Installation and User’s Guide
SMART Board™ 600 Series
Interactive Whiteboard
Registration Benefits
In the past, we’ve made new features available as free software
upgrades. Register your SMART product to be notified of free
upgrades like these.
Keep the following information available in case you need to
contact Technical Support:
Serial Number
Date of Purchase
Register online at www.smarttech.com/registration
FCC Warning
This device complies with Par t 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequenc y energy and, if not installed and used in accordance
with the instructions, may cause harmful inter ference to radio communications. However, there is
no guarantee that inter ference will not occur in a particular installation.
You can determine whether the equipment is causing interference by disconnecting it from your computer. If the
interference stops , it was probably caused by the equipment.
If the equipment does cause inter ference to radio or television reception, you may be able to correc t the
interference by using one or more of the following measures:
• Rotate the television or radio antenna until the inter ference stops.
• Move the equipment far ther away from the television or radio.
Plug the equipment and computer into an outlet that is on a different circuit from the television or radio.
•
If necessar y, consult SMART Technologies Inc. or an experienced radio/television technician for help.
Changes or modifications to this product not authorized by SMART Technologies Inc. could void the FCC
Certification and negate your authority to operate the product.
Trademark Notice
SMART Board, Notebook, DViT, smarttech and the SMART logo are trademarks of SMART Technologies Inc.
Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other
countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
SMART Technologies Inc . is under license. All other third-party product and company names may be the trademarks
of their respective owners.
Copyright Notice
© 200 6-2007 SMART Technologies Inc. All rights reser ved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means
without the prior written consent of SMART Technologies Inc. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
Portions of the sof tware that ships with this product are copyrighted by Intel Corporation.
Portions of the sof tware that ships with this product are copyrighted by ParaGraph, a business unit of Vadem.
U.S. Patent Nos. 5,448,263; 6,141,000; 6,326,954; 6,337,681; 6,741,267, 6,747,636 and 7,151,533.
Canadian Patent No. 2,058,219. Other U.S., Canadian and foreign patents pending.
Printed in Canada 02/2007
Important Information
NOTE: If you own a SMART product other than a SMART Board™ 600 series interactive
whiteboard, refer to the installation manual that came with your product for relevant warnings and
maintenance instructions. In this document, the term “interactive whiteboard” refers to the
interactive whiteboard and its accessories and options.
Safety Warnings
WARNING
WARNING
WARNING
WARNING
WARNING
Failure to follow the installation instructions that ship with the interactive
whiteboard, or found in this guide, could result in personal injury or damage to the
product.
Refer to the safety warnings and precautions published by the projector
manufacturer. Do not stare (or allow children to stare) directly into the projector’s
beam of light.
Ensure that any cables extending across the floor to your SMART Board product
are properly bundled and marked to avoid a trip hazard.
To reduce the risk of fire or electric shock, do not expose the SMART Board
interactive whiteboard to rain or moisture.
Two people are required to mount the interactive whiteboard on a wall because the
it may be too heavy for one person to maneuver onto the wall-mounting bracket.
WARNING
WARNING
WARNING
Do not mount the SMART Board 660 or 680 interactive whiteboard on an FS570
floor stand. Using this older stand could result in product damage or personal
injury. Use the FS670 floor stand for these products instead.
Do not mount a SMART Board 690 interactive whiteboard on a floor stand.
Move a floor stand-mounted SMART Board interactive whiteboard with care. Quick
stops, excessive force and uneven surfaces may cause the product to overturn.
Before moving a floor stand, make sure the anti-tip feet are retracted or locked in
the up position.
Do not stand (or allow children to stand) on a chair to touch the surface of your
SMART Board product. Rather, wall-mount the product at the appropriate height or
use a SMART height-adjustable floor stand.
Important Information i
WARNING
Do not climb (or allow children to climb) on a wall- or standmounted SMART Board interactive whiteboard.
If the interactive whiteboard is used in a 600i system, do
not climb on, hang from, or suspend objects from the Unifi
35 projector boom.
Climbing on the interactive whiteboard or projector boom
could result in personal injury or product damage.
IMPORTANT
IMPORTANT
You must connect the USB cable that came with your SMART Board interactive
whiteboard to a computer that has a USB compliant interface and that bears the
USB logo. In addition, the USB source computer must be compliant with CSA/UL/
EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CAS/UL 60950.
This is for operating safety and to avoid damage to the SMART Board interactive
whiteboard.
If your SMART Board interactive whiteboard requires replacement parts, make
sure the service technician uses replacement parts specified by SMART
Technologies Inc. or parts with the same characteristics as the original.
Other Precautions
To ensure operating safety and to avoid product damage, observe the following precautions.
• Avoid setting up and using the interactive whiteboard in an area with excessive levels of dust,
humidity and smoke.
• Don’t add any extra weight or excessive pressure to a wall-mounted interactive whiteboard or
its pen tray. SMART designed the brackets to support only the weight of the interactive
whiteboard during normal use.
Transporting the Interactive Whiteboard
If you need to ship your interactive whiteboard, we urge you to repack it with as much of the
original packaging as possible. If your original packaging is no longer available, you may purchase
the same packaging directly from SMART Technical Support (see page 43 for contact information).
If you prefer to use your own packaging materials, make sure you adequately protect the
interactive whiteboard. We also recommend that you ship the unit in an upright position to deter
shippers from placing heavy objects on it.
If you ship your interactive whiteboard frequently, consider purchasing a more durable, hard
shipping case from SMART Technologies. With its foam-lined interior, aluminum edges and
valances, and steel-reinforced corners, this shipping case protects both your SMART Board
interactive whiteboard and, if you have one, a table stand. The case has dual tilt wheels for ease of
transport. If you own a SMART Board 640 interactive whiteboard, you may prefer a specially
designed carrying bag. For any of these items, contact you local SMART reseller from whom you
purchased your interactive whiteboard.
ii Important Information
Table of Contents
Important Information i
Safety Warnings ..........................................................................................................................i
Other Precautions ............................................................................................................................ ii
Transporting the Interactive Whiteboard ..........................................................................................ii
About 600 Series Interactive Whiteboards 1
Features.......................................................................................................................................... 1
Feature Highlights .................................................................................................................... 1
How Does a SMART Board Interactive Whiteboard Work? ............................................................ 2
Projected Mode ........................................................................................................................ 2
Non-Projected Mode................................................................................................................. 2
Standard Accessories ..................................................................................................................... 3
Standard SMART USB Cable ................................................................................................... 3
SMART Board 600 Series Pens ............................................................................................... 3
SMART Board 600 Series Eraser............................................................................................. 3
Optional Accessories ...................................................................................................................... 3
Serial RS-232 Expansion Module............................................................................................. 3
Wireless Bluetooth Connection ................................................................................................ 4
SystemOn Expansion Module .................................................................................................. 4
USB Audio System ................................................................................................................... 5
Active USB Extension Cables .................................................................................................. 5
Projector Wall Mount ................................................................................................................ 5
SMART Board Interactive Whiteboard Floor Stand .................................................................. 6
SMART Board Interactive Whiteboard Table Stand ................................................................. 6
Installing and Setting Up 600 Series Interactive Whiteboards 7
Environmental Requirements.......................................................................................................... 7
Temperature ............................................................................................................................. 7
Humidity.................................................................................................................................... 7
Water and Fluid Resistance......................................................................................................7
Dust and Scratching ................................................................................................................. 7
Electrostatic Discharge (ESD) .................................................................................................. 7
Conducted and Radiated Emissions ........................................................................................ 7
Mounting SMART Board 600 Series Interactive Whiteboards
on a Floor Stand.............................................................................................................................. 8
To mount the interactive whiteboard on a floor stand ............................................................... 8
Wall-Mounting SMART Board 600 Series Interactive Whiteboards .............................................. 10
Recommended Heights for Wall-Mounting ............................................................................. 10
To mount SMART Board 600 Series interactive whiteboards..................................................11
Securing the Pen Tray and Interactive Whiteboard ...................................................................... 15
To lock the pen tray to the interactive whiteboard .................................................................. 15
To secure the pen tray to the pen tray brackets...................................................................... 15
Removing the Pen Tray ................................................................................................................ 16
To remove the pen tray........................................................................................................... 16
Connecting the Interactive Whiteboard to a Computer 17
System Power Safety and Precautions......................................................................................... 17
Connecting with a USB Cable....................................................................................................... 18
To connect using a USB cable................................................................................................ 18
Table of Contents iii
USB Extender Cables and Hubs ............................................................................................ 19
Connecting Using the Optional RS-232 Serial Expansion Module ............................................... 20
To connect using the RS-232 serial expansion module.......................................................... 20
To configure a serial connection (COM port) on your computer ............................................. 21
To configure the computer’s COM port manually ................................................................... 21
Connecting with the Wireless Bluetooth Connection Option......................................................... 22
To prepare the computer and the interactive whiteboard........................................................ 22
To set up the wireless USB adapter ....................................................................................... 23
Wireless Component Pairing .................................................................................................. 24
Orienting the SMART Board Interactive Whiteboard .................................................................... 25
Default Manufacturing Orientation .......................................................................................... 25
4- and 9-Point User Orientation .............................................................................................. 25
12 or 20-Point User Orientation .............................................................................................. 25
To orient the interactive whiteboard........................................................................................ 25
Connecting a Guest Laptop .......................................................................................................... 26
Connecting Multiple SMART Interactive Products ........................................................................ 26
To set the orientation precision............................................................................................... 26
Where to Find More Information ................................................................................................... 27
Using and Maintaining 600 Series Interactive Whiteboards 29
Tips for Trouble-Free Performance ...............................................................................................29
Safety Tips for Teachers......................................................................................................... 29
Preventing Damage to the Interactive Whiteboard ................................................................. 29
Keeping the Writing Surface Clean ...............................................................................................30
Removing Permanent Marker Ink Stains ................................................................................ 30
No Projector? Use Non-Projected Mode....................................................................................... 31
Setting Up the Pen Tray for Non-Projected Use..................................................................... 31
Indicators and Controls ................................................................................................................. 32
The Ready Light ..................................................................................................................... 32
The Pen Tray ................................................................................................................................ 33
Pen Tray Buttons .................................................................................................................... 33
Pen Tray LEDs and Sensors .................................................................................................. 33
SystemOn Control Panel Controls and Indicators .................................................................. 34
Troubleshooting 600 Series Interactive Whiteboards 35
Adjusting the Projected Image ...................................................................................................... 35
Resetting the Interactive Whiteboard ............................................................................................35
The Reset Button.................................................................................................................... 35
Troubleshooting Using the Ready Light ........................................................................................ 36
Flowchart 1: Getting Started ................................................................................................... 36
Flowchart 2: Ready Light Off .................................................................................................. 37
Flowchart 3: Ready Light Red ................................................................................................ 38
Flowchart 4: Ready Light Flashing Green .............................................................................. 39
Flowchart 5: Ready Light Steady Green................................................................................. 40
General Troubleshooting............................................................................................................... 41
Waste Electrical and Electronic Equipment Regulations 42
Contacting SMART Technologies 43
Contacting SMART Technical Support.......................................................................................... 43
General Inquiries........................................................................................................................... 43
Warranty........................................................................................................................................ 43
iv Table of Contents
Registration ................................................................................................................................... 43
Sending Feedback ........................................................................................................................ 44
Obtaining More Information........................................................................................................... 44
Index 45
Table of Contents v
vi Table of Contents
About 600 Series Interactive Whiteboards
The SMART Board™ 600 Series product is a touch sensitive, front projection interactive
whiteboard that enables you to do everything you can do at a computer workstation—open files,
conference with others, work on documents, visit websites, play video clips and more—simply by
touching the screen. You can also write over any application in digital ink using a pen tray pen or
your finger, and then save these notes to a Notebook™ file for future reference and distribution.
Features
The 600 series interactive whiteboards include many
features of previous SMART Board interactive
whiteboards, such as analog resistive touch screens
and pen trays. Although the basic operation is the
same, SMART has made many improvements to
make the 600 series look more up-to-date, and
easier to use, service and install. Three models are
available: the 640, 660, 680 and 690, which are 48",
64", 77" and 94" respectively, measured diagonally.
Feature Highlights
• Touch system Write, erase and perform mouse functions with your finger, a pen
tray pen or the eraser.
• SMART Pen Tray Pick up a pen tray pen or the eraser, and the pen tray automatically
detects which tool you’ve selected. Buttons activate the on-screen
keyboard, right-click and help functions.
• Durable surface The hard-coated polyester surface is tear proof, optimized for
projection, compatible with dry-erase markers and easily cleaned
with whiteboard cleaner.
• Wall-mount bracket Install your SMART Board interactive whiteboard simply and
securely.
• Standard USB cable Connect the SMART Board interactive whiteboard to your computer.
• RS-232 serial
connection (optional)
• Wireless connection
(optional)
• Speakers (optional) 14-watt stereo-amplified speakers, with a two-port USB hub, that
• Expansion slot Add optional accessories, such as a SystemOn control panel.
• Wall-mount projector
brackets (optional)
• Floor stand (optional) Mobile, height-adjustable floor stand that includes heavy duty,
• Table stand (optional) Folding, portable stand for table-mounting an interactive whiteboard
Connect the SMART Board interactive whiteboard to your computer
using a standard RS-232 serial cable.
Connect the SMART Board interactive whiteboard to your computer
using wireless USB Bluetooth® technology.
mount to the SMART Board interactive whiteboard or the wall.
Mount the NEC WT600 or WT160 short-throw projectors (purchased
separately) above the interactive whiteboard models 660 and 680.
locking casters and flip-down anti-tip feet.
model 640.
About 600 Series Interactive Whiteboards 1
How Does a SMART Board Interactive Whiteboard Work?
It may help you to think of the interactive whiteboard as an input device for the computer, just like a
mouse.
When you touch the interactive whiteboard's surface, the interactive whiteboard detects the
contact’s vertical and horizontal (or x,y) coordinates. The computer’s mouse driver interprets these
coordinates and moves the pointer to the corresponding point on the computer’s screen.
• When all the pens and the eraser are in their pen tray recesses, SMART Board software
interprets your touch as mouse clicks and movements.
• When you remove a pen or the eraser from the pen tray, sensors detect which tool you are
using. The SMART Board software then interacts with the computer's mouse driver to change
the pointer into a colored pen or eraser, allowing you to create or remove colored pen strokes
from the computer’s display.
Projected Mode
Using the SMART Board interactive
whiteboard in Projected, or Mouse mode,
requires two additional components: a
computer and a digital projector.
These components work together as follows:
• The computer runs an application, and
then sends the image to the projector.
• The projector casts the image onto the
interactive whiteboard.
• The interactive whiteboard acts as both
the monitor and the input devices
(mouse and keyboard), allowing you to
control any application simply by
touching the screen.
When you run SMART Board software in Projected mode, the touch of your finger on the screen
becomes a mouse click, allowing you to run the computer right from the interactive whiteboard’s
surface. You can also use a pen tray pen to write over any open application, and then save the
notes in a SMART Notebook™ file or directly into any Ink Aware application.
Non-Projected Mode
When you configure the SMART Board interactive whiteboard for Non-Projected mode (also
known as Whiteboard mode), you won’t be able to operate the computer from the interactive
whiteboard. However, you can still use Notebook software to capture, save or print anything you
write on the interactive whiteboard.
2 About 600 Series Interactive Whiteboards
Standard Accessories
SMART provides the following accessories with each 600 series interactive whiteboard. If you
need to purchase replacements, contact your authorized SMART reseller.
Standard SMART USB Cable
Your 600 series interactive whiteboard comes with a 16' 5" (5 m)
USB cable. This cable is all that is required to connect the
SMART Board 600 series interactive whiteboard to a USB
receptacle on your computer.
SMART Board 600 Series Pens
The pens have a rubberized grip area, colored to match the four
colors of electronic ink: black, green, red, and blue.
You can use dry-erase markers instead of the supplied pens, as
long as they are a similar shape, do not scratch or mark the
surface of the interactive whiteboard and are reflective to
infrared light. If the alternative you provide isn’t reflective to infrared light, the pen tray recess might
not detect the presence of the pen. EXPO® markers make excellent interim substitutes.
SMART didn’t design its older pens to reflect infrared light so the sensors may not detect them
reliably. You can wrap light colored tape around the substitute to improve reflection of infrared light,
helping with tool detection.
SMART Board 600 Series Eraser
The eraser is rectangular to mimic a chalkboard eraser. Again,
you can use a substitute, as long as it has a similar shape, does
not scratch or mark the surface of the interactive whiteboard
and reflects infrared light.
Optional Accessories
You can purchase these optional accessories when you order your interactive whiteboard, or you
can purchase them later from your authorized SMART reseller.
Serial RS-232 Expansion Module
The RS-232 expansion module provides an alternate method of
connecting to a computer. You can also use it to connect the
SMART Board 600 series interactive whiteboard to a serial
device such as a room control system.
The serial expansion module plugs into the controller module on
the back of the SMART Board interactive whiteboard.
About 600 Series Interactive Whiteboards 3
Wireless Bluetooth Connection
The Wireless Bluetooth Connection for 600 series
interactive whiteboards uses Bluetooth technology to allow
you to operate your SMART Board 600 series interactive
whiteboard without USB cables.
The Wireless Bluetooth Connection expansion module
plugs into the controller module on the back of the
interactive whiteboard, and the Bluetooth-to-USB converter
plugs into your computer’s USB receptacle. To ensure a
secure connection, the SMART Board expansion module
and USB converter support 128-bit encryption.
SystemOn Expansion Module
The SystemOn expansion module brings a projector out of
standby mode, and has indicators showing SystemOn
component activity.
Two additional features (accessed through the Advanced
tab on the interface) are:
• Automatic logoff
SystemOn logs the user off the computer when the
system enters standby mode.
• Display Mode detection
SystemOn determines which state the projector is in
(Normal or Standby mode).
Components of the SystemOn Expansion Module
The SystemOn expansion module kit contains:
• a Control Panel module that snaps into the pen tray’s
expansion slot
• a Projector Controller and Activity Sensor unit that
provides power to the projector and relays information
between the computer, the projector and the interactive
whiteboard’s pen tray control panel
• a 16' 5" (5.0 m) USB A/B cable to connect the projector
controller to the computer
• a 16' 5" (5.0 m) RJ45 Cat 5 cable to connect the
projector controller to the interactive whiteboard’s
SystemOn control panel
• a CD containing the most recent Windows version of
SystemOn software
• a power adapter, for either North America or the United
Kingdom, to connect the projector’s power cord to the
Projector Controller and Activity Sensor.
For more information about installing, using and troubleshooting the SystemOn expansion module,
refer to the SystemOn Manual, Part No. 99-00693-00.
4 About 600 Series Interactive Whiteboards
USB Audio System
You can mount the USB speakers to a
600 series interactive whiteboard, or you
can wall-mount the speakers using the
provided hardware.
The USB Audio System kit includes:
• two speakers (one speaker contains
a USB hub and an audio amplifier
with a volume control)
• two speaker-mounting brackets
• two brackets for attaching the
speakers to 600 series interactive
whiteboard (as shown)
• a USB cable for connecting the
speakers to the interactive whiteboard
• an audio cable to connect the second speaker to the amplified speaker
• a power supply module and a cable
• several screws for attaching the speakers and brackets
• a hex tool for tightening the mounting screws
NOTE: Full instructions for mounting and connecting your USB Audio System are included with
the kit.
Active USB Extension Cables
You can use these cables to extend the standard USB cable by
16' (5 m). You can daisy-chain up to four 16' (5 m) USB active
extension cables to a maximum of 80' (25 m), including the
standard USB cable. For more information, see page 19.
Cat 5 USB Extender
With the SMART USB extender pair (Part No. CAT5-XT) shown,
you can extend the USB connection up to 120'
(36.6 m) using an RJ45 Cat 5 cable (purchased separately).
The extender set includes a pair of USB cables to connect your
computer and the interactive whiteboard to the extenders.
Projector Wall Mount
You can use the PMWT660 and PMWT680 projector wallmounts, for the models 660 or 680 interactive whiteboard
respectively, to support the NEC WT600 or WT610 projectors
(purchased separately).
About 600 Series Interactive Whiteboards 5
SMART Board Interactive Whiteboard Floor Stand
You can use floor stand model FS670 with the SMART Board
660 and 680 interactive whiteboards, and you can use floor
stand FS640 with the SMART Board 640 interactive
whiteboard. The illustration to the right shows the floor stand’s
flip-down anti-tip feet in the down and locked position.
NOTES
• You can use the SMART Board 660 and 680 interactive
whiteboards only with the FS670 stand. Do not modify
either the interactive whiteboards or the stand to mount
them on the smaller FS640 stand. Using these large
interactive whiteboards with the small stand creates a
tipping hazard.
• Do not mount the optional USB Audio System speakers on
a model 640 interactive whiteboard mounted on an FS640
stand. Using the speakers with the small stands creates a
tipping hazard.
SMART Board Interactive Whiteboard Table Stand
You can mount the SMART Board 640 interactive whiteboard
on a table stand, as shown to the right.
NOTE: The larger 660, 680 and 690 models aren’t compatible
with the TS640 table stand.
The table stand consists of a pair of folding brackets that you
attach to the back of the SMART Board 640 interactive
whiteboard. You can remove the brackets and fold them flat for
transportation or storage.
This illustration shows the back of the interactive whiteboard,
with one of the brackets ready to be attached with its two
thumbscrews.
6 About 600 Series Interactive Whiteboards
Installing and Setting Up 600 Series Interactive Whiteboards
Environmental Requirements
Before installing your SMART Board 600 series interactive whiteboard, review the following
environmental requirements.
Temperature
SMART Board 600 series interactive whiteboards can operate in the temperature range of
41°F to 95°F (5°C to 35°C). In addition, the product can withstand storage temperatures from
-40°F to 120°F (-40°C to 50°C).
Humidity
SMART Board 600 series interactive whiteboards can operate between 5% and 80% relative
humidity non-condensing. Humidity above 80% might cause slight wrinkling in the sheet. The
wrinkles will disappear once the humidity is lowered.
Water and Fluid Resistance
SMART Board 600 series interactive whiteboards are for indoor use only and do not meet any saltspray or water ingress requirements. Do not pour or spray any liquids directly onto the interactive
whiteboard or any of its sub-components. These liquids might get into areas where they could
damage sensitive electronic components. Refer to page 30 for detailed instructions on cleaning
your interactive whiteboard.
Dust and Scratching
SMART Board 600 series interactive whiteboards are for use in office and classroom
environments and are not for industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation. The design is for pollution degree 1 (P1) as per EN61558-1,
which is defined as “No pollution or only dry non-conductive pollution.”
Electrostatic Discharge (ESD)
SMART Board 600 series interactive whiteboards meet the requirements of EN61000-4-2 severity
level 4 for direct and indirect ESD. No malfunction or damage up to 15kV (both polarities) with a
330 ohm, 150 pF probe (air discharge). Un-mated connectors meet 8kV for direct (contact)
discharge.
Conducted and Radiated Emissions
The narrowband radiated electric field from SMART Board 600 series interactive whiteboards
meets the limits for Class B performance as defined in EN55022/CISPR 22.
Installing and Setting Up 600 Series Interactive Whiteboards 7
Mounting SMART Board 600 Series Interactive Whiteboards on a Floor Stand
For operating safety and to avoid damage to the unit, carefully read and observe the following
instructions.
• Before moving a floor stand-mounted SMART Board interactive whiteboard, lower the
interactive whiteboard to Position 2, and then proceed with care. Quick stops, excessive force
and uneven surfaces may cause the interactive whiteboard to overturn. Lift the flip-down antitip feet when you move the interactive whiteboard.
• Don’t leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.
WARNINGS
• Do not mount the SMART Board interactive whiteboard models 660, 680 or 690
on any 500 series floor stand. Using this older stand could result in product
damage or personal injury. Only FS670 stands are certified for use with 660 or
680 interactive whiteboards.
• It requires two people to safely mount the interactive whiteboard on a floor stand.
To mount the interactive whiteboard on a floor stand
1. Lock all four casters and lock the anti-tip
feet in the down position.
NOTE: If you don’t hear the anti-tip feet
click into the locked position, or if you
see the lock-release button still in the
unlocked position, then gently tilt the
stand backwards slightly to allow the feet
to lock.
2. Use the provided hex key to make sure
that all screws in the floor stand are tight.
3. Partially screw two of the bolts provided
into the top holes in the rear of the
interactive whiteboard leaving a 1/8" (3.2
mm) space between the bolt heads and
the surface.
4. With an assistant’s help, hang the
interactive whiteboard on the floor stand,
lowering the two bolts onto the top hooks
on the stand posts.
×4
×2
8 Installing and Setting Up 600 Series Interactive Whiteboards
5. Insert the bottom two bolts, and use the provided hex key to
tighten all four bolts.
Installing and Setting Up 600 Series Interactive Whiteboards 9
Wall-Mounting SMART Board 600 Series Interactive Whiteboards
WARNING
It requires two people to safely mount the interactive whiteboard on a wall.
Recommended Heights for Wall-Mounting
You should consider the general height of your user community when you choose a location for
your wall-mounted interactive whiteboard. If the interactive whiteboard is too low, it may force tall
people to bend over uncomfortably; if it’s too high, short people may need to reach up too far. Also,
remember to leave enough room on either side so that you can stand beside it. Use these
guidelines to determine the optimal height for your front-projection interactive whiteboard.
For Children and Adults in Wheelchairs
Interactive Whiteboard Model
680/690 59 1/2" (151.1 cm) 63 3/4" (161.9 cm)
660 56 1/2" (143.5 cm) 60 3/4" (154.3 cm)
640 51 1/2" (130.8 cm) 55 3/4" (141.6 cm)
For Adults of Average Height
Interactive Whiteboard Model
680/690 77 1/2" (196.8 cm) 81 3/4" (207.6 cm)
660 69 1/2" (176.5 cm) 73 3/4" (187.3 cm)
640 69 1/2" (176.5 cm) 73 3/4" (187.3 cm)
Distance from Floor to
Bottom of Bracket
Distance from Floor to
Bottom of Bracket
Distance from Floor to Top
of Interactive Whiteboard
Distance from Floor to Top
of Interactive Whiteboard
10 Installing and Setting Up 600 Series Interactive Whiteboards
For Children, Short Adults and for Clearing Obstructions to the Projected Image
If the users of the interactive whiteboard model 640 are of shorter stature, you may want to mount
the interactive whiteboard lower on the wall while keeping it high enough so that furniture or other
objects do not obstruct the projected image.
Interactive Whiteboard Model
640 59 1/2" (151.1 cm) 63 3/4" (161.9 cm)
CAUTION
If you need to lean the interactive whiteboard against a wall before you mount it,
make sure it remains in an upright position, resting on the pen tray brackets that
can sustain the weight of the interactive whiteboard.
Do not rest the interactive whiteboard on its side or on the top of the frame.
Distance from Floor to
Bottom of Bracket
Distance from Floor to Top
To mount SMART Board 600 Series interactive whiteboards
The following procedure illustrates the
mounting of the 600 series interactive
whiteboards onto a wall surfaced with
gypsum or drywall.
of Interactive Whiteboard
Tools required:
• a Phillips® No. 2 screwdriver
• a ruler or tape measure
• a carpenter’s level
• a pencil, or other marking device
Installing and Setting Up 600 Series Interactive Whiteboards 11
1. Using a pencil, a carpenter’s level and a measuring
tape or ruler, draw a horizontal line on the wall,
centered on the mid-point of the interactive
whiteboard’s future position
NOTE: The illustration to the right shows a common
height for model 680 interactive whiteboards. Refer to
the previous pages for recommended mounting heights
for other models and audiences.
2. Using the mounting bracket as a template, mark the
location of the five mounting holes on the wall.
77 1/2"
(196.9 cm)
3. At each mark, screw in one of the provided self-tapping
wall anchors. Do not use a hammer to tap these
anchors into the wall.
If you find it impossible to screw an anchor flush to the
wall, you may have encountered a stud. If this is the
case, you don’t need to use an anchor in this location.
The stud will provide adequate support for the screw
that secures the bracket to the wall.
4. Attach the wall mount bracket, using five of the
provided screws.
5. Temporarily hang the interactive whiteboard on the wall
mount bracket.
4
12 Installing and Setting Up 600 Series Interactive Whiteboards
6. Below the bottom frame, you’ll find
two L-shaped metal brackets. In the
center of each bracket there is a
metal tab. Push this tab back until it
contacts the wall and, using a pencil,
mark the location of the mounting
holes.
7. Remove the interactive whiteboard
from the wall, and screw in one of
the self-tapping wall anchors at each
mark.
8. Put the interactive whiteboard back
on the wall mount bracket, and
screw the L-shaped metal brackets
to the wall anchors.
NOTE: If you want to lock your
interactive whiteboard with a
security cable, see To lock the pen
tray to the interactive whiteboard on
page 15 before securing in the
brackets.
6
7
9. Position the pen tray in line with the
two L-shaped metal brackets, and
slide it toward the wall until it is firmly
seated.
Installing and Setting Up 600 Series Interactive Whiteboards 13
8
10. Route the modular I²C cable under
the lower-right end of the pen tray,
and insert it into connector number 1
on the bottom of the pen tray. Press
the cable into the strain relief
channel on the bottom of the tray.
This protects the modular cable’s
RJ11 connector from damage if the
pen tray is removed without first
disconnecting the cable.
11. Place the four pens and the eraser
into their respective recesses in the
pen tray.
9
14 Installing and Setting Up 600 Series Interactive Whiteboards
Securing the Pen Tray and Interactive Whiteboard
Because the pen tray that comes with your SMART Board interactive whiteboard is detachable,
you may want to safeguard it—and the interactive whiteboard at the same time—by anchoring it
with a security cable.
IMPORTANT
Securing the pen tray can provide theft deterrence for the interactive whiteboard as
well. The screws that secure the interactive whiteboard to the wall are located
directly behind the pen tray, and must be removed to detach the pen tray. In effect,
when you secure the pen tray, you’re also securing the interactive whiteboard, if
the security cable is tight.
To lock the pen tray to the interactive whiteboard
Underneath the pen tray, you’ll find a lock slot that accommodates a security cable, such as a
Kensington® lock.
Lock Slot
Loop your security cable behind the pen tray brackets before you screw them to the wall, as shown
in step 8 on page 13, and then thread the lock end of the cable through the loop end of the cable.
Verify that the cable is tight enough that you can’t remove the pen tray while the lock is in place,
and then install the pen tray. Insert the prong-end of the security cable into the lock slot and then
complete the pen tray installation by screwing it to the wall.
To secure the pen tray to the pen tray brackets
Since you can remove the pen tray without tools, you may want to securely attach it to its brackets.
To do this, you can insert two No. 8/M4 screws (not provided) into the holes shown in the
illustration below. Note that older units do not have this feature.
Screw Location
Installing and Setting Up 600 Series Interactive Whiteboards 15
Removing the Pen Tray
It might be necessary to remove the pen tray for purposes of transporting or repairing the
interactive whiteboard.
NOTE: There are no user serviceable parts inside the pen tray. Only qualified personnel should
disassemble the pen tray’s printed circuit boards, and it must be done with proper Electrostatic
discharge (ESD) protection. If dust or small items are preventing the buttons from being pressed or
are causing constant button contact, remove the obstruction carefully.
To remove the pen tray
NOTE: ESD protection is not required for this operation.
1. Turn off the interactive whiteboard by disconnecting
the USB cable to the computer or by unplugging the
expansion module’s power supply, as appropriate.
2. Remove the pens and the eraser from the pen tray.
3. Reach underneath the pen tray, and disconnect the
modular cable.
4. If you have secured the pen tray to its brackets using two screws (see page 15), remove these
screws.
5. If you have secured the pen tray using a Kensington lock or similar device, unlock and remove
the lock.
6. Reach underneath the pen tray and pull down on the two large plastic clips on the bottom of
the pen tray. The ends of these clips project slightly downwards, so they’re easy to locate.
The Pen Tray as Seen from Below
Plastic Clips
7. While continuing to apply downward pressure to the clips, gently slide the pen tray toward you
until it’s free of the two L-shaped metal brackets.
NOTE: To re-install the pen tray, simply reverse these steps.
16 Installing and Setting Up 600 Series Interactive Whiteboards
Connecting the Interactive Whiteboard to a Computer
First connect your computer to the interactive whiteboard. You can connect all 600 series
interactive whiteboards to a computer using the provided USB interface. You can also use the
optional RS-232 serial or wireless Bluetooth connection expansion modules. In either case,
SMART may provide the USB or serial cables, or you can purchase them locally.
Your interactive whiteboard will be touch sensitive after you install SMART Board software on the
connected computer.
After connecting the interactive whiteboard to the computer, you must perform a brief orientation
procedure (see page 25).
System Power Safety and Precautions
IMPORTANT
For operating safety and to avoid damage to the SMART Board interactive
whiteboard, you must connect the USB connector of the interactive whiteboard
only to a computer that has a USB compliant interface and that bears the USB
logo. In addition, the USB source computer must be compliant with CSA/UL/EN
60950 and bear the CE mark and CSA and/or UL mark(s) for CSA/UL 60950.
If you’re using an RS-232 serial expansion module, a wireless Bluetooth
connection expansion module or a USB audio system, only use the power supply
that came with that product. These products do not use the same power supplies.
Using the wrong power supply may create a safety hazard or damage the
equipment. If in doubt, refer to the specification sheet for your product to verify the
power supply type.
Connecting the Interactive Whiteboard to a Computer 17
Connecting with a USB Cable
SMART Board 600 series interactive whiteboards have a
high-power USB 2.0 full-speed peripheral interface that runs
at speeds of up to 12 Mbps. The unit works with USB 2.0and USB 1.1-compliant USB interfaces.
The interactive whiteboard’s main USB connection is a
captive flying lead cable. The connector is a USB Type-B
receptacle.
This cable provides convenient access to the USB
receptacle without having to remove the interactive
whiteboard from the wall. You can also place the flying lead
and the USB cable in the channel on the back of the
interactive whiteboard where it won’t be visible.
To connect using a USB cable
1. Connect a USB cable to the USB flying lead cable
behind the lower-right corner of the interactive
whiteboard.
NOTE: You must apply approximately 10 oz. (300 g) of
downward pressure to unplug a USB cable from the
flying lead USB receptacle. Because an entire 16' (5 m)
USB cable weighs approximately 7 oz. (200 g), there is
no need to tape or otherwise secure the USB cable to
the flying lead. This design ensures that if someone trips
on the cable it will simply disconnect rather than cause
injury or damage to the controller module.
Flying Lead
USB Cable
USB Cab
2. Plug the other end of the USB cable in to a USB
receptacle on your computer.
– If you are using a Mac computer (with OS X operating system), or if you already have the
appropriate USB driver installed on your Windows computer, the Ready light on the lowerright frame immediately turns red, and then flashes green. If this happens, you can skip to
the next page to install SMART Board software.
– If the appropriate driver isn’t installed, a Found New Hardware wizard helps you locate the
driver for the newly connected USB Human Interface Device, or HID (the interactive
whiteboard).
To install the USB driver (Windows only)
1. Click the Next button to direct the wizard to search for an appropriate driver.
2. Click Next again to have the Windows operating system search the driver database on your
hard drive for the appropriate driver.
NOTE: If the Windows operating system fails to find the correct driver, insert the Windows 98/
2000/Me/XP CD in your CD drive and install a USB HID driver. USB HID is a subclass of USB
devices, and the drivers are not always included in a default installation. Computers must have
these drivers before a USB cable will work properly.
3. Click the Finish button after the driver search or driver installation is complete.
The Ready light now turns red and then flashes green, indicating that the controller is
receiving power from the USB connection and is operating in HID Mouse mode.
18 Connecting the Interactive Whiteboard to a Computer
To install SMART Board software
1. Insert the SMART Board software CD into your CD drive and follow the on-screen instructions.
NOTE: If your computer already has SMART Board software installed, use this opportunity to
upgrade the software to ensure compatibility.
Immediately following the SMART Board software installation, the Ready light on the pen tray
turns from flashing green to solid green. This indicates that the SMART Board interactive
whiteboard is communicating with SMART Board software, and you can use the pen tray
tools.
2. If the SMART Board tools do not open automatically, select Start > Programs > SMART
Board Software > SMART Board Tools, or double-click the SMART Board Tools icon on
your desktop.
The SMART Board icon appears in the system tray. You can now pick up a pen from the pen
tray and write over any projected application, and you can capture your notes into any Ink
Aware application. Your SMART Board Software User’s Guide lists Ink Aware applications.
USB Extender Cables and Hubs
The 16' 5" (5 m) USB cable provided with the interactive whiteboard conforms to the USB 2.0
standard for maximum length. If the provided USB cable isn’t long enough, you can use active
USB extender cables, USB extenders or hubs.
The illustration to the right shows the SMART active
USB extension cable (Part No. USB-XT). Typically,
you can use up to four cables to extend the length to
about 80' (25 m), which is the limit of the USB
specification. Note that passive USB extension cables
are not supported.
NOTE: Some computers use internal active hubs to
provide more USB receptacles. The computer’s
operating system may see these internal hubs as
external devices, limiting the number of USB
extenders that you can use.
Alternately, USB extenders that use Cat 5 cabling can extend the range to approximately 325'
(100 m), at a much higher cost. The more economical SMART USB extender pair (Part No.
CAT5-XT) shown below can extend the USB connection up to 120' (36.6 m) using an RJ45 Cat 5
cable.
These units require that the cables and connectors
meet the vendor's specifications. Impedance
mismatches and poor connections can cause signal
degradation and performance problems with the
interactive whiteboard.
USB hubs should also work well with interactive
whiteboards. If you also use streaming audio through
the USB hub, ensure that the Microsoft USB drivers
are up-to-date or the interactive whiteboard’s
performance might become choppy, intermittent or otherwise unacceptable.
USB extenders and hubs must be USB 1.1 or USB 2.0 compliant to work correctly. They must also
provide at least 300 mA to the interactive whiteboard. Note that some self-powered extenders and
hubs provide only up to 100 mA to the device, and therefore won’t work.
Connecting the Interactive Whiteboard to a Computer 19
Connecting Using the Optional RS-232 Serial Expansion Module
The optional RS-232 serial expansion module provides an alternate method of connecting a 600
series interactive whiteboard to a computer. The module also uses its own external power supply
to provide power to the SMART Board interactive whiteboard.
You can use a standard straight-through DB9 male-to-female RS-232 cable to connect the RS-232
serial expansion module to your computer.
To connect using the RS-232 serial expansion module
1. If you haven’t already installed SMART Board software, insert the SMART Board software CD
into your CD drive.
The SMART Board software setup program should start automatically. If it doesn't, select
Start > Run and type x:\autorun.exe (where x: is your CD drive). Follow the on-screen
instructions to install SMART Board software.
NOTE: We recommend that you reply yes when asked to add the SMART Board icon to your
Startup Folder. Then the SMART Board tools will always be open, and your interactive
whiteboard will be fully functional without any further action.
2. Connect the DB9M plug of the provided male-tofemale serial cable (or a suitable substitute) into
the 9-pin socket on the side of the RS-232
module, located behind the lower-right corner of
the SMART Board interactive whiteboard.
NOTE: The DB9 connector on the expansion
module does not have captive nuts that would
allow you to secure the serial cable to it. A “post”
feature on the RS-232 expansion module routes
the serial cable so that if something pulls the
cable, the force is perpendicular to the connector.
If someone accidentally trips or pulls the cable,
the unsecured cable will simply disconnect,
preventing damage to the module’s connector or
its pins.
2
3
2
-
0
S
0
-
R
7
2
5
0
0
-
3
9
You can also route the serial cable through the channel on the back of both the RS-232
expansion module and the controller module when mounting the interactive whiteboard on the
wall to prevent strain on the cable.
3. Connect the power supply to the expansion
module. You can also route the power cable
through the same channel as the RS-232 cable.
NOTE: Only use the power supply that comes
with the RS-232 serial expansion module. The
use of other power supplies may create a safety
hazard or damage the equipment.
While the interactive whiteboard won’t be
damaged if you connect a power supply with
reversed polarity, a computer or extender that is
connected to the USB interface may be damaged.
20 Connecting the Interactive Whiteboard to a Computer
4. Connect the other end of the serial cable to a
serial connector on your computer.
5. Plug the power cable into the power supply, and
then plug it into a suitable wall outlet.
The Ready light turns red. This indicates that the
interactive whiteboard is receiving power.
To configure a serial connection (COM port) on your computer
NOTE: Install SMART Board software on the computer, connect and turn on the interactive
whiteboard (as shown in step 1 on the previous page) before performing this procedure.
1. Start SMART Board software; restart it if it is already running.
When SMART Board software starts, and there aren’t any SMART products connected
through USB, it won’t detect automatically that there is a SMART product connected, and
opens the SMART Board message shown here.
~
~
If the message does not appear, see To configure the computer’s COM port manually below.
2. Click Yes.
3. Click the Add SMART product button to initiate an automatic detection of new hardware.
After several seconds, the dialog box message changes to show that the interactive
whiteboard is operating normally, and the Ready light on the pen tray turns from red to green.
This indicates that the interactive whiteboard is now touch-sensitive.
NOTE: You may need to manually configure your computer’s serial interface if:
•the SMART Board message above fails to appear
• you plugged in your interactive whiteboard after you started your computer
• the Ready light remains red rather than turning green
To configure the computer’s COM port manually
1. Click the SMART Board icon in the system tray, and select Control Panel.
The SMART Board Control Panel appears.
2. Click the SMART Board Connection Wizard button, and then select the Connect the
SMART product to your computer option.
3. Click Next.
For several seconds, the wizard shows the progress of the automatic search for SMART
products. When complete, the wizard suggests that you orient the interactive whiteboard.
The Ready light changes from red to green, indicating the interactive whiteboard is now touchsensitive.
4. Click Finish to complete the procedure.
Connecting the Interactive Whiteboard to a Computer 21
Connecting with the Wireless Bluetooth Connection Option
NOTE: Use this procedure only if your interactive whiteboard has been fitted with the optional
Wireless Bluetooth Connection expansion module.
The optional Wireless Bluetooth Connection kit uses Bluetooth technology to provide another way
to connect an interactive whiteboard to a computer. The expansion module also powers the
SMART Board interactive whiteboard using its external power supply.
CAUTION
In addition to the external power supply, the Wireless Bluetooth Connection kit consists of two key
components:
• a Bluetooth-to-USB expansion module that connects to the controller module
• a Bluetooth-to-USB converter that connects to the computer
NOTE: The SMART Board Bluetooth-to-USB converter can’t be used as a general-purpose USBto-Bluetooth dongle. It only works with the SMART Board Bluetooth-to-USB expansion module.
Use only the power supply that comes with the Wireless Bluetooth Connection kit.
Other power supplies may create a safety hazard or damage the equipment.
If you connect a power supply with a negative voltage on the connector's tip to the
controller module, the interactive whiteboard will not be damaged. However, a
computer or extender that is connected to the USB interface may be damaged by
reverse polarity.
To prepare the computer and the interactive whiteboard
IMPORTANT
You must have SMART Board software 9.1.4 or later running on your computer,
and the 600 series interactive whiteboard must have controller firmware 2.0.6.0 or
later installed before you can use the Wireless Bluetooth Connection kit.
If you already have SMART Board software 9.1.4 installed on your computer,
remove it and install the SMART Board software that comes with the Wireless
Bluetooth Connection kit, even if it is of the same version. This ensures that you
have enabled all of the software’s necessary features.
Before setting up the Wireless Bluetooth Connection, ensure that the computer can communicate
with the interactive whiteboard using a wired USB connection by following the To connect using
the USB adapter cable procedure on page 18.
This step also provides an opportunity to check that SMART Board software and the firmware
version support the Wireless Bluetooth Connection kit components.
To verify the SMART Board software version
1. Click the SMART Board icon in the system tray, and select Control Panel.
The SMART Board Control Panel appears.
2. Click the About Software and Product Support button.
3. In the About This Software field, select Version Information
The pop-up shows the SMART Board software version. Record the version, and click OK.
If the version is earlier than 9.1.4, go to http://smarttech.com/support and download and install
the latest version of SMART Board software. Included in the installation are several current
flash update files.
22 Connecting the Interactive Whiteboard to a Computer
To verify the SMART Board firmware version
1. If SMART Board software is not already running, click the SMART Board Tools icon on your
desktop.
2. Click the SMART Board icon in the system tray, and select Control Panel.
The SMART Board Control Panel appears.
3. Click the SMART Board Settings button.
4. If you have more than one interactive whiteboard connected, select the icon for the correct
SMART Product.
The Hardware Info & Settings dialog opens, displaying a summary of the hardware, software
and firmware installed in the interactive whiteboard.
5. If the Firmware Version displayed is earlier than 2.0.6.0, open Windows Explorer and navigate
to C:\Program Files\SMART Board Software.
6. Locate and double-click the latest SB-W.X.Y.Z Flash.exe file (W.X.Y.Z represents the version
number of the firmware) to open the SMART Firmware Upgrade Wizard.
7. Follow on-screen instructions to install the flash file.
When the computer and the interactive whiteboard are communicating over USB, using the
latest software and firmware, you are ready to setup the Wireless Bluetooth Connection kit.
8. Disconnect the USB cable from the computer and interactive whiteboard.
To set up the wireless USB adapter
1. Turn on both your computer and the interactive whiteboard with the Wireless Bluetooth
Connection expansion module installed.
The LED indicator on the expansion module and the Ready light immediately start flashing.
– The Ready light flashes green continuously, indicating that the interactive whiteboard is
communicating with the USB interface of the Wireless Bluetooth Connection expansion
module.
– The expansion module’s LED flashes green fourteen times, then turns red for
approximately five seconds, then repeats the sequence. This pattern indicates that the
expansion module is not communicating with its Bluetooth-to-USB converter.
2. Connect the Bluetooth-to-USB converter to an unused
USB receptacle on your computer.
– If both the Ready light and the expansion module’s
LED turns steady green, indicating that the Wireless
Bluetooth Connection components are paired, you
are finished.
– If the expansion module’s LED does not stop
flashing, press the pairing button on both the
expansion module and the Bluetooth-to-USB
converter. See Wireless Component Pairing on the
next page, for more information. The Ready light
and the expansion module’s LED turn steady green
indicating successful communication.
Connecting the Interactive Whiteboard to a Computer 23
Wireless Component Pairing
The expansion module and the Bluetooth-to-USB converter are "paired" at the factory so that they
will only communicate with each other. You can synchronize the components at any time, as
required.
Both the wireless USB expansion module and its USB
converter have a pairing button. First, install both the
expansion module and the converter, then press the
pairing button on one of the devices. It stays in pairing
mode for up to 2 minutes, giving you time to press the
companion device’s button. When you press the pairing
button on the other device, they detect each other and
enter Discovery mode. If pairing doesn’t occur within
this interval, the devices returns to normal. Once an
expansion module and its USB converter are paired,
they remain associated with each other indefinitely.
Pairing
Buttons
Expansion
Module
Bluetooth-USB
Converter
24 Connecting the Interactive Whiteboard to a Computer
Orienting the SMART Board Interactive Whiteboard
At the factory, we load a default manufacturing orientation data set into the interactive whiteboard’s
controller module that it uses if you haven’t oriented the interactive whiteboard with SMART Board
software. An orientation performed with SMART Board software is called a User Orientation.
Default Manufacturing Orientation
When the interactive whiteboard uses the default manufacturing orientation data, the touch point
on the screen corresponds fairly well to the projected computer desktop image, provided the
projected image fills the entire interactive screen. The default orientation is a simple 2-point
orientation, which may result in the projected touch point being offset from the actual contact
location. You can resolve this problem by performing a more accurate orientation such as a 9-, 12or 20-point orientation.
NOTE: You can restore the default orientation by holding the Reset button on the controller
module for more than three seconds.
4- and 9-Point User Orientation
When you use SMART Board software to perform a quick 4-point or the standard 9-point
orientation, the software saves the orientation data in the flash memory of the interactive
whiteboard’s controller module (i.e., the orientation data stays with the interactive whiteboard). If
you attach a different computer, the orientation data for the interactive whiteboard remains
unchanged.
12 or 20-Point User Orientation
You can also perform a 12-point or 20-point user orientation. Unlike the 4- and 9-point orientations,
the software saves the 12- and 20-point orientation data in the computer, and therefore it stays
with the computer and not the interactive whiteboard. Resetting the controller module doesn’t clear
the 12- or 20-point orientation data from the computer.
If you attach a different computer, the interactive whiteboard uses the highest level of orientation
data that resides in the controller’s memory.
To orient the interactive whiteboard
To orient the unit, you must follow on-screen
instructions for touching specific points on the
interactive whiteboard’s screen. This procedure can
be four, nine or twenty touches, depending on your
Alignment/Orientation Precision setting. The next
procedure shows how to change the precision setting.
Shown to the right is an example of a 9-point
orientation screen.
To access the orientation screen, press and hold the
two large pen tray buttons at the same time, or you
can press the Help button on the pen tray and select
Align/Orient the SMART Board.
NOTE: Use a fine-point tool such as a pen tray pen instead of your finger for greater precision
when touching the targets.
Connecting the Interactive Whiteboard to a Computer 25
To set the orientation precision
To select a 4-, 9-, 12- or 20-point orientation procedure from the Windows System Tray or Mac
Dock:
1. Press the SMART Board icon.
2. Press Control Panel.
3. Press the SMART Board Settings button.
4. If you have more than one SMART product connected, select the appropriate interactive
whiteboard.
5. Select Orientation/Alignment Settings from the drop-down list.
6. Select the desired orientation setting, and press OK.
NOTE: You must perform the orientation procedure after changing the orientation precision for the
changes to take effect.
Connecting a Guest Laptop
If you want to connect a guest laptop without installing SMART Board software on it, you can
simply disconnect the USB cable from the resident computer and connect it to the laptop. You’ll
immediately have touch control of the interactive whiteboard. However, you will need to connect a
video cable between the laptop and the projector.
NOTES
• With this setup, the Ready light on the interactive whiteboard will continuously blink. This is
normal. See page 32 for more information about Ready light states.
• If the interactive whiteboard connects to the resident computer with an RS-232 serial cable or
a Wireless Bluetooth Connection, you don’t have to disconnect them. The USB cable
connection to the guest laptop overrides the expansion module connection.
Connecting Multiple SMART Interactive Products
You can connect more than one SMART interactive product to one computer. For example, you
can have two SMART Board interactive whiteboards connected to one computer and have touch
control of either interactive whiteboard.
NOTE: If you’re using more than one front projection SMART Board interactive whiteboard, you’ll
need a projector for each unit.
After you set up your equipment, you must configure SMART Board software.
First, decide how you want the displays to work together.
• You can present the same desktop on all products, which allows people in various locations to
see the same image. To achieve this effect, you can daisy chain the projectors or use a
distribution amplifier to send the computer’s video signal to more than one display or projector.
• You can also present different views of the same desktop across the interactive products. With
this option, you have the flexibility of opening one window on each screen, or splitting one
application across multiple screens. To set this up, you must send the video signal from the
computer to each display or projector. To do this, your setup must include one of the following:
– a separate video card in your computer for each projector or each display
– a video card that splits the video signal and sends it to multiple displays
– a video distribution amplifier between the computer and the projectors or displays
26 Connecting the Interactive Whiteboard to a Computer
If you’re stretching your computer’s desktop across more than one interactive screen and you’re
using an older operating system, you must tell SMART Board software how your products are
arranged. To do this, open the SMART Board Control Panel, press SMART Board Settings and
select Arrange Video Output from the drop-down list. Depending on your setup, you may need to
change the computer’s display settings. For more information, read the documentation for your
computer’s video card.
You must orient each interactive product separately so that the pointer is properly aligned when
you touch the product. To do this, open the SMART Board Control Panel and select Align/Orient
the SMART Board. Refer to the Help Center for the specific procedure to orient each display.
After you set up your multiple displays, each display has touch control. However, some
applications can’t accept cursor commands/mouse input from more than one source at a time.
To enable the multiple touch setting, read the topics under How To > Changing the SMART Board
Software Settings > Mouse Settings in the Help Center for instructions.
For more information on setting up multiple SMART products, read the Technical Bulletin
Connecting Multiple Interactive Whiteboards to One Computer that’s available at
www.smarttech.com/support.
Where to Find More Information
The Help Center contains links to a wide range of information, including procedures for using each
component (How To’s), descriptions of each tool and the concepts around using the components,
troubleshooting hints, and more.
To access the Help Center press the pen tray’s Help button. This button also gives you access to
the orientation screen and contact information for SMART Technologies.
You should also check www.smarttech.com for more resources. At this site, you’ll find information
on each product, including setup instructions and specifications. This website’s Training Center
has learning resources, free hands-on lessons and information on how to get more training. You’ll
find up-to-date, product-specific information in the Support area, including frequently asked
questions (FAQs), technical bulletins and resource centers.
Connecting the Interactive Whiteboard to a Computer 27
28 Connecting the Interactive Whiteboard to a Computer
Using and Maintaining 600 Series Interactive Whiteboards
Tips for Trouble-Free Performance
• Ensure that the interactive whiteboard is connected to a USB or serial interface that’s
recognized by the operating system and that’s not being used by another application.
• Make sure all the pens and the eraser are placed securely in the pen tray if you want to use
your finger to touch the interactive screen. If you lose a pen, place another object in its pen
tray slot. Otherwise, the interactive whiteboard senses which tool is missing from the pen tray
and the software assumes that the missing tool is the one you’re currently using on the
interactive surface.
Safety Tips for Teachers
• Tell students not to look directly at the light beam from the projector. Instead,
encourage them to keep their back to the projector when working at the
interactive whiteboard. Before they turn to face the class, they should take a
big step (or even two) sideways.
• Make sure you don’t look directly into the light beam from the projector. Keep
your back to the class when you write over a projected image. Step to the
side of the interactive whiteboard before you turn and face the class.
• Tell your students not to touch the projector, as it can become extremely hot
during normal operation.
• Don’t use a chair to increase a student’s reach. If your students can’t reach
the top of the interactive whiteboard, lower it. You may need to remount a
wall-mounted unit to a lower position. If your interactive whiteboard is
mounted on a floor stand, lower it with the help of another adult.
• Tell students not to run in the vicinity of the floor stand, as they may trip over
the floor stand’s feet.
Preventing Damage to the Interactive Whiteboard
Although the SMART Board interactive whiteboard surface is very durable, take these precautions
to prevent damage to the interactive screen and to other components.
• Don’t use sharp or pointed objects, such as ballpoint pens or pointers, as writing tools.
• Never use abrasive erasers or harsh chemicals when cleaning.
• Never leave adhesive tape on the writing surface for extended periods. Lifting the tape may
remove the coating that provides the interactive whiteboard’s dry-erase capability.
• Avoid setting up and using your interactive whiteboard in an area with excessive levels of dust,
humidity or smoke.
Using and Maintaining 600 Series Interactive Whiteboards 29
Keeping the Writing Surface Clean
IMPORTANT
With proper care, your SMART Board interactive whiteboard will provide years of trouble-free
service. Follow these tips to keep the screen surface clean:
• Do not use low-odor dry-erase markers such as EXPO2®, because they can be very difficult
to remove. Use standard dry-erase (high-odor) markers that show a warning to use them only
in well-ventilated areas.
• Erase dry-erase ink as soon as possible after use. The longer dry-erase ink is on the surface,
the more difficult it is to remove.
• Remove excess dry-erase dust with a damp cloth before using a cleaner.
• If erasing doesn't completely remove dry-erase ink marks, clean the writing surface with a
household glass cleaner, such as Windex®, daily, weekly or as required.
• Use dry-erase marker cleaner, such as EXPO Cleaner, if you can still see marks after erasing
• Do not spray cleaner directly onto the screen’s surface. Instead, spray a light amount of
cleaner on a cloth and then gently wipe the screen.
• Don’t allow excess glass cleaner to flow into the crack between the lower frame and the writing
surface, or into the pen tray recesses.
• Use isopropyl alcohol for stubborn stains and ghosting.
• Before you clean your SMART Board interactive whiteboard shut down or
disconnect the computer. Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the screen.
• To view dirt or streaks more easily, put your projector on standby (lamp off).
Removing Permanent Marker Ink Stains
To remove marks made with a permanent marker, you can use a cleaner such as the Sanford
EXPO Dry Erase Board Doctor. Just write directly over the permanent ink stain with the Board
Doctor pen, allow the solution to dry completely, and then wipe clean.
You can also use a high-odor dry-erase marker to remove marks from a permanent marker,
because dry-erase ink contains solvents that work to remove permanent ink. Cover the permanent
ink with the dry-erase ink and wipe with a soft cloth while it is still wet. If any trace of the ink
remains, spray a cloth with a glass or whiteboard cleaner and wipe the area clean.
TIP
When removing permanent marker ink, don’t use low-odor or non-scented dryerase markers. They don’t contain the appropriate solvents.
30 Using and Maintaining 600 Series Interactive Whiteboards
No Projector? Use Non-Projected Mode
The default mode for SMART Board software is the Projected (Mouse) mode. However, if you’re
using your interactive whiteboard without a projector, you should change the software mode to
Non-Projected (Whiteboard) mode. To access this option, open the SMART Board Control
Panel, select SMART Board Settings and then select the Non-Projected (Whiteboard Mode)
option. Otherwise, when you write anywhere other than on the Notebook page, you may
accidentally activate menu commands or other program elements.
NOTE: If you’re using SMART Board software in non-projected mode, you can only connect one
SMART interactive product to your computer.
In Non-Projected (Whiteboard) mode, you can write on the screen with dry-erase markers just as
you would on an ordinary whiteboard. However, unlike an ordinary whiteboard, what you write
displays simultaneously on a Notebook page.
In this mode, the computer automatically scales the size of the writing area in Notebook software
to the size of the interactive screen.
Setting Up the Pen Tray for Non-Projected Use
In Non-Projected mode, the upper pen tray button is the New Page button. When you press this
button, a new page opens in the current Notebook file to receive your notes. The bottom button is
the Print Page button, which sends your current page of notes to the computer’s default printer.
You can change these default setting using SMART Board software.
To equip the pen tray, purchase a set of dry-erase markers in black, blue, red and green. Refer to
page 3 and page 30 for recommendations on dry-erase markers. Place each pen in the matching
color slot of the pen tray.
Using and Maintaining 600 Series Interactive Whiteboards 31
Indicators and Controls
The 600 Series interactive whiteboards have the following indicators and controls:
• the Ready light
• the pen tray buttons, sensors and LEDs (see page 33)
• the optional SystemOn control panel’s indicators and controls (see page 34)
• the optional Wireless Bluetooth Connection components’ LED and pairing buttons (see
Connecting Using the Optional Wireless Bluetooth Connection on page 22
• the controller module’s Reset button (see Resetting the Interactive Whiteboard on page 35)
The Ready Light
You can see the Ready light LED in
the lower-right part of the frame. The
frame has a light-pipe to carry the
light from the controller module’s LED
to the surface of the frame. The
Ready light indicates the operational
states of the controller module.
NOTE: The following table shows the normal states of the Ready light. If the indicator’s behavior
doesn’t match a state listed here, refer to the Troubleshooting section starting on page 35.
This Ready light state... Indicates that...
Solid red the interactive whiteboard is receiving power (either from the USB
cable or an optional expansion module’s power adapter), but it’s not
communicating with a computer.
Solid green the interactive whiteboard is receiving power and that it’s
successfully communicating with SMART Board software.
Flashing green the interactive whiteboard is receiving power and that it’s
successfully communicating with the USB HID driver of the
computer’s operating system.
Ready Light
NOTE: In HID mode, the SMART Board tools (such as the pens and
the eraser) won’t work, but you can move the mouse pointer and
perform mouse functions with simple touch anywhere on the
interactive screen. The Right-Click button on the pen tray may work
(depending on the version of Windows operating system you’re
using). Neither the Keyboard nor the Help button will work.
Flashing or solid amber the controller module is in a service mode or it has detected a
software error. Refer to the Troubleshooting section on page 35.
32 Using and Maintaining 600 Series Interactive Whiteboards
The Pen Tray
In addition to providing a convenient place to hold the pens and the eraser, the pen tray has
several controls, sensors and indicators.
Pen Tray Buttons
In the center of the pen tray, there are
three buttons. In Projected mode, the two
large rectangular buttons default to
Keyboard (the left button) and Right-Click
(the right button) functions. In NonProjected mode, the buttons are assigned
Print Page and New Page functions
respectively. In either mode, you can
customize the buttons using SMART
Board software to provide several other
functions, including printing, changing
pages, launching applications and
capturing the screen. Pressing both
Keyboard
button
Right-Click
button
buttons simultaneously starts the
orientation process. The third button (the small round one) launches the online Help, where you’ll
also find an alignment icon for orienting the interactive whiteboard.
Pen Tray LEDs and Sensors
Help
button
When you turn on or reset the interactive whiteboard, the indicator lights on the pen tray cycle
twice. When the system is operational, the lights come on only when you remove a tool. Only one
comes on at a time, indicating the last tool removed from the pen tray. The pen tray detects the
removal of the pens and the eraser using reflective infrared (IR) sensors similar to the ones that
detect the presence of paper in photocopiers.
NOTE: The pen tray tools must reflect infrared light. Old-style black SMART Pen Tray pens (as
used with the 500 Series interactive whiteboards) may not reflect infrared light reliably.
Cleaning the Pen Tray’s Sensors
If the infrared sensors in the bottom of
your pen tray’s recesses become
obstructed by dirt, the sensors won’t
detect when the pen or the eraser is
removed. The recess LED won’t light, and
Infrared Sensors
the lifted tool won’t work.
To clean a sensor, moisten a cotton swab with a household glass cleaner, such as Windex, and
carefully clean the infrared transmitter and receiver.
Using and Maintaining 600 Series Interactive Whiteboards 33
SystemOn Control Panel Controls and Indicators
Located at the left end of the pen tray, the
optional SystemOn Control Panel has one
System Status
(Green)
large, illuminated On button and four status
lights.
Illuminated
On Button
Sleep Status
(Amber)
Computer
Fault (Red)
Projector
Fault (Red)
On button Illuminates when all the cables are connected properly and the system
is receiving power.
System Status Flashes green as the system is warming up and remains solid green
when the system is operating correctly.
Sleep Status Flashes amber when the system is shutting down and remains solid
amber when everything has shut down correctly.
Computer Fault Flashes red when there is a problem with the computer.
Projector Fault Flashes red when there is a problem with the projector.
34 Using and Maintaining 600 Series Interactive Whiteboards
Troubleshooting 600 Series Interactive Whiteboards
Adjusting the Projected Image
You can fix many image problems by shifting the projector or adjusting its zoom lens. Optimally,
you should have a margin of approximately 3/8" (1.0 cm) on both the right and left sides of the
screen.
You should ensure that the resolution settings for your projector and computer match. Set the
projector to its optimal image resolution by following the instructions in your projector’s manual.
Then set your computer’s resolution to match.
If the resolutions don’t match, the computer’s image output won’t properly fill the interactive screen
and may shimmer or be distorted. You can change your computer’s resolution in the Windows
Control Panel or in the Mac System Preferences. If you need further help setting your computer
resolution, see the Help for your operating system.
Resetting the Interactive Whiteboard
If your interactive whiteboard behaves erratically (possibly because of a static discharge or power
fade) you may be able to restore normal operation simply by resetting the interactive whiteboard.
You can reset the interactive whiteboard completely by disconnecting and then reconnecting the
USB cable, or by removing and replacing the power plug to the expansion module, if it is used.
This turns the power off and back on, resetting all components of the SMART Board interactive
whiteboard.
The Reset Button
The Reset button on the edge of the controller module
lets you reset the controller easily. The recessed Reset
button cannot be triggered accidentally. You can use
the tip of a pen tray pen or other pointed object (such
as a ball-point pen) to press the button.
You can press the Reset button if the controller module
stops responding or is in the wrong mode. For
example, the interactive whiteboard might be
unresponsive because of an electrostatic discharge, a
power fade or some other event. After you press the
Reset button, the controller module resets and
operates normally.
NOTE: Pressing and holding the Reset button for longer than three seconds clears any saved 4or 9-point orientation data from the controller module’s memory, and the alignment defaults to
factory settings. However, because 20-point orientation data is stored on the computer, it is
retained after a reset (see page 25).
Reset Button
Reset Button
Troubleshooting 600 Series Interactive Whiteboards 35
Troubleshooting Using the Ready Light
Should you experience a problem with your interactive whiteboard, you can troubleshoot it by
using the Ready Light, in conjunction with other observable symptoms and behaviors. Before you
start troubleshooting, see page 32 to locate the Ready Light, and familiarize yourself with its states
during normal operation.
Flowchart 1 below directs you to the next stage in your troubleshooting process.
Flowchart 1: Getting Started
Start
Is t he
Ready light
off?
No
Is t he
Ready light
red?
No
Is t he
Ready light
flashing
green?
No
Is t he
Ready light
steady
green?
No
Y
Y
e
s
2
Go to
Flowchart
3
Go to
Flowchart
s
e
The interactive whiteboard is not receiving power.
Go to Flowchart 2 on page 37 to locate the
problem.
The interactive whiteboard is receiving power but
is not communicating correctly with your
computer. Go to Flowchart 3 on page 38 to
isolate the problem.
A flashing green Ready light may be normal, if
Y
4
Go to
Flowchart
s
e
you want touch-only operation of the interactive
whiteboard. If you want to use the SMART Board
tools or use the pen tray pens, go to Flowchart 4
on page 39.
Y
5
Go to
Flowchart
e
s
A steady green Ready light indicates normal
operation. To diagnose problems that may occur
in other components of the interactive
whiteboard, refer to Flowchart 5 on page 40.
If the Ready light is flashing or steady amber,
Is t he
Ready light
amber?
No
Contact your
next level of
support
Y
e
s
The SC9 is in
Boot Loader
mode or has
detected a
checksum
error
reset the interactive whiteboard’s SC9 controller
(see page 35). If the problem persists, you may
have to be reload the controller’s the flash
memory, or you may have to replace the
controller module. Escalate the problem to your
next level of support.
If none of these descriptions applies to the Ready
light, contact your next level of support.
36 Troubleshooting 600 Series Interactive Whiteboards
Flowchart 2: Ready Light Off
Ready Light
not on
Is t he
computer
turned on?
Yes
Is t he
USB cable connected
to the computer a nd
the SC9?
Yes Yes No
Is the USB driver
installed and
running on the
computer?
Substitute
another
computer
Is the
Ready light
on now?
Substitute
another SC9
controller module
Is the
Ready light
on now?
No
N
o
Turn on the
computer
No
Is t he
Ready light
on now?
s
e
Y
Non-powered USB hubs or
o
N
Verify/replace
USB cable
connections
Is t he
Ready light
on now?
e
s
Y
repeaters can’t provide
enough power to the
interactive whiteboard.
No
If you haven’t installed a USB
o
Install and
enable driver
N
Is t he
Ready light
on now?
s
e
Y
driver on the computer, the
USB interface can’t provide
power to the interactive
whiteboard.
No
If possible, replace the
computer with another that
you have used successfully
with a SMART Board
interactive whiteboard. Refer
to the product specifications
for minimum computer
hardware and software
requirements.
NOTE: Before substituting
the controller module,
contact your next level of
support to ensure that you
have checked all other
possibilities.
Contact your
next level of
support
Go Back
to
Flowchart
1
Replace the controller
module with another that you
have tested on an interactive
whiteboard.
Troubleshooting 600 Series Interactive Whiteboards 37
Flowchart 3: Ready Light Red
A red Ready light indicates that the interactive whiteboard is receiving power but isn’t
communicating reliably with the computer. In most cases, pen tray LEDs won’t turn on and the
screen isn’t responsive to touch.
Things to try first:
Ready light
red
Disconnect and
reconnect USB cable
from the interactive
whiteboard
Go to
Flowchart
4
Install or upgrade
malfunctioning
F
USB driver
l
g
Ready light
changed
from green
to red
Disconnect and
reconnect USB cable
from the interactive
whiteboard and restart
computer
g
a
s
h
i
n
n
e
e
r
Still Red
What color is
Ready light
now?
Ready light
alternates
from green
to red
Reduce load on
computer and/or
restar t computer
t
e
d
a
y
S
g
r
e
e
n
• Disconnect and then reconnect the
USB cable at both ends to reset the
interactive whiteboard and
reestablish the link.
• If the Ready light changed from
green to red while the computer
was running, the computer may
have become unresponsive. Restart
the computer.
• An alternating red/green light may
indicate that your computer is
running too many other applications
or doesn’t meet minimum
specifications. Reduce the load on
the computer (by closing
unnecessary applications), or
replace it with a more powerful
computer.
Make sure that the operating system
has all USB HID drivers and current
upgrades installed. (The Windows 98
and 98SE operating systems require
the installation disk to install the HID
drivers.)
Is USB port
disabled or
in use?
s
e
Y
Enable USB port
or disconnect the
other USB device
OK
now?
e
s
Y
The computer’s USB interface might
have become disabled or been
assigned to another device. Try to
No
No
reassign the interface or enable it using
your computer’s device manager.
A faulty I²C pen tray cable can cause
Are pen tray
LEDs
constantly
cycling?
No
e
Y
s
Check/replace
I²C cable to
pen tray
No
OK
now?
e
s
Y
the pen tray LEDs to cycle constantly
and the Ready light to remain red.
A powered USB hub or extender may
have failed or become unplugged from
the computer. Check the connections,
Contact your
next level of
support
Done
or replace the failed component.
NOTE: If the interactive whiteboard’s controller detects that its firmware is not fully secure, it
flashes the Ready light red and disables touch capability. Contact SMART Technical Support
immediately.
38 Troubleshooting 600 Series Interactive Whiteboards
Flowchart 4: Ready Light Flashing Green
NOTES
• This is the normal Mouse mode state when SMART Board software is not installed on the
computer.
• This mode may be desirable for occasional or guest users who don’t require the use of
SMART Board tools or pen tray functions.
• Windows 98 and 98SE operating systems require that you install the HID drivers from the
Windows installation CD. Also, on Windows 98 and 98SE, right-click is not supported. The
Windows 2000 and Windows XP operating systems include the full HID Mouse mode.
Ready light
is flashing
green
Done
M
o
u
s
e
m
o
d
e
Do you want to use
the SMART Boa rd
tools, or operate in
Mou se mode?
Tools
Use
Remember that you may not want to use
the SMART Board tools or the pen tray
pens. See the notes above.
You can install SMART Board software
Is
SMART Boa rd
software
installed?
Install it
N
o
now
from the CD provided with your
interactive whiteboard, or you can
download it from the SMART
Technologies website at
Yes
Is
SMART Boa rd
software
running?
N
o
Start it now
www.smarttech.com/support/.
Use the Windows Control Panel or the
Mac Activity Monitor to ensure that the
SMART Board software service is
running.
Yes
Go to
Flowchart
5
Is the
Y
s
e
Ready light
steady green
now?
The Ready light should now be steady
green, and the interactive whiteboard
should operate normally.
No
Contact your
next level of
support
Troubleshooting 600 Series Interactive Whiteboards 39
Flowchart 5: Ready Light Steady Green
NOTE: Before you can use the SMART Board tools or use the pen tray pens or the eraser,
SMART Board software must be running. If the SMART Board icon doesn’t appear in the
Windows system tray, click the SMART Board Tools icon on your desktop, or open the SMART
Board Software folder in the Start menu’s list of programs and select SMART Board Tools. The
icon appears and the pen tray tools should now function as expected.
If t he LE Ds
operate
normally, but
tools do not
function as
expected,
see the note
at the
lower-right.
Ready light
is green,
but...
A steady green Ready light indicates
that the controller is operating
normally. If the pen tray has failed or
Mouse mode OK,
but pen tray tools
do not work as
expected
Disconnect and
reconnect USB
cable to reset
power
is not communicating with the
controller, the interactive whiteboard
will still operate in Mouse mode.
When you reset the interactive
whiteboard (as described on
page 35), all of the pen tray LEDs
Do the pen tray
LEDs cycle
when reset?
o
N
Check/replace I²C
cable between
pen tray and SC9
flash sequentially twice, indicating
successful communication with the
controller. If they do not cycle
correctly, or do not stop cycling,
Yes
replace the cable between the
controller and the pen tray.
Does each LED
D
E
L
e
e
n
o
d
O
Clean IR
sensor
turn on when
tool is lifted?
t
'
n
n
o
s
e
m
co
O
i
s
n
e
a
l
L
w
o
E
n
a
D
y
s
Remove debris
blocking IR
sensor
s
e
Y
OK
now?
No
Replace
pen tray
Yes
Obstructed or dirty infrared (IR)
sensors in the pen tray recesses can
prevent the detection of pen or
eraser removal or show that they are
removed when they are not.
• Remove any obstructions and
clean the IR sensors with a cotton
Y
e
s
OK
now?
No
OK
now?
No
e
s
Y
swab moistened with household
glass cleaner, like Windex.
• If a sensor or the pen tray
controller has failed, contact your
Replace
pen tray
Replace SC9
controller
next level of support.
s
e
Y
Done Done
OK
now?
N
o
Contact your
next level of
support
OK
now?
o
N
es
Y
NOTE: If another user has
reassigned the pen, eraser or pen
tray button functions, you can return
them to normal operation using the
SMART Control Panel.
40 Troubleshooting 600 Series Interactive Whiteboards
General Troubleshooting
Refer to this table if the Ready light indicates that your interactive whiteboard is operating
normally, but you are still experiencing problems.
Symptom/Observation Action/Remedy
The projected image is blurry or
doesn’t fill the screen fully.
Touch is not accurate. The pointer
does not appear directly below
your finger.
When you write on the screen, your
writing appears at a slight distance
from the pen.
No pointer is visible on the screen,
and when you touch the screen, a
colored line appears.
The pointer snaps back to one
location when you lift the pen or
your finger from the screen.
Adjust your projector’s position, zoom and focus settings.
The computer’s video resolution settings may not match
your projector’s native resolution.
Consult your projector’s manual for the correct resolution,
and then go to the Windows Control Panel or the Mac
System Preferences to change the video resolution.
Orient the interactive
whiteboard.
To start the orientation,
press and hold both the
Keyboard and Rightclick buttons on the pen
tray at the same time, or open the SMART Board Control
Panel and press Orient/Align the SMART Board.
A pen is missing or not positioned properly in its pen tray
recess.
A pen, dry erase marker, or old style (black) SMART stylus
is not reflective to infrared light, so pen tray sensors can’t
detect it. Put tape on the pen to make it more reflective.
The analog resistive surfaces are in constant contact at the
location to which the pointer returns. An object hitting or
pressing on the front sheet, leaving a permanent depression
can cause this.
The pointer moves erratically or
gaps appear when you draw with
the pen.
Troubleshooting 600 Series Interactive Whiteboards 41
Gently pull the front sheet away from the back sheet using a
piece of tape or a small suction cup. If the problem goes
away while you pull but returns when you release the tape
or suction cup, you may have to return the interactive
whiteboard for repair.
The USB voltage from the computer or USB extender may
be too low to power the interactive whiteboard reliably.
Substitute another computer, eliminate or substitute the
USB extender, or install a powered USB hub.
Waste Electrical and Electronic Equipment Regulations
Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic
equipment sold within the European Union.
When you dispose of any electrical or electronic equipment, including SMART products, we
strongly encourage you to contact your local WEEE recycling agency for recycling and disposal
advice.
Your SMART product required the extraction and use of natural resources for its production. It may
contain hazardous substances. By disposing of electrical and electronic equipment appropriately,
you lower the impact of these substances upon health and the environment and reduce the
pressure on natural resources. Recycling agencies can reuse or recycle most of the materials from
your product.
Please think about how you intend to dispose of any product that has a WEEE symbol or
accompanying WEEE guidelines.
If you need more information on the collection, reuse and recycling of electrical and electronic
equipment, please contact your local WEEE recycling agency.
Alternatively, contact your local reseller or SMART Technologies for information on the
environmental performance of our products.
42 Waste Electrical and Electronic Equipment Regulations
Contacting SMART Technologies
Contacting SMART Technical Support
SMART’s Technical Support team welcomes your call. However, you may first want to contact your
local reseller if you experience difficulties with your SMART product, as they may be able to solve
the problem without delay.
All SMART products include free telephone, fax and e-mail support.
Telephone: +1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.)
(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.806.1256
E-Mail: support@smarttech.com
Website: www.smarttech.com/support
When you phone Technical Support, it will be helpful if you can access your computer during the
call. The support representative may ask you for the following information:
• the serial number of your interactive product
• the version of the software that’s causing the problem and the version of your computer’s
operating system
General Inquiries
Telephone: 1.888.42.SMART (toll-free in Canada/U.S.) or +1.403.228.0333 (all other
countries)
Fax: +1.403.228.2500
E-Mail: info@smarttech.com
Address: SMART Technologies Inc.
1207 – 11 Avenue SW, Suite 300
Calgary, AB T3C 0M5
CANADA
Warranty
Product warranty is governed by the terms and conditions of SMART’s "Limited Equipment
Warranty" that shipped with the SMART product at the time of purchase.
Registration
A User Registration card was included with your SMART product. To help us serve you better, fill in
and mail this card to SMART Technologies Inc. or register online at www.smarttech.com/
registration.
Contacting SMART Technologies 43
Sending Feedback
You can help us improve our documentation by e-mailing your comments to
TechnicalDocumentation@smarttech.com. We’d love to hear from you!
Obtaining More Information
Visit www.smarttech.com/support to:
– download PDF versions of our user guides, installation instructions and more
– read technical bulletins, FAQs and tips
– troubleshoot a problem
– explore our resource centers to learn about conferencing and room control systems
44 Contacting SMART Technologies
Index
A
Accessories
Floor Stand, 6
Pen Tray Eraser, 3
Pen Tray Pens, 3
Table Stand, 6
Audio System, 5
B
Basic features, SMART Board 600 series, 1
Buttons
Help, 27
Keyboard, 33
New Page, 31, 33
Pen Tray, 33
Print Page, 31, 33
Reset Orientation, 25
Right-Click, 33
Wireless USB Pairing, 24
C
Cables
Accessories, 3
Pen Tray, 38
RS-232 serial, 20
Security, 15
Serial Expansion Module Power, 21
USB, 18
USB Audio, 5
USB Extenders, 19
Cleaning
Infrared Sensors, 33
Removing Permanent Marker Ink Stains, 30
Writing Surface, 30
Configure Serial Connection
Automatic, 21
Manually, 21
Connecting a Laptop Computer, 26
Connecting Multiple SMART Boards, 26
Connecting to a Computer
Configure Serial Connections, 21
Manually Configure Serial Connection, 21
Serial Interface, Windows, 20
USB Adapter Cable, 18
Wireless USB Adapter, 23
Connecting with the Serial Expansion Module, 20
Connecting with the Wireless Bluetooth
Connection, 22
Connecting with USB, 18
Connector
Electrostatic Discharge, 7
Pen Tray, 14
USB, 18
USB Flying-Lead, 18
USB Standard Compliant, 17
Contacting
General Inquiries, 43
Technical Support, 43
Controller Module
Firmware Security, 38
Manufacturing Orientation, 25
Ready Light, 32
Reset Button, 35
Substituting, 37
USB Flying Lead, 18
D
Damage Prevention, 29
Dry-Erase Markers, 31
Dust and Scratching, 7
E
Electrostatic Discharge, 7
Emissions, 7
Environmental Requirements, 7
Eraser, 3
ESD, 7
F
Floor Stand
Compatibility, 6
Mounting Interactive Whiteboard, 8
Safety, 29
H
Height, Wall-Mounting, 10
Humidity, 7
Index 45
I
S
Indicators and Controls
Controller Reset, 35
Pen Tray Buttons, 33
Ready light, 32
SystemOn Control Panel, 34
Wireless USB Expansion Module LED
Indicator, 23
Wireless USB Pairing Buttons, 24
Installation and Connection
Conducted and Radiated Emissions, 7
Connecting to a Computer, 17
Dust and Scratching, 7
Electrostatic Discharge, 7
Environmental Requirements, 7
ESD, 7
Humidity Environments, 7
Mount & Assemble, 11
Mounting on Floor Stand, 8
Securing the Interactive Whiteboard, 15
System Power Safety and Precautions, 17
Temperature Environments, 7
Water and Fluid Resistance, 7
O
Orientation and Alignment
20-Point, 25
4- and 9-Point, 25
Factory Default, 25
Manufacturing, 25
Orientation Precision, 26
Orientation Procedure, 25
P
Pen Tray
Accessories, 3
Buttons, 33
Pens, 3
Permanent Marker Ink Stains, Removing, 30
Preventing Damage, 29
Safety and Precautions, 17
Safety Information, i
SB640, Basic Features, 1
SB660, Basic Features, 1
SB680, Basic Features, 1
SB690, Basic Features, 1
Securing the Interactive Whiteboard, 15
Servicing
Cleaning, 30
Infrared Sensors, 33
Preventing Damage, 29
Removing Permanent Marker Ink Stains, 30
SystemOn
Components, 4
Control Panel, 4, 34
Projector Controller and Activity Sensor, 4
Status Lights, 34
T
Teachers Safety Tips, 29
Technical Support, Contacting, 43
Temperature, 7
Troubleshooting
Flowcharts, 36
General, 41
Resetting the Interactive Whiteboard, 35
Using the Ready Light, 36
U
USB
Cables, 18
Connector, 18
Extender Cables and Hubs, 19
USB Audio System
Components, 5
Installation Instructions, 5
Mounting Warning, 6
R
Ready Light, 32
Registration, Warranty, 43
Reset button, 35
Resetting the Interactive Whiteboard, 35
46 Index
W
Wall-Mounting
Procedure, 11
Recommended Heights, 10
Tools Required, 11
Warranty
Information, 43
Registration, 43
Waste Electrical and Electronic Equipment
Regulations, WEEE, 42
Water and Fluid Resistance, 7
Wireless Component Pairing, 24
Index 47
SMART Technologies Inc.
Corporate Headquarters
1207 – 11 Avenue SW, Suite 300
Calgary, AB T3C 0M5
CANADA
Toll Free 1.866.518.6791
support@smarttech.com www.smarttech.com
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