SMART SBID-MX265, SBID-MX365, SBID-MX375, SBID-MX386 Installation Manual
SMARTBoard MX series
interactive displays
INSTALLATION AND MAINTENANCE
SBID-MX265 | SBID-MX275 | SBID-MX286
SBID-MX365 | SBID-MX375 | SBID-MX386
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Learn more
This guide and other resources for SMARTBoardMX series interactive displays are
available in the Support section of the SMARTwebsite (smarttech.com/support).
Scan this QRcode to view these resources on your mobile device.
Trademark n ot ice
SMARTBoard, smarttech, the SMART lo go and all SMART taglines are trademarks or re gis tere d trademarks of SMARTT echnologie sULC in the U.S. and/or other co untries. All
third-party pro duct and company names may be trad emarks of their re spe ctive owner s.
Copyrigh t no tice
© 2 020SMARTTechnolo gie sULC. All rig hts r eserved. No part of this publi cation may be re pr oduced, transmitted, transcrib ed , stor ed in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTe chnolog ies ULC. Information in this manual is subje ct to change without notice and does not
rep re se nt a commitmenton the part of SMART.
This prod uct and/or use thereof is co ver ed by o ne or more of the follo wing U.S. p atents:
www.smarttech.com/patents
July 29, 2 020
smarttech.com/kb/171257 2
Important information
IMPORTANT
There are critical software updates for the display that you
need to install to ensure the display is fully functionaland
provides the best experience. Connect the display and iQ
appliance to a wired or wireless network with Internet access
to automatically download and apply these updates as well as
future updates.
WARNING
l Failure to follow the installation instructions included with
the display couldresult in injury and product damage
which may not be covered by the warranty.
l Do not open or disassemble the display.You risk
electrical shockfrom the high voltage inside the casing.
Opening the casing also voidsthe warranty.
l Do not stand (or allow children to stand) on a chair to
touch the surface of the display.Rather, mount the
product at the appropriate height.
l To reduce the risk of fire or electricshock,do not expose
the display to rain or moisture.
l If the display requires replacement parts, make sure the
service technician uses replacement parts specified by
SMARTTechnologiesor parts with the same
characteristics as the original.
l Ensure that any cables that cross the floor to the display
are properly bundled and marked to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes,
because they couldtouch dangerous voltage points and
cause electricshock,fire or product damage which may
not be covered by the warranty.
l Do not place heavy objects on the power cable. Damage
to the cable could cause shock,fire or product damage
which may not be covered by the warranty.
l Useonlyextension cords and outlets that can fully
accommodate the display’spolarized plug.
l Use the power cable providedwith the display. If a power
cable is not supplied,contact your supplier. Use only
power cables that match the AC voltage of the power
outletand that comply with your country’s safety
standards.
l If the glass is broken, do not touch the liquid crystal. To
prevent injury,handle glass fragments with care when
disposing of them.
l Do not move or mount the display by connectingrope or
wire to its handles.The display is heavy, and failure of the
rope, wire or handle could lead to injury.
l Use only VESA®-approved mounts if using a mount other
than the one supplied with the display..
l Disconnect allof the display’s power cables from the wall
outletand seek assistance from qualified service
personnel if any of the following occur:
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking,occurs
o
The display behaves unexpectedlywhen you
follow operating instructions
l Before inserting or removing the iQappliance from the
display, turn off the displayusing the switch at the back of
the display. See Open PluggableSlot computer (OPS)
disclaimer for more information.
CAUTION
l Turn off the display before cleaning its screen.
Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the
screen.
l Avoidsetting up and using the display in an area with
excessive levels of dust, humidity,and smoke.
l Make sure an electrical socket is near the display and
remains easily accessible during use.
l The display should be used only with European TN and
TT power distribution systems.
It is not suitablefor older, IT-type power distribution
systems found in some European countries. This system
(IT-type) is widelyused isolated from earth, in some
installations in France,with impedance to earth, at
230/400V, and in Norway, with voltage limiter,neutral
not distributed, at 230V line-to-line.
Contact qualified personnel if you’re uncertain of the type
of power system available where you’re installingthe
display.
l The accessory slot’s maximum available power is 60 W.
The slot is not a limitedpower source. To reduce the risk
of fire, make sure that accessories connecting to the slot
satisfy the fire enclosure requirements of IEC60950-1.
smarttech.com/kb/171257 3
Important information
l You must connect the USB cable that came with the
display to a computer that has a USB compliant interface
and that bears the USB logo.In addition,the USB source
computer must be compliant with IEC 60950-1 and/or
IEC 62368-1. The source computer must be CE marked
and carry safety certification marks for Canada and USA.
This is for operating safety and to avoid damage to the
display.
IMPORTANT
l The following are the normal operating requirements for
the display, includingAM module and speakers:
Model Power requirements
SBID-MX265 100V to 240V AC, 50 Hz to 60
Hz, 106 W max
SBID-MX275 100V to 240V AC, 50 Hz to 60
Hz, 244 W max
SBID-MX286 100V to 240V AC, 50 Hz to 60
Hz, 256W max
SBID-MX365 100V to 240V AC, 50 Hz to 60
Hz, 115 W max
SBID-MX375 100V to 240V AC, 50 Hz to 60
Hz, 253 W max
interference that may cause undesired operation.
NOTE
This equipment has been tested and found to complywith the
limits for a Class A digitaldevice,pursuant to part 15 of the FCC
Rules.These limits are designed to provide reasonable
protectionagainst harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likelyto cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
CAUTION
Any changes or modifications not expressly approved by the
party responsible for compliance could voidthe user’s authority
to operate this equipment.
Restriction
Operations in the 5.15-5.25GHz band are restrictedto indoor
usage only.
IEEE 802.11b or 802.11g operation of this product in the USA is
firmware limited to channels 1 through 13.
SBID-MX386 100V to 240V AC, 50 Hz to 60
Hz, 656W max
l For additional requirements and other information, refer
to the display’s specifications (see More information on
page17).
Federal Communication Commission
interference statement
FCC
Suppliers Declarat ion of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: IDX65-1, IDX65-2, IDX75-1, IDX75-2, IDX861, IDX86-2
Responsible Part y – U.S. Contact Information
SMART Technologies Inc.
2401 4th Ave., 3rd Floor
Seattle,WA 98121
compliance@smarttech.com
This device complies with Part 15 of the FCC Rules.Operation is
subjectto the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including
CAUTION
i. the device for operation in the band 5150-5250 MHz is
only for indoor use to reduce the potentialfor harmful
interference to co-channel mobile satellite systems;
ii. the maximum antenna gain permittedfor devices in the
bands 5250-5350 MHz and 5470-5725MHz shall
complywith the e.i.r.p.limit;and
iii. the maximum antenna gain permitted for devices in the
band 5725-5825 MHz shall complywith the e.i.r.p.limits
specified for point-to-pointand non point-to-point
operation as appropriate.
iv. Users should also be advisedthat high-power radars are
allocatedas primary users (i.e.,priority users) of the
bands 5250-5350 MHz and 5650-5850 MHz and that
these radars could cause interference and/or damage to
LE-LAN devices.
Radiation exposure statement
This equipment complies with FCC radiation exposure limitsset
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or transmitter.
smarttech.com/kb/171257 4
Important information
Innovation, Science and Economic
Development Canada statement
This device complies with RSS-247of the Innovation, Science and
EconomicDevelopment Canada Rules.Operation is subjectto the
following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limitsset
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247 pour les
appareilsradio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositifne doit pas produire de brouillage préjudiciable,
et
2. ce dispositifdoit accepter tout brouillage reçu, y compris un
brouillage susceptiblede provoquer un fonctionnement
indésirable.
ADVERTISSEMENT
i. les dispositifsfonctionnant dans la bande 5 150-5 250
MHz sont réservés uniquement pour une utilisation à
l’intérieur afin de réduire les risques de brouillage
préjudiciable aux systèmes de satellites mobilesutilisant
les mêmes canaux;
ii. legain maximal d’antenne permis pour les dispositifs
utilisant les bandes 5 250-5350 MHz et 5 470-5 725
MHz doit se conformer à la limite de p.i.r.e.;
iii. le gain maximal d’antenne permis (pour les dispositifs
utilisant la bande 5 725-5825 MHz) doitse conformer à
la limite de p.i.r.e.spécifiée pour l’exploitation point à point
et non point à point, selon le cas.
iv. De plus, les utilisateurs devraient aussi être avisés que
les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ilsont la
priorité) pour les bandes 5 250-5 350 MHz et 5 650-5
850 MHz et que ces radars pourraient causer du
brouillage et/ou des dommages aux dispositifs LAN-EL.
EU declaration of conformity
Hereby SMART Technologies ULC declares that the radio
equipment type Interactive displays model SBID-MX265,SBIDMX275,SBID-MX286,SBID-MX365,SBID-MX375, SBID-MX386
and the OPS AM40, AM50 are in compliance with Directive
2014/53/EU.
WARNING
Operation of this equipment in a residentialenvironment this
equipment may could cause radiointerference.
The fulltext of the EUdeclaration of conformity is availableat the
following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU
are listed below:
Transmitting Band (MHz) Maximum Transmit Power
EIRP (dBm)
2402-2483.5 19
5150-5350 23
5470-5725 23
Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—5150MHz5350MHZ is for indoor use only
CAUTION: EXPOSURE TO RADIO FREQUENCY
RADIATION
This equipment complies with EU radiation exposure limits set
forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm
between the radiator and your body.
Compliance to Malaysia specification
The SMART Technologies ULC Interactive
Display SBID-MX265,SBID-MX275, and SBIDMX285 meet the Malaysian requirements as
defined by the CertifyingAgency,SIRIM QAS
International.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établiespour un environnement non
contrôlé.Cet équipement doit être installé et utiliséavec un
minimum de 20 cm de distance entre la source de rayonnement
et votre corps. Cet émetteur ne doitpas être co- implantés ou
exploités conjointement avec une autre antenne ou émetteur.
smarttech.com/kb/171257 5
United Arab Emirates – TRA
registration details
Regulatory model SBID-MX065, SBID-MX065, SBID-MX075,
SBID-MX086
Important information
OPS– Regulatory model AM40
smarttech.com/kb/171257 6
Contents
Important information 3
Chapter 1: Welcome 10
About this guide 10
Identifying your specific model 11
Features 12
Components 13
Accessories 16
More information 17
Chapter 2: Installing the display 19
Moving the display to the installation site 19
Installing the display on a wall 21
Installing the display on a stand 28
Chapter 3: Connecting power, cables and devices 29
Connecting the iQ appliance 30
Connecting power 30
Connecting to a network 31
Connecting the Intel Compute Card 32
Connecting cables for room computers, guestlaptops and other input sources 33
Connecting external speakers 35
Connecting room control systems 36
Connector reference 37
AM40 iQ appliance 40
AM50 iQ appliance 41
Chapter 4: Configuring the network 43
Chapter 5: Turning on the display for the first time 44
Chapter 6: Orienting the display 46
Chapter 7: Maintaining the display 48
Checking the display installation 48
Cleaning the screen 49
Cleaning the touch sensors 49
Maintaining ventilation 50
Preventing condensation 50
Replacing the pens 50
Turning the display off and back on 51
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Contents
Resetting the display 51
Removing and transporting the display 51
Updating iQ system software 52
Updating the display’s firmware 53
Chapter 8: Troubleshooting 56
Resolving remote control issues 57
Resolving general issues 57
Resolving issues with power 58
Resolving issues with image or video quality 58
Resolving issues with audio 61
Resolving issues with touch and digital ink 62
Resolving issues with remote management 64
Resolving issues with the iQ experience 64
Resolving issues with the Intel Compute Card 65
Resolving issues with software 65
Referring to the SMART knowledge base for additional troubleshooting information 66
Contacting your reseller for additional support 66
Appendix A: Adjusting iQ settings 68
Network settings 68
Personalization 69
Application settings 70
System settings 72
Appendix B: Adjusting display settings 75
Exiting the display’s settings 75
Network 75
Screen lock 76
Advanced 77
Update 78
Recovery 79
About 79
Appendix C: Remotely managing the display 80
Configuring the serial interface settings 81
Communication structure 81
Power states 84
Commands 85
Appendix D: Identifying the display 87
Appendix E: Supported resolutions 88
HDMI1 in, HDMI 2 in and HDMI 3 in 88
VGA 88
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Contents
Appendix F: Hardware environmental compliance 90
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 90
Batteries 90
More information 90
smarttech.com/kb/171257 9
Chapter 1
About this guide 10
Identifying your specific model 11
Identifying your SMARTBoard MX series interactive display model 11
Identifying your iQ appliance model 11
Features 12
Components 13
iQ appliance (and Intel Compute Card) 14
Screen 14
Pens 15
Front connector panel 15
Front control panel 15
Remote control 16
Remote control sensor 16
Status light 16
Ambient light sensor 16
Internal speakers 16
Accessories 16
SBA-100 projection audio system 16
SMART Audio 400 classroom amplification system 17
USB extenders 17
SMARTPCM8 series OPS PC 17
More information 17
This chapter introduces the SMARTBoard® MX series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard MX series interactive display. It includes the
following information:
l How to install the display
l How to connect power and devices
l How to turn on the display for the first time
smarttech.com/kb/171257 10
Chapter 1
Welcome
l How to configure the iQ appliance
l How to maintain the display for years of use
l How to troubleshoot issues with the display
In addition, this guide includes information on the display’s settings and remote management support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on page17).
Identifying your specific model
SMART offers several different models of the SMARTBoard MX series interactive display and iQ
appliance.
Identifying your SMARTBoard MX series interactive display model
The following models of SMARTBoard MX series interactive display are available:
Model Screen size (approximate)
SBID-MX365 65" (165 cm)
SBID-MX375 75" (190 cm)
SBID-MX386 86" (218 cm)
SBID-MX265 65" (165 cm)
SBID-MX275 75" (190 cm)
SBID-MX286 86" (218 cm)
Refer to the specifications for detailed technical information for this model, including product dimensions
and weights (see More information on page17).
For help identifying your display, see Appendix D: Identifying the display on page87.
Identifying your iQ appliance model
The iQ appliance is installed in the accessory slot to enable iQ functionality. SMARToffers several different
iQ appliance models. Use the Identifying your iQ appliance model wizard to identify the specific model of
iQ appliance installed in your display.
smarttech.com/kb/171257 11
Chapter 1
Welcome
Features
The SMARTBoard MX series interactive display is the hub of your classroom or meeting room. PC-free
embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless
screen sharing, and a web browser. There’s no need for wires, cables or manual software and firmware
updates.
The display includes the following features:
Feature Description
iQ technology The display’s iQ appliance provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser.
Intel® Compute Card Models with an AM50 appliance can use an Intel Compute Card to provide a
complete Windows 10 solution at your fingertips, without the need for an external
PC or cables.
Touch support You can do everything on the display that you can do at your computer—open
and close applications, meet with others, create new documents or edit existing
ones, visit websites, play and manipulate videos, and so on—by touching the
display’s surface.
You can use an array of gestures within applications, including panning, scaling,
rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and erase points
enables you and other users to interact with objects on the screen at the same
1
time.
Writing and drawing
support
You can write over applications in digital ink using one of the supplied pens, and
then erase the digital ink using your palm.
Up to two users can write or draw digital ink on the screen at the same time.
Remote control You can use a remote control with the SMARTBoard MX series interactive
display.
Audio support The display includes integrated speakers for presenting audio from connected
input sources.
1
Requires SMART Product Drivers to be installed.Some applications might not support all touch points.
smarttech.com/kb/171257 12
Chapter 1
Welcome
Components
The display consists of the following components:
No. Name More information
Pictured
1 Screen Page14
2
3 Light sensor Page16
4 Remote control sensor / status light Page16
5
6
7 Front connector panel
8
9
Not pictured
10 AC switch Page44
11 Bottom connector panel Page38
Front control panel Page15
Pen (×2) Page15
Speakers Page16
Page15
Side connector panel Page37
iQ appliance (and Intel Compute Card) Page14
12 Remote control Page16
smarttech.com/kb/171257 13
Chapter 1
Welcome
iQ appliance (and Intel Compute Card)
The iQ appliance is inserted in the accessory slot on the back of the following models:
l SBID-MX265
l SBID-MX275
l SBID-MX286
l SBID-MX365
l SBID-MX375
l SBID-MX386
Take advantage of iQ technology and access collaborative tools.
With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card in the
appliance to provide a complete Windows 10 solution at your fingertips, without the need for an external
PC or cables.
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce
the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements
of IEC60950-1.
TIP
Use the Identify your iQ appliance model on the SMART support site to identify your model of iQ
appliance.
For more information about the iQ experience, see iQ experience on SMART’s support site.
Screen
The following are the dimensions for the display:
Model Diagonal Active touch area Active image area
SBID-MX365 64 1/2" (163.9cm) 573/8" × 32 3/4" (145.7cm ×
83.3cm)
SBID-MX375 74 1/2" (189.3 cm) 661/2" × 38" (168.8cm × 96.6cm) 65" × 36 1/2" (165 cm × 92.8cm)
SBID-MX386 85 5/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×
111.2cm)
56 1/4" × 31 5/8" (142.9 cm × 80.4
cm)
74 5/8" × 42" (189.5 cm × 106.6cm)
SBID-MX265 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7cm ×
83.3cm)
smarttech.com/kb/171257 14
56 1/4" × 31 5/8" (142.9 cm × 80.4
cm)
Chapter 1
Welcome
Model Diagonal Active touch area Active image area
SBID-MX275 74 1/2" (189.3cm) 661/2" × 38" (168.8 cm × 96.6cm) 65" × 36 1/2" (165 cm × 92.8cm)
SBID-MX286 855/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×
111.2cm)
74 5/8" × 42" (189.5 cm × 106.6cm)
Pens
The display comes with two pens.
The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use
the pen to draw digital ink.
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling
and being damaged.
Front connector panel
The front connector panel includes connectors for USB peripherals and a
computer or other input source.
No. Name Procedure
1 USB 2.0 Type-A connector Connect USB drives and other devices that you want
to use with the currently selected input source.
2 USB 2.0 Type-A connector Connect a USBdrive to update the display’s
firmware.
3 USB 2.0 Type-B connector
Connect a USB cable to the display and computer to
provide touch control of the computer connected to
HDMI 3.
4 HDMI 3 input connector Connect a computer or other input source to the
display (see page33).
Front control panel
The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons.
smarttech.com/kb/171257 15
Chapter 1
Welcome
Remote control
The remote control is an alternative to the front control panel for controlling the display.
Remote control sensor
The status light blinks green and red when it registers a button being pressed on the remote control.
Status light
The status light blinks green and red when it registers a button being pressed on the remote control.
When the status light is red, the display is in a low power state. To wake the display, press the Power button
on the front control panel or POWERon the remote control.
Ambient light sensor
The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make sure
Auto is enabled in Brightness and volume in the display’s settings. See Brightness and volume on page77.
Internal speakers
The display includes two 10 W rms integrated speakers. You can also connect external speakers (see
Connecting external speakers on page35).
Accessories
Accessories for the display include the following:
l SBA-100 projection audio system
l SMART Audio 400 classroom amplification system
l USB extenders
l SMART PCM8 series OPS PC
SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers and is intended
for wall-mounted displays. You can control volume using the display’s front control
panel or the digital volume controls in a connected computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
smarttech.com/kb/171257 16
Chapter 1
Welcome
SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality audio
amplification. The system comes with a teacher microphone and optional student
microphone. Multiple speaker options are available, including wall- and ceiling-mounted
speakers. The amplifier receives audio signals from the microphones and translates
them into crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
NOTE
The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.
USB extenders
As noted in Connecting cables for room computers, guestlaptops and other input sources on page33, the
USB connection between the display and computer should be no longer than 16'(5m). If you need to
connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
SMARTrecommends only using USBextenders with the USB connectors on the side and bottom
connector panels on the display.
For more information, see:
l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART interactive
display
l USBcables and connectors
SMARTPCM8 series OPS PC
The optional SMARTPCM8 series OPS PC (smarttech.com/kb/171429) provide a fully functional Windows
10 solution at your fingertips, without the need for an external PC or cabling.
More information
In addition to this guide, SMART provides the following documents for the display:
smarttech.com/kb/171257 17
Chapter 1
Welcome
Document Link
User’s guide smarttech.com/kb/171284
SBID-MX165, MX175, MX186, MX265, MX275, MX286, MX365, MX375, and
smarttech.com/kb/171274
MX386 installation instructions
SBID-MX265 specifications smarttech.com/kb/171240
SBID-MX275 specifications smarttech.com/kb/171259
SBID-MX286 specifications smarttech.com/kb/171260
SBID-MX365 specifications smarttech.com/kb/171369
SBID-MX375 specifications smarttech.com/kb/171367
SBID-MX386 specifications smarttech.com/kb/171368
Comparison smarttech.com/kb/171161
These documents are available in the Support section of the SMART website (smarttech.com/support).
Scan the QR code on the cover of this guide to view the SMARTBoard MX series interactive displays
pages in the Support section.
smarttech.com/kb/171257 18
Chapter 2
Moving the display to the installation site 19
Using transportation aides 20
Accommodating doorways, hallways and elevators 20
Dealing with cracked, chipped or shattered glass 21
Saving the original packaging 21
Installing the display on a wall 21
Choosing a location 22
Choosing a height 24
Assessing the wall 24
Selecting mounting hardware 25
Selecting a wall mount 25
Mounting the display 25
Installing the display on a stand 28
Using SMART mobile stands 28
Using a third-party stand 28
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation instructions
included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place where you plan to install it.
On occasion, you might also need to move the display to another location after initially installingit.
smarttech.com/kb/171257 19
Chapter 2
Installing the display
IMPORTANT
l Move the display at your own risk. SMART cannot accept liability for damages or injury that occur
during the display’s transportation.
l When moving the display
o
Follow local safety regulations and standards.
o
Pack the display in its original packaging, including the pallet.
o
Move the display so that its top frame faces up.
o
Have at least two people move the display.
TIP
Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging
to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the display:
l Cart
l Furniture dolly
l Mechanical lift
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the display from its packaging to move it through narrow
doorways or hallways or on to an elevator. In these situations, keep the foam pieces on the bottom corners
of the display. These foam pieces protect the display if you need to set it down during transportation.
You might also need to rotate the display so that its top frame faces to the side. You can do this during
transportation, but when you install the display, it must be in landscape orientation (with the top frame
facing up).
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Chapter 2
Installing the display
Dealing with cracked, chipped or shattered glass
The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand
impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break
into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or
chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered
glass on an interactive display, for information about conditions that can cause the display’s glass to shatter
even when it’s not in use.
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART
authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display
repaired or replaced.
CAUTION
For safety and to prevent further damage, do not continue to install or use the display if its glass is
cracked, chipped or shattered.
Saving the original packaging
Save the original packaging and repack the display with as much of it as possible if you ever need to move
the display after installation. This packaging was designed to provide the best possible protection against
shock and vibration.
CAUTION
Move the display only in the original packaging or replacement packaging purchased from your
authorized SMART reseller. Moving the display without correct packaging can lead to product damage
and voids the warranty.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).
Installing the display on a wall
Typically, you install the display on a wall in a classroom or meeting space.
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Chapter 2
Installing the display
Choosing a location
Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or meeting
space.
Selecting an appropriate location for the display is crucial for ensuring the best possible experience with
the product. Consider the following factors as you choose a location:
Factor Considerations
Room setup
Power and other
connections
The location allows users, including those in wheelchairs, access to the display.
l
Refer to local regulations regarding accessibility.
The location allows for multiple users to access the display at the same time.
l
The location accommodates room traffic patterns, and there are no tripping
l
hazards.
The display is not installed where it could be hit by a door or gate.
l
There are no nearby heat sources directed at the display such as a radiator or
l
heat vent.
There are no nearby shelving units, desks, or other furniture that has doors or
l
drawers that could hit the display.
Furniture, wall décor, and other room features, such as light switches and
l
thermostats, do not block the display and are not blocked by it. (You might be
able to move some of these room features to accommodate the display.)
The location is close to:
l
o
A power outlet
o
A network outlet (if you plan to use a wired network connection)
o
A room computer (if you plan to connect a room computer)
o
External audio systems and other devices that you want to connect to the
display
NOTES
o
If the location is not near a power outlet, consult an electrician for the
power setup you need.
o
Determine if you’ll need additional equipment, such as power bars,
additional cables, or cable extenders.
The location is not where the mains power supply enters the building.
l
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Chapter 2
Installing the display
Factor Considerations
Visibility The display’s screen is clearly visible to all users in the room. SMART
recommends users sit within a 178° viewing area:
NOTE
The viewing area depends on the display’s resolution and a variety of other
factors. For more information, see the knowledge base article,
Recommended viewing distances and viewing angles for SMARTBoard
interactive flat panels.
Lighting The location is not near bright light sources, such as windows or strong
overhead lighting.
Risks of light Interference include:
o
Reduced visibility: Light sources can cause glare on the display’s screen,
reducing its visibility.
o
Touch system interference: Many displays use infrared (IR) light as a key
component of the touch system. Strong light that hits the display’s screen
directly can cause interference with the touch system and prevent the
display from working properly.
TIP
To reduce light interference, install blinds or shades on windows or skylights
and install switches to dim or turn off any lights shining directly on the
display’s screen. Keep in mind that sunlight can come through windows at
different angles at different times of the year.
Acoustics The room has good acoustics (see Configuring your SMARTBoard MX or
MX100 for the best audio performance).
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Chapter 2
Installing the display
Factor Considerations
Environment and
ventilation
The location meets the environmental requirements in the display’s
l
specifications (see More information on page17).
The display isn’t subjected to strong vibrations or dust.
l
Ventilation systems don’t blow air directly on the display.
l
There is adequate ventilation or air conditioning around the display so that heat
l
can flow away from it and the mounting equipment. SMARTrecommends at
least 2" (5 cm) of space on all sides of the display for proper airflow.
If you plan to install the display in a recessed area, there is at least 4"(10cm) of
l
space between the display and the recessed walls to enable ventilation and
cooling.
Choosing a height
Consider the general height of the user community when you choose the height for the display.
SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.
NOTE
If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the
installation height or angle.
Assessing the wall
Be sure the wall you’re installing the display on can support the weight of the display and mounting
equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the
floor (see smarttech.com/accessories).
NOTE
Refer to the display’s specifications for its weight (see More information on page17).
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Chapter 2
Installing the display
In some situations, you may need to request an engineering analysis to determine if the wall can support
the display.
Selecting mounting hardware
The mounting hardware required for installation varies according to the type of wall onto which the display
is being mounted.
Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting
hardware required for the display.
Selecting a wall mount
It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use
additional hardware to transfer some of the weight to the floor.
The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See
the SBID-MX165, MX175, MX186, MX265, MX275 and MX286, MX365, MX375, MX386 installation
instructions (smarttech.com/kb/171274).
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting
options.
If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can
accommodate the display’s dimensions and support the display’s weight as well as the weight of any
attached accessories.
Mounting the display
Mount the display following the included installation instructions. In addition, consider the following:
The electrical and mechanical components of adisplay are designed to work properly when the display is
mounted in the orientation described in its installation instructions. Mounting the display in a different
orientation can cause malfunctions and will void the display’s warranty.
There are a number of potential hazards of mounting adisplay in a non-standard orientation or angle:
l Mounting adisplay horizontally (like a table top) can cause the glass to sag, damaging the display or
interfering with the display’s touch system.
l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and,
in displays that use projectors, exploding projector bulbs.
l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape
orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.
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Chapter 2
Installing the display
l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the
display’s weight and size.
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Chapter 2
Installing the display
l If you’re not using the included bolts to fasten the wall mount to the display, see the following table.
SMARTBoard
MX365
SMARTBoard
MX265
SMARTBoard
MX375
SMARTBoard
MX275
Part number
1031028
Minimum M6 length
14 mm + x mm
where x is the combined thickness of the wall
mount and washer
Part number
1033445
Minimum M8 length
Part number
1031028
Maximum M6 length
18 mm + x mm
where x is the combined thickness of the wall
mount and washer
Part number
1033445
Maximum M8 length
Fasten force 97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the bolts.
Minimum M8 length 18 mm + x mm
where x is the combined thickness of the wall
mount and washer
Maximum M8 bolt
length
30 mm + x mm
where x is the combined thickness of the wall
bracket and washer
Fasten force 97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the bolts.
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Chapter 2
Installing the display
SMARTBoard
MX386
SMARTBoard
MX286
Minimum M8 length 14 mm + x mm
where x is the combined thickness of the wall
mount and washer
Maximum M8 bolt
length
Fasten force 97.36–177.01 in-lb. (11–20 N·m)
30 mm + x mm
where x is the combined thickness of the wall
mount and washer
CAUTION
Do not over-tighten the bolts.
Installing the display on a stand
If you want to move the display from place to place or if it’s not possible to install the display on a wall, you
can install it on a stand.
Using SMART mobile stands
SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some
models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and
lock for easy movement.
For more information about SMART mobile stands, see smarttech.com/accessories.
Using a third-party stand
For information on selecting and using a third-party stand, see Installing your SMARTBoard MX on a stand.
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