SMART SBID-GX165, SBID-GX175, SBID-GX186 User Manual

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SMARTBoard® GXseries

interactive displays

USER GUIDE

SBID-GX165 | SBID-GX175 | SBID-GX186

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This guide and other resources for SMARTBoard GX series interactive displays are

available in the Support section of the SMARTwebsite (smarttech.com/support). Scan

this QRcode to view these resources on your mobile device.

Licenses

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license.

Trademark notice

SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other third-party product and company names may be trademarks of their respective owners.

© 2021SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

April 26, 2021

smarttech.com/kb/171745 2

Important information

NOTE

Refer to the SMARTBoard GX series interactive displays installation and maintenance guide

(smarttech.com/kb/171744) for important information about installing and maintaining the display.

WARNING

l Do not open or disassemble the display. You risk

electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the display.

l To reduce the risk of fire or electric shock, do not

expose the display to rain or moisture.

l Do not insert objects inside the cabinet ventilation

holes, because they could touch dangerous voltage points and cause electric shock, fire, or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable.

Damage to the cable could cause shock, fire, or product damage which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury, handle glass fragments with care when disposing of them.

l Disconnect the display’s power cable from the wall

outlet and seek assistance from qualified service personnel if any of the following occur:

oThe power cable or plug is damaged oLiquid is spilled into the display oObjects fall into the display oThe display is dropped oStructural damage, such as cracking, occurs oThe display behaves unexpectedly when you

follow operating instructions

ENERGYSTAR®

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed

decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the label is independently certified to deliver the quality, performance, and savings that users have come to expect.

As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose nonENERGY STAR settings.

Federal Communication Commission interference statement

FCC Supplier’s Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDGX65-1, IDGX75-1, IDGX86-1 Responsible Party – U.S. Contact Information

SMART Technologies Inc. 2401 4th Ave, 3rd Floor Seattle, WA 98121

compliance@smarttech.com

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received,

including interference that may cause undesired operation.

smarttech.com/kb/171745 3

Important information

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Restriction

Operations in the 5.15-5.25 GHz band are restricted to indoor usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 through 13.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-210 of the Innovation, Science and Economic Development Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received,

including interference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science et Développement économique Déclaration du Canada

Cet appareil est conforme à la norme ISED CNR-210 pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doit pas produire de brouillage

préjudiciable, et

2. ce dispositif doit accepter tout brouillage reçu, y compris

un brouillage susceptible de provoquer un fonctionnement indésirable.

AVERTISSEMENT

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

smarttech.com/kb/171745 4

Important information

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU Declaration of Conformity

Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display IDGX65-1, IDGX75-1, IDGX86-1 and the OPS, PCM8, are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance

WARNING

Operation of this equipment in a residential environment could cause radio interference.

The frequency band and the maximum transmitted power in EU are listed below:

Regulatory models: IDGX65-1, IDGX75-1, IDGX86-1

Transmitting Band (MHz) Maximum Transmit Power

dBm

For optimal performance any support equipment connected to this device must be CE compliant.

2402–2483.5 19

5150–5350 20

5470–5725 20

5725–5875 13

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/M TNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz5350MHZ is for indoor use only.

Regulatory models: OPS, PCM8

Transmitting Band (MHz) Maximum Transmit Power

dBm

2402–2483.5 20

5150–5350 22

5470–5725 22

5745–5875 13

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/M TNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz5350MHZ is for indoor use only.

smarttech.com/kb/171745 5

Important information 3

Chapter 1: Welcome 8

About this guide 8

About the display 9

Identifying your specific model 12

Accessories 13

More information 14

Chapter 2: Using basic features 15

Waking up your display and putting it in standby 15

Using the front control panel 16

Using the remote control 17

On-screen menus and controls 18

Using touch 24

Writing, drawing, and erasing 25

Freezing the screen 27

Chapter 3: Using apps on the display 28

Using Browser 29

Using Whiteboard 29

Using overlays 34

Using EShare 37

Using iMirror 41

Using WPS Office 43

Using Vote 44

Using File Manager 45

Chapter 4: Using widgets on the display 50

Using the Clean widget 51

Using the Countdown widget 51

Using the Screen Capture widget 52

Using the Spotlight widget 54

Using the Calculator tool 54

Using the Vote widget 55

Using Lock Screen 55

Chapter 5: Connecting computers and other devices 56

Installing and using SMART software 56

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Contents

Connecting room computers and guest laptops 57

Connecting a SMART OPS PC module 66

Connecting USB drives, peripherals, and other devices 67

Chapter 6: Troubleshooting the display 69

Resolving general issues 69

The display isn’t turning on 70

The display is turning off when it shouldn’t 71

The screen is blank or there’s a problem with the image on the screen 71

There’s no sound or there’s a problem with the sound 74

Touch isn’t working as expected 75

The pens aren’t working as expected 76

SMART software on connected computers isn’t working as expected 76

The SMART OPS PC module isn’t working as expected 77

Contacting your reseller for additional support 77

Chapter 7: Troubleshooting tools and apps 79

Resolving issues with Whiteboard 79

Resolving issues with Browser 80

Resolving issues with EShare 80

Resolving issues with iMirror 81

Resolving issues with File Manager 82

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Chapter 1

About this guide 8

About the display 9

Touch 9

Display 9

Mounting hardware 10

Front control panel 10

Remote control and infrared sensor 10

Ambient light sensor 10

Power status 10

Writing, drawing, and erasing 11

Audio 11

Network connectivity 11

Front connector panel 11

Room computers and guest laptops 11

Tools and features 12

Accessory slot 12

Identifying your specific model 12

Accessories 13

SMART OPS PC module 13

Stands 13

USB extenders 14

More information 14

This chapter introduces the SMARTBoard® GX series interactive displays.

About this guide

This guide explains how to use a SMARTBoard GX series interactive display.

This guide is for people who use SMART Board interactive displays. Documentation and resources for those

who install and maintain displays is also available (see More information on page14).

smarttech.com/kb/171745 8

Chapter 1

Welcome

About the display

The SMART Board GX series gives you everything you need to get started with interactivity.

The display includes a comprehensive set of features and components.

Touch

You can do everything on the display that you can do at your computer—open and close applications, meet

with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so

on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in

and out.

For more information, see Using touch on page24.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The display size varies by model:

Models Size (diagonal)

SBID-GX165 65"

SBID-GX175 75"

SBID-GX186 86"

smarttech.com/kb/171745 9

Chapter 1

Welcome

Mounting hardware

The display does not include mounting hardware. You can use VESA compliant wall mounts, such a

SMART’s WM-SBID-200 wall mount, to mount the display on a wall.

You can also mount the display on a mobile stand (see Accessories on page13).

Front control panel

The front control panel provides buttons for turning the display on and off, controlling the volume, accessing

the display’s settings or freezing the screen, going one step back in the screen’s navigation history, and

displaying the Home screen.

For more information about the front control panel, see Using the front control panel on page16.

Remote control and infrared sensor

You can use the remote control to turn the display on and off, adjust display settings, and quickly open

applications.

For more information, see Using the remote control on page17.

The display’s infrared sensor is located in the bottom-left corner of the display’s frame.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

Power status

The indicator light’s color indicates the display’s status:

Power button Display status

Off Not receiving power

Red (solid) Standby mode

Red (flashing) Firmware update in progress

Green Normal operating mode

smarttech.com/kb/171745 10

Chapter 1

Welcome

Writing, drawing, and erasing

The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be

assigned to write or draw in a different color. You can erase digital ink by moving your fist or palm over the

digital ink.

With Object Awareness, the display responds automatically to the tool or object you’re using, whether it’s a

pen, finger, or palm.

For more information, see Writing, drawing, and erasing on page25.

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a

room.

Network connectivity

The display requires a network and internet connection for downloading software and firmware updates.

You can connect the display to a network using Wi-Fi or an Ethernet cable.

l The Wi-Fi module supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to an

Ethernet network.

See the SMARTBoard GX series interactive displays installation and maintenance guide

(smarttech.com/kb/171744).

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

For more information, see Connecting room computers and guest laptops on page57 and Connecting USB

drives, peripherals, and other devices on page67.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with them.

The display comes with SMART software that you can install on connected computers to take full advantage

of the display’s features.

For more information, see Connecting room computers and guest laptops on page57.

smarttech.com/kb/171745 11

Chapter 1

Welcome

Tools and features

The display’s built-in Android™ computing provides access to apps that enable you to browse the web, use a

whiteboard, share your screen, and more without using a connected device.

For more information, see Chapter 3: Using apps on the display on page28.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

SMARTOPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on the next page.

CAUTION

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To

reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure

requirements of IEC60950-1 and/or IEC 62368-1.

l Do not remove the OPS PC or other devices from the accessory slot while they are turned on.

Identifying your specific model

SMART offers several models of the SMART Board GX series interactive display.

For help identifying your model, see the labels on the back or left side of the display.

smarttech.com/kb/171745 12

Chapter 1

Welcome

Model Screen size (approximate)

SBID-GX165 65" (165 cm)

SBID-GX175 75" (190 cm)

SBID-GX186 86" (218 cm)

Accessories

Accessories for the display include:

l SMART OPS PC module

l SMART wall mount (WM-SBID-200) for SMART Board displays

l Stands

l USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free

Windows 10 Pro installation based on eighth generation Intel®Core™ processors

and are designed specifically to work with a SMART display. All OPS PC modules

are WHQL certified and fully licensed with Windows 10 Pro. Install the OPS PC

module in adisplay’s OPS slot to provide a complete 4K UHD Windows 10

installation at your fingertips, without the need for an external PC or additional

cables.

Install familiar Windows applications, such as SMARTNotebook®,

SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your

display’s network connection. Upgrades and service for the OPS PC module are easy to perform without

removing the display from its mounting.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are

installing the display on a wall that cannot support the display’s full weight, you can install the display on a

SMART floor stand.

smarttech.com/kb/171745 13

Chapter 1

Welcome

USB extenders

As noted in the display’s specifications, the USB connection between the display and computer should be

no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use

one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTE

For more information about extending USB connections, see USB cable extenders.

More information

SMART provides a variety of other documents for this display in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on this guide’s cover for links to SMARTBoard GX series

interactive display documents and other support resources.

smarttech.com/kb/171745 14

Chapter 2

Waking up your display and putting it in standby 15

Using the front control panel 16

Using the remote control 17

On-screen menus and controls 18

Connection status icons 19

Side Toolbar menu handles 19

Whiteboard 19

Browser 19

Apps menu 19

Side Toolbar 20

Bottom Toolbar 21

Floating Toolbar 21

Using touch 24

Writing, drawing, and erasing 25

Writing and drawing in digital ink 25

To erase digital ink 26

Using the SMART Ink dynamic (floating) toolbar 26

Changing a pen’s default color, thickness, and other properties 27

Freezing the screen 27

Waking up your display and putting it in standby

If the display is in Standby mode, you can wake the display by pressing the Power button on the front

control panel or remote control.

To return the display to Standby mode, press the Power button on the front control panel or remote

control.

NOTE

When the display is connected to an external input with no active signal for one hour, it will begin a 60

second countdown before it enters Standby mode.

For information about turning off the display, see the SMARTBoard GX series interactive displays

installation and maintenance guide (smarttech.com/kb/171744).

smarttech.com/kb/171745 15

Chapter 2

Using basic features

Using the front control panel

The front control panel contains buttons for turning the display on and off, controlling the volume, opening

the display’s settings or freezing and unfreezing the screen, returning to the previous screen in the

embedded Android system, and going to the Home screen. It also includes a light that indicates the

display’s current power state.

No. Name Procedure

1 Status light, remote

control receiver, and ambient light sensor

2 Home

3 Back

4 Settings or Freeze

5 Volume increase

6 Volume decrease

7 Power

[N/A]



Return to the Home screen.



Return to the previous screen in the embedded Android system.



Open the display Settings.



Press and hold for five seconds to freeze and unfreeze the screen.



Increase the volume.



Decrease the volume.



Enter or exit Standby mode (see Waking up your display and putting

l

it in standby on the previous page).

Press and hold for five seconds to turn off the display.

l

smarttech.com/kb/171745 16

Chapter 2

Using basic features

Using the remote control

Use the remote control to turn the display on or off, change the input source, control the volume, switch to

the OPS PC (if installed), and more. You can also use the remote control to open the on-screen menus and

change the display’s settings.

IMPORTANT

l Do not subject the remote control to strong shock.

l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.

l Do not expose the remote control to heat or steam.

l Do not open any part of the remote control other than the battery compartment.

The image and table below list the remote control’s functions.

No. Name Description

1 Power

smarttech.com/kb/171745 17

Press to wake the display or put it back in Stanby mode.

l

Press and hold for five seconds to turn off the display.

l

Chapter 2

Using basic features

No. Name Description

2 Input select

3 Up and down

buttons

4 OK

5 Left and right

buttons

6 Settings

7 Back

8 Home

9 OPS

12 Volume decrease

13 Volume increase

Screen capture

Whiteboard

Open the source input menu.



Select a menu option in the settings.



Select menu option in the settings.



Change the selected setting’s value.



Show or hide the Settings menu.



Return to the previous screen in the embedded Android system.



Open the Home screen.



Switch to the OPS input source.



Take a screen capture.



Open the whiteboard.



Decrease the volume.



Increase the volume.



14 Volume mute

Mute the volume.



On-screen menus and controls

The SMART Board GX series display features a number of on-screen menus and controls.

smarttech.com/kb/171745 18

Chapter 2

Using basic features

Connection status icons

The connection status icons provide information about the display’s network connection and hotspot status.

Icon Notes

Connected to a wireless network and signal strength

Hotspot enabled

Connected to a wired network

Disconnected from a wired network

USB inserted in connector

The wireless signal strength level being received by the display.

Indicates the display’s hotspot feature is enabled.

Indicates the display’s is connected to an Ethernet network.

Indicates the display’s is disconnected from an Ethernet network.

Indicates a USB device is connected to the display.

See Connecting USB drives, peripherals, and other devices on page67.

Side Toolbar menu handles

See Side Toolbar on the next page.

Whiteboard

Open the display’s whiteboard application, where you can draw, show images, and write.

See Using Whiteboard on page29

Browser

Open the display’s Browser to view web sites on the display.

See Using Browser on page29.

Apps menu

Open a menu of Android apps installed on the display. Apps include: WPS Office, file browser, settings,

iMirror, E-Share and Vote.

See Chapter 3: Using apps on the display on page28.

smarttech.com/kb/171745 19

Chapter 2

Using basic features

Side Toolbar

From the Side Toolbar menu you can access a variety of commands for accessing commonly used display

controls and features.

Open the Side Toolbar menu by sliding either of the Side Toolbar menu handles (on either sides of the

screen) toward the center of the screen.

Open the Side Toolbar menu by sliding either of the Side Toolbar menu handles (on either sides of the

screen) toward the center of the screen.

No. Command Function Notes

1 Home Open the Home screen. See On-screen menus and

controls on page18.

2 Back Return to the previous screen in

[N/A]

the embedded Android system.

3 Settings Open the display settings. See the SMARTBoard GX series

interactive displays installation and maintenance guide

(smarttech.com/kb/171744)

4 Input select Select a connected computer or

device’s input to appear on the display.

5 Widgets Open the widgets menu, where

you can access the calculator,

See Viewing a connected computer or other device’s input on page63.

See Chapter 4: Using widgets on the display on page50.

timer, and other tools.

smarttech.com/kb/171745 20

Chapter 2

Using basic features

No. Command Function Notes

6 Recent files and apps Access the most recently used

files and apps.

7 Overlay Annotate and save over images,

web pages, and so on.

[N/A]

See Using overlays on page34.

Bottom Toolbar

 Use the Bottom Toolbar menu to mute the display’s sound and open the Floating Toolbar menus. The

Bottom Toolbar menu can be opened on all screens and open apps.

 To open the Bottom Toolbar menu, swipe up along the edge of the bottom left corner of the screen.



No. Tool Function Notes

1 Mute Mute or unmute the display’s

volume.

[N/A]

2 Open Open the Floating Toolbar

menus.

See Floating Toolbar below.

Floating Toolbar

 The Floating Toolbar features two different menus that provide access to a number of the display’s

features and controls.

To open the Floating Toolbar menus, tap the Open icon in the Bottom Toolbar menu (see Bottom



Toolbar above) or place and hold two fingers on the screen for 2-3 seconds.

 Use the screen controls (6 and 10) to switch between the two Floating Toolbar menus.

smarttech.com/kb/171745 21

Chapter 2

Using basic features

 

Menu 1 Menu 2

smarttech.com/kb/171745 22

Chapter 2

Using basic features



No. Tool Function Notes

1 Settings Open the Settings screen,

where you can connect to WiFi, change the date, set passwords and locks, and change the power settings.

See the SMARTBoard GX

series interactive displays installation and maintenance guide

(smarttech.com/kb/171744).

2 Home Open the Home screen. [N/A]

3 Minimize the Floating

[N/A] [N/A]

Toolbar menus

4 Back Return to the previous screen. [N/A]

5 Overlay Annotate and save over

See Using overlays on page34.

images, web pages, and so on.

6 Go to the second

[N/A] [N/A] floating Floating Toolbar menu

7 Input select Select a connected computer

or device’s input to appear on

the display.

Screen lock

Lock access to the screen

functions.

See Viewing a connected

computer or other device’s input on page63.

When enabled, a six digit passcode is required to unlock the screen.

Screen capture

Take a screen capture of a

rectangular area, a freehand

area, a window, or the entire

screen.

Go back to the first

[N/A] [N/A]

Floating Toolbar menu

Quick clean

Clear temporary files (cache)

on the display’s operating

system

12 Recent files and apps Access the most recently used

files and apps.

Volume controls

Set the display’s volume.

Screen brightness

Set the display’s screen

brightness.

See Using the Screen Capture widget on page52.

See Using the Clean widget on page51.

[N/A]

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Using basic features

Using touch

You can do everything on the display that you can do at your computer—open and close applications, meet

with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so

on—by touching the display’s surface.

You can use a variety of gestures within applications, including panning, scaling, rotating, and zooming in

and out.

The display’s support for up to 20 simultaneous interaction points enables you and others to interact with

objects on the screen at the same time.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which gestures it

supports.

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

Pan (one finger) Pan (two fingers) / scroll

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Chapter 2

Using basic features

Rotate Flick

Erase with palm Erase with fist

Writing, drawing, and erasing

The display comes with two pens, which you can use to write or draw in digital ink. Each pen has a thin nib

and a thick one. By default, the thin nib writes in black ink and the thick nib writes in red ink in the display's

native tools and installed applications.

The display has magnetic holders for the pens at the bottom of the display’s frame. Return the pens to their

holders when you’re done with them.

CAUTION

When you return a magnetic pen to the holder, make sure it’s centered in its holder to keep it from falling

and being damaged.

Writing and drawing in digital ink

1. Pick up one of the display’s pens.

2. Write or draw in digital ink on the screen.

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IMPORTANT

Use only pens designed for SMARTGX displays (see smarttech.com/kb/171230).

TIPS

l When writing in SMART Notebook software on a connected computer, the smaller tip on the display’s

pens writes in black ink and the larger tip acts as a finger or pointer.

l When writing or drawing in the Whiteboard or the overlay app, you can change a pen’s color,

thickness, and other properties, including configuring the pen’s wide tip as an eraser. For more

information, see Using Whiteboard on page29 and Using overlays on page34.

l Use the split screen feature in the Whiteboard app (see Writing and erasing notes on page30) to

enable two people to write or draw on the screen at the same time.

To erase digital ink

 Move your palm or fist over digital ink to erase.

Using the SMART Ink dynamic (floating) toolbar

If you pick up a pen while viewing a connected computer’s input, the SMART

Ink® dynamic (floating) toolbar for SMART Ink appears on the screen. You can

use this toolbar to temporarily change the pen’s color, thickness, or other

properties, you can also access SMART Ink’s tools, such as screen capture,

spotlight, screen shade, and so on.

To learn more about SMART Ink and its toolbar, visit the SMART Ink support

page. Here are a few quick links to get you started:

l Turning SMART Ink on or off

l Opening the dynamic (floating) toolbar

l Closing (hiding) the toolbar

l Using SMART Ink presentation tools

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Changing a pen’s default color, thickness, and other properties

While you’re viewing a connected computer’s input, you can use the SMART Ink dynamic (floating) toolbar to

change a pen’s color, thickness, and other properties.

To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button

settings.

Freezing the screen

You can temporarily freeze the screen by pressing and holding the Settings button on the front control

panel or remote control for five seconds. This is particularly useful when no other controls are available to

pause a video, an animation, or other moving images.

When the image is frozen a Freeze on message appears in the top left corner of the screen.

NOTE

Freezing the screen does not pause applications that are running on the connected computer. It simply

freezes the displayed image.

To unfreeze the screen, press and hold the Settings button for five seconds again.

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Chapter 3

Using Browser 29

Using Whiteboard 29

Whiteboard tools and controls 29

Writing and erasing notes 30

Starting a new whiteboard 32

Changing the background 32

Navigating in the whiteboard 32

Opening a whiteboard 33

Sharing a whiteboard 33

Saving a whiteboard 34

Export a whiteboard 34

Using overlays 34

Writing, drawing and erasing ink on an overlay 35

Overlay tools and controls 35

Exiting an overlay 36

Using EShare 37

Downloading the EShare app 37

Verifying that the display and mobile devices are connected to the same network 37

Connecting your device to the display 38

Sharing your device’s screen to the display 38

Showing files from your device on the display 38

Controlling the display 38

Using TVMirror 38

Using Remote 39

Opening apps using EShare 39

EShare settings 39

Device requirements 40

Using iMirror 41

Mirroring your iOS device’s screen to the display 41

Mirroring your Mac computer’s desktop to the display 42

Supported Apple devices and operating systems 42

Verifying that the display and mobile device or computer are connected to the same network 42

Using WPS Office 43

Opening the WPS Office app 43

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Using the WPS Office app 43

Using Vote 44

Setting up a poll 44

Viewing results 45

Using File Manager 45

Opening File Manager 45

Viewing files 45

Moving or copying files 46

Installing apps using File Manager 48

Supported file formats 49

This chapter introduces the apps on the SMART Board GX series interactive displays.

Using Browser

You can use a web browser on the display.

Use the browser as you would on your computer or mobile device. Refer to the Help in the browser.

NOTES

l Restoring user settings doesn’t delete bookmarks.

l You can’t install plug-ins and add-ons.

Using Whiteboard

You can view and erase notes, open a saved note, and share images of your whiteboard using a

QR code.

Whiteboard tools and controls

The Whiteboard has several tools and controls for accessing and managing whiteboard sessions.

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Tool Icon Description

Menu tools

Tap the Menu icon in the lower left corner to open the menu of tools for saving and sharing.

Quit Exits the Whiteboard app.

Export notes Export the whiteboard as a .png file. The image is saved to the

display.

Import notes Import a whiteboard as a .png file. The image is saved to the

display.

Share through QR

Share the whiteboard using a QR code.

code

NOTE

The shared whiteboard doesn’t update if the whiteboard is shared again.

Save Save the whiteboard

Hide controls Hide or show all tools and controls.

Navigation tools

Add a page Add a new page to the whiteboard.

Next page Advanced to the next page.

Previous page Return to the previous page.

Page view Shows the page view that enables you to navigate to a specific

page or delete pages.

Writing and erasing notes

The Whiteboard has several tools for drawing and erasing.

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Tool Icon Description

Background Select options for changing the background.

Pen settings Change ink color and thickness for the display's pens. You can also

configure a pen's thick nib end to act as an eraser, and enable the Keep out Write setting for improved palm rejection capabilities.

NOTE

Enabling the Keep out Write setting might affect the behavior of other Whiteboard app features.

Calligraphic ink Change selected text to appear as if written with a calligraphy pen.

Single finger draw Switch between single finger and multi-finger drawing modes.

In single finger drawing mode, you can interact with screen content using pinch, zoom, and drag gestures only.

In multi-finger drawing mode, two people can write using the display’s

Multi-finger draw

pens independently and simultaneously. You can also use multiple fingers to write and draw while using a single pen.

Gestures are not available in multi-finger drawing mode.

Cover/import picture/split screen

Access tools for highlighting specific areas of the screen, importing a picture, and splitting the screen into two or three writing areas.

writing

Selection marquee Draw a selection marquee to select objects to be moved or copied

around the whiteboard; use either end of the pens or your finger.

Undo Reverse the effect of the last action.

Redo Reinstate the last action reversed with the Undo command.

Clear page content Clear all the page content.

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Starting a new whiteboard

To start a new whiteboard

On the display’s Home screen, tap the Whiteboard icon .



 A new whiteboard appears.

Changing the background

You can change the whiteboard’s background. If there are multiple pages in the whiteboard, each page can

have a different background. When you export or share the whiteboard, the background you’ve selected

also appears.

To change the whiteboard’s background

Tap the Background icon .

1.

Select a background or tap the Add background icon to add a background from the display

2.

(sdcard) or a USBdrive.

The background appears.

Navigating in the whiteboard

Use two fingers to pinch to zoom in.

Use two fingers to pinch to zoom out.

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Opening a whiteboard

You can easily continue from where you left off in a saved whiteboard.

To open a saved whiteboard

Tap the Menu icon .

1.

Tap the Import notes icon , select the whiteboard you want to open, and tap Confirm.

2.

Sharing a whiteboard

If your mobile device has a QR code scanner, it can open an image of the whiteboard in a web browser.

NOTES

l The shared whiteboard doesn’t update if the whiteboard is shared again.

l Make sure your computer or mobile device is connected to the same network as the display.

To share the whiteboard note

Tap the Menu icon .

1.

Tap the Share through QR code icon , choose whether to share the current page or all pages, and

2.

tap Confirm.

3. Scan the QR code with your mobile device.

You’re prompted to open the page images in your device’s browser.

When the image appears you can save the image to your mobile device.

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Saving a whiteboard

To save the whiteboard as a .png or .pdf file

Tap the Save icon , enter a folder name, and select the following options:

1.

osave the file locally or to a USB drive

osave the current page or all pages

osave as a .png or .pdf file

NOTE

The Whiteboard pages are saved as sequentially-numbered .png files or a single .pdf file.

2. Tap OK.

Export a whiteboard

You can export a whiteboard. The whiteboard is saved as an .iwb file and can only be viewed in the

Whiteboard app.

To export a whiteboard

Tap the Menu icon.

1.

Tap the Export notes icon, enter a file name, and tap OK.

2.

Using overlays

When using apps on the display, you can write or draw on overlays and save them to the display.

NOTE

Overlays are not available in the Whiteboard app.

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Writing, drawing and erasing ink on an overlay

The display includes two pens, which you can use to write or draw in digital ink. You can erase digital ink

using gestures.

To write or draw on an overlay

Open the Side Toolar menu (see Side Toolbar on page20) and tap the Overlay icon .

1.

The overlay menu appears.

2. Use the display’s pens or your finger to write or draw in digital ink.

When you’re done, tap the Menu icon , and tap the Quit icon to exit the overlay.

3.

NOTE

If you write or draw over a video playing in the browser, the video will stop.

To erase ink on an overlay

1. Erase ink by moving your fist or palm over the digital ink you want to erase.

Tap the Erase All icon.

Overlay tools and controls

Tool Icon Description

Menu tools

Tap the Menu icon in the lower left corner to open the menu.

Quit Closes the overlay.

Share through QR

Share the overlay using a QR code.

code

Upload to the

Save the overlay to Google Drive or OneDrive cloud storage.

network disk

Save Save the overlay.

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Tool Icon Description

Hide controls Hide or show all tools and controls.

Overlay tools

Pen settings Change the display’s pens ink color and thickness.

Pointer Enable touch control of the display’s features. Tap the button again to

enable writing or drawing on an overlay with your finger.

Whiteboard Open the White board application.

Screen

Open the screen capture widget or import a picture. capture/import picture

Undo Reverse the effect of the last action.

Redo Reinstates the last action reversed with the Undo command

Clear page content Clear all the page content.

Exiting an overlay

When you exit an overlay, you are prompted to save your writing before exiting.

To exit an acetate

Tap the Menu icon , and tap the Quit icon to exit an overlay.



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Using EShare

You can share content wirelessly to the display from your computer or mobile device.

NOTES

l EShare is a third-party application. SMART’s support for this application may vary depending on the

inquiry.

l Make sure your computer or mobile device is connected to the same network as the display.

l Some EShare features are not available for certain mobile devices or computers.

Downloading the EShare app

For device requirements, see Device requirements on page40.

On the display’s Home screen, tap the Apps menu icon .

1.

The Apps menu appears.

Tap the EShare icon .

2.

3. In your device’s browser enter the URL specified on the display’s screen.

Use a QR code scanning app on your device to scan the QRcode on the display’s screen.

4. Dowload and install the EShare app for your device.

Verifying that the display and mobile devices are connected to the same network

1. Tap the User Guide button on the EShare app to view the network name and IP address.

If the display is connected to a wireless network, note the name of the network the display is connected

to.

If the display is connected to a wired network, note the IP v4 address, and compare the first 3 octets

(e.g. ×××.×××.×××.×××) to the IP address on the mobile device or computer.

2. On a user’s mobile device or computer, verify that the mobile device or computer is connected to the

same network and subnet.

Consult the mobile device or computer’s user guide for more information.

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Connecting your device to the display

1. Verifying your device and display are connected to the same network (see Verifying that the display

and mobile devices are connected to the same network on the previous page).

2. Open the EShare app on your device.

The Device List appears, showing EShare enabled devices connected to your network.

3. On your device, tap the display’s name.

Tap Scan QR on your device and scan the QRcode on the display.

Sharing your device’s screen to the display

To use Mirroring

1. Open the EShare app on your device.

2. Connect the EShare app to the display.

3. On your device, tap Mirroring.

Your device’s screen appears on the display.

Showing files from your device on the display

1. Open the EShare app on your device.

2. Connect the EShare app to the display.

3. On your device, tap Local files.

4. Select the video or photo you want to show on the display.

Controlling the display

You can control the display using the EShare app on your device. Choose to use the remote control feature

or duplicate the display’s screen to your device.

Using TVMirror

When using the TV Mirror feature, the display’s screen appears on your device. You can also open files to

appear on the display, use a pen to draw on the display’s screen, and take a photo that will appear on the

display.

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To use TV Mirror

1. Open the EShare app on your device.

2. Connect the EShare app to the display.

3. On your device, tap TVMirror.

Using Remote

You can also use the buttons in your device’s app to control the display’s volume, enter text, exit apps or

return to the Home screen.

To use the Remote

1. Open the EShare app on your device.

2. Connect the EShare app to the display.

3. On your device, tap Remote in the EShare app.

4. Control the display using the touch on your mobile device or mouse on your computer.

Opening apps using EShare

See Controlling the display on the previous page.

EShare settings

You can change the display’s name and add a connection code.

To change the display’s name

On the display’s Home screen, tap the Apps menu icon .

1.

Tap the EShare icon .

2.

Tap the Settings icon .

3.

Tap the Edit icon beside the Device Name field.

4.

5. Tap in the Device Name field and use the on-screen keyboard to change the display’s name.

6. Tap Close.

To add a connection code

On the display’s Home screen, tap the Apps menu icon .

1.

Tap the EShare icon.

2.

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Tap the Settings icon.

3.

4. Enable the Pin Code.

Tap the Edit icon beside the Device Name field, and then tap in the Connect Code field to use the

5.

on-screen keyboard to change the code. You can also set a timer for refreshing the password.

Tap the Refresh icon to generate a new code.

6. Tap Close.

To stop using a connection code

On the display’s Home screen, tap the Apps menu icon .

1.

The Apps menu appears.

Tap the EShare icon .

2.

Tap the Settings icon .

3.

4. Disable the Pin Code.

Device requirements

Device Requirement

iOS devices iOS 9.0 (and later)

Android devices Android 2.3 (and later)

Windows computers Windows 7, 8, 10 (and later)

Mac computers Mac OS X 10.9 (and later)

Chrome Chrome OS version 4 (and later)

Linux Ubuntu (12.04 and later)

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Using iMirror

You can use the iMirror app to share your Mac computer, iPhone, or iPad’s screen to the display.

iMirror uses AirPlay.

NOTES

l iMirror is a third-party application. SMART's support for this application may vary depending on the

inquiry.

l For a list of supported Apple products, see Supported Apple devices and operating systems on the

next page.

l Make sure your Mac computer or iOS device is connected to the same network as the display. See

Supported Apple devices and operating systems on the next page for more information.

Mirroring your iOS device’s screen to the display

On the display’s Home screen, tap the Apps menu icon .

1.

The Apps menu appears.

2. Tap iMirror.

NOTE

Remember the display’s name.

3. On your iOS mobile device, open the Control Center.

4. Tap Screen Mirroring.

5. Select the display’s name.

6. Select an app to share on the display.

The app appears on the display.

If the display’s screen appears blank, go to the iMirror Settings and enable Software Decoder. Try

mirroring your iOS device’s screen to the display.

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Mirroring your Mac computer’s desktop to the display

On the display’s Home screen, tap the Apps menu icon .

1.

2. Tap iMirror.

NOTE

Remember the display’s name.

On your Mac computer, click the AirPlay icon in the menu bar.

3.

4. Select the display’s name.

The AirPlay icon turns blue when your Mac computer is sharing with AirPlay.

Click the AirPlay icon , and then click Extend Desktop.

5.

Supported Apple devices and operating systems

iOS 9.0 or later Apple operating systems support iMirror.

Verifying that the display and mobile device or computer are connected to the same network

To verify that the display and mobile device or computer are connected to the same network

On the display’s Home screen, tap the Apps menu icon .

1.

Tap Settings > Network .

2.

If the display is connected to a wireless network, note the name of the network the display is connected

to.

If the display is connected to a wired network, note the IP v4 address, and compare the first 3 octets to

the IP address on the mobile device or computer.

3. On your mobile device or computer, verify that the mobile device or computer is connected to the same

network.

Consult the mobile device or computer’s user guide for more information.

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Using WPS Office

You can use the Writer, Presentation, and Spreadsheet features of this office suite to create a

variety of document types. WPS Office can also open and edit documents created with a variety

of other software, including Microsoft Office, Google Docs, and Adobe Acrobat.

NOTE

WPS is a third-party application. SMART's support for this application may vary depending on the inquiry.

Opening the WPS Office app

On the display’s Home screen, tap the Apps menu icon .

1.

The Apps menu appears.

Tap the the WPS Office icon .

2.

The WPS Office welcome screen appears.

Using the WPS Office app

For information about using WPS office, see the help.wps.com/Android-office support site.

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Using Vote

You can use the Vote app to create instant polls and distribute them to your class or audience.

Users can then use their mobile devices to submit their votes.

NOTES

l Vote is a third-party application. SMART's support for this application may vary depending on the

inquiry.

Setting up a poll

On the display’s Home screen, tap the Apps menu icon .

1.

2. Tap Vote.

The Vote app dialog box appears.

3. Type a name for the poll in the Theme text field.

TIP

Use the on-screen key board or connect a key board to the front connector panel.

4. Select a Single choice or Multiple choice Choice model.

NOTE

Selecting a multiple choice model enables voters to select more than one voting options.

5. Add a minimum of two voting options using the Voting options text fields.

6. Tap Release.

A QRcode appears on the screen.

7. Direct users to scan the QRcode with their mobile device.

After users devices are connected to the poll, they can submit their votes.

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Viewing results

1. To view the voting results, tap View results.

Use the Bar or Poll options to change how the results of the poll are displayed.

TIP

Tap the QR code icon to display the QR code for connecting devices.

2. To end voting, tap Voting over.

NOTE

Remember the display’s name.

To exit the Vote app, tap the Exit icon .

3.

Using File Manager

Use the File Manager to access files saved on the display, USB drives, Google Drive or

OneDrive cloud storage (cloud storage must be enabled in the display’s settings).

Any Whiteboard notes that have been exported are saved as .png files in the File Manager.

Opening File Manager

On the display’s Home screen, tap the Apps menu icon .

1.

The Apps menu appears.

Tap the File Manager icon .

2.

File Manager appears.

Viewing files

To view an image exported from the Whiteboard app

1. Export your drawing from the Whiteboard app. See Using Whiteboard on page29.

Remember the folder name.

2. In File Manager, browse to the folder and tap it.

3. Tap the .png file.

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To view a picture, play an audio file, or watch a video

1. In File Manager, tap the file.

2. Choose an application in which to open the file.

The file opens in the selected application.

TIP

You can select an application as the default for opening files.

To stop viewing content

On the display’s Side Toolbar, tap the Home icon .



Moving or copying files

To move a file from the USB drive to the display

1. Connect a USB drive to the display on the front connector panel.

On the display’s Home screen, tap the Apps menu icon .

2.

Tap the File Manager icon .

3.

4. Tap the name of the connected USB Drive.

5. Browse to the files you want to move.

6. Press and hold the file to select it.

A check box appears next to the file.

7. Tap Cut in the side menu.

8. Tap Local storage.

9. Browse to the folder you want to move the file to.

10. Double-tap the folder to open it.

11. Tap Paste.

The file is saved to the display and removed from the USB drive.

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To copy a file from the USBdrive to the display

1. Connect a USB drive to the display on the front connector panel.

On the display’s Home screen, tap the Apps menu icon.

2.

The Apps menu appears.

Tap the File Manager icon.

3.

File Manager appears.

4. Tap the name of the connected USB Drive.

5. Browse to the files you want to move.

6. Tap and hold on the file to select it.

A check box appears next to the file.

7. Tap Copy in the side menu.

8. Tap Local storage.

9. Browse to the folder you want to copy the file to.

10. Double-tap the folder to open it.

11. Tap Paste.

The file is copied to the display and remains on the USB drive.

To move a file from the display to a USB drive

1. Connect a USB drive to the display on the front connector panel.

On the display’s Home screen, tap the Apps menu icon .

2.

Tap File Manager icon .

3.

4. Tap Local storage.

5. Browse to the files you want to move.

6. Press and hold on the file to select it.

A check box appears next to the file.

7. Tap Cut in the side menu.

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8. Tap the name of the connected USB Drive.

9. Browse to the folder you want to copy the file to.

10. Double-tap the folder to open it.

11. Tap Paste.

The file is copied to the USB drive and removed from the display.

To copy a file from the display to a USBdrive

1. Connect a USB drive to the display on the front connector panel.

On the display’s Home screen, tap the Apps menu icon .

2.

The Apps menu appears.

Tap the File Manager icon .

3.

File Manager appears.

4. Tap Local storage.

5. Browse to the files you want to copy.

6. Press and hold the file to select it.

A check box appears next to the file.

7. Tap Copy in the side menu.

8. Tap the name of the connected USB Drive.

9. Browse to the folder you want to move the file to.

10. Double-tap the folder to open it.

11. Tap Paste.

The file is saved to the USB drive and remains on the display.

Installing apps using File Manager

You can use File Manager to install third-party apps on the display.

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Chapter 3

Using apps on the display

To install apps using File Manager

1. Download and save .apk files to a USB Drive.

2. Connect the USB drive to the display on the front connector panel.

On the display’s Home screen, tap the Apps menu icon .

3.

Tap the File Manager icon.

4.

5. Tap the name of the connected USB Drive.

6. Browse to and double-tap the .apk file you want to install.

Follow the on-screen instructions to install the app on the display.

Supported file formats

For more information regarding supported file formats, see Supported Media Formats.

smarttech.com/kb/171745 49

Chapter 4

Using the Clean widget 51

Using the Countdown widget 51

Using the Screen Capture widget 52

Using the Spotlight widget 54

Using the Calculator tool 54

Using the Vote widget 55

Using Lock Screen 55

This chapter introduces the widgets on the SMART Board GX series interactive displays.

To open the widget menu, open the Side Toolbar menu (see On-screen menus and controls on page18)

and tap the Toolbox icon .

NOTE

Widgets always appear on top of other open windows, programs, and connected devices.

The widget menu features the following tools and controls:

Icon Widget Function Notes

Clean Closes all open apps and clears

the display’s system RAM memory.

Countdown Start a countdown timer. See Using the Countdown

Screen Capture Use the Screen Capture widget

to take a screen capture of a rectangular area, a freehand area, a window, or the entire screen.

See Using the Clean widget on the next page.

widget on the next page.

See Using the Screen Capture widget on page52.

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Chapter 4

Using widgets on the display

Icon Widget Function Notes

Spotlight Use the Spotlight widget during

a presentation to draw attention to an area of a screen.

Calculator Open an on-screen calculator. See Using the Calculator tool on

Vote Create instant polls and

distribute them to your class or audience.

Lock Screen Lock the screen. See Using Lock Screen on

See Using the Spotlight widget on page54.

page54.

See Using the Vote widget on page55.

page55.

Using the Clean widget

Use the Clean widget to close all open apps and clear the display’s system RAM.

To use the Clean widget

Tap the Clean icon .



Using the Countdown widget

Use the Countdown widget to display a countdown timer on the screen.

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Chapter 4

Using widgets on the display

To open the Countdown widget

Tap the Countdown icon .

1.

The Countdown widget opens:

Tap the Edit icon to customize countdown timer settings.

2.

No. Tool

1 Type a name for the countdown activity.

2 Set a time for the duration of the countdown.

3 Start/pause the countdown.

4 Restart the countdown.

5 Edit the countdown’s duration.

6 Add additional countdown timers, up to a maximum of six.

7 Close the countdown widget.

To close the Countdown widget

Tap the Close icon .



Using the Screen Capture widget

The Screen Capture toolbar enables you to take a screen capture of a rectangular area, a freehand area, a

window, or the entire screen.

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Chapter 4

Using widgets on the display

To use the Screen Capture widget

Tap the Screen capture icon .

1.

The Screen Capture widget opens:

No. Tool

1 Capture window re-size handle

2 Select a rectangular or circular window (click icon to switch between them)

3 Select the entire screen

4 Close the Screen Capture tool

5 Save the selected window or screen

2. Select the window or screen you want to capture.

Tap the Save icon to save the selected window or screen.

3.

Save the file locally, to a USB drive, or to your Google Drive or OneDrive account.

NOTE

Google Drive or OneDrive cloud storage must be enabled in display settings.

See the SMARTBoard GX series interactive displays installation and maintenance guide

(smarttech.com/kb/171744).

To close the Screen Capture widget

Tap the Close icon .



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Chapter 4

Using widgets on the display

Using the Spotlight widget

You can use the Spotlight widget during a presentation to draw attention to an area of a screen.

To use the Spotlight widget

Tap the Spotlight icon .

1.

The Spotlight widget is activated:

No. Tool

1 Make the spotlight larger or smaller.

TIP

You can also use finger gestures to change the size of the spotlight area.

2 Close the Spotlight widget.

3 Spotlight area

2. Press and drag the Spotlight window to highlight an area of the screen.

To close the Spotlight widget

Tap the Close icon.



Using the Calculator tool

Open an on-screen calculator that appears in front of any application running on the display.

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Chapter 4

Using widgets on the display

To use the Calculator widget

Tap the Calculator icon .



 To close the Calculator widget, tap Close.

Using the Vote widget

Use the Vote widget to create instant polls and distribute them to your class or audience.

To use the Vote widget

 For information about using this widget, see Using Vote on page44.

Using Lock Screen

Use the Lock Screen feature to secure the display’s screen. When Lock Screen is enabled, a six digit

passcode must be entered to un-lock the screen.

NOTE

Creation of a Lock Screen passcode is part of the initial set up when the display is turned on for the first

time. The Lock Screen feature can also be configured in display settings.

See the SMART GX series interactive displays installation and maintenance guide

(smarttech.com/kb/171744).

To lock the screen

Tap the Lock Screen icon .



 A lock icon will appear on the screen and a password must be entered to un-lock the screen.

smarttech.com/kb/171745 55

Chapter 5

devices

Installing and using SMART software 56

Downloading and installing SMART software 57

Using SMART software 57

Connecting room computers and guest laptops 57

Viewing a connected computer or other device’s input 63

Setting a connected computer’s resolution and refresh rate 64

Using recommended cables 65

Sharing USB Type-B receptacles 66

Connecting a SMART OPS PC module 66

Connecting USB drives, peripherals, and other devices 67

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip

hazard.

Installing and using SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Notes

SMART Notebook basic Free software designed for use with a SMART

Board interactive display. SMART Notebook basic software comes with many features that you can use to create, edit, and deliver engaging lessons for your students.

SMART Product Drivers Software that enables the computer to detect

input from the display.

SMARTInk Software that enables you to write and draw in

digital ink over applications, files, folders, websites, and any other open window.

See Find out more about the

basic version of SMART Notebook.

Included with SMARTNotebook basic

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Chapter 5

Connecting computers and other devices

The following software is also available but sold separately:

Software Description Licensing details

SMART Learning Suite A suite of desktop and online software

that combines lesson delivery, activities, assessments, and collaborative workspaces. Includes SMART Notebook software and SMART Learning Suite Online.

SMART Remote Management

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART

software.

Cloud-based mobile device management software for remotely maintaining, supporting, controlling, and securing the display and your other devices

See smarttech.com/smart-learning-

suite

See

smarttech.com/products/businesssoftware/smart-remotemanagement

Downloading and installing SMART software

You can download SMART software from smarttech.com/downloads.

Using SMART software

For information about using SMARTsoftware, see the following pages in the Support section of the SMART

website:

l SMART Notebook basic version

l SMART Product Drivers

l SMART Ink

Connecting room computers and guest laptops

You can connect room computers and guest laptops to the display to view and interact with them.

NOTES

l Install SMART software on computers you connect to the display (see Installing and using SMART

software on the previous page).

l Your organization’s installers might have connected cables to the display and run the cables behind a

wall or under the floor to a desk or table where you can place your computer.

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Chapter 5

Connecting computers and other devices

l As shown below, HDMI 1, HDMI 2, VGA, and Display Port share the Touch USB Type-B receptacle on

the side connector panel, and HDMI uses the Touch USB Type-B receptacle on the front connector

panel (see Sharing USB Type-B receptacles on page66).

l The USB Type-C connector provides 15 W of power for chargeing connected devices.

The following are the locations of the connectors and the connector and cable information for the display’s

input sources.

l USB Type-C

Connector Standard Connection type Cable

USB Type-C USB 3.2 Gen 1

Video/audio/touch SuperSpeed USB Type-C

(SuperSpeed, 5 Gbps)

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l HDMI

Connector Standard Connection type Cable

HDMI HDMI 2.0 Video/audio Premium High Speed HDMI (18

Gbps)

Touch input USB 2.0 Type-B Touch High Speed USB 2.0

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l HDMI 1

Connector Standard Connection type Cable

HDMI 1 HDMI 2.0 Video/audio Premium High Speed HDMI (18

Gbps)

Touch USB 2.0 Type-B Touch High Speed USB 2.0

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l HDMI 2

Connector Standard Connection type Cable

HDMI 2 HDMI 2.0 Video/audio Premium High Speed HDMI (18

Gbps)

Touch USB 2.0 Type-B Touch High Speed USB 2.0

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l Display Port

Connector Standard Connection type Cable

Display Port Display Port 1.2 Video/audio Display Port

Touch USB 2.0 Type-B Touch High Speed USB 2.0

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l VGA

Connector Standard Connection type Cable

VGA VGA Video VGA

Audio In Stereo 3.5 mm Audio Stereo 3.5 mm

Touch USB 2.0 type-B Touch High Speed USB 2.0

Viewing a connected computer or other device’s input

1. Connect a device to the display’s USB Type-C, HDMI, HDMI 1, HDMI 2, Display Port, or VGA connectors.

NOTE

To enable touch control of the device, connect a USB cable to the associated USB connector.

Devices connected to the USB Type-C connector don’t require an additional USB connection to

enable touch.

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Chapter 5

Connecting computers and other devices

2. Select the source using one of the following methods:

Using the Side Toolbar menu Using the remote control

Open the Side Toolbar menu by sliding

a.

either of the Side Toolbar menu handles

Press the Input Select button on the remote

control. (located on either side of the screen) toward the center of the screen.

Tap the Input Select icon .

b.

The Input Selection dialog box appears.

NOTE

Three dots ••• appear below inputs (USB Type-C, HDMI, HDMI 1, HDMI 2, OPS and DP) with a device

connected.

3. Tap the computer’s input source or use the navigation keys on the remote control to select the input

source and then press the OK button.

The device’s output appears on the display’s screen.

TIP

You can configure the display to automatically switch to the newest input, lock the current source, or

choose other priorities or input options.

See the SMARTBoard GX series interactive displays installation and maintenance guide

(smarttech.com/kb/171744).

Setting a connected computer’s resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display’s inputs:

Input source Resolution Refresh rate

USB Type-C, Display Port Alternate Mode

HDMI

HDMI 1 3840×2160 60Hz

HDMI 2 3840×2160 60Hz

VGA 1920×1080 60Hz

3840×2160 60Hz

Located on the display’s front connector panel.

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Chapter 5

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Input source Resolution Refresh rate

Display Port 3840×2160 60 Hz

AV 1920×1080 60 Hz

YPbPr 1920×1080 60 Hz

If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating

system documentation for instructions.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

Display Port 23' (7 m)

Use only certified Display Port 1.4 cables that have been tested to support the performance standard you require.

HDMI 23' (7 m) Use only certified premium high-speed HDMI cables that

have been tested to support the performance standard you require.

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) Use only shielded 3.5 mm cables

IMPORTANT

Use a 3.5 mm stereo jack (15 mm long barrel) only to connect to the display.

USB 2.0 16' (5 m) Use a Hi-Speed USB 2.0 USB extender if the distance

between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page14.

The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

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Cable type Maximum length Recommendation

USB Type-C 6' 6" (2 m) for

SuperSpeed 5Gbps cables

Using cables that exceed these maximum lengths may produce unexpected results, degraded picture

quality or degraded USB connectivity.

USB-IF certified USB 3.2 Gen 1 Type-C cable, SuperSpeed (5 Gbps) support

To use a USB Type-C cable for video, you need:

A full-featured cable that supports SuperSpeed



5Gbps (or faster) data rates.

A computer that supports Display Port Alternate



Mode via USB Type-C

NOTE

The USB Type-C connector on the display can supply up to 15 W of power to connected devices.

Sharing USB Type-B receptacles

The HDMI, VGA, and Display Port connectors on the side connector panel (back of the display) all share a

single USB Type-B receptacle on this panel. This means the touch system can be used with only one device

connected to these video inputs.

USB Type-B receptacle Video connectors

HDMI 1

Touch

l

HDMI 2

l

VGA

l

Display Port

l

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your

organization’s installers can install the OPS PC module in the display’s accessory

slot following the OPS PC module’s installation instructions

(smarttech.com/kb/171544). You can then view the OPS PC module’s input on the

display.

For more information about SMART OPS PC modules, see the SMART OPS PC

modules user guide (smarttech.com/kb/171747).

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Chapter 5

Connecting computers and other devices

Connecting USB drives, peripherals, and other devices

A receptacle on the side connector panel. You can connect USB drives, peripherals (such as keyboards),

and other devices to the USB 2.0 Type-A receptacle on the side connector panel and use these devices

with the display’s Android system. The front USB 2.0 Type-A receptacle will switch to the active input,

including the display’s Android system, the OPS slot computer, or an externally connected computer.

The display includes one USB 2.0 Type-A receptacle on the front connector panel and one USB 2.0 Type-

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Chapter 5

Connecting computers and other devices

The display also includes one USB 3.0 Type-A

receptacle on the front connector panel. You

can use this receptacle to connect USB

drives, peripherals, and other devices to a

device installed in the accessory slot, such as

the SMART OPS PC.

smarttech.com/kb/171745 68

Chapter 6

Resolving general issues 69

The display isn’t turning on 70

The display is turning off when it shouldn’t 71

The screen is blank or there’s a problem with the image on the screen 71

There’s no sound or there’s a problem with the sound 74

Touch isn’t working as expected 75

The pens aren’t working as expected 76

SMART software on connected computers isn’t working as expected 76

The SMART OPS PC module isn’t working as expected 77

Contacting your reseller for additional support 77

This chapter explains how to resolve a variety of common issues with the display and the optional

SMARTOPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions don’t

work, refer to the SMART knowledge base for additional troubleshooting information.

 community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays

Resolving general issues

Symptom Troubleshooting steps

You’ve forgotten the lock screen password.

The display can’t connect to a 5 GHz wireless network.

The pen is broken. Contact SMART Support.

You need to identify the display. See Identifying your specific model on page12.

Contact SMART Support.

The wireless network may be operating on bands that the display doesn’t support. Contact your network administrator.

Ensure both antennas are correctly installed on the display.

NOTE

The range of a 5 GHz wireless connection is more limited than that of a 2.4 GHz connection. 5 GHz connections are also more susceptible to interference from obstacles between the access point and the display, such as large metallic objects.

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Chapter 6

Troubleshooting the display

Symptom Troubleshooting steps

An app is missing or not available. The app might not be included with the SMART Board GX series interactive display.

See Chapter 3: Using apps on the display on page28.

NOTE

Apps that require Google Play Services (such as the Google Play store) cannot be used on the display.

The display isn’t turning on

Symptom Troubleshooting steps

The status light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is working by testing it with a different device.

The status light is lit red and the screen is blank.

The status light is lit green, but the screen is blank.

l Press the Power button on the front of the display or on the remote control.

l Restart the display.

See turning-your-display-on-or-off.htm.

l Wait up to 30 seconds, or press the Power button to determine if the problem is with

an external video source.

l

Press the Home button on the front control panel. If the Home screen is displayed, check the external video source and connecting cables.

l Disconnect any cables from the display’s HDMI Output connectors (if used) to

determine whether equipment connected to the HDMI output port is causing the problem.

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Chapter 6

Troubleshooting the display

The display is turning off when it shouldn’t

Symptom Troubleshooting steps

The display turns off or enters Standby mode when it shouldn’t.

l Check the power off timer setting to determine whether there’s an issue is with the

setting’s configuration.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Check the automatic no-signal setting to determine whether there’s an issue is with

the setting's configuration.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l If the display is connected to a room control system via the RS-232 connection,

disconnect it to determine if the problem is being caused by the room control system.

The screen is blank or there’s a problem with the image on the screen

Symptom Troubleshooting steps

The screen is blank when the status light is green.

l

Make sure the screen is working by pressing the Home button on the front control panel.

l Make sure any connected computers are on and not in Standby mode.

l Restart the display and any connected computers.

See turning-your-display-on-or-off.htm.

l Replace the video cables that connect any computers to the display to determine if the

issue is with the cables.

l Ensure video cables that connect any computers to the display meet the

recommended specifications.

See Using recommended cables on page65.

l Ensure that any connected computer’s external video port is enabled, and is set to

output a supported display resolution.

NOTE

The following resolutions are recommended: 3840 × 216 or 1920 × 1080.

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Chapter 6

Troubleshooting the display

Symptom Troubleshooting steps

A computer is connected to the display, but only a “No signal” message appears on the screen.

The image on the screen is distorted.

There are lines, snow or, other visual noise on the screen.

The image is flickering or flashing.

The image is dim.

l Make sure the computer is connected to the currently selected input.

l If the currently selected input is a computer, make sure the computer is not in Standby

mode.

l If the currently selected input is a laptop, make sure that the laptop’s external display

port is enabled.

l Make sure the computer’s display output is configured to recommended resolutions

and refresh rates for the display’s inputs.

NOTE

The following resolutions are recommended: 3840 × 216 or 1920 × 1080.

See Setting a connected computer’s resolution and refresh rate on page64.

l Ensure video cables that connect any computers to the display meet the

recommended specifications.

See Using recommended cables on page65.

l

Press the Home button on the front control panel. If the Home screen appears correctly, the issue is with the video input.

l Switch to a different input and then back to the first input.

l Make sure any connected computers are on and not in Standby mode.

l Restart the display and any connected computers.

See turning-your-display-on-or-off.htm.

l Make sure the computer’s display output is configured to a recommended resolution

and refresh rate for the display’s inputs.

NOTE

The following resolutions are recommended: 3840 × 216 or 1920 × 1080.

See Setting a connected computer’s resolution and refresh rate on page64.

l Replace the video cables that connect any computers to the display to determine if the

issue is with the cables.

l Make sure the computer’s display output is configured to a recommended resolution

and refresh rate for the display’s inputs.

NOTE

The following resolutions are recommended: 3840 × 216 or 1920 × 1080.

See Setting a connected computer’s resolution and refresh rate on page64.

l Ensure video cables that connect any computers to the display meet the

recommended specifications.

See Setting a connected computer’s resolution and refresh rate on page64.

There are bright spots on the screen.

smarttech.com/kb/171745 72

l

Press the Home button on the front control panel. If it appears correctly, the issue is with the video input.

l Take a photograph of the screen and send it to SMART support. If SMART support

determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.

Chapter 6

Troubleshooting the display

Symptom Troubleshooting steps

Colors don’t appear correctly. l Check the Image mode settings.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Be aware that if two or more displays are mounted side-by-side, there will be minor

differences in colors across the displays. This issue is not unique to SMART products.

l If the screen is completely lacking one color or the color problems occur on the Home

screen, provide a photo of the screen to SMART support.

l If you’re using an analog video input, such as VGA, AV, or YPbPr, use a different cable

or connect a different source to see if the issue is with the cable or input source.

The image is cut off or shifted to the left or right.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

The video from a device connected to the display’s USB Type-C connector doesn’t appear on the display’s screen.

l Adjust any connected computer’s video settings, particularly zoom, crop, and

underscan.

See the computer’s operating system documentation.

l If any connected computers’ desktops are entirely black, change them to dark gray or

a different color.

l If any connected computers’ desktops are extended across multiple screens,

duplicate the desktops across the screens or set the display as the only screen.

l Adjust any connected computers’ video settings, particularly overscan.

See the computer’s operating system documentation.

l Make sure the connected computer’s video connector is configured to output a

supported video signal. See No video display output from a laptop.

l See Image persistence or burn in on LCD displays.

l Make sure the connected device supports Display Port Alternate Mode via USB Type-

C. If there is no DP logo beside the USB Type-C connector on the device, it may not support Display Port Alternate Mode.

l Make sure the cable connecting the device to the display supports SuperSpeed USB

data speeds of 5 Gbps (or above). The cable should be marked with the SuperSpeed USB logo. The absence of this logo may indicate the cable doesn’t support a SuperSpeed USB data connection that’s required for Display Port Alternate Mode.

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Chapter 6

Troubleshooting the display

There’s no sound or there’s a problem with the sound

Symptom Troubleshooting steps

There’s no sound.

There is sound, but the volume is low.

The sound is distorted or muffled.

l If you’re using an external audio system, make sure it is turned on. Use of an external

audio system must also be enabled in display settings.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure the cables connecting the display to the computer are securely fastened.

NOTES

oThe display’s stereo 3.5 mm in connector works with the VGA input only.

oConnecting an audio cable to the display’s stereo 3.5 mm out connector

disables the internal speakers.

oSee the SMARTBoard GX series interactive displays installation and

maintenance guide (smarttech.com/kb/171744).

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on both

the display and the connected computer and make sure neither is muted.

l If you’re using the display’s S/PDIF out connector, adjust the volume on the external

audio system and make sure the audio system isn’t muted.

l Adjust the display’s audio settings.

See adjusting-source-settings.htm.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

If you’re using an external audio system, set the volume for the computer, any running applications and the display to 80%, and then adjust the external audio system’s volume.

There is a whine or buzzing sound coming from the back of the display.

smarttech.com/kb/171745 74

l Be aware that these sounds are normal. All displays emit some electrical noise. Such

sounds may be more noticeable with some displays than with others. However, if you hear noise from the front of the display, further investigation is required.

l Connect all devices to the same power outlet or power bar.

Chapter 6

Troubleshooting the display

Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch on the Home screen with no computer connected.

The display doesn’t respond to touch when viewing the input from a connected computer.

When viewing the image from a connected computer, the display responds to touch intermittently.

When you touch the screen, the pointer doesn’t appear in the correct place.

l If a lock icon appears briefly on the left and right sides of the screen, the Lock screen

feature is enabled. To un-lock the screen, try either of the following procedures:

oTouch the lock icon when it appears.

oUse either the display’s remote control or a USB mouse connected to the

Service connector on the side connector panel to access Display Settings > Lock and remote control, and disable the Touch lock setting.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared

audio devices, or move the display to another location in the room.

l Restart the display.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure SMART Product Drivers 12.17 SP1 or later are installed and running on any

connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Using recommended cables on page65.

l Make sure any connected computers have detected the display’s USB connection and

SMARTProduct Drivers 12.17 SP1 or later are installed.

l For Mac computers with macOS Mojave, see How to resolve issues with installing and

using SMARTLearning Suite software on macOS Mojave.

l Restart the display.

See turning-your-display-on-or-off.htm.

See the SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers.

l Confirm with the installers that the computer is connected to the display with only a

single cable.

l Update SMART product drivers.

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared

audio devices, or move the display to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

l Make sure the video and USB cables that connect any computers to the display are

connected using the correct connectors on the display.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Using recommended cables on page65.

smarttech.com/kb/171745 75

Chapter 6

Troubleshooting the display

The pens aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch or writing with a pen when viewing the input from a connected computer.

The display responds to touch but not to writing with a pen when viewing the image from a connected computer.

When viewing the input from a connected computer and writing on the screen, the ink appears in the wrong place.

Writing is intermittent.

Ink disappears as you write.

l Make sure any connected computers have detected the display’s USB connection and

SMARTProduct Drivers 12.17 SP1 or later are installed.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure the video and USB cables connecting any computers to the display are

connected using the correct connectors on the display.

l Make the sure the touch system is oriented to the correct display by orienting the

display. See Orienting your SMART interactive product using SMART Product Drivers

12.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Using recommended cables on page65.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure you are using a SMART Board GX series interactive display pen.

l Make sure SMARTProduct Drivers 12.17 SP1 or later is installed on any connected

computers.

l Restart the display.

See turning-your-display-on-or-off.htm.

l Make sure SMARTProduct Drivers 12.17 SP1 or later is installed on any connected

computers.

l Orient the display. See Orienting your SMART interactive product using SMART

Product Drivers 12.

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared

audio devices, or move the display to another location in the room.

l Update the firmware.

l Avoid wearing any jewelry or other reflective objects when using the optical touch

system.

l Make sure that clothing or other objects are not touching the screen where you're

touching or writing.

You can’t write or draw in Microsoft Office when viewing the input from a connected computer.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps

SMARTNotebook software isn’t working as expected.

smarttech.com/kb/171745 76

 See Troubleshooting SMARTNotebook.

Chapter 6

Troubleshooting the display

Symptom Troubleshooting steps

SMART Learning Suite Online isn’t working as expected.

SMARTInk isn’t working as expected.  See Troubleshooting SMART Ink.

SMART Product Drivers isn’t working as expected.

 See Troubleshooting common issues in SMART Learning Suite Online.

 See Troubleshooting SMARTProduct Drivers.

The SMART OPS PC module isn’t working as expected

Symptom Troubleshooting steps

The SMART OPS PC module isn’t working as expected.

 See the SMART OPS PC modules user guide (smarttech.com/kb/171747).

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t addressed in this chapter or the knowledge

base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the display’s serial number. The serial number is on a label located on the left

side of the display.

smarttech.com/kb/171745 77

Chapter 6

Troubleshooting the display

TIP

Scan the QR code on the label to view the SMARTBoard GX series interactive display support pages on

the SMART website.

smarttech.com/kb/171745 78

Chapter 7

Resolving issues with Whiteboard 79

Resolving issues with Browser 80

Resolving issues with EShare 80

Resolving issues with iMirror 81

Resolving issues with File Manager 82

This appendix explains how to troubleshoot the SMART Board GX series display’s tools and apps.

NOTE

For hardware troubleshooting information, see SMARTBoard GX series interactive displays installation

and maintenance guide (smarttech.com/kb/171744).

Resolving issues with Whiteboard

Issue Solutions

The pen doesn’t write digital ink. l If you’re using the thick nib end of the pen, ensure the fine erase setting is disabled in

the Whiteboard app's pen settings.

See Using Whiteboard on page29.

l Make sure no other objects (such as your hand or clothing) are touching the screen

close to the pen nib.

l A worn pen nib may act as a finger rather than a pen. Replacement pens are available

from the Store for SMART Parts (see smarttech.com/Support/PartsStore).

Your finger draws ink instead of selecting an object.

Multiple fingers draw multiple lines instead of performing pan, zoom, or rotate gestures.

You can’t set an image as the background.

The display can’t open a saved Whiteboard.

 Use the selection marquee tool to select objects.

 Tap the Multi-finger draw icon to switch back to single finger drawing.

 Make sure the image’s file format is .jpg or .png. Other formats are not supported.

 Whiteboards are saved in .iwb format. The file the display is trying to open might not

be savedin a Whiteboard file format.

smarttech.com/kb/171745 79

Chapter 7

Troubleshooting tools and apps

Issue Solutions

The display can’t open a SMARTNotebook file.

 The Whiteboard app on SMARTBoard GX series interactive displays don’t support

SMARTNotebook files. Use SMARTNotebook software on the connected computer to open a SMARTNotebook file.

Resolving issues with Browser

Issue Solutions

Browser isn’t working correctly. l Make sure the display is connected to a properly configured network and the network

is connected to the internet.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l If Browser can’t visit secure (https) websites, ensure the display’s date and time are

correct.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Browser doesn’t support Flash or Java applets and will not function correctly if a web

page features these objects.

l Contact your network administrator.

You can’t find your downloads. l Check the Downloads folder in File Manager.

l The display’s storage might be full. Delete files or move them to a USB drive for

backup.

There is an issue with audio. l Make sure the volume isn’t muted on the display’s remote control.

See Using the remote control on page17.

l Turn up the volume.

See Using the front control panel on page16.

Resolving issues with EShare

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure the network is configured properly.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744)..

smarttech.com/kb/171745 80

Chapter 7

Troubleshooting tools and apps

Issue Solutions

Your device or computer can’t connect to the display.

No sound is heard from your shared device.

The EShare app on the display is not activated.

NOTE

Trial version appears in the topright corner of the screen when the app is open.

l Make sure your computer or device is on the same network as the display.

l Make sure the network is configured properly.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure your computer or device is on the same subnet as the display. Contact your

network administrator.

l Connect your device or computer to the display’s Wi-Fi hotspot.

a. Connect an RJ45 cable to the display.

b. Turn on the display’s Wi-Fi hotspot.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

c. Connect your computer or device to the display’s Wi-Fi hotspot

d. Open the EShare app on your computer or device.

l Make sure the EShare app is installed on your device.

See Downloading the EShare app on page37

l Make sure your device isn’t muted.

l Turn up the device’s volume.

l Turn up the display’s volume.

See Using the front control panel on page16.

l Make sure that the display’s speakers are enabled in the display’s settings.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure the display is connected to a network that has internet access.

a. Restart the display.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

b. Open the EShare app.

l Make sure the network can contact the activation network.

You can’t control the display from your computer.

 This feature is only available for iOS and Android devices.

Resolving issues with iMirror

Issue Solutions

Your device can’t connect to the display.

You can’t share video.  Some video content is copyrighted and cannot be streamed.

smarttech.com/kb/171745 81

l Make sure the network is configured properly.

See SMARTBoard GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

l Make sure your computer or device is on the same subnet as the display. Contact your

network administrator.

l The iMirror app is available only for use with the Airplay function on Apple devices.

Chapter 7

Troubleshooting tools and apps

Issue Solutions

No sound is heard from your shared device.

l Make sure your Apple device isn’t muted.

l Turn up the display’s volume.

See Using the front control panel on page16.

Resolving issues with File Manager

Issue Solutions

You can’t open files using File Manager.

You can’t read from, or write to a connected USB drive.

You can’t recover deleted files.  Recovery of deleted files is not supported.

l Make sure an app is installed on the display that supports the file type you’re trying to

open.

l Connect the drive to the USB port for the display.

See Connecting USB drives, peripherals, and other devices on page67.

l Make sure the USB drive is FAT formatted.

l Make sure the USB drive isn’t encrypted or partitioned.

l The USB drive is full. Delete files before copying more files onto it.

smarttech.com/kb/171745 82



SMARTTECHNOLOGIES

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/171745

SMART SBID-GX165, SBID-GX175, SBID-GX186 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Contents

About this guide

About the display

Touch

Display

Mounting hardware

Front control panel

Remote control and infrared sensor

Ambient light sensor

Power status

Writing, drawing, and erasing

Audio

Network connectivity

Front connector panel

Room computers and guest laptops

Tools and features

Accessory slot

Identifying your specific model

Accessories

SMART OPS PC module

Stands

USB extenders

More information

Waking up your display and putting it in standby

Using the front control panel

Using the remote control

On-screen menus and controls

Connection status icons

Side Toolbar menu handles

Whiteboard

Browser

Apps menu

Side Toolbar

Bottom Toolbar

Floating Toolbar

Using touch

Writing, drawing, and erasing

Writing and drawing in digital ink

To erase digital ink

Using the SMART Ink dynamic (floating) toolbar

Changing a pen’s default color, thickness, and other properties

Freezing the screen

Using Browser

Using Whiteboard

Whiteboard tools and controls

Writing and erasing notes

Starting a new whiteboard

Changing the background

Navigating in the whiteboard

Opening a whiteboard

Sharing a whiteboard

Saving a whiteboard

Export a whiteboard

Using overlays

Writing, drawing and erasing ink on an overlay

Overlay tools and controls

Exiting an overlay

Using EShare

Downloading the EShare app

Verifying that the display and mobile devices are connected to the same network

Connecting your device to the display

Sharing your device’s screen to the display

Showing files from your device on the display

Controlling the display

Using Remote

Opening apps using EShare

EShare settings

Device requirements

Using iMirror

Mirroring your iOS device’s screen to the display

Mirroring your Mac computer’s desktop to the display

Supported Apple devices and operating systems

Using WPS Office

Opening the WPS Office app

Using the WPS Office app