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Service and Warranty Information 2012
smart fortwo coupé and cabriolet
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QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (컄 Page 11)
BASIC WARRANTY
WHEEL ALIGNMENT AND BALANCING, BRAKE DISCS AND PADS, GLASS,
WIPER BLADES AND INSERTS
EMISSION SYSTEM/CONTROL
(Federal)
EMISSION PERFORMANCE/CONTROL
(Federal)
EMISSION PERFORMANCE
(Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington)
EMISSION CONTROL
(Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington)
Years in Service12345678910
4 Years/50,000 Miles
1 Year/12,000 Miles
2 Years/24,000 Miles
3 Years/50,000 Miles
7 Years/70,000 Miles
(Limited Coverage - please refer to text)
8 Years/80,000 Miles
(Limited Coverage - please refer to text)
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Dear smart Owner:
As an authorized smart Center, we are dedicated
to providing you with unparalleled Commitment to Excellence
in Sales and Service.
We will always do everything possible to live up to this
commitment.
____________________________________________________________________
Authorized smart Center’s Signature and Stamp
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Name:
Addre s s :
City, S ta t e, Z I P C o de :
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: ____________________Fax:______________ E-mail:___________________
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:
Authorized smart Center Information
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Model _______________________________________________________________
Serial Number ________________________________________________________
VIN _________________________________________________________________
Owner_______________________________________________________________
Address _____________________________________________________________
City/State/ZIP ________________________________________________________
Delivery/Warranty: Mo. Day Yr.
Selling authorized smart Center Code: _______________________________________
LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of delivery or when put into service. (See details starting on (
컄 Page 11) of this booklet.)
OTHER:
______________________________________________________________
____________________________________________________________________
Owners’s Signature
>> Service and Warranty.
Vehicle Warranty Information
Page 6
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NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month Day Year
______________________________________________________________
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle
Service and Warranty Information Booklet, Operator Manuals
and Maintenance Booklet reviewed with owner
Owner introduced to Service Department Staff
Owner instructed on: Maintenance Schedule
Roadside Assistance
______________________________________________________________
smart Sales Representative’s Signature
New Vehicle Systems Checkout Inspection/Delivery
>> Service and Warranty.
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To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Emission Control System Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emission Systems Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Emission Performance Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Notice of Address Change or Pre-Owned Vehicle Purchase . . . . . . . . . . . . . . . . Centerfold
Warranted Emission Related Components - Gasoline Engines . . . . . . . . . . . . . . . . . . . . . 26
Emission Control System Warranty
(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Defect Warranty Coverage - Gasoline Engines
(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Warranty Enforcement Laws (Lemon Laws) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Important Notice for CA Retail Buyers and Lessees of smart Vehicles . . . . . . . . . . . . . . 40
Questions, Loss of Warranty Booklet, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
To Purchasers of Pre-Owned smart Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Contents
>> Service and Warranty.
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General
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the warranties you receive as a smart owner.
Your vehicle is covered under the terms of
these “Warranties” and your authorized
smart Center will exchange or repair any
defective parts in accordance with the
terms of such warranties within stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
See (
컄 Page 44) for a list of models cov-
ered in this edition.
Replacement Parts for Your smart
Genuine smart parts, Genuine smart
Remanufactured Parts and factory
approved accessories are the recommended replacement parts for your smart
vehicle and are available through your
authorized smart Center.
These parts meet the same exacting quality
control standards as the original equipment on your vehicle and comply with all
applicable Federal and State safety regulations.
Consult your authorized smart Center for
warranty and other details. Also ask your
Center about the Genuine smart Remanufactured Parts portfolio. These parts cost
less than new parts but carry the same
warranty terms.
To the Owner
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As a smart owner you deserve service unparalleled in the
industry.
To meet your service needs, your authorized smart Center
employs a specially factory trained staff using the latest
diagnostic and service techniques. Whether it is a small
adjustment or major service, your authorized smart Center
will work to accommodate you quickly and efficiently.
Finally, should you ever experience an emergency repair
situation, our 24-Hour Roadside Assistance Program is only
a toll free call away. (1-800-762-7887)
>> Service and Warranty.
Page 10
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Notes
>> Service and Warranty.
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T H A N K Y O U . . . for the confidence you have placed in us.
We will always do everything possible
to continue to earn your trust and goodwill.
Business Card
of
smart Sales Representative
(Insert here)
Business Card
of
Service Manager
(Insert here)
>> Service and Warranty.
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Items Which Are Covered:
DEFECTS: Daimler Vehicle Innovations USA
LLC (DVIUSA) warrants to the original and
each subsequent owner of a new smart
vehicle that any authorized smart Center
will make any repairs or replacements necessary, to correct defects in material or
workmanship arising during the warranty
period.
ANY AUTHORIZED SMART CENTER: Any
authorized smart Center of the owner’s
choice will perform warranty repairs or
replacements. The vehicle should be delivered to an authorized smart Center during
normal service hours. A reasonable time
should be allowed after taking the vehicle
to an authorized smart Center for performance of the repair.
WARRANTY PERIOD: This warranty is for
48 months or 50,000 miles, whichever
occurs first.
WARRANTY STARTS: The warranty period
starts on the date the vehicle is delivered
to the first retail purchaser or put in service as an authorized smart Center demonstrator or Daimler Vehicle Innovations USA
LLC (DVIUSA) or Mercedes-Benz U.S.
International, Inc. (MBUSI) or MercedesBenz Research & Development North America, Inc. (MBRDNA) company vehicle.
WHEEL ALIGNMENT AND BALANCING: Wheel
alignment and wheel balancing as a result
of a manufacturing defect are covered
during the first 12 months or 12,000 miles,
whichever occurs first, and will be performed by any authorized smart Center.
(
컄 Page 14)
Limited Warranty - 2012 Registration Year Vehicles
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Items Which Are Covered: (cont’d)
BRAKE PADS AND DISCS: Brake pads anddiscs are covered against defects in material or workmanship for 12 months or
12,000 miles, whichever occurs first.
(
컄 Page 14)
GLASS: Glass is warranted against stress
cracks for 12 months or 12,000 miles,
whichever occurs first. (
컄 Page 15)
WIPER BLADES AND INSERTS: Wiper blades
and wiper blade inserts are covered
against defects in material or workmanship
for 12 months or 12,000 miles, whichever
occurs first. (
컄 Page 14)
NO CHARGE: Warranty repairs will be made
at no charge for parts and labor.
WARRANTY AVAILABLE: This warranty is
applicable only in the United States and
Puerto Rico. If you take your vehicle to
Canada temporarily, such as on vacation,
warranty service may be requested from
any authorized smart Center.
In all other countries defects in material
and workmanship will be handled in accordance with the terms and limitations of a
Limited Warranty of 24 months with unlimited miles.
Limited Warranty - 2012 Registration Year Vehicles
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Service and Warranty
13
This warranty gives you specific legal rights and you may also have other rights which
vary from state to state.
EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES, THIS IS THE ONLY WARRANTY GIVEN
WITH THE PURCHASE OF A SMART VEHICLE. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO
OCCUR OF 48 MONTHS OR 50,000 MILES FROM THE DATE OF INITIAL OPERATION OR ITS
RETAIL DELIVERY, WHICHEVER EVENT SHALL FIRST OCCUR. DAIMLER AG, DAIMLER
VEHICLE INNOVATIONS USA LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC, MERCEDES-BENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. OR THE AUTHORIZED
SMART CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR THEM
ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE. NO PAYMENT OR OTHER
COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL DAMAGE SUCH AS
DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE
PAID, INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY
WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitation on how long an implied warranty lasts, so the above limitation
may not apply to you.
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.
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Service and Warranty
1414
Items Which Are Not Covered:
TIRE DAMAGE: Damage to the tires such as
punctures, cuts, snags, bruises, impact
damage and breaks resulting from pothole
impact, curb impact or from other objects,
are not covered. Damage from incorrect
inflation, excessive axle load, high speed
spinning (when stuck in ice, mud or snow),
tire chains, racing or competitive driving
events, incorrect mounting or demounting,
improper puncture repair, misuse, negligence, alteration and misapplication, are
not covered. Rapid or irregular tread wear
due to incorrect wheel alignment or tire
balance is not covered. Tread wear out is
also not covered.
The tire manufacturer may provide warranty coverage. See tire manufacturer’s
warranty booklet in the owner’s literature
package or consult with the tire manufacturer’s dealer for specific details.
WHEEL ALIGNMENT: Adjustments for road
crown issues are not covered.
BRAKE PADS AND DISCS: Replacement due
to normal wear or as part of regular maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged or
worn wiper blades and wiper blade inserts
are not covered.
DAMAGE DUE TO ACCIDENTS, MISUSE OR
NEGLIGENCE: Accidents or damage from
objects striking the vehicle. Misuse of the
vehicle such as driving over curbs, overloading, improper operation, storage or
transport (Proper use is described in the
Operator’s Manual).
DAMAGE DUE TO LACK OF MAINTENANCE:
Lack of proper maintenance as described
in the Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters or
improper engine oil, which are nonapproved by DVIUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required and
are not covered by this warranty.
See Maintenance Booklet for details.
Damage caused by the use of improper filters (including oil filters), engine oils, fluids, cleaners, polishes, or waxes is not
covered. Original equipment remote control key batteries are covered for the first
90 days from the vehicle warranty start
date.
Limited Warranty - 2012 Registration Year Vehicles
>> Service and Warranty.
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Service and Warranty
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Items Which Are Not Covered:
(cont’d)
DAMAGE DUE TO ALTERATIONS: Alterations
by changing or adding to the vehicle can
adversely affect its performance, reliability and longevity and are not covered by
this warranty.
DAMAGE CAUSED BY REPAIR PARTS: Malfunctions caused by the use of other than
Genuine smart parts and accessories and
damages or malfunctions resulting from
poor fuel quality or from blending additional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by DVIUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions caused
by body repairs not performed in accordance with smart specified repair procedures or otherwise improperly performed
are not covered by this warranty.
ALTERED ODOMETER: No warranty coverage shall apply to any vehicle on which the
odometer has been altered and the actual
mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT: Parts
made from cloth or leather (upholstery,
convertible tops, trim items), wood, paint
or chrome which have been affected by
airborne fallout, such as chemical and tree
sap, or by road salt, hail, windstorm or
other environmental factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does not
cover payment for loss of use of the vehicle during warranty repairs nor lodging
bills, substitute transportation rentals, or
other travel costs, telephone calls, loss of
pay, or other economic loss or consequential damages.
CHANGES IN DESIGN: The manufacturer has
reserved the right to make any changes in
design or to make additions to, or upon its
products without incurring any obligations
to install the same equipment on motor
vehicles previously built.
RACING OR COMPETITIVE EVENTS:
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the
repair of any defects that are found as the
result of participating in a racing event.
Limited Warranty - 2012 Registration Year Vehicles
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Service and Warranty
1616
General
Our intention is to repair under warranty,
without charge to you, anything that goes
wrong with your vehicle during the warranty period which is our fault. All we ask is
that you properly maintain and care for the
vehicle and that you have warranty repairs
performed by an authorized smart Center.
Please note the difference between
“defects” and “damage” as used in the
warranty. Defects are covered since we,
the distributor are responsible. Conversely, we have no control over damage
caused by such things as, but not limited to
collision, misuse, and lack of or improper
maintenance. Therefore, damage for whatever reason is not covered by the warranty.
It is the owner’s responsibility to maintain
the vehicle according to the Maintenance
Schedule provided. All maintenance services must be accomplished to keep your
warranty coverage valid. When requesting
service or repair work under warranty, the
owner must present to the authorized
smart Center evidence that the periodic
servicing requirements have been accomplished. Receipts covering completion of
required servicing should be retained in
the event a question arises concerning
maintenance.
These receipts should be transferred to
each subsequent owner of the vehicle. For
your convenience, the Maintenance Booklet has been designed to incorporate the
signature of your authorized smart Center
upon completion of the required maintenance services.
This signature is evidence of completion of
the maintenance services and should be
kept together with other receipts, repair
orders and invoices.
If the owner has a warranty claim and can
show through receipted invoices that the
vehicle has received the required servicing, the authorized smart Center will perform the warranty work without charging
for parts and labor. It is the responsibility
of the owner to prove and the authorized
smart Center to judge whether the
required maintenance service has been
performed.
DVIUSA’s obligation is limited to the authorization to exchange or repair at its option
such parts which are acknowledged by it to
be defective. In case of defective assemblies, Genuine smart Remanufactured Parts
can be used in exchange instead of their
repair. The replaced defective parts or
assemblies shall become the property of
DVIUSA. Warranty repairs do not constitute
an extension of the original warranty
period for the vehicle or a part thereof.
smart New Vehicle Limited Warranty - Things You Should Know
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Service and Warranty
1717
Insurance Write-Off; or Repaired
or Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total loss”,
“write off” or equivalent, is not covered by
this warranty. This includes but is not limited to vehicles issued a “salvage”,
“scrap”, “dismantled” or similar title under
any state’s law.
Any parts repaired or replaced under an
insurance claim or required as a result of
events which are not covered under this
warranty (see “Items Which Are Not Covered”, (
컄 Page 14), for example, damages
due to accidents, misuse, or negligence,
and in either case, any subsequent consequential damage to the vehicle are not covered by this warranty.
Paint and Other Appearance Items
Defects in paint, trim or other appearance
items are normally taken care of during our
new vehicle preparation or by the authorized smart Center during new vehicle
inspection. We suggest that if you find any
paint or appearance problems that you
advise your authorized smart Center as
soon as possible since deterioration due to
use and exposure is not covered by the
warranty.
The instructions in your Operator’s Manual
regarding the care of paint, upholstery,
trim items and convertible tops, as applicable, must be followed explicitly to maintain your warranty coverage.
Body Repair Information
Due to the materials and assembly procedures used in the production of smart
vehicles, it is strongly recommended that
any paint work/body repairs be performed
using Genuine smart parts by repair facilities which have been certified by DVIUSA
as having the tools, equipment and training
necessary to perform such repairs. DVIUSA
has certified a network of body repair
facilities which are qualified to perform
both cosmetic and structural repairs to
your vehicle.
While the vehicle owner may elect to have
repairs (collision damage/paint repair
work) performed by any automobile body
repair establishment or individual, damage
or malfunction caused by body repairs not
performed in accordance with smart specified repair procedures are not covered by
the smart New Vehicle Limited Warranty.
Should your vehicle need paint work/body
repair or if you have any questions please
contact your authorized smart Center or
call 1-800-762-7887.
Customer Repair Orders
Your servicing authorized smart Center
will give you a copy of the Repair Order on
all warranty repairs performed. Please
keep this copy with your vehicle records.
smart New Vehicle Limited Warranty - Things You Should Know
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Service and Warranty
1818
General
The law requires your vehicle to conform to
exhaust emission standards. To provide the
best vehicle performance and lowest vehicle emissions, you are responsible to see
that all recommended maintenance procedures detailed in the Maintenance Booklet
are performed at the specified times and
mileages. The emission control warranty
does not cover failures due solely to owner
abuse or lack of proper maintenance.
More frequent maintenance may be needed
for vehicles under severe operating conditions such as dusty areas, very short trip
driving or trailer towing.
While maintenance service can be performed by any qualified service outlet, we
recommend that all maintenance services
be performed by your authorized smart
Center who is equipped with the tools,
instruments, and literature necessary for
correct and systematic performance of
these services. Although warranty obligations are not dependent upon the use of
any particular brand of replacement parts
and you may elect to use non-Genuine
smart parts for replacement purposes, we
recommend the use of Genuine smart parts
for service and repairs, since they have
been made according to the manufacturer’s specifications. It is also important
to use only fuels and lubricants meeting
factory specifications, since the emission
systems warranty does not cover repair or
replacement of parts necessitated by failure of such items.
For detailed information concerning emission control system maintenance, please
refer to your Maintenance Booklet. If you
should desire further information concerning tune-up specifications or emission
control system maintenance jobs, we recommend obtaining maintenance related literature. Such literature is available from
either your authorized smart Center or
directly from Daimler Vehicle Innovations
USA LLC.
Emission Control System Maintenance
>> Service and Warranty.
Page 21
Service and Warranty
1919
General
In accordance with the requirements of the
Federal Clean Air Act as amended, Daimler
Vehicle Innovations USA LLC warrants to
the original and each subsequent owner of
a new smart vehicle that:
(1) the vehicle was designed, built and
equipped so as to conform, at the time of
sale to the original owner, with the then
applicable regulations issued by the Federal Environmental Protection Agency
under authority of the Federal Clean Air
Act as amended; and
(2) the vehicle is free from defects in
materials and workmanship at the time of
sale which would cause it not to conform
with those regulations within a period of
two years or 24,000 miles from the date of
initial operation of the vehicle, whichever
occurs first; and
(3) is free from defects in material and
workmanship in specific emission related
parts as specified in the lists shown on
(
컄 Page 26) which would cause them not to
conform with those requirements for a
period of 8 years or 80,000 miles, whichever occurs first.
This Warranty Does Not Apply To:
1. The repair or replacement of warranted
parts which are scheduled to be replaced
prior to 80,000 miles. These parts are no
longer covered once they have been
replaced at the first required replacement
interval during a regular maintenance service.
2. Any vehicle on which the odometer mileage has been altered and the vehicle’s
actual mileage cannot be readily determined.
3. Loss of time, inconvenience, loss of the
use of the vehicle or similar incidental or
consequential damages.
Emission Systems Warranty (Federal)
>> Service and Warranty.
Page 22
Service and Warranty
2020
This warranty will be performed by any
authorized smart Center of the owner’s
choice - repairing, replacing or adjusting
at the authorized smart Center’s discretion, upon delivery of the vehicle to the
authorized smart Center’s place of business without charge for parts and labor
(including diagnosis), using Genuine smart
parts to assure compliance with applicable
regulations. Parts replaced under this
warranty become the property of the warrantor.
This warranty is available on a vehicle purchased in the United States or in any U.S.
possession governed by U.S. law.
In all other countries, defective parts will
be repaired or replaced free of charge
only in accordance with the terms and limitations of the warranty for new smart vehicles in effect at the time in such countries.
WITH RESPECT TO EMISSION SYSTEMS, THIS
WARRANTY AND THE EMISSIONS PERFORMANCE WARRANTY ARE EXPRESSLY IN LIEU
OF ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF
ALL OTHER OBLIGATIONS OR LIABILITIES
ON THE PART OF THE WARRANTOR. DAIMLER AG, DAIMLER VEHICLE INNOVATIONS
USA LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC, MERCEDES-BENZ RESEARCH &
DEVELOPMENT NORTH AMERICA, INC. OR
THE SELLING AUTHORIZED SMART CENTER
NEITHER ASSUME NOR AUTHORIZE ANY
OTHER PERSON TO ASSUME FOR THEM ANY
OTHER LIABILITY IN CONNECTION WITH
SUCH EMISSION SYSTEMS.
See (
컄 Page 26) for components covered
by this warranty.
Emission Systems Warranty (Federal)
>> Service and Warranty.
Page 23
Service and Warranty
2121
General
You may present a claim under this warranty immediately after your vehicle has
failed an EPA approved emission short test
if, as a result of that failure, you are
required by law to repair the vehicle to
avoid the imposition of a penalty or sanction. You do not need to suffer the loss of
the right to use the vehicle, pay a fine, or
incur repair expenses before bringing this
claim.
Your warranty claim may be presented to
any authorized smart Center of your choice
in the USA or its territories.
The authorized smart Center will honor or
deny your claim within a reasonable time
not to exceed 30 days, from the time at
which your vehicle is initially presented for
repair or within any time period specified
by local, State or Federal Law, whichever is
shorter, except when a delay is caused by
events not attributable to DVIUSA or your
authorized smart Center. You will be notified in writing by your authorized smart
Center of the reason for any denial of your
claim.
Your authorized smart Center is required
by law to honor your claim if such notice of
denial is not received by you within said
time period.
You may obtain further information concerning the emission performance warranty or report violations of the terms of
the Emission Performance Warranty by
contacting the Director, Field Operation
and Support Division (EN-397F), Environmental Protection Agency, 401 “M” Street,
SW., Washington, D.C. 20460.
Emission Performance Warranty (Federal) - Things You Should Know
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Page 24
Service and Warranty
2222
NOTE: The Emission Performance Warranty
is required by Federal Law, and is effective only to the extent required by that law.
To the extent the underlying law is suspended or amended, this Warranty is automatically altered in the same manner,
without further notice.
Daimler Vehicle Innovations USA LLC
(DVIUSA) warrants to the original and each
subsequent owner of a new smart vehicle
that:
a. if the vehicle is maintained and operated in accordance with DVIUSA’s written
instructions for required maintenance and
use, and
b. if the vehicle fails to conform at any
time during 8 years or 80,000 miles, whichever first occurs, to the applicable emission standards as ascertained by an EPAapproved emission short test, and
c. if such non-conformity results or will
result in the vehicle owner having to bear
any penalty or other sanction (including
the denial of the right to use the vehicle)
under local, State or Federal law, then any
authorized smart Center during the first
24 months or 24,000 miles will make any
repairs or replacements necessary to
specified systems/components to correct
the non-conformity or so that the vehicle
will pass the smog check test at no charge
for parts and labor (including diagnosis).
For the remainder of the 8 years or 80,000
miles the authorized smart Center will correct only those deficiencies directly
related to the specified components in the
attached list which have been installed in
or on the vehicle for the sole or primary
purpose of reducing vehicle emissions and
that were not in general use prior to Model
Year 1968.
Emission Systems Warranty (Federal)
>> Service and Warranty.
Page 25
Service and Warranty
2323
Parts replaced under this warranty become
the property of the warrantor. The warranty period starts on the date the vehicle
is delivered to the first retail purchaser or
put into service as an authorized smart
Center demonstrator or DVIUSA, MBUSI or
MBRDNA company vehicle.
The emission control system of your new
smart vehicle was designed, built and
tested using Genuine smart parts and the
vehicle is certified as being in conformity
with Federal emission control regulations
and requirements. Accordingly, it is recommended that any replacement parts used
for maintenance, repair or replacement of
emission related components be Genuine
smart Parts, including Genuine smart
Remanufactured Parts.
The owner may elect to have maintenance,
replacement or repair of the emission control devices and systems performed by any
automotive repair establishment or individual, and may elect to use other than
Genuine smart Parts, including Genuine
smart Remanufactured Parts for such
maintenance, replacement or repair without invalidating this warranty; the cost of
such service or parts, however, will not be
covered under the warranty except in the
case of an emergency.
Use of replacement parts which are not of
equivalent quality and design may impair
the effectiveness of the emission control
systems.
If other than Genuine smart Parts, including Genuine smart Remanufactured Parts
are being used for maintenance, replacement or repair of components affecting
emission control, the owner should obtain
assurances that such parts are warranted
by their manufacturer to be equivalent to
Genuine smart parts in performance and
durability.
DVIUSA, however, assumes no liability
under this warranty with respect to parts
other than Genuine smart Parts, including
Genuine smart Remanufactured Parts
except for consequential damage to a nonsmart warranted part caused by a failure
of a smart part. However, the use of nonsmart replacement parts does not invalidate the warranty on other components
unless non-smart parts cause damage to
warranted parts.
Emission Systems Warranty (Federal)
>> Service and Warranty.
Page 26
Service and Warranty
2424
DVIUSA may deny an emission performance
warranty claim if the failure of a part is
the result of:
a. non-compliance with the written
instructions for required maintenance and
use. These written instructions, including
time and mileage intervals at which maintenance is to be performed may be found in
the Maintenance Booklet and Operator’s
Manual provided with your vehicle. You are
advised to perform all recommended maintenance or repairs on your new smart vehicle. DVIUSA may deny a warranty claim if
your failure to perform the required maintenance resulted in the failure of the warranted part in question. Receipts and
service records covering the performance
of regular maintenance should be retained
in the event questions arise concerning
maintenance. The receipts and service
records should be transferred to each
subsequent owner of this vehicle.
b. vehicle abuse or maintenance performed
in such a manner that an emission component was improperly installed or adjusted
substantially outside the manufacturer’s
specifications or which resulted in removing or rendering inoperative any component affecting the vehicle’s emissions.
c. using non-EPA certified replacement
parts in the maintenance or repair of the
vehicle which ultimately proved to be
defective in material or workmanship or
not equivalent from an emission standpoint
to the original equipment part and the
owner is unable to prove otherwise.
Daimler Vehicle Innovations USA LLC may
deny an emission related warranty claim if
it can establish that the failure or the malfunction of an emission control system part
results directly from the use of:
RGasoline engines
non-premium low octane gasoline with an
anti-knock index of below 91
Emission Systems Warranty (Federal)
>> Service and Warranty.
Page 27
Service and Warranty
2525
This Warranty Does Not Cover:
a. Malfunctions in any part caused by any
of the following: misuse, improper adjustments, modification, alteration, tampering,
disconnection, improper or inadequate
maintenance, or use of leaded gasoline for
catalyst equipped vehicles.
b. Damage resulting from accident, acts of
nature or other events beyond the control
of DVIUSA.
c. The repair or replacement of warranted
parts which are scheduled for replacement
prior to 80,000 miles once these have been
replaced at the first replacement interval
as part of regular maintenance service.
d. Loss of time, inconvenience, loss of use
of the vehicle, or other incidental or consequential damages.
e. Any vehicle on which the odometer mileage has been altered so that the vehicle’s
actual mileage cannot be determined.
This warranty is available on a vehicle purchased in the United States or in any U.S.
possession governed by U.S. law.
In all other countries, defective parts will
be repaired or replaced free of charge
only in accordance with the terms and limitations of the warranty for new smart vehicles in effect at the time in such countries.
EXCEPT FOR THE EMISSION CONTROL WARRANTY, THIS WARRANTY AND THE LIMITED
WARRANTY FOR NEW smart VEHICLES ARE
EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATION,
EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF ALL OTHER
OBLIGATIONS OR LIABILITIES ON THE PART
OF THE WARRANTOR. DAIMLER AG, DAIMLER VEHICLE INNOVATIONS USA LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC,
MERCEDES-BENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. OR THE SELLING AUTHORIZED SMART CENTER NEITHER
ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH
EMISSION SYSTEMS.
The lists shown on (
컄 Page 26) set forth
the emission related components which may
be covered by the emissions performance
warranty.
>> Service and Warranty.
Emission Systems Warranty (Federal)
Page 28
Service and Warranty
2626
I. Air Induction System
Air Cleaner Housing
Intake Manifold
II. Fuel Metering System
Fuel Injector
Fuel Pump (with Integrated Pressure
Regulator and Management System)
Fuel Rail
Throttle
III. Ignition System
Ignition Coil
Spark Plug
IV. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
V. Fuel Evaporative Control
EVAP Canister
EVAP Canister Purge Valve/Line
EVAP Shut-off Valve
Fuel Fill Neck
Fuel Filler Cap
Fuel Tank
Fuel Tank Pressure Sensor
VI. Secondary Air Injection
System
Air Combination Valve
Air Pump
Air Vacuum Check Valve
VII. Exhaust
Exhaust Manifold / Three-Way-Catalyst*
VIII. Engine Emissions Control
Systems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Crankshaft Position Sensor
Engine Control Module*
Engine Coolant Temperature Sensor
Knock Sensor
Manifold Air Pressure Sensor (with
Integrated Temperature Sensor)
O
2
Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Data Link Connector (OBD)
Instrument Cluster (Malfunction Indicator
Lamp)*
X. Related Parts w/ Above Systems
Automatic Transmission Mode Selector
Emission Related:
Hoses, Clamps, Belts, Pulleys, Tubes,
Fittings, Sealing Devices, Mounting
Hardware included
smart Warranted Emission Related Components
* These items are warranted for 8 years/80,000 miles (whichever occurs first).
All other items are warranted for (a) or (b):
(a) 3 years/50,000 miles (whichever occurs first) for new vehicles which are first sold by an
authorized smart Center in AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA.
(b) 2 years/24,000 miles (whichever occurs first) for new vehicles which are first sold by an
authorized smart Center in all other states.
Please reference the previous pages for additional emission warranty coverage.
MY 2012 - Gasoline Engines
>> Service and Warranty.
Page 29
Service and Warranty
2727
Notes
>> Service and Warranty.
Page 30
Service and Warranty
2828
Your Warranty Rights and Obligations:
The California Air Resources Board and
Daimler Vehicle Innovations USA LLC are
pleased to explain the emission control
system warranty on your smart vehicle. In
Arizona, California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode Island, Vermont and Washington, new motor vehicles
must be designed, built and equipped to
meet these states’ stringent anti-smog
standards. DVIUSA must warrant the emission control system on your smart vehicle
for the periods of time listed below provided there has been no abuse, neglect or
improper maintenance of your vehicle.
Your emission control system may include
such parts as the fuel injection system,
ignition system, catalytic converter and
engine computers. Also included may be
hoses, belts, connectors and other emission related assemblies.
Where a warrantable condition exists,
DVIUSA will repair your smart vehicle at no
cost to you including diagnosis, parts and
labor.
Manufacturer’s Warranty Coverage:
For 3 years or 50,000 miles, whichever
first occurs:
1. If your smart vehicle fails a Smog Check
Inspection, all necessary repairs and
adjustments will be made by DVIUSA to
ensure that your vehicle passes the
inspection. This is your emission control
system PERFORMANCE WARRANTY.
2. If any emission related part on your MB
vehicle is defective, the part will be
repaired or replaced by DVIUSA. This is
your short-term emission control system
DEFECTS WARRANTY.
For 7 years or 70,000 miles, whichever
first occurs:
1. If an emission related part listed in this
warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced
by DVIUSA. This is your long-term emission
control system DEFECTS WARRANTY.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA Things You Should Know
Emission Control System Warranty
>> Service and Warranty.
Page 31
Service and Warranty
2929
Owner’s Warranty Responsibilities:
As the vehicle owner, you are responsible
for the performance of the required maintenance listed in your Maintenance Booklet. DVIUSA recommends that you retain all
receipts covering maintenance on your
vehicle, but DVIUSA cannot deny emission
control system warranty solely for the lack
of receipts or for your failure to ensure
the performance of all required maintenance.
You are responsible for presenting your
smart vehicle to an authorized smart Center as soon as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also be
aware that DVIUSA may deny you warranty
coverage if your vehicle or a part has
failed due to abuse, neglect, improper
maintenance or unapproved modifications.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA -
Things You Should Know
Emission Control System Warranty
>> Service and Warranty.
Page 32
Service and Warranty
3030
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
Daimler Vehicle Innovations USA LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-800-762-7887, or
State of Arizona
Arizona Department of Environmental
Quality
1110 West Washington Street
Phoenix, Arizona 85007
State of California
Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
State of Connecticut
Department of Environmental Protection
79 Elm Street
Hartford, CT 06106-5127
State of Maine
Department of Environmental Protection
17 State House Station Augusta,
Maine 04333
State of Maryland
Department of the Environment
Air & Radiation Management Administration
Mobile Sources Control Program
1800 Washington Blvd.
Baltimore, MD 21230
Commonwealth of Massachusetts
Department of Environmental Protection
Division of Air Quality Control
One Winter Street, Boston, MA 02108
State of New Jersey
New Jersey Department of Environmental
Protection, 401 East State Street
Trenton, New Jersey 08625
State of Oregon
Department of Environmental Quality
811 S.W. Sixth Avenue
Portland, OR 97204
Commonwealth of Pennsylvania
Department of Environmental Protection
Bureau of Air Quality
Rachel Carson State Office Building
12th Floor, P.O. Box 8468
Harrisburg, PA 17105-8468
State of Rhode Island
Department of Environmental Management,
235 Promenade Street
Providence, Rhode Island 02908
State of Vermont
Agency of Natural Resources
Department of Environmental Conservation, Air Pollution Control Division
Building 3 South, 103 Main Street, Waterbury, VT 05671-0402,
State of Washington
Washington State Department of Ecology
P.O. Box 47600
Olympia, WA 98504-7600
Emission Control System Warranty
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA Things You Should Know
>> Service and Warranty.
Page 33
Service and Warranty
3131
General
Daimler Vehicle Innovations USA LLC
(DVIUSA) warrants to the original and each
subsequent owner of a 2012 smart vehicle
which is first sold by an authorized smart
Center in Arizona, California, Connecticut,
Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island,
Vermont and Washington that:
(1) such vehicle is free from defects in
material and workmanship which would
cause it to fail to conform with requirements of the California Air Resources
Board (CARB) or to fail to pass a smog
check test for a period of use of 3 years or
50,000 miles, whichever first occurs; and
(2) if any part which affects any regulated
emission from your vehicle is defective
during 3 years or 50,000 miles, whichever
first occurs, the part will be repaired or
replaced; and
(3) is free from defects in material and
workmanship in specific emission related
parts as specified in the attached list
which would cause them not to conform with
those requirements for a period of use of 7
years or 70,000 miles, whichever first
occurs.
DVIUSA further warrants that:
a. if the vehicle is maintained and operated
in accordance with DVIUSA’s written
instructions for required maintenance and
use, and
b. if a part is defective during 3 years or
50,000 miles, whichever first occurs, which
causes the vehicle not to conform to the
applicable CARB requirement or to fail a
smog check test, or
c. if an emission-related part covered by
the 7 year or 70,000 mile, whichever first
occurs, warranty term is defective during
the warranty period,
then any authorized smart Center of the
owner’s choice will make any adjustments,
repairs or replacements (including diagnosis) necessary to correct the defect or
so that the vehicle will pass the smog check
test at no charge for parts, labor or diagnosis.
If your vehicle is between 3 to 8 years old
and has been driven less than 80,000 miles,
then your vehicle may be eligible for additional coverage under the Federal Emissions Warranty.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA
Emission Control System Warranty
>> Service and Warranty.
Page 34
Service and Warranty
3232
These warranty provisions shall begin on
the date the vehicle is delivered to the
first retail purchaser or, if the vehicle is
first placed in service as a retail demonstrator or DVIUSA, MBUSI or MBRDNA company vehicle prior to sale at retail, on the
date the vehicle is first placed in such service.
The emission control system of your new
smart vehicle was designed, built and
tested using Genuine smart parts and the
vehicle is certified as being in conformity
with Federal, Arizona, California, Connecticut, Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington emission
control regulations and requirements.
Accordingly, it is recommended that any
replacement parts used for maintenance,
repair or replacement of emission related
components be Genuine smart Parts,
including Genuine smart Remanufactured
Parts.
The owner may elect to have maintenance,
replacement or repair of the emission control devices and systems performed by any
automotive repair establishment or individual, and may elect to use other than
Genuine smart Parts, including Genuine
smart Remanufactured Parts for such
maintenance, replacement or repair without invalidating this warranty; the cost of
such service or parts, however, will not be
covered under the warranty except in the
case of an emergency.
Use of replacement parts which are not of
equivalent quality and design may impair
the effectiveness of the emission control
systems. If other than Genuine smart Parts,
including Genuine smart Remanufactured
Parts are being used for maintenance,
replacement or repair of components
affecting emission control, the owner
should obtain assurances that such parts
are warranted by their manufacturer to be
equivalent to Genuine smart parts in performance and durability.
DVIUSA, however, assumes no liability
under this warranty with respect to parts
other than Genuine smart Parts, including
Genuine smart Remanufactured Parts
except for consequential damage to a nonsmart warranted part caused by a failure
of a smart part. However, the use of nonsmart replacement parts does not invalidate the warranty on other components
unless non-smart parts cause damage to
warranted parts.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA
Emission Control System Warranty
>> Service and Warranty.
Page 35
Service and Warranty
3333
Repairs covered by this warranty will be
performed by any authorized smart Center
at its place of business with no charge for
parts or labor (including diagnosis), using
Genuine smart Parts, including Genuine
smart Remanufactured Parts for any part
covered by this warranty.
In the case of an emergency, when and
where an authorized smart Center is not
available, repairs may be performed at any
available service establishment or by the
owner using any replacement part. The
non-availability of a replacement part for
warranty repair or a repair not completed
within 30 days constitutes an emergency.
DVIUSA will reimburse the owner for such
repairs (including labor and diagnosis)
that are covered under this warranty. Such
reimbursement shall not exceed DVIUSA
suggested retail prices for warranted
parts replaced and labor charges based on
DVIUSA recommended time allowances for
warranty repairs at a geographically
appropriate hourly labor rate. Replaced
parts and paid invoices must be presented
at an authorized smart Center as a condition of reimbursement for emergency
repairs not performed at an authorized
smart Center. Parts replaced under this
warranty become the property of the warrantor.
The enclosed list sets forth some of the
emission related components covered by
the emission control system defects warranty. You are advised to perform all recommended maintenance or repairs on your
new smart vehicle. DVIUSA will not deny an
emissions system warranty claim solely
because you have no record of maintenance; however, you are responsible for
the performance of the required maintenance. DVIUSA may deny a warranty claim if
your failure to perform the required maintenance resulted in the failure of a warranted part. Receipts and service records
covering the performance of regular maintenance should be retained in the event
questions arise concerning maintenance.
The receipts and service records should
be transferred to each subsequent owner
of this vehicle.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA
Emission Control System Warranty
>> Service and Warranty.
Page 36
Service and Warranty
3434
Daimler Vehicle Innovations USA LLC may
deny an emission related claim if it can
establish that the failure or the malfunction of an emission control system part
results directly from the use of non-premium low octane fuel in the engine (i.e. fuel
with an anti-knock index of below 91 as
displayed on the fuel pump).
What is not covered by the Emission Warranty
This warranty does not cover:
1. The repair or replacement of any “warranted part” otherwise eligible for warranty coverage shall be excluded from such
warranty coverage if the vehicle or engine
manufacturer demonstrates that the vehicle or engine has been abused, neglected
or improperly maintained, and that such
abuse, neglect, or improper maintenance
was the direct cause of the need for the
repair or replacement of the part.
2. Malfunctions in any part caused by any
of the following: improper adjustments
except for those done by an authorized
smart Center during warranty service
work, modification, alteration, tampering,
disconnection, or use of leaded gasoline
(for catalyst equipped vehicles).
3. Damage resulting from accident, acts of
nature or other events beyond the control
of DVIUSA.
4. The repair or replacement of warranted
parts which are scheduled to be replaced
prior to 50,000 miles once these have been
replaced at the first replacement interval
during a regular maintenance service.
5. Incidental or consequential damages
such as loss of time, inconvenience, or loss
of use of the vehicle.
6. Any vehicle on which the odometer mileage has been altered so that the vehicle’s
actual mileage cannot be determined.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA
Emission Control System Warranty
>> Service and Warranty.
Page 37
Service and Warranty
3535
This warranty is applicable to new vehicles
which are first sold by an authorized smart
Center in the States of Arizona, California,
Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington. In
all other states or countries, defective
parts will be repaired or replaced in
accordance with the terms and limitations
of the warranty applicable to new smart
vehicles in effect at the time in such states
or countries.
You may present a claim under the performance warranty immediately after your
vehicle has failed a smog check test. You
do not need to suffer the loss of the right
to use the vehicle, pay a fine, or incur
repair expenses before bringing this
claim.
After the 3 year/50,000 mile performance
warranty period has passed, a smog check
test failure due to a defect in a part which
is warranted for 7 years/70,000 miles, is
covered.
Your warranty claim may be presented to
any authorized smart Center of your
choice. The authorized smart Center will
honor or deny your claim within a reasonable time not to exceed 30 days, from the
time at which your vehicle is initially presented for repair. Exceptions are when
you, the owner, request a delay, or a delay
is caused by events not attributable to
DVIUSA or your authorized smart Center.
You will be notified in writing by your
authorized smart Center of the reasons for
any denial of your claim.
Your authorized smart Center is required
by law to honor your claim if such notice of
denial is not received by you within said
time period.
WITH RESPECT TO EMISSION SYSTEMS, THIS
WARRANTY IS EXPRESSLY IN LIEU OF ALL
OTHER WARRANTIES AND REPRESENTATIONS, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF
ALL OTHER OBLIGATIONS OR LIABILITIES
ON THE PART OF THE WARRANTOR. DAIMLER
AG, DAIMLER VEHICLE INNOVATIONS USA
LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC., MERCEDES-BENZ RESEARCH &
DEVELOPMENT NORTH AMERICA, INC. OR
THE AUTHORIZED SMART CENTER NEITHER
ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH
EMISSION SYSTEMS.
AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA
Emission Control System Warranty
>> Service and Warranty.
Page 38
36
smart Defect Warranty Coverage (7 years / 70,000 miles)
MY2012 - Gasoline Engines (AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA)
* These items are warranted for 8 years / 80,000 miles (whichever occurs first).
Parts Description Model
smart
Air Pump
•
Engine Control Module*
•
Exhaust Manifold/Three-Way-Catalyst*
•
Fuel Pump (with integrated Pressure Regulator and Management System)
•
Fuel Tank
•
Instrument Cluster (MIL)*
•
Intake Manifold
•
Throttle
•
Transmission Control Module
•
>> Service and Warranty.
Page 39
37
Laws in many states and federal law permit owners and/or lessees to obtain a replacement vehicle or a refund of the purchase or lease price under certain circumstances.
The provisions of these laws vary from state to state and vary from the federal law. To
the extent allowed or not prohibited by applicable law, Daimler Verhicle Innovations
USA LLC requires that you first provide us with direct written notification of any
alleged unrepaired defect or malfunction, or any other dissatisfaction you have experienced with your vehicle so that we have the opportunity to cure the problem or dissatisfaction ourselves. Giving DVIUSA itself this direct notice and opportunity to cure
enables us to supplement prior efforts by our authorized smart Center so any ongoing
problem can be resolved or the dissatisfaction addressed by us. In states that have
not enacted Lemon Laws, we also require, without constituting any liability beyond the
smart new vehicle warranty, that you give us direct written notice of any service difficulty you have experienced. Written notifications, either required under an applicable
Lemon Law or other written notifications should be sent to us, not one of our authorized smart Center, at Daimler Verhicle Innovations USA LLC, Customer Assistance
Center, One Mercedes Drive, Montvale, New Jersey, 07645-0350.
Warranty Enforcement Laws (Lemon Laws)
>> Service and Warranty.
Page 40
38
NEW JERSEY LEMON LAW DISCLOSURE
IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE,
VALUE OR SAFETY, OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAY BE
ENTITLED UNDER NEW JERSEY'S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR
YOUR LEASE PAYMENTS.
Here is a summary of your rights:
1. To qualify for relief under the New Jersey Lemon Law, you must give the manufac-
turer or its dealer the opportunity to repair or correct the defect in the vehicle
within the Lemon Law's term of protection, which is the first 24,000 miles of operation or two years after the vehicle's original date of delivery, whichever is earlier.
2. If the manufacturer or its dealer is unable to repair or correct a defect within a
reasonable time, you may be entitled to return the vehicle and receive a full
refund, minus a reasonable allowance for vehicle use.
3. It is presumed that the manufacturer or its dealer is unable to repair or correct
the defect if substantially the same defect continues to exist after the manufacturer has received written notice of the defect by certified mail, return receipt
requested, and has had a final opportunity to correct the defect or condition
within 10 calendar days after receipt of notice. This notice must be received by
the manufacturer with the term of protection and may be given only after (i) the
manufacturer or its dealer has had two or more attempts to correct the defect, (ii)
the manufacturer or its dealer has had at least one attempt to correct the defect
if the defect is one that is likely to cause death or serious bodily injury if the
vehicle is driven; or (iii) the vehicle has been out of service for repair for a
cumulative total of 20 or more calendar days, or in the case of a motorhome, 45
days or more.
4. If substantially the same defect continues to exist after the manufacturer has had
the final opportunity to repair or correct the defect, you may file an application
for relief under New Jersey's Lemon Law.
FOR COMPLETE INFORMATION REGARDING YOUR RIGHTS AND REMEDIES UNDER THE
RELEVANT LAW, INCLUDING THE MANUFACTURER'S ADRESS TO GIVE NOTICE OF THE
DEFECT, CONTACT THE NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, AT POST OFFICE BOX 45026, NEWARK,
NEW JERSEY 07101, TEL. NO. (973) 504-6226.
Warranty Enforcement Laws (Lemon Laws)
>> Service and Warranty.
Page 41
39
NEW JERSEY LEMON LAW DISCLOSURE
IMPORTANTE: SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA
SU USO, VALOR O SEGURIDAD,O QUE PUEDE CAUSAR MUERTE O SERIO DAÑO CORPORAL SI
SE MANEJA, Y FUE COMPRADO, ARRENDADO O REGISTRADO EN NUEVA JERSEY, USTED
PUEDE TENER EL DERECHO BAJO LA LEY DE LIMÓN DEL ESTADO DE NUEVA JERSEY A UN
REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO.
Aqui le damos un sumario de sus derechos:
1. Para calificar por compensación bajo la Ley de Limon de Nueva Jersey, usted
debe darle al fabricante o a su concesionario la oportunidad de reparar o corregir el defecto del vehículo dentro del término de protección bajo la Ley de Limón,
que son las 24,000 millas primeras de operación o dos años después de la fecha
original de la entrega del vehículo o lo que suceda primero.
2. Si el fabricante o su concesionario no puede arreglar o corregir el defecto den-
tro do un tiempo razonable, usted puede tener el derecho de devolver el vehículo
y recibir un reembolso completo, menos un descuento por el uso del vehículo.
3. Si se supone que el fabricante o su concesionario no puede reparar o corregir el
defecto y si substancialmente el mismo defecto continúa existiendo después que
el fabricante ha recibido un aviso del defecto, mandado por correo certificado
con recibo de returno, y ha tenido una oportunidad final para corregir el defecto
o condición dentro de los 10 dias naturales después de recibir el aviso. Este aviso
tiene que ser recibido por el fabricante dentro del término de protección y solo
se puede dar después que (i) el fabricante o su concesionario ha intentado dos o
más veces de corregir el defecto; (ii) el fabricante o su concesionario ha intentado por lo menos una vez de corregir el defecto si el defecto es uno que puede
causar la muerte o serio daño corporal si el vehículo se maneja; o (iii) el vehículo
ha estado fuera de servicio por reparos por una acumulación total de 20 dias naturales o más, o en el caso de una casa rodante motorizada (motorhome) de 45 dias
o más.
4. Si substancialmente el mismo defecto continua existiendo después que el fabri-
cante ha tenido la ultima oportunidad de reparar o corregir el defecto, usted
puede presenter una solicitud para compensación bajo la Ley de Limón de Nueva
Jersey.
PARA INFORMACION COMPLETA ACERCA DE SUS DERECHOS Y RECURSOS BAJO ESTA LEY,
INCLUYENDO LA DIRECCIÓN DEL FABRICANTE PARA NOTIFICARLE EL DEFECTO, PÓNGASE EN CONTACTO CON: NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, POST OFFICE BOX 45026, NEWARK, NEW
JERSEY 07101, NÚMERO DE TELÉFONO (973) 504-6226.
Warranty Enforcement Laws (Lemon Laws)
>> Service and Warranty.
Page 42
40
Under California law you may be entitled to a replacement of your vehicle or a refund
of the purchase price or lease price, if Daimler Verhicle Innovations USA LLC and/or
its authorized repair or service facilities fail to fix one or more substantial defects or
malfunctions in the vehicle that are covered by its express warranty after a reasonable number of repair attempts. During the period of 18 months from original delivery
of the vehicle or the accumulation of 18 000 miles on the odometer of the vehicle,
whichever first occurs, a reasonable number of repair attempts is presumed for a
retail buyer or lessee if one or more of the following occurs: (1) the same substantial
defect or malfunction results in a condition that is likely to cause death or serious
bodily injury if the vehicle is driven, that defect or malfunction has been subject to
repair two or more times, and you have directly notified Daimler Verhicle Innovations
USA LLC in writing of the need for its repair, (2) the same substantial defect or malfunction of a less serious nature than category (1) has been subject to repair four or
more times and you have directly notified us in writing of the need for its repair, or (3)
the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative total of more than 30 calendar days. Written
direct notification should be sent to us, not an authorized smart Center, at Daimler
Verhicle Innovations USA LLC, Customer Assistance Center, One Mercedes Drive,
Montvale, NJ 07645-0350.
IMPORTANT NOTICE for California Retail Buyers and Lessees
>> Service and Warranty.
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41
Service and Warranty
If You Have Questions Regarding
Warranty or Service
The satisfaction and goodwill of smart owners is of primary concern to authorized
smart Centers and DVIUSA. In the event a
warranty or service matter is not handled
to your satisfaction, the following steps are
suggested:
FIRST -
Discuss the problem with your authorized
smart Center management. Talk to the Service Manager, then if you still have questions, discuss them with the authorized
smart Center’s owner.
Then -
Request Clarification - If unanswered
questions remain, contact DVIUSA, Customer Assistance Center, One Mercedes
Drive, Montvale, New Jersey 07645-0350.
1-800-762-7887.
When you contact Daimler Verhicle Innovations USA LLC please be sure to include the
MODEL, and VEHICLE IDENTIFICATION
NUMBER (VIN) of your vehicle. This is
important to assure fast, efficient handling
of your inquiry.
If You Have Lost the Service and
Warranty Information Booklet
Should you lose your Service and Warranty
Information booklet, have your local authorized smart Center arrange for a replacement.
If You Have Changed Your Address
Should your address change, please do not
fail to notify us by using the “Notice of
Address Change” coupon also contained in
the centerfold of this booklet, or you may
call 1-800-762-7887 to provide the information.
SPECIAL ADJUSTMENT PROGRAMS
Sometimes Daimler Vehicle Innovations
USA LLC offers a special adjustment program to pay for all or part of the cost of
certain repairs beyond the terms of the
warranty. Check with your Authorized
smart Center to determine whether any
adjustment program is applicable to your
automobile.
What To Do...
>> Service and Warranty.
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42
If you have purchased a pre-owned smart vehicle before the expiration of its original
warranty, you are entitled to any unexpired portion of the warranty provided you
establish your ownership and the purchase date of the vehicle. Please mail the coupon
contained in the centerfold of this booklet to the address shown, or you may call 1800-762-7887 to provide the information.
Such notification is likewise necessary for your own safety after expiration of the
original warranty.
The “National Traffic & Motor Vehicle Safety Act of 1966” requires Daimler Verhicle
Innovations USA LLC to be in a position to contact smart owners when a correction of a
product defect becomes necessary.
To Purchasers of Pre-Owned smart Vehicles
>> Service and Warranty.
Page 45
Service and Warranty
4343
>> Service and Warranty.
Notes
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44
Internet
Service and Literature
Models
For further information you can find us on
the smart web-site
www.smartusa.com
Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time September, 2011
Printed in U. S. A.
fortwo coupe
fortwo cabriolet
>> Service and Warranty.
Page 47
Edition A 2012
Order no. 4515 3121 13
© 2011 Daimler Vehicle Innovations USA LLC, A Daimler Company
smart - a Daimler brandwww.smartusa.com
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