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Getting Started Guide | SmartConnect (PTS2016)
SmartConnect is a cloud based integration solution that seamlessly connects your Point of Sale (POS) with your EFTPOS
terminal. To nd out which functions are supported please check with your POS provider.
STEP ONE: Set up Smartpay as a payment method in your POS
You will need instructions from your POS provider on how to add Smartpay as a payment method. You can nd a link to the
instructions at smartpay.co.nz/smartconnect for each POS provider or give us a call on 0800 476 278.
STEP TWO: Get a pairing code
Power on the terminal. If the terminal has not been paired previously it will display “terminal is not paired, pair it now?”
n.b the screen will display for 60 seconds before disappearing. Select YES and an 8-digit pairing code will display.
STEP THREE: Enter the pairing code into your POS
Enter the 8-digit pairing code into the POS where instructed from step one.
Complete these simple steps to get your terminal integrated with your Point of Sale for the first time.
1. Press MENU
2. Select CONFIG
3. Enter 833767 and press ENTER
4. Select POS INTEGRATIONS
5. Select AUTHORISE POS
6. You will get a new pairing code
7. Enter pairing code in your POS pairing screen
Get help online at: smartpay.co.nz/help
View the full user guide for your terminal at:
smartpay.co.nz/guides
Call our Technical Helpdesk on 0800 476 278
Need help?
SP248150667-0618
If you do not see this screen, you can get a pairing code by following these steps:
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in integrated mode.
How do I know if I have successfully paired?
The easiest way to check is to check the screen on the
EFTPOS terminal.
How do I pair multiple devices?
Give us a call on 0800 476 278 and we will guide you
through the steps.
Can I still make transactions if I do not have a network
connection?
You can make oine transactions on your terminal while
in standalone mode. You will need to enable this with your
bank. To change back to standalone mode, press CANCEL
twice on your terminal and select PAYMARK EFTPOS
Basic Troubleshooting
dd/mm/yy time
SMARTCONNECT
[Business name]
Online
EFTPOS
Paired
PAYMARK EFTPOS
1. PURCHASE
2. CASH
3. PUR/CASH
4. REFUND
PGUP PGDN
dd/mm/yy time
EFTPOS standalone mode
Quick Reference Guide | SmartConnect (PTS2016)
Purchase
Refund
1. Operator enters a sale in the
Point of Sale and selects a
payment method from the
tender screen.
2. Terminal will
prompt the
customer to
PRESENT / INSERT
or SWIPE CARD
3. Customer taps, inserts or swipes card
a.Insert or swipe – customer follows screen
prompts to select account and enter PIN
b.Tap – for transactions over $80 the
customer will be prompted to enter their PIN
4. EFTPOS terminal
and POS display
an ACCEPTED or
DECLINED result
5. Receipt will be oered
(depending on receipt print/
prompt settings)
6. Sale is closed on
Point of Sale
1. Operator enters a refund in
the Point of Sale and selects
the refund method.
4. Terminal will display
refund amount and
prompt the customer
to PRESENT / INSERT
or SWIPE CARD
5. Customer taps, inserts or swipes card
a. Insert or swipe – customer follows screen
prompts to select account and enter PIN
b. Tap – for transactions over $80 the
customer will be prompted to enter their PIN
6. EFTPOS terminal
and POS display
an ACCEPTED or
DECLINED result
7. Receipt will be oered
(depending on receipt print/
prompt settings)
8. Sale is closed on
Point of Sale
3. Swipe your MERCHANT
REFUND CARD and enter
REFUND PIN
2. Terminal prompts
for MERCHANT
REFUND CARD
smartpay.co.nz | 0800 476 278
Amount tendered
Cash Credit car dD ebit car d
CheckG ift cardS tore cards
8.00
5.00
1.00
Amount tendered
Cash Credit car dD ebit car d
CheckG ift cardS tore cards
8.00
5.00
1.00
FOR CUSTOMER
------------------------------------------
ALIPAY PAYMENT
Joe Bloggs
Terminal ID: 6899699960
Order ID: 7363-7654-983745b-434c4
3-749849873
Date: 12/03/2018 09:30 37 AM
Status: Transaction successful
Trans Amount:
FOR CUSTOMER
------------------------------------------
ALIPAY PAYMENT
Joe Bloggs
Terminal ID: 6899699960
Order ID: 7363-7654-983745b-434c4
3-749849873
Date: 12/03/2018 09:30 37 AM
Status: Transaction successful
Trans Amount:
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