SMART Education Software Installer 2011 Activation, Education Software Installer 2011 Frequently Asked Questions Manual

Download

Page 1

Education Software Installer 2011

Activation

Frequently asked questions

Page 2

Trademark notice

SMARTBoard, SMARTNotebook, SMARTResponse, SMARTSync, SMARTClassroomSuite,SMARTPodium, SMARTDocumentCamera, SMARTTable, smarttech, the SMART l ogo andall SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Wi ndows is either a registered trademark or a trademark of Micr osoft Corporation in the U.S. and/or other countries. Mac, M ac OS and Finder are trademarks of Apple Inc., registered in the U.S. and other countries. All third-party product andcompany names m ay be trademarks of their respective owners.

© 2011 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, storedi n a retrieval system or tr anslated into any l anguage in any form by any m eans withoutthe prior written consent of SMARTTechnologiesULC. Information in this manual is subject to changewithout notice and does not represent a comm itment onthe part of SMART.

Oneor m ore of thefollowing patents: US6320597; US6326954; US6741267; US7151533; US7757001; USD612396; USD616462; USD617332; USD636784; Other patents pending.

11/2011

Page 3

Chapter 1: Getting started 1

Chapter 2: Product keys 3

Where do I get a product key for my software? 3 How do I find the activation status of my SMART software? 4 How can I find my product key if I lose it? 6 Can I recover my product key if I delete it? 6 When do I reach my activation limit? 6 If I remove and then install my software, do I lose my activation? Does installing the software

again count as another activation? What’s the difference between a product key, an installation ID and an activation key? 7 If I remove and then install my software on the same computer, do I need to activate it again? 7 Can I transfer my license from one person or computer to another? 7 Can I de-activate a license? 8 Does using the software in Evaluation mode consume a license? 8 How do I use the different components of SMARTClassroomSuite interactive learning

software?

Chapter 3: Deploying software product keys to more than one computer 9

How do I deploy specific product keys to specific computers? 9 How do I push multiple product keys during installation? 9 Should I activate my software before or after imaging? 10 How do I deploy a product key when I install software on Windows computers? 10 How do I deploy only a product key after I install software on multiple network computers? 11 How do I mix and match my product keys? 11 Can I find out how many activations I’ve used? 12 How do I push out a hardware activated SMARTResponse software key? 12 Can I use the activation key from a manual activation on multiple computers? 12 Can I check the activation status of my SMART products across my network? 13

Chapter 4: Entitlements 15

What updates am I entitled to? 15 What can I install on a computer that isn’t connected to an interactive whiteboard? 16 What can I install on my home computer? 17 How do I find my take-home product key for SMART Response software? 18 Can I use a hardware-activated SMART Response software product key on multiple

computers or do I need a receiver in each room? 18 Can I share my product key with teachers at different schools? 18

iii

Page 4

C O N T E N T S

Is a product key licensed to a computer or a user? 19 How many times can I activate my SMARTsoftware? 19 Why doesn’t SMARTNotebook MathTools software work when I enter my SMARTNotebook

MathTools software product key? 19 Why doesn’t Mixed Reality Tools work when I enter my Mixed Reality Tools product key? 20 How do I activate Mixed Reality Tools? 20 What is the correct product key for my SMART software? 20

Chapter 5: Troubleshooting 23

How do I activate my SMART software using the Activation Wizard? 23 Why isn’t my software activating? 24 Why is my product key invalid? 24 What happens if I expand my purchase from SMART Notebook software to

SMARTClassroomSuite software? 25 Why does the Activating... bubble appear in the system tray? 25 Why does the activation status of my SMARTsoftware say it expires 90 days after Iactivate

it? 25 How do I activate SMART Response software? 25 How do I activate a SMART Response VE system? 26 Why didn’t my SMART Response software activate when I connected the receiver? 26 Why does a trial window appear after I enter my SMART Notebook software product key? 26

Page 5

Chapter 1

This document provides answers to frequently asked questions (FAQ) about activating the Education

Software Installer. Topics covered include product keys, deploying product keys to multiple

computers, entitlements and troubleshooting basic issues. Some of the information in this document

is intended for IT administrators and others experienced with deploying software in a networked

environment.

For more information on the Education Software Installer, see the Education Software Installer 2011

system administrator’s guide for Windows operating systems (smarttech.com/kb/160531) or the

Education Software Installer 2011 system administrator’s guide for Mac OS X operating system

software (smarttech.com/kb/160532).

For more information on SMART software, go to smarttech.com/support.

Page 6

Page 7

Chapter 2

count as another activation? What’s the difference between a product key, an installation ID and an activation key? 7 If I remove and then install my software on the same computer, do I need to activate it again? 7 Can I transfer my license from one person or computer to another? 7 Can I de-activate a license? 8 Does using the software in Evaluation mode consume a license? 8 How do I use the different components of SMARTClassroomSuite interactive learning software? 8

Where do I get a product key for my software?

If you purchase and register eligible SMART hardware products you receive the accompanying

software for free. Go to smarttech.com/registration to register your SMART product and receive your

software product key.

SMART product Accompanying software

SMARTBoard™ interactive whiteboard SMARTNotebook™ collaborative learning

software

SMARTBoard interactive display SMARTNotebook software

SMARTPodium™ interactive pen display SMARTNotebook software

SMARTResponse™ interactive response system SMARTResponse software

SMARTDocumentCamera™ SMARTNotebook software and Mixed

Reality Tools

SMARTTable™ interactive learning center SMARTNotebook software and

SMARTSync™ classroom management

software

Page 8

C H A P T E R 2

Product keys

N  N O T E

You don’t need a product key to activate SMART Response software if you have a SMART

Response PE, LE or XE interactive response system. Simply connect your SMART Response

software receiver to activate your software while the software is in PE, LE or XE mode.

You can purchase other SMART software products and receive product keys for them. Go to

smarttech.com/software for more details.

How do I find the activation status of my SMART software?

You can see the activation status and applicable expiry dates of all your installed SMART software in

SMARTProductUpdate (SPU). Products with Installed status don’t require activation. Click Tools

and then View Product Keys in SPU.

g To start SPU on a Windows computer

Start > All Programs > SMART Technologies > SMART Tools > SMARTProduct Update

g To open SPU on a Mac computer

Applications > SMARTTechnologies > SMARTTools > SMARTProduct Update

g To start SPU from SMARTsoftware

Help > Check for Updates and Activation

If you don’t have SPU installed, find the activation status of your software through the Activation

Wizard.

g To run the Activation Wizard on a Windows computer

1. If you have a 32-bit system, run the following command using the command line interface:

c:\Program Files\Common Files\SMART Technologies\SMART Product

Update\activationwizard.exe --m 10 --v 1 --puid education_bundle

If you have a 64-bit system, run the following command using the command line interface:

Page 9

C H A P T E R 2

Product keys

c:\Program Files (x86)\Common Files\SMART Technologies\SMART

Product Update\activationwizard.exe --m 10 --v 1 --puid education_

bundle

2. Press Enter.

The activation status appears.

3. Press Enter License.

The activated product keys appear.

g To run the Activation Wizard for SMARTNotebook software and SMARTResponse software

on a Mac computer

1. In Finder, browse to Applications > Utilities, and then double-click Terminal.

The Terminal window appears.

2. Type the following command:

/Library/Application\ Support/SMART\

Technologies/activationwizard.app/Contents/MacOS/activationwizard

--m 10 --v 1 --puid notebook_10a --uipack notebook_10

3. Press Enter.

The activation status appears.

4. Press Enter License.

The activated product keys appear.

g To run the Activation Wizard for SMARTSync software on a Mac computer

1. In Finder, browse to Applications > Utilities, and then double-click Terminal.

The Terminal window appears.

2. Type the following command:

/Library/Application\ Support/SMART\

Technologies/activationwizard.app/Contents/MacOS/activationwizard

--m 10 --v 1 --puid sync_10

3. Press Enter.

The activation status appears.

4. Press Enter License.

The activated product keys appear.

Page 10

C H A P T E R 2

Product keys

How can I find my product key if I lose it?

There are several places to find your product key:

l In SPU (if you activate your product key on your computer). For more information, see Product

keys on page 3.

l At smarttech.com/findproductkey.

l In the e-mail you received from either your authorized SMART reseller or SMART

Technologies.

Can I recover my product key if I delete it?

You’re unable to recover a product key once you delete it from your system. You need to activate the

software again in SPU by pressing the Activate button beside the product name and then adding the

product key to the Activation dialog box.

N  N O T E

You can open SPU from your Start menu (Windows computers) or Application menu (Mac

computers), or from your application’s Help menu.

For more information, see Product keys on page 3.

When do I reach my activation limit?

You reach your activation limit when you receive a message saying that you’ve exceeded the

activation limit for your product key. You can purchase additional licenses through your authorized

SMART reseller (smarttech.com/where).

If I remove and then install my software, do I lose my activation? Does installing the software again count as another activation?

No. You can activate your software as many times as you need, as long as you do so on the same

computer.

Page 11

C H A P T E R 2

Product keys

What’s the difference between a product key, an installation ID and an activation key?

You receive a product code when you purchase SMART software or certain SMART hardware

products. It enables you to activate licensed SMART software. You can enter your product key into

the Activation Wizard during or after the installation to activate the software.

In most cases, you don’t need an installation ID or an activation key to activate your software. You

need an installation ID and an activation key only if an error occurs or if you manually activate your

software.

If you manually activate your software, use the Activation Wizard to generate an installation ID for

your product key. The installation ID is associated to the product key and to the computer you used to

generate the product key. You’re unable to use the same installation ID on multiple computers.

To manually activate your software, you need to provide your product keys and associated

installation IDs to SMART by web, phone or e-mail using the Activation Wizard. SMART then gives

you an activation key for each product key. Each activation key is associated with a product key and

installation ID. You can use the activation key only on the computer that generates the associated

installation ID. When you receive the activation key, enter it into the Activation Wizard to complete

the activation process.

If I remove and then install my software on the same computer, do I need to activate it again?

You consume a license only when you activate the software. If you remove and install your software

on the same computer, you don’t need to activate it again because you don’t remove the license from

the computer when you remove the software. Even if you remove the product key from the computer

with the Activation Wizard, and then activate the same product key on the same computer, you don’t

consume an additional license.

Can I transfer my license from one person or computer to another?

You’re unable to transfer a license from one person or computer to another. When you activate

SMART software on a computer, you node-lock the license to that computer. Anyone can use the

computer. When you activate the software on a second computer, you consume a second license. If

Page 12

C H A P T E R 2

Product keys

you remove and then install the software, you restore the license without consuming an additional

license.

N  N O T E

Each product key contains a quantity of licenses including an allowance for reasonable hardware

upgrades and replacement. If you think the number of activations for your product key exceeds the

maximum due to an unusual number of hardware replacements rather than overuse of the license,

contact your authorizedSMART reseller (smarttech.com/where) for assistance.

Can I de-activate a license?

You’re unable to de-activate a license. However, if you re-purpose a computer, you can re-format the

hard drive and remove the license from the computer.

Does using the software in Evaluation mode consume a license?

No. You can try your SMART software for 30 days before you activate it. When you activate the

software, you consume a license. If you need to try the software for more than 30 days, you can

request an extended trial license through your authorized SMART reseller (smarttech.com/where).

How do I use the different components of SMARTClassroomSuite interactive learning software?

When you install the Education Software Installer 2011, you can try different components of

SMARTClassroomSuite software for 30 days before you activate them with an appropriate product

key.

When you purchase SMARTClassroomSuite software, you can use a single product key to activate

all of the products in the software or you can purchase a product key for an individual product such as

SMARTNotebook software. SMARTClassroomSuite software integrates SMARTNotebook

software, SMARTSync Teacher software, SMARTResponse software, SMARTNotebookSE

software and SMARTSync Student software. It also includes SMARTProductDrivers.

Page 13

Chapter 3

to more than one computer

How do I deploy specific product keys to specific computers?

Organize each type of computer in groups, and then manage the computers at the group level. For

example, in Active Directory, organize SMARTNotebook software classrooms into one

Organizational Unit (OU) and SMART Response software classrooms in another OU, and then use

SMART Install Manager to create an installation customization for each OU.

How do I push multiple product keys during installation?

There are different methods of pushing multiple product keys when you install the software on

multiple computers.

g To push multiple product keys during installation on a Windows computer

l Use SMART Install Manager to select the products you want to install using their product keys.

Page 14

C H A P T E R 3

Deploying software product keys to more than one computer

l Use the command line to deploy the installation and properties, and then provide the correct

Property ID for the product keys you have.

For more information, see the Education Software Installer 2011 system administrator’s guide for

Windows operating systems (smarttech.com/kb/160531) or the Education Software Installer 2011

system administrator’s guide for Mac OS X operating system software (smarttech.com/kb/160530).

g To push multiple product keys during installation on a Mac computer

l Use SMART Install Manager to generate a new metapackage (.mpkg) installer that contains

the product keys.

l Run a script to run the Activation Wizard in silent mode. With this method, you can activate

both SMARTNotebook software and SMARTResponse software product keys in a single

command. You require a separate command installer containing the product key to activate a

SMARTSync Teacher software product key.

Should I activate my software before or after imaging?

If you use the image for backup, you need to activate your software before imaging. You can then use

the image to restore the software on the same computer. If you use the image for mass deployment,

you need to activate the SMARTNotebook software before imaging and activate the other software

after deployment.

For more information, see the Education Software Installer 2011 System administrator’s guide for

Windows operating systems (smarttech.com/kb/160531) or the Education Software Installer 2011

System administrator’s guide for Mac OS X operating system software (smarttech.com/kb/160530).

How do I deploy a product key when I install software on Windows computers?

g To deploy a product key to a Windows computer

1. Start SMART Install Manager, and then enter the product keys for the software that you want

to activate.

Page 15

C H A P T E R 3

Deploying software product keys to more than one computer

2. Push out the SMART Education Software 2011.msi with the generated .mst file to install and

activate the products.

Use the command line properties pushed out with the SMART Education Software 2011.msi project

and provide the product key to activate the software during the installation.

Product Property ID=[Product Key]

SMART Notebook software NB_PROD_KEY=[Notebook Product Key]

SMART Response software RESP_PROD_KEY=[Response Product Key]

SMART Sync Teacher software SYNC_PROD_KEY=[Sync Product Key]

After you complete the installation, read the next question for details on deploying only a product key

to multiple network computers.

How do I deploy only a product key after I install software on multiple network computers?

To deploy a product key to network computers after you install the software, create and push a script

or batch file that triggers the following command line:

c:\Program Files\Common Files\SMART Technologies\SMART Product

Update\activationwizard.exe" --puid [product ID] --m=[Value] --v=1 --a

[Optional flags] --pk [Product key]

For more information, see Chapter 3 of the Education Software Installer 2011 system administrator’s

guide for Windows operating systems (smarttech.com/kb/160531) or the Education Software

Installer 2011 system administrator’s guide for Mac OS X operating system software

(smarttech.com/kb/160530).

How do I mix and match my product keys?

g To mix and match product keys during deployment

See Deploying software product keys to more than one computer on page 9.

Page 16

C H A P T E R 3

Deploying software product keys to more than one computer

g To mix and match product keys after installation of the ESI

See the Education Software Installer 2011 System administrator’s guide for Windows operating

systems (smarttech.com/kb/160531) or the Education Software Installer 2011 System

administrator’s guide for Mac OS X operating system software (smarttech.com/kb/160530).

g To mix and match product keys after installation of a SMARTsoftware product

Start your SMART software, and then select Help > Check for updates and activation.

SPU starts and you can use the Activate button corresponding to each software to enter product

keys.

Can I find out how many activations I’ve used?

You’re unable to track how many activations you’ve used. When you reach your activation limit, you

receive a message saying that you’ve exceeded the activation limit for your product key. You can

purchase additional licenses through your authorized SMART reseller (smarttech.com/where).

If you think you received this message in error, contact SMART support and have your product key

ready.

How do I push out a hardware activated SMARTResponse software key?

To push out activation for SMARTResponse, activate SMARTResponse software on one computer,

and then export the activation information to be pushed out with the software. End users won’t have

to activate SMART Response software on their computers.

For more information, see SMARTResponse Isn’t Activated after an Administrative Installation

(smarttech.com/kb/137003).

Can I use the activation key from a manual activation on multiple computers?

You’re unable to use the activation key from a manual activation to activate the software on multiple

computers. When you perform a manual activation, you need to provide a product key as well as a

unique installation ID, and then use the combination of the product key and unique installation ID to

Page 17

C H A P T E R 3

Deploying software product keys to more than one computer

generate a unique activation key. You can use this activation key only on the computer that generates

the unique installation ID.

Can I check the activation status of my SMART products across my network?

You’re currently unable to track the activation status of your SMART products installed across a

network. SMART is developing a tool that includes this feature.

Page 18

Page 19

Chapter 4

do I need a receiver in each room? 18 Can I share my product key with teachers at different schools? 18 Is a product key licensed to a computer or a user? 19 How many times can I activate my SMARTsoftware? 19 Why doesn’t SMARTNotebook MathTools software work when I enter my SMARTNotebook

What updates am I entitled to?

The Education Software Installer contains free updates for SMARTNotebook software,

SMARTResponse software and SMARTNotebook MathTools software. You can also purchase

updates to SMARTSync software and SMARTClassroomSuite software from your authorized

SMART reseller (smarttech.com/where) and install them with the Education Software Installer.

Page 20

C H A P T E R 4

Entitlements

What can I install on a computer that isn’t connected to an interactive whiteboard?

SMARTNotebook

software

SMARTResponse

software

SMARTNotebook

MathTools software

Mixed Reality Tools for

the SMARTDocument

Camera

You can install the software on your computer and activate it with the

product key you received when you registered your SMARTBoard

interactive whiteboard.

You can install the software on your computer. However, if you have a

competing touch product, you must purchase an additional

SMARTNotebook software license to do so.

You can install the software on your home computer and activate it with a

take-home product key and an associated SMARTNotebook software

product key. To learn how to find your take-home product key, see How

do I find my take-home product key for SMART Response software? on

page 18.

You can install the software on your home computer and activate it with a

take-home product key and an associated SMARTNotebook software

product key. To learn how to find your take-home product key, see How

do I find my take-home product key for SMART Response software? on

page 18.

T  T I P

You can use the trial versions of SMARTNotebook software, SMARTNotebook MathTools

software and Mixed Reality Tools for a limited time without installing and activating the software.

Page 21

C H A P T E R 4

Entitlements

What can I install on my home computer?

SMARTNotebook software You can install the software on your computer and activate it with

the product key you received when you registered your

SMARTBoard interactive whiteboard.

SMARTResponse software You can install the software on your home computer and activate

it with a take-home product key. To learn how to find your take-

home product key, see How do I find my take-home product key

for SMART Response software? on the next page.

SMARTResponse CE

interactive response software or

SMARTResponse VE system

SMARTClassroomSuite

software

SMARTNotebook MathTools

software

Mixed Reality Tools for the

SMART Document Camera

You can install the software on your home computer and activate the software or the system with a take-home product key you received when you purchased your SMARTResponse system. To learn how to find your take-home product key, see How do I

find my take-home product key for SMART Response software?

on the next page.

You can install the software on your home computer and activate

it with the take-home product key you received when you

purchased your SMARTClassroomSuite software. The take-

home product key is different than the school product key. To

learn how to find your take-home product key, see How do I find

my take-home product key for SMART Response software? on

the next page.

You can install the software on your home computer and activate

it with a take-home product key. The take-home product key is

different than the school product key. To learn how to find your

take-home product key, see How do I find my take-home product

key for SMART Response software? on the next page.

You can either use the 90-day trial version of Mixed Reality Tools

or install and activate it on your home computer with a take-home

product key and an associated SMARTNotebook software

product key. To learn how to find your take-home product key,

see How do I find my take-home product key for SMART

Response software? on the next page.

Page 22

C H A P T E R 4

Entitlements

How do I find my take-home product key for SMART Response software?

g To find your take-home product key

1. Connect your SMARTResponse software receiver.

2. Click on SMARTResponse software desktop menu > About SMART Response >

Description.

3. The product key is located under License Code , i.e. SNT10xxxxxxxxxxxxx.

Can I use a hardware-activated SMART Response software product key on multiple computers or do I need a receiver in each room?

You can use the same SMARTResponse software key on multiple computers. If you have a

SMARTResponse PE, LE or XE system, SMART Response software automatically activates when

you connect your SMART Response receiver. Once you connect your receiver, you can obtain a

product key and use it to activate your software on multiple computers. For more information, see

Activating SMARTResponse software in the SMART Response 2011 Interactive response system

user’s guide (smarttech.com/kb/170000).

Can I share my product key with teachers at different schools?

SMARTResponse software If you share the software with another school, you can share

the product key with the other school.

SMARTNotebook MathTools

software

You can purchase product keys by quantity and distribute

them. However, your school or district might have guidelines

on the distribution of the software and product keys.

SMARTSync software,

SMARTClassroomSuite software,

SMARTResponse CE software

You’re unable to share these product keys with other schools.

Page 23

C H A P T E R 4

Entitlements

Is a product key licensed to a computer or a user?

SMARTsoftware product keys are licensed to a computer. When you enter a SMART software

product key and activate the software, you node-lock the license to the computer that you installed

the software on and anyone can use it. If you want to activate the software on a second computer,

you need a second license.

N  N O T E

Product keys typically support multiple licenses.

How many times can I activate my SMARTsoftware?

Every SMART software product key comes with a set quantity of licenses. Each time you activate a

product key on a different computer, you consume a license. If you re-activate a product key on the

same computer, you don’t consume an additional license. When you consume every license, you

receive a message saying that you’ve exceeded the maximum activation limit for your product key.

There isn’t a way to determine how many unconsumed licenses remain. SMART encourages system

administrators to track licenses and the computers that use them. You can purchase additional

licenses through your authorized SMART reseller (smarttech.com/where).

Why doesn’t SMARTNotebook MathTools software work when I enter my SMARTNotebook MathTools software product key?

SMARTNotebook MathTools software is an add-on product for SMARTNotebook software.

SMARTNotebook MathTools software requires its own product key (prefix NM-) for activation.

SMARTNotebook software requires its own product key (prefix NB-) for activation. To activate both

SMARTNotebook software and SMARTNotebook MathTools software, you need to enter and

activate both product keys. To activate only SMARTNotebook software, you need to activate only

its product key.

Page 24

C H A P T E R 4

Entitlements

Why doesn’t Mixed Reality Tools work when I enter my Mixed Reality Tools product key?

Mixed Reality Tools is an add-on product for SMARTNotebook software. Mixed Reality Tools

requires its own product key (prefix MR-) for activation. SMARTNotebook software requires its own

product key (prefix NB-) for activation. To activate both Mixed Reality Tools and SMARTNotebook

software, you need to enter and activate both product keys. To activate only SMARTNotebook

software, enter its product key.

How do I activate Mixed Reality Tools?

Mixed Reality Tools is an add-on product for SMARTNotebook software. You can activate Mixed

Reality Tools either by launching the software while a SMARTDocumentCamera is connected or by

entering a Mixed Reality Tools product key (prefix MR-). Neither the SMARTDocumentCamera

product key nor the Mixed Reality Tools product key activates SMARTNotebook software. You need

to activate SMARTNotebook software with its own product key (prefix NB-).

What is the correct product key for my SMART software?

Every SMART software product key contains either a five-character or a two-character prefix that

identifies its type. Most keys activate a single product while a few activate a suite of products.

Product

key prefix

SNT10

MR Mixed Reality Tools

NB SMARTNotebook software

NM SMARTNotebook MathTools software

MT SMARTNotebook MathTools software (also activates SMARTNotebook software)

MH SMARTNotebook MathTools software (take-home key)

NS SMARTNotebookSE software

SMART software

SMART Response software and SMART Notebook software ( activated by connecting a SMART Response receiver)

Page 25

C H A P T E R 4

Entitlements

Product

SMART software

key prefix

SC SMARTClassroomSuite software (also activates SMARTNotebook software,

SMARTResponse software, SMARTSync software and SMARTNotebookSE

software)

SR SMARTResponse software (activates SMARTNotebook software and

SMARTNotebookSE software)

SS SMARTSync software

TH SMARTNotebook MathTools software (take-home key)

RT SMARTResponse software (also activates SMARTNotebook software)

Page 26

Page 27

Chapter 5

SMARTClassroomSuite software? 25 Why does the Activating... bubble appear in the system tray? 25 Why does the activation status of my SMARTsoftware say it expires 90 days after Iactivate it? 25 How do I activate SMART Response software? 25 How do I activate a SMART Response VE system? 26 Why didn’t my SMART Response software activate when I connected the receiver? 26 Why does a trial window appear after I enter my SMART Notebook software product key? 26

How do I activate my SMART software using the Activation Wizard?

You have the option of using the Activation Wizard for either automatic or manual activation. If the

computer isn’t connected to the Internet or your firewall is blocking the SMART server, you’re unable

to use the automatic activation option.

N  N O T E

If you have a firewall that blocks access to the SMART server, SMART recommends you configure

a proxy that allows you to access the server (https://webservices.smarttech.com).

If you manually activate your software, you can use one of three methods in the Activation Wizard.

SMARTrecommends using the methods in the following order:

1. Self-serve web portal

Open the web portal, and then copy and paste activation strings.

Page 28

C H A P T E R 5

Troubleshooting

2. E-mail

Generate an e-mail message. You will receive an e-mail reply containing your activation string.

N  N O T E

You won’t receive an immediate response as e-mails are processed manually.

3. Contact SMART Technical Support

Contact SMART Technical Support and give them your activation strings to receive your

activation key over the phone.

N  N O T E

If you want to activate multiple product keys, you need to provide an Installation ID string for each

product key. You’ll receive an activation key for each product key. If you activate the software on

multiple computers, each computer has a unique Installation ID for each product key and requires

an activation key for each installation ID.

Why isn’t my software activating?

You require an Internet connection to automatically activate your software and access the SMART

server (https://webservices.smarttech.com). Ensure that you’re connected to the Internet and that

your firewall and proxy settings allow you to access the SMARTserver.

Why is my product key invalid?

There are several reason why your product key might be invalid:

l You entered an incorrect product key. Check the spelling of the product key or copy and paste

the key.

l You didn’t activate the correct SMART software. Ensure that you’re activating the correct

SMART software.

l The product key identifier (prefix) is incorrect. For a list of these identifiers, see Entitlements on

page 15.

l Your SMARTResponse software is in the incorrect mode. When you activate

SMARTResponse software, ensure the software is in the correct mode.

l Your installation might be corrupted. Remove and then install your SMART software.

Page 29

C H A P T E R 5

Troubleshooting

What happens if I expand my purchase from SMART Notebook software to SMARTClassroomSuite software?

When you purchase SMARTClassroomSuite software, you receive a new product key that

activates every component of the suite. You can use it on a computer where you’ve already activated

SMARTNotebook software but you’re unable to return the SMARTNotebook software product key.

Why does the Activating... bubble appear in the system tray?

The Activating... bubble appears when your software doesn’t activate successfully. You have a 90-

day grace period while your system periodically attempts to activate the software. The bubble stops

appearing once the activation succeeds. To check the activation status of your SMART software,

start SPU. Contact SMART Support (smarttech.com/contactsupport) if the bubble appears every

day.

Why does the activation status of my SMARTsoftware say it expires 90 days after Iactivate it?

This happens with certain product keys when the software doesn’t activate successfully during the

90-day trial. Try activating the software again either automatically or manually. For more information,

see How do I activate my SMART software using the Activation Wizard? on page 23.

How do I activate SMART Response software?

See Activating SMARTResponse software in the SMART Response 2011 Interactive Response

system user’s guide (smarttech.com/kb/170000).

Page 30

C H A P T E R 5

Troubleshooting

How do I activate a SMART Response VE system?

See Activating SMARTResponse software in the SMART Response 2011 interactive response

system user’s guide (smarttech.com/kb/170000).

Why didn’t my SMART Response software activate when I connected the receiver?

Before you connect your SMARTResponse receiver to your computer, ensure that the hardware and

software services are running. If the services are running, your computer detects your SMART

Response receiver when you connect the receiver to the computer. If the services aren’t running or

the receiver’s device drivers aren’t installed, you’re unable to automatically activate

SMARTResponse software.

Why does a trial window appear after I enter my SMART Notebook software product key?

The trial window displays trial information for SMARTNotebook software , SMARTNotebook

MathTools software and SMART Mixed Reality Tools. SMARTNotebook MathTools software and

Mixed Reality Tools are add-ons for SMARTNotebook software, and each requires its own product

key. SMARTNotebook software works as expected when you activate it but you’re unable to use

SMARTNotebook MathTools software until you activate it. If you don’t activate it,

SMARTNotebook MathTools software continues to display the trial window until the trial period

expires or the trial window is disabled.

Page 31

Page 32

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsupport