SMART Podium 624, Podium 624 Pro User Manual

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SMARTPodium™ 624 and 624 Pro

interactive pen displays

USER'S GUIDE

Trademark n otice

SMART Pod ium, S MART Board , SMART No tebo ok, SMART Mee ting Pro , SMART Ink, smarttech, the SMART l ogo and all SMART taglines are trademarks o r
reg iste red trademarks o f S MART Tec hnolo gie s ULC in the U.S. and/or other co untries . Micros oft, Windows , Exce l, P owe rPo int and Visual Studio ar e e ither
reg iste red trademarks o r trade marks of Micros oft Cor po ration in the U .S. and/or o ther countries . Appl e, Mac and OS X are trademarks o f Ap ple Inc., reg iste red in
the U .S. and o ther countries. Intel and Core are trad emarks of Intel Corpor ation., re gistere d in the U.S. and other countrie s. All o ther third-party pr oduct and
company names may be trad emarks of their r es pe ctive ow ners.

Copyrigh t no tice

© 2 018S MARTTechnolo gie sULC. All r ights re ser ved . No part of this publication may be rep rod uced, transmitted, transcrib ed , store d i n a re trie val system o r
translated into any language i n any form by any means w ithout the p rio r wr itten co nsent of SMARTTe chnologi esU LC. I nformation in this manual is subj ect to change
without notice and do es not r epr es ent a co mmitment on the part of SMART.

This p rod uct and/or use there of is cover ed by one or more of the follo wing U. S. patents:

www.smarttech.com/patents

05/2018

smar ttech.com/kb/171254

IMPORTANT INFORMATION

Important information

Before you install and use the interactive pen display, read and understand the safety warnings and

precautions in this user's guide. These safety warnings and precautions describe the safe and

correct operation of the interactive pen display and its accessories, helping you to prevent injuries

and equipment damage. Ensure that the interactive pen display is always being used correctly.

WARNING

l If the screen is damaged, do not touch any liquid that leaks from it. This liquid is an irritant. If

the liquid makes contact with your skin, eyes or mouth, immediately rinse the area with

running water for at least 15 minutes. Consult a physician if the liquid makes contact with

your eyes or mouth.

l Do not open or disassemble the interactive pen display. You risk electrical shock from the

high voltage inside the casing. Opening the casing also voids the warranty.

l Do not let children play with the cordless pen. They may accidentally remove the small tip,

which can be a choking hazard.

l If the screen is damaged, be careful of glass fragments that can cut or injure.

l Do not disassemble the stand. You risk physical injury or damage to the stand.

Disassembling the stand also voids the warranty.

l Do not operate the stand's incline adjustment levers when the interactive pen display is not

mounted on the stand, and do not lift the stand by the adjustment levers. The stand is

spring-loaded, and without the weight of the interactive pen display, you risk injury or

damage to the stand.

CAUTION

Interactive pen display

l Avoid excessive vibration of the interactive pen display. Hitting or dropping the interactive

pen display can damage the protective plate or other components.

l Do not touch the screen with sharp or metallic objects that could scratch the screen.

l Use only a damp cloth to clean the screen. Do not apply glass cleaner, organic solvents

(such as alcohol), or even a mild detergent to the screen. Using these cleaners, can damage

the screen's finish or the unit's electronics. Using such cleaners also voids the warranty.

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IMPORTANT INFORMATION

l Use only a damp cloth or a cloth dampened with very mild detergent to clean the unit

casing or cordless pen. Do not apply paint thinner, benzene, alcohol or other solvents to the

casing. Using these cleaners, can damage the finish and also voids the warranty.

l Use only the power adapter that came with the interactive pen display. Other adapters will

not work properly, can damage the interactive pen display, and can create a fire hazard.

Using a different power adapter also voids the warranty.

l Use only the cordless pen that came with the interactive pen display. Pens or styluses from

other products can damage the screen.

l Do not use the interactive pen display in a facility control system or any other environment

that requires extremely high reliability; the interactive pen display can interfere with or

cause other electronic devices to malfunction, or other devices can interfere with or cause

the interactive pen display to malfunction. Where use is prohibited, turn off the interactive

pen display to prevent the possibility of it interfering with or causing other electronic

devices to malfunction. SMART does not accept any liability for direct or consequential

damages.

l If you transport the interactive pen display, we strongly recommend that you completely

repackage it using the original carton. The packaging was designed to provide the best

possible protection against shock and vibration. If the original carton is no longer available,

pack all components with as much padding as reasonably possible to protect the

components from excessive vibration or shock. Do not include loose components in the

packaging that could mark, scratch or otherwise damage the screen during transport.

l Put the interactive pen display down carefully to ensure you do not damage the buttons.

l Do not place the interactive pen display on a surface that will mark, scratch or damage the

screen.

l Do not place sharp or heavy objects on the interactive pen display.

l If you move the interactive pen display, adjust the stand to its full upright position, and then

use both hands to hold the display unit and the stand separately.

l Do not expose the interactive pen display to high voltage electrostatic discharges or to a

build-up of electrostatic charge on the screen. This can cause discoloration and blotches on

the screen.

l If the interactive pen display is damaged, turn off the display and disconnect the power

adapter to prevent further damage or injury.

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IMPORTANT INFORMATION

Cordless pen

l The cordless pen is a sealed unit that contains electronics but no batteries. Opening the

cordless pen will damage these electronics, making the cordless pen unusable and voiding

the warranty.

l Do not touch the screen with any instrument other than a compatible projected capacitive

(PCAP) stylus pen, or the supplied cordless pen. The use of other instruments may damage

the screen.

l Do not apply excessive pressure with the pen. This can shorten the pen's life.

l Replace a cordless pen nib when the nib wears down. If a pen nib wears down too far, you

might scratch or damage the interactive pen display's surface. Extra nibs are supplied with

each interactive pen display.

l Avoid excessive vibration of the cordless pen. Hitting or dropping the cordless pen can

damage the pen's components.

l Do not immerse the cordless pen in water.

Environment

l Avoid setting up and using the interactive pen display in an area with excessive levels of

dust, humidity and smoke or where it is exposed to direct sunlight, severe temperature

changes, heat from other appliances, water or any other liquid. Operate the interactive pen

display within a temperature range of 41°F and 95°F (5°C to 35°C) and a humidity range of

20% to 80% (non-condensing). However, you can store the interactive pen display within a

temperature range of -4°F to 140°F (-20°C to 60°C) and a humidity range of 20% to 90%

(non-condensing).

l Do not modify the power cable. Handle it carefully and avoid bending it excessively. Do not

place the power cable where it is likely to be stepped on or pinched by items placed on or

against it. If you must run a cable over the floor, lay it in a flat, straight line, and secure it to

the floor with tape or a cable management strip of contrasting color.

l The interactive pen display comes with a three-prong, grounding-type power plug

designed to fit into a grounding-type power outlet. If you cannot insert the plug into a power

outlet, contact an electrician to replace the power outlet. Do not modify the power plug.

l Place the interactive pen display in a location where users will have clear and direct access

to the main power plug, because they must be able to disconnect the unit at all times.

Always disconnect the interactive pen display before you install any devices or perform any

maintenance.

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IMPORTANT INFORMATION

l If possible, disconnect the interactive pen display before any thunderstorms. However, do

not touch the unit or the unit's power plug during a thunderstorm, because there is a risk of

electrical shock.

l Disconnect the interactive pen display if you will not use it for an extended period.

l If the interactive pen display requires replacement parts, use parts that are specified by

SMARTTechnologies.

l Do not expose the interactive pen display to rain or moisture.

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause

undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and receiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

l Consult the dealer or an experienced radio/TV technician for help.

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IMPORTANT INFORMATION

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance

could void the user's authority to operate this equipment

Innovation, Science and Economic Development Canada statement

This device complies with RSS-210 of the Innovation, Science and Economic Development

Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause

undesired operation.

Cet appareil est conforme à la norme ISED CNR-210 pour les appareils radio agréés. Son

fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doit pas produire de brouillage préjudiciable, et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de

provoquer un fonctionnement indésirable.

EU declaration of Conformity

Hereby, SMART Technologies ULC declares that the radio equipment type LCD Monitor, SP624 is

in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address:

smarttech.com/compliance

Transmitting Band (KHz) Maximum Transmit Power (dBuA/m@10m - Inductive device)

667 −28.56

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Contents

Important information i

Federal Communication Commission interference statement iv

Innovation, Science and Economic Development Canada statement v

EU declaration of Conformity v

Chapter 1: Welcome 1

About this guide 1

Features 1

Components 4

Side buttons 5

Cordless pen and holder 6

Connection panel 7

Chapter 2: Installing the interactive pen display 9

System requirements 9

Getting ready to install the interactive pen display 12

Connecting the interactive pen display to your computer 15

Orienting the interactive pen display 16

Connecting the interactive pen display to other devices 18

Chapter 3: Installing SMART software 19

About SMART software 19

Installing SMART Learning Suite 19

Installing SMART Meeting Pro software 20

Chapter 4: Using the interactive pen display 21

Turning the interactive pen display on and off 22

Using the cordless pen 23

Writing or drawing digital ink 27

Erasing digital ink 28

Using gestures 29

Working with SMART Ink 31

Chapter 5: Maintaining the interactive pen display 37

Cleaning the screen and cordless pen 37

Maintaining ventilation 38

Preventing condensation 38

Chapter 6: Troubleshooting the interactive pen display 39

Resolving issues with power and video 39

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CONTENTS

Resolving issues with the cordless pen and touch 40

Resolving issues with the image 43

Resolving Mac-specific issues 47

Appendix A: Adjusting video settings with the on-screen display (OSD) menu 49

Changing settings in the OSD menu 50

OSD menu settings 51

Appendix B: Hardware environmental compliance 53

Waste Electrical and Electronic Equipment (WEEE) 53

More information 53

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Chapter 1

About this guide 1

Features 1

Components 4

Side buttons 5

Cordless pen and holder 6

Connection panel 7

This chapter introduces the SMART Podium™ 624 and 624 Pro interactive pen display.

About this guide

This guide is intended for people who set up and use the interactive pen display in their

organizations. Other documentations and resources are available on the SMART support site

(support.smarttech.com).

Features

The SMARTPodium 624 interactive pen display enables a presenter to face an audience and

mirror a connected computer to a large format display. The interactive pen display facilitates

interactivity in meeting rooms, lecture halls and auditoriums. It also enables you to do everything

you can do at your computer—write and erase ink, open and close applications, conference with

others, create new documents or edit existing ones, visit websites, play and manipulate video clips

and more— just by touching the display's surface with the cordless pen or your finger. Use the pen

for precise annotation over presented materials and saving markups in many applications. The

SMART Podium display includes easily accessible buttons, a pen rest, a stand and HDCP

compliancy. The display works with your computer and SMART Product Drivers to provide a

reliable interactive experience.

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CHAPTER 1

WELCOME

You can also interact with content from additional devices, such as a document camera, that you

can connect using a USB receptacle in the side connection panel. By connecting the interactive

pen display to a projector or a second display, you can share your interactive experience with

others, all while facing the audience. As others view your interactions with your digital materials,

you can write confidently and smoothly with SMARTInk®. You can save your work directly into the

SMART software application included with the interactive pen display and other commonly used

software applications, such as Microsoft® Office (see Using SMART Ink with Microsoft Office on

page34).

Refer to the following table for more feature highlights.

Feature Description

Software The SMARTPodium 624 interactive pen display includes either

SMART Learning Suite or SMART Meeting Pro® software. To use all

the features of the interactive pen display described in this guide,

go to smarttech.com/software and ensure that you have the latest

version of SMART software and SMART Product Drivers installed

on your computer.

Cordless pen and holder Use the interactive pen display's cordless pen to control your

computer and comfortably write over any application from the

interactive pen display. Because the cordless pen is your

interactive point of contact on the screen, you can rest your hand

naturally on the interactive display as you write. The pen is battery-

free, so you never have to worry about replacement batteries.

Securely rest the pen in the side-mounted pen holder when you're

finished writing, so you always know where to find it. You can also

secure the pen to the side of the interactive display with a tether.

Pen color buttons Use the pen color selection buttons on the side of the interactive

pen display to select black, red or blue for the cordless pen.

SMART Ink SMART ink lets you write over websites, videos, and into PDFs and

Microsoft Office files, and save your notes in almost any file type

(see Working with SMART Ink on page31).

Smooth Tilt Stand Easily adjust the interactive pen display's height and angle by

pulling up on the lever on the Smooth Tilt Stand.

Interactive surface The interactive pen display has a thin-film transistor liquid crystal

display (LCD) screen and acts as an output and input device when

you touch it with the cordless pen. The native aspect ratio is 16:9

with flexible scaling options to support 4:3 and 16:10.

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CHAPTER 1

WELCOME

Feature Description

Power

The interactive pen display uses a 12V DC power supply adapter,
which comes with the unit.

NOTE

The power supply adapter can be connected to an electrical
supply in the range of 100–240V AC, 50/60 Hz.

Power saving The interactive pen display conforms to the Video Electronics

Standards Association (VESA) power saving guidelines.

Capacitive touch

technology

The interactive pen display uses projected capacitive (PCAP) touch

technology to track the position of the cordless pen on the

interactive surface.

Durable surface The interactive surface features scratch-resistant hardened glass.

Cables

Connect the interactive pen display to your computer with the
included cables. See the SMARTPodium quick connect guide
(smarttech.com/kb/171255) for more information.

TIP

If you need to use USB or video cables that are longer than those
supplied, see the SMARTInstallation Standards
(smarttech.com/kb/171035) for tips on extending these types of
cables.

Security The interactive pen display features a Kensington security slot.

Lock the interactive pen display with a security cable (not included)

to help safeguard it from theft.

HDCP The SMARTPodium 624 interactive pen display is HDCP 1.4

compliant.

Optional accessories For more information on optional accessories, contact your

authorized SMART reseller.

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CHAPTER 1

WELCOME

Components

This illustration shows you the components of the interactive pen display.

No. Component Description

1 Statusand Power

LEDs

2 Display screen

(including interactive
surface)

3 Side buttons

4 Power button Indicates whether power is reaching the interactive pen

5 Connection panel Contains the connections for a computer and other devices.

Indicates the power and communication status of the
interactive pen display. See Chapter 6: Troubleshooting the
interactive pen display on page39 for more information.

Displays your content on a 20.7/8" (52.7 cm) × 11.5/8" (29.7 cm)
high definition progressive scan LCD display to show wide
format video and high resolution images.

See Side buttons on the facing page.

display. See Chapter 6: Troubleshooting the interactive pen
display on page39 for more information.

See Connection panel on page7 for more information.

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CHAPTER 1

WELCOME

Side buttons

This illustration shows the buttons on the side of the interactive pen display.

No. Button Press this button to:

1 Black ink Write in black ink.

2 Red ink Write in red ink.

3 OSD menu Open the on-screen display (OSD) menu.

4 Blue ink Write in blue ink.

5 SMART Ink tool bar Show or hide the SMART Ink tool bar.

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CHAPTER 1

WELCOME

Cordless pen and holder

This illustration shows the cordless pen and holder.

No. Component Description

1 Cordless pen Touch the cordless pen to the interactive pen display surface

to control your computer and to write with digital ink. Turn the
pen around to use its eraser just as you would use the eraser
on a pencil. The cordless pen is battery-free.

The pen also features buttons you can use as shortcuts to
customizable settings. See Using the cordless pen on page23.

2 Pen holder Insert the pen holder into the slots on either side of the display

and use it to store your pen. Refer to the SMARTPodium quick
connect guide (smarttech.com/kb/171255) for information
about installing the pen holder and tether.

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CHAPTER 1

WELCOME

Connection panel

This illustration shows the connectors on the side of the interactive pen display.

No. Connector Description

1 USB A Connects peripheral devices, such as a USB drive.

2 USB B receptacle Connects the USB cable from the interactive pen display to your

computer or laptop.

3 Video out Connects the DVI-D cable from the interactive pen display to a

second display or device. The second display mirrors the
interactive pen display.

4 Video in Connects the DVI-D cable from the interactive pen display to your

computer or laptop.

5 Power cable

receptacle

Connects the power cable from the interactive pen display to a DC
adapter.

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Chapter 2

System requirements 9

Operating system requirements for SMART Learning Suite 9

Windows operating system 9

OS X operating system software 10

Operating system requirements for SMART Meeting Pro 10

Windows operating system 10

Available receptacles 11

Video cards 11

Monitors and projectors 12

Getting ready to install the interactive pen display 12

Finding the best place for the interactive pen display 12

Setting up your work area 13

Changing the angle of the interactive pen display 13

Removing and installing the Smooth Tilt Stand 14

Connecting the interactive pen display to your computer 15

Orienting the interactive pen display 16

Connecting the interactive pen display to other devices 18

18

This chapter describes the installation of the interactive pen display.

System requirements

Before installing the SMARTPodium 624 interactive pen display and SMART software, make sure

your computer meets the following requirements.

Operating system requirements for SMART Learning Suite

Windows operating system

l Windows 10

l Windows 8.1

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

l Windows 7 SP1 (with Platform Update support.microsoft.com/kb/2670838 and Security

Update support.microsoft.com/en-us/kb/4012215)

l 4.7 GB minimum hard disk space

l Intel® Core™ 2 Duo

l 2 GB minimum RAM

OS X operating system software

l macOS High Sierra (10.13)

l macOS Sierra (10.12)

l OS X (10.11)

l OS X (10.10)

l 2.3 GB minimum hard disk space

l Intel Core 2 Duo

l 2 GB minimum RAM

NOTE

l For more information on the operating system requirements for SMART Learning Suite, see

the latest SMART Notebook software release notes

(support.smarttech.com/docs/redirect/?product=notebook&context=relnotes).

l Operating systems and other third-party software released after this SMART software might

not be supported.

l Additional free space required during installation.

Operating system requirements for SMART Meeting Pro

Windows operating system

l Windows 10

l Windows 8.1

l Windows 7

l 2 GHz dual-core (quad-core recommended) minimum processor

l 2 GB (4 GB recommended) minimum RAM

l 1 GB minimum hard disk space

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

l 128 MB discrete VRAM video requirements

l Other requirements: Microsoft .NET, Framework 4.5.1, Microsoft Visual Studio®, Tools for

Office, Adobe® Reader® 11.0.10 or later (for SMART Ink plugin)

NOTE

l For more information on the operating system requirements for SMART Meeting Pro

software, see the SMART Meeting Pro software release notes

(smarttech.com/SMARTMeetingProReleaseNotes).

l Operating systems and other third-party software released after this SMART software might

not be supported.

l Additional free space required during installation.

Available receptacles

NOTES

l The SMART Podium 624 interactive pen display supports DisplayPort video standards.

However, the display's video input uses a DVI-D connector, so an adapter will be required.

See the Installation best practices for SMART products (smarttech.com/kb/171035) for tips

on using these and other video adapters.

l To ensure the best image quality on the interactive pen display, set the connected

computer's display resolution settings to 1920 × 1080.

l Using a VGA cable longer than 23' (7 m) is not recommended as the video signal quality

might degrade. To extend the video signal properly, use a powered extender.

The following receptacles are required on the computer you connect to the interactive pen

display.

l DVI, VGA or HDMI video receptacle

l Available USB-A receptacle

NOTE

Some Apple® products require a USB 2.0 hub to be installed between the product's USB

3.0 port and the interactive pen display.

Video cards

The interactive pen display supports both digital (DVI) and analog (VGA) video connections. The

DVI connection typically provides the best picture quality and performance.

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

NOTES

l Ensure your computer's video card is capable of providing a resolution setting of 1920 ×

1080.

l Display of HDCP content requires a video card that is HDCP 1.4 compliant.

l The interactive pen display passes the video signal through as it is received. Digital In

provides Digital Out, and analog provides Analog Out.

Monitors and projectors

You can use the interactive pen display by itself or with another display. You can connect a

projector or monitor, to the display's Video OUT connector. When connected using the Video

OUT, the second device mirrors the interactive pen display's image. Install the interactive pen

display before connecting a second device.

NOTES

l To ensure the best image quality on the devices connected to the interactive pen display,

set the device's display resolution to 1920 × 1080.

l See the hardware and operating system documentation for more information about

configuring your computer and operating system for use with multiple monitors.

Getting ready to install the interactive pen display

Before you use the interactive pen display, make sure you determine the best location, work area

and angle for the display.

Finding the best place for the interactive pen display

Install the interactive pen display in a cool, dry place without excessive levels of dust, humidity and

smoke. Operate the interactive pen display in an environment within a temperature range of 41°F to

95°F (5°C to 35°C) and within a humidity range of 20% to 80% (non-condensing).

To prevent the interactive pen display from overheating, do not block or cover any of the

ventilation holes on the top of the unit. Make sure there is adequate airflow around the display and

maintain an air gap of at least 4" (0.1 m) on all sides. Avoid putting the display close to other

electronic equipment that also generates heat.

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

You must install SMART Product Drivers on the computer connected to the interactive pen display

to enable the display's surface to respond to the touch by the cordless pen or your finger. Use your

computer's mouse and keyboard to install SMART Product Drivers before you install the interactive

pen display. The interactive pen display cannot provide keyboard or cordless pen functionality

until you install SMARTProduct Drivers.

Setting up your work area

Organize your work area so you can work comfortably. Position the interactive pen display and

your keyboard for easy access without unnecessary reaching.

You can also mount the interactive pen display on an articulated arm or other third-party stands

meeting the VESA 200 × 100 specification for display stands.

Changing the angle of the interactive pen display

You can recline the Smooth Tilt Stand to change the angle and height of the interactive pen

display. To alleviate glare, you can use the attached Smooth Tilt Stand to change the display's

angle. See Removing and installing the Smooth Tilt Stand on the next page.

To change the interactive pen display's angle

1. Grab the top of the interactive pen display and pull up on the lever at the top of the stand.

2. Push the interactive pen display down or up to adjust the angle of the display.

3. Release the lever to lock the stand in place.

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INSTALLING THE INTERACTIVE PEN DISPLAY

Removing and installing the Smooth Tilt Stand

You can remove the interactive pen display from its stand.

CAUTION

l Before beginning, set down the interactive pen display carefully to ensure you do not

damage the buttons. Use a soft cloth or similar item to protect the display's interactive

surface.

l Do not place the interactive pen display on a surface that can mark, scratch or damage the

screen.

l The display's ventilation holes must remain at the top of the interactive pen display while it

is being used. Do not attempt to install the Smooth Tilt Stand in a position that is different

from the standard orientation.

To remove the Smooth Tilt Stand

1. Place the interactive pen display face down on a flat surface.

2. Remove the four screws that attach the stand to the VESA mount on the back of the

interactive pen display.

3. Remove the stand.

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

To reinstall the Smooth Tilt Stand

1. Place the interactive pen display face down on a flat surface.

2. Place the stand on the back of the display with the lever toward the top of the display.

3. Align the four holes in the stand with the mounting holes in the back of the interactive pen

display.

TIP

Additional mounting holes are provided for installing a VESAmount on the back of the

interactive pen display.

4. Insert and tighten the four screws to secure the stand to the interactive pen display.

Connecting the interactive pen display to your computer

To connect the interactive pen display to your computer, refer to the Quick Connect guide that

came with the product. You can also find this document on the SMART Support website at

smarttech.com/kb/171255.

Orient the interactive pen display after you connect it to your computer. See Orienting the

interactive pen display on the next page for more information.

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

CAUTION

l Incompatible video cards can damage the interactive pen display's screen.

NOTES

l When a still image is displayed for a long period of time, an afterimage can remain for a

short time. To prevent this, use a screen saver or other power management feature. See the

knowledge base article, Image persistence or burn in on LCD displays at

community.smarttech.com/s/article/Image-Persistence-or-Burn-In?language=en_US, for

information about image persistence on a liquid crystal display screen and how to repair or

prevent it.

Orienting the interactive pen display

Orient the interactive display after you connect it to your computer and any time the location of

your pen touch is misinterpreted (ink appears a distance from the actual pen contact).

To orient the interactive pen display

In Windows operating systems, tap the SMART Board icon ( or ) in the notification area,

1.

and then select Orient.

OR

In OS X operating system software, tap the SMART Board icon in the Mac menu bar, and

then select Orient.

Targets appear on the screen.

NOTE

If the interactive pen display is your secondary monitor, you may need to press the SPACE

BAR to move the orientation screen to the interactive pen display.

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CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

2. Use the cordless pen to press the center of the target.

TIPS

o

To accurately orient the screen, press the cordless pen to the screen near the first

target. The color of the target turns to green. Slide the cordless pen to the center of the

target. Briefly hold the cordless pen to the center of the target before removing the

cordless pen from the screen. Repeat for each target that appears.

o

You can orient a target again by pressing the LEFT ARROW key on your keyboard.

o

Press the ESC key if you want to close the orientation screen before you finish

orientation. Otherwise, the orientation screen closes after you press the last target.

3. Lift the pen from the surface of the interactive pen display.

NOTE

The computer registers the point on the screen where you remove your pen from the

display surface.

The target moves to the next orientation point.

4. Repeat steps 4 to 5 until you press all targets.

The orientation window closes.

TIPS

l To accurately orient the screen, press the cordless pen to the screen near the first target.

The color of the target turns to green. Slide the cordless pen to the center of the target.

Briefly hold the cordless pen to the center of the target before removing the cordless pen

from the screen. Repeat for each target that appears.

l You can orient a target again by pressing the LEFT ARROW key on your keyboard.

l Press the ESC key if you want to close the orientation screen before you finish orientation.

Otherwise, the orientation screen closes after you press the last target.

17 smar ttech.com/kb/171254

CHAPTER 2

INSTALLING THE INTERACTIVE PEN DISPLAY

Connecting the interactive pen display to other devices

You can connect another display device, such as a projector or a monitor, directly to the interactive

pen display. The image from the interactive pen display also appears on the other display. When

you connect a projector or a monitor, the video signal from the computer is automatically sent to

the projector or monitor.

NOTE

The display resolution of the connected computer must be set to a resolution supported by a

secondary display device.

To connect a projector or monitor

To connect a projector or monitor to the interactive pen display, connect a video cable from

the display's video out connector to the second display's video in connector. If the second

display has a DVI-D or DVI-I input, use a DVI to DVI cable. If the second display has a VGA

input, use a DVI-A to VGA cable (not included).

NOTES

o

For details about you other device's connectors, read the instructions that came with

your device.

o

If you use a video cable longer than 23' (7 m), you must boost the video signal with a

video distribution amplifier. See the SMARTInstallation Standards

(smarttech.com/kb/171035) for tips on extending video cables.

o

If you want to show HDCP content, use a video distribution amplifier that is HDCP 1.4

compliant.

18 smarttech.com/kb/171254

CHAPTER 3

INSTALLING SMART SOFTWARE

About SMART software 19

Installing SMART Learning Suite 19

Installing SMART Meeting Pro software 20

This chapter provides information on installing SMART software on the computer connected to the

interactive pen display.

About SMART software

The interactive pen display includes a subscription to SMART Learning Suite or a license for

SMART Meeting Pro software. Download and install the software on the computer connected to

the interactive pen display to enable its interactive features.

SMART Learning Suite and SMART Meeting Pro software are also bundled with the following

software:

Software Description

SMART Product Drivers Enables connected computers to detect input from the interactive

pen display.

SMART Ink Enables you to write and draw in digital ink over applications, files,

folders, websites and any other open window. See Working with

SMART Ink on page31.

Installing SMART Learning Suite

The SMART Podium SP624 model comes with a subscription to SMART Learning Suite software,

which includes SMART Notebook® collaborative learning software. You can download SMART

Learning Suite from smarttech.com/downloads and install it on a computer.

Contact your authorized SMART reseller (smarttech.com/where) for information about activating

your subscription to SMART Learning Suite.

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CHAPTER 3

INSTALLING SMART SOFTWARE

IMPORTANT

Make sure a computer meets the minimum requirements before you install SMART Learning

Suite. See Operating system requirements for SMART Learning Suite on page9.

Installing SMART Meeting Pro software

The SMART Podium SP624P model comes with one room license and ten personal licenses for

SMART Meeting Pro software. You can download SMART Meeting Pro software from

smarttech.com/downloads, and install the room license on the connected computer. The personal

licenses on up to ten users' computers.

You can purchase additional licenses of SMART Meeting Pro software to install on other

computers. Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

l Make sure a computer meets the minimum requirements before you install SMART Meeting

Pro software. See Operating system requirements for SMART Meeting Pro on page10.

l SMART Meeting Pro software personal license version is not supported on devices

equipped with a macOS operating system.

20 smarttech.com/kb/171254

Chapter 4

Turning the interactive pen display on and off 22

Using the cordless pen 23

Cordless pen components 24

Pen color buttons 25

Customizing button actions on the cordless pen 25

Available pen button actions 25

Assigning button actions on the cordless pen 26

Writing or drawing digital ink 27

Erasing digital ink 28

Using gestures 29

Using single finger gestures 29

Using multi-finger gestures 30

Working with SMART Ink 31

Starting SMART Ink manually 32

Using the dynamic toolbar 32

About SMART Ink settings 34

Using SMART Ink with Microsoft Office 34

Writing or drawing in PDF files 35

Other SMART Ink resources 35

This chapter explains the SMART Podium interactive pen display's basic operation, including how

to write and erase digital notes and how to work with SMART Ink and Ink Aware applications.

21 smarttech.com/kb/171254

CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Turning the interactive pen display on and off

This picture and table describe the SMART Podium display's power controls and status LEDs.

No. Component Description

1 Power button Turns the interactive pen display on or off

2 Power LED The Power LED is:

Blue when the pen display is turned on and receiving a

l

video signal.

Orange when the pen display is turned on but not

l

receiving a video signal.

Off, when the interactive pen display is turned off.

l

3 Status LED

The Status LED lights blue when the pen nib comes close to

the screen surface or when you press the pen button

To turn the interactive pen display on

Press the Power button on the front left side of the interactive pen display.

NOTE

The interactive pen display turns off automatically after one minute without video input.

To turn the interactive pen display off

Press the Power button on the front left side of the interactive pen display.

22 smarttech.com/kb/171254

CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Using the cordless pen

You can use the battery free cordless pen to write notes and draw on the display's screen in digital

ink and activate settings you assign to the pen's rocker button.

Hold the cordless pen as you would hold any normal pen or pencil. As you work with the

interactive pen display, you can rest your hand on the display screen, just as if it were a sheet of

paper. You can tilt the cordless pen in any way that feels most comfortable for writing or drawing.

IMPORTANT

You can write notes over applications and your desktop only if SMARTProduct Drivers is running

on your computer. If the SMART Board icon in the Windows notification area or Mac Dock has a

small red x in the lower right corner or , SMARTProduct Drivers is not running on your

computer or the display is not connected properly.

TIPS

l You can access SMART Settings to assign actions to your pen buttons, such as opening

SMARTNotebook software or advancing the slide in a Microsoft PowerPoint® presentation.

To learn more, see Customizing button actions on the cordless pen on page25.

l Store the cordless pen in the pen holder when it's not in use. You can attach the pen holder

to either side of the display.

l You can use SMARTNotebook software or SMARTMeetingPro software to make your

presentations interactive and dynamic. For more details on about you can accomplish with

SMARTNotebook software or SMARTMeetingPro software, see the SMART software's

online Help.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Cordless pen components

This illustration shows the cordless pen's components.

No. Component Description

1 Pen nib Press a Pen Color button, and then touch the pen nib to the screen

surface to write with digital ink.

CAUTION

Replace a cordless pen nib when the nib wears down. If a pen nib
wears down too far, you might scratch or damage the interactive pen
display surface. Extra nibs are supplied with the interactive pen display.

TIP

Press the pen nib to the screen firmly to make digital ink appear.

2 Buttons Use the two buttons as a custom shortcut to a variety of actions. To learn

more, see Customizing button actions on the cordless pen on the facing
page.

3 Eraser Turn the pen around and move the eraser over the area you want to

erase, just as you would use the eraser on a pencil.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Pen color buttons

This illustration shows the pen color buttons on the side of the interactive pen display.

No. Button Press this button to:

1 Black ink Write in black ink.

2 Red ink Write in red ink.

3 Blue ink Write in blue ink.

Customizing button actions on the cordless pen

Use SMART Settings to assign and change actions to the buttons on the cordless pen. The

assigned action is performed when you press the button on the pen.

Available pen button actions

This table lists the actions you can assign to the buttons on the cordless pen.

Action Description

Print page Prints the page currently displayed on the screen

Next page Moves to the next page in a file.

Previous page Moves to the previous page in a file

Clear screen Clears all digital ink and unlocked objects from a page

Right-click Performs a right-click or control-click on the screen

Middle-click Performs a middle-click

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Action Description

Double-click

Performs a double-click

TIP

For easier double-clicking, assign this setting to a component,
such as a pen button, instead of tapping twice with the pen nib.

Floating mouse Moves the mouse cursor to the pen's tip location without clicking

(for example, to "hover" over an item on-screen to reveal a Tool Tip

SMART keyboard Launches the SMART on-screen keyboard

SMART Notebook software Launches SMART Notebook software

NOTE

This option is only available when SMART Notebook software is
installed on the connected computer.

Screen capture toolbar Opens the screen capture toolbar

Eraser The pen nib becomes an eraser until the assigned button is

released

TIP

You can also access SMART Hardware Settings to customize the
eraser thickness. See Using the cordless pen on page23

Pen Switches the cordless pen to operate in a customized mode until

the assigned button is released

TIP

You can also access SMART Hardware Settings to customize the
cordless pen's line style, fill effects and object transparency. See
Assigning button actions on the cordless pen below.

Disabled No action is assigned to the button

Assigning button actions on the cordless pen

Use the following procedure to access SMART Hardware Settings and assign actions to the

cordless pen's buttons.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

To assign button actions on the cordless pen

Click the SMART software icon in the notification area (Windows computers) or the Dock

1.

(Mac computers), and then select Control Panel.

OR

Press the SMARTMeetingPro icon in the notification area, and then select Control Panel.

SMART Settings appears.

2. Click SMART Hardware Settings.

3. Select Pen and Button settings from the drop-down list.

4. From the on-screen options, select the button you want to customize.

5. Select an action for the button.

6. Click APPLY to save your settings.

7. Click OK to close SMARTSettings.

Writing or drawing digital ink

You can use the cordless pen to write or draw over SMARTNotebook software,

SMARTMeetingPro software and other programs using SMART Ink. When you write or draw in an

application or on the desktop, the digital ink becomes an object that you can erase, move, and

manipulate in a variety of ways.

When you write in a SMART Notebook software or SMART Meeting Pro software, the digital ink

becomes part of the file.

NOTES

l By default, SMART Ink starts when you first log on to your computer. If SMART Ink isn't

running, you can start it manually. To learn more, see Working with SMART Ink on page31.

l The interactive pen display ignores a palm resting on the screen.

l If you are writing or drawing in a Microsoft Office application, see Using SMART Ink with

Microsoft Office on page34.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

To write or draw digital ink

1. Pick up the cordless pen.

2. Write or draw on the screen to make notes and draw over your desktop and programs.

NOTES

o

Press an ink color side button to select an ink color (see Pen color buttons on page25.)

o

You can also press the SMART Ink dynamic toolbar icon and use the toolbar

commands to customize the pen colors and line thickness, convert handwriting to text,

take screen captures and use favorites. To learn more, see Working with SMART Ink on

page31.

Erasing digital ink

Use the eraser end of the cordless pen to erase the digital ink on the interactive pen display.

To use the cordless pen to erase digital ink

Turn the pen around and move the eraser over the area you want to erase.

NOTE

You can also use the pen nib as a customizable eraser by using SMART Settings to assign an

eraser action to one of the pen buttons. See Customizing button actions on the cordless pen on

page25.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Using gestures

By touching the interactive pen display's surface, you can do everything on the display through

touch that you can do at your computer by using the keyboard or mouse. You can also use an array

of gestures within applications.

Using single finger gestures

You can perform some gestures using one finger, including selecting an object and double-

clicking. Single finger gestures include the following:

NOTE

Not all gestures work in all applications. Refer to an application's documentation to learn which

gestures it supports.

Action Description

Selecting an

object (clicking)

Displaying
menu options
(right-clicking)

Quickly tap the interactive surface to select an
object or option. Tap again to cancel the
selection. This performs a standard mouse click.

NOTE

This gesture starts applications if your
computer's operating system is set to start
applications with single click.

Tap and hold the screen with your finger. In
SMART Notebook software, Windows and
Microsoft Office programs, the right-click menu
appears.

Gesture

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Double-clicking Quickly Tap the interactive surface twice in the

same spot. This performs a standard double­click.

Dragging an
object or scroll
bar

Tap and hold an object or scroll bar on the
screen. Slowly move your finger on the screen
to move the object or scroll bar. When you reach
the position you want, release your finger.

Using multi-finger gestures

You can perform some gestures using two or more fingers, including zooming, scaling, scrolling

and manipulating objects. Multi-finger gestures include:

NOTE

Not all gestures work in all applications. Refer to an application's documentation to learn which

gestures it supports.

Action Description

Gesture

Zoom in,
enlarge

Place one finger on each hand in the center
of the area or object, and then drag your
fingers away from each other.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Zoom out,
shrink

Rotating an
object in place

NOTE

Place one finger on each hand on the
screen at opposite ends of the area or
object, and then drag your fingers toward
each other.

This gesture scales an object on a page or
the entire page, depending on the
application.

Place one finger on either side of the
object you want to rotate. Keep one finger
in place and move your second finger
around the object. Release your fingers
from the screen when you're satisfied with
the angle.

l Not all gestures work in all applications. Refer to an application's documentation to learn

which gestures it supports.

l Placing your fingers together too closely might be interpreted as a single finger.

Working with SMART Ink

The SMART Podium interactive pen display comes with SMART Learning Suite (including SMART

Notebook)or SMART Meeting Pro software (see Chapter 3: Installing SMART software on

page19). Both feature SMART ink, which enables you to use the cordless pen or your finger to add

notes or drawings to presentations on the touch screen.

By default, SMART Ink starts when you first log on to your computer. However, if SMART Ink isn't

set up to start automatically, you can start it manually. See Starting SMART Ink manually on the next

page.

After SMART Ink starts, you can open the SMART Ink dynamic toolbar and use it to write and draw,

convert handwriting to text, take screen captures and use favorites.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

NOTE

l If you start SMART Ink manually but your computer isn't connected to a SMART interactive

product, a notification appears.

l Although the dynamic toolbar works with the desktop and all applications, some of its

options vary from application to application.

Starting SMART Ink manually

If SMART Ink isn't set up to start automatically, you can use the following procedure start it

manually.

To start SMART Ink manually in Windows

In Windows 7, select Start > All Programs > SMART Technologies > SMARTInk.

OR

In Windows 8.1, go to the Apps screen, and then scroll to and select SMARTTechnologies>

SMARTInk.

OR

In Windows 10, select Start > All apps, and then scroll to and select SMARTTechnologies>

SMARTInk.

To start SMART Ink manually in OS X operating system software

In Finder, go to Applications > SMART Technologies and double-click SMARTInk.

Using the dynamic toolbar

The dynamic toolbar, shown below, appears when SMART Ink starts. Opening the dynamic toolbar

in full mode lets you access additional features that enhance the notes and drawings you create in

digital ink.

Although the dynamic toolbar works with the desktop and all applications, some of the options it

presents vary from application to application.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

If the dynamic toolbar is covering something you want to see, drag it to a different part of the

screen.

To open the dynamic toolbar in full mode

Tap the dynamic toolbar to open it in full mode.

NOTE

The toolbar minimizes after 10 seconds of non-use. You can also minimize the toolbar at any time

by tapping its center.

To move and dock the dynamic toolbar

You can move the dynamic toolbar to the left or right edge of the screen and dock it there by

dragging it to that edge. You can also tap the docking button in the top-right corner of the dynamic

toolbar.

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CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

About SMART Ink settings

You can use the SMART Ink Settings window to change a number of settings for SMART Ink,

including:

l General settings

l Dynamic toolbar settings

l Microsoft Office settings

NOTE

If you're using SMART Ink on Windows, you can also use the SMART Ink Settings window to

troubleshoot common issues.

For more information about accessing and changing SMART Ink Settings, see the Changing

SMART Ink 5 Settings support site page at support.smarttech.com/docs/software/ink/ink-

5/en/installing-and-maintaining/changing-settings.

Using SMART Ink with Microsoft Office

SMART Ink includes plug-ins that enable you to use the software with Microsoft Office applications.

NOTE

This section applies to Windows only.

Microsoft Word, Excel® and PowerPoint have their own ink tools which you can enable in SMART

Ink Settings. For more information, see Changing settings in Windows operating systems on the

Changing SMART Ink 5 Settings support site page at

support.smarttech.com/docs/software/ink/ink-5/en/installing-and-maintaining/changing-settings.

This table compares Microsoft's ink tools and SMART Ink:

Category Microsoft's ink tools SMARTInk

Purpose Reviewing or making changes to a

document

Capturing ink Ink is inserted directly into a

document.

Highlighting important notes or
drawing attention to content in a
document

Ink is captured in a transparent layer
over a document.

Saving ink The inserted ink is saved with the

document.

34 smarttech.com/kb/171254

Take a screen capture and save it
using SMART software.

CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

Writing or drawing in PDF files

You can write or draw in PDF files using the following tools:

l SMART Ink plugin for Adobe Acrobat® Reader (Windows only)

l SMART Ink Document Viewer

With Adobe Acrobat Reader and the SMART Ink plugin, you can write, draw and erase digital ink in

PDF files. The SMART Ink plugin inserts digital ink in the PDF file as Adobe Acrobat Reader

comments.

For more information on using the features of SMART Ink with Adobe Acrobat Reader, see Using

the SMART Ink 5.1 plugin for Adobe Acrobat Reader support site page at

support.smarttech.com/docs/software/ink/ink-5/en/using/using-the-smart-ink-plugin/default.cshtml.

Other SMART Ink resources

For more information about using the features and configuration options available in SMART Ink,

refer to the SMART Ink 5 support site pages at support.smarttech.com/software/other-

software/smart-ink/ink-5.

35 smarttech.com/kb/171254

CHAPTER 4

USING THE INTERACTIVE PEN DISPLAY

36 smarttech.com/kb/171254

Chapter 5

display

Cleaning the screen and cordless pen 37

Maintaining ventilation 38

Preventing condensation 38

This chapter provides care and maintenance information you can use to ensure the interactive pen

display's best possible performance.

Cleaning the screen and cordless pen

Follow these instructions to clean the interactive pen display screen and cordless pen without

damaging them or other product components. Dirt and dust can stick to the screen so you should

clean the screen once a week.

CAUTION

l Do not spill liquids onto the interactive pen display or cordless pen. Both devices will fail if

exposed to liquids.

l Clean the interactive pen display and cordless pen using an anti-static cloth or slightly damp

cloth and light pressure. Do not apply glass cleaner, ammonia, organic solvents (such as

alcohol), or even a mild detergent to the screen. If you use these cleaners, you can damage

the screen's finish or the unit's electronics. Using such cleaners also voids the warranty.

Always test clean a small area of the screen first near the frame.

l Do not use permanent or dry erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with a dense or rough material.

l Do not apply pressure to the screen.

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CHAPTER 5

MAINTAINING THE INTERACTIVE PEN DISPLAY

To clean the screen

1. Turn off the interactive pen display and shut down your computer.

2. Disconnect the power sources for your computer and the interactive pen display.

3. Wipe the screen with a lint-free, non-abrasive, anti-static cloth.

Maintaining ventilation

The interactive pen display requires ventilation to enable the fans to cool the unit. Dust buildup in

the ventilation holes can compromise cooling and lead to product failure.

CAUTION

l Avoid setting up or using the interactive pen display in an area with excessive levels of dust,

humidity or smoke.

l Use a vacuum cleaner with a narrow hose end fitting to clear the ventilation holes every 3–6

months (or more frequently if required). Never allow the ventilation holes to become

obstructed.

Preventing condensation

Your interactive pen display screen contains layers of glass that can collect condensation,

especially in the following conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which occurs when you operate the interactive pen display near

water, such as a sink, pool, kettle or air conditioner ventilator

l Direct exposure to sunlight

Avoid these conditions.

38 smar ttech.com/kb/171254

Chapter 6

display

Resolving issues with power and video 39

Resolving issues with the cordless pen and touch 40

Resolving issues with the image 43

VGA display issues 46

Resolving Mac-specific issues 47

This chapter explains how to troubleshoot issues with the interactive pen display.

Resolving issues with power and video

Refer to the following table for information on resolving issues with power and video.

Power LED status and fault
symptom

The Power LED lights blue
but you can't see an image
on the display.

The Power LED lights
orange after being blue for
a time with no video output.

Solution

See Resolving issues with the image on page43.

Make sure the video cable isn't longer than 23'(7m).

l

Turn off your computer and make sure:'

l

o

the video cable is correctly connected to the interactive
pen display and the computer.

o

the video cable isn't bent or broken and has no bent or
broken pins in either connector.

NOTE

If you're using a video cable adapter, check those
connections as well.

o

the video card in your computer is installed correctly and
is operating properly.

If the issue persists, see Resolving issues with the image on

l

page43.

39 smarttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Power LED status and fault

Solution

symptom

The Power LED is off.

Test the power outlet with a known working device (such as a

l

lamp) to make sure its working properly.

Make sure the power connections at the power outlet, power

l

supply, and interactive pen display are secure.

If the interactive pen display still doesn't turn on, contact

l

SMART Support (smarttech.com/contactsupport).

Resolving issues with the cordless pen and touch

Refer to the following table for information about resolving issues with the cordless pen and touch

interactivity.

NOTE

The interactive pen display does not support the use of fist or palm gestures for erasing.

40 sm arttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Symptom Solution

The Status LED fails to light
when the pen nib comes
close to the surface or
when you press a pen
button.

Make sure the SMARTBoard service is running on your

l

computer.

Open SMARTSettings, and then select About Software

a.

and Product Support > Tools > Diagnostics.

If the Status field contains a “SMARTBoard service is not

b.

running” message, click the Service menu, and then
select Start.

Run the Connection Wizard in SMART Settings to ensure

l

SMART Board Services are running. Open SMARTSettings,
and then press Connect Wizard.

Make sure the USB cable is properly connected to an active

l

port on the computer and to the interactive pen display.

Make sure the latest version of SMART Product Drivers is

l

installed on your computer. See smarttech.com/downloads.

Make sure the computer's USB interface isn't disabled.

l

If a USB extender is installed between the interactive pen

l

display and your computer, remove it and try a direct USB
connection of no more than 16' 5" (5 m).

If you're using a Mac computer equipped with a USB 3.0 port,

l

you may need to install a USB 2.0 hub between the computer
and the interactive pen display.

If the Status indicator still doesn't turn on, contact SMART

l

Support (smarttech.com/contactsupport).

You can't use the cordless
pen to write, erase or move
the mouse.

When you write or draw
with the cordless pen, you
see a pointer instead of
digital ink.

The interactive pen display
responds to touch but not
to writing with a pen.

Check the Status LED, If it's not lit, see above.

Make sure you have selected an ink color using one of the

l

pen color buttons on the side of the interactive pen display.

Make sure the SMARTBoard service is running on your

l

computer (see above).

Run the Connection Wizard in SMART Settings to ensure

l

SMART Board Services are running (see above).

l Ensure the body of the cordless pen is not damaged.

If the cordless pen still doesn't work, contact SMART Support

l

(smarttech.com/contactsupport).

l Make sure the SMARTBoard service is running on your

computer (see above).

Reinstall or update SMART Product Drivers. See

l

smarttech.com/downloads.

41 sma rttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Symptom Solution

When you touch or write on
the screen, the pointer or
digital ink appears in the
wrong place.

The display doesn't
respond to touch or writing
with a pen.

Orient the interactive pen display (see Orienting the
interactive pen display on page16).

NOTE

If you are using the orientation feature while multiple
displays connected to the interactive pen display, press
SPACEBAR on the keyboard until the orientation screen
appears on the interactive pen display.

Make sure the latest version of SMART Product Drivers is

l

installed on your computer. See smarttech.com/downloads.

Make sure the SMARTBoard service is running on your

l

computer (see above).

Run the Connection Wizard in SMART Settings to ensure

l

SMART Board Services are running (see above).

IMPORTANT

You can write notes over applications and your desktop only
if SMARTProduct Drivers is running on your computer. If the
SMART Board icon in the Windows notification area or Mac

Dock has a small red x in the lower right corner or ,
SMARTProduct Drivers is not running on your computer or
the display is not connected properly.

Digital ink doesn't appear
as you expect.

Restart the interactive pen display. See Turning the interactive

l

pen display on and off on page22.

Check the customized pen settings in SMARTNotebook

l

software or SMART MeetingPro software. For more
information on setting digital ink properties (such as, color, line
thickness, line style and transparency), refer to the SMART
software's online Help.

For additional troubleshooting information, refer to the

l

Troubleshooting SMART Ink 5 support site pages at

support.smarttech.com/docs/software/ink/ink­5/en/troubleshooting/.

42 smarttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Symptom Solution

You can't write or draw in
Microsoft Office.

Make sure Microsoft Office 2013 or later is installed.

l

Make sure the Microsoft Word, Excel and PowerPoint ink tools

l

are enabled in SMART Ink Settings. For more information
about enabling these settings, refer to the Changing SMART
Ink 5 Settings support site page at

support.smarttech.com/docs/software/ink/ink-5/en/installing­and-maintaining/changing-settings.

Reinstall or update SMART Product Drivers.

l

For additional trouble shooting information, refer to the

l

Troubleshooting the SMART Ink 5 plug-ins for Microsoft Office

support site at support.smarttech.com/docs/software/ink/ink-

5/en/troubleshooting/troubleshooting-the-smart-ink­plugins.cshtml.

Resolving issues with the image

If you encounter issues with the image on the interactive pen display, refer to the following tables.

For additional information about color issues, see the documentation that came with your

operating system or applications.

Symptoms Solution

The interactive pen display
shows no image and the
Power LED is off.

Make sure the power adapter is connected (see The Power

l

LED is off. on page40).

Press the Power button to turn the interactive pen display on.

l

If the interactive pen display is being used to display a

l

connected computer's image on more than one display,
ensure the computer is configured to be in cloned or
extended desktop mode.

Make sure the video cable is correctly installed between the

l

computer and interactive pen display.

The interactive pen display
shows no image and the
Power LED is orange.

Ensure the video cable is properly connected.

l

Use the OSD options to reset the current display settings to

l

the factory default settings. See Appendix A: Adjusting video
settings with the on-screen display (OSD) menu on page49.

43 smarttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Symptoms Solution

The display shows a “No
Input Signal” message.

Make sure your computer isn't in Power Management mode

l

(sleep or standby). To bring it out of Power Management
mode, press any key on your keyboard, or touch the cordless
pen to the interactive pen display.

Make sure your computer is turned on.

l

Turn your computer and the interactive pen display off, and

l

then make sure:

o

the video cable's connector pins aren't bent or broken.

TIP

Test the video cable by installing it between a
computer and display that are known to function
correctly together.

o

the video card in your computer is installed correctly, and
is operating properly.

Replace any video cable extenders between the computer

ll

and interactive pen display with a standard video cable of a
length no greater than 23' (7 m).

NOTE

For more information on configuring video connections to
your SMART product, see the SMARTInstallation Standards
(smarttech.com/kb/171035).

The screen flashes multiple
times.

Color quality is poor or
inaccurate.

When an image appears for
a long time without
refreshing the screen, an
after image remains.

44 smarttech.com/kb/171254

Change the video resolution/refresh rate of your computer.

l

Replace any video cable extenders between the computer

l

and interactive pen display with a standard video cable of a
length no greater than 23' (7 m).

If you're using an input selector switch box check your

l

hardware connections.

Use the OSD options to return the current display parameters

l

to the factory default settings.

If a VGA cable is installed between the interactive pen display

l

and your computer, try:

o

checking the cable is secure

o

using a shorter VGA cable

Use a screen saver or other power management feature. See the
Image persistence or burn in on LCD displays SMART Communities
article at community.smarttech.com/s/article/Image-Persistence-or-

Burn-In.

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Symptoms Solution

There are lines or snow on
the screen or the image is
flickering or flashing.

Set the connected computer's resolution and refresh rates to

l

one of the following values supported by the interactive pen
display:

Resolution Refresh rate

640 × 480 60Hz

800 × 600 60Hz

1024 × 768 60Hz

1280 × 800 60Hz

1366 × 768 60Hz

1280 × 1024 60Hz

1680 × 1050 60Hz

1920 × 1080 60Hz

Open the on-screen display menu. If it appears correctly, the

l

issue is with the video input.

Restart the interactive pen display. See Turning the interactive

l

pen display on and off on page22.

There are bright spots on
the screen.

The image isn't clear. There
are lines, double images or
other distortions.

The image is cut off or
shifted to the left or right.

The image doesn't fill the
entire screen.

Open the on-screen display menu. If it appears correctly, the

l

issue is with the video input.

Take a photograph of the screen and send it to SMART

l

support. If SMART support determines that the issue is with the
screen and the interactive pen display is under warranty, you
may be eligible for a replacement.

Adjust the interactive pen display's image settings. See Appendix

A: Adjusting video settings with the on-screen display (OSD) menu

on page49.

Adjust any connected computers' video settings, particularly

l

zoom, crop and underscan. See the computer's operating
system documentation.

If the computer's desktop is entirely black, change it to dark

l

gray or a different color.

If the computer's background is extended across multiple

l

screens, duplicate the desktop across the screens or set the
interactive pen display as the only screen.

Adjust any connected computers' video settings, particularly
overscan. See the computer's operating system documentation.

45 smarttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Symptoms Solution

You're experiencing other

Contact SMART Support (smarttech.com/contactsupport)..
issues with image quality, or
the previous solutions don't
resolve the issue.

VGA display issues

If you encounter image issues with the interactive pen display with a VGA connection, refer to the

following table.

Symptom Solution

The image ripples or
flickers.

Use the OSD options to return the display settings to the

l

factory default settings.

Use OSD options to adjust the phase and pitch.

l

Make sure the display adapter or video card matches the

l

resolution and refresh rate specifications of the interactive pen
display.

Select Auto Adjust in the OSD options to automatically

l

optimize the interactive pen display's image. If necessary, use
the OSD options to adjust the phase and pitch.

The image isn't clear, and
text or other portions of the
screen appear blurred.

The image appears shifted
to the left or right on the
screen.

OR

The image size isn't correct.

l

NOTE

See Appendix A: Adjusting video settings with the on­screen display (OSD) menu on page49.

Select 1:1 in the Scaling OSD option to display the image at the

l

actual resolution.

Select Auto Adjust in the OSD options to automatically

l

optimize the display screen image. If necessary, use the OSD
options to adjust the phase and pitch.

Turn the interactive pen display off and then back on.

l

Select 1:1 in the Scaling OSD option to display the image at the

l

actual resolution.

Select Auto Adjust in the OSD options to automatically

l

optimize the display screen image. If necessary, use the Other
OSD option to adjust the phase and pitch, and the vertical and
horizontal positions.

NOTE

See Appendix A: Adjusting video settings with the on­screen display (OSD) menu on page49.

46 smarttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

Resolving Mac-specific issues

If you encounter issues using the interactive pen display with a Mac computer, refer to the

following table.

Symptom Solution

At startup, a message
states that SMART Product
Drivers failed to load or the
interactive pen display
preferences aren't created.

Make sure the Power LED is on and the USB cable is securely

l

connected to an active USB receptacle on your computer or
to a USB hub.

Connect the interactive pen display to a different USB port.

l

Select Finder > Utilities > System Profiles > Content >

a.

Hardware > USB, and then make sure your USB pen
display model is listed.

Select Finder > Utilities.

b.

Start the Disk Utility program, and then

c.

Run Repair Disk Permissions from the First Aid tab. If this

d.

doesn't resolve the problem, contact SMARTSupport.

Handwriting Recognition
doesn't work correctly.

Ink preference files may be damaged. Remove the damaged
Ink preference files (see To remove ink preference files from
your Mac computer below).

You can remove damaged ink preference files from your Mac computer to resolve some issues

with handwriting recognition and digital ink.

To remove ink preference files from your Mac computer

1. Start your computer in Administration mode.

2. Select Apple menu > System Preferences > Ink, and then select to disable handwriting

recognition.

3. Select Finder > Home > Library > Preferences, and then remove the following files:

o

com.apple.ink.framework.plist

o

com.apple.ink.inkpad.plist

o

com.apple.ink.inkpad.sketch

NOTE

The files are recreated automatically when you enable handwriting recognition in the

next step.

47 smarttech.com/kb/171254

CHAPTER 6

TROUBLESHOOTING THE INTERACTIVE PEN DISPL AY

4. Select Apple menu > System Preferences > Ink, and then enable handwriting recognition.

Contact Apple Support if the handwriting recognition and digital ink issues persist.

48 smar ttech.com/kb/171254

Appendix A

on-screen display (OSD) menu

Changing settings in the OSD menu 50

OSD menu settings 51

Brightness/Contrast 51

Custom RGB 51

Color Presets 51

Display Settings 52

VGA Settings 52

Other Settings 52

If you're using a VGA video input, the screen settings adjust automatically when you turn on the

interactive pen display. This feature adjusts the phase settings and the vertical and horizontal

positions. You can also use the on-screen display (OSD) menu to adjust the screen settings.

IMPORTANT

Changing color, color temperature, contrast, brightness, or backlight settings overrides the color

profile used with interactive pen display.

NOTES

l For the best display quality, set the video card to the 1920 × 1080 native resolution of the

interactive pen display.

l If the interactive pen display doesn't adjust the screen settings automatically, you can use

the Auto Adjust OSD option (VGA only).

49 smarttech.com/kb/171254

APPENDIX A

ADJUSTING VIDEO SETTINGS WITH THE ON-SCREEN DISPLAY (OSD) MENU

Changing settings in the OSD menu

No. OSD control

1

2

3 OSD menu button

4

5

To change settings in the OSD menu

1. Press the OSD menu button on the side control panel.

The OSD menu appears.

Press and to browse to the sub-menu that contains the setting you want to change.

2.

Press to select the sub-menu.

3.

TIP

Select item

Up arrow

Down arrow

Previous menu item

Press to return to the previous screen.

50 smarttech.com/kb/171254

APPENDIX A

ADJUSTING VIDEO SETTINGS WITH THE ON-SCREEN DISPLAY (OSD) MENU

Press and to browse to the setting you want to change.

4.

Press to select the setting, and then press or to change the setting.

5.

The changes you make are applied immediately.

Press to save your changes.

6.

Press to return to the previous screen.

7.

OR

Press the OSD menu button to exit the on-screen menu.

OSD menu settings

These tables describe the settings available through the OSD menu.

Brightness/Contrast

Menu item Function

Brightness Adjusts the brightness of the image and background

Contrast Adjusts the difference between the lightest and darkest areas of

the image

Backlight Adjust the back light brightness

Custom RGB

Menu item Function

Red Adjust the color values for red

Green Adjust the color values for green

Blue Adjust the color values for blue

Color Presets

Menu item Function

5000K Sets the color temperature to 5000K

51 smarttech.com/kb/171254

APPENDIX A

ADJUSTING VIDEO SETTINGS WITH THE ON-SCREEN DISPLAY (OSD) MENU

Menu item Function

6500K Sets the color temperature to 6500K

9300K Sets the color temperature to 9300K

Direct Displays colors directly from the video card without any adjustment

Display Settings

Menu item Function

Scaling Sets the scaling to:

Full: Resizes the image to fill the whole screen.

l

Aspect: Resizes the image to fill as much of the screen as

l

possible while maintaining the correct aspect ratio.

1:1: Displays the image at the actual resolution.

l

Horizontal Position Controls the image's horizontal position within the display area

Vertical Position Controls the image's vertical position within the display area

VGA Settings

NOTE

The VGA Settings menu is only accessible when a VGA cable is used to connect the interactive

pen display to a computer.

Accessing the VGA settings menu enables you to adjust the display's Phase and Pitch settings.

You can also enable settings to be set automatically by selecting Auto Adjust.

Other Settings

Menu item Function

Language Selects the language used by the OSD menu

Menu Transparency Changes the opacity of the OSD menu background

Reset Restores the display's settings to their factory default settings

52 smarttech.com/kb/171254

Appendix B

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment and batteries contain substances that can be harmful

to the environment and to human health. The crossed-out wheeled bin symbol indicates

that products should be disposed of in the appropriate recycling stream and not as regular

waste.

More information

See smarttech.com/compliance for more information.

53 smarttech.com/kb/171254

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171254