SMART MX Series, SBID-MX275, SBID-MX265, SBID-MX286 Instruction For Installation And Maintenance

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SMARTBoard MX series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX265 | SBID-MX275 | SBID-MX286

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Learn more

This guide and other resources for SMARTBoardMX series interactive displays are available in the Support section of the SMARTwebsite (smarttech.com/support). Scan this QRcode to view these resources on your mobile device.

Trademark n ot ice

SMARTBoard, smarttech, the SMART lo go and all SMART taglines are trademarks or re gis tere d trademarks of SMARTT echnologie sULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their re spective owner s.

Copyrigh t no tice

© 2 018SMARTTe chnologiesULC. All rig hts r es erved . No part of this publication may be re pr od uced, transmitted, transcrib ed , stor ed in a retrieval system or translated into any language i n any form by any means without the pri or written consent of SMARTT echnologie sULC. Information in this manual is subje ct to change without notice and does not rep re se nt a commitmenton the p art of SMART.

This prod uct and/or use thereof is co ver ed by o ne or more of the follo wing U.S. p atents:

www.smarttech.com/patents

12/2018

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Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect the display and iQ appliance to a wired or wireless network with Internet access to automatically download and apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

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IMPORTANT INFORMATION

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other than the one supplied with the

display..

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

l Before inserting or removing the iQ appliance from the display, turn off the display using the

switch at the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where you’re installing the display.

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IMPORTANT INFORMATION

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the display.

IMPORTANT

l The following are the normal operating requirements for the display, including AM module

and speakers:

Model Power requirements

SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 115 W max

SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 224 W max

SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 265 W max

l For additional requirements and other information, refer to the display’s specifications (see

More information on page8).

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

NOTE

This equipment has been tested and found to complywith the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to providereasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installedand used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residentialarea is likelyto cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.

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IMPORTANT INFORMATION

Radiation exposure statement

This equipment complies with FCC radiation exposure limitsset forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and EconomicDevelopment Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limitsset forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositifne doit pas produire de brouillage préjudiciable,et

2. ce dispositifdoit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établiespour un environnement non contrôlé. Cet équipement doit être installéet utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity: AM40

Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU.

The fulltext of the EUdeclaration of conformity is availableat the followinginternet address: smarttech.com/compliance The frequency band and the maximum transmitted power in EUare listedbelow:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR.5150MHz5350MHz is for indoor use only.

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IMPORTANT INFORMATION

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

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Contents

Important information i

Federal Communication Commission interference statement iii Innovation, Science and Economic Development Canada statement iv EU declaration of conformity: AM40 iv

Chapter 1: Welcome 1

About this guide 1 Identifying your specific model 2 Features 2 Components 3 Accessories 6 More information 8

Chapter 2: Installing the display 9

Moving the display to the installation site 9 Installing the display on a wall 12 Installing the display on a stand 18

Chapter 3: Connecting power, cables and devices 19

Connecting the iQ appliance 20 Connecting power 20 Connecting to a network 20 Connecting cables for room computers, guestlaptops and other input sources 21 Connecting external speakers 23 Connecting room control systems 24 Connector reference 25

Chapter 4: Configuring the network 29

Chapter 5: Turning on the display for the first time 31

Chapter 6: Orienting the display 33

Orienting the display 33

Chapter 7: Maintaining the display 35

Checking the display installation 35 Cleaning the screen 36 Cleaning the touch sensors 36 Maintaining ventilation 37 Preventing condensation 37

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CONTENTS

Replacing the pens 37 Turning the display off and back on 38 Resetting the display 38 Removing and transporting the display 38 Updating iQ system software 39 Updating the display’s firmware 40

Chapter 8: Troubleshooting 43

Resolving general issues 43 Resolving issues with power 44 Resolving issues with image or video quality 45 Resolving issues with audio 47 Resolving issues with touch and digital ink 48 Resolving issues with remote management 49 Resolving issues with the iQ experience 50 Resolving issues with software 50 Referring to the SMART knowledge base for additional troubleshooting information 50 Contacting your reseller for additional support 51

Appendix A: Adjusting iQ settings 53

Network settings 53 Personalization 54 Application settings 54 System settings 55

Appendix B: Adjusting display settings 59

Exiting the display’s settings 59 Network 59 Screen lock 60 Advanced 61 Update 62 Recovery 62 About 63

Appendix C: Remotely managing the display 65

Configuring the serial interface settings 66 Communication structure 66 Power states 69 Commands 70

Appendix D: Identifying the display 73

Appendix E: Supported resolutions 75

HDMI1 in, HDMI 2 in and HDMI 3 in 75 VGA 75

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CONTENTS

Appendix F: Hardware environmental compliance 77

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 77 Batteries 77 More information 77

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Chapter 1

About this guide 1 Identifying your specific model 2

Identifying your SMARTBoard MX series interactive display model 2 Features 2 Components 3

iQ appliance 4

Screen 4

Pens 5

Front connector panel 5

Front control panel 6

Remote control 6

Remote control sensor 6

Status light 6

Ambient light sensor 6

Internal speakers 6 Accessories 6

SBA-100 projection audio system 7

SMART Audio 400 classroom amplification system 7

USB extenders 7 More information 8

This chapter introduces the SMARTBoard® MX series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard MX series interactive display. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time

l How to configure the iQ appliance

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l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information on the display’s settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page8).

Identifying your specific model

SMART offers several different models of the SMARTBoard MX series interactive display and iQ appliance.

Identifying your SMARTBoard MX series interactive display model

The following models of SMARTBoard MX series interactive display are available:

Model Screen size (approximate)

SBID-MX265 65" (165 cm)

SBID-MX275 75" (190 cm)

SBID-MX286 86" (218 cm)

Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page8).

For help identifying your display, see Appendix D: Identifying the display on page73.

Features

The SMARTBoard MX series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates.

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The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance provides one-touch access to

collaborative tools, including a whiteboard, wireless screen sharing and a web browser.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm.

Up to two users can write or draw digital ink on the screen at the same time.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

Components

The display consists of the following components:

Requires SMART Product Drivers to be installed.Some applications might not support all touch points.

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No. Name More information

Pictured

1 Screen Page4

Front control panel Page6

3 Light sensor Page6

4 Remote control sensor / status light Page6

7 Front connector panel

Pen (×2) Page5

Speakers Page6

Page5

Side connector panel Page25

iQ appliance Page4

Not pictured

10 AC switch Page31

11 Bottom connector panel Page26

12 Remote control Page6

iQ appliance

The iQ appliance is inserted in the accessory slot on the back of the SBID-MX265, SBID-MX275 and SBID-MX286 models.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

Screen

The following are the dimensions for the display:

Model Diagonal Active touch area Active image area

SBID-MX265 64 1/2" (163.9cm) 573/8" × 32 3/4" (145.7cm ×

83.3cm)

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56 1/4" × 31 5/8" (142.9 cm × 80.4 cm)

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Model Diagonal Active touch area Active image area

SBID-MX275 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8cm ×

96.6cm)

SBID-MX286 855/8" (218.4 cm) 763/8" × 43 3/4" (194.1 cm ×

111.2cm)

65" × 36 1/2" (165 cm × 92.8cm)

74 5/8" × 42" (189.5 cm ×

106.6cm)

Pens

The display comes with two pens.

The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink.

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 USB Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB Type-B connector

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to

the display (see page21).

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Front control panel

The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons.

Remote control

The remote control is an alternative to the front control panel for controlling the display.

Remote control sensor

The status light blinks green and red when it registers a button being pressed on the remote control.

Status light

The status light blinks green and red when it registers a button being pressed on the remote control.

When the status light is red, the display is in a low power state. To wake the display, press the

Power button on the front control panel or POWERon the remote control.

Ambient light sensor

The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make sure Auto is enabled in Brightness and volume in the display’s settings. See Brightness and volume on page61.

Internal speakers

The display includes two 10 W rms integrated speakers. You can also connect external speakers (see Connecting external speakers on page23).

Accessories

Accessories for the display include the following:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

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SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display’s front control panel or the digital volume controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications (smarttech.com/kb/171137).

NOTE

The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.

USB extenders

As noted in Connecting cables for room computers, guestlaptops and other input sources on page21, the USB connection between the display and computer should be no longer than 16' (5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

SMARTrecommends only using USBextenders with the USB connectors on the side and bottom connector panels on the display.

Fore more information, see:

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l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART

interactive display

l USBcables and connectors

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

User’s guide smarttech.com/kb/171284

SBID-MX165, MX175, MX186, MX265, MX275 and MX286

smarttech.com/kb/171274

installation instructions

SBID-MX265 specifications smarttech.com/kb/171240

SBID-MX275 specifications smarttech.com/kb/171259

SBID-MX286 specifications smarttech.com/kb/171260

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard MX series interactive displays pages in the Support section.

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Chapter 2

Moving the display to the installation site 9

Using transportation aides 10

Accommodating doorways, hallways and elevators 10

Dealing with cracked, chipped or shattered glass 11

Saving the original packaging 11 Installing the display on a wall 12

Choosing a location 12

Choosing a height 14

Assessing the wall 14

Selecting mounting hardware 15

Selecting a wall mount 15

Mounting the display 15

Mounting multiple displays 18 Installing the display on a stand 18

Using SMART mobile stands 18

Using a third-party stand 18

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to install it.

On occasion, you might also need to move the display to another location after initially installingit.

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IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that

occur during the display’s transportation.

l When moving the display, do the following:

Follow local safety regulations and standards.

Keep the display in its original packaging.

Move the display so that its top frame faces up.

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

NOTE

Larger, heavier models feature eyebolt mounting holes for use with a mechanical lift. Refer to these models’ installation instructions for information about using a mechanical lift.

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

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INSTALLING THE DISPLAY

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up).

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered glass on an interactive display, for information about conditions that can cause the display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as possible in case you need to move the display again after you initially install it. This packaging was designed to provide the best possible protection against shock and vibration.

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Moving the display without correct packaging can lead to product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).

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Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

Choosing a location

Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the

display. Refer to local regulations regarding accessibility. The location allows for multiple users to access the display at a time.

The location accommodates room traffic patterns, and there are no

tripping hazards. The display is not installed where it could be hit by a door or gate.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display. Furniture, wall décor and other room features, such as light switches and

thermostats, do not block the display or are blocked by it. (You might be able to move some of these room features to accommodate the display.)

The location is close to the following:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

Speakers and other devices that you want to connect to the display

NOTES

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If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables or cable extenders.

The location is not where the mains power supply enters the building.

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Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Risks of light Interference include:

Reduced visibility: Light sources can cause glare on the display’s screen, reducing its visibility.

Touch system interference: Many displays use infrared (IR) light as a key component of the touch system. Strong light that hits the display’s screen directly can cause interference with the touch system and prevent the display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard MX

or MX100 for the best audio performance.

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Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page8). The display isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the display.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4" (10

cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see

smarttech.com/accessories).

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NOTE

Refer to the display’s specifications for its weight (see More information on page8).

In some situations, you may need to request an engineering analysis to determine if the wall can support the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted.

Refer to the installation instructions for the mounting hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use additional hardware to transfer some of the weight to the floor.

The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instructions (smarttech.com/kb/171274).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can support the display’s weight as well as the weight of any attached accessories and can accommodate the display’s dimensions.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of adisplay are designed to work properly when the display is mounted in the orientation described in its installation instructions. Mounting the display in a different orientation can cause malfunctions and will void the display’s warranty.

There are a number of potential hazards of mounting adisplay in a non-standard orientation or angle:

l Mounting adisplay horizontally (like a table top) can cause the glass to sag, damaging the

display or interfering with the display’s touch system.

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l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature

failures and, in displays that use projectors, exploding projector bulbs.

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

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l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for

the display’s weight and size.

l If you’re not using the included bolts to fasten the wall mount to the display, see the following

table.

SMARTBoard MX265

SMARTBoard MX275

Minimum M6 length

Maximum M6 bolt length

Fasten force

Minimum M8 length

Maximum M8 bolt length

Fasten force

14 mm + x mm where x is the combined thickness of the wall

mount and washer

18 mm + x mm where x is the combined thickness of the wall

mount and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

18 mm + x mm where x is the combined thickness of the wall

mount and washer

30 mm + x mm where x is the combined thickness of the wall

bracket and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

SMARTBoard MX286

Minimum M8 length

Maximum M8 bolt length

Fasten force

17 smarttech.com/kb/171257

Do not over-tighten the bolts.

14 mm + x mm where x is the combined thickness of the wall

mount and washer

30 mm + x mm where x is the combined thickness of the wall

mount and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

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Mounting multiple displays

A multiple-display configuration can include two or more displays in a variety of arrangements. SMART recommends that you mount no more than three displays in a convex arrangement.

NOTE

Different displays support multiple-display configurations to varying degrees. Consult adisplay’s documentation before including it in a multiple-display configuration.

Although a computer can support up to 16 touch-sensitive displays, the demands on the computer and graphics card increase as you add more displays. If you want to use more than three displays, SMART recommends that you work closely with an experienced installer.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard MX on

a stand.

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Chapter 3

devices

Connecting the iQ appliance 20 Connecting power 20 Connecting to a network 20 Connecting cables for room computers, guestlaptops and other input sources 21

Using recommended cables 21

Connecting to the side connector panel 22

Connecting to the bottom connector panel 22

Connecting to the front connector panel 23

Viewing a connected computer or other device’s input 23 Connecting external speakers 23 Connecting room control systems 24 Connector reference 25

Side connectorpanel 25

Bottom connectorpanel 26

Front connector panel 27

iQ appliance 27

Other connectors 28

Connect the display to power after you install it but before you turn it on for the first time. You can also connect cables for room computers, guest laptops or other input sources as well as for speakers and room control systems.

By installing cables in advance, you make use of connectors that might not be accessible after the display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.

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Connecting the iQ appliance

For more information about installing the iQ appliance in SMARTBoard MX series interactive displays, see the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instructions (smarttech.com/kb/171274).

Connecting power

SBID-MX265 SBID-MX275 SBID-MX286

Connect the supplied power cable from the AC power inlet on the side of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information (see More information on page8).

Connecting to a network

The display requires a network connection for downloading software and firmware updates, and a number of the iQ appliance’s apps require a network connection as well. You can use one of the display’s RJ45 jacks (pictured) to connect to a network, or you can use a Wi-Fi connection. For more information about the display’s network connection and configuration, see Connecting to a network.

You can also connect a computer to the display’s other RJ45 jack so the display and computer are connected to the same network.

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IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

Connecting cables for room computers, guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

Using cables that exceed these maximum lengths may produce unexpected results, such as degraded picture quality or degraded USB connectivity.

Use only certified HDMI cables that have been tested to support the performance standard you require.

populated and wired.

computer and the display is greater than 16' (5 m). For more information, see USB extenders on page7.

The performance of cables longer than 23' (7 m) is highlydependent on the cable’squality.

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Connecting to the side connector panel

The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Both connectors can accommodate an HDMI cable for video and audio, and both support HDMI 2.0.

NOTES

l The USB Type-B connector for touch control is located on the bottom connector panel. See

Connecting to the bottom connector panel below.

l You can connect a wireless USB keyboard and mouse to the two USB Type-A connectors.

Connecting to the bottom connector panel

The bottom connector panel includes a video connector and USBconnector:

l VGA: This connector can accommodate a VGA cable for video.

l USBType-B: This connector can accommodate a USB cable for touch control for computers

connected to HDMI 1, HDMI 2 or VGA.

NOTE

When connecting a computer to the VGA connector, use the Stereo 3.5 mm in connector for audio.

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Connecting to the front connector panel

In addition to the three sets of video connectors on the side and bottom connector panel, there is one set of computer connectors on the front control panel:

l HDMI 3: This set of connectors can accommodate a

USBcable for touch control and an HDMI cable for video and audio. This input supports HDMI1.4 with HDCP1.4.

l USBType-B: This connector can accommodate a USB

cable for touch control for computers connected to HDMI

Viewing a connected computer or other device’s input

Users can tap the Input button to open the input selection menu. Tap an input source to view the computer or other device’s input on the display.

For information about viewing a connecteds device’s input, see the SMARTBoard MX series interactive display user’s guide (smarttech.com/kb/171284).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a room. You can connect external active speakers if you’re providing sound in a larger space. See SMART Audio 400 classroom amplification system on page7 for more information. You can connect external speakers to the display using the stereo

3.5mm out connector (pictured).

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The display also provides a Sony/Philips Digital Interface (S/PDIF) optical out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system. Refer to the display’s documentation to see if it works with an external room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix C: Remotely managing the display on page65).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote control.

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Connector reference

Side connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 HDMI 1.4 out (HDCP-

compliant)

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External monitor This connector is HDCP-

encrypted HDMI.

NOTE

HDMIout is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions.

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CONNECTING POWER, CABLES AND DEVICES

No. Connector Connects to Notes

2 USB Type-A

connector

USB drives and other devices

Connect a USBdrive to update the display’s firmware.

NOTE

If troubleshooting an issue with the display, connect a USB mouse to navigate the display’s on-screen menu.

3 USB Type-A

connector

USB drives and other devices

Connect USB drives and other devices that you want to use with the currently selected input source.

4 HDMI 1 2.0 in HDMI 1 input

See page21.

(videoandaudio)

5 HDMI 2 2.0 in HDMI 2 input

See page21.

(videoandaudio)

6 RJ45 (×2) Network See page20.

Bottom connectorpanel

The following diagram and table present the connectors on the display’s bottom connector panel:

No. Connector Connects to Notes

1 USB Type-B HDMI 1, HDMI 2 or VGA

input (touch)

2 RS-232 Room control system See page65.

3 Stereo 3.5 mm out External speakers or audio

system

4 S/PDIF out Optical digital audio output See page23.

5 Stereo 3.5 mm in VGA input (audio) See page21.

6 VGA in VGA input (video) See page21.

See page21.

See page23.

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Front connector panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Name Procedure

1 USB Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB Type-B connector

4 HDMI 3 input connector Connect a computer or other input source to

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

the display (see page21).

iQ appliance

The following diagram and table present the connectors on the iQ appliance:

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No. Connector Connects to Notes

1 RJ45 [N/A] Do not use this connector. Use

the connectors on the display instead. See page20.

2 USB Type-A (×2) [N/A] Do not use. See page27.

3 HDMI out [N/A] Do not use. See page25.

5 Micro SD [N/A] This connector is a service port.

6 LED [N/A] LED lights green when the iQ

appliance is inserted in the accessory slot and turned on.

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on page18 and Appendix C: Remotely managing the display on page65).

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Chapter 4

You can connect the display to a network using Wi-Fi or an Ethernet connection. Before connecting the display, your organization’s network administrators need to configure the network to allow users to update the display’s firmware automatically and use all the features of the iQ experience.

To configure the network

1. To configure the network for use with all the iQ experience features, see Configuring the display’s network connection in Connecting a SMART display with the iQ experience to a

network.

2. Open the port required for automatic firmware updates:

Protocol Port range

TCP 80

3. Add the following URLs to the network whitelist:

URL

http://api.lango-tech.cn

http://lango-tech.cn/

http://otaa.lango-tech.cn

http://otag.lango-tech.cn

http://downloads.smarttech.com

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Chapter 5

time

Turn on the display after mounting it and connecting power and devices.

To turn on and set up the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Select your time zone, and then tap Next.

5. Set the date, and then tap Next.

6. Set the time, and then tap Next.

7. Name the display, and then tap Next.

8. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

IMPORTANT

The display needs an internet connection for downloading and installing important updates. Ask the network administrator to confirm that the network has been correctly configured for the iQ experience. For more information about network configuration, see Connecting a

SMART display with the iQ experience to a network.

9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board MX series interactive displays user’s guide (smarttech.com/kb/171284).

10. Select the apps you want to appear in the Apps Library, and then tap Next.

TIP

To change which apps appear in the Apps Library, see Adding or removing apps from the

launcher.

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11. Tap Finish.

The Welcome screen appears.

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Chapter 6

Use SMART Settings on computers connected to the display to orient it.

Orienting the display

If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display.

NOTE

You can use your finger or a pen to orient the display.

To orient the display when connected to a computer

1. Open SMARTSettings.

Operating system

Windows® 10

Windows 8

Windows 7 Select Start > All Programs > SMART Technologies >

macOS

2. Tap Orient.

Procedure

Select Start.

Scroll to and select SMART Technologies > SMARTSettings.

Open the Apps screen.

Scroll to and select SMART Technologies > SMARTSettings.

SMARTTools>SMARTSettings.

Press the SMARTBoard icon on the Mac menu bar.

Press SMARTSettings.

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3. Tap the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.

IMPORTANT

Hold the pen at a right angle to the screen.

4. Continue until you’ve pressed all the targets.

The orientation window closes.

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Chapter 7

Checking the display installation 35 Cleaning the screen 36 Cleaning the touch sensors 36 Maintaining ventilation 37 Preventing condensation 37 Replacing the pens 37 Turning the display off and back on 38 Resetting the display 38 Removing and transporting the display 38 Updating iQ system software 39

Applying an automatic iQ system software update manually 40 Updating system software manually 40

Updating the display’s firmware 40

Applying the display’s firmware update manually 41 Updating system software manually 41

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

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Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on page38).

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the

plastic.

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To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic between the screen and the frame.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), let the display sit for a few hours so that it can acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display’s anti-glare coating, replace a pen if its nib becomes worn. You

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can purchase replacement pens from the Store for SMART Parts (seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the SMARTBoard MX series interactive displays user’s guide (smarttech.com/kb/171284).

In some situations, such as when you need to transport the display or clean its screen, you need to turn the display off for a period of time. You can turn it back on after.

To turn the display off

Press and hold the Power button on the front control panel for two seconds.

To turn the display back on

Press the Power button on the front control panel.

Resetting the display

You can reset the display and the iQ appliance using the switch on the back of the panel.

To perform a factory reset, see Recovery on page62. A factory reset returns all options to their default values.

To reset the display

1. Flick the switch to the OFF (O) position.

2. Flick the switch to the ON (|) position.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion.

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To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.

Turn off the display by pressing and holding the Power button on the front control panel for

2. two seconds.

3. Flick the switch on the back of the display to the OFF(O) position.

4. Remove all accessible cables, connectors and antennae.

5. Remove the iQ appliance from the accessory slot.

6. Lift the display from its mounting location and insert it into its original shipping box.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page9.

Updating iQ system software

When the iQ appliance is connected to the Internet, it updates its system software automatically.

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When a system software update is available, the iQ appliance downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. The update begins when the countdown finishes. The display shows a blank screen for four minutes. When the update is complete, the display shows the Home screen.

When the update is installing, touch, the front control panel and remote control will not respond.

NOTE

You can configure your organization’s network to allow or prevent automatic system software updates (see Connecting to a network).

Applying an automatic iQ system software update manually

If the iQ appliance has downloaded the system software update but hasn’t yet applied the update, you can start the update process manually from Settings.

To apply an automatic iQ system software update manually

From the Home screen, tap Settings .

The Settings window appears.

2. Scroll to Auto Update.

3. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

Updating the display’s firmware

When the display is connected to the Internet, it updates its firmware automatically.

When a display is connected to the Internet and an update for the display’s firmware is available, the display shows a message that an update is available.

When the update is installing, touch, the front control panel and remote control will not respond.

To make sure the network is configured properly for firmware updates, see Chapter 4: Configuring the network on page29.

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Applying the display’s firmware update manually

To apply a system software update

1. A dialog box appears on the screen asking if you want to update the display’s firmware.

2. Tap Update to update the display’s firmware.

Tap Cancel to update the display’s firmware at a later time.

To apply an automatic system software update manually

On the display, press the Menu button on the front control panel.

2. Tap Update.

3. Under Update, tap Update.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

1. Go to smarttech.com/downloads and download the update file for your size of display.

2. Copy the .zip file to a USB drive.

3. Insert the USB drive into the display USB.

Press Menu on the front control panel to open the display’s settings.

5. Tap Update.

6. Tap Check.

A dialog box appears.

7. Tap USB.

8. The upgrading software screen appears.

If the update includes an upgrade to the touch firmware, don’t touch the screen during an update.

9. Using the switch on the back of the display, turn off the display.

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10. Wait 10 seconds.

11. Using the switch on the back of the display, turn on the display.

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Chapter 8

Locating the display’s serial number 51 Locating the iQ appliance serial number 51

The following information helps you resolve a variety of common issues with the display, including issues with:

l Power

l Video

l Image quality

l Audio

l Touch and digital ink

l Remote management

l Software

Resolving general issues

Issue Solutions

You’ve forgotten the lock screen password.

Contact SMARTSupport.

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TROUBLESHOOTING

Issue Solutions

You forgot the Settings security

Contact SMARTSupport.

password.

The display can’t connect to a 5GHz wireless network.

The wireless network may be operating on bands that the display doesn’t support.

Contact your network administrator.

The message “The board is not compatiblewith the inserted iQ

See "The board is not compatible with the inserted iQ appliance" message

appears on a SMART Board MX series interactivedisplay.

appliance” appears on the screen.

The pen is broken. Contact SMARTSupport.

The Freeze button is not working. See The Freeze button is not working on SMART Board MX series interactive

displays.

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its power light isn’t lit.

l Make sure the power cable is securely fastened to the power outlet and the

display.

NOTE

If the power cable is plugged into a power bar, make sure the power bar is securely fastened to the power outlet and turned on.

The display turns on but nothing shows on the screen.

The display doesn’t turn on when you use a connected computer’s mouse or keyboard.

You’re experiencing other issues with power, or the previous solutions don’t resolvethe issue.

l Make sure the switch on the back of the display is in the ON (I) position. l Make sure the power outlet is workingby testingit with a different device. l Make sure the power cable is working by testing it with a different device.

l Press the Power button to wake the display.

NOTE

The status light is red when the display is in a low power state.

l If the status light is solid green, see Resolving issues with image or video quality

on the facing page.

l Restart the display.

See Tur ning the display off and back on on page38.

l Make sure the computer is on. l If the status light is red, press the display’s Power button to wake the display.

See Referr ing to the SMART knowledge base for additionaltr oubleshooting information on page50.

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Resolving issues with image or video quality

Issue Solutions

You’re experiencing the following or similar issues with image quality:

l There are lines or snow on

the screen.

l The image is flickeringor

flashing.

You’re experiencing the following or similar issues with video:

l The videois distorted. l There is visual noise. l The image is dim.

l Set the connected computer’s resolution and refresh rates to values that the

display supports. See Appendix E: Supported resolutions on page75.

l Open the on-screen display menu. If it appears correctly,the issue is with the

videoinput.

l Restart the display.

See Tur ning the display off and back on on page38.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

l Make sure any connected computers are on and not in Standby mode. l Set the connected computers’ resolution and refresh rate to values that the

display supports. See Appendix E: Supported resolutions on page75.

l Restart the display and any connectedcomputers.

See Tur ning the display off and back on on page38.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

l Replace the videocable to determine if the issue is with the cable. l Make sure the iQ appliance is securely installed in the accessory slot and its

power light is on.

l Make sure your computer’s videodriver is up to date.

There are bright spots on the screen.

NOTE

It is normal for some areas of the screen to be slightlybrighter than other, but these variations should be minor.

45 smarttech.com/kb/171257

l Open the on-screen display menu. If it appears correctly,the issue is with the

videoinput.

l Take a photograph of the screen that shows the variation in brightness and

send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

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Issue Solutions

Colors don’t appear correctly. l Minor differences in colors across displaysare common. This issue is not unique

to SMART products.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input source.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

l Perform a factory reset.

See Factory Reset on page56.

l Take a photograph of the screen that shows the issue with color and send itto

SMART support. If SMART support determines that the issue is with the screen and the display is under warranty,you may be eligible for a replacement.

The image is cut off or shifted to the left or right.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

The display is on, but nothing shows on the screen.

l Adjust the connected computers’ video settings,particularly zoom, crop,

underscan and overscan. See the computer’s operating system documentation.

l If the computer’s desktop is entirely black,change it to gray or a different color. l If the computer’s desktop is extended across multiple screens, duplicate the

desktopacross the screens or use the display as the only screen.

l Make sure the cable is not longer than the maximum specified in the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wall socket,try

connecting the display and computer directly.

Adjust the connected computers’ video settings,particularly underscan or overscan.

See your computer’s operating system documentation.

See Image persistence or burn in on LCD displays.

l Make sure any connected computers are on and not in Standby mode.

Make sure the screen is working by pressing Input on the front control panel and selectingthe correct input source for your device.

l Restart the display and any connectedcomputers.

See Tur ning the display off and back on on page38.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

l If the video source is HDCP-protected,make sure it’s connected to an HDMI port

that supports a compatibleversion of HDCP.The HDMI 3 port supports only HDCP 1.4.Be sure to connect devices that use HDCP 2.2 to the HDMI 1 or HDMI 2 port.

A computer is connectedto the display, but only a “No Signal” message appears on the screen.

46 smarttech.com/kb/171257

l Make sure the computer is the currently selectedinput. l Make sure the connectedcomputer’s video connector is configured to output a

supported videosignal. See No video display output from a laptop.

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Issue Solutions

No image appears on a device

See Using a secondary display. you’veconnected to the display’s HDMI OUT connector.

The image from a device connectedto the VGA port is cut-off

l Make sure the computer’s background is not a dark or solid-blackimage. l Switch to a different videoinput source, then switch back to the VGA input.

or not centered.

You’re experiencing other issues with video or image quality,or the

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page50. previous solutions don’tresolvethe issue.

Resolving issues with audio

Issue Solutions

You’re experiencing the following or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is low.

l The sound is distorted or

muffled.

l If you’re using external speakers, make sure the speakers are turned on. l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input.

Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connecting external speakers on page23.

47 smarttech.com/kb/171257

l Adjust the volume on the display and the connectedcomputer, and make sure

both are not muted.

l Make sure the display is set as the default audio device for the connected

computer.

See the connected computer’s operating system documentation.

l If you’re using the display’s integrated speakers, set the volume for the

computer and any running applications to 80%, and then adjust the display’s

volume.

If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

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Issue Solutions

A whine or buzzing sound is coming from the back of the display.

l Alldisplays emit some electrical noise.Such sounds may be more noticeable

with some displays than with others. However, if you hear noise from the front of

the display, contact SMARTSupport.

l Make sure all devices are connected to the same power outlet or power bar. l If the computer is connected to the display with analog audio cables (for

example, 3.5 mm audio cable with the VGA video input), make sure you are

using high-quality cables with electromagnetic interference (EMI) protection.

Make sure audio cables don’t run alongside power cables.

l Use a digital HDMI connection for videoand audio.Audio hum is far less

common with digital connections than it is with analog.

You’re experiencing other issues with audio,or the previous

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on page50. solutions don’t resolvethe issue.

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following or similar issues with touch and digital ink:

l When users touch or write on

the screen, the pointer or digital ink appears in the wrong place.

l Touch control and digital ink

are intermittent.

l The display only responds to

touch on part of the screen.

l Digitalink disappears as you

write.

l If you’re using two pens, make sure they’re at least 2" (5 cm) apart. l Make sure you are not holding the pen near its tip, and that the pen is at a right

angle (90°) to the screen.

l Restart the display.

See Tur ning the display off and back on on page38.

l Make sure the pen nib is not worn. Replacement pens are available from the

Store for SMART Parts (see smarttech.com/Support/PartsStore).

l Make sure you are using a SMARTBoard MX series interactive display pen. l Use a known working pen from another SMARTBoard MX series interactive

display to checkif the issue is beingcaused by the pen.

l Clean the optical touch sensors. See Cleaning the touch sensors on page36. l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers, and orient your display.See Chapter 6: Orienting the

display on page33.

l Update the firmware. l Confirm with the installers that the computer is connectedto the displaywith

only a singlecable.

l Remove any external infrared lightsources such as sunlight,incandescent or

arc lights,desk lamps and infrared audio devices or move the displayto another

location in the room.

l Remove the display from the wall,calibrate it and confirm if this resolves the

issue.If it does, check the wall and wall mount for issues.

The display responds to touch but not to writing with a pen.

48 smarttech.com/kb/171257

l Make sure you are using a SMARTBoard MX series interactive display pen. l Make sure the pen nib is not worn. A worn pen nib might be interpreted as a

finger touch.Replacement pens are available from the Store for SMART Parts

(see smarttech.com/Support/PartsStore).

l Reinstall or update SMART Product Drivers.

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Issue Solutions

The display doesn’t respond to touch at all.

l A red X appearing on the SMART Product Drivers icon in your Windows task bar

or Mac menu bar indicates that no display is connected. If a red X appears, open

SMART Settings and use the connection wizard for assistance.

l Make sure any connected computers have detected the display’sUSB

connection and installed drivers. On Windows computers, open DeviceManager

and make sure there is no red X or yellow explanation mark (!) over the display’s

icon.On Mac computers, open System Information and ensure there are no

error messages in the display’s row.

You can’t write or draw in Microsoft® Office.

l Make sure you’re using Microsoft Office 2013 or later. l Reinstall or update SMART Product Drivers and SMARTInk. l Refer to the SMART Ink user’s guide (smarttech.com/kb/171190) for more

information about inkingin Microsoft applications.

You’re experiencing other issues with touch and digital ink, or the

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information on the next page. previous solutions don’tresolvethe issue.

Resolving issues with remote management

Issue Solutions

You’re experiencing general issues with remote management.

l Make sure all the cable connectionsare secure. l Be aware that some commands work only when the display is on.

See Configuring the serial interface settings on page66.

l Restart the display and the remote management system.

See Tur ning the display off and back on on page38.

l Configure the serial interface settings.

See Configuring the serial interface settings on page66.

Usingthe command setpowerstate=on doesn’t turn on the display

49 smarttech.com/kb/171257

l Add spaces around the operator symbol (=). l The screen is in a low power state (soft off) and won’t respond to RS-232

commands. DisablePower saving mode to prevent the display from entering a

low power state. See Power saving mode on page62.

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Issue Solutions

l The display doesn’t respond

to a control command

l Commands are not followed

by a command prompt that indicates the display is ready to receive the next command.

You’re experiencing other issues with remote management, or the previous solutions don’tresolvethe issue.

l The display is in a Power Saving mode in which the RS-232control system is not

yet operating.

Make sure the display is in a power state in which the RS-232 control system is

ready to receive commands. Disabling the "Power Saving" mode in the display's

on-screen settings menu (≡) willprevent the display from entering a power state

where the RS-232control system is turned off.

l The display's firmware has not been updated to version 1.8.4or later. Check the

firmware version in the display'son-screen settings menu. See M X system

version on page63.

To update the display's firmware to version 1.8.4 or later, see Updating the

display’s firmware on page40.

l Commands might have been incorrectly terminated with a carriage return

(0x0d) and a line feed (0x0a).

Terminate commands with only a carriage return (0x0d).

See Referr ing to the SMART knowledge base for additionaltr oubleshooting

information below.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard, SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system

software.

Resolving issues with software

For information on resolving issues with SMART software, see the following pages in the Support section of the SMART website:

l Troubleshooting SMART Notebook 18

l Troubleshooting SMART Learning Suite Online

l Troubleshooting SMART Ink 5

l Troubleshooting SMART Product Drivers 12

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

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community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where).

Your reseller might ask you for the serial number for the display or the iQ appliance.

Locating the display’s serial number

The display’s serial number is located in the following places:

l On the bottom frame

l On the back of the display

l In the display’s settings, under About.

NOTE

You can access the display’s settings using the Menu button on the front control panel.

Locating the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

51 smarttech.com/kb/171257

Page 64

Page 65

Appendix A

Network settings 53 Personalization 54 Application settings 54 System settings 55

You can access settings using the icon on the Home screen.

Network settings

Option Values Function Notes

Wi-Fi

[Wi-Finetwork name]

Wi-Fi MACaddress

Wi-Fi IPaddress

SMARTiQ Ethernet

StaticIP

Proxy

MAC address

[N/A] Shows which wireless network the

display is connected to.

[N/A] Shows information about the

wireless network the display is connectedto.

[N/A] Shows MACaddress for the

network the display is connected to.

[N/A] Shows IPaddress for the network

the display is connected to.

[N/A] Shows information about the

network the display is connected to.

[N/A] Shows information about the

network the display is connected to.

[N/A] Shows information about the

network the display is connected to.

Turn on Wi-Fi to discover networks.

[N/A]

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Page 66

APPENDIX A

ADJUSTING IQ SETTINGS

Personalization

Option Values Function Notes

Wallpaper

[Wallpapers] Select the wallpaper that appears

in the background.

Application settings

Option Values Function Notes

Launcher

SMARTNotebook Player

Browser

Screen Share

SMARTWhiteboard

On Off

Enables or disables SMART Notebook Player in the Apps Library

Enables or disables Browser in the Apps Library

Enables or disables Screen Share in the Apps Library

[N/A]

l 1920 × 1080 images work

best

l The display supports .png

and .jpgfile formats

l See Changing the display's

wallpaper.

Whiteboard Storage

Library

Save Whiteboards in Library

MobileApp

Saving Whiteboards

Sharing Whiteboards

Annotation

[N/A] [N/A] [N/A]

On Off

For 1 week For 1 Month Indefinitely

[N/A] [N/A] [N/A]

On Off

Enables or disables saving whiteboard sessions

Sets how long whiteboard sessions are saved

Enables or disables the Capture function in the SMARTkapp app

Enables or disables the Invite function on the SMARTkapp app

[N/A]

If this optionis off, the QR codeis not visible.The SMARTkappapp is unable to connectto the display and your mobile device is unable to save snapshots of the display in the app.

If this optionis off, you’re unable to invite peopleto your session.

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Page 67

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Enable annotation layers

Screen Share

Require Permission

AirPlay

Google Cast

Miracast

Reset Screen Share

On Off

[N/A] Enables or disables the Miracast

[N/A] Closesand restarts the Screen

System settings

Enables or disables annotations on the Browser and Screen Share app

Enables or disables a device automatically connecting and sharing its screen.

Enables or disables the AirPlay protocol.

Enables or disables the Google Cast protocol.

protocol.

Share app and its discovery services

[N/A]

AirPlay is enabled by default.

Google Cast is enabled by default.

Miracast is enabled by default.

You can restart Screen Share as a troubleshootingstep if a mobile device or computer can’t find or connect to the display.

Option Values Function Notes

Date & Time

Automatic Date & Time

Date

Time

24 Hour Time

Time Zone

Language

Country

On Off

[N/A] Sets the display’s date Disable Automatic date &

[N/A] Sets the display’s time Disable Automatic date &

On Off

[N/A] Sets the display’s time zone [N/A]

[Languages] Sets the language for the

[Countries] Sets the display’s country [N/A]

Sets the display’s date and time automatically

Shows the display’s time using the 24-hour clock

settings menu

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers. See Connecting

to a network.

time to set the date manually.

time to set the time manually.

[N/A]

To selecta different language for the on-screen display menu, see [XREF].

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Page 68

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Diagnostics

Factory Reset

Performance Logging

Save LogFile

Improve the Experience

SMART Cloud Status

Support ID

Security

LockDown Settings

Install certificates

Clean up

[N/A] Resets alloptions to their

default values

On Off

Enables or disables diagnostics logging for iQ experience

Onlyadministrators should reset the display.

Logging performance may help with troubleshooting.

performance

[N/A] Copy diagnostic logs to a USB

[N/A]

drive

On Off

[Status] Shows the status of SMART

Sends usage statisticsand error reports to SMART

[N/A]

Cloud

[Support ID] Shows the support ID

[N/A]

associated with the display

[N/A] Lockdown the display’s settings

using a certificate on a USB drive.

[N/A] Installcertificates to connect to

See Lockingdown the

Settings app for more

information.

[N/A]

a network

[N/A] [N/A] [N/A]

Clean UpPolicy

Clean Upthe whiteboard

Clean Upthe browser

Clean Upother applications

Disabled Manually reset with the

Sets how often the display cleans up

[N/A]

Clean Up button in the launcher

1 hour 2 hours 3 hours 1 day

[N/A] Saves the Whiteboard session

[N/A] to the Library and erases the Whiteboard

[N/A] Closes the browser tabs and

[N/A] clears the history, cache and cookies

[N/A] Closes open applications [N/A]

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Page 69

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Auto Update

Updates Channel

Checkfor Updates Now

About

Board Name

Help

Send Feedback

Board Details

Stable Channel Beta Channel

Sets which system software updates the displayreceives

When switching from the Beta

channel to the Stable channel,

a factory reset occurs. See

page56 for more information

about factory reset.

For more information about

the Beta Channel,see

Switching to the Beta channel.

[N/A] Checksfor updates to the

system software

If an update is available,the

text changes to Apply update

now.

NOTE

The display must be connectedto the Internet to checkfor system software updates.

[N/A] Selecta name for your display [N/A]

[N/A] Shows the SMART support site [N/A]

[N/A] Send feedbackto SMART about

[N/A] the display experience

[N/A] [N/A] [N/A]

Build Number

Serial Number

Firmware Details

Touch controller version

Scaler version

Legal Information

End User License Agreement

Open Source Licenses

SMARTIntellectual Property

[N/A] Shows the iQ system software’s

[N/A] version number

[N/A] Shows the iQ appliance serial

[N/A] number

[N/A] [N/A] [N/A]

[N/A] Shows the display’s touch

[N/A] controller version

[N/A] Shows the display’s scaler

[N/A] version

[N/A] [N/A] [N/A]

[N/A] Shows the SMART end user

[N/A] license agreement

[N/A] Shows the open source

[N/A] licenses

[N/A] Shows the SMART intellectual

[N/A] property information

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Page 70

Page 71

Appendix B

Exiting the display’s settings 59 Network 59 Screen lock 60 Advanced 61 Update 62 Recovery 62 About 63

You can access the display’s settings using the Menu button on the front control panel.

Exiting the display’s settings

To exit the display’s settings

Tap Exit

press the Menu button on the front control panel

Network

Option Values Function Notes

Ethernet

Get IP address automatically

Enable Disable

Enables or disables connecting to a network with the wired RJ45jacks

The display automatically acquires an IPaddress from a DHCPserver on your network

Enabling Ethernet disables Wi-Fi.

Enabling Wi-Fihotspot allows you to connect your mobiledeviceto the display using Wi-Fi for screen sharing.

59 smarttech.com/kb/171257

Page 72

APPENDIX B

ADJUSTING DISPLAY SETTINGS

Option Values Function Notes

StaticIPaddress

Wi-Fi

Wi-Fi hotspot

Set up Wi-Fi hotspot

Network status

Screen lock

Enable Disable

[N/A] Sets the network name, security,

[N/A] Shows information about the

Enter a staticIPaddress Use the on-screen keyboard or

Enables or disables connecting to a network wirelessly

Enables or disables the Wi-Fi hotspot

password and access point frequency

display’s current network connection

connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

Turn on Wi-Fi to discover networks. Enabling Wi-Fidisables Ethernet.

The lockscreen appears after the display wakes up from sleep.

Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

[N/A]

Option Values Function Notes

Lock screen mode

Lockscreen mode

Image

Disable

Lockscreen password

Settings security

Enable Disable

[N/A] Select a custom image for the lock

[N/A] Turns off the custom image for the

Enable Disable

Turns lock screen on or off [N/A]

l Supports .png,.jpg, .bmp files

screen

lockscreen

Set a PINto unlockthe lock screen [N/A]

Set a PIN to access certain settings When Settings security is enabled,

l Save the wallpaper file to a

[N/A]

only Advanced and About settings are available.To access the other settings,tap the setting and enter the PIN.

USBdrive and insert it into the USB port. See Front connector panel on page5.

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Page 73

APPENDIX B

ADJUSTING DISPLAY SETTINGS

Advanced

Option Values Function Notes

Display

Walllpaper

Launcher

Home screen

HDMI out

Sleep

Brightness and volume

Auto

[N/A] Sets the background image on the

display

[Apps] Select which apps appear in the

launcher.

[Apps] Select three apps to appear on the

home screen

480p 1080p 4K

15 minutes 30 minutes 45 minutes 60 minutes Always on

[N/A] Automaticallysets the display’s

Select the output resolution Ensure the device that is receiving

When a time interval is selected,the display’s screen willturn off even if the connectedcomputer or device is still on.

brightness based on the room’s brightness.

l Only.png, .jpg,.bmp files are

supported

l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page5.

[N/A]

Tap the app you want to remove from the home screen. Then select the app you want to appear on the home screen instead.

the display’s HDMI out signal matches the selected output resolution.

If the iQ experience is selected,the display’s screen willnot turn off when a time interval is selected.

The ambient lightsensor can detect the room brightness and adjust the display’s screen brightness

Manual

Volume

OTA

OTAserver

61 smarttech.com/kb/171257

[N/A] Sets the display’s brightness level Disable Auto to set the brightness

manually

[N/A] Sets the display’s volume level [N/A]

[OTA servers] Sets which server the display

connects to for updates

NOTE

The display must be connected to the Internet to check for system software updates.

Default is Auto.

Page 74

APPENDIX B

ADJUSTING DISPLAY SETTINGS

Option Values Function Notes

Automaticallycheckfor updates

Power saving mode

Enable Disable

Enables or disables checking and downloading updates for the display’s firmware

Enables or disables power saving mode

Enabled by default. If this is disabled, manuallycheck

for updates in Update below.

Enabled by default. When enabled,power saving mode

activates after 90 minutes of inactivity.

Enabling Power saving mode makes RS-232 control of the display unavailable untilthe displayis turned on using the power button on the front control panel .

Update

Option Values Function Notes

Firmware version

Update

[N/A] Shows technical information about

the display’s scalar firmware.

[N/A] Checksfor updates to the system

software

To see the firmware version use the About option (see About on the facing page.

If an update is available,the text changes to Applyupdate now.

NOTE

The display must be connected to the Internet to check for system software updates. Check the display’s network settings.

To checkthe network settings, see Network on page59.

Recovery

Option Values Function Notes

Restore user settings

Restore factory settings

[N/A] Resets any options the user may

have changed

[N/A] Resets alloptions to their default

values

[N/A]

Onlyadministrators should reset the display.

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Page 75

APPENDIX B

ADJUSTING DISPLAY SETTINGS

About

Option Values Function Notes

Name

RAM

Localstorage

Resolution

Android

MX system version

Touch kit

HDMI-out

MAC address

Serial number

[N/A] Select a name for your display This name is different from the

display name set in the iQ system software.

[N/A] Shows how much RAMisinstalled

in the display

[N/A] Shows how much storage memory

is available and how much is currentlyin use

[N/A] Shows the display’s current screen

resolution

[N/A] Shows the current version of the

Android operating system on the display

[N/A] Shows the current version of the

display’s scalar firmware

[N/A] Shows the current version of the

touch system firmware

[N/A] Shows the current version of the

HDMI-out system firmware

[N/A] Shows the network’s MACaddress [N/A]

[N/A] Shows the display’s serial number [N/A]

[N/A]

License

User agreement

[N/A] Shows third-party component

licenses

[N/A] Shows the SMARTEULA [N/A]

[N/A]

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Page 76

Page 77

Appendix C

Configuring the serial interface settings 66 Communication structure 66 Power states 69 Commands 70

You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state.

Connect an RS-232 cable from the control system or the computer’s serial port to the RS-232connector on the bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type.

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Configuring the serial interface settings

Configure the control system or computer’s serial interface before sending commands to the display.

To configure the serial interface settings

1. Turn on the display.

2. Turn on the control system or computer, and access the serial data communications settings.

3. If using a terminal emulation program on a computer, activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

When a command prompt (>) is received by your control system or terminal emulation program, the display can accept commands. If the command prompt isn’t received, send a carriage return character (0x0d) to the display (press ENTER on your keyboard if you’re using a terminal emulation program on your computer).

NOTE

If no message or an error message is received in the control system or terminal emulation program, the serial interface isn’t configured correctly. Repeat steps 3 and 4.

Communication structure

Communication consist of a command argument, property affected, operator symbol, a value to apply, and a terminating carriage return character (0x0d).

IMPORTANT

When manually entering commands into a terminal emulation program, commands must be terminated with only a carriage return character (0x0d). If you terminate a command with both a carriage return character (0x0d) and a line feed (0x0a), the command may not be processed and the command prompt that indicates readiness to receive the next command may not be received.

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NOTES

l The display won’t respond to RS-232 commands when it is in a low power state (soft off).

Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page62.

l When you first turn on the display, the RS-232 connector operates in a special diagnostics

mode instead of control mode, and the display won’t respond to control commands. In addition, the connected control system or terminal emulation program might receive unexpected data characters.

Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt (>).

If you haven’t disabled Power saving mode, you’ll see the unexpected characters every time you turn on the display.

CORRECT

>set input=HDMI1

INCORRECT

>set HDMI1

To use the room control system to get information about the display or to adjust display settings, send commands after receiving a command prompt (>), and then wait for the display’s response before sending another command.

CORRECT

>get volume

volume=55

If you send a command that the room control system doesn’t recognize, you receive an invalid command response.

The example contains an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

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NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l When manually entering commands into a terminal emulation program, review each entry

carefully before you press ENTER to send a carriage return (0x0d) to terminate the command.

l Don’t send another command until you receive the response and the next command

prompt.

To identify the current value of a setting

Use a get command.

This example shows how to get the display’s current volume setting:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

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To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

Power states

The display has the following power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

You send the setpowerstate=on command.

TIP

If the setpowerstate command returns an “invalid command” message, add spaces around the operator symbol (=).

SOFTOFF (low power state)

The screen is in a low power state (soft off) and won’t respond to RS-232 commands. Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page62.

The display turns on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

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With the exception of getpowerstate and setpowerstate, commands are available only when the display is in ON power state.

Commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

= on

= ready

NOTES

l If the command returns an

“invalid command” message, add spaces around the operator symbol (=).

l When the screen is in a low

power state, it doesn’t respond to any RS-232 commands. Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page62.

l If the display is in UPDATEON

or UPDATEREADY state, it might not change power states after it receives the command.

get input set input[Value]

Where [Value] is one of the following:

=OPS

=HDMI1

=HDMI2

=HDMI3

=VGA

powerstate=[Value]

Where [Value] is one of the following:

ready

updateon

updateready

input=[Value]

Where [Value] is one of the following:

=OPS

=HDMI1

=HDMI2

=HDMI3

=VGA

=ANDROID

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NOTE

=ANDROID is the display’s settings.

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Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[5–100]

get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[0–100]

get mute set mute[Value]

Where [Value] is one of the following:

=on

=off

get fwversion fwversion=[Value]

Where [Value] is the firmware version.

get serialnum serialnum=[Value]

Where [Value] is the display’s serial number.

brightness=[Value]

Where [Value] is a number between 5 and 100

NOTE

Enabling Auto Brightness overrides any brightness values set manually.

volume=[Value]

Where [Value] is a number between 0 and 100

mute=[Value]

Where [Value] is one of the following:

off

NOTE

If multiple displays are connected, the response includes the serial numbers for all displays, separated by commas.

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

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Appendix D

To identify your display

Press Input on the front control panel.

A list of input sources appears.

2. If the input source list doesn’t include SMARTMX e³, the display is a SMARTBoard MX series interactive display. The display has an iQ appliance installed.

If the input source list includes SMARTMX e³, the display is a SMARTBoard MX100 series interactive display. The display includes the e³ experience.

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Appendix E

HDMI1 in, HDMI 2 in and HDMI 3 in

Resolution Input source aspect ratio Mode Refresh rate

3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

1920 × 1080 16:9 FHD / 1080p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

720 × 480 16:9 480p (DVD Player) 60 Hz

VGA

Resolution Input source aspect ratio Mode Refresh rate

1920 × 1080 16:9 [N/A] 60.000 Hz

1600 × 1200 4:3 [N/A] 60.000 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 1024 5:4 SXGA 60 60.020 Hz

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APPENDIX E

SUPPORTED RESOLUTIONS

Resolution Input source aspect ratio Mode Refresh rate

1024 × 768 4:3 XGA 60

XGA 70 XGA 75

800 × 600 4:3 SVGA 60

SVGA 72 SVGA 75

60.004 Hz

70.069 Hz

75.029 Hz

60.317 Hz

72.188 Hz

75.000 Hz

640 × 480 4:3 VGA 60 59.940 Hz

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Appendix F

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste. See

smarttech.com/compliance for more information.

Batteries

The remote control contains alkaline batteries. The iQ appliance module contains a CR2032 coin cell. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

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