SMART Board Board 480, 480 User Manual

SMARTBoard® 480

Interactive whiteboard

User’s guide

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This equipment has been tested and found to comply with thel imits for a Class A digital device, pursuant to Part 15 of the FCC Rules. T hese l imits are designed to provide
reasonable protection against harmful interference when the equipment is operatedin a commercial environment.This equipment generates, uses andcan radiate radio
frequency energy and, if not installedand used in accordance wi th the manufacturer’s instructions, may cause harmful i nterferenceto radio communications. Operation of
this equipment in a r esidential area is li kely to causeharmful interferencein which case the user wi ll be required to correct the interference at his own expense.

Trademark notice

SMARTBoard, SMARTNotebook,DViT, SMARTInk, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. Micr osoft and W indows are either registered trademarks or trademarks of Mi crosoft Corporation in the U.S.
and/or other countries. All other third-party product and company names may be trademarks of their respective owners.

Copyright notice

© 2012 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored i n a retrieval system or translated
into any language in any form by any means without theprior w ritten consent of SMARTTechnologiesULC. Informationi n this manual is subject to change without notice
and does not represent a commitment on the part of SMART.

Oneor m ore of the following patents: US6320597; US6326954; US6741267; US6803906; U S6954197; U S7151533; U S7184030; U S7236162; US7342574; US7379622;
US7532206; US7619617; US7629987; U S7692625; U S7751671; U S7757001; U SD612396; USD616462; U SD617332; andU SD636784. Other patents pending.

07/2012

Important information

Before you install and use your SMARTBoard® 480 interactive whiteboard, read and understand the

safety warnings and precautions in this user’s guide and the included warnings document. The

included warnings document describes the safe and correct operation of your SMARTBoard

interactive whiteboard and its accessories, helping you to prevent injuries and equipment damage.

N O T E

In this document, the term “interactive whiteboard” refers to your interactive whiteboard and its

accessories and options.

i

Contents

Important information i

Chapter 1: Introducing your SMARTBoard 480 interactive whiteboard 1

Introduction 1
Features 2
How does your SMARTBoard interactive whiteboard work? 3
Computer requirements 4
Accessories and replacement parts 4
Installation tips 4

Chapter 2: Connecting your interactive whiteboard to a computer 7

Overview 7
Installing SMARTProductDrivers 8
Orienting your interactive whiteboard 8

Chapter 3: Using your interactive whiteboard 11

Using the Floating Tools toolbar 12
Using gestures, dual touch and dual write 13

Chapter 4: Maintenance and troubleshooting 19

Tips for trouble-free performance 19
Cleaning your interactive whiteboard 20
General troubleshooting 20
Transporting your interactive whiteboard 23
Contacting SMART Support 24

Appendix A: Hardware environmental compliance 25

Index 27

iii

Chapter 1

480 interactive whiteboard

Introduction 1
Features 2

Feature highlights 2

DViT technology 2
Multitouch gestures 2
Dual touch 2
Dual write 2

Durable surface 2

How does your SMARTBoard interactive whiteboard work? 3

Windows computers 3
Computer requirements 4
Accessories and replacement parts 4
Installation tips 4

Extending your USB cable 4

Avoiding electromagnetic interference (EMI) 5

Introduction

Your SMART product is a wall-mounted, front projection interactive whiteboard. It enables you to do

everything that you can do at your computer—open and close applications, scroll through files, hold

meetings with others, create new documents or edit existing ones, visit websites, play video clips

and more—by touching the interactive surface with your finger or the included pen. When you connect

your interactive whiteboard to a computer and a projector, your computer image displays on the

interactive surface. You can write over any application in digital ink, and then save these notes to a

file in SMARTNotebook™ collaborative learning software for future reference and distribution.

Your SMARTBoard 480 interactive whiteboard is a full-speed USB 1.1 bus powered device with no

external power supply. Because USB is the primary connectivity mode, your interactive whiteboard

receives power from the computer through the included 3 m (9' 10") USB cable. There’s no power

switch on your interactive whiteboard. It’s always running when your computer is turned on.

1

C H A P T E R 1

Introducing your SMARTBoard 480 interactive whiteboard

Features

Your SMARTBoard 480 interactive whiteboard is durable and reliable. It features a rugged, hardened

interactive surface, a damage-resistant pen and SMART’s proprietary DViT® (Digital Vision Touch)

technology. Your interactive whiteboard measures 195.6 cm (77") diagonally and has a 4:3 aspect

ratio.

Feature highlights

DViT technology

Two digital cameras, one in each of the interactive whiteboard’s top corners, track the position of your

finger or the pen as it moves across the interactive surface.

Multitouch gestures

Your interactive whiteboard supports multitouch gestures (Windows® only). You can use two fingers

to resize an object on a page, to rotate an object, to zoom in and out and more.

Dual touch

Your interactive whiteboard supports dual touch (Windows only). Two users can use their fingers to

simultaneously perform mouse functions.

Dual write

Your interactive whiteboard has limited support for dual write (Windows only). Two users can use

their fingers to simultaneously write on the interactive whiteboard.

Durable surface

The interactive surface is scratch-resistant, dent-resistant and optimized for projection.

2

C H A P T E R 1

Introducing your SMARTBoard 480 interactive whiteboard

How does your SMARTBoard interactive
whiteboard work?

Your interactive whiteboard functions as an input device for your computer, enabling you to work in

any application on your connected computer. You need two additional components to use your

interactive whiteboard: a computer and a digital projector. These components work together as

follows:

l Your computer runs an application and sends the image to your projector.

l Your projector casts the image onto your interactive whiteboard.

l Your interactive whiteboard detects contact with its screen and sends each contact point,

along with Pen tool information, to the connected computer.

SMARTProductDrivers translates the information into mouse clicks and digital ink.

When you touch your interactive whiteboard’s surface, the touch of your finger becomes a mouse

click and you can control your computer from your interactive whiteboard. When you use a pen tool,

SMARTProductDrivers changes the pointer to a colored pen, which enables you to write over your

desktop or any open application with digital ink.

When you install SMARTProductDrivers, a Floating Tools toolbar appears on your desktop. You can

change pen settings such as the transparency, color and width of the ink. You can then save your

notes to a file in SMARTNotebook software. You can also customize other tools, such as the width

of the eraser tool you use to erase your notes.

Windows computers

SMARTNotebook collaborative learning software includes SMARTInk™ and

SMARTProductDrivers. SMARTInk works with SMARTProductDrivers to enable you to write on

your screen in digital ink using your interactive product’s pen or your finger.

SMARTInk starts automatically when you start your computer, and the

SMARTInk toolbar appears in the title bar of each open window on your

computer.

N O T E

SMARTNotebook software doesn’t display the SMARTInk toolbar because it includes its own ink

tools that you can use to write directly in your file.

3

C H A P T E R 1

Introducing your SMARTBoard 480 interactive whiteboard

You can press SMARTInk to select ink properties and to perform common tasks such as

capturing your notes.

SMARTInk includes SMARTInk Notes which enable you to write in digital ink anywhere on your

desktop. When you write outside of the open windows on your computer, a SMARTInk Note appears

and you can write inside the note.

SMARTInk also includes the SMARTInk Document Viewer, which enables you to view your

PDFfiles and to write over them in digital ink.

For more information on using SMARTInk, see the SMARTInk user’s guide

(smarttech.com/kb/170191).

Computer requirements

To successfully power your interactive whiteboard and run SMARTProductDrivers, your computer

must meet certain minimum requirements. For your interactive whiteboard’s computer requirements,

see the SMARTBoard 480 interactive whiteboard specifications (smarttech.com/kb/154638).

Accessories and replacement parts

For a full list of items that you can order for your SMARTBoard 480 interactive whiteboard, go to

smarttech.com/accessories.

Contact your authorized SMARTreseller (smarttech.com/wheretobuy) to order accessories and

standard replacement parts for your SMARTBoard 480 interactive whiteboard.

Installation tips

For the installation instructions for your SMARTBoard 480 interactive whiteboard, see the

SMARTBoard 480 interactive whiteboard installation guide (smarttech.com/kb/154700).

Extending your USB cable

The USB cable included with your SMARTBoard 480 interactive whiteboard is within the limit defined

by the USB standard for maximum length. Your interactive whiteboard has a built-in 1.5 m (5') USB

cable and a 3 m (9' 10") USB cable is also included.

4

C H A P T E R 1

Introducing your SMARTBoard 480 interactive whiteboard

I M P O R T A N T

The combined USB cables connected from your interactive whiteboard to your computer should not

exceed 5 m (16').

However, if this cable isn’t long enough to reach from your computer to your interactive whiteboard,

you can use a bus-powered hub, such as the active USB extension cable (Part No. USB-XT) to

extend your USB connection.

Avoiding electromagnetic interference (EMI)

You can take some precautions to prevent EMI to your interactive whiteboard:

l Don’t route USB cables parallel to power cables.

l Cross USB cables over power cables at a 90º angle to reduce the risk of interference on the

USB cables.

l Don’t route USB cables close to common sources of EMI, such as electric motors or

fluorescent lighting ballasts.

l Don’t bend USB cables sharply.

l Don’t use USB plug adapters or passive USB wall plates.

5

Chapter 2

whiteboard to a computer

Overview 7

Matching your computer’s resolution to your projector’s resolution 7
Installing SMARTProductDrivers 8
Orienting your interactive whiteboard 8

Overview

Your SMARTBoard 480 interactive whiteboard’s USB interface enables you to connect your

interactive whiteboard to your computer. Because the included USB cable provides both a digital

signal and power from your computer to your interactive whiteboard, you don’t need an additional

power supply.

I M P O R T A N T

Your SMARTBoard 480 interactive whiteboard system supports one interactive whiteboard per

computer connection on a primary display only.

Matching your computer’s resolution to your projector’s resolution

Ensure that the resolution settings for your projector and computer match. If your computer’s

resolution doesn’t match the projector’s native resolution, the image doesn’t properly fill your

interactive whiteboard’s surface and can shimmer or appear distorted.

Set the projector to its optimal image resolution by following the instructions included with your

projector, and then set your computer’s resolution to match. If you need help changing your

computer’s resolution, see the instructions included with your operating system.

You might need to adjust your computer’s refresh rate to obtain the best results. Set the computer to

an initial refresh rate of 60 Hz, and then adjust this rate up or down to determine the ideal refresh rate.

For more information on changing your computer’s refresh rate, see the instructions included with

your operating system.

7

C H A P T E R 2

Connecting your interactive whiteboard to a computer

Installing SMARTProductDrivers

You can install SMARTProductDrivers on any computer that meets certain minimum operating

specifications using the software installation DVD included with your SMART product or from

smarttech.com/downloads.

N O T E

You must install SMARTProductDrivers 10.7 or later on your Windows computer, or

SMARTProductDrivers 10.2 SP1 or later on your Linux® computer in order to write in digital ink

and to touch on the interactive whiteboard’s surface.

For your interactive whiteboard’s system requirements, see the SMARTBoard 480 interactive

whiteboard specifications (smarttech.com/kb/154638).

I M P O R T A N T

l Disconnect the SMARTBoard 480 interactive whiteboard from your computer while you

install SMARTProductDrivers.

l There are no status lights on your SMARTBoard 480 interactive whiteboard.

SMARTProductDrivers must be installed to view the interactive whiteboard’s status.

Orienting your interactive whiteboard

After you install SMARTProductDrivers on your computer, orient your interactive whiteboard.

Orienting your interactive whiteboard ensures the greatest possible level of writing and touch

accuracy. Orient your interactive whiteboard any time your projector or interactive whiteboard has

been moved since you last used it, or whenever the mouse pointer isn’t properly aligned with the pen

or your finger when you touch the interactive surface.

g To orient your interactive whiteboard

On the interactive surface, click the SMART Board icon in the notification area, and then

1.
select Orient.

The Orientation screen opens.

2. Pick up the pen from the pen tray.

3. Beginning at the first target on the screen, touch the center of the target firmly with the tip of the

pen and hold the pen steady until the target moves to the next point.

8

C H A P T E R 2

Connecting your interactive whiteboard to a computer

4. Repeat step 3 until you arrive at the last point.

N O T E

The orientation procedure consists of four touches.

5. At the last point, touch the center of the target, pause and release the pen.

The Orientation screen closes.

9

Chapter 3

whiteboard

Using the Floating Tools toolbar 12
Using gestures, dual touch and dual write 13

Single-finger gestures 14

Selecting and deselecting an object (clicking) 14
Displaying menu options (right-clicking) 14
Dragging an object, scroll bar or window 14
Double-clicking 14
Displaying the next and previous page 15

Multi-finger gestures 15

Displaying menu options (right-clicking) 15
Enlarging an area or object 15
Reducing the scale of an object 16
Scrolling horizontally or vertically 16
Rotating an object 16

Best practices for gestures and tools 16

When you touch your interactive whiteboard’s surface, the interactive whiteboard registers the

horizontal and vertical (or x and y) coordinates on the interactive surface. Your computer’s mouse

driver interprets those coordinates and moves the pointer to the corresponding point on the projected

image.

To open an application on your interactive whiteboard, press twice consecutively on the application’s

icon. When you press twice to open an application, it’s the same as double-clicking your mouse to

open an application on your computer. Similarly, each time you press once on your interactive

whiteboard’s surface, it’s the same as a single left click.

N O T E

If necessary, move the mouse or touch the interactive whiteboard’s surface or press any key on

your keyboard to bring your computer out of standby mode.

11

C H A P T E R 3

Using your interactive whiteboard

Using the Floating Tools toolbar

You must install and run SMARTProductDrivers on your connected computer to have use of the

Floating Tools toolbar. While you work on your interactive whiteboard, the toolbar floats over your

desktop and any open application. Use your finger or the provided pen tray pen to select a tool from

this customizable toolbar to click, write, erase and open SMARTNotebook software on your

interactive whiteboard.

For more information on how to use SMARTNotebook software, see smarttech.com/support.

g To open the Floating Tools toolbar

Press the SMARTBoard icon in the notification area, and then press Show Floating Tools.

N O T E S

l SMARTNotebook software includes additional toolbars which allow you to control digital ink

pens and other drawing tools.

l You’re unable to use the Right-click tool from the Floating Tools toolbar on your

SMARTBoard 480 interactive whiteboard.

12

C H A P T E R 3

Using your interactive whiteboard

l You can move this toolbar to either the left or right side of the screen.

l You can move this toolbar lower on your screen so younger students can reach it.

l You’re unable to rotate this toolbar horizontally.

Using gestures, dual touch and dual write

Your interactive whiteboard supports multitouch gestures, dual touch and dual write with your

Windows computer.

I M P O R T A N T

Gestures, dual touch and dual write require the Windows 7 or Windows XP operating systems and

the latest version of SMARTProduct Drivers and SMARTNotebook software

(smarttech.com/downloads).

Multitouch gestures enable you to use pre-determined commands on your interactive whiteboard

without using the keyboard or mouse. With a series of two-finger touches on your interactive

whiteboard screen, you can navigate pages, change the look of an object and more.

Dual touch enables two users to touch the interactive whiteboard and to simultaneously perform

mouse functions.

Dual write enables two users to use their fingers to write on the interactive whiteboard at the same

time.

N O T E

Dual write has limited functionality with your SMARTBoard 400 series interactive whiteboard.

Before you use these features, enable your interactive whiteboard to recognize them.

g To enable gestures, dual touch and dual write

Press the SMARTBoard icon in the notification area, and then press SMARTSettings.

1.

The SMARTSettings window appears.

2. Press SMARTHardware Settings.

3. Select Mouse and Gesture Settings from the drop-down menu.

4. Select Multitouch Mode.

13

C H A P T E R 3

Using your interactive whiteboard

5. Press Apply.

6. Press OK.

Single-finger gestures

You can perform some gestures using one finger, including selecting an object and double-clicking.

Single-finger gestures include the following:

Selecting and deselecting an object (clicking)

Quickly press and release the interactive surface to select or deselect
an object or option. This performs a standard mouse click.

N O T E

This gesture starts programs if your operating system is set to start
applications on a single click.

Displaying menu options (right-clicking)

Press and hold the screen with your finger.

In SMARTNotebook software, Windows and Microsoft® Office
programs, the right-click menu appears.

Dragging an object, scroll bar or window

Press and hold an object or scroll bar on the screen. Keep your finger
on the screen and slowly move the object or scroll bar. When you
reach the position you want, release your finger.

Double-clicking

Quickly press and release the interactive surface twice in the same
spot. This performs a standard double-click.

N O T E

This gesture starts programs if your operating system is set to start
applications on a double-click.

14

C H A P T E R 3

Using your interactive whiteboard

Displaying the next and previous page

Press the screen, and then quickly press again directly to the right of
that point to display the next page.

Press the screen, and then quickly press again directly to the left of
that point to display the previous page.

Multi-finger gestures

You can perform some gestures using two or more fingers, including scaling, scrolling and

manipulating objects. Multi-finger gestures include the following:

Displaying menu options (right-clicking)

Using two fingers on the same hand, press and hold the screen with your left finger and then to press

the screen once with your right finger.

Lift your left finger from the screen, and then select a menu item with any finger.

Enlarging an area or object

Use one finger on each hand to press in the center of the area or
object, and then drag your fingers away from each other.

15

9 0 °

9 0 °

C H A P T E R 3

Using your interactive whiteboard

Reducing the scale of an object

Use one finger on each hand to press the screen at opposite ends of
the area or object, and then drag your fingers toward each other.

This gesture either scales an object on a page, or the entire page,
depending on the application.

Scrolling horizontally or vertically

Use two fingers on the same hand to press the screen.

Keeping your fingers on the screen, move up, down, left or right on the
page. Release your fingers when you’re satisfied with the view.

Rotating an object

Place one finger on either side of the object you want to rotate. Keep

one finger stationary, and quickly move your second finger around the

object. Release your fingers from the screen when you’re satisfied

with the angle.

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with your interactive product.

Hold your fingers perpendicular (90°) to the interactive surface at the contact point.

16

C H A P T E R 3

Using your interactive whiteboard

Keep your thumb and other fingers away from the interactive surface. They can generate

unintentional commands.

Keep your other hand, elbows and loose clothing away from the interactive surface. They can

generate unintentional commands.

For “click” commands, quickly tap your finger on the interactive surface. Also, make sure you lift your

finger far enough away from the interactive surface between presses so that your finger is out of the

interactive whiteboard cameras’ view.

17

Chapter 4

troubleshooting

Tips for trouble-free performance 19
Cleaning your interactive whiteboard 20
General troubleshooting 20

Adjusting the projected image 20
Resetting your interactive whiteboard 20
Preventing USB cable issues 21

Troubleshooting tips 21
Transporting your interactive whiteboard 23
Contacting SMART Support 24

Tips for trouble-free performance

Your SMARTBoard interactive whiteboard is durable, but take care to prevent any damage to it and

its parts.

l Replace the pen when the nib wears out.

l Don’t touch the interactive surface with sharp or pointed objects.

l Don’t use adhesive tape on the interactive surface.

l Don’t set up and use your interactive whiteboard in an area with excessive levels of dust,

humidity or smoke.

l Don’t use low-odor dry-erase markers because they can be very difficult to erase. Use

standard (high-odor) dry-erase markers that show a warning to use them only in well-ventilated

areas.

19

C H A P T E R 4

Maintenance and troubleshooting

Cleaning your interactive whiteboard

With proper care, your interactive whiteboard will provide years of trouble-free service. Follow these

tips to keep your interactive whiteboard clean.

l To clean dust, dirt and finger grease, wipe the writing surface with a damp cloth or sponge. Use

mild soap, if required.

l Don’t spray cleaner directly onto the interactive surface. Instead, spray a light amount of

cleaner on a cloth and then gently wipe the interactive surface.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces.

l Don’t touch the digital cameras located in the top corners of the frame. Don’t attempt to clean

the digital cameras without specific instructions from SMART Technologies.

l If ink is accidentally used on your interactive whiteboard, remove the ink as soon as possible.

Ink becomes more difficult to remove the longer it stays on the display surface.

C A U T I O N

Do not use harsh chemicals or abrasive cleaners on your interactive whiteboard.

I M P O R T A N T

l Before you clean your interactive whiteboard, disconnect its USB cable.

l To view dirt or streaks more easily, set your projector to standby (lamp off) mode.

General troubleshooting

Adjusting the projected image

If your projector isn’t installed in a fixed location, you can correct many image problems by shifting

your projector so that the projected image fits squarely on the interactive surface. Optimally, each

side of the image should extend almost to the edge of the interactive surface.

For more information on your projector, go to smarttech.com/support.

Resetting your interactive whiteboard

You can reset your interactive whiteboard by disconnecting and then reconnecting the USB cable.

This turns the power off and back on, restarting all components of your interactive whiteboard.

20

C H A P T E R 4

Maintenance and troubleshooting

Preventing USB cable issues

To troubleshoot some common cable routing issues, try disconnecting accessories such as USB

hubs and USB extension cables that are connected to your interactive whiteboard.

The basic system consists of the SMARTBoard 480 interactive whiteboard, USB cable, computer

hardware, computer operating system and SMARTProductDrivers. You can try isolating and

replacing each component to identify the cause of the connectivity issue.

Troubleshooting tips

This section describes some symptoms, causes and solutions for problems that you could

experience with your interactive whiteboard.

Try the troubleshooting tips in the following table to quickly resolve most issues with your product.

N O T E

These procedures vary, depending on your version of Windows operating system and your system

preferences.

Symptoms Cause Solution

No image is projected on

your interactive

whiteboard, or a “No Input”

message appears.

Your projector isn’t receiving

a video signal.

Your computer is in standby

mode.

Your computer is off. Turn on your computer (or press your

Check the video cable connections.

Ensure that the correct video input is
selected on your projector.

Ensure that your projector is on, and that
it’s connected to a power source.

If you’re using a laptop computer, turn on
the external video connection. Refer to
your laptop’s user’s guide for more
information.

Move the mouse, or touch the interactive

surface or any key on your keyboard to

bring your computer out of standby

mode.

computer’s reset button), and then log on

as usual.

21

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

The projected image is

blurry, too large or doesn’t

completely fill your

interactive whiteboard’s

screen.

The SMARTBoard

icon doesn’t appear in the

notification area.

The orientation procedure

doesn’t proceed to the

second point.

Your projector’s position,

zoom and focus settings

aren’t adjusted.

Your computer’s video

resolution settings don’t

match your projector’s

native resolution.

SMARTBoard Tools isn’t

running.

SMARTProductDrivers

isn’t installed

Your computer may be

sending input to an

application other than the

interactive whiteboard’s

orientation screen.

Adjust the projector’s position, zoom and

focus settings. Refer to your projector’s

user’s guide for more information.

Consult your projector’s user’s guide for

the correct computer video resolution,

and then select Start > Control Panel >

Display and change the video resolution

to match your projector.

Start SMARTBoard Tools by selecting

Start > All Programs > SMART

Technologies > SMART Board Tools

2012.

Install SMARTProductDrivers on your

computer. For details about installing

SMARTProductDrivers, see Installing

SMARTProductDrivers on page 8.

Press ALT+TAB on your keyboard to

adjust your operating system’s focus to

the interactive whiteboard’s orientation

screen.

The interactive surface

doesn’t respond when you

touch it, the pointer moves

erratically or gaps appear

when you draw or write.

Your interactive whiteboard

isn’t oriented.

SMARTBoard Tools isn’t

running.

SMARTProductDrivers

isn’t installed.

Not all components of

SMARTProductDrivers are

installed on your computer.

Orient your interactive whiteboard. For

more information about orienting your

interactive whiteboard, see Orienting

your interactive whiteboard on page 8.

Start SMARTBoard Tools by selecting

Start > All Programs > SMART

Technologies > SMART Board Tools

2012.

Install SMARTProductDrivers on your

computer. For details about installing

SMARTProductDrivers, see Installing

SMARTProductDrivers on page 8.

Remove and install

SMARTProductDrivers again on your

computer.

22

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

There is a small red × on
the SMARTBoard

icon.

SMARTProductDrivers is

unable to detect your

interactive whiteboard.

SMARTBoard service isn’t

running.

Not all components of

SMARTProductDrivers are

installed on your computer.

Ensure that the USB cable is connected

from your computer to your interactive

whiteboard and that the USB cable isn’t

longer than 3.5 m (11' 6").

Start SMARTBoard service:

In the notification area, press the

1.
SMART Board icon, and then

press SMARTSettings.

The SMARTSettings window
opens.

Select About Software and

2.

Product Support > Tools >
Diagnostics.

The SMART Board Diagnostics
window opens.

Select Service > Start.

3.

Close the SMART Board

4.
Diagnostics window, and then

close SMARTSettings.

Remove and then install

SMARTProductDrivers again on your

computer.

The multitouch gestures

don’t work as expected.

Multitouch gestures aren’t

enabled.

Enable multitouch gestures. For details

on enabling multitouch gestures, see

Using gestures, dual touch and dual

write on page 13.

Transporting your interactive whiteboard

Save your original SMARTBoard interactive whiteboard packaging so that it’s available if you need to

transport your interactive whiteboard. When required, repack your interactive whiteboard with all of

the original packaging. This packaging was designed with optimal shock and vibration protection. If

your original packaging is no longer available, you can purchase the same packaging directly from

your authorized SMARTreseller (smarttech.com/wheretobuy).

23

C H A P T E R 4

Maintenance and troubleshooting

Contacting SMART Support

SMART Support welcomes your call. However, if you experience difficulty with your SMART

product, consider contacting your authorized SMART reseller (smarttech.com/wheretobuy) first. Your

reseller can often resolve the issue without delay.

Before you contact SMART Support, ensure the following:

l You know the serial number of your interactive whiteboard.

l The computer specifications and operating system meet the minimum system requirements for

SMARTProductDrivers.

l The USB cable is connected properly to your computer and interactive whiteboard.

l Device drivers are installed on your operating system.

l The interactive surface and bezels aren’t optically obstructed.

l You oriented your interactive whiteboard.

g To determine your interactive whiteboard’s serial number

Look on the lower right edge of your interactive whiteboard’s frame when you’re facing the front of

your interactive whiteboard. The serial number is also on the back of the interactive whiteboard. The

format of the serial number is SB480-xx-xxxxxx.

24

Appendix A

compliance

SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner. For your interactive whiteboard’s

environmental compliance information, see the SMARTBoard 480 interactive whiteboard

specifications (smarttech.com/kb/154638).

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Index

A

accessories 4

USB cable 4
adjusting projected image 20
aspect ratio 2

C

cleaning 20

erasing ink 20
computer

connecting to interactive whiteboard 7

matching resolution to projector 7

refresh rate 7

system requirements 4
contacting SMART Support 24

D

Digital Vision Touch (DViT) technology 2
dual touch / dual write 2
dust 19

I

installation

connecting to computer 7
SMART Product Drivers 8

M

maintenance 19
multitouch gestures 2, 13

O

orientation 8

P

parts

accessories 4

projector

adjusting image 20
resolution 7

G

gestures 13

best practices 16

multi-finger 15

single-finger 14

H

humidity 19

27

R

replacement parts 4
resetting your interactive whiteboard 20
resolution

computer 7
projector 7

S

serial number 24

I N D E X

SMART Board 480 interactive whiteboard

features 2

how it works 3

resetting 20
SMART Ink 3
SMART Notebook software 1, 3
SMART Product Drivers

floating tools 12

installing 8

orienting your interactive whiteboard 8
SMART Support 24

T

transporting 23
troubleshooting 20

U

USB cable 4

28

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsupport