Smartbox GridPad 8, GridPad 10 User Manual

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Grid Pad 8 and 10 Manual (Version 1.0) English (UK)

thinksmartbox.com

Welcome to Grid Pad, your complete

communication and access solution

Contents

1. Introducing Grid Pad

1.1 What is included with your Grid Pad

1.2 Grid Pad setup

1.3 Features

2. Quick start guide

2.1 Turning on your Grid Pad

2.2 Creating your user account

2.3 Choosing your grid sets

2.4 Introducing Grid Explorer

2.5 Conﬁguring your access method

3. Using your Grid Pad

3.1 Your Grid Pad desktop

3.2 Power

3.3 Charging your Grid Pad

3.4 Mounting your Grid Pad

3.5 Attaching the shoulder strap and handle

3.6 Using headphones and audio feedback

3.7 Internet and network settings

3.8 Bluetooth

8 9 10

16 17 18 19 20

24 26 27 28 31 32 33 34

4. Access

4.1 Switch access

4.2 Pointer access

4.3 Touch access

4.4 Keyguards

4.5 Keyboard and mouse

4.6 Voice access

38 41 42 43 45 46

5. Environment Control

5.1 Introduction to Environment Control

5.2 Servus Environment Control grid sets

5.3 Infrared controls

5.4 Setting up a radio frequency device

50 51 52 56

6. Grid 3

6.1 Introducing Grid 3

6.2 Adding grid sets

6.3 Useful commands to control your Grid Pad from Grid 3

6.4 Grid 3 Accounts

7. Looking after your Grid Pad

7.1 Software updates

7.2 Getting the most out of your battery

7.3 Cleaning and storing your Grid Pad

8. Appendices

8.1 Smartbox support

8.2 Grid Pad speciﬁcation

8.3 Device speciﬁcation

8.4 Symbol explanation

8.5 Safety notices

8.6 Compliance

8.7 Battery warnings

62 63 66 67

70 72 74

78 80 82 83 84 91 93

In this section

1.1 What is included with your Grid Pad

1.2 Grid Pad setup

1.3 Features

Introducing Grid Pad

What is included with your Grid

1.1

Pad

Grid Pad communication aid (8 or 10) Manual Mounting plate and screwdriver Shoulder strap Handle Power lead Grid 3 training pack Cleaning cloth

Included Software

Grid 3

Grid Pad 8 Grid Pad 10

1.2Grid Pad setup

Your Grid Pad can be supplied in two different setups.

1. Communication only

Grid Pad can be locked as a dedicated Speech Generating Device. This is sometimes known as kiosk mode. In this setup, your Grid Pad will open directly into Grid 3 and can be used for communication only. Additional features, such as accessible apps and Windows desktop, are switched off.

2. Unlocked

When unlocked the Grid Pad gives you full access to the accessible apps, as well as Windows desktop and applications.

Changing your set up

If you would like to change the way your Grid Pad has been set up, please contact your Grid Pad supplier.

1.3 Features

Grid Pad 8

Headphone port

Front camera

Touch screen

Power

Volume up

and down

Micro SD card slot

Charging port

2 x switch ports

USB 2.0

Rear camera

Infrared receiver

Infrared transmitter

Speakers

Radio frequency

transmitter

Audio feedback port

USB 2.0

Grid Pad 10

Front camera

Volume up

and down

Touch screen

Power

Infrared receiver

Audio feedback port

USB 2.0

Headphone port

Rear camera

Infrared transmitters

Speakers

Radio frequency

transmitter

SD card slot

Charging port

2 x switch ports

USB 2.0

In this section

2.1 Turning on your Grid Pad

2.2 Creating your user account

2.3 Choosing your grid sets

2.4 Introducing Grid Explorer

2.5 Conﬁguring your access method

Quick start guide

2.1 Turning on your Grid Pad

Before switching on your Grid Pad for the ﬁrst time, it is best to plug in the power lead and charge the battery fully. Press the power button to turn the device on.

Grid Pad 8 Grid Pad 10

The device will boot into Windows, and Grid 3 will automatically start.

2.2Creating your user account

Once Grid 3 has loaded, tap Get Started to create your account and follow the instructions on screen.

Grid 3 comes with a selection of voices for you to choose from. You can adjust the speed and pitch of each voice to suit your needs.

Your Smartbox Account

On the next screen you can create a free Smartbox Account. This enables you to use features such as remote editing and syncing between devices.

Tip: If you already have a Smartbox Account you can log in and sync grid sets to your device.

2.3 Choosing your grid sets

A grid set is like an app within Grid 3. Some grid sets may contain a complete symbol vocabulary for communication. Others may be designed for literate users to communicate as efﬁciently as possible.

Grid sets are organized into categories. Choose Symbol communication for grid sets like Super Core, which are ideal for early AAC users and emerging literacy. Choose Text communication for grid sets with powerful features for literate users.

Grid sets from each category that you select will appear in your Grid Explorer, ready for you to explore.

Tip: With your permission Grid 3 can learn the words you use most often to improve your prediction suggestions. You can change this in your Privacy settings at any time.

2.4Introducing Grid Explorer

Grid Explorer is your Grid 3 home screen. From here you can browse and arrange your grid sets, add new grid sets and access your settings.

Select a grid set to open it.

To return to Grid Explorer, select the menu and select Grid Explorer.

Some grid sets, like Text Talker, may have the option for you to return to Grid Explorer built in.

Conﬁguring your access

2.5

method

You will need to choose the way you want to access your Grid Pad. There are multiple access methods available to you. See the relevant sections of this manual for more information on setting up your chosen access method.

• Touch access

• Switch access

• Pointer access

• Voice access

You will need the suitable hardware to conﬁgure your chosen access method.

Tip: Remember you can use multiple access methods together. Both Grid 3 and your Grid Pad are designed to be ﬂexible.

In this section

3.1 Your Grid Pad desktop

3.2 Power

3.3 Charging your Grid Pad

3.4 Mounting your Grid Pad

3.5 Attaching the shoulder strap and handle

3.6 Using headphones and audio feedback

3.7 Internet and network settings

3.8 Bluetooth

Using your Grid Pad

3.1 Your Grid Pad desktop

Grid Explorer

User icon

Close Grid 3

Maximize Grid 3

Minimize Grid 3

Grid setsFolder Next page

Windows desktop

Recycle bin

Desktop

Start menu

Taskbar

Wi-ﬁ and internet

Windows audio settings

Notiﬁcations

3.2 Power

The power button is located on the top right of your Grid Pad. Press the button to switch it on. Your device will boot or wake from sleep.

Pressing the power button when the device is on will place it into Sleep mode.

Shutting down your Grid Pad

When not in use, it is good practice to shut down your Grid Pad completely. This will give any automatic updates a chance to be applied.

Open the Start menu and select the power icon. From here you can select Sleep, Shut down and Restart. Selecting Shut down will power the device down completely.

It is also possible to turn off your device from within Grid 3, by using the Turn off computer command. This command can be added to any grid set. (See the section 6.3 of this manual for more information).

We recommend that your device is shut down before it is stored for transit.

Force shut down

If you press down on the the power button for ten seconds, your Grid Pad will shut down. Please note this is only recommended when the Grid Pad is non responsive. Any unsaved work will be lost.

3.3Charging your Grid Pad

To charge your Grid Pad, plug the power lead into the charging port on the left side of the device.

The Grid Pad 8 will take up to 4 hours to charge. The Grid Pad 10 will take up to 5 hours to charge. Note that if you are using your device while charging it may take longer to fully charge. See section 7.2 for more information on looking after your battery.

Grid Pad 8

Grid Pad 10

3.4 Mounting your Grid Pad

Using a desk, ﬂoor, or wheelchair mount

Your Grid Pad is supplied with a dual mounting plate that will attach to either a Deassy or ReHadapt mount.

Attaching the mounting plate

To attach the mounting plate, lay your Grid Pad with the screen facing down on a ﬂat surface. To prevent damage to the screen, place the device on something soft like a towel, cloth or newspaper.

You will need the supplied screwdriver, mounting plate and the four screws.

Use the supplied screwdriver to remove the four screws located on the back of the your Grid Pad as shown below

Place the mounting plate so the legs face down and line up with the four screw holes.

Use the four long screws to attach the mounting plate ﬁrmly to the Grid Pad.

Once ﬁxed ﬁrmly in place, you can safely mount your Grid Pad to your stand or wheelchair.

Mounting your Grid Pad on a desk or ﬂoor stand

With the correct mounting plate attached, you can ﬁt the Grid Pad to your wheelchair mount, ﬂoor stand or desk stand. As you attach the device to the stand, be sure to hold the Grid Pad securely until the head of the stand is ﬁrmly docked with the mounting plate.

Grid Pad 8 Grid Pad 10

For further instructions on positioning see the documentation provided with your stand.

Attaching the shoulder strap

3.5

and handle

Your Grid Pad is supplied with a shoulder strap and a handle. These clip to the rings on the back of the device and can be easily attached and removed as you need. The strap can be adjusted to a suitable length.

Handle - 25cm

Strap - min length 75cm - max length 133cm

Using headphones and audio

3.6

feedback

To use headphones with your Grid Pad without disrupting your speaking voice, connect your headphones to the Audio feedback port.

Head to Settings – Speech and tap Conﬁgure under Audio feedback. Then select Grid Pad Headphones from the drop-down menu under Speakers.

Sending media audio through headphones

To listen to media such as music and videos privately, attach your headphones to the Headphone port on the side of your Grid Pad. Next you will need to select the Speaker icon in your Windows taskbar and select Speakers (Headphones).

Tip: You can also use Bluetooth headphones or headsets with your Grid Pad. Once connected, these will be listed when you tap Conﬁgure under the Speakers heading.

3.7Internet and network settings

Wi-Fi

Your Grid Pad connects to the internet using Wi-Fi. This is accessible from your Windows taskbar. Tap the Wi-Fi icon to bring up the list of nearby wireless networks. Select your network and enter the network password if applicable. You can also choose whether you want your device to remember this connection.

Tip: Windows has numerous privacy settings surrounding your internet connection. Be aware of what is visible to other network users, particularly if you are using a public connection.

Network settings

To view further Network settings, open the settings icon from the Start menu and go to Settings – Network & Internet. Here you can view the status of your internet connection, conﬁgure how the Wi-Fi connects to public and open networks, set up a VPN connection and more.

3.8 Bluetooth

You can connect many types of Bluetooth device to your Grid Pad – from headphones and headsets to smart phones, printers, and access methods.

Bluetooth is switched off by default. Open the settings icon from the Start menu and go to Settings – Devices to turn on Windows Bluetooth features. Move the tab to On and your Grid Pad will start scanning for nearby Bluetooth devices.

You may need to type in a pairing code, depending on the Bluetooth device you are trying to pair. Refer to the device’s instructions for more information on how to pair.

Tip: Be aware that even when not in use, having Bluetooth switched on can have an impact on the battery life of your Grid Pad.

In this section

4.1 Switch access

4.2 Pointer access

4.3 Touch access

4.4 Keyguards

4.5 Keyboard and mouse

4.6 Voice activation and access

Access

4.1 Switch access

Your Grid Pad has two 3.5mm ports that you can use to connect a variety of switches to your Grid Pad. There are different options available to customize how you navigate Grid 3, using one or two switches.

Connection

To connect a switch to your Grid Pad, plug the 3.5mm jack into one of the switch ports on your Grid Pad.

Once connected, open Grid 3 and go to Settings – Access – Switches. Select Connection under Conﬁguration to display the list of potential switches. When you activate your switch it will highlight in green.

Tip: You can connect additional switch adapters via USB if you need more switches.

Radio switches

Your Grid Pad has a built-in radio switch receiver. For more information see the documentation provided with your radio switches.

Switch options

Activation

When your switches are connected to your Grid Pad, you can decide how they act within Grid 3. You can choose between switch scanning, switch elimination and switch joystick.

Open Settings – Access – Switches and select the method you would like to use from the drop-down menu. Tap Activation to conﬁgure your chosen method.

Switch scanning

Switch scanning highlights groups of cells in turn to locate the cell that you want. This method highlights and scans through the cells in your grid in a linear fashion.

You can choose whether to start with rows or columns. Activate your switch to select the row or column you want, and then scan through that row or column until you reach the desired cell. Activating your switch again will then select that cell.

You can adjust the direction of scanning, the speed, and the way

you want to activate cells. You can also conﬁgure highlighting options and how scanning will work with multiple switches.

Switch elimination

Switch elimination splits your grid into groups of cells, using two or four switches. This method focuses in on a group of cells every time you activate a switch, until you reach the cell you want. You can decide the elimination method, number of switches, highlighting colours and more. There are further options that enable additional switches to stop the elimination or go back a level.

Switch joystick

Switch joystick enables you to use a joystick game controller (connected via USB or Bluetooth) or a set of switches to select the cells in your grid. Navigate around a grid set freely and activate an additional switch to select the cells you desire. You can personalize highlighting, movement, and activation options.

Switch commands

Switch commands enable you to trigger speciﬁc Grid 3 actions with your switches. Tap the Commands button and select one of your switches from the Add switch window. Then assign a command for your switch to trigger when activated. This could be putting the device to sleep, saying a particular phrase, or triggering an Environment Control option.

4.2Pointer access

Grid 3 supports many pointing devices. These access methods let you guide the mouse cursor and interact with your Grid Pad.

Follow the instructions provided with your pointing device to connect it to your Grid Pad. You may need to install additional drivers and software for the device to work correctly.

Many pointing devices require additional mountings to attach to your Grid Pad. It is best to check what these options are before purchase to make sure they will position correctly with your Grid Pad.

Pointer settings are found in Grid 3 under Settings – Access – Pointer. You can choose how the cursor will activate cells, either with a click, hold, dwell, or using an additional switch.

You can also choose how you access your device using Computer Control, with options such as Zoom to move and Click.

4.3 Touch access

The screen of your Grid Pad is fully touch accessible. You can access the touch screen settings in Grid 3 under Settings – Access – Touch. Here you select your highlighting preferences and can choose how you want to activate cells in Grid 3.

Activate last item touched means that the last place you touch the screen is the part that will be selected.

Activate ﬁrst item touched takes the ﬁrst location touch and activates once the screen is released.

Touch and hold to activate gives you an adjustable length of time to press and hold your selection before it activates.

Using your touch screen as a switch

Your entire touch screen can act as a switch using Grid 3. To set this up go to Settings – Access – Switches and select the Connection under the Conﬁguration heading. Use the drop-down menu to select Touch screen.

You can conﬁgure your touch screen presses in the same manner as Switch access.

4.4Keyguards

Your Grid Pad has a magnetic bezel that allows you to easily mount a keyguard. Keyguards enable you to make more accurate selections on the touch screen and prevents mistakes. Keyguards are usually custom made for your chosen grid sets.

Attaching a keyguard

Place the keyguard over the Grid Pad’s screen with the magnets facing towards the device. Allow the magnets to connect and the keyguard to ﬁt the screen neatly.

Removing a keyguard

Keyguards are designed to be easily removed from your Grid Pad. Grip the keyguard ﬁrmly and pull it away from the device.

Hiding the Grid menu

The top menu of Grid 3 can be hidden to provide a full screen experience. Keyguards are usually designed to be used with the menu hidden.

To hide the menu in Grid 3 go to Settings - Computer. Under the startup heading tap the drop down box to:

- Show menu bar

- Hide menu bar (press F12 or touch screen corners to show)

- Hide menu bar (press F12 to show)

You will need to attach a keyboard to use the F12 key. The keyguard will prevent access to the corners of the screen while it is attached.

4.5Keyboard and mouse

You can connect a keyboard and mouse to your Grid Pad using the USB ports or via Bluetooth. To use a wired device, simply plug it in to one of the USB ports found on the side of your Grid Pad. USB keyboards and mice will automatically be detected in Windows.

To connect a Bluetooth keyboard or mouse, make sure that Bluetooth is switched on and follow the pairing instructions provided with your keyboard or mouse.

4.6 Voice activation and access

You can use your voice to access Grid 3. This requires an additional microphone or headset to be connected to your Grid Pad. We recommend using a USB or Bluetooth microphone or headset.

Once conﬁgured, voice commands are activated by speaking the wake-up phrase “Hey Grid 3...” followed by the text on the cell you desire.

Conﬁguring voice access

The settings to conﬁgure voice access are found in Settings – Access – Voice. From this screen you can select the microphone

you wish to use by tapping the Audio input under Microphone. Once you have selected your microphone we recommend that you use the Conﬁgure tool, followed by Improve accuracy to read out several test sentences.

You can set the “Hey Grid 3…” wake-up phrase to anything you like, and adjust the length of time you need to issue your commands once the wake-up phrase has been activated.

You can also choose to have a sound after the wake-up phrase has been activated, and once your selection has been made.

In this section

5.1 Introduction to Environment Control

5.2 Servus Environment Control grid sets

5.3 Infrared controls

5.4 Setting up a radio frequency device

Environment Control

Introduction to Environment

5.1

Control

Your Grid Pad can control a range of devices to give you more independence. With infrared technology your Grid Pad can learn to control your TV, set-top boxes, or other devices around your home. Your Grid Pad also includes a radio frequency transmitter that can be used to control lights, doors, windows and more.

Environment Control settings are found in Grid 3 under Settings – Environment control.

Your Grid Pad has two built-in transmitters. A GEWA infrared transmitter and a radio frequency transmitter can be found on the rear of the device.

Servus Environment Control grid

5.2

sets

Grid 3 comes with two ready-made grid sets for Environment Control: Servus Environment Control and Simple Servus Environment Control.

Simple Servus environment

Servus environment control

Tip: More Environment Control resources are available through Online Grids. Try using voice activated devices such as Amazon Alexa to control your home.

5.3

Infrared controls

Setting up an infrared remote

The Servus Environment Control grid sets are ready for variety of devices and appliances. You will need to teach your Grid Pad the correct infrared codes.

Using Infrared remote ﬁles

We keep a list of different IR remote codes for many home entertainment devices. Before you start setting up your devices, check the list to see if we have the relevant codes preprogrammed to save you time. These ﬁles are stored as .remote ﬁles. To ﬁnd our current list of remote ﬁles visit:

thinksmartbox.com/ir-remotes

Installing a remote ﬁle

To install a .remote ﬁle, download the ﬁle you need from our website, close down Grid 3 and open your File Explorer.

Navigate to: Users\Public\Documents\Smartbox\Grid 3\

Environment Control Accessories

Copy the .remote ﬁle into this folder and open Grid 3.

Go to Settings – Environment control in Grid 3 and you will now see the new device listed.

Setting up an infrared remote manually

To set up a remote manually, open Grid 3 and go to Settings – Environment control. Under Accessories select Add.

You will see a list of accessories. Select the type you would like to conﬁgure, and you will be taken to the learning screen.

Here you can name your device (useful if you will be using more than one of the same type), change the icon and most importantly, learn the IR signals.

Select the Action button you wish to train, for example Power, then tap the Learn button on the right side of the window.

The Learn infrared window will appear and you will be asked to follow the instructions on the screen.

Remember to point your remote directly at the front of your Grid Pad. You will see the red receiver LED in the top left. When the IR code is received, this LED will blink once.

Once complete, the Action button will turn green. You can test it by pressing Transmit now. Follow these steps for each corresponding Action button that appears on your remote, then click OK to save and go back to the Environment control window.

Controlling multiple accessories

If you are controlling more than one of the same type of accessory, you can use auto content cells in your Environment Control grid sets. If you have a TV in the bedroom and in the living room for example, you can create two Television auto content cells to choose which TV you are sending commands to.

Unique infrared commands

If you have an accessory or toy with only a few functions, you can use the Infrared command to create a cell of a speciﬁc action. When you add the Infrared command you will be taken to the Learn Infrared window. Follow the instructions on the screen and click OK to add the command to a cell.

Setting up a radio frequency

5.4

device

To use an EasyWave or Z-Wave radio frequency device, you must ﬁrst pair it with your Grid Pad, then conﬁgure how it behaves. In the following example we are using an EasyWave socket, however the same instructions apply for Z-Wave devices.

Pairing an EasyWave socket

Go to Settings – Environment control and select Transmitters. Highlight EasyWave and tap Conﬁgure.

You will need to assign a button to the socket. Select one of the buttons from the menu and click Rename. This will be helpful if you are going to be using more than one socket. Give the button a recognizable name and tap enter.

Plug your EasyWave socket into a power outlet and press the button once to enter training mode. The LED will ﬂash in a steady pattern.

In Grid 3 highlight your newly named button and select Transmit A. On your EasyWave socket, press the button three times. This will return the device to operating mode. You can now tap

Transmit A to toggle the switch on and Transmit B to switch it off.

Adding the paired socket to an accessory

Once your socket has been paired, you can assign it to an accessory and use it in the Servus Environment Control grid sets. In Settings – Environment control, tap Add under the Accessories heading.

From the Add accessory window select Socket and select Next. You can now give the accessory a name.

This is useful if you are using more than one accessory of the same type at the same time. In this example, the socket is controlling a desk fan.

Under actions, select On and choose the name of your button from the drop-down menu (Desk fan A). Next select the Off action and assign this to the name of your button, followed by the letter B. Select OK to save your settings and return to the Environment control window.

Your socket will now be listed under accessories and will be ready to use in your Servus Environment Control grid set. To test it, you can use the Fan grid to toggle the socket on and off.

In this section

6.1 Introducing Grid 3

6.2 Adding grid sets

6.3 Useful commands to control your Grid Pad from Grid 3

6.4 Grid 3 accounts

Grid 3

6.1 Introducing Grid 3

Grid 3 is installed and ready to use on your Grid Pad. This complete AAC software package is designed to help you communicate and connect with the world around you. Everything in Grid 3 can be tailored to suit you and how you want to access your Grid Pad.

Launching Grid 3 on start-up

Grid 3 is set to open automatically when you start your Grid Pad. You can turn this setting off by opening Grid 3, navigating to Settings – Computer and switching off the Launch Grid 3 with Windows toggle.

You can also choose a grid set to open automatically when Grid 3 launches. Your grid sets are listed in the Startup drop-down box in Settings - User.

6.2Adding grid sets

To add a grid set to your Grid Explorer (the home screen of Grid 3), tap the menu and select Add grid set.

Explore the different categories to choose your grid sets. Each grid set has a description to help you ﬁnd the right one for your needs. Some categories contain groups of related grid sets within a folder. Once you have selected your grid set, you will see the full description, as well as any alternative versions with different symbol sets or access options.

New grid sets

To create a grid set from scratch select New from the Add grid set window. From here you can use Grid 3’s editing tools to create your own communication tools and more.

Online Grids

Online Grids lets you share grid sets with others and download grid sets to your Grid Pad. Select Online Grids from the Add Grid set window and search or browse shared grids from Smartbox

and other users.

Editing grid sets

Grid 3 comes with a complete set of tools designed to make editing and creating grids simple. Opening edit mode will enable you to make changes to the grid set you are currently using. You can add and remove cells, rows, columns, commands and more.

You can get to edit mode by tapping Menu - Edit, or by pressing F11 on a connected keyboard.

For more information on editing grid sets, see the Grid 3 training materials supplied with your Grid Pad.

Useful commands to control

6.3

your Grid Pad from Grid 3

These commands can be added to cells in your grid sets to control various functions of your Grid Pad directly from Grid 3.

Turn off computer

Sleep screen

Battery

Battery percentage

Grid Explorer

Brightness

Rest cell

Shuts down the Grid Pad including all open programs

Switches off your Grid Pad’s screen. Unlike the Standby computer command, you can use your access method to switch the screen back on

Displays a cell with the remaining battery life as an icon

Displays a cell with the remaining battery life as a percentage

Take you back to Grid Explorer to choose another grid set

Cycle through several brightness levels

Deactivate every cell in your grid set, except the Rest cell. This can be used to give you a break when using head pointer access and prevents unwanted activations

6.4Grid 3 Accounts

On the Settings - Accounts screen you can manage which accounts are connected to Grid 3. You can connect your Email, Smartbox account, Dropbox and any Remote editors who have access to your grid sets.

Grid 3 can connect directly to Outlook, Hotmail, Gmail and Yahoo accounts with your username and password. You can also use POP3/SMTP to connect to other email providers.

Smartbox Account

Your Smartbox account gives you access to Remote Editing, backs up your grid sets in Dropbox, and enables you to share your grid sets via Online Grids. Simply sign in with your email and password or create a new account from within Grid 3.

Dropbox

Connecting Grid 3 to Dropbox enables you to backup your grid sets and sync between devices. Connecting to Dropbox lets remote editors connect to Grid 3 to modify your grid sets from other devices.

Remote editors

From the accounts window you can also list other Smartbox accounts that can remotely edit the grid sets for your device.

In this section

7.1 Software updates

7.2 Getting the most out of your battery

7.3 Cleaning and storing your Grid Pad

Looking after your Grid

Pad

7.1 Software updates

Grid 3 updates

Grid 3 is regularly updated with new features and support for new access methods. If an internet connection is available, Grid 3 will automatically scan for any updates. If an update is available a notiﬁcation will appear in the top right corner of Grid 3.

Tap the notiﬁcation icon to open Smartbox update and install the latest version of Grid 3.

To turn off automatic updates, navigate to Settings – Computer and turn off the Check for updates toggle.

Tip: You can opt in for early access to updates in Grid 3 under Settings – Computer. An early access release could have new

features for you to try, but be aware that these are subject to change and may be untested with your device.

Smartbox update

You can also update Grid 3 and other Smartbox software using Smartbox Update. Open the program from your Start menu and click Next to begin an automated internet update for all Smartbox software installed on your device. Your Grid Pad will need to be connected to the internet to check for any updates. You will also need to close all Smartbox software before running Smartbox Update.

Windows updates

Windows update settings are found under Settings – Update

& security from your Start menu. On this screen you will see the status of any pending updates. You can choose to switch off automatic updates. Note that this does not stop Microsoft delivering security updates.

Microsoft will roll out larger Windows updates roughly once a year. At Smartbox we will test these internally before we advise when the update is ready for Grid Pad.

Getting the most out of your

7.2

battery

Estimated battery life

We stress test our batteries in a range of situations, from conservative to intensive usage. For more information on how we test our batteries visit:

thinksmartbox.com/battery-life

Viewing your remaining battery life

To view your remaining battery life from within Grid 3 you can add the Battery command to a cell in your grid set. In Windows you will need to tap the battery icon in the taskbar at the bottom of your screen to see how much battery life you have remaining.

Making the most of your battery

There are a number of features to help you keep talking even longer.

Sleep screen

You may wish to take some time away from your device, or turn off the screen to watch TV for example. Sleep screen enables you to turn the Grid Pad screen off when you choose, and wake it up again using your chosen access method.

Once activated, the Sleep screen command will power down the screen, without shutting the device down entirely. To reactivate the screen, you will need to activate your access method again.

You can customize your Sleep screen settings by going to Settings – Computer. Here you can turn on automatic dimming, the length of time before the screen automatically turns off and the dwell time to wake with eye gaze.

Brightness commands

Use the Set brightness commands in Grid 3 to increase or decrease the brightness of the screen. If you are looking to conserve battery, having the brightness set to low can help. Smartbox recommends the brightness of the screen be set to 70%.

Cleaning and storing your Grid

7.3

Pad

Cleaning your device

The front glass of your Grid Pad can be cleaned using a microﬁbre cloth. Your Grid Pad should be cleaned regularly with an antibacterial wipe. You can also use alcohol-based wipes to clean both the screen and the outer case of the Grid Pad.

Do not spray cleaning ﬂuid, gel, or polish directly onto your Grid Pad, or immerse the device in water.

Storing your Grid Pad

When not in use, your Grid Pad should be stored safely. Do not rest or press hard objects against the screen. Disconnect any devices plugged into the ports of the Grid Pad, including USB ports, switch ports and the power lead.

In this section

8.1 Smartbox support

8.2 Grid Pad speciﬁcation

8.3 Device speciﬁcation

8.4 Symbol explanation

8.5 Safety notices

8.6 Compliance

8.7 Battery warnings

Appendices

8.1 Smartbox support

Online support

The Smartbox team is here to help you make the most of your Grid Pad and Grid 3. You can raise a support ticket over email, use our online chat box or search our knowledge base of support articles.

thinksmartbox.com/smart-support

Remote support in Grid 3

Our support team can use a remote connection to deliver handson support over an internet connection. If you are asked to create a remote support session you can do this directly in Grid 3. Go to

Menu – Help and select Remote Support.

Knowledge Base

Our Smartbox Knowledge base is full of tips, guides and troubleshooting tools to help you get the most from your Grid Pad and Grid 3.

thinksmartbox.com/knowledge-base

Phone and other support

You can reach our support team between 9am – 5pm GMT at

thinksmartbox.com/smart-support

If your Grid Pad was supplied outside of the UK, please contact

your local Smartbox Partner. You can ﬁnd our list of partners at:

thinksmartbox.com/partners

Facebook community

Our Facebook Community is a great way to get in touch and keep up with the latest news. This group of Smartbox users is growing everyday and is the perfect place to ask for advice, share ideas and ﬁnd inspiration.

If you have any questions, our network of assistive technology specialists, Smartbox users, parents, carers and therapists will be on hand to help you out.

thinksmartbox.com/facebook

8.2 Grid Pad speciﬁcation

Grid Pad 8

Processor: Atom Z3795 1.6GHz (2.4GHz Burst) RAM: 4GB Hard disk drive: 64GB eMMC Operating System: Windows 10 Pro Display: 8 inch 1920 x 1080

Access

2 x 3.5mm switch ports

3.5mm Auditory feedback port

3.5mm Headphone port 2 x USB 2.0 port

Environment control

GEWA Infrared EasyWave or Z-Wave radio

Connectivity

Dual band wireless WLAN 802.11 a/b/g/n Bluetooth 4.0 Micro SD Card slot

Other information

Front camera: 2mp Rear camera: 5mp Battery life: 4 hours Charge time: 4 hours Dimensions: 24.5 x 16.5 x 4.5 cm Weight: 1.2Kg

Grid Pad 10

Processor: Atom Z3795 1.6GHz (2.4GHz Burst) RAM: 4GB Hard disk drive: 64GB eMMC Operating System: Windows 10 Enterprise Display: 10 inch 1920 x 1200

Access

2 x 3.5mm switch ports

3.5mm Auditory feedback port

3.5mm Headphone port 2 x USB 2.0 port

Environment control

GEWA Infrared EasyWave or Z-Wave radio

Connectivity

Dual band wireless WLAN 802.11 a/b/g/n Bluetooth 4.0 Micro SD Card slot

Other information

Front camera: 2mp Rear camera: 5mp Battery life: 7 hours Charge time: 5 hours Dimensions: 28.5 x 19.2 x 4.2 cm Weight: 1.4 Kg

Device speciﬁcation8.3

Grid Pad is a communication aid designed for people with disabilities who cannot speak or have complex access needs.

Model Number: GP8 / GP10

Operating environment

- Temperature: -10 - 50°C

- Relative humidity: 10 - 90%

Symbol explanation 8.4

Symbol Meaning

Headphone port

High deﬁnition media input port

Charging port

Switch port 1

Switch port 2

Conformity European symbol to declare conformity with EU legislation.

Federal communications commission symbol to declare conformity with US legislation.

Waste electrical and electronic equipment symbol to indicate you should dispose of this equipment in accordance with local regulations.

Power button symbol

+ Increase volume symbol

- Decrease volume symbol

Read the manual symbol

8.5 Safety notices

Grid Pad has been tested as an accessory to a Class 1 medical device. Speciﬁcations and standards have been listed in the Compliance section of this manual.

Please consider these safety warnings to ensure safe operation of your Grid Pad.

Application

Grid Pad is a communication aid designed to assist and augment your quality of life. It has been designed and manufactured to be extremely robust and reliable, but it is possible to lose function due to power loss or other technical issues.

For this reason your Grid Pad:

• is not to be used as a life supporting device

• is not be relied upon for well-being

• is not to be relied upon as the user’s only way of making an emergency call or alarm

• should not be used to administer medicine

Your Grid Pad’s GEWA Infra-Red Control is not to be relied upon as the only method of interaction with IR controlled devices.

Avoiding hearing damage

Using headphones and speakers at high volume can cause permanent hearing loss. Always keep the volume of your device at a safe level.

Durability

Your Grid Pad is tough and rugged but must be handled with care when moving around and has been drop tested. Please note this does not include accessories.

Water and liquids

Your Grid Pad has an IP65 rated screen (front only) to withstand light rain and for ease of cleaning. It should not be exposed to heavy rain or immersed in water. Ports are not IP rated.

The back of your device is not protected. Do not get water or liquids on the back of the device, especially in the ports or vents.

Contact with user

Part Max continuous contact time

Touch screen 1 min

Plastic enclosure of Grid Pad 10 min

Button 10 min

Accessible part Maximum

temperature while device is charging (40°C ambient temp)

Touch panel 50.1 49.7 Plastic enclosure 48.5 48.4 Button 43.6 43.6

Do not touch the surface of your Grid Pad with broken or burnt skin as this may aggravate wound.

Power supply and batteries

Your Grid Pad contains a rechargeable lithium ion battery. All rechargeable batteries degrade over time. The usage time for a Grid Pad after a full charge can become shorter over time.

For optimal performance, your Grid Pad should not be charged at extreme temperatures of below 0°C (32°F) or above 45°C (113°F). At these temperatures your battery will charge slowly or not at all.

Maximum temperature while device is not charging (40°C ambient temp)

Do not expose your Grid Pad to ﬁre or temperatures above 90°C (194°F) as these conditions can cause the battery to malfunction, ignite or explode. Please take care when storing your Grid Pad.

Only charge your Grid Pad with the supplied power cord. Using unofﬁcial power supplies may cause severe damage to your Grid Pad and cause ﬁre. If your Grid Pad’s power lead is lost or damaged, contact your supplier.

When your Grid Pad’s battery is depleted, and the device is not connected to a power source, the device will automatically shut down to avoid damaging the battery and hardware. The operating system will attempt to do this as safely as possible, however it is recommended to attach the power lead before your Grid Pad shuts down.

The battery that powers your Grid Pad is subject to shipping regulations. Check with your postal service or courier before shipping to ensure safe delivery of your device.

Do not place your device in a place where the power lead is hard to be disconnected from socket.

Do not replace battery yourself. Return your device to its supplier for the battery to be serviced.

Transporting your Grid Pad

When in transit, ensure your Grid Pad is sufﬁciently protected from knocks and bumps.

There are strict regulations for lithium ion batteries on airplanes. Rules vary between airlines, so it is recommended to contact your airline before you travel.

Temperature

Ensure that you shut down your device before storing or placing into a bag.

If used in hot temperatures or direct sunlight, your Grid Pad may reach temperatures that can trigger an automatic shutdown. This is a safety feature to prevent lasting damage to the device. If this occurs, please wait until your device has cooled before restarting.

Mounting

When mounting your Grid Pad, follow the instructions in both your Grid Pad and your mounting system manufacturer’s guide. While we have taken every precaution to make this an easy and safe process, it is up to you to ensure the device is mounted safely.

Please use the dual mounting plate provided. Ensure the mounting system you select is correct for you needs and perform a risk analysis if required.

Other safety

If damaged, small parts may detach from your Grid Pad. These can present a choking hazard. Young children and people with cognitive disabilities should be supervised when using the device. They should also be supervised when unpacking the device as packaging can present a choking hazard.

Grid Pad is not sterile. Do not operate with open wounds, or whilst undergoing invasive medical treatments.

Grid Pad is supplied with a power cord and can be used with cabled accessories. These can present a strangulation hazard.

Epilepsy warning

Some people with photosensitive epilepsy are susceptible to seizures when exposed to certain lights or light patterns. If you feel odd or nauseous when in front of your Grid Pad, move away from the device and consult a medical professional.

Disposing of your Grid Pad

Do not dispose of your Grid Pad in general household or ofﬁce waste. Your Grid Pad should be disposed of in accordance with local regulations for the disposal of electrical and electronic equipment.

Warranty

Your Grid Pad is covered under the standard 2 year warranty from the time of purchase.

Repairs and Maintenance

Your Grid Pad is not a user serviceable device. If your device requires a repair, please contact your local dealer.

EMC and Harsh Environments

When the device is working with other equipment, there may be inference between device and connecting equipment.

Grid Pad should not be used:

• in a military environment.

• in a harsh RF environment.

• in an MRI environment.

• in an X-ray environment.

Troubleshooting and Customer Support

In most cases, restarting your device will resolve problems. To restart your device, Select Start and then select Power - Shut down. If your device has crashed, hold down the power button or remote power button for 10+ seconds to hard shutdown. Press it again to turn it back on. If this does not ﬁx the problem, contact support at:

thinksmartbox.com/smart-support

Please have your serial number ready. This can be found on the back of your device

Compliance

8.6

EU / CE Statement

Hereby, Smartbox Assistive Technology Ltd. declares that this radio equipment complies with Directive 2014/53/EU. The frequencies used by the wireless networking feature of this product are the 2.4 GHz range.

The full text of the EU declaration of conformity is available here:

thinksmartbox.com/GP8-10-DOC

Smartbox Assistive Technology Ltd., Ysobel House, Sandy’s Road, Malvern, WR14 1JJ, UK declare that:

• their range of Communication and Computer Access Software Accessories, as described within technical ﬁle TF.8, conforms to Class I requirements of Council Directive 2007/47/EC concerning medical devices, and have been tested to the requirements of EN60601 (MDD);

• is in conformity with the provisions of that Directive and, where such is the case, with the national standards transposing harmonized standards as noted within the technical ﬁle TF.8;

• the requirements of Annex I, Annex VII and Annex IX have been followed for Class I devices and registration requirements of Article 14 have been notiﬁed to the UK Competent Authority;

• the Declaration covers devices manufactured from the period commencing 1st January 2016 and until such time as a renewed conformity declaration is raised;

WEEE Directives 2012/19/EU

Waste Electrical and Electronic Equipment

FCC Statement

For use in North America

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

8.7Battery warnings

Do not dismantle, open or shred the battery.

Do not expose the batteries to heat or ﬁre, and avoid storage in direct sunlight.

Do not short-circuit the battery.

Do not store the battery haphazardly in a box or drawer where it may be short-circuited by other metal objects.

Do not subject the battery to mechanical shock.

In the event of a battery leaking, do not allow the liquid to come in to contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.

Do not use any charger other than that speciﬁcally provided for use with the equipment, and refer to the manufacturer’s instructions or equipment manual for ofﬁcial charging instruction.

Do not use any other battery with the equipment unless approved by Smartbox.

Battery usage by children should be supervised.

Keep the battery clean and dry.

Wipe the battery with a clean dry cloth if it becomes dirty.

Do not leave a battery on prolonged charge when not in use.