SMART SPNL-6055, SPNL-6065-V2, SBID-6365, SBID-6265, SPNL-6075 User Manual

SMARTBoard® 6000 and
6000Proseries

interactive displays

USER’S GUIDE

SBID-6065 | SBID-6265 | SBID-6365

SPNL-6055 | SPNL-6065 | SPNL-6065-V2 | SPNL-6075 | SPNL-6265-V2 | SPNL-6275 | SPNL-6365 | SPNL-6375

SPNL-6065P | SPNL-6075P | SPNL-6265P | SPNL-6275P | SPNL-6365P | SPNL-6375P

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Learn more

This guide and other resources for SMARTBoard 6000 series interactive

displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your

mobile device.

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求 されることがあります。

Licenses

The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the H DMI log o are trade marks or r eg ister ed trademarks o f HDMI Lice nsing LLC in the United
States and other co untr ie s.

The Bluetoo th wo rd mark i s ow ned b y the Bluetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.

Trademark n ot ice

SMARTBoard , SMARTNo tebo ok, S MARTInk, S MARTamp, SMART lab, SMARTkapp , SMARTkapp iQ, Pe nID, smarttech, the S MART log o and all SMART tagli nes
are trade marks or re gis tere d trade marks of SMARTTe chnolog ie sULC in the U .S. and/or other co untrie s. Windo ws and Internet Exp lo re r are either reg iste re d
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trademarks o f Ap ple Inc., re gi stere d i n the U .S. and other countries. G oo gle , Go og le Cast, Go og le Dri ve, G oo gle Play, Andr oid , Chrome, Chromebo ok and
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Incorp orated in the U .S. and/or other co untrie s. AirP arro t is a trade mark o f Squirr el s LLC r eg iste re d in the United S tates and o ther countries . All other third-party
pro duct and company name s may be trademarks o f their re spe ctive owner s.

Copyrigh t no tice

© 2 017–2 018 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this publi cation may be re pr oduce d, transmitted, transcrib ed , stor ed in a r etri eval sy stem
or translated into any language i n any form by any means without the pri or w ritten consent of SMARTTe chnolog ies ULC. Information in this manual is subje ct to
change w ithout notice and do es not rep re se nt a commitment o n the p art of SMART.

This p rod uct and/or use thereo f is co ver ed by o ne or more of the follow ing U.S . patents:

www.smarttech.com/patents

09/2018

VCCI-A

smar ttech.com/kb/171166

Important information

NOTE

Refer to the installation and maintenance guide for important information about installing and

maintaining the display (see More information on page12).

WARNING

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

o

The power cable or plug is damaged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedly when you follow operating instructions

i smar ttech.com/kb/171166

IMPORTANT INFORMATION

Federal Communication Commission
interference statement

This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions: (1) This device may not
cause har mful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC
Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation.This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions,may cause harmful interference to radio communications.However, there is no guarantee that interference will
not occur in a particular installation.If this equipment does cause har mful interference to radio or television r eception,which
can be determined by turning the equipment off a nd on, the user is encouraged to try to correct the interference by one of the
following measur es:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and receiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

l Consult the dealer or an experienced ra dio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with a ny other antenna or transmitter.

5.15–5.25 GHz frequency band operation is r estricted to indoor use only. Outdoor operations in the 5150~5250 MHz are
prohibited.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator a nd your body.

Note: The country code selection is for the non-U.S.model only and is not available to all U.S.models. Per FCC r egulations, all
Wi-Fi products marketed in U.S. must be fixed to U.S. operation channels only.

Industry Canada statement

This device complies with RSS-210 of the Industry Canada Rules. Opera tion is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this devicemust accept any interference received,including interference
that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appar eils radio exempts de licence.Son
fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouilla ge préjudiciable, et (2) ce
dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Caution

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for ha rmful interference to
co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the
e.i.r.p. limit;and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for
point-to-point and non point-to-point operation a s appropriate.

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IMPORTANT INFORMATION

(iv) Users should also be advised that high-power radar s are allocated as primary users (i.e., priority users) of the bands 5250­5350 MHz and 5650-5850 MHz a nd that these radar s could cause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions
susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réser vés uniquement pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites m obiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisa teurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars
pourra ient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Radiation exposure statement

This equipment complies with I C radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance 20 cm between the ra diator and your body.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doitêtre installé et utilisé avec un m inimum de 20 cm de distance entre la source de r ayonnement et votre corps.

EU declaration of conformity

Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive
2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: sm arttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR.5150MHz­5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator a nd your body.

iii smar ttech.com/kb/171166

IMPORTANT INFORMATION

Microsoft® statement regarding Windows® 10
operating system

Windows 10 is automatically updated, which is always enabled. ISP fees may apply. Additional

requirements may apply over time for updates.

iv smarttech.com/kb/171166

Contents

Important information i

Federal Communication Commission interference statement ii

Industry Canada statement ii

EU declaration of conformity iii

Microsoft statement regarding Windows 10 operating system iv

Chapter 1: Welcome 1

About this guide 1

Identifying your specific model 2

Features 3

Components 5

Accessories 11

More information 12

Chapter 2: Using the display 15

Turning the display on and off 15

Using the front control panel 16

Using touch 19

Using the pens 20

Using the iQ experience 21

Connecting and using the Intel Compute Card 24

Connecting and using computers 24

Chapter 3: Troubleshooting 29

Resolving issues with power 30

Resolving issues with presence detection and Wake to Touch 30

Resolving issues with the front control panel 31

Resolving issues with video 31

Resolving issues with image quality 32

Resolving issues with audio 33

Resolving issues with touch and digital ink 34

Resolving issues with the iQ experience 35

Resolving issues with the Intel Compute Card 35

Resolving issues with software 35

Referring to the SMART knowledge base for additional troubleshooting information 35

Contacting your reseller for additional support 36

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Chapter 1

About this guide 1

Identifying your specific model 2

Identifying your SMARTBoard 6000 or 6000 Pro series interactive display model 2

Identifying your iQ appliance model 3

Features 3

Components 5

iQ appliance 6

iQ appliance (and Intel Compute Card) 6

Screen 7

Pens with erasers 8

Front control panel 8

Presence detection sensor 10

Internal speakers 11

Accessories 11

SMART wall mount and wall stand 11

SMART Mobile Stand 11

SBA-100 projection audio system 12

SMART Audio 400 classroom amplification system 12

USB extenders 12

More information 12

This chapter introduces the SMARTBoard® 6000 or 6000 Pro series interactive display.

About this guide

This guide explains how to use a SMARTBoard 6000 or 6000 Pro series interactive display.

This guide is intended for individuals who use displays in their organizations. Other documentation

and resources are available for those who install and maintain displays (see More information on

page12).

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Identifying your specific model

SMART offers several different models of the SMARTBoard 6000 and 6000 Pro series interactive

display and iQ appliance.

Identifying your SMARTBoard 6000 or 6000 Pro series interactive
display model

The following models of SMARTBoard 6000 and 6000 Pro series interactive display are available:

Model Frame style Screen size

(approximate)

SBID-6000 models

SBID-6065 White 65" (165 cm) No

SBID-6265 White 65" (165 cm) Yes

SBID-6365 White 65" (165 cm) Yes

SPNL-6000 models

SPNL-6055 White 55" (140 cm) No

SPNL-6065 White 65" (165 cm) No

SPNL-6065-V2 White 65" (165 cm) No

SPNL-6075 White 75" (190 cm) No

SPNL-6265-V2 White 65" (165 cm) Yes

SPNL-6275 White 75" (190 cm) Yes

SPNL-6365-V2 White 65" (165 cm) Yes

SPNL-6375 White 75" (190 cm) Yes

iQ

SPNL-6065P Brushed metal 65" (165 cm) No

SPNL-6075P Brushed metal 75" (190 cm) No

SPNL-6265P Brushed metal 65" (165 cm) Yes

SPNL-6275P Brushed metal 75" (190 cm) Yes

SPNL-6365P Brushed metal 65" (165 cm) Yes

SPNL-6375P Brushed metal 75" (190 cm) Yes

Refer to the specifications for detailed technical information for each of these models, including

product dimensions and weights (see More information on page12).

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NOTES

l The SPNL-6055 and SPNL-6065 models have been discontinued.

l The easiest way to differentiate SBID-6000 models from SPNL-6000 models is the front

control panels. On SBID-6000 models, the front control panels have three additional

buttons:

Identifying your iQ appliance model

The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ

functionality in those models. SMARToffers several different iQ appliance models.

Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance

installed in your display.

Features

The SMARTBoard 6000 or 6000 Pro series interactive display is the hub of your classroom or

meeting room. PC-free embedded computing provides one-touch access to collaborative tools,

including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,

cables or manual software and firmware updates.

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The display includes the following features:

Feature Description

iQ experience The display’s iQ appliance provides one-touch access to

collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.

The SBID-6365, SPNL-6365, SPNL-6375, SPNL-6365P and
SPNL-6375P models have an Intel Compute Card in the appliance
to provide a fully functional Windows 10 solution at your fingertips,
without the need for an external PC or cabling.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.

The display’s support for at least four simultaneous touches
enables you and other users to interact with objects on the screen
at the same time.

Writing and drawing
support

You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm or the
eraser on the pen.

You and another writer can write or draw digital ink on the screen at
the same time. The PenID™ feature enables you to assign different
ink appearances to each pen.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

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Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page7

2 Pen with eraser (×2) Page8

3 Front control panel Page8

4 Presence detection sensor Page10

5 Connector panel Page26

6 iQ appliance (and Intel Compute Card) Page6

7 USB receptacle [N/A]

Not pictured

8 Menu control panel

1

[N/A]

9 Speakers Page11

1

SPNL-6000 models only

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iQ appliance

The iQ appliance is installed in the accessory slot on the back of the SPNL-6265-V2, SPNL-6275,

SPNL-6265P and SPNL-6275P models. Take advantage of iQ technology and access

collaborative tools.

TIP

Use the Identifying your iQ appliance model wizard on the SMART support site to identify your

model of iQ appliance.

iQ appliance (and Intel Compute Card)

The iQ appliance is installed in the accessory slot on the back of the following models:

l SBID-6265

l SBID-6365

l SPNL-6265-V2

l SPNL-6275

l SPNL-6365

l SPNL-6375

l SPNL-6265P

l SPNL-6275P

l SPNL-6365P

l SPNL-6375P

Take advantage of iQ technology and access collaborative tools.

The SBID-6365, SPNL-6365, SPNL-6375, SPNL-6365P and SPNL-6375P models have an Intel

Compute Card in the appliance to provide a fully functional Windows 10 solution at your fingertips,

without the need for an external PC or cabling.

TIP

Use the Identifying your iQ appliance model wizard on the SMART support site to identify your

model of iQ appliance.

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Screen

The screen sizes vary by model:

Model Diagonal Width Height

SBID-6000 models

SBID-6065 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SBID-6265 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SBID-6365 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6000 models

SPNL-6055 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm)

SPNL-6065 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6065-V2 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6075 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6265-V2 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6275 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6365 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6375 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6065P 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6075P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6265P 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6275P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SPNL-6365P 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm)

SPNL-6375P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

Cameras in the corners of the screen track finger and pen positions across the display. The screen

is surrounded by a channel that contains reflective tape.

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

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IMPORTANT

l Do not attach adhesive notes or other items to the screen because they will interfere with

the cameras.

l Do not place anything in the reflective tape channel because it will interfere with the

cameras.

Pens with erasers

The display comes with two pens with erasers attached.

The display’s bottom frame includes magnetic holders for the pens. Removing a pen from the

holders activates it, and you can use the pen to draw or erase digital ink.

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged.

IMPORTANT

Use only pens designed for SMARTBoard 6000 and 6000 Pro series interactive displays (see

smarttech.com/kb/171230).

Front control panel

The front control panel contains the Standby, Input Select, Mute, volume control and on-screen

display menu buttons.

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No. Name Procedure

1 Standby

2 Select

3

Mute

4 Decrease

5 Increase

6 Move Up

Press to exit Standby mode.

l

Press twice to enter Standby mode.

l

Press and hold to reset the display.

l

If the on-screen display menu isn’t open, press to switch

l

inputs.

If the on-screen display menu is open, press to open the

l

currently selected menu.

Press to mute or unmute the volume.

l

Press and hold to freeze and unfreeze the screen (see

l

2

page24).

If the on-screen display menu isn’t open, press to decrease

l

the volume.

If the on-screen display menu is open, press to decrease the

l

value of the currently selected option.

If the on-screen display menu isn’t open, press to increase the

l

2

volume.

If the on-screen display menu is open, press to increase the

l

value of the currently selected option.

2

Press to move to the previous option in the current menu.

2

7 Move Down

8 Menu

2

2

Press to move to the next option in the current menu.

If the on-screen display menu isn’t open, press to open the on-

l

screen display menu.

If the on-screen display menu is open, press to return to the

l

previous menu.

Press and hold to close the on-screen display menu.

l

IMPORTANT

l If there is a film over the front control panel, remove it before using the front control panel.

l If the buttons don’t respond when you press them, the front control panel might have been

disabled. To re-enable the front control panel, press the Standby button until the buttons

light.

In normal operation, all buttons are white.

2

SBID-6000 models only

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The Standby button also functions as an indicator light:

Indicator light Status Procedure

Solid white Normal operation [N/A]

Off Not receiving power

Solid amber DPMS (power

management) mode

Slowly flashing

Standby mode

amber

Flashing amber No USB connection from

the connected computer

Slowly flashing
white

SMARTBoard service not
running on the connected
computer

Confirm the display’s power cable is

l

connected to the power outlet.

Flick the switch beside the AC power inlet

l

to the ON(I) position.

Press the Standby button to exit

l

DPMSmode.

Connect an input source.

l

Press the Standby button to exit

l

Standby mode.

If presence detection is enabled, move in

l

range of the presence detection sensor.

If Wake to Touch is enabled, touch the

l

screen.

Verify the connections to the computer.

l

Switch to the computer’s input.

l

See Viewing a connected computer’s
input on page26.

Ensure that SMART Product Drivers is
installed and that the SMARTBoard
service is running.

Presence detection sensor

The display has a presence detection

sensor on its bottom frame that can detect

people up to 16' (5 m) away when the

display is in Standby mode.

If the Turn On Display option is enabled,

the display turns on when the sensor

detects people in the room. If the room is

empty for a specified period, the display

returns to Standby mode.

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Internal speakers

The displayincludes two 10 W integrated speakers. You can also connect external speakers.

Accessories

Related products for the display include the following:

l SMART wall mount

l SMART wall stand

l SMART Mobile Stand

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

SMART wall mount and wall stand

Use the SMART wall mount model WM-SBID-501 to mount the display on a

wall. For more information about the SMART wall mount, see the SMART

wall mount installation instructions (smarttech.com/kb/170599).

If the wall can’t support the display’s weight, you can use the SMART wall

stand model WS-SBID-500 along with the SMART wall mount to transfer

some of the weight from the wall to the floor. For more information about the

SMART wall stand, see the SMART wall stand installation instructions

(smarttech.com/kb/170466).

SMART Mobile Stand

The SMART Mobile Stand is height adjustable and includes integrated

speakers, a locking cabinet to secure equipment and casters that swivel and

lock for easy movement.

For more information, see the SMART Mobile Stand specifications

(smarttech.com/kb/131862).

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SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists

of two 14 W speakers and is intended for wall-mounted displays. You can

control volume using the display’s front control panel or the digital volume

controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications

(smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

Available for education models, the SMART Audio 400 classroom amplification

system provides high-quality audio amplification. The system comes with a

teacher microphone and optional student microphone. Multiple speaker

options are available, including wall- and ceiling-mounted speakers. The

amplifier receives audio signals from the microphones and translates them into

crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications

(smarttech.com/kb/171137).

USB extenders

As noted in the SMARTBoard 6000 and 6000 Pro series interactive displays installation and

maintenance guide (smarttech.com/kb/171167), the USB connection between the display and

computer should be no longer than 16'(5m). If you need to connect a computer that is more than

16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Specifications and comparison

SBID-6065 smarttech.com/kb/171140

12 smarttech.com/kb/171166

CHAPTER 1

WELCOME

Document Link

SBID-6265 smarttech.com/kb/171138

SBID-6365 smarttech.com/kb/171322

SPNL-6055 smarttech.com/kb/170817

SPNL-6065 smarttech.com/kb/170640

SPNL-6065-V2 smarttech.com/kb/171096

SPNL-6075 smarttech.com/kb/171011

SPNL-6265-V2 smarttech.com/kb/171142

SPNL-6275 smarttech.com/kb/171143

SPNL-6365 smarttech.com/kb/171316

SPNL-6375 smarttech.com/kb/171143

SPNL-6065P smarttech.com/kb/171234

SPNL-6075P smarttech.com/kb/171235

SPNL-6265P smarttech.com/kb/171219

SPNL-6275P smarttech.com/kb/171218

SPNL-6365P smarttech.com/kb/171314

SPNL-6375P smarttech.com/kb/171313

AM30 smarttech.com/kb/171097

AM40 smarttech.com/kb/171182

AM50 smarttech.com/kb/171263

Comparison smarttech.com/kb/171161

Installation instructions

SBID-6065, SBID-6265 and SBID-6365 smarttech.com/kb/171193

SPNL-6055 and SPNL-6065 smarttech.com/kb/170641

SPNL-6065-V2, SPNL-6265-V2, SPNL-6365, SPNL-6065P,

smarttech.com/kb/171107

SPNL-6265P and SPNL-6365P

SPNL-6075, SPNL-6275, SPNL-6365, SPNL-6075P, SPNL-6275P

smarttech.com/kb/170996

and SPNL-6375P

AM30 smarttech.com/kb/171090

AM40 smarttech.com/kb/171199

13 smarttech.com/kb/171166

CHAPTER 1

WELCOME

Document Link

AM50 smarttech.com/kb/171294

Quick reference and guides

Quick reference smarttech.com/kb/171165

Installation and maintenance guide smarttech.com/kb/171167

Release notes

iQ appliance smarttech.com/kb/171206

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

6000 and 6000 Pro series interactive display pages in the Support section.

14 smarttech.com/kb/171166

Chapter 2

Turning the display on and off 15

Turning the display on 15

Turning the display off 16

Using the front control panel 16

Adjusting audio 18

Freezing the screen 18

Using touch 19

Using the pens 20

Writing, drawing and erasing 20

Changing pen color, thickness and other properties 21

Using the iQ experience 21

Using the Home screen 21

Using the Apps Library 22

Using the Files Library 22

Using Whiteboard 22

Using SMARTNotebook Player 22

Using Browser 23

Using Input 23

Using Screen Share 23

Using screenshots 23

Cleaning up the display 23

Connecting and using the Intel Compute Card 24

Connecting and using computers 24

Installing SMART software on computers you want to connect to the display 24

Setting the resolutions and refresh rates of computers you want to connect to the display 25

Connecting computers to the display 26

Viewing a connected computer’s input 26

Using SMART software on connected computers 27

Turning the display on and off

Turning the display on

If presence detection and the Turn On Display option are enabled, the display turns on when users

15 smarttech.com/kb/171166

CHAPTER 2

USING THE DISPLAY

first enter the room.

NOTE

The display’s presence detection sensor can detect people up to 16' (5 m) away.

If the Wake to Touch option is enabled, the display turns on when you touch the screen.

Otherwise, you can turn the display on by pressing the Standby button on the front control

panel.

Turning the display off

If presence detection is enabled, the display returns to Standby mode when the sensor doesn’t

detect people in the room for a preset period of time.

Otherwise, you can turn the display off by pressing the Standby button on the front control

panel twice.

Using the front control panel

The front control panel contains the Standby, Input Select, Mute, volume control and on-screen

display menu buttons.

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USING THE DISPLAY

No. Name Procedure

1 Standby

2 Select

3

Mute

4 Decrease

5 Increase

6 Move Up

Press to exit Standby mode.

l

Press twice to enter Standby mode.

l

Press and hold to reset the display.

l

If the on-screen display menu isn’t open, press to switch

l

inputs.

If the on-screen display menu is open, press to open the

l

currently selected menu.

Press to mute or unmute the volume.

l

Press and hold to freeze and unfreeze the screen (see

l

1

page18).

If the on-screen display menu isn’t open, press to decrease

l

the volume.

If the on-screen display menu is open, press to decrease the

l

value of the currently selected option.

If the on-screen display menu isn’t open, press to increase the

l

2

volume.

If the on-screen display menu is open, press to increase the

l

value of the currently selected option.

2

Press to move to the previous option in the current menu.

2

7 Move Down

8 Menu

2

2

Press to move to the next option in the current menu.

If the on-screen display menu isn’t open, press to open the on-

l

screen display menu.

If the on-screen display menu is open, press to return to the

l

previous menu.

Press and hold to close the on-screen display menu.

l

IMPORTANT

l If there is a film over the front control panel, remove it before using the front control panel.

l If the buttons don’t respond when you press them, the front control panel might have been

disabled. To re-enable the front control panel, press the Standby button until the buttons

light.

In normal operation, all buttons are white.

1

SBID-6000 models only

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USING THE DISPLAY

The Standby button also functions as an indicator light:

Indicator light Status Procedure

Solid white Normal operation [N/A]

Off Not receiving power

Solid amber DPMS (power

management) mode

Slowly flashing

Standby mode

amber

Flashing amber No USB connection from

the connected computer

Slowly flashing
white

SMARTBoard service not
running on the connected
computer

Confirm the display’s power cable is

l

connected to the power outlet.

Flick the switch beside the AC power inlet

l

to the ON(I) position.

Press the Standby button to exit

l

DPMSmode.

Connect an input source.

l

Press the Standby button to exit

l

Standby mode.

If presence detection is enabled, move in

l

range of the presence detection sensor.

If Wake to Touch is enabled, touch the

l

screen.

Verify the connections to the computer.

l

Switch to the computer’s input.

l

See Viewing a connected computer’s
input on page26.

Ensure that SMART Product Drivers is
installed and that the SMARTBoard
service is running.

Adjusting audio

If you’re presenting content with sound, you can use the buttons on the front control panel to

increase, decrease, mute and unmute the volume (see Front control panel on page8).

Freezing the screen

You can temporarily freeze the screen by pressing and holding the Mute button on the front

control panel (see Front control panel on page8). This is particularly useful when you want to

pause a video, an animation or other moving content.

NOTE

Freezing the screen does not pause any applications running on the connected computer. It

simply freezes the display of those applications.

To unfreeze the screen, press and hold the Mute button again.

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USING THE DISPLAY

Using touch

You can do everything on the display that you can do at your computer—open and close

applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and

zooming in and out.

You can also use gestures within applications.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which

gestures it supports.

Pan (one finger) Pan (two fingers) / scroll

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

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USING THE DISPLAY

Rotate Flick

Using the pens

The display comes with two pens with erasers attached.

The display’s bottom frame includes magnetic holders for the pens. Removing a pen from the

holders activates it, and you can use the pen to draw or erase digital ink.

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged.

IMPORTANT

Use only pens designed for SMARTBoard 6000 and 6000 Pro series interactive displays (see

smarttech.com/kb/171230).

Writing, drawing and erasing

You can write or draw in digital ink using the pens. You can erase digital ink using either the eraser

ends of the pens or gestures.

NOTES

l Make sure your hands, arms and any loose clothing don’t touch the display surface as you

write, draw and erase.

l If you’re viewing a connected computer’s input, SMARTInk enables you to write or draw in

digital ink over applications, files, folders, websites and any other open window.

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USING THE DISPLAY

To write or draw in digital ink

1. Pick up one of the display’s pens.

2. Use the pen to write or draw in digital ink.

NOTE

The PenID feature enables you to use the black and red pens at the same time and

customize their colors and other settings independently.

To erase digital ink

Move a pen’s eraser over the digital ink you want to erase.

OR

Move your palm or fist over the digital ink you want to erase.

Changing pen color, thickness and other properties

You can change a pen’s default color, thickness and other properties:

l To change a pen’s properties while using the Whiteboard app or any of the other apps in the

iQ experience, see Using the Whiteboard.

l To change a pen’s properties while using a connected computer, see Using SMARTInk.

Using the iQ experience

Using the Home screen

The Home screen in the iQ experience shows recent files and favorite apps and files. You can also

start sharing with the display by tapping in the upper right corner. You can change the display's

background to personalize the display.

To show the Home screen

Tap the Home button at the bottom of the screen.

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USING THE DISPLAY

Using the Apps Library

The Apps Library contains the Browser, SMARTNotebook Player and Whiteboard apps. You can

also add apps from the web and SMART’s app store.

NOTE

SMARTNotebook Player is available on education models only.

To open the Apps Library

From the Home screen, tap Apps Library .

Using the Files Library

The Files Library contains Whiteboard sessions, SMART Notebook files that have been shared with

the display, PDFs, and acetates. If a USB drive is connected to the display, the files on the USB

drive are also available in the Files Library. Although these files can be viewed on the display, they

are not saved on the display.

NOTE

SMARTNotebook Player is available on education models only.

To open Files Library

From the Home screen, tap Files Library .

Using Whiteboard

Using Whiteboard, you can write and erase notes on the display just as you do on a traditional dry

erase board. You can also save your notes for later reference and share them using the

SMARTkapp® app.

To learn how to use the display’s pens to write, draw and erase in Whiteboard, see Writing,

drawing and erasing on page20.

To learn how to use the other features of Whiteboard, see Using the Whiteboard.

Using SMARTNotebook Player

Use SMARTNotebook Player to open, view, and interact with SMARTNotebook software files.

Notebook Player makes it easy to present SMARTNotebook files and play SMART lab™ activities

on the display.

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USING THE DISPLAY

You can also install the Notebook Player app on your iOS device to view and control SMART

Notebook files from the device.

To learn more about SMARTNotebook Player, see Using SMARTNotebook Player.

Using Browser

You can use Browser to view web sites on the display.

To learn more about Browser, see Using Browser

Using Input

You can use the display’s connectors to connect a room computer, guest laptops, and other input

sources.

To learn how to connect computers to the display and view their video output, see Using Input.

Using Screen Share

You can share the screens from computers and mobile devices on the display wirelessly using

Screen Share.

Screen Share supports the following devices:

l Chromebook™ laptops, using Google™ Cast Chrome™browser extension

l Windows computers, using Miracast

l Mac computers and iOS devices, using AirPlay

l Android™ devices, using Cast Screen

2

, Google Cast Chromebrowser extension, or AirParrot

Using screenshots

When using the Browser or Screen Share apps, you can write or draw on an annotation layer and

save the screenshot to the Files Library.

To learn more about screenshots, see Using iQ experience annotation layers.

Cleaning up the display

After you’ve finished using the display, open the launcher and tap Clean Up to clean up the

display for the next user.

2

Windows 10 operating system only

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USING THE DISPLAY

Connecting and using the Intel Compute Card

The SBID-6365, SPNL-6365, SPNL-6375, SPNL-6365P and SPNL-6375P models have an Intel

Compute Card. Insert the Intel Compute Card in the slot on the iQ appliance and then view the Intel

Compute Card’s Windows 10 operating system on the display.

TIP

You can install the SMART software that is included with the display on the Intel Compute Card.

For more information on installing software, see Installing SMART software on computers you

want to connect to the display below.

To view the Intel Compute Card’s input

Press the Input Select button on the front control panel until Compute Card is selected.

Connecting and using computers

Installing SMART software on computers you want to connect to the display

The SBID-6065, SBID-6265, SBID-6365, SPNL-6055, SPNL-6065, SPNL-6065-V2, SPNL-6075,

SPNL-6265-V2, SPNL-6275, SPNL-6365 and SPNL-6375 models come with one license of SMART

LearningSuite. You can download SMART LearningSuite from smarttech.com/downloads and

install it on the Intel Compute Card or a room computer.

The SPNL-6065P, SPNL-6075P, SPNL-6265P, SPNL-6275P, SPNL-6365P and SPNL-6375P models

come with one room license and ten personal licenses of SMARTMeetingPro software. You can

download SMARTMeetingPro software from smarttech.com/downloads and install the room

license on the Intel Compute Card or a room computer and the personal licenses on up to ten

users’ laptops.

You can purchase additional licenses of SMART software to install on other computers. Contact

your authorized SMART reseller (smarttech.com/where) for more information.

NOTE

SMARTLearning Suite and SMARTMeeting Pro software are bundled with the following

software:

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CHAPTER 2

USING THE DISPLAY

Software Description

SMART Product Drivers Enables the Intel Compute Card or connected computers to

detect input from the display

SMARTInk® Enables you to write and draw in digital ink over applications, files,

folders, websites and any other open window

Setting the resolutions and refresh rates of computers you want to
connect to the display

The following table presents the recommend resolutions and refresh rates for the display’s input

sources:

Model HDMI 1 HDMI 2 DisplayPort

SBID-6000 models

SBID-6065 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SBID-6265 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SBID-6365 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6000 models

SPNL-6055 1920×1080 at 60 Hz [N/A] [N/A]

SPNL-6065 1920×1080 at 60 Hz [N/A] [N/A]

SPNL-6065-V2 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6075 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6265-V2 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6275 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6365 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6375 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6065P 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6075P 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6265P 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6275P 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6365P 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

SPNL-6375P 1920×1080 at 60 Hz 1920×1080 at 60 Hz 3840×2160 at 60 Hz

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USING THE DISPLAY

If possible, set any connected computers to these resolutions and refresh rates. See the

connected computers’ operating system documentation for instructions.

Connecting computers to the display

You can connect computers with SMARTLearning Suite to the display (as shown below) and then

view the computers’ input on the display.

NOTES

l To interact with content, connect a USB cable to the appropriate USB Type-B receptacle on

the connector panel (as shown in the above diagram).

l Your organization’s installers might have connected cables to the display and run the cables

behind a wall or under the floor to a desk or table where you can place your computer.

l If you have an older model iQ appliance (AM30), you can connect a computer to the

appliance and use the Input app to view the computer’s input. For more information on the

Input app, see Using the iQ experience on page21.

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.

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USING THE DISPLAY

To view a connected computer’s input

1. Connect the computer to the display.

Press the Input Select button on the front control panel until HDMI1, HDMI2 or DisplayPort

2.

is selected.

Using SMART software on connected computers

After you’ve connected a computer to the display, you can use the SMART software to present

content and enable collaboration.

For information on SMART Learning Suite (including SMARTNotebook software), see

SMARTNotebook 18.

For information on SMART Meeting Pro software, see SMARTMeeting Pro 4.

27 sma rttech.com/kb/171166

Chapter 3

Resolving issues with power 30

Resolving issues with presence detection and Wake to Touch 30

Resolving issues with the front control panel 31

Resolving issues with video 31

Resolving issues with image quality 32

Resolving issues with audio 33

Resolving issues with touch and digital ink 34

Resolving issues with the iQ experience 35

Resolving issues with the Intel Compute Card 35

Resolving issues with software 35

Referring to the SMART knowledge base for additional troubleshooting information 35

Contacting your reseller for additional support 36

Finding the display serial number 36

Finding the iQ appliance serial number 36

This chapter explains how to resolve a variety of common issues with the display, including issues

with:

l Power

l Presence detection and Wake to Touch

l Front control panel

l Video

l Image quality

l Audio

l Touch and digital ink

l iQ experience

l Intel Compute Card

l Software

29 smarttech.com/kb/171166

CHAPTER 3

TROUBLESHOOTING

TIP

The Standby button on the front control panel also functions as an indicator light. You can use the

indicator light to resolve common issues with the display. For more information, see Front control

panel on page8.

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its
power light isn’t lit.

The display turns on, its power light
is lit, but nothing shows on the
screen.

The display doesn’t turn on when
you use a connected computer’s
mouse or keyboard.

You’re experiencing other issues
with power , or the previous
solutions don’t resolve the issue.

l Make sure the power cable is securely fastened to the power outlet and the

display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

l See Resolving issues with videoon the facing page.

l Restart the display.

l Make sure the computer is on.

l Make sure the display is in Power Save mode rather than Standby mode. You

can enable Power Save mode from the on-screen display menu.

NOTE

The display’s power light is solidamber when the display is in Power Save
mode.

See Referr ing to the SMART knowledge base for additionaltr oubleshooting
information on page35.

Resolving issues with presence detection and Wake to Touch

Issue Solutions

The display doesn’t turn on when
users enter the room.

30 smarttech.com/kb/171166

l Make sure all cables are securely connected and presence detection is enabled.

l Make sure nothing is blocking the presence detection sensor.

CHAPTER 3

TROUBLESHOOTING

Issue Solutions

The display turns on when it
shouldn’t.

The display doesn’t wake when
users touch the screen.

l Set the Re-enable Time option so that users have enough time to leave the

room.

l Checkfor and, if possible,move the displa y away from the following:

o

Directsunlight

o

Bright lights

o

Forced air ducts

o

Plasma displays

o

Infrared audio systems and other infrared sources

o

Polished floors, glass walls,or other reflective sur faces

l Be awa re that the display’s presence detection range is 16'(5m).

l Make sure users touch the screen for at least one second.

l Be awa re that SMARTBoard 6055 and 6065 (models SPNL-6055 a nd

SPNL-6065) interactive displays with scaler firmware 1.1.0.6 or earlier don’t wake
when you touch the screen.

You’re experiencing other issues
with pr esence detection or Wake to

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page35.
Touch, or the previous solutions
don’t resolve the issue.

Resolving issues with the front control panel

Issue Solutions

The front control panels don’t
respond when you press them.

Re-enable the front control panel by pressing the Standby button until the

buttons light.

Resolving issues with video

Issue Solutions

You’re experiencing the following
or similar issues with video:

l The videois distorted.

l There is visual noise.

l The image is dim.

l Make sure any connected computers are on and not in Standby mode.

l Set connected computers’ resolution and refresh rate to values that the display

supports.

See Setting the resolutions and refresh rates of computers you want to connect

to the display on page25.

l Restart the display and any connectedcomputers.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

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CHAPTER 3

TROUBLESHOOTING

Issue Solutions

The display is on, but nothing
shows on the screen.

A computer is connected to the
display, but only a “No Signal” or
“Initializing” message appear s on
the screen.

One or more video inputs don’t
work with the M ulti-Window
feature.

You want to output video to
another display.

You’re experiencing other issues
with video, or the previous solutions
don’t resolve the issue.

l If the power light is solid or slowly flashing amber, pr ess the Power button to turn

on the display.

See Understanding the SMART Board 6000 ser ies and 8000i-G5 series

interactive flat panels’ power modes.

l Make sure any connected computers are on and not in Standby mode.

l Make sure that the screen is working by opening the on-screen display menu.

l Restart the display and any connectedcomputers.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

Make sure the computer is connected to the currently selected input.

Make sure the Multi-Window featur e is set correctly.

l Be awa re that only displays with newer AM30 or AM40 appliances support

videooutput.

l See Using a secondary display.

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page35.

Resolving issues with image quality

Issue Solutions

You’re experiencing the following
or similar issues with image quality:

l There ar e lines or snow on

the screen.

l The image if flickering or

flashing.

There ar e dead or stuck pixels on
the screen.

There ar e bright spots on the
screen.

l Set the connected computer’s resolution and refresh rates to values that the

display supports.

See Setting the resolutions and refresh rates of computers you want to connect

to the display on page25.

l Open the on-screen display menu. If it appears correctly, the issue is with the

videoinput.

l Adjust the display’s image settings.

l Restart the display.

See Pixel problems.

l Open the on-screen display menu. If it appears correctly, the issue is with the

videoinput.

l Take a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under

warranty, you may be eligible for a replacement.

32 smar ttech.com/kb/171166

CHAPTER 3

TROUBLESHOOTING

Issue Solutions

The image isn’t clear. There are

Adjust the display’s image settings.
lines,double images or other
distortions.

Colors don’t appear correctly. l Be aware tha t if two or more displays ar e mounted side-by-side, there could be

minor differences in colors across the displays.This issue is not unique to

SMART products.

l When using the Multi-Window feature, be aware that each video input has its

own image settings.

l Perform a factory reset.

The image is cut off or shifted to the
left or right.

l Adjust any connected computers’ video settings, par ticularly zoom, crop and

underscan.

See the computer’s operating system documentation.

l If the computer’s desktop is entirely black, change it to dark gray or a different

color.

l If the computer’s background is extended across multiplescreens, duplicate the

desktopacross the screens or set the display as the only screen.

The image doesn’t fill the entire
screen.

A persistent image appears on the

Adjust any connected computers’ video settings, par ticularly overscan.

See the computer’s operating system documentation.

See I mage persistence or burn in on LCD displays.
display.

You’re experiencing other issues
with image quality,or the previous

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page35.
solutions don’t resolve the issue.

Resolving issues with audio

Issue Solutions

You’re experiencing the following
or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is
low.

l The sound is distorted or

muffled.

33 smarttech.com/kb/171166

l If you’re using external speakers, make sur e the speakers are turned on.

l Make sure the cables connecting the display to the computer are securely

fastened.

l Adjust the volume on the display and the connected computer and make sur e

neither are muted.

l Adjust the display’s audio settings.

l Make sure the display is set as the default audio device for the connected

computer’s audio output.

See the connected computer’s operating system documentation.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

OR

If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

CHAPTER 3

TROUBLESHOOTING

Issue Solutions

There is a whine or buzzing sound
coming from the back of the
display.

l Be awa re that these sounds are normal. All displays emit some electricalnoise.

Such sounds may be more noticeable with some displays than with others.

However, if you hea r noise from the front of the display, further investigation is

required.

l Connect all devices to the same power outlet or power bar.

You’re experiencing other issues
with a udio, or the previous

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on the fa cing page.
solutions don’t resolve the issue.

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following
or similar issues with touch a nd
digital ink:

l When users touch or wr ite on

the screen, the pointer or
digital ink appears in the
wrong place.

l A “Limited Functionality”

message appears when
users touch or attempt to
write on the screen.

l Touch a nd digitalink are

intermittent.

l The display only responds to

touch on part of the screen.

l Digital ink disappear s as you

write.

l Digital ink colors change

unexpectedly.

l Make sure that the pen is touchingthe interactive sur face within a 45° angle and

that your hand is not covering the pen’s IR cone.

l If you’re using two pens, make sure they’re at least 2" (5 cm) apart.

l Restart the display.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Clean the cameras and the frame on all four sides to ensure no dust or objects

are obstructing the cameras’ view.

l Calibrate the display.

l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers.

l Use a known working pen from another display to check if the issue is being

caused by the pen.

l Remove infra red sources such as incandescent or ar c lights, desk lamps and

infrared audio devices or move the display to another location in the room.

l Use SMART Diagnostics to confirm if one or more of the display’scamer as ha s

failed.

See Using the View menu.

l Update the firmware.

The display responds to touch but
not to writing with a pen.

The display doesn’t respond to
touch or writing with a pen.

34 smarttech.com/kb/171166

NOTE

Always calibrate the panel a fter updating the firmware.

l Remove the display fr om the wa ll,calibrate it and confirm if this resolves the

issue. If it does, check the wall and wall mount for issues.

Reinstall or update SMART Product Drivers.

Make sure any connected computers have detected the display’s USB

connection and installed drivers. On Windows computers, open Device Manager

and make sure there is no red X or yellow explanation mark (!) over the display’s

icon.On M ac computers, open System Information and ensure there are no

error messa ges in the display’s row.

CHAPTER 3

TROUBLESHOOTING

Issue Solutions

The display doesn’t respond to
touch when you’re using the
Multi-Window feature.

You can’t write or draw in Microsoft
Office.

SMARTI nk toolbars a ppear even
when you don’t pick up a pen

You’re experiencing other issues
with touch and digital ink, or the
previous solutions don’t resolve the
issue.

Be awa re that the Multi-Window feature doesn’t support touch.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTI nk.

If two or more displays a re m ounted on the same wall, make sure they ar e

mounted in such a way tha t their cameras don’t interfere with each other.

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information below.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard,

SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system

software.

Resolving issues with the Intel Compute Card

For information on resolving issues with the Intel Compute Card, including the drivers, see

Troubleshooting Windows 10 on Intel Compute Card.

Resolving issues with software

For information on resolving issues with SMART Learning Suite (including SMARTNotebook

software), see Troubleshooting SMARTNotebook 18.

For information on resolving issues with SMART Meeting Pro software, see Troubleshooting

SMARTMeetingPro 4.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles

35 smar ttech.com/kb/171166

CHAPTER 3

TROUBLESHOOTING

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

Finding the display serial number

The display’s serial number is located in the following places:

l In the on-screen display menu

l On a label on the bottom frame

l On a label on the back of the display

Finding the iQ appliance serial number

The iQ appliance’s serial number is located on a label on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to locate the serial number label.

36 smar ttech.com/kb/171166

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171166