SMART Board 480i6 Configuration And User's Manual

SMARTBoard® 480i6

Interactive whiteboard system

Configuration and user’s guide

FCC warning

This equipment has been tested and foundto comply with the l imits for a Class A digital device, pursuant to Part 15of the FCC Rules. These limits are designedto provide reasonable protection against harm ful i nter ference when the equipment is operated i n a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed andused in accordance with the m anufactur er’s instr uctions, may cause harmful interference to radio communications. Operation of this equipm ent in ar esidential area is li kely to cause harmful interferencei n w hich case the user will ber equir ed to corr ect the interference at his own expense.

Trademark notice

SMARTBoard, DViT , smar ttech, the SMART logo andall SMART taglines are trademarks or register ed tradem arks of SMARTTechnologiesULC i n the U .S. and/or other countries. TexasInstruments, Bril liantColor, DLP and DLPLink are tradem arks of TexasInstrum ents. Microsoft, Windows and InternetExplorer are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. All other thir d-party product and company names m ay be trademarks of their respective owners.

© 2013SMARTTechnologiesULC. All rights reser ved. No part of this publication may ber eproduced, transmi tted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual i s subject to changew ithout notice and does not r epresent a commitment on the part of SMART.

Oneor more of the following patents: US6320597; US6326954; U S6540366; US6741267; US6803906; US6954197; US7151533; US7184030; US7236162; U S7342574; US7379622; U S7532206; US7619617; US7629987; US7692625; US7751671; US7757001; USD612396; USD616462; USD617332; and USD636784.Other patents pending.

09/2013

smarttech.com/kb/170584

Important information

Before you install and use your SMARTBoard®480i6 interactive whiteboard system, read and

understand the safety warnings and precautions in this user’s guide and the included warnings

document. These safety warnings and precautions describe the safe and correct operation of your

interactive whiteboard system and its accessories, helping you to prevent injuries and equipment

damage. Ensure that your interactive whiteboard system is always being used correctly.

In this document, “interactive whiteboard system” refers to the following:

l SMARTBoard 480 interactive whiteboard

l SMARTUF70 projector

l Accessories and optional equipment

The projector included with your system is designed to work only with certain SMARTBoard

interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for

more information.

Safety warnings, cautions and important information

Installation

W A R N I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and damage to the product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

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I M P O R T A N T I N F O R M A T I O N

l Two people are required to mount your SMART product because it may be too heavy for one

person to safely maneuver.

When you lift your interactive whiteboard, you and your assistant should stand on either side

of the screen, supporting its weight at the bottom while balancing the top with your other

hands.

l When mounting the projector boom on a framed or hollow wall, attach the mounting bracket to

a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall can

fail, resulting in possible personal injury, and damage to the product which may not be covered

by your warranty.

l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable

over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable

management strip of a contrasting color. Handle cables carefully and avoid excessive

bending.

C A U T I O N

l Do not operate this unit immediately after moving it from a cold location to a warm location.

When the unit is exposed to such a change in temperature, moisture can condense on the lens

and crucial internal parts. Allow the system to stabilize to room temperature before operation

to prevent possible damage to the unit.

l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause a

malfunction and shorten the life of the projector.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Do not place your SMART product in direct sunlight or near any appliance that generates a

strong magnetic field.

l If you need to lean the interactive whiteboard against a wall before you mount it, make sure it

remains in an upright position.

Do not rest the interactive whiteboard on its side or on the top of the frame.

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I M P O R T A N T I N F O R M A T I O N

l You must connect the USB cable that came with your SMARTBoard interactive whiteboard to

a computer that has a USB compliant interface and that bears the USB logo. In addition, the

USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and

CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to

the SMARTBoard interactive whiteboard.

I M P O R T A N T

l The SMARTBoard 480i6 interactive whiteboard system textless installation guide is also

available online (smarttech.com/kb/170553).

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l Using your SMART product near a TV or radio could cause interference to the images or

sound. If this happens, move the TV or radio away from the projector.

Operation

W A R N I N G

l Do not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard interactive

whiteboard.

Do not climb on, hang from or suspend objects from the projector boom.

Climbing on the interactive whiteboard or projector boom could result in personal injury

or product damage.

C A U T I O N

l Do not block the projector’s ventilation slots and openings.

I M P O R T A N T

l Keep your remote control in a safe place because there is no other way to access menu

options.

l Disconnect the product from its power source when it’s not used for a long period.

Other precautions

If you own a SMARTproduct other than a SMARTBoard 480i6 series interactive whiteboard system,

refer to the installation manual for your product for relevant warnings and maintenance instructions.

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I M P O R T A N T I N F O R M A T I O N

Environmental requirements

Before you install your SMARTBoard480 interactive whiteboard system, review the following

environmental requirements.

Environmental requirement

Operating temperature

Storage temperature

Humidity

Water and fluid resistance

Dust

Electrostatic discharge (ESD)

Parameter

5°C to 35°C (41°F to 95°F) from 0 m to 1800 m (0' to 6000')

5°C to 30°C (41°F to 86°F) from 1800 m to 3000 m (6000' to 9800')

Intended for indoor use only. Doesn’t meet any salt-spray or water

ingress requirements.

Don’t pour or spray liquids directly onto your interactive whiteboard,

the projector or any of its sub-components.

Intended for use in office and classroom environments. Not for

industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See Cleaning the projector on page 29 for information on cleaning the projector.

EN61000-4-2 severity level 4 for direct and indirect ESD

No malfunction or damage up to 8kV (both polarities) with a 330ohm,

150 pF probe (air discharge)

Unmated connectors meet no malfunction or damage up to 4kV (both

polarities) for direct (contact) discharge

Cables

Conducted and radiated emissions

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All SMARTBoard 480i6 interactive whiteboard system cables should

be shielded to prevent potential accidents and degraded video and audio quality.

EN55022/CISPR 22, Class A

Important information i

Safety warnings, cautions and important information i Environmental requirements iv

Chapter 1: About your interactive whiteboard system 1

SMARTBoard 480i6 interactive whiteboard system features 2 Included accessories 3 Optional accessories 4

Chapter 2: Installing your interactive whiteboard system 5

Choosing a location 5 Choosing a height 6 Securing the projector to the boom 6 Routing the cables 6 Installing SMART software 7

Chapter 3: Using your interactive whiteboard system 9

Using your projector 9 Using your interactive whiteboard 21

Appendix 4: Integrating other devices 23

Video format compatibility 23 Connecting peripheral sources and outputs 27

Chapter 5: Maintaining your interactive whiteboard system 29

Maintaining your interactive whiteboard 29 Cleaning the projector 29 Focusing and adjusting the projector image 30 Replacing the projector lamp 31

Chapter 6: Troubleshooting your interactive whiteboard system 37

Before you start 38 Determining you interactive whiteboard system’s status 39 Resolving interactive whiteboard issues 40 Resolving projector issues 41 Accessing the service menu 46 Transporting your interactive whiteboard system 47

Appendix A: Remotely managing your system through a network interface 49

Web page management 49

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C O N T E N T S

Simple Network Management Protocol (SNMP) 57

Appendix B: Remotely managing your system through an RS-232 serial interface 59

Connecting your room control system to the SMARTUF70 projector 60 Projector programming commands 62

Appendix C: Remote control code definitions 89

Appendix D: Hardware environmental compliance 91

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 91 Batteries 91 Mercury 91 More information 91

Index 93

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Chapter 1

whiteboard system

SMARTBoard 480i6 interactive whiteboard system features 2

SMARTBoard 480 interactive whiteboard 2 SMARTUF70 projector 3

Included accessories 3

Pen 3 Remote control 4

Optional accessories 4

Your SMARTBoard 480i6 interactive whiteboard system combines the following components:

l SMARTBoard 480 interactive whiteboard

l Wall-mounted, short-throw SMARTUF70 projector

l Accessories and optional equipment

This chapter describes the features of your interactive whiteboard and provides information about

product parts and accessories.

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C H A P T E R 1

About your interactive whiteboard system

SMARTBoard 480i6 interactive whiteboard system features

Your SMARTBoard 480i6 interactive whiteboard

system consists of the SMARTBoard 480 interactive

whiteboard and the SMARTUF70 projector system.

When the SMARTUF70 projector displays an image

from your computer on the touch-sensitive interactive

whiteboard, you can do everything that you can do at

your computer—open and close applications, scroll

through files, hold meetings with others, create new

documents or edit existing ones, visit websites, play

video clips and more—by touching the surface with

your finger or the included pen.

This projector also supports video and audio

connections from a variety of devices, including DVD/Blu-ray™ players, VCRs, document cameras

and digital cameras, and can project media from these sources onto the interactive screen.

When you use SMART software with your SMARTBoard 480i6 interactive whiteboard system, you

can write or draw over the projected computer image in digital ink, and then save these notes to a

.notebook file or directly into any Ink Aware application.

SMARTBoard 480 interactive whiteboard

Your SMARTBoard 480 interactive whiteboard is durable and

reliable. It features a rugged, hardened interactive surface, a

damage-resistant pen and SMART’s proprietary DViT®

(DigitalVisionTouch) technology.

Other features of your interactive whiteboard include the

following:

l A pen tray that holds up to two pens

l A durable hard-coated surface optimized for projection and

easy to clean

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C H A P T E R 1

About your interactive whiteboard system

SMARTUF70 projector

The SMARTUF70 projector system includes a short-throw projector for

use with SMARTBoard interactive whiteboards and a sturdy support

system suitable for many different environments.

Other features of your projector system include:

l A wall-mounted, high-offset projector engine that uses DLP® technology by

TexasInstruments™, providing BrilliantColor™ performance and Gamma 2.2 correction with

SMART Presentation, Bright Room, Dark Room, sRGB and User modes

l PAL, PAL-N, PAL-M, SECAM, NTSC, and NTSC 4.43 video system compatibility

l HDMI, Composite,and VESA® RGB video inputs (not included).

l WXGA, QVGA, VGA, SVGA, XGA, SXGA, SXGA+ and UXGA video format compatibility

l Native 1024 × 768 resolution (SMARTUF70 projector)

l Remote management via a serial RS-232 interface, web page or SNMP

l An alert broadcast feature that enables administrators to send notification messages to network-

connected projector systems for immediate on-screen display

l Protected cable routing through a cable cover that limits tampering and clutter

l A secure mounting and installation system that includes the following:

An optional projector padlock ring to prevent removal of the projector from the boom

Accessory mounting hardware for solid masonry or framed wall installations kit part number

1007416

Templates and instructions for positioning the system safely

Projector information

Included accessories

The following accessories are included with your interactive whiteboard system.

Pen

One pen is included with your interactive whiteboard.

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C H A P T E R 1

About your interactive whiteboard system

Remote control

The remote control enables you to control the system and set up your projector. Use the

remote control to access menu options, system information and input selection options.

Optional accessories

You can add a variety of accessories to your interactive whiteboard to best meet your specific needs.

Purchase these items from your authorized SMART reseller.

For more information on accessories, go to smarttech.com/accessories.

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Chapter 2

whiteboard system

Choosing a location 5 Choosing a height 6 Securing the projector to the boom 6 Routing the cables 6 Installing SMART software 7

Consult the SMARTBoard 480i6 interactive whiteboard system installation document included with

your product for instructions on how to install and secure your system.

I M P O R T A N T

Use the SMARTBoard 480i5 interactive whiteboard system installation guide

(smarttech.com/kb/156695) to install your interactive whiteboard and projector.

This chapter provides additional considerations and details for installing your interactive whiteboard

system.

Choosing a location

Choose a location for your interactive whiteboard system that’s far from bright light sources, such as

windows and strong overhead lighting. Bright light sources can cause distracting shadows on your

interactive whiteboard and can reduce the contrast of the projected image.

Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive

whiteboard system. Install the projector and your interactive whiteboard on the same flat surface. For

best presentation alignment, mount your interactive whiteboard system in a location that’s central to

your audience’s viewing direction.

For mobile or adjustable installation options, contact your authorized SMART reseller.

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C H A P T E R 2

Installing your interactive whiteboard system

Choosing a height

SMART includes a mounting template with each interactive whiteboard system. If you lose this

template, contact your authorized SMART reseller. Using this template ensures that you can do the

following:

l Mount the projector at a safe height for head space clearance, while maintaining enough space

for airflow and installation access above the unit.

l Position the projector at the correct height above your interactive whiteboard to align the

projected image with the touch screen.

Dimensions on the template recommend a distance from the floor suitable for adults of average

height. You should consider the general height of your user community when you choose a location

for your interactive whiteboard.

Securing the projector to the boom

To learn how to secure the SMARTUF70 projector to the boom, see the included SMARTBoard

480i6 interactive whiteboard system installation guide (smarttech.com/kb/156695).

Routing the cables

When connecting cables from a SMARTUF70 projector to your computer, make sure that all cables

pass along the top of the interactive whiteboard wall-mounting bracket and then down the side of the

interactive whiteboard.

I M P O R T A N T

If the cables overlap each other behind the interactive whiteboard, they could interfere with the way

the interactive whiteboard rests against the wall. Before you mount the interactive whiteboard, it is

recommended that you use cable-management straps to appropriately position the cables on the

wall.

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C H A P T E R 2

Installing your interactive whiteboard system

I M P O R T A N T

Do not connect the power cable to a power outlet until you have connected all the cables to the

projector.

Installing SMART software

You must install SMARTsoftware, such as SMARTMeetingPro™ software or SMARTNotebook™

collaborative learning software on the computer connected to your interactive whiteboard system to

access all of its features.

Download SMARTsoftware from smarttech.com/software. These web pages list the minimum

hardware requirements for each software version. If SMART software is already installed on your

computer, take this opportunity to upgrade your software to ensure compatibility.

C A U T I O N

Install the version of SMARTProductDrivers that shipped with your interactive whiteboard

system, or download a newer version if available. If you use an older version of the software, your

interactive whiteboard system might not function.

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Chapter 3

whiteboard system

Using your projector 9

Using your remote control 9

Replacing the remote control battery 10 Using the remote control buttons 11

Adjusting projector settings 12 Focusing the image 18 Adjusting the image 19 Projector connection diagram 19

Using your interactive whiteboard 21

This chapter describes the basic operation of your interactive whiteboard system and explains how to

set up your remote control, retrieve system information, access the projector’s image adjustment

options and integrate your interactive whiteboard system with peripheral devices.

Using your projector

This section explains how to use your projector and its included remote control.

Using your remote control

The projector remote control enables you to access on-screen projector menus and change projector

settings.

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C H A P T E R 3

Using your interactive whiteboard system

Replacing the remote control battery

Follow this procedure to replace the remote control battery.

W A R N I N G

l Reduce the risk associated with a leaking battery in the projector’s remote control by following

these practices:

Use only the specified CR2025 coin-cell battery.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

To replace the remote control battery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery.

I M P O R T A N T

Align the battery’s positive (+) and negative (–) terminals with the correct signs on the battery

holder.

3. Insert the battery holder into the remote control.

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C H A P T E R 3

Using your interactive whiteboard system

Using the remote control buttons

The projector remote control enables you to access on-screen menus and change projector settings.

Use the Power button on the remote control to put the projector into Standby mode or to turn it on. You can also use the Input button on the remote control to switch sources on the projector.

Number Function Description

1 Input Select a video and audio input source on the

projector and the associated USB input source on the ECP.

2 Menu Show or hide the projector menus.

3 (Left), (Right),

Change the menu selections and adjustments.

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image:

Press once to freeze the image.

For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image, that is, to

display a black screen.

Press again to return to the live image.

5 Mode Select a display mode.

6 Mute Mute audio amplification.

(Power)

Turn on the projector or put it into Standby mode.

8 (Enter) Accept the selected mode or option.

9 (Volume Up) Increase audio amplification volume.

10 (Volume Down) Decrease audio amplification volume.

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C H A P T E R 3

Using your interactive whiteboard system

N O T E

The Mute, Volume Up and Volume Down buttons work only if there is an audio source connected

to the projector for the currently selected video input source.

Adjusting projector settings

The remote control’s Menu button enables you to access the on-screen display to adjust the projector

settings.

I M P O R T A N T

Keep your remote control in a safe place because there is no other way to access menu options.

Setting Use Notes

Image Adjustment menu

Display Mode Indicates the projector’s display

output (SMARTPresentation,

BrightRoom, DarkRoom, sRGB and User).

Brightness Adjusts projector brightness

from 0 to 100.

Contrast Adjusts the difference between

the lightest and darkest parts of the image from 0 to 100.

Frequency Adjusts the display data

frequency of the projected image from -5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s

display timing with your computer’s graphics card from 0 to 63.

H-Position Moves the horizontal position of

the source video left or right from 0 to 100 (relative to the projected image).

The default is SMARTPresentation.

The default is 50.

The default is 0.

This setting applies to VGA inputs only.

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only and is useful in situations where the source video is cut off.

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C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

V-Position Moves the vertical position of

the source video up or down from -5 to 5 (relative to the projected image).

White Peaking Adjusts the image color

brightness from 0 to 10 while providing more vibrant white shades.

Degamma Adjusts the color performance

of the display from 1 to 3.

Color Adjusts the Red, Green, Blue,

Cyan, Magenta and Yellow colors on the projector from 0 to 100 to provide custom color and luminance output.

Audio menu

Volume

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only and is useful in situations where the source video is cut off.

A value closer to 0 creates a natural image and a value closer to 10 enhances brightness. The default is 10.

The default is 2.

Each color has a default value of 100.

Adjustments to the color settings register under the User mode.

Mute Mutes the projector’s audio

output.

Disable Volume Control

Line out

Disables the projector’s volume control.

Enables/disables the line out.

Microphone Enables/disables the

microphone

Speaker Enables/disables the speaker

The default is off.

If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.

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C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Projector Functions menu

Auto Signal Detect

Enables or disables signal searching of input connectors.

Lamp Reminder Turns the lamp replacement

reminder on or off.

Lamp Mode Adjusts lamp brightness to

Standard or Economy.

Auto Power Off (minutes)

Sets the length of the auto power-off countdown timer between 1 and 240 minutes.

Zoom Adjusts the zoom to the center

of the image in or out from 0 to

30.

The default is off.

Select On to have the projector continuously switch inputs until it finds an active video source.

Select Off to maintain signal detection in one input.

This reminder appears 100 hours before the recommended lamp replacement.

Standard displays a high-quality, bright image.

Economy increases the lamp life by decreasing the brightness of the image.

The default is 120 minutes.

The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode.

Select 0 to turn off the timer.

The default is 0.

Zooming in cuts off the outer edges of the source video.

Keystone Adjustment to the size of the

top and bottom edge

USB 1 source Enables touch for the selected

video source VGA out,USB 2

will disabled by associating the

video source with the room

computer USB receptacle

(USB1) on the ECP.

USB 2 source Enables touch for the selected

video source HDMI, USB 1 will

be disabled by associating the

video source with the guest

computer USB receptacle

(USB2) on the ECP.

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Ensure that the top and bottom edges of the

image are horizontal before you position the

left and right edges of the image relative to

your interactive whiteboard.

The default is VGA out. When the user switches to the video source the interactive whiteboard recognizes touch from the device connected to the room computer USB receptacle on the ECP. Selecting Disabled disables the room computer USB receptacle on the ECP.

The default is HDMI. When the user switches to the video source the interactive whiteboard recognizes touch from the device connected to the guest computer USB receptacle on the ECP. Selecting Disabled disables the room computer USB receptacle on the ECP.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Projector ID Displays the projector’s unique

ID number (from 0 to 99) within your organization’s network.

Aspect Ratio Adjusts the image output to

FillScreen, MatchInput or 16:9.

Startup Screen Selects the type of startup

screen (SMART, Capture

User Startup Screen, Preview Startup Screen), or Image

Alignment Screen.

You can refer to or change this number when using the network remote management feature (see Remotely managing your system through a network interface on page 49).

The default is FillScreen.

FillScreen produces an image that fills the entire screen by stretching and scaling the source video to match the projector’s native resolution and aspect ratio.

MatchInput displays the source video in its native resolution and aspect ratio. As a result, unused space could appear along the top and bottom edges of the screen (letterbox format) or along the left and right edges of the screen (pillarbox format).

See Video format compatibility on page 23 for descriptions of each mode.

This screen displays when the projector lamp is starting and a video source signal isn’t displayed.

SMART displays the default SMART logo on a blue background.

Capture User Startup Screen closes the onscreen display menu and captures the entire projected image. The captured image is displayed the next time the on-screen display opens. (The capture can take up to one minute, depending on the complexity of the background graphic.)

Preview Startup Screen enables you to preview the default or captured startup screen.

Image Alignment Screen enables you to adjust the projected image size, shape and location.

Image Alignment

Screen

Enables you to adjust the

projected image size, shape

and location.

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The image alignment screen appears the first

time you start your projector. However, you

can access it from the startup screen menu

any time. Press MENUor ENTER to close it.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Network menu

Network and VGAOut

Activates the projector’s RJ45 connector and network features.

Status Displays the current network

status (Connected, Disconnected or Off).

DHCP Displays the status of the

network’s Dynamic Host Configuration Protocol (DHCP) as On or Off.

Password Reminder

E-mails the network password to the predefined e-mail recipient.

IP Address Displays the projector’s current

IP address in values between

0.0.0.0 and 255.255.255.255.

The default is off.

The default is on.

On enables a DHCP server on the network to automatically assign an IP address to the projector.

Off enables an administrator to assign an IP address manually.

See Web page management on page 49 to set up a destination e-mail address.

To change the projector’s IP address, use the RS-232 connector (see Network controls) or use a DHCP server to assign a dynamic IP address, and then set a static IP address using the network remote management feature (see Remotely managing your system through a network interface on page 49).

Subnet Mask Displays the projector’s subnet

mask number in values between 0.0.0.0 and

255.255.255.255.

Gateway Displays the projector’s default

network gateway in values between 0.0.0.0 and

255.255.255.255.

DNS Displays the projector’s primary

domain name server (DNS) IP address in values between

0.0.0.0 and 255.255.255.255.

MAC Address Displays the projector’s MAC

address in xx-xx-xx-xx-xx-xx format.

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C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Group Name Displays the projector’s

workgroup name as set by an administrator (maximum 12 characters).

Projector Name Displays the projector’s name

as set by an administrator (maximum 12 characters).

Location Displays the projector’s location

as set by an administrator (maximum 16 characters).

Contact Displays the contact name or

number for projector support as set by an administrator (maximum 16 characters).

You can set the projector’s workgroup name using the remote management features (see

Remotely managing your system through a network interface on page 49 and Remotely managing your system through an RS-232 serial interface on page 59).

You can set the projector’s name using the remote management features (see Remotely

managing your system through a network interface on page 49 and Remotely managing your system through an RS-232 serial interface on page 59).

You can set the projector’s location using the remote management features (see Remotely

managing your system through a network interface on page 49 and Remotely managing your system through an RS-232 serial interface on page 59).

You can set the contact name or number using the remote management features (see

Remotely managing your system through a network interface on page 49 and Remotely managing your system through an RS-232 serial interface on page 59).

Language menu

Language Selects language preference. Projector menu support is available in English

(default), Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish and Swedish.

Information menu

Lamp Hours Displays the current number of

lamp usage hours from 0 to 4000 hours from when it was last reset.

Always reset the lamp hours after you replace a lamp, because lamp service reminders are based on the current hours of use. See Resetting the lamp hours on page 34 for details on the lamp hours reset procedure.

Input Displays the currently displayed

video input source (VGA-1, VGA-2, HDMI or None).

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C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Resolution Displays the projector’s most

recently detected video source signal resolution and refresh rate.

Firmware Version

Displays the projector’s digital display processor (DDP) firmware version in x.x.x.x format.

MPU Version Displays the projector

microprocessor unit (MPU) firmware version in x.x.x.x format.

Network Version Displays the projector’s

network communications processor firmware version in x.x.x.x format.

Model Number Displays the projector’s model

number.

Serial Number Displays the projector’s serial

number.

If there is no current video input source signal, this setting displays the last known source signal image resolution and refresh rate.

If you haven’t enabled the Network and VGA Out setting, this setting is unable to display the projector’s network communications processor firmware version and displays

0.0.0.0 instead.

Focusing the image

Use the focus lever located on the projector lens to focus the projected image.

To focus the image

Rotate the focus ring clockwise or counter clockwise until the image is in focus.

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C H A P T E R 3

Using your interactive whiteboard system

Adjusting the image

Refer to these notes when adjusting the projected image as described in the included SMARTBoard

480i6 interactive whiteboard system installation guide (smarttech.com/kb/170553).

l While adjusting the projected image size, shape and location, use the projector’s default

background so that you can see the full projected image clearly. Don’t use other images, which

might be cropped or scaled by the projector and could result in a misleading projected image

size, shape and location.

l Use the mechanical adjustments described in the installation document to make all physical

image adjustments. Don’t use the projector’s on-screen menu options during the projector

alignment process.

l Be aware that as you tilt the projector up or lower its mounting boom to raise the image, the entire

projected image increases or decreases in size, especially at the bottom of the projected image.

l When adjusting keystone (tilt), ensure that the top and bottom edges of the image are horizontal

before you position the left and right edges of the image relative to your interactive whiteboard.

l When you move the projector forward or backward on the boom to make the image larger or

smaller, you might need to tilt or turn the projector slightly to keep the image square. Loosen the

lever slightly to aid in this adjustment.

l To fine-tune the image, you might need to repeat all steps described in the installation document

in smaller increments.

l Make sure that the projected image doesn’t project onto the inside edge of the interactive

whiteboard frame. A 3 mm (1/8") gap between the outer edge of the projected image, and the

inner edge of the interactive whiteboard frame will provide optimal system performance.

Projector connection diagram

You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,

VCRs, document cameras, digital cameras and high-definition sources, as well as peripheral device

outputs, such as a secondary projector or a flat-panel display and powered speakers.

N O T E

You might need to purchase third-party adapters to connect certain peripheral devices.

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C H A P T E R 3

5 6 10

8 9 11 12 13 14

Using your interactive whiteboard system

No. Connector Connect to:

1 Power Mains power supply

2 7-pin mini-DIN [Not used]

3 4-pin power mini-DIN 5V/2A output [Not used]

4 HDMI input High-definition video and audio source (not

included)

5 DB15F RGB video input (VGA 1) Primary computer (not included)

6 DB15F RGB video output (VGA Out) Secondary display (not included)

7 RCA Composite video input Video source (not included)

8 3.5 mm phone jack audio input (×2) Audio sources associated with primary and

secondary computers

9 Left and right RCA audio input

Audio source (not included)

10 3.5 mm phone jack audio output Speakers (not included)

11 3.5 mm phone jack microphone Microphone (not included)

12 RJ45 Network (for web page management and

SNMP access)

13 DB9 RS-232F Room control system or other terminal

device (not included)

14 USB B Computer (for service access only)

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C H A P T E R 3

Using your interactive whiteboard system

N O T E S

l To connect your interactive whiteboard, see the SMARTBoard 480i6 interactive whiteboard

system installation guide (smarttech.com/kb/170553).

l To connect accessories to your interactive whiteboard, refer to the documents included with

the accessories and consult the SMARTSupport website (smarttech.com/support) for

additional information.

Using your interactive whiteboard

Refer to the SMARTBoard 480 interactive whiteboard user’s guide (smarttech.com/kb/156693) for

more information on using your interactive whiteboard.

When you connect your SMARTBoard interactive whiteboard to a computer with SMART software,

you can access the full capabilities of your interactive whiteboard.

For additional resources, go to smarttech.com, click the flag icon to the right of the SMART logo, and

then select your country and language. In the Support section of this website, you’ll find up-to-date,

product-specific information, including setup instructions and specifications.

The SMARTtraining website (smarttech.com/training) includes an extensive library of training

resources you can refer to when first learning to set up or use your interactive whiteboard system.

21 smarttech.com/kb/170584

Chapter 4

Video format compatibility 23

Native video format 23 Video format compatibility 23

SMARTUF70 projector 24 HD and SD signal format compatibility 26

SMARTUF70 projector 26 Video system signal compatibility 26

SMARTUF70 projector 26

Connecting peripheral sources and outputs 27

This appendix provides information on integrating your SMARTBoard 480i6 interactive whiteboard

system with peripheral devices.

Video format compatibility

Your projector has a native video format and various video format compatibility modes. You can

change image appearances for certain formats and compatibilities.

Native video format

The following table lists the native VESA RGB video formats for the projector.

Projector Resolution Mode Aspect

ratio

SMARTUF70 1024 × 768 XGA 4:3 60 48 63.5

Video format compatibility

The following tables list the projector’s compatible VESA RGB video formats by resolution, which the

projector adjusts automatically when you use the aspect ratio commands described in Adjusting

projector settings on page 12.

Refresh rate (Hz)

Horizontal frequency (kHz)

Pixel clock (MHz)

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C H A P T E R 4

Integrating other devices

SMARTUF70 projector

Resolution Mode Aspect ratio Refresh rate (Hz) Match Input

appearance

720 × 400 720×400_85 1.8:1 85.039 Letterbox

640 × 480 VGA 60 4:3 59.94 Full screen

640 × 480 VGA 72 4:3 72.809 Full screen

640 × 480 VGA 75 4:3 75 Full screen

640 × 480 VGA 85 4:3 85.008 Full screen

800 × 600 SVGA 56 4:3 56.25 Full screen

800 × 600 SVGA 60 4:3 60.317 Full screen

800 × 600 SVGA 72 4:3 72.188 Full screen

800 × 600 SVGA 75 4:3 75 Full screen

800 × 600 SVGA 85 4:3 85.061 Full screen

832 × 624 MAC 16" 4:3 74.55 Full screen

1024 × 768 XGA 60 4:3 60.004 Full screen

1024 × 768 XGA 70 4:3 70.069 Full screen

1024 × 768 XGA 75 4:3 75.029 Full screen

1024 × 768 XGA 85 4:3 84.997 Full screen

1024 × 768 MAC 19" 4:3 74.7 Full screen

1152 × 864 SXGA1 75 4:3 75 Full screen

1280 x 720 HD 720 16:9 60 Letterbox

1280 × 768 SXGA1 75 1.67:1 60 Letterbox

1280 × 800 WXGA 16:10 60 Letterbox

1280 × 960 Quad VGA 60 4:3 60 Full screen

1280 × 960 Quad VGA 85 4:3 85.002 Full screen

1280 × 1024 SXGA3 60 5:4 60.02 Letterbox

1280 × 1024 SXGA3 75 5:4 75.025 Letterbox

1280 × 1024 SXGA3 85 5:4 85.024 Letterbox

1360 x 765 1.04M9 16:9 59.799 Letterbox

1600 x 900 1.44M9 16:9 59.946 Letterbox

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C H A P T E R 4

Integrating other devices

Resolution Mode Aspect ratio Refresh rate (Hz) Match Input

appearance

1600 × 1200 UXGA 4:3 60 Full screen

1680 x 1050 1680x1050 50 16:10 49.974 Letterbox

1680 x 1050 1680x1050 50 16:10 59.954 Letterbox

1920 x 1080 HD 1080 16:9 60 Letterbox

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C H A P T E R 4

Integrating other devices

HD and SD signal format compatibility

The following tables list the projector’s high definition (HD) and standard definition (SD) format signal

compatibility, which the projector adjusts automatically when you use the aspect ratio commands

described in Adjusting projector settings on page 12.

SMARTUF70 projector

Signal format Aspect ratio Horizontal

frequency (kHz)

480i (DVD player) (640 × 480)

567i (DVD player) (720 × 576)

720p 16:9 44.96 59.94 Letterbox

720p 16:9 35 50 Letterbox

1080i 16:9 33.7 59.94 Letterbox

1080i 16:9 28.1 50 Letterbox

N O T E

Your projector is HD Ready. Its native resolution supports a pixel-perfect display of 720p source

content. However, because the projector compresses 1080p source content to fit its native

resolution, it doesn’t support a pixel-perfect display of 1080p source content.

4:3 15.73 59.94 Full screen

5:4 15.63 50 Letterbox

Vertical frequency (Hz)

Match Input appearance

Video system signal compatibility

The following tables list the projector’s video system signal compatibility, particularly for signals

delivered over S-Video and Composite video connectors, which the projector adjusts automatically

when you use the aspect ratio commands described in Adjusting projector settings on page 12.

N O T E

The 16:9 command delivers all video modes with black bands along the top and bottom edges of

the screen. The Match Input command might deliver video modes with black bands along the top

and bottom edges of the screen, depending on the input resolution.

SMARTUF70 projector

Video mode Aspect ratio Horizontal

frequency (kHz)

NTSC 4:3 15.73 29.96 3.58

26 smarttech.com/kb/170584

Vertical frequency (Hz)

Color signal (MHz)

C H A P T E R 4

Integrating other devices

Video mode Aspect ratio Horizontal

frequency (kHz)

PAL 4:3 15.62 25 4.43

SECAM 4:3 15.62 25 4.25 (fob)

PAL-M 4:3 15.73 59.94 3.58

PAL-N 4:3 15.63 50 3.58

PAL-60 4:3 15.73 59.94 4.43

NTSC 4.43 4:3 15.73 59.94 4.43

Vertical frequency (Hz)

Color signal (MHz)

4.06 (for)

Connecting peripheral sources and outputs

Follow these instructions if you have a peripheral device to connect to your interactive whiteboard

system, such as a DVD/Blu-ray player.

N O T E

Measure the distance between the projector and the peripheral device you want to connect. Make

sure each cable is long enough, has plenty of slack and can be placed safely in your room without

presenting a trip hazard.

To connect a peripheral source or output to your projector

1. Connect your peripheral device’s input cables to the projector.

2. Switch input sources to the peripheral device by pressing the Input button on the remote control.

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Chapter 5

whiteboard system

Maintaining your interactive whiteboard 29 Cleaning the projector 29 Focusing and adjusting the projector image 30 Replacing the projector lamp 31

Removing and replacing the projector lamp module 31 Resetting the lamp hours 34

This chapter includes methods for properly cleaning and preventing damage to your SMARTBoard

480i6 interactive whiteboard system.

Maintaining your interactive whiteboard

For information on maintaining your interactive whiteboard, see the SMARTBoard 480 interactive

whiteboard user’s guide (smarttech.com/kb/156693).

Cleaning the projector

W A R N I N G

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder,

and consider removing the projector from its wall-mounting bracket to clean it.

C A U T I O N

l Never touch the mirror with your hands or a brush, and do not scrub the surface of the mirror

with the supplied cleaning cloth. Instead, use the supplied cleaning cloth to clean the mirror

with a light touch, and do not put any cleaning solvents on the cloth or the mirror. Do not apply

pressure to the projector lens or mirror.

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C H A P T E R 5

Maintaining your interactive whiteboard system

Before you clean the projector, press the Power button twice on the remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30 minutes.

l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray

cleaners or solvents near any part of the projector because they can damage or stain the unit.

Spraying the system could spread a chemical mist on some of the projector’s components and

lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector base or head.

I M P O R T A N T

l When cleaning the interactive whiteboard system:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

l Do not use abrasive cleaners, waxes or solvents.

When cleaning the projector’s mirror:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the mirror with your bare hands or a brush.

l If wiping the mirror is unavoidable, wear protective gloves and gather the cleaning cloth into a

ball. Gently run the cleaning cloth across the mirror like you would a feather duster. Don’t apply

any pressure to the lens or mirror.

When cleaning the projector’s lens:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the lens with your bare hands or a brush.

l If wiping the lens is unavoidable, wear protective gloves and gather the cleaning cloth into a ball.

Gently run the cleaning cloth across the lens from the center to the edge, using the cleaning cloth

like you would a feather duster. Don’t apply any pressure to the lens or mirror.

Focusing and adjusting the projector image

For information on focusing and adjusting the projector image, see Focusing the image on page 18

and Adjusting the image on page 19.

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C H A P T E R 5

Maintaining your interactive whiteboard system

Replacing the projector lamp

This section provides instructions for replacing the projector lamp module.

Removing and replacing the projector lamp module

Eventually the lamp will dim and a message will appear reminding you to replace it. Make sure you

have a replacement lamp module before proceeding with the following instructions.

W A R N I N G

l See smarttech.com/compliance for the projector’s MSDS documents.

l Replace the lamp module when the projector displays its lamp life warning message. If you

continue to use the projector after this message appears, the lamp can shatter or burst,

scattering glass throughout the projector.

l If the lamp shatters or bursts, leave and then ventilate the area.

Next do the following:

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the projector, and discard any edible items placed in

that area because they could be contaminated.

Call your authorized SMART reseller for instructions. Do not attempt to replace the lamp.

l Replacing the lamp module in a wall-mounted projector can result in a fall or injury. Use

caution when climbing a ladder, and consider removing the projector from the wall-mounting

bracket to replace the lamp module.

l Uncovering the lamp while the projector is mounted on the wall-mounting bracket can lead to

product damage or personal injury from falling pieces of glass if the lamp is broken.

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C H A P T E R 5

Lamp Door

Maintaining your interactive whiteboard system

l When replacing the projector lamp module:

Put the projector into Standby mode and wait 30 minutes for the lamp to cool completely.

Do not remove any screws other than those specified in the lamp replacement

instructions.

Wear protective eyewear while changing the lamp module. Failure to do so can cause

injuries including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamp modules approved by SMARTTechnologies. Contact your

authorized SMART reseller for replacement parts.

Never replace the lamp module with a previously used lamp module.

Always handle the fragile lamp assembly with care to prevent premature lamp failure or

exposure to mercury. Use gloves when touching the lamp module. Do not touch the lamp

with your fingers.

Recycle or dispose of the lamp module as hazardous waste in accordance with local

regulations.

You need a Phillips No. 2 screwdriver and a flat screwdriver to complete these procedures.

To remove the old lamp module

Press the Power button twice on the remote control to put the projector into Standby mode.

2. Wait at least 30 minutes for the projector to cool down.

3. Disconnect the power cable from the projector.

4. Use a Phillips screw driver to loosen the two captive screws.

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C H A P T E R 5

Maintaining your interactive whiteboard system

5. Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module

and gently remove lamp module.

N O T E

Don’t try to remove these screws. Captive screws can’t be removed, only loosened.

To put the new lamp module into the projector

1. Remove the new lamp module from its packaging.

2. Carefully place the lamp module into the projector and gently press the power end of the lamp

module against the projector to ensure the power plug makes contact with the projector’s power

receptacle.

N O T E

You should be able to place the lamp module into the projector easily without applying much

force.

3. Use the Phillips screwdriver to secure the captive screws.

I M P O R T A N T

Do not over-tighten the screws.

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C H A P T E R 5

Maintaining your interactive whiteboard system

4. Replace the lamp cover.

5. Connect the power cable to the wall outlet.

Press the Power button once on the remote control to confirm that the projector is operating and that the lamp module is correctly installed.

7. Put the old lamp module in a secure container, and handle it gently until you recycle it.

To finish the projector lamp module installation

1. Turn on the projector.

2. Adjust the projector image if necessary (see Adjusting the image on page 19).

3. Access the service menu to reset the lamp hours (see Resetting the lamp hours below).

4. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail

alerts on page 55 and Control panel on page 50).

Resetting the lamp hours

After you replace the lamp module, you need to access the projector service menu and reset the lamp

hours. To prevent accidental errors, only a system administrator should perform this procedure.

N O T E

Always reset the lamp hours after you replace the lamp, because lamp service reminders are based

on the current hours of use.

To reset the lamp hours

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

C A U T I O N

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

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C H A P T E R 5

Maintaining your interactive whiteboard system

2. Scroll down to Lamp Hour Reset, and then press OK.

Both Lamp Hour values (Standard and Economy) reset to zero.

C A U T I O N

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the

lamp hours on an old lamp can damage your projector as a result of lamp failure.

N O T E

You’re unable to reset the Display Hour value because it’s the running total of hours the

projector has been in use.

3. Press the Menu button on the remote control.

The SMARTUF70 Settings menu appears.

Select to confirm that Lamp Hour is reset to zero.

35 smarttech.com/kb/170584

Chapter 6

whiteboard system

Before you start 38

Locating status lights 38 Locating serial numbers 39

Determining you interactive whiteboard system’s status 39 Resolving interactive whiteboard issues 40

Resolving operation issues 40 Resolving connection issues 41

Resolving projector issues 41

Resolving projector errors 41 Resolving image issues 41

Loss of signal 41

Partial, scrolling or incorrectly displayed image 42

Unstable or flickering image 43

Frozen image 43

The image from your connected laptop computer isn’t projected 43

Unaligned projected image 44 Resolving audio issues 44 Resolving network communication issues 45

Accessing the service menu 46

Retrieving your password 46 Resetting the projector 47

Transporting your interactive whiteboard system 47

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

This chapter provides basic troubleshooting information for your interactive whiteboard system.

For issues not covered in this chapter, consult the SMARTSupport website (smarttech.com/support)

or contact your authorized SMART reseller (smarttech.com/where).

Before you start

Before you troubleshoot your interactive whiteboard system or contact SMARTSupport or your

authorized SMART reseller for assistance, you need to do the following:

l Locate your interactive whiteboard system’s status lights

l Locate your interactive whiteboard system’s serial numbers

Locating status lights

You interactive whiteboard system consists of several components, which have their own status

lights:

Your projector’s Power and Service lights are located on the bottom of the projector.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

Locating serial numbers

The SMARTBoard 480 interactive whiteboard serial number is located on the lower-right edge of your

interactive whiteboard’s frame. For more information, see the SMARTBoard 480 interactive

whiteboard user’s guide (smarttech.com/kb/156693).

The SMARTUF70 projector serial number is located on the top of the projector.

T I P

You can also access the projector’s serial number through the on-screen menu. For more

information, see Adjusting projector settings on page 12.

For the locations of serial numbers on other components and accessories, see

smarttech.com/support.

Determining you interactive whiteboard system’s status

Use the following table to determine the status of your interactive whiteboard system:

Projected i mage Touch control Status and related

Projector Power lig ht

Normal operating statuses

Solid green Off Correct Full control The system is operating normally.

Flashing green Off None None The system is starting up.

Solid amber Off None None The sy stem is in Standby mode.

Projector Service lig ht

troub leshooting

If image or sound iss ues occur, see the remaining sections of t his chapter for troubleshooting information.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

Projected i mage Touch control Status and related

Projector Power lig ht

Flashing amber Off None None The system is entering Standby

Error statuses

Solid green Off Incorrect Full control There’s an issue with the projected

Solid green Off Correct None There’s an issue with the interactive

Solid amber Flashing red None N/A There’s an issue with the projector

Off Flashing red None None T he projector’s operating

Off Solid red None N/A There’s an issue with the projector’s

Off Off None None The projector power cable isn’t

Projector Service lig ht

troub leshooting

mode.

image.

See Resolving image iss ues on the next page.

whiteboard.

See Resolving interactive whiteboard issues below.

lamp.

See Resolving projector errors on the next page.

temperature has been exceeded.

See Resolving projector errors on the next page.

fan orcolor wheel.

See Resolving projector errors on the next page.

properly connected.

There’s an issue with t he mains power supply (for example, the circuit breaker is off).

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.

For information not covered in this section, see the SMARTBoard 480 interactive whiteboard user’s

guide (smarttech.com/kb/156693).

Resolving operation issues

l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using

SMARTBoard Diagnostics.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

To resolve operation issues, complete the following tasks:

Resolving connection issues

To resolve connection issues, complete the following tasks:

l Confirm that the USB cable is properly connected from a fully functional USB receptacle on the

computer to the interactive whiteboard.

Resolving projector issues

Resolving projector errors

Resolving image issues

To resolve common image issues, complete the following tasks:

l Ensure the computer or other video source is on and set to display a resolution and refresh rate

supported by the projector (see Video format compatibility on page 23).

l Ensure the video source is properly connected to the projector.

l Press the Input Select button on the remote control or [[Control Panel]] to switch to the correct

video source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting

information.

Loss of signal

If a video source signal is not detected, out of

range of the projector’s support video modes or

the signal is being switched to a different device

or input, the projector doesn’t show a source

signal and instead displays the SMART logo on

a blue screen.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

To resolve signal loss issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a

longer synchronization period, cycling back through inputs to the one you want also help image

synchronization.

2. If the image doesn’t synchronize, check your cable connections to the projector.

3. Ensure that the image signal is compatible with the projector (see Video format compatibility on

page 23).

4. If there are any extension cables, switch boxes, connection wall plates or other devices in the

video connection from the computer to the projector, temporarily remove them to ensure they are

not causing the video signal loss.

5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.

Partial, scrolling or incorrectly displayed image

N O T E

This procedure may vary depending on your version of Windows operating system or MacOSX

operating system software and your system preferences. The following procedures apply to

Windows 7 operating systems and MacOSX10.8 operating system software.

To resolve a partial, scrolling or incorrectly displayed image on your Windows computer

1. Select Start > Control Panel.

2. Click Display, and then select Adjust resolution.

3. Verify that your display resolution setting is 1024 × 768.

4. Click Advanced settings, and then click the Monitor tab.

5. Verify that the screen refresh rate is 60 Hz.

To resolve a partial, scrolling or incorrectly displayed image on your Mac computer

1. Select Apple Menu > System Preferences.

The System Preferences dialog box appears.

2. Click Displays.

3. Verify that your display resolution setting is 1280 × 800 (WXGA).

4. Verify that the screen refresh rate is 60 Hz.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

Unstable or flickering image

If the projector’s image is unstable or flickering, you could have different frequency or tracking

settings on your input source than on your projector.

I M P O R T A N T

Write down your setting values before adjusting any of the settings in the following procedure.

To resolve your unstable or flickering image

1. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see Video format compatibility on page 23). Refer to your

computer’s manual for more information.

2. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

3. Adjust the Frequency, Tracking, H-position and V-position settings in the on-screen menu.

See Adjusting projector settings on page 12.

4. Optionally, reset the projector as described in Resetting the projector on page 47 to adjust the

frequency and tracking to their original values.

I M P O R T A N T

This action resets all values to their defaults.

Frozen image

If your projector has a frozen image, perform the following procedure.

To resolve a frozen image

1. Ensure that the Hide Display feature is off.

2. Press the Hide button on the projector’s remote control to hide or show the display.

3. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.

4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

6. Connect the power cable, and then turn on the projector.

7. If the previous steps don’t resolve the issue, contact your authorized SMARTreseller.

The image from your connected laptop computer isn’t projected

Laptop computer settings can interfere with projector operations.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

Some laptop computers deactivate their screens when you connect a secondary display device.

Refer to your computer’s manual for details on reactivating the computer's display screen.

Unaligned projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors

can occur when you mount your interactive whiteboard system on an uneven surface or a wall that

has obstructions, or if you swivel the projector too far from the vertical center of your interactive

whiteboard.

Use the instructions in the included SMARTBoard 480i5 interactive whiteboard system installation

guide (smarttech.com/kb/170553) to eliminate most image alignment issues.

The projector image can slip if the projector is moved often or installed in a location prone to vibration,

such as next to a heavy door. Follow these precautions to help prevent the image from becoming

misaligned:

l Make sure that the installation wall is plumb and square and doesn’t move or vibrate

excessively.

l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and that

the bracket is firmly secured to the wall according to the installation instructions.

l Adjust the projected image. See the included SMARTBoard 480i5 interactive whiteboard

system installation guide (smarttech.com/kb/156695) and Adjusting the image on page 19.

Resolving audio issues

You can connect an audio system to the audio output connector in the projector’s connection panel. If

no sound is coming from your audio system, perform the following procedure.

N O T E

You might need to configure your computer to pass audio through HDMI if it isn’t configured

automatically.

To resolve audio issues

1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio output

plug on the projector’s connection panel.

2. Press the Mute button on the projector’s remote control, and if Audio Mute is on, turn it off.

3. Use the projector’s remote control to ensure that the volume isn’t at the lowest setting.

4. Ensure that your speaker or audio system is on and that the volume is turned up.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

5. Check that your source input, such as your computer or video device, isn’t malfunctioning.

Ensure that its audio output is on and that the volume isn’t set to the lowest position.

N O T E

You must display the source input’s video to play its audio through the connected speakers or

audio system.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot your system.

To resolve network communication issues

1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s

connection panel. There are two RJ45 ports one is for the network and one is for projector 2,

ensure that you have the network cable plugged into the correct one.

2. Ensure that the LAN warning light on the projector is green. To activate the projector’s network

features, use the “vgaoutnetenable=on” RS-232 command (see Projector programming

commands on page 62) or enable the Network and VGA Out setting (see Adjusting projector

settings on page 12). The network features on the projector don’t work until you complete one of

these tasks.

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See Adjusting projector settings on page 12 for a description of the IP address field. Enter this IP

address into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

Accessing the service menu

C A U T I O N

l To prevent tampering or unintentional changes, only system administrators should access the

service menu. Do not share the service menu access code with casual users of your

interactive whiteboard system.

l Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the password settings menu on your projector’s web page (see

Password settings on page 56).

To retrieve your password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Password Get, and then press Enter on the remote control.

The password appears on the screen.

3. Write down the password.

4. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

I M P O R T A N T

This action is irreversible.

To reset all projector settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Factory Reset, and then press Enter on the remote control.

3. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

Transporting your interactive whiteboard system

Save your original SMARTBoard interactive whiteboard packaging so that it’s available if you need to

transport your interactive whiteboard system. When required, repack it with all of the original

packaging. This packaging was designed to provide optimal shock and vibration protection. If you no

longer have your original packaging, purchase the same packaging directly from your authorized

SMART reseller.

If you prefer to use your own packaging materials, make sure you adequately protect your unit. Make

sure that the projector lens and mirror are protected against any physical contact or pressure which

may damage the projector’s optics. Ship your interactive whiteboard in an upright position to deter

shippers from placing heavy objects on it.

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Appendix A

through a network interface

Web page management 49

Accessing web page management 50 Home 50 Control panel 50 Control panel II 54

USB Control settings 54 Network settings 54 E-mail alerts 55 Password settings 56

Simple Network Management Protocol (SNMP) 57

This chapter includes detailed instructions on how to remotely manage your SMARTBoard 480i6

interactive whiteboard system settings through a network interface.

Web page management

You can access advanced setup features via the projector’s web page. This web page enables you to

manage the projector from a remote location using any computer connected to your intranet.

N O T E

To access the web page, your browser must support JavaScript. Most commonly used browsers

like InternetExplorer® and Firefox® support JavaScript.

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Accessing web page management

Before you can access the web page, connect your projector to the network, and then enable the

projector’s network functions using the projector’s menu. An IP address appears on the on-screen

display.

To use the management web page

1. Start your Internet browser.

2. Type the IP address in the address line field, and then press ENTER.

The SMARTUF70 Projector Settings window appears.

3. Select the menu options in the left pane to access the settings on each page.

4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another

action button next to each setting you change.

Home

The Home menu page displays basic projector information and enables you to select the on-screen

display language.

N O T E

You can view basic projector information but you’re unable to change it (with the exception of the

on-screen display language) from the Home menu page.

Submenu setting Description

Language Displays language options

Projector Information Displays current projector information

Control panel

This menu enables you to manage the projector audio and video status, alerts and appearances using

an Internet browser.

Submenu setting Description

Power Turns the projector on or puts it into Standby mode.

Select the Power ON or Power OFF button.

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Submenu setting Description

Restore All Projector Defaults

Returns projector settings to default values or refreshes the current settings. Select Submit or Refresh.

I M P O R T A N T

The Submit option is irreversible and resets all values.

Volume Adjusts the projector’s volume from -20 to 20.

Mute Turns on or turns off the mute settings. Select On to mute the

projector’s sound and Off to turn off mute.

Volume Control Enables volume control. Select On to enable volume adjustment and

select Off to disable volume adjustment if you prefer to use your audio system or speaker (not included) controls.

Closed Captioning Turns on or turns off the closed captioning feature.

Language Sets the closed captioning language to CC1 or CC2.

Typically, CC1 displays U.S. English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

Display Mode Adjusts the display output to SMART Presentation, Bright Room,

Dark Room, sRGB and User modes so you can project images from various sources with consistent color performance:

SMART Presentation is recommended for color fidelity.

BrightRoom and DarkRoom are recommended for locations

with those conditions.

sRGB provides standardized accurate color.

User enables you to apply your own settings.

Brightness Adjusts projector brightness from 0 to 100.

Contrast Adjusts the difference between the lightest and darkest parts

of the image from 0 to 100.

Frequency Adjusts the display data frequency of the projected image from

-5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display timing with your computer’s

graphics card from 0 to 31.

Sharpness Adjusts the projected image’s sharpness from 0 to 31.

White Peaking Adjusts the image color brightness from 0 to 10 while providing more

vibrant white shades. A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

Degamma Adjusts the color performance of the display from 0 to 3.

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Submenu setting Description

Color Adjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on

the projector from 0 to 100 to provide custom color and luminance output. Each color has a default value of 100. Adjustments to the color settings register to the User mode.

Auto Signal Detect Enables or disables signal searching of input connectors.

Select On to have the projector continuously switch inputs until

it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Select On to show or Off to hide the lamp replacement reminder when

it appears. This reminder appears 100 hours before the recommended lamp replacement.

Lamp Mode Adjusts lamp brightness to Standard or Economy. Standard

displays a high-quality, bright image. Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off Sets the length of the auto power off countdown timer between 1 and

240 minutes. The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode. Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the image in or out from

0 to 30.

H-position (RGB input) Moves the horizontal position of the source video left or right from 0 to

100 (relative to the projected image).

N O T E

This is useful in situations where the source video is cut off.

V-position (RGB input) Moves the vertical position of the source video up or down from -5 to

5 (relative to the projected image).

N O T E

This is useful in situations where the source video is cut off.

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Submenu setting Description

Aspect Ratio Adjusts the image output to Fill Screen, Match Input or 16:9.

Fill Screen produces an image that fills the entire screen by

stretching and scaling.

Match Input matches the projector’s aspect ratio to the input’s

aspect ratio. As a result, black bands might appear along the top and bottom edges of the screen horizontally (letterbox format) or along the left and right edges of the screen vertically (pillarbox format).

16:9 changes the output to 16:9 by letterboxing the image, which

is recommended for use with HDTV and DVDs enhanced for wide-screen television.

N O T E

See Video format compatibility on page 23 for appearance descriptions in each mode.

Startup Screen Sets the type of startup screen to SMART or User. The SMART

screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function.

Video Mute Turns the video mute setting on or off. Select On to hide the display

and Off to show it again.

High Speed Fan Adjusts the speed of the projector’s fan. Select High or Normal.

N O T E

Use the High setting when the projector’s temperature is high or the altitude is above 1800 m (6000').

Projector Mode Adjusts the projection mode to Front, Ceiling, Rear or Rear

Ceiling.

I M P O R T A N T

SMART recommends that you never change this setting from the Ceiling projection mode.

Source Adjusts the input source to VGA-1, VGA-2, Composite, S-Video or

HDMI.

VGA1 Assigns an alternative name to your VGA 1 input, which appears

when you select the VGA 1 input.

VGA2 Assigns an alternative name to your VGA 2 input, which appears

when you select the VGA 2 input.

Composite Assigns an alternative name to your Composite video input, which

appears when you select the Composite video input.

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Submenu setting Description

HDMI Assigns an alternative name to your HDMI input, which appears

when you select the HDMI input.

Emergency Alert Turns the on-screen alert broadcast message on or off. When

enabled, this message displays over the current projected image.

Alarm Message / Alert

Message

Displays an on-screen emergency notification message (maximum 60 characters).

Control panel II

USB Control settings

This menu contains settings that are applicable only to SMARTBoard interactive whiteboard

systems with ECPs.

Submenu setting Description

USB1 Source This setting is applicable only to SMARTBoard interactive

whiteboard systems with ECPs.

USB2 Source This setting is applicable only to SMARTBoard interactive

whiteboard systems with ECPs.

Network settings

This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the

network-related addresses and names when DHCP is not used.

Submenu setting Description

DHCP Determines if the projector’s IPaddress and other network settings

are dynamically assigned by a DHCPserver or manually set.

On allows the network’s DHCP server to assign a dynamic IP

address to the projector.

Off allows you to manually set the projector’s IP address and

other network settings.

IP Address Displays or allows you to set the projector’s IP address in values

between 0.0.0.0 and 255.255.255.255.

Subnet Mask Displays or allows you to set the projector’s subnet mask number in

values between 0.0.0.0 and 255.255.255.255.

Gateway Displays or allows you to set the projector’s default network gateway

in values between 0.0.0.0 and 255.255.255.255.

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Submenu setting Description

DNS Displays or allows you to set the projector’s IP address for your

network’s primary domain name server in values between 0.0.0.0 and

255.255.255.255.

Group Name Displays or allows you to set the projector’s workgroup name

(maximum 12 characters).

Projector Name Displays or allows you to set the projector’s name (maximum 12

characters).

Location Displays or allows you to set the projector’s location (maximum 16

characters).

Contact Displays or allows you to set the contact name or number for

projector support (maximum 16 characters).

SNMP Turns the Simple Network Management Protocol (SNMP) agent on or

off.

Read-Only Community Sets a password that is required for each SNMP get request to

thedevice.

N O T E

The default for Read-Only Community is public.

Read/Write Community Sets a password that is required for each SNMP set request to the

device.

N O T E

The default for Read/Write Community is private.

Trap Destination Address Displays or allows you to set the IP address of the network’s SNMP

TRAP manager in values between 0.0.0.0 and 255.255.255.255. The trap destination address is the IP address of the computer assigned to handle unsolicited data generated by SNMP TRAP events generated by the projector, such as power state changes, projector failure modes, a lamp needing to be replaced or other issues.

E-mail alerts

This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related

settings.

Submenu setting Description

E-mail Alert Selects Enable to turn on or Disable to turn off the E-mail Alert

function.

To Displays or allows you to set the e-mail address of the e-mail alert

recipient.

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Submenu setting Description

CC Displays or allows you to set the e-mail address of the e-mail alert

“copyto” recipient.

From Displays or allows you to set the e-mail address of the user who

sends the e-mail alert.

Subject Displays or allows you to set the e-mail alert subject.

Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol

(SMTP) server that you use on your network.

Username Displays or allows you to set the SMTP server user name.

Password Displays or allows you to set the SMTP server password.

Alert Condition Sends e-mail alerts whenever Lamp Warning, Low Lamp Life,

Temperature Warning and Fan Lock conditions occur. Select the settings you want, and then click Submit.

N O T E

The projector sends an alert e-mail (SMART Alert) to your e-mail address. Click E-mail Alert Test to confirm that your e-mail address and SMTP server settings are correct by sending a test e-mail (SMART Alert-Test Mail).

If the settings are not correct, the e-mail alert messages aren’t sent or received successfully and no warning or notification message are available to advise of this state.

Password settings

This menu provides a security function that allows an administrator to manage projector use and

enable the Administrator Password function.

Submenu setting Description

Password When the password function is enabled, the administrator password

is required to access Web Management. Select Disable to allow remote web management of the projector without requiring a password.

N O T E S

l The first time you enable the password settings, the default password value is four numbers,

for example, 1234.

l The maximum allowable password length is four numbers or letters.

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l If you forget the projector password, refer to Accessing the service menu on page 46 to set the

projector setting to factory defaults.

Simple Network Management Protocol (SNMP)

Your projector supports a list of SNMP commands as described in the management information base

(MIB) file. You can download this file by browsing to smarttech.com/software and clicking the MIB

files link in the Hardware section for the SMARTUF70 projector.

The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP

management system application, and then use it as described in your application’s user guide.

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Appendix B

through an RS-232 serial interface

Connecting your room control system to the SMARTUF70 projector 60

Pin configuration on the projector’s RS-232 connector 60 Serial interface settings 60

Projector programming commands 62

Projector power state controls 62 Source Application Selection 62

Command\response definitions 62

Field definitions 63 Video Control 64

Command\response definitions 64

Field definitions 66 Audio Control 70

Command/response definitions 70

Field definitions 70 Command/response definitions 73 Field definitions 73 Command/response definitions 75 Field definitions 77 Command/response definitions 82 Field Definitions 83 Command/response definitions 85 Field definitions 85 Command/response definitions 87

This appendix includes detailed instructions on how to set up your computer or room control system

to remotely manage your SMARTBoard 480i6 interactive whiteboard system settings through an

RS-232 serial interface.

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A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Connecting your room control system to the SMARTUF70 projector

By connecting a computer or room control system to the RS-232 serial interface of the SMARTUF70

projector, you can select video inputs, start up or shut down your interactive whiteboard system and

request information such as projector lamp use, current settings and network addresses.

Pin configuration on the projector’s RS-232 connector

The following table provides the pin configuration on the SMARTUF70 projector. This pin

configuration follows a three-wire connection so that a straight-through male-to-female RS-232 serial

cable connects to the projector’s serial interface in the following arrangement:

Pin number Projector’s female RS-232 connector

2 Transmit

3 Receive

5 Signal Ground

N O T E

On projectors with the RS-232 connector labeled Control 9v (rather than Control), pin 1 functions

as a +9V DC power source only for use with older model ECPs such as the ones shipped with

SMARTUF55 projectors.

Serial interface settings

The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its

settings can’t be configured. You must configure your computer’s serial communication program

(such as Microsoft® HyperTerminal) or your room control system’s serial communication settings

with the following values:

Setting Value

Data Rate 19.2 kbps

Data Bits 8

Parity None

Stop Bits 1

Flow Control None

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N O T E S

l Asynchronous mode is disabled by default in the projector.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you receive

the command prompt indicating that the system is ready for another command before you

continue.

l The room control feature of the projector is always on.

To configure your computer’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal emulation

program.

2. Connect your computer to the serial connection cable you previously connected to the projector.

3. Configure your serial interface settings using the values in the table in the previous section, and

then press ENTER.

The > character appears as a command prompt on the line that follows.

N O T E

If no message or an error message appears, your serial interface configuration isn’t correct.

Repeat step 3.

4. Type commands to configure your settings.

N O T E S

To see a list of commands available in the current operating mode, type ? and then press

ENTER.

If you’re using a terminal emulation program, turn on your program’s local echo setting to

see characters as you type them.

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Projector programming commands

This section documents the projector programming commands and responses.

Projector power state controls

Your projector responds to commands only at certain power states and times.

There are five projector power states:

l Powering (startup)

l On (operating)

l Cooling

l Confirm off

l Idle (Standby mode)

Source Application Selection

Switches amongst different input sources and embedded applications, if any. Also controls the USB

switch for these given sources.

Command\response definitions

Command Response Responds when powered off

set input [target] input=[current] no

get input input=[current] yes

get videoinputs

set usb1source [target] usb1source=[current] yes

get usb1source usb1source=[current] yes

set usb2source [target] usb2source=[current] yes

get usb2source usb2source=[current] yes

videoinputs=[current

videoinputs]

yes

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Field definitions

Field Possible values Description

current input l VGA1

Composite

HDMI1

None

target input l = VGA1

l = Composite l = HDMI1 l = None l = Next

current videoinputs l VGA1,

Composite,

HDMI1

current usb1source l VGA1

l HDMI1 l Disabled

The input source to switch to. None is a nonselectable input and is returned in response to a get input command when the projector is turned off.

Target input to set the input to. If the input is

next, the projector will move to the next item

from the possible values list and return a

response equivalent to if the user specified that

input directly.

Returns a comma separated list of the available

inputs on the projector. The strings returned in

this command must match the strings used for

the input selection from OSD. VGA1 and HDMI1

are local at projector. VGA2 and HDMI2 are at

UCP. The maximum could be 10 inputs in the

current list. (max 14 reserved).

Current value that the USB1 switch will be

enabled for.

target usb1source l = VGA1

l = HDMI1 l = Disabled

current usb2source l VGA1

l HDMI1 l Disabled

target usb2source l = VGA1

l = HDMI1 l = Disabled

Example:

> set input=vga1

input = vga1

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Value to set the usb1 switch enabled source to.

Note that this should not be the same as the

usb2source. If it is, USB1 will be used and

USB2 is ignored.

Current value that the USB2 switch will be

enabled for.

Value to set the usb2 switch enabled source to.

Note that this can not be the same as the

usb1source. If it is, USB1 will be used and

USB2 is ignored.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

> set input=next

input = composite

> get videoinputs

videoinputs = vga1, composite, hdmi1

> get usb1source

usb1source = vga1

> get usb2source

usb2source = hdmi1

> set usb2source = hdmi1

usb2source = hdmi1

Video Control

Video output related controls. The range of values used for these commands should match the range

displayed visually on the OSD. The firmware must handle videofreeze and videomute states

correctly. A change should be made to ensure that videofreeze and videomute are mutually

exclusive.

Command\response definitions

Command Response Responds when powered off

set displaymode [target] displaymode =[current] no

get displaymode displaymode =[current] no

set brightness [target] brightness=[current] no

get brightness brightness=[current] no

set contrast [target] contrast=[current] no

get contrast contrast=[current] no

set frequency [target] frequency =[current] no

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get frequency frequency =[current] no

set tracking [target] tracking =[current] no

get tracking tracking =[current] no

set saturation [target] saturation =[current] no

get saturation saturation =[current] no

set tint [target] tint =[current] no

get tint tint =[current] no

set sharpness [target] sharpness =[current] no

get sharpness sharpness =[current] no

set hposition [target] hposition =[current] no

get hposition hposition =[current] no

set vposition [target] vposition =[current] no

get vposition vposition =[current] no

set whitepeaking [target] whitepeaking =[current] no

get whitepeaking whitepeaking =[current] no

set degamma [target] degamma=[current] no

get degamma degamma=[current] no

set red [target] red=[current] no

get red red=[current] no

set green [target] green=[current] no

get green green=[current] no

set blue [target] blue=[current] no

get blue blue=[current] no

set cyan [target] cyan =[current] no

get cyan cyan =[current] no

set magenta [target] magenta =[current] no

get magenta magenta =[current] no

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set yellow [target] yellow =[current] no

get yellow yellow =[current] no

set videofreeze [target] videofreeze =[current] no

get videofreeze videofreeze =[current] no

set displayhide displayhide = [target] no

get displayhide displayhide = [target] no

Field definitions

Field Possible values Description

target displaymode l = SMART

The ranges must match the OSD ranges

Presentation

l = Bright room l = Dark room l = sRGB l = User

current displaymode l SMART

The ranges must match the OSD ranges

Presentation

l Bright room l Dark room l sRGB l User

target brightness l + val

l – val l = 0 ~ 100

Specifying + or – will cause brightness to be

incremented or decremented from it’s current

value. Specifying a numerical value within the

possible range causes brightness to be set

directly to that value.

current brightness l = 0 ~ 100 The device’s current brightness.

target contrast l + val

l – val l = 0 ~ 100

Specifying + or – will cause contrast to be

incremented or decremented from it’s current

value. Specifying a numerical value within the

possible range causes contrast to be set directly

to that value.

current contrast l = 0 ~ 100 The device’s current contrast.

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target frequency l + val

l – val l = -5 ~ +5

The ranges must match the OSD ranges

current frequency l = -5 ~ +5 The ranges must match the OSD ranges

target tracking l + val

l – val l = 0 ~ 31

The ranges must match the OSD ranges

current tracking l = 0 ~ 31 The ranges must match the OSD ranges

target saturation l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current saturation l = 0 ~ 100 The ranges must match the OSD ranges

target tint l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current tint l = 0 ~ 100 The ranges must match the OSD ranges

target sharpness l + val

l – val l = 0 ~ 31

The ranges must match the OSD ranges

current sharpness l = 0 ~ 31 The ranges must match the OSD ranges

target hposition l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current hposition l = 0 ~ 100 The ranges must match the OSD ranges

target vposition l + val

l – val l = -5 ~ +5

The ranges must match the OSD ranges. Values

depend upon the source?

current vposition l = -5 ~ +5 The ranges must match the OSD ranges

target whitepeaking l + val

l – val l = 0 ~ 10

The ranges must match the OSD ranges

current whitepeaking l = 0 ~ 10 The ranges must match the OSD ranges

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target degamma l + val

l – val l = 0 ~ 3

The ranges must match the OSD ranges

current degamma l = 0 ~ 3 The ranges must match the OSD ranges

target red l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current red l = 0 ~ 100 The ranges must match the OSD ranges

target green l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current green l = 0 ~ 100 The ranges must match the OSD ranges

target blue l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current blue l = 0 ~ 100 The ranges must match the OSD ranges

target cyan l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current cyan l = 0 ~ 100 The ranges must match the OSD ranges

target magenta l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current magenta l = 0 ~ 100 The ranges must match the OSD ranges

target yellow l + val

l – val l = 0 ~ 100

The ranges must match the OSD ranges

current yellow l = 0 ~ 100 The ranges must match the OSD ranges

target videofreeze l = on

l = off

current videofreeze l = on

l = off

Video Freeze on/off

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current displayhide l normal

l frozen l muted

target displayhide l normal

l frozen l muted l next

Matches the 3 states of the hide button on the IR

remote controller

Allows for setting of the mode directly or to move

from one state to the next sequentially.

The above commands can be used to set the property to an absolute value or cause a relative

adjustment to be made to the current value. Examples of using this are below:

>get brightness

brightness=55

>set brightness = 65

brightness=65

>set brightness +5

brightness=70

>set brightness-15

brightness=55

All video commands should also have an optional source specification.

>set brightness = 65

brightness=65

This sets the brightness of the specified source.

>set brightness vga1 = 65

brightness vga1 = 65

This sets the brightness of the vga1 regardless of if the projector is on this source or not. The

operational parameters are ‘vga1’, ‘composite’, ‘hdmi1’.

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Audio Control

Audio output related controls. The range of values used for these commands should match the range

displayed visually on the OSD.

Command/response definitions

Command Response Powered off

set volume [target] volume=[current] no

get volume volume=[current] no

set mute [target] mute=[current] no

get mute mute=[current] no

set volumecontrol

[target]

get volumecontrol volumecontrol=

volumecontrol=

[current]

set cc [target] cc=[current] no

get cc cc=[current] no

set sysoutputsw

sysoutputsw =[current] no

[target]

get sysoutputsw sysoutputsw =[current] no

Field definitions

Field Possible values Description

target volume l + val

l – val l = -20 to 20

Specifying + or – will cause volume to be incremented or decremented from it’s current value. Specifying a numerical value within the possible range causes volume to be set directly to that value. When the volume is modified from the RS232, the OSD volume slider should also appear on the screen identical to the slider that appears when using the other control. Note that 20 should map to 0 and 20 should map to 40.

current volume l -20 to 20 The device’s current volume. Note that -20

should map to 0 and 20 should map to 40.

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Field Possible values Description

target mute l = on

l = off

current mute l = on

l = off

current volumecontrol l = on

l = off

target volumecontrol l = on

l = off

target cc l = cc1

l = cc2 l = off

current cc l = cc1

l = cc2 l = off

target sysoutputsw l = line+spkr

l = line l = spkr l = none

Specifies if mute is enabled or disabled.

Current state of the mute

Current state of the volume control

Specifies if volume control is enabled or

disabled.

Closed captioning states

Specifies if the system output switch is line out

only, speaker only, both, or none.

current sysoutputsw l = line+spkr

l = line l = spkr l = none

Current state of system output switch.

The above commands can be used to set the property to an absolute value or cause a relative

adjustment to be made to the current value. Examples of using this are below:

>get volume

volume=0

>set volume=-10

volume=-10

>set volume +5

volume=-5

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>set volume -15

volume=-20

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A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Network information

Various network information.

Command/response definitions

Command Response Powered off

get netstatus netstatus =[current] yes

set network network=[current] yes

get network network=[current] yes

set dhcp [target] dhcp =[current] yes

get dhcp dhcp =[current] yes

set ipaddr [target] ipaddr =[current] yes

get ipaddr ipaddr =[current] yes

set subnetmask

[target]

get subnetmask subnetmask =[current] yes

set gateway [target] gateway =[current] yes

get gateway gateway =[current] yes

set primarydns [target] primarydns =[current] yes

get primarydns primarydns =[current] yes

get macaddr macaddr =[MAC

subnetmask =[current] yes

yes

address]

Field definitions

Field Possible Values Description

current netstatus l connected

l disconnected

current network l on

l off

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Current state of the network interface

Current status of the network module and VGA

output

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Field Possible Values Description

target network l on

l off

current dhcp l = on

l = off

target dhcp l on

l off

Enable/Disable network module and VGA output

Enable/Disable for DHCP Networking

current ipaddr l [?].[?].[?].[?] Current IP address (static or dhcp assigned)

target ipaddr l [?].[?].[?].[?] Set to static IP Address

current subnetmask l [?].[?].[?].[?] Current Subnet Mask

target subnetmask l = [?].[?].[?].[?] Current Subnet Mask

current gateway l [?].[?].[?].[?] Current gateway

target gateway l = [?].[?].[?].[?] Current gateway

current primarydns l [?].[?].[?].[?] Current primary dns

target primarydns l = [?].[?].[?].[?] Current primary dns

MAC address l [?]-[?]-[?]-[?]-[?]-

The device’s MAC address.

[?]

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Remotely managing your system through an RS-232 serial interface

System Information

Various system information.

Command/response definitions

Command Response Powered off

set autosignal [target] autosignal =[current] no

get autosignal autosignal =[current] no

set lampreminder

[target]

get lampreminder lampreminder =

set highbrightness

[target]

get highbrightness highbrightness =

set autopoweroff

[target]

get autopoweroff set

zoom [target]

set zoom [target] zoom=[current] no

get zoom zoom=[current] no

set projectorid [target] projectorid =[current] no

lampreminder =

[current]

highbrightness =

[current]

autopoweroff =[current] no

get projectorid projectorid =[current] no

set aspectratio [target] aspectratio=[current] no

get aspectratio aspectratio=[current] no

set projectionmode

[target]

get projectionmode projectionmode =

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projectionmode =

[current]

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Command Response Powered off

set startupscreen

[target]

get startupscreen startupscreen =

startupscreen =

[current]

set restoredefaults restoredefaults=

yes

[current]

get lamphrs lamphrs=[current] yes

set lamphrs [target] lamphrs=0 yes

get syshrs syshrs=[current] yes

get resolution resolution=[current] no

get nativeaspectratio nativeaspect=[native] no

get fwverddp fwverddp =[current] yes

get fwvernet fwvernet =[current] yes

get fwvermpu fwvermpu =[current] yes

get serialnum serialnum =[current] yes

get fwverecp fwverecp =[current] yes

set language [target] language=[current] no

get language language=[current] no

set groupname [target] groupname =[current] no

get groupname groupname =[current] no

set projectorname

[target]

get projectorname projectorname =

projectorname =

[current]

set locationinfo [target] locationinfo=[current] no

get locationinfo locationinfo=[current] no

set contactinfo [target] contactinfo =[current] no

get contactinfo contactinfo =[current] no

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Command Response Powered off

get modelnum modelnum=UF70, or

UF70w

Return the actual model of the projector

set videomute [target] videomute=[current] no

get videomute videomute=[current] no

set vgaoutnetenable

[target]

get vgaoutnetenable vgaoutnetenable =

vgaoutnetenable =

[current]

yes

[current]

set

emergencyalertmsg

emergencyalertmsg =

[current]

[target]

get

emergencyalertmsg

set emergencyalert

[target]

get emergencyalert emergencyalert=

emergencyalertmsg =

[current]

emergencyalert=

[current]

get signaldetected signaldetected=

[current]

yes

The response varies depending on the power mode.

Field definitions

Field Possible Values Description

target autosignal l = on

l = off

current autosignal l on

l off

target lampreminder l = on

l = off

current lampreminder l on

l off

The ranges must match the OSD ranges

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Field Possible Values Description

target highbrightness l = on

l = off

current highbrightness l on

l off

target autopoweroff l + val

l – val l = 0 ~ 240

current autopoweroff l + val

l – val l = 0 ~ 240

target zoom l + val

l – val l = 0 ~ 30

The ranges must match the OSD ranges

current zoom l = 0 ~ 30 The ranges must match the OSD ranges

target projectorid l + val

l – val l = 0 ~ 999

The ranges must match the OSD ranges

current projectorid l = 0 ~ 999 The ranges must match the OSD ranges

target aspectratio l = fill

l = match l = 16:9

The ranges must match the OSD ranges.

Fill:

No matter what the input, the image is stretched, scaled etc to produce an image that matches the DMD device. So 16:9 in = 4:3 out for the XGA projector and 16:9 in = 16:10 out for the WXGA

Match:

The signal is scaled such that the input aspect ration is what is displayed. So 4:3 in = 4:3 out. 16:10 in = 16:10 in. 4:5 in = 4:5 out.

16:9

The signal is scaled and stretched to produce a 16:9 image.

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Field Possible Values Description

current aspectratio l Fill

l match l 16:9

target projectionmode l = front

l = ceiling l = rear l = rear ceiling

current projectionmode l = front

l = ceiling l = rear l = rear ceiling

target startupscreen l = smart

l = usercapture l = preview

current startupscreen l = smart

l = usercapture l = preview

The ranges must match the OSD ranges

current reset l done Sent once the reset has been performed.

current lamphrs l 0 ~ 5000 Current lamp hour usage

target lamphrs l 0 Clear the current lamp hour usage. Zero is the

only valid value to be written.

current resolution l 800x600

l 1024x768 l … l no signal

native aspect ratio l 4:3 for UF70,

16:10 for UF70w

Current resolution of the input. Current resolution

of the input. If no signal is detected,

‘resolution=no signal’ should be returned

Native aspect ratio (kind of hardware settings).

DLP resolution of the projector. Return the actual

native aspect ratio of the projector.

current fwverddp l [?].[?].[?].[?] Current firmware version. Eg 2.0.0.0

current fwvernet l [?].[?].[?].[?] Network Processor Version

current fwvermpu l [?].[?].[?].[?] MPU Version

current prjserialnum l [?????????????] Projector Serial Number

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Field Possible Values Description

current fwverecp l [?].[?].[?].[?] ECP Version

current language l Arabic

l Czech l German l Danish l Greek l English l Spanish l Finnish l French l Norwegian

(Norsk)

l Italian l Japanese l Simplified

Chinese

l Traditional

Chinese

l Korean l Dutch l Polish l Swedish l Portuguese

(Portugal)

l Russian l Hindi l Portuguese

(Brazil)

Must match the OSD setting

target language l = above Must match the OSD setting

target groupname l = User String

current groupname l User String

target projectorname l = User String

current projectorname l User String

target locationinfo l = User String

current locationinfo l User String

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Field Possible Values Description

target contactinfo l = User String

current contactinfo l User String

current modelnum l User String Must match the OSD screen

current videomute l on

l off

target videomute l = on

l = off

current

vgaoutnetenable

l on l off

target vgaoutnetenable l = on

l = off

current

l User String Emergency Alert Message

emergencyalertmsg

target

l = User String Emergency Alert Message

emergencyalertmsg

current emergencyalert l on

l off

target

emergencyalertmsg

l = on l = off

The ranges must match the OSD ranges

Current status of the VGA Out Enable and

Network Enable

Value to set the VGA Out and Network Enable

to.

To display the alert message, set this value to

on. To clear it, set it to off.

If the message is being displayed, return on.

current signaldetected l true

l false

If a signal is currently detected, then this

command returns true. Otherwise false is

returned.

Command List l .... A listing of commands follows the response.

This list does NOT include service information

commands.

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Service Information

These are commands used in servicing and manufacturing of the unit. They should be hidden from the

user during normal operation.

Command/response definitions

Command Response Powered off

get displayhour displayhour =[current] no

set testpattern [target] testpattern =[current] no

set colorwheelidx

[target]

get colorwheelidx colorwheelidx =

get failurelog failurelog =[current] yes

get error# Error#=[current] yes

set factoryreset [target] factoryreset =[current] yes

set highspeedfan

[target]

get highspeedfan highspeedfan =

set statereporting

[target]

get statereporting statereporting =

colorwheelidx =

[current]

highspeedfan =

[current]

statereporting =

[current]

yes

get poweroverride poweroverride=

[current]

set poweroverride

[target]

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poweroverride=

[current]

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Field Definitions

Field Possible Values Description

current displayhour l 0 ~ 20000 Current Display hours.

target testpattern l = ? Set the test pattern to pattern number X (1~4). If

only one test pattern, call it test pattern 1.

current testpattern l 1: Grid

l 2: RED l 3: Green l 4: Blue l 5: Grey l 6: Black

Current test pattern being displayed. Just return

the test pattern number is OK. The built-in test

pattern may be changed.

target colorwheelidx l = ??? The ranges must match the OSD ranges

current colorwheelidx l ??? The ranges must match the OSD ranges

current failurelog l normal

l overtemp l fanlock l fanDMD l fanblower l fansystem l lamperror l colorwheelbreak l lampignite l lampoverheat l lampdriver l lampoverhours

Current error state that the projector is in. The

modes are projector dependant.

Current error# Provide the details of

the specific error. ‘#’ is

the number recorded in

the log. It ranges from 1

to 5. 1 indicates the

most recent error and 5

indicates the oldest

error.

target factoryreset l = true

l = false

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The details include the failure reason, system

hours, lamp hours, sensor temperature and lamp

voltage. For example: error1=fansystem,

syshrs:1000, lamphrs=1000, temp=60,volt=120.

error2=lampoverheat, syshrs:3000,

lamphrs=2900, temp=150,volt=120.

If set to true, perform a factor reset. Otherwise

do nothing.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Field Possible Values Description

current factoryreset l = true

l = false

target highspeedfan l = high

l = normal

current highspeedfan l high

l normal

current statereporting l on

l off

target statereporting l = on

l = off

current poweroverride l on

l off

Set to true only if a factor reset is about to occur.

The ranges must match the OSD ranges

Current state reporting value

State reporting value desired.

Power override forces the projector to remain in the ON state when the command is received. This command is NOT persistent and does not get stored to non-volatile memory (cleared on power cycle).

When this mode is enabled, the power button on the remote and the ECP must not turn off the projector.

target poweroverride l = on

l = off

This command must also be added to the service menu so the user can disable it via the OSD.

Value to set the power override to.

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Remotely managing your system through an RS-232 serial interface

Engineering commands

These commands are to be part of the RS232 list but not viewable by the “?” command

Command/response definitions

Command Response Powered off

set dbmsgon [target] dbmsgon =[current] no

get vgacalibration vgacalibration =

[current]

get waveformid waveformid=[current] no

get lampvoltage lampvoltage =[current] no

get temperature temperature =[current] no

set temperaturereport

[target]

set

downloadlampdriver

[target]

clearfailurelog no

set burnin no

dwscaler#7537 no

temperaturereport=

[current]

downloadlampdriver=

[current]

Field definitions

Field Possible Values Description

target dbmsg l on

l off

current vgacalibration l ??? To get the status of ADC calibration while power

current waveformid l ??? To get waveform ID while power on.

current lampvoltage l ??? To get lamp voltage while power on.

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Turn on/off debug message.

on.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Field Possible Values Description

current temperature l ??? To get system temperature while power on.

target

temperaturereport

l on l off

While setting to on, while high speed fan mode

turn on, will send out system temperature each 5

seconds

target

l done Auto program waveform while standby

downloadlampdriver

clearfailurelog l done Clear all failure log for production burn in

preparation.

dwscaler#7537 Enter DDP download mode

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Remotely managing your system through an RS-232 serial interface

Additional commands

These commands & behaviors are to provide backward compatibility for legacy control interfaces.

Command/response definitions

Command Execute command: Behaviour

set input=VGA1 set input=VGA1 switch to VGA1 port

set input=HDMI set input=NEXT switch to next physical port

set input=Composite set input=NEXT switch to next physical port

set input=S-video set input=NEXT switch to next physical port

set input=VGA2 set input=NEXT switch to next physical port

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Remotely managing your system through an RS-232 serial interface

Unknown command

If an unknown command is received, the projector must identify this to the user. This is accomplished

by sending the following response back to the user. Please note that there is a space between

“Invalid” and “cmd.”

>dummycommand 2134

invalid cmd=dummycommand 2134

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Appendix C

IR signal format: NEC1

Key Repeat

format

Input F1 8B CA 14 EB

Power ( )

Menu F1 8B CA 1B E4

Up ( ) F1 8B CA 40 BF

Left ( ) F1 8B CA 42 BD

Enter ( ) F1 8B CA 13 EC

Right ( ) F1 8B CA 43 BC

Down ( ) F1 8B CA 41 BE

Hide F1 8B CA 15 EA

Volume up ( ) F1 8B CA 44 BB

Mode F1 8B CA 45 BA

Mute F1 8B CA 11 EE

Volume down ( ) F1 8B CA 46 B9

F1 8B CA 12 ED

Vendor code Key code

Byte 1 Byte 2 Byte 3 Byte 4

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Appendix D

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to

the environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

Remote contains CR2025 battery. Recycle or dispose of batteries properly.

Perchlorate material

Contains perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

Mercury

The lamp in this product contains mercury and must be recycled or disposed in accordance

with local, state, provincial and federal laws.

More information

See smarttech.com/compliance for more information.

91 smarttech.com/kb/170584

SMART Board 480i6 Configuration And User's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Safety warnings, cautions and important information

Installation

Operation

Other precautions

Environmental requirements

Contents

Included accessories

Remote control

Optional accessories

Choosing a location

Choosing a height

Securing the projector to the boom

Routing the cables

Installing SMART software

Using your projector

Using your remote control

Replacing the remote control battery

Using the remote control buttons

Adjusting projector settings

Focusing the image

Adjusting the image

Projector connection diagram

Using your interactive whiteboard

Video format compatibility

Native video format

Video format compatibility

HD and SD signal format compatibility

Video system signal compatibility

Connecting peripheral sources and outputs

Maintaining your interactive whiteboard

Cleaning the projector

Focusing and adjusting the projector image

Replacing the projector lamp

Removing and replacing the projector lamp module

Resetting the lamp hours

Before you start

Locating status lights

Locating serial numbers

Determining you interactive whiteboard system’s status

Resolving interactive whiteboard issues

Resolving operation issues

Resolving connection issues

Resolving projector issues

Resolving projector errors

Resolving image issues

Loss of signal

Partial, scrolling or incorrectly displayed image

Unstable or flickering image

Frozen image

The image from your connected laptop computer isn’t projected

Unaligned projected image

Resolving audio issues

Resolving network communication issues

Accessing the service menu

Retrieving your password

Resetting the projector

Transporting your interactive whiteboard system

Web page management

Accessing web page management

Home

Control panel

Control panel II

USB Control settings

Network settings

E-mail alerts

Password settings

Simple Network Management Protocol (SNMP)

Pin configuration on the projector’s RS-232 connector

Serial interface settings

Projector programming commands

Projector power state controls

Source Application Selection

Command\response definitions

Field definitions

Video Control