SMART M680, M685, M685V, M680V User Manual

SMARTBoard® M600
series

Interactive whiteboard

User’s guide

For models M680, M685, M680V and M685V

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This equipment has been tested andfoundto comply with the limits for a Class A digital device, pursuant to Part 15of theUS Federal Communications Comm ission
Rules. These limits ar e designed to provide reasonable protection against harmful interference when theequipment is operatedin a commercial environment.This
equipment generates, uses andcan r adiate radio frequency ener gy and, if not installed and used in accordancew ith the manufacturer’s instructions, m ay cause
har mful interferenceto radio communications. Operation ofthis equipment i n a residential area i s likely to cause harmful interference i n which casethe user will be
requir ed to correct the interference at his own expense.

Trade-mark notice

SMARTBoard, SMARTNotebook, D ViT, SMARTInk, sm arttech, the SMART logo and all SMART taglines are trade-marks or registered trade-m arks of
SMARTTechnologiesULC in the US and/or other countries. Mi crosoft andW indows are either registered trade-marks or trade-marks of Microsoft Corporation in
theU S and/or other countries. Mac is a trade-mark of AppleInc., registered in the US and other countries. All other third-party product and company names may be
trade-m arks of their respective owners.

Copyright notice

© 2013SMARTTechnologiesULC. All rights reserved. No part of this publication m ay be r eproduced, transmitted, transcribed, storedi n a retrieval system or
translated into any language in any form by any m eans without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to
change without notice and does not r epresent a commitment on the part of SMART.

This product and/or use thereof covered by one or more of the following US patents: sm arttech.com/patents. Contents are subject to change without notice.

09/2013

Important information

Before you install and use your SMARTBoard® M600 series interactive whiteboard, read and

understand the safety warnings and precautions in this user’s guide and the warnings document

included. The warnings document included describes the safe and correct operation of your

SMARTBoard interactive whiteboard and its accessories, helping you to prevent injuries and

equipment damage.

N O T E

In this document, the term “interactive whiteboard” refers to your interactive whiteboard and its

accessories and options.

i

Contents

Important information i

Chapter 1: Introducing your SMARTBoard M600 series interactive whiteboard 1

Introduction 1
Features 2

Feature highlights 2

Pen tray 2

DViT technology 2

Multitouch gestures 2

Dual touch and dual write 2

Durable surface 2

Computer requirements 2
How does your SMARTBoard interactive whiteboard work? 3

Windows and Mac computers 3

Installation tips 4

Extending your USB cable 4

Avoiding electromagnetic interference (EMI) 4

Accessories and replacement parts 5

Chapter 2: Connecting your interactive whiteboard to a computer 7

Overview 7

Matching your computer’s resolution to your projector’s resolution 7

Installing SMARTProductDrivers 7
Calibrating your interactive whiteboard 8
Orientating your interactive whiteboard 9

Chapter 3: Using your interactive whiteboard 11

Using the Pen Tray 12

Pen tray buttons 12

Understanding the Select button's status light 13

Customising the pen tray buttons 14

iii

C O N T E N T S

Using the Floating Tools toolbar 14
Using gestures, dual touch and dual write 15

Single-finger gestures 16

Selecting and deselecting an object (clicking) 16

Displaying menu options (right-clicking) 16

Dragging an object or scroll bar 16

Double-clicking 16

Displaying the next or previous page 17

Multi-finger gestures 17

Displaying menu options (right-clicking) 17

Enlarging an area or object 17

Reducing the scale of an object 17

Scrolling horizontally or vertically 17

Rotating an object 18

Best practices for gestures and tools 18

Updating your SMART software 19

Chapter 4: Maintenance and troubleshooting 21

Tips for trouble-free performance 21
Cleaning your interactive whiteboard 22
General troubleshooting 23

Adjusting the projected image 23

Resetting your interactive whiteboard 23

Preventing USB cable issues 23

Troubleshooting tips 23

Troubleshooting using the status light 27

Transporting your interactive whiteboard 29
Contacting SMARTSupport 29

iv

C O N T E N T S

Appendix A: Hardware environmental compliance 31

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 31
Batteries 31

Index 33

v

Chapter 1

M600 series interactive
whiteboard

Introduction 1
Features 2

Feature highlights 2

Pen tray 2
DViT technology 2
Multitouch gestures 2
Dual touch and dual write 2

Durable surface 2
Computer requirements 2
How does your SMARTBoard interactive whiteboard work? 3

Windows and Mac computers 3

Installation tips 4

Extending your USB cable 4
Avoiding electromagnetic interference (EMI) 4

Accessories and replacement parts 5

Introduction

Your SMART product is a wall-mounted, front projection interactive whiteboard. It enables you to

do everything that you can do at your computer—open and close applications, scroll through files,

teach collaborative lessons, create new documents or edit existing ones, visit websites, play

video clips and more—by touching the interactive surface with your finger or the included pen.

When you connect your interactive whiteboard to a computer and a projector, your computer

image displays on the interactive surface. You can write over any application in digital ink, and

then save these notes to a file in SMARTNotebook™ collaborative learning software for future

reference and distribution.

Your SMARTBoard M600 series interactive whiteboard is a full-speed USB 2.0 device with an

external power supply. Your interactive whiteboard receives power from a wall socket through the

country-specific power supply and cable included.

1

C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

Features

Your SMARTBoard M600 series interactive whiteboard is durable and reliable. It features a

rugged, hardened interactive surface, two damage-resistant pens and SMART’s proprietary

DViT® (DigitalVisionTouch) technology. The SMARTBoard M680 interactive whiteboard

measures 195.6cm(77") diagonally and has a 4:3 aspect ratio, while the M685 interactive

whiteboard measures 221cm (87") diagonally and has a 16:10 aspect ratio.

Feature highlights

Pen tray

The pen tray connects to the interactive whiteboard and holds the two included pens. It features

colour select buttons to change digital ink colours. The on-screen keyboard, the right-click and

the orientate features are also accessible with pen tray buttons.

SMARTBoard M680V and M685V interactive whiteboards feature a durable pen ledge that holds

the two included pens.

DViT technology

Four digital cameras, one in each of the interactive whiteboard’s corners, track the position of

your finger or the pen as it moves across the interactive surface.

Multitouch gestures

Your interactive whiteboard supports multitouch gestures (Windows® and Mac only). You can

use two fingers to resize an object on a page, to zoom in and out, to rotate an object and more.

Dual touch and dual write

Your interactive whiteboard supports dual touch (Windows and Mac only). Two users can use

their fingers to simultaneously perform mouse functions or write on the interactive whiteboard.

Durable surface

The interactive surface is scratch-resistant, dent-resistant and optimised for projection.

Computer requirements

To successfully power your interactive whiteboard and run SMARTProductDrivers, your

computer must meet certain minimum requirements. For a complete list of computer

requirements, go to smarttech.com/downloads and browse to the latest SMARTNotebook

software release notes applicable to your operating system.

2

C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

How does your SMARTBoard interactive
whiteboard work?

Your interactive whiteboard functions as an input device for your computer, enabling you to work

in any application on your connected computer. You need two additional components to use your

interactive whiteboard: a computer and a digital projector. These components work together as

follows:

l Your computer runs an application and sends the image to your projector.

l Your projector casts the image onto your interactive whiteboard.

l Your interactive whiteboard detects contact with its screen and sends each contact point to

the connected computer.

Use the pen tray buttons to select different tools. For example, press the left-click button so that

when you touch your interactive whiteboard’s surface, the touch of your finger becomes a mouse

click and you can control your computer from your interactive whiteboard. When you pick up a

pen and press one of the colour buttons, digital ink appears, enabling you to write over your

desktop or any open application.

When you install SMARTProductDrivers, a Floating Tools toolbar appears on your desktop. You

can change pen settings such as the transparency, colour and width of the ink. You can then

save your notes to a file in SMARTNotebook software. You can also customise other tools, such

as the width of the eraser tool you use to erase your notes.

Windows and Mac computers

SMARTNotebookcollaborative learning software includes SMARTInk™ and

SMARTProductDrivers. SMARTInk works with SMARTProductDrivers to enable you to write

on your screen in digital ink using your interactive product’s pen or your finger.

SMARTInk starts automatically when you start your computer, and the

SMARTInk toolbar appears in the title bar of each open window on your

computer.

N O T E

SMARTNotebook software doesn’t display the SMARTInk toolbar because it includes its own

ink tools that you can use to write directly in your file.

You can press SMARTInk to select ink properties and to perform common tasks such as

capturing your notes.

SMARTInk includes SMARTInk Notes which enable you to write in digital ink anywhere on your

desktop. When you write outside of the open windows on your computer, a SMARTInk Note

appears and you can write inside the note.

3

C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

SMARTInk also includes the SMARTInk Document Viewer, which enables you to view your

PDFfiles and to write over them in digital ink.

For more information on using SMARTInk, see the SMARTInk user’s guide

(smarttech.com/kb/170191).

Installation tips

For the installation instructions for your SMARTBoard M600 series interactive whiteboard, see

the SMARTBoard M600 series interactive whiteboard installation guide

(smarttech.com/kb/170429). If you purchased a floor stand, wall-mount or an interactive

whiteboard system that includes a projector or other components, refer to the installation

documents included with those components.

The optimal mounting height is 196 cm (77") from the floor to the centre of the installation

brackets. However, consider the general height of your user community when you choose a

location for wall-mounting your interactive whiteboard and adjust accordingly.

Ensure that you use the correct mounting hardware for your wall type. You can also order the

SMARTBoard interactive whiteboard hardware kit (Part No. 1020342) from your authorised

SMART reseller.

Extending your USB cable

The USB cable included with your SMARTBoard M600 series interactive whiteboard is within

the limit defined by the USB standard for maximum length. Your interactive whiteboard includes a

5m (16') USB cable.

I M P O R T A N T

The combined USB cables connected from your interactive whiteboard to your computer

should not exceed 5m (16' 5").

However, if this cable isn’t long enough to reach from your computer to your interactive

whiteboard, you can use a bus-powered hub, such as the active USB extension cable (Part No.

USB-XT) to extend your USB connection.

Avoiding electromagnetic interference (EMI)

You can take some precautions to prevent EMI to your interactive whiteboard:

l Don’t route USB cables parallel to power cables.

l Cross USB cables over power cables at a 90º angle to reduce the risk of interference on the

USB cables.

4

C H A P T E R 1

Introducing your SMART Board M600 series interactive whiteboard

l Don’t route USB cables close to common sources of EMI, such as electric motors or

fluorescent lighting ballasts.

l Don’t bend USB cables sharply.

l Don’t use USB plug adapters or passive USB wall plates.

Accessories and replacement parts

For a full list of items that you can order for your SMARTBoard M600 series interactive

whiteboard, go to smarttech.com/accessories.

Contact your authorised SMARTreseller (smarttech.com/wheretobuy) to order accessories and

standard replacement parts for your SMARTBoard M600 series interactive whiteboard.

5

Chapter 2

whiteboard to a computer

Overview 7

Matching your computer’s resolution to your projector’s resolution 7
Installing SMARTProductDrivers 7
Calibrating your interactive whiteboard 8
Orientating your interactive whiteboard 9

Overview

Your SMARTBoard M600 series interactive whiteboard’s USB interface enables you to connect

your interactive whiteboard to your computer. The USB cable included provides a digital signal

from your computer to your interactive whiteboard and the power supply included provides power

to the interactive whiteboard.

Matching your computer’s resolution to your projector’s resolution

Ensure that the resolution settings for your projector and computer match. If your computer’s

resolution doesn’t match the projector’s native resolution, the image doesn’t properly fill the

interactive surface and can shimmer or appear distorted.

Set the projector to its optimal image resolution by following the instructions included with your

projector and then set your computer’s resolution to match. If you need help changing your

computer’s resolution, see the instructions included with your operating system.

You might need to adjust your computer’s refresh rate to obtain the best results. Set the computer

to an initial refresh rate of 60 Hz and then adjust this rate up or down to determine the ideal refresh

rate. For more information on changing your computer’s refresh rate, see the instructions included

with your operating system.

Installing SMARTProductDrivers

You can install SMARTProductDrivers on any computer that meets certain minimum operating

specifications by using the software installation DVD included with your SMART product or by

downloading it from smarttech.com/downloads.

7

C H A P T E R 2

Connecting your interactive whiteboard to a computer

I M P O R T A N T

You must install the latest version of SMARTProductDrivers on your Windows or Mac

computer in order to write in digital ink and to use touch on the interactive whiteboard’s surface.

For a complete list of computer requirements, go to smarttech.com/downloads and browse to the

latest SMARTNotebook release notes applicable to your operating system.

Calibrating your interactive whiteboard

Digital cameras in the corners of the interactive whiteboard track the position of the pens and

your finger on the interactive surface and then send the information to the SMART software,

which interprets this information as mouse clicks, digital ink or ink removal in the appropriate

location.

If you haven't used your interactive whiteboard before, you must perform a calibration. This

process ensures that the cameras accurately track your finger and the pens on the interactive

surface. If the system detects incorrect calibration parameters, a warning bubble may also

appear recommending that you perform a calibration.

To calibrate your interactive whiteboard

1. The first time you connect your interactive whiteboard, press the Please calibrate the

SMARTBoard interactive whiteboard pop-up bubble that appears in the bottom right

corner of your screen.

If the pop-up doesn't appear, click the SMARTsoftware icon in the Windows notification

area or Mac Dock and select SMARTSettings > SMARTHardware Settings >

Advanced > Calibrate.

The calibration window opens.

8

C H A P T E R 2

Connecting your interactive whiteboard to a computer

2. With a pen tray pen, press the first target.

3. Keeping the pen on the interactive whiteboard surface, draw along the track until you reach

the second target. Keep the pen in the track, regardless of where the digital ink appears.

4. When you reach the second target, lift the pen from the surface.

5. If the calibration window remains open, the cameras require further calibration. Trace your

pen around the track a second or even a third time until the calibration window closes.

The orientation screen appears.

Orientating your interactive whiteboard

Once you have installed SMARTProductDrivers on your computer and have completed the

calibration procedure, an orientation screen appears. Orientating your interactive whiteboard

ensures the greatest possible level of writing and touch accuracy. Orientate your interactive

whiteboard any time your projector or interactive whiteboard has been moved since you last used

it, or whenever the mouse pointer isn’t properly aligned with the pen or your finger when you touch

the interactive surface.

To orientate your interactive whiteboard

1. On the interactive surface, click the SMART software icon in the notification area

(Windows) or Dock (Mac) and then select Orientate.

The Orientation screen opens.

2. Pick up a pen from the pen tray.

3. Beginning at the first target on the screen, touch the centre of the target firmly with the tip of

the pen and hold the pen steady until the target turns green. When you lift the pen the target

moves to the next point.

4. Repeat step 3 on all the targets.

5. The Orientation screen closes.

9

Chapter 3

whiteboard

Using the Pen Tray 12

Pen tray buttons 12
Understanding the Select button's status light 13

Customising the pen tray buttons 14
Using the Floating Tools toolbar 14
Using gestures, dual touch and dual write 15

Single-finger gestures 16

Selecting and deselecting an object (clicking) 16

Displaying menu options (right-clicking) 16

Dragging an object or scroll bar 16

Double-clicking 16

Displaying the next or previous page 17

Multi-finger gestures 17

Displaying menu options (right-clicking) 17

Enlarging an area or object 17

Reducing the scale of an object 17

Scrolling horizontally or vertically 17

Rotating an object 18

Best practices for gestures and tools 18

Updating your SMART software 19

When you touch your interactive whiteboard’s surface, the interactive whiteboard registers the

horizontal and vertical (or x and y) coordinates on the interactive surface. Your computer’s mouse

driver interprets those coordinates and moves the pointer to the corresponding point on the

projected image.

W A R N I N G

Do not stand (or allow children to stand) on a chair to touch the surface of the SMART Board

product. Instead, safely fix the product at the appropriate height on a wall or use a SMART floor

stand.

11

C H A P T E R 3

Using your interactive whiteboard

To open an application on your interactive whiteboard, press twice consecutively on the

application’s icon. When you press twice to open an application, it’s the same as double-clicking

your mouse to open an application on your computer. Similarly, each time that you press once on

the interactive surface, it’s the same as a single left click.

N O T E

If necessary, move the mouse or touch the interactive whiteboard’s surface or press any key

on your keyboard to bring your computer out of standby mode.

Using the Pen Tray

In addition to providing a convenient place to hold the included pens, the interactive pen tray on

your SMARTBoard M680 or M685 interactive whiteboard has several controls and indicators.

N O T E

SMARTBoard M680V and M685V interactive whiteboards feature a durable pen ledge that

holds the two included pens, rather than an interactive pen tray.

Pen tray buttons

In the centre of the pen tray, there are six buttons. The middle four change the colour of digital ink

that appears when you touch the screen. The buttons on either side of the pen colour buttons

default to the select (left button) and eraser (right button) functions. These buttons light up to

indicate the current selected tool.

The buttons on the right side of the pen tray enable the right-click, on-screen keyboard and

orientation functions.

12

C H A P T E R 3

Using your interactive whiteboard

Understanding the Select button's status light

The Select button's light also indicates the status of the interactive whiteboard. The Select

button's light is solid white when the system is working properly.

The following table shows the Select button's normal states. If the light's behaviour doesn't

match a state listed here, see General troubleshooting on page 23.

Select light state Meaning

Flashing white Your interactive whiteboard is receiving power and is

communicating successfully with your computer's
USBHID driver but SMARTProductDrivers isn't installed.

N O T E

In HID mode, interactive whiteboard tools such as the
pens are unavailable, but you can move the mouse pointer
and perform mouse functions by touching the interactive
surface. The Right-Click button on the pen tray might
work, depending on the version of operating system
you’re using. Neither the Keyboard nor the Orientate
button works in HID mode.

13

C H A P T E R 3

Using your interactive whiteboard

Select light state Meaning

Solid white Your interactive whiteboard is receiving power and is

communicating successfully with SMARTProductDrivers.
When you press another pen tray button, the Select button's
light turns off and the light on the button you pressed turns
on.

Solid amber The controller module is in service mode or the firmware is

being updated.

Off You have selected a non-standard digital ink colour using

SMARTNotebook software or SMARTInk, your interactive
whiteboard isn't receiving power or your interactive
whiteboard is in Standby mode.

Customising the pen tray buttons

You can customise your pen tray button settings. For example, you can change line

transparency, colour and style; you can change the width of the eraser; and you can change the

Keyboard and Right-Click button settings so that they perform another action.

To customise the pen tray button settings

1. Press the SMART software icon in the Windows notification area or Mac Dock and then

select SMARTSettings.

SMART settings opens.

2. Press SMART Hardware Settings and select your SMARTBoard interactive whiteboards.

3. Select Pen and Button Settings from the drop-down list and then select the button that you

want to customise.

4. Follow the on-screen instructions.

For more information about customising your settings, open the online Help by pressing the

SMARTsoftware icon in the Windows notification area or Mac Dock, selecting Help Centre and

then selecting SMART Hardware Settings.

Using the Floating Tools toolbar

You must install and run SMARTProductDrivers on your connected computer to have use of the

Floating Tools toolbar. Whilst you work on your interactive whiteboard, the toolbar floats over

your desktop and any open application. Use your finger or the provided pen tray pens to select a

tool from this customisable toolbar to click, write, erase and open SMARTNotebook software on

your interactive whiteboard.

For more information on how to use SMARTNotebook software, see smarttech.com/support.

14

C H A P T E R 3

Using your interactive whiteboard

To open the Floating Tools toolbar

Press the SMARTsoftware icon in the notification area (Windows)or Dock (Mac) and then

press Show Floating Tools.

N O T E S

o

SMARTNotebook software includes additional toolbars which allow you to control

digital ink pens and other drawing tools.

o

You can move this toolbar to either the left or right side of the screen.

o

You can move this toolbar lower on your screen so that younger students can reach

it.

o

You’re unable to rotate this toolbar horizontally.

Using gestures, dual touch and dual write

Your interactive whiteboard supports multitouch gestures, dual touch and dual write with your

Windows or Mac computer. Some gestures might not work in all operating systems.

Multitouch gestures enable you to use pre-determined commands on your interactive whiteboard

without using the keyboard or mouse. With a series of two-finger touches on your interactive

whiteboard screen, you can navigate pages, change the look of an object and more.

Dual touch enables two users to touch the interactive whiteboard and to simultaneously perform

mouse functions.

15

C H A P T E R 3

Using your interactive whiteboard

Dual write enables two users to use their fingers to write on the interactive whiteboard at the

same time.

Single-finger gestures

You can perform some gestures using one finger, including selecting an object and double-

clicking.

Single-finger gestures include the following:

Selecting and deselecting an object (clicking)

Quickly press and release the interactive surface to select or

deselect an object or option. This performs a standard mouse click.

N O T E

This gesture starts applications if your operating system is set to start applications on a single

click.

Displaying menu options (right-clicking)

Press and hold the screen with your finger.

In SMARTNotebook software, Windows and Microsoft® Office

programs, the right-click menu appears.

Dragging an object or scroll bar

Press and hold an object or scroll bar on the screen. Keep your finger

on the screen and slowly move the object or scroll bar. When you

reach the position that you want, release your finger.

Double-clicking

Quickly press and release the interactive surface twice in the same

spot. This performs a standard double-click.

N O T E

This gesture starts applications if your operating system is set to start applications on a double-

click.

16

C H A P T E R 3

Using your interactive whiteboard

Displaying the next or previous page

Press the screen and then quickly press again directly to the right of

that point to display the next page.

Press the screen and then quickly press again directly to the left of that

point to display the previous page.

Multi-finger gestures

You can perform some gestures using two or more fingers, including scaling, scrolling and

manipulating objects. Multi-finger gestures include the following:

Displaying menu options (right-clicking)

Using two fingers on the same hand, press and hold the screen with your left finger and then

press the screen once with your right finger.

Release your left finger from the screen and then select a menu item with any finger.

Enlarging an area or object

Use one finger on each hand to press in the centre of the area or object

and then drag your fingers away from each other.

Reducing the scale of an object

Use one finger on each hand to press the screen at opposite ends of

the area or object and then drag your fingers towards each other.

This gesture either scales an object on a page, or the entire page,

depending on the application.

Scrolling horizontally or vertically

Use two fingers on the same hand to press the screen.

Keeping your fingers on the screen, move up, down, left or right on the

page. Release your fingers when you’re satisfied with the view.

17

C H A P T E R 3

9 0 °

9 0 °

Using your interactive whiteboard

Rotating an object

Place one finger on either side of the object that you want to rotate.

Keep one finger stationary and quickly move your second finger around

the object. Release your fingers from the screen when you’re satisfied

with the angle.

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with your interactive product.

Hold your fingers perpendicular (90°) to the interactive surface at the contact point.

Keep your thumb and other fingers away from the interactive surface. They can generate

unintentional commands.

18

C H A P T E R 3

Using your interactive whiteboard

Keep your other hand, elbows and loose clothing away from the interactive surface. They can

generate unintentional commands.

For “click” commands, quickly tap your finger on the interactive surface. Also, make sure that you

lift your finger far enough away from the interactive surface between presses so that your finger is

out of the interactive whiteboard cameras’ view.

Updating your SMART software

To update your SMARTsoftware, go to the SMARTsoftware download page or use

SMARTProduct Update (SPU).

To check for software updates

1. Click the SMART software icon in the Windows notification area or the Mac Dock and then

select Check for Updates and Activation.

The SMART Product Update dialogue box appears listing the SMART software products

installed on your computer.

N O T E

If you don’t see the Check for Updates and Activation option, contact your network

administrator.

2. Click the Update button beside the software that you want to update.

Your SMART software updates automatically.

19

Chapter 4

troubleshooting

Tips for trouble-free performance 21
Cleaning your interactive whiteboard 22
General troubleshooting 23

Adjusting the projected image 23
Resetting your interactive whiteboard 23
Preventing USB cable issues 23
Troubleshooting tips 23

Troubleshooting using the status light 27
Transporting your interactive whiteboard 29
Contacting SMARTSupport 29

Tips for trouble-free performance

Your SMARTBoard interactive whiteboard is durable, but take care to prevent any damage to it

and its parts.

l Replace the pen when the nib wears out.

l Don’t touch the interactive surface with sharp or pointed objects.

l Don’t set up and use your interactive whiteboard in an area with excessive levels of dust,

humidity or smoke.

l Don’t use low-odour dry-wipe markers because they can be very difficult to erase.

l Don't obstruct the cameras’ view of the interactive whiteboard. For example, don't place

magnets, stickers or adhesive tape on the interactive surface, or rest any objects, including

your hand or the pens, in the recess at the bottom of the interactive surface because this

interferes with the corner cameras’ ability to detect your finger or pens on the interactive

surface.

21

C H A P T E R 4

Maintenance and troubleshooting

Cleaning your interactive whiteboard

With proper care, your interactive whiteboard will provide years of trouble-free service. Follow

these tips to keep your interactive whiteboard clean.

C A U T I O N

Do not use harsh chemicals or abrasive cleaners on your interactive whiteboard.

I M P O R T A N T

l Before you clean your interactive whiteboard, disconnect its USB and power cables.

l To view dirt or streaks more easily, set your projector to standby (lamp off) mode.

l To clean dust, dirt and finger grease, wipe the interactive surface with a damp cloth or

sponge. Use mild soap, if required.

l Don’t spray cleaner directly onto the interactive surface. Instead, spray a light amount of

cleaner onto a cloth and then gently wipe the interactive surface.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces or the cameras in the

corners of the frame.

l Don’t touch the digital cameras located in the corners of the frame. Don’t attempt to clean

the digital cameras without specific instructions from SMARTTechnologies.

l If ink is accidentally used on your interactive whiteboard, remove the ink as soon as

possible. Ink becomes more difficult to remove the longer it stays on the interactive surface.

22

C H A P T E R 4

Maintenance and troubleshooting

General troubleshooting

Adjusting the projected image

If your projector isn’t installed in a fixed location, you can correct many image problems by

shifting your projector so that the projected image fits squarely on the interactive surface.

Optimally, each side of the image should extend almost to the edge of the interactive surface.

For more information on your projector, go to smarttech.com/support.

Resetting your interactive whiteboard

You can reset your interactive whiteboard by disconnecting and then reconnecting the power

cable. This turns the power off and back on, restarting all components of your interactive

whiteboard.

Preventing USB cable issues

To troubleshoot some common cable routing issues, try disconnecting accessories such as USB

hubs and USB extension cables that are connected to your interactive whiteboard.

The basic system consists of the SMARTBoard M600 series interactive whiteboard, a USB

cable, a power cable, computer hardware, a computer operating system and

SMARTProductDrivers. You can try isolating and replacing each component to identify the

cause of the connectivity issue.

Troubleshooting tips

This section describes some symptoms, causes and solutions for problems that you could

experience with your interactive whiteboard.

Try the troubleshooting tips in the following table to quickly resolve most issues with your

product.

N O T E

These procedures vary, depending on your operating system and your system preferences.

23

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

No image is
projected on your
interactive
whiteboard, or a “No
Input” message
appears.

The projected image
is blurry, too large or
doesn’t completely
fill your interactive
whiteboard’s screen.

Your projector isn’t receiving a video
signal.

Check the video cable
connections.

Ensure that the correct video
input is selected on your
projector.

Ensure that your projector is on
and that it’s connected to a
power source.

If you’re using a laptop
computer, turn on the external
video connection. Refer to your
laptop’s user’s guide for more
information.

Your computer is in standby mode. Move the mouse, or touch the

interactive surface or any key
on your keyboard to bring your
computer out of standby mode.

Your computer is off. Turn on your computer (or press

your computer’s reset button)
and then log on as usual.

Your projector’s position, zoom and
focus settings aren’t adjusted.

Adjust the projector’s position,
zoom and focus settings. Refer
to your projector’s user’s guide
for more information.

Your computer’s video resolution
settings don’t match your projector’s
native resolution.

Consult your projector’s user’s
guide for the correct computer
video resolution and then go to
Windows control panel or Mac
System Preferences to change
the computer video resolution to
match your projector.

24

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

The
SMARTsoftware
icon doesn’t appear
in the notification
area (Windows) or
dock (Mac).

The orientation
procedure doesn’t
proceed to the
second point.

SMARTBoard Tools isn’t running. Start SMARTBoard Tools.

For Windows computers, select

Start > All Programs >
SMART Technologies >
SMART Board Tools 2013.

For Mac computers, select

Finder > Applications >
SMART Technologies >
Board Tools.

SMARTProductDrivers isn’t
installed

Install SMARTProductDrivers
on your computer. For details
about installing
SMARTProductDrivers, see

Installing
SMARTProductDrivers on

page 7.

Your computer could be sending input
to an application other than the
interactive whiteboard’s orientation
screen.

Press ALT+TAB on your
keyboard to change your
operating system’s focus to the
interactive whiteboard’s
orientation screen.
Alternatively, open SMART
settings and select

Orientate/Align the
SMARTProduct.

25

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

The interactive
surface doesn’t
respond when you
touch it, the pointer
moves erratically or
gaps appear when
you draw or write.

Your interactive whiteboard isn’t
orientated.

Orientate your interactive
whiteboard. For more
information about orientating
your interactive whiteboard, see

Orientating your interactive
whiteboard on page 9.

SMARTBoard Tools isn’t running. Start SMARTBoard Tools.

For Windows computers, select

Start > All Programs >
SMART Technologies >
SMART Board Tools 2013.

For Mac computers, select

Finder > Applications >
SMART Technologies >
Board Tools.

SMARTProductDrivers isn’t
installed.

Install SMARTProductDrivers
on your computer. For details
about installing
SMARTProductDrivers, see

Installing
SMARTProductDrivers on

page 7.

Not all components of
SMARTProductDrivers are installed
on your computer.

Remove
SMARTProductDrivers from
your computer and then install
SMARTProductDrivers again.

A camera is obscured. Remove any object attached to

the interactive surface or resting

in the bottom bezel behind the

pen tray.

26

C H A P T E R 4

Maintenance and troubleshooting

Symptoms Cause Solution

There is a small red
× on the
SMARTsoftware
icon.

SMARTProductDrivers is unable to
detect your interactive whiteboard.

Ensure that the USB cable is
connected from your computer
to your interactive whiteboard
and that the USB cable isn’t
longer than 5m (16').

SMARTBoard service isn’t running. Start SMARTBoard service:

In the notification area

1.
(Windows) or Dock (Mac),

press the SMART
software icon and then
press SMARTSettings.

SMARTSettings opens.

Select About Software

2.

and Product Support >
Tools > Diagnostics.

The SMART Board
Diagnostics window

opens.

Select Service > Start.

3.

Close the SMART Board

4.
Diagnostics window and

then close
SMARTSettings.

Troubleshooting using the status light

If your interactive whiteboard has an active pen tray (models SBM680 and SBM685), you can

also use the Select button's status light to help you identify and resolve issues with your product.

Refer to Using the Pen Tray on page 12 for information on the status light's states during normal

operation.

N O T E

The pen ledge on SMART Board models SBM680V and SBM685V doesn’t have a status light.

27

C H A P T E R 4

Maintenance and troubleshooting

Status light Cause Solution

Off

Your interactive
whiteboard isn’t receiving
power or the USBcable is
unplugged.

Your computer is in Sleep

mode or the computer is

off.

You have selected a non-

standard digital ink colour

using SMARTNotebook

software or SMARTInk.

Solid amber The controller module is in

service mode or the
firmware is being updated.

Flashing white SMARTBoard sevice isn’t

running.

Reset your interactive whiteboard by
disconnecting and then reconnecting
the power cable at the wall socket.
Check that the USBcable is
connected securely.

Touch the interactive whiteboard

surface to wake up your computer or

turn your computer on.

Press a pen tray button to select a

standard colour or tool.

Wait for the firmware update to finish.

Start SMARTBoard service.

To determine whether the SMART
Board service is running, open
SMART Settings and check the
message that appears at the bottom.

SMARTProductDrivers
isn’t installed.

Install SMARTProductDrivers on
your computer. For details about
installing SMARTProductDrivers,
see Installing SMARTProductDrivers
on page 7.

A solid white status light indicates that the interactive whiteboard is working properly. However, if

the pen tray tools don’t work as expected, try the following to resolve the issue.

l If another user reassigned the pen, eraser or other button functions, the tools might not work

as expected. You can return them to normal operation using SMART Settings to change the

SMART hardware settings.

l Reset the interactive whiteboard by disconnecting the power cable at the wall socket and

connecting it again.

l Calibrate the cameras to ensure that they accurately track your fingers and the pens (see

Calibrating your interactive whiteboard on page 8).

28

C H A P T E R 4

Maintenance and troubleshooting

Transporting your interactive whiteboard

Save your original SMARTBoard interactive whiteboard packaging so that it’s available if you

need to transport your interactive whiteboard. When required, repack your interactive whiteboard

with all of the original packaging. This packaging was designed with optimal shock and vibration

protection.

Contacting SMARTSupport

SMARTSupport welcomes your call. However, if you experience difficulty with your SMART

product, consider contacting your authorised SMART reseller (smarttech.com/wheretobuy) first.

Your reseller can often resolve the issue without delay.

Before you contact SMARTSupport, ensure the following:

l You know the serial number of your interactive whiteboard.

l Your computer specifications and operating system meet the minimum requirements for

SMARTProductDrivers.

l The USB and power cables are connected properly to your computer and interactive

whiteboard.

l Device drivers are installed on your operating system.

l The interactive surface and bezels aren’t optically obstructed.

l You orientated your interactive whiteboard.

To determine your interactive whiteboard’s serial number

Look on the lower right edge of your interactive whiteboard’s frame when you’re facing the

front of your interactive whiteboard. The serial number is also on the back of the interactive

whiteboard.

29

Appendix A

compliance

SMART Technologies supports global efforts to ensure that electronic equipment is

manufactured, sold and disposed of in a safe and environmentally friendly manner. For your

interactive whiteboard’s environmental compliance information, see the specifications for your

product located at smarttech.com/SupportSBM600.

Waste Electrical and Electronic Equipment and
Battery regulations (WEEE and Battery
Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful

to the environment and to human health. The crossed-out wheelie-bin symbol indicates

that products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

Remote contains two zinc-carbon AAA batteries. Recycle or dispose of batteries properly.

31

Index

A

accessories 5
adjusting projected image 23
aspect ratio 2

B

batteries 31

C

calibrating 8
cleaning 22

erasing ink 22

computer

connecting to interactive whiteboard 7
matching resolution to projector 7
refresh rate 7
system requirements 2

contacting SMART Support 29

D

Digital Vision Touch (DViT) technology 2
dual touch / dual write 2
dust 21

I

installation

connecting to computer 7
SMART Product Drivers 7

M

maintenance 21
multitouch gestures 2, 15

O

orientation 9

P

parts

accessories 5
pen tray 12
Pen tray 2
projector

adjusting image 23

resolution 7

R

G

gestures 15

best practices 18
multi-finger 17
single-finger 16

H

humidity 21

33

replacement parts 5
resetting your interactive whiteboard 23
resolution

computer 7

projector 7

S

serial number 29
SMART Board M600 interactive whiteboard

features 2

how it works 3

I N D E X

resetting 23
SMART Ink 3
SMART Notebook software 1, 3
SMART Product Drivers

floating tools 14

installing 7

orientating your interactive whiteboard 9
SMART software

updating 19
SMART Support 29

T

transporting 29
troubleshooting 23

U

USB cable 4

W

WEEE and Battery Directives 31

34

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsuppor t