User Manual
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Contents
1. Service Record
2. Assembly instructions
3. Safe Riding Recommendations
4. Maintenance & Adjustment
5. Main Specifications
6. Do’s and Don’ts
7. Display Panel
8. Display Panel Controls
9. Battery instructions
10. Warranty
11. Service Checklist
12. Service Record
User Manual
1. SmartMotion electric bicycle
2. Battery charger
3. 2X Pedals
4. 2X keys for battery lock
5. Front wheel quick release axle
Congratulations for purchasing a SmartMotion electric
bicycle!
Please read this guide fully BEFORE using your electric
bike.
In the HyperSonic box you will find the following items:
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1. Service Record
Check for damage
Adjust and Tension
Lubricate
Frame & Fork
Rims
Cables & connections
Spokes*
Gears
Seat
Reflectors & Lights
Handlebars, Stem, Grips
Brakes
Cranks & Bottom Bracket
Wheel Axles
All Fasteners
Chain
Derailleur
Seatpost
Model:
Serial Numbers:
Dealer:
Purchase Date:
6 Weeks/200km
Date:
Shop:
Mechanic:
6 Months
Date:
Shop:
Mechanic:
12 Months
Date:
Shop:
Mechanic:
24 Months
Date:
Shop:
Mechanic:
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To Prepare
We recommend that you familiarise yourself
with the bike parts before assembling. Gather all
required tools. Be sure to work in a clean, dry space
with plenty of room. You might wish to lay down a
tarpaulin or old blanket to protect the bike during
assembly. You may find it helpful to stand the bike
frame on a block or sturdy box under the battery
housing to work with it in an upright position.
Please watch the balance when installing wheels.
1. Unpack
a. Carefully lift the electric bike out from the carton
(two people recommended for this task). Cut the
nylon zip ties with suitable scissors and remove the
foam protection from the bike.
b. Remove the front wheel and from the bike and
put them aside. Carefully stand the bike upright,
resting on its forks when installing wheels.
Your electric bike is shipped 85% assembled. Follow
these steps to get it ready and safe for you to ride.
Do not activate the brakes until the bike is
fully assembled. Squeezing brake levers
while calipers have no disc rotor between
them can damage the brakes.
2. Assembly Instructions
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2. Handlebar and Stem
Loosen the handle bar angle the four handlebar
clamp bolts and rotate the handlebar to make sure
the brake lever, shift lever and switch positions
are at the correct angle. Finally fasten the angle
adjusting bolt to 5-8N.M.
2. Assembly Instructions
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3. Seat
Release the seat post clamp lever and set the
seat post height to the position which is suitable
for you to comfortably reach the ground when
you are sitting on the bike, then refasten the
seat post clamp. The maximum height should be
within the max height markings on the seatpost.
4. Pedals
Attach the pedals to the cranks, paying attention to
the markings on the axle. The pedal with markings
is the left pedal. Note: the pedals have opposing
threads – screw in the left pedal counterclockwise
and screw in the right pedal clockwise. Install
L pedal counterclockwise and the right pedal
clockwise.
2. Assembly Instructions
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5. Front wheel
Carefully lift the bike front forks off the ground
and lower the forks onto the wheel axle, being
careful the disc rotor fits correctly into the disc
calipers (this job is best with 2 people). Slide the
axle through from the left side. Tighten the nonrotor side nut finger tight and try to close the quick
release lever. Loosen or tighten the nut until it takes
the correct amount of force to close the lever. It
should be hard to close, but not so hard you cannot
fully close it. It must fully close (as in picture)
otherwise the wheel may come loose, causing
serious injury. Note: if you are not well trained in
cycle assembly, this procedure must be checked by
a cycle technician.
2. Assembly Instructions
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1. Please observe traffic regulations, and don’t lend your
bicycle to anyone who is unfamiliar with it. The bicycle can
legally only be used on the road by a person aged 14 years or
over.
2. If you are in a country where wearing a cycle helmet is not
compulsory, we still strongly advise you to always wear one.
If you are unfamiliar with cycling, we also advise you to attend
a cycle proficiency course prior to using it, or gain advice from
your local SmartMotion dealer. Your eUrban is not a toy and
should be considered a serious mode of transport.
3. As with all bicycles it is important that you stay within safe
limits. If you feel you are traveling too quickly for the road
conditions you probably are, so slow down! High speed will
increase forces in the case of an accident and increase the
possibility of injury.
4. Test your brakes prior to using the bike every time you use
it and remember the bike will not stop as quickly in wet or icy
conditions as it would on a dry road.
5. Check the tyres, rims, pedals, stem, cables, chain, etc for
general condition regularly.
6. A rider is very difficult for motorists and pedestrians to see
at dusk, at night, or at other times of poor visibility. If you must
ride under these conditions, check and be sure you comply
with all local laws about night riding; follow the rules of the
road. Take the following additional precautions: make sure that
your bicycle is equipped with correctly positioned and securely
mounted reflectors, wear light-colored, reflective clothing
and or accessories (any reflective device or light source that
moves will help you get the attention of approaching motorists,
pedestrians and other traffic). Make sure your clothing or
anything else you are carrying on your bicycle doesn’t obstruct
a reflector or light. Ride slowly when conditions demand you to
do so.
7. Check the front and rear rim’s safety line. Replace wheel
when any part of the Rim Wear Groove is not visible. It is
dangerous not to do so.
8. If a rear child seat is fitted, before putting your child in, read
the full safety instructions of the seat manual to check seat is
installed correctly and child is fastened properly.
9. You must not leave the bike unattended or use the kickstand
to stand the bike without your support when a child is in the
rear seat as the bike could tip over and cause serious injury.
10. Make sure the rear suspension underside of your seat is out
of reach of your child to avoid finger injury.
11. Your bicycle must be returned to your servicing dealer
or bicycle/motorcycle mechanic after one month or 200km
of riding (which ever comes first) to re-tension the spokes.
Then every six months or 1000km (which ever comes first)
for a general service and thorough inspection. Failure to do
this can void your warranty due to unnecessary wear.
3. Safe Riding Recommendations
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3. Safe Riding Recommendations
Pre-ride Checklist
Please make sure the brake lever sequence is
correct for your country before riding. In UK, NZ
and Australia the left brake lever is for rear brake
and the right brake is for the front brake. In all
other countries it is the other way: left for front,
right for rear.
Check the tyres for any visible damage.
Check tyre pressures are 40-60psi, and adjust if
necessary.
Check for any loose nuts, bolts, or fixings.
Check brake functions, cable tension, pad
clearance, etc.
Check all electronic functions are ok (functions
detailed later in this manual).
Check the reflectors are in place and the lights are
working (detailed later in manual).
Torque Settings
Check bolts are tightened according to the following
recommendations before you set off for the first time.
a. Seat pillar clamp nut/bolt 5N.M-8N.M
b. Brake cable anchor bolt 5N.M
c. Brake centre bolt 11N.M
d. Seat angle clamp bolt 24N.M
e. Crank axle nuts R:42N.M
L: 46N.M
f. Gear shifter nuts 4N.M
g. Rear carrier nuts 8N.M
h. Mudguard bracket nuts 8N.M
i. Handle bar clamp nut 17-20N.M
j. Quill stem bolt 19N.M
k. Seat tube clamp nut 4-7N.M
l. Rear wheel axle nuts 40-45N.M
m. Quick release front axle. Measured torque
not typically used. Common industry practice is
resistance at lever half way through swing from
open to fully closed.
For all other nuts, the torque depends on the nut
diameter: M4 2.5-4.0N.M
M5 4.0-6.0N.M
M6 6.0-7.5N.M
Note: make sure axle nuts are always done up tight
on both wheels as connections to the motor and the
dropouts can be damaged due to the axle spinning.
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4. Maintenance & Adjustment
1. Gear Adjustment
Adjust the rear derailleur cable tension to align
guide pulley with the centre of the cogs (setting this
in gear 3 or 4 is easiest). Low adjustment: In 1st
gear check and if necessary, turn the L adjustment
screw so that the guide pulley moves to a position
directly in line with the largest (1st gear) sprocket.
High adjustment: turn the crank arm while gear
shifting the derailleur to move the derailleur to the
top gear position, and then check and if necessary,
turn the H adjustment screw to adjust so that the
guide pulley is in line with the outer line of the
smallest sprocket when looking from the rear.
Turn the crank arm to set the derailleur to the low
position.
H adjustment screw
L adjustment screw
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2. Cleaning your electric bike
Warm soapy water and a cloth can be used to clean
the frame of your bike, but care must be taken not
to immerse any of the electrical components; they
are rainproof but cannot be immersed in water. The
motor can be cleaned with a soapy cloth, but also
must not be immersed in water. The battery can be
cleaned with a damp cloth, then dried afterwards.
Note: in salty conditions it is essential to clean and
lube your bike regularly.
4. Other Maintenance
Your bicycle must be returned to your servicing
dealer or bicycle/motorcycle mechanic after one
month or 200km of riding (which ever comes first)
to re-tension the spokes. Then every six months
or 1000km (which ever comes first) for a general
service and thorough inspection. Failure to do this
can void your warranty due to unnecessary wear
and tear.
Excluding the electric drive side of things, your
SmartMotion bicycle is a normal bicycle, with
normal components. Your dealer will be able to
explain to you the general care and maintenance of
the normal bicycle components. You should pop
your bike in for a check-up after about a month’s
use as new gear and brake cables will stretch, then
every 6 months after that.
The electric drive system is maintenance free and
has self-diagnostic codes that will be displayed on
the LCD console (detailed later in this user guide)
should anything go wrong. Again, speak to your
dealer should any issues arise.
4. Maintenance & Adjustment
3. Lubrication
1.1 Once a month lubricate all pivot points
on your derailleur and the derailleur pulleys with
suitable chain lube.
1.2 Every three months lubricate the brake
lever pivots, gears and chain with suitable oil.
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4. Maintanance & Adjustment
5. Fork adjustment
The SR Suntour XCR Air has a both air and coil with
rebound adjustment.
1.1 To adjust the air unscrew left cap and
pump the shock up to the reccomended pressure.
When you are sitting on the bike the shock should
sag 30%.
1.2 Adjust the coil rebound by turning the
red knob located at the bottom right of the fork. To
get in the ballpark, stand astride the bike, put your
hands flat on the bars and quickly push down and
then lift up. The rebounding forks should just about
keep up with your hands. If they hit them, add more
damping. If they drift sluggishly upwards, reduce
the damping.
1.3 To lock out the shock for uhill riding, turn
the blue knob clockwise so that the knob faces
forward.
6. Rear Shock
1.1 To set the air unscrew the dust cap and
pump the shock up to reccomended pressure. When
sitting on the bike the shock should sit at around
30% sag.
1.2 Adjust the rebound by turning the red
knob to users liking. clockwise will make it slower,
anticlockwise faster.
1.3 To lock out the shock for uhill riding, turn
the blue knob clockwise so that the knob points
toward the right side of the bike.
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5. Main Specifications
HyperSonic
FRAME
FORK
SHOCK
HEAD SET
HANDLE BAR
STEM
SEAT
SEAT POST
BRAKE
CHAINWHEEL
CHAIN
CASSETTE
HUBS
SPOKES
RIM
TYRE
DEREAILLEUR
MOTOR
OPERATION
DISPLAY
BATTERY
CHAIN GUIDE
27.5” low step soft tail 6061 aluminium, 120mm travel, medium or large.
SR Suntour XCR32 AIR with 120mm travel, through axle, rebound and lockout adjustment.
Rockshox Monarch RL 165x38mm with rebound lockout.
Neco integrated tapered.
Alloy 780x31.8mm 9 degree rise.
Front load 28.6x50x31.8mm.
Smartmotion Enduro.
31.6x350mm alloy.
Tektro M500 hydraulic with 180mm rotors.
36 narrow wide alloy, 170mm crank.
KMC X10e.
11-36T SHIMANO HG50.
Quanta double sealed bearing, 15mm through axles.
Black Stainless.
27.5” Alex MD35 with eyelets.
Schwable Smart Sam 27.5x2.6”.
Deore RD-M610 derailler and shifter.
Bafang Max Drive 250w (Australia, Europe), 300w (NZ).
Torque sensor including cadence sensor and throttle.
Multifunction full color LCD system including cadence rpm, speed, avg speed, max speed,
trip, and battery level.
Panasonic 36V 11.6Ah, optional 36V 14.5Ah.
Smartmotion CNC hard anodised alloy backplate, durable plastic cages and pully wheel.
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6. Do’s and Don’ts
Do treat your eBike like any bicycle you would want
to last well… keep it stored somewhere secure and
away from the elements.
Don’t treat your eBike as a dirt-bike! The motor and
battery are weather proof, but not water-tight. It is
ok in rain, but not to ford streams, etc!
Never take your eBike on the beach as salt water
and sand will drastically shorten the lifespan of
many of the ebike’s components (motor, gears,
wiring connections, etc).
Note: Your warranty is void if evidence of salt, sand,
or water damage are present within the components. Important: If you live very close to the sea
you must keep your bike indoors when not in use.
This will save you $$$ as your components will last
longer.
Don’t power up the throttle while the eBike is held
stationary. Motor operation for more than a few
seconds while the wheel is locked/stationary can
damage the motor and controller.
Important: Your bike will arrive with the battery
partially charged. You need to give it a full charge
before ANY use. Smartmotion batteries have been
precondition-cycled, so no need to do 3 full deep
discharges as for some other brands. Just charge
and go... then just top your battery up after each
use (lithium batteries prefer shallow discharge).
Then give your battery a complete discharge and
full charge every 3 months or so to keep the cells
well balanced.
Note: The LCD battery display bars will dip under full
load (on hills, etc). This is normal as running voltage
drops under high load. To get an accurate battery
reading, wait about 10 sec after the motor is not in
use. The 8 step capacity lights on the battery will
give you a more accurate idea (button on top rear of
battery – more info later in manual).
Do take extra care on the road as you will be
travelling faster than you normally do on a bike and
your bike is now power-assisted, so will behave
differently.
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6. Do’s and Don’ts
Don’t let others ride your eBike unless you have
properly explained safe and appropriate use to
them.
Don’t attempt to open the motor or battery should
your system malfunction. This will void the warranty. Return it to the store you purchased it from.
Do make sure your charger has free air movement
around it as it will get quite warm.
Don’t use your charger outdoors. It is for indoor use
only.
Do top up your battery whenever possible. Lithium
batteries actually prefer shallow discharge (the
exact opposite of older types of batteries that have
memory effects). Keeping your battery topped up
between rides will prolong the life of your battery
and give you more power too, as a full battery is
better on the hills.
Do disconnect your battery from the charger when it
is charged. Leaving it connected permanently when
not in use will shorten cell life.
Never leave a fully discharged battery uncharged
for more than a week… you will shorten the lifespan of your battery the longer you leave it in a fully
discharged state.
Don’t leave your battery for more than 3 months
without top-up charging it.
Note: A battery left for more than 3 months at a low
voltage may suffer cell damage. This will not be
covered under your warranty. It is to your advantage
to properly look after your battery as it is the most
expensive part of your ebike!
Important: Though the risk of battery fire with
charging Samsung or Panasonic 18650 cells is
considerably lower than cheaper, unbranded cells
(online data suggests about one in 40 million for
the cells we use - i.e., you are more likely to get
struck by lightening), it is still possible. Treat any
charging lithium battery (including SmartMotion) as
a potential fire risk (yes, this includes cellphones,
computers too). If charging your battery while it
is still docked into the bike simply make sure the
bike (includes charger) is not on or leaning against
a flammable surface. Same for charging battery
off the bike, make sure the battery and charger is
placed on a fire-rated surface (concrete floor, steel
bench or shelf, etc).
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Your display is easily controlled with 4 buttons located
on your handlebars
Walk Mode
Press and hold down for 3 seconds to enter into
the mode of power assist walk. The bike will go on
at a uniform speed of 6km/h and display on the
screen.
Power On/Off
Press to start the display and power up the
bike. To turn off, press and hold the button for 2
seconds.
Note: the display will power off after 10 minutes
without use.
Change mode
Touch to change modes.
Pedal Assist
Pedal Assist is controlled with the
buttons. Touch to turn the assist up, and
touch to turn it down.
Night Mode/White Screen
With the display on, press and hold for 3
seconds to enter the dim black background (night
mode). Press and hold for another 3
seconds and it will flip to a white background.
7. LCD Display Panel Controls
SET
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Average Speed, Max Speed
Click to change between displaying range,
average speed and max speed.
Setup
Press and hold for 2 seconds to enter the
setup menu.
Touch to select the menu.
Use and to change the value.
Touch again to choose the “Save & Exit” option
to finish the setup.
7. LCD Display Panel Controls
Sleep Mode
If the bike remains stationary for 10 minutes, the
LCD automatically powers down.
Error Code Display
If there is something wrong with the electronic
control system, the display will show the error code
automatically. Should you receive an error code,
contact your local dealer for advice.
Before contacting service center check all plugs for
loose connections.
01 POWER OVERLOAD Rest Bike, try again
06 LOW VOLTAGE Charge Battery
07 OVER VOLTAGE Wrong battery
08 HALL SENSOR Check motor cable
09 MOTOR PROBLEM Check motor cable
10 CONTROLLER OVERHEAT Rest 10 min
11 TEMPERATURE SENSOR Contact service
12 CURRENT SENSOR Contact service
21 SPEED SENSOR Contact service
22 BMS PROBLEM Contact service
30 CONTOLLER PROBLEM Check all plugs
SET
SET
SET
SET
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Pedal Cadence
This outer ring lights up to show you your
pedal/motor RPM.
Range
Calculates and dislays the distance left in the
battery.
Power Meter
Shows how much power the motor is using.
Cadence/Torque/Walk-along
An icon will be displayed depending what mode
of assist.
Cadence measures your pedal rotation, but not
pressure. Use this mode for the easiest ride.
Torque mode measures your pedal pressure
and multiplies the output.
Walk-along will allow you to walk with the
bike with a small amount of assistance.
8. LCD Display Panel
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Battery Indicator
When the battery is full all ten battery segments
show green. When the battery is low the bars will
turn red. The voltage will drop while the battery is
under load (motor running).
Speedometer
Large display of your current speed. You can
toggle between average and max speed also.
Trip Meter
Displays the distance you have travelled from
when you last tripped the meter.
Time
Ride time.
Odometer
Displays the total distance the bike has
travelled.
Power/Assist
Level of assist. 1 being low, 5 being
high.
8. LCD Display Panel
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9. Battery Instructions
Battery Removal
To remove the battery, insert the key into the lock
on the front left side of battery, turn the key, slide
the battery forward, then lift out. To reload the
battery make sure the battery is correctly on the
slide rail then slide it back in and lock.
Note: always lock the battery into the bike as it can
fall out while riding.
Charging your Battery
You can charge the battery on or off the bike. The
charging port is located on the right of battery. Lift
the rubber cap and plug in your charger. The charge
light on the charger will show red, and turn green
when the battery is fully charged. Note: be careful
to properly reinstall the rubber cap before re using
your bike. If the battery is in storerage you must
charge every 2 months.
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9. Battery Instructions
Battery Capacitance Display
On the top front of the battery is the capacitance
display button. When pushed in, the LED lights
below will glow for 4 seconds, indicating the battery
output power is live. The number of LED glowing
displays the amount of battery capacitance.
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Connections
All ebike components (brake sensors, controller,
etc) on the SmartMotion bikes have isolating
marine-rated plugs, so, should you damage a
component, replacement is easy. Take the bike to
your local dealer and they will order a replacement
part.
9. Battery Instructions
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10. Warranty
Warranty
Your SmartMotion bike is covered by the following
extensive Warranty
Battery
2 years (warranted to still supply at least 60% of rated
capacity after 2 years)
Motor
2 years
Frame
6 years (frame structural integrity – not including general wear and tear)
Torque Sensor
1 year
Other Components
1 year (not including consumables; cables, tyres, handgrips)
Only use genuine replacement parts available through
your local dealer.
Exceptions to Warranty
1. Damage resulting from misuse, not maintaining the
bicycle, or not following the guidelines within this user
guide. Accidental or deliberate damage.
2. Failure to meet the six-monthly service schedule.
3. Damage due to private repair or alteration by user or
unauthorized service centre.
Important: Though the risk of battery fire with
charging Samsung or Panasonic 18650 cells is
considerably lower than cheaper, unbranded cells
(online data suggests about one in 40 million for
the cells we use - i.e., you are more likely to get
struck by lightening), it is still possible. Treat any
charging lithium battery (including SmartMotion) as
a potential fire risk (yes, this includes cellphones,
computers too). If charging your battery while it
is still docked into the bike simply make sure the
bike (includes charger) is not on or leaning against
a flammable surface. Same for charging battery
off the bike, make sure the battery and charger is
placed on a fire-rated surface (concrete floor, steel
bench or shelf, etc).
4. Failure to produce invoice or proof of purchase.
5. Failure to meet the six-monthly/1000km service
schedule.
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www.smartmotionbikes.com
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