Page 1
PLEASE THINK BEFORE YOU PRINT
SMART Hub VE220
Installation and User’s Guide
Page 2
Product Registration
If you register your SMART product, we’ll notify you of new features and software
upgrades.
Register online at www.smarttech.com/registration
.
Keep the following information available in case you need to contact SMART
Technical Support.
Serial Number: ___________________________________________________
Date of Purchase: ___________________________________________________
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Trademark Notice
SMART Board, Actalyst, SMART Podium, SMART Bridgit, SMART Notebook, the SMART logo and smarttech are
trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows and
Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries.
All other third-party product and company names may be trademarks of their respective owners.
Copyright Notice
©2010 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.
Patent No. US5448263; US6141000; US6320597; US6326954; US6337681; US6741267; US6747636; US7151533;
US7289113; US7499033; US7626577; CA2058219; CA2252302. Other patents pending.
02/2010
Page 3
Contents
1 About Your SMART Hub VE220 ........................................................................... 1
Overview......................................................................................................... 1
SMART Hub VE220 Features......................................................................... 2
Firmware Features ................................................................................... 2
Standard Accessories..................................................................................... 3
Power Supply ........................................................................................... 3
Cables and Adapters................................................................................ 3
2 Installing Your Hub ................................................................................................ 5
Environmental Requirements ......................................................................... 5
Storage Temperature and Humidity ......................................................... 5
Water and Fluid Resistance ..................................................................... 5
Dust and Scratching................................................................................. 5
Electrostatic Discharge (ESD).................................................................. 5
Conducted and Radiated Emissions ........................................................ 5
Before Installing Your Hub.............................................................................. 6
Tools Required......................................................................................... 6
Additional Cables Required for Your Hub ................................................ 6
Optional Accessories ............................................................................... 6
Installing Your Hub ......................................................................................... 7
Mounting Your Hub .................................................................................. 7
Connecting Your Hub ................................................................................... 10
Page 4
ii | CONTENTS
3 Configuring Your Hub.......................................................................................... 11
Orienting Your SMART Products.................................................................. 11
Configuring Multiple SMART Hub VE220 Units............................................ 12
Exporting and Importing Configuration Settings..................................... 12
Securing Configuration Settings ................................................................... 13
Connecting Your Computer to Your Hub ...................................................... 14
Configuring the Display Settings................................................................... 15
Configuring Network Settings ....................................................................... 15
Configuring Language and General System Settings................................... 18
Disabling Your System Hardware Settings ............................................ 18
Enabling Your Audio Feature........................................................................ 19
Upgrading to the SMART Hub SE240 .......................................................... 20
4 Installing Your Hub .............................................................................................. 23
Basic Tools ................................................................................................... 23
Sidebar................................................................................................... 23
Page Sorter ............................................................................................ 23
SMART Keyboard .................................................................................. 23
Right-Click .............................................................................................. 24
Volume Adjustment and Mute ................................................................ 24
System Help ........................................................................................... 24
Starting Your Hub Session ........................................................................... 24
Whiteboarding............................................................................................... 25
Saving or E-mailing a File............................................................................. 26
Using Your SMART Product with Computer Inputs ...................................... 27
5 Maintaining Your Hub.......................................................................................... 29
Updating Your Hub’s Firmware..................................................................... 29
Maintaining Your Hub’s Hardware ................................................................ 30
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iii | CONTENTS
6 Troubleshooting Your Hub .................................................................................. 31
Resetting Your Hub ...................................................................................... 31
General SMART Hub VE220 Troubleshooting ............................................. 32
A Hardware Environmental Compliance................................................................. 35
Waste Electrical and Electronic Equipment Regulations (WEEE Directive). 35
Restriction of Certain Hazardous Substances (RoHS Directive) .................. 35
Packaging ..................................................................................................... 35
China’s Electronic Information Products Regulations................................... 36
B Customer Support ............................................................................................... 37
Online Information and Support.................................................................... 37
Training......................................................................................................... 37
Technical Support......................................................................................... 37
Shipping and Repair Status .......................................................................... 38
General Inquiries .......................................................................................... 38
Warranty ....................................................................................................... 38
Registration................................................................................................... 38
Page 6
iv | CONTENTS
Page 7
Chapter 1
About Your SMART
Hub VE220
Overview
The SMART Hub VE220 is a device you can connect to your SMART Board™
interactive whiteboards, SMART Board™ for Flat-Panel Displays interactive overlays,
SMART Board™ interactive display frames, Actalyst™ interactive overlays and
SMART Podium interactive pen displays. It has the following features:
• Whiteboard capability for writing notes with digital ink
• Easy upgrade to the SMART Hub SE240
• User-friendly design
• Easy-to-maintain hardware
IMPORTANT
– To ensure your hub functions as expected, immediately upgrade your hub’s
firmware to version 3.0.X
– To access your hub’s audio feature, upgrade your firmware, and then remove
the hub’s cover plate as per the instructions in Chapter 3 of this manual.
.
Page 8
2 | CHAPTER 1 – ABOUT YOUR SMART HUB VE220
SMART Hub VE220 Features
Your hub’s compact size allows you to easily integrate it into your boardroom or
classroom. You can mount it in four ways:
• 19" (48.3 cm) rack mounting
• wall mounting
• tabletop or shelf mounting
• under-shelf mounting
Your hub includes connectors for:
• SMART products
• one computer
• speakers and other peripheral devices (including USB storage devices)
Computer Input Formats
•VGA •SVGA
•XGA •WXGA
• SXGA • SXGA+
•MAC
Computer Output Formats
• SVGA • XGA
• WXGA • SXGA
• 720p • 1080i
• 1080p
Your hub also includes 256 MB DDR RAM, and its two fans cool the hub while
producing less than 30 dB noise at 16.4' (5 m).
Firmware Features
Your hub’s main firmware features include whiteboarding for writing notes and
creating drawings with digital ink, and saving documents for later use.
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3 | CHAPTER 1 – ABOUT YOUR SMART HUB VE220
Standard Accessories
SMART provides the following accessories with your hub. If you need to purchase
replacements, contact your authorized SMART reseller
Power Supply
SMART provides a 12V DC, 5.0A power supply and the cable you need to connect it
to a power outlet (depending on your region).
Cables and Adapters
SMART provides the following cables:
.
• 6' (1.8 m) DVI male to VGA male cable to connect to the Extended Control Panel
(ECP) from the DVI-out port.
• 6' (1.8 m) DVI male to DVI male cable to use if your display supports DVI ports.
• DVI male to VGA female adapter to connect your hub to a projector or display
using a VGA cable.
NOTE
Use this adapter if you use an Actalyst interactive overlay.
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4 | CHAPTER 1 – ABOUT YOUR SMART HUB VE220
• A USB to serial adapter to enable you to connect your hub to your SMART
product if it has a serial connector instead of a USB connector.
You can purchase additional cables from your authorized SMART reseller
.
Page 11
Chapter 2
Installing Your Hub
Environmental Requirements
Before you install your hub, review the following environmental requirements.
Storage Temperature and Humidity
You can store your hub in temperatures ranging from -4°F to 140°F
(-20°C to 60°C) and humidity ranging from 0% to 80%, non-condensing.
Water and Fluid Resistance
Your hub is for indoor use only and doesn’t meet any salt-spray or water ingress
requirements.
CAUTION
Do not pour or spray any liquids directly onto the product. These liquids can get
into areas where they could damage sensitive electronic components.
Dust and Scratching
Your hub is for use in office and classroom environments only. It isn’t designed for
industrial use, where heavy dust and pollutants can cause malfunctions or impaired
operation. The design is for pollution degree 1 (P1) as per EN61558-1, which is
defined as “No pollution or only dry non-conductive pollution.”
Electrostatic Discharge (ESD)
Your hub meets the requirements of EN61000-4-2 severity level 4 for direct and
indirect ESD. No malfunction or damage up to 15 kV (both polarities) with a
330 ohm, 150 pF probe (air discharge). Unmated connectors meet 8 kV for direct
(contact) discharge.
Conducted and Radiated Emissions
The narrowband radiated electric field from your hub meets the limits for Class B
performance as defined in EN55022/CISPR 22.
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6 | CHAPTER 2 – INSTALLING YOUR HUB
Before Installing Your Hub
Choose a location for your hub as close as possible to your SMART product, its
projector or display and a network connection. You can mount your hub on a rack,
wall, tabletop or shelf.
Tools Required
You need a Phillips® No. 2 screwdriver to connect the mounting brackets to your hub.
You may need additional screwdrivers or an electric drill with appropriate bits
depending on the screws you use to mount the hub on a rack, wall, tabletop or shelf.
Additional Cables Required for Your Hub
Your hub includes cables and accessories, but you may require the following
additional cables:
• a USB cable to connect your hub to other SMART products
NOTE
SMART provides a USB cable with products that have USB connectors.
• a VGA cable to connect your hub to a computer using a DVI to VGA connector
• a USB cable to connect your hub to a computer
• A 3.5 mm audio cable
Optional Accessories
You can control your hub by connecting a USB keyboard or USB mouse device, or
you can use the on-screen keyboard.
IMPORTANT
Some USB, keyboard and mouse devices aren’t supported by your hub.
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7 | CHAPTER 2 – INSTALLING YOUR HUB
Installing Your Hub
Install your hub in three stages:
1. Mount your hub.
2. Connect your hub.
3. Verify that your hub firmware is current.
IMPORTANT
After installing your hub, verify that its firmware is current. See the SMART
Hub SE240/VE220 Administrator’s Guide (docu
information.
Mounting Your Hub
You can mount your hub in one of the following configurations:
• 19" (48.3 cm) rack mounting (rack not included)
ment 137274) for more
• wall mounting
• tabletop or shelf mounting
• under-shelf mounting
CAUTION
– When mounting your hub, ensure its fans are not obstructed to allow for
proper cooling. If you mount the hub vertically, be sure that the fans face up to
provide optimal cooling.
– Also ensure you use the appropriate screws. Use screws and anchors
appropriate for the wall on which you’re mounting your hub (screws may not
be supplied, depending on your wall type). If you have a steel wall, for
example, use a toggle to mount your hub. If you’re mounting your hub on
wood, use wood screws to mount your hub.
#8 × 2" (4)
10-24 × 2" (4)
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8 | CHAPTER 2 – INSTALLING YOUR HUB
To mount your hub
on a 19" (48.3 cm) rack
1. Attach the mounting brackets to the sides of your hub using the screws provided.
NOTE
There are several methods for attaching the brackets to the side of your
hub. Use the method that works best for your rack. SMART recommends
that you use a method using two mounting brackets aligned with the back
of the unit.
2. Mount your hub to the rack.
To mount your
hub on a wall
1. Align the base of the mounting brackets with the bottom of your hub.
2. Attach the mounting brackets to the sides of your hub using the screws provided,
and then mount your hub to the wall.
IMPORTANT
Ensure that the side of the unit with the fan is on top.
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9 | CHAPTER 2 – INSTALLING YOUR HUB
To mount your hub on a
shelf or table
To mount your hub
under a table top or shelf
1. Align the base of the mounting brackets with the bottom of your hub.
2. Attach the mounting brackets to the sides of your hub using the screws provided.
3. Mount your hub on the shelf or table using the appropriate screws.
1. Align the base of the mounting brackets with the top of your hub.
2. Attach the mounting brackets to the sides of your hub using the screws provided.
3. Mount your hub under the tabletop or shelf.
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10 | CHAPTER 2 – INSTALLING YOUR HUB
Connecting Your Hub
After mounting your hub, connect it to your SMART product and peripheral devices.
To connect your hub 1. Connect your hub to your SMART product’s projector through a DVI-out port using
a DVI to VGA cable, or the provided DVI cable.
NOTES
– Use a USB cable to connect your hub to another SMART product. If your
SMART product has a serial connector rather than a USB connector, use
the USB to serial adapter provided with your hub.
– Your hub includes two video cables. Use these cables to connect your
hub to your projector or display.
– SMART recommends using a DVI cable, when possible, for optimal
performance.
– You can connect multiple SMART products to a single SMART Hub
VE220. All SMART products connected to the unit share a common
display. For more information, contact the SMART Support site
.
2. Connect your hub to your network.
3. Connect your hub to your peripheral devices with USB connectors.
4. Connect your hub to its power supply, and then turn on your SMART product and
its projector or display.
Your SMART product enters Whiteboard mode.
Page 17
Chapter 3
Configuring Your
Hub
Orienting Your SMART Products
IMPORTANT
• Before orienting your hub, download the latest version of firmware for your
hub from the SMART Support site
• When your SMART interactive product uses its default orientation data, the
touch point on the screen corresponds to the projected image, provided the
projected image fills the entire interactive screen. However, the projected
touch point might be offset from the actual touch point in some situations.
Resolve this issue by orienting your SMART product.
.
To orient your SMART
product with your hub
• Orient your SMART interactive product with your hub before you orient it with
other connected computers.
1. Select System > Settings, and then press Orient.
OR
Press both pen tray buttons on your SMART Board interactive whiteboard
simultaneously.
The orientation screen appears.
2. Using a pen tray pen, press and release the center of the first target.
3. Repeat step 2 for each target.
The orientation data saves to your hub’s memory.
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12 | CHAPTER 3 – CONFIGURING YOUR HUB
Configuring Multiple SMART Hub VE220
Units
If you have more than one SMART Hub VE220, you can configure one unit, export the
configuration settings to a USB storage device, and then import the configuration
settings to the other units.
IMPORTANT
The export process doesn’t include orientation data on the USB storage device.
To export configuration
settings to a USB
storage device
Exporting and Importing Configuration Settings
1. Connect a USB storage device to your hub, and then select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
IMPORTANT
If a password is required to change the configuration settings, enter it in the
text box located at the bottom of the window, and then press OK.
2. Select Administration > Export Settings.
A dialog box appears asking you to select the settings you want to export to a
USB drive.
3. Select the SMART Hub VE220 system settings check box to export
configuration settings, and the E-mail Contacts check box to export e-mail
contacts.
4. Press OK.
A second dialog box appears indicating that you’ve successfully exported all
selected settings files.
5. Press OK.
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13 | CHAPTER 3 – CONFIGURING YOUR HUB
To import configuration
settings from a USB
storage device
1. Connect the USB storage device to to your hub.
2. Press System > Settings.
The SMART Hub VE220 Settings dialog box appears.
3. Press Administration > Import Settings.
A dialog box appears asking you to select the settings you want to import from a
USB drive.
4. Select the SMART Hub VE220 system settings check box to import
configuration settings, and the E-mail Contacts check box to import e-mail
contacts.
5. Press OK.
A second dialog box appears indicating that you’ve successfully imported all
selected settings files.
6. Press OK.
The new settings take affect automatically.
To apply a password to
configuration settings
Securing Configuration Settings
You can password protect your configuration settings.
TIP
If you forget your password, contact the SMART Support site
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press Administration, and then select the Require password to access
system settings check box.
A Settings password dialog box appears prompting you to enter your old
password.
3. Enter your old password, and then create a new one. After you confirm your new
password, press OK.
NOTE
You only have to enter your old password if you have an existing one, or if
you haven’t already done so in the text box at the bottom of the main
Settings dialog box.
.
4. Press Apply All.
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14 | CHAPTER 3 – CONFIGURING YOUR HUB
Connecting Your Computer to Your Hub
You can connect your computer to your hub to view its input on your SMART product’s
display and do the following:
• Draw notes and drawings in digital ink.
• Freeze the display.
• Take screen captures.
• Use the on-screen keyboard and right-click features of your hub’s firmware.
NOTE
Connect your computer to your hub using the appropriate VGA/DVI or DVI-D
cables and adapters.
To configure your hub
for the computer
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press Input Configuration.
3. In the Input device name box, type a name for the computer.
4. In the Input Type list, select Analog or Digital.
IMPORTANT
–Select Analog if you are using a VGA/DVI-I cable, or if you are using a
DVI/DVI cable with a VGA/DVI adapter.
–Select Digital if you are using a DVI/DVI cable.
– If the setup is incorrect, your hub will not work with a Mac computer.
5. Press Apply All.
TIPS
If you want to adjust your settings, press Adjust Settings.
A Picture Settings dialog box appears allowing you to change your hub’s
brightness or contrast. Press OK, Cancel or Reset accordingly.
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15 | CHAPTER 3 – CONFIGURING YOUR HUB
Configuring the Display Settings
You can configure your hub’s resolution, aspect ratio and time-out settings to work
with your SMART product’s display.
To configure the
display settings
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press Display Configuration.
TIP
The top portion of the Display Configuration tab shows information about the
projector or display connected to your hub. You can refresh this information by
pressing Refresh.
3. Select a resolution in the Resolution list, and then press Apply All.
NOTE
You also have the option of choosing how many minutes you want your hub to
wait before it enters sleep mode, shuts down the projector, or displays the
device’s control strip.
Configuring Network Settings
Connect your hub to a network to take advantage of its networking features, such as
e-mailing Whiteboard files to specified addresses.
To configure basic
network settings
IMPORTANT
You must be familiar with basic networking, Simple Network Management
Protocol (SNMP) and Simple Mail Transfer Protocol (SMTP) to complete the
following procedures. If you are not familiar with these concepts, consult an
information technology professional in your organization.
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press Network, and then type a name for your hub in the Device name/network
ID box.
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16 | CHAPTER 3 – CONFIGURING YOUR HUB
3. Press Network Address if the tab isn’t already selected, and then select the Use
DHCP (automatically detect network settings) option to configure networking
settings automatically.
OR
Select the Manually specify network settings and addresses option to
configure networking settings manually, and then type the appropriate information
(as supplied by your network administrator) in the following boxes:
– IP address
– Subnet mask
– Default gateway
– DNS server 1
– DNS server 2
4. Press Apply All.
To configure
e-mail (SMTP) settings
NOTE
You may want to reset your unit to ensure your settings are applied.
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Select Network > E-Mail (SMTP).
3. Type the name of your SMTP server in the SMTP server name box, and then type
the port number of your SMTP server in the Port number box.
NOTE
The SMTP’s default port number is 25.
4. Type the domain name of the SMTP server in the Domain name box.
5. Press Apply All.
NOTES
– Select the Enable file export by e-mail check box to enable file export
by e-mail.
– Select the Enable RJ45 Ethernet port check box to enable your
networking features on the Administration tab.
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17 | CHAPTER 3 – CONFIGURING YOUR HUB
To configure network
management settings
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Select Network > Management.
3. Select the Enable remote management of SMART Hub VE220 check box to
enable your hub’s SNMP settings.
4. Select Use the settings password as the SNMP (Simple Network
Management Protocol) read/write strings to use the general settings password
for the SNMP read/write strings.
OR
Select Manually assign SNMP read/write strings, and then type the appropriate
information (as supplied by your network administrator) in the following boxes to
manually assign the SNMP read/write strings:
– Read community string
– Write community string
– Trap destination address
IMPORTANT
In SNMP, community strings are text strings that act as passwords. Get
requests are valid only if their community strings match the value in the Read
community string box, and set requests are valid only if their community
strings match the value in the Write community string box.
5. Type the IP address to which your hub should send traps (as supplied by your
network administrator) in the Trap destination address box.
IMPORTANT
Traps are unsolicited, asynchronous events that devices such as your hub
generates to indicate status changes.
6. Press Apply All.
TIP
To fully utilize the SNMP features, download your hub’s Management Information
Base (MIB) files from www.smarttech.com/VE220firmware
. SNMP management
software uses MIB files to interpret the information from the devices that it
monitors.
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18 | CHAPTER 3 – CONFIGURING YOUR HUB
Configuring Language and General
System Settings
Your hub’s user interface is set to English by default. You can change the language to
one of the following:
• English • French • German
• Italian • Spanish
You can view your hub’s system information, including the firmware version, Internet
Protocol (IP) address and Media Access and Control (MAC) address.
To set your hub’s user
interface language
To view system
information
To disable your system
hardware settings
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press System and Language.
3. In the Language list, select your preferred language from the drop-down menu.
4. Press Apply All.
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press System and Language
The system information appears.
Disabling Your System Hardware Settings
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Clear the Enable RJ45 Ethernet port check box to disable network settings.
3. Clear the Enable USB storage device support check box to disable the USB
storage device settings.
4. Press Apply All.
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19 | CHAPTER 3 – CONFIGURING YOUR HUB
Enabling Your Audio Feature
To enable the hub’s
audio feature
To remove the
hub’s cover plate
Connect a 3.5 mm audio cable into one of the hub’s audio ports, as per the
diagram below.
CAUTION
Only the audio in and audio out ports are enabled on this hub. Do not use cables
in any of the other ports.
Audio In
NOTE
Before you can use your hub’s audio feature, you must remove the cover plate.
1. Using a Phillips No. 1 screwdriver, remove the two screws securing the hub’s
cover plate.
Audio Out
2. After you remove the screws, pry the plastic cover off of the hub with either a
flat-headed screwdriver, or a similar device.
NOTES
– An adhesive glue holds the plastic plate to the hub. Don’t use a lot of
force when removing the plate.
– You now have access to the hub’s audio feature.
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20 | CHAPTER 3 – CONFIGURING YOUR HUB
Upgrading to the SMART Hub SE240
You can upgrade your SMART Hub VE220 to a SMART Hub SE240 for additional
features and benefits, such as:
• collaboration with remote computers using SMART Bridgit™ software
• more extensive audio and video input and output options
• serial room control capability
• making notes over video sources
IMPORTANT
Before you can upgrade your SMART Hub VE220, you must purchase a product
upgrade key from your authorized SMART reseller
.
To upgrade your
VE220 firmware
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
IMPORTANT
If a password is required to change the configuration settings, type the
password in the box at the bottom of the menu, and then press OK.
2. Press Upgrade Hub to SE240.
3. Type the product key number into the Product Key box.
NOTE
The product key number follows this format: SE-XXXX-XXXX-XXXX-XXX.
4. If you have an Internet connection, press Upgrade.
OR
Select Manual Activation, type your activation key into the Activation Key box,
and then press Upgrade.
NOTES
– If you don’t have an Internet connection, contact the SMART Support site
and they will send you an activation key. You must provide your product
key and installation ID in order to receive your activation key.
– You only need to request an activation key if you don’t have an Internet
connection and are activating your hub manually.
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21 | CHAPTER 3 – CONFIGURING YOUR HUB
To upgrade your VE220
using a product key file
1. Connect a USB storage device to your computer’s USB interface.
2. Create a folder named SMART on the USB storage device.
3. Create and save a text file as SMART_upgrade_keys.txt in the SMART folder on
the USB storage device.
4. In the file, type the following text:
_PRODUCT_KEY =SE-XXXX-XXXXX-XXXX-XXXX
Where the XXXX is your product key.
5. If you have an activation key, you can add it to the text file in this format:
_ACTIVATION_KEY = XXXXXXXXXXXXXXXXXXXXXXXX
NOTES
– If you don’t have your activation key, contact the SMART Support site
and
they will send it to you. You must provide your product key and installation
ID in order to receive your activation key.
– You don’t have to type dashes when you enter your activation or product
key numbers.
Your Installation ID is unique to your SMART Hub VE220.
6. Disconnect the USB storage device from your computer and connect it to your
hub’s USB interface.
7. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
8. Press Upgrade Hub to SE240.
9. Press the Get from File button.
10. Press Upgrade.
You have now upgraded your hub to a SMART Hub SE240.
IMPORTANT
After you upgrade your hub to the SMART Hub SE240, refer to the SMART
Hub SE240 Installation and User’s Guide (doc
ument 122178) instead of this
guide.
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22 | CHAPTER 3 – CONFIGURING YOUR HUB
Page 29
Chapter 4
Installing Your Hub
Basic Tools
Sidebar
The sidebar menu allows you to move between Whiteboard, computer and video
source sessions.
Page Sorter
The page sorter helps you navigate through your pages.
To access the
SMART Keyboard
NOTES
• See the Quick Reference document entitled, Using Your SMART Hub
VE220 (document 135647
sidebar buttons.
• To minimize the sidebar, press the Collapse button. To move the sidebar,
press the Move Toolbar button.
) included with your hub for descriptions of the
SMART Keyboard
If there’s no keyboard connected to your hub, you can use SMART’s on-screen
keyboard to type information.
Press the Keyboard button .
The SMART Keyboard appears.
NOTE
The button appears at the right end of many text boxes, and on the side bar when
you are in Computer mode.
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24 | CHAPTER 4 – INSTALLING YOUR HUB
Right-Click
If you connect a computer to your hub and there’s no mouse connected, you can
simulate a right-click by pressing the interactive whiteboard’s Right-Click button, and
then pressing the interactive screen with your finger.
Volume Adjustment and Mute
If your hub is connected to speakers, adjust the volume by pressing Volume.
Adjust the volume by moving the slider up to increase the volume, or down to
decrease the volume.
NOTE
You can also control volume adjustment through the volume button on the
SystemOn Module connected to the pen tray.
System Help
Your hub includes Help.
To view Help 1. Select System > Help.
The Help Topics dialog box appears.
2. Press a topic to view the associated information.
Starting Your Hub Session
There are three ways to start a new session.
Situation Procedure
Your SMART product turns off. Turn on your SMART product as
Your SMART product turns on, but the
display is blank.
Your hub has timed out and is in
Sleep mode.
documented in its user’s guide.
Swipe your finger or a pen tray pen
across the display of your
SMART product.
Swipe your finger or a pen tray pen
across the display of your
SMART product.
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25 | CHAPTER 4 – INSTALLING YOUR HUB
Whiteboarding
Whiteboard allows you to capture notes and drawings in digital ink on your
SMART product. Use Whiteboard for brainstorming, note-taking and other activities
for which you want to use your SMART product’s digital ink tools without conecting
to a computer.
To create a file Press New File button.
To open a file 1. Connect the USB storage device that contains the Whiteboard file to your hub,
and then press File open button.
The File Browser dialog box appears.
2. Select the USB storage device’s drive letter in the Look In list, and then browse to
and select the file.
3. Press Open.
The file opens.
To add a pa g e Press Add Page button .
A new page appears after the current page.
To delete a page 1. Select the page you want to delete, and then press the Delete Page button .
A Delete page confirmation appears.
2. Press OK to delete the page.
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26 | CHAPTER 4 – INSTALLING YOUR HUB
Saving or E-mailing a File
You can save your file on a USB storage device or e-mail it in one of the following
formats:
• Whiteboard file (.notebook)
• JPEG archive (.zip)
• Portable Document Format (.pdf)
After saving a file on a USB storage device, you can open, view and edit it on a
computer with SMART Notebook™ or SMART Meeting Pro software.
To save a file 1. Connect a USB storage device to your hub.
2. Press the Save button .
The File browser dialog box appears.
3. Select the USB storage device’s drive letter in the Look In list, and then browse to
the folder where you want to save the file.
NOTE
Press the New Folder button to create a new folder for the file.
4. Type a file name in the File Name box, and then select a file type in the Save as
type list.
– Whiteboard file (.notebook)
– JPEG archive (.zip)
– Portable Document Format (.pdf)
NOTE
If you select JPEG Archive (.zip), your hub saves each page in the
Whiteboard file as a JPEG image and then archives them in a single zip file.
5. Press Save.
To e-mail a file 1. Press the E-mail button.
The File Browser dialog box appears.
2. Select the recipient in the Recipient list.
OR
Type the recipient’s e-mail address in the E-mail address box.
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27 | CHAPTER 4 – INSTALLING YOUR HUB
NOTES
– Add a new recipient or edit the list of recipients by pressing the
appropriate button in the upper right corner of the E-mail dialog box.
– If you’re using the on-screen keyboard to type e-mail addresses, press
SHIFT 2 for the @ symbol.
3. In the Save as type list, select a file type:
– Whiteboard File (.notebook)
– JPEG Archive (.zip)
– Portable Document Format (.pdf)
NOTE
If you select JPEG Archive (.zip), your hub saves each page in the
Whiteboard file as a JPEG image file and then archives them in a single
zip file.
4. Press Send E-mail.
Using Your SMART Product with
Computer Inputs
When viewing computer inputs, you can draw digital ink notes on the display. If you
want to save your digital ink notes, you can take a screen capture of the display.
1. Pick up a pen tray pen.
OR
Press the Pen button on the side bar.
The pen toolbar appears.
2. In the pen toolbar, select the appropriate color and thickness options, and then
draw digital ink.
To erase digital ink Pick up the eraser from your SMART product’s pen tray.
OR
Press the Eraser button on the side bar.
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28 | CHAPTER 4 – INSTALLING YOUR HUB
To clear the display Press Clear .
Digital ink notes clear from the display.
To freeze the display Press Freeze .
The display freezes.
NOTE
To unfreeze the display, press Resume.
To capture the display Press Capture .
The last page in the page sorter contains a screen capture of the display.
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Chapter 5
Maintaining Your
Hub
Updating Your Hub’s Firmware
SMART periodically releases firmware updates that introduce new functions, or
correct known issues with existing functions.
You can update your hub’s firmware through a USB storage device.
To determine if an
update is required
1. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
2. Press System & Language.
The current version of the firmware appears in the System Information section
of the tab.
3. Go to www.smarttech.com/VE220firmware
the firmware.
If the latest version of the firmware on the SMART Support site
other words the number is higher) than your current version, you’ll need to
complete an update.
to determine the latest version of
is newer (in
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30 | CHAPTER 5 – MAINTAINING YOUR HUB
To update your firmware
through a USB
storage device
1. Connect the USB storage device to a computer with Internet access.
2. Go to www.smarttech.com/VE220firmware
application files to the following location on the USB storage device:
\SMART\
3. Disconnect the USB storage device from your computer, and then connect it to
one of the USB A receptacles on your hub.
4. Select System > Settings.
The SMART Hub VE220 Settings dialog box appears.
5. Press Administration, and then press Firmware Update.
A dialog box appears.
6. Select the Application check box, and then press OK.
7. Press Restart.
NOTE
The initial reset after updating the firmware may take several minutes.
and download the latest version’s
Maintaining Your Hub’s Hardware
Your hub’s hardware requires little maintenance. However, clean its fans at least
once per year using a vacuum cleaner or a can of compressed air to ensure its
best performance.
If your hub’s environment is unusually dusty, clean its fans more frequently.
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31 | CHAPTER 6 – TROUBLESHOOTING YOUR HUB
Chapter 6
Troubleshooting Your
Hub
Resetting Your Hub
Occassionally, your hub can stop responding or behave in unexpected ways. You can
reset your hub to end the current session and begin a new, restored one.
To reset your hub, press and release the Reset button on the back of your hub, and
then wait for it to start.
NOTE
You will lose unsaved Whiteboard documents when you reset your hub.
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32 | CHAPTER 6 – TROUBLESHOOTING YOUR HUB
General SMART Hub VE220
Troubleshooting
Use this table to help troubleshoot general issues with your hub.
Symptom/Observation Action/Solution
Your SMART Board interactive
whiteboard or other product doesn’t
respond to touch.
You’re unable to connect to a computer. • Ensure your hub is properly connected
• Ensure your hub is properly connected
to your SMART product.
• If you’re connecting to a SMART
product with a serial connector, ensure
you use the USB to serial adapter
provided with your hub.
• If you’re using a mouse and keyboard
with your hub, ensure they’re properly
connected and working.
• If the issue persists, contact the
SMARTSupport site
to your computer, and that you select
the correct input type (Analog or
Digital) from the Input Configurations
tab under Settings.
• If you’re connecting to a laptop, ensure
the laptop is in presentation mode. See
the laptop’s online Help or manual for
instructions.
.
You’re unable to use your hub’s
networking and e-mail features
Your hub stops responding or behaves
unexpectedly.
• Ensure your hub is properly connected
to your network.
•Select System > Settings, and then
assign an IP address to your hub to
enable networking and e-mail features.
• Reset your hub to end the current
session. To begin a new, restored
session, press and release the Reset
button, and then wait for it to start. If
this doesn’t resolve the issue,
disconnect the power cable, and then
wait two minutes before reconnecting it
and turning on your hub.
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You’re trying to put your hub into
Bootloader mode, and an indicator light
on the hub turns red.
• Press and hold the Reset button until
the light flashes amber and then turns
solid amber. If it doesn’t turn amber,
contact the SMART Support site
.
• A red light that doesn’t change to
green after about 30 seconds indicates
that your unit needs servicing. Contact
the SMART Support site.
Your display or your screen is out of
focus.
You’re unable to write in digital ink on
your computer.
Check your cable to ensure that your
computer supports either DVI-D or DVI-I.
•Select System > Settings > Input
Configuration and check the dropdown menu under Input Type. If you’re
using DVI-D, your Input Type must be
set to Digital, but DVI-I can be set to
either Digital or Analog. If this doesn’t
work, try a different cable or display.
• Make sure the selected resolution from
your hub is compatible with your output
display settings. Don’t set your
resolution too high. See your projector
or plasma display manual for the native
resolution.
• The above settings must be correct for
your hub to work with a Mac computer.
• Orient your hub, and then correctly
orient your other SMART products.
Make sure the proper SMART Product
Drivers are installed and running on
your computer.
• Make sure your cables are properly
connected.
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34 | CHAPTER 6 – TROUBLESHOOTING YOUR HUB
You’re unable to enable the e-mail
buttons.
You’re unable to save Whiteboard files on
your USB storage device.
• Configure your e-mail through e-mail
STMP.
•Select System > Settings > Network
> E-mail (SMTP), and select Enable
file export by e-mail. Ensure your
company’s SMTP server name and
domain are correct.
• Ensure there’s enough space on the
USB storage device to save your files.
• Ensure the USB storage device is
compatible with your hub.
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35 | APPENDIX A – HARDWARE ENVIRONMENTAL COMPLIANCE
Appendix A
Hardware
Environmental
Compliance
SMART Technologies supports global efforts to ensure that electronic equipment is
manufactured, sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment
Regulations (WEEE Directive)
Waste Electrical and Electronic Equipment regulations apply to all electrical and
electronic equipment sold within the European Union.
When you dispose of any electrical or electronic equipment, including SMART
Technologies products, we strongly encourage you to properly recycle the electronic
product when it has reached end of its life. If you require further information, please
contact your reseller or SMART Technologies for information on which recycling
agency to contact.
Restriction of Certain Hazardous
Substances (RoHS Directive)
This product meets the requirements of the European Union’s Restriction of Certain
Hazardous Substances (RoHS) Directive 2002/95/EC.
Consequently, this product also complies with other regulations that have arisen in
various geographical areas, and that reference the European Union’s RoHS directive.
Packaging
Many countries have regulations restricting the use of certain heavy metals in product
packaging. The packaging used by SMART Technologies to ship products complies
with applicable packaging laws.
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36 | APPENDIX A – HARDWARE ENVIRONMENTAL COMPLIANCE
China’s Electronic Information
Products Regulations
China regulates products that are classified as EIP (Electronic Information Products).
SMART Technologies products fall under this classification and meet the requirements
for China’s EIP regulations.
Page 43
Appendix B
Customer Support
Online Information and Support
Visit www.smarttech.com/support to view and download user’s guides, how-to and
troubleshooting articles, software and more.
Training
Visit www.smarttech.com/trainingcenter for training materials and information about
our training services.
Technical Support
If you experience difficulty with your SMART product, please contact your local
reseller before contacting SMART Technical Support. Your local reseller can resolve
most issues without delay.
NOTE
To locate your local reseller, visit www.smarttech.com/where
All SMART products include online, telephone, fax and e-mail support:
Online www.smarttech.com/contactsupport
Telephone +1.403.228.5940 or
Toll Free 1.866.518.6791 (U.S./Canada)
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)
Fax +1.403.806.1256
E-mail support@smarttech.com
.
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38 | APPENDIX B – CUSTOMER SUPPORT
Shipping and Repair Status
Contact SMART’s Return of Merchandise Authorization (RMA) group, Option 4,
+1.866.518.6791, for shipping damage, missing part and repair status issues.
General Inquiries
Address SMART Technologies
3636 Research Road NW
Calgary, AB T2L 1Y1
CANADA
Switchboard +1.403.228.5940 or
Toll Free 1.866.518.6791 (U.S./Canada)
Fax +1.403.228.2500
E-mail info@smarttech.com
Warranty
Product warranty is governed by the terms and conditions of SMART’s “Limited
Equipment Warranty” that shipped with the SMART product at the time of purchase.
Registration
To help us serve you, register online at www.smarttech.com/registration.
Page 45
Page 46
Toll Free 1.866.518.6791 (U.S./Canada)
or +1.403.228.5940
www.smarttech.com
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