SMART kapp IQ 55, kapp IQ 65, kapp IQ 75 Administrator's Manual

smar ttech.com/docfeedback/171038

ADMINISTRATOR’S GUIDE

FOR SMARTKAPPiQ™ 55, 65 AND 75 BOARDS

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ
う要求されることがあります。

Trademark no tice

SMARTkapp, SMARTkappiQ, PenID, DViT, smarttech, the S MART logo and all S MART taglines are trademarks or reg ister ed trademarks of
SMARTTe chnolo gies ULC in the U.S. and/or other countrie s. Ap ple, App Stor e, iPhone, and iP ad are trademarks o f App le Inc., re gis tered in the U. S. and other
countries. Go ogle , G oog le Play, Android and Chrome are trademarks of Goog le Inc. T he Bluetoo th wor d mark is owned by the Bluetoo th SIG, Inc. and any use of
such marks b y S MARTTechnologi esULC is under license. All other third -party pr oduct and company names may b e trademarks of their re spe ctive owners.

Copyrigh t n otice

© 20 16SMARTTe chnolo gies ULC. All rights re ser ved. No p art of this publ ication may be rep roduce d, transmitted, transcribe d, stored in a r etriev al sys tem or
translated into any language in any form by any means without the prio r written co nsent of SMARTTechnolog ies ULC. Information in this manual is s ubject to change
without notice and do es not re pre sent a commitment on the part o f SMART.

This pro duct and/or use there of i s co vere d by one or more of the followi ng U. S. patents:

www.smarttech.com/patents

06-2016

VCCI-A

smar ttech.com/kb/171038

Important information

WARNING

l Failure to follow the installation instructions shipped with the board could result in injury and

product damage which may not be covered by the warranty.

l Do not open or disassemble the board. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the board. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the board to rain or moisture.

l If the board requires replacement parts, make sure the service technician uses replacement

parts specified by SMARTTechnologies or parts with the same characteristics as the

original.

l Ensure that any cables that cross the floor to the board are properly bundled and marked to

avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the board’s polarized

plug.

l Use the power cable provided with the board. If a power cable is not supplied, contact your

supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the board by connecting rope or wire to its handles. The board is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounting hardware.

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IMPORTANT INFORMATION

l Disconnect all of the board’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

o

The power cable or plug is damaged

o

Liquid is spilled into the board

o

Objects fall into the board

o

The board is dropped

o

Structural damage, such as cracking, occurs

o

The board behaves unexpectedly when you follow operating instructions

CAUTION

l Before you clean the board’s screen, shut down or disconnect the computer. Otherwise,

you may scramble the desktop icons or inadvertently activate applications when you wipe

the screen.

l Avoid setting up and using the board in an area with excessive levels of dust, humidity and

smoke.

l Dust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup

and clean weekly.

l Make sure an electrical socket is near the board and remains easily accessible during use.

l The board should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.” (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the board.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

l You must connect the USB cable that came with the board to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the board.

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IMPORTANT INFORMATION

IMPORTANT

ll The following are the maximum power requirements for the board (including the power

requirements for the accessory slot):

Model Power requirements

SMARTkappiQ™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W

SMARTkappiQ 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W

SMARTkappiQ 75 100V to 240V AC, 50 Hz to 60 Hz, 315 W

l For additional requirements and other information, refer to the board’s specifications (see

Resources for decision makers on page9).

Federal Communication Commission interference statement

This device complieswith Part 15 of the FCC Rules.Operation is subject to the following two conditions:(1) This device ma y not
cause harmful interference, and (2) this device must accept any interference received,including interference that may cause
undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device,pur suant to Part 15 of the FCC
Rules.These limits are designed to providereasonable protection against harmful interference in a residential installation.This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions,may cause harmful interference to radio communications.H owever, there is no guarantee that interference will
not occur in a particular installation.If this equipment does cause harmful interference to radioor television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and r eceiver.

l Connect the equipment into an outlet on a circuitdifferent from that to which the receiver is connected.

l Consult the dealer or an experienced r adio/TV technician for help.

FCC Caution: Any changes or modifications not expresslyapproved by the party responsible for compliance could void the
user’s authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

5.15–5.25 GHz frequency band operation is r estricted to indoor use only. Outdoor operations in the 5150~5250 MHz are
prohibited.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.

Note: The country code selection is for the non-U.S.model only and is not available to all U.S.models.Per FCC regulations, all
Wi-Fi products marketed in U.S.must be fixed to U.S.operation channels only.

iii smar ttech.com/kb/171038

IMPORTANT INFORMATION

Industry Canada statement

This device complieswith RSS-210 of the Industry Canada Rules. Operation is subjectto the following two conditions:(1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son
fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce
dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptiblede provoquer un fonctionnement indésirable.

Caution

(i) the device for operation in the band 5150-5250 MH z is onlyfor indoor use to reduce the potential for harmful interference to
co-channel mobile satellitesystems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 M Hz and 5470-5725MHz shall comply with the
e.i.r.p.limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shallcomply with the e.i.r.p.limits specified for
point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power r adars are allocated as primary user s ( i.e.,priority users) of the bands 5250­5350 MHz a nd 5650-5850 MH z and that these r adars could cause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions
susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne perm is (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.

(iv) De plus,les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5850 MHz et que ces radars
pourra ient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.This equipment shouldbe
installedand operated with minimum distance 20 cm between the radiator and your body.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de distance entr e la source de rayonnement et votre corps.

iv smarttech.com/kb/171038

Contents

Important information i

Federal Communication Commission interference statement iii

Industry Canada statement iv

Chapter 1: Welcome 1

About this guide 1

About the board 2

About the SMARTkapp app 8

About SMART software 8

Resources for administrators 9

Resources for others 9

Chapter 2: Mounting the board 11

Before mounting the board 11

Mounting the board vertically 12

Mounting multiple boards 13

Choosing a location 13

Choosing a height 14

Chapter 3: Connecting power and devices 15

Connector panel 15

AM 30 connector panel 17

Connecting power 18

Connecting acomputer 19

Connecting external speakers 19

Chapter 4: Setting up the board 21

Turning on the board for the first time 21

Installing SMART Product Drivers and SMARTInk 22

Switching between input sources 22

Displaying multiple input sources 23

Chapter 5: Maintaining the board 25

Resetting the board and AM30 25

Connecting to a network 26

Adding or removing applications from the launcher 27

Updating firmware and software 27

Using SMART Settings 29

Cleaning and maintaining the board 31

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CONTENTS

Removing and transporting the board 34

Chapter 6: Troubleshooting 37

Resolving issues with the SMARTkapp app 37

Resolving issues with SMARTamp 37

Resolving issues with the Browser 38

Resolving issues with the board 38

Using SMART software to resolve issues 42

Appendix A: Using the on-screen display menu 45

Changing settings in the on-screen display menu 46

On-screen display menu options 46

Appendix B: Adjusting the SMARTkapp iQ settings 51

About device 51

Diagnostics 52

Language 52

Country 52

Wi-Fi 53

Advanced Wi-Fi options 53

Ethernet 54

Date & time 54

Usage Data 55

Applications 55

Appendix C: Remotely managing the board 57

Connecting a computer to the board 57

Configuring the computer’s serial interface settings 58

Power modes 58

Commands and responses 59

Command inventory 61

Appendix D: Hardware environmental compliance 71

Waste Electrical and Electronic Equipment (WEEE) 71

Batteries 71

More information 71

Index 73

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Chapter 1

About this guide 1

About the board 2

Models 2

Specifications 2

Components 3

Screen 4

Cameras and reflective tape channel 4

Front control panel 5

Pens with erasers 6

Presence detection sensor 7

Speakers 7

USB receptacle 7

Accessory slot 7

About the SMARTkapp app 8

About SMART software 8

Resources for administrators 9

SMART Product Drivers and SMARTInk installation documentation 9

Training 9

Support center and knowledge base 9

Resources for others 9

Resources for decision makers 9

Resources for installers 10

Resources for users 10

This chapter introduces SMARTkappiQ boards, the SMARTkapp app and this guide.

About this guide

This guide explains how to set up and maintain a SMARTkappiQ board. It includes the following

information:

l How to mount the board

l How to connect power and devices

l How to set up the board

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CHAPTER 1

WELCOME

l How to maintain the board for years of use

l How to troubleshoot issues with the board

In addition, this guide includes information on the board’s remote management support and

on-screen display menu.

This guide is intended for individuals who install and maintain boards in their organizations. Other

documentation and resources are available for individuals who use boards.

About the board

The SMARTkappiQ board features SMART’s proprietary DViT® (Digital Vision Touch) technology

on an LCD screen with e-LED backlight.

Models

Three models of SMARTkappiQ board are available:

l SMARTkappiQ 55

l SMARTkappiQ 65

l SMARTkappiQ 75

Differences among these models are noted in this guide.

Specifications

Refer to the board’s specifications for detailed technical information, including product dimensions

and weights.

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CHAPTER 1

WELCOME

Components

The board consists of the following components:

No. Name More information

Pictured

1 Screen Page4

2 Cameras Page4

3 Reflective tape channel Page4

4 Front control panel Page5

5 Pen with eraser (×2) Page6

6 Presence detection sensor Page7

Not pictured

7 Speakers Page7

8 Connector panel Page15

9 Menu control panel Page45

10 USB receptacle Page7

11 Accessory slot Page7

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CHAPTER 1

WELCOME

Screen

The screen sizes vary by model:

Model Diagonal Width Height Aspect ratio

SMARTkappiQ 55 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9

SMARTkappiQ 65 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9

SMARTkappiQ 75 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) 16:9

For information on cleaning the screen, see Cleaning the screen on page32.

Cameras and reflective tape channel

Cameras in the corners of the screen track finger and pen positions across the display. The screen

is bordered by a channel that contains reflective tape.

For information on cleaning the camera windows and reflective tape, see Cleaning the camera

windows and reflective tape on page32.

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

IMPORTANT

l Do not attach adhesive notes or other items to the screen because they will interfere with

the cameras.

l Do not place anything in the reflective tape channel because it will interfere with the

cameras.

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CHAPTER 1

WELCOME

Front control panel

The front control panel contains the Standby, Input Select, Mute and volume control buttons.

No. Name

1 Standby button

1

2 Input Select button

3 Mute button

2

4 Volume decrease

5 Volume increase

IMPORTANT

If there is a film over the front control panel, remove it before using the front control panel.

In normal operation, all buttons are white.

The Standby button also functions as an indicator light:

Indicator light Status Troubleshooting

Solid white Normal operation [N/A]

Off Not receiving power Confirm the board’s power cable is

connected to the power outlet (see
page18).

Flick the power switch to the ON (I)
position (see page21).

1

Press and hold to reset the boar d

2

Press and hold to freeze and unfreeze the screen (SMARTkappiQ 75 boards only)

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CHAPTER 1

WELCOME

Indicator light Status Troubleshooting

Solid amber DPMS (power management)

mode

Slowly flashing

Standby mode Press the Standby button to exit

amber

Flashing amber No USB connection from the

connected computer

Slowly flashing
white

SMARTBoard service not
running on the connected
computer

Pens with erasers

The board comes with two pens with erasers attached.

Press the Standby button to exit
DPMSmode.

Connect an input source.

Standby mode.

If presence detection is enabled, move in
range of the presence detection sensor
(see page49).

If wake-to-touch is enabled, touch the
screen (see page49).

Verify the connections to the room
computer (see page19).

Switch to the room computer’s input
source (see page22).

Ensure that SMART Product Drivers is
installed and that the SMARTBoard
service is running.

The board’s bottom frame includes magnetic holders for the pens. Removing a pen from the

holders activates it, and you can use it to draw or erase digital ink.

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged.

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CHAPTER 1

WELCOME

Presence detection sensor

The board has a presence detection

sensor on its bottom frame that can detect

people up to 16' (5 m) away when the

board is in Standby mode.

When the sensor detects people in the

room, the board turns on. Touching the

screen activates the board. If the room is

empty for a specified period, the board

returns to Standby mode.

NOTES

l See Cleaning the presence detection sensor on page33 for more information.

l Presence detection settings can be changed with the on-screen display menu. For more

information, see Proximity on page49.

Speakers

The board includes two 10 W integrated side-firing speakers.

You can connect external speakers if desired (see Connecting external speakers on page19).

USB receptacle

If the AM30 appliance is in the accessory slot, you can connect

a USB drive to update the appliance’s software.

OR

If the AM30 appliance isn’t in the accessory slot, users can

connect a USB drive or device to the USB Type-A receptacle

on the bottom-left corner of the board, and then open and save

files to the USBdevices.

Accessory slot

Install the AM30 appliance in the accessory slot located on the back of the board to take

advantage of SMARTkappiQ functionality and access SMART education software and third-party

applications.

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CHAPTER 1

WELCOME

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1.

About the SMARTkapp app

The SMARTkapp app enables users to connect their mobile devices to the board and then do the

following:

l View notes they write on the board on their mobile devices

l Save and export notes

l Start a session and invite others to join and collaborate

To connect Bluetooth-enabled mobile devices to the board, users can scan the Quick Response

(QR) code on the screen. When users first connect their mobile devices, they’re directed to the

Apple App Store or Google Play™ store to download the SMARTkapp app. After they download

and install the app, they can use it to connect to the board.

About SMART software

To take full advantage of the SMARTkappiQ board’s features, install the following SMART

software on computers connected to the board.

Software Description

SMART Product Drivers SMART Product Drivers enables connected computers to detect

input from the board.

SMARTInk™ SMARTInk enables you to write and draw in digital ink over

applications, files, folders, websites and any other open window on
your computer. When you write outside the open windows on your
computer, a SMARTInk Note appears, and you can write inside the
note.

When you open an application that has its own ink tools, you can
use the application’s ink tools to write in the content.

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CHAPTER 1

WELCOME

Resources for administrators

In addition to this guide, SMART provides a variety of other resources for administrators.

SMART Product Drivers and SMARTInk installation documentation

To take full advantage of the board’s features on connected computers, you need to install

SMART Product Drivers and SMARTInk.

To install SMART Product Drivers and SMARTInk, refer to the basic installation and administration

guide for your computer’s operating system:

Operating system Guide

Windows smarttech.com/kb/170806

OSX smarttech.com/kb/170805

Training

The SMART training website (smarttech.com/training) includes an extensive library of training

resources you can consult as you learn how to set up and maintain the board.

Support center and knowledge base

The Support center (smarttech.com/support) contains a library of documents, including this guide,

and a knowledge base that you can search when troubleshooting issues.

Resources for others

SMART provides resources for decision makers, installers and users as well as administrators.

Resources for decision makers

Decision makers can refer to the specifications for detailed information about the boards.

Model Specifications

SMARTkappiQ 55 smarttech.com/kb/170815

SMARTkappiQ 65 smarttech.com/kb/170816

SMARTkappiQ 75 smarttech.com/kb/171001

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CHAPTER 1

WELCOME

Resources for installers

Installers can refer to the installation instructions included with the board when installing the

product. PDF versions of these installation instructions are available for download.

Model Specifications

SMARTkappiQ 55

SMARTkappiQ 65

SMARTkappiQ 75 smarttech.com/kb/170996

Installers should also refer to Considerations for non-standard installations

(smarttech.com/kb/171035).

smarttech.com/kb/170810

Resources for users

Users can refer to the SMARTkappiQ board user’s guide for information about using the board

with the SMARTkapp app. A PDF version of this guide is available for download from

smarttech.com/kb/170812.

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Chapter 2

Before mounting the board 11

Mounting the board vertically 12

Mounting multiple boards 13

Choosing a location 13

Choosing a height 14

Mounting the SMARTkappiQ board requires a team of professional installers.

The following information is for installers. Installers should read this information along with the

installation instructions included with the board before they mount the board.

WARNING

Improper mounting of the board can result in injury and product damage.

Before mounting the board

Remember the following before mounting the board:

l Review the environmental requirements in the board’s specifications.

l Save all product packaging so that it’s available if you need to transport the board. If the

original packaging isn’t available, you can purchase new packaging from your authorized

SMART reseller (smarttech.com/where).

l Refer to local building codes to ensure the wall can support the weight of the board (specified

in the following table) and mounting equipment.

Model Weight

SMARTkappiQ 55 107 lb. (48.4 kg)

SMARTkappiQ 65 138 lb. (62.4 kg)

SMARTkappiQ 75 185 lb. (84 kg)

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CHAPTER 2

MOUNTING THE BOARD

l Use a standard VESA mounting plate (not included) to mount the board on a wall.

l Use M8 screws to fasten the wall bracket.

Screw length 20 mm + x mm < M8 < 45 mm + xmm

where x is the combined thickness of the wall bracket and washer

Fasten force

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the

total wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after the installers mount the board,

consider connecting cables for power, computers and other devices while the board is still in

its packaging (see Chapter 3: Connecting power and devices on page15).

l Before turning on the board for the first time, clean the camera windows and reflective tape

following the instructions in Cleaning the camera windows and reflective tape on page32.

Mounting the board vertically

The board is designed for vertical mounting (90° relative to the floor plus or

minus 5° for tolerance). SMART doesn’t support mounting the board at other

angles.

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CHAPTER 2

MOUNTING THE BOARD

Mounting multiple boards

SMART recommends that you mount no more than three boards side by side.

If you mount multiple boards side by side, install them as shown in the following diagram. This

ensures the boards’ cameras don’t interfere with each other.

Choosing a location

Consider the following when choosing a location for the board:

l Do not install the board in a location where a door or gate could hit it.

l Do not install the board in an area where it will be subjected to strong vibrations or dust.

l Choose a location that’s far from bright light sources, such as windows and strong overhead

lighting. Infrared (IR) lighting can cause issues with the performance of the cameras and can

lead to unintentional or missed touches.

l Do not install the board near where the mains power supply enters the building.

l Ensure adequate ventilation or provide air conditioning around the board so that heat can flow

away from the unit and the mounting equipment.

l If you mount the board in a recessed area, leave at least 4" (10 cm) of space between the

board and the recessed walls to enable ventilation and cooling.

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CHAPTER 2

MOUNTING THE BOARD

Choosing a height

Consider the general height of the user community

when you choose the height for the board.

SMART recommends mounting the board so that its

top is 6'5" (1.9m) from the floor.

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Chapter 3

Connector panel 15

AM 30 connector panel 17

Connecting power 18

Connecting acomputer 19

Connecting external speakers 19

After mounting the SMARTkappiQ board but before setting it up, you need to connect it to power

and devices.

Connector panel

The following diagram and table present the connectors on the board:

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CHAPTER 3

CONNECTING POWER AND DEVICES

No. Connector ConnectstoNotes

1 RS-232 Room

control

See
page57.

system

2 USB Micro-A [N/A] This

connector
is a service
port.

3 Stereo 3.5 mm External

speakers

4 USB Type-B Computer

(touch)

5 HDMI® Computer

(video)

See
page19.

See
page19.

The HDMI
cable
should be
HDMI 1.4
compliant
and no
longer than
16'5" (5m).

See
page19 for
more
information.

6 USB Type-B Computer

7 DisplayPort Computer

8 USB Type-B Computer

16 smar ttech.com/kb/171038

(touch)

(video)

(touch)

See
page19 for
more
information.

See
page19 for
more
information.

See
page19 for
more
information.

CHAPTER 3

CONNECTING POWER AND DEVICES

No. Connector ConnectstoNotes

9 HDMI Computer

AM 30 connector panel

NOTE

Older models of the AM30 appliance don’t have all the connectors.

(video)

The HDMI
cable
should be
HDMI 1.4
compliant
and no
longer than
16'5" (5m).

See
page19 for
more
information.

The following diagram and table present the connectors on the AM30:

No. Connector Connects to Notes

1 RJ45 Network [N/A]

2 USB Type-A ×2 [N/A] These connectors are a service port.

17 sm arttech.com/kb/171038

CHAPTER 3

CONNECTING POWER AND DEVICES

No. Connector Connects to Notes

3 HDMI out External monitor

4 USB Type-B Computer (touch)

5 HDMI in Computer (video) The HDMI cable should be HDMI 1.4

6 USBType-B [N/A] This connector is a service port.

The HDMI cable should be HDMI 1.4

compliant and no longer than 16'5"

(5m).

[N/A]

compliant and no longer than 16'5"
(5m).

Connecting power

Connect the supplied power cable from the AC

power inlet on the bottom of the board to a power

outlet.

NOTE

Refer to the board’s specifications for power requirements and power consumption information

(see Resources for decision makers on page9).

18 smar ttech.com/kb/171038

CHAPTER 3

CONNECTING POWER AND DEVICES

Connecting acomputer

Depending on the model, the board has one or three sets of computer connectors. Using USB and

HDMI or DisplayPort cables, your can connect room computers or cables for guest laptops to these

connectors.

SMARTkappiQ 55
SMARTkappiQ 65

Some models of the AM30 appliance have additional

computer connectors. Using USB and HDMI cables, you can

connect a room computer or cables for a guest laptop to

these connectors.

SMARTkappiQ 75

Connecting external speakers

The board includes two 10 W speakers. However, you can connect external active speakers using

the stereo 3.5 mm connector.

SMARTkappiQ 55
SMARTkappiQ 65

19 smar ttech.com/kb/171038

SMARTkappiQ 75

Chapter 4

Turning on the board for the first time 21

Installing SMART Product Drivers and SMARTInk 22

Switching between input sources 22

Displaying multiple input sources 23

After mounting the SMARTkappiQ board (see Chapter 2: Mounting the board on page11) and

connecting power and devices (see Chapter 3: Connecting power and devices on page15), you

can turn on and set up the board.

Turning on the board for the first time

Turn on the board after mounting it and connecting power and devices.

To turn on the board for the first time

1. Turn on the board by flicking the power switch beside the AC power inlet to the ON (I)

position.

2. Follow the on-screen instructions to calibrate the board.

IMPORTANT

Use the pen, rather than your finger, when calibrating the board.

3. Select your preferred language, and then press Next.

4. Select your country, and then press Next.

21 smar ttech.com/kb/171038

CHAPTER 4

SETTING UP THE BOARD

5. Optionally, select your configuration, and then press Next.

NOTE

Select kapp iQfor Education to access education software, including SMARTamp.

6. Select your time zone and the time and date, and then press Next.

7. Select a wireless network, and then press Next.

NOTE

If you’re using a wired network connection, go to Chapter 4: Setting up the board on the

previous page.

8. Enter the wireless network’s password in the Password field, and then press Connect.

TIP

Use the crosshairs to move the keyboard.

9. Press Finish.

The Welcome screen appears.

Installing SMART Product Drivers and SMARTInk

Download and install SMART Product Drivers and SMARTInk on any connected computers to take

full advantage of the board’s features.

For more information, refer to the system administrator’s guide for your computer’s operating

system (see SMART Product Drivers and SMARTInk installation documentation on page9).

Switching between input sources

You can switch between input sources at any time by pressing the Input Select button on the

front control panel:

Option Input source

HDMI1 Computer

HDMI2 Computer (SMARTkappiQ 75 boards only)

DisplayPort Computer (SMARTkappiQ 75 boards only)

22 smarttech.com/kb/171038

CHAPTER 4

SETTING UP THE BOARD

Option Input source

OPS/HDMI SMARTkappiQ functionality if the AM30 is installed in the accessory slot

OPS/DisplayPort Optional mini-computer if installed in the accessory slot (SMARTkappiQ 75

boards only)

Displaying multiple input sources

You can display up to four input sources on a SMARTkappiQ 75 board using the on-screen display

menu (see Multi-Window menu options on page50).

If you use this feature, be aware that SMART doesn’t support touch while multiple input sources are

displayed on the board.

23 smarttech.com/kb/171038

Chapter 5

Resetting the board and AM30 25

Connecting to a network 26

Connecting to a Wi-Fi network 26

Connecting to a wired Ethernet network 26

Adding or removing applications from the launcher 27

Adding or removing applications from the launcher 27

Updating firmware and software 27

Updating firmware 27

Updating SMART Product Drivers and SMARTInk 28

Using SMART Settings 29

OpeningSMART Settings 29

Orienting the board 29

Calibrating the board 30

Cleaning and maintaining the board 31

Checking the board installation 31

Cleaning the screen 32

Cleaning the camera windows and reflective tape 32

Cleaning the presence detection sensor 33

Maintaining ventilation 33

Preventing condensation 34

Maintaining pens 34

Removing and transporting the board 34

Removing the board 34

Transporting the board 35

This chapter describes common maintenance procedures for the board.

Resetting the board and AM30

You can reset the SMARTkappiQ board and AM30 using the front control panel.

25 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

To reset the board and AM30

Press the Standby button on the front control panel.

1.

A message appears on the screen, prompting you to either press the button again to enter

Standby mode or press and hold the button to reset the board and AM30.

Press and hold the Standby button until the screen turns black.

2.

The board and AM30 reset.

Connecting to a network

The SMARTkapp iQ board can connect to a network using a either wired connection or using Wi-

Fi.

Connecting to a Wi-Fi network

To connect to a Wi-Fi network

Press the Home button on the screen to open the launcher.

1.

Press Settings in the launcher.

2.

3. Press Wi-Fi.

NOTE

Ensure the toggle for Wi-Fi is On.

4. Select a wireless network.

5. Enter the Wi-Fi password in the Password field, and then press Connect.

TIP

Use the crosshairs to move the keyboard.

Connecting to a wired Ethernet network

To connect to a wired Ethernet network

See AM 30 connector panel on page17 for more information about connecting to a wired network.

26 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

Adding or removing applications from the launcher

You can add or remove applications from the launcher.

Adding or removing applications from the launcher

To add or remove programs from the launcher

1. Open the launcher.

The launcher appears.

2. Press Settings.

The Capture Board Settings window appears.

3. Select Launcher.

4. Select the checkboxes for applications you want.

OR

Clear the checkboxes for applications you want to remove.

5. To exit the Capture Board Settings, open the launcher and select an application.

Updating firmware and software

SMART periodically releases updates to the SMARTkappiQ board’s firmware as well as to SMART

software. Install these updates for the best experience.

Updating firmware

The board uses firmware on its processor. Updates to SMART software could include a firmware

update in the form of a downloaded firmware executable file. When the board detects this

executable file, you’re prompted to run the file to update the firmware.

CAUTION

l Only a system administrator should update board firmware.

l Only one board can be connected to the computer during the firmware update.

l Do not disconnect the board from your computer during the firmware update.

27 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

l Do not touch the board screen or input button during the firmware update.

l Do not turn off your computer or the board during the firmware update.

To update firmware

1. Make sure the board is connected to a computer on which you’ve downloaded the firmware

update.

2. Browse to and start the firmware updater at the following location:

Operating system Location

Windows (32-bit) C:\ Program Files\SMART Technologies\SMART Product Drivers\

SMARTFirmwareUpdater.exe

Windows (64-bit) C:\ Program Files (x86)\SMART Technologies\SMART Product

Drivers\
SMARTFirmwareUpdater.exe

OSX /Applications/SMART Technologies/SMART

Tools/SMARTFirmwareUpdater.app

3. Follow the on-screen instructions using the computer’s mouse and keyboard. Don’t touch the

board screen.

4. Select the check box for the SMART product you want to update, and then click Next.

A progress bar appears.

5. When the installation is complete, calibrate the board (see Calibrating the board on page30).

Updating SMART Product Drivers and SMARTInk

SMART Product Update (SPU) is included in SMART Product Drivers and SMARTInk. SPU

periodically checks for updates to SMART Product Drivers and SMARTInk posted on the SMART

website. You can configure SPU to prompt users to install updates or to install updates

automatically.

For more information, refer to the basic installation and administration guide for your computer’s

operating system (see SMART Product Drivers and SMARTInk installation documentation on

page9).

NOTES

l If you didn’t install SPU, you can download updates to SMART Product Drivers and

SMARTInk from smarttech.com/downloads.

28 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

l Even if you installed SPU, you should visit smarttech.com from time to time to learn about

major new releases of SMART Product Drivers and SMARTInk.

Using SMART Settings

Use SMART Settings to configure the SMART software on computers connected to the

SMARTkappiQ board.

OpeningSMART Settings

To open SMART Settings on Windows 7 operating system

Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings.

SMART Settings appears.

To open SMART Settings on Windows 8 operating system

1. Open the Apps screen.

2. Select SMART Technologies > SMARTSettings.

SMART Settings appears.

To open SMART Settings on Windows 10 operating system

1. Select Start > All apps.

2. Select SMART Technologies > SMARTSettings.

SMART Settings appears.

To open SMART Settings on OSX operating system software

Press the SMARTBoard icon on the Mac menu bar.

1.

2. Press SMARTSettings.

SMART Settings appears.

Orienting the board

If the board is connected to a computer and the pointer appears a distance from the actual contact

when you touch the screen, orient the board.

29 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

NOTE

You can use your finger or a pen to orient the board.

To orient the board when connected to a computer

1. Open SMART Settings (see OpeningSMART Settings on the previous page).

2. Press Orient.

3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of

each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to

the next orientation point.

IMPORTANT

Hold the pen at a right angle to the screen.

4. Continue until you’ve pressed all the targets.

The orientation window closes.

5. If orientation doesn’t correct inaccurate touch, calibrate the board (see Calibrating the board

below).

Calibrating the board

Digital cameras in the corners of the board track the position of the pens, eraser and your finger on

the interactive surface, and then send the information to the SMART software on connected

computers, which interprets this information as mouse clicks, digital ink or an eraser in the

appropriate location. Calibration determines the position and angles of the cameras to accurately

identify the location of touches on the board.

IMPORTANT

If an error message appears while you calibrate the board, contact SMART Support

(smarttech.com/contactsupport).

To calibrate the board when connected to a computer

1. Open SMART Settings (see OpeningSMART Settings on the previous page).

2. Press SMART Hardware Settings.

3. If more than one SMART product is connected to your computer, select the board.

4. Select Advanced Settings from the drop-down list.

30 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

5. Press Calibrate, and then follow the on-screen instructions.

The calibration screen appears. This can take a few moments.

6. Press the red target with the tip of a pen. Hold the tip at the center of the target until the target

turns green, and then lift the pen.

The target moves to the next location.

NOTE

You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.

7. Continue pressing targets until the second calibration screen and a grid appears.

An example appears briefly to demonstrate how to draw across the screen to calibrate the

interactive surface.

8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you

complete each square, the square becomes green.

9. When all the squares are green, a progress bar appears.

When the progress bar is full, the board displays the message Calibrationsuccessful.

IMPORTANT

Wait until the calibration screen indicates that the board is operating correctly before

proceeding.

10. Orient the board (see Orienting the board on page29).

Cleaning and maintaining the board

With proper cleaning and maintenance, the SMARTkappiQ board will provide years of use.

Checking the board installation

Inspect the board installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a professional installer.

31 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

Cleaning the screen

Follow these instructions to clean the board screen without damaging its anti-glare coating or other

product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with a dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solution or glass cleaner on the board screen, because they can

deteriorate or discolor the screen.

l Avoid touching the reflective tape between the screen and the frame, and ensure that this

strip stays dry. Damage to this strip affects touch interactivity.

To clean the screen

1. Turn off any connected computers.

Press the Standby button on the front control panel twice.

2.

3. Turn the board off by flicking the power switch beside the AC power inlet.

4. Wipe the screen with a lint-free, non-abrasive cloth.

Cleaning the camera windows and reflective tape

The board’sDViT technology uses four cameras in the corners of the frame and the reflective

material between the screen and the frame. Dust buildup on the camera windows or reflective

tape can impair touch performance.

Inspect these areas regularly for dust, and clean them if any obvious buildup has occurred.

CAUTION

l Dust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup

and clean weekly.

l Do not use compressed air to clean the camera windows or borders.

l Do not use water, chemicals or cleaning agents.

32 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

l Applying too much pressure when cleaning the tape or cameras can damage the tape and

cause performance issues or errors.

To clean the camera windows and reflective tape

1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the

reflective tape along the top of the board screen.

2. Gently wipe the reflective tape along the sides of the board screen.

3. Gently wipe the camera windows in the bottom corners and the reflective strip across the

bottom of the board screen.

Cleaning the presence detection sensor

The board has a presence detection sensor on its bottom frame.

Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if buildup has

occurred.

CAUTION

Do not use compressed air, water, chemical agents or cleaning agents to clean the sensor.

Maintaining ventilation

The board requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the board from the wall. For more information on

removing the board, see Removing and transporting the board on the next page.

CAUTION

Avoid setting up or using the board in an area with excessive levels of dust, humidity or smoke.

33 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

Preventing condensation

The board screen contains layers of glass that can collect condensation, especially in the following

conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the product near water (such as

a pool, kettle or air conditioner ventilator)

l Direct exposure to sunlight

To evaporate condensation from the board

1. Remove the humidity source from the board, if possible.

2. Turn off the board.

3. Remove any moisture from the board with a smooth, dry cloth.

4. Leave the board turned off for 48 hours.

Maintaining pens

To prevent damage to the board’s anti-glare coating, replace a pen if its nib becomes worn. You

can purchase replacement pens from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

Removing and transporting the board

On occasion, you might need to remove the SMARTkappiQ board from its current location and

transport it to another location.

Removing the board

To remove the board safely, use two or more professional installers.

WARNING

l Do not attempt to move the board by yourself. The board is very heavy.

l Do not move the board by connecting a rope or wire to the handles on the back. The board

can fall and cause injury and product damage.

IMPORTANT

Follow the instructions included with the floor stand or mounting hardware.

34 smarttech.com/kb/171038

CHAPTER 5

MAINTAINING THE BOARD

To remove the board

1. Turn off any connected computers.

Press the Standby button on the board’s front control panel twice.

2.

3. Turn off the board by flicking the power switch beside the AC power inlet.

4. Remove all accessible cables and connectors.

5. Remove any modules from the accessory slot.

6. Lift the board from its mounting location.

WARNING

Do not place the board on a sloping or unstable cart, stand or table, because the board

could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the board face up, face down or upside down for an extended period,

because it could cause permanent damage to the screen.

7. Remove the mounting brackets.

Transporting the board

Save your original packaging so that you can repack the board with as much of the original

packaging as possible. This packaging was designed to provide the best possible protection

against shock and vibration. If the original packaging isn’t available, you can purchase the same

packaging directly from your authorized SMART reseller (smarttech.com/where).

CAUTION

Transport the board only in original or replaced packaging. Transporting the board without

correct packaging can lead to product damage and voids the warranty.

35 smarttech.com/kb/171038

Chapter 6

Resolving issues with the SMARTkapp app 37

Resolving issues with SMARTamp 37

Resolving issues with the Browser 38

Resolving Browser issues 38

Resolving issues with the board 38

Using the indicator light to resolve common issues 38

Resolving presence detection issues 38

Resolving image issues 39

Resolving touch issues 40

Resolving connected computer issues 40

Locating the board serial number 42

Using SMART software to resolve issues 42

Using the SMARTConnectionWizard 42

Using SMART Diagnostics 42

This chapter helps you solve issues that can occur with the SMARTkapp app and the board.

NOTE

You can also refer to the Master troubleshooting guide (smarttech.com/kb/171103).

Resolving issues with the SMARTkapp app

To resolve issues with the SMARTkapp app, refer to the SMARTkappiQ board user’s guide (see

Resources for users on page10).

Resolving issues with SMARTamp

To resolve issues with SMARTamp, refer to Troubleshooting SMARTamp

(support.smarttech.com/docs/software/amp/amp-software/en/troubleshooting/).

37 smarttech.com/kb/171038

CHAPTER 6

TROUBLESHOOTING

Resolving issues with the Browser

To resolve issues with the Browser, review the following information. If the issues persist or aren’t

covered in the following information, contact SMART Support (smarttech.com/contactsupport).

Resolving Browser issues

l Make sure the board is connected to a network. See Connecting to a network on page26 for

more information.

l If the Browser can’t visit secure (https) websites, ensure the board’s date and time are correct.

See Adjusting the SMARTkapp iQ settings in the SMARTkapp iQ administrator’s guide

(smarttech.com/kb/171038) for more information.

l Contact your ITadmin.

Resolving issues with the board

To resolve issues with the SMARTkappiQ board, review the following information. If the issues

persist or aren’t covered in the following information, contact SMART Support

(smarttech.com/contactsupport).

Using the indicator light to resolve common issues

The Standby button on the front control panel also functions as an indicator light. You can use the

indicator light to resolve common issues with the board. For more information, see Front control

panel on page5.

Resolving presence detection issues

Use the following table to resolve presence detection issues:

Symptom Cause Solution

The boar d isn’t turning on. Presence detection isn’t enabled. Enable presence detection (see

page49).

The boar d isn’t turning off when people
leave the room.

There isn’tenough difference between
the room temperature and huma n body
temperature.

You aren’t within 16' (5 m ) of the board. Move closer to the board or make

There is glass, acrylic or similar material
between you and the board.

Presence detection isn’t enabled. Enable presence detection (see

Reducethe room temperature.

bigger motions.

Remove the material.

page49).

38 smarttech.com/kb/171038

CHAPTER 6

TROUBLESHOOTING

Symptom Cause Solution

The boar d is turning on after it has
been turned off.

The time before the board automa tically
turns off is too long.

The r e-enable time is too short to allow
you to exit the room before the sensor

Reducethe time before the board
automaticallyturns off (see page49).

Increase the re-enable time (see
page49).

starts detecting motion again.

Sunlight is hitting the board. Close any blinds or shades.

There is glass, acrylic or similar material

Remove the material.

between you and the board.

The boar d is turning on when people
aren’tpresent.

There’s a sudden temperature change
in the room (for example, humidifier

Remove the source of major

temperature fluctuation.
emission, air conditioning or heating
system).

Sunlight is hitting the board. Close any blinds or shades.

The boar d is turning off when people
are present.

Over time, presence detection
averages the room temperatur e so

Increase the time before the board

automaticallyturns off (see page49).
people’s body temper ature becomes
part of the ambient temperature.

Resolving image issues

Use the following table to resolve image issues:

Symptom Cause Solution

The image is too light, too dark or has
poor image quality.

There is a persistent image on the
screen.

The boar d’s picture settings might be
incorrect.

You or a nother user pressed and held
the Mute button on the fr ont control
panel of the SMARTkappiQ 65 or 75
board, causing the screen to freeze.

Adjust the Picture options (see
page46).

Unfreeze the screen by doing one of
the following:

l Press and hold the Mute button.
l Change input sources.
l Disconnect the currently selected

input source.

l Exit Standby mode.

An image was displayed for too long. Turn off the board and leave it turned

off for as long as the ima ge was on the
screen.

Set up screen sa vers on any connected
computers to prevent persistent
images.

There are other image issues. [N/A] Return allsettingsto their default

values (see page49).

39 smarttech.com/kb/171038

CHAPTER 6

TROUBLESHOOTING

Resolving touch issues

Use the following table to resolve touch issues:

Symptom Cause Solution

When you touch the screen, the pointer
appears in the wrong place.

An area of the screen doesn’trespond
to touch, or when you draw digital ink,
the lines are broken.

You can interact with screen elements
by touching them, but you can’twrite or
draw using the pens.

You aren’t touching the screen at a
right angle.

The boar d isn’t oriented. Orient the board (see page29).

Something is blocking the cameras. Ensure nothingis taped to the screen.

Something is in the reflectivetape
channel.

Your finger or pen is skipping as you
draw. This is most common on the
upstroke.

Bright lights are interfering with the
cameras.

The cam eras require calibration,
possibly because of a tempera ture
change in the room.

The cam eras require calibration,
possibly because of a tempera ture
change in the room.

See Touching and drawing on your

SMARTBoard interactive whiteboard is

inaccurate

(kb.smarttech.com/?q=13976).

Remove items fr om the reflective tape

channel.

Use consistent pressur e while drawing

digital ink.

Close blinds or shades or dim all

halogen lights and LEDs.

Calibrate the board (see page30).

Calibrate the board (see page30).

Resolving connected computer issues

Use the following table to resolve connected computer issues:

Symptom Cause Solution

The connected computer’s display is
too large, too small or doesn’t
completely fillthe screen.

The connected computer’s screen
resolution is corr ect,but the image is
surrounded by black bar s.

The connected computer’s video
resolution settings don’t match the
board’s native resolution.

The connected computer’s video card
is underscanning the image.

The video cable is of poor quality. Replace the video cable with a better

Set the computer’s video resolution to
3840×2160 at 30Hz. (I f the connected
computer can’t support this resolution,
consider 1920×1080 at 60Hz as an
alternative.)

Turn off or adjust the
overscan/underscan featur e in the
videocard driver software untilthe
image fits the screen resolution.Refer
to the computer’s video card Help for
more information.

Select the 4K UHD option from the
videocard driver’s advanced menu (if
available).

quality videocable.

40 smarttech.com/kb/171038

CHAPTER 6

TROUBLESHOOTING

Symptom Cause Solution

The connected computer’s display is
unstable or unfocused.

The SMARTBoard icon doesn’t
appear.

You’re using two connected video
cables.

Replace the two cables with one longer
cable.

OR

Move the computer so that it’s within a
single cable length of the board.

The video connection is loose. Secure the video cable to both your

computer and the board.

The video cable is of poor quality. Replace the video cable with a better

quality videocable.

You’re using two connected video
cables.

Replace the two cables with one longer
cable.

OR

Move the computer so that it’s within a
single cable length of the board.

The connected computer’s video
display car d is defective.

Connect a different computer to the
board. If this improves the image
quality,consider replacing the video
card in the original computer.

SMART Product Drivers isn’tinstalled. Download and install SMART Product

Drivers from

smar ttech.com/downloads.

SMART Product Drivers isn’trunning. Start SMART Product Drivers following

the steps in the Help.

Touch interactivity is slow. The connected computer is r unning too

many applications.

The connected computer doesn’t meet
SMART requirements.

You haven’t used a USB 2.0 cable to
connect the board to the computer.

There’s no sound when you play an
audio file.

The connected computer’s playback
device isn’t set correctly.

The SMARTkappiQ 55 or 65 board’s
audio input isn’t set correctly.

The connected computer is m uted. Turn off the mute setting.

The connected computer’s volume is
too low.

The boar d is muted. Turn off the mute settingusing the front

The boar d’s volume is too low. Turn up the volume using the front

Close some open applications.

Upgrade the computer or replace it
with another computer that meets
system r equirements.

Use a USB 2.0 cable and ensur e it’s
connected to the correct USB
receptacle (see page19).

Ensure the connected computer’s
playbackdevice is set as the boar d (see
the connected computer’s
documentation).

Ensure the board’s audio input is set a s
the computer’s audio connector (see
page48).

Turn up the volume on the computer.

control panel.

control panel.

41 smarttech.com/kb/171038

CHAPTER 6

TROUBLESHOOTING

Locating the board serial number

If you need to contact SMART Support, you will need to provide SMART Support with the board

serialnumber. The serial number is located in three places:

l The on-screen display menu (see Serial Number on page50)

l Underneath the bottom frame

l On the back of the board

Using SMART software to resolve issues

You can resolve some issues with the SMARTkappiQ board using the SMART Connection Wizard

and SMART Diagnostics.

Using the SMARTConnectionWizard

You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings.

To use the SMART Connection Wizard

1. Access the SMART Connection Wizard by opening SMART Settings (see OpeningSMART

Settings on page29).

2. Press Connection Wizard.

The SMART Connection Wizard appears.

3. Select the board from the list of connected SMART interactive products, and then press Next.

4. Select the option that best describes the issue you’re encountering, and follow the on-screen

instructions.

Using SMART Diagnostics

If you touch the board’s surface and nothing happens, if there is no digital ink, or if the ink appears

in some locations and not in others, use SMART Diagnostics to help identify and resolve these

issues.

IMPORTANT

Do not change diagnostic settings unless asked to do so by SMART Support.

42 smarttech.com/kb/171038

CHAPTER 6

TROUBLESHOOTING

To check camera views

1. Open SMART Settings (see OpeningSMART Settings on page29).

2. Select About Software and Product Support > Tools > Diagnostics.

SMART Diagnostics opens.

3. Select View > SPNL-6000/SBID8000-G5 Bar.

The group box appears.

4. Press View.

The camera view screen appears.

5. Click Get image to display the four camera views. This could take a few moments.

If one of the camera views doesn’t appear, the camera is blocked or can’t locate the

reflective tape on the board’s inner frame.

NOTE

You can compare the camera view to examples of normal camera views.

6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed

to the interactive surface.

43 smarttech.com/kb/171038

Appendix A

Changing settings in the on-screen display menu 46

On-screen display menu options 46

Picture menu options 46

Sound menu options 47

OSD menu options 48

Setup menu options 49

Multi-Window menu options 50

About menu options 50

You can access the on-screen display menu using the menu control panel located on the side of

the SMARTkappiQ board.

No. Name

1 MENU

2 SET

3 [Up]

4 [Down]

5 [Left]

6 [Right]

45 smarttech.com/kb/171038

APPENDIX A

USING THE ON-SCREEN DISPLAY MENU

Changing settings in the on-screen display menu

To change settings in the on-screen display menu

1. Press the MENU button on the menu control panel.

The on-screen display menu appears.

2. Press the up and down arrows to highlight a menu, and then press SET.

3. Press the up and down arrows to highlight a menu option.

4. Press the left and right arrows to change the menu option’s setting.

OR

Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change

settings in the submenu.)

5. Press MENU until the on-screen menu closes.

On-screen display menu options

NOTE

The icons in this section indicate the boards to which the options apply:

Applies to all boards

Applies to SMARTkappiQ 55 and 65 boards only

Applies to SMARTkappiQ 75 boards only

Picture menu options

Option Values Function Notes

Picture Mode

Brightness

Standard

User

Dynamic

0–100 Setsthe overallbrightness of

Sets the picture mode Select User to customize

the image and background

brightness, contrast, sharpness
and other Picture options.

Select one of the other values to
set brightness,contrast,
sharpness and other Picture
options to default values.

You can modifythis option only
if you select User in Picture
Mode.

46 smarttech.com/kb/171038

APPENDIX A

USING THE ON-SCREEN DISPLAY MENU

Option Values Function Notes

Contrast

Black Level

Color

Sharpness

Color temperature

Red

Green

0–100 Setsthe difference in

brightness between the lightest
and darkest par ts of the image.

0–100 Setsthe level of br ightness in

the darkest parts of the image

0–100 Setsthe image color depth You can modifythis option only

0–100 Setsthe image shar pness You can modify this option only

Norm al

Warm

User

Cool

0–100 Setsthe amount of red in the

0–100 Setsthe amount of green in the

Sets the color temperature SelectUser to customize the

image

image

You can modifythis option only
if you select User in Picture
Mode.

You can modifythis option only
if you select User in Picture
Mode.

if you select User in Picture
Mode.

if you select User in Picture
Mode.

amount of r ed, green and blue
in the image.

Select one of the other values to
set the amount of r ed, green
and blue in the image to default
values.

You can modifythis option only
if you select User in Color
Temperature.

You can modifythis option only
if you select User in Color
Temperature.

Blue

Movie Mode

Local Dimming

Picture Reset

0–100 Setsthe amount of blue in the

image

Off

Low

Middle

High

On

Off

[N/A] Resets all options in the Picture

Sets the brightness, contrast,
blacklevel, color and sharpness
for movie watching

Enables or disables local
dimming mode.

menu to their default values

Sound menu options

Option Values Function Notes

Volume

Sound Mode

Treble

0–100 Setsthe volume [N/A]

L50–R50 Setsthe high frequency sound [N/A]

You can modifythis option only
if you select User in Color
Temperature.

[N/A]

[N/A]

[N/A]

47 smarttech.com/kb/171038

APPENDIX A

USING THE ON-SCREEN DISPLAY MENU

Option Values Function Notes

Bass

EQ

120 Hz

500 Hz

1.2 kHz

7.5 kHz

12 kHz

Balance

Audio Input

L50–R50 Setsthe low frequency sound [N/A]

0–100 Setsthe sound equalization at

120Hz

0–100 Setsthe sound equalization at

500Hz

0–100 Setsthe sound equalization at

1.2kHz

0–100 Setsthe sound equalization at

7.5kHz

0–100 Setsthe sound equalization at

12kHz

L50–R50

OR

-50–50

[Depends on the
current video
input]

Balances the left and right
volume

Sets the audio input source If HDMI is the current video

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

input,the available values are
HDMI and USB.

If OPS/HDMI is the current
videoinput,the available values
are OPSDigitaland USB.

Sound Reset

[N/A] Resets all options in the Sound

menu to their default values

OSD menu options

Option Values Function Notes

Language

OSDTurn Off

OSDReset

[Languages] Sets the on-screen display

menu’s language

Off

5 seconds

10 seconds

15 seconds

[N/A] Resets all options in the OSD

Sets the time of inactivity before
the on-screen display menu
turns off

menu to their default values

[N/A]

[N/A]

[N/A]

[N/A]

48 smarttech.com/kb/171038

APPENDIX A

USING THE ON-SCREEN DISPLAY MENU

Setup menu options

Option Values Function Notes

Power Save

Monitor ID

FBCControl

Wake to Touch

Proximity

Re-enable Time

Auto Power Off

Video input detect

On

Off

1–100 Specifies a unique ID for the

On

Off

On

Off

On

Off

1Min.–10Min. Sets how long the boar d waits

15Min.–240Min. Sets how long the board waits

On

Off

Enables or disables PowerSave
mode

board

Enables or disables the front
control panel

Enables or disables the ability to
wake the boards by touching
the screen.

Enables or disables presence
detection

before detecting motion again

before turning off

Enables or disables video input
detection

When Power Save m ode is
enabled and there is no video
input,the board displays
NoSignal for 25 seconds
before turning off.

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

With video input detection,the
board displays the default video
input when there are no
computers or other devices
connected.

Video input detection is useful
in scenarios where a user
connects a laptop to the board
for a m eeting and forgets to
return to the default video input
after disconnecting the laptop.

Video input detect

Lync®Room Reset

Setup Reset

Factory Reset

49 smarttech.com/kb/171038

Off

OPS/HDMI

OPS/DisplayPort

[N/A] Resets options in allmenus to

[N/A] Restores the setup settings to

[N/A] Resets options in allmenus to

Specifies the default video input
source when video input
detection is enabled

their default values (for a
SMART Room System™ with
Skype® for Business)

their default value

their default values

With video input detection,the
board displays the selected
videoinput when there are no
computers or other devices
connected.

Video input detection is useful
in scenarios where a user
connects a laptop to the board
for a m eeting and forgets to
return to the default video input
after disconnecting the laptop.

[N/A]

[N/A]

[N/A]

APPENDIX A

USING THE ON-SCREEN DISPLAY MENU

Multi-Window menu options

Option Values Function Notes

Multi-Window Mode

Audio Input

Window1

Window2

Window3

Window4

Off

Dual

Quad

Window1

Window2

WIndow3

Window4

[Depends on the
model]

[Depends on the
model]

[Depends on the
model]

[Depends on the
model]

Sets the number of video inputs
displayed on the board’s screen
to one (Off),two (Dual) or four
(Quad)

Sets the audio input source
when multiple video inputs are
displayed

Select the videoinput for the
first window

Select the videoinput for the
second window

Select the videoinput for the
third window

Select the videoinput for the
fourth window

If you use this feature, be aware
that SMARTdoesn’tsupport
touch while multiple input
sources are displayed on the
board.

You can modifythis option only
if you select Dual or Quad in
Multi-Windows Mode.

You can modifythis option only
if you select Dual or Quad in
Multi-Windows Mode.

You can modifythis option only
if you select Dual or Quad in
Multi-Windows Mode.

You can modifythis option only
if you select Quad in
Multi-Windows Mode.

You can modifythis option only
if you select Quad in
Multi-Windows Mode.

About menu options

Option Values Function Notes

Model Number

Serial Number

Scalar firmware version

Touch firmware version

OPS Information

[N/A] Displays the board’s model

number

[N/A] Displays the board’s ser ial

number

[N/A] Displays the board’s scalar

firmware version

[N/A] Displays the board’s touch

firmware version

[N/A] Displays whether a moduleis

installedin the accessory slot

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

50 smar ttech.com/kb/171038

Appendix B

settings

About device 51

Diagnostics 52

Language 52

Country 52

Wi-Fi 53

Advanced Wi-Fi options 53

Ethernet 54

Date & time 54

Usage Data 55

Applications 55

You can access the SMARTkapp iQ board settings using the icon in the launcher.

NOTE

These settings aren’t available on older versions of the AM30 appliance.

About device

Option Values Function Notes

Product nam e

Legal information

Build number

Touch controller version

[N/A] Displays the SMARTkapp iQ board’s

name

[N/A] Displays the open sour ce licenses,

the SMARTend user license
agreement and SMARTintellectual
property information

[N/A] Displays the SMARTkapp iQ board’s

buildnumber

[N/A] Displays the SMARTkapp iQ board’s

touch controller version

[N/A]

[N/A]

[N/A]

[N/A]

51 smar ttech.com/kb/171038

APPENDIX B

ADJUSTING THE SMARTKAPP IQ SETTINGS

Option Values Function Notes

Scaler version

Serial number

Bluetooth address

Up time

Factory data r eset

[N/A] Displays the SMARTkapp iQ board’s

scaler version

[N/A] Displays the SMARTkapp iQ board’s

serial number

[N/A] Displays the SMARTkapp iQ board’s

Bluetooth address

[N/A] Displays how long the SMARTkapp

iQ board has been turned on

[N/A] Resets all options to their default

values

[N/A]

[N/A]

[N/A]

Turning off the board r estarts the
up time to 0.

[N/A]

Diagnostics

Option Values Function Notes

Write logs to USB

Touch & calibration

Show touches

[N/A] Copy diagnosticlogs to a USB drive [N/A]

[N/A] Calibrate the SMARTkapp iQ board [N/A]

[N/A] Displays visual feedback of touches

on the screen

[N/A]

Pointer location

[N/A] Displays touch feedback [N/A]

Language

Option Values Function Notes

Language

[Languages] Sets the language for the

SMARTkapp iQ board settings
menu

To select a different language for
the on-screen display menu for the
interactive flat panel,see Language
on page48.

Country

Option Values Function Notes

Country

[Countries] Sets the SMARTkapp iQ board’s

country

[N/A]

52 smarttech.com/kb/171038

APPENDIX B

ADJUSTING THE SMARTKAPP IQ SETTINGS

Wi-Fi

Option Values Function Notes

Wi-Fi

Scan

WPSPin Entry

Wi-Fi Direct

Advanced

WPSpush button

[Wireless
networks]

[N/A]

[N/A] [N/A] Not used

[N/A] [N/A] Not used

[N/A]

Select a wireless network

Scan for wireless networks

Set advanced options for

Wi-Fi

[N/A]

Connect to a wireless

[N/A]

[N/A]

See Advanced Wi-Fioptions
below for the options.

[N/A]

network using Wi-Fi

Protected Setup

Add network

[N/A]

Add a wireless network

[N/A]

Advanced Wi-Fi options

Option Values Function Notes

Advanced

[N/A] [N/A] [N /A]

Network notification

Keep Wi-Fion during
sleep

Scanning always
available

Wi-Fi frequencyband

Install certificates

Wi-Fi optimization

MACaddress

IPaddress

[N/A] Notifies you when an open wireless

network is available

Always, Only
when pluggedin,
Never

[N/A] Allow Google’s location service and

Auto, 5 Ghz, 2.4
Ghz

[N/A] Install certificates to connect to a

[N/A] Minimize battery usage when Wi-Fi

[N/A] Displays the SMARTkapp iQ board’s

[N/A] Displays the SMARTkapp iQ board’s

Determines if the Wi-Firemains on if
the boar d goes to sleep

other applications to scan for
networks, even when Wi-Fi is turned
off

Wi-Fi frequencyband [N/A]

network

is enabled

MACaddress

IPaddress

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

53 smarttech.com/kb/171038

APPENDIX B

ADJUSTING THE SMARTKAPP IQ SETTINGS

Ethernet

Option Values Function Notes

IP address

MACaddress

StaticIP setting

Use static IP

IPaddress

Netmask

Gateway

DNS 1

DNS 2

[N/A] Displays the SMARTkapp iQ board’s

IPaddress

[N/A] Displays the SMARTkapp iQ board’s

MACaddress

[N/A] [N/A] [N/A]

[N/A] Sets the SMARTkapp iQ board’s IP as

a static IPaddress

0.0.0.0–

255.255.255.255

[N/A] [N/A]

0.0.0.0–

255.255.255.255

0.0.0.0–

255.255.255.255

0.0.0.0–

255.255.255.255

Sets the SMARTkapp iQ board’s IP
address

Sets the SMARTkapp iQ board’s
default network gateway

Sets the SMARTkapp iQ board’s IP
address for your network’sprimary
domain name server

Sets the SMARTkapp iQ board I P
address for your network’s
secondary domain name server

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

[N/A]

Date & time

Option Values Function Notes

Automatic date & time

Set date

Set time

Select time zone

Use 24-hour format

Choose date format

[N/A] Sets the SMARTkapp iQ board’s

date and time automatically

[N/A] Sets the SMARTkapp iQ board’s

date

[N/A] Sets the SMARTkapp iQ board’s

time

[N/A] Sets the SMARTkapp iQ board’s

time zone

[N/A] Displays the SMARTkapp iQ

board’s time using the 24-hour
clock

[N/A] Sets the SMARTkapp iQ board’s

date format

[N/A]

Disable Automatic date & time to
set the date m anually

Disable Automatic date & time to
set the time manually

[N/A]

[N/A]

[N/A]

54 smarttech.com/kb/171038

APPENDIX B

ADJUSTING THE SMARTKAPP IQ SETTINGS

Usage Data

Option Values Function Notes

Share Usage Data [N/A] Sends usage statistics and error

reports to SMART

Applications

Option Values Function Notes

Launcher [N/A] Select the applications a vailable

on the launcher

See Adding or removing
applications from the launcher on
page27 for more information.

[N/A]

55 smarttech.com/kb/171038

Appendix C

Connecting a computer to the board 57

Configuring the computer’s serial interface settings 58

Power modes 58

Commands and responses 59

Command inventory 61

Power state 62

Source 62

Video 63

Audio 65

Multi-Window 66

System information 68

You can connect a computer to the room control input on the SMARTkappiQ board to remotely

select video inputs, turn the board on or off and get information about the board’s current settings,

such as contrast and power state.

Connecting a computer to the board

To connect a computer to the board

Connect an RS-232 cable from the computer’s serial output to the room control input on the

connector panel.

SMARTkappiQ 55
SMARTkappiQ 65

57 smarttech.com/kb/171038

SMARTkappiQ 75

APPENDIX C

REMOTELY MANAGING THE BOARD

IMPORTANT

Do not use a null modem cable. Use only a standard RS-232 cable.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the board.

To configure the computer’s serial interface

1. Turn on the board.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the board can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

Power modes

The board has three power modes:

l On

l Power Save

l Standby

58 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

All commands are available when the board is on. Some commands are available when the board

is in Standby mode.

Commands and responses

To access board information or to adjust board settings using the room control system, type

commands after the command prompt (>), and then wait for the response from the board.

CORRECT

>get contrast

contrast=55

If you type a command that the room control system doesn’t recognize, you receive an invalid

command response.

In the example below, the user included an extra space in the contrast command.

INCORRECT

>set con trast=65

invalid cmd=set con trast=65

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

To view a list of available commands

Type ? at the command prompt, and then press ENTER.

59 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

To identify the current value of a setting

Use the get command.

This example shows how to get the contrast level:

>get contrast

contrast=55

To identify the current value of a setting for a specific video input

Use the get command and specify the video input.

This example shows how to get the contrast level for the HDMI video input:

>get contrast hdmi1

contrast hdmi1=65

NOTE

You must connect the video input to the board to identify a value for it, but the video input

doesn’t need to be in use.

To assign a value to a setting

Use the set command.

This example sets the contrast level to 65:

>set contrast=65

contrast=65

To assign a value to a setting for a specific video input

Use the set command and specify the video input.

This example sets the contrast level to 70 for the HDMI video input:

>set contrast hdmi1=70

contrast hdmi1=70

60 smar ttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

NOTE

You must connect the video input to the board to set a value for it, but the video input

doesn’t need to be in use.

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the contrast level by 5:

>set contrast +5

contrast=70

This example decreases the contrast level by 15:

>set contrast -15

contrast=55

Command inventory

This section contains the commands for the board.

NOTES

l The icons in this section indicate the boards to which the commands apply:

Applies to all boards

Applies to SMARTkappiQ 55 and 65 boards only

Applies to SMARTkappiQ 75 boards only

l The Standby mode column indicates whether the command is available while the board is

in Standby mode.

61 smar ttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Power state

Use the following commands to identify power state settings.

Command Response Possible values Standby

mode

get intpowerstate intpowerstate=[Value] on

standby

dpms

novideo

confirm

proximitywait

welcome

get powerstate powerstate=[Value] on

off

standby

Use the following commands to assign power state settings.

Command Possible values Response Standby

set powerstate [Value] =on

=off

=standby

powerstate=[Value] Yes

Source

Use the following commands to identify source settings.

Yes

Yes

mode

Command Response Possible values Standby

get input input=[Value] hdmi1

ops/hdmi2

get input input=[Value] hdmi1

hdmi2

displayport

ops/hdmi

ops/displayport

get videoinputs videoinputs=[Value] hdmi1

ops/hdmi2

get videoinputs videoinputs=[Value] hdmi1

hdmi2

displayport

ops/hdmi

ops/displayport

62 smarttech.com/kb/171038

mode

Yes

Yes

Yes

Yes

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Response Possible values Standby

mode

get videoinputdetect videoinputdetect=[Value] ops/hdmi

ops/displayport

off

Use the following commands to assign source settings.

Command Possible values Response Standby

set input [Value] =hdmi1

=ops/hdmi2

=next

set input [Value] =hdmi1

=hdmi2

=displayport

=ops/hdmi

=ops/displayport

=next

set videoinputdetect [Value] =ops/hdmi

=ops/displayport

=off

input=[Value] Yes

input=[Value] Yes

videoinputdetect=[Value] No

No

mode

Video

Use the following commands to identify video settings.

Command Response Possible values Standby

get displaymode displaymode=[Value] standard

user

dynamic

get contrast contrast=[Value] 0–10 0 No

get brightness brightness=[Value] 0–100 No

get tint tint=[Value] 0–100 No

get sharpness sharpness=[Value] 0–100 No

get colortemp colortemp=[Value] norma l

warm

cool

user

mode

No

No

63 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Response Possible values Standby

get red red=[Value] 0–100 No

get green green=[Value] 0–100 N o

get blue blue=[Value] 0–10 0 No

get blacklevel blacklevel=[Value] 0–100 No

mode

get localdimming localdimming=[Value] on

off

Use the following commands to assign video settings.

Command Possible values Response Standby

set displaymode [Value] =standar d

=user

=dynamic

set contrast [Value] + [Incremental value]

- [Incrementalvalue]

=0–100

set brightness [Value] + [ Incremental value]

- [Incrementalvalue]

=0–100

set tint [ Value] + [ Increm ental value]

- [Incrementalvalue]

=0–100

set sharpness [Value] + [Incrementalvalue]

- [Incrementalvalue]

=0–100

displaymode=[Value] No

contrast=[Value] No

brightness=[Value] No

tint=[Value] No

sharpness=[Value] N o

No

mode

set colortemp [Value] =normal

=warm

=cool

=user

set red [Value] +[Incremental value]

- [Incrementalvalue]

=0–100

set green [Value] + [Incremental value]

- [Incrementalvalue]

=0–100

set blue [Value] +[Increm ental value]

- [Incrementalvalue]

=0–100

64 smarttech.com/kb/171038

colortemp=[Value] No

red=[Value] No

green=[Value] No

blue=[Value] N o

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Possible values Response Standby

mode

set blacklevel [Value] + [Incremental value]

- [Incrementalvalue]

=0–100

set localdimming [Value] =on

=off

set picturereset [Value] =yes picturereset=[Value] No

blacklevel=[Value] No

localdimming=[Value] No

Audio

Use the following commands to identify audio settings.

Command Response Possible values Standby

get volume volume=[Value] 0–100 No

get mute mute=[Value] on

off

get audioinput audioinput=[Value] usbaudio

HDMI

OPSdigital

get treble treble=[Value] 0–100 No

mode

No

No

get bass bass=[Value] 0–100 No

get audioeq120 audioeq120=[Value] 0–100 No

get audioeq500 audioeq500=[Value] 0–100 No

get audioeq1200 audioeq1200=[Value] 0–100 No

get audioeq7500 audioeq7500=[Value] 0–100 No

get audioeq12k audioeq12k=[Value] 0–100 No

get balance balance=[Value] 0–100 No

Use the following commands to assign audio settings.

Command Possible values Response Standby

set volume [Value] + [Incremental value]

- [Incrementalvalue]

=0–100

volume=[Value] No

mode

65 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Possible values Response Standby

mode

set mute [Value] =on

=off

set audioinput [Value] =usbaudio

=HDMI

=OPSDigital

set treble[Value] + [Incrementalvalue]

- [Incrementalvalue]

=0–100

set bass [Value] + [Incrementalvalue]

- [Incrementalvalue]

=0–100

set audioeq120 [Value] =0–100 audioeq120=[Value] No

set audioeq500 [Value] =0–100 audioeq500=[Value] No

set audioeq1200 [Value] =0–100 audioeq1200=[Value] No

set audioeq7500 [Value] =0–100 audioeq7500=[Value] No

set audioeq12k [Value] =0–100 audioeq12k=[Value] No

set balance [Value] + [Incremental value]

- [Incrementalvalue]

=0–100

mute=[Value] No

audioinput=[Value] No

treble=[Value] No

bass=[Value] No

balance=[Value] No

set soundreset [Value] =yes soundreset=[Value] No

Multi-Window

Use the following commands to identify Multi-Window settings.

Command Response Possible values Standby

get mw mw=[Value] off

dual

quad

get mwaudioinput mwaudioinput=[Value] window1

window2

window3

window4

mode

No

No

66 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Response Possible values Standby

mode

get mwwindow1input mwwindow1input=[Value] hdmi1

get mwwindow2input mwwindow2input=[Value] hdmi1

get mwwindow3input mwwindow3input=[Value] hdmi1

get mwwindow4input mwwindow4input=[Value] hdmi1

Use the following commands to assign Multi-Window settings.

No

hdmi2

displayport

opshdmi

opshdmidisplayport

No

hdmi2

displayport

opshdmi

opshdmidisplayport

No

hdmi2

displayport

opshdmi

opshdmidisplayport

No

hdmi2

displayport

opshdmi

opshdmidisplayport

Command Possible values Response Standby

mode

set mw [Value] =off

=dual

=quad

set mwaudioinput [Value] =window1

=window2

=window3

=window4

set mwwindow1input [Value] =hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

set mwwindow2input [Value] =hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

mw=[Value] No

mwaudioinput=[Value] No

mwwindow1input=[Value] No

mwwindow2input=[Value] No

67 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Possible values Response Standby

mode

set mwwindow3input [Value] =hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

set mwwindow4input [Value] =hdmi1

=hdmi2

=displayport

=opshdmi

=opshdmidisplayport

mwwindow3input=[Value] No

mwwindow4input=[Value] No

System information

Use the following commands to identify system information settings.

Command Response Possible values Standby

get autopoweroff autopoweroff=[Value] 15–240 No

get fwverscr fwverscr=[Value] [Scalar version firmware

number]

get fwvertouch fwvertouch=[Value] [Touch controller firmware

version num ber]

mode

Yes

Yes

get serialtouch serialtouch=[Value] [Touch controller serial number] No

get opsinfo opsinfo=[Value] OPS

NO OPS

get usb usb=[Value] hdmi1

hdmi2

displayport

ops

No

No

68 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Command Response Possible values Standby

get language

1

language=[Value] English

Arabic

Danish

Germ an

Spanish

Finnish

French

Hebrew

Italian

Dutch

Norwegian

Portuguese

Russian

Swedish

Turkish

Chinese_sim

mode

No

get modelnum modelnum=[Value] [Model number] No

get serialnum serialnum=[Value] [Serialnumber] No

get proximityinstalled proximityinstalled=[Value] yes

no

get proximity proximity=[Value] on

Yes

off

get proximityreenable proximityreenable=[Value] 1–10 Yes

get proximitydetected proximitydetected=[Value] yes

No

no

get monitorid monitorid=[Value] 1 –100 No

get powersave powersave=[Value] on

No

off

get fbc fbc=[Value] on

No

off

get waketotouch waketotouch=[Value] on

No

off

1

Languages for the on-screen display menu only

69 smarttech.com/kb/171038

APPENDIX C

REMOTELY MANAGING THE BOARD

Use the following commands to assign system information settings.

Command Possible values Response Standby

mode

set autopoweroff [Value] + [Incremental value]

- [Incrementalvalue]

=15–240

set factoryreset [Value] =yes factoryreset=[Value] Yes

set language [Value]

set proximity [Value] =on

2

=English

=Arabic

=Danish

=German

=Spanish

=Finnish

=French

=Hebrew

=Italian

=Dutch

=Norwegian

=Portuguese

=Russian

=Swedish

=Turkish

=Chinese_sim

=off

autopoweroff=[Value] No

language=[Value] No

proximity=[Value] Yes

set proximityreenable [Value] =1–10 proximityreenable=[Value] Yes

set monitorid [Value] + [Incremental value]

- [Incrementalvalue]

=1–100

set lyncroom [Value] =reset lyncroom=[Value] No

set touchdetected [Value] =yes touchdetected=[Value] No

set powersave [Value] =on

=off

set fbc [Value] =on

=off

set waketotouch [Value] =on

=off

2

Languages for the on-screen display menu only

monitorid=[Value] No

powersave=[Value] No

fbc=[Value] No

waketotouch=[Value] No

70 sm arttech.com/kb/171038

Appendix D

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

The AM30 appliance contains a CR2032 battery. Recycle or dispose of batteries properly.

Perchlorate material

Battery contains perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for the materials table.

71 sm arttech.com/kb/171038

Index

A

air conditioning, 13, 34

AM30 appliance, 7

connector panel, 17

angle (mounting), 12

aspect ratio, 4

audio

configuring, 47, 65

controlling volume, 5

muting, 5

troubleshooting, 41

B

balance, audio, 48, 65

bass, 48, 65

batteries, 71

black level, 47, 64

brightness, 46, 63

Browser

troubleshooting, 38

computer

connecting, 19

condensation, 34

connector panel, 15

contrast, 47, 63

D

DisplayPort, 19

documentation, 9

dry-erase markers, 32

dust, 13, 32-33

E

eraser, 6

F

factory reset, 49

firmware updates, 27

front control panel, 5

C

calibration, 30

cameras

about, 4

cleaning, 32

chemicals, 32

cleaning

camera windows, 32

presence detection sensor, 33

reflective tape, 32

screen, 32

color temperature, 63

73 smarttech.com/kb/171038

G

glass cleaner, 32

H

hardware installation, 11, 31

hardware removal, 34

HDMI, 19, 62

height for mounting the board, 14

humidity, 33-34

INDEX

I

I/O extension module

connectors, 15

installation instructions, 10

K

knowledge base, 9

L

languages, 48, 69

interactive flat panel on-screen

display menu, 48

SMART kapp iQ board settings menu, 52

launcher

adding applications, 27

removing applications, 27

local building codes, 11

location for mounting the board, 13

M

M8 screws, 12

maintenance, 25

markers, 32

menu control panel, 45

mounting instructions, 11

O

on-screen display menu, 45

orientation, 29

P

packaging, 35

pens

about, 6

maintaining, 34

Perchlorate material, 71

permanent markers, 32

power, 13, 18, 21, 58, 62

presence detection sensor

about, 7

cleaning, 33

configuring, 69

troubleshooting, 38

R

recessed areas, 13

reflective tape channel, 4, 32

remote management, 57

reset, 25

room control, 57

RS-232, 57

S

serial number, 42, 50, 68

settings

SMART kapp iQ board, 51

sharpness, 47, 63

SMART Connection Wizard, 42

SMART Diagnostics, 42

SMART Ink

about, 8

installing, 22

updating, 28

SMART kapp app

about, 8

SMART kapp iQ functionality

installing the AM30 appliance for, 7

switching to, 23

SMART Product Drivers

about, 8

installing, 22

updating, 28

SMART Product Update, 28

SMART Settings, 29

smoke, 33

software installation, 22

software updates, 28

speakers

built-in, 7, 65

74 smarttech.com/kb/171038

INDEX

external, 19

specifications, 9

stand, 34

Standby mode, 49, 58, 62

sunlight, 34

Support center, 9

T

tint, 63

training, 9

transportation, 35

treble, 47, 65

U

updates

firmware, 27

software, 28

USB cables and connectors, 7, 19

V

vacuum cleaners, 33

ventilation, 13, 33

vertical mounting, 12

VESA mounting plate, 12

vibrations, 13

W

water, 32

WEEE Directives, 71

75 smarttech.com/kb/171038

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171038