Smart SBD-2075 User Manual

SMARTBoard 2000 series

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Display

USER’S GUIDE

FOR SBD-2075

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

Trademark no tice

SMARTBoard , s marttech, the SMART logo and all SMART taglines are trademarks or regis tered trade marks of SMARTT echnolog iesU LC in the U.S. and/or other
countries. All third -party pr oduct and company names may b e trademarks o f their res pective owners.

Copyrigh t n otice

© 20 17SMARTTechnolo gies ULC. All rights re ser ved. No p art of this publication may b e repr oduced , transmitted, transcrib ed, stored in a re trieval system o r
translated into any language in any form by any means without the p rio r w ritten conse nt of S MARTT echnologi esULC. Information i n this manual is subject to change
without notice and d oe s not repr ese nt a commitmento n the p art of SMART.

This prod uct and/or use there of is covere d by o ne o r more of the fol lowing U.S. patents:

www.smarttech.com/patents

05/2017

smar ttech.com/kb/171178

Important information

Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

Do not open or disassemble the SMART product. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids your warranty.

Do not stand (or allow children to stand) on a chair to touch the surface of your SMART product.

Rather, mount the product at the appropriate height.

Do not climb (or allow children to climb) on a wall- or stand-supported SMART product. Climbing on

the SMARTproduct could result in personal injury or product damage.

Individuals under the age of 18 require adult supervision when using this SMART Product.

To reduce the risk of fire or electric shock, do not expose your SMART product to rain or moisture.

If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMART Technologies or parts with the same characteristics as the

original.

Ensure that any cables extending across the floor to your SMART product are properly bundled

and marked to avoid a trip hazard.

Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous

voltage points and cause electric shock, fire or product damage which may not be covered by

your warranty.

Do not place any heavy objects on the power cable. Damage to the cable could cause shock, fire

or product damage which may not be covered by your warranty.

Useonly extension cords and outlets into which this product’s polarized plug can be fully inserted.

Use the power cable provided with this product. If a power cable is not supplied with this product,

please contact your supplier. Use only power cables that match the AC voltage of the power outlet

and that comply with your country’s safety standards.

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If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with

care when disposing of them.

Do not move or mount the display by connecting rope or wire to its handles. Because the display is

heavy, rope, wire or handle failure could lead to personal injury.

To prevent personal injury, do not attempt to mount or carry the interactive flat panel using your

own strength. Instead, use a lifting device with the included attachable eyebolts. The eyebolts are

not post-installation hardware.

Use only VESA®-approved mounting hardware.

Disconnect all power cables for your display from the wall outlet and seek assistance from

qualified service personnel when any of the following occurs:

l The power cable or plug is damaged

l Liquid is spilled into the display

l Objects fall into the display

l The display is dropped

l Structural damage such as cracking occurs

l The display behaves unexpectedly when you follow operating instructions

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Regulatory information

This device complies with directive 2014/53/EU.

This device complies with class A of CISPR 32 and may cause radio interference in a residential

environment.

Canada statement

This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the

following two conditions:

1. This device may not cause interference; and

2. This device must accept any interference, including interference that may cause undesired

operation of the device.

The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and

compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and

compliance.

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter. This equipment should be installed and operated with a minimum distance of 20

centimeters between the radiator and your body.

The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential

for harmful interference to co-channel mobile satellite systems

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

1. l'appareil ne doit pas produire de brouillage;

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compromettre le fonctionnement.

Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS

102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne

sur l'exposition et la conformité de rf.

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Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre

antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum

de 20 centimètres entre le radiateur et votre corps.

les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une

utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de

satellites mobiles utilisant les mêmes canaux;

FCC warning

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the manufacturer’s instructions, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his own expense.

FCC Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment

and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and

operated in accordance with provided instructions and the antenna(s) used for this transmitter must

be installed to provide a separation distance of at least 20 cm from all persons and must not be co-

located or operating in conjunction with any other antenna or transmitter. End-users and installers

must be provided with antenna installation instructions and consider removing the no-collocation

statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. this device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause

undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance

could void the user's authority to operate the equipment.

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Contents

Important information 3

Regulatory information 5

Canada statement 5

FCC warning 6

FCC Radiation Exposure Statement 6

Chapter 1 1

About the display 1

Turning on the display for the first time 2

Connecting to a network 2

Chapter 2 7

Using Screen Share 7

Using Input 15

Using settings 16

Using the OSD menu 20

3

5

Updating system software 24

Applying an automatic system software update manually 24

Updating system software manually 24

Appendix A 25

Troubleshooting the display’s software 25

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Chapter 1

Chapter 1

About the display

[Overview]

The SMARTBoard 2075 display is a 75" non-touch LED display with built-in screen sharing that

supports iOS, Android and Microsoft platforms. The 4K ultra-high-definition display serves as an

active collaboration hub between student and teacher devices to allow for greater levels of

student engagement. The SMARTBoard 2075 display is a cost-effective solution that offers

educators flexibility in their implementation of technology in classrooms for whole class and small

group collaboration.

Features

The display includes the following features

Feature Description

4K ultra high definition

Screen sharing apps

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CHAPTER 1

CHAPTER 1

Turning on the display for the first time

Turn on the display after mounting it and connecting power and devices.

To turn on the display for the first time

(missing or bad snippet)

1. Select your preferred language, and then tap Next.

2. Select your country, and then tap Next.

3. Name the display, and then tap Next.

4. Set the date and time, and then tap Next.

5. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

6. Tap Finish.

The Welcome screen appears.

Connecting to a network

You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you

do so, your organization’s network administrators need to configure the network for the display.

Configuring the network for the display

Network administrators need to configure the network so users can use the Screen Share app,

update the system software automatically over the air and enable the display to set the date and

time automatically.

Configuring the network for iQ functions

Network administrators need to configure the network so users can update the display’s firmware

and system software automatically over the air and to allow apps to function properly.

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CHAPTER 1

CHAPTER 1

To configure the network

Add these URLs to the network whitelist.

URL Feature

https://ws.kappboard.com

Automatic iQ system software update

NOTE

Block access to https://ws.kappboard.com to
prevent automatic iQ system software updates

https://*.mixpanel.com iQ system software

*.hockeyapp.net iQ system software

https://*.smarttech-prod.com SMARTNotebook® Player

http://*.loggly.com SMARTNotebook Player

http://*.smarttech.com iQ system software, Workspaces, app,

Activities app, SMARTNotebook Player

https://*.smarttech.com SMARTNotebook Player

https://www.fabric.io/ SMARTNotebook Player

https://*.classlab.com Workspaces app, Activities app

https://www.firebase.com/test.html Workspaces app, Activities app

https://*.smartamp.com Workspaces app, Activities app

https://*.google.com Activities app

http://*.google-analytics.com Activities app

https://www.gstatic.com Activities app

https://*.firebaseio.com Activities app

https://*.cloudfront.com Activities app

https://content.googleapis.com Workspaces app

https://gstatic.com Workspaces app

https://*.youtube.com Workspaces app, SMARTNotebook

Player

https://api.datamarket.azure.com Workspaces app

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CHAPTER 1

CHAPTER 1

To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share

app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 Outbound http

UDP 123 Network Time Protocol

TCP 3689 iTunes music sharing

TCP 5000 Audio streaming

TCP 5353 mDNS

UDP 5353 mDNS

TCP 7000 Picture sharing

TCP 7001 Video streaming

UDP 7010 Display mirroring

UDP 7011 Display mirroring

TCP 7100 Display mirroring

TCP 47000 Audio negotiation

TCP 49152–65535 Dynamic ports

UDP 49152–65535 Dynamic ports

TCP 49228 Google Cast

TCP 50259 Google Cast

UDP 54780 Google Cast

UDP 62572 Google Cast

2. Configure the network to allow Bonjour and mDNS (multicast).

3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.

NOTE

Using a 5 GHz network connection may provide a better experience with the Screen Share

app.

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CHAPTER 1

To allow SMARTNotebook Player to connect to the display

NOTE

The network may have been configured to allow Network Time Protocol in To allow mobile

devices and computers to use AirPlay and Google Cast to use the Screen Share app.

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection. Network

administrators can also add a browser proxy.

To connect to a Wi-Fi network

(missing or bad snippet)

1. Tap Wi-Fi.

NOTE

Ensure Wi-Fi is turned On.

2. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

3. If the network requires a password, enter the Wi-Fi password and tap Connect.

OR

If the network requires a user name and password, enter the user name and Wi-Fi password

and tap Connect.

TIP

Use the crosshairs to move the on-screen keyboard.

To connect to an Ethernet network

NOTE

The network must provide network settings via DHCP. If you require a static IP, use DHCP

reservation on your router.

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To add a proxy

(missing or bad snippet)

1. Tap Wi-Fi.

2. Tap and hold the network to which you’re adding a proxy.

A dialog box appears.

3. Tap Modify network.

4. Select Show advanced options.

5. In the Proxy box, select Manual.

6. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.

7. Tap Save.

Evaluating the impact of Screen Share on your network data usage

When you connect your device or computer to the display using Screen Share, the screen sharing

protocol compresses the image from your device or computer. The protocol may transmit only

areas of the screen that change. This can make it difficult to estimate the impact of Screen Share

on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of

teachers might be streaming video while 90% might be sharing static content with occasional

updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use

the following table to help estimate the impact of wireless Screen Share on your network.

Content being shared Data rate transmission

Static content with minor screen movement 20 kb/sec

Static content with periodic scrolling or

refreshes

Gaming or streaming video with major screen

Spikes briefly to 500–600 kb/sec, returns to 20

kb/sec

700 kb/sec–1.2 Mbps

changes

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Chapter 2

Chapter 2

Using Screen Share

You can share content wirelessly to the display from your computer or mobile device.

NOTE

If you want to change the display’s name, see the SMARTBoard 2000 series displays

installation and maintenance guide (smarttech.com/kb/xxxxxx) for instructions.

Sharing content from the Chrome™ browser to the display

You can use the Chrome browser and Google Cast™ (a browser extension for Chrome) to share the

desktop or a specific browser tab from your computer.

NOTES

l Use Chrome version 52 and later to share content.

l Make sure your computer is connected to the same network as the display. See Confirming

the display and mobile device or computer are connected to the same network on page14

for more information.

To download the Chrome browser

1. On your computer, go to google.com/chrome.

2. Click Download > For personal computers >Download Chrome.

3. Follow the on-screen instructions.

To share content from the browser tab to the display

On the remote, press Input button to open the launcher.

1.

The launcher appears.

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CHAPTER 2

CHAPTER 2

Select Screen Share and press OK.

2.

NOTE

Remember the display’s name.

3. On your computer, open the Chrome browser.

4. Open the tab you want to share to the display.

In the top right corner of your browser, click the Cast icon .

5.

6. Select the display’s name.

NOTE

When you’re sharing content, the Cast icon turns blue.

To share content from your desktop to the display

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

3. On your computer, open the Chrome browser.

In the top right corner of your browser, click the Cast icon .

4.

5. Click the drop-down menu beside Cast to.

6. Click Cast desktop.

7. Select the display’s name.

8. In the Share your screen dialog box, click Entire screen.

NOTE

When you’re sharing content, the Cast icon turns blue.

Sharing content from your Windows® computer to the display

You can use the Chrome browser to share content from your Windows computer.

You can purchase AirParrot®, an application that allows you to share your display, a single

application or a media file. See airsquirrels.com/airparrot/features/win.

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CHAPTER 2

CHAPTER 2

If your computer is running Windows 10, Windows 8 or Windows 8.1 operating system, you can use

Miracast to share content.

NOTE

Make sure your computer is connected to the same network as the display. See Confirming the

display and mobile device or computer are connected to the same network on page14 for

more information.

Using Miracast to share content from Windows 8 operating system

To share content from the Windows 8 operating system

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

NOTE

Remember the display’s name.

3. Swipe in from the right edge of the screen, and then tap Devices.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click

Devices.

4. Click Project > Add a wireless display and select the display.

To choose how content is shared from the Windows 8 operating system

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

NOTE

Remember the display’s name.

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CHAPTER 2

3. Swipe in from the right edge of the screen, and then tap Devices.

OR

With a mouse, point to the lower-right corner of the screen, move the pointer up and click

Devices.

4. Click Project and select:

o

PC screen only. No content is shared to the display.

o

Duplicate. Content is shared on both screens.

o

Extend. The computer’s desktop is extended across the computer and display’s screen.

You can move items between the two screens.

o

Second screen only. Content is shared to the display. The computer’s screen is blank.

Using Miracast to share content from the Windows 10 operating system

To share content from a computer using Windows 10 system software

1. On the computer, turn on Wi-Fi.

On the remote, press Input button to open the launcher.

2.

The launcher appears.

Select Screen Share and press OK.

3.

NOTE

Remember the display’s name.

On the computer, click action center > Connect and select the display.

4.

Supported Chrome browsers

Chrome browser version 52 or later

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CHAPTER 2

CHAPTER 2

Sharing content from your Apple product to the display

For a list of supported Apple products, see Supported Apple devices and operating systems on

the next page.

NOTE

Make sure your Mac computer or iOS device is connected to the same network as the display.

See Confirming the display and mobile device or computer are connected to the same network

on page14 for more information.

To mirror your Mac computer’s desktop to the display

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

NOTE

Remember the display’s name.

On your Mac computer, click the AirPlay icon in the menu bar.

3.

4. Select the display’s name.

The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.

To extend your Mac computer desktop to the display

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

NOTE

Remember the display’s name.

On your Mac computer, click the AirPlay icon in the menu bar.

3.

4. Select the display’s name.

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CHAPTER 2

The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.

Click the AirPlay icon , and then click Extend Desktop.

5.

To mirror your iOS device’s screen to the display

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

NOTE

Remember the display’s name.

3. On your iOS mobile device, open the Control Center.

4. Tap AirPlay.

5. Select the display’s name.

6. Select Mirroring.

7. Select an app.

The content appears on the display.

Supported Apple devices and operating systems

The following Apple operating systems support Screen Share.

l iOS 9 or later

l OSX 10.11 (El Capitan) or later

The following Apple devices support Screen Share.

l iPhone 4S or later

l iPad 2 or later

l iPod touch (5th generation) or later

Sharing content from your Android™ mobile device

For a list of supported Android products, see Supported Android devices and operating systems

on page14.

For more information, see Cast your Android screen from the Google Home app.

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CHAPTER 2

CHAPTER 2

NOTE

Make sure your Android mobile device is connected to the same network as the display. See

Confirming the display and mobile device or computer are connected to the same network on

the next page for more information.

To share your Android mobile device’s screen on the display using the Google Home app

1. Download the Google Home app from Google Play™.

On the remote, press Input button to open the launcher.

2.

The launcher appears.

Select Screen Share and press OK.

3.

NOTE

Remember the display’s name.

4. On your Android mobile device, open the Google Home app.

In the top left corner, press the navigation drawer .

5.

6. Tap Cast Screen.

7. Select the display’s name.

NOTE

If you don’t see the display you want, tap MORESETTINGS to show more displays.

To share your Android mobile device’s screen on the display from the notification shade

1. On your device, swipe down to open the notification shade.

2. Tap Cast.

3. Select the display’s name.

If you don’t see the display you want, tap MORESETTINGS to show more displays.

NOTES

l Make sure your Android mobile device is connected to the same network as the display.

l Not all apps are Google Home-enabled.

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CHAPTER 2

CHAPTER 2

Supported Android devices and operating systems

l All devices running Android 4.4.2 or later support the Cast Screen feature.

See Optimized devices for Android Screen casting.

NOTE

Not all mobile devices have beenoptimized for screen casting.

l Make sure Power Saving mode is off on your Android mobile device. Power Saving mode can

limit the mobile device’s processing power, which could affect the performance of the Cast

Screen feature.

Stop sharing content

TIP

You can disconnect your mobile device or computer to stop sharing content to the display.

To stop sharing content to the display

1. On the remote, press Back.

The message “Want to disconnect?” appears.

2. Select Yes and press OK.

Confirming the display and mobile device or computer are connected
to the same network

To confirm the display and mobile device or computer are connected to the same network

On the remote, press Input button to open the launcher.

1.

The launcher appears.

Select Screen Share and press OK.

2.

3. Note the network the display is connected to.

4. On your mobile device or computer, confirm which network the mobile device or computer is

connected to. Consult the mobile device or computer’s user guide for more information.

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CHAPTER 2

CHAPTER 2

Using Input

You can present content from your computer on the display when you connect a

computer to the display.

Showing content on the display

To show content on the display

On the remote, press Input button to open the launcher.

1.

The launcher appears.

2. Use the arrow button to select the input source and press OK.

The display looks for a connection, and the content appears on the screen.

Naming the video input ports

You can add a custom name, up to 35 characters, for each video input.

To name a video input

1. Open the launcher.

The launcher appears.

Tap Input .

2.

The display looks for a connection, and the port previews appears on the screen.

3. Tap [pen icon] to edit the video input port’s name.

4. Using the on-screen keyboard, enter a name for the video input port.

5. Tap Done on the on-screen keyboard.

Stop showing content on the display

To stop showing content on the display

Open the launcher and select another app.

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CHAPTER 2

CHAPTER 2

Using settings

About device 16

Diagnostics 17

Language 17

Country 17

Wi-Fi 18

Advanced Wi-Fi options 18

Ethernet 19

Date & time 19

Usage Data 19

Auto Update 20

Screen Share 20

You can access the display’s settings using the icon in the launcher.

About device

NOTE

To find the display’s serial number, see <XREF>.

Option Values Function Notes

Product information

Board nam e

Legal Infor mation

Board information

Build number

Up time

Board configuration

[N/A] Select a name for your

display

[N/A] Shows the open source

licenses, the SMART end
user license agreement
and SMART intellectual
property information

[N/A] Shows the iQsystem

software’s version number

[N/A] Shows how long the

display has been turned on

[N/A]

[N/A]

[N/A]

Turning offthe display resets
the up time to 0 .

Factory data reset

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[N/A] Resets all options to their

default values

Only administrators should
reset the display.

CHAPTER 2

CHAPTER 2

Diagnostics

Option Values Function Notes

Write logs to USB

[N/A] Copy diagnosticlogs to a USB drive [N/A]

Language

Option Values Function Notes

Language

[Languages] Sets the language for the settings

menu

(missing or bad snippet)

Country

Option Values Function Notes

Country

[Countries] Sets the display’s country [N/A]

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CHAPTER 2

CHAPTER 2

Wi-Fi

NOTE

To add a proxy, see Connecting the display to a network on page5.

Option Values Function Notes

Wi-Fi

Scan

WPSPin Entry

Wi-Fi Direct

Advanced

WPSpush button

Add network

[Wireless
networks]

[N/A] Scan for wireless networ ks

[N/A] [N/A] Not used

[N/A] [N/A] Not used

[N/A] Set advanced options for Wi-Fi See Advanced Wi-Fioptions below.

[N/A] Connect to a wireless network

[N/A] Add a wireless network [N/A]

Select a wireless network Turn on Wi-Fito discover networks.

Tap More to access this option.

[N/A]

using Wi-FiProtected Setup

Advanced Wi-Fi options

Option Values Function Notes

Advanced

Network notification

Keep Wi-Fion during
sleep

[N/A] Notifies you when an open wireless

network is available

Always

Only when
plugged in

Never

Determines if the Wi-Fi remains on
when the display goes to sleep

[N/A]

[N/A]

Scanning always
available

Wi-Fi frequencyband

Install certificates

Wi-Fi optimization

MACaddress

IPaddress

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[N/A] Allow Google’s location ser viceand

other applications to scan for
networks, even when Wi-Fiis
turned off

Auto

5 Ghz

2.4 Ghz

[N/A] Install certificates to connect toa

[N/A] Minimize battery usage when Wi-Fi

[N/A] Shows the display’s MACaddress [N/A]

[N/A] Shows the display’s IPaddress [ N/A]

Wi-Fi frequencyband [N/A]

network

is enabled

[N/A]

[N/A]

[N/A]

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CHAPTER 2

Ethernet

NOTE

Manual configuration isn’t available. The IPaddress is automatically configured via DHCP.

Option Values Function Notes

IP address

MACaddress

[N/A] Shows the display’s IPaddress [ N/A]

[N/A] Shows the display’s MACaddress [N/A]

Date & time

Option Values Function Notes

Automatic date & time

Set date

Set time

Select time zone

Use 24-hour format

Choose date format

[N/A] Sets the display’s date and time

automatically

[N/A] Sets the display’s date Disable Automatic date & time to

[N/A] Sets the display’s time Disable Automatic date & time to

[N/A] Sets the display’s time zone [N/A]

[N/A] Shows the display’s time using the

24-hour clock

[N/A] Sets the display’s date format [N/A]

Configure the network to a llow
Network Time Protocol (NTP)
requests to Internet time servers.
See page2.

set the date manually.

set the time manually.

[N/A]

Usage Data

Option Values Function Notes

Share Usage Data

19 smarttech.com/kb/171178

[N/A] Sends usage statistics and error

reports to SMART

[N/A]

CHAPTER 2

CHAPTER 2

Auto Update

NOTE

To prevent automatic system software updates, block access to https://ws.kappboard.com.

Option Values Function Notes

Updates Channel

Checkfor Updates Now

Stable Channel

Beta Channel

[N/A] Checksfor updates to the system

Sets which system software
updates the display r eceives

software

NOTE

The display must be connected
to the Internet to checkfor
system software updates.

When switching from the Beta
Channel to the Stable Channel,a
factory r eset occurs. See page16
for more information about factory
reset.

If an update is available, the text
changes toApply update now.

Screen Share

Option Values Function Notes

Screen Share

Reset

[N/A] Closes and restarts Screen Shar e

app and its discovery services

You can restart Screen Share as a
troubleshootingstep if a mobile
device or computer can’tfind or
connect to the display.

Using the OSD menu

You can access the on-screen display (OSD) menu by using the control panel on the side of the

display or the remote control.

Changing settings in the on-screen display menu

To change settings with the control panel

1. Press the Menu button on the side control panel.

The on-screen display menu appears.

2. Press the up and down arrows to highlight a menu, and then press Input to select it.

3. Press the up and down arrows to highlight a menu option, and then press Input to select it.

4. Press the left and right arrows to change the setting.

5. Press Menu to navigate backwards until the on-screen menu closes.

20 smarttech.com/kb/171178

CHAPTER 2

CHAPTER 2

Picture menu

Option Values Function Notes

Brightness 0–10 0 Sets the overall brightness of the

image and background

Contrast 0–100 Sets the difference in brightness

between the lightest and darkest
parts of the image

Sharpness 0–100 Sets the image sharpness

Color temperature Native

6500K

9300K

User

Color control Red 0–100 Sets the amount of red in the ima ge

Green 0–100 Sets the amount ofgreen in the

Blue 0–100 Sets the amount of blue in the image

Sets the color temperature

image

[N/A]

[N/A]

[N/A]

Select User to customize red,

green and blue settings in the

Color control option.

You can modify this value

only if you select User in the

Color temperature option.

You can modify this value

only if you select User in the

Color temperature option.

You can modify this value

only if you select User in the

Color temperature option.

Picture mode Standard

Highbright

Soft

Standard

Picture reset Yes

No

Sets the picture mode

Resets all settings in the Picture menu
to their default values

[N/A]

[N/A]

Screen menu

Option Values Function Notes

H-position 0–100

V-position 0–100

Clock 0–100

Sets the horizontal position

of the image

Sets the vertical position of

the image

[N/A]

[N/A]

[N/A]

[N/A]

21 smarttech.com/kb/171178

CHAPTER 2

CHAPTER 2

Option Values Function Notes

Clock phase 0–100

Blank Off

On

Dimming 10–100 Sets the image dimming

Aspect ratio Wide

4:3

Screen r eset No

Yes

[N/A]

Turns the image off

Sets the aspect ratio

Resets all settings in the Screen
menu to their defaultvalues

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

Audio menu

Option Values Function Notes

Speaker Internal

External

Audio source HDMI 1

HDMI 2

DP

Audio 1

Audio 2

Sets the speaker output

Sets the audio input

[N/A]

[N/A]

Audio reset Yes

No

Resets all settings in the Audio
menu to their defaultvalues

[N/A]

Configuration 1 menu

Option Values Function Notes

Auto adjust What are the

values?

Language English

What’s the
second Asian
language here?

Auto source No

Yes

Configuration reset No

Yes

Factory reset No

Yes

What does thisdo?

Sets the language

Turns input auto-source on or off

Resets all settings in the
Configuration 1 menu to their
default values

Resets all OSD menu settings to
their default values

You can modify this value

only if you select the VGA

input.

[N/A]

[N/A]

[N/A]

[N/A]

22 smar ttech.com/kb/171178

CHAPTER 2

CHAPTER 2

Configuration 2 menu

Option Values Function Notes

OSDturn off 5-120 seconds Sets the time of inactivitybefore the

on-screen display menu tur ns off

Freeze function Off

On

OSDH-position 1-10 0 Sets the horizontal position of the

OSDV-position 1 -100 Sets the vertical position of the OSD

OSDrotation Landscape

Portrait

Monitor information [N/A] Displays the model name, serial

Turns the picture fr eeze frame on
or off

OSDmenu

menu

Sets the rotation position of the
OSDmenu

number, and operating time

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

Advance menu

Option Values Function Notes

Gamma selection Mode 1

Mode 2

Mode 3

Over scan Off

On

Sets the color gamma value

Turns over scan on or off

[N/A]

Over scan increases the

picture size on the display

IR control Norm al

Lock

Keypad control Unlock

Lock

DDC/CI On

Off

Advanced option reset No

Yes

Turns the remote control feature
on or off

Turns the OSDkeypad on or off [N /A]

Turns access to Extended Display
Identification Data (EDID) on or off

Resets all settings in the Advanced
menu to their defaultvalues

[N/A]

[N/A]

[N/A]

23 smarttech.com/kb/171178

CHAPTER 2

CHAPTER 2

Updating system software

When the SMARTBoard 2000 series display is connected to the Internet, it updates its system

software automatically.

When an update to the system software is available, the display downloads the update in the

background then waits for four hours of inactivity. When that happens, the display shows a

two-minute countdown before beginning the update. The countdown can be interrupted at any

time. The update begins when the countdown is complete. The display shows a blank screen for

four minutes. When the update is complete, the display shows the Whiteboard and any content

that was on Whiteboard before the update.

NOTE

You can configure your organization’s network to allow or prevent automatic system software

updates (see Configuring the network for the display on page2).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you

can start the update process manually from Settings.

To apply an automatic system software update manually

(missing or bad snippet)

1. Scroll to Auto Update.

2. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

24 smarttech.com/kb/171178

Appendix A

Appendix A

Troubleshooting the display’s software

This section explains how to troubleshoot the display’s software.

Resolving issues with SMARTNotebook Player

(missing or bad snippet)

Resolving issues with Input

Issue Solutions

There is an issue with the image. l Make sure the video cable is securelyfastened to both your computer and the

display.

l Replace the video cable with a better quality video cable.

l If you’re using two connectedvideo cables, use one longer cable or move the

computer so it’swithin a single cable length ofthe display.

l If you’re using a display adapter with your video cable, try a different display

adapter.

l (missing or bad snippet)

l The computer’s video resolution settings and refresh r ates aren’t supported by

the display. The display supports the followingresolutions and refresh rates:

o

1920 ×1080 at 60 Hz

o

1600 × 900 at 60 Hz

o

1280 ×720 at 60 Hz

There is an issue with audio. l (missing or bad snippet)

l Turn off the mute setting on your computer.

l Turn up the volume on your computer.

l Turn up the volume on the display.

See <XREF>.

25 smarttech.com/kb/171178

APPENDIX A

APPENDIX A

Resolving issues with Screen Share

TIP

Restart the Screen Share app and its discovery services:

On the remote, press up and select Screen Share.

Resolving issues with Android™ mobile devices

Issue Solutions

The display’s name doesn’t appear
in the list of a vailabledevices.

l Make sure your mobile device is on the same network as the display.

l Not allAndroid devices can initiate Screen Share from the notification drawer.

Download the G oogle Home app from G ooglePlay™ to use Screen Share.

l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same networksubnet.
Connecting the display to a wireless network might helpthe connection
between the display and a mobiledevice or computer that’sconnected
wirelessly.

l Make sure the display and mobile device are set tothe correct date and time.

See Date & time on page19 and your mobile device’s documentation.

l Make sure the display and mobile device are set tothe correct date and time.

l On your mobile device, turn Airplane mode on and then off again.

l Restart your Android mobile device.

NOTE

Restarting your mobiledevice can clear network address information that
your mobile device had cached.Restartingthe mobile device can a lso
reinitialize audio and video encoders that might have stopped working
properly.

l On the remote, press up and select Screen Share.

l Restart your display.

See <XREF>.

l If you’ve restarted your display and still don’t see the display’s name in the listof

devices, wait several minutes and then try to connect to the display again.

l Ensure you have the latest operating software on your Androidmobile device.

Make sure no system updates are pending for your Android mobile device.See
the mobile device’s user guide for more information.

The display’s name appears in the
listof available devices but you’re
unable to connectto it.

26 smarttech.com/kb/171178

l Open the Screen Share app.

a.

On the remote, press Input button to open the launcher.

The launcher appears.

b.

Select Screen Share and press OK.

APPENDIX A

APPENDIX A

Issue Solutions

The video is choppy or the audio
isn’tin sync with the video.

l If your network is slow or congested,Screen Shar e is affected.Contact your

administrator.

l Your mobile device could be connected to different access points than your

display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect toa closer access point.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve
performance.

See Evaluating the impactof Screen Share on your networ k data usage on
page6.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve
performance.

l Your mobile device may not be optimizedfor sharing its screen and is limited to

lower qua lity performance. Try connecting with a different mobile device.

l Ensure you have the latest operating software on your Androidmobile device.

Make sure no system updates are pending for your Android mobile device.See
the mobile device’s user guide for more information.

The video has no audio. l Make sure the volume on your mobile device is turned up and the display is not

muted.

l Turn up the volume on the display.

See <XREF>.

l Make sure you have the latest operating software on your Android mobile

device.

l Restart your mobile device.

The screen is notresponding to
touch or you’re unable to write or
draw with the pens.

The issues persist even after you’ve
restar ted your Android mobile
device and ensured it is on the
same network as the display.

Touch interactions ar e not supported while using Screen Share.

Contact your system administrator.

27 smarttech.com/kb/171178

APPENDIX A

APPENDIX A

Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear
in the list of a vailabledevices.

l Make sure your mobile device or computer is on the same network as the

display.

l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same networksubnet.
Connecting the display to a wireless network might helpthe connection
between the display and a mobiledevice or computer that’sconnected
wirelessly.

l Make sure the display and computer are set to the correct date and time.

See Date & time on page19 and your computer’s documentation.

l Make sure the display and computer are set to the correct date and time.

l On your mobile device, turn Airplane mode on and then off on your mobile

device.

l Restart your mobile device.

NOTE

Restarting your mobiledevice can clear network address information that
your mobile device had cached.Restartingthe mobile device can a lso
reinitialize audio and video encoders that might have stopped working
properly.

l On the remote, press up and select Screen Share.

l On your computer, turn Wi-Fi off and then backon, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

The display’s name appears in the
listof available devices but you’re
unable to connectto it.

NOTE

Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
videoeconders that might have stopped workingproperly.

l Restart your display.

See <XREF>.

l If you’ve restarted your display and still don’t see the display’s name in the listof

devices, wait several minutes and then try to connect to the display again.

l Make sure your computer or device has the latest operating system software.

Open the Screen Share app.

a.

On the remote, press Input button to open the launcher.

The launcher appears.

b.

Select Screen Share and press OK.

28 smar ttech.com/kb/171178

APPENDIX A

APPENDIX A

Issue Solutions

The video is choppy or the audio
isn’tin sync with the video.

l If your network is slow or congested,Screen Shar e is affected.Contact your

administrator.

l The display and the mobile device or computer could be connected to different

wireless access points,which can increase latency. On the mobile device, turn
Airplane mode on and back off to try toconnect to a closer access point.On the
computer, disconnect and then reconnectthe Ethernet cable or turn Wi-Fi off
and then back on to try to connectto a closer access point.

l Reduceyour computer’s display resolution to 1920 × 1080 or lower.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve
performance.

See Evaluating the impactof Screen Share on your networ k data usage on
page6.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve
performance.

l Make sure your computer or device has the latest operating system software.

The video has no audio. l Make sure the volume on your iOS device is turned up and the display is not

muted.

l Make sure the Ring/Silent switch isn’t set tosilent on your mobile device.

l Turn up the volume on the display.

See <XREF>.

The screen is notresponding to

Touch interactions ar e not supported while using Screen Share.
touch or you’re unable to write or
draw with the pens.

The issues persist even after you’ve
restar ted your Mac computer or
iOSmobile device and ensured
they ar e on the same network as
the display.

Contact your system administrator.

29 smarttech.com/kb/171178

APPENDIX A

APPENDIX A

Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display’s name doesn’t appear
in the list of a vailabledevices.

l Make sure your computer is on the same network as the display.

l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same networksubnet.
Connecting the display to a wireless network might helpthe connection
between the display and a mobiledevice or computer that’sconnected
wirelessly.

l Make sure the display and computer are set to the correct date and time.

See Date & time on page19 and your computer’s documentation.

l Make sure the display and computer are set to the correct date and time.

l On your computer, turn Wi-Fi off and then backon, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
videoencoders that might have stopped workingproperly.

l For more information about the Google Cast browser extension, see Casting a

tab or entire desktop.

l Restart your display.

See <XREF>.

l If you’ve restarted your display and still don’t see the display’s name in the listof

devices, wait several minutes and try to connect to the display a gain.

The display’s name appears in the
listof available devices but you’re
unable to connectto it.

Open the Screen Share app.

a.

On the remote, press Input button to open the launcher.

The launcher appears.

b.

Select Screen Share and press OK.

30 smar ttech.com/kb/171178

APPENDIX A

APPENDIX A

Issue Solutions

The video is choppy or the audio
isn’tin sync with the video.

Parts of the ima ge do not display
correctly when sharing streaming
videoto the display.

The screen is notresponding to
touch or you’re unable to write or
draw with the pens.

l If your network is slow or congested,Screen Shar e is affected.Contact your

administrator.

l Not alldevices are designed for video encoding for Screen Sharing, so video

streaming might not behave as expected.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve

performance.

See Evaluating the impactof Screen Share on your networ k data usage on

page6.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve

performance.

l Screen Share has not been optimized for performance with Chromebooks.For

best results,limit usage to static content.

l The display and the computer might be connected to different wireless access

points,which can increase latency.On the computer, disconnectand then

reconnect the Ethernet cable or turn Wi-Fioff and then backon to tr y to connect

to a closer access point.

l (missing or bad snippet)

Touch interactions ar e not supported while using Screen Share.

31 smarttech.com/kb/171178

APPENDIX A

APPENDIX A

Resolving issues with Windows computers

Issue Solutions

The display’s name doesn’t appear
in the list of a vailabledevices.

l Make sure your computer is on the same network as the display.

l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same networksubnet.
Connecting the display to a wireless network might helpthe connection
between the display and a mobiledevice or computer that’sconnected
wirelessly.

l Make sure the display and computer are set to the correct date and time.

See Date & time on page19 and your computer’s documentation.

l Make sure the display and computer are set to the correct date and time.

l On your computer, turn Wi-Fi off and then backon, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
videoencoders that might have stopped workingproperly.

l Restart your display.

See <XREF>.

l If you’ve restarted your display and still don’t see the display’s name in the listof

devices, wait several minutes and try to connect to the display a gain.

l Make sure the operating system on your computer is up to date.

l Windows Wireless Display (Miracast) is currently not supported.

o

Use Google Cast from Chrome browser.

See Sharing content from your Windows computer to the display on
page8.

o

Use Google Cast from Chrome browser.

See the SMARTBoard 2000 series displays quick reference
(smarttech.com/kb/xxxxxx).

o

You can purchase AirParrot, an application that allows you to share your
computer’s display, an application,audio or a m edia file.

See AirParrot.

l If you’ve restarted your display and still don’t see the display’s name in the listof

devices, wait several minutes and then try to connect to the display again.

The display’s name appears in the
listof available devices but you’re
unable to connectto it.

32 smarttech.com/kb/171178

Open the Screen Share app.

a.

On the remote, press Input button to open the launcher.

The launcher appears.

b.

Select Screen Share and press OK.

APPENDIX A

APPENDIX A

Issue Solutions

The video is choppy or the audio
isn’tin sync with the video.

Which version of Chrome browser
supports Screen Share?

The screen is notresponding to
touch or you’re unable to write or
draw with the pens.

l If your network is slow or congested,Screen Shar e is affected.Contact your

administrator.

l The Wi-Fi signal could be weak.Contact your administrator.

l Your device could be connected to a different access point than your display,

which can increase latency. Turn Airplane mode on and then off on your

computer totry to connecting to a closer access point.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve

performance.

See Evaluating the impactof Screen Share on your networ k data usage on

page6.

l Sharing videos or playing video games with frequent screen updates r equires

more network bandwidth. Try reducing the video quality to improve

performance.

l (missing or bad snippet)

l Reduceyour display’s resolution to 1920 × 1 080 or lower.

l Make sure the operating system on your computer is up to date.

l If you’re using AirParrot, make sure AirParrot is up to date.

l If you’re using Chrome, the browser is version 52 or later and is up to date.

l If you’ve restarted your display and still don’t see the display’s name in the listof

devices, wait several minutes and then try to connect to the display again.

Chrome browser version 52 or later

Touch interactions ar e not supported while using Screen Share.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobile devices and computers can’t find
the display.

l Schoolnetworks often blocka number of network ports.

Ask the administrator toallow

o

o

o

o

See To allow mobile devices and computers to use AirPlay and Google Cast
to use the Screen Share app on page4 for more information.

l The display’s casting IDmay not have propagated yet through the network

or may be cached on the network when it’s not actually available.

Wait several minutes and attempt to connect again.

l You’re usingMiracast or an unsupported wireless screen casting method.

See Using Screen Share on page7.

l You’re usingMiracast or an unsupported wireless screen casting method.

See the SMARTBoard 2000 series displays quick reference
(smarttech.com/kb/xxxxxx).

TCPports 7000, 8008, 8009, 47000, 7100, 49228,50259

UDP ports 62572and 54780

If using Google Cast, UDP port 1900

If using Windows computer or a Mac computer, UDP port 5353.

33 smarttech.com/kb/171178

APPENDIX A

APPENDIX A

Issue Solutions

Screen Share is not workingfor
Windows computers.

Screen Share is not workingfor Mac
computers.

AirPlay is not displaying on an iOS
mobile device.

Screen Share is not workingon Android
devices.

l There might be an issue with the Windows firewall.

o

Windows 7operating system: See Allow a program to communicate

through Windows Firewall.

o

Windows 8operating system: SeeWindows Firewall from start to

finish.

l Your antivirus productmight be blocking access. See the antivirus product’s

help for more information.

l There might be an issue with the Mac firewa ll.See OSX:About the

application firewall.

l Your antivirus productmight be blocking access. See the antivirus product’s

help for more information.

l The network must be configured to run Bonjour and mDNS, and Multicast

must be enabled.

l Ensure your device and display are on the same VLAN or subnet.

l Ensure the iOS device is on the same network as the display.

l Try connectingthe display with a wired network connection.

l See Get help with AirPlay a nd AirPlay Mirroring on your iPhone, iPad,or iPod

touch.

l Ensure your Andr oid mobile device is on the sa me network as the display.

l Casting the screen is a vailableon mobile devices running Android 4.4.2or

later.

l Turn off the device’s Power Saving mode.

l If you’ve downloaded the Google Cast a pp, see Cast your Android screen

from the Chrome Cast app.

l Your antivirus productmight be blocking access. See the antivirus product’s

help for more information.

l Your network consists of multiple access points connected to a single

wireless LAN controller (WLC).

o

See Chrome Cast Deployment Guide,Release 7.6.

o

See Chrome Cast mDNS Service in order to Cast Screen

Configuration on WLC.

Screen Share app closes unexpectedly
or the video stops playing on the display.

34 smarttech.com/kb/171178

l If your display is connected to a 2.4 GHz network,connect your display to a

5 GH z network.

l Select a less congested Wi-Fichannel.

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

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