Smart M600IX3 User Manual

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interactive whiteboard systems

CONFIGURATION AND USER’S GUIDE

FOR MODELS M680ix3 AND M685ix3

FCC war nin g

This e quipment has b ee n tes ted and found to comply withthe li mits for a Class A dig ital d evi ce, p ursuant to Part 15 o f the FCC Rules . Thes e li mits are desi gned to pro vide reaso nable p rotectio n against harmful interfer ence when the eq uipment is oper ated in a commercial e nvironment. T his eq uipment g ener ates, uses and can rad iate radio frequency ene rgy and, i f not installed and used in accord ance with the manufacturer’s instructions, may cause harmful interfer ence to r adio communications. Oper ation o f this e quipment in a r esi dential are a is likely to cause harmful i nterfere nce in which case the user will be require d to co rre ct the interfere nce at his own exp ense .

Trad emark no tic e

SMARTBoard , SMARTNo tebo ok, SMARTMee tingPro, DViT, smarttech, the S MART lo go and all SMART tagline s are trademarks o r re gi stere d trade marks of SMARTTe chnologie sU LC in the U.S . and/or other countries. Micros oft, Windows and InternetExpl ore r are either re gis tere d trade marks or trademarks o f Microso ft Cor por ation i n the U.S . and/or o ther countries. All other third -party p ro duct and co mpany names may be trademarks of their r esp ective owners.

Copyri gh t n ot ice

© 2 013–201 5 SMARTTe chnologi esU LC. All rights r ese rve d. No p art of this publicatio n may b e r ep rod uced, transmitted, transcri be d, sto red in a retri eval s ystem or translated into any language i n any form by any means w ithout the p rio r wr itten co nsent o f S MARTTechnolog ie sULC. Information in this manual is subject to change without notice and d oes not re pre se nt a commitment o n the part o f S MART.

This p rod uct and/or use thereo f cove red by one o r more of the foll owing U .S. p atents: s marttech.com/patents.

05/2015

smar ttech.com/kb/170910

Important information

Before you install and use the SMARTBoard® interactive whiteboard system, read and understand

the safety warnings and precautions in this user’s guide and the included important information

document. These safety warnings and precautions describe the safe and correct operation of the

interactive whiteboard system and its accessories, helping you prevent injuries and equipment

damage. Ensure that the interactive whiteboard system is always used correctly.

In this document, “interactive whiteboard system” refers to the following:

l SMARTBoard M685 series interactive whiteboard

l SMARTU100 or SMARTU100w projector

l Accessories and optional equipment

The projector included with the system is designed to work only with certain SMARTBoard

interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for

more information.

Safety warnings, cautions and important information

Installation

WARNI NG

l Failure to follow the installation instructions shipped with the SMART product could result in

injury and damage to the product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Two people are required to mount your SMART product because it may be too heavy for

one person to safely maneuver.

When you lift the interactive whiteboard, you and your assistant should stand on either side

of the screen, supporting its weight at the bottom while balancing the top with your other

hand.

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IMP ORTAN T INFORMATI ON

l When mounting the projector boom on a framed or hollow wall, attach the mounting bracket

to a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall

can fail, resulting in possible injury and damage to the product which may not be covered

by the warranty.

l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable

over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable

management strip of a contrasting color. Handle cables carefully and avoid excessive

bending.

CAUTION

l Do not operate this unit immediately after moving it from a cold location to a warm location.

When the unit is exposed to such a change in temperature, moisture can condense on the

lens and crucial internal parts. Allow the system to reach room temperature before

operation to prevent possible damage to the unit.

l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause

a malfunction and shorten the life of the projector.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Do not place your SMART product in direct sunlight or near any appliance that generates a

strong magnetic field.

l You must connect the USB cable that came with your SMARTBoard interactive whiteboard

to a computer that has a USB compliant interface and that bears the USB logo. In addition,

the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark

and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid

damage to the SMARTBoard interactive whiteboard.

IMPORTANT

l Use the

SMARTBoard M600ix3 interactive whiteboa rd system installation guide

(smarttech.com/kb/170886) to install the interactive whiteboard and projector.

l Make sure an electrical socket is near the SMART product and remains easily accessible

during use.

l Using the SMART product near a TV or radio could cause interference to the images or

sound. If this happens, move the TV or radio away from the projector.

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IMP ORTAN T INFORMATI ON

Operation

WARNI NG

l If you are using an external audio system, use only the power supply included with that

product. Using the wrong power supply might create a safety hazard or damage the

equipment. If in doubt, refer to the specification sheet for your product to verify the power

supply type.

l Do not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard

interactive whiteboard.

Do not climb on, hang from or suspend objects from the projector boom.

Climbing on the interactive whiteboard or projector boom could result in injury or

product damage.

l Refer to the safety warnings and precautions published by the projector

manufacturer. Do not stare (or allow children to stare) directly into the projector’s beam of

light.

l Do not touch (or allow children to touch) your projector because it can become extremely

hot during normal operation.

l Do not stand (or allow children to stand) on a chair to touch the surface of the SMARTBoard

product. Instead, safely fix the product at the appropriate height on a wall or use a SMART

height-adjustable floor stand.

l To prevent injury or product and property damage, use only the mounting hardware

supplied with the SMARTBoard M600 series interactive whiteboard when you install the

product on drywall. The mounting hardware provided with other interactive whiteboards

may not be strong enough to support the weight of SMARTBoard M600 series interactive

whiteboards.

CAUTION

l Do not block the projector’s ventilation slots and openings.

IMPORTANT

l Keep the remote control in a safe place because there is no other way to access menu

options.

l Disconnect the product from its power source when it’s not used for a long period.

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IMP ORTAN T INFORMATI ON

Other precautions

If you’re using a SMARTproduct other than a SMARTBoard interactive whiteboard system, refer to

the product’s installation manual for relevant warnings and maintenance instructions.

Environmental requirements

Before you install the SMARTBoard interactive whiteboard system, review the following

environmental requirements.

Environment al

Parameter

requirement

Operating temperature

Operating temperature (projector)

41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)

41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)

Standard speed: 41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to

1800 m)

High speed: 41°F to 86°F (5°C to 30°C) from 6000' to 6800' (1800 m

to 2100 m)

Storage temperature -4°F to 122°F (-20°C to 50°C)

Humidity

Up to 85% storage relative humidity, non-condensing

Up to 85% operating relative humidity, non-condensing

Water and fluid resistance

Intended for indoor use only. Doesn’t meet any salt-spray or water

ingress requirements.

Don’t pour or spray liquids directly onto your interactive whiteboard,

the projector or any of its sub-components.

Dust Intended for use in office and classroom environments. Not for

industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See

Cleaning the projector

on page28 for

information on cleaning the projector.

Electrostatic discharge (ESD)

EN61000-4-2 severity level 4 for direct and indirect ESD

No malfunction or damage up to 8kV (both polarities) with a

330ohm, 150 pF probe (air discharge)

Unmated connectors meet no malfunction or damage up to 4kV

(both polarities) for direct (contact) discharge

Cables All SMARTBoard interactive whiteboard system cables should be

shielded to prevent potential accidents and degraded video and audio quality.

Conducted and

EN55022/CISPR 22, Class A

radiated emissions

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Important informat ion i

Safety warnings, cautions and important information i

Environmental requirements iv

Chapter 1: About th e int eractive whiteboard system 1

SMARTBoard interactive whiteboard system features 2

Included accessories 4

Chapter 2: Inst alling t he int eractive whit eboard system 5

Choosing a location 5

Choosing a height 6

Securing the projector to the boom 6

Routing the cables 7

Installing SMART software 7

Chapter 3: Using the int eractive whiteboard system 9

Using the projector 9

Using the interactive whiteboard 25

Chapter 4: Maint aining the int eractive whiteboard system 27

Maintaining the interactive whiteboard 27

Cleaning the projector 28

Focusing and adjusting the projector image 29

Replacing the projector lamp 29

Chapter 5: Troubleshooting the interact ive whit eboard system 37

Before you start 38

Determining the interactive whiteboard system’s status 39

Resolving interactive whiteboard issues 42

Resolving projector errors 42

Resolving image issues 43

Resolving audio issues 47

Resolving network communication issues 48

Accessing the service menu 48

Transporting the interactive whiteboard system 49

Appendix A: R emot ely managing t he system through a network interface 51

Web page management 51

Simple Network Management Protocol (SNMP) 59

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CONTENTS

Appendix B: Remotely managing the system t hrough an RS-232 serial int erface 61

Serial interface settings 62

Projector programming commands 63

Appendix C: Integrating ot her devices 89

Video format 89

Connecting peripheral sources and outputs 95

Appendix D: Remote control code definit ions 97

Appendix E: Hardware environmental compliance 99

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and

BatteryDirectives) 99

Batteries 99

Mercury 99

More information 99

Index 101

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Chapter 1

system

SMARTBoard interactive whiteboard system features 2

SMARTBoard M600 series interactive whiteboard 2

SMARTU100 or SMARTU100w projector 3

Included accessories 4

Remote control 4

Pens 4

Optional accessories 4

The SMARTBoard interactive whiteboard system combines the following components:

l SMARTBoard M600 series interactive whiteboard

l Wall-mounted, short-throw SMARTU100 or SMARTU100w projector

l Accessories and optional equipment

This chapter describes the features of the interactive whiteboard and provides information about

product parts and accessories.

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CHAPTER 1

ABOUT THE I NTERACTIVE WHITEBOARD SYSTEM

SMARTBoard interactive whiteboard system features

Your SMARTBoard interactive whiteboard system

uses the short-throw, high-offset SMARTU100 or

SMARTU100w projector. When the projector

displays an image from your computer on the touch-

sensitive interactive whiteboard, you can do

everything that you can do at your computer—open

and close applications, scroll through files,

conference with others, create new documents or

edit existing ones, visit websites, play video clips and

more—by touching the screen. You can use an array

of gestures within applications.

This projector also supports video and audio

connections from a variety of devices, including

DVD/Blu-ray™ players, VCRs, document cameras and digital cameras, and can project media from

these sources onto the interactive screen.

When you use SMART software with your SMARTBoard interactive whiteboard system, you can

write or draw over the projected computer image in digital ink using a pen tray pen or your finger,

and then save these notes to a .notebook file or directly into any Ink Aware application.

SMARTBoard M600 series interactive whiteboard

Your SMARTBoard M600 series interactive whiteboard, featuring SMART’s proprietary DViT®

(DigitalVisionTouch) technology, is the most intuitive touch-sensitive front projection interactive

whiteboard in the world.

The SMARTBoard M600 series interactive whiteboard performs best with the SMARTU100

projector because of its exceptional color performance, aspect ratio, input response and short-

throw image distance.

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ABOUT THE I NTERACTIVE WHITEBOARD SYSTEM

Other features of your interactive whiteboard include

the following:

l Pen tray buttons that activate the pens’ colors

and the on-screen keyboard, as well as right-

click and Orientation functions

l A durable hard-coated surface that is optimized

for projection and is easily cleaned

For more information about your SMARTBoard

interactive whiteboard, see the

SMARTBoard M600

series interactive whiteboa rd user’s guide

(smarttech.com/kb/170410).

NOTE

Because of its wide-screen format, the SMARTU100w projector is compatible only with

SMARTBoard M685 interactive whiteboards, and not with SMARTBoard M680 interactive

whiteboards.

SMARTU100 or SMARTU100w projector

The SMARTU100 or SMARTU100w projector system includes a short-

throw projector for use with SMARTBoard interactive whiteboards

and a sturdy support system suitable for many different environments.

Other features of the projector system include the following:

l A wall-mounted, high-offset projector engine that uses DLP®

technology by TexasInstruments™, providing BrilliantColor™

performance and Gamma 2.2 correction with SMART

Presentation, Bright Room, Dark Room, sRGB and User modes

l Philips® ImageCare™ lamp control technology extends lamp life

l PAL, PAL-N, PAL-M, SECAM, NTSC and NTSC 4.43 video system compatibility

l HDMI, Composite,and VESA® RGB video inputs

l UXGA, SXGA+, SXGA, WXGA, XGA, SVGA, VGA video format compatibility

l Native 1024 × 768 resolution (SMARTU100 projector)

Native 1280 × 800 resolution (SMARTU100w projector in 16:10 aspect ratio mode)

l Remote management via a serial RS-232 interface, web page or SNMP

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CHAPTER 1

ABOUT THE I NTERACTIVE WHITEBOARD SYSTEM

l An alert broadcast feature that enables administrators to send notification messages to

network-connected projector systems for immediate on-screen display

l Protected cable routing through a cable cover that limits tampering and clutter

l A secure mounting and installation system that includes the following:

An optional projector padlock ring to prevent removal of the projector from the boom

Accessory mounting hardware for solid masonry or framed wall installations kit (Part

Number 1007416)

Templates and instructions for positioning the system safely

Included accessories

The following accessories are included with the interactive whiteboard system.

Remote control

The remote control enables you to control the system and set up your projector. Use

the remote control to access menu options, system information and input selection

options.

Pens

There are two pens included with the interactive whiteboard.

Pick up a pen and press one of the four color buttons on the

pen tray (black, red, green or blue) to select the color of digital

ink you write on the interactive whiteboard.

Optional accessories

You can add a variety of accessories to your interactive whiteboard to best meet your specific

needs. Purchase these items from your authorized SMART reseller (smarttech.com/where).

For more information on accessories, go to smarttech.com/accessories.

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Chapter 2

system

Choosing a location 5

Choosing a height 6

Securing the projector to the boom 6

Routing the cables 7

Installing SMART software 7

Consult the SMARTBoard interactive whiteboard system installation document included with your

product for instructions on how to install and secure the system.

IMPORTANT

Use the

(smarttech.com/kb/170886) to install the interactive whiteboard and projector.

This chapter provides additional considerations and details for installing the interactive whiteboard

system.

SMARTBoard M600ix3 interactive whiteboa rd system installation guide

Choosing a location

Choose a location for the interactive whiteboard system that’s far from bright light sources, such as

windows and strong overhead lighting. IR lighting can cause issues with the performance of the

cameras and can lead to unintentional or missed touches.

Select a wall with a flat, regular surface and sufficient clearance to accommodate the interactive

whiteboard system. Install the projector and your interactive whiteboard on the same flat surface.

For best presentation alignment, mount the interactive whiteboard system in a location that’s

central to your audience’s viewing direction.

For mobile or adjustable installation options, contact your authorized SMART reseller.

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CHAPTER 2

INSTALLING THE INTERACTIVE WHITEBOARD SYSTEM

WARNI NG

Refer to the interactive whiteboard system’s specifications (available at smarttech.com/support)

for its weight. Check local building codes to ensure that the wall can support this weight, and use

appropriate mounting hardware for the wall type.

Choosing a height

SMART includes a mounting template with each interactive whiteboard system. If you lose this

template, contact your authorized SMART reseller. Using this template ensures that you can do the

following:

l Mount the projector at a safe height for head space clearance, while maintaining enough

space for airflow and installation access above the unit.

l Position the projector at the correct height above the interactive whiteboard to align the

projected image with the touch screen.

Dimensions on the template recommend a distance from the floor suitable for adults of average

height. Consider the general height of your user community when you choose a location for the

interactive whiteboard.

Securing the projector to the boom

The top surface of the projector features a secure metal loop that can accommodate a cable

you’ve secured to the projector boom.

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CHAPTER 2

INSTALLING THE INTERACTIVE WHITEBOARD SYSTEM

Routing the cables

If the interactive whiteboard uses one mounting bracket, make sure that all projector cables pass

along the top of the bracket and then down the side of the interactive whiteboard.

If the interactive whiteboard uses two mounting brackets, make sure that all projector cables pass

between the brackets. Space the wall-mounting brackets 4" (10.2 cm) apart to provide full support

for the interactive whiteboard’s weight.

IMPORTANT

Do not connect the power cable to a power outlet until you have connected all the cables to the

projector and interactive whiteboard.

Installing SMART software

To access all the features of the interactive whiteboard system, install SMARTsoftware, such as

SMARTNotebook® collaborative learning software, on the connected computer.

Download SMARTsoftware from smarttech.com/software. These web pages list the minimum

hardware requirements for each software version. If SMART software is already installed on your

computer, take this opportunity to upgrade the software to ensure compatibility.

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Chapter 3

system

Using the projector 9

Using the remote control 9

Replacing the remote control battery 10

Using the remote control buttons 11

Adjusting projector settings 12

Focusing the image 22

Adjusting the image 23

Projector connection diagram 23

Using the interactive whiteboard 25

This chapter describes the basic operation of the interactive whiteboard system and explains how

to set up the remote control, retrieve system information, access the projector’s image adjustment

options and integrate the interactive whiteboard system with peripheral devices.

Using the projector

Using the remote control

The projector remote control enables you to access on-screen projector menus and change

projector settings.

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USING THE I NTERACTIVE WHITEBOARD SYSTEM

Replacing the remot e cont rol bat t ery

Follow this procedure to replace the remote control battery.

WARNI NG

l Reduce the risk associated with a leaking battery in the projector’s remote control by

following these practices:

Use only the specified CR2025 coin-cell battery.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

To replace the remote control batt ery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell

battery.

IMPORTANT

Align the battery’s positive (+) and negative (–) terminals with the correct signs on the

battery holder.

3. Insert the battery holder into the remote control.

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CHAPTER 3

USING THE I NTERACTIVE WHITEBOARD SYSTEM

Using t he remote control butt on s

The projector remote control enables you to access on-screen menus and change projector

settings. Use the Power button on the remote control to put the projector into Standby mode or

to turn it on. You can also use the I nput button on the remote control to switch sources on the

projector.

Number Fun ct ion Description

1 Input Select a video and audio input source on the

projector and the associated USB input source on the ECP, if present.

2 Menu Show or hide the projector menus.

3 (Left), (Right),

Change the menu selections and adjustments.

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image:

Press once to freeze the image.

For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image, that is, to

display a black screen.

Press again to return to the live image.

5 Mode Select a display mode.

6 Mute Mute audio amplification.

(Power)

Turn on the projector or put it into Standby mode.

8 (Enter) Accept the selected mode or option.

9 (Volume Up) Increase audio amplification volume.

10 (Volume Down) Decrease audio amplification volume.

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NOTE

The Mut e, Volume Up and Volume Down buttons work only if there is an audio source

connected to the projector for the selected video input source.

Adjusting project or settings

Use the remote control’s Menu button to access the on-screen display and adjust the projector

settings.

IMPORTANT

Keep the remote control in a safe place because there is no other way to access menu options.

Sett ing Use Notes

Image Adjustment menu (VGA1 input)

Display Mode Indicates the projector’s

display output (SMARTPresentation, BrightRoom, DarkRoom, sRGB and User).

Brightness Adjusts projector brightness

from 0 to 100.

Contrast Adjusts the difference

between the lightest and darkest parts of the image from 0 to 100.

Frequency Adjusts the display data

frequency of the projected image from -5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s

display timing with your computer’s graphics card from 0 to 63.

H-Position Moves the horizontal position

of the source video left or right from 0 to 100 (relative to the projected image).

The default is SMAR TPresentat ion.

The default is 50.

The default is 0.

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting is useful in situations where the source video is cut off.

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CHAPTER 3

USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

V-Position Moves the vertical position of

the source video up or down from -5 to 5 (relative to the projected image).

White Peaking Adjusts the image color

brightness from 0 to 10 while providing more vibrant white shades.

Degamma Adjusts the color performance

of the display from 1 to 3.

Color Opens a sub-menu for

adjusting the Red, Green, Blue, Cyan, Magenta and Yellow colors on the projector from 0 to 100, providing custom color and luminance output.

Image Adjustment menu (HDMI1 and HDMI2 inputs)

Display Mode Indicates the projector’s

display output (SMARTPresentation, BrightRoom, DarkRoom, sRGB and User).

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting is useful in situations where the source video is cut off.

A value closer to 0 creates a natural image and a value closer to 10 increases brightness. The default is 10.

The default is 2.

Each color has a default value of 100.

Adjustments to the color settings register under the User mode.

The default is SMAR TPresentat ion.

Brightness Adjusts projector brightness

from 0 to 100.

Contrast Adjusts the difference

between the lightest and darkest parts of the image from 0 to 100.

White Peaking Adjusts the image color

brightness from 0 to 10 while providing more vibrant white shades.

Degamma Adjusts the color performance

of the display from 1 to 3.

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The default is 50.

A value closer to 0 creates a natural image and a value closer to 10 increases brightness. The default is 10.

The default is 2.

CHAPTER 3

USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

Color Opens a sub-menu for

adjusting the Red, Green, Blue, Cyan, Magenta and Yellow colors on the projector from 0 to 100, providing custom color and luminance output.

Image Adjustment menu (Composite input)

Display Mode Indicates the projector’s

display output (SMARTPresentation, BrightRoom, DarkRoom, sRGB and User).

Brightness Adjusts projector brightness

from 0 to 100.

Contrast Adjusts the difference

between the lightest and darkest parts of the image from 0 to 100.

Saturation Adjusts the intensity of the

video signal’s color from 0 to

100.

Each color has a default value of 100.

Adjustments to the color settings register under the User mode.

The default is SMAR TPresentat ion.

The default is 50.

Sharpness Adjusts the video signal’s

sharpness from 0 to 32, with 0 being the maximum sharpness and 32 being the maximum smoothness. The default setting of 16 leaves the video’s sharpness unaffected.

Tint Adjusts the video signal’s tint

from 0 to 100. Adjusting the setting toward 0 makes the image more green. Adjusting the setting toward 100 makes the image more magenta.

White Peaking Adjusts the image color

brightness from 0 to 10 while providing more vibrant white shades.

Degamma Adjusts the color performance

of the display from 1 to 3.

The default is 16.

The default is 50.

A value closer to 0 creates a natural image and a value closer to 10 increases brightness. The default is 10.

The default is 2.

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USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

Color Opens a sub-menu for

adjusting the Red, Green, Blue, Cyan, Magenta and Yellow colors on the projector from 0 to 100, providing custom color and luminance output.

Audio menu

Line out Enables or disables the line

out.

Microphone Enables or disables the

microphone.

Speaker Enables or disables the

speaker.

Main Volume Adjusts the projector’s volume

amplification from 0 to 40.

Microphone Volume

Disable Main Volume Control

Adjusts the microphone’s volume (gain) from 0 to 40.

Disabling the main volume control maintains the current volume setting even if a user tries to change the volume with the remote control or volume buttons on another device.

Each color has a default value of 100.

Adjustments to the color settings register under the User mode.

The default is on.

The default is 20.

The default is off.

Mute Mutes the projector’s audio

output.

Closed Captioning

Turns the display of Closed Captions on or off.

CC Language Chooses the language for

Closed Captioning.

Advanced Opens the Advanced Audio

sub-menu.

Advanced Audio sub-menu

VGA1 Mic Enables or disables the

microphone input while using the VGA1 input.

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The default is off.

If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.

The default is off.

The user can choose between CC1 or CC2. The default is CC1.

The default is on.

CHAPTER 3

USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

VGA1 Speaker Enables or disables the

speaker output while using the VGA1 input.

HDMI1 Mic Enables or disables the

microphone input while using the HDMI1 input.

HDMI1 Speaker Enables or disables the

speaker output while using the HDMI1 input.

HDMI2 Mic Enables or disables the

microphone input while using the HDMI2 input.

HDMI2 Speaker Enables or disables the

speaker output while using the HDMI2 input.

Composite Mic Enables or disables the

microphone input while using the Composite input.

Composite Speaker

Enables or disables the speaker output while using the Composite input.

The default is on.

Microphone Boost

Boosts the microphone gain by 20dB.

Exit Closes the Advanced Audio

sub-menu.

Operational Settings menu

Signal Detect Enables or disables the

automatic detection of an active signal source.

Lamp Reminder Turns the lamp replacement

reminder on or off.

Lamp Mode Adjusts lamp brightness to

Standard or Economy.

The default is off.

When On, the projector continuously switches inputs until it finds an active video source.

When Off, the projector maintains signal detection in one input.

This reminder appears 100 hours before the recommended lamp replacement.

Standard displays a high-quality, bright image.

Economy increases the lamp life by decreasing the brightness of the image.

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Sett ing Use Notes

ImageCare

Turns ImageCare on or off. The default is off.

Keystone Adjusts the size of the top and

bottom edge with a range of

-15 to 15.

USB 1 Source Select

USB 2 Source Select

Maps the USB port to Video input.

Auto Power Off Sets the length of the auto

power-off countdown timer between 1 and 240 minutes.

Zoom Adjusts the zoom to the center

of the image in or out from 0 to

30.

The default is 0.

Ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to the interactive whiteboard.

The default is HDMI1.

The default is VGA1.

The default is 15 minutes.

The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode.

Select 0 to turn off the timer.

Select 120 to enable proper functioning of ImageCare.

The default is 0.

Zooming in cuts off the outer edges of the source video.

Projector ID Displays the projector’s unique

ID number (from 000 to 999) within your organization’s network.

You can refer to or change this number when using the network remote management feature (see

through a network interfa ce

Remotely managing the system

on page51).

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CHAPTER 3

USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

Aspect Ratio Adjusts the image output to

FillScreen, MatchInput or 16:9.

Startup Screen Opens the Startup Screen sub-

menu, in which the user can select the type of startup screen (SMAR T, Capture User Start u p Screen, Preview Start u p Screen), or I mage Alignment Screen.

The default is FillScreen.

FillScreen produces an image that fills the entire screen by stretching and scaling the source video to match the projector’s native resolution and aspect ratio.

MatchInput displays the source video in its native resolution and aspect ratio. As a result, unused space could appear along the top and bottom edges of the screen (letterbox format) or along the left and right edges of the screen (pillarbox format).

16:9 displays the source video in 16:9 aspect ratio. As a result, unused space appears along the top and bottom edges of the screen. This is recommended for use with HDTV and DVD/Blu-ray discs enhanced for wide-screen televisions.

See

Video format

on page89 for

descriptions of each mode.

This screen displays when the projector lamp is starting and a video source signal isn’t displayed.

SMAR T displays the default SMART logo on a blue background.

Capture User Start up Screen closes the onscreen display menu and captures the entire projected image. The captured image is displayed the next time the on-screen display opens. (The capture can take up to one minute, depending on the complexity of the background graphic.)

Preview St artup Screen enables you to preview the default or captured startup screen.

Image Alignment Screen enables you to adjust the projected image size, shape and location.

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Sett ing Use Notes

Default Opens the Reset to Default

screen, in which the user can resets the projector settings to their default values.

Network menu

Network and VGAOut

Activates the projector’s RJ45 (8P8C) connector and network features.

Status Displays the current network

status (Connect ed, or Disconn ected).

DHCP Displays the status of the

network’s Dynamic Host Configuration Protocol (DHCP) as On or Off.

If you select Y es, all projector settings reset to their defaults, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a SMARTSupport specialist.

The default is Disconnect ed.

The default is off.

On enables a DHCP server on the network to assign an IP address to the projector automatically.

Off enables an administrator to assign an IP address manually.

Password Reminder

Emails the network password to the email address selected in advance.

IP Address Displays the projector’s current

IP address in values between

0.0.0.0 and 255.255.255.255.

Subnet Mask Displays the projector’s subnet

mask number in values between 0.0.0.0 and

255.255.255.255.

Gateway Displays the projector’s

network gateway in values between 0.0.0.0 and

255.255.255.255.

See

Web page management

on page51 to

set up a destination email address.

To change the projector’s IP address, use the RS-232 connector or use a DHCP server to assign a dynamic IP address, and then set a static IP address using the network remote management feature (see

Remotely managing the system through a network interface

on page51).

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USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

DNS Displays the projector’s

domain name server IP address in values between

0.0.0.0 and 255.255.255.255.

MAC Address Displays the projector’s MAC

address in xx-xx-xx-xx-xx-xx format.

Group Name Displays the projector’s

workgroup name as set by an administrator (maximum 16 characters).

Projector Name Displays the projector’s name

as set by an administrator (maximum 16 characters).

Location Displays the projector’s

location as set by an administrator (maximum 16 characters).

Contact Displays the contact email

address for projector support as set by an administrator (maximum 16 characters).

You can set the projector’s workgroup name using the remote management features (see

Remotely managing the system through a network interface

on page51 and

Remotely managing the system through an RS-232 serial interface

on page61).

You can set the projector’s name using the remote management features (see

Remotely managing the system through a network interface

on page51 and

Remotely managing the system through an RS-232 serial interface

on page61).

You can set the projector’s location using the remote management features (see

Remotely managing the system through a network interface

on page51 and

Remotely managing the system through an RS-232 serial interface

on page61).

You can set the contact name or number using the remote management features (see

Remotely managing the system through a network interface

on page51 and

Remotely managing the system through an RS-232 serial interface

on page61).

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USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

Language menu

Language Selects the language used in

the projector menus.

Informat ion menu

Lamp Hours Displays the current number of

lamp usage hours from 0 to 9999 hours from when it was last reset.

Input Displays the currently active

video input source (VGA1, Composite, HDMI1, or HDMI2).

Resolution Displays the projector’s most

recently detected video source signal resolution and refresh rate.

Projector menu support is available in English (U.S.), English (UK) French, German, Dutch, Danish, Finnish, Italian, Norwegian, Russian, Spanish, Swedish, Portugese, Chinese (Simplified), Chinese (Traditional), Czech, Hungarian, Japanese, Malayasian, Polish, Romanian, Arabic, Turkish, Greek, Slovak, Korean and Hebrew. (U.S. English is the default.)

Always reset the lamp hours after you replace a lamp, because lamp service reminders are based on the current hours of use. See

Resetting the la mp hours

on page36 for details on the lamp hours reset procedure.

Default is VGA1.

If no video source is currently active, this setting displays the last known source signal image resolution and refresh rate.

DDP Displays the projector’s digital

display processor (DDP) firmware version in x.x.x.x format.

MPU Displays the projector

microprocessor unit (MPU) firmware version in x.x.x.x format.

Network Version When the Network and VGA

Out setting is enabled, displays the projector’s network communications processor firmware version in x.x.x.x format.

21 smarttech.com/kb/170910

If the Network and VGA Out setting is not enabled, 0.0.0.0 appears.

CHAPTER 3

USING THE I NTERACTIVE WHITEBOARD SYSTEM

Sett ing Use Notes

Model Number Displays the projector’s model

number (SMART U100 or SMAR T U100w).

Serial Number Displays the projector’s serial

number.

Focusing the image

Use the projector’s focus slider to focus the projected image.

To focus the image

Adjust the Focus slider until the image is in focus.

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Adjusting the image

Refer to these notes when adjusting the projected image, as described in the included

SMARTBoard M600ix3 interactive whiteboa rd system installation guide

(smarttech.com/kb/170886).

l While adjusting the projected image size, shape and location, use the projector’s default

background so that you can see the full projected image clearly. Don’t use other images,

which might be cropped or scaled by the projector and could result in a misleading projected

image size, shape and location.

l Use the mechanical adjustments described in the installation document to make all physical

image adjustments. Don’t use the projector’s on-screen menu options during the projector

alignment process.

l Be aware that as you tilt the projector up or lower its mounting boom to raise the image, the

entire projected image increases or decreases in size, especially at the bottom of the

projected image.

l When adjusting keystone (tilt), ensure that the top and bottom edges of the image are

horizontal before you position the left and right edges of the image relative to the interactive

whiteboard.

l When you move the projector forward or backward on the boom to make the image larger or

smaller, you might need to tilt or turn the projector slightly to keep the image square. Loosen

the lever slightly to aid in this adjustment.

l To fine-tune the image, you might need to repeat all steps described in the installation

document in smaller increments.

Projector connection diagram

You can connect a variety of peripheral devices to the projector, including DVD/Blu-ray players,

VCRs, HDMI streaming devices, document cameras, digital cameras and high-definition sources, as

well as peripheral device outputs, such as a secondary projector or a flat-panel display and

powered speakers.

NOTE

You might need to purchase third-party adapters to connect certain peripheral devices.

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USING THE I NTERACTIVE WHITEBOARD SYSTEM

No. Connect or Connect to:

1 USB B Computer (for service access only)

2 DB15F (DE-15F) RGB video output (VGA

Secondary display (not included)

Out)

3 DB15F (DE-15F) RGB video input (VGA1) Primary computer (not included)

4 RCA Composite video input Video source (not included)

5 HDMI1 and HDMI2 inputs High-definition video and audio sources

(not included)

6 3.5 mm phone jack VGA1 audio input Audio sources associated with primary

and secondary computers

7 Right RCA audio input

Audio source for composite video (not included)

8 Left RCA audio input

Audio source for composite video (not included)

9 3.5 mm phone jack microphone Microphone (not included)

10 3.5 mm phone jack audio output Speakers (not included)

11 DB9F (DE-9F) RS-232 Room control system or other terminal

device (not included)

12 7-pin mini-DIN ECP control

13 4-pin power mini-DIN 5V/2A output ECP power (5v/2A)

14 RJ45 (8P8C) Network (for web page management and

SNMP access)

15 USB A receptacle, power only +5 VDC HDMI streaming device (not included)

16 Power Mains power supply

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NOTES

l To connect the interactive whiteboard, see the

whiteboard system installation guide

l To connect accessories to the interactive whiteboard, refer to the documents included with

(smarttech.com/kb/170886).

SMARTBoard M600ix3 interactive

the accessories and consult the SMARTSupport website (smarttech.com/support) for

additional information.

Using the interactive whiteboard

Refer to the

(smarttech.com/kb/170410) for in-depth information on using the interactive whiteboard and its

features.

When you connect the SMARTBoard interactive whiteboard to a computer that has SMART

software installed, you can access the interactive whiteboard‘s full capabilities.

For additional resources, go to smarttech.com/support, where you’ll find up-to-date, product-

specific information, including setup instructions and specifications.

The SMARTtraining website (smarttech.com/training) includes an extensive library of training

resources you can consult as you learn to set up or use the interactive whiteboard system.

SMARTBoard M600 series interactive whiteboa rd user’s guide

25 smarttech.com/kb/170910

Chapter 4

whiteboard system

Maintaining the interactive whiteboard 27

Preventing damage to the interactive whiteboard 27

Keeping the writing surface clean 28

Cleaning the projector 28

Focusing and adjusting the projector image 29

Replacing the projector lamp 29

Removing and replacing the projector lamp module 29

Resetting the lamp hours 36

This chapter includes methods for properly cleaning and preventing damage to the SMARTBoard

interactive whiteboard system.

Maintaining the interactive whiteboard

For information on maintaining the interactive whiteboard, see the

whiteboard installa tion guide

With proper care, the SMARTBoard interactive whiteboard will provide years of trouble-free

service.

(smarttech.com/kb/170555).

Preventing damage to the interactive whiteboard

Although the interactive whiteboard’s surface is very durable, take the following precautions to

prevent damage.

l Don’t use sharp or pointed objects, such as ballpoint pens or pointers, as writing tools.

l Replace the pen nib when the nib wears out.

l Don’t use low-odor dry-erase markers because they can be very difficult to erase. Use

standard (high-odor) dry-erase markers that show a warning to use them only in well-ventilated

areas.

l Don’t use adhesive tape on the interactive surface.

SMARTBoard M600 interactive

27 smar ttech.com/kb/170910

CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

l Don’t use abrasive erasers or harsh chemicals to clean the product.

l The digital cameras located in the corners of the frame are protected from dust and dirt by

windows. In extremely dusty environments, spray an alcohol-free household glass cleaner,

such as Windex® cleaner, on a cotton swab and rub it gently on the windows. Don’t use

compressed air to clean the cameras.

Keeping the writing surface clean

Follow these tips to keep the interactive whiteboard’s surface clean.

l Clean the interactive whiteboard at least every six months.

l Don’t spray cleaner directly onto the interactive whiteboard’s surface. Instead, spray a light

amount of cleaner on a cloth and then gently wipe the interactive surface.

IMPORTANT

Turn off the interactive whiteboard system before you clean it so that you do not scramble

the desktop icons or inadvertently activate applications when you wipe the interactive

surface.

TIP

To view dirt or streaks more easily, set the projector to Standby (lamp off) mode.

Cleaning the projector

WARNI NG

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a

ladder, and consider removing the projector from its wall-mounting bracket to clean it.

CAUTION

l Never scrub the mirror cover with a cleaning cloth or touch the mirror cover with your hands

or a brush. Instead, clean the mirror cover as you would clean a lens, using lens cleaning

tissue and no solvents. Do not apply pressure to the mirror cover, and do not use cleaning

products designed for touch screens or monitors.

Before you clean the projector, press the Power button twice on the remote control to

put the system in Standby mode, and then allow the lamp to cool for at least 30 minutes.

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MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use

spray cleaners or solvents near any part of the projector because they can damage or stain

the unit. Spraying the system could spread a chemical mist on some of the projector’s

components and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector base or

head.

l If wiping the mirror cover is unavoidable, wear protective gloves and gather the cleaning

cloth into a ball. Gently run the cleaning cloth across the lens mirror from the center to the

edge, using the cleaning cloth as you would a feather duster. Don’t apply pressure to the

mirror cover.

IMPORTANT

l When cleaning the interactive whiteboard system:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

l Do not use abrasive cleaners, waxes or solvents.

Focusing and adjusting the projector image

For information on focusing and adjusting the projector image, see

page22 and

Adjusting the ima ge

on page23.

Focusing the image

Replacing the projector lamp

This section provides instructions for replacing the projector lamp module.

Removing and replacing the projector lamp module

Eventually the lamp will dim and a message will appear reminding you to replace the lamp. Make

sure you have a replacement lamp module before you proceed with the following instructions.

29 smarttech.com/kb/170910

CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

WARNI NG

l See smarttech.com/compliance for the projector’s MSDS documents.

l Replace the lamp module when the projector displays its lamp life warning message. If you

continue to use the projector after this message appears, the lamp can shatter or burst,

scattering glass throughout the projector.

l If the lamp shatters or bursts, leave and then ventilate the area.

Next do the following:

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the projector, and discard any edible items placed in

that area because they could be contaminated.

Call your authorized SMART reseller for instructions. Do not attempt to replace the

lamp.

l Replacing the lamp module in a wall-mounted projector can result in a fall or injury. Use

caution when climbing a ladder, and consider removing the projector from the wall-

mounting bracket to replace the lamp module.

l Uncovering the lamp while the projector is mounted on the wall-mounting bracket can lead

to product damage or personal injury from falling pieces of glass if the lamp is broken.

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CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

l When replacing the projector lamp module:

Put the projector into Standby mode and wait 30 minutes for the lamp to cool

completely.

Do not loosen or remove any screws other than those specified in the lamp

replacement instructions.

Wear protective eyewear while changing the lamp module. Failure to do so can cause

injuries including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamp modules approved by SMARTTechnologies. Contact your

authorized SMART reseller for replacement parts.

Never replace the lamp module with a previously used lamp module.

Always handle the fragile lamp assembly with care to prevent premature lamp failure or

exposure to mercury. Use gloves when touching the lamp module. Do not touch the

lamp with your fingers.

Recycle or dispose of the lamp module as hazardous waste in accordance with local

regulations.

You need a Phillips No. 2 screwdriver to complete these procedures.

To remove t he old lamp module

Switch off the power to the projector by pressing the Power button on the remote control.

2. Allow the projector to cool for at least 30 minutes.

3. Disconnect the power cable from the projector.

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MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

4. Open the lamp cover.

5. Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp

module.

NOTE

Don’t try to remove these screws. Captive screws can’t be removed, only loosened.

6. Pull up the lamp handle carefully.

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CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

7. Remove the lamp module

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CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

To put t he new lamp module into t h e projector

1. Remove the new lamp module from its packaging.

2. Carefully place the lamp module into the projector and gently press the power end of the

lamp module against the projector to ensure the power plug makes contact with the

projector’s power receptacle.

NOTE

You should be able to place the lamp module into the projector easily without applying

much force.

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CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

3. Use the Phillips screwdriver to secure the captive screws.

IMPORTANT

Do not over-tighten the screws.

4. Close the lamp cover.

5. Connect the power cable to the wall outlet.

Press the Power button once on the remote control to confirm that the projector is

operating and that the lamp module is correctly installed.

7. Put the old lamp module in a secure container, and handle it gently until you recycle it.

To finish the projector lamp module installat ion

1. Turn on the projector.

2. Adjust the projector image if necessary (see

3. Access the service menu to reset the lamp hours (see

Adjusting the ima ge

Resetting the la mp hours

on page23).

on the next

page).

4. Activate the projector’s alert emails and lamp warnings if they’ve been deactivated (see

alerts

on page57 and

Control pa nel

on page52).

Ema il

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CHAPTER 4

MAIN TAINING THE INTERACTIVE W HI TEBOARD SYSTEM

Resetting the lamp hours

After you replace the lamp module, access the projector service menu to reset the lamp hours. To

prevent errors, only a system administrator should perform this procedure.

NOTE

Always reset the lamp hours after you replace the lamp, because lamp service reminders are

based on the current hours of use.

To reset the lamp hours

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, U p, U p, Left, Up.

CAUTION

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of the projector and may invalidate the

warranty.

2. Scroll down to

Lamp Hour Reset

, and then press OK.

CAUTION

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the

lamp hours on an old lamp can damage your projector as a result of lamp failure.

NOTE

The

Display Hour

value cannot be reset because it’s the running total of hours the projector

has been in use.

3. Press the Menu button on the remote control.

The

SMART U100 Settings

Select to confirm that

menu appears.

Lamp Hour

is reset to zero.

36 smarttech.com/kb/170910

Chapter 5

whiteboard system

Before you start 38

Locating status lights 38

Locating serial numbers 39

Determining the interactive whiteboard system’s status 39

U100 and U100w projector status lights 40

Resolving interactive whiteboard issues 42

Resolving operation issues 42

Resolving projector errors 42

The projector stops responding 42

The “Lamp Failure” message appears 43

The projector Power and Service lights are off 43

Resolving image issues 43

Loss of signal 44

Partial, scrolling or incorrectly displayed image 44

Unstable or flickering image 45

Frozen image 46

The image doesn’t fit the interactive whiteboard 46

The image from a connected laptop computer isn’t projected 46

Unaligned projected image 47

Resolving audio issues 47

Resolving network communication issues 48

Accessing the service menu 48

Retrieving your password 49

Resetting the projector 49

Transporting the interactive whiteboard system 49

37 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

This chapter provides basic troubleshooting information for the interactive whiteboard system.

For issues not covered in this chapter, consult the SMARTSupport website

(smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where).

Before you start

Before you troubleshoot the interactive whiteboard system or contact SMARTSupport or your

authorized SMART reseller for assistance, you need to do the following:

l Locate the interactive whiteboard system’s status lights.

l Locate the interactive whiteboard system’s serial numbers.

Locating status lights

The interactive whiteboard system consists of several components, and each has its own status

light:

l The Select button on the interactive whiteboard's pen tray also functions as a status light.

The projector’s Power , Service light, and Diagnostic Indicator are located on the bottom

of the projector.

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CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

Locating serial numbers

The SMARTBoard M600 interactive whiteboard serial number is located on the lower-right edge

of the frame, as well as on the back of the interactive whiteboard. For more information, see the

SMARTBoard M600 series interactive whiteboa rd user’s guide

The SMARTU100 and U100w projector’s serial number is located in two places: one next to the

mirror cover and the other on the top of the projector.

(smarttech.com/kb/170410).

For the locations of serial numbers on other components and accessories, see

smarttech.com/support.

Determining the interactive whiteboard system’s status

Use the following table to determine the status of your interactive whiteboard system.

Pen tray Select

Projector Power light

Normal operating statuses

Solid green Off Solidwhite Correct Full control The system is operating normally.

Flashing green Off Off None None The system is starting up.

Solid am ber Off Off None N one The system is in Standby mode.

Projector Service light

button status light

Projected im age Touch and pen

control

Stat us and related troubleshooting

If image or sound issues occ ur, see the remaining sections of this chapter for troubleshooting information.

39 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

Pen tray Select

Projector Power light

Flashing am ber Off Off None N one The system is entering Standby

Solid green Off Solidamber N/A None The interact ive whiteboard’s

Error statuses

Solid green Off Solidwhite Incorrect Full c ontrol There’san issue with the projected

Solid green Off Solidwhite Correct None There’s an issue with the interactiv e

Solid green Off Flashing white Correct Touch only SMARTProductDrivers isn’t installed

Solid green Off Off N/A None There’s an issue with the c onnections

Solid am ber Flashing red N/A None N/A There’s an issuewith the projector

Off Flashing red Off None None The projector’s operating

Off Solid red N /A None N/A There’san issue with t he projector’s

Off Off Off None None The projector power cable isn’t

Projector Service light

button status light

Projected im age Touch and pen

control

Stat us and related troubleshooting

mode.

controller module is ready t o receive a firmware update or is applying a firmware update.

image.

See

Resolving image issues

page43.

whiteboard.

See

Resolving operation issues

page42.

or isn’t runningcorrectly on the connected computer.

between the interactive whiteboard and the other c omponents of the system.

See

Resolving interactive whiteboard

issues

on page42.

lamp.

See

The “L amp Failure” message

appears

on page43.

temperature has been exceeded.

See

Resolving projector errors

page42.

fan or c olor wheel.

See

Resolving projector errors

page42.

properly c onnected.

There’s an issue with the mains power supply (for example, the circuit breaker is off ).

U100 and U100w projector status lights

A code appears on the projector’s diagnostic indicator if the projector encounters an error. Use the

following table to interpret the codes.

40 sm arttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

Lamp state Power LED P rojector

On Solid green Solid red Lh L h = Lam p hours reminder

Off Flashing red Flashing

Off after failing to turn on

Off Flashing red Flashing red OH OH = Thermal sensor overheat

Off Flashing red Flashing red dH dH = Lam p driver overheat

Off Solid red Solid red LF LF = Lamp failure If the condition persists, replace the

Flashing amber

Service light

amber

Flashing amber

Diagnostic

Indicator

After the projector starts, a message appearson-screen t ellingthe user to replace the lamp soon. The message disappearsafter a moment. The Lh code remains.

LH LH = Lam p v oltage too high

The projector has detected that t he lamp voltage is too high for safe operation.

LF LF = Lam p failure

The lamp failed to turn on aft er several att empts.

The projector has over-heated and shut down automatically . The system can be restarted to resume normal operation.

LH LH = Lam p v oltage too high Replace the lamp.

F1 F1 = System fan 1 failure Contact SMART Support.

F2 = System f an 2 failure

Description Remedy

Order a new lamp soon.

Replace t he lam p.

Wait 20 m inutes, and then try to turn t he projector on again.

If the condition persists, replace t he lamp.

The projector may require cleaning, or the operating environment is too hot. It m ay be possiblet o resume normal operation if t he lam p has beenturned off for at least 30 minutes and operatingenvironment has cooled down.

lamp.

41 smarttech.com/kb/170910

FC FC = Color wheel failure

Fd Fd = D mD failure

Fb Fb = Lamp driver (ballast) failure

F3 = System fan 3 failure

F4 = Blower fan f ailure

PS = 12 VD C f ailure

FP = D DP processor failure

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

Resolving interactive whiteboard issues

This section includes information on resolving issues with the interactive whiteboard.

For information not covered in this section, see the

whiteboard user’s guide

(smarttech.com/kb/170410).

SMARTBoard M600 series interactive

Resolving operation issues

To resolve operation issues, complete the following tasks:

l Confirm that all cables are securely connected to the back of the pen tray, computer and

control module.

l Perform the calibration procedure documented in the

whiteboard user’s guide

l Reset the interactive whiteboard system by disconnecting the power cable from the wall

outlet and then connecting it.

l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using

SMARTBoard Diagnostics.

(smarttech.com/kb/170410).

SMARTBoard M600 series interactive

Resolving projector errors

System administrators can resolve the following projector errors on their own before contacting

SMARTSupport. Performing initial troubleshooting on the projector reduces the time of a support

call.

The projector stops responding

If the projector stops responding, perform the following procedure.

To restart an unresponsive projector

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

42 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

The “Lamp Failure” message appears

If the “Lamp Failure” message appears, one of the following issues is occurring:

l The lamp is overheating, likely due to blocked air vents.

l The lamp has reached the end of its life.

l The projector has an internal problem.

To resolve the “Lamp Failure” err or

1. Replace the lamp module as described in

module

on page29.

Removing a nd replacing the projector lamp

2. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,

disconnect the power cable, and then contact your authorized SMARTreseller.

The projector Power and Service lights are off

If the projector Power and Service lights are both off, one of the following issues is occurring:

l There was a power outage or a power surge.

l A circuit breaker or a safety switch was tripped.

l The projector isn’t connected to the power source.

l The projector has an internal problem.

To resolve the unlit projector Power and Service lights issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Connect the power cable, and then turn on the projector.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact

your authorized SMARTreseller.

Resolving image issues

To resolve common image issues, complete the following tasks:

l Ensure the computer or other video source is on and set to display a resolution and refresh

rate supported by the projector (see

l Ensure the video source is properly connected to the projector.

43 smarttech.com/kb/170910

Video format

on page89).

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

l Press the I nput button on the remote control or the Input Select button on the pen tray to

switch to the correct video source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting

information.

Loss of signal

If a video source signal isn’t detected, if it’s out of range of the projector’s support video modes or

if the signal is being switched to a different device or input, the projector doesn’t show a source

signal and instead displays the SMART logo on a blue screen.

To resolve signal loss issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require

more time to synchronize. Cycling through the inputs can also help image synchronization.

2. If the image doesn’t synchronize, check the cable connections to the projector.

3. Ensure that the image signal is compatible with the projector (see

Video format

on page89).

4. If there are any extension cables, switch boxes, connection wall plates or other devices in the

video connection from the computer to the projector, temporarily remove them to ensure

they aren’t causing the video signal loss.

5. If the projector still doesn’t show a source signal, contact your authorized SMART reseller.

Partial, scrolling or incorrectly displayed image

NOTE

This procedure may vary depending on the version of Windows® operating system or MacOSX

operating system software and your system preferences. The following procedures apply to

Windows 7 operating systems and MacOSX10.8 operating system software.

44 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

To resolve a partial, scrolling or incorrectly displayed image on a Windows comput er

1. Select St art > Control Panel.

2. Click Display, and then select Adjust resolution.

3. Verify that the display resolution is set to 1024 × 768 (SMARTU100 projector) or 1280 × 800

(SMARTU100w projector in 16:10 aspect ratio mode).

4. Click Advanced sett in gs, and then click the Monitor tab.

5. Verify that the screen refresh rate is 60 Hz.

To resolve a partial, scrolling or incorrectly displayed image on a Mac comput er

1. Select Apple Menu > System Preferences.

The

System Preferences

dialog box appears.

2. Click Displays.

3. Verify that the display resolution is set to 1024 × 768 (SMARTU100 ) or 1280 × 800

(SMARTU100w in 16:10 aspect ratio mode).

4. Verify that the screen refresh rate is 60 Hz.

Unstable or flickering image

If the projector’s image is unstable or flickering, the frequency or tracking settings on the input

source could be different from the settings on the projector.

IMPORTANT

Write down the current settings before adjusting any of them in the following procedure.

To resolve an unstable or flickering image

1. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see

computer’s manual for more information.

2. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

Video format

on page89). Refer to your

3. Adjust the frequency, tracking, H-position and V-position settings in the on-screen menu. See

Adjusting projector settings

45 smarttech.com/kb/170910

on page12.

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

4. Optionally, reset the projector as described in

the frequency and tracking to their original values.

IMPORTANT

This action resets all values to their defaults.

Resetting the projector

on page49 to adjust

Frozen image

If the projector has a frozen image, perform the following procedure.

To resolve a frozen image

1. Ensure that the Hide Display feature is off.

2. Press the Hide button on the projector’s remote control to hide or show the display.

3. Ensure that the source device, such as the DVD player or computer, isn’t malfunctioning.

4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

6. Connect the power cable, and then turn on the projector.

7. If the previous steps don’t resolve the issue, contact your authorized SMARTreseller.

The image doesn’t fit the interactive whiteboard

If you’re using a SMARTU100w projector with a wide screen interactive whiteboard, verify that

you’re using the correct aspect ratio mode for the interactive whiteboard:

Int eractive whit eboard Aspect rat io mode

SMARTBoard M685 interactive whiteboard 16:10

You can set the aspect ratio mode using the Native DLP Resolution setting in the Projector

Functions menu (see

Adjusting projector settings

on page12).

The image from a connected laptop computer isn’t projected

Laptop computer settings can interfere with projector operations.

Some laptop computers deactivate their screens when you connect a secondary display. Refer to

your computer’s manual for details on reactivating the computer's display screen.

46 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

Unaligned projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment

errors can occur when if the interactive whiteboard system is mounted on an uneven surface or a

wall that has obstructions, or if the projector is swiveled too far from the interactive whiteboard’s

vertical center.

Use the instructions in the

SMARTBoard M600ix3 interactive whiteboa rd system installation guide

(smarttech.com/kb/170886) to eliminate most image alignment issues.

The projector image can slip if the projector is moved often or installed in a location prone to

vibration, such as next to a heavy door. Follow these precautions to help prevent the image from

becoming unaligned:

l Make sure that the installation wall is plumb and square and doesn’t move or vibrate

excessively.

l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and

that the bracket is firmly secured to the wall according to the installation instructions.

l Adjust the projected image. See the

installation guide

(smarttech.com/kb/170886) and

SMARTBoard M600ix3 interactive whiteboa rd system

Adjusting the ima ge

on page23.

Resolving audio issues

The projector includes an integrated speaker. You can also connect an external audio system to

the audio output connector in the projector’s connection panel. If sound isn’t coming from either

the internal speaker or the external audio system, perform the following procedures.

NOTE

You might need to configure your computer to pass audio through HDMI if it isn’t configured

automatically.

To resolve audio issues

1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio

output plug on the projector’s connection panel.

2. Press the Mut e button on the projector’s remote control. If Audio Mute is on, turn it off.

3. Use the projector’s remote control to ensure that the volume isn’t at the lowest setting.

4. Ensure that the speaker or audio system is on and that the volume is turned up.

47 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

5. Check that the source input, such as your computer or video device, isn’t malfunctioning.

Ensure that its audio output is on and that the volume isn’t set to the lowest position.

NOTE

You must display the source input’s video to play its audio through the connected speakers

or audio system.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot the system.

To resolve network commu nicat ion issues

1. Ensure that the network cable is properly connected to the RJ45 connection on the

projector’s connection panel.

2. Ensure that the LAN warning light on the projector is green. To activate the projector’s

network features, use the “vgaoutnetenable=on” RS-232 command (see

programming commands

Adjusting projector settings

until you complete one of these tasks.

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See

Adjusting projector settings

IP address into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller.

on page63) or enable the Network and VGA Out setting (see

on page12). The network features on the projector don’t work

on page12 for a description of the IP address field. Enter this

Projector

Accessing the service menu

CAUTION

l To prevent tampering or unintentional changes, only system administrators should access

the service menu. Do not share the service menu access code with casual users of the

interactive whiteboard system.

l Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of the projector and may invalidate the

warranty.

48 smarttech.com/kb/170910

CHAPTER 5

TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the password settings menu on the projector’s web interface

(see

Password settings

To retrieve the password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, U p, U p, Left, Up.

on page58).

2. Scroll to

The password appears on the screen.

3. Write down the password.

4. Scroll to

Password Get

Exit

, and then press Ent er on the remote control to exit the projector service menu.

, and then press Ent er on the remote control.

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

IMPORTANT

This action is irreversible.

To reset all project or settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, U p, U p, Left, Up.

2. Scroll to

3. Scroll to

Factory Reset

Exit

, and then press Ent er on the remote control to exit the projector service menu.

, and then press Ent er on the remote control.

Transporting the interactive whiteboard system

Save the original interactive whiteboard system packaging so that it’s available if you need to

transport the interactive whiteboard system. When required, repack it with all of the original

packaging. This packaging was designed to provide optimal shock and vibration protection. If you

no longer have the original packaging, purchase the same packaging directly from your authorized

SMART reseller.

49 smarttech.com/kb/170910

Appendix A

through a network interface

Web page management 51

Accessing web page management 52

Home 52

Control panel 52

Network settings 55

Email alerts 57

Password settings 58

Simple Network Management Protocol (SNMP) 59

This chapter includes detailed instructions on how to remotely manage the SMARTBoard

interactive whiteboard system settings through a network interface.

Web page management

You can access advanced setup features via the projector’s web-based interface. This web page

enables you to manage the projector from a remote location using any computer connected to

your organization’s intranet.

NOTE

To access the web page, use a browser that supports JavaScript. Most commonly used

browsers, such as InternetExplorer®, Chrome™ and Firefox®, support JavaScript.

51 smarttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Accessing web page management

Before you can access the web page, connect the projector to the network and enable the

projector’s network functions using the projector’s menu. An IP address appears on the on-screen

display.

To use t h e management web page

1. Start your Internet browser.

2. Type the projector’s IP address in the address box, and then press ENTER.

The

SMART U100 Projector Settings

3. Select the menu options in the left pane to access the settings on each page.

4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another

action button next to each setting you change.

(or

SMART U100w Projector Settings

) window appears.

Home

The Home menu page displays basic projector information and enables you to select the on-

screen display language.

NOTE

You can view basic projector information but you’re unable to change it (with the exception of

the on-screen display language) from the Home menu page.

Submenu setting Descript ion

Language Displays language options

Projector Information Displays current projector information

Control panel

This menu enables you to manage the projector audio and video status, alerts and appearance

using an Internet browser.

Submenu setting Descript ion

Power State Displays the projector’s current power state: I dle, Powering,

Cooling, or OFF.

52 smarttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Submenu setting Descript ion

Restore All Projector Defaults

Returns projector settings to default values or refreshes the current settings. Select Submit or R efresh.

IMPORTANT

The Submit option is irreversible and resets all values.

Volume Adjusts the projector’s volume from 0 to 40.

Mute Turns on or turns off the mute settings. Select On to mute the

projector’s sound and Off to turn off mute.

Volume Control Enables or disables audio line out.

System Output Switch Selects the output for the Line input: Line Out+Speaker, Line Out

Only, Speaker Only, or none.

Display Mode Adjusts the display output to SMART Present at ion, Bright Room,

Dark Room, sRGB and User modes:

SMAR T Present at ion is recommended for color fidelity.

BrightRoom and DarkRoom are recommended for locations

with those conditions.

sRGB provides standardized accurate color.

User enables you to apply your own settings.

Brightness Adjusts projector brightness from 0 to 100.

Contrast Adjusts the difference between the lightest and darkest parts

of the image from 0 to 100.

Frequency Adjusts the display data frequency of the projected image from

-5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display timing with your computer’s

graphics card from 0 to 63.

White Peaking Adjusts the image color brightness from 0 to 100 while providing

more vibrant white shades. A value closer to 0 creates a natural image and a value closer to 10 increases brightness.

Degamma Adjusts the color performance of the display from 0 to 31.

Color Adjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on

the projector from 0 to 100 to provide custom color and luminance output. Each color has a default value of 100. Adjustments to the color settings register to the User mode.

Auto Signal Detect Enables or disables signal searching of input connectors.

When On, the projector continuously switches inputs until it

finds an active video source.

When Off, the projector maintains signal detection in one input.

53 smarttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Submenu setting Descript ion

Lamp Reminder Select On to show or Off to hide the lamp replacement reminder

when it appears. This reminder appears 100 hours before the recommended lamp replacement.

Lamp Mode Adjusts lamp brightness to Normal or ECO. ECO increases the lamp

life by decreasing the image’s brightness.

ImageCare Turns ImageCare on or off.

Auto Power Off Sets the length of the auto power off countdown timer between 0

and 240 minutes. The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode. Select 0 to turn off the timer. Select 120 to enable proper functioning of ImageCare.

Zoom Adjusts the zoom to the center of the image in or out from 0to30.

H-position (RGB input) Moves the horizontal position of the source video left or right from

0 to 100 (relative to the projected image).

NOTE

This is useful in situations where the source video is cut off.

V-position (RGB input) Moves the vertical position of the source video up or down from -5

to 5 (relative to the projected image).

NOTE

This is useful in situations where the source video is cut off.

Aspect Ratio Adjusts the image output to Fill Screen, Match Input or 16:9.

Fill Screen produces an image that fills the entire screen by

stretching and scaling.

Match Input matches the projector’s aspect ratio to the input’s

aspect ratio. As a result, black bands might appear along the top and bottom edges of the screen horizontally (letterbox format) or along the left and right edges of the screen vertically (pillarbox format).

16:9 changes the output to 16:9 by letterboxing the image,

which is recommended for use with HDTV and DVDs enhanced for wide-screen television.

NOTE

See

Video format

on page89 for descriptions of each mode.

Startup Screen Sets the type of startup screen to SMART or User. The SMART

screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function.

54 smarttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Submenu setting Descript ion

Video Mute Turns the video mute setting on or off. Select On to hide the display

and Off to show it again.

High Speed Fan Adjusts the speed of the projector’s fan. Select High or Normal.

NOTE

Use the High setting when the projector’s temperature is high or the altitude is above 6000' (1800 m).

Projector Mode Adjusts the projection mode to Front , Ceiling, Rear or Rear Ceiling.

IMPORTANT

SMART recommends that you never change this setting from the Ceiling projection mode.

Source Adjusts the input source to VGA1, HDMI1, HDMI 2, or Composite.

HDMI1 Assigns an alternative name (up to 15 characters long) to the HDMI1

input, which appears when you select the HDMI1 input.

HDMI2 Assigns an alternative name (up to 15 characters long) to the HDMI2

input, which appears when you select the HDMI2 input.

VGA1 Assigns an alternative name (up to 15 characters long) to the VGA1

input, which appears when you select the VGA1 input.

Composite Assigns an alternative name (up to 15 characters long) to the

Composite video input, which appears when you select the Composite video input.

Emergency Alert Turns the on-screen alert broadcast message on or off. When

enabled, this message displays over the current projected image.

Alarm Message Displays an on-screen emergency notification message (maximum

60 characters).

Network settings

This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the

network-related addresses and names when DHCP isn’t used.

Submenu setting Descript ion

DHCP Determines if the projector’s IPaddress and other network settings

are dynamically assigned by a DHCPserver or are manually set.

On allows the network’s DHCP server to assign a dynamic IP

address to the projector.

Off allows you to manually set the projector’s IP address and

other network settings.

55 smarttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Submenu setting Descript ion

IP Address Displays or allows you to set the projector’s IP address in values

between 0.0.0.0 and 255.255.255.255.

Subnet Mask Displays or allows you to set the projector’s subnet mask number in

values between 0.0.0.0 and 255.255.255.255.

Gateway Displays or allows you to set the projector’s default network

gateway in values between 0.0.0.0 and 255.255.255.255.

DNS Displays or allows you to set the projector’s IP address for your

network’s primary domain name server in values between 0.0.0.0 and 255.255.255.255.

Group Name Displays or allows you to set the projector’s workgroup name

(maximum 12 characters).

Projector Name Displays or allows you to set the projector’s name (maximum 12

characters).

Location Displays or allows you to set the projector’s location (maximum 16

characters).

Contact Displays or allows you to set the contact name, number or email

address for projector support (maximum 16 characters).

SNMP Turns the Simple Network Management Protocol (SNMP) agent on

or off.

Read-Only Community Sets a password that is required for each SNMP get request to

thedevice.

NOTE

The default for Read-Only Community is public.

Read/Write Community Sets a password that is required for each SNMP set request to the

device.

NOTE

The default for Read/Write Community is private.

TRAP Destination Address Displays or allows you to set the IP address of the network’s SNMP

TRAP manager in values between 0.0.0.0 and 255.255.255.255. The TRAP destination address is the IP address of the computer assigned to handle unsolicited data generated by SNMP TRAP events generated by the projector, such as power state changes, projector failure modes, a lamp needing to be replaced or other issues.

56 smarttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Email alerts

This menu enables you to enter your preferred address for receiving email alerts and to adjust

related settings.

Submenu setting Descript ion

Email Alert Select Enable to turn on or D isable to turn off the email alert

function.

To Displays or allows you to set the email address of the email alert

recipient.

CC Displays or allows you to set the email address of the email alert

“copyto” recipient.

From Displays or allows you to set the email address of the user who

sends the email alert.

Subject Displays or allows you to set the email alert subject.

Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol

(SMTP) server that you use on your network.

Username Displays or allows you to set the SMTP server user name.

Password Displays or allows you to set the SMTP server password.

57 smar ttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

Submenu setting Descript ion

Alert Condition Sends email alerts whenever the following conditions occur. Select

the settings you want, and then click Submit.

Lamp Hours Reminder Lh

System Fan 1 Fail F1

System Fan 2 Fail F2

System Fan 3 Fail F3

Blower Fan Fail F4

Lamp Driver (Ballast) failure Fb

System Overheat OH

Famp Failed to Strike LF

Lamp voltage Too High LH

Color Wheel Fail FC

DDP (Processor Failure) FP

12 VDC Failure PS

DmD Failure Fd

Lamp Driver Overheat dH

NOTE

The projector sends an alert email (SMART Alert) to your email address. Click Email Alert Test to confirm that your email address and SMTP server settings are correct by sending a test email (SMART Alert-Test Mail).

If the settings aren’t correct, the email alert messages aren’t sent or received successfully and warnings and notification message aren’t available to advise of this state.

Password settings

This menu provides a security function that allows an administrator to manage projector use and

enable the administrator password function.

Submenu setting Descript ion

Password When the password function is enabled, the administrator password

is required to access Web Management. Select Disable to allow remote web management of the projector without requiring a password.

New Password Enter a new password

Confirm Password Confirm the password

58 sm arttech.com/kb/170910

APPENDIX A

REMOTEL Y MANAGING THE SYSTEM THROUGH A N ETWORK INTERFACE

NOTES

l The first time you enable the password settings, the default password value is four numbers,

for example, 1234.

l The maximum allowable password length is four numbers or letters.

l If you forget the projector password, refer to

Accessing the service menu

on page48 to set

the projector setting to factory defaults.

Simple Network Management Protocol (SNMP)

The projector supports a list of SNMP commands as described in the management information

base (MIB) file. You can download this file by browsing to smarttech.com/software and clicking the

MIB file’s link in the

The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP

management system application, and then use it as described in your application’s user guide.

Hardwa re

section for the projector.

59 smarttech.com/kb/170910

Appendix B

through an RS-232 serial interface

Serial interface settings 62

Projector programming commands 63

Projector power state controls 63

Command/response definitions 63

Field definitions 64

Source Application Selection 64

Command/response definitions 64

Field definitions 65

Video control 66

Command/response definitions 66

Field definitions 68

Audio control 71

Command/response definitions 71

Field definitions 72

Network information 74

Command/response definitions 74

Field definitions 74

System information 75

Command/response definitions 75

Field definitions 78

Service Information 83

Command/response definitions 83

Field definitions 83

Engineering commands 86

Command/response definitions 86

Field definitions 87

Additional commands 88

Command/response definitions 88

Unknown command 88

61 smarttech.com/kb/170910

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

This appendix includes detailed instructions on how to set up your computer or room control

system to remotely manage the SMARTBoard interactive whiteboard system settings through an

RS-232 serial interface.

By connecting a computer or room control system to the interactive whiteboard, you can select

video inputs, start up or shut down the interactive whiteboard system and request information such

as projector lamp use, current settings and network addresses.

Serial interface settings

The projector’s serial interface acts as a Data Communications Equipment (DCE) device, and its

settings can’t be configured. You must configure your computer’s serial communication program or

the room control system’s serial communication settings with the following values:

Sett ing Value

Data Rate 19.2 kbps

Data Bits 8

Parity None

Stop Bits 1

Flow Control None

NOTES

l Asynchronous mode is disabled by default in the projector.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you

receive the command prompt indicating that the system is ready for another command

before you proceed.

l The room control feature of the projector is always on.

To configure your comput er’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal

emulation program.

2. Connect your computer to the serial connection cable you previously connected to the

control panel.

62 smarttech.com/kb/170910

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

3. Configure the serial interface settings using the values from the table above, and then press

ENTER.

An “invalid cmd= ? for help” message appears, and the “>” character appears as a command

prompt on the following line.

IMPORTANT

If no message appears or if an error message appears, the serial interface configuration is

not correct. Repeat step 3.

4. Type commands to configure the settings.

NOTES

To see a list of commands available in the current operating mode, type ? and then

press ENTER.

If you’re using a terminal emulation program, turn on your program’s local echo setting

to see characters as you type them.

Projector programming commands

This section documents the projector programming commands and responses.

Projector power state controls

Use these commands to determine the projector power state and related controls.

Command/response definitions

Command Response Responds when powered off

on powerstate=[power state] yes

off [off option] powerstate=[power state] yes

get powerstate powerstate=[power state] yes

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Field definitions

Field Possible values Descript ion

off option now This is an optional field. It forces the projector

to shut down. Once this process starts, it can’t be canceled. If “now” isn’t specified, the “off” command causes a countdown to appear. To turn off the projector, send a second “off” command before the countdown expires; otherwise the projector remains on at the end of the countdown.

NOTE

Consider this as another projector state. When the countdown is complete, an asynchronous response indicates that the projector has returned to the “on” state.

This command is accepted when the projector has turned off, but it does nothing other than return the power state.

powerstate

powering

cooling

confirm off

idle

The projector’s current power state. Different projectors have different potential power states. These power states match the power states in the SMART U100 and SMART U100w projectors.

Source Application Selection

Use these commands to switch among input sources and embedded applications. These

commands also control the USB switch for these sources.

Command/response definitions

Command Response Responds when powered off

set input [target] input=[current] no

get input input=[current] yes

get videoinputs videoinputs=[current] yes

set usb1source [target] usb1source=[current] yes

get usb1source usb1source=[current] yes

set usb2source [target] usb2source=[current] yes

get usb2source usb2source=[current] yes

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Field definitions

Field

current input

target input

Possible values

VGA1

Composite

HDMI1

HDMI2

None

= VGA1

= Composite

= HDMI1

= HDMI2

= None

= Next

current videoinputs VGA1, Composite,

HDMI1, HDMI2

current usb1source

VGA1

HDMI1

HDMI2

Disabled

Description

A text list of available video source inputs. None is a non-selectable input and is returned in response to a “get input” command when the projector is turned off.

A text list of possible inputs. Selecting Next causes the projector to move to the next item in the list and return a response equivalent to a user-specified input.

A comma-separated list of available projector inputs. The strings returned in this command must match the strings used for the input selection from the on-screen display (OSD).

Current value for which the USB1 switch is enabled

target usb1source

current usb2source

target usb2source

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= VGA1

= HDMI1

= HDMI2

= Disabled

VGA1

HDMI1

HDMI2

Disabled

= VGA1

= HDMI1

= HDMI2

= Disabled

Value to which the USB1 switch-enabled source is set. If this value is the same as the USB2 source, the USB1 source is used and the USB2 source is ignored.

Current value of the USB2 switch

Value to which the USB2 switch-enabled source is set. If this value is the same as the USB2 source, the USB1 source is used and the USB2 source is ignored.

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

EXAMPLE

> set input=vga1

input = vga1

> set input=next

input = composite

> get videoinputs

videoinputs = vga1, composite, hdmi1

> get usb1source

usb1source = vga1

> get usb2source

usb2source = hdmi1

> set usb2source=hdmi1

usb2source = hdmi1

Video control

Use these commands to change the projector's video output controls. The range of values used

for these commands should match the range displayed in the on-screen display (OSD). The

firmware must handle videofreeze and videomute states correctly. A change should be made to

ensure that videofreeze and videomute are mutually exclusive.

Command/response definitions

Command Response Responds when powered off

set displaymode [target] displaymode=[current] no

get displaymode displaymode=[current] no

set brightness [target] brightness=[current] no

get brightness brightness=[current] no

set contrast [target] contrast=[current] no

get contrast contrast=[current] no

set frequency [target] frequency=[current] no

get frequency frequency=[current] no

set tracking [target] tracking=[current] no

get tracking tracking=[current] no

set saturation [target] saturation=[current] no

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get saturation saturation=[current] no

set tint [target] tint=[current] no

get tint tint=[current] no

set sharpness [target] sharpness=[current] no

get sharpness sharpness=[current] no

set hposition [target] hposition=[current] no

get hposition hposition=[current] no

set vposition [target] vposition=[current] no

get vposition vposition=[current] no

set whitepeaking [target] whitepeaking=[current] no

get whitepeaking whitepeaking=[current] no

set degamma [target] degamma=[current] no

get degamma degamma=[current] no

set red [target] red=[current] no

get red red=[current] no

set green [target] green=[current] no

get green green=[current] no

set blue [target] blue=[current] no

get blue blue=[current] no

set cyan [target] cyan=[current] no

get cyan cyan=[current] no

set magenta [target] magenta=[current] no

get magenta magenta=[current] no

set yellow [target] yellow=[current] no

get yellow yellow=[current] no

set videofreeze [target] videofreeze=[current] no

get videofreeze videofreeze=[current] no

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APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

set displayhide displayhide= [target] no

get displayhide displayhide= [target] no

Field definitions

Field Possible values Descript ion

target displaymode

l = SMART

The ranges must match the OSD ranges.

Presentation

l = Bright room

l = Dark room

l = sRGB

l = User

current displaymode

l SMART

The ranges must match the OSD ranges.

Presentation

l Bright room

l Dark room

l sRGB

l User

target brightness

l + val

l – val

l = 0 to 100

Use + or – to change the brightness incrementally. Enter a number within the range to set the brightness to a specific level.

current brightness Range: 0 to 100 The device’s current brightness

target contrast

l + val

l – val

l = 0 to 100

Use + or – to change the contrast incrementally. Enter a number within the range to set the contrast to a specific level.

current contrast Range: 0 to 100 The device’s current contrast

target frequency

l + val

l – val

l = -5 to +5

The ranges must match the OSD ranges.

current frequency Range: -5 to +5 The ranges must match the OSD ranges.

target tracking

l + val

l – val

l = 0 to 31

The ranges must match the OSD ranges.

current tracking Range: 0 to 31 The ranges must match the OSD ranges.

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Field Possible values Descript ion

target saturation

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current saturation Range: 0 to 100 The ranges must match the OSD ranges.

target tint

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current tint Range: 0 to 100 The ranges must match the OSD ranges.

target sharpness

l + val

l – val

l = 0 to 31

The ranges must match the OSD ranges.

current sharpness Range: 0 to 31 The ranges must match the OSD ranges.

target hposition

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current hposition Range: 0 to 100 The ranges must match the OSD ranges.

target vposition

l + val

l – val

l = -5 to +5

The ranges must match the OSD ranges. Values depend upon the source.

current vposition Range: -5 to +5 The ranges must match the OSD ranges.

target whitepeaking

l + val

l – val

l = 0 to 10

The ranges must match the OSD ranges.

current whitepeaking Range: 0 to 10 The ranges must match the OSD ranges.

target degamma

l + val

l – val

l = 0 to 3

The ranges must match the OSD ranges.

current degamma Range: 0 to 3 The ranges must match the OSD ranges.

target red

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current red Range: 0 to 100 The ranges must match the OSD ranges.

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Field Possible values Descript ion

target green

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current green Range: 0 to 100 The ranges must match the OSD ranges.

target blue

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current blue Range: 0 to 100 The ranges must match the OSD ranges.

target cyan

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current cyan Range: 0 to 100 The ranges must match the OSD ranges.

target magenta

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current magenta Range: 0 to 100 The ranges must match the OSD ranges.

target yellow

l + val

l – val

l = 0 to 100

The ranges must match the OSD ranges.

current yellow Range: 0 to100 The ranges must match the OSD ranges.

target videofreeze

current videofreeze

current displayhide

target displayhide

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l = on

l = off

l = on

l = off

l normal

l frozen

l muted

l normal

l frozen

l muted

l next

Video freeze on/off

Matches the three states of the Hide button on the remote control.

Set the mode directly or move from one state to the next sequentially.

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Use the above commands to set the property to an absolute value or to adjust the current value.

EXAMPLE

>get brightness

brightness=55

>set brightness = 65

brightness=65

>set brightness +5

brightness=70

>set brightness -15

brightness=55

All video commands also have an optional source specification. For example, to set the brightness

of a specific source, use the following command.

EXAMPLE

>set brightness = 65

brightness=65

>set brightness vga1 = 65

brightness vga1 = 65

This sets the brightness of the VGA1 source whether the projector is on this source or not.

Audio control

Use these commands to set audio output controls. The range of values used for these commands

should match the range shown in the on-screen display (OSD).

Command/response definitions

Command Response Powered off

set volume [target] volume=[current] no

get volume volume=[current] no

set micvolume [target] micvolume=[current] no

get micvolume micvolume=[current] no

set mute [target] mute=[current] no

get mute mute=[current] no

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Command Response Powered off

set volumecontrol

[target]

get volumecontrol volumecontrol=

volumecontrol=

[current]

set cc [target] cc=[current] no

get cc cc=[current] no

set sysoutputsw

sysoutputsw=[current] no

[target]

get sysoutputsw sysoutputsw=[current] no

Field definitions

Field Possible values Descript ion

target volume l + val

l – val

l = -20 to 20

Use + or – to change the volume incrementally. Enter a number within the range to set the volume to a specific level. When you modify the volume using the RS-232, the OSD's volume slider matches the slider that appears when you use another control. Note that -20 should map to 0 and 20 should map to 40.

current volume

Range: -20 to 20

target micvolume l + val

l – val

l = -20 to 20

current micvolume

Range: -20 to 20

target mute l = on

l = off

current mute l = on

l = off

The device’s current volume. Note that -20

should map to 0 and 20 should map to 40.

Use + or – to change the micvolume incrementally. Enter a number within the range to set the volume to a specific level. When you modify the volume using the RS-232, the OSD's volume slider matches the slider that appears when you use another control. Note that -20 should map to 0 and 20 should map to 40.

The device’s current volume.

Specifies whether mute is enabled or disabled.

Current state of the mute function

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Field Possible values Descript ion

current volumecontrol l = on

l = off

target volumecontrol l = on

l = off

target cc l = cc1

l = cc2

l = off

current cc l = cc1

l = cc2

l = off

target sysoutputsw l = line+spkr

l = line

l = spkr

l = none

current sysoutputsw l = line+spkr

l = line

l = spkr

l = none

Current state of the volume control

Specifies whether volume control is enabled or

disabled.

Closed captioning states

Specifies the system output switch

Current state of the system output switch

Use the commands above to set the property to an absolute value or to adjust the current value.

EXAMPLE

>get volume

volume=0

>set volume=-10

volume=-10

>set volume +5

volume=-5

>set volume -15

volume=-20

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APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Network information

Use these commands to set your network information.

Command/response definitions

Command Response Powered off

get netstatus netstatus=[current] yes

set network network=[current] yes

get network network=[current] yes

set dhcp [target] dhcp=[current] yes

get dhcp dhcp=[current] yes

set ipaddr [target] ipaddr=[current] yes

get ipaddr ipaddr=[current] yes

set subnetmask

subnetmask=[current] yes

[target]

get subnetmask subnetmask=[current] yes

set gateway [target] gateway=[current] yes

get gateway gateway=[current] yes

set primarydns [target] primarydns=[current] yes

get primarydns primarydns=[current] yes

get macaddr macaddr=[MAC

yes

address]

Field definitions

Field Possible values Descript ion

current netstatus l connected

l disconnected

current network l on

l off

Current status of the network interface

Current status of the network module and the

VGA output

target network l on

l off

74 smarttech.com/kb/170910

Enable/Disable network module and VGA

output

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Field Possible values Descript ion

current dhcp l = on

l = off

target dhcp l on

l off

current ipaddr

Range: 0.0.0.0 to

255.255.255.255

target ipaddr

= Range: 0.0.0.0 to

255.255.255.255

current subnetmask

Range: 0.0.0.0 to

255.255.255.255

target subnetmask

= Range: 0.0.0.0 to

255.255.255.255

current gateway

Range: 0.0.0.0 to

255.255.255.255

target gateway

= Range: 0.0.0.0 to

255.255.255.255

current primarydns

Range: 0.0.0.0 to

255.255.255.255

Enable/Disable for DHCP Networking

Current IP address (static or dhcp assigned)

Set to static IP Address

Current subnet Mask

Target subnet Mask

Current gateway

Target gateway

Current primary dns

target primarydns

= Range: 0.0.0.0 to

Target primary dns

255.255.255.255

MAC address

xx-xx-xx-xx-xx-xx

The device’s MAC address.

System information

Use these commands to set the system information.

Command/response definitions

Command Response Powered off

set autosignal [target] autosignal=[current] no

get autosignal autosignal=[current] no

set lampreminder [target]

get lampreminder lampreminder=

lampreminder= [current]

[current]

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Command Response Powered off

set lampmode [target] lampmode=[current] no

get lampmode lampmode=[current] no

set ImageCare [target] ImageCare=[current] no

get ImageCare ImageCare=[current] no

set autopoweroff

autopoweroff=[current] no

[target]

get autopoweroff set

autopoweroff=[current] no

zoom [target]

set zoom [target] zoom=[current] no

get zoom zoom=[current] no

set projectorid [target] projectorid=[current] no

get projectorid projectorid=[current] no

set aspectratio [target] aspectratio=[current] no

get aspectratio aspectratio=[current] no

set projectionmode [target]

get projectionmode projectionmode=

projectionmode= [current]

[current]

set startupscreen

startupscreen=[current] no

[target]

get startupscreen startupscreen=[current] no

set restoredefaults restoredefaults=

yes

[current]

get lamphrs lamphrs=[current] yes

set lamphrs [target] lamphrs=0 yes

get syshrs syshrs=[current] yes

get resolution resolution=[current] no

get nativeaspectratio nativeaspect=[native] no

get fwverddp fwverddp=[current] yes

get fwvernet fwvernet=[current] yes

get fwvermpu fwvermpu=[current] yes

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Command Response Powered off

get serialnum serialnum=[current] yes

get fwverecp fwverecp=[current] yes

set language [target] language=[current] no

get language language=[current] no

set groupname [target] groupname=[current] no

get groupname groupname=[current] no

set projectorname [target]

get projectorname projectorname=

projectorname= [current]

[current]

set locationinfo [target] locationinfo=[current] no

get locationinfo locationinfo=[current] no

set contactinfo [target] contactinfo=[current] no

get contactinfo contactinfo=[current] no

get modelnum modelnum=U100, or

modelnum=U100w

Returns the actual model of the projector

set videomute [target] videomute=[current] no

get videomute videomute=[current] no

set vgaoutnetenable [target]

get vgaoutnetenable vgaoutnetenable=

vgaoutnetenable= [current]

yes

[current]

set emergencyalertmsg

emergencyalertmsg= [current]

[target]

get emergencyalertmsg

set emergencyalert [target]

emergencyalertmsg= [current]

emergencyalert= [current]

get emergencyalert emergencyalert=

[current]

get signaldetected signaldetected=

[current]

77 sm arttech.com/kb/170910

yes

The response varies depending on the power mode.

APPENDIX B

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Field definitions

Field Possible values Descript ion

target autosignal

current autosignal

target lampreminder

current lampreminder

target lampmode

current lampmode

target ImageCare

current ImageCare

= on

= off

off

= on

= off

off

= standard

= ECO

standard

ECO

= on

= off

off

The ranges must match the OSD settings.

target autopoweroff

current autopoweroff

target zoom

current zoom

target projectorid

+ val

– val

= 0 to 240

+ val

– val

= 0 to 240

+ val

– val

= 0 to 30

= 0 to 30 The ranges must match the OSD ranges.

+ val

– val

= 0 to 999

The ranges must match the OSD ranges.

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Field Possible values Descript ion

current projectorid

target aspectratio

current aspectratio

= 0 to 999 The ranges must match the OSD ranges.

= fill

= match

= 16:9

The ranges must match the OSD ranges.

Fill:

Regardless of the input, the image is stretched to match the DMD device. For example, a 16:9 image appears as a 4:3 image on an XGA projector and as a 16:10 image on a WXGA projector.

Match:

The signal is scaled so that the input aspect ratio is maintained. For example, a 4:3 image appears as a 4:3 image on screen.

16:9

The signal is scaled and stretched to produce a 16:9 image.

fill

match

16:9

The ranges must match the OSD settings.

target projectionmode

current projectionmode

target startupscreen

current startupscreen

= front

= ceiling

= rear

= rear ceiling

= front

= ceiling

= rear

= rear ceiling

= smart

= usercapture

= preview

= smart

= usercapture

= preview

The ranges must match the OSD settings.

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Field Possible values Descript ion

current reset

current lamphrs

done Sent once you reset the projector.

0 to 5000 Current lamp hour usage

target lamphrs 0 Clear the current lamp hour usage. The only

valid value is 0.

current resolution

native aspect ratio 4:3 for SMART U100,

800x600

1024x768

…

no signal

16:10 for SMART U100w

Current resolution of the input. If no signal is detected, “resolution=no signal” appears.

Native aspect ratio. DLP resolution of the projector. Returns the actual native aspect ratio of the projector.

current fwverddp x.x.x.x Firmware version

current fwvernet x.x.x.x Network processor version

current fwvermpu x.x.x.x MPU version

current prjserialnum xxxxxxxxxxxxx Projector serial number

current fwverecp x.x.x.x ECP version, if present

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Field Possible values Descript ion

current language

English (US)

English (U.K.)

French (France)

German

Dutch

Danish

Finnish

Italian

Norwegian

Russian

Spanish

Swedish

Portugese

Chinese

(Simplified)

Chinese

(Traditional)

Czech

Hungarian

Japanese

Malayasian

Polish

Romanian

Arabic

Turkish

Greek

Slovak

Korean

Hebrew

Must match the OSD setting

target language = above Must match the OSD setting.

target groupname = user string

current groupname user string

target projectorname = user string

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Field Possible values Descript ion

current projectorname user string

target locationinfo = user string

current locationinfo user string

target contactinfo = user string

current contactinfo user string

current modelnum user string Must match the OSD setting

current videomute

target videomute

current vgaoutnetenable

target vgaoutnetenable

current emergencyalertmsg

target emergencyalertmsg

current emergencyalert

target emergencyalertmsg

off

= on

= off

off

= on

= off

Must match the OSD setting.

Status of VGA Out Enable and Network Enable

Value for VGA Out and Network Enable

User string Emergency Alert message

= User string Set the Emergency Alert message

off

= on

= off

To display the alert message, set this value to “on.”

If the message is being displayed, “on” is returned.

current signaldetected

true

false

If a signal is detected, “true” is returned.

Command List .... A list of commands appears. This list doesn’t

include service information commands.

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APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Service Information

These commands are used in servicing and manufacturing the projector. They are hidden from the

user during normal operation.

Command/response definitions

Command Response Powered off

get displayhour displayhour=[current] no

set testpattern [target] testpattern=[current] no

set colorwheelidx [target]

get colorwheelidx colorwheelidx=

colorwheelidx= [current]

[current]

get failurelog failurelog=[current] yes

get error# error#=[current] yes

set factoryreset

factoryreset=[current] yes

[target]

set highspeedfan [target]

get highspeedfan highspeedfan=

highspeedfan= [current]

[current]

set statereporting [target]

get statereporting statereporting=

statereporting= [current]

yes

[current]

get poweroverride poweroverride=

[current]

set poweroverride [target]

poweroverride= [current]

Field definitions

Field

Possible Values

Description

current displayhour 0 to 20000 Current display hours.

target testpattern = 1 to 4 Set the test pattern to pattern number (1 to 4). If

there’s only one test pattern, call it test pattern1.

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Field

current testpattern

Possible Values

1: 19 × 25 Grid

2: Red

3: Green

4: Blue

5: Grey

6: White

l 7: Black

Description

Test pattern being displayed. The built-in test pattern can be changed.

target colorwheelidx = ??? The ranges must match the OSD ranges.

current colorwheelidx ??? The ranges must match the OSD ranges.

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REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Field

current failurelog

Possible Values

Normal (NO)

Lamp Failed to

Strike (LS)

Lamp Failed (LF)

Lamp Hours

Reminder (Lh)

Lamp Voltage

Too High (LH)

System Fan 1 Fail

(F1)

System Fan 2 Fail

(F2)

System Fan 3 Fail

(F3)

Rear Blower Fan

Fail (F4)

Front Blower Fan

Fail (F5)

Colour Wheel Fail

(FC)

12 VDC Failure

(PS)

DDP Processor

Failure (FP)

DmD Failure (Fd)

Lamp Driver

failure (Fb)

Lamp Driver

Overheat (dH)

System Overheat

(OH)

Description

Projector's error state. The modes are projector dependent.

When get failurelog is used, the abbreviated version of the error state (in parenthesis) is retrieved.

When get error# is used, the full name of the error is retrieved.

Current error# Provide the details of

the specific error. “#” is the number recorded in the log. It ranges from 1 to 5. 1 indicates the most recent error and 5 indicates the oldest error.

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The details include the failure reason, system hours, lamp hours, sensor temperature and lamp voltage.

Example:

error1=Rear Blower Fan Fail F4, syshrs:1000, lamphrs=1000, temp=60,volt=120.

error2= System Overheat OH, syshrs:3000, lamphrs=2900, temp=150,volt=120.

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Field

target factoryreset

current factoryreset

target highspeedfan

current highspeedfan

current statereporting

target statereporting

current poweroverride

Possible Values

= true

= false

= true

= false

= high

= normal

high

normal

off

= on

= off

off

Description

If set to “true,” perform a factory reset. Otherwise, do nothing.

Set to “true” only if a factory reset is about to occur.

Must match the OSD settings.

Current state reporting value

Target state reporting value

A power override forces the projector to remain on when the command is received. This command isn’t persistent and isn’t stored to non-volatile memory (cleared on power cycle).

When this mode is enabled, the power button on the remote control and the ECP, if present, must not turn off the projector.

This command must also be added to the service menu so the user can disable it from the OSD.

target poweroverride

= on

= off

Sets the power override

Engineering commands

These commands are to be part of the RS232 list but not viewable by the “?” command

Command/response definitions

Command Response Powered off

set dbmsgon [target] dbmsgon =[current] no

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APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Command Response Powered off

get vgacalibration vgacalibration =

[current]

get waveformid waveformid=[current] no

get lampvoltage lampvoltage =[current] no

get temperature temperature =[current] no

set temperaturereport [target]

set downloadlampdriver

temperaturereport= [current]

downloadlampdriver= [current]

[target]

clearfailurelog no

set burnin no

dwscaler#7537 no

Field definitions

Field

target dbmsg

Possible Values

off

Description

Turn on/off debug message.

current vgacalibration

??? To get the status of ADC calibration while

power on.

current waveformid

current lampvoltage

current temperature

target temperaturereport

target

??? To get waveform ID while power on.

??? To get lamp voltage while power on.

??? To get system temperature while power on.

off

done Auto program waveform while standby

While set to on, the system temperature is sent every five seconds (requires high-speed fan mode to be on)

downloadlampdriver

clearfailurelog

done Clear all failure log for production burn in

preparation.

dwscaler#7537 Enter DDP download mode

87 smar ttech.com/kb/170910

APPENDIX B

REMOTEL Y MANAGING THE SYSTEM THROUGH AN RS-232 SERIAL INTERFACE

Additional commands

These commands and behaviors are to provide backward compatibility for legacy control

interfaces.

Command/response definitions

Command Execut e command: Behaviour

set input=VGA1 set input=VGA1 switch to VGA1 port

set input=Composite set input=NEXT switch to next physical port

set input=HDMI1 set input=NEXT switch to next physical port

set input=HDMI2 set input=NEXT switch to next physical port

Unknown command

If an unknown command is received, the projector sends the following response to the user (there

is a space between “invalid” and “cmd”).

>dummycommand 2134

invalid cmd=dummycommand 2134

88 smarttech.com/kb/170910

Appendix C

Video format 89

Native Video Format 89

Video format compatibility 90

SMARTU100 projector 90

SMARTU100w projector 91

HD and SD signal format compatibility 93

SMARTU100 projector 93

SMARTU100w projector 93

Video system signal compatibility 94

SMARTU100 projector 94

SMARTU100w projector 94

Connecting peripheral sources and outputs 95

This appendix provides information on integrating the SMARTBoard interactive whiteboard

system with peripheral devices.

Video format

The projector has a native video format and various video format compatibility modes. You can

change image appearances for certain formats and compatibilities.

Native Video Format

The following table lists the native VESA RGB video formats for the projector.

Projector Resolut ion Mode Aspect ratio Refresh

rat e (Hz)

SMART U100 1024 × 768 XGA 4:3 60 48 65

SMART U100w 1280 × 800 WXGA 16:10 60 48 65

89 sm arttech.com/kb/170910

Hor izontal

frequency

(kHz)

Pixel

clock

(MHz)

APPENDIX C

INTEGRATING OTHER DEVICES

Video format compatibility

The following tables list the projectors’ compatible VESA RGB video formats by resolution, which

the projector adjusts automatically when you use the aspect ratio commands described in

Adjusting projector settings

SMAR TU100 project or

Resolution Mode Aspect ratio Refresh rat e (Hz) Mat ch In pu t

720 × 400 720×400_85 1.8:1 85.039 Letterbox

640 × 480 VGA 60 4:3 59.94 Full screen

640 × 480 VGA 72 4:3 72.809 Full screen

640 × 480 VGA 75 4:3 75 Full screen

640 × 480 VGA 85 4:3 85.008 Full screen

800 × 600 SVGA 56 4:3 56.25 Full screen

on page12.

appearance

800 × 600 SVGA 60 4:3 60.317 Full screen

800 × 600 SVGA 72 4:3 72.188 Full screen

800 × 600 SVGA 75 4:3 75 Full screen

800 × 600 SVGA 85 4:3 85.061 Full screen

832 × 624 MAC 16" 4:3 74.55 Full screen

1024 × 768 XGA 60 4:3 60.004 Full screen

1024 × 768 XGA 70 4:3 70.069 Full screen

1024 × 768 XGA 75 4:3 75.029 Full screen

1024 × 768 XGA 85 4:3 84.997 Full screen

1024 × 768 MAC 19" 4:3 74.7 Full screen

1152 × 864 SXGA1 75 4:3 75 Full screen

1280 × 720 HD 720 16:9 60 Letterbox

1280 × 768 SXGA1 75 1.67:1 60 Letterbox

1280 × 800 WXGA 16:10 60 Letterbox

1280 × 960 Quad VGA 60 4:3 60 Full screen

1280 × 960 Quad VGA 85 4:3 85.002 Full screen

1280 × 1024 SXGA3 60 5:4 60.02 Letterbox

1280 × 1024 SXGA3 75 5:4 75.025 Letterbox

90 smarttech.com/kb/170910

APPENDIX C

INTEGRATING OTHER DEVICES

Resolution Mode Aspect ratio Refresh rat e (Hz) Mat ch In pu t

appearance

1280 × 1024 SXGA3 85 5:4 85.024 Letterbox

1360 × 765 1.04M9 16:9 59.799 Letterbox

1600 × 900 1.44M9 16:9 59.946 Letterbox

1600 × 1200 UXGA 4:3 60 Full screen

1680 × 1050 1680x1050 50 16:10 49.974 Letterbox

1680 × 1050 1680x1050 50 16:10 59.954 Letterbox

1920 × 1080 HD 1080 16:9 60 Letterbox

SMAR TU100w project or

Resolution Mode Aspect

rat io

Refresh rat e (Hz)

Match Input appearance

(16:10 aspect rat io mode)

Match Input appearance

(16:9 aspect rat io mode)

720 × 400 720×400_85 9:5 85.039 Letterbox Letterbox

640 × 480 VGA 60 4:3 59.94 Pillarbox Pillarbox

800 × 600 VGA 72 4:3 72.809 Pillarbox Pillarbox

800 × 600 VGA 75 4:3 75 Pillarbox Pillarbox

800 × 600 VGA 85 4:3 85.008 Pillarbox Pillarbox

800 × 600 SVGA 56 4:3 56.25 Pillarbox Pillarbox

800 × 600 SVGA 60 4:3 60.317 Pillarbox Pillarbox

800 × 600 SVGA 72 4:3 72.188 Pillarbox Pillarbox

800 × 600 SVGA 75 4:3 75 Pillarbox Pillarbox

800 × 600 SVGA 85 4:3 85.061 Pillarbox Pillarbox

832 × 624 MAC 16" 4:3 74.55 Pillarbox Pillarbox

1024 × 768 XGA 60 4:3 60.004 Pillarbox Pillarbox

1024 × 768 XGA 70 4:3 70.069 Pillarbox Pillarbox

1024 × 768 XGA 75 4:3 75.029 Pillarbox Pillarbox

1024 × 768 XGA 85 4:3 84.997 Pillarbox Pillarbox

1024 × 768 MAC 19" 4:3 74.7 Pillarbox Pillarbox

91 smarttech.com/kb/170910

APPENDIX C

INTEGRATING OTHER DEVICES

Resolution Mode Aspect

rat io

Refresh rat e (Hz)

Match Input appearance

(16:10 aspect rat io mode)

Match Input appearance

(16:9 aspect rat io mode)

1152 × 864 SXGA 75 4:3 75 Pillarbox Pillarbox

1280 × 768 WXGA 60 1.67:1 60 Letterbox Pillarbox

1280 × 960 Quad VGA 60 4:3 60 Pillarbox Pillarbox

1280 × 960 Quad VGA 85 4:3 85.002 Pillarbox Pillarbox

1280 × 960 SXGA3 60 5:4 60.02 Pillarbox Pillarbox

1280 × 1024 SXGA3 75 5:4 75.025 Pillarbox Pillarbox

1600 × 1200 SXGA+ 4:3 59.978 Pillarbox Pillarbox

1600 × 1200 UXGA_60 4:3 60 Pillarbox Pillarbox

92 smarttech.com/kb/170910

Smart M600IX3 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Safety warnings, cautions and important information

Installation

Operation

Other precautions

Environmental requirements

Contents

Included accessories

Remote control

Pens

Optional accessories

Choosing a location

Choosing a height

Securing the projector to the boom

Routing the cables

Installing SMART software

Using the projector

Using the remote control

Replacing the remot e cont rol bat t ery

Using t he remote control butt on s

Adjusting project or settings

Focusing the image

Adjusting the image

Projector connection diagram

Using the interactive whiteboard

Maintaining the interactive whiteboard

Preventing damage to the interactive whiteboard

Keeping the writing surface clean

Cleaning the projector

Focusing and adjusting the projector image

Replacing the projector lamp

Removing and replacing the projector lamp module

Resetting the lamp hours

Before you start

Locating status lights

Locating serial numbers

Determining the interactive whiteboard system’s status

U100 and U100w projector status lights

Resolving interactive whiteboard issues

Resolving operation issues

Resolving projector errors

The projector stops responding

The “Lamp Failure” message appears

The projector Power and Service lights are off

Resolving image issues

Loss of signal

Partial, scrolling or incorrectly displayed image

Unstable or flickering image

Frozen image

The image doesn’t fit the interactive whiteboard

The image from a connected laptop computer isn’t projected

Unaligned projected image

Resolving audio issues

Resolving network communication issues

Accessing the service menu

Retrieving your password

Resetting the projector

Transporting the interactive whiteboard system

Web page management

Accessing web page management

Home

Control panel

Network settings

Email alerts

Password settings

Simple Network Management Protocol (SNMP)

Serial interface settings

Projector programming commands

Projector power state controls

Command/response definitions

Field definitions

Source Application Selection

Command/response definitions

Field definitions

Video control

Command/response definitions