Smart Start Interlocks SSI 20-20, SSI 20-30 User Manual
Smart Start Interlocks
NSW
ALCOHOL INTERLOCK
PROGRAM
www.smartstartinterlocks.com.au
SMART START
INTERLOCKS
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NCIN-001 V 2.5 August 2018
TABLE OF CONTENTS
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About Smart Start Interlocks
Privacy Policy
Release of Participant Data
SSI 20-20 SSI 20-30 Interlock Device
Caring for your Device
How Do I Start the Vehicle?
How Do I Start The Vehicle?: BLow Technique
Troubleshooting
Display Messages
Service Schedule Diagram
Random Rolling Retest Diagram
Common Causes of Unexpected Breath Sample Violations
General Advice
PROGRAM
About the NSW Alcohol Interlock Program (MAIP)
End of the Program Process
Program Violation Summary Report
Interlocks Fees
Concession Cards
Service Centres
Key Terms
Customer Feedback
Web & Social Media
Further Resources
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Company information
Adress: 1/ 11 Zakwell Circuit, Coolaroo VIC 3048
Phone: 1300 256 900
Fax: 03 8339 2062
Email: info@smartstartinterlocks.com.au
Web site: www.smartstartinterlocks.com.au
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Smart Start Interlocks Australia is a
proud franchisee and exclusive distributor of Smart Start Inc. North
America’s leader in premier alcohol
ignition interlock devices.
ABOUT US
Smart Start Interlocks Australia have
installed over 15000 Alcohol Interlocks since 2009. We take pride in
providing innovative and industry
leading products and services which
have reached industry recognition
from our customers, monitoring
authorities and partners.
Smart Start Interlocks oers:
• Innovative and reliable technology
used in programs overseas.
• Worldwide experience in alcohol
interlock devices.
• Fuel cell Interlock devices.
• Reliable installations, servicing
and reporting requirements.
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Setting The Standard In
Alcohol Monitoring Technology™
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PRIVACY POLICY
Under the current re-licencing scheme, participants are required to allow
Smart Start Interlocks to release their alcohol interlock data to relevant state
authorities.
Ajen Monitoring Systems trading as Smart Start Interlocks Australia take privacy seriously. Ajen
is committed to maintaining the privacy of personal information that is collected from customers,
prospective employees, and all parties connected with Ajen.
The privacy policy document has been created so you can fully understand how your personal
information is used in our business. Ajen is open and transparent about the data we collect and
how the data is used.
The document covers all activities of Ajen, and thus all activities of the subdivision Smart Start
Interlocks Australia and associated entities. Ajen is pleased to comply with the Australian Privacy
Principles.
Privacy Policy Click Here
By signing the lease agreement form, the participant
authorises Smart Start Interlocks to release, upon
request, reports on the use of the device, or any oth-
er information or reports pertaining to the participa-
tion in, or compliance or non-compliance with the
requirements of their state program, including such
reports or information which may contain data of a
personal nature which would otherwise be protect-
ed by law from disclosure.
This applies both to participants and to any third
parties who use the vehicle.
Upon request participants can obtain a copy of their
logged data by completing the online Participant
Data Request Form found on the Smart Start web
site.
Navigate to www.smartstartinterlocks.com.au, Sup-
port page, NSW, Participant Data Release Form.
RELEASE OF PARTICIPANT DATA
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LCD
Status LEDs
Keypad
Cord Strain Relief
Curly Cord
Air Vent
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Head nipple
Serial Number & Barcode
SSI 20-20 Key Functions
The Alcohol Interlock Device can
be installed in most vehicles with
engines. It prevents a vehicle
from being started until an alcohol-free breath sample is provided. The Interlock device does not
aect the engine’s operation and
cannot turn your engine o once
it is running.
Alcohol Interlock installations
may include a camera (depending on your state) mounted to the
vehicle to verify the identity of the
person in the driver seat providing a sample. When providing a
sample, you must sit upright in
the driver’s seat for positive identification. If the device records a
violation, it will be assumed you
are the driver unless the image
taken clearly shows a dierent
person.
Smart Start 20-20
SSI 20/30™ Camera
SSI 20-20 SSI 20-30
INTERLOCK DEVICES
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CARING FOR YOUR DEVICE
Device Care:
Do not place the interlock on the floor, where you can’t see or hear
it, or where it may be damaged. Do not expose the unit to moisture
or liquids.
You are responsible for damage due to negligence or abuse of the
device.
Hygiene:
The recommended procedure for cleaning your mouth pieces is
with boiling water. Ensure the mouth piece is completely dry be-
fore re-inserting into the device. The use of cleaning wipes may af-
fect your breath sample when taking a test due to alcohol products
within the wipes.
Tampering and Misuse:
Do not attempt to circumvent, tamper with or otherwise misuse this
device. The device is designed to detect and record these incidents
as a violation and may result in your program being restarted.
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To watch the video? Go to
https://www.youtube.com/watch?time_continue=91&v=LMPn1OjpKB8
Turn ignition ON, the device
will light up and Smart Start
Interlocks logo will
appear
“INITIALISING” will then be
displayed On the screen. The
unit is now preparing for a
test.
Take this time to drink some
WATER to
eliminate possible breath
contaminants.
Take a deep breath, then blow into
the device, a long tone will sound
(approx. 5 seconds), this tone will
stop once the required sample has
been made.
The LCD will then display
“BLOW” and the right LED
will be green and flashing.
If a correct test is provided and there is no alcohol
present in the breath sample,
“PASS” will appear.
“START” and a count down will
appear on the screen.
You will have 3 minutes to start
the engine before the device will
ask you to re-take the test.
You can now start your vehicle.
Please note the unit will ask
for further random tests once
the vehicle has started.
HOW DO I START THE VEHICLE
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Can’t see the video? Go to
https://www.youtube.com/watch?time_continue=30&v=A3n95DHdTeU
HOW DO I START THE VEHICLE:
Blow Technique
You are encouraged to return to
your service centre or call Smart
Start Head Oice on 1300 256 900
if you require further training or
assistance with using the alcohol
Interlock Device.
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TROUBLESHOOTING
LOCK OUT:
If your device is locked out you need to contact Smart Start Interlocks for an unlock
code.
No Unit Power:
If your interlock device does not turn on when the ignition is turned on,
then you must contact Smart Start Interlocks for support.
Jump Starting & Flat Battery:
If the battery in your vehicle has gone flat and the vehicle needs to be jump
started, you must contact Smart Start Interlocks for support so notes can
be added to your account. If doing this after hours please leave a message
on 1300 256 900 option ‘2’, a note can then be added to your account the
following morning.
Defective Interlocks:
If you believe your device is defective, please contact Smart Start Inter
locks Head Office so appropriate action can be taken. Failure to report is a
breach of your Interlock Program and may reflect on your interlock term.
Replacement Parts:
Mouth pieces, curly cords, strain reliefs, mounting clips and adhesives are
available from any service centre upon request. Curly cords can only be
replaced by an Authorised Service Centre.
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