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SMART Board® 600 and D600 series
interactive whiteboards
INSTALLATION AND USER GUIDE
SB640 | SB660 | SB680 | SB685 | SB690 | SBD680 | SBD685 | SBD690
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Learn more
This guide and other resources for SMARTBoard 600 and D600 series interactive
whiteboards are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your mobile
device.
FCC warning
This equipment has b ee n tested and found to comply with the limits for a Class A digital de vice , purs uantto P art 15 o f the FCC Rules . Thes e limits are desi gned to provide
reasonable protection against harmful interfere nce when the equip ment is ope rated i n a co mmercial envir onment. T his eq uipment g enerates, use s and can r adiate radio
frequency energ y and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interfere nce to radio communications. Oper ation of this
equipment in a re sidential area is likely to cause harmful interference in which case the use r will be require d to co rrect the interfere nce at his own exp ense .
Trademark n ot ice
SMART Board , SMART No tebook, SMART Mee ting Pro, the SMART lo go , smarttech and all S MART taglines are trademarks or re gi stered trademarks of SMART Technolog ies
ULC in the U.S. and/or o ther countries . The Bluetooth wo rd mark is a registered trademark and is owned by the Bluetooth SIG, Inc. and any use of such marks b y SMART
Technologies U LC i s under license. Windows , Microsoft, Excel and Po werPo int are either r eg istered trade marks or trad emarks of Microso ft Cor po ration in the U .S. and/or
other countries . Apple, Finder , Mac and Mac OS are trademarks of Appl e Inc., r eg ister ed in the U.S. and other countries . All other third-party pr oduct and company names may
be trademarks of their resp ective owners.
Copyrigh t no tice
© 2 011–2020SMARTTe chnologiesULC. All rig hts reserved. No part of this publication may b e r ep ro duced , transmitted, transcrib ed , stor ed in a retrie val sys tem or translated
into any language in any form by any means without the prio r written consent of SMARTTe chnologies ULC. Information in this manual is subject to change without notice and
doe s not re pr esent a co mmitment on the part of SMART.
This prod uct and/or use thereof is cove re d b y one o r mor e o f the following U.S . patents:
www.smarttech.com/patents
December 15, 2020
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Important information
Before you install and use your SMART Board® 600 or D600
series interactive whiteboard, read and understand the safety
warnings and precautions in this installation and user guide.
These safety warnings and precautions describe the safe and
correct operation of your SMART Board interactivewhiteboard
and its accessories,helping you to prevent injuries and equipment
damage.
NOTE
In this document, the term “interactive whiteboard” refers to
your interactive whiteboard and its accessories and options.
Safety warnings and cautions
WARNING
l Failure to follow the installation instructions included with
your interactive whiteboard, or found in this guide,could
result in personal injury or product damage.
l Read the safety warnings, precautions and other
important information published by your projector’s
manufacturer. Do not stare (or allow children to stare)
directlyinto your projector’s beam of light.Do not touch
(or allow children to touch) your projector because it can
become extremely hot during normal operation.
l Two people are required to safely mount your interactive
whiteboard on a wall or floor stand because it might be
too heavy for one person to safely maneuver alone.
When you lift your interactivewhiteboard, you and your
assistant should stand on either side of the screen,
supporting its weight at the bottom corners while
balancing the top with your other hands.
l Do not leave cables on the floor where they can be a
trippinghazard. If you must run a cableover the floor, lay
it in a flat, straight line and secure it to the floor with tape
or a cable management strip of a contrasting color.
Handle cables carefully and avoid excessive bending.
l To reduce the risk of fire or electric shock, do not expose
your SMART Board interactivewhiteboard to rain or
moisture.
l Use two wall-mounting brackets to install your SMART
Board 685/D685 or 690/D695interactive whiteboard.
Usingonly one bracket could result in personal injury or
product damage.
l Do not mount your SMART Board 600 or D600 series
interactive whiteboard on a SMARTBoard 500 series
interactive whiteboard floor stand. Using an older stand
couldresult in personal injury or product damage. Only
FS670 stands are certified for use with 660,680 or D680
models.
l Do not mount a SMART Board 685,D685,690 or D690
interactive whiteboard on a floor stand. Do not modify
either your interactive whiteboard or a floor stand to
make them compatible.Using a large interactive
whiteboard with a small stand creates a tipping hazard.
l Do not mount the optional USB audio system speakers
on a SMART Board 640 interactive whiteboard mounted
on an FS640 stand. Using the speakers with the small
stand creates a tipping hazard.
l Move your floor stand-mounted SMART Board
interactive whiteboard with care. Before moving your
floor stand-mounted interactive whiteboard, lower your
interactive whiteboard to Position 2, and then proceed
with care. Quickstops, excessive force and uneven
surfaces might cause your interactive whiteboard to
overturn. Before moving a floor stand, make sure that
the anti-tipfeet are retracted or lockedin the up position.
l Do not stand (or allowchildren to stand) on a chair to
touch the surface of your SMART Board interactive
whiteboard. Instead, remount the product at the
appropriate height,or use a SMARTheight-adjustable
floor stand.
l Do not climb (or allow children to climb) on your wall-or
floor stand-mounted SMART Board interactive
whiteboard. Climbing on your interactivewhiteboard or
projector boom, or riding on your floor stand, could result
in personal injury or product damage.
l There are no user-serviceableparts insidethe pen tray.
Onlyqualified personnel should disassemble the pen
tray’s printed circuitboards, and this procedure must be
done with proper electrostatic discharge (ESD)
protection.
l If you are using an RS-232serial expansion module, a
wireless Bluetooth®connection expansion module or a
USB audio system, use only the power supply included
with that product. These products do not use the same
power supplies.Using the wrong power supply might
create a safety hazard or damage the equipment. If in
doubt,refer to the specification sheet for your product to
verify the power supplytype.
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Important information
CAUTION
l If you need to lean your interactivewhiteboard against a
wall before you mount it,make sure that it remains in an
upright position,resting on its pen tray brackets,which
are designed to sustain your interactive whiteboard’s
weight.
l Do not rest your interactivewhiteboard on its side or on
the top of its frame.
l Do not add any extra weightor excessive pressure to a
wall-mounted interactivewhiteboard or itspen tray.
SMART designed the brackets to support onlythe weight
of your interactive whiteboard during normal use.
l For operating safety and to prevent damage to your
interactive whiteboard, connect its USB connector only to
a computer that has a USB compliant interface and that
bears the USB logo.In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and
bear the CE mark and CSA and/or UL mark(s) for CSA/UL
60950.
l If dust or small items prevent pen tray buttons from being
pressed or cause constant button contact, remove the
obstructions carefully.
l When transporting your SMART Board interactive
whiteboard, repack it with as much of the original
packagingas possible.This packaging was designed
with optimal shock and vibration protection.
l Do not allow excess glass cleaner to flow into the crack
between the lower frame and the writing surface, or into
the pen tray slots.
Other precautions
If you own a SMART product other than a SMART Board 600 or
D600 series interactive whiteboard, refer to the installation
manual for your product for relevant warnings and maintenance
instructions.
To ensure operating safety and to prevent product damage,
observe the following precautions.
l Don’t set up or use your interactive whiteboard in an area
with excessive levels of dust, humidity or smoke.
l If your SMART Board interactive whiteboard requires
replacement parts, make sure that the service technician
uses replacement parts specifiedby SMART Technologies
or parts with the same characteristics as the original.
l Be aware that security cable locks aren’t designed to be a
solidprotection measure because the lockcan be torn out.
However, potential thieves might be reluctant to try to sella
product with a broken security cable lockhole,which would
readily identify it as a stolen item.
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Contents
Important information 3
Chapter 1: About your SMART Board 600 or D600 7
Features 8
Understanding how your interactive whiteboard works 9
Components and accessories 10
Chapter 2: Installing and securing your interactive whiteboard 12
Environmental requirements 12
Wall mounting your interactive whiteboard 13
Securing and removing the pen tray 23
Chapter 3: Connecting your interactive whiteboard to your computer 27
Power safety 27
Connecting with a USB cable 28
Installing SMART software 30
Configuring your computer settings 31
Orienting your interactive whiteboard 32
Connecting a guest laptop 35
Connecting multiple interactive products 35
Chapter 4: Using and maintaining your interactive whiteboard 37
Tips for trouble-free performance 37
Keeping the writing surface clean 38
Transporting your interactive whiteboard 39
Indicators and controls 40
Chapter 5: Troubleshooting your interactive whiteboard 43
Adjusting the projected image 43
Resetting your interactive whiteboard 44
Troubleshooting using the Ready light 45
Troubleshooting tips 50
Finding more information 52
Contacting SMART Technical Support 53
Appendix A: Hardware environmental compliance 54
Waste Electrical and Electronic Equipment regulations (WEEE directive) 54
Restriction of Certain Hazardous Substances (RoHS directive) 54
Packaging 54
China’s Electronic Information Products regulations 54
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Contents
U.S. Consumer Product Safety Improvement Act 55
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Chapter 1
Features 8
Touch 8
Pen tray 8
Durable surface 8
Wall-mounting bracket(s) 8
Standard USB cable 9
Security cable lock feature 9
Expansion slot 9
Optional accessories 9
Understanding how your interactive whiteboard works 9
SMART software 9
Components and accessories 10
Optional accessories 11
Your SMART Board 600 or D600 series product is a touch sensitive, front projection interactive whiteboard.
It enables you to do everything that you can do at your computer—open and close applications, scroll
through files, conference with others, create new documents or edit existing ones, visit websites, play
video clips and more—by touching the screen. You can also write over any application in digital ink using a
pen tray pen or your finger, and then save these notes to a .notebook file for future reference and
distribution.
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Chapter 1
About your SMART Board 600 or D600
Features
Your SMART Board 600 or D600 series
interactive whiteboard includes many features of
earlier SMART Board interactive whiteboards,
such as a resistive touch screen and a pen tray.
Although the basic operation is the same, SMART
made many improvements to make the 600 and
D600 series look more up-to-date and easier to
use, service and install.
The following models are available:
l 640—48" diagonal
l 660—64" diagonal
l 680/D680—77" diagonal (4:3 aspect ratio)
l 685/D685—87" diagonal (16:10 aspect ratio)
l 690/D690—94" diagonal (16:9 aspect ratio)
Touch
Write, erase and perform mouse functions with your finger, a pen tray pen or the eraser.
Models D680, D685 and D690 offer dual-user capabilities, enabling two users to touch or write
simultaneously at the interactive whiteboard in SMART Notebook® collaborative learning software. In dualuser mode, SMART Notebook software switches to full screen-mode and a line divides the screen into two
separate workspaces, each with its own set of tools. For teachers, dual-user mode facilitates collaboration,
competition, one-to-one instruction and increased student participation at the interactive whiteboard.
Pen tray
Pick up a pen tray pen or the eraser, and the pen tray detects which tool you’ve selected. Buttons activate
the on-screen keyboard, right-click and help functions.
Durable surface
The hard-coated surface is tear proof, optimized for projection and easily cleaned with whiteboard cleaner,
or disinfected with a diluted bleach solution.
Wall-mounting bracket(s)
Install your SMART Board interactive whiteboard simply and securely.
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Standard USB cable
Connect your SMART Board interactive whiteboard to your computer.
Security cable lock feature
Lock your interactive whiteboard with a security cable to help safeguard it from theft.
Expansion slot
Add optional accessories, such as a SystemOn expansion module.
Optional accessories
To view a variety of accessories for your SMART Board interactive whiteboard, go to
smarttech.com/accessories.
Understanding how your interactive whiteboard works
Your interactive whiteboard functions as an input device for your computer, just like a mouse, enabling you
to work in any application on your computer from your interactive whiteboard’s screen.
When you touch your interactive whiteboard’s screen, your interactive whiteboard detects the contact’s
horizontal and vertical (or x,y) coordinates. Your computer’s mouse driver interprets these coordinates and
moves the pointer to the corresponding point on the screen.
Using your interactive whiteboard requires a computer and a digital projector. These components work
together as follows:
l Your computer runs an application, and then sends the image to your projector.
l Your projector casts the image onto your interactive whiteboard.
l Your interactive whiteboard acts both as your computer’s monitor and its input devices, i.e., mouse
and keyboard, enabling you to control any application by touching the screen.
SMART software
To use the features of the interactive whiteboard, you must install SMART software on your computer.
SMART software includes:
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l SMART Product Drivers
l SMART Notebook collaborative learning software
OR
l SMART Meeting Pro® software
With SMART Product Drivers, your interactive whiteboard’s surface responds to the touch of your finger or
pen tray pen. The touch of your finger on the screen becomes a mouse click, enabling you to control your
computer from your interactive whiteboard. When you remove a pen from the pen tray, sensors detect
which tool you’re using.
SMART Product Drivers then interact with your computer’s mouse driver to change the pointer to a colored
pen, enabling you to write in digital ink on your desktop or any open application. When you replace the
pen and pick up the eraser, you can erase the digital ink from the screen.
With SMART Notebook software, you can save your notes to a .notebook file or directly into any Ink Aware
application, such as Microsoft® Word, Excel® or PowerPoint®. SMART Notebook software features
interactive tools and a library of learning resources to help you energize lessons.
Alternatively, you can install SMART Meeting Pro software.
With SMART Meeting Pro software, you can display files on your interactive whiteboard and write notes in
digital ink during collaborative work sessions. You can save your notes to a .notebook file and then
distribute notes and action items by e-mailing them or saving them to a USB drive for transfer later.
NOTE
In most cases, SMART Product Drivers is downloaded automatically when you install SMART Notebook
or SMART Meeting Pro software.
Components and accessories
Your SMART Board 600 or D600 series interactive whiteboard includes the following components. To
purchase replacement parts, contact your authorized SMART reseller.
Component Description
USB cable An included 16' 5" (5 m) USB cable enables you to connect
your SMART Board 600 or D600 series interactive whiteboard
to a USB receptacle on your computer.
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Component Description
Pens The pens have rubberized grip areas and are colored to match
four colors of digital ink: black, red, green and blue.
You can use dry-erase markers instead of the included pens, as
long as they’re a similar shape, don’t scratch or mark your
interactive whiteboard’s surface and reflect infrared light. If the substitute isn’t reflective
to infrared light, the pen tray sensors might not detect the presence of the pen.
NOTE
Some of SMART’s older pens aren’t designed to reflect infrared light, and the pen
tray sensors might not detect them reliably.
TIP
Wrap light-colored tape around a substitute pen to improve the reflection of infrared
light, helping with tool detection.
Eraser The eraser is rectangular to mimic a traditional chalkboard eraser.
Again, you can use a substitute object, as long as it has a similar
shape, doesn’t scratch or mark your interactive whiteboard’s
surface and reflects infrared light.
SMART Board
interactive
The 32" (81.3 cm) wall-mounting bracket comes with five screws and drywall anchors,
enabling you to wall-mount your interactive whiteboard simply and securely.
whiteboard
wall-mounting
kit
NOTE
Models 685, D685, 690 and D690 come with two wall-mounting kits.
Optional accessories
You can add a variety of optional interactive whiteboard accessories to best meet your specific needs.
Purchase these items when you order your interactive whiteboard, or later from your authorized SMART
reseller. For more information about accessories, go to smarttech.com/accessories.
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whiteboard
Environmental requirements 12
Wall mounting your interactive whiteboard 13
Recommended heights for wall-mounting 13
For children or for adults in wheelchairs 14
For adults of average height 14
For children and short adults, and for clearing obstructions to the projected image 14
Tools required to wall-mount your interactive whiteboard 15
Wall-mounting your interactive whiteboard 16
Aligning your interactive whiteboard with your projector 20
Completing your installation 20
Securing and removing the pen tray 23
Locking the pen tray to your interactive whiteboard 23
Securing the pen tray to the pen tray brackets 24
Removing the pen tray 25
Refer to these topics for information about mounting your SMART Board 600 or D600 series interactive
whiteboard on a floor stand or on a wall.
Environmental requirements
Before installing the interactive whiteboard, review the following environmental requirements.
Environmental
requirement
Operating temperature 41°F to 95°F (5°C to 35°C)
Storage temperature -40°F to 120°F (-40°C to 50°C)
Humidity
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Parameter
5% to 80% relative humidity, non-condensing
l
Humidity above 80% can cause slight wrinkling in the screen surface
l
sheet. The wrinkles disappear when the humidity lowers.
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Environmental
requirement
Water and fluid
resistance
Dust
Electrostatic discharge
(ESD)
Parameter
Intended for indoor use only. Doesn’t meet any salt-spray or water ingress
l
requirements.
Don’t pour or spray liquids directly onto the interactive whiteboard or any
l
of its sub-components. These liquids might get into areas where they
could damage sensitive electronic components. Refer to Keeping the
writing surface clean on page38 for detailed instructions on cleaning the
interactive whiteboard.
Moderate dust. Intended for use in office and classroom environments.
l
Not for industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation.
Designed for pollution degree 1 (P1) as per EN61558-1, which is defined as
l
“No pollution or only dry non-conductive pollution.”
Designed to withstand electrostatic shock
l
EN61000-4-2 severity level 4 for direct and indirect ESD
l
No malfunction or damage up to 15kV (both polarities) with a 330 ohm,
l
150 pF probe (air discharge)
Unmated connectors meet no malfunction or damage up to 8kV for direct
l
(contact) discharge
Conducted and radiated
EN55022/CISPR 22, Class B
emissions
Wall mounting your interactive whiteboard
WARNING
Two people are required to safely mount your interactive whiteboard on a wall.
IMPORTANT
For information on installing your SMART Board interactive whiteboard on a floor or table stand, go to the
SMART Board 600 and D600 series Support Web page.
Recommended heights for wall-mounting
Consider the general height of your user community when you choose a location for wall-mounting your
interactive whiteboard. If you mount your interactive whiteboard too low, it might force tall people to bend
over uncomfortably. If it’s too high, other people might need to reach up too far. Also remember to leave
enough room on either side so that you can stand beside it.
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Use the following guidelines to determine the optimal height for your interactive whiteboard.
For children or for adults in wheelchairs
Model Distance from floor to bottom of
bracket
Distance from floor to top of
interactive whiteboard
680/D680/685/D685/690/D690 59 1/2" (151.1 cm) 63 3/4" (161.9 cm)
660 56 1/2" (143.5 cm) 60 3/4" (154.3 cm)
640 51 1/2" (130.8 cm) 55 3/4" (141.6 cm)
For adults of average height
Model Distance from floor to bottom of
bracket
Distance from floor to top of
interactive whiteboard
680/D680/685/D685/690/D690 77 1/2" (196.9 cm) 81 3/4" (207.6 cm)
660 69 1/2" (176.5 cm) 73 3/4" (187.3 cm)
640 69 1/2" (176.5 cm) 73 3/4" (187.3 cm)
For children and short adults, and for clearing obstructions to the projected image
If SMART Board 640 interactive whiteboard users are of shorter stature, you might want to mount your
interactive whiteboard lower on the wall, while keeping it high enough that furniture or other objects don’t
obstruct the projected image.
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Model Distance from floor to bottom of
bracket
Distance from floor to top of
interactive whiteboard
640 59 1/2" (151.1 cm) 63 3/4" (161.9 cm)
Tools required to wall-mount your interactive whiteboard
To wall-mount your interactive whiteboard you’ll need the following tools, which
aren’t included:
l A Phillips No. 2 screwdriver (all screws must be tightened by hand)
l A ruler or measuring tape
l A carpenter’s level
l A pencil or other marking device
l A stepladder
WARNING
l Failure to follow these instructions could result in personal injury and product damage.
l Two people are required to safely mount your interactive whiteboard because it might be too
heavy for one person to safely maneuver onto the wall-mounting brackets. When you lift your
interactive whiteboard, you and your assistant should stand on either side of the screen, supporting
its weight at the bottom corners while balancing the top with your other hands.
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CAUTION
l If you need to lean your interactive whiteboard against a wall before you mount it, make sure that it
remains in an upright position, resting on its pen tray brackets, which are designed to sustain your
interactive whiteboard’s weight.
l Do not rest your interactive whiteboard on its side or on the top of its frame.
NOTES
l To take full advantage of all the interactive features of your SMART product, you must connect a
digital projector (not included).
l Some steps in the following procedure look different than illustrated if you have a SMART Board
685/D685 or 690/D690 interactive whiteboard.
Wall-mounting your interactive whiteboard
Follow this procedure to mount your SMART Board interactive whiteboard on a wood or metal framed wall
surfaced with gypsum or drywall. Some notes are provided for concrete wall installations.
IMPORTANT
If you need to install your interactive whiteboard system on certain masonry wall types, including
concrete or cinder block, reinforced concrete walls, walls with plaster lath finishing, walls of unusual
construction or other types of walls, refer to your local building authority for instructions,
recommendations and safe work practices.
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To wall-mount your interactive whiteboard
1. Using a pencil, a carpenter’s level and a ruler or measuring tape, draw a horizontal line on the wall,
centered on the mid-point of your interactive whiteboard’s future position. If your projector is already
mounted on the ceiling, this is roughly the center of your projected image.
IMPORTANT
The illustration shows a common height for adult users of SMART Board 680, D680, 685, D685, 690
and D690 interactive whiteboards. Refer to Recommended heights for wall-mounting on page13 for
recommendations for other models and audiences.
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2. Using the mounting bracket as a template, mark the location of the five mounting holes on the wall.
OR
If you’re installing a SMART Board 685/D685 or 690/D690 interactive whiteboard, space your wallmounting brackets’ innermost screw holes 4" (10.2 cm) or 6" (15.3 cm) apart respectively, and then
mark the location of the 10 mounting holes on the wall, as illustrated.
WARNING
Use two wall-mounting brackets to install your SMART Board 685/D685 or 690/D690 interactive
whiteboard. Using only one bracket could result in personal injury or product damage.
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3. Use the Phillips No. 2 screwdriver to secure an included self-tapping wall anchor at each mark.
CAUTION
Do not use a hammer to secure these anchors.
If you’re unable to screw an anchor flush to the wall, you might have encountered a stud. If this is the
case, you don’t need to use an anchor in this location. The stud will provide adequate support for the
screw that secures the bracket to the wall.
NOTES
o
For a concrete wall, drill holes at the marks, and then insert concrete anchors (not included) into
the holes.
o
If necessary, stand on a stepladder so that you can secure these wall anchors flush to the wall.
4. Using the screwdriver, secure the wall-mount bracket to the self-tapping wall anchors with the
included screws.
5. With the help of another person, temporarily hang your interactive whiteboard on the center of its wallmounting bracket.
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Aligning your interactive whiteboard with your projector
If your projector is installed in a fixed location, align your interactive whiteboard to the projected image
before you secure the L-shaped brackets. A correctly aligned image fits squarely on your interactive
whiteboard’s screen. Each side of the projected image should extend almost to the edge of the display
surface.
IMPORTANT
For SMART Board D600 series interactive whiteboards, it is important to align your interactive
whiteboard and projector correctly so that the projected image divider in dual-user mode in SMART
Notebook software aligns with the physical center of your interactive whiteboard. The actual divider will
always be in the physical center of your interactive whiteboard, regardless of where your projected
image falls.
To align your interactive whiteboard with your projector
1. Install or position your projector on a projector platform or stand if necessary, and then turn it on and
point the lens of your projector at the center of your interactive whiteboard’s screen.
2. Make fine adjustments to the image size, level and focus of the projected image, following your
projector manufacturer’s instructions.
3. Slide your interactive whiteboard sideways on its bracket to align it with the projected image.
4. Repeat steps 2 and 3 until your interactive whiteboard is properly aligned.
Completing your installation
Refer to the following procedure to finish installing your interactive whiteboard.
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To complete your installation
1. Below the bottom frame, you’ll find two L-shaped metal brackets. In the center of each bracket there
is a metal tab. Push this tab back until it contacts the wall, and then mark the location of the mounting
holes with your pencil.
2. Remove your interactive whiteboard from the wall, and then use the screwdriver to secure a selftapping wall anchor at each mark.
NOTE
For a concrete wall, drill holes at the marks, and then insert concrete anchors into the holes.
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3. With the help of another person, hang your interactive whiteboard back on the wall-mounting bracket,
and then secure the L-shaped metal brackets to the wall anchors with the included screws, as
illustrated.
NOTE
If you want to lock your interactive whiteboard with a security cable, see Locking the pen tray to
your interactive whiteboard on page 16 before securing these brackets.
4. Position the pen tray in line with the two L-shaped metal brackets, and then slide it toward the wall until
it rests snugly against the bottom frame of your interactive whiteboard. The pen tray clicks into place.
5. Route the modular I²C cable through the cable management channel under the lower-right end of the
pen tray, and then insert its connector into receptacle 1.
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6. Press the cable into the cable management channel on the bottom of the tray. This step protects the
modular cable’s RJ11 connector from damage if the pen tray is removed without first disconnecting the
cable.
7. Place the four pens and the eraser into their respective slots in the pen tray.
Securing and removing the pen tray
Because your SMART Board interactive whiteboard’s pen tray is detachable, you might want to safeguard
it—and your interactive whiteboard—by anchoring it with a security cable. If you need to transport or repair
the display, you may need to remove it from the interactive whiteboard.
NOTE
Securing the pen tray can provide theft deterrence for your interactive whiteboard because the screws
that secure your interactive whiteboard to the wall are located directly behind the pen tray, and must be
removed to detach the pen tray. In effect, when you secure the pen tray, you’re also securing your
interactive whiteboard if the security cable is tight.
Locking the pen tray to your interactive whiteboard
Underneath the pen tray, you’ll find a lock slot that accommodates a security cable, such as a Kensington®
lock.
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IMPORTANT
Be aware that security cable locks are not designed to be a solid protection measure because the lock
can be torn out. However, potential thieves might be reluctant to try to sell a product with a broken
security cable lock hole, which would readily identify it as a stolen item.
To lock the pen tray to your interactive whiteboard
1. Before you secure your pen tray brackets to the wall as shown in step 3 on page 15, loop your security
cable behind the brackets.
2. Thread the lock end of the cable through the loop end of the cable.
3. Verify that the cable is tight enough that you can’t remove the pen tray while the lock is in place, and
then install the pen tray.
4. Insert the prong end of the security cable into the lock slot, and then complete the pen tray installation
by securing it to the wall.
Securing the pen tray to the pen tray brackets
Since you can remove the pen tray without tools, you might want to securely attach it to its brackets. To do
this, insert two No. 8/M4 screws (not included) into the holes indicated in the following illustration.
IMPORTANT
Older units don’t include this feature.
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Removing the pen tray
You might need to remove the pen tray when you transport or repair your interactive whiteboard.
WARNING
There are no user-serviceable parts inside the pen tray. Only qualified personnel should disassemble the
pen tray’s printed circuit boards, and this procedure must be done with proper electrostatic discharge
(ESD) protection.
CAUTION
If dust or small items prevent the pen tray buttons from being pressed or cause constant button contact,
remove the obstructions carefully.
NOTE
You don’t need to wear ESD protection when performing the following procedure.
To remove the pen tray
1. Turn off your interactive whiteboard by disconnecting the USB cable to your computer or by
disconnecting the expansion module’s power supply, as appropriate.
2. Remove the pens and the eraser from the pen tray.
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3. Reach under the pen tray and disconnect the modular cable.
4. If you secured the pen tray to its brackets using two screws as described in the previous section,
remove these screws.
5. If you secured the pen tray using a Kensington lock or similar device, unlock and remove the lock.
6. Reach under the pen tray and pull down on the two large plastic clips. Because the ends of these clips
project slightly downward, they’re easy to locate.
7. While applying downward pressure to the clips, gently slide the pen tray toward you until it detaches
from the two L-shaped metal brackets.
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to your computer
Power safety 27
Connecting with a USB cable 28
Installing SMART software 30
USB extender cables and hubs 30
Configuring your computer settings 31
Recommended settings 32
Matching your computer’s resolution to your projector’s resolution 32
Orienting your interactive whiteboard 32
Connecting a guest laptop 35
Connecting multiple interactive products 35
The included USB cable enables you to connect your computer to your interactive whiteboard. Because
this cable provides both a digital signal and power from your computer to your interactive whiteboard, you
don’t need an additional power supply.
Your interactive whiteboard will be touch sensitive after you install SMART Product Drivers on your
connected computer. After connecting your interactive whiteboard to your computer, you must perform a
brief orientation procedure. See Orienting your interactive whiteboard on page32.
Power safety
CAUTION
For operating safety and to avoid damage to your interactive whiteboard, connect its USB connector
only to a computer that has a USB compliant interface that bears the USB logo. In addition, the USB
source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL
mark(s) for CSA/UL 60950.
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Connecting with a USB cable
IMPORTANT
For information on connecting using wireless or serial expansion modules, see the accessory guides on
the SMART Board 600 and D600 series Support Web page.
Your SMART Board interactive whiteboard has a high-power USB 2.0 high-speed
peripheral interface that runs at speeds of up to 12 Mbps. The unit works with USB 2.0and USB 1.1- compliant interfaces.
Your interactive whiteboard’s main USB connection is a captive flying lead cable. The
connector is a USB Type-B receptacle.
This captive cable provides convenient access to the USB receptacle without you
having to remove your interactive whiteboard from the wall. You can also place the
flying lead and USB cable in the channel on the back of your interactive whiteboard
so that they aren’t visible.
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To connect using a USB cable
1. Connect one end of the included USB cable to the captive connector suspended from your
interactive whiteboard’s lower-right corner.
NOTE
You must apply approximately 10 oz. (300 g) of downward pressure to unplug a USB cable from the
captive USB receptacle. Because an entire 16' 5" (5 m) USB cable weighs approximately 7 oz. (200
g), you don’t need to tape or otherwise secure the USB cable to the captive connector. The design
ensures that if someone trips on the cable it will disconnect rather than cause injury or damage to
the controller module.
2. Connect the other end of the USB cable to a USB receptacle on your computer.
3. Press the power button on your computer to start your interactive whiteboard.
4. Log on to your computer if required. If your computer doesn’t require you to log on, allow your
computer to reach its default start screen.
If you’re using a Mac computer, or if you already have the appropriate USB driver installed on your
Windows® computer, the Ready light on the lower-right frame immediately turns red, and then flashes
green. If this happens, see Installing SMART software on the next page.
If the appropriate driver isn’t installed on your Windows computer, a Found New Hardware wizard helps
you locate the driver for the newly connected USB Human Interface Device (HID), that is, your interactive
whiteboard. Refer to the following procedure to install the USB driver.
Windows only
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To install the USB driver
1. Click Next to direct the wizard to search for an appropriate driver.
2. Click Next again to direct your computer’s operating system to search the driver database on your
hard drive for the appropriate driver.
NOTE
If the Windows operating system doesn’t find the correct driver, insert the Windows CD in your CD
drive, and then install a USB HID driver. Because USB HID is a subclass of USB devices, the drivers
aren’t always included in a default installation. You must install these drivers on your computer
before the included USB cable will work properly.
3. Click Finish after the driver search or driver installation finishes.
The Ready light turns red and then flashes green, indicating that the controller is receiving power from
the USB connection and is operating in HID mouse mode.
Installing SMART software
You must install SMART software on the computer connected to your interactive whiteboard system to
access all of its features.
Download SMART software from smarttech.com/software. These pages list the minimum hardware
requirements for each software version. If SMART software is already installed on your computer, take this
opportunity to upgrade your software to ensure compatibility.
USB extender cables and hubs
The 16' 5" (5 m) USB cable included with your interactive whiteboard conforms to the USB 2.0 standard for
maximum length. If the included USB cable isn’t long enough, use active USB extender cables, USB
extenders or hubs to extend the connection.
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NOTES
l Passive USB extension cables aren’t supported.
l Some computers use internal active hubs to provide more USB receptacles. The computer’s
operating system might recognize these internal hubs as external devices, limiting the number of
USB extenders that you can use.
Alternatively, USB extenders with Cat 5 cabling enable you to extend your cable to approximately 325'
(100 m).
NOTE
When you use these units, your cables and connectors must meet the vendor’s specifications.
Impedance mismatches and poor connections can cause signal degradation and performance problems
with your interactive whiteboard.
A USB hub should also work well with your interactive whiteboard. If you also use streaming audio through
the USB hub, ensure that the Microsoft USB drivers are up-to-date so that your interactive whiteboard’s
performance doesn’t become choppy, intermittent or otherwise unacceptable.
IMPORTANT
l If you use a USB extender or hub with your interactive whiteboard, it must comply with USB 1.1 or
USB 2.0 interfaces to work correctly. It must also provide at least 300 mA to your interactive
whiteboard.
l Some self-powered extenders and hubs provide only up to 100 mA to a connected device and
therefore won’t work with your interactive whiteboard.
For more information about extending your USB connection, see Extending USB Connections
(smarttech.com/kb/099641).
Configuring your computer settings
For optimal configuration, use the following recommended settings for the computer supporting your
interactive whiteboard.
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Recommended settings
Configure your computer’s power management settings to turn off the monitor after one hour of inactivity
and to put the hard disks into standby mode after two hours. This extended period prevents the computer
from shutting down unexpectedly (for example, during presentations or meetings that have gaps in
computer activity).
Your computer will stop sending an RGB video signal to your projector after a period of idle time, which
also triggers the projector to go into standby mode. Similarly, you can put your projector in standby mode
by following the manufacturer’s instructions included with your projector. To change the settings, see the
instructions included with your operating system.
Matching your computer’s resolution to your projector’s resolution
Ensure that the resolution settings for your projector and computer match. If your computer’s resolution
doesn’t match the projector’s resolution, the image won’t properly fill your interactive whiteboard’s screen,
and might shimmer or be distorted. See Getting the Best Image Quality on Your SMART Board Interactive
Whiteboard for more information.
Determine your projector’s native resolution, indicated in your projector’s user’s guide, and then set your
computer’s resolution to match. You can change your computer’s resolution in Windows Control Panel or in
the Apple System Preferences. If you need further help changing your computer’s resolution, see the
instructions included with your operating system.
You might also need to adjust your computer’s refresh rate to obtain the best results. Set the computer to
an initial refresh rate of 60 Hz, and then adjust this rate up or down until you determine the ideal refresh
rate. For more information on changing your computer’s refresh rate, see the instructions included with your
operating system.
Orienting your interactive whiteboard
Your SMART Board interactive whiteboard includes default orientation data. Your interactive whiteboard’s
controller module uses this data if you haven’t oriented your interactive whiteboard with SMART Product
Drivers.
After you install SMART Product Drivers on your computer, orient your interactive whiteboard. An
orientation performed with SMART Product Drivers is called a User Orientation. Orienting your interactive
whiteboard ensures the greatest possible level of writing and touch accuracy.
Orient your interactive whiteboard if your projector or interactive whiteboard has moved since you last
used it, or whenever the mouse pointer isn’t properly aligned with your finger or a pen tray pen when you
touch the screen.
The following table describes the different orientation types:
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Default
manufacturing
orientation
4- and 9-point
user
orientation
12- or 20-point
user
orientation
When your interactive whiteboard uses the default manufacturing orientation data, the
touch point on the screen corresponds fairly well to the projected computer desktop
image, provided that the projected image fills the entire interactive screen. The default
orientation is a simple 2-point orientation, which might result in the projected touch point
being offset from the actual contact location. Increase the accuracy of your touch by
performing a 9-, 12- or 20-point orientation.
NOTE
You can restore the default orientation parameters by holding the Reset button on the
controller module for at least three seconds.
When you perform a quick 4-point or the standard 9-point orientation, the orientation
data is saved in your interactive whiteboard controller module’s flash memory (that is,
the orientation data stays with your interactive whiteboard). If you connect a different
computer, the orientation data for your interactive whiteboard remains unchanged.
You can also perform a 12- or 20-point user orientation. Unlike the 4- and 9-point
orientations, the drivers save the 12- and 20-point orientation data on your computer, so
it stays with your computer instead of your interactive whiteboard. Resetting the
controller module doesn’t clear the 12- or 20-point orientation data from your computer.
If you attach a different computer, your interactive whiteboard uses the highest level of
orientation data in the controller’s memory.
To orient your interactive whiteboard
1. Press and hold the two large pen tray buttons at the same time.
OR
Press the Help button on the pen tray, and then select Orient/Align the SMART Product.
NOTE
For more information on the pen tray buttons, see Pen tray buttons on page40.
The orientation screen opens.
2. Pick up a pen from the pen tray.
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3. Beginning at the upper-left corner of the screen, touch the center of the target firmly with the tip of the
pen until the target moves to the next point. Try not to flick the pen when you lift it from the screen,
and make sure that the lift direction is at a right angle to the screen.
NOTE
Although you can use your finger to orient your interactive whiteboard, a fine-point tool such as a
pen tray pen provides greater precision when touching the targets.
4. Repeat step 3 until you arrive at the last point.
NOTE
If you aren’t satisfied with the precision of a particular point, press the left arrow key on your
computer’s keyboard to repeat the orientation for that point.
5. At the last point, touch the center of the target firmly and continue pressing until the message “Please
wait while Orientation completes” appears.
The orientation screen closes.
The orientation procedure can be 4, 9, 12 or 20 touches, depending on the precision setting you specify in
your SMART Board Settings in the SMART control panel. The following procedure shows you how to
change the precision setting.
To select a 4-, 9-, 12- or 20-point orientation procedure
1. Press the SMART software icon in the Windows notification area or Mac Dock, and then select Control
Panel.
2. Press SMART Hardware Settings.
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3. If you have more than one SMART product connected, select the appropriate interactive whiteboard.
4. Select Orientation/Alignment Settings from the drop-down list.
5. Select the desired orientation setting, and then press OK.
6. Perform an orientation procedure so that the changes take effect. See To orient your interactive
whiteboard on page33.
Connecting a guest laptop
If you want to connect a guest laptop without installing SMART Product Drivers on it, disconnect the USB
cable from your resident computer, and then connect it to the laptop. You’ll immediately have touch
control of your interactive whiteboard. However, you’ll need to connect a video cable between the laptop
and your projector.
NOTES
l With a laptop connected, the Ready light on your interactive whiteboard blinks until you install
SMART Product Drivers. This is normal. See The ready light on page41 for more information about
Ready light states.
l If your interactive whiteboard connects to the resident computer with an RS-232 serial cable or a
wireless Bluetooth connection, you don’t have to disconnect it. The USB cable connection to the
guest laptop overrides the expansion module connection.
You must also install SMART Product Drivers (see page30) on your laptop if you want to use all the features
of the interactive whiteboard.
Connecting multiple interactive products
You can connect more than one interactive product to your computer. For example, you can have two
SMART Board interactive whiteboards connected to one computer and have touch control of each
product.
NOTES
l If you’re using more than one interactive whiteboard, you’ll need a projector for each unit.
l On SMART Board D600 series interactive whiteboards, connection to multiple interactive products
is available in single-user mode only.
After you set up your equipment, configure SMART Product Drivers. Start by deciding how you want the
displays to work together.
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You can present the same desktop on all products, enabling people in different locations to view the same
image. To achieve this effect, daisy chain the projectors or use a distribution amplifier to send the
computer’s video signal to more than one display or projector.
You can also present different views of the same desktop across interactive products. With this option, you
have the flexibility of opening one window on each screen, or splitting one application across multiple
screens. To set this up, you must send the video signal from the computer to each display or projector. To
do this, your setup must include one of the following:
l A separate video card in your computer for each projector or each display
l A video card that splits the video signal and sends it to multiple displays
l A video distribution amplifier between your computer and the projectors or displays
If you’re stretching your computer’s desktop across more than one interactive screen and you’re using an
older operating system, you must tell SMART Product Drivers how your products are arranged. To do this,
open the SMART control panel, press SMART Board Settings, and then select Arrange Video Output from
the list. Depending on your setup, you might need to change your computer’s display settings. For more
information, read the documentation for your computer’s video card.
You must orient each interactive product separately so that the pointer is properly aligned when you touch
the product. To do this, open the SMART control panel and select Orient/Align the SMART Product. Refer
to the Help Center for the specific procedure to orient each display. To access the Help Center, press the
pen tray’s Help button. For more information on the pen tray buttons, see Pen tray buttons on page40.
After you set up your multiple displays, each display has touch control. However, some applications are
unable to accept cursor commands/mouse input from more than one source at a time. To enable the
multiple touch setting, refer to the topics in the Help Center for instructions.
For more information on setting up multiple SMART products, see Connecting Multiple SMART Board
Interactive Whiteboards to One Computer (smarttech.com/kb/000315).
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whiteboard
Tips for trouble-free performance 37
Safety tips for teachers 37
Preventing damage to your interactive whiteboard 38
Keeping the writing surface clean 38
Removing permanent marker ink stains 39
Transporting your interactive whiteboard 39
Indicators and controls 40
Pen tray buttons 40
Pen tray LEDs and sensors 41
Cleaning the pen tray’s sensors 41
The ready light 41
Tips for trouble-free performance
Follow the guidance on this page to help ensure trouble-free performance with your interactive
whiteboard. In general, remember to:
l Connect your interactive whiteboard to a USB or serial interface that’s recognized by the operating
system and that isn’t being used by another application.
l Make sure that you place all the pens and the eraser securely in the pen tray if you want to use your
finger to touch the interactive screen. If you lose a pen, place a substitute object in the missing pen’s
pen tray slot so that your interactive whiteboard doesn’t sense the missing tool and assume that you’re
currently using it on the interactive surface.
Safety tips for teachers
l Instruct your students not to look directly at the light beam from the projector. Instead, encourage
them to keep their backs to the projector when working at the interactive whiteboard. Before students
turn to face the class, they should take a step sideways, out of the projector’s beam.
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l Make sure that you don’t look directly into the projector’s light beam. Keep your back to the class
when you write over a projected image. Step to the side of your interactive whiteboard before you
turn to face the class.
l Instruct your students not to touch the projector because it can become extremely hot during normal
operation.
l Don’t use a chair to increase a student’s reach. If your students are unable to reach the top of the
interactive whiteboard, lower it. You might need to remount a wall-mounted unit at a lower position. If
your interactive whiteboard is mounted on a floor stand, lower it with the help of another adult.
l Instruct your students not to run in the vicinity of a SMART Board interactive whiteboard floor stand
because they might trip over the floor stand’s feet.
Preventing damage to your interactive whiteboard
Although your SMART Board interactive whiteboard’s surface is very durable, take the following
precautions to prevent damage to the interactive screen and other components.
l Don’t use sharp or pointed objects, such as ballpoint pens or pointers, as writing tools.
l Don’t use abrasive erasers or harsh chemicals when cleaning your product.
l Don’t leave adhesive tape on the writing surface for extended periods. Lifting the tape might remove
the coating that provides your product’s dry-erase capability.
l Don’t set up and use your interactive whiteboard in an area with excessive levels of dust, humidity or
smoke.
Keeping the writing surface clean
IMPORTANT
l Before you clean your interactive whiteboard, turn off or disconnect your computer so that you don’t
scramble the desktop icons or inadvertently activate applications when you wipe the screen.
l To view dirt or streaks more easily, set your projector to standby (lamp off) mode.
With proper care, your SMART Board interactive whiteboard will provide years of trouble-free service.
Follow these tips to keep the screen surface clean:
l Don’t use dry-erase markers, which can be very difficult to remove.
l If dry-erase ink is used, erase it as soon as possible after use. The longer dry-erase ink stays on your
interactive whiteboard’s surface, the more difficult it is to remove.
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l If erasing doesn't completely remove dry-erase ink marks, clean the writing surface with a household
glass cleaner, such as Windex, daily, weekly or as required.
l Remove excess dry-erase dust with a damp cloth before using a cleaner.
l Use dry-erase marker cleaner, such as Expo dry-erase cleaner, if you can still see marks after using a
household glass cleaner.
l Don’t spray cleaner directly onto the screen’s surface. Instead, spray a light amount of cleaner on a
cloth and then gently wipe the screen.
l Don’t allow excess glass or whiteboard cleaner to flow into the crack between the lower frame and
the writing surface, or into the pen tray slots.
l Use isopropyl alcohol for stubborn stains and ghosting.
TIP
For information on disinfecting your interactive whiteboard, see Disinfecting Your SMART Board
Interactive Whiteboard.
Removing permanent marker ink stains
You can use a high-odor dry-erase marker to remove marks from a permanent marker, because dry-erase
ink contains solvents that can remove permanent ink. Cover the permanent ink with the dry-erase ink, and
then wipe with a soft cloth while the ink is still wet. If any trace of the ink remains, spray a cloth with a glass
or whiteboard cleaner and wipe the area clean.
TIP
When removing permanent marker ink, don’t use low-odor or non-scented dry-erase markers, which
don’t contain the appropriate solvents.
Transporting your interactive whiteboard
Save your original SMART Board interactive whiteboard packaging so that it’s available if you need to
transport your interactive whiteboard. When required, repack your interactive whiteboard with as much of
the original packaging as possible. This packaging was designed with optimal shock and vibration
protection. If your original packaging is no longer available, you can purchase the same packaging directly
from your authorized SMART reseller.
If you prefer to use your own packaging materials, make sure that you adequately protect your interactive
whiteboard. Ship the unit in an upright position to deter shippers from placing heavy objects on it.
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If you ship your interactive whiteboard frequently, consider purchasing a more durable, hard shipping case
from SMART Technologies. With its foam-lined interior, aluminum edges and valances, and steel-reinforced
corners, this shipping case protects your SMART Board interactive whiteboard and has dual-tilt wheels for
ease of transport. To order a hard shipping case, contact your authorized SMART reseller.
Indicators and controls
Your SMART Board 600 or D600 series interactive whiteboard has the following indicators and controls:
l Pen tray buttons, LEDs and sensors (see Pen tray buttons below)
l A Ready light. See The ready light on the next page.
l The controller module’s Reset button. See Resetting your interactive whiteboard on page44.
In addition to providing a convenient place to hold the pens and the eraser, the pen tray has several
controls, sensors and indicators.
Pen tray buttons
In the center of the pen tray, there are three buttons. The two large rectangular buttons default to keyboard
(left button) and right-click (right button) functions.
You can customize the buttons using SMART Product Drivers to provide several other functions, including
printing, changing pages and capturing the screen. Pressing both buttons simultaneously starts the
orientation process.
The third small, round button launches the online Help, where you’ll also find an alignment icon for orienting
your interactive whiteboard.
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Pen tray LEDs and sensors
When you turn on or reset your interactive whiteboard, the indicator lights on the pen tray cycle twice.
When the system is running, the lights come on only when you remove a tool. Only one illuminates at a
time, indicating the last tool removed from the pen tray. The pen tray detects the removal of the pens and
the eraser using reflective infrared sensors similar to the ones that detect the presence of paper in
photocopiers.
NOTE
The pen tray tools must reflect infrared light. Old-style black SMART Board interactive whiteboard pens
might not reflect infrared light reliably.
Cleaning the pen tray’s sensors
If the infrared sensors in the bottom of your pen tray’s recesses become obstructed by dirt, the sensors
don’t detect when you remove a pen or the eraser. The recessed LED doesn’t illuminate, and the lifted tool
doesn’t work.
To clean a sensor, moisten a cotton swab with a household glass cleaner, such as Windex, and then
carefully clean the infrared transmitter and receiver.
The ready light
You can see the Ready light in the lower-right corner of your interactive whiteboard’s frame. The Ready
light indicates the controller module’s operating states.
The following table shows the Ready light’s normal states. If the indicator’s behavior doesn’t match a state
listed here, refer to Troubleshooting using the Ready light on page45.
Ready light state Meaning
Solid red Your interactive whiteboard is receiving power from the USB cable or an
optional expansion module’s power adapter, but your interactive
whiteboard isn’t communicating with a computer.
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Ready light state Meaning
Solid green Your interactive whiteboard is receiving power and is communicating
successfully with SMART Product Drivers.
Flashing green Your interactive whiteboard is receiving power and is communicating
successfully with the USB HID driver of your computer’s operating
system.
NOTE
In HID mode, interactive whiteboard tools such as the pens and the
eraser don’t work, but you can move the mouse pointer and perform
mouse functions by touching the interactive screen. The Right-Click
button on the pen tray might work, depending on the version of
Windows operating system you’re using. Neither the Keyboard nor the
Help button will work.
Flashing or solid amber The controller module is in a service mode or has detected a software
error. Refer to Troubleshooting using the Ready light on page45.
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Adjusting the projected image 43
Resetting your interactive whiteboard 44
The Reset button 44
Troubleshooting using the Ready light 45
Flowchart 1: Getting started 46
Flowchart 2: Ready light not on 47
Flowchart 3: Ready light red 47
Flowchart 4: Ready light flashing green 48
Flowchart 5: Ready light steady green 50
Troubleshooting tips 50
Finding more information 52
Contacting SMART Technical Support 53
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image problems by shifting your
projector or adjusting its zoom lens. Optimally, you should have a margin of approximately 3/8" (1 cm) on
both the right and left sides of the screen. You can then adjust the zoom lens to display a focused image.
NOTES
l Don’t adjust the image size and geometry based on your projector’s splash screen. The splash
screen image is much smaller than the computer’s projected image. Before you adjust the projected
image, make sure that you set the computer’s resolution and refresh rate. See Configuring your
computer settings on page31.
l Complete the following steps only as required.
To adjust the projected image
1. If the left and right edges of the projected image aren’t parallel, raise or lower your projector at the
front or back until the edges are parallel.
2. If the top and bottom edges aren’t parallel, turn the projector slowly until the edges are parallel.
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3. Further adjust your projector using small, slow movements until you’re satisfied with the projected
image.
o
Correct the image’s horizontal and vertical position by adjusting the height and position of the
projector platform or stand.
o
Adjust the image laterally by sliding the projector to the left or right.
o
Adjust the image size by moving the projector forward or backward to increase or reduce the
image size, until it correctly fills the screen.
4. Make fine adjustments to the image level and size according to your projector manufacturer’s
instructions.
5. Create a clear image by adjusting your projector’s focus function.
Resetting your interactive whiteboard
If your interactive whiteboard behaves erratically or becomes unresponsive, possibly because of an
electrostatic discharge, a power fade or interruption or some other event, you might be able to restore
normal operation by resetting your interactive whiteboard.
Reset your interactive whiteboard by disconnecting and then reconnecting the USB cable, or by removing
and replacing the power plug to the expansion module. This step turns the power off and back on,
resetting all components of your product.
The Reset button
The Reset button on the side of your interactive
whiteboard’s controller module lets you reset the
controller. The Reset button is recessed so that it can’t be
triggered accidentally. Use the tip of a pen tray pen or
another pointed object, such as a ball-point pen, to press
this button.
Press the Reset button if the controller module stops
responding or is in the wrong mode. After you press the
Reset button, the controller module resets and operates
normally.
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NOTE
Pressing and holding the Reset button for longer than three seconds clears any saved 4- or 9-point
orientation data from the controller module’s memory, and the alignment defaults to factory settings.
Because 12- and 20-point orientation data is stored on your computer, however, this data is retained after
a reset. See Orienting your interactive whiteboard on page32.
Troubleshooting using the Ready light
If you experience a problem with your interactive whiteboard, troubleshoot it by using the Ready light, in
conjunction with other observable symptoms and behaviors. Before you start troubleshooting, see The
ready light on page41 to locate the Ready light, and then familiarize yourself with its states during normal
operation.
The following flowchart will help you to diagnose the issues and will direct you to the next stage in your
troubleshooting process.
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Flowchart 1: Getting started
If none of these descriptions applies to the Ready light, contact your next level of support.
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Flowchart 2: Ready light not on
Flowchart 3: Ready light red
A red Ready light indicates that your interactive whiteboard is receiving power but isn’t communicating
with your computer. Pen tray LEDs don’t turn on and the screen isn’t responsive to touch.
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Flowchart 4: Ready light flashing green
NOTES
l This is the normal mouse mode state when SMART Product Drivers aren’t installed on your
computer.
l This mode can be useful for occasional or guest users who don’t require the use of SMART Board
tools or pen tray functions.
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If your interactive whiteboard still isn’t operating normally, contact SMART Technical Support at
smarttech.com/contactsupport.
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Flowchart 5: Ready light steady green
NOTE
If another user has reassigned the pen, eraser or pen tray button functions, you can return them to normal
operation using the SMART control panel.
Troubleshooting tips
Try the troubleshooting tips in this table if the Ready light indicates that your interactive whiteboard is
operating normally, but you’re still experiencing problems.
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Symptom/observation Cause Solution
There’s no image
projected on your
interactive whiteboard’s
screen, or a “No Input”
message appears.
The projected image is
blurry, too large or doesn’t
completely fill your
interactive whiteboard’s
screen.
Your projector isn’t
receiving a video signal.
Check the video cable connections.
l
Check that the correct video input is
l
selected on your projector.
Make sure that your projector is on and that
l
it’s connected to a power source.
If you’re using a laptop computer, switch
l
the external video connection on. Refer to
your laptop’s user’s guide for more
information.
Your computer is in
standby mode.
Move the mouse or touch any key on your
keyboard to bring your computer out of
standby mode.
Your computer is off. Turn on your computer (or press your
computer’s reset button), and then log on
as usual.
Your projector’s position,
zoom and focus settings
aren’t adjusted.
Your computer’s video
resolution settings don’t
match your projector’s
native resolution.
Adjust your projector’s position, zoom and
focus settings. Refer to your projector’s
manual for more information.
Consult your projector’s manual for the
correct video resolution, and then go to
Windows Control Panel or Apple System
Preferences to change the video
resolution to match your projector.
The SMART software icon
doesn’t appear in the
Windows notification area
or the Mac Dock.
SMART Board Tools isn’t
running.
SMART Product Drivers
aren’t installed.
Start SMART Board Tools.
For Windows computers, select Start > All
Programs > SMART Technologies >
SMART Product Drivers > SMART Board
Tools.
For Mac computers, select Finder >
Applications > SMART Product Drivers >
SMART Board Tools.
Install SMART Product Drivers on your
computer.
For details about installing SMART Product
Drivers, see Installing SMART software on
page30.
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Symptom/observation Cause Solution
Touch isn’t accurate. The
pointer doesn’t appear
directly below your finger.
When you write on the
screen, your writing
appears at a slight
distance from the pen.
No pointer is visible on the
screen, and when you
touch the screen, a
colored line appears.
Your interactive
whiteboard isn’t oriented
properly.
A pen is missing or isn’t
positioned properly in its
pen tray recess.
Your pen, dry erase
marker, or old style (black)
SMART pen doesn’t
reflect infrared light and
the pen tray sensors are
unable to detect it.
Orient your interactive whiteboard.
To start the orientation, press and hold
both the Keyboard and Right-Click buttons
on the pen tray at the same time.
See Orienting your interactive whiteboard
on page32.
Replace the missing pen.
Wrap light-colored tape on the pen to
make it more reflective.
The pointer snaps back to
one location when you lift
the pen or your finger from
the screen.
The pointer moves
erratically or gaps appear
when you draw with the
pen.
The resistive surfaces are
in constant contact at the
location to which the
pointer returns. An object
that hits or presses on the
front sheet, leaving a
permanent depression,
can cause this issue.
The USB power from your
laptop, computer or USB
extender is too low to
power your interactive
whiteboard.
Gently pull the front sheet away from the
back sheet using a piece of tape or a small
suction cup. If the problem goes away
while you pull but returns when you release
the tape or suction cup, you might have to
return your interactive whiteboard for
repair.
Substitute another computer.
OR
Eliminate or substitute the USB extender.
OR
Install a powered USB hub.
Finding more information
The Help Center contains links to a wide range of information, including procedures, concepts, help with
applications, SMART tool descriptions, troubleshooting hints and more.
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Access the Help Center by pressing the Help button on the pen tray. The Help button also provides access
to the orientation screen and SMART contact information. For more information on the pen tray buttons,
see Pen tray buttons on page40. Alternatively, access the Help Center from the SMART software icon in
the Windows notification area or Mac Dock.
For more information, go to smarttech.com/training for free learning resources, hands-on lessons and
information on how to get more training.
Contacting SMART Technical Support
SMART Technical Support welcomes your call. However, if you experience difficulty with your SMART
product, you might want to contact your authorized SMART reseller first. Your local reseller might be able
to resolve the issue without delay.
Before contacting SMART Technical Support, make note of your SMART Board interactive whiteboard’s
serial number, and then note it in the inside cover of this manual (if you printed it).
To determine your interactive whiteboard’s serial number
1. You can find the serial number in two places: on the back of your SMART Board interactive
whiteboard, and on the bottom, right-hand edge of your interactive whiteboard’s frame (the side) or on
the bottom of the right-hand end of the frame.
The serial number on your SMART Board interactive whiteboard always begins with the letters SB,
followed by the interactive whiteboard’s model number, for example, D685-xxxxxx. The serial number
can include numbers, letters, and hyphens.
NOTE
If you’re unable to locate the serial number for your interactive whiteboard, you can remove the pen
tray to locate your serial number. For instructions on how to remove the pen tray, see .
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Appendix A
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold
and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment regulations (WEEE directive)
Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold
within the European Union.
When you dispose of any electrical or electronic equipment, including SMART Technologies products, we
strongly encourage you to properly recycle the electronic product when it has reached the end of its life. If
you require further information, contact your authorized SMART reseller or SMART Technologies for
information on which recycling agency to contact.
Restriction of Certain Hazardous Substances (RoHS directive)
This product meets the requirements of the European Union’s Restriction of Certain Hazardous Substances
(RoHS) Directive 2002/95/EC.
Consequently, this product also complies with other regulations that have arisen in various geographical
areas, and that reference the European Union’s RoHS directive.
Packaging
Many countries have regulations restricting the use of certain heavy metals in product packaging. The
packaging used by SMART Technologies to ship products complies with applicable packaging laws.
China’s Electronic Information Products regulations
China regulates products that are classified as EIP (Electronic Information Products). SMART Technologies
products fall under this classification and meet the requirements for China’s EIP regulations.
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AppendixA
Hardware environmental compliance
U.S. Consumer Product Safety Improvement Act
The United States has enacted the Consumer Product Safety Improvement Act which limits the lead (Pb)
content in products used by children. SMART Technologies is committed to complying with this initiative.
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SMARTTECHNOLOGIES
smarttech.com/support
smarttech.com/contactsupport
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