Smart SBID-MX286, SBID-MX275, SBID-MX265 User Manual

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SMARTBoard MX series

interactive displays

INSTALLATION AND MAINTENANCE

FOR MODELS:

SBID-MX265

SBID-MX275

SBID-MX286

Trademark n ot ice

SMARTBoard, smarttech, the SMART lo go and all SMART taglines are trademarks or re gistere d trad emarks of S MARTTechnologiesU LC i n the U.S. and/or o ther countries. All third-party product and company names may be trademarks o f their re spe ctive owners.

Copyrigh t no tice

© 2 018SMARTTe chnologiesULC. All rig hts r es erved . No part o f this p ublication may b e r ep ro duced , transmitted, transcribe d, stored ina retrieval system or translated into any language i n any form by any means without the pri or written conse nt o f SMARTTechnologiesU LC. Information in this manual is subject to change without notice and does not rep re se nt a commitmenton the p art of SMART.

This prod uct and/or use thereof is co vered by one or more of the foll owing U.S. patents:

www.smarttech.com/patents

06-2018

smarttech.com/kb/171257

Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect the display and iQ appliance to a wired or wireless network with Internet access to automatically download and apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions shipped with the SMART product could result in

injury and product damage which may not be covered by the warranty.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the SMART

product. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l If the SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the SMART product are properly bundled and

marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

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IMPORTANT INFORMATION

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other than the one supplied with the

display..

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

l Before inserting or removing the iQ appliance from the display, turn off the display using the

switch at the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Make sure an electrical socket is near the SMART product and remains easily accessible

during use.

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IMPORTANT INFORMATION

l The SMART product should be used only with European TN and TT power distribution

systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where you’re installing the SMART product.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

l You must connect the USB cable that came with the SMART product to a computer that has

a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the SMART product.

IMPORTANT

l The following are the normal operating requirements for the display, including AM module

and speakers:

Model Power requirements

SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 115 W max

SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 224 W max

SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 265 W max

l For additional requirements and other information, refer to the display’s specifications (see

More information on page9).

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

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IMPORTANT INFORMATION

NOTE

This equipment has been tested and found to complywith the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to providereasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installedand used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residentialarea is likelyto cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.

Radiation exposure statement

This equipment complies with FCC radiation exposure limitsset forth for an uncontrolledenvironment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna ofthis device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and EconomicDevelopment Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limitsset forth for an uncontrolledenvironment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna ofthis device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247 pour les appareilsradio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositifne doit pas produire de brouillage préjudiciable,et

2. ce dispositifdoit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établiespour un environnement non contrôlé. Cet équipement doit être installéet utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity: AM40

Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU.

The fulltext of the EUdeclaration of conformity is availableat the followinginternet address: smarttech.com/compliance The frequency band and the maximum transmitted power in EUare listedbelow:

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IMPORTANT INFORMATION

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR.5150MHz5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

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Contents

Important information i

Federal Communication Commission interference statement iii Innovation, Science and Economic Development Canada statement iv EU declaration of conformity: AM40 iv

Chapter 1: Welcome 1

About this guide 1 About the SMARTBoard MX 2 Components 3 Related products 7 More information 9

Chapter 2: Installing the display 11

Transporting the display 11 Installing the display on a wall 13 Installing the display on a stand 20

Chapter 3: Connecting power and devices 21

Connecting the iQ appliance 21 Connecting power 22 Connecting to a network 22 Connecting cables for room computers, guestlaptops and other input sources 23 Connecting room control systems 26 Connector reference 27

Chapter 4: Configuring the display 31

Turning on the display for the first time 32 Connecting the display and iQ appliance to a network 33 Updating system software 40 Updating iQ system software 40 Updating the display’s firmware 41 Locking down the Settings app for iQ system software 43 Switching the iQ system software to the Beta channel 44 Adding or removing apps from the launcher 47 Enabling the Whiteboard Library 47

Chapter 5: Configuring connected computers 49

Installing SMART software on connected computers 49 Setting connected computers’ resolutions and refresh rates 50

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CONTENTS

Chapter 6: Maintaining the display 51

Checking the display installation 51 Cleaning the screen 51 Cleaning the touch sensors 52 Maintaining ventilation 53 Preventing condensation 53 Replacing the pens 53 Turning the display off and back on 53 Resetting the display 54 Removing and transporting the display 54

Chapter 7: Troubleshooting 57

Troubleshooting the display 57 Troubleshooting the iQ system software 62 Referring to the SMART knowledge base for additional troubleshooting information 73 Contacting your reseller for additional support 73

Appendix A: Using iQ system settings 75

Network settings 75 Application settings 75 System settings 76

Appendix B: Using display settings on your SMARTBoard MX 79

Accessing the display’s settings 79 Exiting the display’s settings 79 Network 80 Screen lock 80 Advanced 81 Update 82 Recovery 82 About 83

Appendix C: Remotely managing the display 85

Connecting a computer to the display 86 Configuring the computer’s serial interface settings 86 Power states 87 Commands and responses 88 Commandinventory 89 Resolving issues with remote management 92

Appendix D: Identifying your display 93

Identify your display 93

Appendix E: Supported resolutions 95

HDMI1 in, HDMI 2 in and HDMI 3 in 95

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CONTENTS

VGA 95

Appendix F: Hardware environmental compliance 97

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 97 Batteries 97 More information 97

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Chapter 1

About this guide 1 About the SMARTBoard MX 2

Features 2 Identifying your SMARTBoard MX series interactive display model 3

Components 3

iQ appliance 4 Screen 4 Pens 4 Front connector panel 5 Front control panel 5 Remote control 6

Remote control sensor 7 Status light 7 Ambient light sensor 7 Internal speakers 7

About this guide

This guide explains how to install and maintain a SMARTBoard MX series interactive display. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time

l How to configure the iQ appliance

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WELCOME

l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information on the display’s settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page9).

About the SMARTBoard MX

The SMARTBoard MX series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates.

Features

The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance provides one-touch access to

collaborative tools, including a whiteboard, wireless screen sharing and a web browser.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm.

Up to two users can write or draw digital ink on the screen at the same time.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

Requires SMART Product Drivers to be installed.Some applications might not support all touch points.

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Identifying your SMARTBoard MX series interactive display model

The following models of SMARTBoard MX series interactive display are available:

Model Screen size (approximate)

SBID-MX265 65" (165 cm)

SBID-MX275 75" (190 cm)

SBID-MX286 86" (218 cm)

Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page9).

For help identifying your display, see Appendix D: Identifying your display on page93.

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page4

3 Light sensor page7

4 Remote control sensor / status light page7

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Front control panel Page5

Pen (×2) Page4

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WELCOME

No. Name More information

7 Front connector panel

Speakers Page7

Page5

Side connector panel page27

iQ appliance Page4

Not pictured

10 AC and switch page32

11 Bottom connector panel Page21

12 Remote control page6

iQ appliance

The iQ appliance is inserted in the accessory slot on the back of the SBID-MX265, SBID-MX275 and SBID-MX286 models.

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

Screen

The following are the dimensions for the display:

Model Diagonal Active touch area Active image area

SBID-MX265 64 1/2" (163.9cm) 573/8" × 32 3/4" (145.7cm ×

83.3cm)

SBID-MX275 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8cm ×

96.6cm)

SBID-MX286 85 5/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×

111.2cm)

56 1/4" ×31 5/8" (142.9cm × 80.4 cm)

65" × 36 1/2" (165 cm × 92.8cm)

74 5/8" × 42" (189.5 cm ×

106.6cm)

Pens

The display comes with two pens.

The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink.

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WELCOME

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 USB Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB Type-B connector

4 HDMI 3 input connector Connect a computer or other input source to

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

the display (see page23).

Front control panel

The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons.

No. Name SMARTBoard MX procedure

1 Power Press to wake the display.

Press to again enter Sleep mode.

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Input select Press to switch input source.

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WELCOME

No. Name SMARTBoard MX procedure

Menu Press to open the display’s settings.

4 Freeze

Mute Press to mute or unmute the volume.

Volume decrease Press to turn down the volume.

Volume increase Press to turn up the volume.

Remote control

Press to freeze and unfreeze the screen. See SMARTBoard MX series interactive

displays user’s guide

(smarttech.com/kb/171284).

The table below lists the functions available for the remote control.

No. Name Function

1 MUTE Mute or unmute the volume

2 SOURCE Open the input source menu

3 INFO Press to show the display’s detected

resolution and refresh rate for the current input source

4 SYS Open the display’s settings

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No. Name Function

5 AUDIO Change the display’s audio mode

6 VOL + / VOL - Increase or decrease volume

7 [Number buttons] Press buttons on the number pad to

customize settings

8 POWER Wake the display.

Enter Sleep mode.

Remote control sensor

The status light blinks green and red when it registers a button being pressed on the remote control.

Status light

The status light blinks green and red when it registers a button being pressed on the remote control.

When the status light is red, the display is in a low power state. To wake the display, press the

Power button on the front control panel or POWERon the remote control.

Ambient light sensor

The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make sure Auto is enabled in Brightness and volume in the display’s settings. See Brightness and volume on page81.

Internal speakers

The display includes two 10 W rms integrated speakers. You can also connect external speakers (see Connecting external speakers on page25).

Related products

Related products for the display include the following:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

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WELCOME

SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display’s front control panel or the digital volume controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications (smarttech.com/kb/171137).

NOTE

The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.

USB extenders

As noted in Connecting cables for room computers, guestlaptops and other input sources on page23, the USB connection between the display and computer should be no longer than 16' (5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

SMARTrecommends only using USBextenders with the USB connectors on the side and bottom connector panels on the display.

Fore more information, see:

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CHAPTER1

WELCOME

l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART

interactive display

l USBcables and connectors

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

User’s guide smarttech.com/kb/171284

SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation

smarttech.com/kb/171274

instructions

SBID-MX265 specifications smarttech.com/kb/171240

SBID-MX275 specifications smarttech.com/kb/171259

SBID-MX286 specifications smarttech.com/kb/171260

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard MX series interactive displays pages in the Support section.

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Chapter 2

Transporting the display 11

Using transportation aides 12 Accommodating doorways, hallways and elevators 12 Dealing with cracked, chipped or shattered glass 13 Saving the original packaging 13

Installing the display on a wall 13

Choosing a location 14 Choosing a height 16 Assessing the wall 16 Selecting mounting hardware and tools 17 Selecting a wall mount 17 Mounting the display 17 Mounting multiple displays 19

Installing the display on a stand 20

Using SMART mobile stands 20 Using a third-party stand 20

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Transporting the display

After your organization receives the display, you need to transport it to the place where you plan to install it.

On occasion, you might also need to move the display to another location after initially installingit.

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INSTALLING THE DISPLAY

IMPORTANT

l Transport the display at your own risk. SMART cannot accept liability for damages or injury

that occur during the display’s transportation.

l When transporting the display, do the following:

Follow local safety regulations and standards.

Keep the display in its original packaging.

Move the display so that its top frame faces up.

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to transport the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transport.

You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up).

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INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered glass on an interactive display, for information about conditions that can cause the display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as possible in case you need to transport the display again after you initially install it. This packaging was designed to provide the best possible protection against shock and vibration.

CAUTION

Transport the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Transporting the display without correct packaging can lead to product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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CHAPTER2

INSTALLING THE DISPLAY

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the

display. Refer to local regulations regarding accessibility. The location allows for multiple users to access the display at a time.

The location accommodates room traffic patterns, and there are no

tripping hazards. The display is not installed where it could be hit by a door or gate.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display. Furniture, wall décor and other room features, such as light switches and

thermostats, do not block the display or are blocked by it. (You might be able to move some of these room features to accommodate the display.)

The location is close to the following:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

Speakers and other devices that you want to connect to the display

NOTES

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If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables or cable extenders.

The location is not where the mains power supply enters the building.

CHAPTER2

INSTALLING THE DISPLAY

Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Risks of light Interference include:

Reduced visibility: Light sources can cause glare on the display’s screen, reducing its visibility.

Touch system interference: Many displays use infrared (IR) light as a key component of the touch system. Strong light that hits the display’s screen directly can cause interference with the touch system and prevent the display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics

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INSTALLING THE DISPLAY

Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page9). The display isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the display.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4" (10

cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see

smarttech.com/accessories).

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INSTALLING THE DISPLAY

NOTE

Refer to the display’s specifications for its weight (see More information on page9).

In some situations, you may need to request an engineering analysis to determine if the wall can support the display.

Selecting mounting hardware and tools

The mounting hardware and tools required for installation vary according to the type of wall onto which the display is being mounted.

Refer to the installation instructions for the mounting hardware and tools required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use additional hardware to transfer some of the weight to the floor.

The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instructions (smarttech.com/kb/171274).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can support the display’s weight as well as the weight of any attached accessories and can accommodate the display’s dimensions.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of adisplay are designed to work properly when the display is mounted in the orientation described in its installation instructions. Mounting the display in a different orientation can cause malfunctions and will void the display’s warranty.

There are a number of potential hazards of mounting adisplay in a non-standard orientation or angle:

l Mounting adisplay horizontally (like a table top) can cause the glass to sag, damaging the

display or interfering with the display’s touch system.

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l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature

failures and, in displays that use projectors, exploding projector bulbs.

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

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l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for

the display’s weight and size.

l If you’re not using the included bolts to fasten the wall mount to the display, see the following

table.

SMARTBoard MX265

SMARTBoard MX275

Minimum M6 length

Maximum M6 bolt length

Fasten force

Minimum M8 length

Maximum M8 bolt length

Fasten force

14 mm + x mm where x is the combined thickness of the wall mount

and washer

18 mm + x mm where x is the combined thickness of the wall mount

and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

18 mm + x mm where x is the combined thickness of the wall mount

and washer

30 mm + x mm where x is the combined thickness of the wall

bracket and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

SMARTBoard MX286

Minimum M8 length

Maximum M8 bolt length

Fasten

14 mm + x mm where x is the combined thickness of the wall mount

and washer

30 mm + x mm where x is the combined thickness of the wall mount

and washer

97.36–177.01 in-lb. (11–20 N·m)

force

CAUTION

Do not over-tighten the bolts.

Mounting multiple displays

A multiple-display configuration can include two or more displays in a variety of arrangements.

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SMART recommends that you mount no more than three displays in a convex arrangement.

NOTE

Different displays support multiple-display configurations to varying degrees. Consult adisplay’s documentation before including it in a multiple-display configuration.

Although a computer can support up to 16 touch-sensitive displays, the demands on the computer and graphics card increase as you add more displays. If you want to use more than three displays, SMART recommends that you work closely with an experienced installer.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard MX on

a stand.

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Chapter 3

Connecting the iQ appliance 21 Connecting power 22 Connecting to a network 22 Connecting cables for room computers, guestlaptops and other input sources 23

Using recommended cables 23 Connecting to the side connector panel 24 Connecting to the bottom connector panel 24 Connecting to the front connector panel 25 Viewing a connected computer or other device’s input 25 Connecting external speakers 25

Connecting room control systems 26 Connector reference 27

Side connectorpanel 27 Bottom connectorpanel 28 Front connector panel 29 iQ appliance 29 Other connectors 30

Connecting the iQ appliance

For more information about installing the iQ appliance in SMARTBoard MX series interactive displays, see the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instructions (smarttech.com/kb/171274).

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Connecting power

SBID-MX265 SBID-MX275 SBID-MX286

Connect the supplied power cable from the AC power inlet on the side of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information (see More information on page9).

Connecting to a network

The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliance’s apps require a network connection as well. You can use one of the display’s RJ45 jacks (pictured) to connect to a network, or you can use a Wi-Fi connection. For more information about the display’s network connection and configuration, see Connecting the display and iQ appliance to a network on page33.

You can also connect a computer to the display’s other RJ45 jack so the display and computer are connected to the same network.

IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

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Connecting cables for room computers, guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players.

NOTE

For information about configuring connected computers, see Chapter 5: Configuring connected computers on page49.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

Using cables that exceed these maximum lengths may produce unexpected results, such as degraded picture quality or degraded USB connectivity.

Use only certified HDMI cables that have been tested to support the performance standard you require.

populated and wired.

computer and the display is greater than 16' (5 m). For more information, see USB extenders on page8.

The performance of cables longer than 23' (7 m) is highlydependent on the cable’squality.

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Connecting to the side connector panel

The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Both connectors can accommodate an HDMI cable for video and audio, and both support HDMI 2.0.

NOTES

l The USB Type-B connector for touch control is located on the bottom connector panel. See

Connecting to the bottom connector panel below.

l You can connect a wireless USB keyboard and mouse to the two USB Type-A connectors.

Connecting to the bottom connector panel

The bottom connector panel includes a video connector and USBconnector:

l VGA: This connector can accommodate a VGA cable for video.

l USBType-B: This connector can accommodate a USB cable for touch control for computers

connected to HDMI 1, HDMI 2 or VGA.

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NOTE

When connecting a computer to the VGA connector, use the Stereo 3.5 mm in connector for audio.

Connecting to the front connector panel

In addition to the three sets of video connectors on the side and bottom connector panel, there is one set of computer connectors on the front control panel:

l HDMI 3: This set of connectors can accommodate a

USBcable for touch control and an HDMI cable for video and audio. This input supports HDMI1.4 with HDCP1.4.

l USBType-B: This connector can accommodate a USB

cable for touch control for computers connected to HDMI

Viewing a connected computer or other device’s input

Users can tap the Input button to open the input selection menu. Tap an input source to view the computer or other device’s input on the display.

For information about viewing a connecteds device’s input, see the SMARTBoard MX series interactive display user’s guide (smarttech.com/kb/171284).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a room. You can connect external active speakers if you’re providing sound in a larger space. See SMART Audio 400 classroom amplification system on page8 for more information.

You can connect external speakers to the display using the stereo

3.5mm out connector (pictured).

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The display also provides a Sony/Philips Digital Interface (S/PDIF) optical out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system. Refer to the display’s documentation to see if it works with an external room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix C: Remotely managing the display on page85).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote control.

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Connector reference

Side connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 HDMI 1.4 out (HDCP-

compliant)

27 smarttech.com/kb/171257

External monitor This connector is HDCP-

encrypted HDMI.

HDMIout is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions.

NOTE

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CONNECTING POWER AND DEVICES

No. Connector Connects to Notes

2 USB Type-A

connector

USB drives and other devices

Connect a USBdrive to update the display’s firmware.

NOTE

If troubleshooting an issue with the display, connect a USB mouse to navigate the display’s on-screen menu.

3 USB Type-A

connector

USB drives and other devices

Connect USB drives and other devices that you want to use with the currently selected input source.

4 HDMI 1 2.0 in HDMI 1 input

See page23.

(videoandaudio)

5 HDMI 2 2.0 in HDMI 2 input

See page23.

(videoandaudio)

6 RJ45 (×2) Network See page22.

Bottom connectorpanel

The following diagram and table present the connectors on the display’s bottom connector panel:

No. Connector Connects to Notes

1 USB Type-B HDMI 1, HDMI 2 or VGA

input (touch)

2 RS-232 Room control system See page85.

3 Stereo 3.5 mm out External speakers or audio

system

4 S/PDIF out Optical digital audio output See page25.

5 Stereo 3.5 mm in VGA input (audio) See page23.

6 VGA in VGA input (video) See page23.

See page23.

See page25.

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Front connector panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Name Procedure

1 USB Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB Type-B connector

4 HDMI 3 input connector Connect a computer or other input source to

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

the display (see page23).

iQ appliance

The following diagram and table present the connectors on the iQ appliance:

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No. Connector Connects to Notes

1 RJ45 [N/A] Do not use this connector. Use

the connectors on the display instead. See page22.

2 USB Type-A (×2) [N/A] Do not use. See page29.

3 HDMI out [N/A] Do not use. See page27.

5 Micro SD [N/A] This connector is a service port.

6 LED [N/A] LED lights green when the iQ

appliance is inserted in the accessory slot and turned on.

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on page19 and Appendix C: Remotely managing the display on page85).

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Chapter 4

Turning on the display for the first time 32

Turning on and setting up the display for the first time 32

Connecting the display and iQ appliance to a network 33

Configuring the iQ appliance’s network connection 33 Connecting the iQ appliance to a network 37 Connecting the display to a network 39 Evaluating the impact of Screen Share on your network data usage 40

Updating system software 40 Updating iQ system software 40

About iQ system software 41 Applying an automatic iQ system software update manually 41 Updating system software manually 41

Updating the display’s firmware 41

About firmware updates 41 Applying the display’s firmware update manually 42 Updating system software manually 42

Locking down the Settings app for iQ system software 43

Creating a new lockdown certificate 43 Locking down the iQ appliance with an existing lockdown certificate 44 Unlocking the iQ appliance with an existing lockdown certificate 44

Switching the iQ system software to the Beta channel 44

Before switching to the Beta channel 45 Switching between the Beta and Stable channels 45 Getting support and sending feedback 46

Adding or removing apps from the launcher 47

Selecting which apps appear in the launcher 47

Enabling the Whiteboard Library 47

After you have mounted the display and connected power and devices, you can start it for the first time and configure the apps as described in this chapter.

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Turning on the display for the first time

Turn on the display after mounting it and connecting power and devices.

Turning on and setting up the display for the first time

To turn on and set up the display for the first time

1. Turn on the display by flicking the power switch on the back of the display.

SBID-MX265 SBID-MX275 SBID-MX286

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Select your time zone, and then tap Next.

5. Set the date, and then tap Next.

6. Set the time, and then tap Next.

7. Name the display, and then tap Next.

8. If the display isn’t using a wired network connection, select a wireless network, and then tap Next.

9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171284).

10. Select the apps you want to appear in the launcher, and then tap Next.

TIP

To change which apps appear in the launcher, see Adding or removing apps from the launcher on page47.

11. Tap Finish.

The Welcome screen appears.

12. To ensure updates to the display’s firmware, connect the display to a network with Internet access. See Connecting the display to a network on page39.

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Connecting the display and iQ appliance to a network

You can connect the display and iQ appliance to a network using a Wi-Fi connection. If the display is connected to a network using an Ethernet connection, the iQ appliance will also be connected to the network. Before you do so, your organization’s network administrators need to configure the network for the display.

Configuring the iQ appliance’s network connection

IMPORTANT

Configuring the network properly allows the iQ appliance to download important iQ system software and feature updates automatically.

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Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and enable the iQ appliance to set the date and time automatically.

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To configure the network

Add the following URLs to the network whitelist.

URL Feature

https://ws.kappboard.com

Automatic iQ system software update

NOTE

Block access to https://ws.kappboard.com to prevent automatic iQ system software updates

https://*.mixpanel.com iQ system software

*.hockeyapp.net iQ system software

https://*.smarttech-prod.com SMARTNotebook® Player

http://*.loggly.com SMARTNotebook Player

http://*.smarttech.com iQ system software,

SMARTNotebook Player, SMARTamp

https://*.smarttech.com SMARTNotebook Player

https://www.fabric.io/ SMARTNotebook Player

https://*.classlab.com SMARTNotebook Player,

SMARTamp

https://www.firebase.com/test.html SMARTNotebook Player,

SMARTamp

https://*.smartamp.com SMARTNotebook Player,

SMARTamp

https://*.google.com SMARTNotebook Player

http://*.google-analytics.com SMARTNotebook Player

https://www.gstatic.com SMARTNotebook Player

https://*.firebaseio.com SMARTNotebook Player

https://*.cloudfront.com SMARTNotebook Player

https://content.googleapis.com SMARTamp

https://gstatic.com SMARTamp

https://*.youtube.com SMARTNotebook Player,

SMARTamp

https://api.datamarket.azure.com SMARTamp

https://updates.airsquirrels.com Screen Share app

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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share

app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 e³ experience system

software update Outbound http

TCP 80 Outbound http

UDP 123 Network Time Protocol

TCP 3689 iTunes music sharing

TCP 5000 Audio streaming

TCP 5353 mDNS

UDP 5353 mDNS

TCP 7000 Picture sharing

TCP 7001 Video streaming

UDP 7010 Display mirroring

UDP 7011 Display mirroring

TCP 7100 Display mirroring

TCP 47000 Audio negotiation

TCP 49152–65535 Dynamic ports

UDP 49152–65535 Dynamic ports

TCP 49228 Google Cast

TCP 50259 Google Cast

UDP 54780 Google Cast

UDP 62572 Google Cast

2. Configure the network to allow Bonjour and mDNS (multicast).

3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.

NOTE

Using a 5 GHz wireless network connection may provide a better experience with the Screen Share app.

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To allow SMARTNotebook Player to connect to the display

NOTE

The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app.

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers

To allow updates to the display’s firmware

Open TCP port 80.

Connecting the iQ appliance to a network

The iQ appliance can connect to a network using either Wi-Fi or use the display’s Ethernet connection. Network administrators can also add a browser proxy or install a certificate.

To connect to a Wi-Fi network

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Wi-Fi.

NOTE

Ensure Wi-Fi is turned On.

4. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

5. If the network requires a password, enter the Wi-Fi password and tap Connect.

If the network requires a user name and password, enter the user name and Wi-Fi password and tap Connect.

TIP

Use the crosshairs to move the on-screen keyboard.

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To connect to an Ethernet network

Connect an Ethernet cable to the RJ45 receptacle on the display.

NOTE

The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router.

To configure a proxy

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Wi-Fi.

4. Tap and hold the network to which you’re adding a proxy.

A dialog box appears.

5. Tap Modify network.

6. Select Show advanced options.

7. In the Proxy box, select Manual.

8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.

9. Tap Save.

To install a certificate

NOTE

Certificates must be PFX format.

1. Copy a PFX format certificate to a USB drive.

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

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4. Tap Wi-Fi > … > Advanced > Install Certificates.

The USBDrive window appears.

5. Tap USB Drive.

6. Select a certificate to install.

7. If required, enter a password to extract the certificate.

8. Optionally, enter a name for the certificate in the Certificate name box and reason for certificate use in the Credential use box. Tap OK.

A window appears requesting that a lock screen PIN, pattern or password be set before using the certificate.

9. Tap OK.

10. Select a pattern, PIN or password method. Tap OK.

IMPORTANT

Make note of the pattern, PIN or password. The pattern, PIN or password may be required to install future certificates.

If the pattern, PIN or password is forgotten, a factory reset is required before installing more certificates.

The iQ system software confirms the certificate was installed.

Connecting the display to a network

To connect to a Wi-Fi network

Tap the Menu button on the front control panel.

The display’s settings appear.

2. Tap Network.

3. Ensure Wi-Fi is enabled and Ethernet is disabled.

4. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

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5. If the network requires a password, enter the Wi-Fi password and tap Connect.

If the network requires a user name and password, enter the user name and Wi-Fi password and tap Connect.

To connect to an Ethernet network

1. Connect an Ethernet cable to the RJ45 receptacle on the display.

2. Tap Settings.

3. Tap Network.

4. Ensure Ethernet is enabled and Wi-Fi is disabled.

Evaluating the impact of Screen Share on your network data usage

When you connect your device or computer to the display using Screen Share, the screen sharing protocol compresses the image from your device or computer. The protocol may transmit only areas of the screen that change. This can make it difficult to estimate the impact of Screen Share on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of teachers might be streaming video while 90% might be sharing static content with occasional updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use the following table to help estimate the impact of wireless Screen Share on your network.

Content being shared Data rate transmission

Static content with minor screen movement 20 kbps

Static content with periodic scrolling or refreshes

Gaming or streaming video with major screen changes

Spikes briefly to 500–600 kbps, returns to 20 kbps

700 kb/sec–1.2 Mbps

Updating system software

Updating iQ system software

When the iQ appliance is connected to the Internet, it updates its system software automatically.

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About iQ system software

When a system software update is available, the iQ appliance downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. The update begins when the countdown finishes. The display shows a blank screen for four minutes. When the update is complete, the display shows the Whiteboard and any content that was on Whiteboard before the update.

When the update is installing, touch, the front control panel and remote control will not respond.

NOTE

You can configure your organization’s network to allow or prevent automatic system software updates (see Configuring the iQ appliance’s network connection on page33).

Applying an automatic iQ system software update manually

If the iQ appliance has downloaded the system software update but hasn’t yet applied the update, you can start the update process manually from Settings.

To apply an automatic iQ system software update manually

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Scroll to Auto Update.

4. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

Updating the display’s firmware

When the display is connected to the Internet, it updates its firmware automatically.

About firmware updates

When a display is connected to the Internet and an update for the display’s firmware is available,

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the display shows a message that an update is available.

When the update is installing, touch, the front control panel and remote control will not respond.

Applying the display’s firmware update manually

To apply a system software update

1. A dialog box appears on the screen asking if you want to update the display’s firmware.

2. Tap Update to update the display’s firmware.

Tap Cancel to update the display’s firmware at a later time.

To apply an automatic system software update manually

On the display, press the Menu button on the front control panel.

2. Tap Update.

3. Under Update, tap Update.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

1. Go to smarttech.com/downloads and download the update file for your size of display.

2. Copy the .zip file to a USB drive.

3. Insert the USB drive into the display USB.

Press Menu on the front control panel to open the display’s settings.

5. Tap Update.

6. Tap Check.

A dialog box appears.

7. Tap USB.

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8. The upgrading software screen appears.

If the update includes an upgrade to the touch firmware, don’t touch the screen during an update.

9. Using the switch on the back of the display, turn off the display.

10. Wait 10 seconds.

11. Using the switch on the back of the display, turn on the display.

Locking down the Settings app for iQ system software

Administrators can limit access to the iQ experience’s Settings app by a lockdown certificate saved on a USB drive.

NOTE

This limits access to the settings for the iQ appliance. It does not limit access to the SMARTBoard MX interactive display’s settings.

Creating a new lockdown certificate

CAUTION

If the lockdown certificate is lost while the display’s Settings app is locked down, you’ll have to perform a factory reset to regain access to the Settings app. See Factory Reset on page77

TIP

Make a backup of the lockdown certificate to ensure you still have access to it in case the original is lost.

To lock down settings

1. Insert a USB drive into the display.

This is a snippet

2. Open the launcher.

Tap Settings .

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4. Tap Security > Lock Down Settings.

5. Use the on-screen keyboard to enter a name for the lockdown certificate, and then tap Create.

The display’s settings are locked down.

6. Remove the USB drive and keep it in safe place.

Locking down the iQ appliance with an existing lockdown certificate

If you’ve already created a lockdown certificate, you can use it to lock the Settings app.

To lock down the iQ appliance with an existing lockdown certificate

1. Insert a USB drive with the lockdown certificate on it into the display.

This is a snippet

2. Open the launcher.

Tap Settings .

4. Tap Lock Down Settings.

The settings are locked down.

Unlocking the iQ appliance with an existing lockdown certificate

If you’ve locked down the Settings app with a lockdown certificate, you can use the lockdown certificate to unlock the Settings app.

1. Insert a USB drive with the certificate on it into the display.

This is a snippet

2. Open the launcher.

Tap Settings .

4. Tap Unlock Settings.

The iQ appliances’s settings are available.

Switching the iQ system software to the Beta channel

The Beta channel for the iQ system software is meant for advanced users who are comfortable using pre-release software. System software releases in the Beta channel contain new features

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that are still in development.

smarttech.uservoice.com to learn more about upcoming Beta releases.

IMPORTANT

l You may encounter bugs or other unexpected behavior in pre-release software.

l Features previewed in the Beta channel may never appear in a Stable channel release.

l There may be frequent updates to the iQ system software.

l The user interface may change significantly as features develop.

l If you switch to the Beta channel and want to return to the Stable channel, you must perform

a factory reset that erases all of the iQ system software settings.

Before switching to the Beta channel

Before switching to the Beta channel, back up important Whiteboard content using the SMARTkapp® app. See the SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171284).

Switching between the Beta and Stable channels

To switch to the Beta channel

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Beta Channel.

A dialog box appears asking you to confirm the switch to the beta system software releases.

The display checks for a Beta system software update.

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CHAPTER4

CONFIGURING THE DISPLAY

To switch to the Stable channel

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Stable Channel.

A dialog box appears asking you to confirm the switch to the Stable channel system software releases.

The display checks for a Stable channel system software update.

5. Tap Ready to apply update.

Getting support and sending feedback

SMART Support will not be able to help you resolve problems you may encounter in Beta channel releases.

SMART appreciates your willingness to use Beta channel releases and values all types of feedback.

l Report issues with Beta channel releases at smarttech.uservoice.com.

l Provide feedback to SMART about new features at smarttech.uservoice.com.

l Suggest new features to SMART at smarttech.uservoice.com.

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CHAPTER4

CONFIGURING THE DISPLAY

Adding or removing apps from the launcher

You can add or remove apps from the launcher.

Selecting which apps appear in the launcher

To add or remove apps from the launcher

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

3. Tap Launcher.

4. Select the apps you want to include in the launcher.

Clear the check boxes for apps you want to remove from the launcher.

Enabling the Whiteboard Library

The display saves Whiteboard sessions to the Library. The Library is disabled on some displays and must be enabled if you want to save Whiteboard sessions or continue previous sessions.

To enable the Library

Tap the Home button on the screen.

The launcher appears.

Tap Settings .

The Settings window appears.

Tap Applications, and then tap Whiteboard .

4. Switch the Library option ON.

47 smarttech.com/kb/171257

Chapter 5

Installing SMART software on connected computers 49

Installing SMART Learning Suite 49 Installing SMART Product Drivers 50

Setting connected computers’ resolutions and refresh rates 50

Install SMARTsoftware and set the resolution and refresh rate on any computers you connect to the display.

NOTE

For information about connecting computers, see Connecting cables for room computers, guestlaptops and other input sources on page23.

Installing SMART software on connected computers

To take full advantage of the SMART Board display's features, install SMART Learning Suite and SMART Product Drivers on computers you connect to the display.

Installing SMART Learning Suite

All models come with one license of SMART LearningSuite. You can download SMART LearningSuite from smarttech.com/downloads and install it on a room computer.

You can purchase additional licenses of SMARTLearning Suite to install on other computers. Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

Make sure a computer meets the minimum requirements in the SMARTNotebook software

release notes before you install SMART Learning Suite.

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CHAPTER5

CONFIGURING CONNECTED COMPUTERS

Installing SMART Product Drivers

SMARTBoard MX series interactive displays require SMARTProduct Drivers 12.10 or later installed on the room computer. If you’ve installed SMARTLearning Suite 17.1 or earlier, you’ll need download a newer version of SMARTProduct Drivers from smarttech.com/downloads.

Setting connected computers’ resolutions and refresh rates

The following table presents the recommend resolutions and refresh rates for the display’s input sources:

Input source Resolution Refresh rate

HDMI 1 and HDMI 2 3840×2160 60Hz

HDMI 3 (with 1920×1080 60Hz

VGA 1920×1080 60Hz

If possible, set connected computers to these resolutions and refresh rates. See the connected computers’ operating system documentation for instructions.

For more information, see Appendix E: Supported resolutions on page95.

50 smarttech.com/kb/171257

Chapter 6

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

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MAINTAINING THE DISPLAY

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on the facing page).

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the

plastic.

To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic between the screen and the frame.

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CHAPTER6

MAINTAINING THE DISPLAY

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), let the display sit for a few hours so that it can acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display’s anti-glare coating, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts (seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171284).

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MAINTAINING THE DISPLAY

In some situations, such as when you need to transport the display or clean its screen, you need to turn the display off for a period of time. You can turn it back on after.

To turn the display off

Press and hold the Power button on the front control panel for two seconds.

To turn the display back on

Press the Power button on the front control panel.

Resetting the display

You can reset the display and the iQ appliance using the switch on the back of the panel.

To perform a factory reset, see Restore factory settings on page82. A factory reset returns all options to their default values.

To reset the display

1. Flick the switch to the OFF (O) position.

2. Flick the switch to the ON (|) position.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

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IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.

Turn off the display by pressing and holding the Power button on the front control panel for

2. two seconds.

3. Flick the switch on the back of the display to the OFF(O) position.

4. Remove all accessible cables, connectors and antennae.

5. Remove the iQ appliance from the accessory slot.

6. Lift the display from its mounting location and insert it into its original shipping box.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Transporting the display on page11.

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Chapter 7

Troubleshooting the display 57

Resolving general issues 58 Resolving issues with power 58 Resolving issues with image or video quality 59 Resolving issues with audio 61 Resolving issues with touch and digital ink 62

Troubleshooting the iQ system software 62

Resolving general issues 63 Resolving issues with SMARTNotebook Player 64 Resolving issues with Browser 65 Resolving issues with Screen Share 65

Resolving issues with Android mobile devices 66 Resolving issues with Apple devices 67 Resolving issues with Chrome browser and Chromebook 68 Resolving issues with Windows computers 70

Advanced troubleshooting for Screen Share 72 Referring to the SMART knowledge base for additional troubleshooting information 73 Contacting your reseller for additional support 73

Locating the display’s serial number 73 Locating the iQ appliance serial number 73

This chapter explains how to troubleshoot issues with the display and its software.

Troubleshooting the display

The following information helps you resolve a variety of common issues with the display, including issues with:

l Power

l Video

l Image quality

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l Audio

l Touch and digital ink

Resolving general issues

Issue Solutions

You’ve forgotten the lock screen

Contact SMARTSupport.

password.

You forgot the Settings security

Contact SMARTSupport.

password.

The display can’t connect to a 5GHz wireless network.

The wireless network may be operating on bands that the display doesn’t support.

Contact your networkadministrator.

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its power light isn’t lit.

The display turns on but nothing shows on the screen.

l Make sure the power cable is securely fastened to the power outlet and the

display.

If the power cable is plugged into a power bar, make sure the power bar is securely fastened to the power outlet and turned on.

l Make sure the switch on the back of the display is in the ON (I) position. l Make sure the power outlet is workingby testingit with a different device. l Make sure the power cable is working by testing it with a different device.

l Press the Power button to wake the display.

The status light is red when the display is in a low power state.

NOTE

The display doesn’t turn on when you use a connected computer’s mouse or keyboard.

You’re experiencing other issues with power, or the previous solutions don’t resolvethe issue.

58 smarttech.com/kb/171257

l If the status light is solid green, see Resolving issues with image or video quality

on the facing page.

l Restart the display.

See Tur ning the display off and back on on page53.

l Make sure the computer is on. l If the status light is red, press the display’s Power button to wake the display.

See Referr ing to the SMART knowledge base for additionaltr oubleshooting information on page73.

CHAPTER7

TROUBLESHOOTING

Resolving issues with image or video quality

Issue Solutions

You’re experiencing the following or similar issues with image quality:

l There are lines or snow on

the screen.

l The image is flickeringor

flashing.

You’re experiencing the following or similar issues with video:

l The videois distorted. l There is visual noise. l The image is dim.

l Set the connected computer’s resolution and refresh rates to values that the

display supports. See Setting connected computers’ resolutions and r efresh rates on page50.

l Open the on-screen display menu. If it appears correctly,the issue is with the

videoinput.

l Restart the display.

See Tur ning the display off and back on on page53.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

l Make sure any connected computers are on and not in Standby mode. l Set the connected computers’ resolution and refresh rate to values that the

display supports. See Setting connected computers’ resolutions and r efresh rates on page50.

l Restart the display and any connectedcomputers.

See Tur ning the display off and back on on page53.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

l Replace the videocable to determine if the issue is with the cable. l Make sure the iQ appliance is securely installed in the accessory slot and its

power light is on.

l Make sure your computer's video driver is up to date.

There are bright spots on the screen.

NOTE

It is normal for some areas of the screen to be slightlybrighter than other, but these variations should be minor.

59 smarttech.com/kb/171257

l Open the on-screen display menu. If it appears correctly,the issue is with the

videoinput.

l Take a photograph of the screen that shows the variation in brightness and

send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligiblefor a replacement.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

CHAPTER7

TROUBLESHOOTING

Issue Solutions

Colors don’t appear correctly. l Minor differences in colors across displays are common. This issue is not unique

to SMART products.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input source.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

l Perform a factory reset.

See Factory Reset on page77.

l Take a photograph of the screen that shows the issue with color and send itto

SMART support. If SMART support determines that the issue is with the screen and the display is under warranty,you may be eligible for a replacement.

The image is cut off or shifted to the left or right.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

The display is on, but nothing shows on the screen.

l Adjust the connected computers’ video settings,particularly zoom, crop,

underscan and overscan. See the computer’s operating system documentation.

l If the computer’s desktop is entirely black,change it to gray or a different color. l If the computer’s desktop is extended across multiple screens, duplicate the

desktopacross the screens or use the display as the only screen.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

Adjust the connected computers’ video settings,particularly underscan or overscan.

See your computer’s operating system documentation.

See Image persistence or burn in on LCD displays.

l Make sure any connected computers are on and not in Standby mode.

Make sure the screen is working by pressing Input on the front control panel and selectingthe correct input source for your device.

l Restart the display and any connectedcomputers.

See Tur ning the display off and back on on page53.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

l If the video source is HDCP-protected,make sure it’s connected to an HDMI port

that supports a compatibleversion of HDCP.The HDMI 3 port supports only HDCP 1.4.Be sure to connect devices that use HDCP 2.2 to the HDMI 1 or HDMI 2 port.

A computer is connectedto the display, but only a “No Signal” message appears on the screen.

60 smarttech.com/kb/171257

l Make sure the computer is the currently selectedinput. l Make sure the connectedcomputer's video connector is configured to output a

supported videosignal. See No video display output from a laptop.

CHAPTER7

TROUBLESHOOTING

Issue Solutions

No image appears on a device

See Using a secondary display. you've connected to the display's HDMI OUT connector.

The image from a device connectedto the VGA port is cut-off

l Make sure the computer's background is not a dark or solid-blackimage. l Switch to a different videoinput source, then switch backto the VGA input.

or not centered.

You’re experiencing other issues with video or image quality,or the

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page73. previous solutions don’tresolvethe issue.

Resolving issues with audio

Issue Solutions

You’re experiencing the following or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is low.

l The sound is distorted or

muffled.

l If you’re using external speakers, make sure the speakers are turned on. l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input.

Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connecting external speakers on page25.

A whine or buzzing sound is coming from the backof the display.

You’re experiencing other issues with audio,or the previous solutions don’tresolvethe issue.

l Adjust the volume on the display and the connectedcomputer, and make sure

both are not muted.

l Make sure the display is set as the default audio device for the connected

computer.

See the connected computer’s operating system documentation.

l If you’re using the display’s integrated speakers, set the volume for the

computer and any running applications to 80%, and then adjust the display’s

volume.

If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

l Alldisplays emit some electrical noise.Such sounds may be more noticeable

with some displays than with others. However, if you hear noise from thefront of

the display, contact SMARTSupport.

l Make sure all devices are connected to the same power outlet or power bar. l If the computer is connected to the display with analog audio cables (for

example, 3.5 mm audio cable with the VGA video input), make sure you are

using high-quality cables with electromagnetic interference (EMI) protection.

Make sure audio cables don't run alongside power cables.

l Use a digital HDMI connection for video and audio. Audio hum is far less

common with digital connections than it is with analog.

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page73.

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Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following or similar issues with touch and digital ink:

l When users touch or write on

the screen, the pointer or digital ink appears in the wrong place.

l Touch control and digital ink

are intermittent.

l The display only responds to

touch on part of the screen.

l Digitalink disappears as you

write.

The display responds to touch but not to writing with a pen.

l If you’re using two pens, make sure they’re at least 2" (5 cm) apart. l Make sure you are not holding the pen near its tip, and that the pen is at a right

angle (90°) to the screen.

l Restart the display.

See Tur ning the display off and back on on page53.

l Make sure the pen nib is not worn. Replacement pens are available from the

Store for SMART Parts (see smarttech.com/Support/PartsStore).

l Make sure you are using a SMARTBoard MX series interactivedisplay pen. l Use a known working pen from another SMARTBoard MX series interactive

display to checkif the issue is beingcaused by the pen.

l Clean the optical touch sensors. See Chapter 6: Maintaining the display on

page51.

l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers.

l Update the firmware. l Confirm with the installers that the computer is connectedto the displaywith

only a singlecable.

l Remove any external infrared lightsources such as sunlight,incandescent or

arc lights,desk lamps and infrared audio devices or move the display to another

location in the room.

l Remove the display from the wall,calibrate it and confirm if this resolves the

issue.If it does, check the wall and wall mount for issues.

l Make sure you are using a SMARTBoard MX series interactivedisplay pen. l Make sure the pen nib is not worn. A worn pen nib might be interpreted as a

finger touch.Replacement pens are available from the Store for SMART Parts

(see smarttech.com/Support/PartsStore).

l Reinstall or update SMART Product Drivers.

The display doesn’t respond to touch at all.

l A red X appearing on the SMART Product Drivers icon in your Windowstask bar

or Mac menu bar indicates that no display is connected. If a red X appears, open

SMART Settings and use the connection wizard for assistance.

l Make sure any connected computers have detected the display’sUSB

connection and installed drivers. On Windows computers, open DeviceManager

and make sure there is no red X or yellow explanation mark (!) over the display’s

icon.On Mac computers, open System Information and ensure there are no

error messages in the display’s row.

You can’t write or draw in Microsoft® Office.

l Make sure you’re using Microsoft Office 2013 or later. l Reinstall or update SMART Product Drivers and SMARTInk. l Refer to the SMART Ink user’s guide (smarttech.com/kb/171190) for more

information about inkingin Microsoft applications.

You’re experiencing other issues with touch and digital ink, or the

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page73. previous solutions don’tresolvethe issue.

Troubleshooting the iQ system software

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TROUBLESHOOTING

This section explains how to troubleshoot the display’s software.

This section explains how to troubleshoot the iQ system software.

Resolving general issues

Issue Solutions

An app or feature is missing or not available.

The iQ apps and features do not appear when the display is turned on.

There is no output from the HDMI videoout connector.

When updating the iQ system software with a USB drive,the update doesn’t start.

l The iQ system software may not include that feature or app.

See the iQ system software release notes.

l The app may be disabled in the iQ system software’s Settings app. l Select OPSin the input source menu to display the iQ experience.

See XREF.

l Wait for several minutes after turning on the display or switching the input

source to the iQ appliance (OPS in the input source menu). This startup delay

may be longer immediately after upgrading the iQ system software.

l The iQ appliance has stopped responding during startup or after a system

software update. Turn off the display,unplug the power cable and wait at least

30 seconds before reconnecting the power cable and turning the display back

on.

l Make sure the device is connected to the HDMI-out connector on the display,

not on the iQappliance.

l The connectedHDMI syncdevice(for example, a display,videosplitter,video

extender or video capture system) may not support High-Bandwidth Digital

Content Protection (HDCP) or may not support HDCP version 2.2.

Make sure the sync device can receive and display HDMI contentthat is

protected by HDCP 2.2. For more information, see SMART Board interactive flat

panels and High-bandwidth DigitalContent Protection(HDCP).

l The installediQ system software version may be the same as or newer than the

version on the USB drive.

Compare the version number of the current iQ system software with the version

number ofthe upgrade file on the USB drive.

l Followthe installation instructions providedon SMART’s website when updating

the iQ system software.

You can’t write or draw digitalink on an acetate in the SMARTNotebookPlayer or Whiteboard app.

When the acetate is open in the Whiteboard app,you can’t connect the SMARTkappapp to your display.

63 smarttech.com/kb/171257

TIPS

Make sure the USB drive is FATformatted.

Make sure the filehas not been renamed or unzipped. The file should be copied to the USB drive unmodified.

Make sure the fileis located in the root folder on the USB drive.

Currently,only the Browser and Screen Share apps support acetates.

Closethe acetate in the Whiteboard app before using the SMART kapp app to

connect to the display.

CHAPTER7

TROUBLESHOOTING

Issue Solutions

When turning on the display for the first time,a configuration code is required.

Make sure the iQ appliance is properly installed.

a. Turn off the display by flicking the power switch on the back of the display. b. Disconnectthe power cable from the outlet.

c. Remove the iQappliance from the accessory slot. d. Insert the iQ appliance into the accessory slot. e. Connect the power cable to the outlet.

f. Turn on the display by flicking the power switch on the backof the display.

Resolving issues with SMARTNotebook Player

Issue Solutions

There is an issue with SMARTNotebookPlayer.

The display’s name doesn’t appear in the list of available devices.

You can’t download SMARTNotebookPlayer to your mobiledevice.

You can’t sign in to Notebook Player.

l Make sure the iQ system software is connected to a network and the network is

configured properly. See Connecting the display and iQ appliance to a network on page33.

l Restart the display.

See Tur ning the display off and back on on page53.

ll Make sure the iQ system software and computer are set to the correct date and

time.

l If you’re using an iPhone, download the app from the Apple AppStore. l Notebook Player is currentlyunavailablefor Android devices.

Use the Google or Microsoft account email associated with your SMARTaccount to sign in.

No SMARTNotebook files appear in the mobileapp.

The mobiledevice or Notebook Player is no longer connected to the display.

The app can’t generate a pairing code..

The Notebook Player mobile app can’t be used to remotely control the SMARTNotebookfileon the display

Share a SMARTNotebookfile with the display to make it visible in the Notebook Player app.

See the SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171284) and your computer’s documentation.

The iQ system sofware or themobile device can’t connect to the Internet. Check the settingsfor the iQ system software and the mobile device and try connecting again.

Restarting the display can resolve this issue. See Tur ning the display off and back on on page53.

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CHAPTER7

TROUBLESHOOTING

Resolving issues with Browser

Issue Solutions

There is an issue with Browser. l Make sure the iQ system software is connectedto a network and the network is

configured properly to allow an Internet connection. See Connecting the display and iQ appliance to a network on page33.

l If Browser can’t visit secure (https) websites, ensure the iQ system software’s

date and time are correct.

l Contact the system administrator.

Resolving issues with Screen Share

TIP

In some instances, restarting the Screen Share app and its discovery services resolves issues with the app.

1. On the display, open the launcher.

Tap Settings .

3. Scroll to Applications > Screen Share.

4. Tap Reset.

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CHAPTER7

TROUBLESHOOTING

Resolving issues with Android mobile devices

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your mobile device is connected to the same network as the display. l Not all Android devices can initiate Screen Share from the notification drawer.

Download the GoogleHome app from Google Play™ to use Screen Share.

l If your display is using a wired network connection, try connecting itto a wireless

network.

NOTE

Wired and wireless networks don’toften share the same network subnet. Connectingthe displayto a wireless network might help the connection between the display and a mobiledeviceor computer that’s connected wirelessly.

l On your mobile device,turn Airplane mode on and then off again. l Restart your Android mobile device.

NOTE

Restarting your Androiddevicecan clear network address information that your devicehad cached. Restarting the device can also reinitialize audio and videoencoders that might have stoppedworkingproperly.

l Restart the display.

See Tur ning the display off and back on on page53.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

l Ensure you have the latest operating software on your Androiddevice. Make

sure no system updates are pending for your Androiddevice. See the device’s user guide for more information.

The display’s name appears in the listof available devices but you can’t

l Open the Screen Share app.

a. On the display, open the launcher.

connect to it.

Tap Screen Share .

The videois choppyor the audio and video are not in sync.

l If the network is slow or congested,Screen Share is affected.Contact the

network administrator.

l Your mobiledevicecould be connected to a different access point than your

display, which can increase latency.Turn Airplane mode on and then off on your mobiledeviceto try to connect to a closer access point.

l Your mobiledevicemay not be optimized for sharing its screen and is limitedto

lower quality performance. Try connecting with a different mobile device.

l Ensure you have the latest operating software on your Androiddevice. Make

sure no system updates are pending for your Androiddevice. See the device’s user guide for more information.

The videohas no audio. l Make sure the volume on your Android device is turned up and the displayis not

muted.

l Turn up the volume on the display.

See Front control panel on page5.

l Restart your mobile device. l Make sure you have the latest operating software on your Androidmobile

device.

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Issue Solutions

The issues persist even after you’ve restarted your Android mobile device and ensured it is on the same network as the display.

Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your mobile device or computer is on the same network as the

l If your display is using a wired network connection, try connecting itto a wireless

l On your mobile device,turn Airplane mode on and then off on your mobile

l Restart your mobile device.

Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features.

The system administrator shouldalso make sure that device-to-device communication is not intentionallyblocked.

See Configuring the iQ appliance’s network connection on page33.

display.

network.

NOTE

device.

NOTE

Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly.

The display’s name appears in the listof available devices but you can’t connect to it.

l On your computer, turn Wi-Fi off and then back on, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

Restarting your computer can clear networkaddress information that your computer had cached. Restarting the computer can also reinitialize audio and videoencoders that might have stoppedworkingproperly.

l Restart your display.

See Tur ning the display off and back on on page53.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

l Make sure your computer or devicehas the latest operating system software.

Open the Screen Share app.

a. On the display, open the launcher.

Tap Screen Share .

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Issue Solutions

The videois choppyor the audio and video are not in sync.

l If the network is slow or congested,Screen Share is affected.Contact the

network administrator.

l The display and the mobile device or computer couldbe connectedto different

wireless access points,which can increase latency.On the mobile device,turn Airplane mode on and back off to try to connect to a closer access point.On the computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fioff and then back on to try to connect to a closer access point.

l Reduceyour computer’s display resolution to 1920 × 1080 or lower. l Make sure your computer or devicehas the latest operating system software.

The videohas no audio. l Make sure the volume on your iOS device is turned up and the display is not

muted.

l Turn up the volume on the display.

See Front control panel on page5.

l Make sure the Ring/Silent switchisn’t set to silent on your mobile device.

The issues persist even after you’ve restarted your Mac computer or iOSmobile device and ensured they are on the same network as the display.

Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features.

The system administrator shouldalso make sure that device-to-device communication is not intentionallyblocked.

See Configuring the iQ appliance’s network connection on page33.

Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer is on the same network as the display. l If your display is using a wired network connection, try connecting itto a wireless

network.

NOTE

l On your computer, turn Wi-Fi off and then back on, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

l For more information about the Google Cast browser extension, see Casting a

tab or entire desktop.

l Restart your display.

See Tur ning the display off and back on on page53.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and try to connect to the display again.

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Issue Solutions

The display’s name appears in the listof available devices but you’re unable to connectto it.

The videois choppyor the audio and video are not in sync.

Parts of the image do not display correctly when sharing streaming videoto the display.

The issues persist even after you’ve restarted your computer or mobile device and ensured they are on the same network as the display.

Open the Screen Share app.

a. On the display, open the launcher.

Tap Screen Share .

l If the network is slow or congested,Screen Share is affected.Contact the

network administrator.

l Not all devices are designed for video encoding for Screen Sharing,so video

streaming might not behave as expected.

l Screen Share has not been optimizedfor performance with Chromebooks. For

best results, limit usage to static content.

l The display and the computer might be connected to different wireless access

points,which can increase latency. On the computer, disconnectand then reconnect the Ethernet cable or turn Wi-Fioff and then back on to try to connect to a closer access point.

If sharing content from a Chrome browser tab, share the entire desktop. See the

SMARTBoard MX series interactive displays user ’s guide

(smarttech.com/kb/171284).

Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features.

The system administrator shouldalso make sure that device-to-device communication is not intentionallyblocked.

See Configuring the iQ appliance’s network connection on page33.

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Resolving issues with Windows computers

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer is on the same network as the display. l If your display is using a wired network connection, try connecting itto a wireless

network.

NOTE

l On your computer, turn Wi-Fi off and then back on, or disconnect and then

reconnect the Ethernet cable.

l For a computer using Windows 10, make sure Airplane mode is turned off. l Restart your computer.

NOTE

l Restart your display.

See Tur ning the display off and back on on page53.

l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and try to connect to the display again.

l Make sure the operating system on your computer is up to date. l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

l A Mac computer, Apple mobiledeviceor Android mobiledeviceis sharing

content with the display.Disconnect the computer or mobiledevice.

The display’s name appears in the listof available devices but you can’t connect to it.

The videois choppyor the audio and video are not in sync.

70 smarttech.com/kb/171257

Open the Screen Share app.

a. On the display, open the launcher.

Tap Screen Share .

l If the network is slow or congested,Screen Share is affected.Contact the

network administrator.

l The Wi-Fi signal could be weak.Contact your administrator. l Your device could be connectedto a different access point than your display,

which can increase latency. Turn Airplane mode on and then off on your computer to try to connecting to a closer access point.

l Reduceyour computer’s resolution to 1920 × 1080 or lower. l If you’ve restarted your display and stilldon’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

l Make sure the operating system on your computer is up to date. l If you’re using AirParrot software, make sure AirParrot is up to date. l If you’re using Chrome browser, make sure the browser isversion 52 or later

and is up to date.

l If you’re using Miracast, move the computer closer to the display or to the side of

the display where the iQ appliance is installed.

CHAPTER7

TROUBLESHOOTING

Issue Solutions

When using Miracast, you can’t add or connect to the display.

l If you can’t add the display, wait for it to become ready and then try again. If that

doesn’twork,restart your computer and the display. See Tur ning the display off and back on on page53.

l Miracast works only when Wi-Fi is enabledon the display,even if the display

uses an Ethernet connection to the network. However, the display doesn’tneed to be connected to a wireless network.

l If your Windows 8.1 computer won’tconnect to the display,try removing and

then adding it again.

a. On your computer, swipe in from the right edge of the screen, and then

tap Settings > Change PC set tings. OR With a mouse, point to the lower-right corner of the screen, move the

pointer up and clickSettings > Change PC settings.

b. ClickPC and Devices > Devices.

c. Selectthe display,and then clickRemove Device. d. On your computer, swipe in from theright edge of the screen, and then

tap Devices. OR With a mouse, point to the lower-right corner of the screen, move the

pointer up and clickDevices.

e. ClickProject > Add a wireless display

f. Select the display in the list of devices found, and follow the on-screen

instructions.

l If you’re using Miracast, move the computer closer to the display or to the side of

the display where the iQ appliance is installed.

When using Miracast, the text on your screen is fuzzy or images stutter.

When using Miracast, audio plays on the computer rather than display.

NOTE

Projecting video or games to the display might not work well.

l If you’re using Miracast, move the computer closer to the display or to the side of

the display where the iQ appliance is installed.

l Decrease the screen resolution on your Windows 8.1 and 10 computer.

a. On your computer, swipe in from the right edge of the screen, and then

tap Search. OR With a mouse, point to the lower-right corner of the screen, move the

pointer up and clickSearch.

b. Type Screen resolution in the search box and select Display settings.

c. Use the Resolutionslider to choose a smaller screen resolution.

l Disconnect the display and then reconnect. l Checkthat the display is selectedas the default audio device.

a. On your computer, swipe in from the right edge of the screen, and then

tap Search. OR With a mouse, point to the lower-right corner of the screen, move the

pointer up and clickSearch.

b. Enter Sound in the search box and clickSound.

c. Click Playback, and make sure the display is selected as the default

device.

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Issue Solutions

The issues persist even after you’ve restarted your computer and ensured it is on the same network as the display.

Contact your system administrator. The network may need to be configured to allow Screen Share and other iQ features.

The system administrator shouldalso make sure that device-to-device communication is not intentionallyblocked.

See Configuring the iQ appliance’s network connection on page33.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobiledevices and computers can’t find the display.

Screen Share is not working for Windows computers.

l Organizations often block a number of network ports.

Ask the administrator to allow

TCPports 7000, 8008, 8009, 47000, 7100, 49228,50259

UDP ports 62572and 54780

If using Google Cast, UDPport 1900

If using Windows computer or a Mac computer, UDPport 5353.

See To allow m obile devices and computers to use AirPlay and Google Cast to use the Screen Share app on page36for more information.

l The display’s casting ID may not have propagated yet through the network or

may be cached on the network when it’s not actuallyavailable. Wait several minutes and attempt to connect again.

l There might be an issue with the Windows firewall.

Windows 7 operating system: See Allow a program to communicate

through Windows Firewall.

Windows 8 operating system: See Windows Firewall from start to finish.

l Your antivirus product might be blocking access. See the antivirus product’s help

for more information.

Screen Share is not working for Mac computers.

AirPlay is not displaying on an iOS mobiledevice.

l There might be an issue with the Mac firewall.See OSX: About the application

firewall.

l Your antivirus product might be blocking access. See the antivirus product’s help

for more information.

l The network must be configured to run Bonjour and mDNS,and Multicast must

be enabled.

l Ensure your device and display are on the same VLAN or subnet.

l Ensure the iOS device is on the same network as the display. l Try connectingthe display with a wired network connection. l See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod

touch.

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TROUBLESHOOTING

Issue Solutions

Screen Share is not working on Android devices.

Screen Share app closes unexpectedly or thevideo stops playingon the display.

l Ensure your Androiddevice is on the same network as the display. l Casting the screen is available on mobile devices running Android 4.4.2or later. l Turn off the device’s Power Saving mode. l If you’ve downloaded the Google Cast app, see Cast your Android screen from

the Chrome Cast app.

l Your antivirus product might be blocking access. See the antivirus product’s help

for more information.

l Your network consistsof multipleaccess points connected to a single wireless

LAN controller (WLC).

See Chrome Cast Deployment Guide, Release 7.6.

See Chrome Cast mDNS Servicein order to Cast Screen Configuration on

WLC.

l If your display is connected to a 2.4 GHz network,connect your display to a 5

GHz network.

l Select a less congestedWi-Fichannel.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information not included in this guide:

community.smarttech.com

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

Locating the display’s serial number

The display’s serial number is located in the following places:

l On the bottom frame

l On the back of the display

Locating the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

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CHAPTER7

TROUBLESHOOTING

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

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Appendix A

Network settings 75 Application settings 75 System settings 76

You can access the iQ appliance’s settings using the icon in the launcher.

Network settings

Option Values Function Notes

Wi-Fi

Status

Wi-Fi

Ethernet

Bluetooth

[N/A] Shows which wireless network the

display is connected to.

[N/A] Shows information about the

wireless network the display is connectedto.

[N/A] Shows information about the

network the display is connected to.

[N/A] Shows information about the

display’s Bluetooth

Turn on Wi-Fi to discover networks.

[N/A]

Application settings

Option Values Function Notes

Launcher

SMARTWhiteboard

Whiteboard Storage

[Apps] Select which apps appear in the

launcher.

[N/A] [N/A] [N/A]

See page47for more information.

Library

75 smarttech.com/kb/171257

On Off

Enables or disables saving whiteboard sessions

[N/A]

APPENDIX A

USING IQ SYSTEM SETTINGS

Option Values Function Notes

Save Whiteboards in Library

MobileApp

Saving Whiteboards

Sharing Whiteboards

Screen Share

Reset

For 1 week For 1 Month Indefinitely

[N/A] [N/A] [N/A]

On Off

[N/A] Closes and restarts Screen Share

System settings

Sets how long the whiteboard sessions are saved

Enables or disables the Capture function in the SMARTkapp app

Enables or disables the Invite function on the SMARTkapp app

app and its discovery services

[N/A]

If this is off, the QR code is not visible.The SMARTkapp app is unable to connectto the display and your mobile device is unable to save snapshots of the display in the app.

If this is off, you’re unable to invite peopleto your session.

You can restart Screen Share as a troubleshootingstep if a mobile device or computer can’t find or connect to the display.

Option Values Function Notes

Date & Time

Automatic Date & Time

Date

Time

24 Hour Time

Time Zone

Language

Country

Diagnostics

Touch Calibration Wizard

On Off

[N/A] Setsthe display’s date Disable Automatic date &

[N/A] Setsthe display’s time Disable Automatic date &

On Off

[N/A] Setsthe display’s time zone [N/A]

[Languages] Sets the language for the

[Countries] Sets the display’s country [N/A]

[N/A] [N/A] This feature is not available

Sets the display’s date and time automatically

Shows the display’s time using the 24-hour clock

settings menu

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. See page33.

time to set the date manually.

time to set the time manually.

[N/A]

To selecta different language for the on-screen display menu, see [XREF].

for the display.

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APPENDIX A

USING IQ SYSTEM SETTINGS

Option Values Function Notes

Factory Reset

Save LogFile

Improve the Experience

Security

LockDown Settings

Install certificates

Clean up

Clean UpPolicy

[N/A] Resets all options to their default

values

[N/A] Copydiagnosticlogs to a USB

Onlyadministrators should reset the display.

[N/A]

drive

On Off

[N/A] Lockdown the display’s settings

Sends usage statisticsand error reports to SMART

using a certificate on a USB drive.

[N/A]

See L ockingdown the

Settings app for iQ system software on page43 for more

information.

[N/A] Install certificates to connect to

[N/A]

a network

[N/A] [N/A] [N/A]

Disabled Manually reset with the

Sets how often the display cleans up

[N/A]

Clean Up button in the launcher

1 hour 2 hours 3 hours 1 day

Clean Upthe whiteboard

Clean Upthe browser

Clean Upother applications

Auto Update

Updates Channel

[N/A] Saves the Whiteboard session

[N/A] to the Library and erases the Whiteboard

[N/A] Closes the browser tabs and

[N/A] clears the history, cache and cookies

[N/A] Closes open applications [N/A]

Stable Channel Beta Channel

Sets which system software updates the displayreceives

When switching from the Beta

Channel to the Stable

Channel, a factory reset

occurs. See page77for more

information about factory

reset.

For more information about

the Beta Channel,see

Switching the iQ system

software to the Beta channel

on page44

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APPENDIX A

USING IQ SYSTEM SETTINGS

Option Values Function Notes

Checkfor Updates Now

About

Board Name

Help

Send Feedback

Board Details

Build Number

Serial Number

Firmware Details

Touch controller version

[N/A] Checks for updates to the

system software

NOTE

The display must be connectedto the Internet to checkfor system software updates.

[N/A] Select a name for your display [N/A]

[N/A] Shows the SMART support site [N/A]

[N/A] Sendfeedback to SMART about

the display experience

[N/A] [N/A] [N/A]

[N/A] Shows the iQappliance’sserial

number

[N/A] Shows the display’s serial

number

[N/A] [N/A] [N/A]

If an update is available,the

text changes to Apply update

now.

[N/A]

To find the display’sserial

number, on the bottom frame

or on the back of the display.

[N/A]

Scaler version

Legal Information

End User License Agreement

Open Source Licenses

SMARTIntellectual Property

[N/A] [N/A] [N/A]

[N/A] Shows the SMART end user

license agreement

[N/A] Shows the open source licenses [N/A]

[N/A] Shows the SMART intellectual

property information

[N/A]

78 smarttech.com/kb/171257

Chapter B

SMARTBoard MX

Accessing the display’s settings 79 Exiting the display’s settings 79 Network 80 Screen lock 80 Advanced 81 Update 82 Recovery 82 About 83

Accessing the display’s settings

You can access the display’s settings using the Menu button on the front control panel.

Exiting the display’s settings

To exit the display’s settings:

Tap Exit

press the Menu button on the front control panel

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CHAPTERB

USING DISPLAY SETTINGS ON YOUR SMARTBOARD MX

Network

Option Values Function Notes

Ethernet

Get IP address automatically

StaticIPaddress

Wi-Fi

Wi-Fi hotspot

Set up Wi-Fi hotspot

Network status

Enable Disable

[N/A] Sets the network name, security,

[N/A] Shows information about the

Enables or disables connecting to a network with the wired RJ45jacks

The display automatically acquires an IPaddress from a DHCPserver on your network

Enter a staticIPaddress Use the on-screen keyboard or

Enables or disables connecting to a network wirelessly

Enables or disables the Wi-Fi hotspot

password and access point frequency

display's current network connection

Enabling Ethernet disables Wi-Fi.

Enabling Wi-Fihotspot allows you to connect your mobiledeviceto the display using Wi-Fi for screen sharing.

connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

Turn on Wi-Fi to discover networks. Enabling Wi-Fidisables Ethernet.

The lockscreen appears after the display wakes up from sleep.

Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

[N/A]

Screen lock

Option Values Function Notes

Lock screen mode

Lockscreen mode

Image

Disable

80 smarttech.com/kb/171257

Enable Disable

[N/A] Select a custom image for the lock

[N/A] Turns off the custom image for the

Turns lock screen on or off [N/A]

screen

[N/A]

lockscreen

l Supports .png,.jpg, .bmp files l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page5.

CHAPTERB

USING DISPLAY SETTINGS ON YOUR SMARTBOARD MX

Option Values Function Notes

Lockscreen password

Settings security

Enable Disable

Set a PINto unlockthe lock screen [N/A]

Set a PIN to access certain settings When Settings security is enabled,

only Advanced and About settings are available.To access the other settings,tap the setting and enter the PIN.

Advanced

Option Values Function Notes

Display

Walllpaper

Launcher

[N/A] Sets the background image on the

display

[Apps] Select which apps appear in the

launcher.

[N/A]

l Only.png, .jpg,.bmp files are

supported

l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page5.

Home screen

HDMI out

Sleep

Brightness and volume

Auto

Manual

Volume

[Apps] Select three apps to appear on the

home screen

480p 1080p 4K

15 minutes 30 minutes 45 minutes 60 minutes Always on

[N/A] Automatically sets the display’s

[N/A] Sets the display’s brightness level Disable Auto to set the brightness

[N/A] Sets the display’s volume level [N/A]

Select the output resolution Ensure the devicethat is receiving

When a time interval is selected,the display’s screen willturn off even if the connectedcomputer or device is still on.

brightness based on the room’s brightness.

Tap the app you want to remove from the home screen. Then select the app you want to appear on the home screen instead.

the display’s HDMI out signal matches the selected output resolution.

If the iQ experience is selected,the display’s screen willnot turn off when a time interval is selected.

The ambient lightsensor can detect the room brightness and adjust the display’s screen brightness

manually

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CHAPTERB

USING DISPLAY SETTINGS ON YOUR SMARTBOARD MX

Option Values Function Notes

OTAsever

Power saving mode

[OTA servers] Sets which server the display

connects to for updates

NOTE

The display must be connected to the Internet to check for system software updates.

Enable Disable

Turns on or turns off power saving mode

Default is Auto.

Enabled by default. When enabled,power saving mode

activates after 90 minutes of inactivity.

Enabling Power saving mode makes RS-232 control of the display unavailable untilthe displayis turned on using the power button on the front control panel .

Update

Option Values Function Notes

Firmware version

[N/A] Shows technical information about

the display’s scalar firmware.

To see the firmware version use the About option (see About on the facing page.

Update

[N/A] Checks for updates to the system

software

If an update is available,the text changes to Applyupdate now.

The display must be connected to the Internet to check for system software updates. Check the display’s network settings.

To checkthe network settings, see Network on page80.

Recovery

Option Values Function Notes

Restore user settings

Restore factory settings

[N/A] Resets any options the user may

have changed

[N/A] Resets all options to their default

values

[N/A]

Onlyadministrators should reset the display.

NOTE

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CHAPTERB

USING DISPLAY SETTINGS ON YOUR SMARTBOARD MX

About

Option Values Function Notes

Name

RAM

Localstorage

Resolution

Android

SMARTBoard MX series

system version

Touch kit

MAC address

License

[N/A] Select a name for your display This name is different from the

display name set in the iQ system software.

[N/A] Shows how much RAMis installed

in the display

[N/A] Shows how much storage memory

is available and how much is currentlyin use

[N/A] Shows the display’scurrent screen

resolution

[N/A] Shows the current version of the

Android operating system on the display

[N/A] Shows the current version of the

display’s scalar firmware

[N/A] Shows the current version of the

touch system firmware

[N/A] Shows the network’sMACaddress [N/A]

[N/A] Shows licenses [N/A]

[N/A]

83 smarttech.com/kb/171257

Chapter C

Connecting a computer to the display 86 Configuring the computer’s serial interface settings 86 Power states 87 Commands and responses 88 Commandinventory 89

Power state 90 Input 90 Brightness 90 Volume 91 Mute 91 Firmware version 91 Serial number 91 Part number 91

Resolving issues with remote management 92

You can connect a computer to the room control input on the display to remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state.

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CHAPTERC

REMOTELY MANAGING THE DISPLAY

Connecting a computer to the display

Connect an RS-232 cable from the computer’s serial port to the RS-232connector on the bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation program.

3. Activate local echo.

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4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept commands from the computer. If the command prompt (>) doesn’t appear, press Enter on your keyboard.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured correctly. Repeat steps 3 and 4.

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

You send the setpowerstate=on command.

STANDBY The screen is off, and the display is in a low power state. The display enters

READY state when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

You send the setpowerstate=on command.

POWERSAVE The screen is off, and the display is a very low power state. The display

enters ON state when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

You send the setpowerstate=on command.

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Power state Description

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

With the exception of getpowerstate and setpowerstate, commands are available only when the display is in ON power state.

Commands and responses

To use the room control system to get information about the display or to adjust display settings, type commands after the command prompt (>), and then wait for the display’s response.

CORRECT

>get volume

volume=55

If you type a command that the room control system doesn’t recognize, you receive an invalid command response.

The example contains an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l You can use the BACKSPACEkey when typing commands.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

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Smart SBID-MX286, SBID-MX275, SBID-MX265 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Federal Communication Commission interference statement

Innovation, Science and Economic Development Canada statement

EU declaration of conformity: AM40

About this guide

Features

Components

iQ appliance

Screen

Pens

Front connector panel

Front control panel

Remote control

Remote control sensor

Status light

Ambient light sensor

Internal speakers

Related products

SBA-100 projection audio system

SMART Audio 400 classroom amplification system

USB extenders

More information

Transporting the display

Using transportation aides

Accommodating doorways, hallways and elevators

Dealing with cracked, chipped or shattered glass

Saving the original packaging

Installing the display on a wall

Choosing a location

Choosing a height

Assessing the wall

Selecting mounting hardware and tools

Selecting a wall mount

Mounting the display

Mounting multiple displays

Installing the display on a stand

Using SMART mobile stands

Using a third-party stand

Connecting the iQ appliance

Connecting to a network

Using recommended cables

Connecting to the bottom connector panel

Connecting to the front connector panel

Viewing a connected computer or other device’s input

Connecting external speakers

Connecting room control systems

Connector reference

iQ appliance

Other connectors

Turning on the display for the first time

Turning on and setting up the display for the first time

Connecting the display and iQ appliance to a network

Configuring the iQ appliance’s network connection

Connecting the iQ appliance to a network

Connecting the display to a network

Evaluating the impact of Screen Share on your network data usage

Updating system software

Updating iQ system software

About iQ system software

Applying an automatic iQ system software update manually

Updating system software manually

Updating the display’s firmware

About firmware updates

Applying the display’s firmware update manually

Updating system software manually

Locking down the Settings app for iQ system software

Creating a new lockdown certificate

Locking down the iQ appliance with an existing lockdown certificate

Unlocking the iQ appliance with an existing lockdown certificate

Switching the iQ system software to the Beta channel

Before switching to the Beta channel

Switching between the Beta and Stable channels

Getting support and sending feedback

Adding or removing apps from the launcher

Selecting which apps appear in the launcher

Enabling the Whiteboard Library