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SBID8055i-G5-SMP
Administrator's Manual
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Administrator's Manual
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SMART SBID8055i-G5-SMP Administrator's Manual

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SMARTBoard® 8000i-G5-SMP series
interactive flat panels
ADMINISTRATOR’S GUIDE
FOR MODEL SBID8055i-G5-SMP
Page 2
Product registration
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial number:
Date of purchase:
Licenses
The ter ms H DMI and H DMI Hig h-Definition Multimedia Interface, and the HDMI lo go are trad emarks or regis tere d trade marks o f HDMI Lice nsing LLC i n the United States and other countries .
Trad emark no tice
SMARTBoard , SMARTInk, SMARTMeetingPr o, D ViT, smarttech, the S MART l ogo and all SMART taglines are trademarks o r re gis tere d trade marks o f SMARTTe chnologie sU LC in the U.S. and/or o ther countries. All third-party pr od uct and company names may b e trad emarks of their r esp ective owners.
Copyri gh t n ot ice
© 2 015S MARTTechnolog ie sULC. All ri ghts r es erv ed. No part of this public ation may b e r ep rod uced, transmitted, transcri be d, stor ed in a r etrie val sys tem o r translated into any language in any fo rm b y any means without the pr ior written co nsent of S MARTTechnolog ie sULC. Information in this manual is subject to change without notice and do es not r ep re sent a co mmitment on the part of SMART.
This p rod uct and/or use thereo f co ver ed by o ne or more of the follo wing U .S. p atents.
www.smarttech.com/patents
01/2015
smar ttech.com/kb/170814
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Important information

WARNI NG
l Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
l Do not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
l If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
l Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by your warranty.
l Do not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by your warranty.
l Useonly extension cords and outlets into which this product’s polarized plug can be fully
inserted.
l Use the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to
personal injury.
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IMP ORTAN T INFORMATI ON
l Use only VESA®-approved mounting hardware.
l Disconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
o
The power cable or plug is damaged
o
Liquid is spilled into the interactive flat panel
o
Objects fall into the interactive flat panel
o
The interactive flat panel is dropped
o
Structural damage such as cracking occurs
o
The interactive flat panel behaves unexpectedly when you follow operating
instructions
CAUTION
l Before you clean your SMART product, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
l Avoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
l Make sure an electrical socket is near your SMART product and remains easily accessible
during use.
l The external power supply needs to meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
l This SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.” (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing your SMART product.
l The accessory slot is for use with SMART accessories only. The slot’s maximum available
power is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure
accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.
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IMP ORTAN T INFORMATI ON
l You must connect the USB cable that came with your interactive flat panel to a computer
that has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
interactive flat panel.
IMPORTANT
l The following are the power requirements for your interactive flat panel:
90V to 240V AC, 50 Hz to 60 Hz, 122 W
l For additional requirements and other information, refer to your interactive flat panel’s
specifications (see
Resources for decision makers
on page8).
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Contents

Important information i
Chapter 1: Welcome 1
About this guide 1
About your interactive flat panel 2
About SMART software 7
Resources for administrators 8
Resources for others 8
Chapter 2: Mounting your int eractive flat panel 9
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
Chapter 3: Connecting power and devices 13
Connector panel 14
Connecting power 15
Connecting the roomcomputer 15
Connecting cables for a guest laptop 16
Connecting external speakers 16
Using the USB receptacle 16
Chapter 4: Sett ing up your interact ive flatpanel and the roomcomputer 17
Turning on your interactive flat panel and the room computer for the first time 17
Installing SMART software 18
Running the connection wizard 18
Chapter 5: Maintaining your in t eractiveflatpanel 19
Resetting your interactiveflatpanel 19
Maintaining your interactive flat panel software and firmware 20
Maintaining your interactive flat panel hardware 23
Removing and transporting your interactiveflatpanel 26
Chapter 6: Troubleshooting 29
Locating the interactive flat panel serial number 29
Resolving common issues using the indicator light 29
Resolving presence detection issues 30
Resolving image issues 30
Resolving touch issues 31
Resolving connected computer issues 31
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CONTENTS
Using the SMARTConnectionWizard 33
Using SMARTBoard Diagnostics 34
Appendix A: Using t he on-screen display menu 35
Changing settings in the on-screen display menu 35
On-screen display menu options 36
Appendix B: Remot ely managing your int eractiveflatpanel 41
Connecting and configuring a roomcontrolsystem 41
Power modes 43
Room control system programming commands and responses 43
Commands 45
Appendix C: Hardware environmental compliance 51
Waste Electrical and Electronic Equipment (WEEE) 51
More information 51
Index 53
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Chapter 1
About this guide 1
About your interactive flat panel 2
Specifications 2
Features 2
Components 3
Screen 4
Cameras and reflective tape channel 4
Front control panel 5
Pens with erasers 6
Presence detection sensor 6
Speakers 6
OPS slot and I/O extension module 7
About SMART software 7
Resources for administrators 8
Training 8
Support center and knowledge base 8
Resources for others 8
Resources for decision makers 8
Resources for installers 8
Resources for users 8
This chapter introduces you to your SMARTBoard® interactive flat panel and this guide.

About this guide

This guide explains how to set up and maintain your interactive flat panel. It includes the following
information:
l How to mount your interactive flat panel
l How to connect power and devices
l How to set up your interactive flat panel
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WEL COME
l How to maintain your interactive flat panel for years of use
l How to troubleshoot issues with your interactive flat panel
In addition, this guide includes information on your interactive flat panel’s on-screen display menu
and remote management support.
This guide is intended for individuals who are responsible for installing and maintaining interactive
flat panels in their organizations. Other documentation and resources are available for individuals
who use interactive flat panels.

About your interactive flat panel

Your SMARTBoard® interactive flat panel features SMART’s proprietary DViT®
(DigitalVisionTouch) technology on an LCD screen with e-LED backlight.

Specifications

Refer to your interactive flat panel’s specifications for detailed technical information, including
product dimensions and weights (see
Resources for decision makers
on page8).

Features

Your interactive flat panel includes the following features:
Feature Description
Touch support You can do everything on your interactive flat panel that you can
do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the interactive flat panel’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.
The interactive flat panel’s support for at least four simultaneous touches enables you and other users to interact with objects on the screen at the same time.
Writing and drawing support
You can write over any application in digital ink using one of the supplied pens, and then erase the digital ink using the eraser on the pen or your palm.
You and another writer can write or draw digital ink on the screen at the same time. The Pen ID feature enables you to assign different ink appearances to each pen.
Audio support Your interactive flat panel includes integrated speakers for
presenting audio from connected input sources.
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Components

Your interactive flat panel consists of the following components:
No. Name More informat ion
Pict ured
1 Screen Page4
2 Cameras and reflective tape channel Page4
3 Front control panel Page5
4 Pen with eraser (×2) Page6
5 Presence detection sensor Page6
Not pict ured
6 Speakers Page6
7 Connector panel Page14
8 Menu control panel Page35
9 USB receptacle Page16
10 Accessory slot and I/O extension module Page35
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Screen
The following are the screen specifications for the SMARTBoard 8055i-G5-SMP interactive flat
panel:
Specification Value
Diagonal 54 1/2" (138.4 cm)
Width 47 5/8" (121 cm)
Height 26 3/4" (68 cm)
Aspect ratio 16:9
For information on cleaning the screen, see
Cleaning the screen
on page24.
Cameras and reflective tape channel
In the corners of the screen, there are cameras that track finger and pen positions across the
screen. The screen is bordered by a channel that contains reflective tape.
For information on cleaning the camera windows and reflective tape, see
Cleaning the screen
page24.
CAUTION
l Keep the reflective tape dry.
l Do not remove or damage the reflective tape.
IMPORTANT
l Do not attach items such as adhesive notes to the screen because they will interfere with
the cameras.
l Do not place anything in the channel because it will interfere with the cameras.
on
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Front cont rol panel
The front control panel contains the Standby, Input Select, Mute and volume control buttons.
No. Name
1 Standby button
2 Input Select button
3
Mute button
4 Volume decrease
5 Volume increase
IMPORTANT
If there is a film over the front control panel, remove the film before using the front control panel.
In normal operation, all buttons are white.
The Standby button also functions as an indicator light:
Indicator light Interact ive flat panel st at us Troubleshoot ing
Off Not receiving power Confirm the interactive flat panel’s power
cable is connected to the power outlet (see page15).
Flick the power switch to the ON (I) position (see page17).
Solid amber DPMS (power management)
mode
Slowly flashing
Standby mode Press the Standby button to exit
amber
Flashing amber No USB connection from the
Press the Standby button to exit DPMSmode.
Standby mode.
Verify your connections (see page15).
connected computer
Slowly flashing white
SMARTBoard service not running on the connected computer
Ensure that SMARTProductDrivers is installed and that the SMARTBoard service is running.
Solid white Normal operation [N/A]
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Pens with erasers
Your interactive flat panel comes with two pens with erasers attached.
The bottom bezel of the interactive flat panel includes magnetic holders for the pens. Removing a
pen from the holders activates it and enables you to either draw or erase digital ink.
CAUTION
When returning the pen to the magnetic holder, ensure that it is centered in its holder to prevent
it from falling and potentially being damaged.
Presence detection sensor
Your interactive flat panel has a presence
detection sensor on its bottom bezel that
can detect people up to 16' (5 m) away
when the interactive flat panel is in
Standby mode.
If the sensor detects people in the room,
the interactive flat panel turns on and
displays a welcome screen. Touching the
screen activates the interactive flat panel.
If the sensor doesn’t detect people in the
room for a specified period of time, the
interactive flat panel returns to Standby mode.
NOTES
l For information on cleaning the presence detection sensor, see
detection sensor
l Presence detection settings can be changed with the on-screen display menu. For more
information, see
on page25.
Proximity
on page38.
Cleaning the presence
Speakers
Your interactive flat panel includes two 10 W integrated side firing speakers.
You can connect external speakers if desired (see
Connecting external speakers
on page16).
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OPS slot and I/O extension module
The I/O extension module is a module that you can install in the accessory slot located on the back
of your interactive flat panel. When installed, the I/O extension module enables you to connect a
guest laptop to your interactive flat panel using USB and HDMI® cables (see
a guest laptop
CAUTION
The accessory slot is for use with SMART accessories only. The slot’s maximum available power
is 60 W. The slot is not a limited power source. To reduce the risk of fire, ensure accessories
connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1.
on page16).
Connecting cables for

About SMART software

You can install the following SMART software on the computers connected to your interactive flat
panel to take full advantage of the interactive flat panel’s features:
Soft ware Description
SMARTProductDrivers SMARTProductDrivers enables connected computers to detect
input from your interactive flat panel.
SMARTInk™ SMARTInk enables you to write and draw in digital ink over open
applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMARTInk Note appears and you can write inside the note.
When you open an application that has its own ink tools, you can turn off SMARTInk, and then use the application’s ink tools to write in the content.
SMARTMeetingPro® software
SMARTMeetingPro software enables you to use your interactive flat panel in a meeting room.
You can write or draw on a digital whiteboard, present content on your desktop and connect to individuals and other meeting rooms using integrated conferencing software.
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Resources for administrators

In addition to this guide, there are other resources for administrators.

Training

The SMART training website (smarttech.com/trainingforbusiness) includes an extensive library of
training resources you can refer to when learning how to set up maintain your interactive flat panel.

Support center and knowledge base

The Support center (smarttech.com/support) contains a library of documents, including this guide,
and a knowledge base that you can search when troubleshooting issues.

Resources for others

SMART provides resources for decision makers, installers and users as well as administrators.

Resources for decision makers

Decision makers can refer to the
(smarttech.com/kb/170815) for detail information on the interactive flat panel.
SMARTBoard 8055i-G5-SMP interactive flat panel specifications

Resources for installers

Installers can refer to the installation instructions included with your interactive flat panel when
installing the product. If installers have misplaced these installation instructions, they can download
a PDF version from smarttech.com/kb/170810.

Resources for users

Users can refer to the SMARTMeetingPro software Help for information on using the software with
the interactive flat panel. To open the Help, users can select Help > Cont ents in Whiteboard mode.
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Chapter 2
Before mounting your interactive flat panel 9
Choosing a location 10
Choosing a height 11
To mount your interactive flat panel on a wall, you require a team of professional installers.
This chapter is intended for installers. Installers should read this chapter along with the installation
instructions included with the interactive flat panel before they mount the interactive flat panel.
WARNI NG
Improper mounting of your interactive flat panel can result in personal injury and product
damage.

Before mounting your interactive flat panel

Do the following before mounting your interactive flat panel:
l Review the environmental requirements in the interactive flat panel’s specifications (see
Resources for decision makers
l Save all product packaging so that it’s available if you need to transport the interactive flat
panel. If the original packaging isn’t available, you can purchase new product packaging from
your authorized SMART reseller (smarttech.com/where).
l Refer to local building codes to ensure the wall can support the weight of the interactive flat
panel (106lb.(48.2kg)) and mounting equipment.
l Use a standard VESA 400 mm × 400 mm mounting plate (not included) to mount the
interactive flat panel on a wall.
on page8).
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CHAPTER 2
MOUN TING YOUR INTERACTIVE FLATP ANEL
l Use M8 screws to fasten the wall bracket.
Screw length 20 mm + x mm < M8 < 45 mm + xmm
where x is the total thickness of the wall bracket and washer
Fasten force
97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the screws.
NOTE
SMART recommends M8 × 30 mm mounting screws for standard installations where the
total wall mount bracket and washer thickness is less than 7 mm.
l Because the receptacles might not be easily accessible after the installers mount the
interactive flat panel, consider connecting cables for power, computers and other devices
while the interactive flat panel is still in its packaging (see
Connecting power a nd devices
page13).
l Before turning on the interactive flat panel for the first time, clean the camera windows and
reflective tape following the instructions in
Cleaning the camera windows a nd reflective tape
on page24.

Choosing a location

Do the following when choosing a location for the interactive flat panel:
on
l Do not install the interactive flat panel in a location where a door or gate could hit it.
l Do not install the interactive flat panel in an area where it will be subjected to strong vibrations
or dust.
l Choose a location that’s far from bright light sources, such as windows and strong overhead
lighting. IR lighting can cause issues with the performance of the cameras and can lead to
unintentional or missed touches.
l Do not install the interactive flat panel near where the main power supply enters the building.
l Ensure adequate ventilation or provide air conditioning around the interactive flat panel so
that heat can flow away from the unit and the mounting equipment.
l If you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space
between the interactive flat panel and the recessed walls to enable ventilation and cooling.
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CHAPTER 2
MOUN TING YOUR INTERACTIVE FLATP ANEL

Choosing a height

Consider the general height of the user community
when you choose the height for the interactive flat
panel.
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Page 21
Chapter 3
Connector panel 14
Connecting power 15
Connecting the roomcomputer 15
Connecting cables for a guest laptop 16
Connecting external speakers 16
Using the USB receptacle 16
This chapter includes information on connecting your interactive flat panel to power, computers
and other devices.
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CHAPTER 3
CONNECTING P OWER AND DEVICES

Connector panel

The following diagram and table present the connectors on the interactive flat panel:
No. Connector Connect s t o Not es ( if any)
1 RS-232 Room control system See page41.
2 USB Micro-B [N/A] This connector is a service port.
3 Stereo 3.5 mm External speakers See page16.
4 USB Type-B Guest laptop (data) See page16.
5 HDMI Guest laptop (video) See page16.
6 Stereo 3.5 mm [N/A] This connector is not available for
SMARTBoard 8000i-G5-SMP series interactive flat panels.
7 HDMI Room computer (video) See page15.
8 USB Type-B Room computer (data) See page15.
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CHAPTER 3
CONNECTING P OWER AND DEVICES

Connecting power

Connect the supplied power cable from the AC
power inlet on the bottom of the interactive flat panel
to a power outlet.
NOTE
Refer to your interactive flat panel’s specifications for power requirements and power
consumption information (see
Resources for decision makers
on page8).
Connecting the roomcomputer
Using USB and HDMI cables, connect the room
computer to the appropriate connectors on the
interactive flat panel.
NOTES
l You can use the interactive flat panel with up to two USB-XT extenders.
l If you use a CAT 5 USB extender, the maximum length of the Cat 5 cable is 52' (16 m).
Press the Input Select button on the front control panel until the input source is OPS/HDMI2.
NOTE
If the I/O extension module is installed, three values appear when you press the I nput Select
button: HDMI, OPS/HDMI2 and DisplayPort. DisplayPort is not an available input for SMARTBoard
8055i-G5-SMP interactive flat panels.
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CHAPTER 3
CONNECTING P OWER AND DEVICES

Connecting cables for a guest laptop

You can install cables that enable users to connect a
guest laptop to your interactive flat panel from
another location in the room, such as on a conference
table. By installing these cables, you make use of
connectors that might not be accessible when your interactive flat panel is wall-mounted.
Connect USB and HDMI cables to the appropriate connectors on the interactive flat panel. You can
then run the cables across floors or behind walls to the conference table.
WARNI NG
Ensure that any cables extending across the floor to your SMART product are properly bundled
and marked to avoid a trip hazard.

Connecting external speakers

Your interactive flat panel includes two 10 W
speakers. However, you can connect external active
speakers using the stereo 3.5 mm connector.

Using the USB receptacle

Users can connect a USB drive or device to the USB
Type-A receptacle on the bottom-left corner of your
interactive flat panel, and then use the USB drive to
open and save files to the room computer.
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Page 25
Chapter 4
and the roomcomputer
Turning on your interactive flat panel and the room computer for the first time 17
Installing SMART software 18
Running the connection wizard 18
This chapter explains how to set up your interactive flat panel and the room computer after
mounting your interactive flat panel and connecting power and devices.

Turning on your interactive flat panel and the room computer for the first time

After connecting the room computer to the interactive flat panel (see
roomcomputer
flatpanel
on page15) and mounting the interactive flat panel (see
on page9), you can turn on both devices.
Connecting the
Mounting your interactive
To t u rn on your int eractive flat panel and t he room computer for t h e first t ime
1. Turn on the room computer.
2. Turn on your interactive flat panel by flicking the power switch beside the AC power inlet to
the ON (I) position.
Press the Standby button on the front control panel.
3.
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CHAPTER 4
SETTING U P YOUR IN TERACTIVE FL ATP ANEL AND THE R OOMCOMP UTER

Installing SMART software

To take full advantage of your interactive flat panel’s features, you must download and install
SMART software on the room computer.
To download and install SMART soft ware
1. Go to smarttech.com/downloads.
2. Scroll to the
3. Click Choose a version, and then select the most recent version.
4. Click Download.
5. Follow the on-screen instructions to save the installer to a temporary location.
6. Double-click the installer.
7. Follow the on-screen instructions to install SMART software.
SMARTMeetingPro software
section.

Running the connection wizard

After turning on your interactive flat panel and the room computer for the first time and installing
SMART software, run the connection wizard to orient the interactive flat panel.
To run t he connection wizard
1. Access the SMARTConnection Wizard by opening SMARTSettings (see
OpeningSMARTSettings
2. Press Con nection Wizard.
on page20).
The
SMART Connection Wiza rd
3. Select the interactive flat panel from the list of connected SMART interactive products, and
then press Next .
4. Select Product is being set up for the first time, and then press Next.
5. Follow the on-screen instructions to orient the interactive flat panel for the firsttime.
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appears.
Page 27
Chapter 5
interactiveflatpanel
Resetting your interactiveflatpanel 19
Maintaining your interactive flat panel software and firmware 20
OpeningSMARTSettings 20
Updating firmware 20
Updating software 21
Orienting your interactive flat panel 22
Calibrating your interactive flat panel 22
Maintaining your interactive flat panel hardware 23
Checking the interactive flat panel installation 23
Cleaning the screen 24
Cleaning the camera windows and reflective tape 24
Cleaning the presence detection sensor 25
Maintaining ventilation 25
Preventing condensation 26
Maintaining pens 26
Removing and transporting your interactiveflatpanel 26
Removing your interactive flat panel 26
Transporting your interactive flat panel 27
This chapter includes common maintenance procedures for your interactive flat panel.
Resetting your interactiveflatpanel
You can reset your interactive flat panel using the front control panel.
To reset your interact ive flat panel
Press the Standby button on the front control panel.
1.
A message appears on the screen, prompting you to either press the button again to enter
Standby mode or press and hold the button to reset the interactive flat panel.
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CHAPTER 5
MAIN TAINING YOUR INTERACTIVEFLATPANEL
Press and hold the St andby button until the screen turns black.
2.
The interactive flat panel resets and then your computer’s logon screen or desktop appears
on your interactive flat panel.

Maintaining your interactive flat panel software and firmware

This section includes common maintenance procedures for your interactive flat panel software and
firmware.
OpeningSMARTSettings
Several maintenance and troubleshooting procedures in this guide require you to open
SMARTSettings.
To open SMARTSettings on Windows 7 operating syst em
Select St art > All Programs > SMART Technologies > SMART Tools > SMAR T Sett ings.
SMARTSettings appears.
To open SMARTSettings on Windows 8 operat ing syst em
1. Open the
2. Press SMARTSett ings.
SMARTSettings appears.
Apps
screen.

Updating firmware

Your interactive flat panel uses firmware on its processor. After you update SMART software, a new
firmware executable file could save on your computer. When you connect a computer with this file
to your interactive flat panel, your interactive flat panel detects this executable file, and then
prompts you to run the file to update the firmware.
CAUTION
l Only a system administrator should update interactive flat panel firmware.
l Only one interactive flat panel can be connected to the computer during the firmware
update process.
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l Do not disconnect your interactive flat panel from your computer during the firmware
update process.
l Do not touch your interactive flat panel’s screen or input button during the firmware update
process.
l Do not turn off your computer or your interactive flat panel during the firmware update
process.
To update firmware
1. Ensure your interactive flat panel is connected to your computer.
2. Launch the firmware updater at the following location:
Operating system Locat ion
Windows (32-bit) C:\Program Files\SMART Technologies\SMART Product Drivers\
SMAR TF irmwareUpdater.exe
Windows (64-bit) C:\Program Files (x86)\SMART Technologies\SMART Product Drivers\
SMAR TF irmwareUpdater.exe
3. Follow the on-screen instructions using your computer’s mouse and keyboard. Don’t touch the
interactive flat panel’s screen.
4. Select the check box for the SMART product you want to update, and then click Next.
A progress bar appears.
5. When the installation is complete, calibrate your interactive flat panel (see
interactive flat panel
on the next page).
Calibrating your

Updating software

SMARTProductUpdate (SPU) is included in the SMART software you installed to use your
interactive flat panel (see
updates to the SMART software posted on the SMART website. You can configure SPU to prompt
users to install updates or to install updates automatically.
NOTE
If you didn’t install SPU, you can download updates to SMART software from
smarttech.com/downloads.
Installing SMART software
on page18). SPU periodically checks for
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Orienting your interactive flat panel

If the location of your touch is misinterpreted (the pointer appears a distance from the actual
contact), orient your interactive flat panel.
NOTE
You can use your finger or an interactive flat panel pen to orient your interactive flat panel.
To orient the int eractive flat panel
1. Open SMARTSettings (see
2. Press Orient.
3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of
each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to
the next orientation point.
IMPORTANT
Hold the pen perpendicular to the screen.
4. Continue until you’ve pressed all the targets.
The orientation window closes.
5. If this doesn’t correct inaccurate touch, calibrate your interactive flat panel (see
your interactive fla t panel
OpeningSMARTSettings
below).
on page20).
Calibrating

Calibrating your interactive flat panel

Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and
your finger on the interactive surface, and then send the information to the SMART software, which
interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.
Calibration determines the position and angles of the cameras to accurately identify the location of
touches on your interactive flat panel.
IMPORTANT
If an error message appears while you are calibrating your interactive flat panel, contact
SMARTSupport (smarttech.com/support/entsupport).
To calibrate your interact ive flat panel
1. Open SMARTSettings (see
2. Press SMART Hardware Sett ings.
22 smarttech.com/kb/170814
OpeningSMARTSettings
on page20).
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MAIN TAINING YOUR INTERACTIVEFLATPANEL
3. If you have more than one SMART product connected, select the interactive flat panel.
4. Select Advanced Settings from the drop-down list.
5. Press Calibrate.
The calibration screen appears. This can take a few moments.
6. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of
the target until the target turns green, and then lift the pen.
The target moves to the next location.
NOTE
You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.
7. Continue pressing targets until the second calibration screen and a grid appears.
An example appears briefly to demonstrate how to draw across the screen to calibrate the
interactive surface.
8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you
complete each square, the square becomes green.
9. When all the squares are green, a progress bar appears.
When the progress bar is full, the interactive flat panel displays the message
Calibrationsuccessful
10. Orient your interactive flat panel (see
.
Orienting your interactive flat pa nel
on the previous
page).

Maintaining your interactive flat panel hardware

If you properly maintain your interactive flat panel hardware, it will provide years of use.

Checking the interactive flat panel installation

Inspect your interactive flat panel installation frequently to ensure that it remains securely installed.
l Check the mounting location for signs of damage or weakness that can occur over time.
l Check for loose screws, gaps, distortions or other issues that could occur with the mounting
apparatus.
If you find an issue, contact a professional installer.
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Cleaning the screen

Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare
coating or other product components.
CAUTION
l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on
the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
l Do not rub the screen with a dense or rough material.
l Do not apply pressure to the screen.
l Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because
they can deteriorate or discolor the screen.
l Avoid touching the reflective tape between the screen and the bezel, and ensure that this
strip stays dry. Damage to this strip affects touch interactivity.
To clean the screen
1. Turn off the room computer.
Press the Standby button on the front control panel twice.
2.
3. Flick the power switch beside the AC power inlet.
4. Wipe the screen with a lint-free, non-abrasive cloth.

Cleaning the camera windows and reflective tape

The DViT technology in your interactive flat panel uses four cameras in the corners of the frame
and the reflective material between the screen and the bezels. Excessive dust buildup on the
camera windows or reflective tape can impair touch performance.
These areas should be inspected regularly for dust and should be cleaned if any obvious dust
buildup has occurred.
CAUTION
l Do not use compressed air to clean the camera windows or borders.
l Do not use water, chemicals or cleaning agents.
l Applying too much pressure when cleaning the tape or cameras can damage the tape and
cause performance issues or errors.
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To clean the camera windows and reflective t ape
1. With a clean lint-free cloth, gently wipe the camera windows in the top corners and the
reflective tape along the top of your interactive flat panel screen using the cloth.
2. Gently wipe the reflective tape along the sides of your interactive flat panel screen.
3. Gently wipe the camera windows in the bottom corners and the reflective strip across the
bottom of your interactive flat panel screen.

Cleaning the presence detection sensor

The interactive flat panel has a presence detection sensor on its bottom bezel (see
detection sensor
on page6).
Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if any obvious
dust buildup has occurred.
CAUTION
Presence
Do not use compressed air, water, chemical agents or cleaning agents to clean the sensor.

Maintaining ventilation

Your interactive flat panel requires ventilation to function. Dust buildup in the ventilation holes
compromises cooling and leads to product failure.
l Clean accessible ventilation holes monthly with a dry cloth.
l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes
regularly. You might have to remove the interactive flat panel from your wall. For more
information on removing your interactive flat panel see
on the next page.
CAUTION
Avoid setting up or using your interactive flat panel in an area with excessive levels of dust,
humidity or smoke.
Removing your interactive flat pa nel
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Preventing condensation

Your interactive flat panel screen contains layers of glass that can collect condensation, especially
in the following conditions:
l Temperature extremes with high humidity
l Rapid changes in humidity, which can occur when you operate the product near water, such as
a pool, kettle or air conditioner ventilator
l Direct exposure to sunlight
To evaporate condensation from your interact ive flat panel
1. Remove the humidity source from the interactive flat panel, if possible.
2. Turn off the interactive flat panel.
3. Remove any moisture from the interactive flat panel with a smooth, dry cloth.
4. Leave the interactive flat panel turned off for 48 hours.

Maintaining pens

To prevent damage to your interactive flat panels’ anti-glare coating, replace a pen if its nib
becomes worn. You can purchase replacement pens from the Store for SMARTParts
(seesmarttech.com/Support/PartsStore).
Removing and transporting your interactiveflatpanel
On occasion, you might need to remove your interactive flat panel from its current location and
transport it to another location.

Removing your interactive flat panel

To safely remove your interactive flat panel, use two or more professional installers.
WARNI NG
l Do not attempt to move the interactive flat panel using your own strength. The interactive
flat panel is very heavy.
l Do not move the interactive flat panel by connecting a rope or wire to the handles on the
back. The interactive flat panel can fall and cause personal injury and product damage.
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IMPORTANT
Follow the instructions included with the floor stand or mounting apparatus.
To remove your interact ive flat panel
1. Turn off the room computer.
Press the Standby button on the front control panel twice.
2.
3. Flick the power switch beside the AC power inlet.
4. Remove all accessible cables and connectors.
5. Lift your interactive flat panel from its mounting location.
WARNI NG
Do not place the interactive flat panel on a sloping or unstable cart, stand or table, because
the interactive flat panel could fall, resulting in injury and severe product damage.
CAUTION
Do not leave the interactive flat panel face up, face down or upside down for an extended
period of time, because it could cause permanent damage to the screen.
6. Remove the mounting brackets.

Transporting your interactive flat panel

Save your original packaging so that you can repack your interactive flat panel with as much of the
original packaging as possible. This packaging was designed with optimal shock and vibration
protection. If your original packaging isn’t available, you can purchase the same packaging directly
from your authorized SMART reseller (smarttech.com/where).
CAUTION
Transport your interactive flat panel only in original or replaced packaging. Transporting your
interactive flat panel without correct packaging voids your warranty and could lead to product
damage.
27 smar ttech.com/kb/170814
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Page 37
Chapter 6
Locating the interactive flat panel serial number 29
Resolving common issues using the indicator light 29
Resolving presence detection issues 30
Resolving image issues 30
Resolving touch issues 31
Resolving connected computer issues 31
Using the SMARTConnectionWizard 33
Using SMARTBoard Diagnostics 34
This chapter provides you with the information necessary to solve simple issues that can occur with
your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact
SMARTSupport (smarttech.com/support/entsupport).

Locating the interactive flat panel serial number

When you contact SMARTSupport, you might be asked to provide the interactive flat panel
serialnumber. The serial number is located in two places:
l The on-screen display menu (see
l Underneath the bottom bezel
Serial Number
on page39)

Resolving common issues using the indicator light

The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the interactive flat panel. For more information, see
Front control panel
on page5.
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CHAPTER 6
TROUBLESHOOTING

Resolving presence detection issues

Use the following table to resolve presence detection issues:
Symptom Cause Solut ion
Your intera ctiveflat panel isn’t turning on.
Your intera ctiveflat panel isn’t turning off when people leave the room.
Your intera ctiveflat panel is turning on after it has been turned off.
Your intera ctiveflat panel is turning on when people aren’t present.
Presence detection isn’t enabled. Enable pr esence detection ( see page38).
There isn’t enough difference between the room temper ature and human body temperatur e.
You ar en’t within 16' (5 m) of the interactive flat panel.
There is glass, acrylic or similar material between you and the interactive flat panel.
Presence detection isn’t enabled. Enable pr esence detection ( see page38).
The re-enable time is too short for you to exit the r oom before the sensor star ts detecting motion again.
Sunlight is hitting the interactive flat panel.
There is glass, acrylic or similar material between you and the interactive flat panel.
There’s a sudden temperature change in the r oom (for example, humidifier emission,a ir conditioning or heating system).
Reducethe room temperatur e.
Move closer to the interactive flat panel or make bigger motions.
Remove the ma terial.
Increase the re-enable time (see page38).
Close any blinds or shades.
Remove the ma terial.
Remove the source of major tempera ture fluctuation.
Sunlight is hitting the interactive flat panel.
Your intera ctiveflat panel is turning off when people ar e present.
Over time, presence detection averages the r oom temperature so people’s body temperature becomes part of the ambient temperature.

Resolving image issues

Use the following table to resolve image issues:
Symptom Cause Solut ion
The image is too light,too dark or has poor image qua lity.
30 sma rttech.com/kb/170814
Your intera ctiveflat panel’s picture settings might be set incorrectly.
Close any blinds or shades.
Increase the time before the interactive flat panel automaticallyturns off (see page38).
Adjust the Picture options (see page36).
Picture
on
Page 39
CHAPTER 6
TROUBLESHOOTING
Symptom Cause Solut ion
There is a persistent image on the screen.
There ar e other image issues. Return all on-screen display m enu
An image was displayed for too long.
l Turn off your interactive flat panel and
leave it turned off for as long as the image was on the screen.
l Set up screen savers on any connected
computers to prevent persistent images.
settings to their default values (see page38).

Resolving touch issues

Use the following table to resolve touch issues:
Symptom Cause Solut ion
When you touch the screen, the pointer a ppears in the wrong location.
An area of the screen doesn’t respond to your touch or when you draw digital ink, the lines are broken.
You ar en’t touching the screen at a right angle.
For mor e information,see
Touching and drawing on your SMART Board interactive whiteboard is inaccurate
(knowledgebase.force.com/
?q=000013976).
Your intera ctiveflat panel isn’t oriented.
Something is blocking the cameras. Ensur e nothing is taped to the screen.
Something is on the reflectivetape channel.
Your finger or pen is skipping as you draw. This is most common on the upstroke.
Orient your interactive flat panel (see page22.)
Remove items from the reflective tape channel.
Use consistent pressure while drawing digital ink.
Bright lights are interfering with the cameras.
Your cameras require calibration, possibly because of a temperature change in the r oom.
Close blinds or sha des or dim all halogen lights and LEDs.
Calibrate your interactive flat panel (see page22).

Resolving connected computer issues

Use the following table to resolve connected computer issues:
Symptom Cause Solut ion
The connected computer’s display is too large, too small or doesn’t completely fill the screen.
31 sm arttech.com/kb/170814
The connected computer’s video resolution settings don’t match your interactive flat panel’s native resolution.
l The native resolution is 3840×2160 at
30Hz.
l If the connectedcomputer can’t support
the above r esolution,consider 1920×1080 at 60Hz as a n alternative.
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CHAPTER 6
TROUBLESHOOTING
Symptom Cause Solut ion
The connected computer’s screen resolution is correct, but the image is sur rounded by black bars.
The connected computer’s display is unstable or unfocused.
The connected computer’s video card is underscanning the image.
l Turn off or adjust the
overscan/underscan feature in the video card driver software until the image fits the screen resolution. Refer to the computer’s videocard Help for more information.
l Select the 4K UHD option from the video
card driver’s advanced menu ( if available). This should provide a pixel-perfect image for your interactive flat panel.
You have a poor quality video cable.
You connected two video cables together.
Replace the videocable with a better quality video cable.
l Replace your two cables with one longer
cable. OR
l Move the computer so that it’s within a
single cable length of your interactive flat panel.
The interactive flat panel’s native resolution doesn’t m atch the resolution on the computer’s
Checkthe resolution on the computer’s display adapter and change your interactive flat panel’s resolution to match.
display adapter.
The videoconnection is loose. Secure the videocable to both the
computer and your interactive flat panel.
You have a poor quality video cable.
Replace the videocable with a better quality video cable.
The SMARTBoard icon doesn’t
appear.
You connected two video cables together.
The connected computer’s video display card is defective.
SMARTProductDrivers isn’t installed.
SMARTProductDrivers isn’t running.
l Replace your two cables with one longer
cable. OR
l Move the computer so that it’s within a
single cable length of your interactive flat panel.
Connect a different computer to your interactive flat panel. If this improves the image quality,consider replacing the videocard in the original computer.
Download and install SMARTProductDrivers from
smar ttech.com/downloads.
Start SMARTProductDrivers following the steps in the Help.
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Symptom Cause Solut ion
Touch interactivity is slow. The connected computer is
running too many applications.
The connected computer doesn’t meet SMART r equirements.
You haven’t used a USB 2.0 cable to connect your interactive flat panel to the computer.
Sound doesn’t play when you play an audio file.
The connected computer’s playbackdevice isn’tset correctly
The interactive flat panel’s audio input isn’t set correctly.
The connected computer is muted. Turn off the mute setting.
The connected computer’s volume is too low.
Your intera ctiveflat panel is muted. Tur n off the mute setting using the front
Your intera ctiveflat panel’s volume is too low.
Close some open applications.
Upgrade the computer or replace it with another computer that meets system requirements.
Use a USB 2.0 cable and ensure it’s connected to the correct USB receptacle (see page15).
Ensure the connected computer ’s playbackdevice is set as the intera ctive flat panel (see the connected computer’s documentation).
Ensure the interactive flat panel’s audio input is set as the computer’s audio connector (see page37).
Turn up the volume on the computer.
control panel.
Turn the volume up using the front control panel.
Using the SMARTConnectionWizard
You can resolve a variety of issues using the SMART Connection Wizard found in SMARTSettings.
To use t he SMART Connection Wizard
1. Access the SMART Connection Wizard by opening SMARTSettings (see
OpeningSMARTSettings
2. Press Con nection Wizard.
The
SMART Connection Wiza rd
3. Select your interactive flat panel from the list of connected SMART interactive products, and
then press Next .
4. Select the option that best describes the issue you’re encountering, and follow the on-screen
instructions to troubleshoot your interactive flat panel.
on page20).
appears.
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Using SMARTBoard Diagnostics
If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or
the ink appears in some locations and not in others, use SMARTBoard Diagnostics to help identify
and resolve these issues.
IMPORTANT
Do not change diagnostic settings unless asked to do so by SMARTSupport.
To check camera views
1. Open SMARTSettings (see
2. Select About Soft ware and Product Support > Tools > Diagnost ics.
SMARTBoard Diagnostics opens.
3. Select View > SPNL-6000/SBI D8000-G5 Bar.
The group box appears.
4. Press View.
The camera view screen appears.
5. Click Get image to display the four camera views. This could take a few moments.
If one of the camera views doesn’t appear, the camera is blocked or can’t locate the
reflective tape on the interactive flat panel’s inner frame.
NOTE
You can compare the camera view to examples of normal camera views.
6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed
to the interactive surface.
OpeningSMARTSettings
on page20).
34 smarttech.com/kb/170814
Page 43
Appendix A
Changing settings in the on-screen display menu 35
On-screen display menu options 36
You can access the on-screen display menu using the menu control panel located on the side of
the interactive flat panel.
No. Name
1 MENU
2 SET
3 [Up]
4 [Down]
5 [Left]
6 [Right]

Changing settings in the on-screen display menu

To change sett ings in the on-screen display menu
1. Press the MENU button on the menu control panel.
The on-screen display menu appears.
2. Press the up and down arrows to highlight a menu, and then press SET.
3. Press the up and down arrows to highlight a menu option.
35 smarttech.com/kb/170814
Page 44
APPENDIX A
USING THE ON-SCREEN DI SPL AY MENU
4. Press the left and right arrows to change the menu option’s setting.
OR
Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change
settings in the submenu.)
5. Press MENU until the on-screen menu closes.
On-screen display menu options
Opti on Values Functi on Not es (i f any)
Pi cture
Picture Mode
Brightness
Contrast
Black Level
Color
Sharpness
Color temper ature
Standard
User
Dynamic
0–100 Sets the overall brightness of the
0–100 Sets the brightness of the image in
0–100 Sets the level of brightness in the
0–100 Sets the image color depth You can modify this option only if
0–100 Sets the image sharpness You can m odify this option only if
Norm al
Warm
User
Cool
Sets the picture mode Select User to customize
brightness, contrast, shar pness and other
Select one of this option’sother values to set brightness, contrast, sharpness and other options to default values.
You can modifythis option only if
image and background
relation to the background
darkest parts of the image
Sets the color temperature Select User to customize the
you select User in
You can modifythis option only if you select User in
You can modifythis option only if you select User in
you select User in
you select User in
amount of red, green a nd blue in the image.
Select one of this option’sother values to set the am ount of red, green and blue in the image to default values.
Picture
options.
Picture
Picture Mode
Picture Mode
Picture Mode
Picture Mode
Picture Mode
.
.
.
.
.
Red
Green
Blue
36 smarttech.com/kb/170814
0–100 Sets the amount of red in the
image
0–100 Sets the amount of green in the
image
0–100 Sets the amount of blue in the
image
You can modifythis option only if you select User in
Temperature
You can modifythis option only if you select User in
Temperature
You can modifythis option only if you select User in
Temperature
Color
.
Color
.
Color
.
Page 45
APPENDIX A
USING THE ON-SCREEN DI SPL AY MENU
Opti on Values Functi on Not es (i f any)
Movie Mode
Picture Reset
Sound
Sound Mode
Treble
Bass
EQ
120 Hz
500 Hz
1.2 kHz
7.5 kHz
12 kHz
Off
Low
Middle
High
[N/A] Resets all options in the
L50–R50 Sets the high frequency sound
L50–R50 Sets the low frequency sound
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
0–100 Sets the sound equalization at
Sets the brightness,contrast, black level, color and shar pness for movie watching
Picture
menu to their default values
120Hz
500Hz
1.5kHz
5kHz
10kHz
Balance
Audio Input
Sound Reset
OSD
Language
OSDTurn Off
L50–R50 Balances the left a nd right volume
[Depends on the current videoinput]
[N/A] Resets all options in the
[Languages] Sets the on-screen display menu’s
Off
5 seconds
10 seconds
15 seconds
Sets the audio input source If HDMI is the current video input,
Sound
menu to their default values
language
Sets the time of inactivity before the on-screen display menu tur ns off (in seconds)
the available values ar e HDMI and USB.
If OPS/HDMI2 is the current video input,the available values ar e OPSDigital a nd USB.
If DisplayPort is the current video input,the available values ar e DisplayPort and USB.
37 smarttech.com/kb/170814
Page 46
APPENDIX A
USING THE ON-SCREEN DI SPL AY MENU
Opti on Values Functi on Not es (i f any)
OSDReset
Setup
Power Save
Monitor ID
FBCControl
Proximity
Re-enable Time
Auto Power Off
Video input detect
[N/A] Resets all options in the
to their default values
On
Off
1–100 Specifies a unique ID for the
On
Off
On
Off
1Min.–10Min. Sets how long the interactive flat
15Min.–240Min. Sets when the interactive flat panel
On
Off
Enables or disables PowerSave mode
interactive flat panel
Enables or disables the front control panel
Enables or disables presence detection
panel waits before detecting motion again
automatically turns off
Enables or disables video input detection.
OSD
menu
When Power Save mode is ena bled and there isn’t videoinput,the interactive flat panel displays
NoSignal
turning off.
With video input detection, the interactive flat panel displays the default video input (OPS/HDMI2) when there a re no computers or other devices connected to the other video inputs.
Video input detection is useful in scenarios where a user connects his or her laptop to the interactive flat panel for a meeting and forgets to r eturn to the default video input after disconnectingthe laptop.
for 25 seconds before
Lync®Room Reset
Setup Reset
Factory Reset
About
Model Number
38 smarttech.com/kb/170814
[N/A] Resets options in all menus to their
default values (for a SMARTRoomSystem™ for Microsoft®Lync)
[N/A] Restores the setup settings to their
default value
[N/A] Resets options in all menus to their
default values
[N/A] Displays the interactive flat panel’s
model number
This option only provides information. You’re unable to modify it.
Page 47
APPENDIX A
USING THE ON-SCREEN DI SPL AY MENU
Opti on Values Functi on Not es (i f any)
Serial N umber
Scalar firmwa re version
Touch firmware version
OPS Infor mation
[N/A] Displays the interactive flat panel’s
serial number
[N/A] Displays the interactive flat panel’s
scalar firmware version
[N/A] Displays the interactive flat panel’s
touch firmware version
[N/A] Displays whether the OPS is
installed
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
This option only provides information. You’re unable to modify it.
39 smarttech.com/kb/170814
Page 48
Page 49
Appendix B
interactiveflatpanel
Connecting and configuring a roomcontrolsystem 41
Connecting a computer to an interactive flat panel 42
Configuring the computer’s serial interface settings 42
Power modes 43
Room control system programming commands and responses 43
Command inventory 44
Viewing a list of available commands 44
Identifying current values 44
Assigning a specific value 44
Increasing a value for a setting 44
Decreasing a value for a setting 44
Designating video control settings for a specific video input 44
Identifying the value for a video control setting 45
Assigning a value for a video control setting 45
Commands 45
Power state 45
Source 46
Video control 46
Audio control 47
System information 49
This appendix includes detailed instructions on how to set up your computer or room control
system to remotely manage your interactive flat panel using an RS-232 serial interface.
Connecting and configuring a roomcontrolsystem
Connect a computer to the room control input on the interactive flat panel to remotely select video
inputs, turn on or turn off the interactive flat panel and request information such as contrast, power
state and current settings.
41 sm arttech.com/kb/170814
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Connecting a computer to an interactive flat panel

To connect a comput er to the interact ive flat panel
Connect an RS-232 cable from the serial output on the computer to the room control input on
the connector panel.
IMPORTANT
Do not use a null modem cable. Use only a standard RS-232 cable.

Configuring the computer’s serial interface settings

You need to configure the computer’s serial interface before sending commands.
To configure t he comput er’s serial interface
1. Turn on the interactive flat panel.
2. Turn on the computer, and then start the serial communications program or terminal emulation
program.
3. Activate local echo.
4. Configure the serial interface settings using the following values, and then press ENTER.
Baud rate 19200
Data length 8
Parity bit None
Stop bit 1
A command prompt (>) appears on the following line.
NOTE
If no message appears or an error message appears, the serial interface configuration isn’t
correct. Repeat steps 3 and 4.
5. Type commands to configure the interactive flat panel.
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Power modes

An interactive flat panel has three distinct power modes:
l On
l Power Save
l Standby
All commands are available when the interactive flat panel is on. Some commands are available
when the interactive flat panel is in Standby mode.

Room control system programming commands and responses

To access interactive flat panel information or to adjust interactive flat panel settings using the
room control system, type commands after the command prompt (>), and then wait for the
response from the interactive flat panel.
CORR ECT
>get contrast
contrast=55
If you type a command that the room control system doesn’t recognize, you receive an invalid
command response.
In the example below the user included a space in the contrast command.
INCORRECT
>set con trast=65
invalid cmd=set con trast=65
NOTES
l Use ASCII formatted commands.
l Commands aren’t case-sensitive.
l Review each entry carefully before you press ENTER.
l Don’t send another command until you receive the response and the next command
prompt.
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Command inventory

The interactive flat panel responds to the commands in the tables on the following pages.
Viewing a list of available commands
You can view a list of available commands by typing ? at the command prompt.
Identifying current values
You can identify the current value for each setting. In the example below, the user wants to identify
the contrast level for the interactive flat panel.
>get contrast
contrast=55
Assigning a specific value
You can assign a specific value for a setting within the command’s target range. In the example
below, the user wants to set the contrast level for the interactive flat panel to 65.
>set contrast=65
contrast=65
Increasing a value for a sett in g
You can increase a setting by a designated number. In the example below, the user wants to
increase the contrast level for the interactive flat panel by 5.
>set contrast +5
contrast=70
Decreasing a valu e for a sett ing
You can decrease a setting by a designated number. In the example below, the user wants to
decrease the contrast level for the interactive flat panel by 15.
>set contrast -15
contrast=55

Designating video control settings for a specific video input

When you connect multiple video inputs to the interactive flat panel, you can designate different
settings for each video input. You can also specify which video input you want to get information
about or assign values to.
NOTE
You must connect the video input to the interactive flat panel to identify or assign a value for it,
but the video input doesn’t need to be in use.
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Identifying the value for a video cont rol setting
Use the get command to identify values for a video control setting. In the example below, the user
wants to identify the contrast for the HDMI1 video input.
>get contrast hdmi1
contrast hdmi1=65
Assigning a value for a video cont rol setting
Use the set command to assign values for a video control setting. In the example below, the user
wants to set the contrast to 70 for the HDMI1 video input.
>set contrast hdmi1=70
contrast hdmi1=70

Commands

The following tables contain commands for your interactive flat panel.

Power state

Use the following commands to identify power state settings.
Command Response P ossibl e values Standby
mode
get intpowerstate intpowerstate=
get powerstate powerstate=
Use the following commands to assign power state settings.
Command Possi ble values Response Standby
set power state
[Value]
l =on l =off l =standby
[Value]
[Value]
l on l standby l dpms l novideo l confirm l proximitywait l welcome
l on l off l standby
powerstate=
[Value]
Yes
Yes
mode
Yes
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

Source

Use the following commands to identify source settings.
Command Response P ossible values Standby
mode
get input input=
get videoinputs videoinputs=
[Value]
[Value]
l hdmi1 l ops/hdmi2 l displayport
hdmi1,ops/hdmi2,displayport Yes
Yes
Use the following commands to assign source settings.
Command Possi ble values Response Standby
mode
set input
[Value]
l =hdmi1 l =ops/hdmi2 l =displayport l =next
input=
[Value]
Yes

Video control

Use the following commands to identify video control settings.
Command Response P ossible values Standby
mode
get displaymode displaymode=
get contrast contrast=
[Value]
[Value]
l standard l user l dynamic
0–100 No
No
get brightness brightness=
get tint tint=
[Value]
get sha rpness sharpness=
get colortemp colortemp=
get red red=
get green green=
get blue blue=
[Value]
[Value]
[Value]
get blacklevel blacklevel=
46 smarttech.com/kb/170814
[Value]
[Value]
[Value]
[Value]
0–100 No
0–100 No
0–100 No
l normal l warm l cool l user
0–100 No
0–100 No
0–100 No
0–100 No
No
Page 55
APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Use the following commands to assign video control settings.
Command Possi ble values Response Standby
mode
set displaymode
set contrast
[Value]
set br ightness
set tint
[Value]
set sharpness
set colortemp
set r ed
[Value]
set gr een
[Value]
[Value]
[Value]
[Value]
[Value]
l =standar d l =user l =dynamic
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l =normal l =war m l =cool l =user
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
displaymode=
contrast=
[Value]
brightness=
tint=
[Value]
sharpness=
colortemp=
red=
green=
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
No
No
No
No
No
No
No
No
set blue
[Value]
set blacklevel
set picturereset
[Value]
[Value]
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
blue=
blacklevel=
=yes picturereset=
[Value]
[Value]
[Value]
No
No
No

Audio control

Use the following commands to identify audio control settings.
Command Response P ossibl e values Standby
mode
get volume volume=
get mute mute=
47 smarttech.com/kb/170814
[Value]
[Value]
0–100 No
l on l off
No
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Command Response P ossibl e values Standby
mode
get audioinput audioinput=
get treble treble=
get bass bass=
get audioeq120 audioeq120=
get audioeq500 audioeq500=
get audioeq1200 audioeq1200=
get audioeq7500 audioeq7500=
get audioeq12k audioeq12k=
get balance balance=
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
l usbaudio l HDMI l DisplayPort l OPSdigital
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
0–100 No
No
Use the following commands to assign audio control settings.
Command Possi ble values Response Standby
mode
set volume
set m ute
[Value]
[Value]
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l =on l =off
volume=
mute=
[Value]
[Value]
No
No
set a udioinput
set tr eble
set bass
[Value]
[Value]
[Value]
set a udioeq120
set a udioeq500
set a udioeq1200
set a udioeq7500
set a udioeq12k
set balance
[Value]
set soundreset
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
l =usbaudio l =HDMI l =DisplayPort l =OPSDigital
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
audioinput=
treble=
bass=
[Value]
=0–100 audioeq120=
=0–100 audioeq500=
=0–100 audioeq1200=
=0–100 audioeq7500=
=0–100 audioeq12k=
l +
[Incremental value]
l -
[Incremental value]
l =0–10 0
balance=
=yes soundreset=
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
[Value]
No
No
No
No
No
No
No
No
No
No
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL

System information

Use the following commands to identify system information settings.
Command Response P ossible values Standby
mode
get autopoweroff autopoweroff=
get fwverscr fwverscr=
get fwvertouch fwvertouch=
get ser ialtouch serialtouch=
get opsinfo opsinfo=
get language language=
[Value] [Scaler version firmware
[Value] [Touch controller firmwar e
[Value] [Touch controller ser ial
[Value]
[Value]
[Value]
15–240 No
number]
version number]
number]
l OPS l NO OPS
l English l Arabic l Danish l German l Spanish l Finnish l French l Hebrew l Italian l Dutch l Norwegian l Portuguese l Russian l Swedish l Turkish l Chinese_sim
Yes
Yes
No
get modelnum modelnum=
get ser ialnum serialnum=
[Value] [Model number]
[Value] [Serial num ber]
get proximityinstalled proximityinstalled=
get proximity proximity=
[Value]
get proximityreenable proximityreenable=
get proximitydetected proximitydetected=
get monitorid monitorid=
[Value]
49 smarttech.com/kb/170814
[Value]
[Value]
[Value]
l yes l no
l on l off
1–10 Yes
l yes l no
1–100 No
No
No
Yes
No
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APPENDIX B
REMOTEL Y MANAGING YOUR INTERACTIVEFL ATP ANEL
Use the following commands to assign system information settings.
Command Possi ble values Response Standby
mode
set a utopoweroff
set fa ctoryreset
set language
set pr oximity
[Value]
[Value]
[Value]
[Value]
set pr oximityreenable
set m onitorid
[Value]
[Value]
l +
[Incremental value]
l -
[Incremental value]
l =15–240
autopoweroff=
=yes factoryreset=
l =English l =Arabic l =Danish l =German l =Spanish l =Finnish l =French l =Hebrew l =Italian l =Dutch l =Norwegian l =Portuguese l =Russian l =Swedish l =Turkish l =Chinese_sim
l =on l =off
language=
proximity=
[Value]
[Value]
=1–10 proximityreenable=
l +
[Incremental value]
l -
[Incremental value]
l =1–100
monitorid=
[Value]
[Value]
[Value]
[Value]
No
Yes
No
Yes
Yes
No
set lyncroom
[Value]
set touchdetected
[Value]
l =reset lyncroom=
l =yes touchdetected=
[Value]
[Value]
50 smar ttech.com/kb/170814
Page 59
Appendix C
compliance
SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the
environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.

More information

See smarttech.com/compliance for more information.
51 sma rttech.com/kb/170814
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Page 61

Index

A
air conditioning 10, 26
aspect ratio 4
audio
about 2
configuring 37, 47
controlling volume 5
muting 5
troubleshooting 33
B
balance, audio 37, 48
bass 37, 48
batteries 51
black level 36, 46
brightness 36, 46
C
connector panel 14
contrast 36, 46
control panels
front Seefront control panel
menu Seemenu control panel
D
DisplayPort 46
documentation 8
doors 10
dry-erase markers 24
dust 10, 24-25
E
ECO Standby mode 43
eraser 6
F
calibration 18, 22, See alsoorientation
cameras
about 4
cleaning 24
chemicals 24
cleaning
camera windows 24
presence detection sensor 25
reflective tape 24
screen 24
color temperature 46
computer
connecting 15
condensation 26
connection wizard 18
53 smarttech.com/kb/170814
factory reset 38
firmware updates 20
front control panel
about 5
G
gates 10
gestures 2
glass cleaner 24
H
hardware installation 9, 23
hardware removal 26
Page 62
INDEX
HDMI 15, 46
height for mounting your interactive flat
panel 11
humidity 25-26
I
I/O extension module
about 7
connectors 14
installation
hardware Seehardware installation
software Seesoftware installation
installation instructions 8
K
knowledge base 8
L
languages 37, 49
local building codes 9
location for mounting your interactive flat
panel 10
P
packaging 27
Pen ID 2
pens
about 6
maintaining 26
permanent markers 24
power 10, 15, 17, 43, 45
presence detection sensor
about 6
cleaning 25
presence detection sensors
configuring 49
troubleshooting 30
R
recessed areas 10
reflective tape channel 4, 24
remote management 41
reset 19
room control 41
RS-232 41
S
M
M8 screws 10
maintenance 19
markers 24
menu control panel 35
mounting instructions 9
multitouch capabilities 2
multiuser sketch support 2
mute Seeaudio
O
object awareness 2
on-screen display menu 35
orientation 18, 22, See alsocalibration
54 smarttech.com/kb/170814
sensor Seepresence detection sensor
serial number 49
serial numbers 29, 39
sharpness 36, 46
SMART Ink
about 7
installing 18
updating 21
SMART Meeting Pro PE software
about 7
SMART Meeting Pro software
installing 18
updating 21
SMART Product Drivers
about 7
Page 63
INDEX
installing 18
updating 21
SMART Product Update 21
SMART Settings 20
smoke 25
software installation 18
software updates 21
sound Seeaudio
speakers
external 16
included with your interactive flat
panel 2, 6, 47
specifications 8
stand 27
Standby mode 38, 43, 45
sunlight 26
Support center 8
system administrator’s guides 8
T
W
wall mounting instructions Seemounting
instructions
water 24
WEEE Directives 51
tint 46
training 8
transportation 27
treble 37, 48
U
updates
firmware 20
software 21
USB cables and connectors 15-16
V
vacuum cleaners 25
ventilation 10, 25
VESA mounting plate 9
vibrations 10
volume Seeaudio
55 smarttech.com/kb/170814
Page 64
Page 65
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SMAR TTECHNOLOGI ES
smar ttech.com/support
smar ttech.com/support/entsupport
smar ttech.com/kb/170814
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