smart fortwo coupe and smart fortwo cabrio electric drive
www.smart.comsmart - A Daimler brand
smart fortwo coupe and smart fortwo cabrio electric drive Operator's Manual
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The following symbols are used in this Operator's Manual:
WARNING
G
Warning notes make you aware of dangers
which could pose a threat to your health or
life, or to the health and life of others.
Environmental note
H
Environmental notes provide you with
information on environmentally aware
actions or disposal.
Publication details
Internet
Further information about smart vehicles
and about Daimler AG can be found on the
following websites:
http://www.smart.com
http://www.daimler.com
Editorial office
Daimler AG: not to be reprinted, translated
or otherwise reproduced, in whole or in part,
without written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstrae 137
70327 Stuttgart
Germany
Notes on material damage alert you to
!
dangers that could lead to damage to your
vehicle.
Practical tips or further information that
i
could be helpful to you.
X Instructions that must be followed.
X Several consecutive symbols indicate an
instruction with several consecutive steps.
(Y page) Further information on a topic
YY A warning or an instruction that is con-
tinued on the next page.
Display text:
Display text in the instrument cluster display, the smart Audio-System or the smart Media-System.
As at 20.01.2017
About this Operator's Manual
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instructions and warning notices in this Operator's
Manual. Ignoring them could result in damage to the vehicle or personal injury to you or
others.
This Operator's Manual provides information
on the most important functions of your
vehicle.
The equipment or product designation of
your vehicle may vary depending on:
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Model
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Order
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Country specification
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Availability
The illustrations in this Operator's Manual
show a left-hand-drive vehicle. On righthand-drive vehicles, the layout of components and controls differs accordingly.
smart reserves the right to introduce
changes in the following areas:
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Design
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Equipment
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Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions
and illustrations.
Integral parts of the vehicle include:
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Operator's Manual
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Maintenance Booklet
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Equipment-dependent Supplements
Keep copies of the documents in the vehicle
at all times. If you sell the vehicle, always
pass all documents on to the new owner.
Your Operator's Manuals:
Digital on the Internet
The Operator's Manual on the Internet
provides you with convenient access to
all of the information relevant to your
vehicle and multimedia system. It also
offers helpful animations, exciting
background information and various
search options.
Digital as an app
Using the smart guides app, you can call
up all of the information relevant to
your vehicle and multimedia system
online on your phone or as a download
regardless of the status of your network
connection. Available for smartphones
and tablets.
Please note that the smart guides app may
not currently be available in your country.
4535848109
É4535848109)ËÍ
2
Contents
Index ......................................................... 4
Daimler's declared policy is one of comprehensive environmental protection.
Our objectives are to use the natural
resources which form the basis of our existence on this planet sparingly and in a
manner which takes the requirements of
both nature and humanity into consideration.
You too can help to protect the environment by operating your vehicle in an environmentally-responsible manner.
Energy consumption and the rate of
engine, transmission, brake and tire wear
depend on the following factors:
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operating conditions of your vehicle
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your personal driving style
You can influence both factors. Therefore,
please bear the following in mind:
Operating conditions:
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observe the correct tire pressure.
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avoid carrying unnecessary weight.
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remove the roof rack once you no longer
need it.
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a regularly serviced vehicle will contribute to environmental protection. You
should therefore adhere to the service
intervals.
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all maintenance work should be carried
out at a qualified specialist workshop.
Personal driving style:
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drive carefully and maintain a safe distance from the vehicle in front.
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avoid frequent, sudden acceleration and
braking.
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monitor the vehicle's energy consumption.
High-voltage battery
Environmental note
H
Have a defective high-voltage battery disposed of in an environmentally-responsible manner. Contact a specialist workshop
that is qualified to work on smart electric
drive vehicles and has the necessary specialist knowledge and tools to carry out the
work required. smart recommends that you
use a smart Center for this purpose.
Environmental concerns and recommendations
Wherever the Operator's Manual requires
you to dispose of materials, first try to regenerate or re-use them. Observe the relevant
environmental rules and regulations when
disposing of materials. In this way you will
help to protect the environment.
smart genuine parts
Environmental note
H
Daimler AG also supplies reconditioned
major assemblies and parts which are of
the same quality as new parts. They are
covered by the same Limited Warranty
entitlements as new parts.
Air bags and Emergency Tensioning
!
Devices, as well as control units and sensors for these restraint systems, may be
installed in the following areas of your
vehicle:
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doors
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door pillars
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door sills
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seats
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cockpit
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instrument cluster
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center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
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>> Introduction.
20
operating efficiency of the restraint systems.
Have aftermarket accessories installed at
a qualified specialist workshop.
Only smart genuine parts or parts of the same
quality may be used. In addition, only
approved wheels, tires and accessories for
the particular type of vehicle may be used.
Always specify the vehicle identification
number (VIN) when ordering smart genuine
parts.
Using parts, tires, wheels or safety-relevant
equipment not approved by smart could
jeopardize the operational safety of the vehicle. Safety-relevant systems, such as the
brake system, may malfunction.
Genuine smart parts are subject to strict
quality control. Each part has been specially
developed, manufactured or selected for
smart vehicles and fine-tuned for them.
Therefore, only genuine smart parts should
be used.
More than 300,000 different genuine smart
parts are available for smart models.
All smart centers maintain a supply of genuine smart parts for necessary service and
repair work. In addition, strategically located parts delivery centers provide quick and
reliable parts service.
Warranty for the smart Audio-System
and smart Media-System
The smart sales organization provides a warranty for a period of 24 months without a
kilometer limit for the smart Audio-System
and the smart Media-System.
The warranty issuer is the respective sales
organization in the country in which the
accessory or replacement part was purchased (see list in the Maintenance Booklet).
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment
available for the vehicle at the time of publication of this Operator's Manual. Countryspecific differences are possible. Please note
that the vehicle equipment may differ from
certain descriptions and illustrations provided in this manual. This also applies to
safety-relevant systems and functions.
The vehicle's original purchase contract
documentation contains a list of all the systems in your vehicle. Please contact any
smart center to help clarify any questions
related to the vehicle equipment and operation.
Service and vehicle operation
Service and warranty information
The smart USA Warranty booklet (USA only)
or the Warranty booklet (Canada only) contains detailed information about the warranties covering your smart, including:
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smart USA Limited Warranty (USA only
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New Vehicle Limited Warranty (Canada
only)
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warranty against perforation through corrosion
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smartmove Assistance (Canada only)
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State warranty enforcement laws (Lemon
Laws)
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always bring the Service and Warranty
Information Booklet with you when bringing
the vehicle to an authorized smart center.
The service advisor will record every service
for you in the Service and Warranty Booklet.
Roadside Assistance
The smartmove Assistance (Canada) and
smart 1 service (USA) Program provides factory trained technical help in the event of a
breakdown. Calls to the toll-free Roadside
Assistance number
1-800-762-7887 (in USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer Assistance Representatives 24 hours a day, 365
days a year. Roadside Assistance will be pro-
>> Introduction.
21
vided in accordance with standard program
guidelines which include providing service
to the vehicle up to a reasonable distance
from a paved roadway. We will make every
effort to assist in a breakdown situation,
however, the accessibility of your vehicle
will be determined by our authorized smart
center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond. Additional charges
may be applicable for a breakdown location
determined not to be a reasonably accessible
roadside location as determined by our
authorized technician and tow service provider.
For additional information refer to the smart
Roadside Assistance Program brochure (USA)
or the Warranty Booklet (Canada) in your
vehicle literature portfolio.
Change of address or change of ownership
In the USA: If you change your address, be
sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you change your address, be
sure to send in the “Change of Address
Notice” found in the Warranty Booklet, or
simply call the Customer Service at
1-800-387-0100.
Maintaining your current address information with smart will enable us to contact you
should important new information about the
vehicle, such as recalls, become available.
If you sell your smart, please leave all literature with the vehicle to make it available to
the next operator.
In the USA: If you bought this vehicle used, be
sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you bought this vehicle used, be
sure to send in the “Notice of Pre‑Owned
Vehicle Purchase” found in the Warranty
Booklet, or call the Customer Service at
1-800-387-0100.
Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that service
facilities or replacement parts may not be
readily available.
Operating safety
Important safety notes
WARNING
G
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions
or system failures. There is a risk of an
accident.
Always have the prescribed service/maintenance work as well as any required
repairs carried out at a qualified specialist
workshop.
WARNING
G
If you operate information systems and
communication equipment integrated in
the vehicle when driving, you may be distracted from the traffic situation. You
could also lose control of the vehicle. There
is a risk of an accident.
Only operate this equipment when the
traffic situation permits. If you are not
sure that this is possible, park the vehicle
paying attention to traffic conditions and
operate the equipment when the vehicle is
stationary.
WARNING
G
Modifications to electronic components,
their software as well as wiring can impair
their function and/or the function of other
networked components. In particular, systems relevant to safety could also be affected. As a result, these may no longer function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury.
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>> Introduction.
22
Never tamper with the wiring as well as
electronic components or their software.
You should have all work to electrical and
electronic equipment carried out at a
qualified specialist workshop.
You must observe the legal requirements for
the country in which you are currently driving when operating information systems and
communication devices integrated into the
vehicle:
There is a risk of damage to the vehicle if:
!
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the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
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you drive too fast over an obstacle, e.g. a
curb, speed bumps or a pothole in the
road
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a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the underbody, chassis parts, wheels or tires could
be damaged without the damage being
visible. Components damaged in this way
can unexpectedly fail or, in the case of an
accident, no longer withstand the strain
they are designed to.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If on continuing your journey you notice that driving safety is impaired, pull over and stop
the vehicle immediately, paying attention
to road and traffic conditions. In such
cases, consult a qualified specialist workshop.
The multimedia device is equipped with
technical provisions to protect it against
theft. Further information is available from
any smart center.
The functionality of a roof antenna (radio,
DAB) may be impaired if roof carriers are
used. Metalized retrofit film on windows may
also affect radio and GPS reception and have
a negative impact on all other antenna functions in the vehicle interior.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves
USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) These devices may not cause harmful interference, and 2) These devices must
accept any interference received, including
interference that may cause undesired operation. Changes or modifications not
expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada licenseexempt RSS standard(s). Operation is subject
to the following two conditions: (1) These
devices may not cause interference, and (2)
These devices must accept any interference,
including interference that may cause undesired operation of the device."
Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment
at a qualified specialist workshop.
WARNING
G
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Only connect equipment to a diagnostics
connection in the vehicle, which is
approved for your vehicle by MercedesBenz.
WARNING
G
Objects in the driver's footwell can restrict
the pedal travel or obstruct a depressed
pedal. The operating and road safety of the
vehicle is jeopardized. There is a risk of an
accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot
>> Introduction.
23
enter the driver's footwell. Install the
floormats securely and as specified in
order to ensure sufficient clearance for the
pedals. Do not use loose floormats and do
not place floormats on top of one another.
If the engine is switched off and a device
!
which is connected to the on-board diagnostics connection is being used, the battery may discharge.
Qualified specialist workshop
A smart center is a qualified specialist workshop. It has the necessary specialist knowledge, tools and qualifications to correctly
carry out the work required on your vehicle.
This is especially the case for work relevant
to safety.
Observe the information contained in the
Maintenance Booklet.
Always have the following work carried out
on your vehicle at a smart center:
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work relevant to safety
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service and maintenance work
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repair work
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alterations, installation work and modifications
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work on electronic components
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replacing the 12 V battery within the prescribed interval, at the latest every three
years.
You can obtain up-to-date information concerning the servicing of your vehicle at any
time from a qualified specialist workshop,
e.g. a smart center.
High-voltage electrical system
Danger of electric shock
DANGER
G
The vehicle's high-voltage electrical system is under high voltage. If you modify
components in the vehicle's high-voltage
electrical system or touch damaged components, you may be electrocuted. The
components in the vehicle's high-voltage
electrical system may be damaged in an
accident, although the damage is not visible. There is a risk of fatal injury.
Following an accident, do not touch any
high-voltage components and never modify the vehicle's high-voltage electrical
system. Have the vehicle towed away after
an accident and the vehicle's high-voltage
electrical system checked by a qualified
specialist workshop.
All of the vehicle's high-voltage electrical
system components are marked with yellow
warning stickers which warn you of the dangers of high voltages. The cables of the vehicle's high-voltage electrical system are
orange in color.
Observe the following before carrying out
general work such as changing a bulb or
checking the coolant level:
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the ignition is switched off
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the charging cable for charging the highvoltage battery is disconnected
Automatically switching off the vehicle's
high-voltage electrical system
In order to prevent anyone coming into contact with high voltage, the high-voltage
electrical system is generally switched off
automatically in the following cases:
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the restraint systems are activated in the
event of an accident
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an electrical short circuit is detected in the
vehicle's high-voltage electrical system
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an electrical connection in the vehicle's
high-voltage electrical system is disconnected
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>> Introduction.
24
High-voltage battery
WARNING
G
In the event of a vehicle fire, the internal
pressure of the high-voltage battery can
exceed a critical value. In this case flammable gas escapes through a ventilation
valve on the underbody. The gas can
ignite. There is a risk of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance,
whilst observing legal requirements.
WARNING
G
If the housing of the high-voltage battery
has been damaged, electrolyte and gases
may leak out. These are poisonous and
caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing.
Immediately rinse electrolyte splashes off
with water and seek medical attention
straight away.
Correct use
If warning stickers are removed, you may fail
to recognize certain dangers. Leave warning
stickers in place.
The following are important sources of information in regard to vehicle use:
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safety notes in this Operator's Manual
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technical data in this Operator's Manual
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traffic rules and regulations
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laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe
may affect its safe operation, we urge you to
immediately contact an authorized smart
center to have the problem diagnosed and
corrected if required. Do not drive the vehicle
if you believe it may not be safely operated. If
the matter is not handled to your satisfaction, please discuss the problem with the
smart center management, or if necessary
contact us at one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
Three Mercedes Drive
Montvale, NJ 07645
In Canada
Customer Relations Department
98 Vanderhoof Avenue
Mercedes-Benz Canada, Inc.
Toronto, Ontario M4G 4C9
QR codes for rescue card
QR codes are on the socket flap and on the
door pillar (B-pillar) on the opposite side. In
the event of an accident, rescue services can
use the QR code to quickly determine the
corresponding rescue card for a vehicle. The
current rescue card contains the most important information about the vehicle in compact form, such as the routing of the electric
cables. Further information: www.mercedesbenz.de/qr-code
Data stored in the vehicle
Information from electronic control
units
Your vehicle is equipped with electronic
control units. Some of them are necessary for
your vehicle to function safely, some provide
support when driving (driver assistance
systems). In addition, your vehicle offers
comfort or entertainment functions which
are also made possible with electronic control units.
Electronic control units contain data memories which can permanently or temporarily
store technical information on vehicle condition, component stress, service requirements as well as technical incidents and
malfunctions.
>> Introduction.
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This information generally documents the
condition of a component, a module, a system
or the surroundings, for example:
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operating states of system components
(e.g. fluid levels, battery status, tire pressure)
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status messages of the vehicle or its individual components (e.g. wheel revolutions/speed, deceleration in movement,
lateral acceleration, display of seat belts
fastened)
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malfunctions and defects in key system
components (e.g. the lights and brakes)
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information on incidents in which the
vehicle is damaged
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reactions of the systems in specific driving situations (e.g. deployment of an air
bag, use of stability control systems)
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ambient conditions (e. g. temperature, rain
sensor)
In addition to the provision of control unit
functions, this data serves to detect and rectify malfunctions as well as to optimize vehicle functions by the manufacturer. Most of
this data is volatile and is only processed in
the vehicle itself. Only a small proportion of
the data is stored in event or error memories.
When service work is done on your vehicle,
the technical data from the vehicle can be
read out by service network staff or third
parties. Service work is, for example, repair
work, maintenance, warranty claims and
quality assurance measures. The data is read
out using the legally prescribed OBD (European On-board Diagnostics) connector in the
vehicle. The respective workshop of service
network or third parties collect, process and
use the data. The data documents technical
states of the vehicle, help in finding errors
and in improving quality and are transferred
to the manufacturer if necessary. In addition,
the manufacturer is subject to product liability. For this purpose, the manufacturer
requires technical data from vehicles.
Malfunction memories in the
vehicle can be
reset by a service outlet during repairs or
service work.
Depending on the equipm
ent selected, you
can enter data in comfort and infotainment
functions of the vehicle.
This includes, for example:
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multimedia data, such as music, films or
photos for playback in an integrated multimedia system
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address book data for use in an integrated
hands-free system or an integrated navigation system
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navigation destinations entered
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data on the use of Internet services
This data can be saved locally in the vehicle
or it is located on a device which you have
connected to the vehicle. As long as this data
is saved in the vehicle, you can delete it at
any time. Transfer of this data to third parties only occurs at your request, especially
as part of online services according to the
settings you have selected.
You can save comfort settings/individualization in the vehicle and change them at any
time.
Depending on the equipment, these include,
for example:
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settings of the seat and steering wheel
positions
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chassis and climate control settings
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individualization such as interior lighting
As long as your vehicle is suitably equipped,
you can connect your mobile phone or
another mobile end device with the vehicle.
You can operate these devices via the control
elements integrated in the vehicle. Images
and sound from the mobile phone can played
back via the multimedia system. At the same
time, certain information is transferred to
your mobile phone.
This includes, depending on the type of integration, for example:
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general vehicle information
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position data
This allows the use of selected mobile phone
apps, e.g. navigation or music playback.
There is no further interaction between
mobile phone and vehicle; in particular there
is no active access to vehicle
data. How data
is further processed is determined by the
provider of the specific app used. Which settings you can make, if any, depends on the
specific app and the operating system of
your mobile phone.
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>> Introduction.
26
Service providers
Wireless network connection
In as far as your vehicle has a wireless network connection, this will permit the
exchange of data between your vehicle and
further systems. The wireless network connection is enabled by a transmission and
reception device installed in the vehicle or
via mobile end devices (e.g. mobile phones)
you bring into the vehicle. Online functions
can be used via this wireless network connection. These include online services and
applications/apps, which are provided by
the manufacturer or by other providers.
Manufacturer's own services
For online services of the manufacturer, the
manufacturer describes the specific functions and the associated data protection
information in an appropriate place. Personal identification data may be used to provide online services. Data transfer to this end
occurs via a protected connection e. g. using
the IT systems of the manufacturer provided
for this purpose. The collecting, processing,
and use of personal identification data
beyond the provision of services occurs
exclusively on the basis of a legal permit or
after due consent.
Generally, you can enable or disable the
services and functions (which sometimes
have associated costs). In some cases, this
also applies to the whole data connection of
the vehicle. Excluded from this are special
legally prescribed functions and services.
Information on copyright
Information on licenses of Free and OpenSource software used in the vehicle and the
electronic components:
http://www.mercedes-benz.com/opensource
Services of third parties
In as far as it is possible to use the online
services of other providers, these services
are subject to the responsibility as well as
the data protection and terms of use of the
respective provider. The manufacturer has
no influence on the contents exchanged
whilst using these services.
Please ask the respective service provider for
details on the type, extent and purpose of the
collection and use of personal data in the
context of third party services.