Smart Start Interlocks
NSW
ALCOHOL INTERLOCK
PROGRAM
www.smartstartinterlocks.com.au
SMART START
INTERLOCKS
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NCIN-001 V 2.5 August 2018
TABLE OF CONTENTS
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About Smart Start Interlocks
Privacy Policy
Release of Participant Data
SSI 20-20 SSI 20-30 Interlock Device
Caring for your Device
How Do I Start the Vehicle?
How Do I Start The Vehicle?: BLow Technique
Troubleshooting
Display Messages
Service Schedule Diagram
Random Rolling Retest Diagram
Common Causes of Unexpected Breath Sample Violations
General Advice
PROGRAM
About the NSW Alcohol Interlock Program (MAIP)
End of the Program Process
Program Violation Summary Report
Interlocks Fees
Concession Cards
Service Centres
Key Terms
Customer Feedback
Web & Social Media
Further Resources
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Company information
Adress: 1/ 11 Zakwell Circuit, Coolaroo VIC 3048
Phone: 1300 256 900
Fax: 03 8339 2062
Email: info@smartstartinterlocks.com.au
Web site: www.smartstartinterlocks.com.au
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Smart Start Interlocks Australia is a
proud franchisee and exclusive distributor of Smart Start Inc. North
America’s leader in premier alcohol
ignition interlock devices.
ABOUT US
Smart Start Interlocks Australia have
installed over 15000 Alcohol Interlocks since 2009. We take pride in
providing innovative and industry
leading products and services which
have reached industry recognition
from our customers, monitoring
authorities and partners.
Smart Start Interlocks oers:
• Innovative and reliable technology
used in programs overseas.
• Worldwide experience in alcohol
interlock devices.
• Fuel cell Interlock devices.
• Reliable installations, servicing
and reporting requirements.
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Setting The Standard In
Alcohol Monitoring Technology™
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PRIVACY POLICY
Under the current re-licencing scheme, participants are required to allow
Smart Start Interlocks to release their alcohol interlock data to relevant state
authorities.
Ajen Monitoring Systems trading as Smart Start Interlocks Australia take privacy seriously. Ajen
is committed to maintaining the privacy of personal information that is collected from customers,
prospective employees, and all parties connected with Ajen.
The privacy policy document has been created so you can fully understand how your personal
information is used in our business. Ajen is open and transparent about the data we collect and
how the data is used.
The document covers all activities of Ajen, and thus all activities of the subdivision Smart Start
Interlocks Australia and associated entities. Ajen is pleased to comply with the Australian Privacy
Principles.
Privacy Policy Click Here
By signing the lease agreement form, the participant
authorises Smart Start Interlocks to release, upon
request, reports on the use of the device, or any oth-
er information or reports pertaining to the participa-
tion in, or compliance or non-compliance with the
requirements of their state program, including such
reports or information which may contain data of a
personal nature which would otherwise be protect-
ed by law from disclosure.
This applies both to participants and to any third
parties who use the vehicle.
Upon request participants can obtain a copy of their
logged data by completing the online Participant
Data Request Form found on the Smart Start web
site.
Navigate to www.smartstartinterlocks.com.au, Sup-
port page, NSW, Participant Data Release Form.
RELEASE OF PARTICIPANT DATA
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LCD
Status LEDs
Keypad
Cord Strain Relief
Curly Cord
Air Vent
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Head nipple
Serial Number & Barcode
SSI 20-20 Key Functions
The Alcohol Interlock Device can
be installed in most vehicles with
engines. It prevents a vehicle
from being started until an alcohol-free breath sample is provided. The Interlock device does not
aect the engine’s operation and
cannot turn your engine o once
it is running.
Alcohol Interlock installations
may include a camera (depending on your state) mounted to the
vehicle to verify the identity of the
person in the driver seat providing a sample. When providing a
sample, you must sit upright in
the driver’s seat for positive identification. If the device records a
violation, it will be assumed you
are the driver unless the image
taken clearly shows a dierent
person.
Smart Start 20-20
SSI 20/30™ Camera
SSI 20-20 SSI 20-30
INTERLOCK DEVICES
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CARING FOR YOUR DEVICE
Device Care:
Do not place the interlock on the floor, where you can’t see or hear
it, or where it may be damaged. Do not expose the unit to moisture
or liquids.
You are responsible for damage due to negligence or abuse of the
device.
Hygiene:
The recommended procedure for cleaning your mouth pieces is
with boiling water. Ensure the mouth piece is completely dry be-
fore re-inserting into the device. The use of cleaning wipes may af-
fect your breath sample when taking a test due to alcohol products
within the wipes.
Tampering and Misuse:
Do not attempt to circumvent, tamper with or otherwise misuse this
device. The device is designed to detect and record these incidents
as a violation and may result in your program being restarted.
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To watch the video? Go to
https://www.youtube.com/watch?time_continue=91&v=LMPn1OjpKB8
Turn ignition ON, the device
will light up and Smart Start
Interlocks logo will
appear
“INITIALISING” will then be
displayed On the screen. The
unit is now preparing for a
test.
Take this time to drink some
WATER to
eliminate possible breath
contaminants.
Take a deep breath, then blow into
the device, a long tone will sound
(approx. 5 seconds), this tone will
stop once the required sample has
been made.
The LCD will then display
“BLOW” and the right LED
will be green and flashing.
If a correct test is provided and there is no alcohol
present in the breath sample,
“PASS” will appear.
“START” and a count down will
appear on the screen.
You will have 3 minutes to start
the engine before the device will
ask you to re-take the test.
You can now start your vehicle.
Please note the unit will ask
for further random tests once
the vehicle has started.
HOW DO I START THE VEHICLE
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Can’t see the video? Go to
https://www.youtube.com/watch?time_continue=30&v=A3n95DHdTeU
HOW DO I START THE VEHICLE:
Blow Technique
You are encouraged to return to
your service centre or call Smart
Start Head Oice on 1300 256 900
if you require further training or
assistance with using the alcohol
Interlock Device.
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TROUBLESHOOTING
LOCK OUT:
If your device is locked out you need to contact Smart Start Interlocks for an unlock
code.
No Unit Power:
If your interlock device does not turn on when the ignition is turned on,
then you must contact Smart Start Interlocks for support.
Jump Starting & Flat Battery:
If the battery in your vehicle has gone flat and the vehicle needs to be jump
started, you must contact Smart Start Interlocks for support so notes can
be added to your account. If doing this after hours please leave a message
on 1300 256 900 option ‘2’, a note can then be added to your account the
following morning.
Defective Interlocks:
If you believe your device is defective, please contact Smart Start Inter
locks Head Office so appropriate action can be taken. Failure to report is a
breach of your Interlock Program and may reflect on your interlock term.
Replacement Parts:
Mouth pieces, curly cords, strain reliefs, mounting clips and adhesives are
available from any service centre upon request. Curly cords can only be
replaced by an Authorised Service Centre.
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LCD SCREEN LED TEST RESULT OUTCOME
PASS Both green No alcohol detected
You can start your
vehicle
WARN Both green
Alcohol detected
< 0.019 BrAC
You can start your
vehicle
BLOW HARDER Right: Flash red once
Not blowing hard
enough/ long enough
You cannot start
your vehicle/ retest
required
BLOW SOFTER Right: Flash red once Blowing too hard
You cannot start
your vehicle/ retest
required
HUM STRONGER Right: Flash red once
Hum not being
detected
You cannot start
your vehicle/ retest
required
DONT INHALE Right: Flash red once
Negative pressure
applied
You cannot start
your vehicle/ retest
required
MOUTH CLOSER Right: Flash red once
Mouth not close
enough to sensor
You cannot start
your vehicle/ retest
required
FAIL Right: Flash red once
Alcohol detected
> 0.020 BrAC
You cannot start your
vehicle for 5 minutes
VIOL Right: Flash red once
High alcohol level
detected
YOu cannot start your
vehicle for 5 minutes*
When the display reads, “BlOW HARDER”, “BLOW SOFTER”, “HUM LOUDER”, “DON”T INHALE”, “VIOL” or “FAIL”
you must take and pass another breath test before your vehicle will start. Aer blowing a FAIL, the unit will go
into a temporary lockout of 5 minutes each time a subsequent fail is recorded.
*If you reach the program violation limits, the unit will go into a VIOLATION LOCKOUT and a 7- day countdown
timer will be displayed on the LCD. Please refer to “Key Terms” Page 28 for more information.
DISPLAY MESSAGES
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Aer 14 days overdue for your service, a report will be sent to the relevant authorities
Install Date or
Scheduled Ser-
vice Date
Available Service
Starts at 5;00 p.m.
Make an
appointment then
return to Service
Centre for Service
Calibration
Service due by
this date.
7 day service
lockout count-
down begins at
5:00 p.m.
Vehicle enters
permanent lock-
out at 5:00 p.m.
0 Days
23 Days
30 Days
37 Days
SERVICE SCHEDULE DIAGRAM
Your Lockout Date is the day when your Interlock was Installed.
You have 6 days before and 7 days aer your Lockout Date to go for your Monthly Service before your Interlock enters a Permanent Lockout.
i.e. Installation date: 10/05, Lockout date is the 10th of every month.
This partiipant can go for service since the 4th of every month until the 17th before the
Interlock enters a Permanent Countdown.
The Interlock will start a Countdown the 10th of every month for this example.
If you are not sure about your Lockout Date, please call our Customer Service Line 1300
256 900.
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Time in Minutes
RANDOM ROLLING RETEST
DIAGRAM
• Unit parameters have been set by VicRoads and require random rolling retests. The first test will
occur within the first 5 to 15 minutes and then randomly over every consecutive hour aer initial
test.
• The Device will indicate that it is time to submit a Rolling Retest when the screen displays ‘RETEST’ with the LED lights flashing and the Device beeper sounding.
• You have 5 minutes to safely provide a breath sample test. The road rules state that you must find
a safe place and pull over.
• Drink Water.
• Provide a breath sample.
• Once a Pass breath sample has been provided you can continue driving.
Please note, when you have arrived at your destination, check the Device screen. If it is
requesting a test you must provide the test before turning the vehicle OFF. Failure to
provide a test is a violation and will put the Device into a Violation Countdown.
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COMMON CAUSES OF UNEXPECTED
BREATH SAMPLE VIOLATION
An optional LED light is available for participants who are hearing impaired.
• Your alcohol interlock device
detects trace amounts of
alcohol in your mouth which
can result in a failed test. To
be safe it is recommended
that you do not eat or drink
anything apart from water ten
minutes before taking a breath
test, and for the duration of
your driving. If you do fail an
initial test because of a non-alcohol substance, take time to
drink water before your re-test,
as this can aid in getting rid of
trace amounts of alcohol in
your mouth.
• Never use your alcohol interlock device as a personal
breathalyser to check if you
can drive. A failed initial test
will prompt a retest. If the retest is failed or missed this will
be recorded as a violation.
• Remember that you are
required to provide random
breath tests while the car is
running. Do not leave your car
running and unattended as
you may miss a breath test and
record a violation.
• Even if you have arrived at
your destination and are about
to turn o your vehicle, if the
device requests a rolling retest
you must provide a breath
sample. Turning o the vehicle
at this point will be considered a refused breath test and
recorded as a violation.
• Keep the unit in its mount
so the display is visible. With
the radio playing loud, or a
window down, you may not
hear the audible tone the Interlock device will make when
it is ready for a retest. If you
can see the display, you will
notice the RETEST indication.
At times violations can
occur unintentionally.
These violations are
oen easily prevent-
able if the following
points are kept in
mind:
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Fermenting food products may also cause
unexpected readings.
REMEMBER TO DRINK WATER BEFORE
EVERY TEST
Your SSI 20/20 20/30 is an alcohol measuring device and will detect even small traces of alcohol.
The below items are examples of common products that can cause unexpected positive breath
tests.
COMMON CAUSES OF UNEXPECTED
BREATH SAMPLE VIOLATION
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GENERAL ADVICE
• Anyone can drive your vehicle provided that they also use the Interlock device. The participant is
responsible for all readings recorded by the device.
• If you need to replace your car battery or starter, keep a receipt for your battery purchase and keep
the time between disconnecting the battery and reconnecting it to less than 20 minutes to avoid a
power disconnection being reported.
• Once the device begins asking for a retest, be sure to take the test before the retest time elapses or
you will cause a violation.
• The Interlock device does not aect the engine’s operation and cannot turn your engine o once it
is running.
• Do not use breath freshening agents just before taking a test. Most of these contain alcohol.
• Keep the unit in its mount so the display is visible. With the radio playing loud, or a window down,
you may not hear the audible tone the Interlock device will make when it is ready for a retest. If you
can see the display, you will notice the RETEST indication. An optional LED light is available for partic-
ipants who are hearing impaired.
• If your unit locks out or is not operating properly, we may ask you to tow your vehicle to the nearest
Smart Start location. If the problem is found to be with the interlock device, we will credit our account
for the amount of the tow bill.
• Drink water before every test
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Vehicle Malfunctions and Repairs that may affect the Interlock Device
If you need to replace your car battery or starter, keep a receipt for your
battery purchase and keep the time between disconnecting the battery
and reconnecting it to less than 20 minutes to avoid a power disconnection
being reported.
GENERAL ADVICE
Travelling Interstate
When travelling to other states and territories, your
interlock device can be serviced at any of our service centres across Australia. Click here for a complete list of service centres and trading hours across
Australia.
If you are not travelling in your vehicle and upon
return find that your vehicle has locked out, you
will need to contact Smart Start head oice for an
unlock code.
Keep in mind that lease fees continue even if you
are not using the vehicle and multiple lease payments may be required on your return for service.
Please be sure to make servicing arrangements
prior to commencing with your travel plans.
Multiple drivers of the vehicle
Anyone can drive your vehicle; however they must
use the alcohol interlock device. If you are confident that the other driver is of good character and
has been trained in the use of the interlock device,
they may drive your vehicle. Keep in mind that you
are still legally responsible for all readings recorded
by the device.
If you have a camera installed you may be able to
dispute a violation if the image taken clearly shows
another person giving the breath sample.
Two drivers with the Interlock ‘I’ condition on their
license should not use the same vehicle as the interlock device only records data for a single participant. In this situation the drivers must use separate
vehicles with their own interlock devices if they
both wish to participate in an Interlock Program at
the same time.
What if the Interlock shuts down the vehicle on my way to an important event?
The SSI-20/20 -20/30 is designed to prevent the starting of a vehicle if a breath test is not passed. It
cannot interfere with the engine while it is running. In addition, if the engine is turned o there will
be a three-minute period in which the engine can be restarted again without undergoing a breath
test. If the participant fails a rolling test while driving, this will record as a violation but will not
shut down the vehicle (although the violation may trigger a lockout once the driver has reached
their destination and manually turned o the engine).
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ABOUT THE MANDATORY ALCOHOL
INTERLOCK PROGRAM (MAIP)
Program Length/Interlock Condition Period
The length that you will need to drive with an alcohol
interlock device will vary based on your individual pro-
gram, but will be a minimum of 12 months. To remove
the interlock condition do not record any violations in the
last 6 months of your interlock period. Violations may
result in a Fitness to Drive assessment and your Interlock
condition period being extended.
The MAIP is a program managed by Roads and Mari-
time Services designed for oenders convicted of high
range, repeat and other serious drink driving oences.
This program provides the opportunity for participants
to drive their vehicle legally, learn to separate drinking
from driving, discuss alcohol use with a doctor, access
various services, and provide transport for others.
Participating in the program
There are a few simple steps to completing the program
successfully:
1. Participate in the program for the required amount of
time. To do this you will need to apply for your interlock
licence at a Service NSW centre or your local registry.
2. Make sure to follow all your program rules and guide-
lines.
3. Attend regular servicing where your user data will be
downloaded.
4. If requested, you may be asked to undergo a Fitness
to Drive assessment with a doctor.
5. If you have followed all the rules of the program in
the last 6 months of your interlock period, Roads &
Maritime will advise you that your participation period
has been completed and you can have the Interlock
condition removed from your licence.
Participating in the program
There are a few simple steps to completing the program
successfully:
1. Participate in the program for the required amount of
time. To do this you will need to apply for your interlock
licence at a Service NSW centre or your local registry.
2. Make sure to follow all your program rules and guide-
lines.
3. Attend regular servicing where your user data will be
downloaded.
4. If requested, you may be asked to undergo a Fitness
to Drive assessment with a doctor.
5. If you have followed all the rules of the program in
the last 6 months of your interlock period, Roads &
Maritime will advise you that your participation period
has been completed and you can have the Interlock
condition removed from your licence.
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You will need to use the alcohol interlock device for a specific period of time (which will vary based
on your oence). At regular intervals your data recorded by the interlock device will be downloaded
and used to make decisions about whether your program requirements have been met and you have
successfully completed the program.
END OF THE PROGRAM PROCESS
• Do not record any violations in the last 6 months of your interlock period. If
you have logged failed breath tests (even at low ranges) you may be required to
undergo a Fitness to Drive assessment with a doctor. Based on the outcome of
this assessment, your interlock period may be extended for a further 6 months.
• Roads and Maritime will advise you when your interlock participation period
has been completed.
• When your Interlock period has been successfully completed you can go to a
Service NSW centre or your local registry to obtain a driver’s licence that does
not carry the interlock condition.
• Organise for your SmartStart Interlocks provider to remove the interlock from
your vehicle.
• Your interlock licence conditions include that you:
• Must have a BAC of zero at all times while driving
• Only drive your nominated vehicle which is fitted with an approved alcohol interlock device
• Take all breath tests the alcohol interlock requests
• Ensure that your interlock is serviced when required under your program. Servicing periods will start at
1 month, but can be extended
• Attend all medical consultations required
under the program
• Only drive the vehicle if you have personally
provided the breath sample required by the
interlock
• Do not drive any motor vehicle if you know
that the interlock is not working properly, or
has been circumvented or interfered with
• Do not tamper with the device
Program Rules and
Guidelines
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PROGRAM VIOLATION SUMMARY
REPORT
If within a servicing period you reach a violation limit, the interlock device will display a
countdown for 7 days during which you must return to a service centre for an unscheduled
service.
If the device is not serviced within this period and the countdown has expired your device
will permanently lock out and an unlock code will be required.
Program Violation Summary NSW
Certain actions or lack of action will
be considered a violation. A viola-
tion will reset your progress, which
means you will have to continue
driving with the alcohol interlock for
at least another 5 months without
violations.
The following are considered viola-
tions:
• If you fail an initial breath
test (BAC recorded above 0.02) to
start the vehicle, you have 60 min-
utes to retest successfully. Failing or
missing this retest is considered a
violation.
• If you fail (BAC recorded
above 0.02) or miss a rolling re-test
you will have 10 minutes to retest
successfully. If you fail this it is con-
sidered a violation and the vehicle’s
lights and horn will activate.
• Any tampering with the al-
cohol interlock device is a violation
• If your car battery is discon-
nected for 20 minutes or more this
may record as a violation.
Take note that the device will
continue to request tests randomly
as long as the vehicle is running.
Even if you have arrived at your
destination, if the device requests
a rolling retest you must provide a
breath sample; turning o the vehicle
will be considered a refused breath
test and recorded as a violation.
Do not leave your car running and
unattended as you may miss a breath
test and record a violation.
PROGRAM VIOLATION SUMMARY NSW
(Unscheduled Service fees may apply)
Initial Test Failed (0.020- 0.049 BrAC)
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Initial Test failed with a high BrAC (0.050 BrAC
or over)
3
Missed or Failed Random Retest
1
Circumvention or tampering
1
Battery disconnection for 20 minutes or more
1
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SERVICE FULL FEE CONCESSION
Standard Installation $198.00 $129.00
Non-Standard Installation – In addition to standard instal-
lation fee
$100.00 $65.00
Installation – Heavy vehicles (over 4.5t GVM) and Motor-
cycles
$298.00 $94.00
Hybrid and Stop/Start vehicles $75.00 $8.75
Monthly Service Fee (per calendar month) $169.00 $110.00
Monthly Lease Motorbike Bag $25.00 $25.00
Removal of IID $99.00 $64.35
Temporary Unlock Code $55.00 $55.00
Unscheduled Service Fee- Concession N/A $65.00 $65.00
Early Termination Fee $200.00 $200.00
Transfer of Interlock to another Vehicle $200.00 $200.00
Warranty Fee $5.00 $5.00
Warranty Fee Excess- Head Unit $150.00 $150.00
Warranty Fee Excess- Relay Unit $150.00 $150.00
Warranty Fee Excess- Camera Unit $150.00 $150.00
Warranty Fee Excess- Full Replacement of all components
$450.00 $450.00
Head Unit Replacement- (if warranty fee not paid) $1032.00 $1032.00
Relay Unit Replacement- (if warranty fee not paid) $772.00 $772.00
Camera Unit Replacement- ( if warranty fee not paid) $720.00 $720.00
Full Replacement of all components $2803.00 $2803.00
Non-compliance charges
Additional fees may also apply if extra components are required to complete the installation.
INTERLOCK FEES
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FULL FEE EQUIPMENT
REPLACEMENT
Head Piece $1,032.00
Logger $772.00
Camera $720.00
Relay Harness $77.00
Curly Cord $66.00
Misc- when complete unit requires replacement $268.00
Total Device Replacement $2,803.00
LOSS PROTECTION PLAN
Loss Protection Fee must be accepted at the time of install and paid continuously for the life of the program to qualify. Replacement cost is reduced to $150.00 per individual component. Loss Protection Fee
applies to lost, stolen or accidental damage of goods. Stolen goods must be supported by a Police
Report.
If a police report has not been supplied to head oice within 7 days the participant will be
billed the full cost of unrecovered items.
All pricing is inclusive of GST
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CONCESSION CARDS
If a participant presents a Valid Commonwealth concession card or DVA Health Card in their
name and can prove they receive the full benefit by providing a current income statement, they
are entitled to receive a 35% discount on the monthly servicing and removal. To be elegible par-
ticipants must sign a Centrelink confirmation consent form and comply with Smart Start Inter-
locks Concession Card Policy.
Examples of Concession Cards
NSW
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SERVICE CENTRES
Albion Park Rail
Frankies Auto Electrics & Custom Car Audio
69 Princess Hwy
Albion Park Rail NSW 2527
Ph. (02) 4257 2636
Albury
Ultim8 Car Fit
849 Knights Rod
North Albury NSW 2640
Ph. (02) 6025 3100
Ballina
Ballina Auto Electrics
87 Kalinga St
Ballina NSW 2478
Ph. (02) 6686 4061
Batemans Bay
Orient Street Motors
33 Cranbrook Rd
Batemans Bay NSW 2536
Ph. (02) 4472 6983
Broken Hill
Deeble RJ & Co
3 Oxide St
Broken Hill NSW 2880
Ph. (02) 8087 3052
Dubbo
Macca’s Auto Electrical Service
72 Bourke St
Dubbo NSW 2830
Ph. (03) 6882 4319
Earlwood
Starr Auto Electrical
155 Bexley Rd
Earlwood NSW 2206
Ph. (02) 9789 1361
Forbes
Forbes Auto Electrical Services
16 Camp St
Forbes NSW 2871
Ph. (02) 6852 1990
Gosford
Robin Baldwin Automotive
1/379 Manns Rd
West Gosford NSW 2250
Ph. (02) 4322 6333
Goulburn
Goulburn Automotive Centre
9A Victoria Ave Goulburn
NSW 2580
Ph. (02) 4822 3788
Graon
BF Industries
60 Pound St
Graon NSW 2460
Ph. (02) 6643 5566
Griith
Repco Authorised Car Service
491 Banna Ave
Griith NSW 2680
Ph. (02) 6964 2320
Hornsby
Barrie Auto Electrics
2-4 Hornsby St
Hornsby NSW 2077
Ph. (02) 9476 6277
Jindabyne
Snow Country Automotive
29 Lee Ave
Jindabyne NSW 2627
Ph. (02) 6456 2170
Menai
Barden Ridge Auto Electrics
1/814-822 Old Illawarra Rd
Menai NSW 2234
Ph. (02) 9543 3737
Campbelltown
Auto one Campbelltown
67 Blaxland Rd
Campbelltown, NSW 2560
Ph. (02) 6267011
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SERVICE CENTRES
Newcastle
Alround Auto Electrics
7/15 Rogilla Close
Wallsend NSW 2287
Ph. (02) 4951 7608
Nowra
Frankies Auto Electrics & Custom Car 4/142 Princess Hwy
South Nowra NSW 2541
Ph. (02) 4423 5254
Penrith
Protek Automotive Electrical
3/9-11 Abel St
Penrith NSW 2750
Ph. (02) 4721 2523
Port Mcquarie
Mid Coast 4WD
25 Acacia Ave
Port Macquarie NSW 2144
Ph. (02) 6581 5723
Randwick
Randwick Auto Electrical
2/68 Frenchmans Rd Randwick
NSW 2031
Ph. (03) 5442 3716
Tamworth
Tamworth Automotive and EFI
Service Centre
16 Bass St,
Tamworth NSW 2340
Ph. (02) 6765 4390
Wagga Wagga
Barclay’s Radiator Service &
Wagga Car Airconditioning
37 Pearson Street
Wagga Wagga NSW 2650
Ph. (02) 69254277
Merrylands
M&J Auto Electrics
173 Pitt St
Merrylands NSW 2160
Ph. (02) 9637 3605
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Please refer to our website for latest updates to store details and trading hours
www.smartstartinterlocks.com.au
Mildura
Stealthtech Computers
97 Seventh Street
Mildura Vic 3500
Ph. (03) 5023 4141
Echuca
Echuca Performance
96 Northern Hwy,
Echuca VIC 3564
Ph. (03) 54824707
Tuggeranong
Auditech
1-3/ 209 Scollay St
Tuggeranong ACT 2900
Ph. (02) 62932993
Currumbin
Caruana Auto Electrical & Air
Conditioning
45 Currumbin Creek Rd,
Currumbin, QLD 4223
Ph. (07) 55256181
SERVICE CENTRES
CROSS BORDER- SERVICE CENTRES
ACT
VIC
QLD
Chermside
QG Auto Electrical & Air Conditioning 563 Rode Rd
Chermside, QLD 4032
Ph. (07) 33504366
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TEMPORARY LOCKOUTS
A five minute lockout will occur when an initial
breath sample is recorded as .02 BrAC
INITIAL TEST
An initial test is required before the vehicle is able to
start.
PERMANENT LOCKOUTS
Once the count down has expired your device will
permanently lock out and an unlock code will be
required to re-active the device.
WARNING RE-TEST
A warning re-test will occur if alcohol or mouth
contaminants are detected but are under the
violation thresh hold.
KEY TERMS
INITIAL VIOLATION RE-TEST
A violation re-test will be required if a positive
sample has been recorded.
ROLLING RETEST
A rolling re-test that is randomly requested by the
interlock device while the engine is running.
VIOLATION COUNTDOWN
Once violation limits have been reached, the
interlock device will display a count down for 7 days.
UNLOCK CODES
There is a limit of 2 unlock codes per service period
and each code is priced at $55.00. You have 6 hours
once the code has been entered before the device
will lock out. Once the 2 codes have been used the
vehicle will then need to be towed to your service
centre at your cost.
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CUSTOMER FEEDBACK
Smart Start Interlocks is commited to the provision of
quality service to its participants and the community
and has adopted Standard AS ISO 10002:2006 (Custom-
er Satisfaction- Guidelines for complaints handling) as a
best practice policy.
Smart Start Interlocks welcomes feedback, including
complaints, from our participants. They allow us to cor-
rect any challenges with our service, give us a chance to
re-establish our relationship with our participants and
enable us to continually improve our customer service
quality.
Electronically:
www.smartstartinterlocks.com.au
info@smartstartintelrocks.com.au
In Person:
Visit one of our service agents OR
Visit our Head Oice:
Unit 1/ 11 Zakwell Circuit,
Coolaroo VIc 3048
By Post:
Smart Start Intelrocks
PO Box 26 Somerton
VIC 3062
Phone: 1300 256 900
Aer Hours Support Option ‘2’
Fax: (03) 93037386
Complaints Form can be found at www.smartstartinterlocks.com.au/ Contact Us or at your Service Centre
30
WEB AND
SOCIAL MEDIA
Our Participant & Breath Technique videos
are available on our website and YouTube
Channel
@smartstartaus
facebook.com/smartstartinterlocks
youtube.com/smartstartinterlocks
Follow Us!
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FURTHER
RESOURCES
Smart Start Interlocks NSW:
http://www.smartstartinterlocks.com.au/
faq_NewSouthWales.html
Roads and Maritime Services
http://www.rms.nsw.gov.au/roads/safety-
rules/demerits-oences/drug-alcohol/
interlock-program.html
Ph. 13 22 13
EMERGENCY
CONTACTS
FOR AFTER HOURS/ EMERGENCY
INTERLOCK SUPPORT :
1300 256 900 OPTION ‘2’
Address: 1/11 Zakwell Circuit , Coolaroo VIC 3048
Tel: 1300 256 900
Fax: 03 9303 7386
E-mail: info@smartstartinterlocks.com.au
www.smartstartinterlocks.com.au
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