SMART SBID-7275-V2, SBID-7286-V2, SBID-7275P-V2, SBID-7286P-V2, SBID-7075-V2 User Manual

SMARTBoard® 7000 and
7000Proseries

interactive displays

USER GUIDE

SBID-7275-V2 | SBID-7286-V2 | SBID-7275P-V2 | SBID-7286P-V2

SBID-7075-V2 | SBID-7086-V2 | SBID-7075P-V2 | SBID-7086P-V2

SBID-7375 | SBID-7386 | SBID-7275 | SBID-7286 | SBID-7075 | SBID-7086

SBID-7375P | SBID-7386P | SBID-7275P | SBID-7286P | SBID-7075P | SBID-7086P

ID7075-2 | ID7086-2 | ID7075-1 | ID7086-1

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Learn more

This guide and other resources for SMARTBoard 7000 and 7000Pro series

interactive displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your mobile

device.

Licenses

The ter ms HDMI and HDMI Hi gh-Definition Multimedia Interface, and the H DMI log o are trademarks or regis tere d trade marks of HD MI L icensing LL C in the United States and
other co untries .

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SMARTBoard , SMARTNo tebo ok, S MARTMeetingPro , SMARTT eamWorks, SMARTInk, SMARTkapp, S MARTlab, HyP rT ouch, PenID, smarttech, the SMART lo go and all
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and/or other co untrie s. Micro so ft and Window s are either registe re d trade marks or trademarks o f Microso ft Cor po ration in the United States and/or o ther countries . Go ogl e,
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owner s.

Copyrigh t no tice

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into any language in any form by any means wi thout the prio r wr itten consent of SMARTTe chnologi es ULC. Information in this manual is subject to change without notice and
doe s not re pr es ent a co mmitment on the part of SMART.

This p rod uct and/or use there of is co ver ed by one o r more of the followi ng U.S. patents:

www.smarttech.com/patents

May 13, 202 0

smar ttech.com/kb/171163 2

Important information

NOTE

Refer to the SMARTBoard 7000 and 7000 Pro series
interactive displays installation and maintenance guide

(smarttech.com/kb/171164) for important informa tion a bout
installing and maintaining the display.

WARNING

l Do not open or disassemble the display. You r isk

electrical shockfrom the high voltage inside the casing.
Opening the casing also voids the war ranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the display.

l To reduce the risk of fire or electric shock, do not expose

the display to r ain or moisture.

l Do not insert objects inside the cabinet ventilation holes,

because they couldtouch dangerous voltage points and
cause electricshock,fire or product dam age which may
not be covered by the war ranty.

l Do not place heavy objects on the power cable. Damage

to the cable could cause shock,fire or product damage
which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury, handle glass fragments with car e when
disposing of them.

l Disconnect allof the display’s power cables from the wall

outlet and seek assistance fr om qualified ser vice
personnel if any of the following occur:

o

The power cable or plug is dam aged

o

Liquid is spilledinto the display

o

Objects fa ll into the display

o

The display is dropped

o

Structural damage, such as cracking,occurs

o

The display behaves unexpectedlywhen you
follow operating instructions

Federal Communication Commission
interference statement

FCC
Supplier’s Declaration of Conformity
47 CFR § 2.1077 Compliance Information

Unique Identifier: SBID-7075, ID7075-1, ID7075-2, ID7086­1, ID7086-2
Responsible Party – U.S. Contact Information

SMART Technologies Inc.
1505 Westlake Ave N, Suite 700
Seattle,WA 98109

[e-mail]

This device complies with Par t 15 of the FCC Rules.Operation is
subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including
interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the
limits for a Class A digital device,pursuant to part 15 of the FCC
Rules.These limits are designed to provide reasonable
protection against ha rm ful interference when the equipment is
operated in a commer cial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interfer ence to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interfer ence in which case the
user will be required to correct the interference at his own
expense.

CAUTION

Any changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority
to operate this equipment.

Restriction

Operations in the 5.15-5.25GHz band are restricted to indoor
usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is
firmware limited to channels 1 thr ough 13.

Radiation exposure statement

This equipment complies with FCC radiation exposure limitsset
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or tr ansm itter.

smar ttech.com/kb/171163 3

Important information

Innovation, Science and Economic
Development Canada statement

This device complies with RSS-247of the Innovation, Science and
Economic Development Canada Rules.Operation is subjectto the
following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including
interference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 MHz is only
for indoor use to reduce the potential for harmful interference
to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the
bands 5250-5350 MHz and 5470-5725MHz shall comply with
the e.i.r.p.limit;and

(iii) the maximum antenna gain per mitted for devices in the
band 5725-5825 MH z shall comply with the e.i.r.p.limits
specified for point-to-point and non point-to-point operation as
appropriate.

(iv) Users should also be advised that high-power radars are
allocated as primary users (i.e.,priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and that these radars
couldcause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this device and all nearby persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or tr ansm itter.

Cet appareil est conforme à la nor me ISED CNR-247 pour les
appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:

1. le dispositif ne doitpas produire de brouillage préjudiciable,
et

2. ce dispositif doit a ccepter tout brouillage reçu, y compris un
brouillage susceptiblede provoquer un fonctionnement
indésirable.

(iii) le gain maximal d’antenne permis (pour lesdispositifs
utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite
de p.i.r.e.spécifiée pour l’exploitation point à point et non point à
point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les
utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les
bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces
radars pourraient causer du brouillage et/ou des domm ages
aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établies pour un environnement non
contrôlé.Cet équipement doit être installé et utilisé avec un
minimum de 20 cm de distance entre la source de rayonnement
et votre corps. Cet émetteur ne doit pas être co- implantés ou
exploités conjointement a vec une autre antenne ou émetteur.

EU declaration of conformity

Hereby, SMART Technologies ULC declares that the radio
equipment type Interactive Display SBI D-7075, SBID-7075P,
SBID-7086,SBI D-7086P, ID7075-1, ID7086-1, SBID-7075-V2,
SBID-7075P-V2,SBID-7086-V2,SBID-7086P-V2,ID7075-2,
ID7086-2and the interactive pen SBI D-7000-PEN, SBID-7000P­PEN are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is availableat the
following Internet address: smar ttech.com/compliance

WARNING

Operation of this equipment in a residential environment could
cause radio interference.

Regulatory models: I D7075-1, I D7086-1:

Transmitting Band (MHz) Maximum Transmit Power

EIRP (dBm)

2402–2483.5 19

Regulatory models: I D7075-2,ID7086-2:

Transmitting Band (MHz) Maximum Transmit Power

AVERTISSEMENT

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz
sont réservés uniquement pour une utilisation à l’intérieur afin
de réduire les risques de brouillage préjudiciable aux systèmes
de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs
utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit
se conformer à la limite de p.i.r.e.;

smar ttech.com/kb/171163 4

2402–2483.5 19

5150–5350 16

5470–5725 16

EIRP (dBm)

Important information

Restrictions in:
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR– 5150MHz­5350MHZ is for indoor use only.

For optimal perform ance any support equipment connectedto
this device must be CE compliant.

Compliance to Malaysia specification

The SMART Technologies ULC Interactive
Display SBI D-7075, SBID-7075P,SBID­7075-V2,SBID-7075P-V2,wireless Pen
models SBID-7000-PEN and SBID­7000P-PEN meet the Malaysian
requirements as defined by the Certifying
Agency,SIRIM QAS International.

United Arab Emirates – TRA registration
details

Pen – Regulatory models SBID-7000-Pen and SBID-7000 P-PEN

for updates.

Panel 75" – Regulatory models SBID-7075and ID7075-1

Panel 86" – Regulatory model ID7086-1

Panel 75" – Regulatory model ID7075-2

Panel 86" – Regulatory model ID7086-2

Microsoft® statement regarding Windows®
10 operating system

Windows 10 isautoma tically updated, which is always enabled.
ISP fees may apply. Additional requirements may apply over time

smar ttech.com/kb/171163 5

Contents

Important information 3

Chapter 1: Welcome 7

About this guide 7

Identifying your specific model 8

Features 10

Components 11

Accessories 15

More information 16

Chapter 2: Using the display 17

Waking up the display and putting it back to sleep 18

Using the convenience panel 19

Using touch 20

Using the pens and eraser 22

Using the iQ experience 25

Connecting and using computers 28

Connecting an Intel Compute Card 32

Connecting a SMART OPS PC module 33

Chapter 3: Troubleshooting 35

Resolving issues with power 36

Resolving issues with the occupancy sensors 36

Resolving issues with video 37

Resolving issues with image quality 37

Resolving issues with audio 38

Resolving issues with touch and digital ink 39

Resolving issues with the iQ experience 40

Resolving issues with the Intel Compute Card 40

Resolving issues with the SMARTOPS PC module 40

Resolving issues with software 40

Referring to the SMART knowledge base for additional troubleshooting information 41

Contacting your reseller for additional support 41

smar ttech.com/kb/171163 6

Chapter 1

About this guide 7

Identifying your specific model 8

Identifying your SMARTBoard 7000 or 7000 Pro series interactivedisplay model 8

Identifying your appliance model 9

Features 10

Components 11

Screen 12

IR and occupancy sensors 13

Home button 14

Pens and eraser 14

Convenience panel 14

Accessory slot 14

Internal speakers 15

Accessories 15

SBA-100 projection audio system 15

SMART Audio 400 classroom amplification system 15

Stands 16

USB extenders 16

Embedded Windows 10 experience hardware 16

More information 16

This chapter introduces the SMARTBoard® 7000 and 7000 Pro series interactive displays.

About this guide

This guide explains how to use a SMARTBoard 7000 or 7000 Pro series interactive display.

This guide is intended for individuals who use displays in their organizations. Other documentation and

resources are available for those who install and maintain displays (see More information on page16).

smar ttech.com/kb/171163 7

Chapter 1

Welcome

Identifying your specific model

SMART offers several different models of the SMARTBoard 7000 and 7000 Pro series interactive display

and appliance.

Identifying your SMARTBoard 7000 or 7000 Pro series interactivedisplay
model

The following models of SMARTBoard 7000 and 7000 Pro series interactive display are available:

Model Location of

convenience and
connector panels

SBID-7000-V2 models

SBID-7075-V2 Left side White 75" No No

SBID-7086-V2 Left side White 86" No No

SBID-7275-V2 Left side White 75" Yes No

SBID-7286-V2 Leftside White 86" Yes No

SBID-7075P-V2 Left side Black 75" No No

SBID-7086P-V2 Left side Black 86" No No

SBID-7275P-V2 Left side Black

SBID-7286P-V2 Left side Black

SBID-7000 models (discontinued)

SBID-7075 Right side White 75" No No

SBID-7086 Right side White 86" No No

SBID-7275 Right side White 75" Yes No

Frame style Screen size iQ Embedded

Windows 10
experience

75" Yes No

White

86" Yes No

White

SBID-7286 Rightside White 86" Yes No

SBID-7375 Right side White 75" Yes Yes

SBID-7386 Right side White 86" Yes Yes

SBID-7075P Right side Black

White

SBID-7086P Right side Black

White

SBID-7275P Rightside Black

White

smar ttech.com/kb/171163 8

75" No No

86" No No

75" Yes No

Chapter 1

Welcome

Model Location of

convenience and
connector panels

SBID-7286P Right side Black

SBID-7375P Right side Black

SBID-7386P Right side Black

Frame style Screen size iQ Embedded

Windows 10
experience

86" Yes No

White

75" Yes Yes

White

86" Yes Yes

White

Refer to the specifications for detailed technical information for these models, including product

dimensions and weights (see More information on page16).

NOTES

l Functional differences between SBID-7000-V2 models and SBID-7000 models are highlighted

throughout this guide.

l The easiest way to differentiate SBID-7000-V2 and SBID-7000 models is the location of the

convenience and connector panels. On SBID-7000-V2 models, the panels are on the left side of the

display. On SBID-7000 models, they are on the right.

SBID-7000-V2 SBID-7000

Identifying your appliance model

AM40 and AM50 appliances are installed in the accessory slots of some interactive display models.

Use the Identifying your appliance model wizard to identify the specific model of appliance installed in

your display.

smar ttech.com/kb/171163 9

Chapter 1

Welcome

Features

The SMARTBoard 7000 or 7000 Pro series interactive display is the hub of your classroom or meeting

room. PC-free embedded computing provides one-touch access to collaborative tools, including a

whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual

software and firmware updates.

The display includes the following features:

Feature Description More information

iQ experience The iQ experience provides one-touch access to

collaborative tools, including a whiteboard, wireless screen
sharing and a web browser.

The iQ experience is embedded in some models and is
available with the installation of an AM40 or AM50 appliance
for other models.

Embedded
Windows 10
experience

Touch support You can do everything on the display that you can do at your

Writing and
drawing support

Audio support The display includes integrated speakers for presenting audio

The optional AM50 appliance with an Intel® Compute Card or
SMART OPS PC module provides a fully functional Windows
10 solution at your fingertips, without the need for an external
PC or cabling.

computer—open and close applications, meet with others,
create new documents or edit existing ones, visit websites,
play and manipulate videos, and so on—by touching the
display’s surface.

You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm,
the eraser or the erasers on the pens.

from connected input sources.

Page25

Page32

Page20

Page22

[N/A]

smar ttech.com/kb/171163 10

Chapter 1

Welcome

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page12

2 IR and occupancy sensors Page13

3 Home button Page14

4 Eraser Page14

5 Pen (×4) Page14

6 Convenience panel Page14

7 Accessory slot Page14

8 Side connector panel Page30

Not pictured

9 Bottom connector panel Page30

10 AC power inlet, outlet and switch [N/A]

11 RS-232 connectors [N/A]

12 Speakers Page15

smar ttech.com/kb/171163 11

Chapter 1

Welcome

Screen

The following are the dimensions of the screen:

Model Diagonal Width Height

SBID-7000-V2 models

SBID-7075-V2 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7086-V2 86" 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275-V2 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7286-V2 86" 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7075P-V2 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7086P-V2 86" 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275P-V2 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7286P-V2 86" 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7000 models

SBID-7075 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7086 86" 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7286 86" 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7375 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7386 86" 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7075P 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7086P 86" 74 7/8" (1 90.3 cm) 42" ( 107 cm)

SBID-7275P 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7286P 86" 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7375P 75" 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7386P 86" 74 7/8" (190.3 cm) 42" (107 cm)

For information about the display’s touch features, see Using touch on page20.

smar ttech.com/kb/171163 12

Chapter 1

Welcome

IR and occupancy sensors

SBID-7000-V2 models have an IR sensor (for an optional remote control) in the top-left corner of the frame

and an occupancy sensor in the top-right corner.

SBID-7000 models have occupancy sensors in the top-left and top-right corners of the frame.

The occupancy sensors can detect people up to 16' (5 m) away when the display is in Standby mode.

When the occupancy sensors detect people in the room, the display either turns on or is ready to turn on,

depending on how it’s configured.

If the room is empty for a specified period, the display returns to Standby mode.

For more information, see Waking up the display and putting it back to sleep on page18.

smar ttech.com/kb/171163 13

Chapter 1

Welcome

Home button

Tap the Home button to open the Home screen on models with the iQ experience. From the Home screen,

you can open the iQ experience apps as well as the settings.

For more information about the Home screen and the iQ experience, see Using the iQ experience on

page25.

Pens and eraser

The display comes with black, red, blue and green pens. Each pen has an

attached eraser and an indicator light.

In addition to the pens, the display includes an eraser, which you can use when you

want to erase a large area on the screen.

For more information about the pens and eraser, see Using the pens and eraser on page22.

Convenience panel

The convenience panel contains buttons for turning the display on and off, controlling the volume, freezing

and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB

peripherals and a computer or other input source.

For more information about the convenience panel, see Using the convenience panel on page19.

Accessory slot

The optional AM50 appliance with an Intel® Compute Card or SMART OPS PC module provide a fully

functional Windows 10 solution at your fingertips, without the need for an external PC or cabling.

smar ttech.com/kb/171163 14

Chapter 1

Welcome

TIP

Use the Identifying your appliance model wizard on the SMART support site to identify your appliance

model.

Internal speakers

The display includes two 10 W integrated speakers. You can also connect an external audio system.

Accessories

Accessories for the display include:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l Stands

l USB extenders

l Embedded Windows 10 experience hardware

SBA-100 projection audio system

For education models only

Available for education models, the SBA-100 projection audio system consists of two

14 W speakers and is intended for wall-mounted displays. You can control volume

using the display’s convenience panel or the digital volume controls in a connected

computer’s operating system.

For more information, see the SBA-100 projection audio system specifications

(smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

For education models only

Available for education models, the SMART Audio 400 classroom amplification system

provides high-quality audio amplification. The system comes with a teacher microphone

and optional student microphone. Multiple speaker options are available, including wall-

and ceiling-mounted speakers. The amplifier receives audio signals from the

microphones and translates them into crystal-clear sound through the speakers.

smar ttech.com/kb/171163 15

Chapter 1

Welcome

For more information, see the SMART Audio 400 classroom amplification system specifications

(smarttech.com/kb/171137).

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand.

Alternatively, if you are installing the display on a wall that cannot support the display’s full weight, you can

install the display on a SMART floor stand.

For more information about SMART mobile and floor stands, see smarttech.com/accessories.

USB extenders

As noted in the SMARTBoard 7000 and 7000 Pro series interactive displays installation and maintenance

guide (smarttech.com/kb/171164), the USB connection between the display and computer should be no

longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one

of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

Embedded Windows 10 experience hardware

The optional AM50 appliance with an Intel® Compute Card (smarttech.com/kb/171164) or SMART OPS PC

module (smarttech.com/kb/171429) provide a fully functional Windows 10 solution at your fingertips, without

the need for an external PC or cabling.

More information

In addition to this guide, SMART provides other documents for the display in the Support section of the

SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to

SMARTBoard 7000 and 7000 Pro series interactive display documents and other support resources.

smar ttech.com/kb/171163 16

Chapter 2

Waking up the display and putting it back to sleep 18

Using the convenience panel 19

Using the Power button to identify the display’s status 20

Adjusting audio 20

Freezing the screen 20

Showing and hiding the screen shade 20

Using touch 20

Using the pens and eraser 22

Using the pens 22

Using the eraser 23

Writing, drawing and erasing 24

Changing pen color, thickness and other properties 25

Using the iQ experience 25

Using the Home screen 25

Using the Apps Library 25

Using the Files Library 25

Using kapp Whiteboard 26

Using SMARTNotebook Player 26

Using Browser 26

Using Input 27

Using Screen Share 27

Using screenshots 27

Installing third-party apps 27

Cleaning up the display 27

Connecting and using computers 28

Installing SMART software on computers you want to connect to the display 28

Setting the resolutions and refresh rates of computers you want to connect to the display 29

Connecting computers to the display 30

Viewing a connected computer’s input 31

Using SMART software on connected computers 32

Connecting an Intel Compute Card 32

Viewing the Intel Compute Card’s input 33

Connecting USB drives, peripherals, and other devices 33

Connecting a SMART OPS PC module 33

smar ttech.com/kb/171163 17

Chapter 2

Using the display

Viewing the OPS PC module input 34

Connecting external displays 34

Waking up the display and putting it back to sleep

The display’s occupancy sensor (SBID-7000-V2 models) or sensors (SBID-7000 models) can detect people

up to 16' (5 m) away when the display is in Sleep mode. Depending on how the display is configured, it

either turns on or enters Ready mode when the sensor or sensors detect people.

If the display is in Ready mode, you can turn it on in a number of ways:

Press the Power button on the convenience panel.

l

l Pick up a pen or the eraser.

The display returns to a partial sleeping state when one of the following occurs:

l The sensors detect no motion in the room for 60 minutes.

You press the Power button on the convenience panel.

l

The display remains in this partial sleeping state until all pens are fully charged. The display enters a full

sleeping state after all pens are fully charged and the sensor or sensors don’t detect anyone in the room.

For information about turning off the display, see the SMARTBoard 7000 and 7000 Pro series interactive

displays installation and maintenance guide (smarttech.com/kb/171164).

smar ttech.com/kb/171163 18

Chapter 2

Using the display

Using the convenience panel

The convenience panel contains buttons for turning the display on and off, controlling the volume, freezing

and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB

peripherals and a computer or other input source.

No. Name Procedure

1 Power

Press to enter or exit Standby mode.

l

Press and hold for four seconds to turn off the display.

l

Press and hold for 10 seconds to reset the display.

l

2 Volume increase Press to increase the volume.

3 Volume decrease Press to decrease the volume.

4

5

Freeze

Screen shade

Press to freeze and unfreeze the screen (see page20).

Press to hide screen contents behind a screen shade (see Showing
and hiding the screen shade on the next page).

NOTE

SBID-7000 models do not include this button.

6 USB Type A

connector (×2)

7 HDMI 2 input

connectors

Connect USB drives and other devices that you want to use with the
iQ experience or a connected computer.

Connect a computer or other input source to use with the display
(see page30).

NOTE

The convenience panel is on the display’s right on SBID-7000 models.

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Chapter 2

Using the display

Using the Power button to identify the display’s status

The Power button indicates the display’s status:

Power button Display status

Off Not receiving power

Amber Standby mode

White Normal operating mode

Adjusting audio

You can use the buttons on the convenience panel to turn the displays volume up or down.

Freezing the screen

You can temporarily freeze the screen by pressing the Freeze button on the convenience panel. This is

particularly useful when you want to pause a video, an animation, or other moving content.

NOTE

Freezing the screen does not pause any applications running on the connected computer. It simply

freezes the display of those applications.

To unfreeze the screen, press the Freeze button again.

Showing and hiding the screen shade

On SBID-7000-V2 models, you can temporarily hide the contents of the screen behind a virtual screen

shade by pressing the Screen Shade button on the convenience panel.

To remove the screen shade and reveal the screen contents, press the Screen Shade button again.

Using touch

You can do everything on the display that you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,

and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and

out.

The display’s support for up to 16 simultaneous interaction points (combination of 10 finger touch points,

four pen touch points and two eraser touch points) enables you and other users to interact with objects on

the screen at the same time.

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Chapter 2

Using the display

NOTE

The display’s HyPrTouch™ (HybridPrecisionTouch) proprietary hybrid system greatly improves upon its

InGlass™ core by optimizing both touch and pen performance, resulting in virtually no lag and zero

contact detect height.

Exclusive to SMART, HyPr Touch allows for SMART’s unique Simultaneous Tool Differentiation—the use

of 10 touch points, four pens and two erasers (tool and palm) by multiple users for a truly natural, fully

collaborative experience.

You can also use gestures within applications.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which gestures

it supports.

Pan (one finger) Pan (two fingers) / scroll

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

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Chapter 2

Using the display

Rotate Flick

Using the pens and eraser

Using the pens

The display comes with black, red, blue and green pens. Each pen has an

attached eraser and an indicator light.

The display’s bottom frame includes magnetic holders for the pens. Removing a

pen from its holder activates it, and you can use the pen to draw or erase digital

ink. Replace the pen when you’re done using it to charge it.

When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns on to

indicate the pen’s status:

Light Pen status Action

Solid green The pen is charging slowly

and can be used for at least
two hours.

Solid amber The pen is charging quickly

and can be used for less than
two hours.

Pick up the pen and use it to write on the display.
Return the pen to the magnetic holder when you’re
done.

Use the pen for up to two hours. Return the pen to
the magnetic holder when done.

NOTE

It is normal for pens to be warm to the touch when
charging quickly.

Solid red The pen needs to be charged

within 30 minutes.

smar ttech.com/kb/171163 22

Finish using the pen and return it to the magnetic
holder when done.

Chapter 2

Using the display

Light Pen status Action

Flashing red The pen needs to be charged

within 10 minutes.

Flashing green or
amber (while the

The pen’s firmware is
updating.

Return the pen to the magnetic holder as soon as
possible.

Wait for the light to stop flashing. This indicates the

pen’s firmware has completed updating.
pen is in the
magnetic holder)

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling

and being damaged. The pen’s light turns on to indicate that it’s properly positioned in the holder.

IMPORTANT

l Use only pens designed for SMARTBoard 7000 or 7000 Pro series interactive displays (see

smarttech.com/kb/171230).

l After you install the display and turn it on for the first time, place the pens in the holders for at least

five minutes. This pairs the pens with the display and charges them for testing purposes.

l If you previously paired a pen with a SMART Board 7000 or 7000 Pro series interactive display, you

must pair it with another display to use it with that display. When you do this, the pen’s firmware may

be updated to align with the other display’s software.

l To fully charge the pens, keep them in the holders for at least four hours before users start using the

display.

Using the eraser

In addition to the pens, the display includes an eraser, which you can use when you

want to erase a large area on the screen.

The display’s bottom frame includes a magnetic holder for the eraser. Replace the

eraser when you’re done with it.

CAUTION

When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep it from

falling and being damaged.

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Chapter 2

Using the display

Writing, drawing and erasing

The display includes black, red, blue and green pens, which you can use to write or draw in digital ink. You

can erase digital ink using the eraser ends of the pens, the eraser or gestures.

NOTES

l Up to four users can write or draw digital ink on the screen at the same time. Each pen writes and

draws in its own color. The PenID™ feature enables you to assign different ink appearances to each

pen.

l Each pen has a light that turns on to indicate the pen’s status.

l If you’re viewing the embedded Windows 10 experience or a connected computer’s input,

SMARTInk® enables you to write or draw in digital ink over applications, files, folders, websites and

any other open window.

To write or draw in digital ink

1. Pick up one of the display’s pens.

2. Use the pen to write or draw in digital ink.

NOTE

The PenID feature enables you to use the pens at the same time and customize their colors and

other settings independently.

To erase digital ink

Move a pen’s eraser over the digital ink you want to erase.

OR

Move the eraser over the digital ink you want to erase.

OR

Move your fist or palm over the digital ink you want to erase.

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Chapter 2

Using the display

Changing pen color, thickness and other properties

You can change a pen’s default color, thickness and other properties:

l To change a pen’s properties while using the Whiteboard app or any of the other apps in the iQ

experience, see Using the Whiteboard.

l To change a pen’s properties while using the embedded Windows 10 experience or a connected

computer, see Using SMARTInk.

Using the iQ experience

Using the Home screen

The Home screen in the iQ experience shows recent files and favorite apps and files. You can also start

sharing with the display by tapping in the upper right corner. You can change the display’s background

to personalize the display.

To show the Home screen

Tap the Home button at the bottom of the screen.

To learn how to use the other features of Home screen, see Understanding the Home Screen.

Using the Apps Library

The Apps Library contains the Browser, SMARTNotebook Player and kapp Whiteboard apps. You can also

add apps from the web and SMART’s app store or install third-party apps.

NOTE

SMARTNotebook Player is available on education models only.

To open the Apps Library

From the Home screen, tap Apps Library .

To learn how to use the other features of Apps Library, see Understanding the Apps Library.

Using the Files Library

The Files Library contains kapp Whiteboard sessions, whiteboards, SMART Notebook files that have been

shared with the display, PDFs, and screenshots. If a USB drive is connected to the display, the files on the

smar ttech.com/kb/171163 25

Chapter 2

Using the display

USB drive are also available in the Files Library. Although these files can be viewed on the display, they are

not saved on the display.

NOTE

SMARTNotebook Player is available on education models only.

To open Files Library

From the Home screen, tap Files Library .

To learn how to use the other features of Files Library, see Understanding the Files Library.

Using kapp Whiteboard

For Pro models only

Using kapp Whiteboard, you can write and erase notes on the display just as you do on a traditional dry

erase board. You can also save your notes for later reference and share them using the SMARTkapp® app.

To learn how to use the display’s pens and eraser to write, draw and erase in Whiteboard, see Using the

pens and eraser on page22.

To learn how to use the other features of kapp Whiteboard, see Using the kapp Whiteboard.

Using SMARTNotebook Player

For education models only

Use SMARTNotebook Player to open, view, and interact with SMARTNotebook software files. Notebook

Player makes it easy to present SMARTNotebook files and play SMART lab™ activities on the display.

SMARTNotebook Player is also the default whiteboard for education models.

You can also install the Notebook Player app on your iOS device to view and control SMART Notebook

files from the device.

To learn more about SMARTNotebook Player, see Working with SMART Notebook files and whiteboards

on your display.

Using Browser

You can use Browser to view web sites on the display.

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Chapter 2

Using the display

To learn more about Browser, see Browsing the internet on your display.

Using Input

You can use the display’s connectors to connect a room computer, guest laptops, and other input sources.

To learn how to connect computers to the display and view their video output, see Viewing a connected

computer’s screen.

Using Screen Share

You can share the screens from computers and mobile devices on the display wirelessly using Screen

Share.

Screen Share supports the following devices:

l Chromebook™ laptops, using Google™ Cast Chrome™browser extension

l Windows computers, using Miracast

l Mac computers and iOS devices, using AirPlay

l Android™ devices, using Cast Screen

1

, Google Cast Chromebrowser extension, or AirParrot

To learn how to use the other features of Screen Share, see Sharing your device’s screen to the display.

Using screenshots

When using the Browser or Screen Share apps, you can write or draw on an annotation layer and save the

screenshot to the Files Library.

To learn more about screenshots, see Writing and drawing over apps.

Installing third-party apps

You can install third-party apps from the Google Play Store using SMARTRemote Management.

To learn more about installing third-party apps, see Deploying third-party apps on your display.

Cleaning up the display

After you’ve finished using the display, open the launcher and tap Clean Up to clean up the display

for the next user.

To learn more, see Preparing the display for the next user.

1

Windows 10 operating system only

smar ttech.com/kb/171163 27

Chapter 2

Using the display

Connecting and using computers

Installing SMART software on computers you want to connect to the display

For education models only

The following models come with a one-year subscription for SMART LearningSuite (including SMART

Notebook software and SMARTLearning Suite Online):

SBID-7275-V2

l

SBID-7286-V2

l

SBID-7075

l

SBID-7086

l

SBID-7275

l

SBID-7286

l

SBID-7375

l

SBID-7386

l

You can download SMART Notebook software from smarttech.com/downloads and install it on the

embedded Windows 10 experience or a room computer following the instructions in Installing and

maintaining SMARTNotebook 18.

For pro models only

The following models come with one room license and ten personal licenses of SMARTMeetingPro®

software:

SBID-7275P-V2

l

SBID-7286P-V2

l

SBID-7075P

l

SBID-7086P

l

SBID-7275P

l

SBID-7286P

l

SBID-7375P

l

SBID-7386P

l

You can download SMARTMeetingPro software from smarttech.com/downloads and install the room

license on the embedded Windows 10 experience or a room computer and the personal licenses on up to

ten users’ laptops following the instructions in Installing and maintaining SMARTMeetingPro 4.

You can purchase additional copies of SMART software to install on other computers. Contact your

authorized SMART reseller (smarttech.com/where) for more information.

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Chapter 2

Using the display

NOTES

l In addition to SMARTNotebook software or SMARTMeeting Pro software, you need to install the

following software on any computers you connect to the display:

Software Description

SMART Product Drivers Enables the embedded Windows 10 experience or connected

computers to detect input from the display

SMARTInk Enables you to write and draw in digital ink over applications, files,

folders, websites and any other open window

l SMART TeamWorks™ software, an add-on available for SMARTBoard 7000 Pro series interactive

displays, simplifies meetings and facilitates deeper, more natural interaction with both in-room and

remote participants. Contact your authorized SMART reseller (smarttech.com/where) for more

information.

Setting the resolutions and refresh rates of computers you want to connect to
the display

The following table presents the recommend resolutions and refresh rates for the display’s input sources:

Input source Resolution Refresh rate

SBID-7000-V2 models

HDMI 1 3840×2160 60Hz

HDMI 2 3840×2160 60Hz

HDMI 3 3840×2160 60Hz

VGA 1920×1080 60Hz

SBID-7000 models

HDMI 1 3840×2160 60Hz

HDMI 2 3840×2160 30Hz

Display Port 3840×2160 30Hz

VGA 1920×1080 60Hz

If possible, set any connected computers to these resolutions and refresh rates. See the connected

computers’ operating system documentation for instructions.

smar ttech.com/kb/171163 29

Chapter 2

Using the display

Connecting computers to the display

Computers with SMART software installed can be connected to SBID-7000-V2 models as shown below.

Side and bottom connector panels Convenience panel

TIP

There is limited space between the side connector panel and the back of the convenience panel. When

making connections within the limited space, use flexible, high-quality cables that do not include a larger

strain relief feature.

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Chapter 2

Using the display

Computers with SMART software installed can be connected to SBID-7000 models as shown below.

Connector panel Convenience panel

NOTES

l To interact with content, connect a USB cable to the appropriate USB Type-B receptacle on the

connector panel or convenience panel (as shown in the above diagrams).

l Your organization’s installers might have connected cables to the connector panel or the

convenience panel and run the cables behind a wall or under the floor to a desk or table where you

can place your computer.

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.

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Chapter 2

Using the display

To view a connected computer’s input

1. Connect the computer to the display.

2. Do one of the following:

If iQ is enabled If iQ is disabled

Tap the Home button at the bottom of the

screen, and then tap Input .

Tap the Home button at the bottom of the
screen.

The display shows thumbnails of the devices that are connected to the display’s inputs:

o

A gray thumbnail indicates no device is connected to an input.

o

A blue thumbnail indicates a device is connected to an input but is in Sleep mode.

o

A thumbnail showing a preview screen indicates an active device is connected to an input.

3. Tap the computer’s thumbnail.

Using SMART software on connected computers

After you’ve connected a computer to the display and used the Input app to view its input on the display,

you can use the SMART software to present content and enable collaboration.

For information on SMARTsoftware, see the following pages in the Support section of the SMART website:

l SMARTNotebook

l SMART Learning Suite Online

l SMARTMeeting Pro

l SMART TeamWorks

l SMART Product Drivers

l SMART Ink

Connecting an Intel Compute Card

If an AM50 appliance with an Intel Compute Card is installed in the display’s accessory slot, you can use an

embedded Windows 10 experience on the display.

smar ttech.com/kb/171163 32

Chapter 2

Using the display

TIP

You can install the SMART software that is included with the display on the Intel Compute Card. For more

information on installing software, see Installing SMART software on computers you want to connect to

the display on page28.

Viewing the Intel Compute Card’s input

To view the Intel Compute Card’s input

Tap the Home button at the bottom of the screen, and then tap Input .

1.

The display shows thumbnails of the devices that are connected to the display, including the Intel

Compute Card.

2. Tap the Intel Compute Card’s thumbnail.

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with the Intel Compute Card using the USB

receptacles on the display or the AM50 appliance.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your

organization’s installers can install the OPS PC module in the display’s accessory

slot following the OPS PC module’s installation instructions

(smarttech.com/kb/171544). You can then view the OPS PC module’s input on

the display.

For more information about the PCM8 series of SMART OPS PC modules, see

Accessories on page15.

CAUTION

Do not install the OPS PC module or remove it from the accessory slot while the display is turned on.

Ensure the power switch on the back of the display beside the AC power inlet is in the OFF (O) position.

TIP

You can install the SMART software that is included with the display on the OPS PC module. For more

information on installing software, see Installing SMART software on computers you want to connect to

the display on page28.

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Chapter 2

Using the display

Viewing the OPS PC module input

To view the OPS PC module input

Tap the Home button at the bottom of the screen, and then tap Input .

1.

A screen appears, showing thumbnails of the inputs connected to the display, including the OPS PC

module.

2. Tap the OPS PC module input.

Connecting external displays

You can connect an external display to duplicate or extend the OPS PC module’s desktop.

smar ttech.com/kb/171163 34

Chapter 3

Resolving issues with power 36

Resolving issues with the occupancy sensors 36

Resolving issues with video 37

Resolving issues with image quality 37

Resolving issues with audio 38

Resolving issues with touch and digital ink 39

Resolving issues with the iQ experience 40

Resolving issues with the Intel Compute Card 40

Resolving issues with the SMARTOPS PC module 40

Resolving issues with software 40

Referring to the SMART knowledge base for additional troubleshooting information 41

Contacting your reseller for additional support 41

Finding the display serial number 41

Finding the appliance serial number 41

Finding serial numbers in settings 41

This chapter explains how to resolve a variety of common issues with the display, including issues with:

l Power

l Occupancy sensors

l Video

l Image quality

l Audio

l Touch and digital ink

l iQ experience

l Embedded Windows 10 experience

l Software

smar ttech.com/kb/171163 35

Chapter 3

Troubleshooting

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its

l Make sure the power cable is securely fastened to the power outletand the display.

power light isn’t lit.

NOTE

If the power cable is connected to a power bar, make sure the power bar is securely
fastened to the power outlet a nd turned on.

l Make sure the switch beside the AC power inlet is in the ON (I ) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

The display turns on, its power light is
lit, but nothing shows on the screen.

The display doesn’t turn on when you
use a connected computer’s mouse or

l Pick up a pen or press the Power button.

l See Resolving issues with videoon the next page.

l Restart the display.

l Make sure the computer is on.

l Pick up a pen or press the display’s Power button.

keyboard.

You’re experiencing other issues with
power, or the previous solutions don’t

See Referr ing to the SMART knowledge base for additional troubleshooting information
on page41.

resolve the issue.

Resolving issues with the occupancy sensors

Issue Solutions

The display doesn’t turn on or enter
Ready mode when users enter the
room.

The display turns on enters Ready

l Make sure all cables are securely connected.

l Make sure nothing is blocking the occupancy sensor (SBI D-7000-V2 models) or

occupancy sensors (SBID-7000 models).

l Checkfor and, if possible,move the display away fr om the following:

mode when it shouldn’t.

l Be awa re that the occupancy sensors’ r ange is 16'(5m).

You’re experiencing other issues with
the occupancy sensors, or the

See Referr ing to the SMART knowledge base for additional troubleshooting information

on page41.
previous solutions don’t resolve the
issue.

o

Directsunlight

o

Bright lights

o

Forced air ducts

o

Plasma displays

o

Infrared audio systems and other infrared sour ces

o

Polished floors, glass walls, or other reflective surfaces

smar ttech.com/kb/171163 36

Chapter 3

Troubleshooting

Resolving issues with video

Issue Solutions

You’re experiencing the following or
similar issues with video:

l The videois distorted.

l There is visual noise.

l The image is dim.

The display is on, but nothing shows
on the screen.

A computer is connected to the
display, but only a “Looking for a
connection” m essage appears on the
screen.

You want to output video to another
display.

l Make sure any connected computers are on and not in Standby mode.

l If the display has an appliance,make sure the appliance is securely installedin the

accessory slot and its power light is on.

l Set connected computers’ resolution and refresh rate to values that the display

supports.

See Setting the resolutions and refresh rates of computers you want to connect to the

display on page29.

l Restart the display and any connectedcomputers.

l Replace the videocable connecting the computer to the display to determine if the issue

is with the cable.

l Make sure any connected computers are on and not in Standby mode.

l Make sure the screen is working by pressing the Home button (below the screen) to

open the launcher.

l Restart the display and any connectedcomputers.

l Replace the videocable connecting the computer to the display to determine if the issue

is with the cable.

Make sure the computer is connected to the currently selected input.

l Be awa re that only SBID-7000 -V2 models and SBID-7000 modelswith newer AM30 or

AM40 a ppliances support videooutput.

l See Using a secondary display.

You’re experiencing other issues with
video,or the previous solutions don’t

See Referr ing to the SMART knowledge base for additional troubleshooting information

on page41.
resolve the issue.

Resolving issues with image quality

Issue Solutions

You’re experiencing the following or
similar issues with image quality:

l There ar e lines or snow on the

screen.

l The image if flickeringor

flashing.

There ar e bright spots on the screen. l Open the iQ experience. If it appears corr ectly,the issue is with the video input.

l Set the connected computer’s resolution and refresh rates to values that the display

supports.

See Setting the resolutions and refresh rates of computers you want to connect to the

display on page29.

l Open the iQ experience. If it appears corr ectly,the issue is with the video input.

l Restart the display.

l Take a photograph of the screen and send it to SMART support. If SMART support

determines that the issue is with the screen and the display is under warranty, you may

be eligible for a replacement.

smar ttech.com/kb/171163 37

Chapter 3

Troubleshooting

Issue Solutions

Colors don’t appear correctly. l Be awa re that if two or more displays are mounted side-by-side, there could be minor

differences in colors across the displays. This issue is not unique to SMART pr oducts.

l If you’re using a VGA video input,use a different cable or connect a different source to

see if the issue is with the cable or input source.

The image is cut off or shifted to the
left or right.

l Adjust any connectedcomputers’ video settings, particularly zoom, crop and

underscan.

See the computer’s operating system documentation.

l If the computer’s desktop is entirely black, change it to dark gray or a different color.

l If the computer’s background is extended across multiple screens, duplicate the

desktopacross the screens or set the display as the only screen.

The image doesn’t fill the entire
screen.

A persistent image appears on the

Adjust any connectedcomputers’ video settings, particularly overscan.

See the computer’s operating system documentation.

See I mage persistence or burn in on LCDdisplays.
display.

You’re experiencing other issues with
image quality,or the previous

See Referr ing to the SMART knowledge base for additional troubleshooting information

on page41.
solutions don’t resolve the issue.

Resolving issues with audio

Issue Solutions

You’re experiencing the following or
similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is low.

l The sound is distorted or

muffled.

l If you’re using an external a udio system, make sure it is tur ned on.

l Make sure the cables connecting the display to the computer are securely fastened.

NOTES

o

The display’s stereo 3.5 mm in connector works with the VGA input.

o

Connecting an audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.

o

If you’re using the display’s S/PDIF out connector to connect a sound bar or
receiver for external speakers, see the SMARTBoard 7000 and 7000 Pro

series interactive displays installation and maintenance guide

(smarttech.com/kb/171164).

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on the

display and the connected computer and make sure neither are muted.

l If you’re using the display’s S/PDIF out connector, adjust the volume on the external

audio system and make sure the audio system isn’t m uted.

l Adjust the display’s audio settings.

l If you’re using the integrated speakers, set the volume for the computer a nd any

running applications to 80%, and then adjust the display’s volume.

OR

If you’re using an external a udio system, set the volume for the computer, any running

applications and the display to 80%, and then adjust the external audio system’s

volume.

smar ttech.com/kb/171163 38

Chapter 3

Troubleshooting

Issue Solutions

There is a whine or buzzing sound
coming from the back of the display.

l Be awa re that these sounds are normal. All displays emit some electricalnoise. Such

sounds may be mor e noticeable with some displays than with others. However, if you

hear noise from the front of the display, fur ther investigation is required.

l Connect all devices to the same power outlet or power bar.

You’re experiencing other issues with
audio, or the pr evious solutions don’t

See Referr ing to the SMART knowledge base for additional troubleshooting information

on page41.
resolve the issue.

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following or
similar issues with touch and digital ink:

l When users touch or write on

the screen, the pointer or digital
ink appear s in the wrong place.

l Touch a nd digital inkare

intermittent.

l Digital ink disappear s as you

write.

l Digital ink colors change

unexpectedly.

l Restart the display.

l Confirm with the installers that the computer is connected to the display with only a

single cable.

l Make sure SMART Product Drivers and SMARTInk ar e installed and running on any

connected computers.

l Use a known working pen from another display to check if the issue is being caused by

the pen.

l Remove infrared sources such as incandescent or arc lights, desk lamps and infrared

audio devices or move the display to another location in the room.

l Update the firmware.

The display responds to touch but not
to writing with a pen.

The display doesn’t respond to touch
or writingwith a pen.

You’re experiencing issues with one
or more of the display’s pens.

You can’t write or draw in Microsoft
Office.

You’re experiencing other issues with
touch and digital ink,or the previous
solutions don’t resolve the issue.

Reinstall or update SMART Product Drivers.

Make sure any connected computers have detected the display’s USB connection and

installeddrivers. On Windows computers, open Device Ma nager and make sure ther e is

no red X or yellow explanation mark (!) over the display’s icon. On Mac computers, open

System I nform ation and ensur e there a re no error messages in the display’s r ow.

l Use only SMART Board 7000 series or 7000 Pro series interactive display pens with the

display. Pens from other interactivedisplays aren’t compatible.

l Return the pen to its magnetic holder to calibrate it.

l Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.

l If one pen isn’t wor king,make sure the pen is paired with the display and is fully

charged.

l If all pens aren’t working,r eturn the pens to their magnetic holders and restart the

display.

l Test the pens with another SMART Board 7000 series or 7000 Pro series interactive

display (if available).

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

See Referr ing to the SMART knowledge base for additional troubleshooting information

on page41.

smar ttech.com/kb/171163 39

Chapter 3

Troubleshooting

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard, SMARTNotebook

Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software.

Resolving issues with the Intel Compute Card

For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting

Windows 10 on Intel Compute Card.

Resolving issues with the SMARTOPS PC module

Symptom Troubleshooting steps

The on-screen keyboard isn’tvisible. l Enable the on-screen keyboard:

a. Select Start > Sett ings.

The Settings window appears.

b. Tap Ease of Access, and then tap Keyboard.

c. Enable Use the On-Screen Keyboard.

For more information, see Use the On-Screen Keyboard (OSK) to type.

l Enable tablet mode:

Tap the notification icon in the bottom-right corner of the screen and then

selectTablet mode.

For more information, see Turn tablet mode on or off.

Windows 10 or the OPS PC module is
unresponsive.

There is an issue with Bluetooth. See Fix Bluetooth problems in Windows 10: FAQ.

There is an issue with the network
connection.

l Restart the OPS PC module:

a. Press and hold the power button on the OPS PC module.

b. Wait two minutes.

c. Press the power button to turn on the OPS PC module.

l If restarting the OPSPCmodule doesn’t resolve the issue, contact SMART support.

See Fix network connection issues in Windows.

Resolving issues with software

For information on resolving issues with SMARTsoftware, see the following pages in the Support section of

the SMART website:

l Troubleshooting SMARTNotebook 18

l Troubleshooting SMARTLearning Suite Online

l Troubleshooting SMARTMeetingPro 4

smar ttech.com/kb/171163 40

Chapter 3

Troubleshooting

l Troubleshooting SMARTTeamWorks

l Troubleshooting SMARTInk 5

l Troubleshooting SMART Product Drivers 12

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P00000010RIWAY/7000-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge

base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the serial number for the display or the appliance (if one is installed).

Finding the display serial number

The display’s serial number is located in the following places:

l On the bottom frame

l On the back of the display

Finding the appliance serial number

The appliance’s serial number is located on the appliance.

NOTE

You need to remove the appliance from the display to find the serial number.

Finding serial numbers in settings

For SBID-7000-V2 models, the settings include the serial number for the display.

For SBID-7000 models, the settings include the serial number for the appliance.

Refer to the SMARTBoard 7000 and 7000 Pro series interactive displays installation and maintenance

guide (smarttech.com/kb/171164) for more information.

smar ttech.com/kb/171163 41

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171163