SMART SBID-MX265, SBID-MX365, SBID-MX375, SBID-MX386 Installation Manual

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SMARTBoard MX series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX265 | SBID-MX275 | SBID-MX286 SBID-MX365 | SBID-MX375 | SBID-MX386

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Learn more

This guide and other resources for SMARTBoardMX series interactive displays are available in the Support section of the SMARTwebsite (smarttech.com/support). Scan this QRcode to view these resources on your mobile device.

Trademark n ot ice

SMARTBoard, smarttech, the SMART lo go and all SMART taglines are trademarks or re gis tere d trademarks of SMARTT echnologie sULC in the U.S. and/or other co untries. All third-party pro duct and company names may be trad emarks of their re spe ctive owner s.

Copyrigh t no tice

© 2 020SMARTTechnolo gie sULC. All rig hts r eserved. No part of this publi cation may be re pr oduced, transmitted, transcrib ed , stor ed in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTe chnolog ies ULC. Information in this manual is subje ct to change without notice and does not rep re se nt a commitmenton the part of SMART.

This prod uct and/or use thereof is co ver ed by o ne or more of the follo wing U.S. p atents:

www.smarttech.com/patents

July 29, 2 020

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Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is fully functionaland provides the best experience. Connect the display and iQ appliance to a wired or wireless network with Internet access to automatically download and apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions included with

the display couldresult in injury and product damage which may not be covered by the warranty.

l Do not open or disassemble the display.You risk

electrical shockfrom the high voltage inside the casing. Opening the casing also voidsthe warranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the display.Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electricshock,do not expose

the display to rain or moisture.

l If the display requires replacement parts, make sure the

service technician uses replacement parts specified by SMARTTechnologiesor parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the display

are properly bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes,

because they couldtouch dangerous voltage points and cause electricshock,fire or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable. Damage

to the cable could cause shock,fire or product damage which may not be covered by the warranty.

l Useonlyextension cords and outlets that can fully

accommodate the display’spolarized plug.

l Use the power cable providedwith the display. If a power

cable is not supplied,contact your supplier. Use only power cables that match the AC voltage of the power outletand that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury,handle glass fragments with care when disposing of them.

l Do not move or mount the display by connectingrope or

wire to its handles.The display is heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other

than the one supplied with the display..

l Disconnect allof the display’s power cables from the wall

outletand seek assistance from qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking,occurs

The display behaves unexpectedlywhen you follow operating instructions

l Before inserting or removing the iQappliance from the

display, turn off the displayusing the switch at the back of the display. See Open PluggableSlot computer (OPS)

disclaimer for more information.

CAUTION

l Turn off the display before cleaning its screen.

Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.

l Avoidsetting up and using the display in an area with

excessive levels of dust, humidity,and smoke.

l Make sure an electrical socket is near the display and

remains easily accessible during use.

l The display should be used only with European TN and

TT power distribution systems. It is not suitablefor older, IT-type power distribution

systems found in some European countries. This system (IT-type) is widelyused isolated from earth, in some installations in France,with impedance to earth, at 230/400V, and in Norway, with voltage limiter,neutral not distributed, at 230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where you’re installingthe display.

l The accessory slot’s maximum available power is 60 W.

The slot is not a limitedpower source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

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Important information

l You must connect the USB cable that came with the

display to a computer that has a USB compliant interface and that bears the USB logo.In addition,the USB source computer must be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA. This is for operating safety and to avoid damage to the display.

IMPORTANT

l The following are the normal operating requirements for

the display, includingAM module and speakers:

Model Power requirements

SBID-MX265 100V to 240V AC, 50 Hz to 60

Hz, 106 W max

SBID-MX275 100V to 240V AC, 50 Hz to 60

Hz, 244 W max

SBID-MX286 100V to 240V AC, 50 Hz to 60

Hz, 256W max

SBID-MX365 100V to 240V AC, 50 Hz to 60

Hz, 115 W max

SBID-MX375 100V to 240V AC, 50 Hz to 60

Hz, 253 W max

interference that may cause undesired operation.

NOTE

This equipment has been tested and found to complywith the limits for a Class A digitaldevice,pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protectionagainst harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likelyto cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.

Restriction

Operations in the 5.15-5.25GHz band are restrictedto indoor usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 through 13.

SBID-MX386 100V to 240V AC, 50 Hz to 60

Hz, 656W max

l For additional requirements and other information, refer

to the display’s specifications (see More information on page17).

Federal Communication Commission interference statement

FCC Suppliers Declarat ion of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDX65-1, IDX65-2, IDX75-1, IDX75-2, IDX861, IDX86-2 Responsible Part y – U.S. Contact Information

SMART Technologies Inc. 2401 4th Ave., 3rd Floor Seattle,WA 98121

compliance@smarttech.com

This device complies with Part 15 of the FCC Rules.Operation is subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including

CAUTION

i. the device for operation in the band 5150-5250 MHz is

only for indoor use to reduce the potentialfor harmful interference to co-channel mobile satellite systems;

ii. the maximum antenna gain permittedfor devices in the

bands 5250-5350 MHz and 5470-5725MHz shall complywith the e.i.r.p.limit;and

iii. the maximum antenna gain permitted for devices in the

band 5725-5825 MHz shall complywith the e.i.r.p.limits specified for point-to-pointand non point-to-point operation as appropriate.

iv. Users should also be advisedthat high-power radars are

allocatedas primary users (i.e.,priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with FCC radiation exposure limitsset forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

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Important information

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and EconomicDevelopment Canada Rules.Operation is subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limitsset forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247 pour les appareilsradio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositifne doit pas produire de brouillage préjudiciable, et

2. ce dispositifdoit accepter tout brouillage reçu, y compris un brouillage susceptiblede provoquer un fonctionnement indésirable.

ADVERTISSEMENT

i. les dispositifsfonctionnant dans la bande 5 150-5 250

MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobilesutilisant les mêmes canaux;

ii. legain maximal d’antenne permis pour les dispositifs

utilisant les bandes 5 250-5350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;

iii. le gain maximal d’antenne permis (pour les dispositifs

utilisant la bande 5 725-5825 MHz) doitse conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

iv. De plus, les utilisateurs devraient aussi être avisés que

les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ilsont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

EU declaration of conformity

Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model SBID-MX265,SBIDMX275,SBID-MX286,SBID-MX365,SBID-MX375, SBID-MX386 and the OPS AM40, AM50 are in compliance with Directive 2014/53/EU.

WARNING

Operation of this equipment in a residentialenvironment this equipment may could cause radiointerference.

The fulltext of the EUdeclaration of conformity is availableat the following internet address: smarttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power

EIRP (dBm)

2402-2483.5 19

5150-5350 23

5470-5725 23

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—5150MHz5350MHZ is for indoor use only

CAUTION: EXPOSURE TO RADIO FREQUENCY

RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

Compliance to Malaysia specification

The SMART Technologies ULC Interactive Display SBID-MX265,SBID-MX275, and SBIDMX285 meet the Malaysian requirements as defined by the CertifyingAgency,SIRIM QAS International.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établiespour un environnement non contrôlé.Cet équipement doit être installé et utiliséavec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doitpas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

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United Arab Emirates – TRA registration details

Regulatory model SBID-MX065, SBID-MX065, SBID-MX075, SBID-MX086

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Important information

OPS– Regulatory model AM40

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Contents

Important information 3

Chapter 1: Welcome 10

About this guide 10 Identifying your specific model 11 Features 12 Components 13 Accessories 16 More information 17

Chapter 2: Installing the display 19

Moving the display to the installation site 19 Installing the display on a wall 21 Installing the display on a stand 28

Chapter 3: Connecting power, cables and devices 29

Connecting the iQ appliance 30 Connecting power 30 Connecting to a network 31 Connecting the Intel Compute Card 32 Connecting cables for room computers, guestlaptops and other input sources 33 Connecting external speakers 35 Connecting room control systems 36 Connector reference 37 AM40 iQ appliance 40 AM50 iQ appliance 41

Chapter 4: Configuring the network 43

Chapter 5: Turning on the display for the first time 44

Chapter 6: Orienting the display 46

Chapter 7: Maintaining the display 48

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Contents

Resetting the display 51 Removing and transporting the display 51 Updating iQ system software 52 Updating the display’s firmware 53

Chapter 8: Troubleshooting 56

Resolving remote control issues 57 Resolving general issues 57 Resolving issues with power 58 Resolving issues with image or video quality 58 Resolving issues with audio 61 Resolving issues with touch and digital ink 62 Resolving issues with remote management 64 Resolving issues with the iQ experience 64 Resolving issues with the Intel Compute Card 65 Resolving issues with software 65 Referring to the SMART knowledge base for additional troubleshooting information 66 Contacting your reseller for additional support 66

Appendix A: Adjusting iQ settings 68

Network settings 68 Personalization 69 Application settings 70 System settings 72

Appendix B: Adjusting display settings 75

Exiting the display’s settings 75 Network 75 Screen lock 76 Advanced 77 Update 78 Recovery 79 About 79

Appendix C: Remotely managing the display 80

Configuring the serial interface settings 81 Communication structure 81 Power states 84 Commands 85

Appendix D: Identifying the display 87

Appendix E: Supported resolutions 88

HDMI1 in, HDMI 2 in and HDMI 3 in 88 VGA 88

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Contents

Appendix F: Hardware environmental compliance 90

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 90 Batteries 90 More information 90

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Chapter 1

About this guide 10 Identifying your specific model 11

Identifying your SMARTBoard MX series interactive display model 11

Identifying your iQ appliance model 11 Features 12 Components 13

iQ appliance (and Intel Compute Card) 14

Screen 14

Pens 15

Front connector panel 15

Front control panel 15

Remote control 16

Remote control sensor 16

Status light 16

Ambient light sensor 16

Internal speakers 16 Accessories 16

SBA-100 projection audio system 16

SMART Audio 400 classroom amplification system 17

USB extenders 17

SMARTPCM8 series OPS PC 17 More information 17

This chapter introduces the SMARTBoard® MX series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard MX series interactive display. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time

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Chapter 1

Welcome

l How to configure the iQ appliance

l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information on the display’s settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page17).

Identifying your specific model

SMART offers several different models of the SMARTBoard MX series interactive display and iQ appliance.

Identifying your SMARTBoard MX series interactive display model

The following models of SMARTBoard MX series interactive display are available:

Model Screen size (approximate)

SBID-MX365 65" (165 cm)

SBID-MX375 75" (190 cm)

SBID-MX386 86" (218 cm)

SBID-MX265 65" (165 cm)

SBID-MX275 75" (190 cm)

SBID-MX286 86" (218 cm)

Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page17).

For help identifying your display, see Appendix D: Identifying the display on page87.

Identifying your iQ appliance model

The iQ appliance is installed in the accessory slot to enable iQ functionality. SMARToffers several different iQ appliance models. Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance installed in your display.

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Chapter 1

Welcome

Features

The SMARTBoard MX series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables or manual software and firmware updates.

The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance provides one-touch access to collaborative tools,

including a whiteboard, wireless screen sharing and a web browser.

Intel® Compute Card Models with an AM50 appliance can use an Intel Compute Card to provide a

complete Windows 10 solution at your fingertips, without the need for an external PC or cables.

Touch support You can do everything on the display that you can do at your computer—open

and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same

time.

Writing and drawing support

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm.

Up to two users can write or draw digital ink on the screen at the same time.

Remote control You can use a remote control with the SMARTBoard MX series interactive

display.

Audio support The display includes integrated speakers for presenting audio from connected

input sources.

Requires SMART Product Drivers to be installed.Some applications might not support all touch points.

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Chapter 1

Welcome

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page14

3 Light sensor Page16

4 Remote control sensor / status light Page16

7 Front connector panel

Not pictured

10 AC switch Page44

11 Bottom connector panel Page38

Front control panel Page15

Pen (×2) Page15

Speakers Page16

Page15

Side connector panel Page37

iQ appliance (and Intel Compute Card) Page14

12 Remote control Page16

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Chapter 1

Welcome

iQ appliance (and Intel Compute Card)

The iQ appliance is inserted in the accessory slot on the back of the following models:

l SBID-MX265

l SBID-MX275

l SBID-MX286

l SBID-MX365

l SBID-MX375

l SBID-MX386

Take advantage of iQ technology and access collaborative tools.

With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card in the appliance to provide a complete Windows 10 solution at your fingertips, without the need for an external PC or cables.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

TIP

Use the Identify your iQ appliance model on the SMART support site to identify your model of iQ appliance.

For more information about the iQ experience, see iQ experience on SMART’s support site.

Screen

The following are the dimensions for the display:

Model Diagonal Active touch area Active image area

SBID-MX365 64 1/2" (163.9cm) 573/8" × 32 3/4" (145.7cm ×

83.3cm)

SBID-MX375 74 1/2" (189.3 cm) 661/2" × 38" (168.8cm × 96.6cm) 65" × 36 1/2" (165 cm × 92.8cm)

SBID-MX386 85 5/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×

111.2cm)

56 1/4" × 31 5/8" (142.9 cm × 80.4 cm)

74 5/8" × 42" (189.5 cm × 106.6cm)

SBID-MX265 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7cm ×

83.3cm)

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56 1/4" × 31 5/8" (142.9 cm × 80.4 cm)

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Chapter 1

Welcome

Model Diagonal Active touch area Active image area

SBID-MX275 74 1/2" (189.3cm) 661/2" × 38" (168.8 cm × 96.6cm) 65" × 36 1/2" (165 cm × 92.8cm)

SBID-MX286 855/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×

111.2cm)

74 5/8" × 42" (189.5 cm × 106.6cm)

Pens

The display comes with two pens.

The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink.

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 USB 2.0 Type-A connector Connect USB drives and other devices that you want

to use with the currently selected input source.

2 USB 2.0 Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB 2.0 Type-B connector

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to the

display (see page33).

Front control panel

The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons.

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Chapter 1

Welcome

Remote control

The remote control is an alternative to the front control panel for controlling the display.

Remote control sensor

The status light blinks green and red when it registers a button being pressed on the remote control.

Status light

The status light blinks green and red when it registers a button being pressed on the remote control.

When the status light is red, the display is in a low power state. To wake the display, press the Power button

on the front control panel or POWERon the remote control.

Ambient light sensor

The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make sure Auto is enabled in Brightness and volume in the display’s settings. See Brightness and volume on page77.

Internal speakers

The display includes two 10 W rms integrated speakers. You can also connect external speakers (see Connecting external speakers on page35).

Accessories

Accessories for the display include the following:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

l SMART PCM8 series OPS PC

SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display’s front control panel or the digital volume controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146).

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Chapter 1

Welcome

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications (smarttech.com/kb/171137).

NOTE

The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.

USB extenders

As noted in Connecting cables for room computers, guestlaptops and other input sources on page33, the USB connection between the display and computer should be no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

SMARTrecommends only using USBextenders with the USB connectors on the side and bottom connector panels on the display.

For more information, see:

l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART interactive

display

l USBcables and connectors

SMARTPCM8 series OPS PC

The optional SMARTPCM8 series OPS PC (smarttech.com/kb/171429) provide a fully functional Windows 10 solution at your fingertips, without the need for an external PC or cabling.

More information

In addition to this guide, SMART provides the following documents for the display:

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Chapter 1

Welcome

Document Link

User’s guide smarttech.com/kb/171284

SBID-MX165, MX175, MX186, MX265, MX275, MX286, MX365, MX375, and

smarttech.com/kb/171274

MX386 installation instructions

SBID-MX265 specifications smarttech.com/kb/171240

SBID-MX275 specifications smarttech.com/kb/171259

SBID-MX286 specifications smarttech.com/kb/171260

SBID-MX365 specifications smarttech.com/kb/171369

SBID-MX375 specifications smarttech.com/kb/171367

SBID-MX386 specifications smarttech.com/kb/171368

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard MX series interactive displays pages in the Support section.

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Chapter 2

Moving the display to the installation site 19

Using transportation aides 20

Accommodating doorways, hallways and elevators 20

Dealing with cracked, chipped or shattered glass 21

Saving the original packaging 21 Installing the display on a wall 21

Choosing a location 22

Choosing a height 24

Assessing the wall 24

Selecting mounting hardware 25

Selecting a wall mount 25

Mounting the display 25 Installing the display on a stand 28

Using SMART mobile stands 28

Using a third-party stand 28

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to install it.

On occasion, you might also need to move the display to another location after initially installingit.

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Chapter 2

Installing the display

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that occur

during the display’s transportation.

l When moving the display

Follow local safety regulations and standards.

Pack the display in its original packaging, including the pallet.

Move the display so that its top frame faces up.

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or on to an elevator. In these situations, keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up).

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Chapter 2

Installing the display

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered

glass on an interactive display, for information about conditions that can cause the display’s glass to shatter

even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging and repack the display with as much of it as possible if you ever need to move the display after installation. This packaging was designed to provide the best possible protection against shock and vibration.

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Moving the display without correct packaging can lead to product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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Choosing a location

Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the display.

Refer to local regulations regarding accessibility. The location allows for multiple users to access the display at the same time.

The location accommodates room traffic patterns, and there are no tripping

hazards. The display is not installed where it could be hit by a door or gate.

There are no nearby heat sources directed at the display such as a radiator or

heat vent. There are no nearby shelving units, desks, or other furniture that has doors or

drawers that could hit the display. Furniture, wall décor, and other room features, such as light switches and

thermostats, do not block the display and are not blocked by it. (You might be able to move some of these room features to accommodate the display.)

The location is close to:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

External audio systems and other devices that you want to connect to the display

NOTES

If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

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Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Risks of light Interference include:

Reduced visibility: Light sources can cause glare on the display’s screen, reducing its visibility.

Touch system interference: Many displays use infrared (IR) light as a key component of the touch system. Strong light that hits the display’s screen directly can cause interference with the touch system and prevent the display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard MX or

MX100 for the best audio performance).

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Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page17). The display isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the display.

There is adequate ventilation or air conditioning around the display so that heat

can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4"(10cm) of

space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight (see More information on page17).

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In some situations, you may need to request an engineering analysis to determine if the wall can support the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use additional hardware to transfer some of the weight to the floor.

The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See the SBID-MX165, MX175, MX186, MX265, MX275 and MX286, MX365, MX375, MX386 installation instructions (smarttech.com/kb/171274).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of adisplay are designed to work properly when the display is mounted in the orientation described in its installation instructions. Mounting the display in a different orientation can cause malfunctions and will void the display’s warranty.

There are a number of potential hazards of mounting adisplay in a non-standard orientation or angle:

l Mounting adisplay horizontally (like a table top) can cause the glass to sag, damaging the display or

interfering with the display’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and,

in displays that use projectors, exploding projector bulbs.

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape

orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

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l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the

display’s weight and size.

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l If you’re not using the included bolts to fasten the wall mount to the display, see the following table.

SMARTBoard MX365

SMARTBoard MX265

SMARTBoard MX375

SMARTBoard MX275

Part number 1031028

Minimum M6 length

14 mm + x mm where x is the combined thickness of the wall

mount and washer

Part number 1033445

Minimum M8 length

Part number 1031028

Maximum M6 length

18 mm + x mm where x is the combined thickness of the wall

mount and washer

Part number 1033445

Maximum M8 length

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

Minimum M8 length 18 mm + x mm

where x is the combined thickness of the wall mount and washer

Maximum M8 bolt length

30 mm + x mm where x is the combined thickness of the wall

bracket and washer

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

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SMARTBoard MX386

SMARTBoard MX286

Minimum M8 length 14 mm + x mm

where x is the combined thickness of the wall mount and washer

Maximum M8 bolt length

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

30 mm + x mm where x is the combined thickness of the wall

mount and washer

CAUTION

Do not over-tighten the bolts.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard MX on a stand.

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Connecting the iQ appliance 30 Connecting power 30 Connecting to a network 31

AM50 iQ appliance 31 Connecting the Intel Compute Card 32 Connecting cables for room computers, guestlaptops and other input sources 33

Using recommended cables 33

Connecting to the side connector panel 34

Connecting to the bottom connector panel 34

Connecting to the front connector panel 35

Viewing a connected computer or other device’s input 35 Connecting external speakers 35 Connecting room control systems 36 Connector reference 37

Side connectorpanel 37

Bottom connectorpanel 38

Front connector panel 39

Other connectors 39 AM40 iQ appliance 40 AM50 iQ appliance 41

Connect the display to power after you install it but before you turn it on for the first time. You can also connect cables for room computers, guest laptops or other input sources as well as for speakers and room control systems.

By installing cables in advance, you make use of connectors that might not be accessible after the display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.

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Connecting the iQ appliance

For more information about installing the iQ appliance in SMARTBoard MX series interactive displays, see the SBID-MX165, MX175, MX186, MX265, MX275, MX286, MX365, MX375, and MX386 installation instructions (smarttech.com/kb/171274).

CAUTION

Install the AM50 iQ appliance and Intel Compute Card before you turn on the display for the first time.

IMPORTANT

If you’re installing an AM50 iQ appliance in a display, make sure the display’s firmware is updated to 1.8.7 or later. The display may not function properly if the display’s firmware is not updated. See Updating the display’s firmware on page53.

Connecting power

SBID-MX265 SBID-MX365

Connect the supplied power cable from the AC power inlet on the side of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information (see More information on page17).

SBID-MX275 SBID-MX375

SBID-MX286 SBID-MX386

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Connecting to a network

IMPORTANT

Do not use the RJ45 jack on the AM40 iQ appliance to connect to a network.

The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliance’s apps require a network connection as well. You can use one of the display’s RJ45 jacks (pictured) to connect to a network, or you can use a Wi-Fi connection. For more information about the display’s network connection and configuration, see Connecting to a

network.

You can also connect a computer to the display’s other RJ45 jack so the display and computer are connected to the same network.

IMPORTANT

Do not use the RJ45 jack on the SMARTPCM8series OPSPC to connect to a network.

AM50 iQ appliance

There are three ways to connect the AM50 iQ appliance to a network:

l Wi-Fi

l connect an Ethernet cable from a network outlet directly to the AM50 iQ appliance’s RJ45 jack

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l connect an Ethernet cable from a network outlet to the display’s RJ45 IN jack, and then connect

another Ethernet cable from the display’s RJ45 OUT jack to the AM50 iQ appliance’s RJ45 jack

Connecting the Intel Compute Card

With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card in the slot on the AM50 iQ appliance to access the card’s Windows 10 operating system from the display.

IMPORTANT

Make sure the Intel Compute Card is inserted before you turn on the display.

NOTE

By default, the HDMI output extends the Windows desktop, and this can cause display problems in certain configurations. If you experience issues, set the HDMI out to a mirrored desktop rather than the default extended desktop. Right click, select Display settings, and set the secondary display to mirror the first.

TIP

You can connect peripherals, such as a keyboard or mouse, to the Intel Compute Card using the USB receptacles on the iQ appliance.

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Connecting cables for room computers, guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players.

NOTE

If your display is configured with firmware 2.0.6 (and later), you can configure the HDMI version for each HDMI connector as either HDMI 1.4 or HDMI 2.0. This allows you to connect HDMI 1.4 devices that are incompatible with HDMI 2.0 connectors and would otherwise appear as DVI devices, see HDMI [connector number]-EDID version on page78.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

Using cables that exceed these maximum lengths may produce unexpected results, such as degraded picture quality or degraded USB connectivity.

Use only certified HDMI cables that have been tested to support the performance standard you require.

populated and wired.

computer and the display is greater than 16' (5 m). For more information, see USB extenders on page17.

The performance of cables longer than 23' (7 m) is highlydependent on the cable’squality.

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Connecting to the side connector panel

The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Both connectors can accommodate an HDMI cable for video and audio, and both support HDMI 2.0.

NOTES

l The USB Type-B connector for touch control is located on the bottom connector panel. See

Connecting to the bottom connector panel below.

l You can connect a wireless USB keyboard and mouse to the two USB Type-A connectors.

Connecting to the bottom connector panel

The bottom connector panel includes a video connector and USBconnector:

l VGA: This connector can accommodate a VGA cable for video.

l USBType-B: This connector can accommodate a USB cable for touch control for computers

connected to HDMI 1, HDMI 2 or VGA.

NOTE

When connecting a computer to the VGA connector, use the Stereo 3.5 mm in connector for audio.

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Connecting to the front connector panel

In addition to the three sets of video connectors on the side and bottom connector panel, there is one set of computer connectors on the front control panel:

l HDMI 3: This set of connectors can accommodate a USBcable for

touch control and an HDMI cable for video and audio. This input supports HDMI1.4 with HDCP1.4.

l USBType-B: This connector can accommodate a USB cable for

touch control for computers connected to HDMI 3.

Viewing a connected computer or other device’s input

Users can tap the Input button to open the input selection menu. Tap an input source to view the computer or other device’s input on the display.

For information about viewing a connecteds device’s input, see the SMARTBoard MX series interactive display user’s guide (smarttech.com/kb/171284).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a room. You can connect external active speakers if you’re providing sound in a larger space. See SMART Audio 400 classroom amplification system on page17 for more information. You can connect external speakers to the display using the stereo 3.5mm out connector (pictured).

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The display also provides a Sony/Philips Digital Interface (S/PDIF) optical out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix C: Remotely managing the display on page80).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote control.

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Connector reference

Side connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 HDMI 1.4 out (HDCP-

compliant)

2 USB 2.0 Type-A

connector

External monitor This connector is HDCP-encrypted

HDMI.

NOTE

HDMIout is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions.

USB drives and other devices Connect a USBdrive to update the

display’s firmware.

NOTE

If troubleshooting an issue with the display, connect a USB mouse to navigate the display’s on-screen menu.

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No. Connector Connects to Notes

3 USB 2.0 Type-A

connector

USB drives and other devices Connect USB drives and other

devices that you want to use with the currently selected input source.

4 HDMI 1 2.0 in HDMI 1 input (videoandaudio) See page33.

5 HDMI 2 2.0 in HDMI 2 input

See page33.

(videoandaudio)

6 RJ45 (×2) Network See page31.

Bottom connectorpanel

The following diagram and table present the connectors on the display’s bottom connector panel:

No. Connector Connects to Notes

1 USB 2.0 Type-B HDMI 1, HDMI 2 or VGA input

(touch)

See page33.

2 RS-232 Room control system See page80.

3 Stereo 3.5 mm out External speakers or audio

See page35.

system

4 S/PDIF out Optical digital audio output See page35.

5 Stereo 3.5 mm in VGA input (audio) See page33.

6 VGA in VGA input (video) See page33.

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Front connector panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Name Procedure

1 USB 2.0 Type-A connector Connect USB drives and other devices that you want

to use with the currently selected input source.

2 USB 2.0 Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB 2.0 Type-B connector

4 HDMI 3 input connector Connect a computer or other input source to the

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

display (see page33).

Other connectors

There are additional connectors on the bottom of the display (see Installing the display on a wall on page21 and Appendix C: Remotely managing the display on page80).

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AM40 iQ appliance

This diagram and table describe the connectors on the AM40 iQ appliance:

AM40

No. Connector Connects to Notes

1 LED [N/A] LED lights green when the iQ

appliance is inserted in the accessory slot and turned on.

2 Micro SD [N/A] This connector is a service port.

3 HDMI out [N/A] Do not use. See page37.

4 USB Type-A (×2) Supported peripherals [N/A]

5 RJ45 (AM40 iQ

appliance)

6 Eject button [N/A] This button ejects the Intel

[N/A] Do not use this connector. Use the

connectors on the display instead. See page31.

Compute Card. See Ejecting the Intel Compute

Card.

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AM50 iQ appliance

This diagram and table describe the connectors on the AM50 iQ appliance:

AM50

No. Connector Connects to Notes

1 Eject button [N/A] This button ejects the Intel

Compute Card. See Ejecting the Intel Compute

Card.

2 Intel Compute Card [N/A] [N/A]

4 HDMI out [N/A] Do not use. See page37.

5 USB Type-A

6 USB Type-A

RJ45 Network Use this connector to connect the

AM50 iQ appliance to a network. See AM50 iQ appliance on page31.

Supported peripherals Supported USB devices connected

(CC)

Supported peripherals Supported USB devices connected

(iQ)

to this receptacle are available in the Windows 10 operating system.

See Using Input.

connected to this receptacle are available to the iQ experience.

See Chapter 3: Connecting power, cables and devices on page29.

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No. Connector Connects to Notes

7 Power button and LED [N/A] LED lights when the appliance is

inserted in the accessory slot and turned on.

Press the Power button to start Windows 10 on the Intel Compute Card.

8 Lock and Eject LEDs [N/A] The Lock LED lights when the

AM50 appliance shouldn’t be removed from the display.

The Eject LED lights when it is safe to remove the appliance from the display. See Ejecting the Intel

Compute Card.

Not pictured

Intel Compute Card label

iQ appliance (AM50) label

[N/A]

The label for the Intel Compute Card. The label is titled “Assembly, PC, AM50”.

The label for the AM50 appliance. The label is titled “Model / AM50”.

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You can connect the display to a network using Wi-Fi or an Ethernet connection. Before connecting the display, your organization’s network administrators need to configure the network to allow users to update the display’s firmware automatically and use all the features of the iQ experience.

To configure the network

1. To configure the network for use with all the iQ experience features, see Configuring the display’s network connection in Configuring your organization’s network for a SMART display with the iQ

experience.

2. Open the port required for automatic firmware updates:

Protocol Port range

TCP 80

3. Add the following URLs to the network whitelist:

URL

http://api.lango-tech.cn

http://lango-tech.cn/

http://otaa.lango-tech.cn

http://otag.lango-tech.cn

http://downloads.smarttech.com

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CAUTION

l Install the AM50 iQ appliance and Intel Compute Card before you turn on the display for the first

time.

l After turning on and setting up the display, update the display’s firmware. See Updating firmware for

your SMARTBoard MX.

Turn on the display after mounting it and connecting power and devices.

To turn on and set up the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

SBID-MX265 SBID-MX365

SBID-MX275 SBID-MX375

SBID-MX286 SBID-MX386

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Select your time zone, and then tap Next.

5. Set the date, and then tap Next.

6. Set the time, and then tap Next.

7. Name the display, and then tap Next.

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8. If the display isn’t using a wired network connection, select a wireless network, and then tap Next.

IMPORTANT

The display needs an internet connection for downloading and installing important updates. Ask the network administrator to confirm that the network has been correctly configured for the iQ experience. For more information about network configuration, see Connecting a SMART display

with the iQ experience to a network.

9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board MX series interactive displays user’s guide (smarttech.com/kb/171284).

10. Select the apps you want to appear in the Apps Library, and then tap Next.

TIP

To change which apps appear in the Apps Library, see Launcher on page70.

11. Tap Finish.

The Welcome screen appears.

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Use SMART Settings on computers connected to the display to orient it.

If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display.

NOTE

You can use your finger or a pen to orient the display.

To orient the display when connected to a computer

1. Open SMARTSettings.

Operating system Procedure

Windows® 10

Windows 8

Windows 7 Select Start > All Programs > SMART Technologies >

macOS

2. Tap Orient.

3. Tap the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.

IMPORTANT

Hold the pen at a right angle to the screen.

Select Start.

Scroll to and select SMART Technologies > SMARTSettings.

Open the Apps screen.

Scroll to and select SMART Technologies > SMARTSettings.

SMARTTools>SMARTSettings.

Press the SMARTBoard icon on the Mac menu bar.

Press SMARTSettings.

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4. Continue until you’ve pressed all the targets.

The orientation window closes.

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Checking the display installation 48 Cleaning the screen 49 Cleaning the touch sensors 49 Maintaining ventilation 50 Preventing condensation 50 Replacing the pens 50 Turning the display off and back on 51 Resetting the display 51 Removing and transporting the display 51 Updating iQ system software 52

Applying an automatic iQ system software update manually 53 Updating system software manually 53

Updating the display’s firmware 53

Applying the display’s firmware update manually 54 Updating the display’s firmware manually 54

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that the display remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting hardware.

If you find an issue, contact a trained installer.

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Maintaining the display

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the

screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or

discolor the screen.

To clean the screen

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on page51).

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

You can also use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the plastic.

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To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic between the screen and the frame.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You

might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smoke.

Preventing condensation

If the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display’s anti-glare coating, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts (seesmarttech.com/Support/PartsStore).

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Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171284).

In some situations, such as when you need to transport the display or clean its screen, you need to turn the display off for a period of time. You can turn it back on after.

To turn the display off

Press and hold the Power button on the front control panel for two seconds.

To turn the display back on

Press the Power button on the front control panel.

Resetting the display

You can reset the display and the iQ appliance using the switch on the back of the panel.

To perform a factory reset, see Recovery on page79. A factory reset returns all options to their default values.

To reset the display

1. Flick the switch to the OFF (O) position.

2. Flick the switch to the ON (|) position.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion.

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To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The display can

fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.

Turn off the display by pressing and holding the Power button on the front control panel for two

2. seconds.

3. Flick the switch on the back of the display to the OFF(O) position.

4. Remove all accessible cables, connectors and antennae.

5. Remove the iQ appliance from the accessory slot.

6. Lift the display from its mounting location and insert it into its original shipping box.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page19.

Updating iQ system software

When the iQ appliance is connected to the Internet, it updates its system software automatically.

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When a system software update is available, the iQ appliance downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. The update begins when the countdown finishes. The display shows a blank screen for four minutes. When the update is complete, the display shows the Home screen.

When the update is installing, touch, the front control panel and remote control will not respond.

NOTE

You can configure your organization’s network to allow or prevent automatic system software updates (see Connecting to a network).

Applying an automatic iQ system software update manually

If the iQ appliance has downloaded the system software update but hasn’t yet applied the update, you can start the update process manually from Settings.

To apply an automatic iQ system software update manually

From the Home screen, tap Settings .

2. Scroll to Auto Update.

3. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

Updating the display’s firmware

The display checks for firmware updates automatically, provided the display’s date and time are set correctly (see Date & Time on page72) and the display is connected to the internet. The display notifies you when a firmware update is available.

When a display is connected to the Internet and an update for the display’s firmware is available, the display shows a message that an update is available.

l Tap Update to update the display’s firmware.

l Tap Ignore to skip that specific firmware update. The display won’t apply that update even if you

check for updates manually.

l Tap Cancel to update the display’s firmware at a later time.

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The display applies the firmware update automatically if no options are selected after a short time.

When the update is installing, touch, the front control panel and remote control will not respond.

To make sure the network is configured properly for firmware updates, see Chapter 4: Configuring the network on page43.

Applying the display’s firmware update manually

To apply a system software update

1. A dialog box appears on the screen asking if you want to update the display’s firmware.

2. Tap Update to update the display’s firmware.

Tap Cancel to update the display’s firmware at a later time.

To apply an automatic system software update manually

On the display, press the Menu button on the front control panel.

2. Tap Update.

3. Under Update, tap Update.

Updating the display’s firmware manually

You can download display’s firmware updates at smarttech.com/downloads and update your display using a USB drive.

1. Go to smarttech.com/downloads and download the update file for your size of display.

2. Copy the .zip file to a USB drive.

3. Insert the USB drive into the display USB.

Press Menu on the front control panel to open the display’s settings.

5. Tap Update.

6. Tap Check.

A dialog box appears.

7. Tap USB.

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8. The upgrading software screen appears.

If the update includes an upgrade to the touch firmware, don’t touch the screen during an update.

9. Using the switch on the back of the display, turn off the display.

10. Wait 10 seconds.

11. Using the switch on the back of the display, turn on the display.

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Resolving remote control issues 57 Resolving general issues 57 Resolving issues with power 58 Resolving issues with image or video quality 58 Resolving issues with audio 61 Resolving issues with touch and digital ink 62 Resolving issues with remote management 64 Resolving issues with the iQ experience 64 Resolving issues with the Intel Compute Card 65 Resolving issues with software 65 Referring to the SMART knowledge base for additional troubleshooting information 66 Contacting your reseller for additional support 66

Finding the display’s serial number 66 Finding the iQ appliance serial number 66 Finding the Intel Compute Card serial number 67

The following information helps you resolve a variety of common issues with the display, including issues with:

l Remote control

l Power

l Video

l Image quality

l Audio

l Touch and digital ink

l Remote management

l iQ experience

l Intel Compute Card

l Software

l SMART PCM8 series OPS PC

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Resolving remote control issues

Issue Solutions

Some buttons on the remote control don’tdo anything.

The display doesn’t respond or responds intermittently when you press remote control buttons..

Not all buttons on the remote control have an effect on the display.See using-theremote-control.htm for a guide to the remote control’s buttons.

l Make sure you are using the correct remote control for your display. See using-the-

remote-control.htm for an image of the correct remote control.

l Make sure you are aiming the remote control’s IR transmitter at the remote control

sensor on the bottom right corner of the display while standing in front of the display,not to the side.

l Make sure that both the remote control’s IR transmitter window and the display’s

remote control sensor are clean and unobstructed.

l Replace the remote control’s batteries.

Resolving general issues

Issue Solutions

You’ve forgotten the lock screen password.

You forgot the Settings security password.

The display can’t connect to a 5GHz wireless network.

Contact SMARTSupport.

The wireless network may be operating on bands that the display doesn’t support. Contact your network administrator.

The message “The board is not compatiblewith the inserted iQ appliance” appears on the screen.

The pen is broken. Contact SMARTSupport.

The Freeze button is not working. See The Freeze button is not working on SMART Board MX series interactivedisplays.

See "The board is not compatible with the inserted iQ appliance" message appears on

a SMART Board MX series interactive display.

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Resolving issues with power

Issue Solutions

The display doesn’t turn on and its power light isn’t lit.

The display turns on but nothing shows on the screen.

The display doesn’t turn on when you use a connected computer’s mouse or keyboard.

You’re experiencing other issues with power, or the previous solutionsdon’t resolve the issue.

l Make sure the power cable is securely fastened to the power outlet and the display.

NOTE

If the power cable is plugged into a power bar, make sure the power bar is securely fastened to the power outlet and turned on.

l Make sure the switch on the back of the display is in the ON (I) position. l Make sure the power outlet is workingby testingit with a different device. l Make sure the power cable is working by testing it with a different device.

l Press the Power button to wake the display.

NOTE

The status light is red when the display is in a low power state.

l If the status light is solid green, see Resolvingissues with image or videoqualitybelow. l Restart the display.

See Turning the display off and back on on page51.

l Make sure the computer is on. l If the status light is red, press the display’s Power button to wake the display.

See Referring to the SMART knowledge base for additionaltroubleshootinginformation on page66.

Resolving issues with image or video quality

Issue Solutions

You’re experiencing the followingor similar issues with image quality:

l There are lines or snow on the

screen.

l The image is flickeringor

flashing.

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l Make sure the display’s firmware is updated to 1.8.7or later. The display may not work

properly if the display’s firmware is not updated. See Updating the display’s firmware on page53.

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Issue Solutions

You’re experiencing the followingor similar issues with video:

l The videois distorted. l There is visual noise. l The image is dim.

There are bright spots on the screen.

NOTE

It is normal for some areas of the screen to be slightlybrighter than other, but these variations should be minor.

l Make sure any connected computers are on and not in Standby mode. l Set the connected computers’ resolution and refresh rate to values that the display

supports. See Appendix E: Supported resolutions on page88.

l Restart the display and any connectedcomputers.

See Turning the display off and back on on page51.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the displayand

the computer.

l If the video connection uses and extender or goes through a wall socket,try connecting

the display and computer directly.

l Replace the videocable to determine if the issue is with the cable. l Make sure the iQ appliance is securely installed in the accessory slot and its power light

is on.

l Make sure your computer’s videodriver is up to date.

l Open the on-screen display menu. If it appears correctly,the issue is with the video

input.

l Take a photograph of the screen that shows the variation in brightness and send it to

SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligiblefor a replacement.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the displayand

the computer.

l If the video connection uses and extender or goes through a wall socket,try connecting

the display and computer directly.

Colors don’t appear correctly. l Minor differences in colors across displaysare common. This issue is not unique to

SMART products.

l If you’re using a VGA video input,use a different cable or connect a different source to

see if the issue is with the cable or input source.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the displayand

the computer.

l If the video connection uses and extender or goes through a wall socket,try connecting

the display and computer directly.

l Perform a factory reset.

See Factory Reset on page72.

l Take a photograph of the screen that shows the issue with color and send itto SMART

support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligiblefor a replacement.

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Issue Solutions

The image is cut off or shifted to the left or right.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

The display is on, but nothing shows on the screen.

l Adjust the connected computers’ video settings,particularly zoom, crop, underscan and

overscan. See the computer’s operating system documentation.

l If the computer’s desktop is entirely black,change it to gray or a different color. l If the computer’s desktop is extended across multiple screens, duplicate the desktop

across the screens or use the display as the only screen.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the displayand

the computer.

l If the video connection uses and extender or goes through a wall socket,try connecting

the display and computer directly.

Adjust the connected computers’ video settings,particularly underscan or overscan. See your computer’s operating system documentation.

See Image persistence or burn in on LCD displays.

l Make sure any connected computers are on and not in Standby mode.

Make sure the screen is working by pressing Input on the front control panel and selecting the correct input source for your device.

l Restart the display and any connectedcomputers.

See Turning the display off and back on on page51.

l Replace the videocable connecting the computer to the display to determine if the issue

is with the cable.

l If the video source is HDCP-protected,make sure it’s connected to an HDMI port that

supports a compatible version of HDCP.The HDMI 3 port supports only HDCP1.4. Be sure to connect devices that use HDCP 2.2 to the HDMI 1 or HDMI 2 port.

A computer is connectedto the display, but only a “No Signal” message appears on the screen.

If an AM50 iQ appliance with an Intel Compute Card is installedin the display and a “No Signal”message appears on a blue screen.

l Connect the computer to one of the display’s video input connectors.

NOTE

In the input source menu, video input connectors that have a deviceconnected are blue.

l Make sure the computer is the currently selectedinput. l Make sure the connectedcomputer’s video connector is configured to output a

supported videosignal. See No video display output from a laptop.

l If you’re using two connectedvideo cables, use one longer cable or move the computer

so it’s withina single cable length of the display.Make sure the cable length is within the maximum length specified in the display’s specifications.

l The computer is using a video resolutionor refresh rate that the display doesn’t

support. Set the computer to a supported resolution and refresh rate. See Appendix E: Supported resolutions on page88.

l Make sure the computer hasn’t entered Sleepmode. Press a key on your computer’s

keyboard to wake it up.

Make sure the Windows operating system on the Intel Compute Card hasn’t entered Sleepmode. Tap the display’s screen to wake up the operating system.

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Issue Solutions

No image appears on a deviceyou’ve

See Using a secondary display. connectedto the display’s HDMI OUT connector.

The image from a device connected to the VGA port is cut-off or not centered.

You’re experiencing other issues with videoor image quality,or the previous

l Make sure the computer’s background is not a dark or solid-blackimage. l Switch to a different videoinput source, then switch back to the VGA input.

See Referring to the SMART knowledge base for additionaltroubleshootinginformation

on page66. solutions don’t resolvethe issue.

Resolving issues with audio

Issue Solutions

You’re experiencing the followingor similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is low.

l The sound is distorted or

muffled.

l Turn up the computer’s volume. l If you’re using external speakers, make sure the speakers are turned on. l Make sure the cables connecting the display to the computer are securely fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input.

Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, See SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171257).

l Adjust the volume on the display and the connectedcomputer, and make sure both are

not muted.

l Make sure the display is set as the default audio device for the connected computer.

See the connected computer’s operating system documentation.

l If you’re using the display’s integrated speakers, set the volume for the computer and

any running applications to 80%, and then adjust the display’s volume.

If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

l If you’re connectinga computer to the VGA connector, make sure an analog audio

cable is also connected from your computer’s audio output to the display’s analog audio

input.

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Issue Solutions

A whine or buzzing sound is coming from the backof the display.

l Alldisplays emit some electrical noise.Such sounds may be more noticeablewith some

displays than with others. However, if you hear noise from the front of the display,

contact SMARTSupport.

l Make sure all devices are connected to the same power outlet or power bar. l If the computer is connected to the display with analog audio cables (for example,3.5

mm audio cable with the VGA video input), make sure you are using high-quality cables

with electromagnetic interference (EMI) protection.Make sure audio cables don’t run

alongsidepower cables.

l Use a digital HDMI connection for videoand audio.Audio hum is far less common with

digital connections than it is with analog.

You’re experiencing other issues with audio, or the previous solutions don’t

See Referring to the SMART knowledge base for additionaltroubleshootinginformation

on page66. resolve the issue.

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the followingor similar issues with touch and digital ink:

l When users touch or write on

the screen, the pointer or digital inkappears in the wrong place.

l Touch is not workingor is not

accurate.

l Touch control and digital ink are

intermittent.

l The display only responds to

touch on part of the screen.

l Digitalink disappears as you

write.

l If you’re using two pens, make sure they’re at least 2" (5 cm) apart. l Make sure you are not holding the pen near its tip, and that the pen is at a right angle

(90°) to the screen.

l Restart the display.

See Turning the display off and back on on page51.

l If touch interactivity is slow, close some open applications on the computer. l Make sure the pen nib is not worn. Replacement pens are available from the Store for

SMART Parts (see smarttech.com/Support/PartsStore).

l Make sure you are using a SMARTBoard MX series interactive display pen. l Use a known working pen from another SMARTBoard MX series interactivedisplay to

checkif the issue is being caused by the pen.

l Clean the optical touch sensors. See Cleaning the touch sensors on page49. l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connectedcomputers, and orient your display.See Chapter 6: Orienting the displayon

page46.

l if touch is not accurate, make sure the computer’s image occupiesthe entire screen

area, with no black borders. If there are black borders, adjust the overscan or

underscan settings on your computer’s video settings,so that the image fillsthe screen.

l Open SMART Product Drivers and orient the display.This willset up a non-native touch

system orientation for your computer.

l Update the firmware. l Confirm with the installers that the computer is connectedto the displaywith only a

singlecable.

l If touch interactivity is slow, close some open applications on the computer. l if touch is not accurate, make sure the computer’s image occupiesthe entire screen

area, with no black borders. If there are black borders, adjust the overscan or

underscan settings on your computer’s video settings,so that the image fillsthe screen.

l Open SMART Product Drivers and orient the display.This willset up a non-native touch

system orientation for your computer.

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Issue Solutions

l Make sure the USB cable is securely fastened to both your computer and the display. l Make sure the USB cable is not longer than the maximum specifiedin the display’s

l Use a USB 2.0 cable and make sure it’s connected to the correct USB connector that’s

l Make sure the latest version of SMART Product Drivers is installed on your computer.

l Remove any USB cable extenders. For best results, use a USB cable that’s no longer

l Remove any external infrared lightsources such as sunlight,incandescent or arc lights,

l Remove the display from the wall,calibrate it and confirm if this resolves the issue. If it

specifications.

associated with the video input source.

See Connecting cables for room computers, guestlaptops and other input sources on

page33.

SMARTBoard MX series interactive displays require SMARTProduct Drivers 12.10 or

later.

See smarttech.com/downloads.

than 16' (5 m).

desk lamps and infrared audio devices or move the display to another location in the

room.

does,check the wall and wall mount for issues.

The display responds to touch but not to writing with a pen.

The display doesn’t respond to touch at all.

You can’t write or draw in Microsoft® Office.

You’re experiencing other issues with touch and digital ink,or the previous solutions don’t resolvethe issue.

l Make sure you are using a SMARTBoard MX series interactive display pen. l Make sure the pen nib is not worn. A worn pen nib might be interpreted as a finger

touch.Replacement pens are available from the Store for SMART Parts (see

smarttech.com/Support/PartsStore).

l Reinstall or update SMART Product Drivers.

l A red X appearing on the SMART Product Drivers icon in your Windows task bar or Mac

menu bar indicates that no display is connected. If a red X appears, open SMART

Settings and use the connection wizard for assistance.

l Make sure any connected computers have detected the display’sUSB connection and

installeddrivers. On Windows computers, open Device Manager and make sure there is

no red X or yellow explanation mark (!) over the display’s icon. On Mac computers, open

System Information and ensur e there are no error messages in the display’s row.

l Make sure you’re using Microsoft Office 2013 or later. l Reinstall or update SMART Product Drivers and SMARTInk. l Refer to the SMART Ink user’s guide (smarttech.com/kb/171190) for more information

about inking in Microsoft applications.

See Referring to the SMART knowledge base for additionaltroubleshootinginformation

on page66.

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Resolving issues with remote management

Issue Solutions

You’re experiencing general issues with remote management.

Usingthe command setpowerstate=on doesn’t turn on the display

l The display doesn’t respond to a

control command

l Commands are not followed by

a command prompt that indicates the display is ready to receive the next command.

l Make sure all the cable connectionsare secure. l Be aware that some commands work only when the display is on.

See Configuring the serial interface settings on page81.

l Restart the display and the remote management system.

See Turning the display off and back on on page51.

l Configure the serial interface settings.

See Configuring the serial interface settings on page81.

l Add spaces around the operator symbol (=).

Ensure Power on RS232 is enabled in the display’s on-screen settingsmenu ( ).If the

display’s firmware is version 1.9.2 or earlier, disable Power saving mode in the display’s

on-screen settings menu. See Power saving mode on page78.

l The display is in a Power Saving mode in which the RS-232control system is not yet

operating.

Ensure the display is in a power state in which the RS-232 control system is ready to

receive commands. Ensure Power on RS232is enabled in the display’s on-screen

settings menu ( ).If the display’s firmware is version 1.9.2 or earlier,disable P ower

saving mode in the display’s on-screen settings menu.

l The display's firmware has not been updated to version 1.8.4or later. Check the

firmware version in the display'son-screen settings menu. See MX system version on

page79.

To update the display's firmware to version 1.8.4 or later, see Updating the display’s

firmware on page53.

l Commands might have been incorrectly terminated with a carriage return (0x0d) and a

linefeed (0x0a).

Terminate commands with only a carriage return (0x0d).

You’re experiencing other issues with remote management, or the previous

See Referring to the SMART knowledge base for additionaltroubleshootinginformation

on page66. solutions don’t resolvethe issue.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard, SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software.

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Resolving issues with the Intel Compute Card

Issue Solutions

An AM50 iQ appliance with Intel Compute Card is installed in the display but you can’t select Intel Compute Card from the Input Selection Menu.

An AM50 iQ appliance with Intel Compute Card is installed in the display but you can’t connect to a network.

Make sure the display’s firmware is updated to 1.8.7 or later. The

display may not work properly if the display’s firmware is not

updated. See Updating the display’s firmware on page53.

Make sure the Intel Compute Card is properly installed in AM50 iQ

appliance’s Compute Card port. Eject and reinsert the Intel Compute

Card. See Ejecting and inserting the Intel Compute Card.

The AM50 iQ appliance may have been installed after the display

was turned on for the first time. Restore the display’s factory

settings. See SMARTBoard MX series interactive displays

installation and maintenance guide (smarttech.com/kb/171257).

NOTE

Restoring factory settings resets all options to their default values.

Connecting the AM50 iQ appliance to a network:

wirelessly,

connect an Ethernet cable to the AM50 iQ appliance’s RJ45 jack from a network switch on the wall, or

connect an Ethernet cable to the AM50 iQ appliance and to the display that is connected to a network with a wired or wireless connection.

For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting

the iQ appliance (AM50) and Intel Compute Card.

Resolving issues with software

For information on resolving issues with SMART software, see the following pages in the Support section of the SMART website:

l Troubleshooting SMART Notebook 18

l Troubleshooting SMART Learning Suite Online

l Troubleshooting SMART Ink 5

l Troubleshooting SMART Product Drivers 12

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Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

Finding the display’s serial number

You can find the display’s serial number in the following ways:

l Look on the bottom frame

l Look on the back of the display

l In the display’s settings, under About.

NOTE

You can access the display’s settings using the Menu button on the front control panel.

Finding the iQ appliance serial number

You can find the iQ appliance’s serial number in the following ways:

l In the iQ settings (see Appendix A: Adjusting iQ settings on page68)

l Look on the iQ appliance

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

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Chapter 8

Troubleshooting

Finding the Intel Compute Card serial number

You can find the Intel Compute Card’s serial number in the following ways:

l Look on the label on the back of the Intel Compute Card. For information about ejecting the Intel

Compute Card from the iQ appliance, see Ejecting and inserting the Intel Compute Card.

NOTE

The serial number appears after S/N.

l From the Intel Compute Card's command prompt, execute the wmic bios get serialnumber

command.

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Appendix A

Network settings 68 Personalization 69 Application settings 70 System settings 72

You can access settings using the icon on the Home screen.

NOTES

l Settings can apply to a user or to the entire system. User-level settings change depending on the

user who is signed in. System-level settings apply to all users. See the settings for more information.

l Some settings aren’t available while you’re signed in to your SMART account. Sign out of your

SMART account on the display to see all settings.

Network settings

Option Values Function Notes User or system

setting

Wi-Fi

[Wi-Finetwork name]

Wi-Fi MACaddress

Wi-Fi IPaddress

smarttech.com/kb/171257 68

On Off

[N/A] Shows information about the

[N/A] Shows MACaddress for the network

[N/A] Shows IPaddress for the network the

Enables or disables Wi-Fi on the display.

connectedwireless network.

the display is connected to.

display is connected to.

Turn on Wi-Fi to discover networks.

[N/A] System

System

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AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

SMARTiQ Ethernet

Advanced options

StaticIP (Use DHCP)

Proxy (Use proxy)

Proxy (Auto-configure)

MAC address

StaticIP

Proxy

Bluetooth

SMARTCloud

SMART Cloud Status

[N/A] Options available when an Ethernet

[N/A] System

cable is connected

On Off

Enables or disables DHCP to assign the display an IP address.

Enables or disables a proxy server for connecting to the network.

Enables or disables automatic configuration of the proxy server for

[N/A] User

connecting to the network.

[N/A] Shows information about the network

[N/A] System

the display is connected to.

[N/A] Shows information about the network

[N/A] System

the display is connected to.

[N/A] Shows information about the network

[N/A] System

the display is connected to.

[N/A] Shows information about the display’s

Bluetooth.

Turn on Bluetooth to view available

System

Bluetooth devices.

[Status] Shows the status of SMART Cloud. [N/A] System

ServiceRegion

[N/A] Shows the service region. [N/A] System

Personalization

Option Values Function Notes User or system

setting

Wallpaper

[Wallpapers] Selectthe wallpaper that

appears in the background.

l 1920 × 1080 images

work best

l The display supports

.png and .jpg file formats

l See Changing the

display’s wallpaper.

User

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AppendixA

Adjusting iQ settings

Application settings

Option Values Function Notes User or system

setting

Launcher

SMARTNotebookPlayer

Browser

Screen Share

SMARTWhiteboard

Whiteboard Storage

Library

Save Whiteboards in Library

MobileApp

Saving Whiteboards

On Off

[N/A] [N/A] [N/A] User

On Off

For 1 week For 1 Month Indefinitely

On Off

Enables or disables SMART Notebook Player in the Apps Library.

Enables or disables Browser in the Apps Library.

Enables or disables Screen Share in the Apps Library.

Enables or disables saving kapp Whiteboard sessions.

Sets how long kapp Whiteboard sessions are saved.

Enables or disables the Capture function in the SMARTkapp app.

[N/A] User

If this optionis off, the QRcode is not visible. The SMARTkapp app cannot connect to the display and your mobile device cannot save snapshots of the display in the app.

User

Sharing Whiteboards

Annotation

Enable annotation layers

Screen Share

Require Permission

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On Off

Enables or disables the Invite function on the SMARTkapp app.

Enables or disables annotations on the Browser and Screen Share apps.

Enables or disables automatic connection from a devicesharing its screen.

If this optionis off, you cannot invite peopleto your session.

[N/A] User

[N/A] System

User

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AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

AirPlay

Google Cast

Miracast

Performance Logging

Miracast Connection Handling

On Off

Enables or disables the AirPlay protocol.

Enables or disables the Google Cast protocol.

Enables or disables the Miracast protocol.

SMART Support may ask users to enable Performance Logging to help diagnose issues.

When enabled,the display disconnects from the network when a deviceshares its screen using Miracast.

AirPlay is enabled by default.

Google Cast is enabled by default.

Miracast is enabled by default.

IMPORTANT

Devices that use AirPlay and Google Cast can’t connect to the display while a Miracast device is connected.

Performance Logging is disabled by default.

SMARTrecommends enabling this setting for areas with high network saturation or busy networks.

System

Reset Screen Share

[N/A] Closesand restarts the Screen

Share app and its discovery services.

IMPORTANT

Onlyone device can connect to the display when Miracast is enabled.

You can restart Screen Share as a troubleshootingstep if a mobile device or computer can’t find or connect to the display.

System

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AppendixA

Adjusting iQ settings

System settings

Option Values Function Notes User or system

setting

Date & Time

Automatic Date & Time

Date

Time

24 Hour Time

Time Zone

Language

On Off

[N/A] Sets the display’s date. Disable

[N/A] Sets the display’s time. Disable

On Off

[N/A] Sets the display’s time zone. [N/A] System

[Languages] Sets the language for the settings

Sets the display’s date and time automatically.

Shows the display’s time using the 24hour clock.

menu.

Configure the network to allow Network Time Protocol(NTP) requests to internet time servers. See

Connectingto a network.

Automatic date & time to set the

date manually.

Automatic date & time to set the

time manually.

[N/A] User

To selecta different language for the on-screen display menu, see [XREF].

System

User

Country

Diagnostics

Factory Reset

Save LogFile

Improve the Experience

Support ID

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[Countries] Sets the display’s country. [N/A] System

[N/A] Resets alloptions to their default

values.

[N/A] Copy diagnostic logs to a USB drive. [N/A] [N/A]

On Off

[Support ID] Shows the support ID associated with

Sends usage statisticsand error reports to SMART.

the display.

Only administrators should reset the display.

[N/A] User

[N/A] [N/A]

[N/A]

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AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Security

LockDown Settings

Install certificates

Clean up

Clean UpPolicy

Clean Upthe whiteboard

Clean Upthe browser

Clean Upother applications

[N/A] Lockdown the display’s settings using

a certificate on a USB drive.

See Lockingdown

the Settings app

System

for more information.

[N/A] Installcertificates to connect to a

[N/A] System

network.

Disabled

Sets how often the display cleans up. [N/A] User

Manually reset with the Clean Up button in the launcher

1 hour 2 hours 3 hours 1 day

[N/A] Saves the Whiteboard session to the

[N/A] User

Library and erases the Whiteboard.

[N/A] Closes the browser tabs and clears

[N/A] User

the history,cache, and cookies.

[N/A] Closes open applications. [N/A] User

Software Update

Updates Channel

Stable Channel Beta Channel

Sets which iQ system software updates the displayreceives.

When switching from the Beta channel to the Stable channel,a factory reset occurs. See page72 for more information about factory reset.

For more information about the Beta Channel, see Switching to

the Beta channel.

System

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AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Checkfor Updates Now

Remote Management

Launch Remote Management Settings

Remote Management Enabled

RadixViso version

About

Board Name

Help

[N/A] Checksfor updates to the system

software.

If an update is available,the text

[N/A]

changes to Apply

NOTE

update now.

The display must be connected to the internet to check for system software updates or a USB drive with the system software update fileis connectedto the display.

[N/A] Configure the display’s connection

settings with the Radix Viso server.

This option is only enabled when

System

Remote Management is enabled.

On Off

Enables or disables Remote Management on the display.

[N/A] User

[N/A] Shows the RadixViso version. [N/A] System

[N/A] Select a name for your display. [N/A] System

[N/A] Shows the SMART support site. [N/A] [N/A]

Send Feedback

Board Details

Build Number

Serial Number

Firmware Details

Touch controller version

Scaler version

Legal Information

End User License Agreement

Open Source Licenses

SMARTIntellectual Property

[N/A] Send feature request to SMART. [N/A] [N/A]

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the iQ system software’s

[N/A] [N/A]

version number.

[N/A] Shows the iQ appliance serial number [N/A] [N/A]

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the display’s touch controller

[N/A] [N/A]

version.

[N/A] Shows the display’s scaler version. [N/A] [N/A]

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the SMART end user license

[N/A] [N/A]

agreement.

[N/A] Shows the open source licenses. [N/A] [N/A]

[N/A] Shows the SMART intellectual

[N/A] [N/A]

property information.

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Appendix B

Exiting the display’s settings 75 Network 75 Screen lock 76 Advanced 77 Update 78 Recovery 79 About 79

You can access the display’s settings using the Menu button on the front control panel.

Exiting the display’s settings

To exit the display’s settings

Tap Exit

press the Menu button on the front control panel

Network

Option Values Function Notes

Ethernet

Get IP address automatically

Enable Disable

Enables or disables connecting to a network with the wired RJ45jacks

The display automatically acquires an IPaddress from a DHCPserver on your network

Enabling Ethernet disables Wi-Fi.

Enabling Wi-Fihotspot allows you to connect your mobiledeviceto the display using Wi-Fi for screen sharing.

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AppendixB

Adjusting display settings

Option Values Function Notes

StaticIPaddress

Wi-Fi

Wi-Fi hotspot

Set up Wi-Fi hotspot

Network status

Enable Disable

[N/A] Sets the network name, security,

[N/A] Shows information about the display’s

Enter a staticIPaddress Use the on-screen keyboard or

connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

Enables or disables connecting to a network wirelessly

Enables or disables the Wi-Fi hotspot The lockscreen appears after the

password and access point frequency

current network connection

Turn on Wi-Fi to discover networks. Enabling Wi-Fidisables Ethernet.

display wakes up from sleep.

Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

[N/A]

Screen lock

Option Values Function Notes

Lock screen mode

Lockscreen mode

Image

Disable

Lockscreen password

Settings security

Enable Disable

[N/A] Selecta custom image for the lock

[N/A] Turns off the custom image for the

Enable Disable

Turns lock screen on or off [N/A]

screen

lockscreen

Set a PINto unlockthe lock screen [N/A]

Set a PIN to access certain settings When Settings security is enabled, only

l Supports .png,.jpg, .bmp files l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page15.

[N/A]

Advanced and About settingsare available.To access the other settings, tap the setting and enter the PIN.

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AppendixB

Adjusting display settings

Advanced

Option Values Function Notes

Display

Walllpaper

Launcher

Home screen

HDMI out

Sleep

Brightness and volume

Auto

[N/A] Sets the background image on the

display

[Apps] Selectwhich apps appear in the

launcher.

[Apps] Selectthree apps to appear on the

home screen

480p 1080p 4K

15 minutes 30 minutes 45 minutes 60 minutes Always on

[N/A] Automaticallysets the display’s

Select the output resolution Ensure the device that is receiving the

When a time interval is selected,the display’s screen willturn off even if the connectedcomputer or deviceis still on.

brightness based on the room’s brightness.

l Only.png, .jpg,.bmp files are

supported

l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page15.

[N/A]

Tap the app you want to remove from the home screen. Then select the app you want to appear on the home screen instead.

display’s HDMI out signal matches the selectedoutput resolution.

If the iQ experience is selected,the display’s screen willnot turn off when a time interval is selected.

The ambient lightsensor can detect the room brightness and adjust the display’s screen brightness

Manual

Volume

OTA

OTAserver

Automaticallycheckfor updates

smarttech.com/kb/171257 77

[N/A] Sets the display’s brightness level Disable Auto to set the brightness

manually

[N/A] Sets the display’s volume level [N/A]

[OTA servers] Sets which server the display connects

to for updates

NOTE

The display must be connected to the Internet to check for system software updates.

Enable Disable

Enables or disables checking and downloading updates for the display’s firmware

Default is Auto.

Enabled by default. If this is disabled, manuallycheckfor

updates in Update on the next page.

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AppendixB

Adjusting display settings

Option Values Function Notes

Power saving mode

Default input

Use default touch settings

Power on RS232

HDMI [connector number]-

EDID version

Enable Disable

OPS HDMI1 HDMI2 HDMI3 VGA

Enabled Disabled

Default EDID 1.4 EDID 2.0

Enables or disables power saving mode

Select a default input when the display is turned on.

Sets the number of touch points. Defaultis Enabled.

When enabled,RS-232 can be used to turn on the display from low power state (soft off).

Sets the HDMI-EDID version of the display's activeHDMI connector to Default,EDID 1.4 or EDID 2.0.

NOTE

Default is selectedby default.

Enabled by default. When enabled,power saving mode

activates after 90 minutes of inactivity. Enabling Power saving mode makes

RS-232 control of the display unavailable untilthe displayis turned on using the power button on the front control panel .

OPSis enabled by default.

Select Enabled to use 10 touch points. Select Disabled to use 20 touch points.

Default is Disabled.

When Defaultis selected, the display automatically detects a connected device’s HDMI-EDID version and switches the display's HDMI connector between EDID 1.4 and 2.0. This feature might not work consistently for older or non-compliant EDID 1.4 devices.

Update

Option Values Function Notes

Firmware version

Update

smarttech.com/kb/171257 78

[N/A] Shows technicalinformation about the

display’s scalar firmware.

[N/A] Checksfor updates to the system

software

To see the firmware version use the About option (see About on the next page.

If an update is available,the text changes to Applyupdate now.

NOTE

The display must be connected to the Internet to check for system software updates. Check the display’s network settings.

To checkthe network settings,see Network on page75.

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AppendixB

Adjusting display settings

Recovery

Option Values Function Notes

Restore user settings

Restore factory settings

[N/A] Resets any optionsthe user may have

changed

[N/A] Resets alloptions to their default

values

[N/A]

Onlyadministrators should reset the display.

About

Option Values Function Notes

Name

RAM

Localstorage

Resolution

Android

[N/A] Selecta name for your display This name is different from the display

name set in the iQ system software.

[N/A] Shows how much RAMis installed in

the display

[N/A] Shows how much storage memory is

available and how much is currently in use

[N/A] Shows the display’s current screen

resolution

[N/A] Shows the current version of the

Android operating system on the display

[N/A]

MX system version

Touch kit

HDMI-out

MAC address

Serial number

License

User agreement

[N/A] Shows the current version of the

display’s scalar firmware

[N/A] Shows the current version of the touch

system firmware

[N/A] Shows the current version of the

HDMI-out system firmware

[N/A] Shows the network’s MACaddress [N/A]

[N/A] Shows the display’s serial number [N/A]

[N/A] Shows third-party component licenses [N/A]

[N/A] Shows the SMARTEULA [N/A]

[N/A]

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Appendix C

Configuring the serial interface settings 81 Communication structure 81 Power states 84 Commands 85

You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state.

Connect an RS-232 cable from the control system or the computer’s serial port to the RS-232connector on the bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type.

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AppendixC

Remotely managing the display

Configuring the serial interface settings

Configure the control system or computer’s serial interface before sending commands to the display.

To configure the serial interface settings

1. Turn on the display.

2. Turn on the control system or computer, and access the serial data communications settings.

3. If using a terminal emulation program on a computer, activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

When a command prompt (>) is received by your control system or terminal emulation program, the display can accept commands. If the command prompt isn’t received, send a carriage return character (0x0d) to the display (press ENTER on your keyboard if you’re using a terminal emulation program on your computer).

NOTE

If no message or an error message is received in the control system or terminal emulation program, the serial interface isn’t configured correctly. Repeat steps 3 and 4.

Communication structure

Communication consist of a command argument, property affected, operator symbol, a value to apply, and a terminating carriage return character (0x0d).

IMPORTANT

When manually entering commands into a terminal emulation program, commands must be terminated with only a carriage return character (0x0d). If you terminate a command with both a carriage return character (0x0d) and a line feed (0x0a), the command may not be processed and the command prompt that indicates readiness to receive the next command may not be received.

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AppendixC

Remotely managing the display

NOTES

l The display won’t respond to RS-232 commands when it is in a low power state (soft off). Disable

Power saving mode to prevent the display from entering a low power state. See Power saving mode on page78.

l When you first turn on the display, the RS-232 connector operates in a special diagnostics mode

instead of control mode, and the display won’t respond to control commands. In addition, the connected control system or terminal emulation program might receive unexpected data characters.

Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt (>).

If you haven’t disabled Power saving mode, you’ll see the unexpected characters every time you turn on the display.

CORRECT

>set input=HDMI1

INCORRECT

>set HDMI1

To use the room control system to get information about the display or to adjust display settings, send commands after receiving a command prompt (>), and then wait for the display’s response before sending another command.

CORRECT

>get volume volume=55 >

If you send a command that the room control system doesn’t recognize, you receive an invalid command response.

The example contains an extra space in the volume command.

INCORRECT

>set vol ume=65 invalid cmd=set vol ume=65 >

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AppendixC

Remotely managing the display

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l When manually entering commands into a terminal emulation program, review each entry carefully

before you press ENTER to send a carriage return (0x0d) to terminate the command.

l Don’t send another command until you receive the response and the next command prompt.

To identify the current value of a setting

Use a get command.

This example shows how to get the display’s current volume setting:

>get volume volume=55 >

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65 volume=65 >

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AppendixC

Remotely managing the display

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5 volume=70 >

This example decreases the volume by 15:

>set volume-15 volume=55 >

Power states

The display has the following power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

You send the setpowerstate=on command.

TIP

If the setpowerstate command returns an “invalid command” message, add spaces around the operator symbol (=).

SOFTOFF (low power state)

The screen is in a low power state (soft off) and won’t respond to RS-232 commands. Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page78.

The display turns on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the display.

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AppendixC

Remotely managing the display

With the exception of getpowerstate and setpowerstate, commands are available only when the display is in ON power state.

Commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

= on

= ready

NOTES

l If the command returns an “invalid

command” message, add spaces around the operator symbol (=).

l When the screen is in a low power

state, it doesn’t respond to any RS232 commands. Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page78.

l If the display is in UPDATEON or

UPDATEREADY state, it might not change power states after it receives the command.

get input set input[Value]

Where [Value] is one of the following:

=OPS

=OPSCC

=HDMI1

=HDMI2

=HDMI3

=VGA

powerstate=[Value] Where [Value] is one of the following:

ready

updateon

updateready

input=[Value] Where [Value] is one of the following:

=OPS

=OPSCC

=HDMI1

=HDMI2

=HDMI3

=VGA

=ANDROID

NOTES

l =OPSCC is only available if you

installan AM50 iQ appliance and compute card.

l =ANDROID is the display’s settings.

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AppendixC

Remotely managing the display

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[5–100]

get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[0–100]

get mute set mute[Value]

Where [Value] is one of the following:

=on

=off

get fwversion fwversion=[Value]

Where [Value] is the firmware version.

get serialnum serialnum=[Value]

Where [Value] is the display’s serial number.

brightness=[Value]

Where [Value] is a number between 5 and 100

NOTE

Enabling Auto Brightness overrides any brightness values set manually.

volume=[Value]

Where [Value] is a number between 0 and 100

mute=[Value] Where [Value] is one of the following:

off

NOTE

If multiple displays are connected, the response includes the serial numbers for all displays, separated by commas.

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

get videofreeze

set videofreeze=[Value] Where [Value] is one of the following:

NOTE

This command is only available in SMARTBoard MX firmware 1.8.7 or later.

NOTE

=on

=off

This command is only available in SMARTBoard MX firmware 1.8.7 or later.

videofreeze=[Value] Where [Value] is one of the following:

off

NOTE

This command is only available in SMARTBoard MX firmware 1.8.7 or later.

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Appendix D

To identify your display

Press Input on the front control panel.

A list of input sources appears.

2. If the input source includes OPS, the display is a SMARTBoard MX200 series interactive display. The display has an iQ appliance installed.

If the input source includes Compute Card, the display is a SMARTBoard MX300 series interactive display. The display has an iQ appliance and Intel Compute Card installed.

If the input source list includes SMARTMX e³, the display is a SMARTBoard MX100 series interactive display. The display includes the e³ experience.

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Appendix E

HDMI1 in, HDMI 2 in and HDMI 3 in

Resolution Input source aspect ratio Mode Refresh rate

3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

1920 × 1080 16:9 FHD / 1080p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

720 × 480 16:9 480p (DVD Player) 60 Hz

VGA

Resolution Input source aspect ratio Mode Refresh rate

1920 × 1080 16:9 [N/A] 60.000 Hz

1600 × 1200 4:3 [N/A] 60.000 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 1024 5:4 SXGA 60 60.020 Hz

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AppendixE

Supported resolutions

Resolution Input source aspect ratio Mode Refresh rate

1024 × 768 4:3 XGA 60

XGA 70 XGA 75

800 × 600 4:3 SVGA 60

SVGA 72 SVGA 75

60.004 Hz

70.069 Hz

75.029 Hz

60.317 Hz

72.188 Hz

75.000 Hz

640 × 480 4:3 VGA 60 59.940 Hz

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Appendix F

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste. See

smarttech.com/compliance for more information.

Batteries

The remote control contains alkaline batteries. The iQ appliance module contains a CR2032 coin cell. Recycle or dispose of batteries properly.

Perchlorate material

The Appliance Module battery contains perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for more information.

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