Smarttech Smart Board 800 series User Manual

SMARTBoard® 800 series

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interactive whiteboards

USER’S GUIDE

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Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

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FCC warning

This equipment has be en tested and found to co mply with the limits for a Class A d igi tal d evi ce, p ursuantto P art 15 of the FCC Rules. T hese l imits are de sig ned to
pro vid e re asonable pro tection against harmful interfe re nce when the eq uipment i s op er ated in a co mmercial enviro nment. This eq uipment g ener ates, uses and
can rad iate radio fr eq uency energ y and, i f not installed and use d in accordance with the manufacturer’s i nstructions, may cause harmful inter fere nce to radio
communications. Oper ation o f this eq uipment i n a re sid ential area is like ly to cause harmful inter fere nce in which case the user wil l be r eq uired to corre ct the
interfere nce at his o wn expe nse.

Trademark n ot ice

SMARTBoard , DViT, S MARTNoteb oo k, SMARTMeetingPr o, SMARTInk, smarttech, the SMART log o and all SMART tagl ines are trade marks or r eg ister ed
trademarks of SMARTTe chnolog ies ULC in the U.S . and/or other countries. Micro so ft, E xce l, Pow er Poi nt, Windo ws and WindowsVis ta are either re gis tere d
trademarks or trad emarks of Microso ft Cor po ration in the U. S. and/or other countries . Mac, OSX and Finde r are r eg ister ed trad emarks of Apple , Inc., reg iste re d
in the U. S. and other countries. All other third-par ty p ro duct and company names may b e trade marks of their r es pe ctive owner s.

Copyrigh t not ice

© 2 011 —201 6. All rig hts r es er ved . No p art of this publicatio n may be re pr od uced, transmitted, transcribe d, s tore d in a r etrie val syste m o r translated into any
language in any form by any means without the prio r wri tten co nsent o f SMARTTec hnologie sU LC. Information in this manual is s ubje ct to change without notice and
doe s not rep re se nt a commitment o n the part of SMART.

Por tions of the s oftware that ships wi th this pro duct are cop yrig hted by Intel Corpo ration.

This pr od uct and/or use there of cove re d by one o r more of the follo wing U.S . patents: smarttech.com/patents. Other p atents p ending.

04/2016

smar ttech.com/kb/144817

Important information

Before you install and use the SMARTBoard® 800 series interactive whiteboard, read and

understand the safety warnings and precautions in this guide. These safety warnings and

precautions describe the safe and correct operation of the interactive whiteboard and its

accessories, helping you to prevent injuries and equipment damage. Ensure that the interactive

whiteboard system is always being used correctly.

NOTE

In this document, the term “interactive whiteboard” refers to the interactive whiteboard and its

accessories and options.

Safety warnings and cautions

WARNING

l Ensure that any cables extending across the floor to the SMART product are properly

fastened together and marked to avoid a trip hazard.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Refer to the safety warnings and precautions published by the projector manufacturer. Do

not stare (or allow children to stare) directly into the projector’s beam of light.

l Do not touch (or allow children to touch) the projector. It can become extremely hot during

normal operation.

l Do not stand (or allow children to stand) on a chair to touch the surface of the SMART

product. Instead, safely fix the product at the appropriate height on a wall or use a SMART

height-adjustable floor stand.

l Do not climb (or allow children to climb) on a wall- or stand-supported

SMARTBoard interactive whiteboard.

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IMPORTANT INFORMATION

l Safely mounting the interactive whiteboard requires two people because it is too heavy for

one person to safely maneuver. When you and your assistant lift the interactive whiteboard,

support its weight at the bottom, avoiding the corner cameras, and balance the top with

your other hands.

l The weight of the interactive whiteboard is approximately 52 lb. (23.7 kg) for the

SMARTBoard 880 interactive whiteboard and 61 lb. (27.5 kg) for the SMARTBoard 885

interactive whiteboard. Check your local building codes to ensure that the wall can support

this weight, and use appropriate mounting hardware for the type of wall.

l To prevent injury or product and property damage, use only the mounting hardware

supplied with the SMARTBoard 800 series interactive whiteboard when you install the

product on drywall. The mounting hardware provided with other interactive whiteboards

may not be strong enough to support the weight of a SMARTBoard 800 series interactive

whiteboard.

l Use two wall-mounting brackets to install SMARTBoard interactive whiteboards with a

diagonal width of 87" (221 cm).

l For operating safety and to prevent damage to the interactive whiteboard, connect its USB

connector, or SMART connection extenders, only to a computer that has a USB compliant

interface and that bears the USB logo. In addition, the USB source computer must be

compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL mark(s) for

CSA/UL 60950.

l To prevent injury or product damage as a result of tipping, mount the interactive whiteboard

only on a floor stand that is certified for use with SMARTBoard 800 series interactive

whiteboards, such as the SMART FS670 Mobile Floor Stand or SMART HAWM FS-UX Mobile

Height-Adjustable Floor Stand. Do not modify the interactive whiteboard or the floor stand

to make them compatible.

l Move a floor stand-supported SMARTBoard interactive whiteboard with care. Sudden

stops, excessive force and uneven surfaces may cause the product to overturn.

CAUTION

l If you’re replacing a SMARTBoard 500 or 600 series interactive whiteboard with the

heavier SMARTBoard 800 series interactive whiteboard on drywall, you must remove the

wall-mount bracket and mounting hardware, and then install all the mounting hardware and

brackets supplied with the SMARTBoard 800 series interactive whiteboard instead.

l If you need to lean your interactive whiteboard against a wall, make sure that it remains in an

upright position, resting on its pen tray brackets, which are designed to sustain the

interactive whiteboard’s weight. Do not rest the interactive whiteboard on its side, on the

top of its frame or on the corners of the frame where the cameras are located.

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IMPORTANT INFORMATION

l Do not add any extra weight or pressure to a wall-mounted interactive whiteboard or its pen

tray. SMART designed the brackets to support only the weight of the interactive whiteboard

and its accessories during normal use.

l There are no user-serviceable parts inside the pen tray.

l When transporting the SMARTBoard interactive whiteboard, repack it with the original

packaging. This packaging was designed to provide the best possible protection against

shock and vibration.

l Do not use compressed air to clean the cameras.

l Do not allow cleaner to flow onto the infrared (IR) reflective material at the edges of the

interactive whiteboard frame, or into the pen tray slots.

l Do not set up and use the interactive whiteboard in an area with excessive levels of dust,

humidity or smoke.

l If the SMARTBoard interactive whiteboard requires replacement parts, make sure that the

service technician uses replacement parts specified by SMARTTechnologies.

Other precautions

If you own a SMART product other than a SMARTBoard 800 series interactive whiteboard, refer to

the installation manual for that product for relevant warnings and maintenance instructions.

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Contents

Important information i

Safety warnings and cautions i

Other precautions iii

Chapter 1: About the SMARTBoard 800 series interactive whiteboard 1

Identifying the components of the SMARTBoard 800 series interactive whiteboard 2

Highlights 2

Understanding how the SMARTBoard interactive whiteboard works 4

Included parts and accessories 5

Optional accessories 6

Chapter 2: Installing and securing the SMARTBoard interactive whiteboard 7

Environmental requirements 7

Installing the SMARTBoard interactive whiteboard 8

Chapter 3: Setting up the interactive whiteboard 13

Connecting the interactive whiteboard to the computer 13

Installing SMARTProductDrivers 14

Configuring the computer settings 15

Calibrating the interactive whiteboard 16

Orienting the interactive whiteboard 17

Connecting a guest laptop 19

Chapter 4: Using and maintaining the interactive whiteboard 21

Getting started 22

Using the pen tray 26

Using Ink Aware 27

Writing, selecting and erasing using object awareness 27

Using gestures 28

Tips for trouble-free performance 35

Chapter 5: Troubleshooting the interactive whiteboard 39

Updating SMART software 39

Adjusting the projected image 40

Resetting the interactive whiteboard 40

Using the Connection Wizard 41

Starting the troubleshooting process 42

Troubleshooting using the Ready light 47

Troubleshooting using SMARTBoard diagnostics 53

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CONTENTS

Finding more information 55

Contacting SMARTSupport 56

Transporting the interactive whiteboard 57

Removing the pen tray 57

Appendix A: Hardware environmental compliance 59

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and

BatteryDirectives) 59

More information 59

Index 61

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Chapter 1

interactive whiteboard

Identifying the components of the SMARTBoard 800 series interactive whiteboard 2

Highlights 2

Software 2

Dual sketch capabilities 3

SMARTInk 3

Touch and gestures 3

Pen tray 3

Durable surface and dry erase 3

Wall-mount bracket 3

Cables 3

Security cable lock 3

Understanding how the SMARTBoard interactive whiteboard works 4

Other components 4

Included parts and accessories 5

Pens 5

Eraser 5

Wall-mounting kit 5

USB cable 5

Extended Control Panel 5

Power supply 5

Optional accessories 6

The SMARTBoard 800 series interactive whiteboard is the most advanced and intuitive touch

sensitive, front projection interactive whiteboard in the world, featuring SMART’s proprietary DViT®

(DigitalVisionTouch) technology. Its modular and expandable hardware and software architecture

enables you to do everything you can do at your computer—open and close applications, meet

with others, create or edit documents, visit websites, play and manipulate video clips and more—

just by touching the interactive surface.

When you use SMARTsoftware, you can also write over any Ink Aware application in digital ink

using a pen tray pen or your finger, and then save these notes for future reference and distribution.

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CHAPTER 1

ABOUT THE SMARTBOARD 800 SERIES INTERACTIVE WHITEBOARD

Identifying the components of the SMARTBoard
800 series interactive whiteboard

Use the following illustration to familiarize yourself with the parts of the interactive whiteboard.

NOTE

The illustration above shows the pen tray for the SMART Board 880 and 885 interactive

whiteboards. The 880E and 885E models include the Extended Control Panel described in

Using the Extended Control Panel (SB880E and SB885E only) on page24.

Highlights

Software

To use all the interactive whiteboard‘s features, ensure that you have the latest version of SMART

software and SMARTProductDrivers installed on your computer. You can download the latest

software from smarttech.com/downloads.

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CHAPTER 1

ABOUT THE SMARTBOARD 800 SERIES INTERACTIVE WHITEBOARD

Dual sketch capabilities

Two people can each pick up a pen and draw on the interactive surface at the same time,

providing a higher degree of interactivity.

SMARTInk

The SMARTInk™ feature smoothes out the appearance of the digital ink, which improves the

legibility of your handwriting as you write over applications, websites and videos. The ink

becomes an object that you can move and manipulate.

Touch and gestures

You can perform mouse functions with your finger, and write and erase digital ink with a pen tray

pen or the eraser. The object awareness feature enables you to pick up a pen, and then write,

select or erase without replacing the pen.

Pen tray

The SMARTBoard 800 series interactive whiteboard features a modular pen tray with an intuitive

new design. As well as two pens and an eraser, pen tray buttons activate the pen’s color, the on-

screen keyboard, right-click, Orientation and Help functions.

Durable surface and dry erase

The hard-coated surface is scratch resistant, optimized for projection, compatible with dry-erase

markers and easily cleaned.

Wall-mount bracket

Wall mount brackets enable you to install the SMARTBoard interactive whiteboard simply and

securely.

Cables

Connect the SMARTBoard interactive whiteboard to your computer with the included, standard

USB cable, and to a wall outlet with the included power supply and cords.

Security cable lock

Lock the interactive whiteboard with a security cable (not included) to help safeguard it from theft.

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CHAPTER 1

ABOUT THE SMARTBOARD 800 SERIES INTERACTIVE WHITEBOARD

Understanding how the SMARTBoard interactive
whiteboard works

The interactive whiteboard functions as an input device for a computer, just like a mouse, enabling

you to work in any application on the computer from the interactive whiteboard.

When you touch the interactive whiteboard’s surface, the four cameras located in the interactive

whiteboard’s corners detect the contact’s horizontal and vertical (or x,y) coordinates. The computer

interprets these coordinates and moves the pointer to the corresponding location on the

interactive whiteboard’s surface.

Other components

Using the interactive whiteboard requires two additional

components: a computer and a digital projector.

These components work together as follows:

l The computer runs an application and sends the

image to the projector.

l The projector casts the image onto the interactive

whiteboard.

l The interactive whiteboard acts both as your

computer’s monitor and its input devices, that is, its

mouse and keyboard, enabling you to control any application by touching the interactive

surface.

When you install SMARTProductDrivers on the computer, the touch of your finger on the

interactive surface becomes a mouse click, enabling you to control the computer from the

interactive whiteboard. When you use a pen from the pen tray, the system detects which tool

you’re using. SMARTProductDrivers then interacts with the computer’s mouse driver to change

the pointer to a colored pen, enabling you to write in digital ink on the desktop or any open

application. When you use the eraser, you can erase the digital ink. You can even use your finger

on the interactive whiteboard’s surface without returning the pen tray tools—automatic object

awareness determines the tool you’re using on the interactive surface. You can also save your

notes to a .notebook file, or directly into any Ink Aware application.

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CHAPTER 1

ABOUT THE SMARTBOARD 800 SERIES INTERACTIVE WHITEBOARD

Included parts and accessories

The SMARTBoard 800 series interactive whiteboard includes the following accessories.

Pens

There are two pens included with the interactive whiteboard. Pick up a

pen and press one of the four color buttons on the pen tray (black, red,

green or blue) to change the color of digital ink you write with on the interactive whiteboard.

Eraser

The eraser is rectangular like a traditional chalkboard eraser.

Wall-mounting kit

The 32" (81.3 cm) wall-mount bracket comes with five screws and toggle bolts, enabling you to

wall-mount the interactive whiteboard simply and securely. SMARTBoard 885 interactive

whiteboards come with two wall-mounting kits.

USB cable

A 16' 5" (5 m) USB cable enables you to connect your SMARTBoard 800

series interactive whiteboard to a USB receptacle on your computer.

Extended Control Panel

(SB880E AND SB885E ONLY)

The projector system ECP attaches to the interactive whiteboard pen

tray. The ECP features controls for power, source selection and volume

adjustment, as well as a USB A receptacle for USB drives.

Power supply

The SMARTBoard 800 series interactive whiteboard receives power from a wall outlet through the

included country-specific power supply and cables.

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CHAPTER 1

ABOUT THE SMARTBOARD 800 SERIES INTERACTIVE WHITEBOARD

Optional accessories

You can add a variety of optional accessories to the SMARTBoard 800 series interactive

whiteboard to best meet your specific needs.

You can purchase these items when you order an interactive whiteboard, or later from your

authorized SMARTreseller (smarttech.com/us/Where). For more information about accessories, go

to smarttech.com/accessories.

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Chapter 2

SMARTBoard interactive
whiteboard

Environmental requirements 7

Installing the SMARTBoard interactive whiteboard 8

Installation tips 9

Replacing an existing interactive whiteboard on drywall 9

Securing the pen tray to the interactive whiteboard 10

Securing the pen tray to the brackets 11

Environmental requirements

Before installing the interactive whiteboard, review the following environmental requirements.

Environmental
requirement

Operating
temperature

Storage temperature -40°F to 120°F (-40°C to 50°C)

Humidity 5% to 80% relative humidity, non-condensing

Water and fluid
resistance

Parameter

41°F to 95°F (5°C to 35°C)

Intended for indoor use only. Doesn’t meet any salt-spray or water

l

ingress requirements.

Don’t pour or spray liquids directly onto the interactive whiteboard

l

or any of its sub-components. These liquids might get into areas
where they could damage sensitive electronic components. Refer
to Keeping the writing surface clean on page37 for detailed
instructions on cleaning the interactive whiteboard.

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CHAPTER 2

INSTALLING AND SECURING THE SMARTBOARD INTERACTIVE WHITEBOARD

Environmental

Parameter

requirement

Dust

Moderate dust. Intended for use in office and classroom

l

environments. Not for industrial use where heavy dust and
pollutants can cause malfunctions or impaired operation.

Designed for pollution degree 1 (P1) as per EN61558-1, which is

l

defined as “No pollution or only dry non-conductive pollution.”

Conducted and

EN55022/CISPR 22, Class A

radiated emissions

Installing the SMARTBoard interactive
whiteboard

Follow the procedure outlined in the installation document included in the interactive whiteboard’s

box to install the interactive whiteboard. If you purchased a floor stand, wall-mount or an interactive

whiteboard system that includes a projector or other components, refer to the installation

documents included with these components. The optimal mounting height is 77" (196 cm) from the

floor to the center of the installation brackets. However, consider the general height of your user

community when you choose a location for wall-mounting the interactive whiteboard. If you mount

the interactive whiteboard too low, it might force tall people to bend over uncomfortably. If it’s too

high, other people might need to reach up too far. Also remember to leave enough room on either

side of the interactive whiteboard so that you can stand beside it.

WARNING

l Safely mounting the interactive whiteboard requires two people. It is too heavy for one

person to safely maneuver. When you and your assistant lift the interactive whiteboard,

support its weight at the bottom, avoiding the corner cameras, and balance the top with

your other hands.

l The weight of the interactive whiteboard is approximately 52 lb. (23.7 kg) for the 880 model

and 61 lb. (27.5 kg) for the 885 model. Check your local building codes to ensure that the

wall can support this weight, and use appropriate mounting hardware for the wall type.

CAUTION

l If you need to lean the interactive whiteboard against a wall before you mount it, make sure

it remains in an upright position, resting on the pen tray brackets, which can sustain the

weight of the interactive whiteboard.

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CHAPTER 2

INSTALLING AND SECURING THE SMARTBOARD INTERACTIVE WHITEBOARD

l Do not rest the interactive whiteboard on its side or on the top of the frame, or on the

corners where the cameras are located.

Installation tips

l Ensure the bottom of the pen tray is unobstructed at all times, because you will need to

access it if the interactive whiteboard requires service.

l Install the interactive whiteboard on a flat, plumb wall.

l If you’re installing the interactive whiteboard on drywall, use all the toggle bolts supplied.

Because one of the mounting bracket holes aligns with a wall stud, use appropriate hardware

in that hole instead of a toggle bolt.

l Ensure that the power supply cable is connected to the correct receptacle in the pen tray, as

shown below.

Replacing an existing interactive whiteboard on drywall

If you’re replacing a SMARTBoard 500 or 600 series interactive whiteboard with the heavier

SMARTBoard 800 series on drywall, you must remove the wall-mount bracket and mounting

hardware, and then install all the mounting hardware and brackets supplied with the SMARTBoard

800 series interactive whiteboard instead.

CAUTION

To help ensure that the interactive whiteboard is mounted correctly, make sure the color of the

wall-mount hanger on the back of the interactive whiteboard and the color of the wall-mount

bracket are the same.

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CHAPTER 2

INSTALLING AND SECURING THE SMARTBOARD INTERACTIVE WHITEBOARD

Securing the pen tray to the interactive whiteboard

Because the pen tray is detachable, you might want to safeguard it—and the interactive

whiteboard—by anchoring it with a security cable (not included). Underneath the pen tray, you’ll

find a lock slot that accommodates a security cable, such as a Kensington® lock.

IMPORTANT

Securing the pen tray can provide theft deterrence for the interactive whiteboard because the

screws that secure the interactive whiteboard to the wall are located directly behind the pen tray

and cannot be removed without first detaching the pen tray. In effect, when you secure the pen

tray, you also secure the interactive whiteboard if the security cable is tight.

To secure the pen tray to the interactive whiteboard

1. Loop the security cable behind the pen tray brackets before you secure them to the wall.

2. Thread the lock end of the cable through the loop end of the cable.

3. Verify that the cable is tight enough that you can’t remove the pen tray while the lock is in

place, and then install the pen tray.

4. Insert the prong end of the security cable into the lock slot, and then complete the pen tray

installation by locking it.

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CHAPTER 2

INSTALLING AND SECURING THE SMARTBOARD INTERACTIVE WHITEBOARD

Securing the pen tray to the brackets

Because you can remove the pen tray without tools, you might want to securely attach it to its

brackets.

To secure the pen tray to the brackets

Insert two No. 8/M4 screws (not included) into the holes indicated by a lock symbol on the

bottom of the pen tray.

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Chapter 3

whiteboard

Connecting the interactive whiteboard to the computer 13

Installing SMARTProductDrivers 14

Configuring the computer settings 15

Recommended settings 15

Matching the computer’s resolution to the projector’s resolution 16

Calibrating the interactive whiteboard 16

Orienting the interactive whiteboard 17

Connecting a guest laptop 19

The interactive whiteboard will be touch sensitive after you install SMARTProductDrivers on the

connected computer. Perform the brief calibration and user orientation procedures (page16) to

ensure the interactive whiteboard interprets the location of your touch accurately.

Connecting the interactive whiteboard to the computer

The interactive whiteboard has a USB 2.0 peripheral interface that runs at speeds of up to 12 Mbps.

The unit works with full-speed USB 2.0- and USB 1.1-compliant interfaces. The interactive

whiteboard’s main USB connection, a USB Type-B receptacle, is located on the bottom of the pen

tray. This location provides access to the USB receptacle without having to remove the interactive

whiteboard from the wall.

Connect the interactive whiteboard and the computer using the included 16' 5" (5 m) USB cable.

WARNING

For operating safety and to prevent damage to the interactive whiteboard, connect its USB

connector, or SMART connection extenders, only to a computer that has a USB compliant

interface and that bears the USB logo. In addition, the USB source computer must be compliant

with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL marks for CSA/UL 60950.

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CHAPTER 3

SETTING UP THE INTERACTIVE WHITEBOARD

Consult the installation document included with the product for instructions on how to install,

connect and secure the interactive whiteboard.

After the interactive whiteboard is installed and connected to your computer, you can install

SMARTProductDrivers.

Installing SMARTProductDrivers

After you install SMARTProductDrivers on the computer, the SMARTBoard interactive

whiteboard’s surface will respond to the touch of your finger or a pen tray pen.

SMARTProductDrivers includes the tools you need to control computer applications with your

finger or a pen, and to write over them in digital ink.

NOTE

If you don’t install SMARTProductDrivers, interactive whiteboard tools such as the pens and the

eraser don’t work, but you can move the mouse pointer and perform mouse functions by

touching the interactive surface.

To install SMARTProductDrivers

1. Download the SMART Product Drivers.exe (Windows® computers) or SMART Product

Drivers.dmg (Mac computers) file to the computer from the disc or link included with the

interactive whiteboard or from smarttech.com/downloads.

NOTE

In most cases, SMARTProductDrivers is downloaded and installed automatically when you

install SMARTNotebook® or SMARTMeetingPro® software.

2. If necessary, turn on the projector to see the projected computer image on the interactive

whiteboard.

3. Locate the installation program and follow the on-screen instructions to complete the

installation.

SMART System Menu opens automatically.

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CHAPTER 3

SETTING UP THE INTERACTIVE WHITEBOARD

4. If SMART System Menu doesn’t open:

o

On a Windows 7 computer, select Start > All Programs > SMART Technologies > SMART

System Menu.

On a Windows 8 computer, go to the Apps screen, and then scroll to and select SMART

Technologies > SMART System Menu.

On a Windows 10 computer, select Start > All apps, and then scroll to and select SMART

Technologies > SMART System Menu.

o

If you have a Mac computer, open Mac HD, and then select Applications > SMART

Product Drivers > SMART Board Tools.app.

The Ready light in the interactive whiteboard’s pen tray turns from flashing green to solid

green and the SMARTBoard icon appears in the Windows notification area or Mac Dock,

indicating that the interactive whiteboard is communicating successfully with

SMARTProductDrivers.

You can now pick up a pen from the pen tray and write over the desktop or any projected

application, and use all the other features of the SMART software. For more information on using

SMART software, press the SMARTBoard icon, and then select Help.

Configuring the computer settings

For optimal configuration, use the following settings for the computer connected to the interactive

whiteboard.

Recommended settings

Configure the computer’s power management settings to turn off the monitor after one hour of

inactivity and to put the hard disks into standby mode after two hours. This extended period

prevents the computer from shutting down unexpectedly (for example, during presentations or

meetings that have gaps in computer activity).

The computer will stop sending a video signal to the projector after a period of idle time, which

may trigger the projector to go into standby mode. Similarly, you can put the projector in standby

mode by following the manufacturer’s instructions included with the projector. To change the

settings, see the instructions included with your computer’s operating system.

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SETTING UP THE INTERACTIVE WHITEBOARD

Matching the computer’s resolution to the projector’s resolution

Ensure that the resolution settings for the projector and computer match. If the computer’s

resolution doesn’t match the projector’s native resolution, the image won’t appear correctly or will

be distorted. Determine the projector’s native resolution, indicated in the projector’s user’s guide,

and then set the computer’s resolution to match. You can change the computer’s resolution in

Windows Control Panel or in the Mac System Preferences. If you need further help changing the

computer’s resolution, see the instructions included with your computer’s operating system.

See Getting the Best Image Quality on Your SMART Board Interactive Whiteboard

(smarttech.com/kb/127199) for more information.

You might also need to adjust the computer’s refresh rate to obtain the best results. Set the

computer to an initial refresh rate of 60 Hz, and then adjust this rate up or down until you determine

the ideal refresh rate. For more information on changing the computer’s refresh rate, see the

instructions included with your computer’s operating system.

Calibrating the interactive whiteboard

Digital cameras in the corners of the interactive whiteboard track the position of the pens, eraser

and your finger on the interactive surface, and then send the information to the SMART software.

SMART software interprets this information as mouse clicks, digital ink or ink removal in the

appropriate location.

The first time you connect the interactive whiteboard, you should see a pop-up bubble telling you

to calibrate the interactive whiteboard. If you don’t, press the Help button on the pen tray to start

the calibration process as described below. This process ensures that the cameras accurately

track your finger and the pens on the interactive surface.

IMPORTANT

If you have not used the interactive whiteboard before, you must perform a calibration. If the

system detects incorrect calibration parameters, a warning bubble may also appear

recommending that you perform a calibration.

To calibrate the interactive whiteboard

1. Click the SMART Board icon in the Windows notification area or Mac Dock, and then click

SMARTSettings.

2. Select SMART Hardware Settings.

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CHAPTER 3

SETTING UP THE INTERACTIVE WHITEBOARD

3. If you have more than one SMART product connected, select the appropriate interactive

whiteboard.

4. Click Advanced Settings, and then click Calibrate.

The Calibration window opens. This can take a few moments while the system sets up.

5. Use the tip of a pen tray pen to press the red targets as they appear. Move the tip to the

center of each target until the target turns green, and then lift the pen. When you remove the

pen, the target moves to the next calibration point.

NOTE

You can re-calibrate a target by pressing the left arrow key on the keyboard, or the

Keyboard or Right-click buttons on the pen tray.

6. Continue until you have pressed all the targets.

When you’ve pressed all the targets, a message appears saying that the calibration was

successful, and then the orientation screen appears.

Orienting the interactive whiteboard

After you install SMARTProductDrivers on the computer and calibrate the interactive whiteboard,

an orientation screen appears. The 4-point orientation process ensures that the calibration

coordinates are accurately associated with the relative location of the projected image on the

interactive surface. The orientation data is saved in the interactive whiteboard. If you connect a

different computer, the orientation data for the interactive whiteboard remains unchanged.

Orient the interactive whiteboard if the projector or interactive whiteboard has moved since you

last used it, or whenever the mouse pointer isn’t properly aligned with your finger or a pen tray pen

when you touch the interactive whiteboard’s surface.

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To orient the interactive whiteboard

1. Press the Orientation button on the pen tray (see Power module buttons and indicators on

page22).

The orientation screen appears.

2. Pick up a pen from the pen tray.

3. Beginning at the upper-left corner of the screen, touch the center of the target firmly with the

tip of the pen. When you remove the pen, the target moves to the next orientation point. Try

not to flick the pen when you lift it from the interactive surface, and make sure that you lift it

from the screen at a 90° angle.

NOTE

Although you can use your finger to orient your interactive whiteboard, a fine-point tool such

as a pen tray pen provides greater precision when touching the targets. The more precisely

you touch the targets, the more accurately your finger or pen tray pen appears on the

interactive screen.

Good orientation point

Poor orientation point

The pen touches the center of the target

4. Repeat step 3 until you complete the orientation process.

The orientation screen closes.

NOTE

You can re-orient a target by pressing the left arrow key on your keyboard, or the Keyboard

or Right-click buttons on the pen tray.

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Connecting a guest laptop

If you want to connect a guest laptop without installing SMARTProductDrivers on it, disconnect

the USB cable from the resident computer, and then connect it to the laptop. You’ll immediately

have touch control of the interactive whiteboard, but won’t be able to use digital ink. You’ll also

need to connect a video cable between the laptop and projector.

NOTE

With a laptop connected, the Ready light on your interactive whiteboard flashes until you install

SMARTProductDrivers. This is normal. See Power module buttons and indicators on page22

for more information about Ready light states.

You must also install SMARTProductDrivers (refer to page14) on your laptop if you want to use all

the features of the interactive whiteboard.

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interactive whiteboard

Getting started 22

Turning the interactive whiteboard on and off 22

Power module buttons and indicators 22

Power button 23

Orientation button 23

Help button 23

Ready light 23

Using the Extended Control Panel (SB880E and SB885E only) 24

Using the pen tray 26

Pen tray buttons 26

Customizing the pen tray buttons 26

Using Ink Aware 27

Writing, selecting and erasing using object awareness 27

Using Lockable Pen mode 28

Using gestures 28

Single-finger gestures 29

Selecting and deselecting an object (clicking) 29

Displaying menu options (right-clicking or control-clicking) 30

Dragging an object, scroll bar or window 30

Double-clicking 30

Displaying the next and previous page 30

Multi-finger gestures 31

Displaying menu options (right-clicking or control-clicking) 31

Enlarging an area or object 31

Reducing the scale of an object 31

Scrolling horizontally or vertically 31

Swiping to a different page 32

Rotating an object 32

Erasing digital ink 32

Multitouch gestures 33

Best practices for gestures and tools 33

Tips for trouble-free performance 35

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Safety tips for teachers 36

Preventing damage to the interactive whiteboard 36

Keeping the writing surface clean 37

Cleaning the pen tray 37

Getting started

Once you install the SMARTBoard interactive whiteboard andsoftware and complete the

calibration and orientation, you can use the interactive whiteboard to write, erase and move

objects, open applications, use Ink Aware programs and save your notes on the computer.

Turning the interactive whiteboard on and off

To start the interactive whiteboard, turn on the computer, turn on the projector, and then press the

Power button, which is the green light on the left side of the pen tray.

Each time you turn on the interactive whiteboard, the pen color buttons cycle twice, and then the

light comes on only for the ink color you select.

When your computer is on and the Power button is off, the interactive whiteboard is in Standby

mode. Press the Power button to wake up the interactive whiteboard. When you finish, press the

Power button again to return it to Standby mode.

Power module buttons and indicators

NOTE

The SB880E and SB885E interactive whiteboards feature an Extended Control Panel in place of

the power module. See Using the Extended Control Panel (SB880E and SB885E only) on
page24.

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The Power module at the pen tray’s left side has Power, Orientation and Help buttons, as well as

the Ready light.

Power button

Press this button to put your interactive whiteboard into Standby mode when it isn’t in use, or to

restore full power to it when you need to use it. Ensure that the interactive whiteboard is

connected to your computer and to a wall power outlet.

Orientation button

Press this button to start the orientation process. Orienting your interactive whiteboard ensures that

the mouse pointer or digital ink appears directly below your finger or pen tray tool when you touch

the interactive surface. Refer to page17 for information on performing an orientation procedure.

Help button

Press this button to access on-screen Help options, including links to online Help files,

troubleshooting options and contact information for SMARTSupport.

Ready light

This light indicates the status of the interactive whiteboard's controller module. The Ready light is

solid green when the system is working properly.

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The following table shows the Ready light’s normal states.

Ready Light State Meaning

Solid red Your interactive whiteboard is receiving power from the power cable,

but isn’t communicating with a computer.

Flashing green Your interactive whiteboard is receiving power and is communicating

successfully with your computer’s USB HID driver.
SMARTProductDrivers isn’t installed.

NOTE

In HID mode, interactive whiteboard tools such as the pens and the
eraser don’t work, but you can move the mouse pointer and perform
mouse functions by touching the interactive surface. The Right-click
button on the pen tray might work, depending on the version of
operating system you’re using. Neither the Keyboard nor the Help
button work in HID mode.

Solid green Your interactive whiteboard is receiving power and is communicating

successfully with SMARTProductDrivers.

Flashing amber The controller module is in a service mode or the firmware is being

updated.

Using the Extended Control Panel (SB880E and SB885E only)

The SB880E and SB885E interactive whiteboards feature an Extended Control Panel (ECP). The

ECP gives you control of the interactive whiteboards‘s basic operations. Press the Power

button on the ECP to put the projector into Standby mode or to turn it on. Press the ECP’s Input

button to switch sources on the projector.

IMPORTANT

Do not disconnect cables from the ECP to connect peripheral devices because you could

disconnect controls for the interactive whiteboard.

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The following diagram and table describe the components of the Extended Control Panel.

Number Function

Left side

1 USB A receptacle (for USB drives)

NOTE

USB drives that you connect to this receptacle are accessible only to the room
computer (the computer connected to the USB1 receptacle).

Front

2

Power button and status indicator light

3 Volume control

4 Input selection

Back

5 Two mini USB B receptacles (connect to room computer and laptop)

6 11-pin connector (connects to ECP cable harness)

7 4-pin connector (for optional room control)

NOTE

Use an 800 series control cable (Part No. SBX8-CTRL) to convert the 4-pin connector to a DB9F

RS-232 connector for use with a third-party room control system. You can purchase an SBX8

series control cable from your local SMART reseller.

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Using the pen tray

In addition to providing a convenient place to hold the pens and the eraser, the pen tray on the

SMARTBoard 800 series interactive whiteboard has several controls, sensors and indicators.

Pen tray buttons

In the center of the pen tray, there are six buttons. The middle four change the color of digital ink

for the two pen tools. The buttons on either side of the pen color buttons default to the on-screen

keyboard (left button) and right-click (right button) functions.

You can customize the pen, eraser and button settings. For example, you can change line

transparency, color and style; you can change the width of the eraser; and you can change the

Keyboard and Right-Click button settings so that they perform another action.

NOTE

Pressing the Keyboard and Right-Click buttons simultaneously starts the orientation.

Customizing the pen tray buttons

You can use the SMART control panel to customize the SMART hardware settings, including the

pen, eraser and button settings.

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To customize the button settings

1. Press the SMARTBoard icon in the Windows notification area or Mac Dock, and then select

SMART Settings.

SMARTSettings opens.

2. Press SMART Hardware Settings and select the SMARTBoard interactive whiteboard.

3. Press Pen and Button Settings from the drop-down list, and then select the button you want

to customize.

4. Follow the on-screen instructions.

For more information about customizing the settings, open the online Help by pressing the Help

button on the pen tray, selecting Help Center, and then selecting SMART Hardware Settings.

Using Ink Aware

Ink Aware integrates SMART software with applications such as Microsoft® Word, Excel® and

PowerPoint®. When you use an application that is Ink Aware, whatever you write or draw on your

interactive whiteboard is embedded within the file, rather than remaining as an external note

created over the file.

To view a list of Ink Aware applications

1. Open the SMART control panel.

2. Press Configure SMART Tools.

3. Select Ink Aware Program Settings.

The Aware dialog box appears. You can enable or disable Ink Aware for any of the

applications in the list.

Writing, selecting and erasing using object awareness

The SMARTBoard 800 series interactive whiteboard features object awareness, which means you

can pick up a pen and write, select or erase without replacing the pen. SMART software interprets

your intent when you press the interactive surface, based on both the type of tool you’re using and

the size of the contact area.

l If you touch the interactive surface with the pen, SMART software identifies its reflective

surface, and you write or draw in digital ink on the screen.

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l If you touch the interactive surface with your finger, you perform a left click.

l If you touch the interactive surface with an eraser, your palm or the side of your hand, SMART

software identifies a large contact area, and you erase digital ink from the screen.

Using Lockable Pen mode

If you want every touch on the interactive whiteboard surface to register as a specific tool—such as

a pen, eraser, or Select tool—activate that tool and then, hold down a pen color button on the pen

tray until its light flashes (about three seconds). The interactive whiteboard locks into that mode.

EXAMPLE

If you want every touch to create red ink, press the red pen tray button until the red light flashes

(about three seconds). Then every time you touch the board with your fingers, a pen or an eraser,

you create red ink.

NOTE

The selected pen tray light blinks to indicate you’re in Lockable Pen mode. To unlock the pen,

press any pen tray color button.

Using gestures

Touch gestures enable you to use pre-determined commands without using the keyboard or

mouse. With a series of touches on the interactive whiteboard screen, you can navigate pages,

change the look of an object, erase digital ink and more.

Before you use gestures, you must enable the interactive whiteboard to recognize them. If you

don’t enable gestures, only single-finger gestures are enabled.

NOTES

l Gestures are enabled by default on Windows 7 or later operating systems and Mac10.6 or

later operating system software.

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l If gestures aren’t working as expected on your Windows computer, try the following (consult

the documentation for your computer’s operating system for details about completing

these actions):

o

In the Windows Control Panel, select Pen and Touch and disable the Windows Flick

and Single-Finger Pan gestures to improve the performance of other gestures. For

more information, see the Microsoft website.

o

From the Windows Control Panel, select Administrative Tools > Services and ensure

that the Tablet PC Input Service is running and starts automatically.

o

In the Windows Device manager, select Human Interface Devices. If SMARTVirtual

Tablet PC driver (one of the SMARTProductDrivers) isn’t visible, remove

SMARTProductDrivers and then install them again.

l Depending on the operating system and the specific application you’re using, some

gestures might not work or could perform differently than described (see

smarttech.com/kb/144789).

Single-finger gestures

When you install SMART software, you can perform some gestures using one finger, including

selecting objects and double-clicking.

You can also enable “flicks” on Windows 7 later or operating systems. To perform a flick, press the

screen, and then drag quickly in one direction before releasing your finger. Flicks perform different

actions depending on the direction of the flick, and you can customize flicks to perform different

functions.

For more information about flicks, see the Microsoft website.

Single-finger gestures include the following:

Selecting and deselecting an object (clicking)

Quickly press and release the interactive surface to select or deselect an

object or option. This performs a standard mouse click.

NOTE

This gesture starts programs if the operating system is set to start applications with a single click.

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Displaying menu options (right-clicking or control-clicking)

Press and hold the screen with your finger.

In SMARTNotebook software, SMARTMeetingPro software, Windows

and Microsoft Office programs, the right-click menu appears.

In Mac operating system software, menu options appear.

Dragging an object, scroll bar or window

Press and hold an object or scroll bar on the screen. Keep your finger on

the screen and slowly move the object or scroll bar. When you reach the

position you want, release your finger.

Double-clicking

Quickly press and release the interactive surface twice in the same spot.

This performs a standard double-click.

NOTE

This gesture starts programs if the operating system is set to start applications on a double click.

Displaying the next and previous page

To display the next page, press the screen and then quickly press

again directly to the right of that point.

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To display the previous page, press the screen and then quickly press again

directly to the left of that point.

Multi-finger gestures

You can perform some gestures using two or more fingers, including scaling, scrolling and

manipulating objects. Multi-finger gestures include the following:

Displaying menu options (right-clicking or control-clicking)

Using two fingers on the same hand, press and hold the screen with one finger and then to press

the screen directly to the right of that point with a second finger.

Lift the first finger from the screen, and then select a menu item with any finger.

Enlarging an area or object

Use one finger on each hand to press in the center of the area or

object, and then drag your fingers away from each other.

Reducing the scale of an object

Use one finger on each hand to press the screen at opposite ends of the

area or object, and then drag your fingers toward each other.

This gesture either scales a single object or the entire page, depending on

the application.

Scrolling horizontally or vertically

Using two fingers on the same hand, press and hold the screen. Keeping your

fingers on the screen, move up, down, left or right on the page. Release your

fingers when you’re satisfied with the view.

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Swiping to a different page

Press the screen with all four fingers on your hand,

swipe your fingers to the right to display the previous

page or to the left to display the next page, and then

release your fingers.

Rotating an object

Place one finger on either side of the object you want to rotate. Keep

one finger stationary, and quickly move your second finger around the

object. Release your fingers from the screen when you’re satisfied with

the angle.

Erasing digital ink

Using your flattened hand, palm, or fist, press the interactive surface and

move your hand across the area you want to erase.

Use a scrubbing motion to erase entire areas of digital ink.

To erase a large area of ink, move your hand in a circle around the area

you want to erase, and then swipe your hand across the middle of the

circle.

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Multitouch gestures

Two people can work together to draw, erase or interact with content anywhere on the interactive

surface at the same time.

You can use multitouch hand and finger gestures to toss, rotate or zoom in or out on objects and

interact within SMARTsoftware.

NOTE

Depending on the operating system and application you’re using, some gestures may not work

or may perform differently than described. Windows 7 operating system and OSX 10.6 operating

system software are multitouch operating systems.

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with the interactive product.

Hold your fingers perpendicular (90°) to the interactive surface at the contact point.

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Keep your thumb and other fingers away from the interactive surface. They can generate

unintentional commands.

Keep your other hand, elbows and loose clothing away from the interactive surface. They can

generate unintentional commands.

For “click” commands, quickly tap your finger on the interactive surface. Also, make sure you lift

your finger far enough away from the interactive surface between presses so that your finger is out

of the interactive whiteboard cameras’ view.

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For “erase” commands, use your palm or the bottom of your fist.

When using the pen tray’s eraser, use the wide surface for large areas and the smaller, angled

surface for smaller areas. Don’t use the edge of the eraser because this could be interpreted

incorrectly.

Tips for trouble-free performance

l Connect the interactive whiteboard to a USB interface that’s recognized by the operating

system.

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l Don’t obstruct the cameras’ view of the interactive whiteboard’s surface or edges. For

example, don’t place magnets, stickers or adhesive tape on the interactive surface or rest any

objects, including the pens, in the recess at the bottom of the interactive surface. This

interferes with the corner cameras’ ability to detect your finger or pen tray tools.

Safety tips for teachers

l Tell students not to look directly at the light beam from the projector. Instead, encourage

them to keep their backs to the projector when working at the interactive whiteboard. Before

students turn to face the class, they should take a step sideways, out of the projector’s beam.

l Make sure that you don’t look directly into the projector’s beam. Keep your back to the class

when you write over a projected image. Step to the side of the interactive whiteboard before

you turn to face the class.

l Tell students not to touch the projector because it can become extremely hot during normal

operation.

l Don’t use a chair to increase a student’s reach. If your students can’t reach the top of the

interactive whiteboard, you might need to remount a wall-mounted unit at a lower position.

Preventing damage to the interactive whiteboard

Although the SMARTBoard interactive whiteboard’s surface is very durable, take the following

precautions to prevent damage to the interactive surface and other components.

l Don’t set up and use the interactive whiteboard in an area with high levels of dust, humidity or

smoke.

l Don’t use sharp or pointed objects, such as ballpoint pens or pointers, as writing tools.

l Replace the pen nib when the nib wears out.

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l Don’t use low-odor dry-erase markers because they can be very difficult to erase. Use

standard (high-odor) dry-erase markers that show a warning to use them only in well-ventilated

areas.

l Don’t use adhesive tape on the interactive surface.

l Don’t use abrasive erasers or harsh chemicals to clean your product.

l Don’t use compressed air to clean the interactive whiteboard’s cameras. The force of the air

could damage them.

Keeping the writing surface clean

With proper care, the SMARTBoard interactive whiteboard will provide years of trouble-free

service. Follow these tips to keep the interactive whiteboard’s surface clean:

l Don’t spray cleaner directly onto the interactive whiteboard’s surface. Instead, spray a light

amount of cleaner on a cloth and then gently wipe the interactive surface.

l Clean your interactive whiteboard at least every six months.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces or into the pen tray

slots.

l The digital cameras located in the corners of the frame are protected from dust and dirt by

windows. In extremely dusty environments, spray an alcohol-free household glass cleaner,

such as Windex® cleaner, on a cotton swab and rub it gently on the windows. Don’t use

compressed air to clean the cameras.

IMPORTANT

o

Turn the interactive whiteboard off before you clean it so that you do not scramble the

desktop icons or inadvertently activate applications when you wipe the interactive

surface.

o

To view dirt or streaks more easily, set the projector to standby (lamp off) mode.

Cleaning the pen tray

If the infrared sensors in the sides of the pen tools’ slots become obstructed by dirt, moisten a

cotton swab with an alcohol-free household glass cleaner, such as Windex, and then carefully clean

the infrared transmitter and receiver.

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whiteboard

Updating SMART software 39

Adjusting the projected image 40

Resetting the interactive whiteboard 40

Using the Connection Wizard 41

Starting the troubleshooting process 42

Troubleshooting using the Ready light 47

Flowchart 1: Getting started 47

Flowchart 2: The Ready light is off 48

Flowchart 3: The Ready light is solid red 49

Flowchart 4: The Ready light is flashing green 49

Flowchart 5: The Ready light is solid green but pen tray tools behave unexpectedly 51

Flowchart 6: The Ready light is solid green but the interactive whiteboard isn’t responsive 52

Troubleshooting using SMARTBoard diagnostics 53

Checking the camera views 53

Checking the interactive whiteboard’s calibration 54

Finding more information 55

Contacting SMARTSupport 56

Transporting the interactive whiteboard 57

Removing the pen tray 57

Updating SMART software

To update SMARTsoftware, go to the SMART software download page or use

SMARTProductUpdate (SPU).

To check for software updates

1. Click the SMARTsoftware icon in the Windows notification area or the Mac Dock, and then

select Check for Updates and Activation.

The SMART Product Update dialog box appears listing the SMARTsoftware products

installed on your computer.

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NOTE

If you don’t see the Check for Updates and Activation option, contact the network

administrator.

2. Click the Update button beside the software you want to update.

The SMART software updates automatically.

Adjusting the projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment

errors can occur when you mount the interactive whiteboard on an uneven surface or a wall that

has obstructions, or if you position the projector too far from the vertical or horizontal center of the

interactive whiteboard.

If the projector isn’t installed in a fixed location, you can correct many image problems by shifting

your projector or adjusting its alignment settings and zoom lens.

If you are using a SMARTprojector, refer to the interactive whiteboard system’s user’s guide. If

you’re using an Epson® projector, consult the projector’s documentation.

NOTE

Adjust the image size and shape while projecting a full-screen image such as your projector’s

splash screen, unless the splash screen image is much smaller than the computer’s projected

image. Before you adjust the projected image, set the computer’s resolution and refresh rate

(see Configuring the computer settings on page15).

Resetting the interactive whiteboard

If the interactive whiteboard behaves erratically or becomes unresponsive, possibly because of an

electrostatic discharge, a power interruption or some other event, you might be able to restore

normal operation by resetting the interactive whiteboard. This turns the power off and back on,

restarting all the interactive whiteboard‘s components.

To reset the interactive whiteboard

Disconnect and then connect the power cable at the wall outlet.

OR

Press the Reset button briefly (less than three seconds) on the bottom of the pen tray.

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All the pen tray indicator lights flash sequentially twice and the interactive whiteboard resets.

IMPORTANT

If you accidentally press the Reset button for longer than three seconds, the interactive

whiteboard goes into a service mode and the pen tray flashes amber. To get the interactive

whiteboard out of the service mode, disconnect the power cable from the wall outlet, and then

connect it again.

NOTE

The Reset button is recessed so that it can’t be triggered accidentally. Use a long, narrow object,

such as a ball-point pen, to press this button.

Using the Connection Wizard

You can resolve many issues using the SMART Connection Wizard found in the SMART control

panel.

To start the SMART Connection wizard

1. Press the Help button on the pen tray.

The Help and Support for Your SMART Board Interactive Whiteboard window opens.

2. Press Connection Wizard.

The SMART Connection Wizard opens.

TIP

You can also access the SMART Connection Wizard by selecting the SMART software icon

in the Windows notification area or Mac Dock, selecting Control Panel, and then selecting

Connection Wizard.

3. Select SMART Board 800 series interactive whiteboard, and then press Next.

4. Select the option that best describes the issue you’re encountering, and follow the on-screen

instructions to troubleshoot the interactive whiteboard.

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Starting the troubleshooting process

The Ready light is on the pen tray’s left side beside the Help button. It indicates the status of the

controller module.

NOTE

The following illustration shows the pen tray for the SB880 and SB885 model interactive

whiteboards. The SB880E and SB885E models feature an Extended Control Panel in place of

the power module. See Using the Extended Control Panel (SB880E and SB885E only) on
page24.

The Ready light is solid green when the system is working properly.

The following table shows the Ready light’s normal states.

If the Ready light is... The interactive

Actions

whiteboard...

Off Isn’t receiving power or is in

Standby mode.

Solid green Is receiving power and is

communicating
successfully with
SMARTProductDrivers

Solid red Is receiving power from the

power cable but isn’t
communicating
successfully with the
computer.

Press the Power button on the pen

l

tray to bring the interactive
whiteboard out of Standby mode.

Ensure that the interactive

l

whiteboard is connected to a wall
outlet.

Ensure that the power cable is

l

connected properly to the interactive
whiteboard.

Ensure that the interactive

l

whiteboard is connected properly to
the computer using a USBcable.

Ensure that the computer is on.

l

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If the Ready light is... The interactive

whiteboard...

Flashing green

Is in HIDmode. It’s

l

receiving power and is
communicating
successfully with the
computer’s USB HID
driver.

SMART Product

l

Drivers isn’t installed.

Flashing amber Is in a Service mode or its

firmware is being updated.

Actions

This is normal mouse mode and you might
not want to use tools such as the pens and
the eraser. You can move the mouse
pointer and perform mouse functions by
touching the interactive surface. The
Right-Click button on the pen tray might
work, depending on the operating system
you’re using. Neither the Keyboard nor the
Help button work in HID mode.

To use the tools, install

l

SMARTProductDrivers.

To use all the features of the

l

interactive whiteboard, install
SMARTsoftware
(smarttech.com/software).

Wait until the download finishes. After the
download is complete, the Ready light
turns solid green.

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Refer to this table for troubleshooting tips if the Ready light indicates that the interactive

whiteboard is working properly, but you’re still experiencing problems.

Symptoms Possible causes Actions

No image is projected
on the interactive
whiteboard, or a “No
Input” message
appears.

The orientation screen
doesn’t appear when
you press the
Orientation button.

The computer is in Standby
mode.

Move the mouse or touch the interactive
surface or any key on the keyboard to
bring the computer out of Standby mode.

The computer is off. Turn on the computer (or press your

computer’s reset button), and then log on
as usual.

The projector isn’t receiving
a video signal.

Check the video cable connections.

l

Ensure that the correct video input is

l

selected on the projector.

Ensure that the projector is on and

l

that it’s connected to your computer
and a wall outlet.

If you’re using a laptop computer, turn

l

on the external video connection.
Refer to your laptop’s user’s guide for
more information.

The orientation screen is
appearing on a different
display.

Press the Orientation button again, or
press SPACEBAR on the keyboard until the
orientation screen appears. Alternatively,
open SMARTSettings and select
Orient/Align the SMART Product.

The projected image is
blurry, too large or
doesn’t completely fill
the interactive surface.

44 smarttech.com/kb/144817

The projector’s position,
zoom and focus settings
aren’t adjusted.

The computer’s display
resolution settings don’t
match the projector’s native
resolution.

Adjust the projector’s position, zoom and
focus settings. Refer to the projector’s
user’s guide for more information.

Refer to the projector’s user’s guide for the
correct display resolution, and then go to
Windows Control Panel or the Mac System
Preferences to change the computer’s
display resolution to match the projector.

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TROUBLESHOOTING THE INTERACTIVE WHITEBOARD

Symptoms Possible causes Actions

The SMARTBoard icon
doesn’t appear in the
notification area
(Windows) or dock
(Mac).

There is a small red ×
on the SMARTBoard
icon.

SMART System Menu isn’t
running.

SMARTProductDrivers
aren’t installed.

SMARTProductDrivers is
unable to detect the
interactive whiteboard.

Start SMART System Menu.

In the Windows 7 operating system, select

Start > All Programs > SMART
Technologies > SMART System Menu.

In the Windows 8 operating system, go to
the Apps screen, and then scroll to and
select SMART Technologies > SMART
System Menu.

In the Windows 10 operating system,
select Start > All apps, and then scroll to
and select SMART Technologies > SMART
System Menu.

For Mac computers, select Finder >

Applications > SMART Technologies >
System Menu.

Install SMARTProductDrivers on the
computer (refer to Installing
SMARTProductDrivers on page14).

Ensure that the USB cable is connected to
the computer and the interactive
whiteboard and that the cable isn’t longer
than 16' (5 m).

Touch isn’t accurate.
The pointer doesn’t
appear directly below
your finger. When you
write on the interactive

surface, your writing
appears at a slight
distance from the pen.

Digital ink doesn’t
appear on the
interactive whiteboard
or appears
intermittently.

SMARTBoard software
service isn’t running.

The interactive whiteboard
isn’t oriented properly.

The interactive whiteboard
isn’t calibrated properly.

Start SMARTBoard software service.

Orient the interactive whiteboard. To start
the orientation, press the Orientation
button on the pen tray (refer to Orienting
the interactive whiteboard on page17).

If the Orientation screen doesn’t appear,
perform a calibration procedure. Refer to
Calibrating the interactive whiteboard on
page16.

Use SMARTBoard Diagnostics to confirm
the issue, and then perform a calibration
procedure. Refer to Calibrating the
interactive whiteboard on page16.

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Symptoms Possible causes Actions

Nothing happens when

you touch the
interactive whiteboard,

even though the
computer and
projector are on.

One of the pen color
buttons is flashing.

Ink always appears on
the screen, even when
you touch the
interactive surface with

a finger or the palm of
your hand.

An error message
appears when you try
to calibrate the
interactive whiteboard.

A camera is obscured. Remove any objects attached to the

interactive surface or resting in the bottom
bezel behind the pen tray.

The interactive whiteboard
is off.

The interactive whiteboard
is in Lockable Pen mode.

A pen is missing from the
pen tray and Touch
Recognition has been
disabled.

Press the Power button on the interactive
whiteboard’s pen tray to turn it on.

Press any pen tray button to exit Lockable
Pen mode.

Place all the pen tray tools in their slots and
press the Help button on the pen tray.
Select Touch Recognition Settings and
ensure the Enable Touch Recognition box

is selected.

You have selected the
lockable pen option.

A camera isn’t properly

Press any pen tray color button to exit the
lockable pen option.

Contact SMARTSupport .
connected or isn’t
functioning correctly.

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Troubleshooting using the Ready light

You can troubleshoot the interactive whiteboard using the Ready light, together with other

observable symptoms and behaviors. Before you start troubleshooting, see Starting the

troubleshooting process on page42 to locate the Ready light, and then familiarize yourself with its

states during normal operation. The following flowchart directs you to the next stage in the

troubleshooting process.

Flowchart 1: Getting started

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Flowchart 2: The Ready light is off

When the Ready light is off, the interactive whiteboard isn’t

receiving power.

Press the Reset button on the bottom of the pen tray to reset

the interactive whiteboard. Alternatively, disconnect the

power cable at the wall outlet and connect it again.

When you reset the interactive whiteboard, all the pen tray

lights flash sequentially twice, indicating successful

communication with the SC14 controller. If they flash

continuously, reset the interactive whiteboard again. If this

doesn’t solve the issue, you might need to replace the pen

tray.

Check that the power cable is connected to the correct

receptacle. The audio and power receptacles are located

beside each other on the back of the pen tray.

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Flowchart 3: The Ready light is solid red

A red Ready light indicates that the interactive whiteboard is

receiving power but isn’t communicating successfully with the

computer. In most cases, pen tray lights don’t turn on and the

screen doesn’t respond to touch.

The interactive whiteboard is connected to the computer with

a USB cable, and to the wall outlet with a power cable. You

can access these cables by reaching underneath the pen tray.

The USB cable must not exceed 16' (5 m).

Press the Reset button on the bottom of the pen tray to reset

the interactive whiteboard. Alternatively, disconnect the

power cable at the wall outlet, and connect it again.

Flowchart 4: The Ready light is flashing green

This is the normal mouse mode state when SMARTProductDrivers isn’t installed on the computer.

This mode can be useful for occasional or guest users who don’t require the use of SMARTBoard

Tools or pen tray functions.

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Before you can use SMARTBoard Tools or the pen tray pens and eraser, SMARTProductDrivers

must be installed and running. If the SMART software icon doesn’t appear in the Windows

notification area or Mac Dock, you must start SMARTProductDrivers.

To use all the features of the SMARTBoard 800 series

interactive whiteboard, go to smarttech.com/downloads

to download SMART software and install it on your

computer.

To determine whether the SMARTBoard software

service is running, open the SMART control panel and

check the message that appears at the bottom. Start

SMARTBoard software service.

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Flowchart 5: The Ready light is solid green but pen tray tools behave
unexpectedly

A solid green Ready light indicates that

the interactive whiteboard is working

properly. However, if the pen tray tools

don’t work as expected, use this flowchart

to troubleshoot the interactive

whiteboard.

If another user has reassigned the pen,

eraser or button functions, the tools might

not work as expected. You can return

them to normal operation using the

SMART control panel to change SMART

hardware settings.

Use camera views to examine the images

reflected to the cameras from the inner

edge of the frame and to determine

which cameras are faulty (refer to

Checking the camera views on page53).

Press the Reset button on the bottom of

the pen tray to reset the interactive

whiteboard. Alternatively, disconnect the

power cable at the wall outlet and

connect it again.

Calibrate the cameras to ensure that they

accurately track your fingers and the

pens.

To update the firmware, run the SMART

Firmware Update application.

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Flowchart 6: The Ready light is solid green but the interactive
whiteboard isn’t responsive

Press the Reset button on the bottom

of the pen tray to reset the interactive

whiteboard. Alternatively, disconnect

the power cable at the wall outlet, and

connect it again.

To check firmware versions, go to

SMARTBoard Diagnostics and then

select View > SBX800/SBID8070i Bar

> Version > Update. A table appears

listing the firmware version currently

running in each camera. If a camera

isn’t operating, you’ll see zeros.

Use camera views to examine the

images reflected to the cameras from

the inner edge of the frame and to

determine which cameras are faulty.

Refer to Checking the camera views

on the facing page.

Calibrate the cameras to ensure that

they accurately track your fingers and

the pens. Refer to Calibrating the

interactive whiteboard on page16.

To update the firmware, run the

SMART Firmware Update application.

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Troubleshooting using SMARTBoard diagnostics

If you touch the interactive whiteboard’s surface and nothing happens, there is no digital ink, or the

ink appears in some locations and not in others, use SMARTBoard Diagnostics to help identify and

resolve these issues.

IMPORTANT

Do not change diagnostic settings unless asked to do so by SMARTSupport.

Checking the camera views

If nothing happens when you touch the interactive whiteboard surface, ensure that nothing is

obscuring any of the cameras’ views.

To check camera views

1. Press the SMART software icon in the Windows notification area or Mac Dock, and then press

Control Panel.

The SMART control panel opens.

2. Select About Software and Product Support > Tools > Diagnostics.

The SMART Board Diagnostics screen opens.

3. Select View > SBX800/SBID8070i Bar.

The SBX800/SBID8070i bar appears.

4. Click View.

The camera view window appears.

NOTE

The bottom-left camera is Camera 0, the top-left camera is Camera 1, the top-right camera

is Camera 2 and the bottom-right camera is Camera 3.

5. Click Update to show what each of the four cameras sees. This can take several moments.

Each bar represents a picture from a camera, and the number beside the bar tells you which

camera took the corresponding picture. This image shows normal camera views.

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6. If one of the cameras’ views remains black, the camera is obstructed or can’t locate the

reflective surface on the interactive whiteboard inner frame. This image is an example of a

camera view obscured by a pen or other object.

Check the camera lens and ensure that nothing is obstructing the view and that nothing is

affixed to the interactive surface.

7. Click Save Image and then save the file with your choice of file name and location.

TIP

It’s a good idea to save the file to the SMARTTechnologies folder. You can save the image

with the log file for future reference or to email to a technicalsupport representative.

Checking the interactive whiteboard’s calibration

If no digital ink appears or appears only in certain areas when you write on the interactive

whiteboard, the interactive whiteboard could be incorrectly calibrated. You can test the calibration

using SMARTBoard Diagnostics Tracker utility.

To check the interactive whiteboard’s calibration

1. Press the SMART software icon in the Windows notification area or Mac Dock, and then press

Control Panel.

The SMART control panel opens.

2. Select About Software and Product Support > Tools > Diagnostics.

The SMART Board Diagnostics screen opens.

3. Select View > SBX800/SBID8070i Bar.

The SBX800/SBID8070i bar appears.

4. Click Tracker.

The screen becomes white.

5. Touch the interactive screen with a pen, finger or eraser.

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6. Verify that the tracking rays overlap.

This image shows two contact points: a finger and an eraser.

7. If the rays don’t overlap, and the rays change from colored to black, calibrate the cameras

(see page16).

NOTES

l If one or more of the lines don’t move or don’t appear, a camera is obstructed or isn’t

working properly.

l If intermittent black lines appear, a second object, such as your sleeve, is touching the

screen while you write.

Finding more information

The Help Center contains links to a wide range of information, including procedures, concepts,

help with applications, SMART software tool descriptions, troubleshooting hints and more.

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Access the Help Center by pressing the Help button on the pen tray. The Help button also

provides access to the orientation screen and SMART contact information. Alternatively, you can

access the Help Center from the SMARTsoftware icon in the Windows notification area or Mac

Dock.

Contacting SMARTSupport

SMARTSupport welcomes your call. However, if you experience difficulty with the SMARTBoard

interactive whiteboard, you might want to contact your local reseller first. Your reseller can often

resolve the issue without delay.

You can find a list of parts and service parts diagrams for the interactive whiteboard or interactive

whiteboard system on the SMART support website (smarttech.com/support). To order parts,

contact your local reseller (smarttech.com/where).

Before contacting SMARTSupport, make note of the SMARTBoard interactive whiteboard’s serial

number. If you printed this manual, you can make note of the serial number in the inside cover of

this manual.

To determine the interactive whiteboard’s serial number

You can find the serial number in two places: on the back of the SMARTBoard interactive

whiteboard, and on the bottom right-hand edge of the interactive whiteboard’s frame (the

side).

The serial number on the SMARTBoard interactive whiteboard always begins with the letters

SBX, followed by the interactive whiteboard’s model number, for example, SBX880-xx-xxxxxx.

The serial number can include numbers, letters and hyphens.

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NOTE

Make sure you include all the numbers, letters and hyphens in the serial number when

contacting technical support.

Transporting the interactive whiteboard

Save the original SMARTBoard 800 series interactive whiteboard packaging so that it’s available if

you need to transport the interactive whiteboard. When required, repack it with as much of the

original packaging as possible. This packaging was designed to provide the best possible

protection against shock and vibration. If the original packaging is no longer available, you can

purchase the same packaging directly from your authorized SMARTreseller

(smarttech.com/where).

If you prefer to use your own packaging materials, make sure you adequately protect the

interactive whiteboard. Ship the interactive whiteboard in an upright position to deter shippers

from placing heavy objects on it.

Removing the pen tray

It might be necessary to remove the pen tray when you transport or service the interactive

whiteboard.

CAUTION

There are no user-serviceable parts inside the pen tray. Do not disassemble the pen tray. If dust

or small items become wedged in the spaces around the buttons and prevent them from being

pressed or causing constant button contact, remove the obstruction carefully.

NOTE

Electrostatic discharge (ESD) protection isn’t required when performing the following procedure.

To remove the pen tray

1. Turn off the interactive whiteboard and disconnect the cables from the pen tray by

disconnecting the power cable from the wall outlet and the USB cable from the computer.

2. Remove the pens and the eraser from the pen tray.

3. Reach under the pen tray and disconnect the USB cable.

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4. If you secured the pen tray to its brackets using two security screws, remove the screws and

set them aside.

5. If you secured the pen tray using a Kensington lock or similar device, unlock and remove the

lock.

6. Reach under the pen tray and pull down on the two large plastic clips. Because the ends of

these clips project slightly downwards, they’re easy to locate.

7. While applying downward pressure to the clips, gently slide the pen tray toward you until you

can access the cables attached to the back of the pen tray.

8. Carefully disconnect these cables before completely removing the pen tray from the two L-

shaped metal brackets.

To reinstall the pen tray, simply reverse these steps. When you replace the pen tray on its

supports, you’ll hear a click when it slides into place.

58 smar ttech.com/kb/144817

Appendix A

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and
Battery regulations (WEEE and BatteryDirectives)

Electrical and electronic equipment and batteries contain substances that can be harmful

to the environment and to human health. The crossed-out wheeled bin symbol indicates

that products should be disposed of in the appropriate recycling stream and not as regular

waste.

More information

See smarttech.com/compliance for more information.

59 smar ttech.com/kb/144817

Index

A

about the 800 series interactive

whiteboard, 1

accessories, 5-6

audio

controlling volume of, 25

B

batteries, 59

buttons

customizing, 26

flashing, 46

Keyboard, 26

Right-Click, 26

C

cables, USB, 13

calibrating, 16

cleaning, 37

components

interactive whiteboard, 2

other, 4

configuring the computer, 15

connecting

guest laptop, 19

to your computer, 13

USB, 13

connection diagrams

ECP, 25

Connection Wizard, 41

E

ECP

about, 5

using, 24

environmental requirements, 7

erasing, 27

F

flowchart

1 - getting started, 47

2 - Ready light off, 48

3 - Ready light red, 49

4 - Ready light flashing green, 49

5 - Ready light green, pen tray

problems, 51

6 - Ready light green, no response, 52

G

gestures

best practices, 33

multi-finger, 31

multitouch, 33

single-finger, 29

using, 28

H

highlights, 2

how it works, 4

61 smarttech.com/kb/144817

I

image adjusting, 40

INDEX

Important information, i

included, 5

Ink Aware, 27

input selection, 25

installation, 9

installing, 8

installing and securing, 7

installing SMART Product Drivers, 14

interactive whiteboard, 8

L

Locked Ink mode, 46

O

object awareness, 27

optional, 6

orienting, 17

P

pen tray

cleaning, 37

customizing buttons, 26

lights, 22

power module, 22

removal, 57

using, 26

power, 25

preventing damage, 36

R

Ready light, troubleshooting with, 47

Reset button, 40

resetting, 40

room control, 25

SBX8-CTRL room control adapter, 25

securing pen tray, 10

security screw location, 11

selecting, 27

software updates, 39

T

tips

cleaning, 37

cleaning pen tray, 37

installation, 9

preventing damage, 36

safety, 36

trouble-free performance, 35

troubleshooting, 42

transporting, 57

troubleshooting

checking calibration, 54

checking camera views, 53

diagnostics, 53

interactive whiteboard, 39

tips, 42

using Ready light, 47

U

updating software, 39

USB, 13

USB drives, 25

USB receptacles, 25

using

Connection Wizard, 41

gestures, 28

Ink Aware, 27

Lockable Pen mode, 28

pen tray, 26

using and maintaining, 21

S

safety warnings and cautions, i

62 smar ttech.com/kb/144817

V

volume control, 25

INDEX

W

WEEE and Battery Directives, 59

weight, ii

writing, 27

63 smarttech.com/kb/144817

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/144817