SMART SBID-GX165, SBID-GX175, SBID-GX186, Board GX Installation Manual

SMARTBoard® GXseries

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

SBID-GX165 | SBID-GX175 | SBID-GX186

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This guide and other resources for SMARTBoard GX series interactive displays are

available in the Support section of the SMARTwebsite (smarttech.com/support).

Scan this QRcode to view these resources on your mobile device.

Licenses

The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI log o are trademarks o r r eg ister ed trademarks o f H DMI Lice nsing LLC in the United S tates and
other co untries .

The Bluetoo th wo rd mark i s owne d by the Bl uetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.

Trademark n ot ice

SMART Board , SMART No teb ook, SMART Te amWorks, SMART Mee ting Pro , Obje ct Awarenes s, Silktouch, s marttech, the SMART lo go and all SMART taglines ar e trade marks
or r eg ister ed trademarks o f SMART Te chnologi es ULC in the U. S. and/or o ther countries . The Bl uetooth word mark i s ow ned b y the Bluetooth SIG, Inc. and any use of such
marks by SMART T echnolog ie s ULC is under lice nse. T he Ado pted Trad emarks HD MI, HDMI Hig h-Definition Multimedia Interface, and the HD MI Logo are trade marks or
reg iste re d trade marks of HD MI Licensing Administrator, Inc. i n the U nited States and other c ountries. Micro so ft and Windo ws are either reg ister ed trademarks o r trade marks of
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Copyrigh t no tice

© 2 021 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this publi cation may be re pro duced , transmitted, transcrib ed , store d i n a r etrie val sys tem or translated i nto
any language i n any form by any means without the pri or w ritten consent of SMARTTe chnolog ies ULC. Information i n this manual is subje ct to change without notice and d oe s not
rep re se nt a commitment on the part of SMART.

This p rod uct and/or use thereo f is co ver ed by o ne or more o f the fo llow ing U.S . patents:

www.smarttech.com/patents

April 7, 2021

smar ttech.com/kb/171744 2

Important information

WARNING

l Failure to follow the installation instructions included with

the display could result in injury and product dama ge
which may not be covered by the warr anty.

l Do not open or disassemble the display. You r isk

electrical shockfrom the high voltage inside the casing.
Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the display.Rather, mount the
product at the appropriate height.

l To reduce the risk of fire or electricshock,do not expose

the display to r ain or moisture.

l If the display requires replacement parts, make sure the

service technician uses replacement par ts specified by
SMARTTechnologies or parts with the same
characteristics as the original.

l Ensure that any cables that cross the floor to the display

are pr operly bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes,

because they couldtouch dangerous voltage points and
cause electric shock,fire, or product damage which m ay
not be covered by the war ranty.

l Do not place heavy objects on the power cable. Dama ge

to the cable could cause shock,fire, or product damage
which may not be covered by the warr anty.

l Useonlyextension cords and outlets that can fully

accommodate the display’spolarized plug.

l Use the power cable providedwith the display. If a power

cable is not supplied,contact your supplier. Use only
power cables that match the AC voltage of the power
outlet and that comply with your country’s safety
standards.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury, handle glass fragments with car e when
disposing of them.

l Do not move or m ount the display by connectingrope or

wire to its handles. The display is heavy, and failure of the
rope, wire, or handle could lead to injury.

l Use only VESA-approved mounts.

l Disconnect the display’s power cable from the wall outlet

and seek assistance from qua lified service personnel if
any of the following occur:

o

The power cable or plug is dam aged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedlywhen you
follow operating instructions

CAUTION

l Turn off the display before cleaning its screen.

Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the
screen.

l Avoidsetting up and using the display in an area with

excessive levels of dust, humidity,and smoke.

l Make sure an electrical socket is near the display and

rema ins easily accessible during use.

l In Europe, the display should be used only with Eur opean

TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution
systems found in some European countries. “This system
(IT-type) is widelyused isolated from earth, in some
installations in France, with impedance to earth, at
230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.”

Contact qualified per sonnel if you’re uncertain of the type
of power system available where you’re installing the
display.

l The accessory slot’s maximum available power is 60 W.

The slot is not a limited power source. To reduce the risk
of fire, make sure that accessories connecting to the slot
satisfy the fire enclosure requirements of I EC60950-1
and IEC 62368-1.

l You must connect the USB cable that came with the

display to a computer that has a USB compliant interface
and that bear s the USB logo.I n addition, the USB source
computer must be compliant with IEC 60950-1 and/or
IEC 62368-1. The source computer must be CE marked
and carry safety certification mar ks for Canada and USA.
This is for operating safety and to avoid damage to the
display.

smar ttech.com/kb/171744 3

Important information

l Wait five minutes before removing accessories from the

display’s OPS slot to allow the accessory to cool.

IMPORTANT

The following table includes the nor mal operating power
requirements for the display:

Models Regulatory

Models

SBID-

IDGX65-1 100V to 240V AC, 50

GX165

SBID-

IDGX75-1 100V to 240V AC, 50

GX175

SBID-

IDGX86-1 100V to 240V AC, 50

GX186

For additional r equirements and other information, refer to the
display’s specifications (see Mor e information on page15).

Power requirements

Hz to 60 Hz, 117 W

Hz to 60 Hz, 157 W

Hz to 60 Hz, 175 W

ENERGYSTAR®

ENERGY STAR is the government-backedsymbol
for energy efficiency,providing simple,credible,
and unbiased information tha t consumers and
businesses rely on to make well-informed

decisions. ENERGY STAR-certified pr oducts are
the simple choice for energy efficiency,making it ea sy for
consumers and businesses to make purchases that save them
money and protect the environment. The U.S.EPA ensur es that
each product that earns the label is independently certified to
deliver the quality,performance, and savings that users have
come to expect.

As shipped,your display delivers ENERGY STAR performance
and savings. H owever, changing some settings may increase
energy consumption beyond the limits required for ENERGY
STARcertification. For example, increased brightness and
contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY
STARsettings.

Federal Communication Commission
interference statement

FCC
Supplier’s Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: ID GX65-1, IDGX75-1, IDGX86-1
Responsible Party – U.S. Contact Information

SMART Technologies Inc.
2401 4th Ave, 3rd Floor
Seattle,WA 98121

[e-mail]

This device complies with Par t 15 of the FCC Rules.Operation is
subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including
interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the
limits for a Class A digital device,pursuant to part 15 of the FCC
Rules.These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.

CAUTION

Any changes or modifications not expressly approved by the
party responsible for compliance could voidthe user’s authority
to operate this equipment.

Restriction

Operations in the 5.15-5.25 GHz band are restricted to indoor
usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is
firmware limited to channels 1 thr ough 13.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with a ny other
antenna or transmitter.

smar ttech.com/kb/171744 4

Important information

Innovation, Science and Economic
Development Canada statement

This device complies with RSS-210 of the Innovation, Science a nd
Economic Development Canada Rules.Operation is subjectto the
following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including
interference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 MHz is only
for indoor use to reduce the potential for harmful interference
to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the
bands 5250-5350 MHz and 5470-5725MHz shall comply with
the e.i.r.p.limit;and

(iii) the maximum antenna gain permitted for devicesin the
band 5725-5825 MH z shall comply with the e.i.r.p.limits
specified for point-to-point and non point-to-point operation a s
appropriate.

(iv) Users should also be advised that high-power radar s are
allocated as primary users (i.e., priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and that these radars
could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with I SED radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with a ny other
antenna or transmitter.

(ii) le gain maximal d’antenne permis pour les dispositifs
utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit
se conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs
utilisant la bande 5 725-5 825 MHz) doitse conformer à la limite
de p.i.r.e.spécifiée pour l’exploitation point à point et non point à
point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les
utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les
bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces
radars pourraient causer du brouillage et/ou des dommages
aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établies pour un environnement non
contrôlé.Cet équipement doit être installé et utilisé avec un
minimum de 20 cm de distance entre la source de rayonnement
et votre corps. Cet émetteur ne doit pas être co- implantés ou
exploités conjointement avec une autre antenne ou émetteur.

EU Declaration of Conformity

Hereby, SMART Technologies ULC declares that the radio
equipment type Interactive Display IDGX65-1,IDGX75-1, IDGX86-
1 and the OPS, PCM8, are in compliance with Directive
2014/53/EU.

The full text of the EU declaration of conformity is available at the
following Internet address: smar ttech.com/compliance

WARNING

Operation of this equipment in a residential environment could
cause radio interference.

Innovation, Science et Développement
économique Déclaration du Canada

Cet appareil est conforme à la norme I SED CNR-210 pour les
appareils radio a gréés. Son fonctionnement est soumis aux deux
conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable,
et

2. ce dispositif doit accepter tout brouillage reçu, y compris un
brouillage susceptible de provoquer un fonctionnement
indésirable.

AVERTISSEMENT

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz
sont réservés uniquement pour une utilisation à l’intérieur afin
de réduire les risques de brouillage préjudiciable aux systèmes
de satellites m obiles utilisant les mêmes canaux;

smar ttech.com/kb/171744 5

The frequency band and the maximum transmitted power in EU
are listed below:

Regulatory models: I DGX65-1, IDGX75-1, IDGX86-1

Transmitting Band (MHz) Maximum Transmit Power

dBm

2402–2483.5 19

5150–5350 20

5470–5725 20

5725–5875 13

Restrictions in:
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz­5350MHZ is for indoor use only.

Important information

Regulatory models: OPS, PCM8

Transmitting Band (MHz) Maximum Transmit Power

dBm

2402–2483.5 20

5150–5350 22

5470–5725 22

5745–5875 13

Restrictions in:
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz­5350MHZ is for indoor use only.

For optimal perform ance any support equipment connected to
this device must be CE compliant.

smar ttech.com/kb/171744 6

Contents

Important information 3

Chapter 1: Welcome 9

About this guide 9

About the display 10

Identifying your specific model 13

Accessories 14

More information 15

Chapter 2: Installing the display 16

Moving the display to the installation site 16

Installing the display on a wall 18

Installing the display on a stand 23

Connecting power and turning on the display for the first time 24

Connecting to a network 25

Chapter 3: Connecting computers and other devices 30

Installing SMART software 31

Connecting room computers and guest laptops 31

Connecting a SMART OPS PC module 40

Connecting other devices 40

Connector diagrams 49

Chapter 4: Maintaining the display 53

Turning the display on or off 53

Cleaning and maintaining the display 54

Updating system firmware 58

Chapter 5: Troubleshooting the display 60

Resolving general issues 60

The display isn’t turning on 61

The display is turning off when it shouldn’t 62

The screen is blank or there’s a problem with the image on the screen 62

There’s no sound or there’s a problem with the sound 65

Touch isn’t working as expected 66

The pens aren’t working as expected 67

SMART software on connected computers isn’t working as expected 67

The SMART OPS PC module isn’t working as expected 68

Contacting your reseller for additional support 68

smar ttech.com/kb/171744 7

Manual_FrontMatt er

Chapter 6: Troubleshooting tools and apps 70

Resolving issues with Whiteboard 70

Resolving issues with Browser 71

Resolving issues with EShare 71

Resolving issues with iMirror 72

Resolving issues with File Manager 73

Appendix A: Adjusting display settings 74

Accessing the display’s settings 74

Exiting the display’s settings 75

Network settings 75

Date, time, and language settings 76

System settings and Apps 77

Lock control 79

Power settings 80

About 81

Appendix B: Adjusting source, image mode, audio mode, and menu settings 82

Opening the display’s source, image mode, audio mode and menu settings 82

Exiting the display’s source, image mode, audio mode, and menu settings 82

Source settings 83

Image, audio, and menu setting 84

Appendix C: Managing the display using RS-232 87

Enabling room control on the display 88

Configuring the computer’s serial interface settings 88

Commands and responses 89

Power states 91

Commands 92

Appendix D: Enrolling the display in SMARTRemote Management 95

Appendix E: Hardware environmental compliance 96

Waste Electrical and Electronic Equipment (WEEE) 96

Batteries 96

More information 96

smar ttech.com/kb/171744 8

Chapter 1

About this guide 9

About the display 10

Touch 10

Display 10

Mounting hardware 11

Front control panel 11

Remote control and infrared sensor 11

Ambient light sensor 11

Power status 11

Writing, drawing, and erasing 12

Audio 12

Network connectivity 12

Front connector panel 12

Room computers and guest laptops 12

Tools and features 13

Accessory slot 13

Identifying your specific model 13

Accessories 14

SMART OPS PC module 14

Stands 14

USB extenders 15

More information 15

This chapter introduces the SMARTBoard® GX series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard GX series interactive display. It includes the

following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time

smar ttech.com/kb/171744 9

Chapter 1

Welcome

l How to maintain the display for years of use

l How to troubleshoot issues with the display

This guide also includes information about the display’s settings and support for remote management.

This guide is intended for those who install and maintain displays in their organizations. Additional

documentation and resources are available for users of the display (see More information on page15).

About the display

The SMART Board GX series gives you everything you need to get started with interactivity.

The display includes a comprehensive set of features and components.

Touch

You can do everything on the display that you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,

and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in

and out.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The display size varies by model:

smar ttech.com/kb/171744 10

Chapter 1

Welcome

Models Size (diagonal)

SBID-GX165 65"

SBID-GX175 75"

SBID-GX186 86"

Mounting hardware

The display does not include mounting hardware. You can use VESA compliant wall mounts, such a

SMART’s WM-SBID-200 wall mount, to mount the display on a wall (see Installing the display on a wall on

page18).

You can also mount the display on a mobile stand (see Accessories on page14).

Front control panel

The front control panel provides buttons for turning the display on and off, controlling the volume,

accessing the display’s settings or freezing the screen, going one step back in the screen’s navigation

history, and displaying the Home screen.

Remote control and infrared sensor

You can use the remote control to turn the display on and off, adjust display settings, and quickly open

applications.

The display’s infrared sensor is located in the bottom-left corner of the display’s frame.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

Power status

The indicator light’s color indicates the display’s status:

Power button Display status

Off Not receiving power

Red (solid) Standby mode

Red (flashing) Firmware update in progress

Green Normal operating mode

smar ttech.com/kb/171744 11

Chapter 1

Welcome

Writing, drawing, and erasing

The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be

assigned to write or draw in a different color. You can erase digital ink by moving your fist or palm over the

digital ink.

With Object Awareness, the display responds automatically to the tool or object you’re using, whether it’s a

pen, finger, or palm.

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a

room.

Network connectivity

The display requires a network and internet connection for downloading software and firmware updates.

You can connect the display to a network using Wi-Fi or an Ethernet cable.

l The Wi-Fi module supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to an

Ethernet network.

For more information, see Connecting to a network on page25.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

For more information, see Connecting room computers and guest laptops on page31 and Connecting USB

drives, peripherals, and other devices on page41.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features.

For more information, see Connecting room computers and guest laptops on page31.

smar ttech.com/kb/171744 12

Chapter 1

Welcome

Tools and features

The display’s built-in Android™ computing provides access to apps that enable you to browse the web, use

a whiteboard, share your screen, and more without using a connected device.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

SMARTOPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on the next page.

CAUTION

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To

reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure

requirements of IEC60950-1 and/or IEC 62368-1.

l Do not remove the OPS PC or other devices from the accessory slot while they are turned on.

Identifying your specific model

SMART offers several models of the SMART Board GX series interactive display.

For help identifying your model, see the labels on the back or left side of the display.

smar ttech.com/kb/171744 13

Chapter 1

Welcome

Model Screen size (approximate)

SBID-GX165 65" (165 cm)

SBID-GX175 75" (190 cm)

SBID-GX186 86" (218 cm)

Accessories

Accessories for the display include:

l SMART OPS PC module

l SMART wall mount (WM-SBID-200) for SMART Board displays

l Stands

l USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free

Windows 10 Pro installation based on eighth generation Intel® Core™ processors

and are designed specifically to work with a SMART display. All OPS PC

modules are WHQL certified and fully licensed with Windows 10 Pro. Install the

OPS PC module in a display’s OPS slot to provide a complete 4K UHD Windows

10 installation at your fingertips, without the need for an external PC or additional

cables.

Install familiar Windows applications, such as SMARTNotebook®,

SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your

display’s network connection. Upgrades and service for the OPS PC module are easy to perform without

removing the display from its mounting.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are

installing the display on a wall that cannot support the display’s full weight, you can install the display on a

SMART floor stand.

smar ttech.com/kb/171744 14

Chapter 1

Welcome

USB extenders

As noted in the display’s specifications, the USB connection between the display and computer should be

no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use

one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTE

For more information about extending USB connections, see USB cable extenders.

More information

SMART provides a variety of other documents for this display in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on this guide’s cover for links to SMARTBoard GX series

interactive display documents and other support resources.

smar ttech.com/kb/171744 15

Chapter 2

Moving the display to the installation site 16

Using transportation aides 17

Accommodating doorways, hallways, and elevators 17

Dealing with cracked, chipped, or shattered glass 18

Saving the original packaging 18

Installing the display on a wall 18

Choosing a location 19

Choosing a height 21

Assessing the wall 21

Selecting mounting hardware 22

Selecting a wall mount 22

Mounting the display 22

Installing the display on a stand 23

Using SMART mobile stands 23

Using a third-party stand 23

Connecting power and turning on the display for the first time 24

Connecting to a network 25

Configuring network settings 26

Connecting to a network 27

Connecting the display to a network 27

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions

included with the display before they begin the installation.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to install it.

smar ttech.com/kb/171744 16

Chapter 2

Installing the display

On occasion, you might also need to move the display to another location after initially installingit.

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that occur

during the display’s transportation.

l When moving the display:

o

Follow local safety regulations and standards.

o

Pack the display in its original packaging, including the pallet.

o

Move the display so that its top frame faces up.

o

Have at least two people move the display.

TIP

display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging

to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways, and elevators

In some situations, you might need to remove the display from its packaging to move it through narrow

doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom corners

of the display. These foam pieces protect the display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this during

transportation, but when you install the display, it must be in landscape orientation (with the top frame

facing up).

smar ttech.com/kb/171744 17

Chapter 2

Installing the display

Dealing with cracked, chipped, or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand

impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break

into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or

chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered

glass on an interactive display, for information about conditions that can cause the display’s glass to shatter

even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART

authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display

repaired or replaced.

WARNING

For safety and to prevent further damage, do not continue to install or use the display if its glass is

cracked, chipped or shattered.

Saving the original packaging

Save the original packaging and repack the display with as much of it as possible if you ever need to move

the display after installation. This packaging was designed to provide the best possible protection against

shock and vibration.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the display without correct packaging can lead to product damage

and voids the warranty.

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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Chapter 2

Installing the display

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting

space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with

the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other
connections

The location allows users, including those in wheelchairs, access to the display.

l

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the display at the same time.

l

The location accommodates room traffic patterns, and there are no tripping

l

hazards.

The display is not installed where it could be hit by a door or gate.

l

There are no nearby heat sources directed at the display, such as a radiator or

l

heat vent.

There are no nearby shelving units, desks, or other furniture that has doors or

l

drawers that could hit the display.

Furniture, wall décor, and other room features, such as light switches and

l

thermostats, do not block the display and are not blocked by it. (You might be
able to move some of these room features to accommodate the display.)

The location is close to:

l

o

A power outlet

o

A network outlet (if you plan to use a wired network connection)

o

A room computer (if you plan to connect a room computer)

o

External audio systems and other devices that you want to connect to the
display

NOTES

o

If the location is not near a power outlet, consult an electrician for the
power setup you need.

o

Determine if you’ll need additional equipment, such as power bars,
additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

l

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Chapter 2

Installing the display

Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other
factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard
interactive displays.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Risks of light interference include:

o

Reduced visibility: Light sources can cause glare on the display’s screen,
reducing its visibility.

o

Touch system interference: Many displays use infrared (IR) light as a key
component of the touch system. Strong light that hits the display’s screen
directly can cause interference with the touch system and prevent the
display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights
and install switches to dim or turn off any lights shining directly on the
display’s screen. Keep in mind that sunlight can come through windows at
different angles at different times of the year.

Acoustics The room has good acoustics.

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Chapter 2

Installing the display

Factor Considerations

Environment and
ventilation

The location meets the environmental requirements in the display’s

l

specifications.

The display isn’t subjected to strong vibrations or dust.

l

Ventilation systems don’t blow air directly on the display.

l

There is adequate ventilation or air conditioning around the display so that heat

l

can flow away from it and the mounting equipment. SMARTrecommends at
least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4"(10cm) of

l

space between the display and the recessed walls to enable ventilation and
cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting

equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the

floor (see smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight.

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Chapter 2

Installing the display

In some situations, you may need to request an engineering analysis to determine if the wall can support

the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the display

is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting

hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use

additional hardware to transfer some of the weight to the floor.

SMART offers the WM-SBID-200 wall mount for mounting the display on a wall. SMART recommends using

this wall mount to install the display on a wall. See the SBID-GX065, SBID-GX075, SBID-GX086 installation

instructions (smarttech.com/kb/171725).

Contact your authorized SMART reseller (smarttech.com/where) for information about SMART’s mounting

options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can

accommodate the display’s dimensions and support the display’s weight as well as the weight of any

attached accessories.

Mounting the display

The electrical and mechanical components of a display are designed to work properly when the display is

mounted in the orientation described in its installation instructions. Mounting the display in a different

orientation can cause malfunctions and will void the display’s warranty.

displays are designed for vertical mounting only: 90° relative to the floor, plus or minus 5°–15° for tolerance,

depending on the display (consult the display’s documentation). SMART doesn’t support mounting displays

at other angles or in a horizontal orientation (like a tabletop).

There are a number of potential hazards of mounting a display in a non-standard orientation or angle:

l Mounting a display horizontally (like a table) can cause the glass to sag, damaging the display or

interfering with the display’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and,

in displays that use projectors, exploding projector bulbs.

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Chapter 2

Installing the display

TIP

The only display that supports a horizontal orientation is the SMART Table interactive learning center.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a wall, you

can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some

models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and

lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information about selecting and using a third-party stand, see Installing your SMART Board GX on a

stand.

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Chapter 2

Installing the display

Connecting power and turning on the display for the first time

To connect the display to power

Connect the supplied power cable from the AC power inlet on the back of the display to a power

outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page15).

To turn on and set up the display for the first time

IMPORTANT

Install the OPS PC module before you turn the display on.

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Chapter 2

Installing the display

1. Flick the power switch beside the AC power inlet on the rear of the panel to the ON (I) position.

SBID-GX165 SBID-GX175 and SBID-GX186

Select your preferred language, and then tap the Next icon .

2.

Select an Ethernet connection or wireless network, and then tap the Next icon .

3.

IMPORTANT

The display needs an internet connection for downloading and installing important updates. Ask the

network administrator to confirm the display can access the network by verifying the display’s built

in browser has access to the internet.

Set the date and time, and then tap the Next icon .

4.

You can also enable the display’s date and time to be set automatically (see Date, time, and language

settings on page76).

5. Set a password for the screen lock feature, and then tap Enter.

IMPORTANT

Ensure the password is recorded and made available to authorized users of the display. The

password must be entered to un-lock the display’s screen when the Lock screen feature is enabled.

The Done screen indicates setup is finished.

Connecting to a network

The display requires a network and internet connection for downloading software and firmware updates.

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Chapter 2

Installing the display

Configuring network settings

Network administrators need to configure the network to enable number of the embedded apps and

updates of the system firmware over the air.

NOTE

A 5 GHz wireless or Ethernet network connection may provide a better experience with the EShare app.

To configure the network

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 System software update

TCP 56789 EShare app

TCP 25123 EShare app

TCP 8121 EShare app

TCP 8000 EShare app

TCP 8001 EShare app

TCP 48689 EShare app

TCP 25123 EShare app

2. Add the following URLs to the to the network allowlist:

URL Feature

h1.ee-share.com EShare app

world.syrjb.com: 9900 System software update

sw.syrjb.com: 8081 Whiteboard sharing

3. Configure the network to enable broadcast service.

4. Configure the network to allow mDNS (multicast).

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Chapter 2

Installing the display

Connecting to a network

The display requires a network and internet

connection for downloading software and firmware

updates. You can connect to a network using Wi-Fi or

one of the RJ45 jacks.

IMPORTANT

Do not use the RJ45 jack on an OPSPC to connect to a network.

NOTE

The network connection on the display is shared internally with an OPSPC.

TIP

If you’re using one of the display’s RJ45

jacks to connect to an Ethernet network, you

can connect the other RJ45 jack to a

computer to provide network access for the

computer. This is particularly useful if there is

only one wired network connection in the

room. (Network access is available when the

display is on or in Standby mode but not

when it’s in Power Save mode).

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection.

To connect to a Wi-Fi network

Press the Settings button on the front control panel.

1.

Tap the Network icon > WLAN.

2.

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Chapter 2

Installing the display

3. Toggle the Wifi Switch to on.

4. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

OR

If the network requires a password, enter the Wi-Fi password and tap Connect.

To connect to an Ethernet network

1. Connect an Ethernet cable to either of the RJ45 jacks on the display.

Press the Settings button on the front control panel.

2.

Tap the Network icon > Ethernet.

3.

4. Turn on the Connect switch.

5. To obtain an IP address automatically, select the DHCP checkbox.

OR

To configure an IP address manually, select the Static checkbox, input the IPaddress, gateway,

network prefix length (netmask bit count), and DNSaddress, and tap Save.

To configure a wireless hotspot

NOTES

l The wireless hotspot feature is available when the display is connected to the network with an

Ethernet connection.

l When the wireless hotspot is enabled, the display’s Wi-Fi connection is disabled.

Press the Settings button on the front control panel.

1.

Tap the Network icon > Hotspot.

2.

3. Enable the Hotspot Switch option.

4. Type a hotspot name in the Hotspot Name text box (or use the default name).

5. In the Security field, tap the drop-down list and select a method of encryption.

6. Click Show Password and record the system generated (default) password or type your own

password. This password will be required when users connect their devices to the wireless hotspot.

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Chapter 2

Installing the display

7. Select a bandwidth frequency (2.4 GHz or 5 GHz).

NOTE

The default setting is 2.4 GHz. Select 5g to choose a 5 GHz bandwidth frequency. This also enables

the channel selection drop-down list from which you can choose from a range of Wi-Fi channels.

8. Tap Enter.

To connect to the display’s wireless hotspot

1. On a computer or mobile device, view the list of available Wi-Fi networks and select the display’s

wireless hotspot.

2. Type the password for the display’s wireless hotspot.

3. Connect to the display’s wireless hotspot.

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Chapter 3

devices

Installing SMART software 31

Connecting room computers and guest laptops 31

Viewing a connected computer or other device’s input 37

Setting a connected computer’s resolution and refresh rate 38

Using recommended cables 39

Sharing USB Type-B receptacles 40

Connecting a SMART OPS PC module 40

Connecting other devices 40

Connecting USB drives, peripherals, and other devices 41

Connecting an external display 42

Connecting an external audio system 43

Connecting analog video inputs and outputs 45

Connecting room control systems 47

Connector diagrams 49

Side and bottom connectorpanels 49

Front connector panel 51

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip

hazard.

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