Operator’s Manual smart fortwo coupé and smart fortwo cabriolet
Symbols
Trademarks®:
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Bluetooth®is a registered trademark of
Bluetooth SIG Inc.
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ESP®is a registered trademark of
Daimler.
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iPod®is a registered trademark of Apple
Inc., registered in the U.S.A. and other
countries.
The following symbols are found in this
Operator’s Manual:
*Optional equipment is identified with
an asterisk. Since standard equipment
varies between models, the descriptions and illustrations in this Operator’s Manual may differ slightly from
the actual equipment of your vehicle.
WARNING
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Warning notices draw your attention to hazards that may endanger your health or life,
or the health or life of others.
!
Highlights hazards that may result in
damage to your vehicle.
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Helpful hints or further information
you may find useful.
X
This symbol points to instructions for you to follow.
X
A number of these symbols appearing in succession indicates a
multiple-step procedure.
Y page
This symbol tells you where you
can find additional information
on a topic within this Operator’s
Manual.
YY
This continuation symbol marks a
warning or procedure which is
continued on the next page.
Dis‐Dis‐
playplay
Text in displays, such as the
control system displays, are
printed in the type shown here.
Service and Literature
Your authorized smart center has trained
technicians and Genuine smart Parts to
service your vehicle properly.
For expert advice and quality service, contact an authorized smart center.
For further information you can find us on
the smart web-site www.smartusa.com (USA
only) or www.thesmart.ca (Canada only).
WARNING
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To help avoid personal injury, be extremely
careful when performing any service work
or repairs. Improper or incomplete service
or the use of incorrect or inappropriate
parts or materials may damage the vehicle
or its equipment, which may in turn result
in personal injury.
If you have any questions about carrying out
any type of service, turn to the advice of an
authorized smart center.
We reserve the right to make changes in
design and equipment.
Therefore, information, illustrations and
descriptions in this Operator’s Manual
might differ from your vehicle.
Reprinting, translation and copying, even
of excerpts, is not permitted without our
prior authorization in writing.
As at 13.06.2013
Let the fun begin!
Take a moment to familiarize yourself with
your smart fortwo coupé or smart fortwo
cabriolet and read through the Operator’s
Manual before driving. This will ensure
you get more fun out of your vehicle - and
avoid danger to yourself and others.
This Operator’s Manual contains very
important information about how to safely
and effectively operate the vehicle. It is
important to note that this is a unique
vehicle. It is obviously smaller than most
vehicles on the road and, for this reason,
it can provide both unique experiences and
special responsibilities. It is extremely
important that you read this entire Manual
and that you familiarize yourself with how
the vehicle works. Some of the features may
be different from the features on other
compact passenger vehicles. Should you
have any questions about the vehicle and
how to safely operate its features, please
use common sense and contact smart dealer
representatives, who are available to help
you.
smart is a vehicle manufactured by
Daimler, distributed in the United States
by Mercedes-Benz USA LLC, and in Canada
by Mercedes-Benz Canada, and sold and
serviced by independent, authorized smart
centers.
Because of this vehicle’s unique characteristics, we strongly recommend that you
service and maintain the vehicle only at
authorized smart service facilities. A list
of service facilities is available by calling smart Customer Assistance representatives at:
1‑800‑762‑7887 (in the USA)
1‑877‑627‑8004 (in Canada)
Although we cannot prevent you from serv-
icing the vehicle at facilities other than
smart authorized facilities, this is not
advisable.
Optional extras are identified with an
asterisk*. The equipment in your vehicle
may vary depending on the model, version
and availability. smart is constantly
bringing its vehicles up to the very latest
state of the art and reserves the right to
modify them in form, equipment and engineering.
Should you find that a particular feature in
this manual is important to your decision
to purchase the vehicle, we recommend that
you personally check the vehicle to ensure
that this feature has been installed before
buying the vehicle.
The Operator’s Manual and Scheduled Maintenance Guide/Warranty Booklet (USA only)
or Service/Warranty Booklet (Canada only)
belong to the vehicle. You should always
keep these documents in the vehicle and
make sure you pass them on to the next owner
if and when you sell your smart.
Please contact an authorized smart center
if you have any further questions.
The Technical Documentation team at
Daimler wishes you many happy hours at the
wheel.
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Contents
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Index ............................................ 4
Introduction ................................. 13
At a glance .................................... 19
We recommend using Genuine smart Parts as
well as conversion parts and accessories
explicitly approved by smart for your
vehicle model.
We have tested these parts to determine
their reliability, safety and special suitability for smart vehicles.
We are unable to make an assessment for
other products and therefore cannot be
held responsible for them, even if in individual cases an official approval or
authorization by governmental or other
agencies should exist. Use of such parts
and accessories could adversely affect the
safety, performance or reliability of your
vehicle. We strongly recommend that you
not use them.
Genuine smart Parts as well as conversion
parts and accessories approved by us are
available at your authorized smart center
where you will receive comprehensive
information about use and installation of
appropriate parts.
ized smart center will be glad to demonstrate the proper procedures.
We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore,
information, illustrations and descriptions in this Operator’s Manual might differ from your vehicle.
Optional equipment is also described in
this manual, including operating instructions wherever necessary. Since they are
special-order items, the descriptions and
illustrations herein may vary slightly from
the actual equipment of your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized smart center will
be glad to inform you of correct care and
operating procedures.
The Operator’s Manual and Maintenance/
Warranty Booklet (USA only) or Service/
Warranty Booklet (Canada only) are important documents and should be kept with the
vehicle.
Operator’s Manual
This Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longer service life
of the vehicle, we urge you to follow the
instructions and warnings contained in
this manual. Ignoring them could result in
damage to the vehicle or personal injury to
you or others. Vehicle damage caused by
failure to follow instructions is not covered by the smart Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about the
operation of any equipment, your author-
Warranty information
The smart USA Warranty booklet (USA only)
or the Warranty booklet (Canada only) contains detailed information about the warranties covering your smart, including:
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smart USA Limited Warranty (USA only)
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New Vehicle Limited Warranty (Canada
only)
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Emission System Warranty
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Emission Performance Warranty
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Corrosion Warranty
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California, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode
Island, and Vermont Emission Control
System Warranty
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smartmove Assistance (Canada only)
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State Warranty Enforcement Laws (Lemon
Laws, USA only)
>> Introduction.
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Important notice for California retail
buyers and lessees of smart automobiles
Under California law you may be entitled
to a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA LLC and/or its authorized repair or service facilities fail to
fix one or more substantial defects or malfunctions in the vehicle that are covered
by its express warranty after a reasonable
number of repair attempts. During the
period of 18 months from original delivery
of the vehicle or the accumulation of
18 000 miles (approximately 29 000 km) on
the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following
occurs:
(1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that
defect or malfunction has been subject
to repair two or more times, and you
have directly notified Mercedes-Benz
USA LLC in writing of the need for its
repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have
directly notified us in writing of the
need for its repair, or
(3) the vehicle is out of service by reason
of repair of the same or different substantial defects or malfunctions for a
cumulative total of more than 30 calendar days.
Written notification should not be sent to
a dealer, it should be addressed to:
Mercedes-Benz USA LLC
One Mercedes Drive
Montvale, NJ 07645
Maintenance
The Scheduled Maintenance Guide (USA) and
Service Booklet (Canada) describes all the
necessary maintenance work which should
be performed at regular intervals. It is
important that you service your vehicle in
accordance with the prescribed maintenance schedule. Failure to do so may render
your vehicle unsafe, it may affect the durability of the vehicle, and it may otherwise
void the limited, express warranty.
Always have the Scheduled Maintenance
Guide (USA) or Service Booklet (Canada)
with you when you take the vehicle to your
authorized smart center for service. The
service advisor will record each service in
the booklet for you.
Roadside Assistance
The smartmove Assistance (Canada) and
smart 1 service (USA) Program provides
factory trained technical help in the event
of a breakdown. Calls to the toll-free Roadside Assistance number
1-800-762-7887 (in the USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer Assistance Representatives 24 hours a day,
365 days a year.
Roadside Assistance will be provided in
accordance with standard program guidelines which include providing service to
the vehicle up to a reasonable distance
from a paved roadway. We will make every
effort to assist in a breakdown situation,
however, the accessibility of your vehicle
will be determined by our authorized smart
center technician or the tow service provider on a case-by-case basis and may be a
factor in our ability to respond.
Additional charges may be applicable for
a breakdown location determined not to be
a reasonably accessible roadside location
as determined by our authorized technician and tow service provider.
>> Introduction.
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For additional information refer to the
smart Roadside Assistance Program brochure (USA) or the Warranty Booklet (Canada) in your vehicle literature portfolio.
Change of address or ownership
In the USA: If you change your address, be
sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you change your address, be
sure to send in the “Change of Address
Notice” found in the Warranty Booklet, or
simply call the Customer Service at
1-800-387-0100.
Maintaining your current address information with smart will enable us to contact
you should important new information
about the vehicle, such as recalls, become
available.
If you sell your smart, please leave all literature with the vehicle to make it available to the next operator.
In the USA: If you bought this vehicle used,
be sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you bought this vehicle used,
be sure to send in the “Notice of Pre‑Owned
Vehicle Purchase” found in the Warranty
Booklet, or call the Customer Service at
1-800-387-0100.
Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in foreign countries, please be aware that:
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Service facilities or replacement parts
may not be readily available.
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Unleaded gasoline for vehicles with catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
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Gasoline may have a considerably lower
octane rating, and improper fuel can
cause engine damage.
Operating safety
WARNING
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Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are
interconnected, any modifications made
may produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of
your vehicle.
See an authorized smart center for repairs
or modifications to electronic components.
Improper work or modifications on other
vehicle systems could also have a negative
impact on the operating safety of the vehicle.
WARNING
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Some safety systems only function while the
engine is running. You should therefore
never turn off the engine while driving.
WARNING
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Heavy blows against the vehicle underbody
or tires/wheels, for example when running
over an obstacle, road debris or a pothole,
may cause serious damage and impair the
operating safety of your vehicle.
If you feel a sudden significant vibration
or ride disturbance, or you suspect that
damage to your vehicle has occurred, you
should turn on your hazard warning flashers, carefully slow down, and drive with
caution to an area which is a safe distance
from the road.
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>> Introduction.
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Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized smart center or other qualified
maintenance or repair facility for further
inspection or repairs.
Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following information and rules:
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the safety precautions in this manual
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the “Technical data” section in this manual
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traffic rules and regulations
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motor vehicle laws and safety standards
WARNING
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Various warning labels are attached to your
vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly
instructed to do so by information on the
label itself. Removal of any of these labels
may cause you and others to be unaware of
certain risks which may result in an accident and/or personal injury.
Problems with your vehicle
If you should experience a problem with
your vehicle, particularly one that you
believe may affect its safe operation, we
urge you to immediately contact an authorized smart center to have the problem diagnosed and corrected if required. Do not
drive the vehicle if you believe it may not
be safely operated. If the matter is not
handled to your satisfaction, please discuss the problem with the smart center
management, or if necessary contact us at
one of the following addresses:
In the USA:
Mercedes-Benz USA LLC
One Mercedes Drive
Montvale, NJ 07645
In Canada:
Customer Relations Department
98 Vanderhoof Avenue
Mercedes-Benz Canada, Inc.
Toronto, Ontario, M4G 4C9
Reporting safety defects
For the USA only: The following text is published as required of manufacturers under
Title 49, Code of U.S. Federal Regulations,
Part 575 pursuant to the National Traffic
and Motor Vehicle Safety Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become
involved in individual problems between
you, your dealer, or Mercedes-Benz USA
LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters, 1200
New Jersey Avenue, SE, West Building,
Washington, DC 20590. You can also obtain
other information about motor vehicle
safety from http://www.safercar.gov.
Vehicle data recording
Information regarding electronic
recording devices
(Including notice pursuant to California
Code § 9951)
Please note that your vehicle is equipped
with devices that can record vehicle systems data.
This information helps, for example, to
diagnose vehicle systems after a collision
and to continuously improve vehicle
safety.
smart may access the information and share
it with others
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for safety research or vehicle diagnosis
purposes
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with the consent of the vehicle owner or
lessee
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in response to an official request by law
enforcement or other government agency
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for use in dispute resolution involving
smart, its affiliates or sales/service
organization and/or
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as otherwise required or permitted by
law
>> Introduction.
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Information on copyright
General information
Information on license for free and opensource software used in your vehicle and
its electronic components is available on
the following website: