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SMARTBoard MX series
interactive displays
USER’S GUIDE
FOR MODELS:
l SBID-MX265
l SBID-MX275
l SBID-MX286
Trademark n ot ice
SMARTBoard, smarttech, the SMART lo go and all SMART taglines are trademarks or re gis tere d trade marks of SMARTTechnolog iesULC in the U .S. and/or other
countries. All third-party pro duct and company names may be trad emarks of their re spe ctive owners.
Copyrigh t no tice
© 2 018SMARTTe chnologiesULC. All rig hts r es erved . No part of this publi cation may be re pr oduced, transmitted, transcrib ed , stor ed in a r etri eval system or
translated into any language i n any form by any means without the pri or written consent of SMARTT echnologie sULC. Information in this manual is subje ct to change
without notice and does not rep re se nt a commitmenton the p art of SMART.
This prod uct and/or use thereof is co ver ed by o ne or more of the following U.S. patents:
www.smarttech.com/patents
08/2018
smarttech.com/kb/171284
Important information
NOTE
Refer to the installation and maintenance guide for important information about installing and
maintaining the display (see More information on page7).
WARNING
l Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of the display.
l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
l Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedly when you follow operating instructions
l Before inserting or removing the iQ appliance from the display, turn off the display using the
switch at the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for
more information.
i smarttech.com/kb/171284
IMPORTANT INFORMATION
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, includinginterference that may cause undesired operation.
NOTE
This equipment has been tested and found to complywith the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to providereasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installedand used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residentialarea is likelyto cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limitsset forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this deviceand all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development Canada statement
This device complies with RSS-247of the Innovation, Science and EconomicDevelopment Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, includinginterference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limitsset forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this deviceand all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositifne doit pas produire de brouillage préjudiciable,et
2. ce dispositifdoit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établiespour un environnement non contrôlé.
Cet équipement doit être installéet utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploitésconjointement avec une autre antenne ou émetteur.
ii smarttech.com/kb/171284
Contents
Important information i
Federal Communication Commission interference statement ii
Innovation, Science and Economic Development Canada statement ii
Chapter 1: Welcome 1
Identifying your specific model 1
Features 2
Components 3
Accessories 6
More information 7
Chapter 2: Getting started 9
Waking up the display and putting it back to sleep 9
Using the front control panel 9
Using the remote control 10
Using touch 11
Writing, drawing and erasing 12
Chapter 3: Using the iQ experience 13
Using the launcher 13
Using Whiteboard 14
Using SMARTNotebook Player 14
Using Browser 14
Using Input 14
Using Screen Share 14
Using acetates 15
Cleaning up the display 15
Chapter 4: Connecting and using computers 17
Installing SMART software on computers you want to connect to the display 17
Setting the resolutions and refresh rates of computers you want to connect to the display 17
Connecting computers to the display 18
Viewing a connected computer’s input 18
Using SMART software on connected computers 19
Appendix A: Troubleshooting viewing input from computers 21
Appendix B: Identifying the display 23
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Chapter 1
Identifying your specific model 1
Identifying your SMARTBoard MX series interactive display model 1
Features 2
Components 3
iQ appliance 4
Screen 4
Pens 4
Front connector panel 5
Front control panel 5
Remote control 5
Remote control sensor 5
Status light 6
Ambient light sensor 6
Internal speakers 6
Accessories 6
SBA-100 projection audio system 6
SMART Audio 400 classroom amplification system 7
USB extenders 7
More information 7
This chapter introduces the SMARTBoard® MX series interactive displays.
Identifying your specific model
SMART offers several different models of the SMARTBoard MX series interactive display and iQ
appliance.
Identifying your SMARTBoard MX series interactive display model
The following models of SMARTBoard MX series interactive display are available:
Model Screen size (approximate)
SBID-MX265 65" (165 cm)
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WELCOME
Model Screen size (approximate)
SBID-MX275 75" (190 cm)
SBID-MX286 86" (218 cm)
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page7).
For help identifying your display, see Appendix B: Identifying the display on page23.
Features
The SMARTBoard MX series interactive display is the hub of your classroom or meeting room.
PC-free embedded computing provides one-touch access to collaborative tools, including a
whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or
manual software and firmware updates.
The display includes the following features:
Feature Description
iQ technology The display’s iQ appliance provides one-touch access to
collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.
Touch support You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and
erase points enables you and other users to interact with objects
1
Writing and drawing
support
on the screen at the same time.
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm.
Up to two users can write or draw digital ink on the screen at the
same time.
Audio support The display includes integrated speakers for presenting audio from
connected input sources.
1
Requires SMART Product Drivers to be installed.Some applications might not support all touch points.
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WELCOME
Components
The display consists of the following components:
No. Name More information
Pictured
1 Screen Page4
2
3 Light sensor Page6
4 Remote control sensor / status light Page5
5
6
7 Front connector panel
8
9
Front control panel Page5
Pen (×2) Page4
Speakers Page6
Page5
Side connector panel See SMARTBoard MX
series interactive
displays installation and
maintenance guide (
smarttech.com/kb/171257
).
iQ appliance Page4
Not pictured
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No. Name More information
10
9
AC switch See SMARTBoard MX
series interactive
displays installation and
maintenance guide (
smarttech.com/kb/171257
).
11
10
Bottom connector panel See SMARTBoard MX
series interactive
displays installation and
maintenance guide (
smarttech.com/kb/171257
).
12
Remote control Page5
11
iQ appliance
The iQ appliance is inserted in the accessory slot on the back of the SBID-MX265, SBID-MX275
and SBID-MX286 models.
Screen
The following are the dimensions for the display:
Model Diagonal Active touch area Active image area
SBID-MX265 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7cm ×
83.3cm)
SBID-MX275 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm ×
96.6cm)
SBID-MX286 85 5/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×
111.2cm)
56 1/4" × 31 5/8" (142.9 cm × 80.4
cm)
65" × 36 1/2" (165 cm × 92.8cm)
74 5/8" × 42" (189.5 cm ×
106.6cm)
Pens
The display comes with two pens.
The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder
and use the pen to draw digital ink.
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CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.
Front connector panel
The front connector panel includes connectors for USB
peripherals and a computer or other input source.
No. Name Procedure
1 USB Type-A connector Connect USB drives and other devices that
you want to use with the currently selected
input source.
2 USB Type-A connector Connect a USBdrive to update the display’s
firmware.
3 USB Type-B connector
4 HDMI 3 input connector Connect a computer or other input source to
Connect a USB cable to the display and
computer to provide touch control of the
computer connected to HDMI 3.
the display (see page18).
Front control panel
The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control
buttons.
For more information about the front control panel, see Using the front control panel on page9.
Remote control
The remote control is an alternative to the front control panel for controlling the display.
For more information about the remote control, see Using the remote control on page10.
Remote control sensor
The status light blinks green and red when it registers a button being pressed on the remote
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WELCOME
control.
Status light
The status light blinks green and red when it registers a button being pressed on the remote
control.
When the status light is red, the display is in a low power state. To wake the display, press the
Power button on the front control panel or POWERon the remote control.
Ambient light sensor
The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make
sure Auto is enabled in Brightness and volume in the display’s settings. See SMARTBoard MX
series interactive displays installation and maintenance guide (smarttech.com/kb/171257).
Internal speakers
The display includes two 10 W rms integrated speakers. You can also connect external speakers.
Accessories
Accessories for the display include the following:
l SBA-100 projection audio system
l SMART Audio 400 classroom amplification system
l USB extenders
SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers and is
intended for wall-mounted displays. You can control volume using the
display’s front control panel or the digital volume controls in a connected
computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
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SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality
audio amplification. The system comes with a teacher microphone and optional
student microphone. Multiple speaker options are available, including wall- and
ceiling-mounted speakers. The amplifier receives audio signals from the
microphones and translates them into crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
NOTE
The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.
USB extenders
As noted in the SMARTBoard MX series interactive displays installation and maintenance guide
(smarttech.com/kb/171257), the USB connection between the display and computer should be no
longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display,
use one of the following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
SMARTrecommends only using USBextenders with the USB connectors on the side and bottom
connector panels on the display.
Fore more information, see:
l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART
interactive display
l USBcables and connectors
More information
In addition to this guide, SMART provides the following documents for the display:
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WELCOME
Document Link
SBID-MX165, MX175, MX186, MX265, MX275 and MX286
smarttech.com/kb/171274
installation instructions
Installation and maintenance guide smarttech.com/kb/171257
SBID-MX265 specifications smarttech.com/kb/171240
SBID-MX275 specifications smarttech.com/kb/171259
SBID-MX286 specifications smarttech.com/kb/171260
Comparison smarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard
MX series interactive displays pages in the Support section.
8 smarttech.com/kb/171284
Chapter 2
Waking up the display and putting it back to sleep 9
Using the front control panel 9
Adjusting audio 10
Using the remote control 10
Using touch 11
Writing, drawing and erasing 12
This chapter explains how to wake the display when it’s asleep, how to view connected
computers’ input and how to interact with the display.
Waking up the display and putting it back to sleep
To wake the display, press the Power button on the front control panel.
To return the display to a partial sleeping state, press the Power button on the front control
panel.
For information about turning the display off, see SMARTBoard MX200 series interactive displays
installation and maintenance guide (smarttech.com/kb/171257).
Using the front control panel
The front control panel contains the Power, Input Select, Menu,
Freeze, Mute and volume control buttons.
No. Name SMARTBoard MX procedure
1 Power Press to wake the display.
Press to again enter Sleep mode.
2
Input select Press to switch input source.
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GETTING STARTED
No. Name SMARTBoard MX procedure
3
4 Freeze
5
6
7
Menu Press to open the display’s settings.
[N/A]
Mute Press to mute or unmute the volume.
Volume decrease Press to turn down the volume.
Volume increase Press to turn up the volume.
Adjusting audio
You can use the buttons on the front control panel to increase and decrease the volume. You can
also use the buttons on the remote control.
Using the remote control
The table below lists the functions available for the remote control.
NOTE
The buttons listed in this table and highlighted in gray in the image above are the only ones that
have an effect on the display. Pressing the other buttons will make the remote control sensor
flash, but they have no effect.
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GETTING STARTED
No. Name Function
1 MUTE Mute or unmute the volume
2 SOURCE Open the input source menu
3 INFO Press to show the display’s detected
resolution and refresh rate for the current
input source
4 SYS Open the display’s settings
5 AUDIO Change the display’s audio mode
6 VOL + / VOL - Increase or decrease volume
7 [Number buttons] Press buttons on the number pad to
customize settings
8 POWER Wake the display.
Enter Sleep mode.
Using touch
By touching the display’s surface, you can do everything on the display that you can do at your
computer. You can also use an array of gestures within applications.
NOTE
Not all gestures work in all applications. Refer to an application’s documentation to learn which
gestures it supports.
Pan (one finger) Pan (two fingers) / scroll
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GETTING STARTED
Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)
Rotate Flick
Writing, drawing and erasing
The display includes two pens, which you can use to write or draw in digital ink. You can erase
digital ink using gestures or the eraser tool in the apps.
NOTE
When you’re viewing a connected computer’s input, SMARTInk enables you to write or draw in
digital ink over applications, files, folders, websites and any other open window on the
computer.
To write or draw in digital ink
1. Pick up one of the display’s pens.
2. Use the pen to write or draw in digital ink.
To erase digital ink
Move your fist or palm over the digital ink you want to erase.
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Chapter 3
Using the launcher 13
Using Whiteboard 14
Using SMARTNotebook Player 14
Using Browser 14
Using Input 14
Using Screen Share 14
Using acetates 15
Cleaning up the display 15
Using the launcher
Use the launcher to open the Whiteboard, SMARTNotebook® Player, Browser, Input and Screen
Share apps, and to access settings.
Use the launcher to open the Whiteboard, Browser, Input and Screen Share apps, and to access
settings.
NOTE
SMARTNotebook Player is available on education models only.
To show the launcher
Tap the Home button at the bottom of the screen.
To hide the launcher
Select an app, tap the Home button or tapanywhere on the screen.
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CHAPTER3
USING THE IQ EXPERIENCE
Using Whiteboard
Using Whiteboard, you can write and erase notes on the display just as you do on a traditional dry
erase board. You can also save your notes for later reference and share them using the
SMARTkapp® app.
To learn how to use the display’s pens and eraser to write, draw and erase in Whiteboard, see
Writing, drawing and erasing on page12.
To learn how to use the other features of Whiteboard, see Using the Whiteboard.
Using SMARTNotebook Player
Use SMARTNotebook Player to open, view and interact with SMARTNotebook software files.
Notebook Player makes it easy to present SMARTNotebook files and play SMART lab™ activities
on the display.
You can also install the Notebook Player app on your iOS device to view and control SMART
Notebook files from the device.
To learn more about SMARTNotebook Player, see Using SMARTNotebook Player.
Using Browser
You can use Browser to view web content on the display.
To learn more about Browser, see Using Browser
Using Input
You can use the display’s connectors to connect a room computer, guest laptops and other input
sources.
To learn how to connect computers to the display and view their input, see Using Input.
Using Screen Share
You can share content from computers and mobile devices on the display wirelessly using Screen
Share.
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USING THE IQ EXPERIENCE
Screen Share supports the following devices:
l Chromebook™ laptops, using Google™ Cast Chrome™browser extension
l Windows® computers, using Miracast
l Mac computers and iOS devices, using AirPlay
l Android™ devices, using Cast Screen
1
, Google Cast Chromebrowser extension or AirParrot
Using acetates
When using the Browser app or Screen Share app, you can write or draw on acetates and save
them to the Whiteboard library.
To learn more about acetates, see Using acetates.
Cleaning up the display
After you’ve finished using the display, show the launcher and tap Clean Up to clean up the
display for the next user.
1
Windows 10 operating system only
15 smarttech.com/kb/171284
Chapter 4
Installing SMART software on computers you want to connect to the display 17
Setting the resolutions and refresh rates of computers you want to connect to the display 17
Connecting computers to the display 18
Viewing a connected computer’s input 18
Using SMART software on connected computers 19
Installing SMART software on computers you want to connect to the display
To take full advantage of the SMART Board MX series display’s interactive features, download and
install SMART software on computers you connect to the display. SMARTLearning Suite includes
SMART Notebook software, SMART Ink, SMART Product Drivers and other software. SMARTInk
enables you to write and draw in digital ink over applications, files, folders websites and any other
open window on your computer.
Setting the resolutions and refresh rates of
computers you want to connect to the display
The following table presents the recommend resolutions and refresh rates for the display’s input
sources:
Input source Resolution Refresh rate
HDMI 1 and HDMI 2 3840×2160 60Hz
HDMI 3 1920×1080 60Hz
VGA 1920×1080 60Hz
If possible, set connected computers to these resolutions and refresh rates. See the connected
computers’ operating system documentation for instructions.
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CHAPTER4
CONNECTING AND USING COMPUTERS
Connecting computers to the display
You can connect computers to the display and then view the computers’ input on the display’s
screen.
NOTES
l To connect computers using the side and bottom connector panels, see SMARTBoard
MX200 series interactive displays installation and maintenance guide
(smarttech.com/kb/171257).
l For full interactivity, connect a USB cable to the associated USB Type-B receptacle on the
connector panel or convenience panel (as shown in the above diagrams and install SMART
Product Drivers and SMART Ink on the connected computer).
l Your organization’s installers might have connected cables to the side and bottom
connector panels or the front control panel and run the cables behind a wall or under the
floor to a desk or table where you can place your computer.
Viewing a connected computer’s input
To view a connected computer’s input
1. Connect a device to the display’s HDMI 1, HDMI 2, HDMI 3 or VGA connectors.
NOTE
To enable touch control of the device, connect a USB cable to the associated USB port.
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CONNECTING AND USING COMPUTERS
Press Input on the front control panel.
2.
The Input selection menu appears.
NOTE
Inputs that have a device connected to it are blue while inputs without a connection are
black.
3. Tap the input you want to view.
The display looks for a connection, and the computer’s desktop appears on the display’s
screen.
Using SMART software on connected computers
After you’ve connected a computer to the display and used the Input app to view its input on the
display, you can use the SMART software to present content and enable collaboration.
For information on SMART Learning Suite (including SMARTNotebook software), see
SMARTNotebook 18.
19 smarttech.com/kb/171284
Appendix A
computers
This appendix explains how to troubleshoot issues with connected computers.
NOTE
For hardware troubleshooting information, see SMARTBoard MX series interactive displays
installation and maintenance guide (smarttech.com/kb/171257).
Issue Solutions
There is an issue with the image.
No signal appears on the screen.
There is an issue with touch.
Touch is not workingor is not
accurate
l See the SMARTBoard MX series interactive displays installation and
maintenance guide (smarttech.com/kb/171257).
l Connect the computer to one of the display’s video input connectors.
NOTE
In the input source menu, video input connectors that have a device
connectedare blue.
l If you’re using two connectedvideo cables, use one longer cable or move the
computer so it’swithin a single cable length of the display.Make sure the cable
length is within the maximum length specified in the display’s specifications.
l The computer is using a video resolutionor refresh rate that the display doesn’t
support. Set the computer to a supported resolution and refresh rate.
l Make sure the computer hasn’t entered Sleepmode. Press a key on your
computer’s keyboard to wake it up.
l If touch interactivity is slow, close some open applications on the computer.
l Make sure the USB cable is securely fastened to both your computer and the
display.
l Make sure the USB cable is not longer than the maximum specifiedin the
display’s specifications.
l Use a USB 2.0 cable and make sure it’s connected to the correct USB connector
that’s associated with the video input source.
See the SMARTBoard MX series interactive displays installation and
maintenance guide (smarttech.com/kb/171257).
l Make sure the latest version of SMART Product Drivers is installed on your
computer. SMARTBoard MX series interactive displays require SMARTProduct
Drivers 12.10 or later.
See smarttech.com/downloads.
l Remove any USB cable extenders. For best results, use a USB cable that’s no
longer than 16' (5 m).
21 smarttech.com/kb/171284
APPENDIX A
TROUBLESHOOTING VIEWING INPUT FROM COMPUTERS
Issue Solutions
There is an issue with audio l See the SMARTBoard MX series interactive displays installation and
maintenance guide (smarttech.com/kb/171257).
l Make sure the computer isn’t muted.
l Turn up the computer’s volume.
l Turn up the display’s volume.
See Front control panel on page5.
l Make sure the display isn’tmuted.
See Front control panel on page5.
l Make sure the default audio output device setting on your computer is set to
SMARTBoard MX.
l If you’re connectinga computer to the VGA connector, make sure an analog
audio cable is also connectedfrom your computer’s audio output to the display’s
analog audio input.
22 smarttech.com/kb/171284
Appendix B
To identify your display
Press Input on the front control panel.
1.
A list of input sources appears.
2. If the input source list doesn’t include SMARTMX e³, the display is a SMARTBoard MX series
interactive display. The display has an iQ appliance installed.
If the input source list includes SMARTMX e³, the display is a SMARTBoard MX100 series
interactive display. The display includes the e³ experience.
23 smarttech.com/kb/171284
SMARTTECHNOLOGIES
smarttech.com/support
smarttech.com/contactsupport
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