Smart CTR-2000 INSTALLATION Manual
Copyright 1995 by SMART Devices Inc.
5945 Peachtree Corners East
Norcross, GA 30071-1337
Table of Contents
SECTION 1 INTRODUCTION.........................................................................2
SECTION 2 SMART CTR2000 PHYSICAL DESCRIPTION...........................2
SECTION 3 INSTALLATION ...........................................................................3
SECTION 4 OPERATION ...............................................................................3
SECTION 5 SYSTEM STATUS, PROGRAMMING & TEST MODES .............4
APPENDIX A ILLUSTRATIONS FOR SETTING UP CTR2000.........................14
LIMITED WARRANTY: SMART products and accessories are warranted against malfunction or failure due to defects in workmanship or
materials for a period of one year from the date of shipment. If a problem occurs during the warranty period, the unit will be repaired, or
replaced at our option, without charge for materials or labor. If air freight is requested by the dealer, the difference between air and surface
charges will be billed to the dealer. This limited warranty does not cover products that have been abused, altered, modified, or operated in
other than specified conditions. Prior factory approval is required on all returns. Returned equipment or defective parts must be shipped
freight prepaid to us by the dealer or customer.
Our limited warranty does not cover damages resulting from accident, misuse or abuse, lack of responsible care, or failures not attributable to
manufacturing defects, except as provided herein. SMART Devices, Inc. makes no warranties, express or implied, including warranties of
merchantability or fitness for a particular purpose.
RETURN POLICY: Factory authorization MUST be obtained before returning any product. A 15% restocking charge will be issued on unused
equipment (in original box) that is returned for credit. Credit is issued to the dealer’s account. The credit may be used against future purchases and no cash transactions are offered. All returns must be shipped freight prepaid by the dealer. Equipment returned without a factory RA
(Return Authorization) will be refused.
SMART products are designed to deliver unsurpassed quality in workmanship and
performance. The following information gives detailed instructions on the installation
and operation of the SMART CTR2000. We strongly encourage new owners of the
CTR2000 to thoroughly read this entire manual before placing their new SMART
product into service. This will ensure that the CTR2000 will be operated properly to
give the superior performance that it was designed to deliver.
For service or installation assistance, please call our
Technical Support Department between the hours of
8 a.m-5 p.m. E.S.T., Mon.-Fri.
1-800-45-SMART
2
NOTE: This equipment has been tested and found to
comply with limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC Rules. These
limits are designed to provide reasonable protection
against harmful interference when this equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instruction manual, may cause harmful
interference to radio communications. Operation of
this equipment in a residential area is likely to cause
harmful interference in which case the user will be
required to correct the interference at his/her own
expense.
This manual Copyright SMART Devices, Inc. All
rights reserved. No part of it may be copied, photocopied, reproduced, translated, or reduced to any
electronic medium or machine readable form without
SMART’s prior written consent.
Information contained herein is subject to change
without prior notification. SMART Devices, Inc. provides this manual without warranty of any kind,
expressed or implied. This user's manual may contain technical and/or typographical errors.
Printed in the U.S.A.
1. Introduction
The SMART CTR2000 is a Multi Line Telephone
Answering System designed to operate with a variety
of SMART Digital Audio Announcement Systems.
SMART CTR2000 when combined with a digital
announcer services up to 8 incoming telephone lines.
The SMART CTR2000 contains the following features:
Per Line Call Counters (9999 maximum)
Totalized Call Counts (999999 maximum)
Disconnect – CPC and call duration (01 to 59 )
Individual Line Status
Timed Operation Start Time / Stop Time
Separate Start and Stop time for each day of the
week
Billing Delay for 800/900 Call Counts
Individual Line Enable/Disable Configuration
Each Line may be configured as On, Off or
Timed separately for each day of the week
Time of Day Clock
Programmable Number of Rings (1,2,4,8)
Expansion beyond 8 lines
2 Port Line Cards
Free Run Announcers or Controllable
Announcers
2. SMART CTR2000 Physical Description
2.1 Front Panel
SYSTEM DATA REPORTING
The 2 Line by 20 character LCD display.
PROGRAMMING ENTRY
The Keypad is a 20 button keypad arranged in a 4 by
5 matrix. Keys defined as follows;
Key: Definition:
I. Function Key 1 Context dependent key used
in conjunction with the LCD.
II. Function Key 2 Context dependent key used
in conjunction with the LCD.
III. Function Key 3 Context dependent key used
in conjunction with the LCD.
IV. Function Key 4 Context dependent key used
in conjunction with the LCD.
0–9 Numeric Entry Keys
* Special Function Key
# Special Function Key
Installation and Service Manual
CTR2000 Multi-line Concentrator
3
INSTALLATION & OPERATION
MODE Special Function Key to Enter the
Program, Status or Test Mode
CLR General Purpose Key which is used
to exit or cancel selected functions
2.2 Side Panel Controls and Connections
12 VDC
To connect the external DC power pack.
POWER
This switch enables external power to the system.
AUDIO IN
This connector provides input from the Digital
Announcer.
LCD CONTRAST
Adjusts the contrast of the LCD display to compensate for lighting variations.
CONTROL OUT
Interface to control the play operation of the Digital
Announcer.
CONTROL IN
Expansion port for connecting more than one SMART
CTR2000 to a single Digital Announcer.
LINE 1–8
Modular telephone connector for connecting telephone lines to the SMART CTR2000.
3. Installation (See illustrations in Appendix A)
Locate the SMART CTR2000 within 6 feet of a 110
VAC outlet. The SMART CTR2000 can be either wall
or desktop mounted. When locating, be sure to leave
clearance room on the left side for connection and
adjustments.
Connect the DC power pack supplied with the system to the 12 VDC power connection on the left side
of the unit and plug the power pack into a 110 VAC
outlet.
Connect a modular telephone cable for each tele-
phone line from the telephone line terminating block
to LINE 1 – 8.
3.1 Digital Announcer Connection
The SMART CTR2000 operates in two separate
modes depending upon the specific type of digital
announcer attached. Control mode allows the
SMART CTR2000 to start and stop the digital
announcer for the purpose of providing the first
caller the convenience of hearing the message play
from the beginning, while additional callers enter the
message in play. Control mode requires a digital
announcer capable of external start/stop operation.
Free run mode allows the SMART CTR2000 to operate with any digital announcer. In free run mode, all
callers enter the message in play.
3.2 Audio Level Adjustment
To adjust the message audio level, record the message into the digital announcer following the instructions for the announcer used. Connect an audio cable
from the audio output of the digital announcer to the
Audio In connector of the SMART CTR2000. Place a
call to the SMART CTR2000, while listening to the
announcement, adjust the audio out level from the
digital announcer. In compliance with FCC regulations, the SMART CTR2000 limits amount of audio
signal level present to the telephone line.
4. Operation
4.1 Controllable Announcers
The first call answered by the unit starts the Digital
Announcer. As other calls are answered, they are
connected to the announcement in progress. As long
as the caller remains on the line, the announcement
will continue to play until the maximum call hold
time has been reached. As each caller hangs up, the
line become immediately available to answer another
call. When all of the lines return to the idle state, the
Announcer is stopped.
4.2 Other Announcers
When operating in a free run, continuous play mode.
Each call answered is connected to the announcement
in progress. As long as the caller remains on the line,
the announcement will continue to play until the
maximum call hold time has been reached. As each
caller hangs up, the line become immediately available to answer another call. When all of the lines
4
return to the idle state, the Announcer continues to
run.
4.3 Multiple SMART CTR2000's
A single SMART CTR2000 supports up to 8 telephone
lines. For applications requiring more than 8 lines,
additional SMART CTR2000 systems can be added.
A special cable allows the audio and control signals
from the first SMART CTR2000 to be extended to the
second SMART CTR2000.
5. System Status, Programming and Test Modes
The SMART CTR2000 may be programmed to fit the
user's application needs. Programmable functions
include; setting time and date, call hold time, number of rings before answer, call count delay and timed
operation. All programming and configuration parameters are stored in non volatile memory for protection again power outages. Once programmed, the
system needs no further attention unless a programming change is desired.
To access the programming functions, press "MODE".
The user is presented with a "Mode Select Menu"
which presents options for accessing "Status", "Prog"
or "Test" modes. The user selects a specific mode by
pressing the corresponding Function Key (I,II,III,IV).
The Function keys are used as "soft" keys where the
action associated with those keys changes depending
upon the specific text presented on line 2 of the LCD
Display.
When presenting a menu where the user selects a
specific Function key, Line 2 of the LCD is sectioned
into 4 blocks where the first block of 5 characters is
associated with Function key "I", the next block with
Function key "II", etc.
MODE SELECT MENU
The Mode Select Menu provides access to one of the
three SMART CTR2000 functional modes;
Status Mode:
Display information concerning the current line condition, call counts and enabling or disable individual
telephone lines.
Prog Mode:
Setting system operating parameters, number of
rings, billing delay time, setting Time and Date, call
hold time and timed operation.
Test Mode:
System self tests for diagnostic purposes.
5.1 Status Mode Menu
Status Mode provides access to the following functions;
Line State – Current status of each individual
telephone line
Line Conf – Line Configuration per day (On, Off,
Timed)
Call Counts – Total and individual telephone
line call counts
5.1.1 Line State Display
The display indicates the current state of each of the 8
telephone lines.
Line State Definition
I Idle – On Hook ready to answer calls
R Ring – Line Ringing
A Answer – Answering Call
D Billing Delay – Waits 1 or 16 seconds
before counting call
SRS-3 STEREO PROCESSOR
Function
Key
I
II
III
IV
Status Mode
Program Mode
Test Mode
Action
Function
Key
I
II
III
IV
Line State
Line Configuration
Call Count
Clear (exit)
Action
5
INSTALLATION & OPERATION
P Playing – Actively playing message
to caller
H Hang up – Call complete hanging up
line
O Off Line – Line Answer Disabled
T Timed – Timed Operation Off period
— Line Card Missing
5.1.2 Line Configuration Display
The Line Configuration Display indicates whether or
not a telephone line is enabled to answer calls. An "I"
indicates that the telephone line is enabled, a "O"
indicates that the telephone line is disabled, a "T"
indicates that the telephone line is operating under
Timed Operation and " " indicates that the line card is
absent. The Line Configuration Display first shows
Monday's configuration, to see Tuesday's configuration press "I", etc. Press "Clr" at any time to stop
reviewing the Line Configurations.
To Exit press "CLR" or automatically after 15 seconds
5.1.3 Call Count Menu
The call count menu provides access to view the total
number of calls, the number of calls per telephone
line or to reset the call counters.
To exit press "CLR" or automatically after 15 seconds
5.1.3.1 Total Call Count Display
Totalizes the number of calls received on each telephone line.
Total Calls = 999999
Press (Clr)
To Exit press "CLR"
5.1.3.2 Per Line Call Count Menu
The per line call count menu provides access to display the number of calls each telephone line has
received. Due to limitations in the amount of information which can be presented on the LCD display,
the user must choose to view either lines 1 – 4 or lines
5 – 8.
To Exit press "CLR" or automatically after 15 seconds
5.1.3.2.1 Lines 1 – 4 Call Counts
Displays total number of calls received on lines 1 – 4.
To exit press "CLR"
5.1.3.2.2 Lines 5 – 8 Call Counts
Displays the number of call received on lines 5 – 8.
To exit press "CLR"
5.1.3.3 Reset Call Count Menu
The reset call count menu provides the user a confirmation for reset the call counters. Clearing the call
counters resets the call counters for each individual
line.
1 2 3 4 5 6 7 8
T I I T T O – –
Mon =
(Tue)
Function
Key
I
II
III
IV
Next Day
Exit Line Configuration Review
Action
Function
Key
I
II
III
IV
Total call count – all lines
Individual line call count
RESET call count
Exit menu
Action
Function
Key
I
II
III
IV
Display call counts 1 – 4
Display call counts 1 – 4
Display call counts 5 – 8
Display call counts 5 – 8
Action
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