PLEASE THINK BEFORE YOU PRINT
SMART Board™ X800
Series Interactive
Whiteboard
User Guide
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Register online at www.smarttech.com/registration
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Keep the following information available in case you need to contact SMART
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FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursua nt to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful inter ference when the equipment
is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the manufacturer’s instruction s, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is l ike ly to cause harmful int erfere nce, in which case the
user will be required to correct the interference at his own expense.
Trademark notice
SMART Board, DViT, SMART Notebook, SMART Ink, smarttech, the SMART logo and all SMART taglines are trademarks
or registered trademarks of SMART Technologies ULC in the US and/or other countries. Microsoft, Windows, Windows
Vista and Excel are either registered trademarks or trademarks of Microsof t Corporation in the US and/or other countries.
Mac is a registered trademark of Apple, Inc. All other third-party product and company names may be trademarks of their
respective owners.
Copyright notice
© 2010–2011 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.
Portions of the software provided with this product are copyrighted by Int el Corporation.
Patent No. US5448263; US6141000; US6337681; US6421042; US6563491; US6674424; US6747636; US6760009;
US6803906; US6829372; US6919880; US6954197; US7184030; US7236162; US7289113; US7342574; US7379622;
US7411575; US7532206; US7619617; US7626577; US7643006; US7692625; CA2058219; CA2386094; EP1297488;
EP1739528; JP4033582; JP4052498; JP4057200; ZL0181236.0; DE60124549. Other patents pending. 02/2011.
Important information
Before you install and use your SMART Board™ X800 series interactive whiteboard,
read the following warnings carefully. Failure to read the warnings below or to follow
the installation instructions included with your SMART product could result in personal
injury or product damage.
NOTE
In this document, the term “interactive whiteboard” refers to your interactive
whiteboard and its accessories and options.
WARNINGS
• Ensure that any cables extending across the floor to your SMART product
are properly fastened together and marked to avoid a trip hazard.
• To reduce the risk of fire or electric shock, do not expose your SMART product
to rain or moisture.
• Refer to the safety warnings and precautions published by the projector
manufacturer. Do not stare (or allow children to stare) directly into the
projector’s beam of light.
• Do not touch (or allow children to touch) your projector because it can
become extremely hot during normal operation.
• Do not stand (or allow children to stand) on a chair to touch the surface of
your SMART product. Instead, safely fix the product at the approp ria te heigh t
on a wall or use a SMART height-adjustable floor stand.
• Do not climb (or allow children to climb) on a wall or standsupported SMART Board interactive whiteboard.
• Two people ar e required to safely mount your interactive
whiteboard because it is too heavy for one person to manoeuvre
safely. When you and your assistant lift your interactive whiteboard,
support its weight at the bottom, avoiding the corner cameras and
balance the top with your other hands.
ii | IMPORTANT INFORMATION
• To prevent injury or product and property damage, use only the mounting
hardware supplied with your SMART Board X800 series interactive
whiteboard when you install your prod uct on drywall. The mounting hardware
provided with other interactive whiteboards may not be strong enough to
support the weight of SMART Board X800 series interactive whiteboards.
• Use two wall-mounting brackets to install SMART Board interactive
whiteboards with a diagonal width of 87" (221 cm) or more.
• For operating safety and to prevent damage to your interactive whiteboard,
connect its USB connector, or SMART connection extenders, only to
a computer that has a USB compliant interface and that bears the
USB logo. In addition, the USB source computer must be compliant with
CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL mark(s)
for CSA/UL 60950.
• To prevent injury or product damage as a result of tipping, mount your
interactive whiteboard only on a floor stand that is certified for use with
SMART Board X800 series interactive whiteboards, such as the
SMART FS670 Mobile Floor Stand or SMART HAWM FS-UX Mobile
Floor Stand. Do not modify your interactive whiteboard or your floor
stand to make them compatible.
• Move a floor stand-supported SMAR T Board interactive whiteb oard with care.
Sudden stops, excessive force and uneven surfaces may cause the product
to overturn.
CAUTIONS
• If you need to lean your interactive whiteboard against a wall, make sure that
it remains in an upright position, resting on its pen tray brackets, which are
designed to sustain your interactive whiteboard’s weight. Do not rest your
interactive whiteboard on its side, on the top of its frame or on the corners
of the frame where the cameras are located.
• Do not add any extra weight or excessive pressure to a wall-mounted
interactive whiteboard or its pen tray. SMART designed the brackets to
support only the weight of your interactive whiteboard and its accessories
during normal use.
• There are no user-serviceable parts inside th e pen tray. Only qualified
individuals should disassemble the pen tray’s printed circuit boards,
using proper electrostatic discharge (ESD) protection.
• When transporting your SMART Board interactive whiteboard, repack it with
as much of the original packaging as possible. This packaging was designed
for optimal shock and vibration protection.
• Do not use compressed air to clean the interactive whiteboard’s cameras
because the force of the air could damage them.
iii | IMPORTANT INFORMATION
• Do not allow cleaner to flow onto the reflective strips at the edges of the
interactive whiteboard’s frame or into the pen tray slots.
• Do not set up and use your interactive whiteboard in an area with excessive
levels of dust, humidity or smoke.
• If your SMART Board interactive whiteboard requires replacement parts,
make sure that the service technician uses replacement parts specified by
SMART Technologies or parts with the same characteristics as the original.
Other precautions
If you own a SMART product other than a SMART Board X800 series interactive
whiteboard, refer to the installation manual for your product for relevant warnings
and maintenance instructions.
iv | IMPORTANT INFORMATION
Contents
Important information.....................................................................................................i
Other precautions.....................................................................................iii
1 About your SMART Board X800 series interactive whiteboard............................. 1
In this chapter................................................................................................. 1
Features.......................................................................................................... 2
Your SMART Board X800 series interactive whiteboard.......................... 2
Feature highlights..................................................................................... 3
Understanding how your SMART Board interactive whiteboard works .......... 4
Other components.................................................................................... 4
Included parts and accessories........................... ........................................... 5
Pens......................................................................................................... 5
Eraser....................................................................................................... 5
SMART Board interactive whiteboard wall-mounting kit .......................... 5
SMART USB cable................................................................................... 5
Power supply............................................................................................ 5
Optional accessories ................................. ... ... .... ... ... ... .................................. 5
2 Installing and securing your SMART Board interactive whiteboard ...................... 7
In this chapter................................................................................................. 7
Environmental requirements........................................................................... 7
Installing your SMART Board interactive whiteboard ..................................... 8
Installation Tips ........................................................................................ 9
Replacing a SMART Board interactive whiteboard on drywall................. 9
Securing the pen tray and interactive whiteboard............................. ... ... ... ... 10
Securing the pen tray to the pen tray brackets....................................... 10
vi | CONTENTS
3 Connecting your interactive whiteboard to your computer ............... ... .... ... ...... ... 11
In this chapter............................................................................................... 11
Connecting the USB cable............................ ... .... ... ... ... .... ... ... ... ... .... ............ 12
Installing SMART Product Drivers ................................................................ 13
Configuring your computer settings.............................................................. 14
Recommended settings ................... ... ... ... .... ... ... ... .... ... ... ...................... 14
Matching your computer’s resolution to your projector’s resolution....... 14
Calibrating your interactive whiteboard......................................................... 15
Orientating your interactive whiteboard........................ .... ... ... ... ... ................ 16
Connecting a guest laptop............ ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... ... 18
4 Using and maintaining your SMART Board interactive whiteboard . ... .... ...... ... ... 19
In this chapter............................................................................................... 19
Getting started.............................................................................................. 20
Turning the interactive whiteboard on and off........................................ 20
Power panel controls and indicators ...................................................... 20
Using the pen tray......................................................................................... 22
Pen tray buttons............................................ ... ... ... .... ... ......................... 22
Customising your pen tray buttons......................................................... 22
Using Ink Aware............................................................................................ 23
Updating SMART software........................................................................... 23
Writing, selecting and erasing using object awareness................................ 24
Enabling the lockable pen option ........................................................... 24
Using gestures.............................................................................................. 25
Selecting and deselecting an object (clicking)........................................ 25
Displaying menu options (right-clicking or Control-clicking)................... 25
Double-clicking....................................................................................... 26
Dragging an object, scroll bar or window ............................................... 26
Erasing digital ink................................................................................... 26
Best practices for gestures and tools..................................................... 27
vii | CONTENTS
Tips for trouble-free performance.................... .... ... ... ... ................................ 30
Safety tips for teachers .......................................................................... 30
Preventing damage to your interactive whiteboard.......................... ... ... 31
Keeping the writing surface clean................................................................. 31
Cleaning the pen tray’s sensors............................................................. 32
Troubleshooting your SMART Board interactive whiteboard .............................. 33
In this chapter............................................................................................... 33
Adjusting the projected image ...................................................................... 33
Resetting your interactive whiteboard........................................................... 34
Using the Connection Wizard....................................................................... 34
Troubleshooting tips ............................................ ......................................... 35
Troubleshooting using the Ready light ......................................................... 37
Flowchart 1: Getting started................................................................... 38
Flowchart 2: Diagnosing power issues................................................... 39
Flowchart 3: Ready light red................................................................... 40
Flowchart 4: Ready light is flashing green.............................................. 41
Flowchart 5: Ready light is green........................................................... 42
Troubleshooting using SMART Board Diagnostics....................................... 43
Checking the camera view..................................................................... 43
Checking the interactive whiteboard’s calibration .................................. 44
Finding more information.............................................................................. 44
Contacting SMART Technical Support......................................................... 45
Transporting your interactive whiteboard...................................................... 45
Removing the pen tray.................................................................................. 46
viii | CONTENTS
A Hardware environmental compliance.................................................................. 47
Waste Electrical and Electronic Equipment regulations
(WEEE Directive).......................................................................................... 47
Restriction of Certain Hazardous Substances (RoHS Directive).................. 47
Packaging..................................................................................................... 47
China’s Electronic Information Products regulations........................ ... ... ... ... 48
U.S. Consumer Product Safety Improvement Act ........................................ 48
B Customer support................................................................................................ 49
Online Information and Support.................................................................... 49
Training......................................................................................................... 49
Technical Support......................................................................................... 49
Index ................................................................................................................... 51
Chapter 1
About your SMART Board X800 series interactive whiteboard
Your SMART Board X800 series interactive whiteboard is the most advanced and
intuitive touch-sensitive, front-projection interactive whiteboard in the world, featuring
SMART’s proprietar y DViT™ (Digital Vision Touch) technology. Its modular and
expandable hardware and software architecture enables you to do everything you
can do at your computer – open and close applications, conference with others,
create new documents or edit existing ones, visit websites, play and manipulate
video clips and more – simply by touching the interactive surface. Two users can
also draw on the interactive surface at the same time and you can use an array
of gestures within applications.
You can also write over any application in digital ink using a pen tray pen or your
finger and then save these notes for future reference and distribution.
In this chapter
Refer to these topics to learn more about your SMART Board X800 series interactive
whiteboard and for information about product parts and accessories.
Features........................... ... .... ... ... ... .... ............................................. ... .. page 2
Understanding how your SMART Board interactive
whiteboard works................................................................................... page 4
Included parts and accessories........................... ... ... ... .... ... ... ... ... .... ... .. page 5
2 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
Pen colour
buttons
Pen tray buttons
and indicators
Cameras
Interactive
surface
Pen tray
Cameras
Eraser slot
Pen slot
Pen slot
Pen tray
Power
module
Keyboard
button
Right Click
button
WHITEBOARD
Features
Y our SMART Board X800 series inter active whiteboard
includes the familiar features of other SMART Board
interactive whiteboard series. In addition, it features
the ability for two users to draw simultaneously over
the entire interactive surface, enabling improved
collaboration. The X800 series also features a modular
pen tray design that makes it easy to add accessories.
The following models are available:
• SBX880 and SBX880-MP – 77" (195.6 cm) diagonal
• SBX885 and SBX885-MP – 87" (221 cm) diagonal
Refer to the product specification sheets for specific product dimensions.
Your SMART Board X800 series interactive whiteboard
Use the illustration below to familiarise yourself with the components of your
interactive whiteboard.
3 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Feature highlights
Software
To use all the features of your interactive whiteboard described in this guide,
go to smarttech.com/downloads
of SMART software and SMART Product Drivers installed on your computer.
Dual sketch capabilities
Two people can each pick up a pen and draw on the interactive surface at the same
time, providing a higher degree of interactivity.
SMART Ink™
The SMART Ink feature smoothes out the appearance of the digital ink, which
improves the legibility of your handwriting as you write over applications, websites
and videos. The ink becomes an object that you can move and manipulate.
Touch and gestures
You can perform mouse functions with your finger and write and erase digital ink with
a pen tray pen or the eraser. The object awareness feature enables you to pick up
a pen and then write, select or erase without replacing the pen.
and ensure that you have the latest version
Pen tray
The SMART Board X800 series interactive whiteboard features a modular pen tray
with an intuitive new design. As well as two pens and an eraser, pen tray buttons
activate the pen’s colour, the on-screen keyboard, right click, Orientation and Help
functions.
Durable surface and dry erase
The hard-coated surface is scratch resistant, optimised for projection, comp atible with
dry-erase markers and easily cleaned.
Wall-mount bracket
Wall mount brackets enable you to install your SMART Board interactive whiteboard
simply and securely.
Cables
Connect your SMART Board interactive whiteboard to your computer with the
included, standard USB cable and to a wall outlet with the included power supply.
Security cable lock
Lock your interactive whiteboard with a security cable (not included) to help safeguard
it from theft.
4 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Understanding how your SMART Board interactive whiteboard works
Your interactive whiteboard functions as an input device for your computer, just like a
mouse, enabling you to work in any app lication on your computer from your interactive
whiteboard.
When you touch your interactive whiteboard’ s surface, the four cameras located in the
interactive whiteboard’s corners detect the contact’s horizontal and vertical (or x,y)
coordinates. Your computer interprets these coordinates and moves the pointer
to the corresponding location on the interactive whiteboard’s surface.
Other components
Using your interactive whiteboard requires
two additional components: a computer and
a digital projector.
These components work together as follows:
• Your computer runs an application and
sends the image to your projector.
• Y our projector casts the image onto your
interactive whiteboard.
• Your interactive whiteboard acts both as your computer’s monitor and its input
devices, that is, its mouse and keyboard, enabling you to control any application
by touching the interactive surface.
When you install SMART Product Drivers on your computer, the touch of your finger
on the interactive surface becomes a mouse click, enabling you to control your
computer from your interactive whiteboard. When you use a pen from the pen tray,
the system detects which tool you’re using. SMART Product Drivers then interacts
with the computer’s mouse driver to change the pointer to a coloured pen, enabling
you to write in digital ink on your desktop or any open application. When you use the
eraser, you can erase the digital ink. You can even use your finger on the interactive
whiteboard’s surface without returning the pen tray tools – automatic object
awareness determines the tool that you’r e us in g on th e inte ra ct ive surf ace . You can
also save your notes to a .notebook file, or directly into any Ink Aware application.
5 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Included parts and accessories
Your SMART Board X800 series interactive whiteboard includes the following
accessories.
Pens
There are two pens included with your interactive whiteboard. Pick up a pen and press
one of the four colour buttons on the pen tra y (black, red, gre en or blue) to change the
colour of digital ink that you write with on the interactive whiteboard.
Eraser
The eraser is rectangular like a traditional
blackboard eraser.
SMART Board interactive whiteboard wall-mounting kit
The 32" (81.3 cm) wall-mount bracket comes with five screws and toggle bolts,
enabling you to mount your interactive whiteboard simply and securely on the wall.
Model SBX885 comes with two wall-mounting kits.
SMART USB cable
A 16' 5" (5 m) USB cable enables you to connect your
SMART Board X800 series interactive whiteboar d
to a USB receptacle on your computer.
Power supply
The SMART Board X800 series interactive whiteboard receives power from a wall
outlet through the included countr y-specific power supply and cable.
Optional accessories
You can add a variety of optional accessories to your SMART Board X800 series
to best meet your specific needs. You can purchase these items when you order
your interactive whiteboard or later from your authorised SMART reseller
For more information about accessories, go to the
SMART Board interactive whiteboard accessories page
.
.
6 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE
WHITEBOARD
Chapter 2
Installing and securing your SMART Board interactive whiteboard
In this chapter
Refer to these topics for information about mounting your SMART Board X800 series
interactive whiteboard on a floor stand or on a wall.
Environmental requirements.................................................................. page 7
Installing your SMART Board interactive whiteboard ............................ page 8
Securing the pen tray and interactive whiteboard................................ page 10
Environmental requirements
Before installing your interactive whiteboard, review the following environmental
requirements.
Environmental
requirements
Operating temperature 41°F to 95°F (5°C to 35°C)
Storage temperature -40°F to 120°F (-40°C to 50°C)
Humidity 5% to 80% relative humidity, non-condensing
Water and fluid
resistance
Parameter
• Intended for indoor use only . Doesn’t meet any sal t-spray
or water ingress requirements.
• Don’t pour or spray liquids directly onto the interactive
whiteboard or any of its sub-components. These liquids
might get into areas where they could damage sensitive
electronic components. Refer to page 31 for detailed
instructions on cleaning your interactive whiteboard.
8 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD
INTERACTIVE WHITEBOARD
Environmental
requirements
Dust • Moderate dust. Intended for use in office and classroom
Conducted and
radiated emissions
Parameter
environments. Not for industrial use where heavy dust
and pollutants can cause malfunctions or impaired
operation.
• Designed for pollution degree 1 (P1) as per EN61558-1,
which is defined as “No pollution or only dry nonconductive pollution”.
EN55022/CISPR 22, Class A
Installing your SMART Board interactive whiteboard
Follow the procedure outlined in the installation document included in yo ur inte ra ctive
whiteboard’s box to install your inter active white boa rd . If yo u purcha sed a floor stand,
wall mount or an interactive whiteboard system that includes a projector or other
components, refer to the installation documents included with these components.
The optimal mounting height is 77" (196 cm) from the floor to the centre of the
installation brackets. However, consider the general height of your user community
when you choose a location for wall-mounting your interactive whiteboard. If you
mount your interactive whiteboard too low, it might force tall people to bend over
uncomfortably. If it’s too high, other people might need to reach up too far.
Also remember to leave enough room on either side of the interactive
whiteboard so that you can stand beside it.
WARNINGS
• Two people are r equired to safely mou nt your interactive whiteb oard be cause
it is too heavy for one person to manoeuvre safely. When you and your
assistant lift your interactive whiteboard, support its weight at the bottom,
avoiding the corner cameras and balance the top with your other hands.
• The weight of the interactive whiteboard is approximately 52 lb. (23.7 kg) for
the SBX880 model and 61 lb. (27.5 kg) for the SBX885 model. Check your
local building codes to ensure that your wall can support this weight and use
appropriate mounting hardware for your wall type.
9 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD
Power cord receptacle
INTERACTIVE WHITEBOARD
CAUTIONS
• If you need to lean your interactive whiteboard against a wall before you
mount it, make sure that it remains in an upright position, resting on its pen
tray brackets, which are designed to sustain your interactive whiteboa rd’s
weight.
• Do not rest your interactive whiteboard on its side, on the top of its frame or
on the corners where the cameras are located.
Installation Tips
• Ensure that the bottom of the pen tray is unobstructed at all times because
you will need to access it if the interactive whiteboard requires service.
• Install your interactive whiteboard on a flat, plumb wall.
• If you’re installing the interactive whiteboard on drywall, use all the toggle
bolts supplied. If one of the bracket holes aligns with a wall stud, use
appropriate hardware in that hole instead of a toggle bolt.
• Ensure that the power cord is connected to the correct receptacle in the pen
tray, as shown below.
Replacing a SMART Board interactive whiteboard on drywall
If you’re replacing a SMART Board 500 or 600 series interactive whiteboard with
the heavier X800 series on drywall, you must remove the wall-mount bracket and
mounting hardware, and then install all the mounting hardware and brackets supplied
with your X800 series interactive whiteboard instead.
CAUTION
To help ensure that your interactive whiteboard is mounted correctly, make sure
that the colour of the wall-mount hanger on the back of the interactive whiteboard
and the wall-mount bracket are the same.
10 | CHAPTER 2 – INSTALLING AND SECU RING YOUR SMART BOARD
Lock slot
Security screw holes
INTERACTIVE WHITEBOARD
Securing the pen tray and interactive whiteboard
Because your SMART Board interactive whiteboard’s pen tray is detachable,
you might want to safeguard it – and your interactive whiteboard – by anchoring
it with a security cable (not included). Underneath the pen tray, you’ll find a lock
slot that accommodates a security cable, such as a Kensington® lock.
IMPORTANT
Securing the pen tray can provide thef t deterre nce for your inte ractive whitebo ard
because the screws that secure your interactive whiteboard to the wall are located
directly behind the pen tray, and cannot be removed without first detaching the
pen tray. In effect, when you secure the pen tray, you also secure your interactive
whiteboard if the security cable is tight.
To lock the pen tray
to your interactive
whiteboard
1. Loop your security cable behind the pen tray brackets before you secure them
to the wall.
2. Thread the lock end of the cable through the loop end of the cable.
3. Verify that the cable is tight enough that you can’t remove the pen tray while
the lock is in place and then install the pen tray.
4. Insert the prong end of the security cable into the lock slot and then complete
the pen tray installation by locking it.
Securing the pen tray to the pen tray brackets
Since you can remove the pen tray without tools, you might want to securely attach
it to its brackets. To do this, insert two No. 8/M4 screws (not included) into the holes
indicated by a lock symbol on the bottom of the pen tray.
Chapter 3
Connecting your interactive whiteboard to your computer
In this chapter
Refer to these topics for information about connecting your SMART Board X800
series interactive whiteboard to your computer.
Connecting the USB cable............................ ... .... ... ... ... .... ... ... ... ... .... ... page 12
Installing SMART Product Drivers ....................................................... page 13
Configuring your computer settings..................................................... page 14
Calibrating your interactive whiteboard................................................ page 15
Orientating your interactive whiteboard........................ .... ... ... ... ... .... ... page 16
Connecting a guest laptop............ ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... page 18
Your interactive whiteboard will be touch sensitive after you install SMART Product
Drivers on your connected computer . Perform the brief calibration and user-orient ation
procedures (see page 16) to ensure that the interactive whiteboard interprets the
location of your touch accurately.
12 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
USB Type-B
receptacle
COMPUTER
Connecting the USB cable
Your SMART Board interactive whiteboard has a USB 2.0 interface that r uns at
speeds of up to 12 Mbps. Your interactive whiteboard’s main USB connection is
located on the bottom of the pen tray. The connector is a USB Type-B receptacle.
The unit works with full-speed USB 2.0- and USB 1.1-compliant interfaces.
WARNING
For operating safety and to prevent damage to your interactive whiteboar d,
connect its USB connector, or SMART connection extenders, only to a computer
that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear
the CE mark and CSA and/or UL marks for CSA/UL 60950.
This location provides access to the USB receptacle without having to remove your
interactive whiteboard from the wall.
To connect the USB cable 1. Connect one end of the included USB cable to a USB A receptacle on your
computer.
2. Connect the other end of the USB cable to your interactive whiteboard’s USB
receptacle. Tuck the cable into the cable management slot on the bottom of the
pen tray to prevent a tripping hazard.
3. Turn on your computer.
4. Install SMART Product Drivers.
13 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
COMPUTER
Installing SMART Product Drivers
After you install SMART Product Drivers on your computer, your SMART Board
interactive whiteboard’s surface will respond to the touch of your finger or a pen
tray pen. SMART Product Drivers include the tools you need to contro l compu te r
applications with your finger or a pen and to write over them in digital ink.
NOTE
If you don’t install SMART Product Drivers, interactive whiteboard tools such
as the pens and the eraser don’t work, but you can move the mouse pointer
and perform mouse functions by touching the interactive surface.
To install SMART
Product Drivers
1. Download the SMART Product Drivers .exe (Windows) or .dmg (Mac) file to your
computer from the disc or link included with your interactive whiteboard, or from
smarttech.com/downloads
NOTE
In most cases, SMART Product Drivers is downloaded automatically when
you install SMART Notebook™ or SMART Meeting Pro™ software.
2. If it’s not already on, turn on your projector to see the projected computer image
on your interactive whiteboard.
3. Locate the installation programme and follow the on-screen instructions
to complete the installation.
SMART Board Tools opens automatically.
4. If SMART Board Tools doesn’t open:
– If you have a Windows® computer, select Start > All Programs > SMART
Technologies > SMART Product Drivers > SMART Board Tools.
– If you have a Mac computer, open Mac HD and then select Applications >
SMART Product Drivers > SMART Board Tools.app.
The Ready light in your interactive whiteboard’ s pen tray turns from flashing green
to solid green and the SMART software icon appears in the Windows notification
area or Mac Dock, indicating that your interactive whiteboard is communicating
successfully with SMART Product Drivers.
.
You can now pick up a pen from the pen tray and write over your desktop or any
projected application as well as use all the other features of your SMART software.
For more information on using your SMART software, press the SMART software
icon and select Help.
14 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
COMPUTER
Configuring your computer settings
For optimal configuration, use the following settings for the computer connected
to your interactive whiteboard.
Recommended settings
Configure your computer’s power management settings to turn off the monitor after
one hour of inactivity and to put the hard disks into standby mode after two hours.
This extended period prevents the computer from shutting down unexpectedly (for
example, during presentations or meetings that have gaps in computer activity).
Your computer will stop sending a video signal to your projector after a period of idle
time, which may trigger the projector to go into standby mode. Similarly, you can put
your projector in standby mode by following the manufacturer’s instructions included
with your projector. To change the settings, see the instructions included with your
operating system.
Matching your computer’s resolution to your projector’s resolution
Ensure that the resolution settings for your projector and computer match. If your
computer’s resolution doesn’t match the projector’s native resolution, the image won’t
appear correctly or will be distorted. See Getting the Best Image Quality on Your
SMART Board Interactive Whiteboard (smarttech.com/kb/127199
information.
Determine your projector’s native resolution, indicated in your projecto r’s user’s guide
and then set your computer’s resolution to match. You can change your computer’s
resolution in Windows Control Panel or in the Mac System Preferences. If you need
further help changing your computer’s resolution, see the instructions included with
your operating system.
You might also ne ed to ad jus t you r co mp u te r’s refresh rate to obtain the best results.
Set the computer to an initial refresh rate of 60 Hz and then adjust this rate up or down
until you determine the ideal refresh rate. For more information on changing your
computer’s refresh rate, see the instructions included with your operating system.
) for more
15 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
COMPUTER
Calibrating your interactive whiteboard
Digital cameras in the corners of the interactive whiteboard track the position of the
pens, eraser and your finger on the interactive surface and then send the information
to the SMART software, which interprets this information as mouse clicks, digital ink or
ink removal in the appropriate location.
The first time that you connect your SMART Board interactive whiteboard, if you
don’t see a pop-up bubble telling you to calibrate the interactive whiteboard, press
the Help button on the pen tray to start the calibration process as described below.
This process ensures that the cameras accurately track your finger and the pens
on the interactive surface.
IMPORTANT
If you have not used your interactive whiteboard before, you must perform a
calibration. If the system detects incorrect calibration parameters, a warning
bubble may also appear recommending that you perform a calibration.
To calibrate the interactive
whiteboard
1. Click the SMART software icon in the Windows notification area or Mac Dock
and then click Control Panel.
2. Select SMART Hardware Settings.
3. If you have more than one SMART product connected, select the appropriate
interactive whiteboard.
4. Click Advanced Settings and then click Calibrate.
The Calibration window opens. This may take a few moments while your
system sets up.
16 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
5. Use the tip of a pen tray pen to press the red targets as they appear. Move the
6. Continue until you have pressed all the targets.
COMPUTER
tip to the centre of each target until the target turns green and then lift the pen.
When you remove the pen, the target moves to the next calibration point.
NOTE
You can recalibrate a target by pressing the left-arrow key on your keyboard
or the Keyboard or Right Click buttons on the pen tray.
When you’ve pressed all the targets, a message appears saying that the
calibration was successful and then the orientation screen appea rs.
Orientating your interactive whiteboard
After you install SMART Product Drivers on your compu ter and calibrate your
interactive whiteboard, an orientation screen appear s. The 4-poin t orientation process
ensures that the calibration coordinate s are accurately associated with the relative
location of your projected image on the interactive surface. The orientation data
is saved in your interactive whiteboard. If you connect a different computer,
the orientation data for your interactive whiteboard remains unchanged.
To orientate your
interactive whiteboard
Orient your interactive whiteboard if your projector or interactive whiteboard has
moved since you last used it or whenever the mouse pointer isn’t properly aligned
with your finger or a pen tray pen when you touch the inter active whiteboard’ s sur face.
1. Press the Orientation button on the pen tray (see page 20).
The orientation screen opens.
2. Pick up a pen from the pen tray.
17 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
Poor orientation pointGood orientation point
The pen touches the centre of the target.
COMPUTER
3. Beginning at the upper-left corner of the screen, touch the centre of the target
firmly with the tip of the pen. When you remove the pen, the target moves to the
next orientation point. Try not to flick the pen when you lift it from the interactive
surface and make sure that you lift it from the screen at a 90° angle.
NOTE
Although you can use your finger to orient yo ur inter a ctive w hit eb oar d, a fin epoint tool such as a pen tray pen provides greater precision when touching
the targets. The more precisely you touch the targets, the more accurately
your finger or pen tray pen appears on the interactive screen.
4. Repeat step 3 until you complete the orientation process.
The orientation screen closes.
NOTE
You can re-orient a target by pressing the left arrow key on your keyboard,
or the Keyboard or Right Click buttons on the pen tray.
18 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR
COMPUTER
Connecting a guest laptop
If you want to connect a guest laptop without installing SMART Product Drivers on it,
disconnect the USB cable from your resident computer and then connect it to the
laptop. You’ll immediately have touch control of the interactive whiteboard, but won’t
be able to use digital ink. You’ll also need to connect a video cable between the laptop
and projector.
NOTE
With a laptop connected, the Ready light on your interactive whiteboard blinks
until you install SMART Product Drivers. This is normal. See page 21 for more
information about Ready light states.
Y ou must also install SMAR T Product Drivers (see page 13) on your laptop if you want
to use all the features of the interactive whiteboard.
Chapter 4
Using and maintaining your SMART Board interactive whiteboard
In this chapter
Refer to these topics for information about using and maintaining your SMART Board
X800 series interactive whiteboard.
Getting started..................................................................................... page 20
Using the pen tray................................................................................ page 22
Using Ink Aware................................................................................... page 23
Updating SMART software.................................................................. page 23
Writing, selecting and erasing using object awareness....................... page 24
Using gestures..................................................................................... page 25
Tips for trouble-free performance.................... .... ... ... ... .... ... ... ... ... .... ... page 30
Keeping the writing surface clean........................................................ page 31
20 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
Power
button
Orientation
button
Help button
Ready light
WHITEBOARD
Getting started
Once your SMART Board X800 series interactive whiteboard is installed, the camera
system is calibrated and the interactive surface has been orientated, you can begin
using the interactive whiteboard to write, erase and move objects, open applications,
use Ink Aware programmes and save your notes on your computer.
Turning the interactive whiteboard on and off
To turn on your interactive whiteboard, ensure that you’ve connected the USB cable
between the pen tray and your computer and that the power cable is connected
to a wall outlet. Then turn on your computer.
If your interactive whiteboard is in standby mode, the Power button on the pen tray
is unlit. Press the Power button to wake up your interactive whiteboard. Press the
Power button again to return it to standby mode.
When you turn on or reset your interactive whiteboard, the indicator lights on the pen
tray cycle twice. When the system is running and SMART Prod uct Drivers is installed,
the lights come on only for the ink colour that you select. The pen tray detects the
removal of the pens and the eraser using infrared sensors.
Power panel controls and indicators
Located at the pen tray’s left side, the Power panel has Power, Orientation and Help
buttons and the interactive whiteboard’s Ready light.
21 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Power button
Use the Power button to put your interactive whiteboard into standby mode when not
in use and to restore full power to the interactive whiteboard when you need to use it.
Ensure that the interactive whiteboard is connected to your computer and to a wall
power outlet.
Orientation button
Press this button to start the orientation process. Orientating your interactive
whiteboard ensures that the mouse pointer or digital ink appears directly below
your finger or pen tray tool when you touch the intera ct ive surf ace . See page 16
for information on performing an orientation procedure.
Help button
Press this button to access on-screen Help options, includ ing links to online Help files,
the SMART Connection wizard and contact information for SMART technical support.
Ready light
The Ready light is solid green when the system is operating correctly.
The following table shows the Ready light’s normal states. If the indicator’s behaviour
doesn’t match a state listed here, see Troubleshooting tips on page 35.
Ready Light State Meaning
Solid red Your interactive whiteboard is receiving power from the
power cable, but isn’t communicating with a computer.
Flashing green Your interactive whiteboard is receiving power and
is communicating successfully with your computer’s
USB HID driver. SMART Product Drivers isn’t installed.
NOTE
In HID mode, interactive whiteboard tools such as
the pens and the eraser don’t work, but you c an move
the mouse pointer and perform mouse functions by
touching the interactive surface. The Right Click button
on the pen tray might work, depending on the version
of operating system that you’re using. Neither the
Keyboard nor the Help button work in HID mode.
Solid green Your interactive whiteboard is receiving power and is
communicating successfully with SMART Product Drivers.
Flashing amber The controller module is in a service mode or the firmware
is being updated.
22 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
Right Click button
Keyboard button
Pen colour buttons
WHITEBOARD
Using the pen tray
In addition to providing a convenient place to hold the pens and the eraser, the pen
tray on your SMART Board X800 series interactive whiteboard has several controls,
sensors and indicators.
Pen tray buttons
In the centre of the pen tray ,
there are six buttons.
The middle four change
the colour of digital ink
for the two pen tools.
The buttons on either side
of the pen colour buttons
default to the on-screen
keyboard (left button) and
right click (right button)
functions.
To customise the
button settings
You can customise the
buttons using SMART Tools
to provide several other
functions, including printing,
changing pages, launching applications and capturing the screen.
Pressing the Keyboard and Right Click buttons simultaneously starts the orientation
process.
Customising your pen tray buttons
You can use the SMART control panel to customise your SMART hardware settings,
including the pen, eraser and button settings.
1. Press the SMART software icon in the Windows notification area or Mac Dock and
then select Control Panel.
The SMART control panel opens.
2. Press SMART Hardware Settings, select Pen and button settings from
the drop-down list and then select the button that you want to customise.
For more information about customising your settings, open the online Help by
pressing the Help button on the pen tray, selecting Help Centre and then selecting
SMART Hardware Settings.
23 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Using Ink Aware
Ink Aware integrates SMART software with applications including Microsoft Word,
Excel® or PowerPoint®. When you use an application that is Ink Aware, whatever
you write or draw on your interactive whiteboard becomes embedded in the file,
rather than an external note created over the file.
To view a list of Ink Aware
programmes
1. Press the SMART software icon in the Windows notification area or Mac Dock and
then select Control Panel.
The SMART control panel opens.
2. Press Configure SMART Tools.
3. Press Ink Aware Program Settings.
The Aware dialog box appears. You can enable or disable Ink Aware for any of the
programmes in the list.
Updating SMART software
After you have installed your SMART soft ware, you can find more resources and
updates at smarttech.com/support
SMART Product Update by selecting Help > Check for Updates in the software.
For more information about the SMART software included with your interactive
whiteboard, see the software’s Help files.
. You can also check for software updates with
To check for software
updates
1. Start your SMART software programme.
2. Press Help > Check for Updates.
If you don’t see the Check for Updates option, contact your network administrator.
3. Press the Update button beside the software you want to update.
SMART software updates automatically.
24 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Writing, selecting and erasing using object awareness
Your SMART Board X800 series interactive whiteboard features object awareness,
which means you can pick up a pen and write, select or erase without replacing the
pen. SMART software interprets your intention when you press the interactive surface,
based on both the type of tool that you’re using and the size of the contact area.
• If you touch the interactive surface with the pen, SMART software identifies its
reflective surface and you write or draw in digital ink on the screen.
• If you touch the interactive surface with your finger, you perform a left click.
• If you touch the interactive surface with an eraser, your palm or the side of your
hand, SMART software identifies a large contact area and you erase digital ink
from the screen.
Enabling the lockable pen option
If you want any touch on the interactive whiteboard’s surface to register as a specific
tool, such as a pen, eraser or Select tool, regardless of the size of the contact area,
press one of the pen tray’s pen colour buttons for at least three seconds to lock it.
NOTE
The selected pen tray light blinks to indicate that you’re using the lockable
pen option.
For example, if you select the pen tool, pressing the screen with either a pen tray
pen, your finger, the palm of your hand or any other object creates digital ink on the
interactive whiteboard. Use the lockable pen option if you r users are more comfort able
using a larger object, such as a tennis ball, to write on the interactive whiteboard.
To unlock the pen, press any pen tr ay co lou r bu tt on .
25 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Using gestures
When you use SMART software, you can perform the following gestures on the
interactive whiteboard’s surface.
NOTE
Depending on which operating system and which application you’re working in,
some gestures may not work or may perform differently than described.
Selecting and deselecting an object (clicking)
Quickly press and release the interactive
surface to select or deselect an object
or option. This performs a standard
mouse click.
NOTE
This gesture starts programmes if
your operating system is set to start
applications on a single click.
Displaying menu options
(right-clicking or Controlclicking)
Press your finger to the screen for a few
seconds to perform a right click.
26 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
2×
WHITEBOARD
Double-clicking
Quickly press and release the interactive
surface twice in the same spot. This
performs a standard double-click.
NOTE
This gesture starts programmes if
your operating system is set to start
applications on a double click.
Dragging an object, scroll bar or window
Press the object, scroll bar or window on
the interactive surface. Keep your finger
on the object and slowly move it to its
new position. When you reach the
position that you want, release
your finger.
Erasing digital ink
Using your flattened hand, palm or fist,
press the interactive surface and move
your hand across the area you want
to erase.
27 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
90°
90°
Use a scrubbing motion to erase entire
areas of digital ink.
WHITEBOARD
NOTE
To erase a large area of ink, move
your hand in a circle around the area
that you want to erase and then tap
the middle of the circle with your
hand, palm or fist.
Best practices for gestures and tools
Follow these guidelines when you use gestures and tools with your interactive
product.
• Hold your fingers perpendicular (90° ) to the interactive surface at the contact
point.
28 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
• Keep your thumb and other fingers away from the interactive surface. They can
generate unintentional commands.
• Keep your other hand, elbows and loose clothing away from the interactive
surface. They can generate unintentional commands.
• For “click” commands, quickly tap your finger on the interactive surface. Also,
make sure that you lift your finger far enough away from the interactive surface
between presses so that your finger is out of the interactive whiteboard
cameras’ view.
29 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
• For “erase” commands, use your flattened hand, palm or the bottom of your fist.
• When using the pen tray’s eraser, use the wide surface for large areas and the
smaller, angled surface for smaller areas. Don’t use the edge of the eraser
because this could be interpreted incorrectly.
30 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Tips for trouble-free performance
• Connect your interactive whiteboard to a USB interface that’s recogn ised by the
operating system.
• Don’t obstruct the cameras’ view of the interactive whiteboard’s surface or edges.
For example, don’t place magnets, stickers or adhesive tape on the interactive
surface or rest any objects, including the pens, in the recess at the bottom of the
interactive surface because this interferes with the corner cameras’ ability to
detect your finger or pen tray tools.
Safety tips for teachers
• Tell students not to look directly at the light beam from the projector. Instead,
encourage them to keep their backs to the projector when working at the
interactive whiteboard. Before students turn to face the class, they should
take a step sideways, out of the projector’s beam.
• Make sure that you don’t look directly into the projector’s beam. Keep your back
to the class when you write over a projected image. Step to the side of your
interactive whiteboard before you turn to face the class.
• Tell your students not to touch the projector because it can become extremely
hot during normal operation.
• Don’t use a chair to increase a student’s reach. If your students are unable
to reach the top of the interactive whiteboard, you might need to remount
a wallmounted unit at a lower position.
31 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Preventing damage to your interactive whiteboard
Although your SMART Board interactive whiteboard’s surface is very durable,
take the following precautions to prevent damage to the interactive surface
and other components.
• Don’t use sharp or pointed objects, such as ballpoint pens or pointers,
as writing tools.
• Don’t use abrasive erasers or harsh chemicals to clean your product.
• Don’t set up and use your interactive whiteboard in an area with high levels
of dust, humidity or smoke.
• Don’t use compressed air to clean the interactive whiteboard’s cameras because
the force of the air could damage them.
Keeping the writing surface clean
With proper care, your SMART Board interactive whiteboard will provide years
of trouble-free service. Follow these tips to keep the interactive whiteboard’s
surface clean:
• Don’t spray cleaner directly onto the interactive whiteboard’s surface. Instead,
spray a light amount of cleaner on a cloth and then gently wipe the interactive
surface.
• Clean your interactive whiteboard at least once every six months.
• Don’t allow excess cleaner to flow onto the frame’s reflective surfaces or into
the pen tray slots.
• The digital cameras located in the corners of the frame are protected from
dust and dirt by windows. In extremely dusty environments, spray a household,
alcohol-free glass cleaner such as Windex® cleaner, on a cotton swab and rub
it gently on the windows. Don’t use compressed air to clean the cameras.
IMPORTANT
• Turn your interactive whiteboard off before you clean it so that you do not
scramble the desktop icons or inadvertently activate applications when you
wipe the interactive surface.
• To view dirt or streaks more easily, set your projector to standby (lamp off)
mode.
32 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE
Infrared sensors
WHITEBOARD
Cleaning the pen tray’s sensors
If the infrared sensors in the sides of the pen tools’ recesses become obstructed by
dirt, moisten a cotton swab with a household glass cleaner, such as Windex and then
carefully clean the infrared transmitter and receiver.
Troubleshooting your SMART Board interactive whiteboard
In this chapter
Refer to these topics for information about troubleshooting your SMART Board X800
series interactive whiteboard.
Adjusting the projected image ............................................................. page 33
Resetting your interactive whiteboard.................................................. page 34
Troubleshooting tips ............................................ ... ... ... .... ... ... ... ... .... ... page 35
Troubleshooting using SMART Diagnostics ........................................ page 43
Where to find more information ........................................................... page 44
Contacting SMART Technical Support................................................ page 45
Transporting your interactive whiteboard............................................. page 45
Removing the pen tray......................................................................... page 46
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image
problems by shifting your projector or adjusting its zoom lens.
NOTES
• Adjust the image size and shape based on your projector’s splash screen,
unless the splash screen image is much smaller than the computer’s
projected image. Before you adjust the projected image, set the computer’s
resolution and refresh rate (see page 14).
• Refer to your projector’s user guide for information on adjusting the
projected image.
34 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
Reset button
WHITEBOARD
Resetting your interactive whiteboard
If your interactive whiteboard behaves erra tically or becomes unresponsive, possibly
because of an electrostatic discharge, a power interruption or some other event,
you might be able to restore normal operation by resetting your interactive
whiteboard.
Reset your interactive whiteboard by pressing the Reset button on the bottom of
the pen tray. The Reset button is recessed so that it can’t be triggered accidentally.
Use a long, narrow object, such as a ball-point pen, to press this button.
To start the SMART
Connection wizard
You can also reset the interactive whiteboard by disconnecting the power cable from
the wall and then reconnecting it.
Using the Connection Wizard
You can resolve many troubleshooting issues using the SMART Connection Wizard
found in the SMART control panel.
1. Press the Help button on the pen tray.
The Help and Support for Your SMART Board Interactive Whiteboard
window opens.
2. Press Connection Wizard.
The SMART Connection Wizard opens.
TIP
Y o u can also access the SMAR T Connection Wizard by selecting the SMAR T
software icon in the Windows notification area or Mac Dock, selecting Control
Panel and then selecting Connection Wizard.
3. Select SMART Board X800 series interactive whiteboard, and then
press Next.
4. Select the option that best describes the issue that you’re encountering and follow
the on-screen instructions to troublesh oo t yo ur inter a ctive whit eb oa r d.
35 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Troubleshooting tips
Try the troubleshooting tips in this table if the Ready light indicates that your
interactive whiteboard is operating normally, but you’re still encountering problems.
Symptom/observation Cause Solution
There is no image
projected on your
interactive whiteboard
or a “No Input”
message appears.
The orientation screen
doesn’t appear when
you press the
Orientation button.
Your projector isn’t
receiving a video
signal.
Your computer is in
standby mode.
Your computer is off. Turn on or restart yo ur computer.
The orientation
screen is appearing
on a different
display.
• Check the video cable
connections.
• Check that the correct video input
is selected on your projector.
• Make sure that your projector is
on and that it’s connected to a
power source and your computer.
• If you’re using a laptop computer,
switch the external video
connection on. Refer to your
laptop’s user guide for more
information.
Move the mouse or touch any key
on your keyboard to bring your
computer out of standby mode.
Press the Orientation button again
or press the SPACEBAR on your
keyboard until the Orientation
screen appears.
The projected image
is blurry, too large or
doesn’t completely
fill the whiteboard’s
interactive surface.
Your projector’s
position, zoom and
focus settings aren’t
adjusted.
Your computer’s
video resolution
settings don’t match
your projector’s
native resolution.
Adjust your projector’s position,
zoom and focus settings.
Refer to your projector’s
manual for more information.
Consult your projector’s manual for
the correct video resolution and then
go to Windows Control Panel or the
Mac System Preferences to change
the video resolution to match your
projector.
36 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Symptom/observation Cause Solution
The SMART software
icon doesn’t appear
in the Windows
notification area
or Mac Dock.
Touch isn’t accurate.
The pointer doesn’t
appear directly below
your finger. When you
write on the interactive
surface, your writing
appears at a slight
distance from the pen.
SMART Board Tools
isn’t running.
SMART Product
Drivers isn’t
installed.
Your interactive
whiteboard isn’t
oriented properly.
Start SMART Board Tools.
For Windows computers, select
Start > All Programs > SMART
Technologies > SMART Product
Drivers > SMART Board Tools.
For Mac computers, select Finder >
Applications > SMART Product
Drivers > SMART Board Tools.
Install SMART Product Drivers
on your computer.
For details about installing SMART
Product Drivers, see page 13.
Orient your interactive whiteboard.
To start the orientation, press the
Orientation button on the pen tray
(see page 16).
If the Orientation screen doesn’t
appear, perform a calibration
procedure as described on page 15.
Digital ink doesn’t
appear on the
interactive whiteboard
or appears
intermittently.
Nothing happens
when you touch the
interactive whiteboard,
even though the
computer and projector
are on.
One of the pen colour
buttons is flashing.
The interactive
whiteboard isn’t
calibrated properly.
A camera is
obscured.
The interactive
whiteboard is off.
You have selected
the lockable pen
option. See page 24
for information.
Use SMART Board Diagnostics to
confirm the issue and then perform
a calibration procedure. See
page 43 for information.
Remove any object attached to the
interactive surface or resting in the
bottom bezel behind the pen tray.
Use SMART Board Diagnostics to
confirm the issue and then clear the
affected camera. See page 43 for
information.
Press the Power button on the
interactive whiteboard’s pen tray
to turn it on.
Press any pen tray colour button
to exit the lockable pen option.
37 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
Symptom/observation Cause Solution
WHITEBOARD
Ink always appears
on the screen, even
when you touch the
interactive surface with
a finger or the palm of
your hand.
An error message
appears when you
try to calibrate your
interactive whiteboard.
A pen is missing
from the pen tray
and Touch
Recognition has
been disabled.
You have selected
the lockable pen
option. See page 24
for information.
A camera isn’t
properly connected
or isn’t functioning
correctly.
Place all the pen tray tools in their
slots and press the Help button
on the pen tray. Select Touch
Recognition Settings and ensure
that the Enable Touch Recognition
box is selected.
Press any pen tray colour button
to exit the lockable pen option.
Contact SMART Technical Support
(page 49).
Troubleshooting using the Ready light
You can troubleshoot your interactive whiteboard using the Ready light, together
with other observable symptoms and behaviours. Before you start troubleshooting,
see page 20 to locate the Ready light and then familiarise yourself with its states
during normal operation.
The following flowchart directs you to the next stage in your troubleshooting proce ss.
Start
Yes
Yes
No
No
Yes
No
No
Yes
Is the Ready
light off?
Go to
Flowchart 2
Go to
Flowchart 3
Go to
Flowchart 4
Go to
Flowchart 5
Contact your
next level of
support
Is the Ready
light red?
Is the Ready
light solid
green?
Is the Ready
light flashing
green?
38 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 1: Getting started
Your interactive whiteboard isn’t
receiving power.
Your interactive whiteboard is receiving
power but isn’t communicating correctly
with your computer.
A flashing green Ready light might be
normal if you want touch-only operation
of your interactive whiteboard. If you
want to use the SMART Board tools
or pen tray pens, go to Flowchart 4.
A solid green Ready light indicates
normal operation. To diagnose problems
that might occur in other components
of your interactive whiteboard,
see Flowchart 5.
If the Ready light is flashing or is a
steady amber, the firmware might
be in the process of updating.
Wait until it has finished.
If none of these descriptions apply to the Ready light, contact your next level
of support.
Ready
light is
off
Yes
Yes
Yes
No
No
No
Yes
Go to
Flowchart 1
Contact your
next level of
support
Is the Ready
light on?
Press the Power
button on the
pen tray
Ensure that the power cable is
securely connected to the the
power connector in the pen tray
and the wall
Is the Ready
light on?
Did the pen
tray lights flash
and is the
Ready light on?
Reset the interactive
whiteboard
Power
receptacle
Audio
receptacle
39 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 2: Diagnosing power issues
If the Ready light is off, the interactive whiteboard is not receiving power.
If the computer is in standby mode,
the Power button on the pen tray is off.
Press the Power button or touch the
interactive surface to wake up the
computer.
To reset the interactive whiteboard, use
a long, narrow object, such as a ballpoint
pen, to press the recessed Reset button
briefly (less than three seconds).
Alternatively, disconnect the power
cable from the wall and then reconnect it.
When you reset the interactive whiteboard,
all the pen tray lights will flash in sequence
twice, indicating successful communication
with the controller. If they flash
continuously, contact SMART Technical
Support.
Make sure that the power cable is
connected to the correct receptacle.
The audio and power receptacles are
located beside each other on the back
of the pen tray.
Ready
light is
red
No
No
Yes
Yes
No
No
No
Yes
Yes
Contact your
next level of
support
Is the Ready
light red?
Does the
USB cable
exceed 16 feet
(5 m)?
Is the Ready
light red?
Yes
Is the Ready
light red?
Is the Ready
light red?
Check all cable
connections
Reset the interactive
whiteboard
Replace with a
shorter USB
cable
Disconnect and
connect the USB
cable to the computer
Go to
Flowchart 1
40 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 3: Ready light red
A red Ready light indicates that your interactive whiteboard is receiving power,
but is not communicating successfully with your computer. In most cases,
pen tray lights don't turn on and the screen isn't responsive to touch.
The interactive whiteboard is
connected to your computer
with a USB cable and to the
wall outlet with a power cable.
You can access these cables
by reaching under the pen tray.
If the Ready light changes from
green to red while your computer
is running, the computer can
become unresponsive. Restart
your computer.
To reset the interactive
whiteboard, use a long, narrow
object, such as a ballpoint pen,
to press the recessed Reset
button briefly (less than three
seconds). Alternatively,
disconnect the power
cable from the wall and
then reconnect it.
Ready light
is flashing
green
No
No
Yes
Yes
Yes
Contact your
next level of
support
Is SMART
Product Drivers
installed?
Is the
SMART
Board service
running?
Is the Ready
light flashing
green?
Install SMART
Product Drivers
10.7 or later
No
No
Start SMART
Board
Service
Reinstall
SMART Product
Drivers
Go to
Flowchart 1
41 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 4: Ready light is flashing green
This is the normal mouse mode state when SMART Product Drivers isn’t installed
on your computer. This mode might be desirable for occasional or guest users who
don’t require the use of SMART Board Tools or pen tray functions.
Install SMART Product Drivers
from the disc or link included with
your interactive whiteboard, or
download it from smarttech.com/
downloads.
To determine whether th e
SMART Board software service
is running, open the SMART
control panel and check the
message that appears at the
bottom. Start SMAR T Board
software service if it isn’t running.
To start SMART
Board Service
1. Press the SMART software icon in the Windows notification area or Mac Dock and
then press Control Panel.
The SMART control panel opens.
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics window opens.
3. In the Service menu, select Start.
42 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
Ready
light is
green
No
No
No
Yes
Yes
Yes
No
Contact your
next level of
support
Are there
obstructions on
the frame’s
reflective tape?
Are the
camera lens
covers
dusty?
OK
now?
Yes
No
OK
now?
OK
now?
No
Yes
OK
now?
Reset the interactive
whiteboard
Clean the
camera lens
covers
Calibrate the
cameras
Yes
Remove
obstructions
Go to
Flowchart 1
WHITEBOARD
Flowchart 5: Ready light is green
A solid green light indicates that the interactive whiteboard is wor king correctly.
However, if the pen tray tools don’t work as expected, or if the interactive whiteboard
isn’t sensitive to touch, use the following flowchart to troubleshoot your interactive
whiteboard. Use the SMART Board Diagnostics to further troubleshoot these issues
(next page).
If another user has reassigned
the pen, eraser or pen tray button
functions, the tools might not work
as expected. You can return them
to normal operation by using the
SMART control panel to change
SMART hardware settings.
Use a soft cloth to dust the
camera lens covers. Don’t use
compressed air to clean the
cameras or lens covers.
To reset the interactive
whiteboard, use a long, narrow
object, such as a ballpoint pen,
to press the recessed Reset
button briefly (less than three
seconds). Alternatively,
disconnect the power cable from
the wall and then reconnect it.
Calibrate the cameras to ensure
that they accurately track your
finger and the pens. To calibrate
the cameras, make sure that your
projector’s image fills as much
of the interactive surface as
possible, and then select View >
SBX800/SBID8070i Bar >
Calibrate.
43 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
Normal camera
views
Image when a pen or other object
obscures the camera’s view
WHITEBOARD
Troubleshooting using SMART Board Diagnostics
If you touch the interactive whiteboard’s surface and nothing happens or if there is no
digital ink or the ink appears in some locations and not in others, use SMART Board
Diagnostics to help identify and resolve these issues.
IMPORTANT
Do not change diagnostic settings unless asked to do so by SMART Technical
Support.
Checking the camera view
If nothing happens when you touch the interactive whiteboard’s surface,
check to make sure that nothing is obscuring one of the cameras’ views.
To check camera views 1. Press the SMART software icon in the Windows notification area or Mac Dock and
then press Control Panel.
The SMART control panel opens.
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.
3. In the View menu, select SBX800/SBID8070i Bar.
The SBX800 group box appears in the SMART Board Diagnostics screen.
4. Press View.
The camera view screen appears.
5. Click Update to display the four cameras views. This may take a few moments.
If one of the camera’s views remains black, the camera is obstructed or can’t
locate the reflective surface on the interactive whiteboard’s inner frame.
6. Check the camera lens and ensure that nothing is obscuring the view and that
nothing is affixed to the interactive surface.
44 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Checking the interactive whiteboard’s calibration
If digital ink appears only in certain areas when you write on the interactive whiteboard
or no ink appears, the interactive whiteboard could be incorrectly calibrated. You can
test the calibration using SMART Board Diagnostics.
To check the interactive
whiteboard’s calibration
1. Press the SMART software icon in the Windows notification area or Mac Dock and
then press Control Panel.
The SMART control panel opens.
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.
3. In the View menu, select SBX800/SBID8070i Bar.
The SBX800 group box appears in the SMART Board Diagnostics screen.
4. Press Tracker.
The screen becomes white.
5. Move your finger around the interactive surface and watch the four pairs of
coloured lines. If the lines don’t converge on a single point, this indicates that
the interactive whiteboard needs to be recalibrated.
NOTE
If one or more of the lines doesn’t move or doesn’t appear, this indicates
that a camera is obstructed or isn’t working properly.
6. Press the ESC key to close the Tracker screen and then press Calibration.
7. Perform a calibration procedure (see page 15).
Finding more information
The Help Centre contains links to a wide range of information, including procedures,
concepts, help with applications, SMART software tool descriptions, troubleshooting
hints and more.
Access the Help Centre by pressing the Help button on the pen tray. The Help button
also provides access to the orientation screen and SMART contact information. For
more information on the pen tray buttons, see page 22. Alternatively, you can access
the Help Centre from the SMART software icon in the Windows notification area or
Mac Dock.
45 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
Serial number locations
Front view Rear view
WHITEBOARD
Contacting SMART Technical Support
SMART Technical Support welcomes your call. Before contacting SMART Technical
Support, make note of your SMART Board interactive whitebo ard’ s serial number an d
then note it in the inside cover of this manual (if you printed it).
To determine your
interactive whiteboard’s
serial number
You can find the serial number in two places: on the back of your SMART Board
interactive whiteboard and on the bottom right-hand edge of your interactive
whiteboard’s frame (the side).
The serial number on your SMART Board interactive whiteboard always begins with
the letters SBX, followed by the interactive whiteboard’s model number, for example,
SBX880-xx-xxxxxx. The serial number can include numbers, letters and hyphens.
NOTE
Make sure that you include all the numbers, letters and hyphens in your serial
number when contacting technical support.
Transporting your interactive whiteboard
Save your original SMART Board interactive whiteboard packaging so that it’s
available if you need to transport your interactive whiteboard. When required,
repack your interactive whiteboard with as much of the original packaging as possible.
This packaging was designed with optimal shock and vibration protection.
If you prefer to use your own packaging materials, make sure that you adequately
protect your interactive whiteboard. Ship the unit in an upright position to deter
shippers from placing heavy objects on it.
46 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
Plastic clips
WHITEBOARD
Removing the pen tray
It might be necessary to remove the pen tray when you transport or service your
interactive whiteboard.
WARNING
There are no user-serviceable parts inside the pen tray. Do not disassemble the
pen tray.
NOTE
You don’t need to wear ESD protection when performing the following procedure.
To remove the pen tray 1. Turn off your interactive whiteboard by disconnecting the power cable from the
wall and unplugging the USB cable from your computer.
2. Remove the pens and the eraser from the pen tray.
3. Reach under the pen tray and disconnect the USB cable.
4. If you secured the pen tray to its brackets using two security screws as described
on page 10, remove these screws.
5. If you secured the pen tray using a Kensington lock or similar device, unlock and
remove the lock.
6. Reach under the pen tray and pull down on the two large plastic clips. Because
the ends of these clips project slightly downwards, they’re easy to locate.
7. While applying downward pressure to the clips, gently slide the pen tray toward
you until you can access the cables attached to the back of the pen tray.
8. Carefully disconnect all cables before completely removing the pen tray from the
two L-shaped metal brackets.
Appendix A
Hardware environmental compliance
SMART Technologies supports global efforts to ensure that electronic equipment is
manufactured, sold and disposed of in a safe and environmentally friendly manner.
W aste Electrical and Electronic Equipment regulations (WEEE Directive)
Waste Electrical and Electronic Equipment regulations apply to all electrical and
electronic equipment sold within the European Union.
When you dispose of any electrical or electronic equipment, including SMART
Technologies products, we strongly encourage you to properly recycle the electronic
product when it has reached end of its life. If you require further information, please
contact your authorised SMART reseller
which recycling agency to contact.
or SMART Technologies for information on
Restriction of Certain Hazardous Substances (RoHS Directive)
This product meets the requirements of the European Union’s Restriction of Certain
Hazardous Substances (RoHS) Directive 2002/95/EC.
Consequently, this product also complies with other regulations that have arisen in
various geographical areas and that make reference to the European Union’s RoHS
directive.
Packaging
Many countries have regulations restricting the use of certain heavy metals in product
packaging. The packaging used by SMART Technologies to dispatch products
complies with applicable packaging laws.
48 | APPENDIX A – HARDWARE ENVIRONMENTAL COMPLIANCE
China’s Electronic Information Products regulations
China regulates products that are classified as EIP (Electronic Information Products).
SMART Technologies products fall under this classification and meet the requir ements
for China’s EIP regulations.
U.S. Consumer Product Safety
Improvement Act
The United States has enacted the Consumer Product Safety Improvement Act which
limits the lead (Pb) content in products used by children. SMART Technologies is
committed to complying with this initiative.
Appendix B
Customer support
Online Information and Support
Visit www.smarttech.com/support to view and download user guides, how-to and
troubleshooting articles, software and more.
Training
Visit www.smarttech.com/trainingcenter for training materials and information about
our training services.
Technical Support
If you experience difficulty with your SMART product, please contact your local
reseller before contacting SMART Technical Support. Your local reseller can resolve
most issues without delay.
NOTE
To locate your local reseller, visit www.smarttech.com/where
All SMART products include online, telephone, fax and email support:
Online www.smarttech.com/contactsupport
Telephone +1.403.228.5940 or
Toll Free +1.866.518.6791 (US/Canada)
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)
Fax +1.403.806.1256
Email support@smarttech.com
.
50 | APPENDIX B – CUSTOMER SUPPORT
Index
A
accessories
eraser, 5
pen tray pens, 5
powersupply, 5
USB cable, 5
wall-mounting kit, 5
B
buttons
customising, 22
flashing, 36
Help, 21
Keyboard, 22
orientation, 21
pen tray, 21
power, 21
Right-Click, 22
C
Cables
security, 10
cables
USB, 12
calibration, 15
calibration error, 37
cameras
calibrating, 15
cleaning, 31
components, 2
computer
resolution, 14
connecting a laptop, 18
connecting with USB, 12
D
diagonal, 2
documentation, 49
drivers, 3, 4, 11, 13
dual users, 3
durability, 3
E
environmental requirements, 7
eraser, 5
F
features, 2
G
gestures, 3, 25
guest laptop, 18
H
Help button, 21
HID mode, 21
I
If, 24
Ink Aware, 23
52 | INDE X
installation
cautions, 9
replacing a 500 or 600 series, 9
securing, 10
SMART Product Drivers, 13
wall-mounting, 9
interactivewhiteboard
components, 2
L
laptop, 18
lights, meanings, 21
lock location, 10
Lockable pen option, 24, 36, 37
M
models, 2
R
Ready light button, 21
Ready light states, 21
Ready light,troubleshooting, 37
resolution settings, 14
S
safety tips, 30
security, 10
security screw location, 10
SMART Notebook, 3
SMART Product Drivers, 11, 13
on a laptop, 18
SMART Product Updater, 23
SMART Technical Support, 49
software, 3
software updates, 23
status light, 37
surface, 3
O
object awareness, 24
online support, 49
orientation, 16
orientation button, 21
P
pen tray, 3
buttons, 21, 22
cleaning, 32
customising buttons, 22
lights, 20
power module, 20
removal, 46
pens, 5
power button, 21
power supply, 5
projector
resolution, 14
T
Technical Support, 49
touch, 3
training, 49
Troubleshooting
Flowcharts, 37
troubleshooting articles, 49
two users, 3
U
update software, 23
USB, 12
USB cable, 5
user guides, 49
W
wall-mounting kit, 5
weight, 8
Freephone +1.866.518.6791 (US/Canada)
or +1 403 228 5940
www.smarttech.com
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