SMART SBID-GX165, SBID-GX175, SBID-GX186, Board GX Installation Manual

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SMARTBoard® GXseries

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

SBID-GX165 | SBID-GX175 | SBID-GX186

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Learn more

This guide and other resources for SMARTBoard GX series interactive displays are

available in the Support section of the SMARTwebsite (smarttech.com/support).

Scan this QRcode to view these resources on your mobile device.

Licenses

The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI log o are trademarks o r r eg ister ed trademarks o f H DMI Lice nsing LLC in the United S tates and other co untries .

The Bluetoo th wo rd mark i s owne d by the Bl uetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.

Trademark n ot ice

SMART Board , SMART No teb ook, SMART Te amWorks, SMART Mee ting Pro , Obje ct Awarenes s, Silktouch, s marttech, the SMART lo go and all SMART taglines ar e trade marks or r eg ister ed trademarks o f SMART Te chnologi es ULC in the U. S. and/or o ther countries . The Bl uetooth word mark i s ow ned b y the Bluetooth SIG, Inc. and any use of such marks by SMART T echnolog ie s ULC is under lice nse. T he Ado pted Trad emarks HD MI, HDMI Hig h-Definition Multimedia Interface, and the HD MI Logo are trade marks or reg iste re d trade marks of HD MI Licensing Administrator, Inc. i n the U nited States and other c ountries. Micro so ft and Windo ws are either reg ister ed trademarks o r trade marks of Microso ft Cor po ration in the U nited S tates and/or other co untrie s. All o ther third-party pr od uct and company names may be trade marks of their re sp ective owner s.

Copyrigh t no tice

© 2 021 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this publi cation may be re pro duced , transmitted, transcrib ed , store d i n a r etrie val sys tem or translated i nto any language i n any form by any means without the pri or w ritten consent of SMARTTe chnolog ies ULC. Information i n this manual is subje ct to change without notice and d oe s not rep re se nt a commitment on the part of SMART.

This p rod uct and/or use thereo f is co ver ed by o ne or more o f the fo llow ing U.S . patents:

www.smarttech.com/patents

April 7, 2021

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Important information

WARNING

l Failure to follow the installation instructions included with

the display could result in injury and product dama ge which may not be covered by the warr anty.

l Do not open or disassemble the display. You r isk

electrical shockfrom the high voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the display.Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electricshock,do not expose

the display to r ain or moisture.

l If the display requires replacement parts, make sure the

service technician uses replacement par ts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the display

are pr operly bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes,

because they couldtouch dangerous voltage points and cause electric shock,fire, or product damage which m ay not be covered by the war ranty.

l Do not place heavy objects on the power cable. Dama ge

to the cable could cause shock,fire, or product damage which may not be covered by the warr anty.

l Useonlyextension cords and outlets that can fully

accommodate the display’spolarized plug.

l Use the power cable providedwith the display. If a power

cable is not supplied,contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury, handle glass fragments with car e when disposing of them.

l Do not move or m ount the display by connectingrope or

wire to its handles. The display is heavy, and failure of the rope, wire, or handle could lead to injury.

l Use only VESA-approved mounts.

l Disconnect the display’s power cable from the wall outlet

and seek assistance from qua lified service personnel if any of the following occur:

The power cable or plug is dam aged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedlywhen you follow operating instructions

CAUTION

l Turn off the display before cleaning its screen.

Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.

l Avoidsetting up and using the display in an area with

excessive levels of dust, humidity,and smoke.

l Make sure an electrical socket is near the display and

rema ins easily accessible during use.

l In Europe, the display should be used only with Eur opean

TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. “This system (IT-type) is widelyused isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.”

Contact qualified per sonnel if you’re uncertain of the type of power system available where you’re installing the display.

l The accessory slot’s maximum available power is 60 W.

The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of I EC60950-1 and IEC 62368-1.

l You must connect the USB cable that came with the

display to a computer that has a USB compliant interface and that bear s the USB logo.I n addition, the USB source computer must be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE marked and carry safety certification mar ks for Canada and USA. This is for operating safety and to avoid damage to the display.

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Important information

l Wait five minutes before removing accessories from the

display’s OPS slot to allow the accessory to cool.

IMPORTANT

The following table includes the nor mal operating power requirements for the display:

Models Regulatory

Models

SBID-

IDGX65-1 100V to 240V AC, 50

GX165

SBID-

IDGX75-1 100V to 240V AC, 50

GX175

SBID-

IDGX86-1 100V to 240V AC, 50

GX186

For additional r equirements and other information, refer to the display’s specifications (see Mor e information on page15).

Power requirements

Hz to 60 Hz, 117 W

Hz to 60 Hz, 157 W

Hz to 60 Hz, 175 W

ENERGYSTAR®

ENERGY STAR is the government-backedsymbol for energy efficiency,providing simple,credible, and unbiased information tha t consumers and businesses rely on to make well-informed

decisions. ENERGY STAR-certified pr oducts are the simple choice for energy efficiency,making it ea sy for consumers and businesses to make purchases that save them money and protect the environment. The U.S.EPA ensur es that each product that earns the label is independently certified to deliver the quality,performance, and savings that users have come to expect.

As shipped,your display delivers ENERGY STAR performance and savings. H owever, changing some settings may increase energy consumption beyond the limits required for ENERGY STARcertification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STARsettings.

Federal Communication Commission interference statement

FCC Supplier’s Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: ID GX65-1, IDGX75-1, IDGX86-1 Responsible Party – U.S. Contact Information

SMART Technologies Inc. 2401 4th Ave, 3rd Floor Seattle,WA 98121

compliance@smarttech.com

This device complies with Par t 15 of the FCC Rules.Operation is subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.

Restriction

Operations in the 5.15-5.25 GHz band are restricted to indoor usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 thr ough 13.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with a ny other antenna or transmitter.

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Important information

Innovation, Science and Economic Development Canada statement

This device complies with RSS-210 of the Innovation, Science a nd Economic Development Canada Rules.Operation is subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725MHz shall comply with the e.i.r.p.limit;and

(iii) the maximum antenna gain permitted for devicesin the band 5725-5825 MH z shall comply with the e.i.r.p.limits specified for point-to-point and non point-to-point operation a s appropriate.

(iv) Users should also be advised that high-power radar s are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with I SED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with a ny other antenna or transmitter.

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doitse conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU Declaration of Conformity

Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display IDGX65-1,IDGX75-1, IDGX86- 1 and the OPS, PCM8, are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address: smar ttech.com/compliance

WARNING

Operation of this equipment in a residential environment could cause radio interference.

Innovation, Science et Développement économique Déclaration du Canada

Cet appareil est conforme à la norme I SED CNR-210 pour les appareils radio a gréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable, et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

AVERTISSEMENT

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites m obiles utilisant les mêmes canaux;

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The frequency band and the maximum transmitted power in EU are listed below:

Regulatory models: I DGX65-1, IDGX75-1, IDGX86-1

Transmitting Band (MHz) Maximum Transmit Power

dBm

2402–2483.5 19

5150–5350 20

5470–5725 20

5725–5875 13

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz5350MHZ is for indoor use only.

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Important information

Regulatory models: OPS, PCM8

Transmitting Band (MHz) Maximum Transmit Power

dBm

2402–2483.5 20

5150–5350 22

5470–5725 22

5745–5875 13

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz5350MHZ is for indoor use only.

For optimal perform ance any support equipment connected to this device must be CE compliant.

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Contents

Important information 3

Chapter 1: Welcome 9

About this guide 9

About the display 10

Identifying your specific model 13

Accessories 14

More information 15

Chapter 2: Installing the display 16

Moving the display to the installation site 16

Installing the display on a wall 18

Installing the display on a stand 23

Connecting power and turning on the display for the first time 24

Connecting to a network 25

Chapter 3: Connecting computers and other devices 30

Installing SMART software 31

Connecting room computers and guest laptops 31

Connecting a SMART OPS PC module 40

Connecting other devices 40

Connector diagrams 49

Chapter 4: Maintaining the display 53

Turning the display on or off 53

Cleaning and maintaining the display 54

Updating system firmware 58

Chapter 5: Troubleshooting the display 60

Resolving general issues 60

The display isn’t turning on 61

The display is turning off when it shouldn’t 62

The screen is blank or there’s a problem with the image on the screen 62

There’s no sound or there’s a problem with the sound 65

Touch isn’t working as expected 66

The pens aren’t working as expected 67

SMART software on connected computers isn’t working as expected 67

The SMART OPS PC module isn’t working as expected 68

Contacting your reseller for additional support 68

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Manual_FrontMatt er

Chapter 6: Troubleshooting tools and apps 70

Resolving issues with Whiteboard 70

Resolving issues with Browser 71

Resolving issues with EShare 71

Resolving issues with iMirror 72

Resolving issues with File Manager 73

Appendix A: Adjusting display settings 74

Accessing the display’s settings 74

Exiting the display’s settings 75

Network settings 75

Date, time, and language settings 76

System settings and Apps 77

Lock control 79

Power settings 80

About 81

Appendix B: Adjusting source, image mode, audio mode, and menu settings 82

Opening the display’s source, image mode, audio mode and menu settings 82

Exiting the display’s source, image mode, audio mode, and menu settings 82

Source settings 83

Image, audio, and menu setting 84

Appendix C: Managing the display using RS-232 87

Enabling room control on the display 88

Configuring the computer’s serial interface settings 88

Commands and responses 89

Power states 91

Commands 92

Appendix D: Enrolling the display in SMARTRemote Management 95

Appendix E: Hardware environmental compliance 96

Waste Electrical and Electronic Equipment (WEEE) 96

Batteries 96

More information 96

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Chapter 1

About this guide 9

About the display 10

Touch 10

Display 10

Mounting hardware 11

Front control panel 11

Remote control and infrared sensor 11

Ambient light sensor 11

Power status 11

Writing, drawing, and erasing 12

Audio 12

Network connectivity 12

Front connector panel 12

Room computers and guest laptops 12

Tools and features 13

Accessory slot 13

Identifying your specific model 13

Accessories 14

SMART OPS PC module 14

Stands 14

USB extenders 15

More information 15

This chapter introduces the SMARTBoard® GX series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard GX series interactive display. It includes the

following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time

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Chapter 1

Welcome

l How to maintain the display for years of use

l How to troubleshoot issues with the display

This guide also includes information about the display’s settings and support for remote management.

This guide is intended for those who install and maintain displays in their organizations. Additional

documentation and resources are available for users of the display (see More information on page15).

About the display

The SMART Board GX series gives you everything you need to get started with interactivity.

The display includes a comprehensive set of features and components.

Touch

You can do everything on the display that you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,

and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in

and out.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The display size varies by model:

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Chapter 1

Welcome

Models Size (diagonal)

SBID-GX165 65"

SBID-GX175 75"

SBID-GX186 86"

Mounting hardware

The display does not include mounting hardware. You can use VESA compliant wall mounts, such a

SMART’s WM-SBID-200 wall mount, to mount the display on a wall (see Installing the display on a wall on

page18).

You can also mount the display on a mobile stand (see Accessories on page14).

Front control panel

The front control panel provides buttons for turning the display on and off, controlling the volume,

accessing the display’s settings or freezing the screen, going one step back in the screen’s navigation

history, and displaying the Home screen.

Remote control and infrared sensor

You can use the remote control to turn the display on and off, adjust display settings, and quickly open

applications.

The display’s infrared sensor is located in the bottom-left corner of the display’s frame.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

Power status

The indicator light’s color indicates the display’s status:

Power button Display status

Off Not receiving power

Red (solid) Standby mode

Red (flashing) Firmware update in progress

Green Normal operating mode

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Chapter 1

Welcome

Writing, drawing, and erasing

The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be

assigned to write or draw in a different color. You can erase digital ink by moving your fist or palm over the

digital ink.

With Object Awareness, the display responds automatically to the tool or object you’re using, whether it’s a

pen, finger, or palm.

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a

room.

Network connectivity

The display requires a network and internet connection for downloading software and firmware updates.

You can connect the display to a network using Wi-Fi or an Ethernet cable.

l The Wi-Fi module supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to an

Ethernet network.

For more information, see Connecting to a network on page25.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

For more information, see Connecting room computers and guest laptops on page31 and Connecting USB

drives, peripherals, and other devices on page41.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features.

For more information, see Connecting room computers and guest laptops on page31.

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Chapter 1

Welcome

Tools and features

The display’s built-in Android™ computing provides access to apps that enable you to browse the web, use

a whiteboard, share your screen, and more without using a connected device.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

SMARTOPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on the next page.

CAUTION

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To

reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure

requirements of IEC60950-1 and/or IEC 62368-1.

l Do not remove the OPS PC or other devices from the accessory slot while they are turned on.

Identifying your specific model

SMART offers several models of the SMART Board GX series interactive display.

For help identifying your model, see the labels on the back or left side of the display.

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Chapter 1

Welcome

Model Screen size (approximate)

SBID-GX165 65" (165 cm)

SBID-GX175 75" (190 cm)

SBID-GX186 86" (218 cm)

Accessories

Accessories for the display include:

l SMART OPS PC module

l SMART wall mount (WM-SBID-200) for SMART Board displays

l Stands

l USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free

Windows 10 Pro installation based on eighth generation Intel® Core™ processors

and are designed specifically to work with a SMART display. All OPS PC

modules are WHQL certified and fully licensed with Windows 10 Pro. Install the

OPS PC module in a display’s OPS slot to provide a complete 4K UHD Windows

10 installation at your fingertips, without the need for an external PC or additional

cables.

Install familiar Windows applications, such as SMARTNotebook®,

SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your

display’s network connection. Upgrades and service for the OPS PC module are easy to perform without

removing the display from its mounting.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are

installing the display on a wall that cannot support the display’s full weight, you can install the display on a

SMART floor stand.

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Chapter 1

Welcome

USB extenders

As noted in the display’s specifications, the USB connection between the display and computer should be

no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use

one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTE

For more information about extending USB connections, see USB cable extenders.

More information

SMART provides a variety of other documents for this display in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on this guide’s cover for links to SMARTBoard GX series

interactive display documents and other support resources.

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Chapter 2

Moving the display to the installation site 16

Using transportation aides 17

Accommodating doorways, hallways, and elevators 17

Dealing with cracked, chipped, or shattered glass 18

Saving the original packaging 18

Installing the display on a wall 18

Choosing a location 19

Choosing a height 21

Assessing the wall 21

Selecting mounting hardware 22

Selecting a wall mount 22

Mounting the display 22

Installing the display on a stand 23

Using SMART mobile stands 23

Using a third-party stand 23

Connecting power and turning on the display for the first time 24

Connecting to a network 25

Configuring network settings 26

Connecting to a network 27

Connecting the display to a network 27

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions

included with the display before they begin the installation.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to install it.

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Chapter 2

Installing the display

On occasion, you might also need to move the display to another location after initially installingit.

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that occur

during the display’s transportation.

l When moving the display:

Follow local safety regulations and standards.

Pack the display in its original packaging, including the pallet.

Move the display so that its top frame faces up.

Have at least two people move the display.

TIP

display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging

to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways, and elevators

In some situations, you might need to remove the display from its packaging to move it through narrow

doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom corners

of the display. These foam pieces protect the display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this during

transportation, but when you install the display, it must be in landscape orientation (with the top frame

facing up).

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Chapter 2

Installing the display

Dealing with cracked, chipped, or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand

impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break

into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or

chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered

glass on an interactive display, for information about conditions that can cause the display’s glass to shatter

even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART

authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display

repaired or replaced.

WARNING

For safety and to prevent further damage, do not continue to install or use the display if its glass is

cracked, chipped or shattered.

Saving the original packaging

Save the original packaging and repack the display with as much of it as possible if you ever need to move

the display after installation. This packaging was designed to provide the best possible protection against

shock and vibration.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the display without correct packaging can lead to product damage

and voids the warranty.

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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Chapter 2

Installing the display

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting

space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with

the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the display.

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the display at the same time.

The location accommodates room traffic patterns, and there are no tripping

hazards.

The display is not installed where it could be hit by a door or gate.

There are no nearby heat sources directed at the display, such as a radiator or

heat vent.

There are no nearby shelving units, desks, or other furniture that has doors or

drawers that could hit the display.

Furniture, wall décor, and other room features, such as light switches and

thermostats, do not block the display and are not blocked by it. (You might be able to move some of these room features to accommodate the display.)

The location is close to:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

External audio systems and other devices that you want to connect to the display

NOTES

If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

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Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive displays.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Risks of light interference include:

Reduced visibility: Light sources can cause glare on the display’s screen, reducing its visibility.

Touch system interference: Many displays use infrared (IR) light as a key component of the touch system. Strong light that hits the display’s screen directly can cause interference with the touch system and prevent the display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room has good acoustics.

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Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications.

The display isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the display.

There is adequate ventilation or air conditioning around the display so that heat

can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4"(10cm) of

space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting

equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the

floor (see smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight.

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In some situations, you may need to request an engineering analysis to determine if the wall can support

the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the display

is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting

hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use

additional hardware to transfer some of the weight to the floor.

SMART offers the WM-SBID-200 wall mount for mounting the display on a wall. SMART recommends using

this wall mount to install the display on a wall. See the SBID-GX065, SBID-GX075, SBID-GX086 installation

instructions (smarttech.com/kb/171725).

Contact your authorized SMART reseller (smarttech.com/where) for information about SMART’s mounting

options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can

accommodate the display’s dimensions and support the display’s weight as well as the weight of any

attached accessories.

Mounting the display

The electrical and mechanical components of a display are designed to work properly when the display is

mounted in the orientation described in its installation instructions. Mounting the display in a different

orientation can cause malfunctions and will void the display’s warranty.

displays are designed for vertical mounting only: 90° relative to the floor, plus or minus 5°–15° for tolerance,

depending on the display (consult the display’s documentation). SMART doesn’t support mounting displays

at other angles or in a horizontal orientation (like a tabletop).

There are a number of potential hazards of mounting a display in a non-standard orientation or angle:

l Mounting a display horizontally (like a table) can cause the glass to sag, damaging the display or

interfering with the display’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and,

in displays that use projectors, exploding projector bulbs.

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TIP

The only display that supports a horizontal orientation is the SMART Table interactive learning center.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a wall, you

can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some

models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and

lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information about selecting and using a third-party stand, see Installing your SMART Board GX on a

stand.

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Connecting power and turning on the display for the first time

To connect the display to power

Connect the supplied power cable from the AC power inlet on the back of the display to a power

outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page15).

To turn on and set up the display for the first time

IMPORTANT

Install the OPS PC module before you turn the display on.

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1. Flick the power switch beside the AC power inlet on the rear of the panel to the ON (I) position.

SBID-GX165 SBID-GX175 and SBID-GX186

Select your preferred language, and then tap the Next icon .

Select an Ethernet connection or wireless network, and then tap the Next icon .

IMPORTANT

The display needs an internet connection for downloading and installing important updates. Ask the

network administrator to confirm the display can access the network by verifying the display’s built

in browser has access to the internet.

Set the date and time, and then tap the Next icon .

You can also enable the display’s date and time to be set automatically (see Date, time, and language

settings on page76).

5. Set a password for the screen lock feature, and then tap Enter.

IMPORTANT

Ensure the password is recorded and made available to authorized users of the display. The

password must be entered to un-lock the display’s screen when the Lock screen feature is enabled.

The Done screen indicates setup is finished.

Connecting to a network

The display requires a network and internet connection for downloading software and firmware updates.

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Configuring network settings

Network administrators need to configure the network to enable number of the embedded apps and

updates of the system firmware over the air.

NOTE

A 5 GHz wireless or Ethernet network connection may provide a better experience with the EShare app.

To configure the network

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 System software update

TCP 56789 EShare app

TCP 25123 EShare app

TCP 8121 EShare app

TCP 8000 EShare app

TCP 8001 EShare app

TCP 48689 EShare app

TCP 25123 EShare app

2. Add the following URLs to the to the network allowlist:

URL Feature

h1.ee-share.com EShare app

world.syrjb.com: 9900 System software update

sw.syrjb.com: 8081 Whiteboard sharing

3. Configure the network to enable broadcast service.

4. Configure the network to allow mDNS (multicast).

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Connecting to a network

The display requires a network and internet

connection for downloading software and firmware

updates. You can connect to a network using Wi-Fi or

one of the RJ45 jacks.

IMPORTANT

Do not use the RJ45 jack on an OPSPC to connect to a network.

NOTE

The network connection on the display is shared internally with an OPSPC.

TIP

If you’re using one of the display’s RJ45

jacks to connect to an Ethernet network, you

can connect the other RJ45 jack to a

computer to provide network access for the

computer. This is particularly useful if there is

only one wired network connection in the

room. (Network access is available when the

display is on or in Standby mode but not

when it’s in Power Save mode).

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection.

To connect to a Wi-Fi network

Press the Settings button on the front control panel.

Tap the Network icon > WLAN.

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3. Toggle the Wifi Switch to on.

4. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

If the network requires a password, enter the Wi-Fi password and tap Connect.

To connect to an Ethernet network

1. Connect an Ethernet cable to either of the RJ45 jacks on the display.

Press the Settings button on the front control panel.

Tap the Network icon > Ethernet.

4. Turn on the Connect switch.

5. To obtain an IP address automatically, select the DHCP checkbox.

To configure an IP address manually, select the Static checkbox, input the IPaddress, gateway,

network prefix length (netmask bit count), and DNSaddress, and tap Save.

To configure a wireless hotspot

NOTES

l The wireless hotspot feature is available when the display is connected to the network with an

Ethernet connection.

l When the wireless hotspot is enabled, the display’s Wi-Fi connection is disabled.

Press the Settings button on the front control panel.

Tap the Network icon > Hotspot.

3. Enable the Hotspot Switch option.

4. Type a hotspot name in the Hotspot Name text box (or use the default name).

5. In the Security field, tap the drop-down list and select a method of encryption.

6. Click Show Password and record the system generated (default) password or type your own

password. This password will be required when users connect their devices to the wireless hotspot.

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7. Select a bandwidth frequency (2.4 GHz or 5 GHz).

NOTE

The default setting is 2.4 GHz. Select 5g to choose a 5 GHz bandwidth frequency. This also enables

the channel selection drop-down list from which you can choose from a range of Wi-Fi channels.

8. Tap Enter.

To connect to the display’s wireless hotspot

1. On a computer or mobile device, view the list of available Wi-Fi networks and select the display’s

wireless hotspot.

2. Type the password for the display’s wireless hotspot.

3. Connect to the display’s wireless hotspot.

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devices

Installing SMART software 31

Connecting room computers and guest laptops 31

Viewing a connected computer or other device’s input 37

Setting a connected computer’s resolution and refresh rate 38

Using recommended cables 39

Sharing USB Type-B receptacles 40

Connecting a SMART OPS PC module 40

Connecting other devices 40

Connecting USB drives, peripherals, and other devices 41

Connecting an external display 42

Connecting an external audio system 43

Connecting analog video inputs and outputs 45

Connecting room control systems 47

Connector diagrams 49

Side and bottom connectorpanels 49

Front connector panel 51

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip

hazard.

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Installing SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Notes

SMART Notebook basic Free software designed for use with a SMART

Board interactive display. SMART Notebook basic software comes with many features that you can use to create, edit, and deliver engaging lessons for your students.

SMART Product Drivers Software that enables the computer to detect

input from the display.

SMARTInk Software that enables you to write and draw in

digital ink over applications, files, folders, websites, and any other open window.

The following software is also available but sold separately:

Software Description Licensing details

SMART Learning Suite A suite of desktop and online software

that combines lesson delivery, activities, assessments, and collaborative workspaces. Includes SMART Notebook software and SMART Learning Suite Online.

SMART Remote Management

Cloud-based mobile device management software for remotely maintaining, supporting, controlling, and securing the display and your other devices

See Find out more about the

basic version of SMART Notebook.

Included with SMARTNotebook basic

See smarttech.com/smart-learning-

suite

See

smarttech.com/products/businesssoftware/smart-remotemanagement

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART

software.

You can download SMART software from smarttech.com/downloads.

Connecting room computers and guest laptops

You can connect cables for room computers and guest laptops. By installing cables in advance, you make

use of connectors that might not be accessible after the display is mounted on the wall. You can then run

the cables across floors or behind walls as needed.

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NOTES

l Install SMART software on computers you connect to the display (see Installing SMART software on

the previous page).

l As shown below, HDMI 1, HDMI 2, VGA, and Display Port share the Touch USB Type-B receptacle on

the side connector panel, and HDMI uses the Touch USB Type-B receptacle on the front connector

panel (see Sharing USB Type-B receptacles on page40).

l The USB Type-C connector provides 15 W of power for chargeing connected devices.

The following are the locations of the connectors and the connector and cable information for the display’s

input sources.

l USB Type-C

Connector Standard Connection type Cable

USB Type-C USB 3.2 Gen 1

Video/audio/touch SuperSpeed USB Type-C

(SuperSpeed, 5 Gbps)

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l HDMI

Connector Standard Connection type Cable

HDMI HDMI 2.0 Video/audio Premium High Speed HDMI (18

Gbps)

Touch input USB 2.0 Type-B Touch High Speed USB 2.0

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l HDMI 1

Connector Standard Connection type Cable

HDMI 1 HDMI 2.0 Video/audio Premium High Speed HDMI (18

Gbps)

Touch USB 2.0 Type-B Touch High Speed USB 2.0

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l HDMI 2

Connector Standard Connection type Cable

HDMI 2 HDMI 2.0 Video/audio Premium High Speed HDMI (18

Gbps)

Touch USB 2.0 Type-B Touch High Speed USB 2.0

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l Display Port

Connector Standard Connection type Cable

Display Port Display Port 1.2 Video/audio Display Port

Touch USB 2.0 Type-B Touch High Speed USB 2.0

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l VGA

Connector Standard Connection type Cable

VGA VGA Video VGA

Audio In Stereo 3.5 mm Audio Stereo 3.5 mm

Touch USB 2.0 type-B Touch High Speed USB 2.0

Viewing a connected computer or other device’s input

1. Connect a device to the display’s USB Type-C, HDMI, HDMI 1, HDMI 2, Display Port, or VGA

connectors.

NOTE

To enable touch control of the device, connect a USB cable to the associated USB connector.

Devices connected to the USB Type-C connector don’t require an additional USB connection to

enable touch.

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2. Select the source using one of the following methods:

Using the Side Toolbar menu Using the remote control

Open the Side Toolbar menu by sliding

either of the Side Toolbar menu handles

Press the Input Select button on the remote control.

(located on either side of the screen)

toward the center of the screen.

Tap the Input Select icon .

The Input Selection dialog box appears.

NOTE

Three dots ••• appear below inputs (USB Type-C, HDMI, HDMI 1, HDMI 2, OPS and DP) with a device

connected.

3. Tap the computer’s input source or use the navigation keys on the remote control to select the input

source and then press the OK button.

The device’s output appears on the display’s screen.

TIP

You can configure the display to automatically switch to the newest input, lock the current source, or

choose other priorities or input options.

For more information, see Source settings on page83.

Setting a connected computer’s resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display’s inputs:

Input source Resolution Refresh rate

USB Type-C, Display Port Alternate Mode

HDMI

HDMI 1 3840×2160 60Hz

HDMI 2 3840×2160 60Hz

VGA 1920×1080 60Hz

3840×2160 60Hz

Display Port 3840×2160 60 Hz

Located on the display’s front connector panel.

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Input source Resolution Refresh rate

AV 1920×1080 60 Hz

YPbPr 1920×1080 60 Hz

If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating

system documentation for instructions.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

Display Port 23' (7 m)

Use only certified Display Port 1.4 cables that have been tested to support the performance standard you require.

HDMI 23' (7 m) Use only certified premium high-speed HDMI cables that

have been tested to support the performance standard you require.

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) Use only shielded 3.5 mm cables

IMPORTANT

Use a 3.5 mm stereo jack (15 mm long barrel) only to connect to the display.

USB 2.0 16' (5 m) Use a Hi-Speed USB 2.0 USB extender if the distance

between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page15.

USB Type-C ≤6' 6" (2 m) for

SuperSpeed 5Gbps cables

USB-IF certified USB 3.2 Gen 1 Type-C cable, SuperSpeed (5 Gbps) support

To use a USB Type-C cable for video, you need:

A full-featured cable that supports SuperSpeed 5Gbps (or faster) data rates.

A computer that supports Display Port Alternate Mode via USB Type-C

NOTE

The USB Type-C connector on the display can supply up to 15 W of power to connected devices.

The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

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Using cables that exceed these maximum lengths may produce unexpected results, degraded picture

quality or degraded USB connectivity.

Sharing USB Type-B receptacles

The HDMI, VGA, and Display Port connectors on the side connector panel (back of the display) all share a

single USB Type-B receptacle on this panel. This means the touch system can be used with only one

device connected to these video inputs.

USB Type-B receptacle Video connectors

HDMI 1

Touch

HDMI 2

VGA

Display Port

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your

organization’s installers can install the OPS PC module in the display’s accessory

slot following the OPS PC module’s installation instructions

(smarttech.com/kb/171544). You can then view the OPS PC module’s input on

the display.

For more information about SMART OPS PC modules, see the SMART OPS PC

modules user guide (smarttech.com/kb/171747).

Connecting other devices

In addition to computers, you can connect the following devices to the display:

l USB drives, peripherals, and other devices

l External displays

l External audio systems (wired or Bluetooth® enabled)

l Room control systems

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Connecting USB drives, peripherals, and other devices

The display includes one USB 2.0 Type-A receptacle on the front connector panel and one USB 2.0

Type-A receptacle on the side connector panel. You can connect USB drives, peripherals (such as

keyboards), and other devices to the USB 2.0 Type-A receptacle on the side connector panel and use

these devices with the display’s Android system. The front USB 2.0 Type-A receptacle will switch to the

active input, including the display’s Android system, the OPS slot computer, or an externally connected

computer.

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The display also includes one USB 3.0 Type-

A receptacle on the front connector panel.

You can use this receptacle to connect USB

drives, peripherals, and other devices to a

device installed in the accessory slot, such as

the SMART OPS PC.

Connecting an external display

You can connect an external display using the HDMI 2.0 out connector on the connector panel (pictured).

The external display will show the same image as the display. This is useful when you’re using the display in

an auditorium or other large space where a second display would be beneficial.

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IMPORTANT

If the connected external display doesn’t support High-bandwidth Digital Content Protection (HDCP), no

image will appear on the external display. For full resolution output, connect a display that supports

HDCP.

NOTE

The display’s default output resolution is 4K (3840 × 2160). The output resolution can also be set to FHD

(1920 × 1080) See Image, audio, and menu setting on page84.

Connecting an external audio system

The display includes two 15 W speakers, which are designed to provide sound at the front of a room. You

might want to connect a third-party external audio system if you’re providing sound in a larger space.

You can connect an external audio system to the

display using the stereo 3.5 mm out connector

(pictured). Alternatively, you can connect an

external audio system directly to a room

computer.

You must enable use of an external audio system

in display settings (see Image, audio, and menu

setting on page84).

IMPORTANT

Use a 3.5 mm stereo jack (15 mm long barrel only) to connect to the display’s stereo 3.5 mm out

connector.

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NOTES

l You can use the display's volume controls to adjust volume of an audio system connected to the

display’s stereo 3.5 mm out connector.

l If there’s an echo when the display is connected to an external audio system, try disabling the

display’s built-in speakers. See Image, audio, and menu setting on page84.

In addition to the stereo 3.5 mm out connector, the display also provides a Sony/Philips Digital Interface

(S/PDIF) out connector (pictured). S/PDIF is a digital audio transmission medium. You need an audio receiver

that supports S/PDIF to use this connection with an external sound bar or other audio system.

NOTE

When you connect an audio system to the display’s S/PDIF out connector, the audio system’s volume

controls, rather than the display's, adjust the volume.

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Connecting analog video inputs and outputs

You can connect an external analog video and audio

source to the display using the (AV in) connector.

IMPORTANT

Use a composite-to-AV adapter with a 4-conductor 3.5 mm plug. May sure the adapter cable is no longer

than 12" (0.3 m) in length.

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The display also includes a yPbPr analog video

connector. When using this connector, audio is

supplied with the Audio in connector (pictured).

IMPORTANT

Use a component to AV adapter with a 4-conductor 3.5mm plug which is no longer than 12" (0.3 m) in

length.

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You can connect an external display using the

display’s analog video (AV out) connector. The

external display will show the same image as shown

on the display.

IMPORTANT

Use an AV to composite adapter with a 4-conductor 3.5 mm plug which is no longer than 12" (0.3 m) in

length.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the display.

Some installations may require you to integrate the display with a room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the display

(see Appendix C: Managing the display using RS-232 on page87).

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NOTE

displays are not compatible with centralized remote control systems, such as a universal remote control.

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Connector diagrams

Side and bottom connectorpanels

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 HDMI 2.0 out External display See Connecting an external

display on page42.

2 S/PDIF out Digital audio output See Connecting an external audio

system on page43 and Digital

audio cables and connectors.

3 USB 2.0 Type-B Touch See Connecting room computers

and guest laptops on page31 and

USB cables and connectors.

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No. Connector Connects to Notes

4 USB 2.0 Type-A [N/A] This connector is a service port.

5 USB 2.0 Type-A Supported USB drives,

peripherals, and other devices

See Connecting other devices on page40 and USB cables and

connectors.

This connector is always connected to the display’s internal Android system; it can be used to connect peripherals such as a USB mouse, keyboard, or USB memory stick for use with the display’s integrated Android system only.

NOTE

Connect a USB mouse to navigate the display’s on-screen menu during troubleshooting.

6 Display Port 1.2 Display Port 1.2 input (video

and audio)

See Connecting room computers and guest laptops on page31 and

Display Port cables and connectors.

7 HDMI 2.0 HDMI 1 input (videoandaudio) See page49.

8 HDMI 2.0 HDMI 2 input

See page49.

(videoandaudio)

9 RJ45 (×2) Network See Connecting to a network on

page25 and Ethernet (network)

cables and connectors.

10 RS-232 Room control system See Appendix C: Managing the

display using RS-232 on page87 and RS-232 cables and connectors.

11 yPbPr yPbPr 3.5 mm input (video) See Connecting analog video

inputs and outputs on page45.

12 AV in AV 3.5 mm input

(videoandaudio)

See Connecting analog video inputs and outputs on page45.

13 AV out AV 3.5 mm output (video) See Connecting analog video

inputs and outputs on page45.

14 Audio out External audio system See Connecting an external audio

system on page43 and Analog

audio cables and connectors.

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No. Connector Connects to Notes

15 Audio in (stereo 3.5 mm) VGA input (audio) Use this audio input with all analog

video sources (VGA, YPbPr, and AV).

See Connecting room computers and guest laptops on page31 and

Analog audio cables and connectors.

16 VGA in VGA input (analog video) Use this video input with Stereo 3.5

mm in.

See Connecting room computers and guest laptops on page31 and

Analog audio cables and connectors.

Use this video input with Touch (USB) connector for touch control.

Front connector panel

The following diagram and table present the connectors on the display’s front connector panel:

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Connecting computers and other devices

No. Connector Connects to Notes

1 USB 3.1 Type-C USB Type-C input (video,

audio, and touch)

See Connecting room computers and guest laptops on page31 and

USB cables and connectors.

NOTE

The USB 3.1 Type-C connector can also provide 15 W of power to connected devices.

2 HDMI 2.0 in HDMI 1 input (videoandaudio) See Connecting room computers

and guest laptops on page31 and

HDMI cables and connectors.

3 USB 2.0 Type-B Touch input Use this touch input with the HDMI

video and audio input on the front of the display.

See Connecting room computers and guest laptops on page31 and

USB cables and connectors.

4 USB 2.0 Type-A Supported USB drives,

peripherals, embedded OS, and other devices

See Connecting USB drives, peripherals, and other devices on page41 and USB cables and

connectors.

This connector can be used to connect peripherals such as a USB mouse, keyboard, or a USB drive for use with the currently selected input (such as the internal Android system, a PC in the OPS slot, or an externally connected PC).

5 USB 3.2 Gen 1 Supported SuperSpeed (SS)

and USB 2.0 drives, peripherals, and other devices to OPS (if installed)

See Connecting USB drives, peripherals, and other devices on page41 and USB cables and

connectors.

This connector is always connected to the display’s OPS slot. It can connect peripherals (such as a USB mouse, keyboard, or USB drive) only to a PC installed in the display's OPS slot.

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Turning the display on or off 53

Cleaning and maintaining the display 54

Checking the display installation 54

Cleaning the screen 55

Cleaning the touch sensors 55

Maintaining ventilation 56

Preventing condensation 56

Replacing the pens 56

Removing and transporting the display 57

Updating system firmware 58

Applying a firmware update 58

Updating system firmware manually 58

With proper maintenance, the display will provide years of use.

Turning the display on or off

In most situations, you can put the display in Standby mode when not using it following the instructions in

SMART Board GX series interactive displays user guide (smarttech.com/kb/171745).

In some situations, such as when you transport the display or clean its screen, you need to turn the display

off. You can turn it back on after.

To turn the display off

Press the Power button on the front control panel or the remote control for five seconds and wait

for the status light to stop blinking.

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2. Flick the power switch (beside the AC power inlet) on the rear bottom of the panel to the OFF (O)

position.

SBID-GX165 SBID-GX175 and SBID-GX186

To turn the display on

1. Flick the power switch (beside the AC power inlet) on the rear bottom of the panel to the ON (I)

position.

Press the Power button on the front control panel or the remote control for five seconds.

To turn the display on or off (with an OPS module installed)

l If OPS is currently set as the Boot input Source input source (see Source settings on page83), the OPS

module will start automatically when the display is turned on.

l Before turning off the display, turn off the OPS module using the power controls on the OPS module

(such as the Shut down command in the Windows 10 start menu on the OPS).

l When the OPS module is turned off, it is then safe to turn off the display using the steps listed above in

To turn the display off.

Cleaning and maintaining the display

Checking the display installation

Inspect the display installation frequently to ensure that the display remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.

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If you find an issue, contact a trained installer.

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product

components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the

screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use strong cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off any connected computers.

2. Turn off the display.

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

You can also use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen

and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for

dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the plastic.

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To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame

around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol to clean the protective plastic between the screen and

the frame.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can

lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You

might have to remove the display from the wall.

For more information about removing the display, see Removing and transporting the display on the

next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smoke.

Preventing condensation

If the display has been moved from a cold environment to a warmer one (for example, from storage to the

installation site), let the display sit for a few hours to allow it to acclimate to the new temperature. Failing to

do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video source and

leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the

display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power

immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display’s anti-glare coating, replace a pen if its nibs become worn. You can

purchase replacement pens from the Store for SMART Parts (seesmarttech.com/support/parts-store).

NOTE

For pen part numbers, refer to the service parts diagrams.

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Removing and transporting the display

On occasion, you might need to remove the display from its current wall mount and transport it to another

location.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The display can

fall and cause injury and product damage.

IMPORTANT

Follow the documentation included with any SMART or third-party mounting hardware.

To remove the display

1. Turn off any connected computers.

2. Turn off the display (see Turning the display on or off on page53).

3. Flick the switch beside the AC power inlet to the OFF(O) position.

4. Remove all accessible cables and connectors.

5. Remove any modules from the OPS slot.

6. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand, or table. The display could fall, resulting

in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down, for an extended period. This could

cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page16.

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Updating system firmware

The display checks for firmware updates automatically when its turned on, provided the display is

connected to the internet and the Check for updates automatically setting is enabled (see System settings

and Apps on page77). The display notifies you when a firmware update is available.

To make sure the network is configured properly for firmware updates, see Configuring network settings

on page26.

Applying a firmware update

To apply a firmware update

1. After turning on the display, a dialog box appears on the screen asking if you want to update the

display’s firmware.

2. Tap OK to update the display’s firmware.

NOTE

The display may restart a number of times when a firmware update is applied.

Tap Cancel to update the firmware later.

To apply a firmware update from settings

Press the Settings button on the front control panel.

Tap the System Settings icon and tap Check for updates. A message lets you know whether an

update is available.

NOTE

The display may restart a number of times when a firmware update is applied.

3. If an update is available and you'd like to apply it, tap OK. The display applies the firmware update

automatically after a short time.

Updating system firmware manually

You can download system firmware updates at smarttech.com/downloads and update the display's

firmware manually using a USB drive.

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NOTE

Instructions for downloading and installing system firmware updates are provided on the firmware

downloads page.

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Resolving general issues 60

The display isn’t turning on 61

The display is turning off when it shouldn’t 62

The screen is blank or there’s a problem with the image on the screen 62

There’s no sound or there’s a problem with the sound 65

Touch isn’t working as expected 66

The pens aren’t working as expected 67

SMART software on connected computers isn’t working as expected 67

The SMART OPS PC module isn’t working as expected 68

Contacting your reseller for additional support 68

This chapter explains how to resolve a variety of common issues with the display and the optional

SMARTOPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions

don’t work, refer to the SMART knowledge base for additional troubleshooting information.

community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays

Resolving general issues

Symptom Troubleshooting steps

You’ve forgotten the lock screen password.

The display can’t connect to a 5 GHz wireless network.

The pen is broken. Contact SMART Support.

You need to identifythe display. See I dentifyingyour specificmodel on page13.

Contact SMART Support.

The wireless network may be operating on bands that the display doesn’t support. Contact your network administrator.

Ensure both antennas are correctlyinstalled on the display.

NOTE

The range of a 5 GHz wireless connection is more limited than that of a 2.4 GHz connection. 5 GHz connections a re also m ore susceptible to interference fr om obstacles between the access point and the display, such as large metallic objects.

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Symptom Troubleshooting steps

An app is missing or not available. The app might not be included with the SMART Boar d GX ser ies interactive display.

See SMART Board GX series interactive displays user’s guide (smarttech.com/kb/171745).

NOTE

Apps that require Google Play Services (such as the Google Play store) cannot be used on the display.

The display isn’t turning on

Symptom Troubleshooting steps

The status light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is securely fastened to the power outlet a nd turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

The status light is litred and the screen is blank.

The status light is litgreen, but the screen is blank.

l Press the Power button on the front of the display or on the remote control.

l Restart the display.

See Tur ning the display on or off on page53.

l Wait up to 30 seconds, or press the Power button to determine if the problem is with an

external video source.

See The screen is blankor there’s a problem with the image on the screen on the next page.

Press the Home button on the front control panel.If the Home screen is displayed, checkthe external video source and connecting cables.

l Disconnect any cables from the display’sHDMI Output connectors (if used) to

determine whether equipment connectedto the HDMI output port is causing the problem.

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The display is turning off when it shouldn’t

Symptom Troubleshooting steps

The display turns off or enters Standby mode when it shouldn’t.

l Checkthe power off timer setting to determine whether there’s an issue is with the

setting’s configuration.

See Power settings on page80.

l Checkthe automa tic no-signal setting to determine whether there’s an issue is with the

setting's configuration.

See Source settings on page83.

l If the display is connected to a r oom control system via the RS-232 connection,

disconnect it to determine if the problem is being caused by the room control system.

The screen is blank or there’s a problem with the image on the screen

Symptom Troubleshooting steps

The screen is blank when the status light is green.

Make sure the screen is working by pressing the Home button on the front control panel.

l Make sure any connected computers are on and not in Standby mode.

l Restart the display and any connectedcomputers.

See Tur ning the display on or off on page53.

l Replace the videocables tha t connect any computers to the display to determine if the

issue is with the cables.

l Ensure video cables that connect any computers to the display meet the recommended

specifications.

See Using recommended cables on page39.

l Ensure that any connected computer’s external video port is enabled, and is set to

output a supported display resolution.

NOTE

The following r esolutions are recommended: 3840 × 216 or 1920 × 1080.

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Symptom Troubleshooting steps

A computer is connected to the display, but only a “No signal” message appears on the screen.

The image on the screen is distorted.

There ar e lines, snow or, other visual noise on the screen.

The image if flickering or flashing.

The image is dim.

l Make sure the computer is connected to the currently selected input.

l If the curr ently selected input is a computer, make sure the computer is not in Standby

mode.

l If the curr ently selected input is a laptop, make sure that the laptop’s external display

port is enabled.

l Make sure the computer’s display output is configured to recommended resolutions

and refr esh rates for the display’s inputs.

NOTE

The following r esolutions are recommended: 3840 × 216 or 1920 × 1080.

See Setting a connected computer’s resolution and refresh r ate on page38.

l Ensure video cables that connect any computers to the display meet the recommended

specifications.

See Using recommended cables on page39.

Press the Home button on the front control panel. If the Home screen appear s correctly,the issue is with the video input.

l Switch to a different input a nd then back to the first input.

l Make sure any connected computers are on and not in Standby mode.

l Restart the display and any connectedcomputers.

See Tur ning the display on or off on page53.

l Make sure the computer’s display output is configured to a recommended resolution

and refr esh rate for the display’s inputs.

NOTE

The following r esolutions are recommended: 3840 × 216 or 1920 × 1080.

See Setting a connected computer’s resolution and refresh r ate on page38.

l Replace the videocables tha t connect any computers to the display to determine if the

issue is with the cables.

l Make sure the computer’s display output is configured to a recommended resolution

and refr esh rate for the display’s inputs.

NOTE

The following r esolutions are recommended: 3840 × 216 or 1920 × 1080.

See Setting a connected computer’s resolution and refresh r ate on page38.

l Ensure video cables that connect any computers to the display meet the recommended

specifications.

See Setting a connected computer’s resolution and refresh r ate on page38.

There ar e bright spots on the screen.

Press the Home button on the front control panel. If it appears correctly,the issue is with the video input.

l Take a photograph of the screen and send it to SMART support. If SMART support

determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.

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Symptom Troubleshooting steps

Colors don’t appear correctly. l Checkthe Image mode settings.

See I mage, audio,and menu setting on page84.

l Be awa re that if two or more displays are m ounted side-by-side,ther e will be minor

differences in colors across the displays. This issue is not unique to SMART products.

l If the screen is completelylacking one color or the color problems occur on the Home

screen, provide a photo of the screen to SMART support.

l If you’re using an analog video input,such as VGA, AV, or YPbPr, use a different cable or

connect a different source to see if the issue is with the cable or input sour ce.

The image is cut off or shifted to the left or right.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

The videofrom a device connected to the display’s USB Type-C connector doesn’t appear on the display’s screen.

l Adjust any connected computer’s video settings, par ticularly zoom, crop, a nd

underscan.

See the computer’s operating system documentation.

l If any connectedcomputers’ desktops are entirely black, change them to dark gray or a

different color.

l If any connectedcomputers’ desktops are extended a cross multiple screens, duplicate

the desktops across the screens or set the display as the only screen.

l Adjust any connected computers’ video settings, par ticularly overscan.

See the computer’s operating system documentation.

l Make sure the connected computer’s video connector is configured to output a

supported videosignal. See No video display output fr om a laptop.

l See I mage persistence or burn in on LCD displays.

l Make sure the connected device supports Display Port Alternate Mode via USB Type-C.

If there is no DP logobeside the USB Type-C connector on the device,it may not support Display Port Alternate Mode.

l Make sure the cable connecting the device to the display supports SuperSpeed USB

data speeds of 5 Gbps (or a bove). The cable should be mar ked with the SuperSpeed USB logo. The absence of this logo may indicate the cable doesn’t support a SuperSpeed USB data connection that’s r equired for Display Port Alternate Mode.

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There’s no sound or there’s a problem with the sound

Symptom Troubleshooting steps

There’s no sound.

There is sound, but the volume is low.

The sound is distorted or muffled.

l If you’re using an external audio system, make sure it is tur ned on. Use of an external

audio system must also be enabled in display settings.

See I mage, audio,and menu setting on page84.

l Make sure the cables connecting the display to the computer are securely fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input only.

Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connectingan external audio system on page43.

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on both the

display and the connected computer and ma ke sure neither is muted.

l If you’re using the display’s S/PDIF out connector, adjust the volume on the external

audio system and make sure the audio system isn’t m uted.

l Adjust the display’s audio settings.

See I mage, audio,and menu setting on page84.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

If you’re using an external audio system, set the volume for the computer, any running applications and the display to 80%, and then adjust the external audio system’s volume.

There is a whine or buzzing sound coming from the back of the display.

l Be awa re that these sounds are normal. All displays emit some electricalnoise. Such

sounds may be mor e noticeable with some displays than with others. However, if you hear noise from the front of the display, fur ther investigation is required.

l Connect all devices to the same power outlet or power bar.

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Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch on the Home screen with no computer connected.

The display doesn’t respond to touch when viewing the input from a connected computer.

When viewing the image from a connected computer, the display responds to touch intermittently.

When you touch the screen, the pointer doesn’tappear in the correct place.

l If a lock icon appears briefly on the left and right sides of the screen, the Lock screen

feature is enabled.To un-lock the screen, try either of the following procedures:

Touch the lock icon when it appears.

Use either the display’s remote control or a USB mouse connected to the Service connector on the side connector panel to access Display Settings > Lock and remote control, and disable the Touch lock setting.

See Side and bottom connectorpanels on page49 and Appendix A: Adjusting display settings on page74.

l Remove infra red sources, such as incandescent or arc lights, desk lamps, and infrar ed

audio devices, or move the display to another location in the room.

l Restart the display.

See Tur ning the display on or off on page53.

l Make sure SMART Product Drivers 12.17 SP1 or later ar e installed and running on any

connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Using recommended cables on page39.

l Make sure any connected computers have detected the display’s USB connection and

SMARTProduct Drivers 12.17 SP1 or later are installed.

l For Ma c computers with macOS Mojave, see How to resolve issues with installing and

using SMARTLearning Suite software on macOS Mojave.

l Restart the display.

See Tur ning the display on or off on page53.

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers.

l Confirm with the installers that the computer is connected to the display with only a

single cable.

l Update SMART product drivers.

l Remove infra red sources, such as incandescent or arc lights, desk lamps, and infrar ed

audio devices, or move the display to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

l Make sure the videoand USB cables that connect any computers to the display ar e

connected using the correct connectors on the display.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Using recommended cables on page39.

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The pens aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch or writingwith a pen when viewing the input from a connectedcomputer.

The display responds to touch but not to writing with a pen when viewing the image from a connected computer.

When viewing the input from a connected computer and writing on the screen, the inkappears in the wrong place.

Writingis intermittent.

Ink disappears as you write.

l Make sure any connected computers have detected the display’s USB connection and

SMARTProduct Drivers 12.17 SP1 or later are installed.

l Reinstall or update SMART Product Drivers and SMARTInk on a ny connected

computers.

l Make sure the videoand USB cables connecting any computers to the display ar e

connected using the correct connectors on the display.

l Make the sure the touch system is oriented to the correct display by orienting the

display. See Orienting your SMART intera ctive product using SMART Product Drivers 12.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Using recommended cables on page39.

l Reinstall or update SMART Product Drivers and SMARTInk on a ny connected

computers.

l Make sure you a re using a SMART Board GX series interactive display pen.

l Make sure SMARTProduct Drivers 12.17 SP1 or later is installed on any connected

computers.

l Restart the display.

See Tur ning the display on or off on page53.

l Make sure SMARTProduct Drivers 12.17 SP1 or later is installed on any connected

computers.

l Orient the display. See Orienting your SMART interactive product using SMART Product

Drivers 12.

l Remove infra red sources, such as incandescent or arc lights, desk lamps, and infrar ed

audio devices, or move the display to another location in the room.

l Update the firmware.

l Avoidwear ing any jewelry or other reflective objects when using the optical touch

system.

l Make sure that clothing or other objects are not touching the screen where you're

touching or writing.

You can’t write or draw in Microsoft Officewhen viewing the input from a

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

connected computer.

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps

SMARTNotebooksoftware isn’t working as expected.

SMART Learning SuiteOnline isn’t working as expected.

smar ttech.com/kb/171744 67

See Tr oubleshootingSMARTNotebook.

See Tr oubleshootingcommon issues in SMART Lear ning Suite Online.

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Symptom Troubleshooting steps

SMARTInk isn’t working as expected. See Tr oubleshootingSMART Ink.

SMART Product Drivers isn’t working as expected.

See Tr oubleshootingSMARTProduct Drivers.

The SMART OPS PC module isn’t working as expected

Symptom Troubleshooting steps

The SMART OPS PC module isn’t working as expected.

See the SMART OPS PC modules user guide (smar ttech.com/kb/171747).

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t addressed in this chapter or the knowledge

base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the display’s serial number. The serial number is on a label located on the

left side of the display.

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TIP

Scan the QR code on the label to view the SMARTBoard GX series interactive display support pages on

the SMART website.

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Resolving issues with Whiteboard 70

Resolving issues with Browser 71

Resolving issues with EShare 71

Resolving issues with iMirror 72

Resolving issues with File Manager 73

This appendix explains how to troubleshoot the SMART Board GX series display’s tools and apps.

NOTE

For hardware troubleshooting information, see SMARTBoard GX series interactive displays installation

and maintenance guide (smarttech.com/kb/171744).

Resolving issues with Whiteboard

Issue Solutions

The pen doesn’t write digital ink. l I f you’re using the thicknib end of the pen, ensure the fine erase setting is disabled in

the Whiteboard app's pen settings.

See SMARTBoard GX series interactive displays user’s guide (smarttech.com/kb/171744).

l Make sure no other objects (such as your hand or clothing) are touching the screen

close to the pen nib.

l A worn pen nib may act as a finger rather than a pen. Replacement pens are available

from the Store for SMART Par ts (see smarttech.com/Support/PartsStore).

Your finger dr aws inkinstead of selecting an object.

Multiple fingers draw multiple lines instead of per forming pan, zoom, or rotate gestures.

You can’t set an image as the background.

The display can’t open a saved Whiteboard.

Use the selection marquee tool to select objects.

Tap the Multi-finger draw icon to switch back to single finger dr awing.

Make sure the image’s file format is .jpg or .png.Other formats are not supported.

Whiteboards are saved in . iwb format. The file the display is trying to open might not be a savedin a Whiteboard file format.

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Issue Solutions

The display can’t open a SMARTNotebookfile.

The Whiteboard app on SMARTBoard GX series interactive displays don’t support SMARTNotebookfiles.Use SMARTNotebooksoftware on the connected computer to open a SMARTNotebook file.

Resolving issues with Browser

Issue Solutions

Browser isn’t working correctly. l Make sure the display is connected to a properly configured network and the network is

connected to the internet.

See Connecting to a networ k on page25.

l Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.

See N etwork settings on page75.

l If Br owser can’t visit secure (https) websites, ensure the display’s date and time are

correct.

See Date, time, and language settings on page76.

l Browser doesn’t support Flash or Java applets and will not function corr ectly if a web

page features these objects.

l Contact your network administrator.

You can’t find your downloads. l Checkthe Downloads folder in File Manager.

l The display’s storage might be full.Delete files or move them to a USB drive for backup.

There is an issue with audio. l Make sure the volume isn’t muted on the display’s remote control.

See SMARTBoard GX series interactive displays user guide (smar ttech.com/kb/171745).

l Turn up the volume.

See SMARTBoard GX series interactive displays user guide (smar ttech.com/kb/171745).

Resolving issues with EShare

Issue Solutions

The display’s na me doesn’t appear in the listof available devices.

l Make sure the network is configured properly.

See Connecting to a networ k on page25.

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Page 72

Chapter 6

Troubleshooting tools and apps

Issue Solutions

Your device or computer can’t connect to the display.

No sound is heard from your shared device.

The EShare app on the display is not activated.

NOTE

Trial version appears in the topright corner of the screen when the app is open.

l Make sure your computer or device is on the same network as the display.

l Make sure the network is configured properly.

See Connecting to a networ k on page25.

l Make sure your computer or device is on the same subnet as the display. Contact your

network administrator.

l Connect your device or computer to the display’s Wi-Fi hotspot.

a. Connect an RJ45 cable to the display.

b. Turn on the display’s Wi-Fi hotspot.

See N etwork settings on page75

c. Connect your computer or device to the display’s Wi-Fihotspot

d. Open the EShare app on your computer or device.

l Make sure the EShare app is installed on your device.

See SMARTBoard GX series interactive displays user guide (smar ttech.com/kb/171745).

l Make sure your device isn’t muted.

l Turn up the device’svolume.

l Turn up the display’s volume.

See SMARTBoard GX series interactive displays user guide (smar ttech.com/kb/171745).

l Make sure that the display’s speakers are enabled in the display’s settings.

See I mage, audio,and menu setting on page84.

l Make sure the display is connected to a network that has internet access.

a. Restart the display.

See Tur ning the display on or off on page53.

b. Open the EShare app.

l Make sure the network can contact the a ctivation network.

You can’t control the display fr om your

This feature is only available for iOSand Android devices.

computer.

Resolving issues with iMirror

Issue Solutions

Your device can’t connect to the display.

You can’t share video. Some video content is copyrighted and cannot be streamed.

No sound is heard from your shared device.

l Make sure the network is configured properly.

See Connecting to a networ k on page25.

l Make sure your computer or device is on the same subnet as the display. Contact your

network administrator.

l The iMirror app is available only for use with the Airplay function on Apple devices.

l Make sure your Apple device isn’t muted.

l Turn up the display’s volume.

See SMARTBoard GX series interactive displays user guide (smar ttech.com/kb/171745).

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Chapter 6

Troubleshooting tools and apps

Resolving issues with File Manager

Issue Solutions

You can’t open files using File Mana ger.

You can’t read from, or write to a connected USB drive.

l Make sure an app is installed on the display that supports the file type you’re trying to

open.

l Connect the drive to the USB port for the display.

See Connecting USB drives,peripherals, and other devices on page41.

l Make sure the USB drive is FAT formatted.

l Make sure the USB drive isn’t encrypted or partitioned.

l The USB drive is full.Deletefiles before copying more files onto it.

You can’t recover deleted files. Recovery of deletedfiles is not supported.

smar ttech.com/kb/171744 73

Page 74

Appendix A

Accessing the display’s settings 74

Exiting the display’s settings 75

Network settings 75

Date, time, and language settings 76

System settings and Apps 77

Lock control 79

Power settings 80

About 81

Accessing the display’s settings

You can access the display’s settings by pressing the Settings button on the front control panel.

The settings dialog box features the following menu options for accessing the display’s different settings:

Option Setting Function Notes

Network

Date, time, and language settings

System settings and Apps

Lock controls

Power settings

About

Configure network and Wi-Fi

settings.

Change the date and time

format or language setting.

Configure system settings, app

permissions, and access to

remote file storage.

Disable or enable various

controls.

Configure when the display turns

on or off.

Information about the display.

See Network settings on the next page.

See Date, time, and language settings on page76.

See System settings and Apps on page77.

See Appendix A: Adjusting display settings above.

See Power settings on page80.

See About on page81.

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Page 75

AppendixA

Adjusting display settings

Exiting the display’s settings

Press the Home button on the front control panel.

Network settings

Option Values Function Notes

Wi-Fi

Wi-Fi switch

Network list

Install certificates

Add network

Ethernet

Connect

IP settings

DHCP

Static

Enable

Disable

[N/A] Shows information about available Wi-

[N/A] Installs an SSL certificate for wireless

SSID

Security

Password

Enable

Disable

[N/A] Enables configuration of the display’s

Enable

Disable

Enable

Disable

Enables or disables connecting to a network wirelessly.

Fi networks.

network access.

Manually connect to a hidden wireless network.

Enables or disables connecting to a network.

IP settings.

Enables the display to obtain an IPaddress automatically

Enables the display to be assigned a static IPaddress

Turn on Wi-Fi to discover networ ks.

The display willautomatically reconnect to a previously connected network unless removed using Forget.

[N/A]

For the network you're connecting to:

l Add the SSID

l Select a security pr otocol

l Enter the password

[N/A]

Displays the I P address DHCP (automatic) or manual (static).

[N/A]

Use the display’s pop-up keyboard to type the IP address, Gatewa y address, Network prefix length, and DNS server address.

MAC address

IP address

Proxy Settings

smar ttech.com/kb/171744 75

[N/A] Shows information about the network

the display is connected to.

[N/A] Displays the unique a ddress of the

Ethernet adapter.

None

Manual

[N/A] When proxy is set to manual, additional

[N/A]

settings ar e displayed to enter the

Host name of the proxy server, Port of proxy server, and Do not applyproxy to the following websites:

Page 76

AppendixA

Adjusting display settings

Option Values Function Notes

Hotspot

Hotspot switch

Hotspot name

Security

Password

Show password

Enable

Disable

[N/A] Sets the hotspot name. Keep the default hotspot name or use

None

WPA2PSK

[N/A] Set a password for the display’s Wi-Fi

[N/A] [N/A] Select to view password.

5 GHz Set a frequency band for the display’s

Enables or disables the display’s ability to pr ovide a Wi-Fi hotspot.

Set an encryption m ethod for the display’s Wi-Fi hotspot.

hotspot.

Wi-Fi hotspot. If 5 GHz is not selected, a default frequency band of 2.4 G Hz is used.

The display must be connected to an Ethernet network to provide a Wi-Fi hotspot.

NOTE

The display’s Wi-Fi connection will be disabledwhen providing a Wi-Fi hotspot.

the display’s on-screen keyboard to type a new one.

WPA2-PSKis the prefer ed security option.

Use the display’s pop-up keyboard to type a password.

The display’s 5 GH z and 2.4 GHz Wi-Fi hotspot frequency bands are not available simultaneously.

Date, time, and language settings

Option Values Function Notes

Date settings

Set date and time

automatically

24-hour

Date settings

Time settings

Time zone settings

Enable

Disable

Enable

Disable

[N/A] Sets the display’s date. Disable Automatically determine

[N/A] Sets the display’s time. DisableAutomatically determine

[N/A] Sets the display’s time zone. [N/A]

Sets the display’s date and time automatically.

Shows the display’s time using the 24hour clock.

This is based on your r egion and timezone settings.The display connects to network time servers on the Internet to a ccomplish this.

Default setting is Disableand shows a 12-hour clockwith AM/PM indicators.

date and time to set the date manually.

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Page 77

AppendixA

Adjusting display settings

Option Values Function Notes

Language

Keyboard and input method

[N/A] Enables you to choose which of the

[N/A] installedkeyboards and input methods are active.The Android AOSP keyboard is the default keyboard and the only pre-installed keyboard.

Current input method

Android Keyboard (AOSP)

Sets the on-screen keyboard option.

Tap the current input method to

access further settings.

NOTE

Android Keyboard (AOSP) is currently the only input method available.

Android Keyboard (AOSP)

[N/A] Additional settings options for the

[N/A] Android keyboard.

Language

[Languages] Sets the language for the display [N /A]

System settings and Apps

Option Values Function Notes

System Settings

Wallpaper

Lockscreen background

No Signal Background

Days r emaining

[N/A] Sets the background image on the

display

[N/A] Sets the background image on the

display's Lockscreen.

[N/A] Select a new image to replace the

default that appears on the screen when no video signal is present.

Enable

Disable

Enable a daily countdown timer to appear in the top-left corner the display’s screen.

l Only .png files are supported

l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page51.

l Only .png files are supported

l Save the image file to a

USBdrive and insert it into the USB port. See Connecting USB

drives, peripherals, and other devices on page41.

l Only .png files are supported

l Save the background image file

to a USBdrive and insert it into the USB port. See Connecting

USB drives,peripherals, and other devices on page41.

[N/A]

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Page 78

AppendixA

Adjusting display settings

Option Values Function Notes

switch

title

deadline

save

LockPasscode

Bluetooth

Boot lockscreen

Restore fa ctory settings

Checkfor updates

automatically

Enable

Enable or disable the countdown timer [N/A]

Disable

[N/A] Give the countdown timer a title. [N/A]

[N/A] The date the timer is counting down to. [N/A]

[N/A] Save the timer settings. [N/A]

[N/A] Set a six-digitpasscode to unlockthe

lockscreen.

The passcode is set when tur ning on

the display for the first time.

The display’s Lock screen fea ture is enabled only when a passcode is set.

Enable

Disable

Enable

Disable

Enables Bluetooth enabled devices to connect to the display.

Enables or disables display functions on start-up.

When enabled,the display sear ches

for available Bluetooth devices.

When Boot lock screen is enabled, a

password must be entered after start-

up to enable display functions.

[N/A] Resets all options to their default

values.

Enable

Disable

Enables or disables checking for a nd downloading updates for the display’s firmware.

Only administrators should reset the

display’s factory settings.

Enabled by default. The display will

checkfor updates at start-up.

If this is disabled, check for updates

manually.See AppendixA: Adjusting

display settings on page74.

IMPORTANT

Checkfor updates

Apps

App per missions

[N/A] Checksfor updates to the display’s

firmware.

[N/A] Change permissions for the apps

installedon the display,such as what an app is permitted to do and access.

If an update is available,a message

appears on screen advising a n update

is available and asks whether the user

wishes to install it.

NOTE

The display must be connected to the internet to check for system software updates. Check the display’s networ k settings.

To checkthe network settings for SMART Board GX series interactive displays, see N etwork settings on page75.

[N/A]

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Page 79

AppendixA

Adjusting display settings

Option Values Function Notes

Disable all app notifications

Disable 3rd party a pps from

connecting to the internet

Disable SMART apps from

connecting to the internet

Downloaded apps

System a pps

Accounts

Google Drive

OneDrive

Enable

Disable

Enable

Disable

Enable

Disable

[N/A] Provides information about the apps

Add

Delete

Add

delete

Prevent all apps from providing a popup message on the screen.

Prevent the WPSoffice,E-Shar e, and iMirror apps from connecting to the internet.

Prevent the Whiteboard, Overlay, and Vote a pps from connecting to the internet.

that have been downloaded and installedon the display.

suppliedas par t of the display’s operating system.

Configure the display to save or retrieve items from a Google Drive account. Requires a Google account.

Configure the display to save or retrieve items from OneDrive account. Requires a OneDrive account.

[N/A]

The functionality of 3rd party apps

maybe reduced such as a pps not

updating.

The functionality of SMART apps

maybe reduced such as a pps not

updating.

Clicking on each app provides

additional information and options,

including an option to allow or prevent

pop-up notifications from the app.

(allowed by default).

Clicking on each app provides

additional information and options,

including an option to allow or prevent

pop-up notifications from the app.

(allowed by default).

[N/A]

Lock control

Option Values Function Notes

Lock control

Remote lock

Touch lock

Keypad lock

smar ttech.com/kb/171744 79

Enable

Disable

Enable

Disable

Enable

Disable

Enables or disables the r emote control.

Enables or disables the display’s touch recognition.

Enable or disables all buttons on the display’s front control panel.

An on-screen message appears if a

user attempts to use the remote

control when the Remote L ock option

is ena bled.

Lockicon appears on the display when

touch r ecognition is disabled.

An on-screen message willappear if

user attempts to use the front control

panel buttons when the Keypad Lock

option is enabled.

Page 80

AppendixA

Adjusting display settings

Option Values Function Notes

Intelligent screen saver

Toolbar Controls

Side Toolbar

Bottom Toolbar

Floating Toolbar

Room Control Lock

Enable

Disable

[N/A] Drop-down menu. [N/A]

Enable

Disable

Enable

Disable

Enable

Disable

Enable

Disable

Power settings

Sets a timer to enable a dynamic screen saver designed to reduce the risk of image burn-in.

Enable or disable the gesture commands for accessing the side bar menu.

Enable or disable the gesture commands for accessing the bottom toolbar menus and float menus.

Enable or disable the gesture commands for accessing the side bar menu, bottom bar menus and float menus.

When enabled,the display can be controlledremotelyusing an RS-232 connection.

[N/A]

Option Values Function Notes

Wake On LAN

Timer for shutdown

Shutdown time

Enable

Disable

Enable

Disable

Time of day

Day(s) of week

Enables or disables waking the display when it receives a Magic Packetvia the network.

NOTE

The display’s power consumption may increase when Wake On Lan is enabled.

Enable or disable an automatic standby timer.

Set a time of day, and specific day(s) of the week the display willshut down. A 30-second countdown a ppears before the display shuts down.

[N/A]

Only enabled when the Timer for

shutdown option is also enabled.

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Page 81

AppendixA

Adjusting display settings

About

Option Values Function Notes

Device name

Serial number

Running memory

Storage space

Screen resolution

Android version

System version

Touch fr ame version

[N/A] Displays the device name. [N/A]

[N/A] Shows the display’s serial number. [N/A]

[N/A] Shows how much RAM is installedin

the display and how much is currently in use.

[N/A] Shows how much storage memor y is

available and how much is currently in use.

[N/A] Shows the display’s current screen

resolution.

[N/A] Shows the current version of the

display’s Android operating systemy.

[N/A] Shows the current version of the

display’s firmwar e.

[N/A] Shows the current version of the touch

system firmware.

Close or un-installthird party

applications if available RAM gets too

close to zero.

Delete saved documents, image, or

videofiles,or un-install third party

applications if available RAM gets too

close to zero.

[N/A]

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Page 82

Appendix B

mode, and menu settings

Opening the display’s source, image mode, audio mode and menu settings 82

Exiting the display’s source, image mode, audio mode, and menu settings 82

Source settings 83

Image, audio, and menu setting 84

Opening the display’s source, image mode, audio mode and menu settings

Open the Side Toolbar menu by sliding either of the Side Toolbar menu handles (located either

side of the screen) toward the center of the screen.

The Side Toolbar menu opens.

Tap the Input Select icon.

The Source Settings dialog box appears.

Exiting the display’s source, image mode, audio mode, and menu settings

Press the Home button on the front control panel.

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Page 83

AppendixB

Adjusting source, image mode, audio mode, and menu settings

Source settings

Option Values Function Notes

All Source

Select an input source

Source setting

Automatic source switch

Source Priority

Source Lock

Boot source

VGA

YPBR

OPS

HDMI

HDMI1

HDMI2

USB-C

Enable

Disable

1, 2, 3, 4, 5, or 6 Sets the priority of input sources. A

Locked

Unlocked

Last Source

VGA

YPBR

OPS

HDMI

HDMI 1

HDMI 2

TYPEC

ANDROID

USB-C

Select a connected computer or other device’s input source to view on the display.

Enables or disables automatic connection to an active sour ce or switching automatically when a new source is connected.

new input source willonly become the primar y source if it has a priority higher or equal to the curr ent input source.

Prevent selection of an input source. Locked sources appear disabled.

Select which input appear s on the screen on startup.

Three dots ••• appear below inputs

(USB Type-C, HDMI, HDMI 1, HDMI 2,

OPS and DP) with a device connected.

NOTE

Input sources that are locked and prevented from being selected will be disabled.

[N/A]

This option is only available when

Automatic Source Switch is enabled.

The Android Home screen is the

default input.

Automatic no-signal

shutdown

smar ttech.com/kb/171744 83

Disabled

5 minutes

15 minutes

30 minutes

Set how long the display waits before shutting down when there is no input signal.

The display’s EcoStar capability will

turn the display off after one hour even

when the “No Signal Automatic

Shutdown” feature is disabled.

Page 84

AppendixB

Adjusting source, image mode, audio mode, and menu settings

Image, audio, and menu setting

Access the Image mode, Voice mode, and Menu settings by tapping the icon in the lower right corner

of the All Source or Source Setting menu screen.

Use the and icons to move through the menu pages.

Option Values Function Notes

Image mode

Ima ge mode

Contrast ratio

Brightness

Tone

Sharpness

Saturation

Color temperatur e

Zoom mode

ECO

Eye Pro

Standard

Bright room

Soft

1 to 50 Sets the difference in brightness

1 to 50 Sets the overall brightness of the

1 to 50 Sets the color tone of the image. Onlyadjustable if the Image mode is

1 to 50 Sets the sharpness of the image. Only adjustable if the Image mode is

1 to 50 Set the color satur ation of the image. [N /A]

Standard

Warm

Cool

16:9

4:3

Sets the color properties of the screen image for the curr ently activeinput source. Does not apply to the 'Android' input sour ce (Home screen).

NOTE

ECO is the only value that enables further adjustment of color settings.

between the lightest and darkest par ts of the image.

image.

Sets the color temperature of the image.

Sets the image’s aspect r atio. The display's native aspect ratio is 16:9.

ECO is the default setting and is

adjustable.

Only adjustable if the I mage mode is

set to ECO.

Only adjustable if the I mage mode is

set to ECO.

Warm color temperatures willappear

more r eddish, while coolcolor

temperatures appear more blueish.

Selecting a 4:3 aspect r atio willresult in

unused black ar eas on the left and

right sides of the displayed image.

Audio mode

Volume

Sound equa lization

Bass

Treble

smar ttech.com/kb/171744 84

[N/A] Sets the display’s volume [N/A]

1 to 50 Sets the L/R balance of the display’s

built-in speakers.

1 to 50 Sets the bass level. [N/A]

1 to 50 Sets the treble level. [N/A]

[N/A]

Page 85

AppendixB

Adjusting source, image mode, audio mode, and menu settings

Option Values Function Notes

Audio output

Menu setting

Backlight

Auto backlight

HDMI CEC

HDMI EDID

Speakers

External device

Sets the display’s audio output source. Speakers is the default setting and

enables audio output from the

display’s built-in speakers. When

External device is enabled,the

display’s built-in speakers are disabled

and audio out from the display’s Audio

Out connector is enabled. Fixed digital

audio out is also enabled on the S/PDIF

out port.

1 to 100 Sets the backlight level. [N/A]

Enable

Disable

Enables or disables the display’s automatic backlight feature.

The ambient light sensor can detect

the room brightness and adjust the

display’s screen brightness.

TIP

If your display’s brightness continues changing unexpectedly, disable the Auto backlight option.

Enable

Disable

Enables or disables the display’s HDMI-CEC (HDMI Consumer

[N/A]

Electronics Control) feature.

EDID 1.4

EDID 2.0

Sets the HDMI-EDID version of the display's active HDMI connector to EDID 1.4 or EDID 2.0.

When EDID 1.4 is selected, the display

willpresent itself as an HDMI 1.4

compliant device.

When EDID 2.0 is selected, the display

NOTE

EDID 1.4 is the default.

willpresent itself as an HDMI 2.0

compliant device.

NOTE

This setting can be applied differently to each HDMI input source.

HDR

Auto

Low

Middle

High

Enable or disable High Dynamic Range display information when connected to external display.

If the source device a lso supports

HDR,changes to the HDR option can

increase the variance between dark

and bright images.

Reference m ode

smar ttech.com/kb/171744 85

Page 86

AppendixB

Adjusting source, image mode, audio mode, and menu settings

Option Values Function Notes

HDMI OUT

Eco Reset

1920 × 1080

Sets the HDMI out resolution. Ensure the device tha t receives the

3840 × 2160

[N/A] Resets the display’s settings to the

most energy efficient modes.

display’s HDMI out signal matches the

selectedoutput resolution.

For best results,make sur e the device

that receives the display’s HDMI out

signal uses the same resolution

settings as the display.

TIP

Use 1920 × 1080 if the screen resolution of the connected device isn’tknown.

[N/A]

smar ttech.com/kb/171744 86

Page 87

Appendix C

Enabling room control on the display 88

Configuring the computer’s serial interface settings 88

Commands and responses 89

Power states 91

Commands 92

You can connect an RS-232 cable from a computer or a control system’s serial output to the display’s

RS-232in connector to remotely select video inputs, turn the display on or off, and get information about

the display’s current settings, such as volume and power state.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have

ends of the same type.

smar ttech.com/kb/171744 87

Page 88

AppendixC

Managing the display using RS-232

TIP

SMART also offers SMART RemoteManagement cloud-based device-management software, which you

can use to manage SMARTBoard interactive displays with iQ and devices running Windows, Chrome™

OS, Android™, and iOS operating systems. For more information, see SMART RemoteManagement.

Enabling room control on the display

You must enable room control on the display before sending commands to the display.

1. Turn on the display.

Press the Settings button on the front control panel.

The settings menu appears.

Tap the Lock control icon and enable Remote Control Lock.

4. To exit the settings menu, tap the screen.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 38400

Data length 8

Parity bit None

Stop bit 1

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Page 89

AppendixC

Managing the display using RS-232

5. Send a carriage return character (<CR>) to the display. An error message should appear.

NOTE

If no message appears, the serial interface isn’t configured correctly. Repeat steps 3 and 4.

Commands and responses

To access display information or to adjust display settings using the room control system, type commands

and send a carriage return (<CR>) character or press ENTER, and then wait for a response from the display.

A valid command will return k01y<CR> and an invalid command will return k01n<CR>.

If you type a command that the room control system doesn’t recognize, you receive an invalid command

response.

CORRECT

k01gi000<CR>

Now ON<CR> k01y<CR>

If you type a command that the room control system doesn’t recognize, you receive an invalid command

response.

In the example below, the user typed k01gi00<CR> instead of k01gi000<CR>.

INCORRECT

k01gi00<CR>

Now ON<CR> k01n<CR>

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive and extra spacing is ignored.

smar ttech.com/kb/171744 89

Page 90

AppendixC

Managing the display using RS-232

l In many terminal applications on a computer, you can use the BACKSPACEkey when typing

commands.

l Review each entry carefully before sending a command to the display.

l Don’t send another command until you receive a response. If there is no response, send a carriage

return character (<CR>) to the display. If the display is ready to receive commands, it will show a valid

or invalid response after receiving the carriage return.

To retrieve a setting’s current value

Use a query command such as the following example that gets the display’s power state.

Response when the display is on:

k01gi000<CR>

Now ON

Response when the display is in Standby mode:

k01gi000<CR>

Now Standby

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Page 91

AppendixC

Managing the display using RS-232

To increase or decrease the value of a setting

Use this command to increase the volume in steps.

This example increases the volume by 1 (repeat to increase further):

k01sP201<CR>

k01y<CR>

This example decreases the volume by 1 (repeat to decrease further):

k01sP200<CR>

k01y<CR>

Power states

The display has three power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when:

a user presses the Power button on the convenience panel or the remote control.

STANDBY The screen is off, and the display is in a low power state. The display enters READY

or ON state when:

a user presses the Power button on the convenience panel or the remote control.

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AppendixC

Managing the display using RS-232

Commands

Function Set command Get command Response

Power state k01sA00[Value]<CR>

Where [Value] is one of the following:

l 0 (standby)

l 1 (on)

Input k01sB0[Value]<CR>

Where [Value] is one of the following:

l 00 (ATV)

l 01 (AV)

l 03 (YPBPR)

l 04 (HDMI)

l 06 (VGA)

l 07 (OPS1)

l 09 (Display Port)

l 10 (DTV)

l 0A (Home)

l 0C USB-C

l 14 (HDMI1)

l 24 (HDMI2)

k01gi000<CR> Now [Value]<CR>

Where [Value] is one of the following:

Standby

k01gh000<CR> k01rh[Value]<CR>

Where [Value] is one of the following:

l X01 (AV input)

l X03 (YPBPR)

l X04 (HDMI)

l X14 (HDMI1)

l X24 (HDMI2)

l X07 (OPS1)

l X09 (Display Port)

l 10A (Home screen)

l X1C (USB-C)

The “X” in the response can be either “0” or “1”.

“0” indicates that the video input does NOT have a video signal.“1” indicates that the videoinput DOEShave a video signal.

Picture size k01sM004<CR> [N/A] [N/A]

Volume k01sP[Value]<CR>

Where [Value] is one of the following:

0–100

k01gf000<CR> k01rf[Value]<CR>

Where Value is a number between 0 and 100 .

NOTE

Volume levelis set by entering a number between 0 and 100

l 200 (-1 level)

l 201 (+1 level)

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AppendixC

Managing the display using RS-232

Function Set command Get command Response

Mute k01sQ[Value]<CR>

Where [Value] is one of the following:

l 0 (off)

l 1 (on)

Number k01sT[Value]<CR>

Where [Value] is one of the following:

0–009

NOTE

Number value is set by entering a number between 0 and 009.

Key k01sU[Value]<CR>

Where [Value] is one of the following:

l 000 (up)

l 001 (down)

l 002 (left)

l 003 (r ight)

Freeze k01s_[Value]<CR>

Where [Value] is one of the following:

l 000 (off)

l 001 (on)

k01gg000<CR> k01rg[Value]<CR>

Where [Value] is one of the following:

l 000 (off)

l 001 (on)

[N/A] [N/A]

Device name [N/A] k01gr000<CR> k01rr[Value]<CR>

Where [Value] is one of the following with “XX” representing the separate characters for a device name:

1XX

2XX

3XX

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AppendixC

Managing the display using RS-232

Function Set command Get command Response

Mac address [N/A] k01gs000<CR> k01rs[Value]<CR>

Where [Value] is one of the following with “XX” representing the six separa te hexadecimal bytes for a MAC address (e.g. “XX:XX:XX:XX:XX:XX”):

1XX

2XX

3XX

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Appendix D

Management

Your SMARTBoard GX has a built-in feature that enables you to enroll the display with your organization’s

SMART Remote Management account. When you enroll one of these displays, you can use SMART

Remote Management to centrally control features and settings for the display, such as:

l blocklists and allowlists

l Wi-Fi

l wallpaper

l certificates

l lock screen

l available apps

To learn how to enroll your display, see Enrolling a SMART Board interactive display in SMART Remote

Management.

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Appendix E

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold

and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment and batteries contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that products

should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

The remote contains two AAA batteries. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

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SMARTTECHNOLOGIES

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