SMART kapp iq 55, kapp iq 65-V2, kapp iq 65, kapp iq 75 User Manual

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smar ttech.com/docfeedback/170812

USER’S GUIDE

FOR SMARTKAPPiQ™ 55, 65, 65-V2 AND 75 BOARDS

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがあります。

Trademark no tice

SMARTamp, S MARTkapp, SMARTkapp iQ, P enID, DViT, smarttech, the SMART lo go and all SMART taglines are trademarks o r registered trad emarks o f SMARTTe chnologies ULC in the U .S. and/or other countries. Appl e, App S tore, iPhone, and iPad are trad emarks o f Apple Inc., re gister ed inthe U.S. and other countries. Goo gle, Googl e Play, Andro id and Chrome are trademarks o f Go ogle Inc. The Bluetooth wo rd mark i s o wned by the Bluetooth SIG , Inc. and any use of such marks b y S MARTTechnologi esULC is under license. All other third-party p rod uct and company names may b e trademarks o f their respective owners.

Copyrigh t n otice

© 2016SMARTTe chnolo gies ULC. All rights re ser ved. No p art of this publication may b e repr oduced , transmitted, transcrib ed, stored in a re trieval system o r translated into any language in any form by any means without the p rio r w ritten conse nt of S MARTTechnologi esULC. Information in this manual is subject to change without notice and d oes not repr ese nt a commitmento n the p art of SMART.

This prod uct and/or use there of is covere d by o ne o r more of the fol lowing U.S. patents:

www.smarttech.com/patents

08-2016

VCCI-A

smar ttech.com/kb/170812

Important information

WARNING

l Failure to follow the installation instructions shipped with the board could result in injury and

product damage which may not be covered by the warranty.

l Do not open or disassemble the board. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the board. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the board to rain or moisture.

l If the board requires replacement parts, make sure the service technician uses replacement

parts specified by SMARTTechnologies or parts with the same characteristics as the

original.

l Ensure that any cables that cross the floor to the board are properly bundled and marked to

avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the board’s polarized

plug.

l Use the power cable provided with the board. If a power cable is not supplied, contact your

supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the board by connecting rope or wire to its handles. The board is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounting hardware.

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IMPORTANT INFORMATION

l Disconnect all of the board’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the board

Objects fall into the board

The board is dropped

Structural damage, such as cracking, occurs

The board behaves unexpectedly when you follow operating instructions

l The pens on this product use an adhesive containing nonylphenol ethoxylate, a candidate

substance of very high concern under the EU REACH Regulation (EC) 1907/2006.

مﺪﺨﺘﺴﺘمﻼﻗﻷاةدﻮﺟﻮﻤﻟاﻲﻓاﺬﻫﺞﺘﻨﻤﻟاةدﺎﻤﺔﻘﺻﻻيﻮﺘﺤﺘﻰﻠﻋلﻮﻨﻴﻔﻠﻴﻨﻮﻨ

،تﻼﻴﺴﻛﻮﺜﻴإﻲﻫوةدﺎﻤﺔﺤﺷﺮ ﻤنأنﻮﻜﻴﺎﻬﻟةرﻮﻄﺨةﺮﻴﺒﻛﺎًﻘﻓوﺔﺤﺋﻼﻟ

REACH دﺎﺤﺘﻼﻟﻲﺒوروﻷاﻢﻗر (EC)1907/2006.

Las plumas de este producto utilizan un adhesivo que contiene etoxilato de nonilfenol,una sustancia candidata de muy alto riesgo según elReglamento REACH de la UE (CE) 1907/2006.

Pera na tomto produktu využívají lepidlo obsahující nonylfenolethoxylát, což je dle nařízení (ES) REACH 1907/2006 látka vzbuzujícímimořádné obavy.

Pennene på dette produkt anvender etklæbemiddel der indeholder nonylphenolethoxylat, et stof der er særligt problematiske under EU REACH forordningen (EF) 1907/2006.

DieStifte dieses Produkts verwenden einen Klebstoffmit Nonylphenolethoxylat,einem Stoff der nach Artikel59 der Verordnung (EG) Nr. 1907/2006 (REACH) auf der Listeder Stoffe mit einem beträchtlichen Risiko steht.

Οι πένες αυτού του προϊόντος χρησιμο ποιούν μια κολλητική ο υσία που περιέχει αιθο ξυλιω μένη εννε ϋλο φ αινόλη, μια υποψήφ ια ουσία που προκαλεί

πολύ μεγάλη ανησυχία σύμφ ω να με τον Κανονισμό REACH της ΕΕ(ΕΚ) 1907/2006.

Los rotuladores de este producto emplean un adhesivo que contiene etoxilato de nonilfenol,una sustancia candidata de gran preocupación según la regulación REACH de la UE (CE) 1907/2006.

Tämän tuotteen kynissä on liimaa, joka sisältää nonyylifenolietoksylaattia, joka on erityinen huolenaihe EU REACH-asetuksen (EY) 1907/2006 mukaan.

이 제품의 펜은 EU REACH Regulation (EC) 1907/2006에 의해 고위험성우려 후보물질로 지정된 노닐페놀 에톡시레이트가 함유된 접착제를 사용합니 다.

Voor destiften in dit productwordt gebruik gemaakt van een kleefstof met nonylfenolethoxylaat, een zeerzorgwekkende stof opdekandidaatslijst volgens de Europese REACH-richtlijn (EG) 1907/2006.

Pennene som følger med dette produktet bruker et klebestoff som inneholdernonylfenoloksetylat,et stoff det er ytret stor bekymring for iEUREACH Regulation (EC) 1907/2006.

Pióra na tym produkcie używają kleju zawierającego etoksylan nonylofenolu,substancję z listykandydackiej wzbudzającą duże obawy na mocy unijnego Rozporządzenia REACH (WE) 1907/2006.

As canetas neste produto usam um adesivocontendo nonilfenoletoxilado, uma substância candidata que suscita elevada preocupação no âmbito do regulamento EU REACH (EC) 1907/2006.

В пишущих р учка х д а нно го из де л ия исполь зуется кле й, содержащий оксиэтилирова нный нонилф енол ―кандида т на включе ние в списки о собо опасных веще ств в соотве тствии с Ре гла ме нтом ЕС относител ь но правил ре гистра ции, оценки, са нкционирова ния и огра ниче ния исполь зов а ния химических в е ществ (REACH) 1907/2006.

Pisala na tem izdelku uporabljajo lepilo,ki vsebuje nonilfenoletoksilat,kise uvršča med snovi,ki morda vzbujajozelo veliko skrb v skladu z Uredbo EU (ES) 1907/2006 REACH.

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IMPORTANT INFORMATION

Les crayons de ce produitutilisent un adhésif contenant des éthoxylates de nonylphénol,substance extrêmement préoccupante en vertu du règlement REACH de l'UE(CE) 1907/2006.

Ezen a termékena tollakegy nonil-fenol-etoxilátot tartalmazó ragasztót használnak. Ez az anyag az 1907/2006/EK REACH-rendelet értelmében különös aggodalomra okotadó.

Le penne diquesto prodotto utilizzano un adesivo contenente etossilato di nonilfenolo,una sostanza candidata estremamente problematica ai sensi del regolamento REACH dell'UE(CE) 1907/2006.

この製品のペンには、EUのREACH規則（EC）No 1907/2006で定められている高懸念物質候補であるノニルフェノールエトキシレートを含む接着剤が使用されています。

De inkluderade pennorna för denna produkt använder ett bindemedel som innehållernonylfenoletoxylat, som är föremål för bekymmer enligt EU REACH förordning (EG) 1907/2006.

Bu üründeki kalemler, AB REACH Yönetmeliği(EC) 1907/2006 uyarınca son derece endişe uyandıran madde adayı nonilfenoletoksilat içeren bir yapıştırıcıyı kullanmaktadır.

本产品所用之墨笔采用之黏胶含有壬基酚聚氧乙烯醚（nonylphenol ethoxylate），根据欧盟REACH法规（EC）1907/2006，此化学物为极受关切化学物名单上之候选化学物之一。

本產品所用之墨筆採用之黏膠含有壬基酚聚氧乙烯醚 (nonylphenol ethoxylate)，根據歐盟 REACH 法規 (EC) 1907/2006，此化學物為極受關切化學物名單上之候選化學物之一。

CAUTION

l Before you clean the board’s screen, shut down or disconnect the computer. Otherwise,

you may scramble the desktop icons or inadvertently activate applications when you wipe

the screen.

l Avoid setting up and using the board in an area with excessive levels of dust, humidity and

smoke.

l Dust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup

and clean weekly.

l Make sure an electrical socket is near the board and remains easily accessible during use.

l The board should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.” (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the board.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

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IMPORTANT INFORMATION

l You must connect the USB cable that came with the board to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the board.

IMPORTANT

l The following are the maximum power requirements for the board (including the power

requirements for the accessory slot):

Model Power requirements

SMARTkappiQ™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W

SMARTkappiQ 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W

SMARTkappiQ 65-V2 100V to 240V AC, 50 Hz to 60 Hz, 189 W

SMARTkappiQ 75 100V to 240V AC, 50 Hz to 60 Hz, 315 W

l For additional requirements and other information, refer to the board’s specifications (see

Resources for decision makers on page8).

Federal Communication Commission interference statement

This device complieswith Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) This device may not cause harmful interference,and (2) this devicemust accept any interference received,includinginterference that may cause undesired operation.

This equipment has been tested and found to comply with the limitsfor a Class A digital device,pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and,if not installed and used inaccordance with the instructions,may cause harmful interference toradio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference toradio or television reception,which can bedetermined by turning the equipment offand on,the user is encouraged to try to correct the interference by one of the following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and receiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

l Consult the dealer or an experiencedradio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party r esponsible for compliance could voidthe user’s authority to operate this equipment.

This transmitter must not beco-located or operating in conjunction with any other antenna or transmitter.

5.15–5.25 GHz frequencyband operation is restricted to indoor use only.Outdoor operations in the 5150~5250 MHz are prohibited.

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IMPORTANT INFORMATION

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the r adiator and your body.

Note: The country code selection is for the non-U.S.model only and isnot available to allU.S.models.Per FCCregulations,all Wi-Fi products marketed in U.S. must be fixed to U.S.operation channels only.

Industry Canada statement

This device complieswith RSS-210 of the Industry Canada Rules.Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received,including interference that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d’IndustrieCanada applicable aux appareilsradio exempts de licence.Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doitpas produire de brouillage préjudiciable, et (2) ce dispositif doitaccepter tout brouillage reçu,y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Caution

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellitesystems;

(ii) the maximum antenna gain permittedfor devicesin the bands 5250-5350 MHz and 5470-5725 MHz shallcomplywith the e.i.r.p.limit; and

(iii) the maximum antenna gain permitted for devicesin the band 5725-5825 MHz shallcomplywith the e.i.r.p.limits specifiedfor point-to-point and non point-to-point operation as appropriate.

(iv) Users should also beadvised that high-power radars ar e allocated as primary users (i.e.,priority users) of the bands 52505350 MHz and 5650-5850 MHz and that these radars couldcause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sontréservés uniquement pour une utilisation à l’intérieur afin de réduire lesrisques de brouillage préjudiciableaux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximald’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment shouldbe installedand operated with minimum distance 20 cm between the radiator and your body.

Déclaration d’exposition aux radiations

Cet équipement estconforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installéet utiliséavec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

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Contents

Important information i

Federal Communication Commission interference statement iv Industry Canada statement v

Chapter 1: Welcome 1

About this guide 1 About the board 2 About the SMARTkapp app 7 About SMART software 7 Resources for users 8 Resources for others 8

Chapter 2: Starting the board 11

Chapter 3: Connecting a guest computer 13

Connecting a computer to the AM30 appliance 13 Connecting a computer to the board 14

Chapter 4: Connecting to a network 15

Connecting to a Wi-Fi network 15 Connecting to a wired network 15

Chapter 5: Using the launcher 17

Opening the launcher 18 Closing the launcher 18 Adding or removing applications from the launcher 18 Using the Whiteboard 18 Using Activities 21 Using Workspaces 21 Using Browser 22 Using Input 23 Using Screen Share 24

Chapter 6: Troubleshooting 31

What the indicator icons mean 32 Resolving issues with Workspaces 33 Resolving issues with the Browser 33 Resolving issues with Input 33 Resolving Screen Share issues for Apple devices 35 Screen Sharing for Android mobile devices 37

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CONTENTS

Screen Sharing for Chrome browser or Chromebook 41 Screen Sharing for Windows computers 43

Appendix A: Installing the AM30 appliance antenna 47

Installing the AM30 appliance antenna 47

Appendix B: Hardware environmental compliance 49

Waste Electrical and Electronic Equipment (WEEE) 49 Batteries 49 More information 49

Index 51

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Chapter 1

About this guide 1 About the board 2

Models 2 Specifications 2 Components 2

Screen 3 Cameras and reflective tape channel 3 Front control panel 4 Pens with erasers 5 Presence detection sensor 6 Speakers 6 USB receptacle 6

Accessory slot 6 About the SMARTkapp app 7 About SMART software 7 Resources for users 8

Training 8 Support center and knowledge base 8

Resources for others 8

Resources for decision makers 8 Resources for installers 8 Resources for administrators 9

This chapter introduces SMARTkappiQ boards, the SMARTkapp app and this guide.

About this guide

This guide explains how to use the SMARTkappiQ board and the SMARTkapp app.

This guide is intended for individuals who use boards in their organizations. Other documentation

and resources are available for individuals who install and maintain boards.

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CHAPTER1

WELCOME

About the board

The SMARTkappiQ board features SMART’s proprietary DViT® (Digital Vision Touch) technology

on an LCD screen with e-LED backlight.

Models

Four models of SMARTkappiQ board are available:

l SMARTkappiQ 55

l SMARTkappiQ 65

l SMARTkappiQ 65-V2

l SMARTkappiQ 75

Differences among these models are noted in this guide.

Specifications

Refer to the board’s specifications for detailed technical information, including product dimensions

and weights.

Components

The board consists of the following components:

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CHAPTER1

WELCOME

No. Name More information

Pictured

1 Screen Page3

2 Cameras Page3

3 Reflective tape channel Page3

4 Front control panel Page4

5 Pen with eraser (×2) Page5

6 Presence detection sensor Page6

Not pictured

7 Speakers Page6

8 Connector panel [N/A]

9 Menu control panel [N/A]

10 USB receptacle Page6

11 Accessory slot Page6

Screen

The screen sizes vary by model:

Model Diagonal Width Height Aspect ratio

SMARTkappiQ55 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9

SMARTkappiQ65 64 1/2" (163.9 cm) 561/4" (142.8cm) 31 5/8" (80.4 cm) 16:9

SMARTkappiQ65-V2 64 1/2" (163.9cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9

SMARTkappiQ75 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) 16:9

Cameras and reflective tape channel

Cameras in the corners of the screen track finger and pen positions across the display. The screen

is bordered by a channel that contains reflective tape.

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WELCOME

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

IMPORTANT

l Do not attach adhesive notes or other items to the screen because they will interfere with

the cameras.

l Do not place anything in the reflective tape channel because it will interfere with the

cameras.

Front control panel

The front control panel contains the Standby, Input Select, Mute and volume control buttons.

No. Name

1 Standby button

2 Input Select button

3 Mute button

4 Volume decrease

5 Volume increase

Press and hold to reset the board

Change the input source to OPS/HDMI for the kapp iQ experience.

Press and hold to freeze and unfreeze the screen (SMARTkappiQ 65-V2and 75 boards only)

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CHAPTER1

WELCOME

IMPORTANT

If there is a film over the front control panel, remove it before using the front control panel.

In normal operation, all buttons are white.

The Standby button also functions as an indicator light:

Indicator light Status Troubleshooting

Solid white Normal operation [N/A]

Off Not receiving power Confirm the board’s power cable is

connected to the power outlet.

Flick the power switch to the ON (I) position.

Solid amber DPMS (power management)

mode

Slowly flashing

Standby mode Press the Standby button to exit

amber

Flashing amber No USB connection from the

connected computer

Slowly flashing white

SMARTBoard service not running on the connected computer

Pens with erasers

The board comes with two pens with erasers attached.

Press the Standby button to exit DPMSmode.

Connect an input source.

Standby mode.

If presence detection is enabled, move in range of the presence detection sensor.

If wake-to-touch is enabled, touch the screen.

Verify the connections to the room computer.

Switch to the room computer’s input source.

Ensure that SMART Product Drivers is installed and that the SMARTBoard service is running.

The board’s bottom frame includes magnetic holders for the pens. Removing a pen from the

holders activates it, and you can use it to draw or erase digital ink.

This only applies when a computer is connected to the board’s computer connectors.

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WELCOME

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged.

Presence detection sensor

The board has a presence detection

sensor on its bottom frame that can detect

people up to 16' (5 m) away when the

board is in Standby mode.

When the sensor detects people in the

room, the board turns on. Touching the

screen activates the board. If the room is

empty for a specified period, the board

returns to Standby mode.

Speakers

The board includes two 10 W integrated side-firing speakers.

You or an installer can connect external speakers if desired.

USB receptacle

You can connect a USB drive to update the appliance’s

software.

Accessory slot

Install the AM30 appliance in the accessory slot located on the back of the board to take

advantage of SMARTkappiQ functionality and access SMART education software and third-party

applications.

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WELCOME

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1.

About the SMARTkapp app

The SMARTkapp app enables users to connect their mobile devices to the board and then do the

following:

l View notes they write on the board on their mobile devices

l Save and export notes

l Start a session and invite others to join and collaborate

To connect Bluetooth-enabled mobile devices to the board, users can scan the Quick Response

(QR) code on the screen. When users first connect their mobile devices, they’re directed to the

Apple App Store (itunes.apple.com/ca/app/smart-kapp/id860144252) or Google Play™ store

(play.google.com/store/apps/details?id=com.smarttech.kapp)to download the SMARTkapp app.

After they download and install the app, they can use it to connect to the board.

About SMART software

To take full advantage of the SMARTkappiQ board’s features, install the following SMART

software on computers connected to the board. Go to SMARTDownloads

(smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software).

Software Description

SMART Product Drivers SMART Product Drivers enables connected computers to detect

input from the board.

SMARTInk™ SMARTInk enables you to write and draw in digital ink over

applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMARTInk Note appears, and you can write inside the note.

When you open an application that has its own ink tools, you can use the application’s ink tools to write in the content.

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WELCOME

Resources for users

In addition to this guide, SMART provides a variety of other resources for users.

Training

The SMART training website (training.smarttech.com) includes an extensive library of training

resources you can consult as you learn how to use the board.

Support center and knowledge base

The Support center (support.smarttech.com) contains a library of documents, including this guide,

and a knowledge base that you can search when troubleshooting issues.

Resources for others

SMART provides resources for decision makers, installers and administrators as well as users.

Resources for decision makers

Decision makers can refer to the specifications for detailed information about the boards.

Model Specifications

SMARTkappiQ 55 smarttech.com/kb/170840

SMARTkappiQ 65 smarttech.com/kb/170816

SMARTkappiQ 65-V2 smarttech.com/kb/171094

SMARTkappiQ 75 smarttech.com/kb/171001

Resources for installers

Installers can refer to the installation instructions included with the board when installing the

product. PDF versions of these installation instructions are available for download.

Model Installation instructions

SMARTkappiQ 55

SMARTkappiQ 65

SMARTkappiQ 65-V2 smarttech.com/kb/171107

SMARTkappiQ 75 smarttech.com/kb/170996

smarttech.com/kb/170810

Installers should also refer to Considerations for non-standard installations

(smarttech.com/kb/171035).

8 smar ttech.com/kb/170812

CHAPTER1

WELCOME

Resources for administrators

Administrators can refer to the SMARTkappiQ board administrator’s guide for information about

using the board with the SMARTkapp app. A PDF version of this guide is available for download

from smarttech.com/kb/171038.

9 smarttech.com/kb/170812

Chapter 2

The board’s presence detection sensor can detect people up to 16' (5 m) away when the board is

in Standby mode.

l If the sensor detects people in the room, the board exits Standby mode and displays the

welcome screen.

l If the sensor doesn’t detect people in the room for a specified period of time, the board

enters Standby mode.

l If the presence detection sensor is disabled, you can exit and enter Standby mode manually.

To exit Standby mode manually

Press the Standby button on the front control panel.

Press the screen.

To enter Standby mode manually

Press the Standby button on the front control panel twice.

11 smarttech.com/kb/170812

Chapter 3

You can connect a computer to the SMARTkapp iQ board’s computer connectors or to the AM30

appliance. See Using Input on page23 for more information about switching to the guest computer

when it’s connected to the AM30 appliance.

Connecting a computer to the AM30 appliance

Some models of the AM30 appliance have computer

connectors. If you want to use the board’s touch

features and use a pen to draw and write, follow these

steps:

1. Connect a computer to the AM30 appliance using

USB and HDMI cables.

2. Download and install SMARTProduct Drivers and

SMARTInk on your computer. See

smarttech.com/us/Support/

Browse+Support/Download+Software).

3. Use the Input application (see Using Input on

page23).

NOTE

When you connect a computer to the AM30 appliance, make sure the input source is OPS/HDMI.

See Chapter 3: Connecting a guest computer above.

13 smarttech.com/kb/170812

CHAPTER3

CONNECTING A GUEST COMPUTER

Connecting a computer to the board

A SMARTkapp iQ board can have one or three computer connectors, depending on the model.

Using USB and HDMI or DisplayPort cables, you can connect room computers, guest laptops or

video sources (such as Blu-ray™ players) to these connectors.

If you want to use the board’s touch features and use a pen to draw and write, complete these

steps:

l Connect a computer to the board’s computer connectors using USB and HDMI cables.

l Download and install SMARTProduct Drivers and SMARTInk on your computer. See

smarttech.com/us/Support/Browse+Support/Download+Software.

NOTE

Devices connected to the board’s connectors are controlled by the front control panel. See

Page13.

SMARTkappiQ 55 SMARTkappiQ 65

SMARTkappiQ 65-V2

SMARTkappiQ 75

14 smarttech.com/kb/170812

Chapter 4

The SMARTkapp iQ board can connect to a network using either a wired connection or using Wi-

Fi.

Connecting to a Wi-Fi network

To connect to a Wi-Fi network

1. If an Ethernet cable is connected to the AM30 appliance, disconnect it.

Press the Home button on the screen to open the launcher.

Press Settings in the launcher.

4. Press Wi-Fi.

NOTE

Ensure the toggle for Wi-Fi is On.

5. Select a wireless network.

6. Enter the Wi-Fi password in the Password field, and then press Connect.

TIP

Use the crosshairs to move the keyboard.

Connecting to a wired network

To connect to a wired network

See the SMARTkapp iQ administrator’s guide (smarttech.com/kb/171038) for information about

connecting to a wired network.

15 smarttech.com/kb/170812

Chapter 5

Opening the launcher 18 Closing the launcher 18 Adding or removing applications from the launcher 18 Using the Whiteboard 18

Opening the Whiteboard 19 Writing and erasing notes on the Whiteboard 19

Using Radar View 20

To erase all notes on the Whiteboard 20

Using your Whiteboard Library 21 Using Activities 21 Using Workspaces 21

Opening Workspaces 22

Using Workspaces 22 Using Browser 22

Opening Browser 22

Using the Browser 23 Using Input 23

Displaying content on the board 23

Downloading SMARTsoftware 24

Stop displaying content on the board 24 Using Screen Share 24

Sharing content from the Chrome browser to the board 25

Sharing content from your Windows computer to the board 26

Sharing content from your Apple product to the board 26

Sharing content from your Android mobile device 27

Stop sharing content to the board 29

The launcher contains all your applications and settings.

NOTE

SMARTkapp iQ boards with older models of the AM30 appliance don’t include the launcher.

17 smarttech.com/kb/170812

CHAPTER5

USING THE LAUNCHER

Opening the launcher

To open the launcher

Press the Home button on the screen.

The launcher appears.

Closing the launcher

To close the launcher

Select an application, press the Home button or tap anywhere on the screen.

The launcher closes.

Adding or removing applications from the launcher

To add or remove programs from the launcher

Press the Home button on the screen.

Press Settings .

The Capture Board Settings window appears.

3. Select Launcher.

4. Select an application’s check box to add it to the launcher.

Clear an application’s check box to remove it from the launcher.

5. To exit the Capture Board Settings, open the launcher and select an application.

Using the Whiteboard

You can view and erase notes, continue a Whiteboard session from the Library and share your

Whiteboard using the SMARTkapp app.

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CHAPTER5

USING THE LAUNCHER

Opening the Whiteboard

NOTES

l When you first turn on the board or wake the board up from standby, the board defaults to

the Whiteboard.

l SMARTkapp iQ boards with older models of the AM30 appliance don’t include the

launcher. See Identifying your SMART kapp iQ system and AM30 appliance version

(kb.smarttech.com/?q=18190).

To open the Whiteboard

1. Open the launcher.

Press Whiteboard .

Writing and erasing notes on the Whiteboard

To view, write and erase notes on the Whiteboard

You can write and erase notes on the board just like you do on a traditional dry erase board.

l Use the black pen provided with the board to write or draw in black ink.

l Use the red pen provided with the board to write or draw in red ink.

l Use your finger to pan the whiteboard left or right to access more whiteboard space.

l Use the eraser end of either pen to erase notes.

Use your fist or palm to erase notes.

l To erase all content on the board, see page20.

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CHAPTER5

USING THE LAUNCHER

l Make sure your hands, arms and any loose clothing don’t touch the board’s surface as you

write or erase notes.

TIP

Two users can write or draw notes at the same time, one using the black pen and the other using

the red pen.

Using Radar View

Radar View provides an overview of the entire Whiteboard. Radar View is visible only on the

board. Use Radar View to quickly view a different part of the Whiteboard.

To show Radar View

Touch the Whiteboard near the bottom of the screen.

Radar View appears.

To quickly view content using Radar View

1. Use your finger to move Radar View left or right to view the entire writing surface.

2. Press the area you’d like to present.

The board shows the area you selected.

To hide Radar View

Wait five seconds and Radar View disappears.

To erase all notes on the Whiteboard

Press the Erase All icon.

2. Press Yes, Save it to save the Whiteboard session to the Library and erase the Whiteboard.

Press No, discard it to erase the Whiteboard. The session isn’t saved to the Library.

Press Cancel to return to the Whiteboard. Your notes are not erased.

To continue a whiteboard session you’ve saved to the Library , see To continue a session from

the Whiteboard library on the facing page.

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CHAPTER5

USING THE LAUNCHER

Using your Whiteboard Library

The Whiteboard Library stores your Whiteboard sessions on the AM30 appliance. You can open

the Library and continue a saved session on the board.

To enable the Library

Some SMARTkapp iQ boards have the Library disabled. The Library must be enabled before you

can save or continue a session. See Setting up theSMARTkapp iQ in the SMARTkapp iQ

administrator’s guide (smarttech.com/kb/171038).

To continue a session from the Whiteboard library

You can easily continue from where you left off in a previous Whiteboard session.

Press the Library icon.

2. Select the session you want to continue.

To set how long the Library stores sessions

By default, The SMARTkapp iQ board stores sessions for one month.

To change how long the Library stores sessions, see Adjusting the SMARTkapp iQ settings in the

SMARTkapp iQ administrator’s guide (smarttech.com/kb/171038).

Using Activities

Activities will be available in Fall 2016.

Using Workspaces

Workspaces allows you to access SMARTamp software on your SMARTkapp iQ board.

SMARTamp is an easy-to-use cloud-based application that enables teachers and students to

collaborate in real time. SMARTamp integrates with Google Drive and Google Apps for Education,

which simplifies deployment and account management for your school.

For more information on SMARTamps, see support.smarttech.com.

21 smarttech.com/kb/170812

CHAPTER5

USING THE LAUNCHER

NOTE

SMARTkapp iQ boards with older models of the AM30 appliance don’t include Workspaces.

See Identifying your SMART kapp iQ system and AM30 appliance version

(kb.smarttech.com/?q=18190).

Opening Workspaces

To open Workspaces

1. Open the launcher.

Press the Workspaces icon.

A browser window opens and the SMARTamp web page appears.

Using Workspaces

For more information on Workspaces, see support.smarttech.com.

Using Browser

You can use a web browser on the SMARTkapp iQ board.

NOTE

SMARTkapp iQ boards with older models of the AM30 appliance don’t include the Browser. See

Identifying your SMART kapp iQ system and AM30 appliance version

(kb.smarttech.com/?q=18190).

Opening Browser

To start Browser

1. Open the launcher.

The launcher appears.

Press Browser .

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CHAPTER5

USING THE LAUNCHER

Using the Browser

To use the Browser

Use the browser as you would on your computer or mobile device. Refer to the Help in the

browser.

Using Input

You can display content from your computer on the board when you connect a computer to the

AM30 appliance. Download and install SMARTsoftware to take full advantage of the board’s touch

and ink features.

NOTES

l Connecting a computer to the AM30 appliance requires a newer AM30 appliance. See

Identifying your SMART kapp iQ system and AM30 appliance version

(kb.smarttech.com/?q=18190).

l To connect a computer to the AM30 appliance or the board’s computer connectors, see

Chapter 3: Connecting a guest computer on page13.

l If you want to share content from a copyright-protected source, such as a Blu-ray player,

connect the device to the board’s connector panel. See SMARTkapp iQ administrator’s

guide (smarttech.com/kb/171038).

Displaying content on the board

To display content on the board

NOTE

Make sure the input source is OPS/HDMI. See Chapter 3: Connecting a guest computer on

page13.

1. Connect a computer to the AM30 appliance’s HDMI in and USB receptacles. See Chapter 3:

Connecting a guest computer on page13.

2. Open the launcher.

The launcher appears.

23 smarttech.com/kb/170812

CHAPTER5

USING THE LAUNCHER

Press Input .

The board looks for a connection.

4. The computer’s desktop appears on the screen.

Downloading SMARTsoftware

When you download SMARTProduct Drivers, the connected computer can detect input from the

board. SMARTInk enables you to write and draw in digital ink over applications, files, folders

websites and any other open window on your computer. See the SMARTkapp iQ administrator’s

guide (smarttech.com/kb/171038).

Stop displaying content on the board

To stop displaying content on the board

To stop sharing your computer’s screen, open the launcher and select another application.

Using Screen Share

You can share content wirelessly on the SMARTkapp iQ board from your computer or mobile

device.

NOTES

l SMARTkapp iQ boards with older models of the AM30 appliance don’t have the Screen

Sharing application. See Identifying your SMART kapp iQ system and AM30 appliance

version (kb.smarttech.com/?q=18190).

l When you use the launcher to switch applications on the board, Screen Sharing stops.

l To change the board’s name, see SMARTkapp iQ administrator’s guide

(smarttech.com/kb/171038).

To use Screen Share with the Chrome browser, see Sharing content from the Chrome browser to

the board on the facing page.

To use Screen Share with your Windows computer, see Sharing content from your Windows

computer to the board on page26.

To use Screen Share with your Apple products, see Sharing content from your Apple product to

the board on page26.

24 smarttech.com/kb/170812

CHAPTER5

USING THE LAUNCHER

To use Screen Share with your Android mobile device, see Sharing content from your Android

mobile device on page27.

Sharing content from the Chrome browser to the board

Using the Chrome browser and Google Cast (a browser extension for Chrome) to share the

desktop or a specific browser tab from your computer. For help troubleshooting, see Screen

Sharing for Chrome browser or Chromebook on page41.

NOTES

l Chrome 52 and later already include the Google Cast extension.

l Make sure your computer is connected to the same network as the board.

To download the Chrome browser

1. On your computer, go to google.com/chrome.

2. Click Download > For personal computers >Download Chrome.

3. Follow the on-screen instructions.

To download the Google Cast extension

1. On your computer, go to chrome.google.com/webstore.

2. Search for Google Cast.

3. Under Extensions, click Add to Chrome >Add Extension.

4. The extension installs in your browser.

To share content from the browser tab to the board

1. On the board, open the launcher.

The launcher appears.

Press Screen Share .

3. On your computer, open the Chrome browser.

4. Open the tab you want to share on the board.

In the top right corner of your browser, click the Cast icon .

6. Select the board’s name.

When you’re sharing content, the Cast icon turns blue.

25 smarttech.com/kb/170812

CHAPTER5

USING THE LAUNCHER

To share content from your desktop to the board

1. On the board, open the launcher.

The launcher appears.

Press Screen Share .

3. On your computer, open the Chrome browser.

In the top right corner of your browser, click the Cast icon .

5. Click the drop-down menu beside Cast to.

6. Click Cast desktop.

7. Select the board’s name.

8. In the Share your screen dialog box, click Entire screen.

When you’re sharing content, the Cast icon turns blue .

Sharing content from your Windows computer to the board

NOTE

Make sure your computer is connected to the same network as the board.

You can use the Chrome browser to share content from your Windows computer. See Using

Screen Share on the SMARTkapp iQ board user’s guide (smarttech.com/kb/170812).

You can purchase AirParrot, an application that allows you to share your display, a single

application or a media file. See airsquirrels.com/airparrot/features/win.

To troubleshoot Screen Share for Windows computers, see Screen Sharing for Windows

computers on page43.

Sharing content from your Apple product to the board

To troubleshoot Screen Share for Apple products, see Resolving Screen Share issues for Apple

devices on page35.

NOTE

Make sure your Mac computer or iOS device is connected to the same network as the board.

26 smarttech.com/kb/170812

CHAPTER5

USING THE LAUNCHER

To mirror your Mac computer’s desktop to the board

1. On the board, open the launcher.

The launcher appears.

Press Screen Share .

On your Mac computer, click the Airplay icon in the menu bar.

Select the board’s name.

The Airplay icon turns blue when your Mac computer is sharing content with AirPlay.

To extend your Mac computer desktop to the board

1. On the board, open the launcher.

The launcher appears.

Press Screen Share .

On your Mac computer, click the Airplay icon in the menu bar.

Select the board’s name.

The Airplay icon turns blue when your Mac computer is sharing content with AirPlay.

Click the Airplay icon and, then click Extend Desktop.

To mirror your iOS device’s screen to the board

1. On the board, open the launcher.

The launcher appears.

Press Screen Share .

3. On your iOS mobile device, open the Control Center.

4. Press AirPlay.

5. Select the board’s name.

6. Select Mirroring.

7. Select an app, and the content appears on the board.

Sharing content from your Android mobile device

To troubleshoot Screen Sharing for Android devices, see Screen Sharing for Android mobile

devices on page37.

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CHAPTER5

USING THE LAUNCHER

To share your Android mobile device’s screen on the board using the Google Cast app

For more information, see Cast your Android screen from the Google Cast app

(support.google.com/chromecast/answer/6059461)

NOTE

Make sure your Android mobile device is connected to the same network as the board.

1. Download the Google Cast app from Google Play.

2. On the board, open the launcher.

The launcher appears.

Press Screen Share .

4. On your Android mobile device, open the Google Cast app.

In the top left corner, press the navigation drawer .

6. Press Cast Screen.

7. Select the board’s name.

If you don’t see the board you want, press MORESETTINGS to show more boards.

To share your Android mobile device’s screen on the board from the notification shade

1. On your device, swipe down to open the notification shade.

2. Press Cast.

3. Select the board’s name.

If you don’t see the board you want, press MORESETTINGS to show more boards.

To share apps on the board

NOTES

l Make sure your Android mobile device is connected to the same network as the board.

l Not all apps are Google Cast-enabled.

1. Download the Google Cast app from Google Play.

2. On the board, open the launcher.

The launcher appears.

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CHAPTER5

USING THE LAUNCHER

Press Screen Share .

4. Open the app you want to share.

5. Press the Cast button.

6. Select the board’s name.

If you don’t see the board you want, press MORESETTINGS to show more boards.

Stop sharing content to the board

To stop sharing content to the board

TIP

You can disconnect your mobile device or computer to stop sharing content to the board.

1. Tap the board.

The overlay appears.

In the top right corner of the screen, press .

3. The message “Want to disconnect?” appears. Press Yes.

29 smarttech.com/kb/170812

Chapter 6

What the indicator icons mean 32 Resolving issues with Workspaces 33 Resolving issues with the Browser 33

Resolving Browser issues 33 Resolving issues with Input 33

Resolving image issues 34

Resolving touch issues 34

Resolving audio issues 34 Resolving Screen Share issues for Apple devices 35

What is Screen Sharing? 35

How do I share content from my iPhone, iPad or Mac computer? 35

Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices? 35

Why am I experiencing performance issues? 36

I’m experiencing other issues 36

I’d like to give feedback 37

Supported Apple devices and operating systems 37 Screen Sharing for Android mobile devices 37

What is Screen Sharing? 37

How do I share content from my Android mobile device? 37

Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices? 38

Why am I experiencing performance issues? 38

I’m experiencing other issues 39

I’d like to give feedback 40

Supported Android devices and operating systems 40 Screen Sharing for Chrome browser or Chromebook 41

What is Screen Sharing? 41

How do I share content using the Chrome browser or Chromebook? 41

Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices? 42

Why am I experiencing performance issues? 42

I’m experiencing other issues 43

I’d like to give feedback 43 Screen Sharing for Windows computers 43

What is Screen Sharing? 43

How do I share content from my Windows computer? 44

31 smarttech.com/kb/170812

CHAPTER6

TROUBLESHOOTING

Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices? 44

Why am I experiencing performance issues? 45

I’m experiencing other issues 45

I’d like to give feedback 46

This chapter helps you solve issues that can occur with the SMARTkapp app and the board.

NOTE

You can also refer to Troubleshooting in the SMARTkapp iQ administrator’s guide

(smarttech.com/kb/171038) for more information.

What the indicator icons mean

SMARTkapp iQ boards include three indicator icons on the bottom of the screen. You can refer to

the indicator icons to see the board’s status and to diagnose common issues.

NOTE

In addition to the indicator icons on the screen, there is an indicator light on the bottom frame

(see Front control panel on page4).

Icon What it means What to do

Status

Solid green The board is working properly. [N/A]

Solid red The board isn’t working properly. Contact SMART Support for

assistance.

Device

Solid green The board is connected to a

mobiledevice.

Solid gray The board is disconnecting from a

mobiledevice.

Capture

Flashing black The board is saving a snapshot of

your notes to the connected mobile device.

[N/A]

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CHAPTER6

TROUBLESHOOTING

Icon What it means What to do

Black The board is connected to a mobile

device.

Erase all

Black Erase all notes on the Whiteboard or

save all notes on the Whiteboard in the Library.

Library

Black Stores your Whiteboard sessions. See Using your Whiteboard Library

[N/A]

See To erase all notes on the Whiteboard on page20 for more information.

on page21 for more information.

Resolving issues with Workspaces

To resolve issues with Workspaces, see Troubleshooting SMARTamp

(onlinehelp.smarttech.com/english/web/help/amp/admin/Content/Product-

SysAdmin/GettingStarted/AdminTroubleshooting.htm) or Troubleshooting SMARTamp

(support.smarttech.com/docs/software/amp/amp-software/en/troubleshooting/).

Resolving issues with the Browser

Review the following information to resolve issues with the Browser. If the issues persist or aren’t

covered in the following information, contact your system administrator.

Resolving Browser issues

l Make sure the board is connected to a network with Internet access. See Chapter 4:

Connecting to a network on page15 for more information.

l If the Browser can’t visit secure (https) websites, ensure the board’s date and time are correct.

See Adjusting the SMARTkapp iQ settings in the SMARTkapp iQ administrator’s guide

(smarttech.com/kb/171038) for more information.

l Contact your ITadmin.

Resolving issues with Input

Review the following information to resolve issues with Input. If the issues persist or aren’t covered

in the following information, contact your system administrator.

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CHAPTER6

TROUBLESHOOTING

Resolving image issues

l Make sure the HDMI cable is securely fastened to both your computer and the AM30

appliance.

l Replace the HDMI cable with a better quality HDMI cable.

l If you’re using two connected video cables, use one longer cable or move the computer so

it’s within a single cable length of the AM30 appliance.

l If you’re using a display adapter with your HDMI cable, try a different display adapter.

l If your computer is connected to the AM30 appliance, verify that the input source is

OPS/HDMI. See Chapter 3: Connecting a guest computer on page13.

l If the board’s input source is OPS/HDMI, make sure your computer is connected to the AM30

appliance. See Chapter 3: Connecting a guest computer on page13.

l The video signal from your computer or mobile device might be HDCPprotected. Connect

your computer to the board’s connector panel. See Connecting power and devices in the

SMARTkapp iQ administrator’s guide (smarttech.com/kb/171038) for more information.

Resolving touch issues

l Make sure the USB cable is securely fastened to both your computer and the AM30

appliance.

l Use a USB 2.0 cable and make sure it’s connected to the correct USB receptacle. See

Chapter 3: Connecting a guest computer on page13.

l If touch interactivity is slow, close some open applications on the computer.

l If touch is not behaving as expected, remove any USB cable extenders. For best results, use a

6' (5 m) USB cable.

Resolving audio issues

l Turn off the mute setting on your computer.

l Turn up the volume on your computer.

l Turn up the volume on the board using the front control panel (see Front control panel on

page4).

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CHAPTER6

TROUBLESHOOTING

Resolving Screen Share issues for Apple devices

What is Screen Sharing?

If your mobile device or computer is on the same network as the SMARTkapp iQ board, you

can use the board’s Screen Sharing application to share audio and video content from your

mobile device or computer to the board.

How do I share content from my iPhone, iPad or Mac computer?

l Use AirPlay on your Mac computer or iOS mobile device. See Using Screen Share on

page24.

l For more information about connecting a Mac computer, see Use AirPlay to display video

from your Mac on an HDTV (support.apple.com/HT201343).

l For more information about connecting an iOS mobile device, see Get help with AirPlay and

AirPlay Mirroring on your iPhone, iPad, or iPod touch (support.apple.com/HT204291).

Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices?

l Make sure your mobile device or computer is on the same network as the board.

l If your board is using a wired network connection, try connecting it to a wireless network.

Wired and wireless networks don’t often share the same network subnet. Connecting the

board to a wireless network might help the connection between the board and a mobile

device or computer that’s connected wirelessly.

l On your mobile device, turn Airplane mode on and then off. If you can’t see the board’s name

in the list of devices, restart your mobile device.

Restarting your mobile device can clear network address information that your computer had

cached. Restarting the mobile device can also reinitialize audio and video encoders that

might have stopped working properly.

l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the

Ethernet cable. If the board’s name still doesn't appear in the list of devices, restart your

computer.

Restarting your computer can clear network address information that your computer had

cached. Restarting the computer can also reinitialize audio and video encoders that might

have stopped working properly.

l Restart your board. See Standby button on page4.

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TROUBLESHOOTING

l If you’ve restarted your board and still don’t see the board’s name in the list of devices, wait

several minutes and try to connect to the board again.

l Make sure your computer or mobile device has the latest operating software.

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn’t in sync with the video.

l If your network is slow or congested, that affects Screen Sharing. Contact your administrator.

l The Wi-Fi signal could be weak. Contact your administrator.

l The board and the mobile device or computer might could be connected to different wireless

access points, which can increase latency. On the mobile device, turn Airplane mode on and

back off to try to connect to a closer access point. On the computer, turn Wi-Fi off and then

back on, or disconnect and then reconnect the Ethernet cable to try to connect to a closer

access point.

l Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the

AM30 appliance antenna on page47 for more information.

l Set the Mac computer’s display resolution to 1920 × 1080 or lower.

l Sharing videos or playing video games requires frequent screen updates , which can use a

great deal of network bandwidth. Try reducing the video quality to improve performance. See

Evaluating the effect of Screen Share on your network data usage in the SMARTkappiQ

board administrator’s guide (smarttech.com/kb/171038).

l Make sure your computer or mobile device has the latest operating software.

I’m experiencing other issues

l If the mobile device’s video appears on the board but don’t hear audio, make sure the volume

on the iOS mobile device is turned up and the board’s volume isn’t muted.

l If the mobile device’s video appears on the board but don’t hear audio, make sure the mobile

device’s Ring/Silent switch isn’t set to silent.

l If you can see your board but can’t connect to it, open the Screen Share application.

a. On the board, open the launcher.

The launcher appears.

Press Screen Share .

l If a board’s name appears more than once, contact your system administrator.

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l The screen is not responding to touch or you’re unable to write or draw with the pens.

Using your fingers or the pens to interact with the screen is not supported while using Screen

Share.

l See Resolving issues with applications in the SMARTkappiQ board administrator’s guide

(smarttech.com/kb/171038).

l If the issues persist even after you’ve restarted your Mac computer or iOS mobile device and

ensured they are on the same network as the board, contact your system administrator.

I’d like to give feedback

l Help us out. Give us some feedback about the Screen Share beta experience. Contact us at

smarttech.co1.qualtrics.com/jfe/form/SV_eSckVYocllWAUXH.

Supported Apple devices and operating systems

The following Apple operating systems support Screen Share.

l iOS 9 or later

l Mac OSX 10.11 (El Capitan) or later

The following Apple devices support Screen Share.

l iPhone 4 S or later

l iPad 2 or later

l iPod touch (5th generation) or later

Screen Sharing for Android mobile devices

What is Screen Sharing?

If your mobile device is on the same network as the SMARTkapp iQ board, you can use the

board’s Screen Sharing application to share audio and video content from your mobile device

to the board.

How do I share content from my Android mobile device?

Use the Google Cast app. See Using Screen Share on page24.

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Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices?

l Make sure your mobile device is on the same network as the SMARTkapp iQ board.

l Not all Android devices can initiate Screen Share from the notification drawer. Download the

Google Cast app from Google Play to use Screen Share.

l If your board is using a wired network connection, try connecting it to a wireless network.

Wired and wireless networks don’t often share the same network subnet. Connecting the

board to a wireless network might help the connection between the board and a mobile

device or computer that’s connected wirelessly.

l Ensure the board and computer have the correct date and time set. See Adjusting

SMARTkapp iQ settings in the SMARTkappiQ board administrator’s guide

(smarttech.com/kb/171038) for more information. See your computer’s user guide for more

information.

l On your mobile device, turn Airplane mode on and then off. If you can’t see the board’s name

in the list of devices, restart your mobile device.

Restarting your mobile device can clear network address information that your computer had

cached. Restarting the mobile device can also reinitialize audio and video encoders that

might have stopped working properly.

l Restart your Android mobile device.

l Restart your board. See Standby button on page4.

l If you’ve restarted your board and still don’t see the board’s name in the list of devices, wait

several minutes and try to connect to the board again.

l Ensure your Android mobile device is using the latest operating software and has no pending

system updates.

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn’t in sync with the video.

l If your network is slow or congested, that affects Screen Sharing. Contact your administrator.

l The Wi-Fi signal could be weak. Contact your administrator.

l The board and the mobile device could be connected to different wireless access points,

which can increase latency. On the mobile device, turn Airplane mode on and back off to try

to connect to a closer access point.

l Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the

AM30 appliance antenna on page47 for more information.

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l Sharing videos or playing video games requires frequent screen updates , which can use a

great deal of network bandwidth. Try reducing the video quality to improve performance. See

Evaluating the effect of Screen Share on your network data usage in the SMARTkappiQ

board administrator’s guide (smarttech.com/kb/171038).

l Your mobile device may not be optimized for sharing its screen and is limited to lower quality

performance. Try connecting with a different mobile device.

l Ensure your Android mobile device is using the latest operating software and has no pending

system updates.

I’m experiencing other issues

l If the mobile device’s video appears on the board but don’t hear audio:

Make sure the volume on your mobile device is turned up and the board’s volume isn’t

muted.

Make sure your Android mobile device is using the latest operating software.

Restart your mobile device.

l If you can see your board but can’t connect to it, open the Screen Share application.

a. On the board, open the launcher.

The launcher appears.

Press Screen Share .

l If a board’s name appears more than once, contact your system administrator.

l The screen is not responding to touch or you’re unable to write or draw with the pens.

Using your fingers or the pens to interact with the screen is not supported while using Screen

Share.

l Turn off Power Saving mode on your Android device.

l Ensure your Android mobile device is using the latest operating software and has no pending

system updates.

l See Resolving issues with applications in the SMARTkappiQ board administrator’s guide

(smarttech.com/kb/171038).

l Contact your system administrator.

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I’d like to give feedback

l Help us out. Give us some feedback about the Screen Share beta experience. Contact us at

smarttech.co1.qualtrics.com/jfe/form/SV_eSckVYocllWAUXH.

Supported Android devices and operating systems

The following Android operating systems support Screen Share.

l Android 5.0 (Lollipop)

l Android 4.4.2 (KitKat) using the Google Cast app

The following Android devices support Screen Share.

l Google Nexus 4

l Google Nexus 5

l Google Nexus 6

l Google Nexus 7 2013

l Google Nexus 7

l Google Nexus 9

l Google Nexus 10

l Motorola Moto E

l Motorola Moto E 2015

l Motorola Moto G 2014

l Motorola Moto G

l Motorola Moto X (2014)

l HTC One

l HTC One M8

l HTC One GPE

l HTC One M8 GPE

l Samsung Galaxy Note 3

l Samsung Galaxy Note 4

l Samsung Note Edge

l Samsung Galaxy S5

l Samsung Galaxy S4

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l Samsung Galaxy S4 GPE

l LG G Pad 8.3 GPE

l LG G3

l Sony Xperia Z Ultra GPE

l Sony Xperia Z3

l Sony Xperia Z3 Compact

l Sony Xperia Z3 Tablet

l Sony Xperia Z2

Screen Sharing for Chrome browser or Chromebook

What is Screen Sharing?

If your computer is on the same network as the SMARTkapp iQ board, you can use the

computer's Chrome browser and the board’s Screen Sharing application to share audio and

video content from your computer to the board.

How do I share content using the Chrome browser or Chromebook?

l You may need to download the Google Cast extension for Chrome. See Using Screen Share

on page24.

l For more information about the Google Cast browser extension, see Casting a tab or entire

desktop (support.google.com/googlecast/answer/3228332).

l For more information about sharing content from your Chromebook with Google Cast, see

Use Chromecast with your Chromebook

(support.google.com/chromebook/answer/3289520).

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Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices?

l Make sure your computer is on the same network as the board.

l If your board is using a wired network connection, try connecting it to a wireless network.

Wired and wireless networks don’t often share the same network subnet. Connecting the

board to a wireless network might help the connection between the board and a mobile

device or computer that’s connected wirelessly.

l Ensure the board and computer have the correct date and time set. See Adjusting

SMARTkapp iQ settings in the SMARTkappiQ board administrator’s guide

(smarttech.com/kb/171038) for more information. See your computer’s user guide for more

information.

l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the

Ethernet cable. If the board’s name still doesn't appear in the list of devices, restart your

computer.

Restarting your computer can clear network address information that your computer had

cached. Restarting the computer can also reinitialize audio and video encoders that might

have stopped working properly.

l For more information about the Google Cast browser extension, see Casting a tab or entire

desktop (support.google.com/googlecast/answer/3228332).

l Restart your board. See Standby button on page4.

l If you’ve restarted your board and still don’t see the board’s name in the list of devices, wait

several minutes and try to connect to the board again.

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn’t in sync with the video.

l Not all devices are designed for video encoding for Screen Sharing, so video streaming might

not behave as expected.

l If your network is slow or congested, that affects Screen Sharing. Contact your administrator.

l Sharing videos or playing video games requires frequent screen updates , which can use a

great deal of network bandwidth. Try reducing the video quality to improve performance. See

Evaluating the effect of Screen Share on your network data usage in the SMARTkappiQ

board administrator’s guide (smarttech.com/kb/171038).

l The Wi-Fi signal could be weak. Contact your administrator.

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l SMARTkapp iQ board’s Screen Share application has not been optimized for performance

with Chromebooks. For best results, limit usage to static content.

l The board and the computer might could be connected to different wireless access points,

which can increase latency. On the computer, turn Wi-Fi off and then back on, or disconnect

and then reconnect the Ethernet cable to try to connect to a closer access point.

l Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the

AM30 appliance antenna on page47 for more information.

I’m experiencing other issues

l If you can see your board but can’t connect to it, open the Screen Share application.

a. On the board, open the launcher.

The launcher appears.

Press Screen Share .

l If a board’s name appears more than once, contact your system administrator.

The screen is not responding to touch or you’re unable to write or draw with the pens.

Using your fingers or the pens to interact with the screen is not supported while using Screen

Share.

l See Resolving issues with applications in the SMARTkappiQ board administrator’s guide

(smarttech.com/kb/171038).

l Contact your system administrator.

I’d like to give feedback

l Help us out. Give us some feedback about the Screen Share beta experience. Contact us at

smarttech.co1.qualtrics.com/jfe/form/SV_eSckVYocllWAUXH.

Screen Sharing for Windows computers

What is Screen Sharing?

If your computer is on the same network as the SMARTkapp iQ board, you can use the

board’s Screen Sharing application to share audio and video content from your computer to

the board.

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How do I share content from my Windows computer?

l Use the Chrome browser. See Using Screen Share on page24.

l You can purchase AirParrot, an application that allows you to share your computer’s display,

an application, audio or a media file. See airsquirrels.com/airparrot/features/win.

l If you’re sharing content using the Google Cast extension, see Casting a tab or entire desktop

(support.google.com/googlecast/answer/3228332).

l If you’re using AirParrot to share content, see AirParrot 2 does not see a Chromecast in our

office (help.airsquirrels.com/support/solutions/articles/1000195447-airparrot-2-does-not-see-

a-chromecast-in-our-office-) or Can I extend my desktop on Windows 10

(help.airsquirrels.com/support/solutions/articles/1000199265-can-i-extend-my-desktop-on-

windows-10-).

Why doesn’t my SMARTkapp iQ board’s name appear in the list of devices?

l Make sure your computer is on the same network as the board.

l If your board is using a wired network connection, try connecting it to a wireless network.

Wired and wireless networks don’t often share the same network subnet. Connecting the

board to a wireless network might help the connection between the board and a mobile

device or computer that’s connected wirelessly.

l Ensure the board and computer have the correct date and time set. See Adjusting

SMARTkapp iQ settings in the SMARTkappiQ board administrator’s guide

(smarttech.com/kb/171038) for more information. See your computer’s user guide for more

information.

l On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the

Ethernet cable. If the board’s name still doesn't appear in the list of devices, restart your

computer.

Restarting your computer can clear network address information that your computer had

cached. Restarting the computer can also reinitialize audio and video encoders that might

have stopped working properly.

l Restart your board. See Standby button on page4.

l If you’ve restarted your board and still don’t see the board’s name in the list of devices, wait

several minutes and try to connect to the board again.

l Make sure the operating system on your Windows computer is updated.

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l Windows Wireless Display (Miracast) is currently not supported.

Use Google Cast from Chrome browser. See Using Screen Share on page24.

You can purchase AirParrot, an application that allows you to share your computer’s

display, an application, audio or a media file. See airsquirrels.com/airparrot/features/win.