SMART Board SB480iv2, SBM680Viv2, IV2 Configuration And User's Manual

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SMARTBoard® iv2

interactive whiteboard system

SB480iv2 AND SBM680Viv2

CONFIGURATION AND USER’S GUIDE

FCC warn in g

This equip ment has be en tested and found to compl y wi th the limits for a Class A dig ital de vice , p ursuantto Part 15 of the FCC Rules . These limits are desi gned to pro vide reasonable prote ction against harmful interfer ence when the equipment i s o pe rated in a commercial environment. T his e quipment g enerates , use s and can radi ate rad io freque ncy ener gy and, if not installed and used in accor dance w ith the manufacture r’s instructions, may cause harmful inter ference to radio communications. Operation of this equipment i n a r esi dential area i s l ikely to cause harmful i nterfere nce i n which case the user will be re quired to cor rec t the interfere nce at his o wn e xpense .

Trad emark n ot ice

SMARTBoard , S MARTNoteb ook, smarttech, DViT , the SMART lo go and all SMART taglines are trademarks or reg ister ed trademarks of SMARTTe chnolo gie sULC in the U .S. and/or o ther countrie s. BrilliantColor, DLP and Tex asInstruments are trademarks of T exasInstruments. Windo ws and InternetExpl ore r are either reg istere d trademarks or trademarks of Micro soft Corpor ation in the U.S. and/or other countrie s. Apple, iMac, Macintosh, Mac, MacOS and MacOSX are trademarks o f App le Inc., r eg istere d in the U.S. and other countries . Bl u-ray is a trademark of the Blu-ray Disc Associ ation. Cres tron and Roo mView are either trademarks o r reg istere d trademarks of Cre stron Electo rnics, Inc. in the United States and/or other countries . All other third-party pro duct and co mpany names may be trademarks of their respe ctive owners .

Copyri ght not ice

© 20 14SMARTTechnolog ies ULC. All rights re se rved . N o part o f this publication may b e rep rod uced, transmitted, transcrib ed, store d in a retrie val s ystem o r translated into any language in any for m by any means w ithoutthe pri or written co nsent of SMARTTe chnolo gie sULC. Infor mation i n this manual is subject to change without notice and do es not r epr ese nt a co mmitment on the part o f S MART.

This pro duct and/or use there of cover ed by one or more of the follow ing U .S. patents.

www.smarttech.com/patents

10/2014

smar ttech.com/kb/170782

Important information

Before you install and use your SMARTBoard interactive whiteboard system, read and understand

the safety warnings and precautions in this user’s guide and the included important information

document. These safety warnings and precautions describe the safe and correct operation of your

interactive whiteboard system and its accessories, helping you to prevent injuries and equipment

damage. Ensure that your interactive whiteboard system is always being used correctly.

In this document, “interactive whiteboard system” refers to the following:

l SMARTBoard 480 interactive whiteboard, SMARTV30 projector, accessories and optional

equipment

l SMARTBoard M600V series interactive whiteboard, SMARTV30 projector, accessories and

optional equipment

The projector included with your system is designed to work only with certain SMARTBoard

interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for

more information.

Safety warnings, cautions and important information

Installation

WARNI NG

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and damage to the product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

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IMP ORTANT INFORMATION

l Two people are required to mount your SMART product because it may be too heavy for

one person to safely maneuver.

When you lift your interactive whiteboard, you and your assistant should stand on either side

of the screen, supporting its weight at the bottom while balancing the top with your other

hands.

l When mounting the projector boom on a framed or hollow wall, attach the mounting bracket

to a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall

can fail, resulting in possible personal injury, and damage to the product which may not be

covered by your warranty.

l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable

over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable

management strip of a contrasting color. Handle cables carefully and avoid excessive

bending.

CAUTION

l Do not operate this unit immediately after moving it from a cold location to a warm location.

When the unit is exposed to such a change in temperature, moisture can condense on the

lens and crucial internal parts. Allow the system to stabilize to room temperature before

operation to prevent possible damage to the unit.

l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause

a malfunction and shorten the life of the projector.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Do not place your SMART product in direct sunlight or near any appliance that generates a

strong magnetic field.

l If you need to lean the interactive whiteboard against a wall before you mount it, make sure

it remains in an upright position, resting on the pen tray brackets, which can sustain the

weight of the interactive whiteboard.

Do not rest the interactive whiteboard on its side or on the top of the frame.

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IMP ORTANT INFORMATION

l You must connect the USB cable that came with your SMARTBoard interactive whiteboard

to a computer that has a USB compliant interface and that bears the USB logo. In addition,

the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark

and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid

damage to the SMARTBoard interactive whiteboard.

IMPORTANT

l The SMARTBoard M680Viv2 and 480iv2 interactive whiteboard system textless installation

guide is also available online (smarttech.com/kb/170779).

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l Using your SMART product near a TV or radio could cause interference to the images or

sound. If this happens, move the TV or radio away from the projector.

Operation

WARNI NG

l If you are using an external audio system, use only the power supply included with that

product. Using the wrong power supply might create a safety hazard or damage the

equipment. If in doubt, refer to the specification sheet for your product to verify the power

supply type.

l Do not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard

interactive whiteboard.

l Do not climb on, hang from or suspend objects from the projector boom.

l Climbing on the interactive whiteboard or projector boom could result in

personal injury or product damage.

CAUTION

Do not block the projector’s ventilation slots and openings.

IMPORTANT

l Keep your remote control in a safe place because there is no other way to access menu

options.

l Disconnect the product from its power source when it is not used for a long period.

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IMP ORTANT INFORMATION

Other precautions

If you own a SMARTproduct other than a SMARTBoard 480iv2 interactive whiteboard system or

SMARTBoard M680Viv2 interactive whiteboard system, refer to the installation manual for your

product for relevant warnings and maintenance instructions.

Environmental requirements

Before you install your SMARTBoard interactive whiteboard system, review the following

environmental requirements.

Environmental

Parameter

requirement

Interactive whiteboard operating temperature

Projector operating temperature

41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)

41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)

l 41°F to 104°F (5°C to 40°C) from 0' to 2500' (0 m to 762 m)

l 41°F to 95°F (5°C to 35°C) from 2500' to 5000' (762 m to 1524 m)

l 41°F to 86°F (5°C to 30°C) from 5000' to 10 000' (1524 m to 3048 m)

Storage temperature -4°F to 122°F (-20°C to 50°C)

Humidity

Water and fluid resistance

5% to 80% operating relative humidity, non-condensing

5% to 80% storage relative humidity, non-condensing

Intended for indoor use only. Doesn’t meet any salt-spray or water

ingress requirements.

Don’t pour or spray liquids directly onto your interactive whiteboard,

the projector or any of its sub-components.

Dust

Intended for use in office and classroom environments. Not for

industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See information on cleaning the SMARTV30 projector. See

the a ir filters

on page31 for information on cleaning the air filters in

the SMARTV30 projector.

Cleaning the projector

on page27 for

Cleaning

Electrostatic discharge (ESD)

EN61000-4-2 severity level 4 for direct and indirect ESD

No malfunction or damage up to 8 kV (both polarities) with a

330ohm, 150 pF probe (air discharge)

Unmated connectors meet no malfunction or damage up to 4 kV

(both polarities) for direct (contact) discharge

Cables All SMARTBoard interactive whiteboard system cables should be

shielded to prevent potential accidents and degraded video and audio quality.

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IMP ORTANT INFORMATION

Environmental requirement

Conducted and radiated emissions

Parameter

EN55022/CISPR 22, Class A

v smarttech.com/kb/170782

Contents

Important informat ion i

Safety warnings, cautions and important information i

Environmental requirements iv

Chapter 1: Abou t your interact ive whiteboard syst em 1

SMART V30 projector 2

SMARTBoard 480iv2 interactive whiteboard system features 3

SMARTBoard M680Viv2 interactive whiteboard system features 4

Included accessories 5

Other optional accessories 5

Chapter 2: I nstalling your in teract ive whit eboard system 7

Choosing a location 8

Choosing a height 8

Installing SMART software 9

Setting up the projector image 9

Integrating your system with peripheral devices 13

Chapter 3: Using your interact ive whiteboard syst em 15

Using your projector 15

Using your interactive whiteboard 24

Chapter 4: Maint aining your interactive whiteboard syst em 25

Maintaining your interactive whiteboard 25

Cleaning the projector 27

Focusing and adjusting the projector image 27

Removing and replacing the projector lamp module 27

Resetting the lamp hours 29

Replacing the remote control battery 30

Cleaning the air filters 31

Chapter 5: Trou bleshooting your interactive whiteboard syst em 33

Before you start 34

Resolving interactive whiteboard issues 35

Determining your SMARTV30 projector status 36

Resolving projector issues 37

Resolving audio issues 42

Resolving network communication issues 43

Resetting your password 43

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CONTENTS

Transporting your interactive whiteboard system 44

Appendix A: R emotely managing your system t hrough a network interface 45

Web page management 45

Appendix B: Remot ely managing your system through an RS-232 serial interface 51

Connecting your room control system to the SMARTV30 projector 52

Projector programming commands 53

Appendix C: Adjusting projector sett ings 55

Appendix D: Integrat ing ot her devices 61

Video format 61

Connecting peripheral sources and outputs 64

Appendix E: R emot e cont rol code definitions 67

Appendix F: Hardware environmental compliance 69

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and

BatteryDirectives) 69

Batteries 69

Mercury 69

More information 69

Index 71

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Chapter 1

system

SMART V30 projector 2

SMARTBoard 480iv2 interactive whiteboard system features 3

SMARTBoard 480 interactive whiteboard 3

SMARTBoard M680Viv2 interactive whiteboard system features 4

SMARTBoard M600V series interactive whiteboard 4

Included accessories 5

Remote control 5

Pens 5

Other optional accessories 5

Hardware mounting kit 5

Your SMARTBoard 480iv2 interactive whiteboard system combines the following components:

l SMARTBoard 480 interactive whiteboard

l Wall-mounted, short-throw SMARTV30 projector

l Accessories and optional equipment

Your SMARTBoard M680Viv2 interactive whiteboard system combines the following

components:

l SMARTBoard M680V series interactive whiteboard

l Wall-mounted, short-throw SMARTV30 projector

l Accessories and optional equipment

This chapter describes the features of your interactive whiteboard and provides information about

product parts and accessories.

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CHAPTER 1 ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM

SMART V30 projector

The SMARTV30 projector system includes a

short-throw projector for use with SMARTBoard

interactive whiteboards and a sturdy support system

ideal for classroom environments.

The features of the projector system include the

following:

l A wall-mounted projector that uses DLP® technology by TexasInstruments™, providing

BrilliantColor™ performance, High Contrast, and Gamma 2.1 correction with Bright Classroom,

Dark Classroom, sRGB, User and SMART Presentation modes

l 4:3 aspect ratio

l 3000 ANSI lumens (typical)

l High definition (720p and 1080p) video system compatibility and HD Ready (HDMI technology

and 720p) available, NTSC, NTSC 4:43, PAL, PAL-N, PAL-M and SECAM (480i/p and 576i/p)

l Native XGA 1024 × 768 resolution

l AppleMacintosh, iMac and VESA® RGB video format standard compatibility

l Remote management via network through an RJ45 cable

Remote management via a serial RS-232 interface

l Protected cable routing through the boom

l Secure mounting and installation system that includes a projector padlock loop

l An internal speaker

l Templates and instructions for positioning the system safely

Your SMARTV30 projector connection panel has the following connections:

l 3.5 mm phone jack audio input (shared by VGA1 and VGA 2 input)

l 3.5 mm phone jack audio input (composite video)

l 3.5 mm phone jack audio variable output

l DB15F RGB VGA video input (VGA In) × 2

l DB15F RGB VGA video output (VGA Out)

l DB9F RS-232 control port

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CHAPTER 1 ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM

l HDMI 1.4 input

l Power (100V–240V AC at 50 Hz–60 Hz)

l Mini-USB B port (for service use only)

l RJ45 Ethernet connector

l RCA analog composite video (yellow)

SMARTBoard 480iv2 interactive whiteboard system features

Your SMARTBoard 480iv2 interactive whiteboard system uses the XGA (4:3) short-throw

SMARTV30 projector. It delivers high-definition, high performance interactivity that is virtually

shadow-free and glare-free.

Your interactive whiteboard system enables you to do everything you can do at your computer—

open and close applications, meet with others, create new documents or edit existing ones, visit

websites, play and manipulate video clips and more—just by touching the interactive surface.

The projector also supports video and audio connections from a variety of devices, including DVD

and Blu-ray™ players, document cameras, and other high-definition sources, and can project media

from these sources onto the interactive screen.

When you use SMART software with your SMARTBoard 480iv2 interactive whiteboard system,

you can write over any application in digital ink using a pen or your finger, and then save these

notes for future reference and distribution.

SMARTBoard 480 interactive whiteboard

Your SMARTBoard 480 interactive whiteboard is durable and

reliable. It features a rugged, hardened interactive surface, a

damage-resistant pen and SMART’s proprietary DViT®

(DigitalVisionTouch) technology.

Other features of your interactive whiteboard include the

following:

l A pen ledge that holds up to two pens

l A durable hard-coated surface that is optimized for

projection and is easily cleaned

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CHAPTER 1 ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM

SMARTBoard M680Viv2 interactive whiteboard system features

Your SMARTBoard M680Viv2 interactive whiteboard system uses the XGA (4:3) short-throw

SMARTV30 projector. It delivers high-definition, high performance interactivity that is virtually

shadow-free and glare-free.

The modular and expandable hardware and software architecture of your interactive whiteboard

system enables you to do everything you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate

video clips and more—just by touching the interactive surface.

The projector also supports video and audio connections from a variety of devices, including DVD

and Blu-ray players, document cameras, and other high-definition sources, and can project media

from these sources onto the interactive screen.

When you use SMART software with your SMARTBoard M680Viv2 interactive whiteboard system,

you can write over any application in digital ink using a pen tray pen or your finger, and then save

these notes for future reference and distribution.

SMARTBoard M600V series interactive whiteboard

Your SMARTBoard M600V series interactive whiteboard, featuring SMART’s proprietary DViT

technology, is the most intuitive touch-sensitive front projection interactive whiteboard in the

world.

Other features of your interactive whiteboard include the

following:

l A pen ledge that holds up to two pens

l A durable hard-coated surface that is optimized for

projection and is easily cleaned

For more information about your SMARTBoard interactive

whiteboard, see the

whiteboard user’s guide

SMARTBoard M600 series interactive

(smarttech.com/kb/170410).

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CHAPTER 1

Vol.

ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM

Included accessories

The following accessories are included with your interactive whiteboard system.

Remote control

The remote control enables you to control the system and set up your projector. Use the

remote control to access menu options, system information and input selection controls.

Pens

There are two pens included with your interactive whiteboard.

NOTE

Don’t substitute the pens with other items, such as dry-erase markers.

Other optional accessories

You can add a variety of accessories to your interactive whiteboard to best meet your specific

needs. Purchase these items from your authorized SMART reseller (smarttech.com/where).

For more information on accessories, go to smarttech.com/accessories.

Hardware mounting kit

You can order a projector hardware mounting kit from your authorized SMART reseller

(smarttech.com/where). It contains an assortment of screws and wall anchors for several different

wall types (see smarttech.com/kb/160505).

The SB480iv2 interactive whiteboard system includes a hardware mounting kit.

You can also order a hardware mounting kit for your M680V interactive whiteboard (see

smarttech.com/kb/170475).

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Chapter 2

whiteboard system

Choosing a location 8

Choosing a height 8

Installing SMART software 9

Setting up the projector image 9

Focusing the image 10

Aligning the image 10

Projector connection diagram 12

Integrating your system with peripheral devices 13

Consult the SMARTBoard interactive whiteboard system installation document included with your

product for instructions on how to install and secure your system.

See the included documents for instructions on how to cable your SMARTBoard interactive

whiteboard system, install your product and use the mounting template.

IMPORTANT

The

SMARTBoard 480iv2 and M680Viv2 interactive whiteboard system textless installation

guide

is also online (smarttech.com/kb/170779).

This chapter provides additional considerations and details for installing your interactive

whiteboard system.

7 sm arttech.com/kb/170782

CHAPTER 2 INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM

Choosing a location

Choose a location for your interactive whiteboard system that’s far from bright light sources, such

as windows and strong overhead lighting. Bright light sources can cause distracting shadows on

your interactive whiteboard and can reduce the contrast of the projected image.

Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive

whiteboard system. Install the projector and your interactive whiteboard on the same flat surface.

For best presentation alignment, mount your interactive whiteboard system in a location that’s

central to your audience’s viewing direction.

For mobile or adjustable installation options, contact your authorized SMART reseller

(smarttech.com/where).

WARNI NG

l When mounting the projector boom on a framed or hollow wall, attach the mounting bracket

to a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall

can fail, resulting in possible personal injury, and damage to the product which may not be

covered by your warranty.

l Refer to your interactive whiteboard system’s specifications (available at

smarttech.com/support) for its weight. Check your local building codes to ensure that your

wall can support this weight, and use appropriate mounting hardware for your wall type.

l If you are installing the interactive whiteboard system on drywall, use all the included toggle

bolts. If one of the bracket holes aligns with a wall stud, use appropriate hardware in that

hole instead of a toggle bolt.

Choosing a height

SMART includes a mounting template with each interactive whiteboard system. If you lose this

template, contact your authorized SMART reseller (smarttech.com/where). Using this template

ensures that you can do the following:

l Mount the projector at a safe height for head space clearance, while maintaining enough

space for airflow and installation access above the unit.

l Position the projector at the correct height above your interactive whiteboard to align the

projected image with the touch screen.

Dimensions on the mounting template recommend a distance from the floor suitable for adults of

average height. You should consider the general height of your user community when you choose

a location for your interactive whiteboard.

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CHAPTER 2 INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM

Installing SMART software

You must install SMARTsoftware, such as SMARTNotebook® collaborative learning software on

the computer connected to your interactive whiteboard system to access all of its features.

Download SMARTsoftware from smarttech.com/software. These web pages list the minimum

hardware requirements for each software version. If SMART software is already installed on your

computer, take this opportunity to upgrade your software to ensure compatibility.

IMPORTANT

Do not connect your computer and your interactive whiteboard until you install SMART software.

CAUTION

Install the version of SMARTProductDrivers that shipped with your interactive whiteboard

system, or download a newer version if available. If you use an older version of the software,

your interactive whiteboard system might not function.

Setting up the projector image

You must focus the projected image, and then align the projected image.

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CHAPTER 2 INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM

Focusing the image

Use the focus lever on the bottom of the SMARTV30 projector to focus the projected image.

To focus and adjust t he image

Turn the focus lever clockwise or counterclockwise until the image is in focus.

Aligning the image

Refer to these notes when aligning the projected image as described in the included

SMARTBoard 480iv2 and M680Viv2 interactive whiteboard system textless installation guide

(smarttech.com/kb/170779).

CAUTION

Never touch the lens with your hands or a brush. This can disturb the focus or quality of image

that your projector displays.

The projector’s image alignment screen appears when you start your projector the first time, or you

can access it from the startup screen menu any time.

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CHAPTER 2 INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM

Use the mechanical adjustments described in the installation document and the image alignment

screen to adjust the projected image size, shape and location so that you can see the full

projected image clearly. Don’t use other images, which might be cropped or scaled by the

projector and result in a misleading projected image size, shape and location.

When adjusting keystone (tilt), ensure that the top and bottom edges of the image are horizontal

before you position the left and right edges of the image relative to your interactive whiteboard.

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CHAPTER 2

HDMI

AC Power

VGA OutComputer 1

Computer 2 RS232

Service

Line Out

Composite Video

Composite Audio

INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM

To fine-tune the image, you might need to repeat all steps described in the installation document

in smaller increments.

Projector connection diagram

You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,

document cameras, and other high-definition sources, as well as peripheral device outputs such as

a secondary display or powered speakers.

NOTE

You might need to purchase third-party adapters to connect certain peripheral devices.

No. Connector Connect to:

4 Power

12 smarttech.com/kb/170782

3.5 mm phone jack audio variable output

DB15F RGB VGA video input (VGA In)

DB9F RS-232 control port RS-232 control for external control systems

RJ45 (Cat 5) Network (for web page management access)

USB B (for service access only) Do not use (for service access only)

HDMIin

DB15F RGB VGA video output (VGAOut)

External speakers (optional, not included)

Computer standard definition media (audio and

video) source (not included)

Mains power supply

network connection only

Computer high-definition multimedia (audio and

video) source (not included)

Secondary display (not included)

CHAPTER 2 INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM

No. Connector Connect to:

DB15F RGB VGA video input (VGA In)

RCA analog composite video (yellow)

Computer standard definition multimedia (audio

and video) source (not included)

Composite video input that supports legacy

NTSC, PAL and SECAM video standards (e.g. VCR

or DVD players) (not included)

3.5 mm phone jack audio input (composite video)

12 3.5 mm phone jack audio input

(shared by VGA 1 and VGA 2 input)

Audio sources associated with the computer connected to the composite video input source.

Audio sources associated with the computer connected to the VGA video input source.

NOTES

l To connect your SMARTBoard M680V interactive whiteboard or SMARTBoard 480

interactive whiteboard, see the

whiteboard system textless installation guide

l To connect accessories to your interactive whiteboard, refer to the documents included

SMARTBoard 480iv2 and M680Viv2 interactive

(smarttech.com/kb/170779).

with the accessories and consult the SMARTSupport website (smarttech.com/support) for

additional information.

Integrating your system with peripheral devices

For information on integrating your SMARTBoard 480iv2 or M680Viv2 interactive whiteboard

system with peripheral devices, see

Connecting peripheral sources and outputs

on page64.

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Chapter 3

system

Using your projector 15

Using your remote control 15

Using the remote control buttons 16

Using your projector keypad 17

Using your projector keypad buttons 17

Adjusting projector settings 18

Using your interactive whiteboard 24

This chapter describes the basic operation of your interactive whiteboard system and explains

how to set up your remote control, retrieve system information, access the projector’s image

adjustment options and integrate your interactive whiteboard system with peripheral devices.

Using your projector

This section explains how to use your projector, the included remote control and the projector’s

keypad.

Using your remote control

The projector remote control enables you to access on-screen projector menus and change

projector settings.

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CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Using t he remot e cont rol bu ttons

The projector remote control enables you to access on-screen menus and change projector

settings. Press the Power button twice on the remote control to put the projector into Standby

mode. You can also use the Input button on the remote control to switch sources on the projector.

Number Funct ion Description

1 Input Select a video and audio input source on the

projector.

2 Menu Show or hide the projector menus.

3 (Left), (Right),

Change the menu selections and adjustments.

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image:

Press once to freeze the image.

For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image, that is, to

display a black screen.

Press again to return to the live image.

5 Mode Select a display mode.

6 Mute Mute audio amplification.

(Power)

Turn on the projector or put it into Standby mode.

8 (Enter) Accept the selected mode or option.

9 (Volume Up) Increase audio amplification volume.

10 (Volume Down) Decrease audio amplification volume.

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CHAPTER 3

USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

NOTE

The Mut e, Volume Up and Volume Down buttons work only if there is an audio source

connected to the projector for the selected video input source.

For information on using the remote control’s Menu button to adjust the projector settings, see

Adjusting projector settings

on page55.

Using your projector keypad

The projector remote control enables you to access on-screen projector menus and change

projector settings.

Using your project or keypad but t ons

The projector remote control enables you to access on-screen menus and change projector

settings. Press the Power button twice on the remote control to put the projector into Standby

mode. You can also use the Input button on the remote control to switch sources on the projector.

Number Funct ion Description

1 (Left), (Right),

Change the menu selections and adjustments.

(Up) and (Down) arrows

2 Input Select a video and audio input source on the

projector.

(Power)

Power indicator light

Temperature indicator light

Turn on the projector or put it into Standby mode.

Helps indicate the status of the projector.

6 Lamp indicator light Helps indicate the status of the projector.

7 Menu Show or hide the projector menus.

17 smar ttech.com/kb/170782

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Adjusting projector settings

The remote control’s Menu button enables you to access the on-screen display to adjust the

projector settings.

IMPORTANT

Keep your remote control in a safe place because there is no other way to access menu options.

Sett ing Use Not es

Pict ure menu

Color Mode Indicates the projector’s

The default is SMARTPresentation. display output (Bright Classroom, Dark Classroom, SMAR TPresent ation, Game and User).

Brightness Sets projector brightness from

The default is 47. 0 to 100.

Contrast Sets the difference between

The default is 55. the lightest and darkest parts of the image from 0 to 100.

Sharpness Sets the projected image’s

The default is 15. sharpness from 0 to 31.

Saturation Sets the projected image’s

The default is 50. color saturation from 0 to 100.

Hue Sets the image hue from 0 to

The default is 50.

100.

Gamma Sets the gamma from 0 to 3. The default is 0.

Color Temp Sets the color temperature

The default is Low. (Low, Mid and High).

Color Space Configures the signal color

The default is Auto. space (Aut o, RGB and YUV).

Position menu

Aspect Ratio Sets the image output to Aut o,

4:3, 16:9 and 16:10.

Phase Set lock phase which affects

the horizontal position of the image.

18 smarttech.com/kb/170782

The default is Aut o.

Automatically determined by VGAsource

input.

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Sett ing Use Not es

Clock Set clock dot frequency. This

affects the ability of the signal to lock.

H-Position Set the horizontal position of

the image.

V-Position Set the vertical position of the

image.

Digital Zoom Sets the image zoom to the

center of the image from 0 to

10.

V. Keystone

Sets the tilt of the image from -

40 to 40.

Ceiling Mount Sets the projector position

(Front , Front Ceiling, R ear, Rear Ceiling).

Sett ing menu

Language Sets the language preference

from English, Spanish, Portugu ese, French, Arabic, Chinese (Simplified), Chinese (Tradit ional), Czech, Dutch, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Romanian, R ussian, Slovak, Swedish and Tu rkish.

Automatically determined by VGAsource

input.

Automatically determined by VGAsource

input.

Automatically determined by VGAsource

input.

The default is 0.

Zooming in cuts off the outer edges of the

source video.

The default is 0.

The default is Front Ceiling.

The default is English.

Menu Location Sets the menu position on

screen from Top Left, Top Right , Center, Bottom Left or Bott om Right.

Closed caption Turns on or turns off the closed

captioning feature (Off, CC1, CC2, CC3 and CC4).

VGA Out (Standby)

Turns on or turns off the VGAout terminal.

Test Pattern Turns on or turns off a

projected circle pattern.

19 smarttech.com/kb/170782

The default is Center.

The default is off. Closed caption applies

only to Composite NTSC input sources.

The default is off.

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Sett ing Use Not es

Startup Logo Turns on or turns off a startup

logo when the projector lamp is starting and a video source signal isn’t displayed.

UARTMode Sets LAN terminal or the

RS232 terminal for projector control.

LAN Turns on or turns off the LAN

terminal.

Reset Resets projector settings to

their default values.

Audio menu

Mute Mutes the projector’s audio

output.

The default is on.

The default is LAN.

The default is off.

If you select Yes, all settings return to the

default values, reversing any menu changes

you made. This action is irreversible.

Don’t adjust this setting unless you want to

reset all of the applied settings, or unless

you’re advised to by a SMARTSupport

specialist.

The default is off.

If you mute the projector’s audio output and

then increase or decrease the volume, the

volume is restored automatically. You can

prevent this from happening by disabling the

volume control.

Volume Sets the projector’s volume

amplification from 0 to 32.

In Standby Mode Turns on or turns off audio

output when the projector is in

standby mode.

Options menu

Auto Source

Turns on or turns off signal

searching of input connectors.

Input

Sets the video source (HDMI 1,

VGA 1, VGA 2 or Video 1).

20 smar ttech.com/kb/170782

The default is 20.

The default is off.

The default is on.

Select On to have the projector continuously

switch inputs until it finds an active video

source.

Select Off to maintain signal detection in one

input.

The default is HDMI.

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Sett ing Use Not es

Auto Power Off Sets the length of the auto

power-off countdown timer between 0 to 120 minutes in five minute increments.

Lamp Settings

Displays the lamp settings on

the projector.

High Altitude Turns on or turns off high fan

speed.

Dust Filter Reminder

Sets the dust filter reminder

settings.

The default is 15 minutes.

The timer begins to count down when the

projector no longer receives a video signal.

The timer finishes when the projector enters

Standby mode.

Select 0 to turn off the timer.

The default is off.

21 smarttech.com/kb/170782

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Sett ing Use Not es

Information Provides the Model Name,

Source, Resolution, Software Version, Color Space and Aspect Ratio

Lamp Settin gs sub-menu

Lamp Hours Used (Normal)

Lamp Hours Used (ECO)

Lamp Life Reminder

Lamp Power Mode

Clear Lamp

Displays the number of lamp hours while in Normal mode.

Displays the number of lamp hours while in Eco mode.

Turns on or turns off the lamp replacement reminder.

Sets the lamp power mode (Normal, Auto, ECO1 or ECO2).

Resets the lamp hours. Always reset the lamp hours after you

Hours

Filt ers R emind (Hou r) sub-menu

This reminder appears 100 hours before the

recommended lamp replacement.

The default is Normal.

Normal displays a high-quality, bright image.

ECO1 and ECO2 increases the lamp life by

decreasing the brightness of the image.

Aut o enables ImageCare mode which

improves lamp life under most

circumstances.

replace a lamp, because lamp service

reminders are based on the current hours of

use. See

Resetting the la mp hours

on page29 for details on the lamp hours reset procedure.

Filters Remind (Hour)

Cleaning Up Reminder

Sets a reminder to clean the filter (0 to 1000 hours).

Turns on or turns off the filter reminder.

LANMenu

DHCP Displays the status of the

network’s Dynamic Host Configuration Protocol (DHCP) as On or Off.

22 smarttech.com/kb/170782

The default is 0 hours.

The default is off.

The default is on.

On enables a DHCP server on the network to automatically assign an IP address to the projector.

Off enables an administrator to assign an IP address manually.

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Sett ing Use Not es

IP Address Displays the projector’s current

IP address in values between

0.0.0.0 and 255.255.255.255.

Subnet Mask Displays the projector’s subnet

mask number in values between 0.0.0.0 and

255.255.255.255.

Gateway Displays the projector’s default

network gateway in values between 0.0.0.0 and

255.255.255.255.

DNS Displays the projector’s

primary domain name server (DNS) IP address in values between 0.0.0.0 and

255.255.255.255.

Store

Stores the values you entered.

Reset Resets values in the LAN menu

to their default values.

To assign the projector’s IP address, use the projector’s web page to enter an address or use a DHCP server to assign a dynamic IP address (see

system through a network interface

Remotely managing your

page45).

If you select Yes, all LAN settings reset to their defaults, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a SMARTSupport specialist.

23 smarttech.com/kb/170782

CHAPTER 3 USING YOUR INTER ACTIVE WHITEBOARD SYSTEM

Using your interactive whiteboard

Refer to the

more information on using your interactive whiteboard.

SMARTBoard 480 interactive whiteboard user’s guide

(smarttech.com/kb/156693) for

Refer to the

(smarttech.com/kb/170410) for in-depth information on using your interactive whiteboard.

When you connect your SMARTBoard interactive whiteboard to a computer with SMART software,

you can access the full capabilities of your interactive whiteboard.

For additional resources, go to smarttech.com, click the drop-down menu in the top-right corner,

and then select a language. In the Support section of this website, you’ll find up-to-date, product-

specific information, including setup instructions and specifications.

The SMARTtraining website (smarttech.com/training) includes an extensive library of training

resources you can refer to when first learning to set up or use your interactive whiteboard system.

SMARTBoard M600 series interactive whiteboa rd user’s guide

24 smarttech.com/kb/170782

Chapter 4

whiteboard system

Maintaining your interactive whiteboard 25

Preventing damage to your interactive whiteboard 25

Keeping the writing surface clean 26

Cleaning the pen ledge 26

Cleaning the projector 27

Focusing and adjusting the projector image 27

Removing and replacing the projector lamp module 27

Resetting the lamp hours 29

Replacing the remote control battery 30

Cleaning the air filters 31

This chapter includes methods for properly cleaning and preventing damage to your

SMARTBoard interactive whiteboard system.

Maintaining your interactive whiteboard

For information on maintaining your interactive whiteboard, see the

whiteboard user’s guide

For information on maintaining your interactive whiteboard, see the

interactive whiteboard user’s guide

With proper care, your SMARTBoard interactive whiteboard will provide years of trouble-free

service.

(smarttech.com/kb/156693).

(smarttech.com/kb/170410).

Preventing damage to your interactive whiteboard

Although the surface of your interactive whiteboard is very durable, take the following precautions

to prevent damage.

l Don’t use sharp or pointed objects, such as ballpoint pens or pointers, as writing tools.

l Replace the pen nib when the nib wears out.

25 smarttech.com/kb/170782

SMARTBoard 480 interactive

SMARTBoard M600 series

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

l Don’t use low-odor dry-erase markers because they can be very difficult to erase. Use

standard (high-odor) dry-erase markers that show a warning to use them only in well-ventilated

areas.

l Don’t use adhesive tape on the interactive surface.

l Don’t use abrasive erasers or harsh chemicals to clean your product.

l Don’t use compressed air to clean the interactive whiteboard’s cameras because the force of

the air could damage them.

l The digital cameras located in the corners of the frame are protected from dust and dirt by

windows. In extremely dusty environments, spray a household, alcohol-free glass cleaner,

such as Windex® cleaner, on a cotton swab and rub it gently on the windows. Don’t use

compressed air to clean the cameras.

Keeping the writing surface clean

Follow these tips to keep the interactive whiteboard’s surface clean.

l Clean your interactive whiteboard at least every six months.

l Don’t spray cleaner directly onto the interactive whiteboard’s surface. Instead, spray a light

amount of cleaner on a cloth and then gently wipe the interactive surface.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces.

IMPORTANT

Turn off your interactive whiteboard system before you clean it so that you do not scramble

the desktop icons or inadvertently activate applications when you wipe the interactive

surface.

TIP

To view dirt or streaks more easily, set your projector to Standby (lamp off) mode.

Cleaning the pen ledge

Spray a household, alcohol-free glass cleaner, such as Windex cleaner, on a cotton swab and then

carefully clean the pen ledge.

26 smarttech.com/kb/170782

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

Cleaning the projector

WARNI NG

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a

ladder.

CAUTION

Before you clean the projector, press the Power button twice on the remote control or

the projector keypad to put the system in Standby mode, and then wait 30 minutes for the

lamp to cool completely.

l Never touch the lens with your hands or a brush.

l Do not allow liquids or commercial solvents of any kind to flow into the projector base or

head.

Do not spray cleaners or solvents near any part of the projector because they can spread a

chemical mist on some of the projector’s components and lamp, resulting in damage,

staining or poor image quality.

l Do not use compressed air to clean the projector.

When cleaning the projector’s lens:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow

off dust.

l If wiping the lens is unavoidable, wear protective gloves and gather the cleaning cloth into a

ball. Gently fan the cleaning cloth across the lens like you would a feather duster. Do not apply

any pressure to the lens.

Focusing and adjusting the projector image

For information on focusing and adjusting the projector image, see

on page9.

Setting up the projector image

Removing and replacing the projector lamp module

Eventually the lamp module will dim, and a message will appear reminding you to replace the

lamp. Make sure you have a replacement projector lamp module before proceeding.

27 smarttech.com/kb/170782

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

For instructions on how to replace the projector lamp module, go to smarttech.com/kb/170798.

WARNI NG

l Replace the lamp when the projector displays its lamp life warning message. If you continue

to use the projector after this message appears, the lamp can shatter or burst, scattering

glass throughout the projector.

l If the lamp shatters or bursts, leave and then ventilate the area.

Next do the following:

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the projector, and discard any edible items placed in

that area because they could be contaminated.

Call your authorized SMART reseller (smarttech.com/where) for instructions. Do not

attempt to replace the lamp.

l When replacing the projector lamp:

Put the projector into Standby mode and wait 30 minutes for the lamp to cool

completely.

Do not remove any screws other than those specified in the lamp replacement

instructions.

Wear protective eyewear while changing the lamp. Failure to do so can cause injuries

including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamps approved by SMARTTechnologies. Contact your

authorized SMART reseller (smarttech.com/where) for replacement parts.

Never replace the lamp module with a previously used lamp module.

Always handle the fragile lamp module with care to prevent premature lamp failure or

exposure to mercury. Use gloves when touching the lamp. Do not touch the lamp with

your fingers.

Recycle or dispose of the lamp module as hazardous waste in accordance with local

regulations.

l See smarttech.com/compliance for the projector’s Material Safety Data Sheets (MSDS)

documents.

28 smarttech.com/kb/170782

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

Resetting the lamp hours

After you replace the lamp module, you need to access the projector service menu to reset the

lamp hours. To prevent accidental errors, only a system administrator should perform this

procedure.

NOTE

Always reset the lamp hours after you replace the lamp, because lamp service reminders are

based on the current hours of use.

To reset t he lamp hou rs

CAUTION

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the lamp

hours on an old lamp can damage your projector as a result of lamp failure.

1. Using the remote control, press the Menu button.

2. Scroll to

3. Scroll to

4. Scroll to

The lamp hours values reset to zero.

5. Press the Menu button to return to

Confirm

Options

Lamp Settings

Clear La mp Hours

, and then press Enter.

Lamp Hours Used (Normal)

Lamp Settings

and

Lamp Hours Used (ECO)

are reset to zero.

29 smarttech.com/kb/170782

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

Replacing the remote control battery

Follow this procedure to replace the remote control battery.

WARNI NG

l Reduce the risk associated with a leaking battery in the projector’s remote control by

following these practices:

Use only the specified CR2025 coin-cell battery.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

To replace t he remot e cont rol batt ery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell

battery.

IMPORTANT

Align the battery’s positive (+) and negative (–) terminals with the correct signs on the

battery holder.

3. Insert the battery holder into the remote control.

30 smarttech.com/kb/170782

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

Cleaning the air filters

WARNI NG

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a

ladder.

CAUTION

Before you clean the projector, press the Power button twice on the remote control or

the projector keypad to put the system in Standby mode, and then wait 90 seconds for the

fans to turn off.

l When you clean the air filters, SMARTrecommends you wear protective gloves and, a face

mask or a respirator.

l Clean the air filters in a well-ventilated area.

A message will appear reminding you to clean the filters.

When cleaning the air filters:

l Use compressed air to clean the filters.

l You can also order replacement air filters (part no. 1026200) from your authorized

SMARTreseller (smarttech.com/where). It contains two replacement air filters.

To clean t he air filters

Press the Power button twice on the remote control or the projector keypad to put the

system in Standby mode, and then wait 90 seconds for the fans to turn off.

31 smarttech.com/kb/170782

CHAPTER 4 MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM

2. Locate the two filters on each side on the rear of the projector.

3. Remove the filters from the projector.

4. Clean the filter with compressed air.

5. Insert the clean filter.

32 smarttech.com/kb/170782

Chapter 5

whiteboard system

Before you start 34

Locating status lights 34

Locating serial numbers 34

Resolving interactive whiteboard issues 35

Adjusting the projected image 35

Resetting your interactive whiteboard 36

Resolving connection issues 36

Determining your SMARTV30 projector status 36

Resolving projector issues 37

Resolving projector errors 37

Your projector stops responding 37

The “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Color Wheel Failure”

message appears 37

The “Lamp Failure” message appears 38

The projector Power light is off 38

Resolving image issues 39

Loss of signal 39

Partial, scrolling or incorrectly displayed image 39

Unstable or flickering image 40

Frozen image 41

The image from your connected laptop computer isn’t projected 41

Unaligned projected image 41

Resolving audio issues 42

Resolving network communication issues 43

Resetting your password 43

Resetting the projector 44

Transporting your interactive whiteboard system 44

33 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

This chapter provides basic troubleshooting information for your interactive whiteboard system.

For issues not covered in this chapter, consult the SMARTSupport website

(smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where).

Before you start

Before you troubleshoot your interactive whiteboard system or contact SMARTSupport or your

authorized SMART reseller (smarttech.com/where) for assistance, you need to do the following:

l Locate your interactive whiteboard system’s status lights

l Locate your interactive whiteboard system’s serial numbers

Locating status lights

You interactive whiteboard system consists of several components, which have their own status

lights:

l The SMARTBoard 480 and SMARTBoard M680V interactive whiteboard don’t have status

lights. SMARTProductDrivers must be installed to view the interactive whiteboard’s status.

Your projector’s Power , Temperature and Lamp indicator lights are located on the

bottom of the projector.

Locating serial numbers

The SMARTBoard 480 interactive whiteboard serial number is located on the lower-right edge of

your interactive whiteboard’s frame. For more information, see the

whiteboard user’s guide

(smarttech.com/kb/156693).

SMARTBoard 480 interactive

34 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

The SMARTBoard M600 series interactive whiteboard serial number is located on the lower-right

edge of the frame, as well as on the back of the interactive whiteboard. For more information, see

the

SMARTBoard M600 series interactive whiteboa rd user's guide

The SMARTV30 projector serial number is located on the bottom of the projector.

(smarttech.com/kb/170410).

TIP

You can also access the projector’s serial number through the on-screen menu. For more

information, see

For the locations of serial numbers on other components and accessories, see

smarttech.com/support.

Adjusting projector settings

on page55.

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.

For information not covered in this section, see the

user’s guide

(smarttech.com/kb/156693) or the

(smarttech.com/kb/170410).

Adjusting the projected image

l If your projector isn’t installed in a fixed location, you can correct many image problems by

shifting your projector so that the projected image fits squarely on the interactive surface.

Optimally, each side of the image should extend almost to the edge of the interactive surface.

SMARTBoard 480 interactive whiteboard

SMARTBoard M600 series interactive whiteboa rd

35 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using

SMARTBoard Diagnostics.

l For more projector troubleshooting tips, see

Resolving projector issues

on the next page.

Resetting your interactive whiteboard

You can reset your interactive whiteboard by disconnecting and then reconnecting the power

cable. This turns the power off and back on, restarting all components of your interactive

whiteboard.

Resolving connection issues

l Confirm that the projector’s on-screen menu option for the USB receptacle is set to the

correct video source.

l Confirm that the USB cable is properly connected from a fully functional USB receptacle on

the computer to the interactive whiteboard.

Determining your SMARTV30 projector status

Your projector’s Power , Temperature and Lamp indicator lights are located on the

bottom of the projector.

Use the following table to determine the status of your interactive whiteboard system:

Power indicator light Temperature

Lamp indicator light Project or st atus

indicator light

Solid red

Flashing green

Off

Off Standby

Off Powering up

Solid green Off Off On

Flashing red Off Off Cooling

Alternating green and

Solid red Solid red Downloading firmware

red

Solid red Solid red Off Projector over-heated

Solid red Flashing red Off Fan breakdown

Solid red Off Solid red Lamp failure

Solid red Off Flashing red Color wheel

breakdown

36 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

Resolving projector issues

Resolving projector errors

System administrators can resolve the following projector errors on their own prior to contacting

SMARTSupport. Performing initial troubleshooting on your projector reduces the time of a support

call.

Your projector stops responding

If your projector stops responding, perform the following procedure.

To restart an unresponsive projector

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

The “Projector Overheated”, “Fan Failure”, “ Lamp Failure” or “ Color Wheel Failure” message

appears

If the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears and the

projector stops projecting an image, one of the following issues is occurring:

l The projector is overheating internally because of blocked air vents or an internal

temperature over 55°C (131°F).

l The temperature is overheating but the “Projector Overheated” message fails to display.

l The temperature outside the projector is too high.

l One of the fans has failed.

l The projector has a color wheel issue.

To resolve t he “Project or Overheated”, “Fan Failure” or “Color Wheel Failure” error

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Ensure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. Adjust the fan speed using the service menu.

37 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect

the power cable, and then contact your authorized SMARTreseller (smarttech.com/where).

The “Lamp Failure” message appears

If the “Lamp Failure” message appears, one of the following issues is occurring:

l The lamp is overheating, likely due to blocked air vents.

l The lamp has reached the end of its life.

l The projector has an internal problem.

To resolve t he “Lamp Failure” error

1. Restart the projector (see

2. Check the remaining lamp hours using the on-screen menu (see

Resolving projector errors

on the previous page).

Adjusting projector settings

on page55).

If the lamp has close to 6500 hours of use in Standard mode or close to 8000 hours of use in

Economy mode, it’s near the end of its lifespan.

3. Replace your lamp as described in

Removing a nd replacing the projector la mp module

page27.

4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,

disconnect the power cable, and then contact your authorized SMARTreseller.

The projector Power light is off

If the projector Power light is off, one of the following issues is occurring:

l There was a power outage or a power surge.

l A circuit breaker or a safety switch was tripped.

l The projector isn’t connected to the power source.

l The projector has an internal problem.

To resolve t he unlit projector Power light issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Connect the power cable, and then turn on the projector.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact

your authorized SMARTreseller.

38 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

Resolving image issues

To resolve common image issues, complete the following tasks:

l Ensure the computer or other video source is on and set to display a resolution and refresh

rate supported by the projector (see

l Ensure the video source is properly connected to the projector.

l Press the Input Select button on the remote control or the projector keypad to switch to the

correct video source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting

information.

Loss of signal

If a video source signal isn’t detected, if it’s out of range of the projector’s

support video modes or if the signal is being switched to a different

device or input, the projector doesn’t show a source signal and instead

displays the SMART logo on a blue screen.

Video format

on page61).

To resolve signal loss issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a

longer synchronization period. Cycling back through inputs to the one you want also helps

image synchronization.

2. If the image doesn’t synchronize, check your cable connections to the projector.

3. Ensure that the image signal is compatible with the projector (see

Video format

on page61).

4. If there are any extension cables, switch boxes, connection wall plates or other devices in the

video connection from the computer to the projector, temporarily remove them to ensure

they aren’t causing the video signal loss.

5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller

(smarttech.com/where).

Part ial, scrollin g or incorrectly displayed image

NOTE

This procedure may vary depending on your version of Windows® operating system or

MacOSX operating system software and your system preferences. The following procedures

apply to Windows 7 operating systems and MacOSX10.8 operating system software.

39 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

To resolve a part ial, scrolling or incorrectly displayed image on your Windows computer

1. Select Start > Control Panel.

2. Click Display, and then select Adjust resolution.

3. Verify that your display resolution setting is XGA 1024 × 768.

4. Click Advanced settings, and then click the Monitor tab.

5. Verify that the screen refresh rate is 60 Hz.

To resolve a part ial, scrolling or incorrectly displayed image on your Mac computer

1. Select Apple Menu > System Preferences.

The

System Preferences

dialog box appears.

2. Click Displays.

3. Verify that your display resolution setting is XGA 1024 × 768.

4. Verify that the screen refresh rate is 60 Hz.

Unstable or flickering image

If the projector’s image is unstable or flickering, the frequency or tracking settings on your input

source could be different from the settings on your projector.

IMPORTANT

Write down your setting values before adjusting any of the settings in the following procedure.

To resolve your unst able or flickering image

1. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see

Video format

on page61). Refer to your

computer’s manual for more information.

2. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

40 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

Frozen image

If your projector has a frozen image, perform the following procedure.

To resolve a frozen image

1. Ensure that the Hide Display feature is off.

2. Press the Hide button on the projector’s remote control to hide or show the display.

3. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.

4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

6. Connect the power cable, and then turn on the projector.

7. If the previous steps don’t resolve the issue, contact your authorized SMARTreseller

(smarttech.com/where).

The image from your connected lapt op computer isn’t projected

Laptop computer settings can interfere with projector operations.

Some laptop computers deactivate their screens when you connect a secondary display. Refer to

your computer’s manual for details on reactivating the computer's display screen.

Unaligned projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment

errors can occur when you mount your interactive whiteboard system on an uneven surface or a

wall that has obstructions, or if you swivel the projector too far from the vertical center of your

interactive whiteboard.

Use the instructions in the included

system textless installation guide

SMARTBoard 480iv2 and M680Viv2 interactive whiteboard

is also online (smarttech.com/kb/170779) to eliminate most

image alignment issues.

The projector image can slip if the projector is moved often or installed in a location prone to

vibration, such as next to a heavy door. Follow these precautions to help prevent the image from

becoming unaligned:

l Make sure that the installation wall is plumb and square and doesn’t move or vibrate

excessively.

l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and

that the bracket is firmly secured to the wall according to the installation instructions.

41 sma rttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

l Make sure that the two screws on the top of the projector’s gimbal are tight.

l Make sure that the two screws for the projector boom are tight.

Resolving audio issues

The projector does have an integrated speaker, you can connect an external audio system to the

audio output connector in the projector’s connection panel such as the SMARTSBA-L projection

audio system (smarttech.com\kb\142552)

If no sound is coming from your external audio system, perform the following procedure.

NOTE

You might need to configure your computer to pass audio through HDMI if it isn’t configured

automatically.

To resolve audio issues, complete the following tasks:

l If you are using optional external speakers or an external audio system, ensure that the

speakers’ or audio system’s cables are properly connected to the audio output plug on the

projector’s connection panel.

l Ensure that the video cable from your computer is connected to the appropriate video

connector on your projector.

l If you’re using a VGA cable, ensure that the analog audio cable from your computer’s audio

output is connected to the projector’s VGA audio input connector.

l Press the Mut e button on the projector’s remote control, and if Audio Mute is on, turn it off.

l Use the projector’s remote control to ensure that the volume isn’t at the lowest setting.

l If you’re using an external audio system, ensure that your speaker or audio system is on and

that the volume is turned up.

l Check that your video source input, such as your computer or video device, isn’t

malfunctioning. Ensure that its audio output is on and that the volume isn’t set to the lowest

position.

NOTE

You must display the source input’s video to play its audio through the connected speakers

or audio system.

l Ensure that the correct audio output device is selected in your computer’s Sound settings.

42 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

l If your computer's video signal is connected with an HDMI cable, ensure that your computer's

audio output is also configured to output audio via the same HDMIcable. If your computer's

video signal is connected with a VGA cable, ensure that your computer's audio output is

configured to use its analog audio cable connected between the computer and the projector.

NOTE

If you're using an HDMI video input on the projector, don’t use any DVI to HDMI adapters, as

these won’t transfer audio from the DVI source to the HDMI input on the projector.

l If the previous steps don’t resolve the issue, contact your authorized SMARTreseller

(smarttech.com/where).

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot your system.

To resolve network communicat ion issues

1. Ensure that your network cable is properly connected to the RJ45 connection on the

projector’s connection panel.

2. To activate the projector’s network features, use the “network=on” RS-232 command (see

Projector programming commands

projector settings

complete one of these tasks.

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See

Adjusting projector settings

this IP address into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller (smarttech.com/where).

on page55). The network features on the projector don’t work until you

on page53) or enable the LAN setting (see

on page55 for a description of the IP address field. Enter

Adjusting

Resetting your password

If you forget the projector’s password, you can reset it by performing a factory reset. See

the projector

on the next page.

Resetting

43 smarttech.com/kb/170782

CHAPTER 5 TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

IMPORTANT

This action is irreversible.

To reset all projector sett ings

1. Using the remote control, press the Menu button.

2. Scroll to

3. Scroll to

A confirmation dialog box appears.

4. Scroll to

5. The projector settings reset.

Setting

Reset

Yes

, and then press Enter on the remote control.

, and then press Enter.

and press Ent er.

Transporting your interactive whiteboard system

Save your original interactive whiteboard system packaging so that it’s available if you need to

transport your interactive whiteboard system. When required, repack it with all of the original

packaging. This packaging was designed to provide optimal shock and vibration protection. If you

no longer have your original packaging, purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

If you prefer to use your own packaging materials, make sure you adequately protect your unit.

Make sure that the projector lens is protected against any physical contact or pressure which may

damage the projector’s optics. Ship your interactive whiteboard in an upright position to deter

shippers from placing heavy objects on it.

44 smarttech.com/kb/170782

Appendix A

through a network interface

Web page management 45

Accessing web page management 45

Home 46

LAN Setting 47

Projector Status and Control 48

E-mail Setting 49

Security Setting 49

This chapter includes detailed instructions on how to remotely manage your SMARTBoard

interactive whiteboard system settings through a network interface.

Web page management

You can access advanced setup features via the projector’s web page. This web page enables

you to manage the projector from a remote location using any computer connected to your

intranet.

NOTE

To access the web page, your browser must support JavaScript. Most commonly used browsers

like InternetExplorer®, Chrome™ and Firefox® support JavaScript.

Accessing web page management

Before you can access the web page, connect your projector to the network, and then enable the

projector’s network functions using the projector’s menu. An IP address appears on the on-screen

display.

NOTE

You can view the projector’s IP address by accessing the projector’s LAN Settings menu page

(see

Adjusting projector settings

on page55).

45 smarttech.com/kb/170782

APPENDIX A REMOTELY MANAGING YOUR SYSTEM THROUGH A NETWORK INTERFACE

To use the management web page

1. Start your Internet browser.

2. Type the IP address in the address box, and then press Ent er.

The

SMARTV30 Projector Settings

window appears.

3. Select the menu options in the left pane to access the settings on each page.

4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another

action button next to each setting you change.

Home

The Home menu page displays basic projector information and enables you to select the

on-screen display language.

NOTE

You can view basic projector information but you’re unable to change it (with the exception of

the on-screen display language) from the Projector Information menu page.

Submenu sett ing Description

Model Name

Projector Name

Location

Displays the model name.

Displays the projector name. Set in

LAN Setting

Displays the projector’s location. Set it in

on the next page.

LAN Setting

on the next

page.

Contact Displays contact information. Set it in

LAN Setting

on the next page.

Status Displays the projector’s status.

Lamp Hours Displays how many hours the lamp has been on

Operation hours Displays how many hours the projector has been on

IPAddress Displays the IPaddress. Can be set it in

LAN Setting

on page1.

MACAddress Displays the MACAddress.

Admin Password Displays the administrator password. Set it in

Security Setting

page49.

Language Sets the language from English, German, Spanish, French, Italian,

Dutch, Portuguese, Japanese, Simplified

Projector Information Displays current projector information

46 smarttech.com/kb/170782

APPENDIX A REMOTELY MANAGING YOUR SYSTEM THROUGH A NETWORK INTERFACE

LAN Setting

This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the

network-related addresses and names when DHCP isn’t used. You can also change the projector

name, location and contact information.

Submenu sett ing Description

Model name

Projector name

Location

Contact

Displays the projector’s model.

Type a name for the projector. Click Save.

Type a location for the projector. Click Save.

Type contact information. Click Save.

DHCP Determines if the projector’s IPaddress and other network settings

are dynamically assigned by a DHCPserver or are manually set.

DHCP allows the network’s DHCP server to assign a dynamic

IP address to the projector.

Manual allows you to manually set the projector’s IP address

and other network settings.

IP Address Displays or allows you to set the projector’s IP address in values

between 0.0.0.0 and 255.255.255.255.

Subnet Mask Displays or allows you to set the projector’s subnet mask number in

values between 0.0.0.0 and 255.255.255.255.

Gateway Displays or allows you to set the projector’s default network

gateway in values between 0.0.0.0 and 255.255.255.255.

DNS Displays or allows you to set the projector’s IP address for your

network’s primary domain name server in values between 0.0.0.0 and 255.255.255.255.

Crestron® Cont rol System Device

IPAddress Type the IPaddress for the Crestron RoomView® Express

management software.

Device ID Type the Device ID for the Crestron RoomView Express

management software.

Port Configure the Port for the Crestron RoomView Express

management software.

47 smarttech.com/kb/170782

APPENDIX A REMOTELY MANAGING YOUR SYSTEM THROUGH A NETWORK INTERFACE

Projector Status and Control

This menu allows you to set projector status, image options and audio options.

Submenu sett ing Description

Projector Status

Click R efresh to update the projector status.

Click Power ON to turn on the projector.

Click Power OFF to turn off the projector.

Click Set to save changes to Projector Status options.

Click Clear to reset Projector Status options.

Projector Status Displays the projector’s status.

Auto Power Off (Min) Sets the length of the auto power-off countdown timer between 0

to 120 minutes in five minute increments.

Alert Status Displays the projector’s error status.

Image Control

Ceiling Mount Sets the projector position (Front, Front Ceiling, Rear, Rear

Ceiling).

Input Sets the video input source (HDMI , Computer 1, Comput er 2,

Video).

Color Mode Sets the projector’s display output (Dynamic, PC, Movie, Gamer,

User).

AVMute Turns on or turns off the video source’s audio output.

Aspect Ratio

Brightness

Sets the image output to Aut o, 4:3, 16:9 and 16:10.

Sets projector brightness from 0 to 100. Click Set to save the new brightness setting.

Contrast Sets the difference between the lightest and darkest parts

of the image from 0 to 100.

Audio Cont rol

Volume Sets the audio output from 0 to 32.

Mute Turns on or turns off the projector’s audio output.

48 smarttech.com/kb/170782

APPENDIX A REMOTELY MANAGING YOUR SYSTEM THROUGH A NETWORK INTERFACE

E-mail Setting

This menu allows you to send an email if an error occurs with the projector’s lamp, the lamp life and

projector’s temperature.

Submenu sett ing Description

Email Alert

Click E-mail Alert Test once you’ve entered an email address in theTOfield.

E-mail Alert Turn on or turn off the email alert.

TO Type a valid recipient email address .

CC Type a valid cc recipient address.

From Type a valid recipient address for the sender.

Subject Type a subject line for the email alert.

SMTPSetting

Outgoing SMTPserver Type the SMTPserver address.

Alert Condit ion

Lamp warning When selected, you receive an email if there’s an issue with the

lamp.

Lamp life reminder When selected, you receive an email reminding you about the

remaining lamp life.

Temperature warning When selected, you receive an email if there’s an issue with the

projector’s temperature.

Security Setting

This menu allows you to enable and set a password.

Submenu sett ing Description

Password Enable or disable the password. Click Submit.

New password Type the new password.

Confirm password Type the new password again. Click Submit.

49 smarttech.com/kb/170782

Appendix B

through an RS-232 serial interface

Connecting your room control system to the SMARTV30 projector 52

Pin configuration on the projector’s RS-232 connector 52

Serial interface settings 52

Projector programming commands 53

This appendix includes detailed instructions on how to set up your computer or room control

system to remotely manage your SMARTBoard interactive whiteboard system settings through an

RS-232 serial interface.

51 smarttech.com/kb/170782

APPENDIX B REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE

Connecting your room control system to the SMARTV30 projector

By connecting a computer or room control system to the RS-232 serial interface of the SMARTV30

projector, you can select video inputs, start up or shut down your interactive whiteboard system

and request information such as projector lamp use, current settings and network addresses.

Pin configuration on the projector’s RS-232 connector

The following table provides the pin configuration on the SMARTV30 projector. This pin

configuration follows a three-wire connection so that a straight-through male-to-female RS-232

serial cable connects to the projector’s serial interface in the following arrangement:

Pin number Projector’s female R S-232 connector

2 Transmit data (Tx)

5 Signal Ground (GND)

Receive data (Rx)

Serial interface settings

To be able to make use of the projector’s control port, your computer equipment or room control

system must be configured to match these serial data communications settings.

Sett ing Value

Data Rate 19.2 kbps

Data Bits 8

Parity None

Stop Bits 1

Flow Control None

NOTES

l Asynchronous mode is disabled by default in the projector.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you

receive the command prompt indicating that the system is ready for another command

52 smarttech.com/kb/170782

APPENDIX B REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE

before you continue.

l The room control feature of the projector is always on.

To configure your comput er’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal

emulation program.

2. Connect your computer to the serial connection cable connected to the projector.

3. Configure your serial interface settings using the values in the previous table, and then press

Enter.

The > character appears as a command prompt.

NOTE

If no message appears or an error message appears, your serial interface configuration isn’t

correct. Repeat step 3.

4. Type commands to configure your settings.

NOTES

To see a list of commands available in the current operating mode, type ? and then

press En ter.

If you’re using a terminal emulation program, turn on your program’s local echo setting

to see characters as you type them.

Projector programming commands

This section documents the projector programming commands and responses. You are unable to

enter orogramming commands when the projector is powering on or cooling.

Usable command by power

state

Standby / idle On

on powerstate=powering

Property Valid values

off off powerst ate=cooling

53 smarttech.com/kb/170782

APPENDIX B REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE

Usable command by power

Property Valid values

state

Standby / idle On

get get powerstate

• powering

• cooling

• on

• standby

set set input=<target>

• HDMI1

• VGA1

• VGA2

• Composite 1

set set vol+<value> 1-32

set set vol-<value> 1-32

set set

volume 1-32

54 smarttech.com/kb/170782

Appendix C

The remote control’s Menu button enables you to access the on-screen display to adjust the

projector settings.

IMPORTANT

Keep your remote control in a safe place because there is no other way to access menu options.

Sett ing Use Not es

Pict ure menu

Color Mode Indicates the projector’s

display output (Bright Classroom, Dark Classroom, SMAR TPresent ation, Game and User).

Brightness Sets projector brightness from

0 to 100.

Contrast Sets the difference between

the lightest and darkest parts of the image from 0 to 100.

Sharpness Sets the projected image’s

sharpness from 0 to 31.

Saturation Sets the projected image’s

color saturation from 0 to 100.

Hue Sets the image hue from 0 to

100.

Gamma Sets the gamma from 0 to 3. The default is 0.

Color Temp Sets the color temperature

(Low, Mid and High).

Color Space Configures the signal color

space (Aut o, RGB and YUV).

The default is SMARTPresentation.

The default is 47.

The default is 55.

The default is 15.

The default is 50.

The default is Low.

The default is Auto.

55 smarttech.com/kb/170782

APPENDIX C ADJUSTING PR OJECTOR SETTINGS

Sett ing Use Not es

Position menu

Aspect Ratio Sets the image output to Aut o,

4:3, 16:9 and 16:10.

Phase Set lock phase which affects

the horizontal position of the image.

Clock Set clock dot frequency. This

affects the ability of the signal to lock.

H-Position Set the horizontal position of

the image.

V-Position Set the vertical position of the

image.

Digital Zoom Sets the image zoom to the

center of the image from 0 to

10.

V. Keystone

Sets the tilt of the image from -

40 to 40.

Ceiling Mount Sets the projector position

(Front , Front Ceiling, R ear, Rear Ceiling).

The default is Aut o.

Automatically determined by VGAsource input.

The default is 0.

Zooming in cuts off the outer edges of the source video.

The default is 0.

The default is Front Ceiling.

Sett ing menu

Language Sets the language preference

Menu Location Sets the menu position on

screen from Top Left, Top Right , Center, Bottom Left or Bott om Right.

56 smarttech.com/kb/170782

The default is English.

The default is Center.

APPENDIX C ADJUSTING PR OJECTOR SETTINGS

Sett ing Use Not es

Closed caption Turns on or turns off the closed

captioning feature (Off, CC1, CC2, CC3 and CC4).

VGA Out (Standby)

Turns on or turns off the VGAout terminal.

Test Pattern Turns on or turns off a

projected circle pattern.

Startup Logo Turns on or turns off a startup

logo when the projector lamp is starting and a video source signal isn’t displayed.

UARTMode Sets LAN terminal or the

RS232 terminal for projector control.

LAN Turns on or turns off the LAN

terminal.

Reset Resets projector settings to

their default values.

The default is off. Closed caption applies only to Composite NTSC input sources.

The default is off.

The default is on.

The default is LAN.

The default is off.

If you select Yes, all settings return to the default values, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a SMARTSupport specialist.

Audio menu

Mute Mutes the projector’s audio

output.

Volume Sets the projector’s volume

amplification from 0 to 32.

In Standby Mode Turns on or turns off audio

output when the projector is in

standby mode.

Options menu

Auto Source

Turns on or turns off signal

searching of input connectors.

57 smarttech.com/kb/170782

The default is off.

If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.

The default is 20.

The default is off.

The default is on.

APPENDIX C ADJUSTING PR OJECTOR SETTINGS

Sett ing Use Not es

Select On to have the projector continuously switch inputs until it finds an active video source.

Select Off to maintain signal detection in one input.

Input

Sets the video source (HDMI 1,

VGA 1, VGA 2 or Video 1).

Auto Power Off Sets the length of the auto

power-off countdown timer between 0 to 120 minutes in five minute increments.

Lamp Settings

Displays the lamp settings on

the projector.

High Altitude Turns on or turns off high fan

speed.

Dust Filter Reminder

Sets the dust filter reminder

settings.

The default is HDMI.

The default is 15 minutes.

The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode.

Select 0 to turn off the timer.

The default is off.

58 smarttech.com/kb/170782

APPENDIX C ADJUSTING PR OJECTOR SETTINGS

Sett ing Use Not es

Information Provides the Model Name,

Source, Resolution, Software Version, Color Space and Aspect Ratio

Lamp Settin gs sub-menu

Lamp Hours Used (Normal)

Lamp Hours Used (ECO)

Lamp Life Reminder

Lamp Power Mode

Clear Lamp

Displays the number of lamp hours while in Normal mode.

Displays the number of lamp hours while in Eco mode.

Turns on or turns off the lamp replacement reminder.

Sets the lamp power mode (Normal, Auto, ECO1 or ECO2).

Resets the lamp hours. Always reset the lamp hours after you

Hours

Filt ers R emind (Hou r) sub-menu

This reminder appears 100 hours before the recommended lamp replacement.

The default is Normal.

Normal displays a high-quality, bright image.

ECO1 and ECO2 increases the lamp life by decreasing the brightness of the image.

Aut o enables ImageCare mode which improves lamp life under most circumstances.

replace a lamp, because lamp service reminders are based on the current hours of use. See

Resetting the la mp hours

on page29 for details on the lamp hours reset procedure.

Filters Remind (Hour)

Cleaning Up Reminder

Sets a reminder to clean the filter (0 to 1000 hours).

Turns on or turns off the filter reminder.

LANMenu

DHCP Displays the status of the

network’s Dynamic Host Configuration Protocol (DHCP) as On or Off.

59 smarttech.com/kb/170782

The default is 0 hours.

The default is off.

The default is on.

On enables a DHCP server on the network to automatically assign an IP address to the projector.

Off enables an administrator to assign an IP address manually.

APPENDIX C ADJUSTING PR OJECTOR SETTINGS

Sett ing Use Not es

IP Address Displays the projector’s current

IP address in values between

0.0.0.0 and 255.255.255.255.

Subnet Mask Displays the projector’s subnet

mask number in values between 0.0.0.0 and

255.255.255.255.

Gateway Displays the projector’s default

network gateway in values between 0.0.0.0 and

255.255.255.255.

DNS Displays the projector’s

primary domain name server (DNS) IP address in values between 0.0.0.0 and

255.255.255.255.

Store

Stores the values you entered.

Reset Resets values in the LAN menu

to their default values.

To assign the projector’s IP address, use the projector’s web page to enter an address or use a DHCP server to assign a dynamic IP address (see

system through a network interface

Remotely managing your

page45).

If you select Yes, all LAN settings reset to their defaults, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a SMARTSupport specialist.

60 smar ttech.com/kb/170782

Appendix D

Video format 61

Native video format 61

Video format compatibility 62

HD and SD signal format compatibility 63

Video system signal compatibility 64

Connecting peripheral sources and outputs 64

This appendix provides information on integrating your SMARTBoard interactive whiteboard

system with peripheral devices.

Video format

Your projector has a native video format and various video format compatibility modes. You can

change image appearances for certain formats and compatibilities.

Native video format

The following table lists the native VESA RGB video format and digital HDMIvideo format for the

projector.

Resolution Mode Aspect rat io Refresh rate

(Hz)

1280 × 800 WXGA 16:10 60 48 83.5

61 smarttech.com/kb/170782

Hor izontal frequency (kHz)

Pixel clock (MHz)

APPENDIX D INTEGRATIN G OTHER DEVICES

Video format compatibility

The following tables list the projector’s compatible VESA RGB video formats by resolution, which

you can adjust by using the aspect ratio commands described in

page55.

Resolution Mode Aspect rat io R efresh rat e (Hz) “Match Input ”

720 × 400 720×400_85 1.8:1 85.039 Pillarbox

Adjusting projector settings

appearance

640 × 480 VGA 60 4:3 59.94

640 × 480 VGA 72 4:3 72.809

640 × 480 VGA 75 4:3 75

640 × 480 VGA 85 4:3 85.008

800 × 600 SVGA 56 4:3 56.25

800 × 600 SVGA 60 4:3 60.317

800 × 600 SVGA 72 4:3 72.188

800 × 600 SVGA75 4:3 75

800 × 600 SVGA 85 4:3 85.061

832 × 624 MAC 16" 4:3 74.55

1024 × 768 XGA 60 4:3 60.004

1024 × 768 XGA 70 4:3 70.069

1024 × 768 XGA 75 4:3 75.029

1024 × 768 XGA 85 4:3 84.997

Pillarbox

1024 × 768 MAC 19" 4:3 74.7

1152 × 864 SXGA175 4:3 75

Pillarbox

1280 × 768 SXGA175 1.67:1 60 Letterbox

1280 × 800 WXGA 16:10 60

1280 × 960 Quad VGA 60 4:3 60

1280 × 960 Quad VGA 85 4:3 85.002

1280 × 1024 SXGA3 60 5:4 60.02

1280 × 1024 SXGA3 75 5:4 75.025

62 smarttech.com/kb/170782

Native

Pillarbox

APPENDIX D INTEGRATIN G OTHER DEVICES

Resolution Mode Aspect rat io R efresh rat e (Hz) “Match Input ”

appearance

1280 × 1024 SXGA3 85 5:4 85.024

1400 × 1050 SXGA+ 4:3 59.978

1600 × 1200 UXGA 4:3 60

Pillarbox

1680 × 1050 WSXGA+ 16:10 60 Native

1920 × 1080 HD 1080 16:9 60 Letterbox

HD and SD signal format compatibility

The following tables list the projector’s high definition and standard definition format signal

compatibility, which you can adjust by using the aspect ratio commands described in

projector settings

Signal for mat Aspect ratio Hor izontal

on page55.

frequency (kHz)

Vertical frequency (Hz)

480i (525i) 4:3 15.73 59.94 Full screen

480p (525p) 4:3 31.47 59.94 Full screen

576i (625i) 5:4 15.63 50 Pillarbox

576p (625p) 5:4 31.25 50 Pillarbox

Adjusting

“Match Input” appearance

720p (750p) 16:9 45 59.94 Letterbox

720p (750p) 16:9 37.5 50 Letterbox

1080i (1125i) 16:9 33.75 59.94 Letterbox

1080i (1125i) 16:9 28.13 50 Letterbox

1080p (1125p) 16:9 67.5 59.94 Letterbox

1080p (1125p) 16:9 56.25 50 Letterbox

NOTE

Your projector is HD-ready. Its native resolution supports a pixel-perfect display of 720p source

content. However, because the projector compresses 1080p source content to fit its native

resolution, it doesn’t support a pixel-perfect display of 1080p source content.

63 smarttech.com/kb/170782

APPENDIX D INTEGRATIN G OTHER DEVICES

Video system signal compatibility

The following tables list the projector’s video system signal compatibility delivered over HDMI

video connectors, which you can adjust by using the aspect ratio commands described in

Adjusting projector settings

Video mode Aspect ratio Vertical frequency (Hz)

720p 16:9 59.94

720p 16:9 50

1080i 16:9 50

1080p 16:9 50.94

1080p 16:9 50

576i 5:4 50

480i 4:3 50.94

on page55.

Connecting peripheral sources and outputs

Follow these instructions if you have a peripheral device to connect to your interactive whiteboard

system, such as a DVD/Blu-ray player.

NOTE

Measure the distance between the projector and the peripheral device you want to connect.

Make sure each cable is long enough, has plenty of slack and can be placed safely in your room

without presenting a trip hazard.

64 smarttech.com/kb/170782

APPENDIX D INTEGRATIN G OTHER DEVICES

To connect a peripheral sou rce or output to your projector

1. Connect your peripheral device’s input cables to the projector.

2. Switch input sources to the peripheral device by pressing the Input button on the remote

control.

65 smarttech.com/kb/170782

Appendix E

IR signal format: NEC1

Key Repeat

format

Input F1 8B CA 14 EB

Power ( )

Menu F1 8B CA 1B E4

Up ( ) F1 8B CA 40 BF

Left ( ) F1 8B CA 42 BD

Enter ( ) F1 8B CA 13 EC

Right ( ) F1 8B CA 43 BC

Down ( ) F1 8B CA 41 BE

Hide F1 8B CA 15 EA

Volume up ( ) F1 8B CA 44 BB

Mode F1 8B CA 45 BA

Mute F1 8B CA 11 EE

Volume down ( ) F1 8B CA 46 B9

F1 8B CA 12 ED

Vendor code Key code

Byte 1 Byt e 2 Byt e 3 Byte 4

67 smarttech.com/kb/170782

Appendix F

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and BatteryDirectives)

Electrical and electronic equipment and batteries contain substances that can be harmful to

the environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

Remote contains CR2025 battery. Recycle or dispose of batteries properly.

Perchlorate material

Contains perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

Mercury

The lamp in this product contains mercury and must be recycled or disposed in accordance

with local, state, provincial and federal laws.

More information

See smarttech.com/compliance for more information.

69 smarttech.com/kb/170782

Index

3.5 mm audio connectors 12

accessories

included 5

optional 5

air filters

cleaning 31

aspect ratios 2, 61-64

audio

muting 16

resolving issues with 42

batteries 30, 69

Blu-ray players 64

DVD players 64

electrostatic discharge iv

emissions v

environmental requirements iv

fans 37

flickering 40

focus 10

HD signal compatibility 63

head space clearance 8

height 8

humidity iv

cameras 64

color mode 18, 55

connection diagrams

projector 12

DHCP 22, 47, 59

display modes 16

DNS 47

document cameras 64

dust iv

71 smar ttech.com/kb/170782

image

adjusting 10

focusing 10

resolving issues with 39

image alignment screen 10

installation

choosing a height 8

choosing a location 8

interactive whiteboard

about 3-4

maintaining 25

using 24

IP address 23, 45, 47, 60

INDEX

lamp module

cleaning 27

resolving issues with 38

laptop computers

troubleshooting issues with 41

letterboxing 62-63

light sources 8

location 8

MAC support 62

mercury 69

mounting template 8

mute control 16, 20, 57

native video formats 61

network communication 12, 43, 47, 49

cleaning 27

connection diagram for 12

focusing the image of 10

installing 7

lights and status of 34

locating the serial number on 34

remotely managing 45, 51

routing cables from 13

using your remote control with 15

video format compatibility for 61

quad VGA support 62

refresh rates 61-62

remote control

code definitions for 67

installing the battery 30

using the buttons 16

RJ45 connector 12

room control 45, 51

RS-232 serial interface 12, 52

options 5

original packaging 44

passwords 43

pen ledge

cleaning 26

Perchlorate material 69

peripheral sources 64

pillarboxing 62-63

power 12

projector

about 2

adjusting settings for 18, 55

adjusting the image of 10

72 smarttech.com/kb/170782

SD signal compatibility 63

serial interface SeeRS-232 serial interface

serial number 34

signal loss 39

SMART Board interactive

whiteboard Seeinteractive

whiteboard

SMART UX80 projector Seeprojector

sound Seeaudio

subnet mask 23, 47, 60

SVGA support 62

SXGA support 62

INDEX

temperatures (interactive whiteboard),

operating and storage iv

temperatures (projector), operating and

storage iv

transportation 44

troubleshooting 33

USB receptacles 12

UX80 projector Seeprojector

UXGA support 62

VGA support 62

video

format compatibility for 61

warnings iii

water and fluid resistance iv

web page management 45

WEEE and Battery Directives 69

whiteboard Seeinteractive whiteboard

XGA support 62

73 smarttech.com/kb/170782

SMAR TTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/170782

SMART Board SB480iv2, SBM680Viv2, IV2 Configuration And User's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Safety warnings, cautions and important information

Installation

Operation

Other precautions

Environmental requirements

SMART V30 projector

Included accessories

Remote control

Pens

Other optional accessories

Hardware mounting kit

Choosing a location

Choosing a height

Installing SMART software

Setting up the projector image

Focusing the image

Aligning the image

Projector connection diagram

Integrating your system with peripheral devices

Using your projector

Using your remote control

Using t he remot e cont rol bu ttons

Using your projector keypad

Using your project or keypad but t ons

Adjusting projector settings

Using your interactive whiteboard

Maintaining your interactive whiteboard

Preventing damage to your interactive whiteboard

Keeping the writing surface clean

Cleaning the pen ledge

Cleaning the projector

Focusing and adjusting the projector image

Removing and replacing the projector lamp module

Resetting the lamp hours

Replacing the remote control battery

Cleaning the air filters

Before you start

Locating status lights

Locating serial numbers

Resolving interactive whiteboard issues

Adjusting the projected image

Resetting your interactive whiteboard

Resolving connection issues

Resolving projector issues

Resolving projector errors

Your projector stops responding

The “Lamp Failure” message appears

The projector Power light is off

Resolving image issues

Loss of signal

Part ial, scrollin g or incorrectly displayed image

Unstable or flickering image

Frozen image

The image from your connected lapt op computer isn’t projected

Unaligned projected image

Resolving audio issues

Resolving network communication issues

Resetting your password

Resetting the projector

Transporting your interactive whiteboard system

Web page management

Accessing web page management

Home

LAN Setting

Projector Status and Control

E-mail Setting

Security Setting

Pin configuration on the projector’s RS-232 connector

Serial interface settings

Projector programming commands

Video format

Native video format

Video format compatibility

HD and SD signal format compatibility

Video system signal compatibility