The ter ms H DMI and H DMI Hig h-Definition Multimedia Interface, and the HDMI lo go are trademarks or regis tere d trade marks o f H DMI Licensing LLC in the U nited
States and other co untries .
The Bluetoo th wo rd mark is o wned b y the Bl uetooth S IG, Inc. and any use of such marks b y SMARTTe chnologi esU LC is unde r lice nse.
Trademark n otice
SMARTBoard , SMARTNo tebo ok, SMARTMee tingPro, SMARTInk, S MARTkapp, SMARTkapp iQ, HyPr To uch, Pe nID, smarttech, the SMART lo go and all SMART
taglines are trademarks or r eg ister ed trad emarks of SMARTT echnolog ies ULC i n the U.S . and/or other countries. Micros oft and Windo ws are either re gistered
trademarks o r trade marks o f Microso ft Corp oration in the United S tates and/or other co untries . Appl e, Mac, OSX, iPhone, iPad, iPo d touch, i Tunes, AirP lay and
Bonjour are trademarks of Appl e Inc., re gistere d in the U.S. and other co untries . Goo gle , Go og le Cast, Goo gle Play, Android , Chrome, Chromebo ok and
Chromecast are trademarks of Go ogl e Inc. AirP arrot is a trademark of Sq uirre ls LLC reg ister ed in the U nited States and other c ountries. All o ther third-party
pro duct and co mpany names may be trademarks of their r esp ective owners.
This p rod uct and/or use ther eof is covere d b y one o r more of the follo wing U. S. patents:
www.smarttech.com/patents
05/2018
smar ttech.com/kb/171164
Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect to a wired or wireless network to
automatically download and apply these updates as well as future updates.
WARNING
l Failure to follow the installation instructions shipped with the display could result in injury
and product damage which may not be covered by the warranty.
l Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
l If the display requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
l Ensure that any cables that cross the floor to the display are properly bundled and marked
to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
l Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
l Useonly extension cords and outlets that can fully accommodate the display’s polarized
plug.
l Use the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
ismar ttech.com/kb/171164
IMPORTANT INFORMATION
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Do not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
l Use only VESA®-approved mounts.
l Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedly when you follow operating instructions
CAUTION
l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
l Avoid setting up and using the display in an area with excessive levels of dust, humidity and
smoke.
l Make sure an electrical socket is near the display and remains easily accessible during use.
l The display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.”
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
l The accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC60950-1.
iismar ttech.com/kb/171164
IMPORTANT INFORMATION
l You must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for
CSA/UL 60950. This is for operating safety and to avoid damage to the display.
IMPORTANT
l The following are the normal operating power requirements for the display:
ModelPower requirements
SBID-7075100V to 240V AC, 50 Hz to 60 Hz, 147 W
SBID-7086100V to 240V AC, 50 Hz to 60 Hz, 172 W
SBID-7275100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7286100V to 240V AC, 50 Hz to 60 Hz, 187 W
SBID-7075P100V to 240V AC, 50 Hz to 60 Hz, 147 W
SBID-7086P100V to 240V AC, 50 Hz to 60 Hz, 172 W
SBID-7275P100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7286P100V to 240V AC, 50 Hz to 60 Hz, 187 W
l For additional requirements and other information, refer to the display’s specifications (see
More information on page8).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:
1. This device may not cause har mful interference,and
2. this device must accept any interference received,including interference that m ay cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device, pursua nt to part 15 of the
FCC Rules. These limits ar e designed to provide r easonable protection against harmful interfer ence when the equipment is
operated in a commer cial environment. This equipment gener ates, uses, and can radiate radio fr equency ener gy a nd, if not
installedand used in accordance with the instruction ma nual, may cause ha rmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user willbe
required to correct the interference at his own expense.
iiismar ttech.com/kb/171164
IMPORTANT INFORMATION
CAUTION
Any changes or modifications not expressly approved by the party responsiblefor compliance could void the user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolledenvironment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules.Operation is subject
to the following two conditions:
1. This device may not cause har mful interference,and
2. this device must accept any interference received,including interference that m ay cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norm e ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage pr éjudiciable,et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme a ux limitesd’exposition aux ra yonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
EU declaration of conformity
Hereby, SMART Technologies ULCdeclares that the radio equipment type I nteractive Display SBID-7075,SBID-7075P,
SBID-7086,SBI D-7086P, ID7075-1,ID7086-1 and the interactivepen SBID-7000-PEN, SBID-7000P-PEN are in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance
WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause r adio
interference.
Radio frequency band and maximum power level:
Transmitting Band (MHz)Maximum Transmit Power EIRP (dBm)
2402–2483.55.0
ivsmarttech.com/kb/171164
IMPORTANT INFORMATION
Compliance to Malaysia specification
The SMART Technologies ULCInteractive Display SBI D-7075, SBID-7075P, SBID-7086,SBID-7086P,
wireless Pen models SBID-7000-PEN and SBID-7000P-PEN meet the Malaysian requirem ents as
defined by the Certifying Agency,SIRIM QAS International.
United Arab Emirates – TRA registration details
Pen – Regulatory models SBID-7000 -Pen and SBID-7000P-PEN
Panel 75" – Regulatory models SBID-7075 and ID7075-1
Panel 86" – Regulatory model ID7086-1
vsmarttech.com/kb/171164
Contents
Important informationi
Federal Communication Commission interference statementiii
Innovation, Science and Economic Development Canada statementiv
EU declaration of conformityiv
Compliance to Malaysia specificationv
United Arab Emirates – TRA registration detailsv
Chapter 1: Welcome1
About this guide1
Identifying your specific model2
Features3
Components4
Accessories7
More information8
Chapter 2: Installing the display9
Moving the SMART product to the installation site9
Installing the SMART product on a wall12
Installing the SMART product on a stand17
Chapter 3: Connecting power and devices19
Connecting power20
Connecting to a network20
Connecting cables for room computers, guestlaptops and other input sources21
Connecting external speakers23
Connecting room control systems23
Display connectorpanel reference24
Display convenience panel reference25
iQ appliance reference26
Other connectors27
Chapter 4: Turning on the display for the first time29
Chapter 5: Maintaining the display31
Checking the display installation31
Cleaning the screen32
Maintaining ventilation32
Preventing condensation33
Replacing the pens and eraser33
viismar ttech.com/kb/171164
CONTENTS
Turning the display off and back on33
Resetting the display34
Removing and transporting the display34
Updating system software35
Chapter 6: Troubleshooting37
Resolving issues with power38
Resolving issues with presence detection38
Resolving issues with video39
Resolving issues with image quality39
Resolving issues with audio41
Resolving issues with touch and digital ink42
Resolving issues with the iQ experience42
Resolving issues with software43
Referring to the SMART knowledge base for additional troubleshooting information43
Contacting your reseller for additional support43
Appendix A: Adjusting iQ settings45
Network settings45
Application settings45
System settings46
Appendix B: Remotely managing the display51
Connecting multiple displays52
Configuring the computer’s serial interface settings52
Power states53
Commands and responses54
Power state commands57
Input commands57
Brightness commands58
Freeze commands58
Volume commands58
Mute commands58
Firmware version commands59
Serial number commands59
Part number commands59
Resolving issues with remote management60
Appendix C: Hardware environmental compliance61
Waste Electrical and Electronic Equipment (WEEE)61
Batteries61
More information61
viiismar ttech.com/kb/171164
Chapter 1
About this guide1
Identifying your specific model2
Identifying your SMARTBoard 7000 or 7000 Pro series interactive display model2
Identifying your iQ appliance model2
Features3
Components4
Screen5
Presence detection sensors5
Home button5
Pens and eraser6
Convenience panel6
iQ appliance6
Internal speakers6
Accessories7
SBA-100 projection audio system7
SMART Audio 400 classroom amplification system7
USB extenders7
More information8
This chapter introduces the SMARTBoard® 7000 and 7000 Pro series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard 7000 or 7000 Pro series interactive
display. It includes the following information:
l How to install the display
l How to connect power and devices
l How to turn on the display for the first time and configure the iQ appliance
l How to maintain the display for years of use
l How to troubleshoot issues with the display
1smar ttech.com/kb/171164
CHAPTER 1
WELCOME
In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page8).
Identifying your specific model
SMART offers several different models of the SMARTBoard 7000 and 7000 Pro series interactive
display and iQ appliance.
Identifying your SMARTBoard 7000 or 7000 Pro series interactive
display model
The following models of SMARTBoard 7000 and 7000 Pro series interactive display are available:
ModelFrame styleScreen size (approximate)iQ
SBID-7075White75" (190 cm)No
SBID-7086White86" (218 cm)No
SBID-7275White75" (190 cm)Yes
SBID-7286White86" (218 cm)Yes
SBID-7075PBlack75" (190 cm)No
SBID-7086PBlack86" (218 cm)No
SBID-7275PBlack75" (190 cm)Yes
SBID-7286PBlack86" (218 cm)Yes
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page8).
Identifying your iQ appliance model
The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ
functionality in those models. SMARToffers several different iQ appliance models.
Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance
installed in your display.
2smar ttech.com/kb/171164
CHAPTER 1
WELCOME
Features
The SMARTBoard 7000 or 7000 Pro series interactive display is the hub of your classroom or
including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,
cables or manual software and firmware updates.
The display includes the following features:
FeatureDescription
iQ experienceThe display’s iQ appliance provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser.
Touch supportUsers can do everything on the display that they can do at their computers—
open and close applications, meet with others, create new documents or edit
existing ones, visit websites, play and manipulate videos, and so on—by
touching the display’s surface.
Writing and
drawing support
Audio supportThe display includes integrated speakers for presenting audio from
Users can write over applications in digital ink using one of the supplied pens,
and then erase the digital ink using their palms, the eraser or the erasers on
the pens.
Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s
apps as well as the settings.
5smar ttech.com/kb/171164
CHAPTER 1
WELCOME
Pens and eraser
The display comes with black, red, blue and green pens. Each pen has
an attached eraser and an indicator light.
In addition to the pens, the display includes an eraser, which you can use
when you want to erase a large area on the screen.
Convenience panel
The convenience panel contains buttons for turning the display on and off and controlling the
volume. It also includes connectors for USB peripherals and a computer or other input source.
iQ appliance
The iQ appliance is installed in the accessory slot on the back of the SBID-7275, SBID-7286,
SBID-7275P and SBID-7286P models. Take advantage of iQ technology and access collaborative
tools.
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire
enclosure requirements of IEC60950-1.
TIP
Use the Identifying your iQ appliance model wizard on the SMART support site to identify your
model of iQ appliance.
Internal speakers
The display includes two 10 W integrated speakers. You can also connect external speakers (see
Connecting external speakers on page23).
6smar ttech.com/kb/171164
CHAPTER 1
WELCOME
Accessories
Accessories for the display include the following:
l SBA-100 projection audio system
l SMART Audio 400 classroom amplification system
l USB extenders
SBA-100 projection audio system
Available for education models, the SBA-100 projection audio system consists
of two 14 W speakers and is intended for wall-mounted displays. You can
control volume using the display’s convenience panel or the digital volume
controls in a connected computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
Available for education models, the SMART Audio 400 classroom amplification
system provides high-quality audio amplification. The system comes with a
teacher microphone and optional student microphone. Multiple speaker
options are available, including wall- and ceiling-mounted speakers. The
amplifier receives audio signals from the microphones and translates them into
crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
USB extenders
As noted in Connecting cables for room computers, guestlaptops and other input sources on
page21, the USB connection between the display and computer should be no longer than 16'
(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
ExtenderSpecifications
USB-XTsmarttech.com/kb/119318
CAT5-XT-1100smarttech.com/kb/170202
7sm arttech.com/kb/171164
CHAPTER 1
WELCOME
More information
In addition to this guide, SMART provides the following documents for the display:
DocumentLink
Quick referencesmarttech.com/kb/171162
User’s guidesmarttech.com/kb/171163
SBID-7075, 7275, 7075P and 7275P installation instructionssmarttech.com/kb/171160
SBID-7086, 7286, 7086P and 7286P installation instructionssmarttech.com/kb/171232
SBID-7075 specificationssmarttech.com/kb/171131
SBID-7086 specificationssmarttech.com/kb/171132
SBID-7275 specificationssmarttech.com/kb/171133
SBID-7286 specificationssmarttech.com/kb/171134
SBID-7075P specificationssmarttech.com/kb/171211
SBID-7086P specificationssmarttech.com/kb/171212
SBID-7275P specificationssmarttech.com/kb/171213
SBID-7286P specificationssmarttech.com/kb/171214
Comparisonsmarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard
7000 and 7000 Pro series interactive displays pages in the Support section.
8smar ttech.com/kb/171164
Chapter 2
Moving the SMART product to the installation site9
Using transportation aides10
Accommodating doorways, hallways and elevators10
Dealing with cracked, chipped or shattered glass11
Saving the original packaging11
Installing the SMART product on a wall12
Choosing a location12
Choosing a height14
Assessing the wall14
Selecting mounting hardware14
Selecting a wall mount15
Mounting the SMART product15
Mounting multiple SMARTproducts17
Installing the SMART product on a stand17
Using SMART mobile stands17
Using a third-party stand18
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation
instructions included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Moving the SMART product to the installation site
After your organization receives the SMART product, you need to move it to the place where you
plan to install it.
On occasion, you might also need to move the SMART product to another location after initially
installingit.
9smar ttech.com/kb/171164
CHAPTER 2
INSTALLING THE DISPLAY
IMPORTANT
l Move the SMART product at your own risk. SMART cannot accept liability for damages or
injury that occur during the SMARTproduct’s transportation.
l When moving the SMART product, do the following:
o
Follow local safety regulations and standards.
o
Keep the SMART product in its original packaging.
o
Move the SMART product so that its top frame faces up.
o
Have at least two people move the SMART product.
TIP
SMARTproduct packaging may be labeled to indicate which side is the front. Look for “FRONT”
on the packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the SMART product:
l Cart
l Furniture dolly
l Mechanical lift
NOTE
Larger, heavier models feature eyebolt mounting holes for use
with a mechanical lift. Refer to these models’ installation
instructions for information about using a mechanical lift.
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the SMART product from its packaging to move it
through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends
10smarttech.com/kb/171164
CHAPTER 2
INSTALLING THE DISPLAY
that you keep the foam pieces on the bottom corners of the SMART product. These foam pieces
protect the SMART product if you need to set it down during transportation.
You might also need to rotate the SMART product so that its top frame faces to the side. You can
do this during transportation, but when you install the SMART product, it must be in landscape
orientation (with the top frame facing up).
Dealing with cracked, chipped or shattered glass
The SMART product contains safety-tempered glass. Although this glass is heat-strengthened to
help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety
glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature
changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
See the knowledge base article, Shattered glass on an interactive display, for information about
conditions that can cause the SMARTproduct’s glass to shatter even when it’s not in use.
If the SMARTproduct’s glass is cracked or chipped, have it professionally inspected and repaired
at a SMART authorized repair center. If the SMARTproduct’s glass shatters, carefully clean up the
area and have the SMART product repaired or replaced.
CAUTION
For safety and to prevent further damage, do not continue to install or use the SMART product if
its glass is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging to repack the SMART product with as much of the original packaging
as possible in case you need to move the SMART product again after you initially install it. This
packaging was designed to provide the best possible protection against shock and vibration.
CAUTION
Move the SMART product only in the original packaging or replacement packaging purchased
from your authorized SMART reseller. Moving the SMART product without correct packaging can
lead to product damage and voids the warranty.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).
11smar ttech.com/kb/171164
CHAPTER 2
INSTALLING THE DISPLAY
Installing the SMART product on a wall
Typically, you install the SMART product on a wall in a classroom or meeting space.
Choosing a location
ASMART product is typically installed at the room’s focal point, such as at the front of a classroom
or meeting space.
Selecting an appropriate location for the SMART product is crucial for ensuring the best possible
experience with the product. Consider the following factors as you choose a location:
FactorConsiderations
Room setup
Power and other
connections
The location allows users, including those in wheelchairs, access to the
l
SMART product.
Refer to local regulations regarding accessibility.
The location allows for multiple users to access the SMART product at a
l
time.
The location accommodates room traffic patterns, and there are no
l
tripping hazards.
The SMART product is not installed where it could be hit by a door or
l
gate.
There are no nearby shelving units, desks or other furniture that has
l
doors or drawers that could hit the SMART product.
Furniture, wall décor and other room features, such as light switches and
l
thermostats, do not block the SMART product or are blocked by it. (You
might be able to move some of these room features to accommodate
the SMART product.)
The location is close to the following:
l
o
A power outlet
o
A network outlet (if you plan to use a wired network connection)
o
A room computer (if you plan to connect a room computer)
o
Speakers and other devices that you want to connect to the
SMART product
l
12smarttech.com/kb/171164
NOTES
o
If the location is not near a power outlet, consult an electrician for
the power setup you need.
o
Determine if you’ll need additional equipment, such as power
bars, additional cables or cable extenders.
The location is not where the mains power supply enters the building.
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