SMART M680, M685, M685E, M680V, M680E User Manual

SMARTBoard® M600 series

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interactive whiteboard

USER’S GUIDE

FOR MODELS M680, M685, M680E, M685E, M680V AND M685V

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This eq uipment has bee n tested and fo und to comply with the limits for a Class A d igi tal d ev ice, pursuant to Part 15 of the FCCRule s. Thes e limits are des igne d to
pro vid e re asonable protectio n ag ainst harmful interfe re nce when the equip ment is oper ated in a commercial envir onment. T his equip ment ge nerates , uses and
can rad iate radio freq uency energ y and, i f not installe d and use d in accordance with the manufacturer’s instructions, may cause harmful interfer ence to radio
communications. Operation of this equip ment in a r es ide ntial are a is likely to cause harmful interfe rence in which case the user will be req uired to cor rect the
interfere nce at his own exp ense .

Trademark n ot ice

SMARTBoard , SMARTNoteb oo k, DViT, SMARTInk, smarttech, the SMART logo and all SMART tagli nes are trade marks or reg ister ed trade marks of
SMARTTe chnologi esU LC in the U.S. and/or other countries. Micros oft and Windows are ei ther reg ister ed trade marks or trademarks of Microso ft Cor por ation in
the U .S. and/or other countries. Mac i s a trad emark of Apple Inc., reg ister ed in the U.S. and other countrie s. All other third -party prod uct and company names may
be trademarks of their res pe ctive owner s.

Copyrigh t not ice

© 2 013—20 16SMARTT echnolog ie sULC. All rights res er ved . No part of this publication may be repr od uced, transmitted, transcrib ed, stored in a retrie val system
or translated into any language in any form b y any means withoutthe pr ior written co nsent o f SMARTT echnolog ie sULC. Information in this manual is subject to
change without notice and does not repr es ent a commitment on the part of SMART.

This pro duct and/or use thereo f cover ed by one or more of the fol low ing U.S. patents: smarttech.com/patents. Contents are subject to change without notice.

04/2016

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Important information

Before you install and use the SMARTBoard® M600 series interactive whiteboard, read and

understand the safety warnings and precautions in this user’s guide and the included warnings

document. The included warnings document describes the safe and correct operation of the

SMARTBoard interactive whiteboard and its accessories, helping you to prevent injuries and

equipment damage.

NOTE

In this document, the term “interactive whiteboard” refers to the interactive whiteboard and its

accessories and options.

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Contents

Important information i

Chapter 1: Introducing the SMARTBoard M600 series interactive whiteboard 1

Introduction 1

Features 2

Computer requirements 2

How does the SMARTBoard interactive whiteboard work? 3

Installation tips 3

Accessories and replacement parts 5

Chapter 2: Connecting the interactive whiteboard to a computer 7

Overview 7

Installing SMARTProductDrivers 8

Calibrating the interactive whiteboard 8

Orienting the interactive whiteboard 9

Chapter 3: Using the interactive whiteboard 11

Using the Pen Tray 12

Using gestures, dual touch and dual write 15

Updating the SMART software 19

Chapter 4: Maintenance and troubleshooting 21

Tips for trouble-free performance 21

Cleaning the interactive whiteboard 22

General troubleshooting 23

Transporting the interactive whiteboard 29

Contacting SMARTSupport 29

Appendix A: Hardware environmental compliance 31

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and

BatteryDirectives) 31

Batteries 31

Index 33

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Chapter 1

series interactive whiteboard

Introduction 1

Features 2

Feature highlights 2

Pen tray 2

DViT technology 2

Multitouch gestures 2

Dual touch and dual write 2

Durable surface 2

Computer requirements 2

How does the SMARTBoard interactive whiteboard work? 3

Windows and Mac computers 3

Installation tips 3

Extending the USB cable 4

Avoiding electromagnetic interference 4

Accessories and replacement parts 5

Introduction

Your SMART product is a wall-mounted, front projection interactive whiteboard. It enables you to

do everything that you can do at your computer—open and close applications, scroll through files,

teach collaborative lessons, create or edit documents, visit websites, play video clips and more—

by touching the interactive surface with your finger or the included pen. When you connect the

interactive whiteboard to a computer and a projector, the computer image displays on the

interactive surface. You can write over any application in digital ink, and then save these notes to a

file in SMARTNotebook® collaborative learning software for future reference and distribution.

The SMARTBoard M600 series interactive whiteboard is a full-speed USB 2.0 device with an

external power supply. The interactive whiteboard receives power from a wall outlet through the

included country-specific power supply and cables.

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INTRODUCING YOUR SMART BOARD M600 SERIES INTERACTIVE WHITEBOARD

Features

The SMARTBoard M600 series interactive whiteboard is durable and reliable. It features a rugged,

hardened interactive surface, two damage-resistant pens and SMART’s proprietary DViT®

(DigitalVisionTouch) technology. The SMARTBoard M680 interactive whiteboard measures

195.6cm(77") diagonally and has a 4:3 aspect ratio, while the M685 interactive whiteboard

measures 221cm (87") diagonally and has a 16:10 aspect ratio.

Feature highlights

Pen tray

The pen tray connects to the interactive whiteboard and holds the two included pens. It features

color select buttons to change digital ink colors. Power and volume controls are available on the

pen tray, as are the on-screen keyboard, right-click and orient features.

SMARTBoard M680V and M685V interactive whiteboards feature a durable pen ledge that holds

the two included pens.

DViT technology

Four digital cameras, one in each of the interactive whiteboard’s corners, track the position of your

finger or the pen as it moves across the interactive surface.

Multitouch gestures

The interactive whiteboard supports multitouch gestures (Windows® and Mac only). You can use

two fingers to resize an object on a page, to zoom in and out, to rotate an object and more.

Dual touch and dual write

The interactive whiteboard supports dual touch (Windows and Mac only). Two users can use their

fingers to simultaneously perform mouse functions or write on the interactive whiteboard.

Durable surface

The interactive surface is scratch-resistant, dent-resistant and optimized for projection.

Computer requirements

To successfully power the interactive whiteboard and run SMARTProductDrivers, your computer

must meet certain minimum requirements. For a complete list of computer requirements, go to

smarttech.com/downloads and browse to the latest SMARTNotebook software release notes

applicable to your computer’s operating system.

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INTRODUCING YOUR SMART BOARD M600 SERIES INTERACTIVE WHITEBOARD

How does the SMARTBoard interactive
whiteboard work?

The interactive whiteboard functions as an input device for your computer, enabling you to work in

any application on the connected computer. You need two additional components to use the

interactive whiteboard: a computer and a digital projector. These components work together as

follows:

l Your computer runs an application and sends the image to the projector.

l The projector casts the image onto the interactive whiteboard.

l The interactive whiteboard detects contact with its screen and sends each contact point to

the connected computer.

Use the pen tray buttons to select different tools. For example, when you press the left-click

button, the interactive whiteboard interprets the touch of your finger as a mouse click and you can

control the computer from the interactive whiteboard. When you pick up a pen and press one of

the color buttons, digital ink appears, enabling you to write over the desktop or any open

application.

Windows and Mac computers

When you install SMART software, you can access all the features of the interactive whiteboard.

SMARTNotebooksoftware includes SMARTInk™ and SMARTProductDrivers. SMARTInk works

with SMARTProductDrivers to enable you to write the your screen in digital ink using the

interactive product’s pen or your finger.

NOTE

SMARTNotebook software doesn’t display the SMARTInk toolbar because it includes its own

ink tools that you can use to write directly in your file.

You can also download SMARTsoftware from smarttech.com/software. These web pages list the

minimum hardware requirements for each software version. If SMART software is already installed

on your computer, take this opportunity to upgrade the software to ensure compatibility.

Installation tips

Follow the procedure outlined in the installation document included in the interactive whiteboard’s

box to install the interactive whiteboard. If you purchased a floor stand, wall-mount or an interactive

whiteboard system that includes a projector or other components, refer to the installation

documents included with those components.

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INTRODUCING YOUR SMART BOARD M600 SERIES INTERACTIVE WHITEBOARD

The optimal mounting height is 196 cm (77") from the floor to the center of the installation brackets.

However, consider the general height of the user community when you choose a location for

wall-mounting the interactive whiteboard and adjust accordingly.

Choose a location that’s far from bright light sources, such as windows and strong overhead

lighting. Infrared (IR) lighting can cause issues with the performance of the cameras and can lead to

unintentional or missed touches.

Ensure that you use the correct mounting hardware for the wall type. You can also order the

SMARTBoard interactive whiteboard hardware kit (Part No. 1020342) from your authorized SMART

reseller.

Extending the USB cable

The USB cable included with the SMARTBoard M600 series interactive whiteboard is within the

limit defined by the USB standard for maximum length. The interactive whiteboard includes a 16'

(5m) USB cable.

IMPORTANT

The combined length of USB cables connected from the interactive whiteboard to your

computer should not exceed 16'(5m).

However, if the provided cable isn’t long enough to reach from your computer to the interactive

whiteboard, you can use a bus-powered hub, such as the active USB extension cable (Part No.

USB-XT) to extend the USB connection.

Avoiding electromagnetic interference

You can take some precautions to prevent electromagnetic interference (EMI) to the interactive

whiteboard:

l Don’t route USB cables parallel to power cables.

l Cross USB cables over power cables at a 90º angle to reduce the risk of interference on the

USB cables.

l Don’t route USB cables close to common sources of EMI, such as electric motors or

fluorescent lighting ballasts.

l Don’t bend USB cables sharply.

l Don’t use USB plug adapters or passive USB wall plates.

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Accessories and replacement parts

For a full list of items that you can order for your SMARTBoard M600 series interactive whiteboard,

go to smarttech.com/accessories.

Contact your authorized SMARTreseller (smarttech.com/wheretobuy) to order accessories and

standard replacement parts for the SMARTBoard M600 series interactive whiteboard.

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Chapter 2

whiteboard to a computer

Overview 7

Matching the computer’s resolution to the projector’s resolution 7

Installing SMARTProductDrivers 8

Calibrating the interactive whiteboard 8

Orienting the interactive whiteboard 9

Overview

The SMARTBoard M600 series interactive whiteboard’s USB interface enables you to connect the

interactive whiteboard to a computer. The included USB cable provides a digital signal from the

computer to the interactive whiteboard, and the included power supply provides power to the

interactive whiteboard.

Consult the installation document included with the product for instructions on how to install,

connect and secure the interactive whiteboard.

Matching the computer’s resolution to the projector’s resolution

Ensure that the resolution settings for the projector and computer match. If the computer’s

resolution doesn’t match the projector’s native resolution, the image won’t fill the interactive

surface properly and can shimmer or appear distorted.

Set the projector to its optimal image resolution by following the instructions included with the

projector, and then set the computer’s resolution to match. If you need help changing the

computer’s resolution, see the instructions included with your computer’s operating system.

You might need to adjust the computer’s refresh rate to obtain the best results. Set the computer

to an initial refresh rate of 60 Hz, and then adjust this rate up or down to determine the ideal refresh

rate. For more information on changing your computer’s refresh rate, see the instructions included

with the computer’s operating system.

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CHAPTER 2

CONNECTING THE INTERACTIVE WHITEBOARD TO A COMPUTER

Installing SMARTProductDrivers

You can install SMARTProductDrivers on any computer that meets certain minimum operating

specifications by using the software installation DVD included with your SMART product or by

downloading it from smarttech.com/downloads.

IMPORTANT

You must install the latest version of SMARTProductDrivers on your Windows or Mac computer

in order to write in digital ink and to use touch on the interactive whiteboard’s surface.

For a complete list of computer requirements, go to smarttech.com/downloads and browse to the

latest SMARTNotebook software release notes applicable to your computer’s operating system.

Calibrating the interactive whiteboard

Digital cameras in the corners of the interactive whiteboard track the position of the pens and your

finger on the interactive surface, and then send the information to the SMART software. SMART

software interprets this information as mouse clicks, digital ink or ink removal in the appropriate

location.

If you haven’t used the interactive whiteboard before, you must perform a calibration. This process

ensures that the cameras accurately track your finger and the pens on the interactive surface. If the

system detects a problem with calibration, a warning bubble may also appear recommending that

you perform a calibration.

To calibrate your interactive whiteboard

1. The first time you connect the interactive whiteboard, press the Please calibrate the

SMARTBoard interactive whiteboard pop-up bubble that appears in the bottom right corner

of the screen.

If the pop-up doesn’t appear, click the SMARTBoard icon in the Windows notification area or

Mac Dock and select SMARTSettings > SMARTHardware Settings > Advanced > Calibrate.

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The calibration window opens.

2. With a pen tray pen, press the first target.

3. Keeping the pen on the interactive whiteboard surface, draw along the track until you reach

the second target. Keep the pen in the track, regardless of where the digital ink appears.

4. When you reach the second target, lift the pen from the surface.

5. If the calibration window remains open, the cameras require further calibration. Trace your pen

around the track a second or even a third time until the calibration window closes.

The Orientation screen appears.

Orienting the interactive whiteboard

After you install SMARTProductDrivers on your computer and have completed the calibration

procedure, an orientation screen appears. Orienting the interactive whiteboard ensures the

greatest possible level of writing and touch accuracy. Orient the interactive whiteboard any time

the projector or interactive whiteboard has been moved since you last used it or whenever the

mouse pointer isn’t properly aligned with the pen or your finger when you touch the interactive

surface.

To orient your interactive whiteboard

1. On the interactive surface, click the SMART Board icon in the notification area (Windows) or

Dock (Mac), and then select Orient.

The Orientation screen opens.

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2. Pick up a pen from the pen tray.

3. Beginning at the first target on the screen, touch the center of the target firmly with the tip of

the pen and hold the pen steady until the target turns green. When you lift the pen, the target

moves to the next point.

4. Repeat step 3 on all the targets.

5. The Orientation screen closes.

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Chapter 3

Using the Pen Tray 12

Pen tray buttons 12

Understanding the Select button’s status light 13

Customizing the pen tray buttons 14

Using the Extended Control Panel (M680E and M685E only) 14

Using gestures, dual touch and dual write 15

Single-finger gestures 15

Selecting and deselecting an object (clicking) 15

Displaying menu options (right-clicking) 16

Dragging an object or scroll bar 16

Double-clicking 16

Displaying the next or previous page 16

Multi-finger gestures 17

Displaying menu options (right-clicking) 17

Enlarging an area or object 17

Reducing the scale of an object 17

Scrolling horizontally or vertically 17

Rotating an object 17

Best practices for gestures and tools 17

Updating the SMART software 19

When you touch the interactive whiteboard’s surface, the interactive whiteboard registers the

horizontal and vertical (or x and y) coordinates on the interactive surface. The computer’s mouse

driver interprets those coordinates and moves the pointer to the corresponding point on the

projected image.

WARNING

Do not stand (or allow children to stand) on a chair to touch the surface of the SMARTBoard

product. Instead, safely fix the product at the appropriate height on a wall or use a SMART floor

stand.

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USING THE INTERACTIVE WHITEBOARD

To open an application on the interactive whiteboard, press twice consecutively on the

application’s icon. When you press twice to open an application, it’s the same as double-clicking

with the mouse to open an application on your computer. Similarly, each time you press once on

the interactive surface, it’s the same as a single left click.

NOTE

If necessary, move the mouse, touch the interactive whiteboard’s surface or press any key on

the keyboard to bring the computer out of standby mode.

Using the Pen Tray

In addition to providing a convenient place to hold the included pens, the interactive pen tray on

the SMARTBoard M680 or M685 interactive whiteboard has several controls and indicators.

NOTE

SMARTBoard M680V and M685V interactive whiteboards feature a durable pen ledge that

holds the two included pens, rather than an interactive pen tray. The pen tray on SMARTBoard

M680E and M685E models includes an embedded Extended Control Panel, which provides

control of the basic operations of the interactive whiteboard.

Pen tray buttons

In the center of the pen tray, there are six buttons. The middle four change the color of digital ink

that appears when you touch the screen. The buttons on either side of the pen color buttons

default to the select (left button) and eraser (right button) functions. These buttons light up to

indicate the current selected tool.

The left side of the pen tray includes controls for power, volume, and input selection. The buttons

on the right side of the pen tray enable the right-click, on-screen keyboard and orientation

functions. (The following illustration shows the pen tray for the M680 and M685 models of the

interactive whiteboard.)

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Understanding the Select button’s status light

The Select button’s light also indicates the status of the interactive whiteboard. The Select button’s

light is solid white when the system is working properly.

The following table shows the Select button’s normal states. If the light’s behavior doesn’t match a
state listed here, see General troubleshooting on page23.

Select light state Meaning

Flashing white The interactive whiteboard is receiving power and is

communicating successfully with the computer’s USBHID
driver, but SMARTProductDrivers isn’t installed.

NOTE

In HID mode, interactive whiteboard tools such as the pens
are unavailable, but you can move the mouse pointer and
perform mouse functions by touching the interactive surface.
The Right-Click button on the pen tray might work,
depending on the version of operating system you’re using.
Neither the Keyboard nor the Orient button works in HID
mode.

Solid white The interactive whiteboard is receiving power and is

communicating successfully with SMARTProductDrivers.
When you press another pen tray button, the Select button’s
light turns off and the light on the button you pressed turns on.

Solid amber The controller module is in service mode or the firmware is

being updated.

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USING THE INTERACTIVE WHITEBOARD

Select light state Meaning

Off You have selected a non-standard digital ink color using

SMARTNotebook software or SMARTInk, the interactive
whiteboard isn’t receiving power or the interactive whiteboard
is in Standby mode.

Customizing the pen tray buttons

You can customize the pen tray button settings. For example, you can change line transparency,

color and style; you can change the width of the eraser; and you can change the Keyboard and

Right-Click button settings so that they perform another action.

To customize the pen tray button settings

1. Press the SMART Board icon in the Windows notification area or Mac Dock, and then select

SMARTSettings.

SMART settings opens.

2. Press SMART Hardware Settings and select your SMARTBoard interactive whiteboard.

3. Select Pen and Button Settings from the drop-down list, and then select the button you want

to customize.

4. Follow the on-screen instructions.

Using the Extended Control Panel (M680E and M685E only)

The ECP gives you control of the basic operations of the interactive whiteboard system. Press the

Power button on the ECP to put the projector system into Standby mode or turn it on. Press the

Input button on the ECP to switch sources on the projector.

IMPORTANT

Do not disconnect cables from the ECP to connect other devices because you could disconnect

controls for the interactive whiteboard.

The following diagram and table describe the components of the Extended Control Panel.

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USING THE INTERACTIVE WHITEBOARD

Number Function

Left side

1 USB A receptacle (for USB drives)

NOTE

USB drives that you connect to this receptacle are accessible only to the room
computer (the computer connected to the USB 1 receptacle).

Front

2

3 Input selection

4 Volume control

Power button and status indicator light

Using gestures, dual touch and dual write

The interactive whiteboard supports multitouch gestures, dual touch and dual write with a Windows

or Mac computer. (Some gestures might not work in all operating systems.)

Multitouch gestures enable you to use pre-determined commands on the interactive whiteboard

without using the keyboard or mouse. With a series of two-finger touches on the interactive

whiteboard screen, you can navigate pages, change the look of an object and more.

Dual touch enables two users to touch the interactive whiteboard and to simultaneously perform

mouse functions. They can also use their fingers to write on the interactive whiteboard at the same

time.

Single-finger gestures

You can perform some gestures using one finger, including selecting an object and double-

clicking.

Single-finger gestures include the following:

Selecting and deselecting an object (clicking)

Quickly press and release the interactive surface to select or deselect

an object or option. This performs a standard mouse click.

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NOTE

This gesture starts applications if your computer’s operating system is set to start applications on

a single click.

Displaying menu options (right-clicking)

Press and hold the screen with your finger.

In SMARTNotebook software, Windows and Microsoft® Office programs,

the right-click menu appears.

Dragging an object or scroll bar

Press and hold an object or scroll bar on the screen. Keep your finger

on the screen and slowly move the object or scroll bar. When you

reach the position you want, release your finger.

Double-clicking

Quickly press and release the interactive surface twice in the same

spot. This performs a standard double-click.

NOTE

This gesture starts applications if your computer’s operating system is set to start applications on

a double-click.

Displaying the next or previous page

Press the screen, and then quickly press again directly to the right of that

point to display the next page.

Press the screen, and then quickly press again directly to the left of that

point to display the previous page.

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Multi-finger gestures

You can perform some gestures using two or more fingers, including scaling, scrolling and

manipulating objects. Multi-finger gestures include the following:

Displaying menu options (right-clicking)

Using two fingers on the same hand, press and hold the screen with one finger and then press the

screen directly to the right of that point with a second finger.

Release the first finger from the screen, and then select a menu item with any finger.

Enlarging an area or object

Use one finger on each hand to press in the center of the area or object,

and then drag your fingers away from each other.

Reducing the scale of an object

Use one finger on each hand to press the screen at opposite ends of the

area or object, and then drag your fingers toward each other.

This gesture scales an object on a page or the entire page, depending

on the application.

Scrolling horizontally or vertically

Use two fingers on the same hand to press the screen.

Keeping your fingers on the screen, move up, down, left or right on the

page. Release your fingers when you’re satisfied with the view.

Rotating an object

Place one finger on either side of the object you want to rotate. Keep

one finger stationary, and quickly move your second finger around the

object. Release your fingers from the screen when you’re satisfied with

the angle.

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with the interactive product.

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9 0 °

9 0 °

USING THE INTERACTIVE WHITEBOARD

Hold your fingers perpendicular (90°) to the interactive surface at the contact point.

Keep your thumb and other fingers away from the interactive surface. They can generate

unintentional commands.

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Keep your other hand, elbows and loose clothing away from the interactive surface. They can

generate unintentional commands.

For “click” commands, quickly tap your finger on the interactive surface. Also, make sure you lift

your finger far enough away from the interactive surface between presses so that your finger is out

of the interactive whiteboard cameras’ view.

Updating the SMART software

To update the computer’s SMARTsoftware, go to the SMARTsoftware download page or use

SMARTProduct Update (SPU).

To check for software updates

1. Click the SMART Board icon in the Windows notification area or the Mac Dock, and then

select Check for Updates and Activation.

The SMART Product Update dialog box appears listing the SMART software products

installed on your computer.

NOTE

If you don’t see the Check for Updates and Activation option, contact the network

administrator.

2. Click the Update button beside the software you want to update.

The SMART software updates automatically.

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Chapter 4

Tips for trouble-free performance 21

Cleaning the interactive whiteboard 22

General troubleshooting 23

Adjusting the projected image 23

Resetting the interactive whiteboard 23

Preventing USB cable issues 23

Troubleshooting tips 23

Troubleshooting using the status light 27

Transporting the interactive whiteboard 29

Contacting SMARTSupport 29

Tips for trouble-free performance

The SMARTBoard interactive whiteboard is durable, but take care to prevent any damage to it and

its parts.

l Replace the pen when the nib wears out.

l Don’t touch the interactive surface with sharp or pointed objects.

l Don’t set up and use the interactive whiteboard in an area with excessive levels of dust,

humidity or smoke.

l Don’t use low-odor dry-erase markers. They can be very difficult to erase.

l Don't obstruct the cameras’ view of the interactive whiteboard. For example, don't place

magnets, stickers or adhesive tape on the interactive surface or rest any objects, including

your hand or the pens, in the recess at the bottom of the interactive surface. This interferes

with the corner cameras’ ability to detect your finger or pens on the interactive surface.

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MAINTENANCE AND TROUBLESHOOTING

Cleaning the interactive whiteboard

With proper care, the interactive whiteboard will provide years of trouble-free service. Follow

these tips to keep the interactive whiteboard clean.

CAUTION

Do not use harsh chemicals or abrasive cleaners on the interactive whiteboard.

IMPORTANT

l Before you clean the interactive whiteboard, disconnect its USB and power cables.

l To view dirt or streaks more easily, turn the projector off or set it to standby (lamp off) mode.

l To clean dust, dirt and finger grease, wipe the interactive surface with a damp cloth or

sponge. Use mild soap, if required.

l Don’t spray cleaner directly onto the interactive surface. Instead, spray a light amount of

cleaner on a cloth and then gently wipe the interactive surface.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces or the cameras in the

corners of the frame.

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l Don’t touch the digital cameras located in the corners of the frame. Don’t attempt to clean the

digital cameras without specific instructions from SMARTTechnologies.

l If ink is accidentally used on the interactive whiteboard, remove the ink as soon as possible.

Ink becomes more difficult to remove the longer it stays on the interactive surface.

General troubleshooting

Adjusting the projected image

If the projector isn’t installed in a fixed location, you can correct many image problems by shifting

the projector so that the projected image fits squarely on the interactive surface. Optimally, each

side of the image should extend almost to the edge of the interactive surface.

For more information about the projector, go to smarttech.com/support. If you’re using an M680E

or M685E interactive whiteboard with an Epson® projector, consult the projector’s documentation.

Resetting the interactive whiteboard

You can reset the interactive whiteboard by disconnecting and then reconnecting the power

cable. This turns the power off and back on, restarting all the interactive whiteboard‘s components.

Preventing USB cable issues

To troubleshoot some common cable routing issues, try disconnecting accessories, such as USB

hubs and USB extension cables, that are connected to the interactive whiteboard.

The basic system consists of the SMARTBoard M600 series interactive whiteboard, a USB cable, a

power cable, computer hardware, a computer operating system and SMARTProductDrivers. You

can try isolating and replacing each component to identify the cause of the connectivity issue.

Troubleshooting tips

This section describes some symptoms, causes and solutions for problems that you could

experience with the interactive whiteboard.

Try the troubleshooting tips in the following table to quickly resolve most issues with the product.

NOTE

These procedures vary, depending on your computer’s operating system and system

preferences.

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MAINTENANCE AND TROUBLESHOOTING

Symptoms Cause Solution

No image is
projected on the
interactive
whiteboard, or a “No
Input” message
appears.

The projected image
is blurry, too large or
doesn’t completely
fill the interactive
whiteboard’s screen.

The projector isn’t receiving a video
signal.

Check the video cable
connections.

Ensure that the correct video
input is selected on the projector.

Ensure that the projector is on,
and that it’s connected to a
power source.

If you’re using a laptop computer,
turn on the external video
connection. Refer to your
laptop’s user’s guide for more
information.

The computer is in standby mode. Move the mouse, or touch the

interactive surface or any key on
your keyboard to bring the
computer out of standby mode.

The computer is off. Turn on the computer (or press

the computer’s reset button), and
then log on as usual.

The projector’s position, zoom and
focus settings aren’t adjusted.

Adjust the projector’s position,
zoom and focus settings. Refer to
the projector’s user’s guide for
more information.

The computer’s video resolution
settings don’t match the projector’s
native resolution.

Consult the projector’s user’s
guide for the correct computer
video resolution, and then go to
Windows control panel or Mac
System Preferences to change
the computer video resolution to
match your projector.

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MAINTENANCE AND TROUBLESHOOTING

Symptoms Cause Solution

The SMARTBoard
icon doesn’t appear
in the notification area
(Windows) or dock
(Mac).

SMART System Menu isn’t running. Start SMART System Menu.

In the Windows 7 operating
system, select Start > All

Programs > SMART
Technologies > SMART System
Menu.

In the Windows 8 operating
system, go to the Apps screen,
and then scroll to and select

SMART Technologies > SMART
System Menu.

In the Windows 10 operating
system, select Start > All apps,
and then scroll to and select

SMART Technologies > SMART
System Menu.

For Mac computers, select Finder
> Applications > SMART
Technologies > SMART System
Menu.

SMARTProductDrivers isn’t installed Install SMARTProductDrivers on

your computer. For details about
installing SMARTProductDrivers,
see Installing
SMARTProductDrivers on
page8.

The orientation
procedure doesn’t
proceed to the
second point.

25 smar ttech.com/kb/170410

The computer could be sending
input to an application other than the
interactive whiteboard’s orientation
screen.

Press ALT+TAB on the keyboard
to change your operating
system’s focus to the interactive
whiteboard’s orientation screen.
Alternatively, open SMART
settings and select Orient/Align
the SMARTProduct.

CHAPTER 4

MAINTENANCE AND TROUBLESHOOTING

Symptoms Cause Solution

The interactive
surface doesn’t
respond when you
touch it, the pointer
moves erratically, or
gaps appear when
you draw or write.

The interactive whiteboard isn’t
oriented.

Orient the interactive whiteboard.

For more information about
orienting the interactive
whiteboard, see Orienting the
interactive whiteboard on
page9.

SMART System Menu isn’t running. Start SMART System Menu.

In the Windows 7 operating
system, select Start > All

Programs > SMART
Technologies > SMART System
Menu.

In the Windows 8 operating
system, go to the Apps screen,
and then scroll to and select

SMART Technologies > SMART
System Menu.

In the Windows 10 operating
system, select Start > All apps,
and then scroll to and select

SMART Technologies > SMART
System Menu.

For Mac computers, select Finder
> Applications > SMART
Technologies > Board Tools.

26 smar ttech.com/kb/170410

SMARTProductDrivers isn’t
installed.

Not all components of
SMARTProductDrivers are installed
on your computer.

A camera is obscured.

Install SMARTProductDrivers on
your computer. For details about
installing SMARTProductDrivers,
see Installing
SMARTProductDrivers on
page8.

Remove SMARTProductDrivers
from your computer, and then
install SMARTProductDrivers
again.

Remove any object attached to
the interactive surface or resting
in the bottom bezel behind the
pen tray.

CHAPTER 4

MAINTENANCE AND TROUBLESHOOTING

Symptoms Cause Solution

There is a small red ×
on the SMARTBoard
icon.

SMARTProductDrivers is not
detecting the interactive
whiteboard.

Ensure that the USB cable is
connected from your computer
to the interactive whiteboard and
that the USB cable isn’t longer
than 16' (5 m).

SMARTBoard service isn’t running. Start SMARTBoard service:

In the notification area

1.
(Windows) or Dock (Mac),

press the SMART Board
icon, and then press
SMARTSettings.

SMARTSettings opens.

Select About Software and

2.

Product Support > Tools >
Diagnostics.

The SMART Board
Diagnostics window opens.

Select Service > Start.

3.

Close the SMART Board

4.
Diagnostics window, and

then close SMARTSettings.

Troubleshooting using the status light

If the interactive whiteboard has an active pen tray (models SBM680, SBM680E, SBM685 and

SBM685E), you can also use the Select button's status light to help you identify and resolve issues

with the interactive whiteboard. Refer to Using the Pen Tray on page12 for information on the

status light's states during normal operation.

NOTE

The pen ledge on SMART Board models SBM680V and SBM685V doesn’t have a status light.

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MAINTENANCE AND TROUBLESHOOTING

Status light Cause Solution

Off

The interactive
whiteboard isn’t receiving
power or the USBcable is
unplugged.

The computer is in Sleep

mode or the computer is

off.

You have selected a non-

standard digital ink color

using SMARTNotebook

software or SMARTInk.

Solid amber The controller module is in

service mode or the
firmware is being updated.

Flashing white SMARTBoard service isn’t

running.

Reset the interactive whiteboard by
disconnecting and then reconnecting
the power cable at the wall outlet.
Check that the USBcable is
connected securely.

Touch the interactive whiteboard

surface to wake up the computer or

turn the computer on.

Press a pen tray button to select a

standard color or tool.

Wait for the firmware update to finish.

Start the SMARTBoard service.

To determine whether the SMART
Board service is running, open SMART
Settings and check the message that
appears at the bottom.

SMARTProductDrivers
isn’t installed.

Install SMARTProductDrivers on the
computer. For details about installing
SMARTProductDrivers, see Installing
SMARTProductDrivers on page8.

A solid white status light indicates that the interactive whiteboard is working properly. However, if

the pen tray tools don’t work as expected, try the following to resolve the issue.

l If another user reassigned the pen, eraser or other button functions, the tools might not work

as expected. You can return them to normal operation using SMART Settings to change the

SMART hardware settings.

l Reset the interactive whiteboard by disconnecting the power cable at the wall outlet and

connecting it again.

l Calibrate the cameras to ensure that they accurately track your fingers and the pens (see

Calibrating the interactive whiteboard on page8).

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Transporting the interactive whiteboard

Save the original SMARTBoard interactive whiteboard packaging so that it’s available if you need

to transport the interactive whiteboard. When required, repack the interactive whiteboard with all

of the original packaging. This packaging was designed to provide the best possible protection

against shock and vibration.

Contacting SMARTSupport

SMARTSupport welcomes your call. However, if you experience difficulty with your SMART

product, consider contacting your authorized SMART reseller (smarttech.com/wheretobuy) first.

Your reseller can often resolve the issue without delay.

Before you contact SMARTSupport, ensure the following:

l You know the serial number of the interactive whiteboard.

l The computer specifications and operating system meet the minimum requirements for

SMARTProductDrivers.

l The USB and power cables are connected properly to the computer and interactive

whiteboard.

l Device drivers are installed on the computer’s operating system.

l The interactive surface and bezels aren’t obstructed.

l You have oriented the interactive whiteboard.

To determine the interactive whiteboard’s serial number

Look on the lower right edge of the interactive whiteboard’s frame when you’re facing the

front of the interactive whiteboard. The serial number is also on the back of the interactive

whiteboard.

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30 smar ttech.com/kb/170410

Appendix A

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner. For information about the

interactive whiteboard’s environmental compliance, see the specifications for your product

located at smarttech.com/SupportSBM600.

Waste Electrical and Electronic Equipment and
Battery regulations (WEEE and BatteryDirectives)

Electrical and electronic equipment and batteries contain substances that can be harmful

to the environment and to human health. The crossed-out wheeled bin symbol indicates

that products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

Remote contains two zinc-carbon AAA batteries. Recycle or dispose of batteries properly.

31 smarttech.com/kb/170410

Index

A

accessories, 5

adjusting projected image, 23

aspect ratio, 2

audio

controlling volume of, 15

B

batteries, 31

C

calibrating, 8

cleaning, 22

erasing ink, 23

computer

connecting to interactive whiteboard, 7

matching resolution to projector, 7

refresh rate, 7

system requirements, 2

connection diagrams

ECP, 14

contacting SMART Support, 29

G

gestures, 15

best practices, 17

multi-finger, 17

single-finger, 15

H

humidity, 21

I

input selection, 15

installation

connecting to computer, 7

SMART Product Drivers, 8

M

maintenance, 21

multitouch gestures, 2, 15

O

D

Digital Vision Touch (DViT) technology, 2

dual touch / dual write, 2

dust, 21

33 smarttech.com/kb/170410

orientation, 9

P

parts

accessories, 5

pen tray, 12

Pen tray, 2

power, 15

INDEX

projector

adjusting image, 23

resolution, 7

R

replacement parts, 5

resetting the interactive whiteboard, 23

resolution

computer, 7

projector, 7

S

serial number, 29

SMART Board M600 interactive

whiteboard

features, 2

how it works, 3

resetting, 23

SMART Ink, 3

SMART Notebook software, 1

SMART Product Drivers

installing, 8

orienting the interactive whiteboard, 9

SMART software

updating, 19

SMART Support, 29

V

volume control, 15

W

WEEE and Battery Directives, 31

T

transporting, 29

troubleshooting, 23

U

USB cable, 4

USB drives, 15

USB receptacles, 15

34 smarttech.com/kb/170410

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/170410