SMART Board M600 series, M680, M685, M680V, M685V User Manual

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SMARTBoard® M600 series

Interactive whiteboard

User’s guide

For models M680, M685, M680V and M685V

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FCC warning

This equipment has been tested andfoundto comply w ith the li mits for a C lass A digital device, pursuant to Part 15 of the FCC R ules. Thesel imits are designed to provide reasonable protection against harmful interference whentheequipment is oper ated in a commercial environment. This equipment generates, uses andcan radiate radio frequency ener gy and, if not installedand used in accordance with the m anufacturer’s instructions, may causeharmful interference to radio communications. Oper ation of this equipment in a residential area is li kely to causeharmful i nterference in which case the user will be requiredto correct the interference at his own expense.

Trademark notice

SMARTBoard, SMARTNotebook, D ViT, SMARTInk, sm arttech, the SMART logo and all SMART taglines are trademarks or r egistered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. M icrosoft and Windows are either r egistered trademarks or trademarks of M icrosoft Corporation in the U.S. and/or other countri es. Mac is a trademark of AppleInc., registered in the U.S. andother countr ies. All other third-party product and company names may be trademarks of their respective owner s.

© 2013SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any languagei n any form by any m eans without thepri or written consent of SMARTTechnologiesULC. Information in this m anual is subject to change w ithout notice and does not represent a commitment on the part of SMART.

This product and/or use thereof covered by one or more of the following U.S. patents: sm arttech.com/patents. Contents are subject to change without notice.

09/2013

smarttech.com/kb/170410

Important information

Before you install and use your SMARTBoard® M600 series interactive whiteboard, read and

understand the safety warnings and precautions in this user’s guide and the included warnings

document. The included warnings document describes the safe and correct operation of your

SMARTBoard interactive whiteboard and its accessories, helping you to prevent injuries and

equipment damage.

N O T E

In this document, the term “interactive whiteboard” refers to your interactive whiteboard and its

accessories and options.

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Important information i

Chapter 1: Introducing your SMARTBoard M600 series interactive whiteboard 1

Introduction 1 Features 2 Computer requirements 2 How does your SMARTBoard interactive whiteboard work? 3 Installation tips 4 Accessories and replacement parts 5

Chapter 2: Connecting your interactive whiteboard to a computer 7

Overview 7 Installing SMARTProductDrivers 8 Calibrating your interactive whiteboard 8 Orienting your interactive whiteboard 9

Chapter 3: Using your interactive whiteboard 11

Using the Pen Tray 12 Using the Floating Tools toolbar 14 Using gestures, dual touch and dual write 15 Updating your SMART software 19

Chapter 4: Maintenance and troubleshooting 21

Tips for trouble-free performance 21 Cleaning your interactive whiteboard 22 General troubleshooting 23 Transporting your interactive whiteboard 29 Contacting SMARTSupport 29

Appendix A: Hardware environmental compliance 31

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 31 Batteries 31

Index 33

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Chapter 1

M600 series interactive whiteboard

Introduction 1 Features 2

Feature highlights 2

Pen tray 2 DViT technology 2 Multitouch gestures 2 Dual touch and dual write 2

Durable surface 2 Computer requirements 2 How does your SMARTBoard interactive whiteboard work? 3

Windows and Mac computers 3

Installation tips 4

Extending your USB cable 4 Avoiding electromagnetic interference (EMI) 5

Accessories and replacement parts 5

Introduction

Your SMART product is a wall-mounted, front projection interactive whiteboard. It enables you to do

everything that you can do at your computer—open and close applications, scroll through files, teach

collaborative lessons, create new documents or edit existing ones, visit websites, play video clips

and more—by touching the interactive surface with your finger or the included pen. When you connect

your interactive whiteboard to a computer and a projector, your computer image displays on the

interactive surface. You can write over any application in digital ink, and then save these notes to a

file in SMARTNotebook™ collaborative learning software for future reference and distribution.

Your SMARTBoard M600 series interactive whiteboard is a full-speed USB 2.0 device with an

external power supply. Your interactive whiteboard receives power from a wall outlet through the

included country-specific power supply and cable.

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C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

Features

Your SMARTBoard M600 series interactive whiteboard is durable and reliable. It features a rugged,

hardened interactive surface, two damage-resistant pens and SMART’s proprietary DViT®

(DigitalVisionTouch) technology. The SMARTBoard M680 interactive whiteboard measures

195.6cm(77") diagonally and has a 4:3 aspect ratio, while the M685 interactive whiteboard measures

221cm (87") diagonally and has a 16:10 aspect ratio.

Feature highlights

Pen tray

The pen tray connects to the interactive whiteboard and holds the two included pens. It features color

select buttons to change digital ink colors. The on-screen keyboard, the right-click and the orient

features are also accessible with pen tray buttons.

SMARTBoard M680V and M685V interactive whiteboards feature a durable pen ledge that holds the

two included pens.

DViT technology

Four digital cameras, one in each of the interactive whiteboard’s corners, track the position of your

finger or the pen as it moves across the interactive surface.

Multitouch gestures

Your interactive whiteboard supports multitouch gestures (Windows® and Mac only). You can use

two fingers to resize an object on a page, to zoom in and out, to rotate an object and more.

Dual touch and dual write

Your interactive whiteboard supports dual touch (Windows and Mac only). Two users can use their

fingers to simultaneously perform mouse functions or write on the interactive whiteboard.

Durable surface

The interactive surface is scratch-resistant, dent-resistant and optimized for projection.

Computer requirements

To successfully power your interactive whiteboard and run SMARTProductDrivers, your computer

must meet certain minimum requirements. For a complete list of computer requirements, go to

smarttech.com/downloads and browse to the latest SMARTNotebook software release notes

applicable to your operating system.

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C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

How does your SMARTBoard interactive whiteboard work?

Your interactive whiteboard functions as an input device for your computer, enabling you to work in

any application on your connected computer. You need two additional components to use your

interactive whiteboard: a computer and a digital projector. These components work together as

follows:

l Your computer runs an application and sends the image to your projector.

l Your projector casts the image onto your interactive whiteboard.

l Your interactive whiteboard detects contact with its screen and sends each contact point to the

connected computer.

Use the pen tray buttons to select different tools. For example, press the left-click button so that

when you touch your interactive whiteboard’s surface, the touch of your finger becomes a mouse

click and you can control your computer from your interactive whiteboard. When you pick up a pen

and press one of the color buttons, digital ink appears, enabling you to write over your desktop or any

open application.

When you install SMARTProductDrivers, a Floating Tools toolbar appears on your desktop. You can

change pen settings such as the transparency, color and width of the ink. You can then save your

notes to a file in SMARTNotebook software. You can also customize other tools, such as the width

of the eraser tool you use to erase your notes.

Windows and Mac computers

SMARTNotebookcollaborative learning software includes SMARTInk™ and

SMARTProductDrivers. SMARTInk works with SMARTProductDrivers to enable you to write on

your screen in digital ink using your interactive product’s pen or your finger.

SMARTInk starts automatically when you start your computer, and the

SMARTInk toolbar appears in the title bar of each open window on your

computer.

N O T E

SMARTNotebook software doesn’t display the SMARTInk toolbar because it includes its own ink

tools that you can use to write directly in your file.

You can press SMARTInk to select ink properties and to perform common tasks such as

capturing your notes.

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C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

SMARTInk includes SMARTInk Notes which enable you to write in digital ink anywhere on your

desktop. When you write outside of the open windows on your computer, a SMARTInk Note appears

and you can write inside the note.

SMARTInk also includes the SMARTInk Document Viewer, which enables you to view your

PDFfiles and to write over them in digital ink.

For more information on using SMARTInk, see the SMARTInk user’s guide

(smarttech.com/kb/170191).

Installation tips

For the installation instructions for your SMARTBoard M600 series interactive whiteboard, see the

SMARTBoard M600 series interactive whiteboard installation guide (smarttech.com/kb/170429). If

you purchased a floor stand, wall-mount or an interactive whiteboard system that includes a projector

or other components, refer to the installation documents included with those components.

The optimal mounting height is 196 cm (77") from the floor to the center of the installation brackets.

However, consider the general height of your user community when you choose a location for

wall-mounting your interactive whiteboard and adjust accordingly.

Ensure that you use the correct mounting hardware for your wall type. You can also order the

SMARTBoard interactive whiteboard hardware kit (Part No. 1020342) from your authorized SMART

reseller.

Extending your USB cable

The USB cable included with your SMARTBoard M600 series interactive whiteboard is within the

limit defined by the USB standard for maximum length. Your interactive whiteboard includes a 5 m

(16') USB cable.

I M P O R T A N T

The combined USB cables connected from your interactive whiteboard to your computer should not

exceed 5 m (16' 5").

However, if this cable isn’t long enough to reach from your computer to your interactive whiteboard,

you can use a bus-powered hub, such as the active USB extension cable (Part No. USB-XT) to

extend your USB connection.

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C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

Avoiding electromagnetic interference (EMI)

You can take some precautions to prevent EMI to your interactive whiteboard:

l Don’t route USB cables parallel to power cables.

l Cross USB cables over power cables at a 90º angle to reduce the risk of interference on the

USB cables.

l Don’t route USB cables close to common sources of EMI, such as electric motors or fluorescent

lighting ballasts.

l Don’t bend USB cables sharply.

l Don’t use USB plug adapters or passive USB wall plates.

Accessories and replacement parts

For a full list of items that you can order for your SMARTBoard M600 series interactive whiteboard,

go to smarttech.com/accessories.

Contact your authorized SMARTreseller (smarttech.com/wheretobuy) to order accessories and

standard replacement parts for your SMARTBoard M600 series interactive whiteboard.

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Chapter 2

whiteboard to a computer

Overview 7

Matching your computer’s resolution to your projector’s resolution 7 Installing SMARTProductDrivers 8 Calibrating your interactive whiteboard 8 Orienting your interactive whiteboard 9

Overview

Your SMARTBoard M600 series interactive whiteboard’s USB interface enables you to connect your

interactive whiteboard to your computer. The included USB cable provides a digital signal from your

computer to your interactive whiteboard, and the included power supply provides power to the

interactive whiteboard.

Matching your computer’s resolution to your projector’s resolution

Ensure that the resolution settings for your projector and computer match. If your computer’s

resolution doesn’t match the projector’s native resolution, the image doesn’t properly fill the

interactive surface and can shimmer or appear distorted.

Set the projector to its optimal image resolution by following the instructions included with your

projector, and then set your computer’s resolution to match. If you need help changing your

computer’s resolution, see the instructions included with your operating system.

You might need to adjust your computer’s refresh rate to obtain the best results. Set the computer to

an initial refresh rate of 60 Hz, and then adjust this rate up or down to determine the ideal refresh rate.

For more information on changing your computer’s refresh rate, see the instructions included with

your operating system.

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C H A P T E R 2

Connecting your interactive whiteboard to a computer

Installing SMARTProductDrivers

You can install SMARTProductDrivers on any computer that meets certain minimum operating

specifications by using the software installation DVD included with your SMART product or by

downloading it from smarttech.com/downloads.

I M P O R T A N T

You must install the latest version of SMARTProductDrivers on your Windows or Mac computer in

order to write in digital ink and to use touch on the interactive whiteboard’s surface.

For a complete list of computer requirements, go to smarttech.com/downloads and browse to the

latest SMARTNotebook release notes applicable to your operating system.

Calibrating your interactive whiteboard

Digital cameras in the corners of the interactive whiteboard track the position of the pens and your

finger on the interactive surface, and then send the information to the SMART software, which

interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.

If you haven't used your interactive whiteboard before, you must perform a calibration. This process

ensures that the cameras accurately track your finger and the pens on the interactive surface. If the

system detects incorrect calibration parameters, a warning bubble may also appear recommending

that you perform a calibration.

To calibrate your interactive whiteboard

1. The first time you connect your interactive whiteboard, press the Please calibrate the

SMARTBoard interactive whiteboard pop-up bubble that appears in the bottom right corner of

your screen.

If the pop-up doesn't appear, click the SMARTsoftware icon in the Windows notification area or

Mac Dock and select SMARTSettings > SMARTHardware Settings > Advanced >

Calibrate.

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C H A P T E R 2

Connecting your interactive whiteboard to a computer

The calibration window opens.

2. With a pen tray pen, press the first target.

3. Keeping the pen on the interactive whiteboard surface, draw along the track until you reach the

second target. Keep the pen in the track, regardless of where the digital ink appears.

4. When you reach the second target, lift the pen from the surface.

5. If the calibration window remains open, the cameras require further calibration. Trace your pen

around the track a second or even a third time until the calibration window closes.

The orientation screen appears.

Orienting your interactive whiteboard

After you install SMARTProductDrivers on your computer and have completed the calibration

procedure, an orientation screen appears. Orienting your interactive whiteboard ensures the greatest

possible level of writing and touch accuracy. Orient your interactive whiteboard any time your

projector or interactive whiteboard has been moved since you last used it, or whenever the mouse

pointer isn’t properly aligned with the pen or your finger when you touch the interactive surface.

To orient your interactive whiteboard

1. On the interactive surface, click the SMART software icon in the notification area (Windows) or

Dock (Mac), and then select Orient.

The Orientation screen opens.

2. Pick up a pen from the pen tray.

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C H A P T E R 2

Connecting your interactive whiteboard to a computer

3. Beginning at the first target on the screen, touch the center of the target firmly with the tip of the

pen and hold the pen steady until the target turns green. When you lift the pen the target moves

to the next point.

4. Repeat step 3 on all the targets.

5. The Orientation screen closes.

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Chapter 3

whiteboard

Using the Pen Tray 12

Pen tray buttons 12 Understanding the Select button's status light 13

Customizing the pen tray buttons 14 Using the Floating Tools toolbar 14 Using gestures, dual touch and dual write 15

Single-finger gestures 16

Selecting and deselecting an object (clicking) 16

Displaying menu options (right-clicking) 16

Dragging an object or scroll bar 16

Double-clicking 16

Displaying the next or previous page 17

Multi-finger gestures 17

Displaying menu options (right-clicking) 17

Enlarging an area or object 17

Reducing the scale of an object 17

Scrolling horizontally or vertically 18

Rotating an object 18

Best practices for gestures and tools 18

Updating your SMART software 19

When you touch your interactive whiteboard’s surface, the interactive whiteboard registers the

horizontal and vertical (or x and y) coordinates on the interactive surface. Your computer’s mouse

driver interprets those coordinates and moves the pointer to the corresponding point on the projected

image.

W A R N I N G

Do not stand (or allow children to stand) on a chair to touch the surface of the SMART Board

product. Instead, safely fix the product at the appropriate height on a wall or use a SMART floor

stand.

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C H A P T E R 3

Using your interactive whiteboard

To open an application on your interactive whiteboard, press twice consecutively on the application’s

icon. When you press twice to open an application, it’s the same as double-clicking your mouse to

open an application on your computer. Similarly, each time you press once on the interactive surface,

it’s the same as a single left click.

N O T E

If necessary, move the mouse or touch the interactive whiteboard’s surface or press any key on

your keyboard to bring your computer out of standby mode.

Using the Pen Tray

In addition to providing a convenient place to hold the included pens, the interactive pen tray on your

SMARTBoard M680 or M685 interactive whiteboard has several controls and indicators.

N O T E

SMARTBoard M680V and M685V interactive whiteboards feature a durable pen ledge that holds

the two included pens, rather than an interactive pen tray.

Pen tray buttons

In the center of the pen tray, there are six buttons. The middle four change the color of digital ink that

appears when you touch the screen. The buttons on either side of the pen color buttons default to the

select (left button) and eraser (right button) functions. These buttons light up to indicate the current

selected tool.

The buttons on the right side of the pen tray enable the right-click, on-screen keyboard and orientation

functions.

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C H A P T E R 3

Using your interactive whiteboard

Understanding the Select button's status light

The Select button's light also indicates the status of the interactive whiteboard. The Select button's

light is solid white when the system is working properly.

The following table shows the Select button's normal states. If the light's behavior doesn't match a

state listed here, see General troubleshooting on page 23.

Select light state Meaning

Flashing white Your interactive whiteboard is receiving power and is

communicating successfully with your computer's USBHID driver but SMARTProduct Drivers isn't installed.

N O T E

In HID mode, interactive whiteboard tools such as the pens are unavailable, but you can move the mouse pointer and perform mouse functions by touching the interactive surface. The Right-Click button on the pen tray might work, depending on the version of operating system you’re using. Neither the Keyboard nor the Orient button works in HID mode.

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C H A P T E R 3

Using your interactive whiteboard

Select light state Meaning

Solid white Your interactive whiteboard is receiving power and is

communicating successfully with SMARTProductDrivers. When you press another pen tray button, the Select button's light turns off and the light on the button you pressed turns on.

Solid amber The controller module is in service mode or the firmware is being

updated.

Off You have selected a non-standard digital ink color using

SMARTNotebook software or SMARTInk, your interactive whiteboard isn't receiving power or your interactive whiteboard is in Standby mode.

Customizing the pen tray buttons

You can customize your pen tray button settings. For example, you can change line transparency,

color and style; you can change the width of the eraser; and you can change the Keyboard and

Right-Click button settings so that they perform another action.

To customize the pen tray button settings

1. Press the SMART software icon in the Windows notification area or Mac Dock, and then select

SMARTSettings.

SMART settings opens.

2. Press SMART Hardware Settings and select your SMART Board interactive whiteboard.

3. Select Pen and Button Settings from the drop-down list, and then select the button you want to

customize.

4. Follow the on-screen instructions.

For more information about customizing your settings, open the online Help by pressing the

SMARTsoftware icon in the Windows notification area or Mac Dock, selecting Help Center, and

then selecting SMART Hardware Settings.

Using the Floating Tools toolbar

You must install and run SMARTProductDrivers on your connected computer to have use of the

Floating Tools toolbar. While you work on your interactive whiteboard, the toolbar floats over your

desktop and any open application. Use your finger or the provided pen tray pens to select a tool from

this customizable toolbar to click, write, erase and open SMARTNotebook software on your

interactive whiteboard.

For more information on how to use SMARTNotebook software, see smarttech.com/support.

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C H A P T E R 3

Using your interactive whiteboard

To open the Floating Tools toolbar

Press the SMARTsoftware icon in the notification area (Windows)or Dock (Mac), and then

press Show Floating Tools.

N O T E S

SMARTNotebook software includes additional toolbars which allow you to control digital

ink pens and other drawing tools.

You can move this toolbar to either the left or right side of the screen.

You can move this toolbar lower on your screen so younger students can reach it.

You’re unable to rotate this toolbar horizontally.

Using gestures, dual touch and dual write

Your interactive whiteboard supports multitouch gestures, dual touch and dual write with your

Windows or Mac computer. Some gestures might not work in all operating systems.

Multitouch gestures enable you to use pre-determined commands on your interactive whiteboard

without using the keyboard or mouse. With a series of two-finger touches on your interactive

whiteboard screen, you can navigate pages, change the look of an object and more.

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C H A P T E R 3

Using your interactive whiteboard

Dual touch enables two users to touch the interactive whiteboard and to simultaneously perform

mouse functions.

Dual write enables two users to use their fingers to write on the interactive whiteboard at the same

time.

Single-finger gestures

You can perform some gestures using one finger, including selecting an object and double-clicking.

Single-finger gestures include the following:

Selecting and deselecting an object (clicking)

Quickly press and release the interactive surface to select or deselect an

object or option. This performs a standard mouse click.

N O T E

This gesture starts applications if your operating system is set to start applications on a single

click.

Displaying menu options (right-clicking)

Press and hold the screen with your finger.

In SMARTNotebook software, Windows and Microsoft® Office programs,

the right-click menu appears.

Dragging an object or scroll bar

Press and hold an object or scroll bar on the screen. Keep your finger on

the screen and slowly move the object or scroll bar. When you reach the

position you want, release your finger.

Double-clicking

Quickly press and release the interactive surface twice in the same spot.

This performs a standard double-click.

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C H A P T E R 3

Using your interactive whiteboard

N O T E

This gesture starts applications if your operating system is set to start applications on a double-

click.

Displaying the next or previous page

Press the screen, and then quickly press again directly to the right of that

point to display the next page.

Press the screen, and then quickly press again directly to the left of that

point to display the previous page.

Multi-finger gestures

You can perform some gestures using two or more fingers, including scaling, scrolling and

manipulating objects. Multi-finger gestures include the following:

Displaying menu options (right-clicking)

Using two fingers on the same hand, press and hold the screen with your left finger and then press the

screen once with your right finger.

Release your left finger from the screen, and then select a menu item with any finger.

Enlarging an area or object

Use one finger on each hand to press in the center of the area or object,

and then drag your fingers away from each other.

Reducing the scale of an object

Use one finger on each hand to press the screen at opposite ends of the

area or object, and then drag your fingers toward each other.

This gesture either scales an object on a page, or the entire page,

depending on the application.

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C H A P T E R 3

9 0 °

Using your interactive whiteboard

Scrolling horizontally or vertically

Use two fingers on the same hand to press the screen.

Keeping your fingers on the screen, move up, down, left or right on the

page. Release your fingers when you’re satisfied with the view.

Rotating an object

Place one finger on either side of the object you want to rotate. Keep one

finger stationary, and quickly move your second finger around the object.

Release your fingers from the screen when you’re satisfied with the angle.

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with your interactive product.

Hold your fingers perpendicular (90°) to the interactive surface at the contact point.

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C H A P T E R 3

Using your interactive whiteboard

Keep your thumb and other fingers away from the interactive surface. They can generate

unintentional commands.

Keep your other hand, elbows and loose clothing away from the interactive surface. They can

generate unintentional commands.

For “click” commands, quickly tap your finger on the interactive surface. Also, make sure you lift your

finger far enough away from the interactive surface between presses so that your finger is out of the

interactive whiteboard cameras’ view.

Updating your SMART software

To update your SMARTsoftware, go to the SMARTsoftware download page or use SMARTProduct

Update (SPU).

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C H A P T E R 3

Using your interactive whiteboard

To check for software updates

1. Click the SMART software icon in the Windows notification area or the Mac Dock, and then

select Check for Updates and Activation.

The SMART Product Update dialog box appears listing the SMART software products installed

on your computer.

N O T E

If you don’t see the Check for Updates and Activation option, contact your network

administrator.

2. Click the Update button beside the software you want to update.

Your SMART software updates automatically.

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Chapter 4

troubleshooting

Tips for trouble-free performance 21 Cleaning your interactive whiteboard 22 General troubleshooting 23

Adjusting the projected image 23 Resetting your interactive whiteboard 23 Preventing USB cable issues 23 Troubleshooting tips 23

Troubleshooting using the status light 27 Transporting your interactive whiteboard 29 Contacting SMARTSupport 29

Tips for trouble-free performance

Your SMARTBoard interactive whiteboard is durable, but take care to prevent any damage to it and

its parts.

l Replace the pen when the nib wears out.

l Don’t touch the interactive surface with sharp or pointed objects.

l Don’t set up and use your interactive whiteboard in an area with excessive levels of dust,

humidity or smoke.

l Don’t use low-odor dry-erase markers because they can be very difficult to erase.

l Don't obstruct the cameras’ view of the interactive whiteboard. For example, don't place

magnets, stickers or adhesive tape on the interactive surface, or rest any objects, including your

hand or the pens, in the recess at the bottom of the interactive surface because this interferes

with the corner cameras’ ability to detect your finger or pens on the interactive surface.

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C H A P T E R 4

Maintenance and troubleshooting

Cleaning your interactive whiteboard

With proper care, your interactive whiteboard will provide years of trouble-free service. Follow these

tips to keep your interactive whiteboard clean.

C A U T I O N

Do not use harsh chemicals or abrasive cleaners on your interactive whiteboard.

I M P O R T A N T

l Before you clean your interactive whiteboard, disconnect its USB and power cables.

l To view dirt or streaks more easily, set your projector to standby (lamp off) mode.

l To clean dust, dirt and finger grease, wipe the interactive surface with a damp cloth or sponge.

Use mild soap, if required.

l Don’t spray cleaner directly onto the interactive surface. Instead, spray a light amount of cleaner

on a cloth and then gently wipe the interactive surface.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces or the cameras in the

corners of the frame.

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C H A P T E R 4

Maintenance and troubleshooting

l Don’t touch the digital cameras located in the corners of the frame. Don’t attempt to clean the

digital cameras without specific instructions from SMARTTechnologies.

l If ink is accidentally used on your interactive whiteboard, remove the ink as soon as possible.

Ink becomes more difficult to remove the longer it stays on the interactive surface.

General troubleshooting

Adjusting the projected image

If your projector isn’t installed in a fixed location, you can correct many image problems by shifting

your projector so that the projected image fits squarely on the interactive surface. Optimally, each

side of the image should extend almost to the edge of the interactive surface.

For more information on your projector, go to smarttech.com/support.

Resetting your interactive whiteboard

You can reset your interactive whiteboard by disconnecting and then reconnecting the power cable.

This turns the power off and back on, restarting all components of your interactive whiteboard.

Preventing USB cable issues

To troubleshoot some common cable routing issues, try disconnecting accessories such as USB

hubs and USB extension cables that are connected to your interactive whiteboard.

The basic system consists of the SMARTBoard M600 series interactive whiteboard, a USB cable, a

power cable, computer hardware, a computer operating system and SMARTProductDrivers. You

can try isolating and replacing each component to identify the cause of the connectivity issue.

Troubleshooting tips

This section describes some symptoms, causes and solutions for problems that you could

experience with your interactive whiteboard.

Try the troubleshooting tips in the following table to quickly resolve most issues with your product.

N O T E

These procedures vary, depending on your operating system and your system preferences.

23 smarttech.com/kb/170410

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

No image is projected on your interactive whiteboard, or a “No Input” message appears.

The projected image is

blurry, too large or doesn’t completely fill your interactive whiteboard’s screen.

Your projector isn’t receiving a video signal.

Check the video cable connections.

Ensure that the correct video input is selected on your projector.

Ensure that your projector is on, and that it’s connected to a power source.

If you’re using a laptop computer, turn on the external video connection. Refer to your laptop’s user’s guide for more information.

Your computer is in standby mode. Move the mouse, or touch the

interactive surface or any key on your keyboard to bring your computer out of standby mode.

Your computer is off. Turn on your computer (or press

your computer’s reset button), and then log on as usual.

Your projector’s position, zoom and focus settings aren’t adjusted.

Adjust the projector’s position, zoom and focus settings. Refer to your projector’s user’s guide for more information.

Your computer’s video resolution settings don’t match your projector’s native resolution.

Consult your projector’s user’s guide for the correct computer video resolution, and then go to Windows control panel or Mac System Preferences to change the computer video resolution to match your projector.

24 smarttech.com/kb/170410

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

The SMARTsoftware icon doesn’t appear in the notification area (Windows) or dock (Mac).

The orientation procedure doesn’t proceed to the second point.

SMARTBoard Tools isn’t running. Start SMARTBoard Tools.

For Windows computers, select

Start > All Programs > SMART Technologies > SMART Board Tools 2013.

For Mac computers, select Finder > Applications > SMART Technologies > Board Tools.

SMARTProductDrivers isn’t installed

Install SMARTProductDrivers on your computer. For details about installing SMARTProductDrivers, see

Installing SMARTProductDrivers

on page 8.

Your computer could be sending input to an application other than the interactive whiteboard’s orientation screen.

Press ALT+TAB on your keyboard to change your operating system’s focus to the interactive whiteboard’s orientation screen. Alternatively, open SMART settings and select Orient/Align the SMARTProduct.

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C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

The interactive surface doesn’t respond when you touch it, the pointer moves erratically or gaps appear when you draw or write.

Your interactive whiteboard isn’t oriented.

Orient your interactive whiteboard.

For more information about orienting your interactive whiteboard, see Orienting your interactive whiteboard on page 9.

SMARTBoard Tools isn’t running. Start SMARTBoard Tools.

For Windows computers, select

Start > All Programs > SMART Technologies > SMART Board Tools 2013.

For Mac computers, select Finder > Applications > SMART Technologies > Board Tools.

SMARTProductDrivers isn’t installed.

Install SMARTProductDrivers on your computer. For details about installing SMARTProductDrivers, see

Installing SMARTProductDrivers

on page 8.

Not all components of SMARTProductDrivers are installed on your computer.

Remove SMARTProductDrivers from your computer, and then install SMARTProductDrivers again.

A camera is obscured. Remove any object attached to

the interactive surface or resting in

the bottom bezel behind the pen

tray.

26 smarttech.com/kb/170410

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

There is a small red × on the SMARTsoftware icon.

SMARTProductDrivers is unable to detect your interactive whiteboard.

Ensure that the USB cable is connected from your computer to your interactive whiteboard and that the USB cable isn’t longer than 5 m (16').

SMARTBoard service isn’t running. Start SMARTBoard service:

In the notification area

1. (Windows) or Dock (Mac),

press the SMART software icon, and then press SMARTSettings.

SMARTSettings opens.

Select About Software and

Product Support > Tools > Diagnostics.

The SMART Board Diagnostics window opens.

Select Service > Start.

Close the SMART Board

4. Diagnostics window, and

then close SMARTSettings.

Troubleshooting using the status light

If your interactive whiteboard has an active pen tray (models SBM680 and SBM685), you can also

use the Select button's status light to help you identify and resolve issues with your product. Refer to

Using the Pen Tray on page 12 for information on the status light's states during normal operation.

N O T E

The pen ledge on SMART Board models SBM680V and SBM685V doesn’t have a status light.

27 smarttech.com/kb/170410

C H A P T E R 4

Maintenance and troubleshooting

Status light Cause Solution

Off

Your interactive whiteboard isn’t receiving power or the USBcable is unplugged.

Your computer is in Sleep

mode or the computer is

off.

You have selected a non-

standard digital ink color

using SMARTNotebook

software or SMARTInk.

Solid amber The controller module is in

service mode or the firmware is being updated.

Flashing white SMARTBoard sevice isn’t

running.

Reset your interactive whiteboard by disconnecting and then reconnecting the power cable at the wall outlet. Check that the USBcable is connected securely.

Touch the interactive whiteboard

surface to wake up your computer or

turn your computer on.

Press a pen tray button to select a

standard color or tool.

Wait for the firmware update to finish.

Start SMARTBoard service.

To determine whether the SMART Board service is running, open SMART Settings and check the message that appears at the bottom.

SMARTProductDrivers isn’t installed.

Install SMARTProductDrivers on your computer. For details about installing SMARTProductDrivers, see Installing SMARTProductDrivers on page 8.

A solid white status light indicates that the interactive whiteboard is working properly. However, if the

pen tray tools don’t work as expected, try the following to resolve the issue.

l If another user reassigned the pen, eraser or other button functions, the tools might not work as

expected. You can return them to normal operation using SMART Settings to change the

SMART hardware settings.

l Reset the interactive whiteboard by disconnecting the power cable at the wall outlet, and

connecting it again.

l Calibrate the cameras to ensure that they accurately track your fingers and the pens (see

Calibrating your interactive whiteboard on page 8).

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C H A P T E R 4

Maintenance and troubleshooting

Transporting your interactive whiteboard

Save your original SMARTBoard interactive whiteboard packaging so that it’s available if you need to

transport your interactive whiteboard. When required, repack your interactive whiteboard with all of

the original packaging. This packaging was designed with optimal shock and vibration protection.

Contacting SMARTSupport

SMARTSupport welcomes your call. However, if you experience difficulty with your SMART

product, consider contacting your authorized SMART reseller (smarttech.com/wheretobuy) first. Your

reseller can often resolve the issue without delay.

Before you contact SMARTSupport, ensure the following:

l You know the serial number of your interactive whiteboard.

l Your computer specifications and operating system meet the minimum requirements for

SMARTProductDrivers.

l The USB and power cables are connected properly to your computer and interactive whiteboard.

l Device drivers are installed on your operating system.

l The interactive surface and bezels aren’t optically obstructed.

l You oriented your interactive whiteboard.

To determine your interactive whiteboard’s serial number

Look on the lower right edge of your interactive whiteboard’s frame when you’re facing the front

of your interactive whiteboard. The serial number is also on the back of the interactive

whiteboard.

29 smarttech.com/kb/170410

Appendix A

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner. For your interactive whiteboard’s

environmental compliance information, see the specifications for your product located at

smarttech.com/SupportSBM600.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to

the environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

Remote contains two zinc-carbon AAA batteries. Recycle or dispose of batteries properly.

31 smarttech.com/kb/170410

Index

accessories 5 adjusting projected image 23 aspect ratio 2

batteries 31

cleaning 22

erasing ink 23

computer

connecting to interactive whiteboard 7 matching resolution to projector 7 refresh rate 7 system requirements 2

contacting SMART Support 29

humidity 21

installation

connecting to computer 7 SMART Product Drivers 8

maintenance 21 multitouch gestures 2, 15

orientation 9

Digital Vision Touch (DViT) technology 2 dual touch / dual write 2 dust 21

gestures 15

best practices 18 multi-finger 17 single-finger 16

33 smarttech.com/kb/170410

parts

accessories 5 pen tray 12 Pen tray 2 projector

adjusting image 23

resolution 7

replacement parts 5 resetting your interactive whiteboard 23 resolution

computer 7

I N D E X

projector 7

serial number 29 SMART Board M600 interactive whiteboard

features 2 how it works 3

resetting 23 SMART Ink 3 SMART Notebook software 1, 3 SMART Product Drivers

floating tools 14

installing 8

orienting your interactive whiteboard 9 SMART software

updating 19 SMART Support 29

transporting 29 troubleshooting 23

USB cable 4

WEEE and Battery Directives 31

34 smarttech.com/kb/170410

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsuppor t

smarttech.com/kb/170410

SMART Board M600 series, M680, M685, M680V, M685V User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Contents

Introduction

Features

Feature highlights

Pen tray

DViT technology

Multitouch gestures

Dual touch and dual write

Durable surface

Computer requirements

Windows and Mac computers

Installation tips

Extending your USB cable

Avoiding electromagnetic interference (EMI)

Accessories and replacement parts

Overview

Matching your computer’s resolution to your projector’s resolution

Calibrating your interactive whiteboard

Orienting your interactive whiteboard

Using the Pen Tray

Pen tray buttons

Understanding the Select button's status light

Customizing the pen tray buttons

Using the Floating Tools toolbar

Using gestures, dual touch and dual write

Single-finger gestures

Selecting and deselecting an object (clicking)

Displaying menu options (right-clicking)

Dragging an object or scroll bar

Double-clicking

Displaying the next or previous page

Multi-finger gestures

Displaying menu options (right-clicking)

Enlarging an area or object

Reducing the scale of an object

Scrolling horizontally or vertically

Rotating an object

Best practices for gestures and tools

Updating your SMART software

Tips for trouble-free performance

Cleaning your interactive whiteboard

General troubleshooting

Adjusting the projected image

Resetting your interactive whiteboard

Preventing USB cable issues

Troubleshooting tips

Troubleshooting using the status light

Transporting your interactive whiteboard

Batteries

Index