SMART KAPP42, KAPP84 User Manual

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USER’S GUIDE

FOR MODELS KAPP42 AND KAPP84

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Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

Trad emark no tice

DViT, kapp, s marttech, the S MART log o and all SMART taglines are trade marks or reg ister ed trademarks o f S MARTTechnolo gie sULC in the U .S. and/or o ther countries. Ap ple , App S tore , iPhone and iP ad are trade marks of Appl e Inc., r egi stere d in the U.S . and o ther countries . Android and Goo gle Play are trademarks of Goo gle Inc. The Andro id r ob ot is re pr od uced or modifie d fro m wo rk cre ated and shared by G oog le and use d accor ding to ter ms d es crib ed i n the Creative Commons 3.0 Attribution Lice nse. T he Bluetoo th wor d mark is o wned b y the Blue tooth S IG, Inc. and any use o f such marks by S MARTTechnolo gie sULC is under lice nse. All o ther third-party pro duct and co mpany names may b e trade marks o f their re spe ctive o wners .

Copyri gh t n ot ice

© 2 015S MARTTechnolog ie sULC. All ri ghts r es erve d. No p art o f this p ublication may be re pr oduced, transmitted , transcribe d, s tore d in a r etrie val sys tem o r translated into any language in any fo rm b y any means without the pr ior written conse nt of SMARTTe chnolog iesU LC. Information in this manual is subj ect to change without notice and do es not r epr es ent a commitment on the p art o f SMART.

This p rod uct and/or use ther eof is cove re d by o ne or more o f the fol lowi ng U.S. patents:

www.smarttech.com/patents

06/2015

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Important information

WARNI NG

l The capture board includes instructions for installation on metal and wood stud walls and

certain masonry wall types only. A SMART hardware kit is available for these types of

installation. In the event that you need to install the capture board on reinforced concrete

walls, walls with plaster lath finishing or other types of walls, refer to your local building

authority for instructions, recommendations and safe work practices.

l Do not open or disassemble the capture board. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids the warranty.

l Ensure that any cables that cross the floor to the capture board are properly bundled and

marked to avoid a trip hazard.

l Ensure your installation complies with local building and electrical codes.

l Failure to follow the installation instructions shipped with the capture board could result in

injury and product damage which may not be covered by the warranty.

l To reduce the risk of fire or electric shock, do not expose the capture board to rain or

moisture.

l Use SMART supplied mounting hardware or hardware that is designed to properly support

the weight of the capture board.

l Use the power cable provided with the capture board. If a power cable is not supplied with

the capture board, please contact your supplier. Use only power cables that match the AC

voltage of the power outlet and that comply with your country’s safety standards.

l Do not place any heavy objects on the power cable. Damage to the cable could cause

shock, fire or product damage which may not be covered by the warranty.

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, includinginterference that may cause undesired operation.

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IMP ORTAN T INFORMATI ON

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC Rules.These limits a re designed to provide reasonable pr otection against har mful interference in a residentialinstallation. This equipment gener ates, uses and can r adiate radio frequency energy and, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation.I f this equipment does cause harmful interference to radio or television reception, which can be determined by tur ning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

l Reorient or r elocate the receiving antenna.

l Increase the separa tion between the equipment and r eceiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

l Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:Any changes or modifications not expressly approved by the party responsiblefor compliance could void the user’s authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with a ny other antenna or transmitter.

5.15–5.25 GHz frequency band operation is restrictedto indoor use only. Outdoor opera tions in the 5150~5250 M Hz are prohibited.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed a nd operated with minimum distance 20 cm between the radiator and your body.

Note: The country code selection is for the non-U.S.model only and is not a vailable to all U.S.models. Per FCC regulations, allWiFi products marketed in U.S.must be fixed to U.S. operation channels only.

Industry Canada statement

This device complies with RSS-210 of the Industry Canada Rules.Operation is subject to the following two conditions:(1) This device m ay not cause harmful interference, and (2) this device must accept any interference r eceived,including interference that may cause undesired operation.

Ce dispositifest conforme à la nor me CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence.Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Caution

(i) the devicefor operation in the band 5150-5250 MHz is only for indoor use to r educe the potentialfor harmful interference to co-channel mobile satellite systems;

(ii) the m aximum a ntenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725MHz shall comply with the e.i.r.p.limit; and

(iii) the maximum antenna gain permittedfor devices in the band 5725-5825 MHz shall complywith the e.i.r.p.limits specified for point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power radars are allocated as primar y users (i.e.,priority user s) of the bands 52505350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifs pour r éseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciableaux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MH z doit se conformer à la limite de p.i.r.e.;

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IMP ORTAN T INFORMATI ON

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5825 MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 M Hz et 5 650-5 850 MHz et que ces radar s pourra ient causer du brouillage et/ou des domma ges aux dispositifs LAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolledenvironment. This equipment should be installedand operated with minimum distance 20 cm between the radiator and your body.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé.Cet équipement doit être installé et utiliséavec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

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Contents

Important informat ion i

Federal Communication Commission interference statement i

Industry Canada statement ii

Chapter 1: Welcome 1

About this guide 1

About the SMARTkapp 42" capture board 2

About the SMARTkapp 84" capture board 3

About the SMARTkapp app 4

About this guide

This guide explains how to use your capture board. It includes the following information:

l How to use your capture board and the SMARTkapp app

l How to maintain your capture board for years of use

l How to troubleshoot issues with your capture board

This guide is intended for individuals who use and maintain capture boards. Other documentation

and resources are available for individuals who install capture boards.

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About the SMARTkapp 42" capture board

You can use the SMARTkapp 42" capture board to collaborate with others in a simple but powerful

way. Write and draw on the capture board as you would on a regular dry erase board. You can then

connect a Bluetooth®-enabled mobile device to the capture board by scanning a QuickResponse

(QR) code or by tapping the NearField Communication (NFC) tag. When you connect your mobile

device for the first time, you’re directed to the AppleAppStore℠ or GooglePlay™ store to

download the SMARTkapp app. After you download and install the app, you can use it to connect

to the capture board and share content with others.

The SMARTkapp 42" capture board product consists of the following components:

l Capture board

l Dry erase markers and eraser

l Mounting bracket and hardware

Capture board

The capture board features SMART’s proprietary DViT® (DigitalVisionTouch)

technology on a 42" (107cm) writing surface. DViT technology captures the

notes you make on the capture board using the dry erase markers and eraser.

The capture board’s Bluetooth 4.0 wireless technology (for Apple mobile

devices) or Bluetooth 2.1 + EDR wireless technology (for Android™ mobile

devices) then transfers your notes as a digital image to a connected mobile

device. Alternatively, you can save your notes to a FAT-formatted USB drive

by connecting it to the capture board’s USB 2.0 Type-A receptacle. You can

also use the capture board’s standard 500 mA USB 2.0 Type-A receptacle to

charge your smart phone.

Dry erase markers and eraser

The capture board comes with three dry erase markers and an eraser specially designed to work

with the captureboard.

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WEL COME

The capture board includes holders for one marker and the eraser as well as a storage area (on the

back of the capture board) for the other two markers.

Mounting bracket and hardware

You can use the supplied mounting bracket and hardware to mount the capture board on a wall.

Alternatively, you can mount the capture board using a standard VESA® 400 mm × 400 mm

mounting bracket.

About the SMARTkapp 84" capture board

You can use the SMARTkapp 84" capture board to collaborate with others in a simple but powerful

way. Write and draw on the capture board as you would on a regular dry erase board. Two people

can draw at the same time. You can then connect a Bluetooth-enabled mobile device to the

capture board by scanning a QuickResponse (QR) code or by tapping the NearField

Communication (NFC) tag. When you connect your mobile device for the first time, you’re directed

to the AppleAppStore or GooglePlay store to download the SMARTkapp app. After you

download and install the app, you can use it to connect to the capture board and share content

with others.

The SMARTkapp 84" capture board product consists of the following components:

l Capture board

l Dry erase markers and eraser

l Mounting bracket and hardware

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WEL COME

Capture board

The capture board features SMART’s proprietary DViT

technology on a 84" (213cm) writing surface. DViT

technology captures the notes you make on the

capture board using the dry erase markers and eraser.

The capture board’s Bluetooth 4.0 wireless technology

(for Apple mobile devices) or Bluetooth 2.1 + EDR

wireless technology (for Android mobile devices) then

transfers your notes as a digital image to a connected

mobile device. Alternatively, you can save your notes

to a FAT-formatted USB drive by connecting it to the

capture board’s USB 2.0 Type-A receptacle. You can

also use the capture board’s standard 500 mA USB 2.0

Type-A receptacle to charge your smart phone.

Dry erase markers and eraser

The capture board comes with six dry erase markers and an eraser specially designed to work with

the captureboard.

Mounting bracket and hardware

You can use the supplied mounting bracket and hardware to mount the capture board on a wall.

Alternatively, you can mount the capture board using a standard VESA 600 mm × 400 mm

mounting bracket.

About the SMARTkapp app

The SMARTkapp app enables you to connect your mobile device to the capture board and then

do the following:

l View notes you write on the capture board on your mobile device

l Share your notes with others

l Save your notes

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WEL COME

Writing and erasing notes

You can write and erase notes on the capture board just like you do on a traditional dry erase

board. To get the best performance out of the capture board, follow these best practices:

l Wait for the icons on the capture board to stop flashing before you begin writing.

l Write and draw using the markers provided with your capture board or a third-party marker

recommended by SMART. For a list of recommended third-party markers see

markers and eraser

l Hold the pen away from the tip and at a right (90°)angle to the boards surface.

l Ensure your palm, hand, arm and any loose clothing doesn’t touch the board while you’re

on page29.

writing.

l Write clearly with large text and spaced out ink strokes.

l Avoid writing too close to the edges and corners of the capture board.

l If two people are writing on an SMARTkapp 84" capture board, ensure there is least 8" (3 cm)

between the two pens, or the pen and eraser you are using.

Repla cing the

l While connected with the app, use only the eraser provided with the capture board.

l While erasing, hold the eraser flat against the board.

l Clean the eraser and capture board periodically following the instructions provided in this

guide (see

Cleaning the capture board

on page27).

Viewing notes

During a session, you can view the notes you’ve written on the capture board on your mobile

device. As you write or erase notes, the changes appear on your mobile device automatically.

By default, your mobile device displays the capture board’s entire writing surface. You can use

gestures to zoom in, zoom out and pan:

Zoom in Zoom out Pan

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USING THE CAP TUR E BOARD

NOTE

As you zoom in or out, grid lines appear on the writing surface to indicate the level of

magnification.

Sharing notes

During a session, you can use the SMARTkapp app to invite up to five others to view your notes on

their devices.

When others receive your invitation, they press or click a link to view your session in their Internet

browsers; they don’t need to install additional software or otherwise configure their devices.

Alternatively, others can choose to install the SMARTkapp app on their mobile devices and use it

to connect to your session.

As you make changes to your notes, others see these changes in real time. They can also zoom in

or out, and save, view and export snapshots.

NOTE

l The SMARTkapp viewer supports the following browsers:

Android mobile devices

Apple mobile devices

Comput ers

l You can share notes only as long as the SMARTkapp app is running on your mobile device

GoogleChrome™ for Android 39.0.2171.93 or later

Safari 8 or later

InternetExplorer® 10 or later

GoogleChrome 39.0.2171.95 or later

Safari 8.0 or later

Mozilla®Firefox® 34.0.5 or later

and your mobile device is connected to a capture board.

l You can export saved snapshots of notes without connecting your mobile device to a

captureboard (see

Exporting snapshots

on page17).

To share your notes

1. Connect your mobile device to the capture board (see

Starting a session

on page11).

Press I nvit e , and then press Send Link.

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USING THE CAP TUR E BOARD

3. Select the app you want to use to send the invitation.

4. Use the selected app to send the invitation.

Saving snapshots of notes using the app

As you write notes on the capture board, you might want to save snapshots of your notes from time

to time during the session.

After you save snapshots, you can do the following:

l View the snapshots

l Change the order of the snapshots (Apple mobile devices only)

l Share the snapshots as JPEG or PDF files

l Delete the snapshots

Saving snapshots

To save a snapshot

1. Start or connect to a session (see

session

Press Capture on the capture board.

on page20).

Press Capture in the app.

The app saves a snapshot of your notes.

NOTE

The

Library

button in the bottom-right corner of the screen indicates how many

snapshots have been saved in the current session.

Starting a session

on page11 or

Connecting to another

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Viewing snapshots

To view snapshot s in the current session

1. Save one or more snapshots in the current session (see

Press Library .

Saving snapshots

The session’s snapshot library appears.

3. Press a snapshot’s thumbnail image to view it.

TIP

You can use the zoom in, zoom out and pan gestures when viewing the snapshot (see

Viewing notes

on page13).

To view snapshot s in previous sessions

1. If you’re currently in a session, disconnect (see

On an Apple mobile device, press Library .

Disconnecting the app

on page20).

On an Android mobile device, press Library .

The

Library

screen appears.

above).

3. Press a session’s row to view the snapshots saved for that session.

The session’s snapshot library appears.

4. Press a snapshot’s thumbnail image to view it.

TIP

You can use the zoom in, zoom out and pan gestures when viewing the snapshot (see

Viewing notes

on page13).

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Changing the order of snapshots

To change the order of snapshots in previous sessions

1. If you’re currently in a session, disconnect (see

Press Library .

The

Library

3. Press a session’s row to view the snapshots saved for that session.

The session’s snapshot gallery appears.

4. Press Select.

5. Drag a snapshot’s thumbnail to change its order.

6. Press D one.

screen appears.

Disconnecting the app

on page20).

Exporting snapshots

To export a snapshot

1. View the snapshot you want to export (see

On an Apple mobile device, press Export , and then select Save t o Camera Roll or Share as

PDF .

Viewing snapshots

on page15).

On an Android mobile device, press Menu , and then select Share as Image or ShareasPDF.

3. If you selected Share as Image or Share as PDF, select the app you want to use to share the

snapshot.

4. Use the selected app to share the snapshot.

To export all snapshots saved in the current session

1. Save one or more snapshots in the current session (see

Press Library .

The

Library

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screen appears.

Saving snapshots

on page15).

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CHAPTER 2

USING THE CAP TUR E BOARD

On an Apple mobile device, press Export .

On an Android mobile device, press Menu , and then select Share as Image or ShareasPDF.

4. Select the app you want to use to export the snapshots.

5. Use the selected app to export the snapshots.

To export all snapshots saved in a previou s session

1. If you’re currently in a session, disconnect (see

On an Apple mobile device, press Library .

Disconnecting the app

On an Android mobile device, press Library .

The

Library

screen appears.

3. Press a session’s row to view the snapshots saved for that session.

The session’s snapshot gallery appears.

On an Apple mobile device, press Export .

On an Android mobile device, press Menu , and then select Share as PDF.

5. Select the app you want to use to export the snapshots.

6. Use the selected app to export the snapshots.

Deleting snapshots

on page20).

To delete a snapshot from a previous session

1. If you’re currently in a session, disconnect (see

On an Apple mobile device, press Library .

On an Android mobile device, press Library .

The

Library

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screen appears.

Disconnecting the app

on page20).

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CHAPTER 2

USING THE CAP TUR E BOARD

3. Press the session that contains the snapshot you want to delete.

The session’s snapshot gallery appears.

4. Press the snapshot you want to delete.

Press D elete , and then press Delete.

To delete a previous session on an Apple mobile device

1. If you’re currently in a session, disconnect (see

Press Library .

The

Library

3. Press Edit.

Press the session’s Delete button, and then press Delete.

5. Press Done.

To delete a previous session on an Android mobile device

1. If you’re currently in a session, disconnect (see

Press Library .

The

Library

Press Menu , and then select Select.

4. Select the session.

Press D elete , and then press Delete.

screen appears.

Disconnecting the app

on the next page).

Saving snapshots of notes to a USB drive

If you don’t have access to a mobile device or would prefer to save snapshots of your notes using

another means, you can save PDF snapshots to a FAT-formatted USB drive.

To save a snapshot

1. Connect the USB drive to the USB 2.0 Type-A receptacle on the side of the capture board.

Press Capture or USB on the capture board.

The capture board saves a snapshot of your notes to the USB drive.

3. Disconnect the USB drive from the capture board when you’re done saving snapshots.

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USING THE CAP TUR E BOARD

Disconnecting the app

The app disconnects from the current session in the following situations:

l You close the app.

l The app closes automatically after a period of non-use.

l The app is connected to a capture board, and the capture board is outside of your mobile

device’s Bluetooth communication range, which is approximately 33' (10 m).

NOTE

When you connect an Android mobile device to the capture board, an icon appears in the

notification area. This icon indicates when the mobile device is connected to the captureboard:

Connected Disconnected

To disconnect the app manually

Press D isconnect in the top left corner of the SMARTkapp app screen, and then press

Disconnect.

Hold Blu etoot h on the capture board until it turns solid red.

Connecting to another session

If another person shares his or her session with you, you can connect to that session using the

SMARTkapp app on your mobile device. Once connected, you can do everything in the other

person’s session that you can do in your own sessions:

l View notes

l Share notes

l Save snapshots of notes

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To connect to anot her session

1. Open the email you received from the other person on your mobile device.

2. Press the link in the email.

The SMARTkapp app opens, displaying the notes the other person is sharing.

NOTE

If the SMARTkapp app isn’t installed on your mobile device, follow the on-screen

instructions to install it.

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Chapter 3

Upgrading to a plus subscription 23

Setting default preferences 24

Changing preferences for an individual session 25

You can upgrade the SMARTkapp app to a plus subscription to take advantage of additional

features.

Upgrading to a plus subscription

When you upgrade to a plus subscription, you can:

l Share your session with up to 250 viewers

l Protect your sharing session with a password

l Assign a static link to your session and share the static link before a meeting starts

l Share snapshots as watermark-free PDFs and images

To upgrade t o a plu s subscription

On an Apple mobile device, press Sett ings .

On an Android mobile device, press Menu , and then press Settings.

2. Press Go Premium.

The

Go Premium

screen appears.

3. Press the per month button or the per year button.

NOTE

Prices vary by region.

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UP GRADING TO A PLU S SUBSCRIPTION

4. On an Apple mobile device, type your password for the App Store.

On an Android mobile device, type your password for GooglePlay.

After subscribing successfully, you receive an email receipt with details of your purchase.

Setting default preferences

After you upgrade to a plus subscription, you can set the following preferences:

l A password for protecting sessions

l A static or dynamic link for sessions:

A static link provides a permanent link to sessions. You can send the link before meetings

start to simplify meeting startup.

A dynamic link provides a new link for each sharing session.

NOTE

If you choose to use a static link, an option to send the static link appears in the preferences.

To use a password

On an Apple mobile device, press Sett ings .

On an Android mobile device, press Menu , and then press Settings.

2. Press Sharing, and then press Password.

The

Enter Password

screen appears.

3. Select Require a Password.

4. Type up to 32 characters for a password.

5. Press OK.

To remove t he password

On an Apple mobile device, press Sett ings .

On an Android mobile device, press Menu , and then press Settings.

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UP GRADING TO A PLU S SUBSCRIPTION

2. Press Sharing, and then press Password.

The

Enter Password

3. Deselect R equire a Password.

4. Press Done.

To use a st at ic link

On an Apple mobile device, press Sett ings .

On an Android mobile device, press Menu , and then press Settings.

2. Press Sharing, and then select St at ic Link.

3. Optionally, press Send Link, and then select a method to send the static link to others.

screen appears.

Changing preferences for an individual session

You can change preferences from their default values for an individual session.

To change preferences for an individual session

Press I nvit e , and then press Opt ions.

The

Options

2. Select the preferences you want to use for your current session.

3. If you want to make these new preferences your default preferences, select Save as Default

Options.

4. Press Send Link.

screen appears.

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Chapter 4

Cleaning the capture board 27

Cleaning the capture board 28

Cleaning the reflective bezels and corner sensors 28

Cleaning the eraser 29

Transporting the capture board 29

Replacing the markers and eraser 29

This chapter explains how to maintain the capture board for years of use.

Cleaning the capture board

With proper care, the capture board will provide years of trouble-free service. Follow these tips to

keep the capture board clean:

CAUTION

l Disconnect the capture board from power before cleaning it.

l Do not spray cleaner directly onto the capture board’s writing surface, reflective frame or

corner sensors.

l SMART recommends that you clean the capture board monthly to ensure optimal

performance.

l Do not allow excess cleaner to flow onto the frame’s reflective surfaces.

l Remove any dry erase ink residue from the frame’s reflective surfaces.

l Do not use compressed air to clean the camera windows or bezels.

l The digital cameras located in the frame are protected from dust and dirt by windows. In

extremely dusty environments, spray a household, alcohol-free glass cleaner, such as

Windex® cleaner, on a cotton swab and rub it gently on the windows. Do not use

compressed air to clean the cameras, and do not apply too much pressure because doing

so could damage the reflective surfaces or the cameras.

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MAIN TAINING THE CAPTURE BOARD

Cleaning the capture board

CAUTION

l Disconnect the capture board from power before cleaning it.

l Do not spray cleaner directly onto the capture board’s writing surface, perimeter reflective

tape or sensors.

Ink left on the capture board’s writing surface for a long period of time might be harder to clean off.

To remove dry erase ink residue, follow the instructions below.

To clean the capture board

1. Spray a small amount of water or cleaner onto a clean lint-free cloth or paper towel.

IMPORTANT

Acceptable cleaners include water, dry eraser cleaners, Windex glass cleaner and isopropyl

alcohol.

2. Clean the capture board’s surface.

Cleaning the reflective bezels and corner sensors

CAUTION

Disconnect the capture board from power before cleaning it.

TIP

SMART recommends cleaning the corner sensors last in case the previous cleaning instructions

leave debris on the sensors.

The capture board uses digital sensors and reflective tape on the perimeter of the writing surface

to digitally capture your writing. Excessive buildup of dust or dry erase residue on the reflective

tape surface and sensors can impair performance. The bottom reflective frame and corner sensors

are most likely to collect excessive dust and dry erase ink residue over time.

To clean the reflective bezels and corner sensors—Method 1

Carefully vacuum the areas where you notice a buildup of excessive dust and dry erase

residue.

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CHAPTER 4

MAIN TAINING THE CAPTURE BOARD

To clean the reflective bezels and corner sensors—Method 2

1. Spray a small amount of water or cleaner onto a clean lint-free cloth or paper towel.

IMPORTANT

Acceptable cleaners include water, Windex glass cleaner and isopropyl alcohol.

Starting at the corners, wipe inwards to avoid wiping dry erase residue and dust onto

the corner sensors

2. Using a clean, moistened lint-free cloth, gently wipe the corner sensors at the bottom of the

capture board. Ensure the frame and corner sensors are free of dust and residue.

Cleaning the eraser

The eraser can be used to erase ink from the capture board surface. Over time, the eraser felt

collects dry erase ink residue and becomes less effective at erasing.

To clean the eraser felt

1. Rinse the eraser felt under cold running tap water.

2. While wearing gloves, apply a mild soap or detergent and rub the eraser felt with your fingers.

3. Rinse the eraser felt thoroughly under cold running tap water

4. Remove excess water by pressing the felt against a towel or paper towel.

5. Allow the eraser felt to air dry completely.

Transporting the capture board

Save the original packaging to repack the capture board if needed. This packaging was designed

with optimal shock and vibration protection. If the original packaging isn’t available, you can

purchase the same packaging directly from your authorized SMART reseller.

CAUTION

Transport the capture board only in original or replaced packaging. Transporting the capture

board without correct packaging voids the warranty and could lead to product damage.

Replacing the markers and eraser

The SMARTkapp 42" capture board comes with three dry erase markers and one eraser.

The SMARTkapp 84" capture board comes with six dry erase markers and one eraser.

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CHAPTER 4

≥ 9/16"

(≥ 14 mm)

≥ 3/16"

(≥ 5 mm)

1/8–1/4"

(3–5.5 mm)

≤ 3/8"

(≤ 9 mm)

MAIN TAINING THE CAPTURE BOARD

If you misplace the markers or if they run dry, you can replace them with third-party dry erase

markers. The barrel of third-party dry erase markers can be any length and diameter, but the tip

and nib must be within the following dimensions:

For best results, SMART recommends these third-party replacement markers:

l BIC® Magic Marker® dry erase liquid markers, fine tip

l Expo® low odor fine tip dry erase markers

l Staples® Remarx™ dry erase markers, bullet tip

l Melissa & Doug® dry erase markers

CAUTION

The following pens are not recommended for use with the capture board.

l BIC Great Erase Grip® dry erase markers

l Board Dudes®

l Liqui-Mark®

l Quartet®

If you misplace the eraser, you can purchase a replacement from the Store for SMARTParts

(seesmarttech.com/Support/PartsStore).

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Page 39

Chapter 5

What the indicator lights mean 31

Startup 31

After startup 31

Status 32

Bluetooth 32

USB 33

Capture 33

Troubleshooting 34

This chapter explains how to troubleshoot common issues with the capture board and the

SMARTkapp app.

What the indicator lights mean

SMARTkapp capture boards include four indicator lights. The indicator lights are in the bottom-

right corner of SMARTkapp 42" capture boards and on the pen ledge of SMARTkapp 84" capture

boards.

Startup

When you first connect the capture board to a power source, the indicator lights turn on and off in

the following order until the capture board is ready for use:

l Status

l Bluetooth

l USB

l Capture

After startup

When the capture board is ready for use, you can refer to the indicator lights to see the capture

board’s status and to diagnose common issues.

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CHAPTER 5

TROUBLESHOOTING

Stat us

Off What it means:

The capture board isn’t receiving power.

What to do:

Ensure the capture board is connected to a power supply

and is receiving power.

If the Status light is still off, contact SMARTSupport for

assistance.

On What it means:

The capture board is receiving power and is working properly.

Flashing (aft erstart up) What it means:

The capture board is receiving power but isn’t working properly.

What to do:

Write on the capture board using only compatible markers.

Ensure there are no obstructions (including markers) in the

frame.

Clean the writing surface and frame.

If the Status light continues to flash, contact SMARTSupport

for assistance.

Bluetooth

Off What it means:

The capture board isn’t connected to a mobile device.

The capture board was previously connected to a mobile

device but the SMARTkapp app on the mobile device isn’t running or the device has moved out of the capture board’s Bluetooth communication range.

What to do:

If you previously connected the mobile device, ensure the SMARTkapp app is running and the device is within the capture board’s Bluetooth communication range.

Flashing What it means:

The capture board is connecting to a mobiledevice.

On What it means:

The capture board is connected to a mobiledevice.

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CHAPTER 5

TROUBLESHOOTING

Flashing red What it means:

The capture board is disconnecting from the mobile device.

Solid red What it means:

The capture board has disconnected from the mobile device.

USB

Off What it means:

The capture board isn’t connected to a USB drive.

The capture board doesn’t recognize the connected

device as a USB drive.

What to do:

Connect only USB drives to the USB receptacle.

Flashing What it means:

The capture board is connecting to a USB drive.

The capture board is saving a snapshot of your notes to the

connected USB drive.

On What it means:

The capture board is connected to a USB drive.

Flashing red What it means:

The capture board is unable to save snapshots of your notes to the connected USB drive because the USB drive is full, is not FAT formatted or there’s another problem with it.

What to do:

Disconnect the USB drive, and then connect a different USB drive.

Capture

Off What it means:

The capture board isn’t connected to a USB drive or a mobile device.

Flashing What it means:

The capture board is saving a snapshot of your notes to the connected mobile device.

On What it means:

The capture board is connected to a USB drive or a mobile device.

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CHAPTER 5

TROUBLESHOOTING

Troubleshooting

The following are issues that you might encounter while using the SMARTkapp app.

Your mobile device doesn’t connect to the capt ure board.

Your mobile device doesn’t connect when you use the QR code.

Your mobile device doesn’t connect when you use NFC.

When you writ e on th e capt ure board, you r writ in g doesn’t appear in t he SMARTkapp app, or ext ra lines or other visual noise appear in the SMAR Tkapp app.

Make sure no other mobile devices are connected to the capture board. (The capture board can connect to only one mobile device at a time.)

Make sure your device’s rear-facing camera is working and

Bluetooth is enabled.

Ensure the QR code is clean and fully visible.

Position your mobile device so that your capture board’s

QR code appears in the center of the SMARTkapp app screen.

Ensure your mobile device supports NFC.

Ensure NFC and Bluetooth are enabled in your mobile

device’s settings.

Position your mobile device as close as possible to the NFC

tag on your capture board when connecting.

Ensure the capture board’s cameras and frame are clean.

Check for and remove any objects in the frame.

Ensure your hands, arms or loose clothing aren’t touching

the capture board as you write.

Write on the capture board using only compatible markers.

Keep your capture board away from bright light sources,

such as direct sunlight and incandescent lighting.

The SMARTkapp app displays t he “ Object blocking frame” message

34 smarttech.com/kb/170769

The SMARTkapp app displays this message whendirt on

the capture board’s frame obscures the sensors. To fix this, clean the capture board’s cameras and frame.

Page 43

Appendix A

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

More information

See smarttech.com/compliance for more information.

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Page 45

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SMAR TTECHNOLOGI ES

smar tkapp.com

smar tkapp.com/support

smar ttech.com/kb/170769

SMART KAPP42, KAPP84 User Manual

Important information

Federal Communication Commission interference statement

Radiation exposure statement

Industry Canada statement

Caution

Avertissement

Radiation exposure statement

Déclaration d’exposition aux radiations

About this guide

Capture board

Dry erase markers and eraser

Mounting bracket and hardware

Capture board

Dry erase markers and eraser

Mounting bracket and hardware

Other documentation and resources

Specifications

Installation instructions

Tutorial and Help

Training

Frequently asked questions

Security information

Support center and knowledge base

About QR codes and NFC

Installing the app and starting it for the first time

Starting a session

Writing and erasing notes

Viewing notes

Sharing notes

Saving snapshots of notes using the app

Saving snapshots

Viewing snapshots

Changing the order of snapshots

Exporting snapshots

Deleting snapshots

Saving snapshots of notes to a USB drive

Disconnecting the app

Connecting to another session

Upgrading to a plus subscription

Setting default preferences

Changing preferences for an individual session

Cleaning the capture board

Cleaning the capture board

Cleaning the reflective bezels and corner sensors

Cleaning the eraser

Transporting the capture board

Replacing the markers and eraser

What the indicator lights mean

Startup

After startup

TROUBLESHOOTING

Waste Electrical and Electronic Equipment (WEEE)

More information