SMART kapp User Manual

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USER’S GUIDE

FOR MODEL KAPP42

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Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

Trad emark no tice

DViT, kapp, s marttech, the S MART log o and all SMART taglines are trade marks or reg ister ed trademarks o f S MARTTechnolo gie sULC in the U .S. and/or o ther countries. Ap ple , App S tore , iPhone and iP ad are trade marks of Appl e Inc., r egi stere d in the U.S . and o ther countries . Android and Goo gle Play are trademarks of Goo gle Inc. The Andro id r ob ot is re pr od uced or modifie d fro m wo rk cre ated and shared by G oog le and use d accor ding to ter ms d es crib ed i n the Creative Commons 3.0 Attribution Lice nse. T he Bluetoo th wor d mark is o wned b y the Blue tooth S IG, Inc. and any use o f such marks by S MARTTechnolo gie sULC is under lice nse. All o ther third-party pro duct and co mpany names may b e trade marks o f their re spe ctive o wners .

Copyri gh t n ot ice

© 2 014SMARTTe chnolo gie sULC. All r ights re ser ved . No p art of this p ublication may b e r epr od uced, transmitted, transcrib ed, store d in a re trieval s ystem or translated into any language in any fo rm b y any means without the pr ior written conse nt of SMARTTe chnolog iesU LC. Information in this manual is subj ect to change without notice and do es not r epr es ent a commitment on the p art o f SMART.

This p rod uct and/or use ther eof co ver ed b y one o r more of the follo wing U. S. patents.

www.smarttech.com/patents

10/2014

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Important information

WARNI NG

l Your SMART product includes instructions for installation on metal and wood stud walls and

certain masonry wall types only. A SMART hardware kit is available for these types of

installation (Part No. 1024563). In the event that you need to install your SMART product on

reinforced concrete walls, walls with plaster lath finishing or other types of walls, refer to

your local building authority for instructions, recommendations and safe work practices.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Ensure your installation complies with local building and electrical codes.

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Use SMART supplied mounting hardware or hardware that is designed to properly support

the weight of your product.

l Use the power cable provided with this product. If a power cable is not supplied with this

product, please contact your supplier. Use only power cables that match the AC voltage of

the power outlet and that comply with your country’s safety standards.

l Do not place any heavy objects on the power cable. Damage to the cable could cause

shock, fire or product damage which may not be covered by your warranty.

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Important informat ion i

Chapter 1: Welcome 1

About your capture board 1

About this guide 3

About your capture board

The SMARTkapp capture board enables you to collaborate with others in a simple but powerful

way. Write and draw on the capture board like you would a regular dry erase board. You can then

connect a Bluetooth®-enabled mobile device to the capture board by scanning a QuickResponse

(QR) code or by tapping the NearField Communication (NFC) tag. When you first connect your

mobile device, you’re directed to the AppleAppStore or GooglePlay™ to download the

SMARTkapp app. After you download and install the app, you can use it to connect to your

capture board and share content with others.

The SMARTkapp capture board product consists of the following components:

l Capture board

l Dry erase markers and eraser

l Mounting bracket and hardware

l SMARTkapp app

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CHAPTER 1 WELCOME

Capture board

The capture board features SMART’s proprietary DViT® (DigitalVisionTouch)

technology on a 42" (107cm) writing surface. DViT technology captures the

notes you make on the capture board using the dry erase markers and eraser.

The capture board’s Bluetooth® 4.0 wireless technology (for Apple mobile

devices) or Bluetooth 2.1 + EDR wireless technology (for Android™ mobile

devices) then transfers your notes as a digital image to a connected mobile

device. Alternatively, you can save your notes to a FAT-formatted USB drive by

connecting it to the capture board’s USB 2.0 Type-A receptacle. You can also

use the capture board’s standard 500 mA USB 2.0 Type-A receptacle to charge

your smart phone.

Dry erase markers and eraser

Your capture board comes with three dry erase markers and an eraser that are specially designed

to work with the captureboard.

The capture board includes holders for one marker and the eraser as well as a storage area (on the

back of the capture board) for the other two markers.

Use the markers to write or draw, and use the eraser to erase.

Mounting bracket and hardware

You can mount your capture board on a wall using the supplied mounting bracket and hardware.

Alternatively, you can mount the capture board using a standard VESA® 400 mm × 400 mm

mounting bracket.

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CHAPTER 1 WELCOME

SMARTkapp app

The SMARTkapp app enables you to connect your Apple or Android mobile device to your

capture board and then do the following:

l View notes you write on your capture board on your mobile device

l Share your notes with others

l Save your notes

About this guide

This guide explains how to use your capture board. It includes the following information:

l How to use your capture board and the SMARTkapp app

l How to maintain your capture board for years of use

l How to troubleshoot issues with your capture board

This guide is intended for individuals who use and maintain capture boards. Other documentation

and resources are available for individuals who install capture boards.

Writing on your capture board

You can write and erase notes on your capture board like you do on a

traditional dry erase board.

l Use the markers provided with your capture board to write or draw

l Use the eraser provided with your capture board to erase notes.

l Ensure your hands, arms and any loose clothing don’t touch your capture

board’s surface as you write or erase notes.

For information on replacing the capture board’s markers and eraser, see

Repla cing the ma rkers and eraser

on page18.

Connecting your mobile device to your captureboard

Before you can share the notes you have written on your capture board with others, you need to

connect your mobile device to the capture board.

You can connect the following types of mobile devices to your capture board:

Device t ype Requirements Connect ion options

Apple

iOS 7.1 or later operating system

software

50 MB of storage

iPhone 4S or later

Third generation iPad or later

First generation iPad mini or later

Fifth generation iPodtouch or

later

Scan the capture board’s unique QR code

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CHAPTER 2 USING YOUR CAP TUR E BOARD

Device t ype Requirements Connect ion options

Android

Android 4.1 (Jelly Bean) or later

operatingsystem

50 MB of storage (internal or

Scan the capture board’s unique

QR code

Tap the capture board’s NFC tag

SDcard)

1024 MB of RAM

720p or better screen resolution

Bluetooth 2.1 + EDR

NFC (recommended)

3 megapixel or better rear-facing

camera (recommended)

NOTE

Most of the SMARTkapp app’s features are identical across iOS operating system software and

Android operating systems. However, some features are available for only one of these

operating systems. The remainder of the user’s guide highlights these features with the following

icons:

iOS operating system software Android operating systems

When you first connect a mobile device, you’re prompted to install an app. You can then use the

app to share notes you have written on your capture board with others.

About QR codes and NFC

As noted in the previous section, you can connect your mobile device to your capture board by

scanning the capture board’s QR code or by tapping the capture board’s NFC tag.

l A QR code is a type of bar code. If your mobile device has a rear-facing camera and a

QRcode scanning app, you can scan QR codes like the one on your capture board. Your

mobile device then executes the QR codes’ commands. Typically, QR codes’ commands

display messages or open web pages.

Compatible with Bluetooth 3.0 and dual-mode Bluetooth 4.0

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CHAPTER 2 USING YOUR CAP TUR E BOARD

l NFC is a wireless technology that enables you to connect your mobile device and another

device, such as your capture board, by holding your mobile device a short distance from (or

“tapping”) the other device.

NOTE

Currently, you are unable to connect the capture board to an iPhone 6 using the mobile

device’s NFC support.

TIP

Refer to your mobile device’s documentation for the location of its NFC radio. When

connecting your mobile device to the capture board, you might need to move the mobile

device back and forth until its NFC radio detects the capture board’s NFC tag.

Installing the app and starting it for the first time

The SMARTkapp app enables you to connect your mobile device to your capture board, view

notes you write on your capture board on your mobile device and share and save your notes. You

can install the app on your mobile device by scanning your capture board’s QR code or by tapping

its NFC tag.

To install the app

1. Do one of the following:

a. Start the QR code scanning app on your mobile device,

and then hold your mobile device’s rear-facing camera

over your capture board’s QR code to scan it.

b. Enable NFC in your mobile device’s settings (if it isn’t

already enabled), and then hold your mobile device near

your capture board’s NFC tag .

The Apple AppStore or GooglePlay opens.

2. Download and install the app.

To st art the app for t he first time

1. Start the SMARTkapp app on your mobile device.

The app tutorial appears.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

2. Use the swipe gestures to progress through the screens of the tutorial.

Previous screen Next screen

3. Press Done when you have completed the tutorial.

The app home screen appears.

TIP

If you want to view the tutorial again, press Settings on the app home screen and then

press Tutorial.

Connecting your mobile device using the app

After you install the SMARTkapp app, you can use it to connect your mobile device to your

capture board by QR code or by NFC.

To connect your mobile device by QR code

1. Start the SMARTkapp app on your mobile device.

2. Hold your mobile device’s rear-facing camera still over your

capture board’s QR code so that the QR code appears in the

center of the app screen.

The app connects your mobile device to your capture board.

NOTE

If the app doesn’t connect your mobile device to your capture board, move your mobile

device closer to or further away from the capture board so that the app can capture the QR

code.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

To connect your mobile device by NFC

1. Enable NFC in your mobile device’s settings (if it isn’t already enabled).

Hold your mobile device near your capture board’s NFC tag .

The SMARTkapp app starts and connects your mobile device to your

capture board.

Viewing notes on your mobile device

When your mobile device and capture board are connected, you can view the notes you’ve

written on your capture board on your mobile device. As you write or erase notes, the changes

appear on your mobile device automatically.

By default, your mobile device displays your capture board’s entire writing surface. You can zoom

in, zoom out and pan using gestures:

Zoom in Zoom out Pa n

NOTE

As you zoom in or out, grid lines appear on the writing surface to indicate the level of

magnification.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

Disconnecting your mobile device

Your mobile device disconnects from your capture board automatically in the following situations:

l You close the app.

l The app closes automatically after a period of non-use.

l Your capture board is outside of your mobile device’s Bluetooth communication range, which

is approximately 33' (10 m).

To manually disconnect your mobile device, hold Bluetooth on your capture board until it turns

solid red.

NOTE

When you connect an Android mobile device to your capture board, an icon appears in the

notification area. This icon indicates when the mobile device is connected to your

captureboard:

Connected Disconnected

Sharing and saving your notes

Unlike a traditional whiteboard, your capture board

enables you to share your notes with others and save them

for later reference. Specifically, you can do the following:

l Share your notes with others as you write them on

your capture board

l Save snapshots of your notes using the app

l Save snapshots of your notes to a USB drive

Sharing your notes

After you connect your mobile device to your capture board, you can use the SMARTkapp app to

invite up to five others to view your notes on their mobile devices or computers. When others

receive your invitation to view your notes, they press or click a link to view your notes in their

Internet browsers; they don’t need to install additional software or otherwise configure their mobile

devices or computers.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

As you make changes to your notes, others see these changes in real time. They can also zoom in

or out, and save, view and export snapshots.

NOTE

You can share your notes only as long as the SMARTkapp app is running on your mobile device

and your mobile device is connected to your capture board. However, you can export saved

snapshots of notes without connecting your mobile device to your capture board (see

your notes

on the previous page).

Sharing

To share your notes

1. Connect your mobile device to your capture board (see

the app

Press I nvit e .

on page9).

Connecting your mobile device using

3. Select the app you want to use to send the invitation.

4. Use the selected app to send the invitation.

Saving snapshots of your notes using the app

As you write notes on your capture board, you might want to save snapshots on occasion to

capture how your notes change during your note-taking session.

After you save snapshots, you can do the following:

l View the snapshots

l Change the order of the snapshots (Apple mobile devices only)

l Export the snapshots as JPEG or PDF files to share with others

l Delete the snapshots

Saving snapshots

To save a snapshot

1. Connect your mobile device to your capture board (see

the app

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on page9).

Connecting your mobile device using

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CHAPTER 2 USING YOUR CAP TUR E BOARD

Press Capture on your capture board.

Press Capture in the app.

The app saves a snapshot of your notes.

NOTE

The

Snapshot Ga llery

button in the bottom-right corner of the screen indicates how

many snapshots have been saved in the current session.

Viewing and changing t he order of snapshots

To view snapshot s in th e current session

1. Save one or more snapshots in the current session (see

Saving snapshots

page).

Press Snapshot Gallery .

The session’s snapshot gallery appears.

3. Press a snapshot’s thumbnail image to view it.

TIP

You can use the zoom in, zoom out and pan gestures when viewing the snapshot (see

Viewing notes on your mobile device

on page10).

To view snapshot s in previous sessions

If you’re currently in a session, press Close , and then press D isconnect.

The session ends, and the app home screen appears.

Press Snapshot History .

The

Snapshot History

screen appears.

on the previous

3. Press a session’s row to view the snapshots saved for that session.

The session’s snapshot gallery appears.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

4. Press a snapshot’s thumbnail image to view it.

TIP

You can use the zoom in, zoom out and pan gestures when viewing the snapshot (see

Viewing notes on your mobile device

on page10).

To change the order of snapshots in t he current session

1. Save two or more snapshots in the current session (see

Press Snapshot Gallery .

Saving snapshots

The session’s snapshot gallery appears.

3. Drag a snapshot’s thumbnail to change its order.

To change the order of snapshots in previous sessions

If you’re currently in a session, press Close , and then press D isconnect.

The session ends, and the app home screen appears.

Press Snapshot History .

The

Snapshot History

screen appears.

3. Press a session’s row to view the snapshots saved for that session.

The session’s snapshot gallery appears.

4. Drag a snapshot’s thumbnail to change its order.

Exporting snapshot s

on page12).

To export a snapshot

1. View the snapshot you want to export (see

Viewing and changing the order of snapshots

the previous page).

Press Export , and then select Export t o JPEG or Export to PDF.

3. Select the app you want to use to export the snapshot.

4. Use the selected app to export the snapshot.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

To export all snapshots saved in the current session

1. Save one or more snapshots in the current session (see

Press Export , and then select Export t o JPEG or Export to PDF.

Saving snapshots

3. Select the app you want to use to export the snapshots.

4. Use the selected app to export the snapshots.

To export all snapshots saved in a previou s session

If you’re currently in a session, press Close , and then press D isconnect.

The session ends, and the app home screen appears.

Press Snapshot History .

The

Snapshot History

screen appears.

3. Press a session’s row to view the snapshots saved for that session.

The session’s snapshot gallery appears.

If you’re using an Apple mobile device, press Export .

on page12).

If you’re using an Android mobile device, press Menu , and then select Export to PDF.

5. Select the app you want to use to export the snapshots.

6. Use the selected app to export the snapshots.

Deleting snapshots

To delete a snapshot from a previous session

If you’re currently in a session, press Close , and then press D isconnect.

The session ends, and the app home screen appears.

Press Snapshot History .

The

Snapshot History

screen appears.

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CHAPTER 2 USING YOUR CAP TUR E BOARD

3. Press the session containing the snapshot you want to delete.

The session’s snapshot gallery appears.

4. Press the snapshot you want to delete.

Press D elete , and then press OK.

To delete a previous session of snapshots

If you’re currently in a session, press Close , and then press D isconnect.

The session ends, and the app home screen appears.

Press Snapshot History .

The

Snapshot History

screen appears.

3. If you’re using an Apple mobile device, press Edit .

If you’re using an Android mobile device, press Menu , and then select Select.

4. Select the session you want to delete.

Press D elete , and then press OK.

Saving snapshots of your notes to a USB drive

If you don’t have access to a mobile device or would prefer to save snapshots of your notes using

another means, you can save PDF snapshots to a FAT-formatted USB drive.

To save a snapshot

1. Connect the USB drive to the USB 2.0 Type-A receptacle on the side of your capture board.

Press Capture or USB on your capture board.

The capture board saves a snapshot of your notes to the USB drive.

3. Disconnect the USB drive from your capture board when you’re done saving snapshots.

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Page 23

Chapter 3

Cleaning your capture board 17

Transporting your capture board 18

Replacing the markers and eraser 18

This chapter explains how to maintain your capture board for years of use.

Cleaning your capture board

With proper care, your capture board will provide years of trouble-free service. Follow these tips to

keep the capture board clean:

l Don’t spray cleaner directly onto the capture board’s writing surface. Instead, spray a light

amount of cleaner on a cloth and then gently wipe the writing surface.

l Clean your capture board at least monthly.

l Don’t allow excess cleaner to flow onto the bezel’s reflective surfaces.

l Remove any dry erase dust from the bezel’s reflective surfaces.

l The digital cameras located in the bezel are protected from dust and dirt by windows. In

extremely dusty environments, spray a household, alcohol-free glass cleaner, such as

Windex® cleaner, on a cotton swab and rub it gently on the windows. Don’t use compressed

air to clean the cameras, and don’t apply too much pressure because doing so could damage

the reflective surfaces or the cameras.

IMPORTANT

Disconnect your capture board from power before cleaning it.

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CHAPTER 3 MAIN TAINING YOUR CAPTURE BOARD

Transporting your capture board

Save your original packaging to repack your capture board if needed. This packaging was

designed with optimal shock and vibration protection. If your original packaging isn’t available, you

can purchase the same packaging directly from your authorized SMART reseller.

CAUTION

Transport your capture board only in original or replaced packaging. Transporting your capture

board without correct packaging voids your warranty and could lead to product damage.

Replacing the markers and eraser

Your capture board comes with three dry erase markers and one eraser.

If you misplace the markers or if they run dry, you can replace them with third-party dry erase

markers. The barrel of third-party dry erase markers can be any length and diameter, but the tip

and nib must be within the following dimensions:

If you misplace the eraser, you can purchase a replacement from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

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Page 25

Chapter 4

Resolving hardware issues using the indicatorlights 19

Resolving app issues 21

This chapter explains how to troubleshoot common issues with your capture board and the

SMARTkapp app.

Resolving hardware issues using the indicatorlights

Your capture board includes four indicator lights in the bottom-right corner. When you first connect

your capture board to a power source, the indicator lights turn on and off in the following order until

the capture board is ready for use:

l Status

l Bluetooth

l USB

l Capture

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CHAPTER 4 TROUBLESHOOTING YOUR CAPTURE BOARD

When the capture board is ready for use, you can refer to these indicator lights to identify the

status of the capture board and diagnose common issues.

Light Sit uat ion Troubleshooti ng (i f requi red)

Status

Off Your captur e board isn’t r eceiving power . l Ensure the capture board is connected to a

power supply and is receiving power.

l If the Status light is still off, contact

SMARTSupport for assistance.

On Your capture board is receiving power and is

working properly.

Flashing (afterstartup)

Your captur e board is receiving power but isn’tworking properly.

Bluetoot h

Off l Your captur e board isn’t connected to a

mobile device.

l Your captur e board wa s previously

connected to a mobile device but the SMARTkapp app on the mobile device isn’t running or your capture board is outside of the mobile device’s Bluetooth communication r ange.

Flashing Your captur e board is connecting to a

mobiledevice.

On Your capture board is connected to a

mobiledevice.

Flashing r ed Your captur e board is disconnecting from

the mobile device.

l Write on the capture board using only

compatiblemarkers (see

mar kers and eraser

l Ensure there are no obstructions (including

Replacing the

on page18).

mar kers) in the bezel.

l Clean the writing surface and bezel (see

page17).

l If the Status light continues to flash, contact

SMARTSupport for assistance.

If you previously connected the mobile device, ensure the SMARTkapp app is running and the capture board is within the mobile device’s Bluetooth communication range.

Solid red Your capture board has disconnectedfrom

the mobile device.

USB

Off l Your captur e board isn’t connected to a USB

drive.

l Your captur e board doesn’t recognize the

connected deviceas a USB drive.

Flashing l Your captur e board is connecting to a USB

drive.

l Your captur e board is saving a snapshot of

your notes to the connected USB drive.

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Connect only USB drives to the USB receptacle.

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CHAPTER 4 TROUBLESHOOTING YOUR CAPTURE BOARD

Light Sit uat ion Troubleshooti ng (i f requi red)

On Your capture board is connected to a USB

drive.

Flashing r ed Your captur e board is unable to save

snapshots of your notes to the connected USB drive because the USB drive is full,is not FAT formatted or there’s another pr oblem with it.

Capture

Off Your captur e board isn’t connected to a USB

drive or a mobile device.

Flashing Your captur e board is saving a snapshot of

your notes to the connected mobile device.

On Your capture board is connected to a USB

drive or a mobile device.

Disconnect the USB drive, and then connect a different USB drive (see

of your notes to a USB drive

Resolving app issues

The following are issues that you might encounter while using the SMARTkapp app.

Situation Troubleshooting

You’re unable to connect your mobile device to the capture board.

Ensure there are no other mobile devices connected to the capture board. (You can connect only one mobile device to the capture board at a time.)

Saving snapshots

on page16).

You’re unable to connect your mobile device using the QR code.

You’re unable to connect your mobile device using NFC.

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Ensure your rear-facing camera is working and

Bluetooth is enabled.

Ensure the QR code is clean and fully visible.

Position your mobile device so that your capture

board’s QR code appears in the center of the SMARTkapp app screen.

Ensure your mobile device supports NFC.

Ensure NFC and Bluetooth are enabled in your

mobile device’s settings.

Position your mobile device as close as possible to

the NFC tag on your capture board when connecting.

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CHAPTER 4 TROUBLESHOOTING YOUR CAPTURE BOARD

Situation Troubleshooting

When you write on the capture board, your writing doesn’t appear in the SMARTkapp app, or extra lines or other visual noise appear in the SMARTkapp app.

There’s another issue not documented in this guide.

Ensure the capture board’s cameras and bezel are

clean (see

Cleaning your ca pture boa rd

page17).

Ensure your hands, arms or loose clothing aren’t

coming in contact with the capture board as you write.

Write on the capture board using only compatible

markers (see

Repla cing the ma rkers and eraser

page18).

Keep your capture board away from bright light

sources such as direct sunlight and incandescent lighting.

Contact SMARTSupport for assistance.

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Page 29

Appendix A

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

More information

See smarttech.com/compliance for more information.

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SMAR TTECHNOLOGI ES

smar ttech.com/support

smar ttech.com/Support/Contact Form/KappTechSupport

smar ttech.com/kb/170769

SMART kapp User Manual

Important information

Contents

About your capture board

Capture board

Dry erase markers and eraser

Mounting bracket and hardware

About this guide

Other documentation and resources

Specifications

Installation instructions

Tutorial and Help

Training

Frequently asked questions

Support center and knowledge base

Writing on your capture board

About QR codes and NFC

Installing the app and starting it for the first time

Connecting your mobile device using the app

Viewing notes on your mobile device

Disconnecting your mobile device

Sharing and saving your notes

Sharing your notes

Saving snapshots of your notes using the app

Saving snapshots

Viewing and changing t he order of snapshots

Exporting snapshot s

Deleting snapshots

Saving snapshots of your notes to a USB drive

Cleaning your capture board

Transporting your capture board

Replacing the markers and eraser

Resolving app issues

Waste Electrical and Electronic Equipment (WEEE)

More information