SMART KAPP iQ PRO 55, KAPP iQ PRO 65, KAPP iQ PRO 65-V2, KAPP iQ PRO 75 User Manual

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USER’S GUIDE

FOR SMARTKAPPiQ™ PRO 55, 65, 65-V2 AND 75 BOARDS

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがあります。

Trademark no tice

SMARTamp, S MARTkapp, SMARTkapp iQ, P enID, DViT, smartte ch, the SMART logo and all SMART taglines are trade marks or registered trademarks o f SMARTTe chnologies ULC in the U.S. and/or other countr ies. Apple , App Store , iPhone, and iP ad are trad emarks o f App le Inc., re gister ed in the U .S. and other countries. Goo gle, Goo gle Play, Andro id and Chro me are trade marks of Goog le Inc. The Bluetooth wo rd mark i s o wned by the Bluetooth SIG , Inc. and any use of such marks b y S MARTTe chnologiesULC is under lice nse. All other third-party p rod uct and company names may b e trademarks of their resp ective owner s.

Copyrigh t n otice

© 2017SMARTTechnolo gies ULC. All rights reserved . No p art of this publication may be reproduced , transmitted, transcribed, store d i n a retrieval sys tem or translated into any lang uage in any form b y any me ans without the p rior wr itten conse nt of SMARTTe chnologie sULC. Information in this manual is subject to chang e without notice and do es not represent a commitment on the part of SMART.

This prod uct and/or use thereo f is cove red by one o r more of the follo wing U.S. patents:

www.smarttech.com/patents

06/2017

VCCI-A

smarttech.com/kb/171129

Important information

WARNING

l Failure to follow the installation instructions shipped with the board could result in injury and

product damage which may not be covered by the warranty.

l Do not open or disassemble the board. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the board. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the board to rain or moisture.

l If the board requires replacement parts, make sure the service technician uses replacement

parts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the board are properly bundled and marked to

avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the board’s polarized

plug.

l Use the power cable provided with the board. If a power cable is not supplied, contact your

supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the board by connecting rope or wire to its handles. The board is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounting hardware.

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IMPORTANT INFORMATION

l Disconnect all of the board’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the board

Objects fall into the board

The board is dropped

Structural damage, such as cracking, occurs

The board behaves unexpectedly when you follow operating instructions

l The pens on this product use an adhesive containing nonylphenol ethoxylate, a candidate

substance of very high concern under the EU REACH Regulation (EC) 1907/2006.

مﺪﺨﺘﺴﺗمﻼﻗﻷاةﺪﻮﺟﻮﻤﻟاﻲﻓاﺬﻫﺞﺘﻨﻤﻟاةﺪﺎﻤﺔﻘﺻﻻيﻮﺘﺤﺗﻰﻠﻋلﻮﻨﻴﻔﻠﻴﻨﻮﻨ

،تﻼﻴﺴﻛﻮﺜﻳإﻲﻫﻮةﺪﺎﻤﺔﺤﺷﺮﻤنأنﻮﻜﻳﺎﻬﻟةرﻮﻄﺨةﺮﻴﺒﻛﺎًﻘﻓﻮﺔﺤﺋﻼﻟ

REACH ﺪﺎﺤﺗﻼﻟﻲﺒﻮرﻮﻷامﻗر (EC) 1907/2006.

Las plumas de este producto utilizan un adhesivo que contiene etoxilato de nonilfenol,una sustancia candidata de muy alto riesgo según elReglamento REACH de la UE (CE) 1907/2006.

Pera na tomto produktu využívajílepidlo obsahující nonylfenolethoxylát, což je dle nařízení (ES) REACH 1907/2006 látka vzbuzujícímimořádné obavy.

Pennene på dette produkt anvender etklæbemiddel der indeholder nonylphenolethoxylat,et stof der er særligt problematiske under EU REACH forordningen (EF) 1907/2006.

DieStifte dieses Produkts verwenden einen Klebstoffmit Nonylphenolethoxylat,einem Stoff der nach Artikel59 der Verordnung (EG) Nr. 1907/2006 (REACH) auf der Liste der Stoffe mit einem beträchtlichen Risiko steht.

Οι πένες αυτού του προϊόντος χρησιμοποιούν μια κολλητική ουσία που περιέχει αιθοξυλιωμένη εννεϋλοφαινόλη, μια υποψήφια ουσία που προκαλεί πολύ μεγάλη ανησυχία σύμφωνα με τον Κανονισμό REACH της ΕΕ(ΕΚ) 1907/20 06.

Los rotuladores de este productoemplean un adhesivo que contiene etoxilato de nonilfenol,una sustancia candidata de gran preocupación según la regulación REACH de la UE (CE) 1907/2006.

Tämän tuotteen kynissä on liimaa, joka sisältää nonyylifenolietoksylaattia, joka on erityinen huolenaihe EU REACH-asetuksen (EY) 1907/2006 mukaan.

EU REACH Regulation(EC) 1907/2006

Voor destiften in dit productwordt gebruikgemaakt van een kleefstof met nonylfenolethoxylaat, een zeerzorgwekkende stof opdekandidaatslijst volgens de Europese REACH-richtlijn (EG) 1907/2006.

Pennene som følger med dette produktet bruker et klebestoff som inneholdernonylfenoloksetylat,et stoff det er ytret stor bekymring for iEUREACH Regulation (EC) 1907/2006.

Pióra na tym produkcie używają kleju zawierającego etoksylan nonylofenolu,substancję z listy kandydackiej wzbudzającą duże obawy na mocy unijnego Rozporządzenia REACH (WE) 1907/2006.

As canetas neste produto usam um adesivocontendo nonilfenoletoxilado, uma substância candidata que suscita elevada preocupação no âmbito do regulamento EU REACH (EC) 1907/20 06.

В пишущих ручках данного изделия используется клей,содержащий оксиэтилированный нонилфенол ― кандидат на включение в списки особоопасных веществ в соответствии с Регламентом ЕС относительно правил регистрации, оценки, санкционирования и ограничения использования химических веществ (REACH) 1907/2006.

Pisala na tem izdelku uporabljajo lepilo, kivsebuje nonilfenoletoksilat, ki se uvršča med snovi,kimorda vzbujajozelo veliko skrb v skladu z Uredbo EU (ES) 1907/2006 REACH.

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IMPORTANT INFORMATION

Les crayons de ce produitutilisent un adhésif contenant des éthoxylates de nonylphénol,substance extrêmement préoccupante en vertu du règlement REACH de l'UE (CE) 1907/2006.

Ezen a termékena tollak egynonil-fenol-etoxilátot tartalmazó ragasztót használnak. Ez az anyag az 1907/2006/EK REACH-rendelet értelmében különös aggodalomra okotadó.

Le penne diquesto prodotto utilizzano un adesivo contenente etossilato di nonilfenolo,una sostanza candidata estremamente problematica aisensi del regolamento REACH dell'UE(CE) 1907/2006.

この製品のペンには、EUのREACH規則（EC）No 1907/2006で定められている高懸念物質候補であるノニルフェノールエトキシレートを含む接着剤が使用されています。

De inkluderade pennorna för denna produkt använder ett bindemedel som innehållernonylfenoletoxylat,som är föremål för bekymmer enligt EU REACH förordning (EG) 1907/2006.

Bu üründeki kalemler, AB REACH Yönetmeliği(EC) 1907/2006 uyarınca son derece endişe uyandıran madde adayı nonilfenoletoksilat içeren bir yapıştırıcıyı kullanmaktadır.

本产品所用之墨笔采用之黏胶含有壬基酚聚氧乙烯醚（nonylphenol ethoxylate），根据欧盟REACH法规（EC）1907/2006，此化学物为极受关切化学物名单上之候选化学物之一。

本產品所用之墨筆採用之黏膠含有壬基酚聚氧乙烯醚 (nonylphenol ethoxylate)，根據歐盟 REACH 法規 (EC) 1907/2006，此化學物為極受關切化學物名單上之候選化學物之一。

CAUTION

l Before you clean the board’s screen, shut down or disconnect the computer. Otherwise,

you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the board in an area with excessive levels of dust, humidity and

smoke.

l Dust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly.

l Make sure an electrical socket is near the board and remains easily accessible during use.

l The board should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. “This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.” (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where you’re installing the board.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

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IMPORTANT INFORMATION

l You must connect the USB cable that came with the board to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the board.

IMPORTANT

l The following are the maximum power requirements for the board (including the power

requirements for the accessory slot):

Model Power requirements

SMARTkappiQ Pro™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W

SMARTkappiQ Pro 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W

SMARTkappiQ Pro 65-V2 100V to 240V AC, 50 Hz to 60 Hz, 189 W

SMARTkappiQ Pro 75 100V to 240V AC, 50 Hz to 60 Hz, 315 W

l For additional requirements and other information, refer to the board’s specifications (see

Resources for decision makers on page8).

Federal Communication Commission interference statement

This device complieswith Part 15 ofthe FCC Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference,and (2) this devicemust accept any interference received, including interference that may cause undesired operation.

This equipment has been testedand found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and,if not installed and used inaccordance with the instructions,may cause harmful interference toradio communications.However, there is no guarantee that interference will not occur in a particular installation. If thisequipment does cause harmful interference toradio or television reception,which can bedetermined by turning the equipment off and on,the user is encouraged to try to correct the interference byone of the following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and receiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

l Consult the dealer or an experiencedradio/TV technician for help.

FCC Caution: Any changes or modifications not expresslyapproved by the partyresponsible for compliance could void the user’s authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction withany other antenna or transmitter.

5.15–5.25 GHz frequencyband operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are prohibited.

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IMPORTANT INFORMATION

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance 20 cm between theradiator and your body.

Note: The country code selectionis for the non-U.S.modelonly and is not availableto all U.S.models.Per FCCregulations, all Wi-Fi products marketed in U.S. must be fixed to U.S.operation channels only.

Industry Canada statement

This device complieswith RSS-210 of the Industry Canada Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this devicemust accept any interference received,including interference that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radioexempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doitpas produire de brouillage préjudiciable,et (2) ce dispositifdoitaccepter tout brouillage reçu,y compris un brouillage susceptiblede provoquer un fonctionnement indésirable.

Caution

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellitesystems;

(ii) the maximum antenna gain permittedfor devicesin the bands 5250-5350 MHz and 5470-5725 MHz shallcomply withthe e.i.r.p.limit; and

(iii) the maximum antenna gain permitted for devicesin the band 5725-5825 MHz shallcomply with the e.i.r.p.limits specified for point-to-point and non point-to-point operation as appropriate.

(iv) Users should also beadvised that high-power radars are allocated as primary users (i.e.,priority users) of the bands 52505350 MHz and 5650-5850 MHz and that these radars couldcause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifspour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire lesrisques de brouillage préjudiciableaux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gainmaximald’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725MHz doit se conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs deradars dehaute puissance sontdésignés utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou desdommages aux dispositifsLAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.This equipment shouldbe installedand operated with minimum distance 20 cm between the radiator and your body.

Déclaration d’exposition aux radiations

Cet équipement estconforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installéet utiliséavec un minimum de 20 cm dedistance entre la source de rayonnement et votre corps.

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IMPORTANT INFORMATION

EU declaration of conformity

Hereby, SMART Technologies ULCdeclares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU.

The full text ofthe EU declaration of conformityis available at the following internet address: smarttech.com/compliance

The frequency band and the maximum transmittedpower in EUare listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance 20 cm between theradiator and your body.

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Important information i

Federal Communication Commission interference statement iv Industry Canada statement v EU declaration of conformity vi

Chapter 1: Welcome 1

About this guide 1 About the board 2 About the SMARTkapp app 7 About SMART software 7 Resources for users 8 Resources for others 8

Chapter 2: Starting the board 11

Chapter 3: Connecting a guest computer 13

Connecting a computer to the AM30 appliance 13 Connecting a computer to the interactive flat panel 14

Chapter 4: Connecting to a network 17

Connecting to a Wi-Fi network 17 Connecting to a wired network 17 Adding a proxy 18

Chapter 5: Using the launcher 19

Opening the launcher 20 Closing the launcher 20 Adding or removing apps from the launcher 20 Using the Whiteboard 20 Using Browser 23 Using Input 24 Using Screen Share 25 Using the Clean Up button 31

Chapter 6: Using SMARTMeeting Pro software 33

SMARTMeeting Pro user’s guides 33

Chapter 7: Troubleshooting 35

What the indicator icons mean 36 Resolving issues with the Browser 37

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CONTENTS

Resolving issues with Input 37 Resolving Screen Share issues for Apple devices 38 Resolving Screen Share issues for Android mobile devices 41 Resolving Screen Share issues for Chrome browser or Chromebook 44 Resolving Screen Share issues for Windows computers 47

Appendix A: Installing the AM30 appliance antenna 51

Appendix B: Supported devices for Screen Share 53

Supported Apple devices and operating systems 53 Supported Android devices and operating systems 53

Appendix C: Hardware environmental compliance 55

Waste Electrical and Electronic Equipment (WEEE) 55 Batteries 55 More information 55

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Chapter 1

About this guide 1 About the board 2

Models 2 Specifications 2 Components 2

Screen 3 Cameras and reflective tape channel 3 Front control panel 4 Pens with erasers 5 Presence detection sensor 6 Speakers 6 USB receptacle 6

Accessory slot 7 About the SMARTkapp app 7 About SMART software 7 Resources for users 8

Training 8 Support center and knowledge base 8

Resources for others 8

Resources for decision makers 8 Resources for installers 9 Resources for administrators 9

This chapter introduces SMARTkappiQ Pro interactive flat panels, the SMARTkapp app and this guide.

About this guide

This guide explains how to use the SMARTkappiQ board and the SMARTkapp app.

This guide is intended for individuals who use boards in their organizations. Other documentation and resources are available for individuals who install and maintain boards.

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CHAPTER1

WELCOME

About the board

The SMARTkappiQ Pro interactive flat panel features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen with e-LED backlight.

Models

Four models of SMARTkappiQ Pro interactive flat panel are available:

l SMARTkappiQ Pro 55

l SMARTkappiQ Pro 65

l SMARTkappiQ Pro 65-V2

l SMARTkappiQ Pro 75

Differences among these models are noted in this guide.

Specifications

Refer to the board’s specifications for detailed technical information, including product dimensions and weights.

Components

The board consists of the following components:

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CHAPTER1

WELCOME

No. Name More information

Pictured

1 Screen Page3

2 Cameras Page3

3 Reflective tape channel Page3

4 Front control panel Page4

5 Pen with eraser (×2) Page5

6 Presence detection sensor Page6

Not pictured

7 Speakers Page6

8 Connector panel See the SMARTkapp iQ Pro interactive flat panel

administrator’s guide (smarttech.com/kb/171000)

9 Menu control panel See Using the SMART kapp iQ Pro on-screen

display menu (

support.smarttech.com/docs/hardware/kapp/kapp-

iq-pro/en/installing-and-maintaining/using-the-osd-

menu/default.cshtml)

10 USB receptacle Page6

11 Accessory slot Page7

Screen

The screen sizes vary by model:

Model Diagonal Width Height Aspect ratio

SMARTkappiQPro 55 54 1/2" (138.4 cm) 47 5/8" (121 cm) 263/4" (68 cm) 16:9

SMARTkappiQPro 65 64 1/2" (163.9 cm) 561/4" (142.8cm) 31 5/8" (80.4 cm) 16:9

SMARTkappiQPro 65-V2 64 1/2" (163.9 cm) 561/4" (142.8cm) 31 5/8" (80.4 cm) 16:9

SMARTkappiQPro 75 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) 16:9

Cameras and reflective tape channel

Cameras in the corners of the screen track finger and pen positions across the display. The screen is bordered by a channel that contains reflective tape.

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CHAPTER1

WELCOME

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

IMPORTANT

l Do not attach adhesive notes or other items to the screen because they will interfere with

the cameras.

l Do not place anything in the reflective tape channel because it will interfere with the

cameras.

Front control panel

The front control panel contains the Standby, Input Select, Mute and volume control buttons.

No. Name

1 Standby button

2 Input Select button

Mute button

4 Volume decrease

5 Volume increase

Press and hold to reset the board

Change the input source to OPS/HDMI for the kapp iQ experience.

Press and hold to freeze and unfreeze the screen (SMARTkappiQ Pro 65-V2 and 75 interactive flat panels only)

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CHAPTER1

WELCOME

IMPORTANT

If there is a film over the front control panel, remove it before using the front control panel.

In normal operation, all buttons are white.

The Standby button also functions as an indicator light:

Indicator light Status Troubleshooting

Solid white Normal operation [N/A]

Off Not receiving power Confirm the board’s power cable is connected to

the power outlet. Flick the power switch to the ON (I) position.

Solid amber DPMS (power

management) mode

Slowly flashing

Standby mode Press the Standby button to exit Standby mode.

amber

Press the Standby button to exit DPMSmode. Connect an input source.

If presence detection is enabled, move in range of the presence detection sensor. See Proximity (

support.smarttech.com/docs/hardware/kapp/kappiq-pro/en/installing-and-maintaining/using-the-osdmenu/default.cshtml).

If wake-to-touch is enabled, touch the screen. See Wake to Touch (

support.smarttech.com/docs/hardware/kapp/kappiq-pro/en/installing-and-maintaining/using-the-osdmenu/default.cshtml).

Flashing amber No USB connection from

the connected computer

Slowly flashing white

SMARTBoard service not running on the connected

Verify the connections to the room computer. Switch to the room computer’s input source.

Ensure that SMART Product Drivers is installed and that the SMARTBoard service is running.

computer

Pens with erasers

The board comes with two pens with erasers attached.

The board’s bottom frame includes magnetic holders for the pens. Removing a pen from the holders activates it, and you can use it to draw or erase digital ink.

This only applies when a computer is connected to the board’s computer connectors.

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WELCOME

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

Presence detection sensor

The board has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the board is in Standby mode.

When the sensor detects people in the room, the board turns on. Touching the screen activates the board. If the room is empty for a specified period, the board returns to Standby mode.

Speakers

The board includes two 10 W integrated side-firing speakers.

You or an installer can connect external speakers if desired.

USB receptacle

You can connect a USB drive to update the appliance’s software.

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CHAPTER1

WELCOME

Accessory slot

Install the AM30 appliance in the accessory slot located on the back of the board to take advantage of SMARTkappiQ functionality.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

About the SMARTkapp app

The SMARTkapp app enables users to connect their mobile devices to the board and then do the following:

l View notes they write on the board on their mobile devices

l Save and export notes

l Start a session and invite others to join and collaborate

To connect Bluetooth-enabled mobile devices to the board, users can scan the Quick Response (QR) code on the screen. When users first connect their mobile devices, they’re directed to the Apple App Store (itunes.apple.com/ca/app/smart-kapp/id860144252) or Google Play™ store (play.google.com/store/apps/details?id=com.smarttech.kapp)to download the SMARTkapp app. After they download and install the app, they can use it to connect to the board.

NOTE

The SMARTkapp app is available only if the AM30 appliance is installed in the accessory slot (see Accessory slot above).

About SMART software

To take full advantage of the SMARTkappiQ Pro interactive flat panel’s features, install the following SMART software on computers connected to the interactiveflatpanel. Go to SMARTDownloads (smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software).

Software Description

SMART Product Drivers SMART Product Drivers enables connected computers to detect

input from the board.

7 smarttech.com/kb/171129

CHAPTER1

WELCOME

Software Description

SMARTInk® SMARTInk enables you to write and draw in digital ink over

applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMARTInk Note appears, and you can write inside the note.

When you open an application that has its own ink tools, you can use the application’s ink tools to write in the content.

SMART MeetingPro® software

The room edition of SMART MeetingPro software is designed for use with the board in a meeting room.

The personal edition is designed for use on user computers. You can write or draw on a digital whiteboard, present content by

sharing your desktop and connect and use integrated conferencing software to collaborate with local or remote participants.

Resources for users

In addition to this guide, SMART provides a variety of other resources for users.

Training

The SMART training website (training.smarttech.com) includes an extensive library of training resources you can consult as you learn how to use the board.

Support center and knowledge base

The Support center (support.smarttech.com) contains a library of documents, including this guide, and a knowledge base that you can search when troubleshooting issues.

Resources for others

SMART provides resources for decision makers, installers and administrators as well as users.

Resources for decision makers

Decision makers can refer to the specifications for detailed information about the boards.

Model Specifications

SMARTkappiQ Pro 55 smarttech.com/kb/170994

SMARTkappiQ Pro 65 smarttech.com/kb/170995

SMARTkappiQ Pro 65-V2 smarttech.com/kb/171093

SMARTkappiQ Pro 75 smarttech.com/kb/170997

8 smar ttech.com/kb/171129

CHAPTER1

WELCOME

Resources for installers

Installers can refer to the installation instructions included with the board when installing the product. PDF versions of these installation instructions are available for download.

Model Specifications

SMARTkappiQ Pro 55 SMARTkappiQ Pro 65

SMARTkappiQ Pro 65-V2 smarttech.com/kb/171107

SMARTkappiQ Pro 75 smarttech.com/kb/170996

Installers should also refer to Considerations for non-standard installations (smarttech.com/kb/171035).

smarttech.com/kb/170836

Resources for administrators

Administrators can refer to the SMARTkapp iQ Pro interactive flat panel administrator’s guide for information about using the board with the SMARTkapp app. A PDF version of this guide is available for download from smarttech.com/kb/171000.

9 smarttech.com/kb/171129

Chapter 2

The board’s presence detection sensor can detect people up to 16' (5 m) away when the board is in Standby mode.

l If the sensor detects people in the room, the board exits Standby mode and displays the

welcome screen.

l If the sensor doesn’t detect people in the room for a specified period of time, the board

enters Standby mode.

l If the presence detection sensor is disabled, you can exit and enter Standby mode manually.

To exit Standby mode manually

Press the Standby button on the front control panel.

Press the screen.

To enter Standby mode manually

Press the Standby button on the front control panel twice.

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Chapter 3

You can connect a computer to the SMARTkapp iQ Pro interactive flat panel’s computer connectors or to the AM30 appliance. See Using Input on page24 for more information about switching to the guest computer when it’s connected to the AM30 appliance.

Connecting a computer to the AM30 appliance

NOTE

For the best experience with SMARTkapp iQ, connect the room computer to the AM30 appliance.

Some models of the AM30 appliance have computer connectors. If you want to use the board’s touch features and use a pen to draw and write, follow these steps:

1. Connect a computer to the AM30 appliance using USB and HDMI cables.

2. Download and install SMARTProduct Drivers and SMARTInk on your computer. See

smarttech.com/us/Support/ Browse+Support/Download+Software).

After you've connected the room computer to the

AM30 appliance, you can use the Input app to

switch to the room computer's desktop (see Using Input on page24).

NOTE

When you connect a computer to the AM30 appliance, make sure the input source is OPS/HDMI. See Chapter 3: Connecting a guest computer above.

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CHAPTER3

CONNECTING A GUEST COMPUTER

Connecting a computer to the interactive flat panel

NOTE

For the best experience with SMARTkapp iQ, connect the room computer to the AM30 appliance.

A SMARTkapp iQ Pro interactive flat panel can have one or three computer connectors, depending on the model. Using USB and HDMI or DisplayPort cables, you can connect room computers, guest laptops or video sources (such as Blu-ray™ players) to these connectors. By installing these cables, you make use of connectors that might not be accessible when the interactiveflatpanel is wall-mounted. You can then run the cables across floors or behind walls to the conference table.

WARNING

Ensure that any cables that cross the floor to the board are properly bundled and marked to avoid a trip hazard.

If you want to use the interactive flat panel's touch features, and use a pen to draw and write, complete these steps:

l Connect a computer to the interactive flat panel's computer connectors using USB and HDMI

cables.

l Download and install SMARTProduct Drivers and SMARTInk on your computer. See

smarttech.com/us/Support/Browse+Support/Download+Software.

NOTE

Devices connected to the interactive flat panel's connectors are controlled by the front control panel. See Page13.

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CHAPTER3

CONNECTING A GUEST COMPUTER

SMARTkappiQ Pro 55 SMARTkappiQ Pro 65

SMARTkappiQ Pro 65-V2

SMARTkappiQ Pro 75

15 smarttech.com/kb/171129

Chapter 4

The SMARTkapp iQ Pro interactive flat panel can connect to a network using either a Wi-Fi or wired connection.

Connecting to a Wi-Fi network

To connect to a Wi-Fi network

1. If an Ethernet cable is connected to the AM30 appliance, disconnect it.

Press the Home button on the screen to open the launcher.

Press Settings in the launcher.

4. Press Wi-Fi.

NOTE

Ensure the toggle for Wi-Fi is On.

5. Select a wireless network.

6. Enter the Wi-Fi password in the Password field, and then press Connect.

TIP

Use the crosshairs to move the keyboard.

Connecting to a wired network

To connect to a wired network

See the SMARTkapp iQ Pro administrator’s guide (smarttech.com/kb/171000) for information about connecting to a wired network.

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CHAPTER4

CONNECTING TO A NETWORK

Adding a proxy

To add a proxy

Press the Home button on the screen to open the launcher, and then

press Settings .

2. Press Wi-Fi.

3. Press and hold the network to which you're adding a proxy.

A dialog box appears.

4. Press Modify network.

5. Select Show advanced options.

6. In the Proxy field, select Manual.

7. Enter the information in the Proxy hostname, Proxy port and Bypass proxy fields.

8. Press Save.

18 smarttech.com/kb/171129

Chapter 5

Opening the launcher 20 Closing the launcher 20 Adding or removing apps from the launcher 20 Using the Whiteboard 20

Opening the Whiteboard 21 Writing and erasing notes on the Whiteboard 21

Using Panoramic View 22 To erase all notes on the Whiteboard 22

Using the Whiteboard Library 22

Using Browser 23

Opening Browser 24 Using the Browser 24

Using Input 24

Displaying content on the interactive flat panel 25 Downloading SMARTsoftware 25 Stop displaying content on the interactive flat panel 25

Using Screen Share 25

Sharing content from the Chrome browser to the interactive flat panel 26 Sharing content from your Windows computer to the interactive flat panel 28 Sharing content from your Apple product to the interactive flat panel 28 Sharing content from your Android mobile device 29 Stop sharing content to the interactive flat panel 31

Using the Clean Up button 31

Cleaning up the interactive flat panel 31

The launcher contains all your apps and settings.

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CHAPTER5

USING THE L AUNCHER

Opening the launcher

To open the launcher

Press the Home button on the screen.

The launcher appears.

Closing the launcher

To close the launcher

Select an app, press the Home button or tap anywhere on the screen.

The launcher closes.

Adding or removing apps from the launcher

To add or remove apps from the launcher

Press the Home button on the screen.

Press Settings .

The Settings window appears.

3. Select Launcher.

4. Select an app’s check box to add it to the launcher.

Clear an app’s check box to remove it from the launcher.

5. To exit the Capture Board Settings, open the launcher and select an app.

Using the Whiteboard

You can view and erase notes, continue a Whiteboard session from the Library and

share your Whiteboard using the SMARTkapp app.

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Opening the Whiteboard

NOTE

When you first turn on the board or wake the board up from standby, the board defaults to the Whiteboard.

To open the Whiteboard

1. Open the launcher.

Press Whiteboard .

Writing and erasing notes on the Whiteboard

To view, write and erase notes on the Whiteboard

You can write and erase notes on the interactive flat panel just like you do on a traditional dry erase board.

l Use the black pen provided with the interactive flat panel to write or draw in black ink.

l Use the red pen provided with the interactive flat panel to write or draw in red ink.

l Use your finger to pan the whiteboard left or right to access more whiteboard space.

l Use the eraser end of either pen to erase notes.

Use your fist or palm to erase notes.

l To erase all content on the board, see page22.

l Make sure your hands, arms and any loose clothing don’t touch the interactive flat panel's

surface as you write or erase notes.

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TIP

Two users can write or draw notes at the same time, one using the black pen and the other using the red pen.

Using Panoramic View

Panoramic View provides an overview of the entire Whiteboard. Panoramic View is visible only on the interactive flat panel. Use Panoramic View to quickly view a different part of the Whiteboard.

To show Panoramic View

Touch the Whiteboard near the bottom of the screen.

Panoramic View appears.

To quickly view content using Panoramic View

1. Use your finger to move Panoramic View left or right to view the entire writing surface.

2. Press the area you’d like to present.

The interactive flat panel shows the area you selected.

To hide Panoramic View

Wait five seconds and Panoramic View disappears.

To erase all notes on the Whiteboard

Press the Erase All icon.

2. Press Yes, Save it to save the Whiteboard session to the Library and erase the Whiteboard.

Press No, discard it to erase the Whiteboard. The session isn’t saved to the Library.

Press Cancel to return to the Whiteboard. Your notes are not erased.

To continue a whiteboard session you’ve saved to the Library , see To continue a session from

the Whiteboard Library on the facing page.

Using the Whiteboard Library

The Whiteboard Library stores the Whiteboard sessions on the AM30 appliance. You can open the Library and continue a saved session on the interactive flat panel. Saved Whiteboard sessions are

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CHAPTER5

USING THE L AUNCHER

organized by date.

To enable the Library

Some SMARTkappiQ Pro interactive flat panel have the Library disabled. The Library must be enabled before you can save or continue a session. See Setting up theSMARTkapp iQ in the SMARTkapp iQ Pro administrator’s guide (smarttech.com/kb/171000).

To continue a session from the Whiteboard Library

You can easily continue from where you left off in a previous Whiteboard session.

Press the Library icon.

2. Select the session you want to continue.

To set how long the Library stores sessions

By default, The SMARTkapp iQ Pro interactive flat panel stores sessions for one month.

To change how long the Library stores sessions, see Adjusting the SMARTkapp iQ settings in the SMARTkapp iQ Pro administrator’s guide (smarttech.com/kb/171000).

To delete a session from the Library

Press the Library icon.

2. Select a session by tapping the session’s checkbox.

Press Select All to highlight all sessions.

3. Press Trash to delete the selected sessions.

Using Browser

You can use a web browser on the SMARTkapp iQ Pro interactive flat panel.

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USING THE L AUNCHER

Opening Browser

To start Browser

1. Open the launcher.

The launcher appears.

Press Browser .

Using the Browser

To use the Browser

NOTES

l Browser supports HTML 5 and earlier content.

l Browser doesn’t support third-party plugins like Adobe Flash.

Use the browser as you would on your computer or mobile device. Refer to the Help in the browser.

Using Input

You can display content from your computer on the interactive flat panel when you connect a computer to the AM30 appliance. Download and install SMARTsoftware to take full advantage of the interactive flat panel's touch and ink features.

NOTES

l Connecting a computer to the AM30 appliance requires a newer AM30 appliance. See

Identifying your SMART kapp iQ system and AM30 appliance version

(kb.smarttech.com/?q=18190).

l To connect a computer to the AM30 appliance or the interactive flat panel's computer

connectors, see Chapter 3: Connecting a guest computer on page13.

l If you want to share content from a copyright-protected source, such as a Blu-ray player,

connect the device to the interactive flat panel's connector panel. See SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000).

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Displaying content on the interactive flat panel

To display content on the interactive flat panel

NOTE

Make sure the input source is OPS/HDMI. See Chapter 3: Connecting a guest computer on page13.

1. Connect a computer to the AM30 appliance’s HDMI in and USB receptacles. See Chapter 3: Connecting a guest computer on page13.

2. Optionally, orient the board. See SMARTkapp iQ Pro interactive flat panel administrator’s

guide smarttech.com/kb/171000

3. Open the launcher.

The launcher appears.

Press Input .

The interactive flat panel looks for a connection.

5. The computer’s desktop appears on the screen.

Downloading SMARTsoftware

When you download and install SMART Meeting Pro software to the connected computer, the computer also installs SMARTInk. SMARTInk enables you to write and draw in digital ink over applications, files, folders websites and any other open window on your computer.. See the SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000).

Stop displaying content on the interactive flat panel

To stop displaying content on the interactive flat panel

To stop sharing your computer’s screen, open the launcher and select another app.

Using Screen Share

You can share content wirelessly on the SMARTkapp iQ Pro interactive flat panel from your computer or mobile device.

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CHAPTER5

USING THE L AUNCHER

NOTES

l SMARTkapp iQ Pro interactive flat panels with older models of the AM30 appliance don’t

have the Screen Share app. See Identifying your SMART kapp iQ system and AM30 appliance version (kb.smarttech.com/?q=18190).

l When you use the launcher to switch apps on the interactive flat panel, Screen Share stops.

To use Screen Share with the Chrome browser, see Sharing content from the Chrome browser to the interactive flat panel below.

To use Screen Share with your Windows computer, see Sharing content from your Windows computer to the interactive flat panel on page28.

To use Screen Share with your Apple products, see Sharing content from your Apple product to the interactive flat panel on page28.

To use Screen Share with your Android mobile device, see Sharing content from your Android mobile device on page29.

Sharing content from the Chrome browser to the interactive flat panel

Using the Chrome browser and Google Cast (a browser extension for Chrome) to share the desktop or a specific browser tab from your computer. For help troubleshooting, see Resolving Screen Share issues for Chrome browser or Chromebook on page44.

NOTES

l Chrome 52 and later already include the Google Cast extension.

l Make sure your computer is connected to the same network as the interactive flat panel.

To download the Chrome browser

1. On your computer, go to google.com/chrome.

2. Click Download > For personal computers >Download Chrome.

3. Follow the on-screen instructions.

To download the Google Cast extension

1. On your computer, go to chrome.google.com/webstore.

2. Search for Google Cast.

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CHAPTER5

USING THE L AUNCHER

3. Under Extensions, click Add to Chrome >Add Extension.

4. The extension installs in your browser.

To share content from the browser tab to the interactive flat panel

1. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

3. On your computer, open the Chrome browser.

4. Open the tab you want to share on the interactive flat panel.

In the top right corner of your browser, click the Cast icon .

6. Select the interactive flat panel's name.

When you’re sharing content, the Cast icon turns blue.

To share content from your desktop to the interactive flat panel

1. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

3. On your computer, open the Chrome browser.

In the top right corner of your browser, click the Cast icon .

5. Click the drop-down menu beside Cast to.

6. Click Cast desktop.

7. Select the interactive flat panel's name.

8. In the Share your screen dialog box, click Entire screen.

When you’re sharing content, the Cast icon turns blue .

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CHAPTER5

USING THE L AUNCHER

Sharing content from your Windows computer to the interactive flat panel

NOTE

Make sure your computer is connected to the same network as the interactive flat panel.

You can use the Chrome browser to share content from your Windows computer. See Using Screen Share on page25.

You can purchase AirParrot, an application that allows you to share your display, a single application or a media file. See airsquirrels.com/airparrot/features/win.

For help troubleshooting Windows computers, see Resolving Screen Share issues for Windows computers on page47.

Sharing content from your Apple product to the interactive flat panel

For help troubleshooting Apple products, see Resolving Screen Share issues for Apple devices on page38.

For a list of supported Apple products, see Supported Apple devices and operating systems on page53.

NOTE

Make sure your Mac computer or iOS device is connected to the same network as the interactive flat panel.

To mirror your Mac computer’s desktop to the interactive flat panel

1. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

On your Mac computer, click the Airplay icon in the menu bar.

Select the interactive flat panel's name.

The Airplay icon turns blue when your Mac computer is sharing content with AirPlay.

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To extend your Mac computer desktop to the interactive flat panel

1. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

On your Mac computer, click the Airplay icon in the menu bar.

Select the interactive flat panel's name.

The Airplay icon turns blue when your Mac computer is sharing content with AirPlay.

Click the Airplay icon and, then click Extend Desktop.

To mirror your iOS device’s screen to the interactive flat panel

1. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

3. On your iOS mobile device, open the Control Center.

4. Press AirPlay.

5. Select the interactive flat panel's name.

6. Select Mirroring.

7. Select an app, and the content appears on the interactive flat panel.

Sharing content from your Android mobile device

For help troubleshooting Android devices, see Resolving Screen Share issues for Android mobile devices on page41.

For a list of supported Android products, see Supported Android devices and operating systems on page53.

To share your Android mobile device’s screen on the interactive flat panel using the Google

Home app

For more information, see Cast your Android screen from the Google Home app (support.google.com/chromecast/answer/6059461)

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CHAPTER5

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NOTE

Make sure your Android mobile device is connected to the same network as the interactive flat panel.

1. Download the Google Home app from Google Play.

2. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

4. On your Android mobile device, open the Google Home app.

In the top left corner, press the navigation drawer .

6. Press Cast Screen.

7. Select the interactive flat panel's name.

If you don’t see the interactive flat panel you want, press MORESETTINGS to show more interactive flat panels.

To share your Android mobile device’s screen on the interactive flat panel from the notification

shade

1. On your device, swipe down to open the notification shade.

2. Press Cast.

3. Select the interactive flat panel's name.

If you don’t see the board you want, press MORESETTINGS to show more interactive flat panels.

To share apps on the interactive flat panel

NOTES

l Make sure your Android mobile device is connected to the same network as the interactive

flat panel.

l Not all apps are Google Home-enabled.

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CHAPTER5

USING THE L AUNCHER

1. Download the Google Home app from Google Play.

2. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

4. Open the app you want to share.

5. Press the Cast button.

6. Select the interactive flat panel's name.

If you don’t see the interactive flat panel you want, press MORESETTINGS to show more interactive flat panels.

Stop sharing content to the interactive flat panel

To stop sharing content to the interactive flat panel

TIP

You can disconnect your mobile device or computer to stop sharing content to the interactive flat panel.

1. Tap the interactive flat panel.

The overlay appears.

In the top right corner of the screen, press .

3. The message “Want to disconnect?” appears. Press Yes.

Using the Clean Up button

After you’ve finished using the SMARTkapp iQ Pro interactive flat panel, you can clean it up for the next user.

NOTE

This doesn’t perform a factory reset on the interactive flat panel.

Cleaning up the interactive flat panel

To clean up the interactive flat panel, the Clean Up button in the launcher. Pressing the Clean

31 smarttech.com/kb/171129

CHAPTER5

USING THE L AUNCHER

up button:

l erases the Whiteboard,

l resets the Browser (clears the browser history, cache, cookies and closes all open tabs, and

opens a new tab)

l closes all applications.

For information about changing the board’s Clean up settings, see SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000).

To clean up the interactive flat panel

1. Open the launcher.

Press Clean Up .

3. The interactive flat panel cleans up.

32 smarttech.com/kb/171129

Chapter 6

SMARTMeetingPro software is an easy-to-use whiteboard application that enhances your experience with the SMART interactive product. Use SMARTMeetingPro software to enrich three types of collaboration:

l Meetings

l Presentations

l Brainstorming sessions

SMARTMeeting Pro user’s guides

l SMARTMeeting Pro 4.1 Room edition user’s guide (smarttech.com/kb/170897)

l SMARTMeeting Pro PE 4.1 Room edition user’s guide (smarttech.com/kb/170973)

33 smarttech.com/kb/171129

Chapter 7

What the indicator icons mean 36 Resolving issues with the Browser 37

Resolving Browser issues 37

Resolving issues with Input 37

Resolving image issues 37 Resolving touch issues 38 Resolving audio issues 38

Resolving Screen Share issues for Apple devices 38

What is Screen Share? 38 How do I share content from my iPhone, iPad or Mac computer? 38 Why can’t I find my SMARTkapp iQ Pro interactive flat panel’s name in the list of devices? 39 Why am I experiencing performance issues? 39 I’m experiencing other issues 40 I’d like to give feedback 41 Supported Apple devices and operating systems 41

Resolving Screen Share issues for Android mobile devices 41

What is Screen Sharing? 41 How do I share content from my Android mobile device? 41 Why can’t I find my SMARTkapp iQ Pro interactive flat panel’s name in the list of devices? 42 Why am I experiencing performance issues? 42 I’m experiencing other issues 43 I’d like to give feedback 44 Supported Android devices and operating systems 44

Resolving Screen Share issues for Chrome browser or Chromebook 44

What is Screen Sharing? 44 How do I share content using the Chrome browser or Chromebook? 44 Why can’t I find my SMARTkapp iQ Pro interactive flat panel’s name in the list of devices? 45 Why am I experiencing performance issues? 45 I’m experiencing other issues 46 I’d like to give feedback 46

Resolving Screen Share issues for Windows computers 47

What is Screen Sharing? 47 How do I share content from my Windows computer? 47 Why can’t I find my SMARTkapp iQ Pro interactive flat panel’s name in the list of devices? 47

35 smarttech.com/kb/171129

CHAPTER7

TROUBLESHOOTING

Why am I experiencing performance issues? 48 I’m experiencing other issues 49 I’d like to give feedback 49

This chapter helps you solve issues that can occur with the SMARTkapp app and the board.

What the indicator icons mean

SMARTkapp iQ Pro interactive flat panels include indicator icons on the bottom of the screen. You can refer to the indicator icons to see the interactive flat panel's status and to diagnose common issues.

NOTE

In addition to the indicator icons on the screen, there is an indicator light on the bottom frame (see The Standby button also functions as an indicator light: on page5).

Icon What it means What to do

Device

Solid green The interactive flat panel is

connected to a mobiledevice.

Solid gray The interactive flat panel is

disconnecting from a mobiledevice.

Connect

Black With the SMARTkapp app, connect

to your interactive flat panel.

Not visible The SMART kapp app is unable to

connect to the board and your mobile device is unable to save snapshots of the board in the app.

Erase all

Black Erase all notes on the Whiteboard or

save all notes on the Whiteboard in the Library.

[N/A]

See the SMARTkapp iQ user’s guide

smarttech.com/kb/171129for more

information.

See SMARTkapp Whiteboard in Settings in SMARTkapp iQ Pro

interactive flat panel administrator’s guide smarttech.com/kb/171000

See the SMARTkapp iQ user’s guide

smarttech.com/kb/171129for more

information.

36 smarttech.com/kb/171129

CHAPTER7

TROUBLESHOOTING

Icon What it means What to do

Library

Black Stores your Whiteboard sessions. See the SMARTkapp iQ user’s guide

smarttech.com/kb/171129for more

information.

Resolving issues with the Browser

Review the following information to resolve issues with the Browser. If the issues persist or aren’t covered in the following information, contact your system administrator.

Resolving Browser issues

l Make sure the board is connected to a network with Internet access. See Chapter 4:

Connecting to a network on page17 for more information.

l If the Browser can’t visit secure (https) websites, ensure the board’s date and time are correct.

See Adjusting the SMARTkapp iQ settings in the SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information.

l Contact your ITadmin.

Resolving issues with Input

Review the following information to resolve issues with Input. If the issues persist or aren’t covered in the following information, contact your system administrator.

Resolving image issues

l Make sure the HDMI cable is securely fastened to both your computer and the AM30

appliance.

l Replace the HDMI cable with a better quality HDMI cable.

l If you’re using two connected video cables, use one longer cable or move the computer so

it’s within a single cable length of the AM30 appliance.

l If you’re using a display adapter with your HDMI cable, try a different display adapter.

l If your computer is connected to the AM30 appliance, verify that the input source is

OPS/HDMI. See Chapter 3: Connecting a guest computer on page13.

l If the board’s input source is OPS/HDMI, make sure your computer is connected to the AM30

appliance. See Chapter 3: Connecting a guest computer on page13.

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CHAPTER7

TROUBLESHOOTING

l The video signal from your computer or mobile device might be HDCPprotected. Connect

your computer to the interactive flat panel's connector panel. See Connecting power and devices in the SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information.

Resolving touch issues

l Make sure the USB cable is securely fastened to both your computer and the AM30

appliance.

l Use a USB 2.0 cable and make sure it’s connected to the correct USB receptacle. See

Chapter 3: Connecting a guest computer on page13.

l If touch interactivity is slow, close some open applications on the computer.

l If touch is not behaving as expected, remove any USB cable extenders. For best results, use a

6' (5 m) USB cable.

Resolving audio issues

l Turn off the mute setting on your computer.

l Turn up the volume on your computer.

l Turn up the volume on the board using the front control panel (see Front control panel on

page4).

Resolving Screen Share issues for Apple devices

What is Screen Share?

If your mobile device or computer is on the same network as the SMARTkapp iQ Pro interactive flat panel, you can use the interactive flat panel's Screen Share app to share audio and video content from your mobile device or computer to the interactive flat panel.

How do I share content from my iPhone, iPad or Mac computer?

l Using AirPlay on your Mac computer or iOS mobile device. See Sharing content from your

Apple product to the interactive flat panel on page28.

l For more information about connecting a Mac computer, see Get help in Use AirPlay to

display video from your Mac on an HDTV (support.apple.com/HT201343).

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l For more information about connecting an iOS mobile device, see Get help with AirPlay and

AirPlay Mirroring on your iPhone, iPad, or iPod touch (support.apple.com/HT204291).

Why can’t I find my SMARTkapp iQ Pro interactive flat panel’s name in the list of devices?

l Make sure your mobile device or computer is on the same network as the interactive flat

panel.

l If your interactive flat panel is using a wired network connection, try connecting it to a wireless

network.

Wired and wireless networks don’t often share the same network subnet. Connecting the board to a wireless network might help the connection between the interactive flat panel and a mobile device or computer that’s connected wirelessly.

l Ensure the interactive flat panel and computer have the correct date and time set. See

Adjusting SMARTkapp iQ settings in the SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information. See your computer’s

user guide for more information.

l On your mobile device, turn Airplane mode on and then off on your mobile device. If you can’t

see the board’s name in the list of devices, restart your mobile device.

Restarting your mobile device can clear network address information that your mobile device had cached. Restarting the mobile device can also reinitialize audio and video encoders that might have stopped working properly.

l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the

Ethernet cable. If the interactive flat panel's name still doesn’t appear in the list of devices, restart your computer.

Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audio and video econders that might have stopped working properly.

l Restart your board. See the Standby button in Standby button on page4.

l If you’ve restarted your interactive flat panel and still don’t see the interactive flat panel's

name in the list of devices, wait several minutes and then try to connect to the interactive flat panel again.

l Make sure your computer or device has the latest operating software.

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn’t in sync with the video.

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l The interactive flat panel and the mobile device or computer could be connected to different

wireless access points, which can increase latency. On the mobile device, turn Airplane mode on and back off to try to connect to a closer access point. On the computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable to try to connect to a closer access point.

l Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the

AM30 appliance antenna on page51 for more information.

l Reduce your Mac computer’s display resolution to 1920 × 1080 or lower.

l See Evaluating the effect of Screen Share on your network data usage in the SMARTkapp iQ

Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information.

l Make sure your computer or device has the latest operating software.

I’m experiencing other issues

l If you see video on the interactive flat panel but don’t hear audio, make sure the volume on

your iOS device is turned up and the interactive flat panel is not muted.

l If you see video on the interactive flat panel but don’t hear audio, ensure the Ring/Silent

switch isn’t set to silent on your mobile device.

l Restart the Screen Share app and its discovery services.

a. On the interactive flat panel, open the launcher.

The launcher appears.

Press Settings

c. Scroll to Applications > Screen Share [beta].

d. Press Reset.

l If you can see your interactive flat panel but can’t connect to it, open the Screen Share app.

a. On the interactive flat panel, open the launcher.

The launcher appears.

Press Screen Share .

l See Resolving issues with applications in the SMARTkapp iQ Pro interactive flat panel

administrator’s guide (smarttech.com/kb/171000) .

l If a interactive flat panel's name appears more than once, contact your system administrator.

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l The screen is not responding to touch or you’re unable to write or draw with the pens.

Using your fingers or the pens to interact with the screen is not supported while using Screen Share.

l If the issues persist even after you’ve restarted your Mac computer or iOS mobile device and

ensured they are on the same network as the interactive flat panel, contact your system administrator.

I’d like to give feedback

l Help us out. Give us some feedback about the Screen Share beta experience. Contact us

here.

Supported Apple devices and operating systems

The following Apple operating systems support Screen Share.

l iOS 9 or later

l Mac OSX 10.11 (El Capitan) or later

The following Apple devices support Screen Share.

l iPhone 4 S or later

l iPad 2 or later

l iPod touch (5th generation) or later

Resolving Screen Share issues for Android mobile devices

What is Screen Sharing?

If your mobile device is on the same network as the SMARTkapp iQ Pro interactive flat panel, you can use the interactive flat panel's Screen Share app to share audio and video content from your mobile device to the board.

How do I share content from my Android mobile device?

Use the Google Home app. See Sharing content from your Android mobile device on page29.

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Why can’t I find my SMARTkapp iQ Pro interactive flat panel’s name in the list of devices?

l Make sure your mobile device is on the same network as the SMARTkapp iQ Pro interactive

flat panel.

l Not all Android devices can initiate Screen Share from the notification drawer. Download the

Google Home app from Google Play to use Screen Share.

l If your interactive flat panel is using a wired network connection, try connecting it to a wireless

network.

l Make sure the interactive flat panel and mobile device are set to the correct date and time.

See Adjusting SMARTkapp iQ settings in the SMARTkapp iQ Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more information. See your mobile

device’s user guide for more information.

l On your mobile device, turn Airplane mode on and then off again. If you can’t see the board’s

name in the list of devices, restart your mobile device.

l Restart your Android mobile device.

l Restart your board. See the Standby button in Standby button on page4.

l If you’ve restarted your interactive flat panel and still don’t see the interactive flat panel's

name in the list of devices, wait several minutes and then try to connect to the interactive flat panel again.

l Ensure you have the latest operating software on your Android mobile device. Make sure you

have no pending system updates for your Android mobile device.

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn’t in sync with the video.

l Your mobile device could be connected to different access points than your interactive flat

panel which can increase latency. Turn Airplane mode on and then off on your mobile device to try to connecting to a closer access point.

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l Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the

AM30 appliance antenna on page51 for more information.

l See Evaluating the effect of Screen Share on your network data usage in the SMARTkapp iQ

Pro interactive flat panel administrator’s guide (smarttech.com/kb/171000) for more

information.

l Your mobile device may not be optimized for sharing its screen and is limited to lower quality

performance. Try connecting with a different mobile device.

l Ensure you have the latest operating software on your Android mobile device. Make sure you

have no pending system updates for your Android mobile device.