Smart Inventions kb14108 User Manual

PLEASE THINK BEFORE YOU PRINT

SMART Table™ 230i

Hardware User’s Guide

Product registration

If you register your SMART product, we’ll notify you of new features and software
upgrades.

Register online at www.smarttech.com/registration

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Keep the following information available in case you need to contact SMART
Technical Support.

Serial Number: ___________________________________________________

Date of Purchase: ___________________________________________________

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

Trademark Notice

DViT, SMART Table, SMART Board, SMART Sync, SMART Podium, smarttech, all SMART taglines and the SMART logo
are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows is either
a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. Mac and Macintosh are
registered trademarks of Apple Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance. All other third-party product and
company names may be trademarks of their respective owners.

Copyright Notice

© 2011 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.

Patent No. US6141000; US6326954; USS6741267; US7151533; US7499033; CA2058219; and CA2252302. Other
patents pending.

03/2011

Important information

WARNING

• Failure to follow the installation instructions shipped with your SMART
Table™ could result in personal injury and product damage.

• Ensure that any cables extending across the floor to your SMART Table are
properly bundled and marked to prevent a tripping hazard.

• Make sure an electrical socket is near your SMART Table and remains easily
accessible during use.

• Lock the casters before allowing children to use your SMART Table.

• Do not climb (or allow children to climb) on your SMART Table. Climbing on
your SMART Table could result in personal injury and product damage.

• To reduce the risk of fire or electric shock, do not expose your SMART Table
to rain or moisture.

• Use caution when servicing your SMART Table’s internal parts even after you
disconnect the power. The uninterruptible power supply (UPS) continues to
provide dangerous voltages to the computer and projector after you
disconnect the AC power source.

• Do not stare (or allow children to stare) directly into the projector’s beam
of light.

• Do not attempt to service the projector other than performing routine lamp
replacement. Only an authorized service provider should provide service.
Aside from the lamp module, there are no user serviceable parts inside
the unit.

• Do not remove any screws other than those specified in the lamp replacement
instructions.

• Do not touch or replace the projector lamp (which will be very hot) for at least
an hour after shutdown. Touching the lamp can cause severe burns.

• Do not puncture, crush, heat or disassemble the remote control battery,
expose it to fire or any liquid, short its terminals, or abuse the battery in any
other way because this may cause the battery to explode or ignite, and could
cause a fire or personal injury.

ii | IMPORTANT INFORMATION

• If the remote control battery leaks, ensure that you do not get battery fluid in
your eye. If you do, immediately rinse the affected eye with water and seek
medical attention.

• Do not install the remote control battery backwards or reverse its polarity. Do
not install battery types other than the one specified in the documentation.
Both of these actions can cause damage to the remote control and can cause
a fire or personal injury.

CAUTION

• Disconnect the power cable only after you turn off the table as documented in
this guide and the indicator lights and fans turn off. Disconnecting the power
cable at any other time can cause shorten the life of the projector lamp.

• Do not place cords, boxes or other items on the surface of your SMART
Table. Doing so can scratch the surface.

• If your SMART Table becomes wet, dry it completely before turning it on.

• SMART Technologies recommends that you use the remote control to
complete only the procedures documented in this guide. Using the remote
control for other purposes may change the projector’s settings, which were
specifically configured for the SMART Table.

IMPORTANT

• Do not operate your SMART Table’s projector in environments that are higher
than 10,000' (3000 m) above sea level.

• Your SMART Table is sensitive to infrared light. Turn off or remove any pot
lights or other incandescent lighting in the room and close any open blinds or
curtains before calibrating your SMART Table.

• Your SMART Table’s surface does not respond to touch until the computer
completes its startup process. Wait 30 to 60 seconds after turning on your
SMART Table before touching the surface.

• Before you clean your SMART Table, turn it off so that you do not
inadvertently start applications when you wipe the surface.

• Do not place keyboards, mouse devices or other objects on the touch surface.
The camera may interpret these objects as touches if they are placed on the
touch surface.

• This product contains lithium button cell batteries in the computer
and the remote control (perchlorate material—special handling
may apply).

Contents

1 Overview ............................................................................................................... 1

In this chapter ................................................................................................. 1

About your SMART Table............................................................................... 1

How your SMART Table works....................................................................... 2

Standard accessories ..................................................................................... 3

The USB bracelet ..................................................................................... 3

Power cable ............................................................................................. 4

Keys ......................................................................................................... 4

Projector remote control........................................................................... 4

Installation instructions............................................................................. 4

Warranty information ................................................................................ 4

Uninterruptible power supply (UPS) ......................................................... 4

UPS installation instructions..................................................................... 5

Using the SMART Table with other SMART products .................................... 5

2 Using your SMART Table ..................................................................................... 7

In this chapter ................................................................................................. 7

Turning your SMART Table on or off.............................................................. 8

Turning on your SMART Table................................................................. 8

Turning off your SMART Table................................................................. 9

Navigating SMART Table software............................................................... 10

Using SMART Document Camera with your SMART Table......................... 10

3 Maintaining your SMART Table .......................................................................... 11

In this chapter ............................................................................................... 11

Cleaning your SMART Table ........................................................................ 11

Updating the software................................................................................... 11

iv | CONTENTS

Orienting the surface .................................................................................... 12

Replacing the projector bulb ......................................................................... 12

4 Using the remote control ..................................................................................... 13

Locating the remote control .......................................................................... 13

Setting the projector for high altitude use ..................................................... 14

Replacing the remote control battery............................................................ 14

A Troubleshooting .................................................................................................. 17

Troubleshooting tips ..................................................................................... 17

To restart the table’s software. ........................................................ 18

To check camera cable connections ............................................... 18

Setting up your SMART Table for troubleshooting ....................................... 19

Diagnosing basic problems with touch ......................................................... 20

To access the SMART Touch Service screen ................................. 20

Remodeling the background......................................................................... 21

To restart the drivers in sequence ................................................... 21

Restarting SMART Table Activities............................................................... 22

B Hardware environmental compliance .................................................................. 23

Waste electrical and electronic equipment regulations (WEEE directive) .... 23

Restriction of certain hazardous substances (RoHS directive)..................... 23

Batteries........................................................................................................ 23

Packaging ..................................................................................................... 24

Covered electronics devices......................................................................... 24

China’s electronic information products regulations ..................................... 24

U.S. Consumer Product Safety Improvement Act ........................................ 24

C Customer support................................................................................................ 25

Online information and support..................................................................... 25

Training......................................................................................................... 25

Technical support ......................................................................................... 25

Shipping and repair status ............................................................................ 25

v| –

General inquiries........................................................................................... 26

Warranty ....................................................................................................... 26

Registration................................................................................................... 26

vi | –

Chapter 1

Overview

This guide is intended for teachers and support staff. It introduces you to the SMART
Table interactive learning center and explains how to use, maintain and troubleshoot
your table.

NOTE

For information on setting up your SMART Table, see the SMART Table 230i
textless installation instructions (smarttech.com/kb/141081)

SMART Table.

In this chapter

• About your SMART Table on page 1

• How your SMART Table works on page 2

• Standard accessories on page 3

included with your

• Using the SMART Table with other SMART products on page 5

About your SMART Table

Your SMART Table is an interactive learning
center with a touch-sensitive surface. By touching
the surface, students can create, select, move
and resize digital objects. More than one student
can touch the surface at a time. This encourages
collaboration and cooperation as students learn
and play together.

Using the Wi-Fi® network connection to a
SMART Sync™ Teacher computer, a teacher can observe the student’s activities from
a distance, take control of the table, and capture and print the tabletop image.

2 | CHAPTER 1 – OVERVIEW

The software on your SMART Table includes interactive applications, learning
activities and educational games. You can customize the activities using the SMART
Table Toolkit. Install and run the toolkit on your computer and then transfer your
changes to the SMART Table using the USB bracelet or SMART Sync software.

NOTE

SMART Sync software is included with your toolkit. Other versions of SMART
Sync may not be compatible with the toolkit. Contact SMART Technical Support
for more information.

You can use your SMART Table with other SMART products as part of an overall
learning solution. For example, you can introduce a new concept to students on a
SMART Board™ interactive whiteboard, and then ask the students to explore the idea
in detail using the SMART Table.

How your SMART Table works

Your SMART Table contains five main components:

•Computer

•Projector

• Speakers

•Camera

•Surface

The computer runs the SMART Table software, the projector projects the computer’s
display onto the surface, the speakers play the computer’s audio and the camera
detects students’ touch on the surface. Combined, these components allow students
to interact with SMART Table software.

The computer, projector, speakers and camera are inside the SMART Table’s cabinet,
while the surface is on the SMART Table’s top. The UPS provides backup power to
the computer if power is unexpectedly disconnected from the SMART Table, allowing
the computer to shut down safely.

Your SMART Table uses DViT™ (Digital Vision Touch) technology to detect multiple
students’ touches. Other SMART products use DViT technology, including select
SMART Board interactive whiteboards, SMART Board interactive displays and
SMART Podium™ interactive pen displays.

3 | CHAPTER 1 – OVERVIEW

Standard accessories

Your SMART Table comes with the following accessories:

• USB bracelet

• Power cable specific to your country

• Cabinet keys

• Projector remote control

• Installation instructions

• Warranty information

• Uninterruptible power supply (UPS)

• UPS installation instructions

The USB bracelet

The USB bracelet contains the SMART Table
software as well as a PDF copy of this guide,
which you can view with Adobe® Reader. Use the
bracelet to install the software when you first set
up your SMART Table. Afterward, you can use it
to do the following:

• Install the SMART Table Toolkit on a Windows® or Mac OS computer

• Install new activity packs and applications on your SMART Table

• Update any SMART Table software

NOTES

• The USB bracelet can store up to 2 GB of files (preloaded software takes up
about 1 GB of the 2 GB memory).

• If you lose your SMART USB bracelet, order a new one from your reseller, or
use another generic USB drive.

• The SMART Table Toolkit is also available for download from smarttech.com/

downloads.

4 | CHAPTER 1 – OVERVIEW

Power cable

The power cable provided with your SMART Table is
specific to your region and should work with outlets in
your school.

Connect the power cable to the SMART Table following the instructions in the SMART
Table 230i textless installation instructions (smarttech.com/kb/141081)

If you must extend the power cable across the floor, ensure it’s properly marked to
prevent a trip hazard. SMART Technologies recommends that you connect the power
cable to a power bar rather than directly to an outlet. Contact SMART Technical

Support for a replacement.

.

Keys

The keys allow you to lock the cabinet to prevent unwanted access to
the computer and projector. Store the keys in a convenient, safe
location.

Projector remote control

The projector remote control is stored on the inside of the cabinet. You don’t need the
remote control while using the table, but SMART recommends that you keep it inside
the cabinet so you can easily locate it when you need to turn the projector on or off or
to adjust the projector’s settings while servicing the table.

Installation instructions

Follow the SMART Table 230i textless installation instructions (smarttech.com/kb/

141081) to unpack and set up your SMART Table.

Warranty information

Retain the warranty information in case an issue occurs with your SMART Table
during the warranty period.

Uninterruptible power supply (UPS)

The UPS provides power to the computer when power fails or if the power cable is
disconnected during table operation. The UPS generates an audible alarm and
signals the computer to shut down safely to protect the computer’s operating system
from damage.

5 | CHAPTER 1 – OVERVIEW

IMPORTANT

• The UPS does not provide power to other table components. You must
connect the SMART Table to a power outlet to resume normal operation.

• The UPS is not installed in your SMART Table when you receive it. You can
use the table without the UPS, but SMART highly recommends that you install
the UPS to protect the computer’s operating system when power is
accidentally or suddenly removed.

UPS installation instructions

Use the installation instructions provided or see Installing the 110/120V Battery

Backup in Your SMART Table ST230i, smarttech.com/kb/141058
220/240V Battery Backup in Your SMART Table ST230i (smarttech.com/kb/141684

to install and connect the UPS, and to connect the projector and computer cables.

, or see Installing the

)

Using the SMART Table with other SMART products

The SMART Table complements several SMART products including SMART Board
interactive whiteboards, SMART Sync software and SMART Document Cameras. You
can easily transfer files from your computer directly to the SMART Table using
SMART Sync software or the SMART Table USB bracelet. You can connect a SMART
Document Camera directly to the SMART Table allowing students to capture images
in real time and explore them on the table’s surface.

6 | CHAPTER 1 – OVERVIEW

Chapter 2

Using your SMART Table

In this chapter

• Turning your SMART Table on or off on page 8

• Navigating SMART Table software on page 10

• Using SMART Document Camera with your SMART Table on page 10

After setting up your SMART Table as documented in the SMART Table 230i textless
installation instructions (smarttech.com/kb141081)

NOTE

Your SMART Table is sensitive to infrared radiation and might interpret bright light
as touches. Therefore, it may be necessary to turn off or remove any spot lights or
other incandescent lighting in the room and move your table away from bright
windows, or close any open blinds or curtains before using your SMART Table.

it is ready to use.

CAUTION

Do not leave objects on the table’s surface for extended periods.

8 | CHAPTER 2 – USING YOUR SMART TABLE

Reset switch

USB connectors

Turning your SMART Table on or off

After you set up your SMART Table, you can turn it on or off by following these
procedures.

Turning on your SMART Table

To tu rn on

your SMART Table

1. Connect the power cable to an outlet or connect it to a power bar, and then turn on
the power bar.

NOTE

SMART recommends connecting the power cable to a power bar.

2. Push the Reset switch located on the side of the table.

Your SMART Table’s computer and projector
turn on. The computer completes its startup
process, and the SMART Table Activities
menu appears.

IMPORTANT

Avoid touching the table surface until the
projector starts up and an image appears.
Because the table is touch-sensitive even
though you cannot see an image, you may disrupt or open activities
unintentionally.

9 | CHAPTER 2 – USING YOUR SMART TABLE

Turning off your SMART Table

If the power cable is disconnected or a power bar is turned off while the SMART Table
is turned on, the projector turns off immediately and an audible warning signifies that
the SMART Table computer is running on the uninterruptible power supply’s (UPS)
battery power. After 30 seconds, the UPS signals the computer to shut down to
protect the computer’s operating system.

If you reconnect the power cable within 30 seconds, the SMART Table returns to
normal operation, and the projector performs startup tests before the lamp starts up.

NOTES

• You can’t use the Reset switch to turn off the SMART Table.

• If you press the Reset switch for more than 30 seconds, the computer resets

but the projector turns off.

The following procedure shows the correct way to turn off your SMART Table.

To turn off your

SMART Table

1. From the SMART Table Activities menu, press .

The button moves to another corner.

2. Repeat step 1 for the number of students you’ve set up your table for.

A message appears, informing you that the
computer shutdown process will begin in 30
seconds.

TIPS

– A chime sound plays when the message first appears. This is useful in

situations where you’re away from the SMART Table and the students

accidently press .

– Press Cancel if you accidentally press .

CAUTION

• Do not disconnect the power cable or turn off the power bar until after the fans

turn off. Disconnecting the power cable or turning off the power bar at any
other time can cause projector failure and voids the warranty.

• To prevent a power surge, wait 60 seconds before plugging it back in if you

don’t have a UPS installed.

10 | CHAPTER 2 – USING YOUR SMART TABLE

Navigating SMART Table software

SMART Table Activities is your SMART Table’s primary software. It starts
automatically when you turn on the table. For more information on SMART Table
activities, see the SMART Table Software and SMART Table Toolkit User’s Guide
(smarttech.com/kb/155136

).

Using SMART Document Camera with your SMART Table

When you connect a SMART Document Camera to your SMART Table, you can
record and capture images directly from the document camera onto the table’s screen.
You can use SMART Document Camera models SDC280 and SDC330 with your
table.

You can use the zoom in and out feature from the control panel on the table’s display.
Refer to your SMART Document Camera User’s Guide for more information.

To connect your

document camera to your

SMART Table

1. Verify that your SMART Table is on and in Student mode.

2. Connect your USB cable’s USB-B plug to your document camera, and then
connect the USB-A plug to one of your SMART Table’s USB connectors.

The document camera icon appears on the table’s desktop.

3. Select an application such as Media that supports the use of the
document camera.

Chapter 3

Maintaining your SMART Table

In this chapter

Your SMART Table only requires minimal maintenance. This chapter describes the
four most common maintenance tasks.

• Cleaning your SMART Table on page 11

• Updating the software on page 11

• Orienting the surface on page 12

• Replacing the projector bulb on page 12

Cleaning your SMART Table

Use an alcohol-free household glass cleaner, such as Windex® glass cleaner, to
clean the surface at regular intervals. You can also use a vinegar and water or a
bleach and water solution to clean and disinfect your table.

NOTE

Before you clean your SMART Table, turn it off so you don’t inadvertently start
applications when you wipe the surface.

Updating the software

The SMART Table Toolkit includes SMART Product Update (SPU). SPU automatically
checks the Internet for updates to the SMART Table software. If SPU indicates that a
new version of software is available, refer to the SMART Table Software and SMART
Table Toolkit User’s Guide (smarttech.com/kb/155136)

for instructions.

12 | CHAPTER 3 – MAINTAINING YOUR SMART TABLE

Orienting the surface

Whenever you or a student touch the SMART Table’s surface, a small × or • should
appear directly below the touch point. If the × or • isn’t aligned, you may need to orient
the surface.

To orient the surface 1. Turn on your SMART Table.

The SMART Table Activities menu appears.

2. Connect the USB bracelet to your SMART Table.

The menu changes from Student mode to Teacher mode.

3. Click Orient.

The orientation screen appears.

4. Using your finger, press and hold
the center of the first target until the
red cross moves to the next target,
and then repeat this step for each
target.

When you successfully complete
the orientation procedure, the
orientation data saves to your
SMART Table’s memory, and the
SMART Table Activities menu
reappears.

5. Disconnect the USB bracelet.

The menu changes from Teacher mode to Student mode.

Replacing the projector bulb

The average life of a projector lamp is 2000 hours. When the projector lamp has been
used for 2000 hours or more, the following message appears on your SMART Table’s
surface:

It is time to replace the lamp. Use the procedure in the

User’s Guide to replace the lamp as soon as possible.

For more information about replacing the lamp or adjusting the table’s surface image,
see Replacing the Lamp on your SMART Table ST230i (smarttech.com/kb/141683)

.

Chapter 4

Remote

control

Using the remote control

Your SMART Table includes a remote control for the projector. SMART Technologies
configures the projector for your SMART Table. Therefore, you only need to use the
remote control in the following situations:

• Setting the projector for high altitude use

• Resetting the projector lamp time after replacing the projector lamp

• Starting the projector after a power failure (see Troubleshooting tips on page 17)

CAUTION

SMART Technologies recommends that you only use the remote control to
complete the procedures documented in this chapter. Using the remote control for
other purposes may change the projector’s settings, which were specifically
configured for the SMART Table.

NOTE

The projector’s receiver is located at the bottom of the projector. If you need to
use the remote control to make changes on the projector’s menu, open the door
and point the remote towards the bottom of the projector.

Locating the remote control

The remote control is located inside of the cabinet behind the metal bar. Return it to
the same location when you’re finished using it.

14 | CHAPTER 4 – USING THE REMOTE CONTROL

Setting the projector for high altitude use

If your school is 5,000' to 10,000' (1,500 m to 3,000 m) above sea level, set the
projector for high altitude use. This increases the cooling efficiency of the projector’s
fans.

NOTE

Do not operate your SMART Table’s projector in environments that are higher
than 10,000' (3,000 m) above sea level.

To set the projector for

high altitude use

1. Press MENU on the remote control.

The projector’s setup menu appears.

2. Press until you select Option Settings 2, and then press ENTER.

3. Press until you select High Altitude, and then press ENTER.

4. Press or to change the high altitude use setting from Off to On, and then
press ENTER.

5. Press MENU to close the projector’s setup menu.

Replacing the remote control battery

Replace the battery in the remote control when it has drained and the remote control
no longer works.

The remote control uses a CR2025 battery, which you can purchase from a retail store
or supplier.

WARNING

Only install a CR2025 battery in the remote control. Installing any other type of
battery can result in an explosion and risk of fire and personal injury.

NOTES

Dispose of the old battery following local rules and regulations.

15 | CHAPTER 4 – USING THE REMOTE CONTROL

1

2b

2a

To replace the remote

control battery

1. Place your fingernail on the groove of the battery holder
on the back of the remote control (1).

2. While holding down the release on the side (2a),
pull out the holder (2b).

3. Remove the old battery from the battery holder.

4. Place the new battery in the battery holder.

WARNING

Ensure the + side of the battery is facing up (so
that you can see it). Do not install the battery
upside down.

5. Place the battery holder back in the remote control, and
then push it in until it clicks into place.

16 | CHAPTER 4 – USING THE REMOTE CONTROL

Appendix A

Troubleshooting

If you set up your SMART Table following the procedures in the SMART Table 230i
textless installation instructions (smarttech.com/kb/141081)
any problems. However, if problems occur, follow the procedures in this chapter to
resolve them. You can also visit smarttech.com/support
and troubleshooting articles and more.

Troubleshooting tips

IMPORTANT

Turn off your SMART Table before checking or disconnecting cables inside the
cabinet.

The following table presents solutions if the table isn’t operating properly:

touch should work without

to view and download how-to

Problem Solution

No indication that the table
is receiving power

The Reset button’s blue
indicator isn’t illuminated

Use remote control to turn on the table. See Using the
remote control on page 13.

Check the power system.

1. Check that external power cable is plugged in.

2. Check that the UPS is on and the On Line indicator
is illuminated green.

3. Check that the UPS internal battery is fully
connected. Refer to the SMART Table ST230i
Installation Instructions (smarttech.com/KB/

141081).

4. Check that the table’s projector is connected to the
UPS Surge output.

Check that the computer’s power cable is securely
plugged in.

18 | APPENDIX A – TROUBLESHOOTING

Problem Solution

No image on the SMART
Table screen

The Windows Advanced
Options menu appears on
the table’s screen

Unable to initialize
camera error appears

The Projector didn’t start properly due to a power
interruption or reset.

Use the projector’s remote control to turn on the
projector.

The table’s software didn’t start properly due to a
sudden power loss or reset.

IMPORTANT

Verify that the table’s UPS is installed correctly.

To restart the table’s software

1. Connect a keyboard to the table.

2. Restart the table.

3. Select Start Windows Normally.

The SMART Table camera’s USB cable isn’t connected
properly.

To check camera cable connections

1. Turn off the SMART Table.

2. Remove the table’s door to access the computer
and projector.

3. Verify that the camera’s USB cable is properly
connected to the computer.

NOTE

Refer to the instructions that came with your
table for more information. You can also visit

smarttech.com/support

to view and download

how-to and troubleshooting articles.

4. Verify that the USB cable is properly connected to
the camera by disconnecting and connecting the
cable.

19 | APPENDIX A – TROUBLESHOOTING

Setting up your SMART Table for troubleshooting

The troubleshooting procedures in the following sections require you to close SMART
Table Activities, and then connect a keyboard and mouse.

You can connect any keyboard and mouse that have USB connectors to your SMART
Table using the two USB receptacles on the side of the unit.

To set up your SMART

Table for troubleshooting

1. Turn on your SMART Table.

The SMART Table Activities menu appears.

2. Connect the USB bracelet to your SMART Table.

The menu changes from Student mode to Teacher mode.

3. Press .

The SMART Table Activities software closes.

4. Disconnect the USB bracelet, and then connect a keyboard and mouse to the
USB connectors on the side of your SMART Table.

IMPORTANT

Do not place the keyboard or mouse on the
touch surface. The camera may interpret the
mouse and keyboard as touches if they are
placed on the touch surface.

20 | APPENDIX A – TROUBLESHOOTING

Diagnosing basic problems with touch

The following table presents basic touch-related problems and solutions:

Problem Solution

Touch isn’t working, and the
Windows desktop is visible.

Touch isn’t working, and a
message appears informing you
that the camera failed to initialize.

Touch isn’t working properly, and
one or more white spots appear in
the two upper quadrants of the
SMART Touch Service screen.

SMART Table software isn’t installed, or the
software isn’t running. Click the SMART Table
icon on the desktop to start the software.

If the icon isn’t visible, install SMART Table
software from your USB bracelet, or go to

smarttech.com/downloads

on-screen instructions.

The camera may have disconnected from the
computer during shipping.

Open the SMART Table cabinet and reconnect
the cable from the camera to the computer. If
touch doesn’t work, or the camera doesn’t
initialize, launch SMART touch service from
your desktop, or see Fixing Touch Issues with
Your SMART Table (smarttech.com/kb/

135486).

Infrared radiation may be interfering with the
camera’s ability to sense touch.

Turn off or remove any pot lights or other
incandescent lighting in the room.

Close any open blinds or curtains to prevent
direct sunlight from shining on your SMART
Table.

, and then follow the

To access the SMART Touch Service screen

1. Set up your table for troubleshooting. See
page 19.

2. Select SMART Touch Service on the
Windows task bar.

21 | APPENDIX A – TROUBLESHOOTING

Problem Solution

Touch isn’t working or doesn’t line
up with your contact point.

Touch isn’t working, and the
SMART Tables Activities menu
appears.

The orientation may be incorrect. When
orienting the surface, press and hold each
target until the red cross moves to the next
target or touch the surface lightly. Touching the
surface hard may register as multiple touches.

IMPORTANT

Ensure the cabinet doors are closed when
orienting or using the table.

Camera drivers didn’t load in the correct
sequence.

To restart the drivers in sequence

1. Set up your table for troubleshooting as
shown on page 19.

2. Click SMART Touch Service, and then
select Options > Settings.

The SMART Touch Options dialog box
appears.

3. Press Restore Defaults, and then check to
see if touch is working correctly.

To remodel the

background

4. Restart the SMART Table to load the
drivers in sequence.

You’ve followed the solutions in
this table but touch still isn’t
working.

Remodel the background.

Remodeling the background

When you turn on your SMART Table, the camera models the touch surface’s
background allowing the camera to detect touch. Problems with background modeling
can cause the camera to detect extra touches, causing your SMART Table to respond
erratically. Remodel the background in these situations to remove the detection of
extra touches.

1. Set up your table for troubleshooting as shown on page 19.

2. Click the SMART Touch Service task bar button.

The SMART Touch Service screen appears.

22 | APPENDIX A – TROUBLESHOOTING

3. Ensure the keyboard, the mouse and your fingers aren’t on the touch surface, and
then select Calibration > Model Background.

Your SMART Table’s software models the background. When you move your
fingers across the touch surface, a set of red markers appears in the bottom-left
quadrant of the SMART Touch Service window.

To restart SMART

Table Activities

4. If touch is working correctly, restart the SMART Table applications.

OR

If touch isn’t working correctly, contact SMART Technical Support.

Restarting SMART Table Activities

After resolving problems with touch, restart SMART Table Activities.

1. Minimize, but don’t close, the SMART Touch Service window.

2. Double-press the SMART Table Activities shortcut icon.

SMART Table Activities start.

Appendix B

Hardware environmental compliance

SMART Technologies supports global efforts to ensure that electronic equipment is
manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste electrical and electronic equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and
electronic equipment sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMART
Technologies products, we strongly encourage you to properly recycle the electronic
product when it has reached end of its life. If you require further information, please
contact your reseller or SMART Technologies for information on which recycling
agency to contact.

Restriction of certain hazardous substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain
Hazardous Substances (RoHS) Directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in
various geographical areas, and that reference the European Union’s RoHS directive.

Batteries

Batteries are regulated in many countries. Check with your reseller to find out how to
recycle used batteries.

24 | APPENDIX B – HARDWARE ENVIRONMENTAL COMPLIANCE

Packaging

Many countries have regulations restricting the use of certain heavy metals in product
packaging. The packaging used by SMART Technologies to ship products complies
with applicable packaging laws.

Covered electronics devices

Many U.S. states classify monitors as Covered Electronic Devices and regulate their
disposal. Applicable SMART Technologies products meet the requirements of the
Covered Electronic Devices regulations.

China’s electronic information products regulations

China regulates products that are classified as EIP (Electronic Information Products).
SMART Technologies products fall under this classification and meet the requirements
for China’s EIP regulations.

U.S. Consumer Product Safety

Improvement Act

The United States has enacted the Consumer Product Safety Improvement Act which
limits the lead (Pb) content in products. SMART Technologies is committed to
complying with this initiative.

Appendix C

Customer support

Online information and support

Visit www.smarttech.com/support to view and download user’s guides, how-to and
troubleshooting articles, software and more.

Training

Visit www.smarttech.com/trainingcenter for training materials and information about
our training services.

Technical support

If you experience difficulty with your SMART product, please contact your local
reseller before contacting SMART Technical Support. Your local reseller can resolve
most issues without delay.

NOTE

To locate your local reseller, visit www.smarttech.com/where

All SMART products include online, telephone, fax and e-mail support:

Online www.smarttech.com/contactsupport

Telephone [phone] or

Toll Free 1.866.518.6791 (U.S./Canada)
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)

Fax [phone]

E-mail [e-mail]

.

Shipping and repair status

Contact SMART’s Return of Merchandise Authorization (RMA) group, Option 5,
+1.866.518.6791, for shipping damage, missing part and repair status issues.

26 | APPENDIX C – CUSTOMER SUPPORT

General inquiries

Address SMART Technologies

3636 Research Road NW
Calgary, AB T2L 1Y1
CANADA

Switchboard +1.403.245.0333 or

Toll Free 1.888.42.SMART (U.S./Canada)

Fax [phone]

E-mail [e-mail]

Warranty

Product warranty is governed by the terms and conditions of SMART’s “Limited
Equipment Warranty” that shipped with the SMART product at the time of purchase.

Registration

To help us serve you, register online at www.smarttech.com/registration.

Contact SMART Technologies

Toll Free 1.866.518.6791 (U.S./Canada)
or +1.403.228.5940