SmartPay D200 User Manual

User Guide

V 1.0 FEB16

Terminal Setup - Getting Started

General Usage Tips

General Instructions

Wi-Fi Setup

Changing Wi-Fi Network

Purchase Transactions

Contactless Payments

Administrative Functions

- Manual Log on / Log o

- Reprinting Receipts

- Refunds

Further Information

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Contents

About Smartpay

Smartpay are payment innovation specialists bringing merchants the latest in EFTPOS technology to
enhance their business. Smartpay offers a range of feature rich terminals and value added solutions.
These applications allow merchants to increase their revenue and attract more customers.

We also supply a range of EFTPOS stands, accessories and paper rolls which you can order anytime by
calling us on 1800 433 876.

For terminal support we have a 24/7 Technical Helpdesk which you can call for help with faults or
other assistance on 1800 433 876.

For more information on Smartpay please visit our website www.smartpay.com.au

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

TERMINAL SETUP

• Press read the user information that is provided with your Smartpay EFTPOS equipment.

• Switch on your D200 mobile EFTPOS terminal by pressing the power button at the top and

check that is has full battery power by looking at the battery icon in the top right corner of the

display screen. If you need to charge your terminal, use the power cables supplied to plug into

the side of the unit and into an appropriate mains power supply.

• The D200 must be used with a compatible integrated POS application.

• USB Power Charging Port

• Contactless NFC Reader

• LCD Display Screen

• Card Swipe Reader

• F1/F2 Up/Down Arrow

• Menu/Clear Key

• Cancel Key

• Enter Key

• Card Chip Reader

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Switch the D200 power on/off by pressing & holding the power button at any time.

The D200 terminal battery requires regular mains charging, much like a mobile phone.
The battery charge can last up to 6 hours depending on frequency of use.

Purchase + Cash OutGetting Started

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

GENERAL USAGE TIPS

• Handle with care so you do not damage electric wires and power adapter. If electric wire, plugs or

power adapter are damaged, please do not use the terminal and contact the technical helpdesk.

• Do not leave the terminal for extended periods in direct sunlight, humid, hot, or dusty environments.

• Keep the terminal and charging accessories away from liquids and do not charge if adaptor

cable is dirty or wet.

• Take care when inserting or removing charging cables and do not force charging cable

attachment as this can cause damage which may result in increased risk of power issues,

overheating or terminal damage.

• If the terminal is defective or any of the parts become overheated please turn off immediately

and contact the technical helpdesk.

• Charge indoors using PAX charger, in a cool and well ventilated area.

• Do not take apart the battery.

• Do not short circuit the battery.

• Keep the battery away from sources of heat, dust and liquid.

• Do not squeeze, puncture or put the battery into liquid or near fire.

• If failure happens such as heating , distortion or other damage. Please change to new battery.

Contact the technical helpdesk for assistance.

• Please dispose of old or damaged batteries safely.

• It is recommended by manufacturer to change to a new battery after every 2 years.

• To remove the battery, slide the back panel downwards and pull out battery from top edge.

• When inserting the battery, do not try to force into place. Seat bottom of battery firmly into well

and push down until it clicks into place.

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Battery Care

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

When not in use, the screen back light will automatically turn off to put
the terminal in power saving mode. When in power saving mode the
keypad buttons are locked.

The terminal will automatically exit this mode when it receives a
transaction request. To enter/exit power saving mode manually, tap on
the power button and the screen will light up ready for user input.

GENERAL INSTRUCTIONS

• Power ON/OFF

Power on: Insert power adapter lead or the charged battery. Press and hold power button

for 3 seconds until LCD screen backlight comes on. If terminal is turned on

successfully, the PAX logo will appear on screen and a beep sound will be heard.

Power o: Press and hold power button for 3 seconds until text “Shutting down...” appears

on screen. EFTPOS terminal is turned off when screen goes blank.

• Magnetic Stripe Card

When user swipes magnetic stripe card along the slot, the magnetic strip side of the

card should be facing the body of the terminal. Bi-directional swiping is supported. It is

recommended to swipe cards starting from the top to bottom or left to right of the terminal at

a constant speed.

• IC Card (Smart Chip)

When user inserts IC card into the IC slot the chip of IC card should be facing up. Please gently

insert the card in order to avoid any physical damage to the card or the IC slot of the terminal.

If IC card is successfully read by the terminal, the IC card icon will be shown at the top of the

LCD display screen.

• Contactless Transactions

The contactless card reader is located just above the terminal screen and light on screen or

LED will flash for contactless enabled transaction. The card holder should present their card on

the terminal screen and wait for a beep to confirm successful transaction.

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

If this is the first time you have switched on the D200 EFTPOS terminal or the currently
configured network is not available or you would like to connect to another Wi-Fi
network follow the process on the next page.

If the IP address of the terminal changes, the IP address will need to be updated
manually in the POS to continue transacting. Press 0 to view on screen.

We recommend checking the IP address details match each time you restart the
terminal and/or Wi-Fi hotspot.

Wi-Fi SETUP

Connecting to Wi-Fi

Internet Connection

In order to process payments your D200 mobile EFTPOS terminal has to be connected to a

compatible interfaced POS solution using the same network. The D200 requires an internet

connection through a secure private Wi-Fi network, mobile Wi-Fi hotspot or other smart device

hotspot to process transactions. Smartpay does not recommend using public or unsecured Wi-Fi

networks to process payments through.

You will need to make sure your internet connection is activated, you have data, and (if using)

your router does not have any special configuration settings, network traffic restrictions or filters.

Please be aware that different operating systems may not support all connectivity modes and if

your network range and signal is not strong enough you may experience issues using the D-Series

EFTPOS terminals.

If using a mobile Wi-Fi hotspot or to hotspot off your phone, first turn on and ensure the Wi-Fi
network is available. Have your hotspot device and terminal fully charged and ready.

Make sure the D200 is in the range of your Wi-Fi network.

Switch ON your D200. If the network matches what is currently configured in your D200 it will
automatically re-connect during startup.

Wait for it to complete the initialisation process and display the idle screen.

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi SETUP

Wait while the terminal performs initial network search.

FAILED TO

CONNECT

*NETWORK NAME*

Terminal will fail to connect if Wi-Fi
network is unavailable.

Terminal will prompt user to manually
enter Wi-Fi network details.

Select YES to manually enter details.
Follow screen prompts.

Select NO to start network scan.

Select RETRY and attempt to connect
to the currently configured network again.

Wi-Fi NETWORKING

MANUALLY ENTER

Wi-Fi DETAILS?

NO RETRY YES

If you have selected NO the terminal will
perform an automatic scan for available
Wi-Fi networks.

SCANNING FOR

Wi-Fi NETWORKS

Purchase + Cash OutCongured Network Not Available

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi SETUP

Type in your Wi-Fi network password using
the alpha/numeric keys. Please ensure you
have the password entered correctly in
upper and lower case letters. Press CLEAR
key to backspace. Press ENTER key to finish.

(The alpha/numeric keys use a scrolling
method to change through numbers and
upper case and lowercase letters).

ENTER WPA

PASSWORD

CLEAR

A list of available Wi-Fi networks will be
displayed on screen.

Use F1/F2 keys to scroll and highlight
required network. Press ENTER key to
select.

If required network name is not displayed
check that Wi-Fi device is broadcasting
and press BACK key to rescan.

NETWORKNAME1

NETWORKNAME2

Wait while the terminal performs network
search and connect.

Wi-Fi

SEARCHING

FOR NETWORK

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi signal icon in top left corner
of screen will light up to indicate
connection was successful.

Wi-Fi

CONNECTED TO

**NETWORK NAME**

Terminal will connect to selected Wi-Fi
network.

Wi-Fi

CONNECTING TO

**NETWORK NAME**

Wi-Fi SETUP

Terminal will run through automatic startup and initialisation process.

Terminal is ready to be connected
to integrated POS solution.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

MENU

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi SETUP

Press 0 on the terminal to view its IP address.

This will need to be correctly entered into
the POS to make the connection between
them.

If you are using T2G and Smartlink apps for
iPad, the IP address should be entered into
the settings in the Smartlink app.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

192.xxx.xxx.xxx

From idle screen:

Press MENU + 7 + 8 + 1 to access the
Wi-Fi settings menu.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

MENU

Changing Networks

1. SSID

2. Wi-Fi SECURITY

3. IP CONFIG

4. NETWORKS

BACK

Press 4 to scan for available Wi-Fi
networks.

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wait while the terminal performs network search.

Type in your Wi-Fi network password using
the alpha/numeric keys.

Please ensure you have the password
entered correctly in upper and lower case
letters.

Press CLEAR key to backspace. Press

ENTER key to finish.

Press CANCEL to go back to the idle screen.

ENTER WPA

PASSWORD

CLEAR

A list of available Wi-Fi networks will be
displayed on screen.

Use F1/F2 keys to scroll and highlight
required network. Press ENTER key to
select.

If required network name is not displayed
check that Wi-Fi device is broadcasting
and press BACK key to rescan.

NETWORKNAME1

NETWORKNAME2

Wi-Fi SETUP

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

From the idle screen terminal will automatically begin connection process to new network.

Wi-Fi SETUP

Terminal is ready to be connected to
integrated POS solution.

Terminal will connect to selected Wi-Fi
network.

Wi-Fi

CONNECTING TO

**NETWORK NAME**

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

MENU

Press 0 on the terminal to view its IP address.

This will need to be correctly entered into
the POS to make the connection between
them.

If you are using T2G and Smartlink apps for
iPad, the IP address should be entered into
the settings in the Smartlink app.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

192.xxx.xxx.xxx

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

PURCHASE TRANSACTIONS

If the merchant has “Hospitality” enabled
the user will be prompted to enter the
server ID (Server IDs 1-9 are available by
default).

Press CLEAR key to change or ENTER key
to continue.

Note: If the merchant does not have “Hospitality”
enabled this step does not happen.

SERVER ID?

xx

CLEAR

Terminal is ready to receive POS request
for EFTPOS/CARD purchase amount.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

MENU

Performing Basic Transactions

Your D200 EFTPOS Terminal supports three different methods for accepting payment “cards” ­Magnetic Stripe, Chip & PIN and Contactless (NFC).

The D200 has two readers (mag strip on top and chip at bottom) and one built-in antenna for NFC
located near the top under the display screen.

The terminal will only perform functions that are supported by the POS you are using. POS features
and functionality are controlled by the POS company. Tipping and Hospitality functionality are
enabled/disabled by your merchant bank.

To support integration with the D200, the POS should support a minimum of Purchase, Refund,
Logon, Reprint Last Transaction and Digital Signature Capture for signature verified receipts.

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

PURCHASE TRANSACTIONS

PURCHASE

$10.00

SELECT ACCOUNT

CHQ SAV CRD

If card was inserted or swiped then
customer selects account using function
keys (F1, F2 or CLEAR key).

Note: Terminal will only prompt for account
selection if dierent accounts are available for the
customer card.

Terminal screen will show transaction amount
and prompt customer to present their card. If
blue indicator is lit then contactless option is
ready and available.

Customer presents card (for contactless) /
inserts for chip / swipes (for magnetic strip).

If contactless and amount is under threshold
then transaction will process automatically.

Terminal screen will show account type and
transaction amount and prompt customer
to type in their PIN.

Press CLEAR key to change or ENTER key
to continue.

CHEQUE PURCHASE

$10.00

ENTER PIN

****

CLEAR

PURCHASE $10.00

OR INSERT/SWIPE CARD

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

PURCHASE TRANSACTIONS

APPROVED

DECLINED

Terminal will process the transaction, display Approved or Declined result and print merchant receipt.

If a signature is required to verify card payment, the POS should enable digital
signature capture on its screen.

Cardholder signature must be checked against the card and merchant should select
YES or NO to confirm on the D200 EFTPOS terminal to complete the transaction.

It is not possible to capture or store a signature directly on the D200.

As with printed EFTPOS receipts, merchants should retain their copy of the e-receipt
in case of disputes or charge backs.

User can select YES or NO to print
customer copy of receipt as required.

CUSTOMER RECEIPT?

NO YES

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Contactless transactions are fast, convenient and can increase payment security, as the card never has

to leave the cardholder’s possession to complete the transaction. However contactless payment is not

supported for all transaction types and you cannot present the customer card before the transaction

amount is entered into the terminal.

If you have contactless functionality enabled with your merchant bank and your customer’s card is

contactless enabled, or they are using a digital wallet such as Apple Pay, please follow the procedure

below after you confirm the amount of the transaction.

If the Blue indicator LED lights up, then contactless payment is an option and you should pass the

terminal to the customer to present their card.

The customer should present their card (or smartphone) with the chip above the display near to the

Blue indicator (approx. 1-2 cm away near the top of the screen works best).

If the card is incorrectly read or placed before the terminal is ready, the Red indicator LED will flash and

the screen prompt will display PLEASE REMOVE CARD or PLEASE PRESENT CARD AGAIN. Remove

card and wait for the Blue indicator before trying to present the card again.

When you hear the BEEP remove the card and check the terminal screen for transaction APPROVED/

DECLINED message. If the transaction amount is above the PIN (CVM) limit set by the merchant bank

the cardholder may be prompted for their PIN or a signature to complete the transaction.

CONTACTLESS PAYMENTS

PURCHASE $10.00

OR INSERT/SWIPE CARD

PLEASE PRESENT

CARD AGAIN

If you have Contactless (Tap and Go) payment enabled on your EFTPOS Terminal

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

ADMINISTRATIVE FUNCTIONS

Manual Log On/ Log O

Press 4 to perform a Manual Log On

The terminal will connect to the payments
network and display Logon receipt.

Scroll to the bottom of the receipt using
the arrow keys to confirm successful Log On.

Press CLEAR or ENTER to return to idle screen.

Press 3 to perform a Manual Log Off

The terminal will Log Off

Terminal will require Manual Log On
before further transactions can be
processed

From the idle screen press MENU to
access the Merchant Admin menu.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

MENU

1. REPRINT

2. TOTALS

3. LOGOFF

4. MANUAL LOGON

BACK

1. REPRINT

2. TOTALS

3. LOGOFF

4. MANUAL LOGON

BACK

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

ADMINISTRATIVE FUNCTIONS

You can view the last receipt details on the D200 screen by selecting the Reprint Menu.

If you require a physical copy or e-receipt copy you will need to send a reprint receipt request

directly from the integrated POS. To reprint a receipt from your POS you may need to refer to your

POS user instructions.

Receipts are only available for reprint before settlement.

Select YES to reprint last transaction
receipt.

Select NO to search receipts (since last
settlement)

From the idle screen press MENU + 1 to
access the Reprint menu.

REPRINT LAST

RECEIPT?

NO YES

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

MENU

Reprinting Receipts

Viewing Receipts on Screen

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

ADMINISTRATIVE FUNCTIONS

Type in search [parameter] from merchant
receipt (include the leading zeroes for INV#
and STAN#).

Press ENTER

When you locate the required
transaction, press ENTER.

Use arrow keys to scroll up/down to view
receipt details on D200 screen.

Press CLEAR or ENTER to return to idle
screen.

Select search option.

Press ENTER

1. INVOICE

2. STAN

3. AMOUNT

4. VIEW ALL

BACK

Terminal displays receipt

details on screen for

merchant conrmation

ENTER

[xxxx] NUMBER

TO SEARCH FOR

CLEAR

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

ADMINISTRATIVE FUNCTIONS

Refunds

Refund amount sent from POS will be
displayed on screen.

Merchant will need to enter Refund
Password.

Press ENTER

REFUND

AMOUNT

$10.00

CLEAR

REFUND

PASSWORD?

CLEAR

Merchants must be approved for this facility by their bank in order to be able to process Refunds.
The bank has set rules on Refund processing. Please contact your Merchant Banking team for
further information or if you require this functionality on your terminal.

The terminal will only perform functions that are supported by the POS you are using. POS
features and functionality are controlled by the POS company.

To support integration with the D200, the POS should support a minimum of Purchase, Refund,
Logon, Reprint Last Transaction and digital signature capture for signature verified receipts.

To process a refund from your POS you may need to refer to your POS user instructions.

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

REFUND

$10.00

SELECT ACCOUNT

CHQ SAV CRD

CHEQUE REFUND

$10.00

ENTER PIN

****

CLEAR

Customer to type in their PIN.

Press ENTER.

Customer returns terminal to merchant.

If card was inserted or swiped then
customer selects account using function
keys (F1, F2 or CLEAR key).

Note: Terminal will only prompt for account
selection if dierent accounts are available for the
customer card.

Offer terminal for customer to present their
card.

REFUND $10.00

OR INSERT/SWIPE CARD

ADMINISTRATIVE FUNCTIONS

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

ADMINISTRATIVE FUNCTIONS

Terminal displays transaction result APPROVED or DECLINED. Terminal automatically prints

MERCHANT RECEIPT with REFUND clearly highlighted at top of receipt.

DECLINED

User can select YES or NO to print
customer copy of receipt as required.

CUSTOMER RECEIPT?

NO YES

APPROVED

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For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Processor

32-bit ARM11

Memory

64MB (32MB Flash, 64MB DDR)

Display

60mm TFT color LCD
320 x 240 pixels

Keypad

Touch-press input
10 numeric keys, 5 function keys

Magnetic Card Reader

Track1 / 2 / 3, bi-directional

Smart Card Reader

EMV L1 & L2 certified

Contactless Card Reader

MasterCard PayPass & Visa payWave, 13.56MHz,
ISO / IEC 14443 Type A/B, Mifare®, Felica, NFC

Communication

Wi-Fi
Bluetooth

Peripheral Ports

1 x Micro USB
1 x RS232

Security

PCI PTS 3.x certified
SRED
Secure embedded key area

Environmental

0°C to 50°C operating temperature

-20°C to 70°C storage temperature
10% to 93% relative humidity, noncondensing

Voltage

Input: 100 - 240V AC, 50 / 60 Hz, 0.2A
Output: 5VDC, 1A

Battery

Li-ion battery 1300mAh, 3.7V

Physical

Length: 120mm
Width: 72mm
Height: 22.5mm
Weight: 165g with battery

Certications

PCI PTS 3.x
SRED
EMV L1 & L2
EMV Contactless L1
MasterCard PayPass
Visa payWave
Apple MFi
Paymark

PAX D200 TERMINAL

Accessories

The D200 terminal has the following accessory items available for purchase:

• Carry Pouch

• iPhone/Terminal sleeve (fits iPhones 4/5 only)

• Countertop terminal stand

• Countertop tablet/terminal stand combo

• Replacement battery

• Replacement power supply

Specications

Australia
Level 2, 117 York Street
Sydney
NSW, 2000
1800 433 876

t: + 61 2 88 76 2300
t: [phone]
e: [e-mail]

For more information:

www.smartpay.com.au 1800 4 EFTPOS (1800 433 876)