SMART Board MX (V2) Series, SBID-MX265-V2, SBID-MX286-V2, SBID-MX275-V2 Installation And Maintenance Manual

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SMARTBoard MX (V2) series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX265-V2 | SBID-MX275-V2 | SBID-MX286-V2

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Learn more

This guide and other resources for SMARTBoardMX (V2) series interactive

displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your

mobile device.

Trademark n ot ice

SMARTBoard , smarttech, the SMART lo go and all SMART tagli nes are trademarks or reg ister ed trademarks of SMARTT echnologie sULC in the U.S. and/or other countries. All third-party p roduct and co mpany names may b e trad emarks of their r es pe ctive o wners .

Copyrigh t no tice

© 2 019 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this p ublication may be r ep ro duced , transmitted, transcrib ed , stor ed in a re trie val sys tem o r translated into any language i n any form by any means without the pri or written co nsent of SMARTTe chnolog ies ULC. Information in this manual is subject to change without notice and d oe s not rep re se nt a commitment on the p art of SMART.

This p rod uct and/or use thereo f i s cov er ed by one o r more of the follow ing U.S . patents:

www.smarttech.com/patents

October 15, 2 019

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Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is

fully functional and provides the best experience. Connect the display to a wired or wireless

network with Internet access to automatically download and apply these updates as well as

future updates.

WARNING

l Failure to follow the installation instructions included with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

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IMPORTANT INFORMATION

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other than the one supplied with the

display..

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

l Before inserting or removing an OPS from the display, turn off the display using the switch at

the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more

information.

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity, and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

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IMPORTANT INFORMATION

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1 or IEC 62368-1.

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE

marked and carry safety certification marks for Canada and USA. This is for operating safety

and to avoid damage to the display.

IMPORTANT

l The following are the normal operating power requirements for the display, including

speakers:

Model Power requirements

SBID-MX265-V2 100V to 240V AC, 50 Hz to 60 Hz, 109 W max

SBID-MX275-V2 100V to 240V AC, 50 Hz to 60 Hz, 120 W max

SBID-MX286-V2 100V to 240V AC, 50 Hz to 60 Hz, 189 W max

l For additional requirements and other information, refer to the display’s specifications (see

More information on page8).

ENERGYSTAR®

ENERGY STAR is the government-backed symbol for energy efficiency, providing

simple, credible, and unbiased information that consumers and businesses rely on to

make well-informed decisions. ENERGY STAR-certified products are the simple

choice for energy efficiency, making it easy for consumers and businesses to make

purchases that save them money and protect the environment. The U.S. EPA ensures that each

product that earns the label is independently certified to deliver the quality, performance, and

savings that users have come to expect.

As shipped, your display delivers ENERGY STAR performance and savings. However, changing

some settings may increase energy consumption beyond the limits required for ENERGY STAR

certification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STAR settings.

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IMPORTANT INFORMATION

Federal Communication Commission interference statement

FCC Suppliers Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: SBID-7075, ID7075-1, ID7075-2, ID7086-1, ID7086-2 Responsible Party – U.S. Contact Information

SMART Technologies Inc. 2401 4th Ave., 3rd Floor Seattle,WA 98121

compliance@smarttech.com

This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device m ust accept any interference received, includinginterference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installedand used in accordance with the instruction manua l, may cause harmful interfer ence to radio communications. Operation of this equipment in a residential ar ea is likely to cause harmful interfer ence in which case the user will be required to correct the interference a t his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Restriction

Operations in the 5.15-5.25GHz band ar e restr icted to indoor usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limitedto channels 1 through 1 3.

CAUTION

i. the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful

interference to co-channel mobile satellite systems;

ii. the m aximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply

with the e.i.r.p.limit; and

iii. the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p.limits

specified for point-to-point and non point-to-point operation as appropriate.

iv. Users should also be advised that high-power radar s ar e allocated as primary users (i.e., priority users) of the bands

5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other a ntenna or transm itter.

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IMPORTANT INFORMATION

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and Economic Development Cana da Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device m ust accept any interference received, includinginterference that may cause undesired operation.

Radiation exposure statement

This equipment complies with I SED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transm itter must not be co-located or operated in conjunction with any other a ntenna or transm itter.

Innovation, Science et Développement économique Déclaration du Canada

Cet appareil est conforme à la norme I SED CNR-247 pour les appar eils r adio agréés. Son fonctionnement est soum is aux deux conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable,et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

ADVERTISSEMENT

i. les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réser vés uniquement pour une utilisation à l’intérieur

afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

ii. le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se

conformer à la limite de p.i.r.e.;

iii. le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite

de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

iv. De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés

utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MH z et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la sour ce de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity

Hereby SMART Technologies ULC declares that the radio equipment type Intera ctive displays model SBID-MX265-V2,SBIDMX275-V2, SBID-MX286-V2 ar e in compliance with Directive 2014/53/EU.

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IMPORTANT INFORMATION

WARNING

Operation of this equipment in a residential environment this equipment may could cause ra dio interfer ence.

The full text of the EU declaration of conformity is available at the following internet address: sm arttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402-2483.5 19

5150-5350 23

5470-5725 23

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MTNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—5150MHz5350MHZ is for indoor use only

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

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Contents

Important information i

ENERGYSTAR iii

Federal Communication Commission interference statement iv

Innovation, Science and Economic Development Canada statement v

Innovation, Science et Développement économique Déclaration du Canada v

EU declaration of conformity v

Chapter 1: Welcome 1

About this guide 1

About the display 2

Identifying your specific model 5

Accessories 6

More information 8

Chapter 2: Installing the display 9

Moving the display to the installation site 9

Installing the display on a wall 11

Installing the display on a stand 17

Connecting to a network 18

Connecting power and turning on the display for the first time 19

Chapter 3: Connecting computers and other devices 21

Installing SMART software 22

Connecting room computers and guest laptops 22

Connecting a SMART OPS PC module 26

Connecting other devices 27

Connector diagrams 30

Chapter 4: Maintaining the display 35

Turning off, turning on, and resetting the display 35

Cleaning and maintaining hardware 36

Updating system software 40

Chapter 5: Troubleshooting 43

The display isn’t turning on 43

The screen is blank or there’s a problem with the image on the screen 44

There’s no sound or there’s a problem with the sound 45

Touch isn’t working as expected 46

The pens and erasers aren’t working as expected 47

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CONTENTS

iQ apps aren’t working as expected 47

SMART software on connected computers isn’t working as expected 47

The SMART PCM8 OPS PC isn’t working as expected 48

Contacting your reseller for additional support 48

Appendix A: Adjusting iQ settings 51

Network settings 51

Personalization 52

Application settings 52

System settings 54

Appendix B: Managing the display using RS-232 59

Configuring the computer’s serial interface settings 60

Power states 61

Commands and responses 61

Power state commands 63

Input commands 64

Brightness commands 64

Freeze commands 64

Screen shade commands 64

Volume commands 65

Mute commands 65

Firmware version commands 65

Serial number commands 65

Part number commands 66

Resolving issues with managing the display using RS-232 66

Appendix C: Hardware environmental compliance 67

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 67

Batteries 67

More information 67

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Chapter 1

About this guide 1

About the display 2

Touch 2

Writing, drawing, and erasing 2

iQ experience 3

Display 3

Audio 3

Network connectivity 3

Room computers and guest laptops 4

Accessory slot 4

Front control panel 4

Front connector panel 4

Ambient light sensor 5

Power status light 5

Remote control and IR sensor 5

Identifying your specific model 5

Accessories 6

SMART OPS PC module 6

SBA-100 projection audio system 7

SMART Audio 400 classroom amplification system 7

Stands 7

USB extenders 7

More information 8

This chapter introduces the SMARTBoard® MX (V2) series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard MX (V2) interactive display. It

includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ experience

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l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information on the display’s settings and remote management

support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on

page8).

About the display

The SMART Board MX (V2) interactive display with iQ is the hub of your classroom.

The display includes an extensive set of features and components:

Touch

You can do everything on the display that you can do at your computer—open and close

applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and

zooming in and out.

Writing, drawing, and erasing

The display comes with two pens, which you can use to write or draw on the screen.

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WELCOME

Use your fist or palm to erase digital ink on the screen.

With Object Awareness™, the display responds automatically to the tool or object you’re using,

whether it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies

allow two people to write independently and simultaneously.

iQ experience

The display’s iQ experience provides one-touch access to collaborative tools, including a

whiteboard, wireless screen sharing, and a web browser. With minimal network integration, there’s

no need for wires, cables, or manual software and firmware updates.

Tap the Home button on the display’s front control panel or the remote control to open the

Home screen. From the Home screen, you can open the iQ apps, switch inputs, and adjust settings.

Display

The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-MX265-V2 65"

SBID-MX275-V2 75"

SBID-MX286-V2 86"

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the

front of a room.

TIP

You might want to connect an external audio system if you’re providing sound in a larger space

(see Connecting an external audio system on page29).

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a

number of the iQ apps require a network connection as well.

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You can connect to a network using Wi-Fior the RJ45 LAN jack on the display:

l Wi-Fi supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a

computer, to a Ethernet network.

For more information, see Connecting to a network on page18.

Room computers and guest laptops

You can connect room computers and guest laptops and use the display to view and interact with

them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features while using the connected computers.

For more information, see Chapter 3: Connecting computers and other devices on page21.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPC PC module, in the accessory slot.

The PCM8 series of SMARTOPS PC modules provides a complete Windows 10 Pro solution.

For more information on the SMART PCM8 series OPS PC, see SMART OPS PC module on page6.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1 and/or IEC 62368-1.

Front control panel

The front control panel contains buttons for turning the display on and off, controlling the volume,

freezing and unfreezing the screen, and showing and hiding a screen shade.

For more information about the front control panel, see the SMARTBoard MX (V2) series

interactive displays user guide (smarttech.com/kb/171554).

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input

source.

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Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

You can enable or disable this feature (see Auto Brightness on page55).

Power status light

The power status is located in the bottom-right corner of the display’s frame.

The power status light indicates the display’s status.

Power status light Display status

Red Standby mode

Green Normal operating mode

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display settings, and so on.

The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.

For more information about the remote control, see the SMARTBoard MX (V2) series interactive

displays user guide (smarttech.com/kb/171554).

Identifying your specific model

SMART offers several models of the SMARTBoard MX (V2) series interactive display.

For help identifying your model, see the label on the left side of the display.

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WELCOME

Model Screen size (approximate)

SBID-MX265-V2 65" (165 cm)

SBID-MX275-V2 75" (190 cm)

SBID-MX286-V2 86" (218 cm)

Refer to the specifications for detailed technical information for your model, including product

dimensions and weights (see More information on page8).

Accessories

Accessories for the display include:

l SMART OPC PC module

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l Stands

l USB extenders

NOTE

For more information on these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a

hassle-free Windows® 10 Pro solution based on eighth generation

Intel® Core™ processors and are designed specifically to work with a

SMART display. Available in two standard configurations, all OPS PC

modules in the PCM8 series are WHQL certified and fully licensed with

Windows 10 Pro out of the box. Install the OPS PC module in adisplay’s

OPS slot to provide a complete 4K UHD Windows 10 solution at your

fingertips, without the need for an external PC or additional cables.

Install familiar Windows software applications, such as SMARTNotebook® collaborative learning

software, SMARTMeetingPro® software, and SMARTTeamWorks™ software, and access the

internet directly through your display’s network connection. Upgrades and service for the OPS PC

module can be easily performed without removing the display from its mounting.

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SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers and is

intended for wall-mounted displays. You can control volume using the

display’sfront control panel or the digital volume controls in a connected

computer’s operating system.

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality

audio amplification. The system comes with a teacher microphone and optional

student microphone. Multiple speaker options are available, including wall- and

ceiling-mounted speakers. The amplifier receives audio signals from the

microphones and translates them into crystal-clear sound through the speakers.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand.

Alternatively, if you are installing the display on a wall that cannot support the display’s full weight,

you can install the display on a SMART floor stand.

USB extenders

As noted in the display’s specifications, there is a maximum length for USB cable connections

between the display and computer.

When using USB 2.0, the cable should be no longer than 16'(5m).

When using USB 3.0, the cable should be no longer than 9'(3m).

Use one of the following USB extenders if you need a longer USB connection:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTE

For more information on extending USB connections, see USB cable extenders.

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More information

In addition to this guide, SMART provides other documents for the display in the Support section of

the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view

links to SMARTBoard MX (V2) series interactive display documents and other support resources.

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Chapter 2

Moving the display to the installation site 9

Using transportation aides 10

Accommodating doorways, hallways and elevators 10

Dealing with cracked, chipped or shattered glass 11

Saving the original packaging 11

Installing the display on a wall 11

Choosing a location 12

Choosing a height 14

Assessing the wall 14

Selecting mounting hardware 14

Selecting a wall mount 14

Mounting the display 15

Installing the display on a stand 17

Using SMART mobile stands 18

Using a third-party stand 18

Connecting to a network 18

Connecting power and turning on the display for the first time 19

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to

install it.

On occasion, you might also need to move the display to another location after initially installingit.

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CHAPTER 2

INSTALLING THE DISPLAY

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that

occur during the display’s transportation.

l When moving the display

Follow local safety regulations and standards.

Keep the display in its original packaging, including the pallet.

Move the display so that its top frame faces up.

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the

packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

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INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the

knowledge base article, Shattered glass on an interactive display, for information about conditions

that can cause the display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to move the display after you initially install it. This packaging was

designed to provide the best possible protection against shock and vibration.

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the display without correct packaging can lead to product

damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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CHAPTER 2

INSTALLING THE DISPLAY

Choosing a location

Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or

meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the

display.

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the display at the same

time.

The location accommodates room traffic patterns, and there are no

tripping hazards.

The display is not installed where it could be hit by a door or gate.

There are no nearby heat sources directed at the display like a radiator

or heat vent.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display.

Furniture, wall décor and other room features, such as light switches and

thermostats, do not block the display and are not blocked by it. (You might be able to move some of these room features to accommodate the display.)

The location is close to

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

External audio systems and other devices that you want to connect to the display

12 smarttech.com/kb/171555

NOTES

If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

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Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Light sources can cause glare on the display’s screen, reducing its visibility.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard MX

(V2) for the best audio performance).

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page8).

The display isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the display.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4"

(10cm) of space between the display and the recessed walls to enable ventilation and cooling.

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Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting

equipment. If the wall can’t support the weight of the display and mounting equipment, consider

using a SMART wall stand to transfer some of the weight from the wall to the floor (see

smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight (see More information on page8).

In some situations, you may need to request an engineering analysis to determine if the wall can

support the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the

display is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the

mounting hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you

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can use additional hardware to transfer some of the weight to the floor.

The display includes a pre-attached wall bracket which can be used to mount the display to the

wall. See the SBID-MX265-V2, MX275-V2 and MX286-V2 installation instructions

(smarttech.com/kb/171282).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s

mounting options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall

mount can accommodate the display’s dimensions and support the display’s weight as well as the

weight of any attached accessories.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

The electrical and mechanical components of adisplay are designed to work properly when the

display is mounted in the orientation described in its installation instructions. Mounting the display

in a different orientation can cause malfunctions and will void the display’s warranty.

There are a number of potential hazards of mounting adisplay in a non-standard orientation or

angle:

l Mounting adisplay horizontally (like a table top) can cause the glass to sag, damaging the

display or interfering with the display’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature

failures and, in displays that use projectors, exploding projector bulbs.

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l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for

the display’s weight and size.

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l If you’re not using the included bolts to fasten the wall mount to the display, see the following

table.

SMARTBoard MX265-V2

SMARTBoard MX275-V2

Minimum M8 length

Maximum M8 bolt length

Fasten force

Minimum M8 length

Maximum M8 bolt length

Fasten force

14 mm + x mm

where x is the combined thickness of the wall mount and washer

18 mm + x mm

where x is the combined thickness of the wall mount and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

18 mm + x mm

where x is the combined thickness of the wall mount and washer

30 mm + x mm

where x is the combined thickness of the wall bracket and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

SMARTBoard MX286-V2

Minimum M8 length

Maximum M8 bolt length

Fasten

14 mm + x mm

where x is the combined thickness of the wall mount and washer

30 mm + x mm

where x is the combined thickness of the wall mount and washer

97.36–177.01 in-lb. (11–20 N·m)

force

CAUTION

Do not over-tighten the bolts.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

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Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable.

Some models include integrated speakers, a locking cabinet to secure equipment, and casters

that swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard MX (V2)

on a stand.

Connecting to a network

Before connecting the display, your organization’s network

administrators need to configure the network to allow users to update

the display’s firmware automatically and use all the features of the iQ

experience. See Configuring your organization’s network for a

SMARTdisplay with the iQ experience.

The display requires a network and internet connection for

downloading software and firmware updates, and a number of the iQ

apps require a network connection as well. You can connect to a

network using a Wi-Fi connection or one of the RJ45 jacks on the display (pictured).

TIP

If you’re using one of the display’s RJ45 jacks to connect to a

network, you can connect the other RJ45 jack to a computer to

provide network access for the computer (pictured). This is

particularly useful if there is only one wired network connection in

the room. (Network access is available when the display is on or in

Standby mode but not when it’s in Power Save mode.)

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Connecting power and turning on the display for the first time

The final step in installing and configuring the display is to connect power and turn it on. When you

first turn on the display, a setup wizard appears. Follow the steps in the wizard to complete the

setup of the display.

To connect the display to power

Connect the supplied power cable from the AC power inlet on the back of the display to a

power outlet.

SBID-MX265-V2 SBID-MX275-V2 SBID-MX286-V2

NOTE

Refer to the display’s specifications for power requirements and power consumption

information (see More information on page8).

To turn on and set up the display for the first time

IMPORTANT

Install the OPSPC before you turn the display on.

NOTES

l Touch is not available right after waking up the display or turning it on. Wait a few seconds

and then the display will respond to touch.

l If a USB drive connected to the display’s service port, do not remove the USB drive. The

USB drive contains an important firmware update.

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1. Flick the switch beside the AC power inlet to the ON(I) position.

SBID-MX265-V2

Press the Power button on the front control panel or remote control

SBID-MX275-V2

SBID-MX286-V2

3. Select your preferred language, and then tap Next.

4. Select your country, and then tap Next.

5. Select your time zone, and then tap Next.

6. Set the date, and then tap Next.

7. Set the time, and then tap Next.

8. Name the display, and then tap Next.

9. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

IMPORTANT

The display needs an internet connection for downloading and installing important updates.

Ask the network administrator to confirm that the network has been correctly configured for

the iQ experience. For more information about network configuration, see Connecting a

SMART display with the iQ experience to a network.

10. Select the apps you want to appear in the Apps Library, and then tap Next.

TIP

To change which apps appear in the Apps Library, see Launcher on page53.

11. Tap Finish.

The Welcome screen appears.

The display downloads and applies updates for the firmware and system software.

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Chapter 3

devices

Installing SMART software 22

Connecting room computers and guest laptops 22

Viewing a connected computer’s input 24

Setting a connected computer’s resolution and refresh rate 24

Connecting USB drives, peripherals, and other devices 25

Troubleshooting connected computers 25

Connecting a SMART OPS PC module 26

Viewing the OPS PC module input 26

Connecting external displays 26

Connecting other devices 27

Connecting USB drives, peripherals, and other devices 27

Connecting an external display 28

Connecting an external audio system 29

Connecting room control systems 29

Connector diagrams 30

Connector panel 30

Front connector panel 31

SMARTPCM8 series OPS PC (optional) 32

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

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Installing SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Licensing details

SMART Learning Suite A suite of desktop and online software

that combines lesson delivery, activities, assessments, and collaborative workspaces and includes SMARTNotebook software and SMARTLearningSuite Online.

SMART Product Drivers

SMARTInk Software that enables you to write and

TIP

You can purchase additional licenses or subscriptions to SMART software to install on other

computers.

The following software is also available but sold separately:

Software Description

Software that enables the computer to detect input from the display.

draw in digital ink over applications, files, folders, websites, and any other open window.

1-year subscription

Included with SMARTLearningSuite

SMART Remote Management

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing

SMART software.

You can download SMART software from smarttech.com/downloads and install it following the

instructions in Installing and maintaining SMARTNotebook.

Cloud-based mobile device management software for remotely maintaining, supporting, controlling, and securing the display and your other devices

Connecting room computers and guest laptops

You can connect cables for room computers and guest laptops. By installing cables in advance,

you make use of connectors that might not be accessible after the display is wall-mounted. You

can then run the cables across floors or behind walls as needed.

SMARTNotebookbasic version also a vailable.

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Side and bottom connector panel Front connector panel

NOTES

Install SMART software on any computers you connect to the display (see Installing SMART

software on the previous page).

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Viewing a connected computer’s input

To view a connected computer’s input

1. Connect the computer to the display.

Press the Input button on the front control panel or the remote control.

The display shows thumbnails of the devices that are connected to the display’s inputs:

NOTE

A thumbnail with Touch enabled indicates a USB cable is connected between the

display and device and touch is available.

A gray thumbnail indicates no device is connected to an input.

A black thumbnail indicates a device is connected to an input but is in Sleep mode.

A thumbnail showing a preview screen indicates an active device is connected to an

input.

3. Tap the computer’s thumbnail.

Setting a connected computer’s resolution and refresh rate

The following table presents the recommend resolutions and refresh rates for the display’s HDMI1,

HDMI 2, and HDMI 3 input sources:

Resolution Input source aspect ratio Mode Refresh rate

3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz

25 Hz

23.98 Hz / 24 Hz

1920 × 1080 16:9 FHD / 1080p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz

25 Hz

23.98 Hz / 24 Hz

1360 × 768 16:9 HD 60.015 Hz

1366 × 768 16:9 HD 60.015 Hz

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Resolution Input source aspect ratio Mode Refresh rate

1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz

25 Hz

23.98 Hz / 24 Hz

720 × 480 16:9 480p (DVD Player) 60 Hz

The following table presents the recommend resolutions and refresh rates for the display’s VGA

input source:

Resolution Input source aspect ratio Mode Refresh rate

1920 × 1080 16:9 [N/A] 60.000 Hz

1600 × 1200 4:3 [N/A] 60.000 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 1024 5:4 SXGA 60 60.020 Hz

1024 × 768 4:3 XGA 60

XGA 70

XGA 75

800 × 600 4:3 SVGA 60

SVGA 72

SVGA 75

640 × 480 4:3 VGA 60 59.940 Hz

If possible, set any connected computers to these resolutions and refresh rates. See the

connected computers’ operating system documentation for instructions.

60.004 Hz

70.069 Hz

75.029 Hz

60.317 Hz

72.188 Hz

75.000 Hz

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with a computer connected to the display

using the USB receptacles on the display.

For more information, see Connecting USB drives, peripherals, and other devices on page27.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on

page43.

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Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or

your organization’s installers can install the OPS PC module in the

accessory slot of the SMARTBoard MX (V2) series interactive display

following the OPS PC module’s installation instructions

(smarttech.com/kb/171544). You can then view the OPS PC module’s

input on the display.

For more information about the PCM8 series of SMART OPS PC

modules, see SMART OPS PC module on page6.

CAUTION

Do not install the OPSPC module or remove it from the accessory slot while the display is turned

on.

TIP

You can install the SMART software that is included with the display on the OPS PC. For more

information on installing software, see Installing SMART software on page22.

Viewing the OPS PC module input

To view the OPS PC module input

Press the Input button on the front control panel or the remote control.

The input selection menu appears.

2. Tap the OPS PC module input.

Connecting external displays

You can connect an external display to duplicate or extend the OPS PC module’s desktop.

For more information, see Connecting an external display on page28.

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Connecting other devices

In addition to computers, you can connect the following devices to the display:

l USB drives, peripherals, and other devices

l External displays

l External audio systems

l Room control systems

Connecting USB drives, peripherals, and other devices

The display includes the following USB Type A receptacles. You can connect USB drives,

peripherals (such as keyboards), and other devices to these connectors and use the devices with

the iQ experience, connected computers, and devices installed in the accessory slot (such as the

SMART PCM8 series OPS PC).

The following table shows which USB 3.0 Type-A receptacles you can use with each input source

and the supported USB speed:

Input source USB 3.0 Type-A receptacle on the

side connector panel

HDMI 1

27 smarttech.com/kb/171555

(SuperSpeed) (Hi-Speed)

USB 2.0 Type-A receptacle on the front connector panel

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Input source USB 3.0 Type-A receptacle on the

side connector panel

HDMI 2

HDMI 3

VGA

Accessory slot

OPSPC

(SuperSpeed) (Hi-Speed)

NOTE

If a SMARTOPS PCmodule is installed in the accessory slot,

you can connect USB drives, peripherals, and other devices

to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C

receptacles on the OPS PC module to access those devices

from the OPC PC module input.

USB 2.0 Type-A receptacle on the front connector panel

Connecting an external display

You can connect an external display using the HDMI 2.0 out connector

on the connector panel (pictured). The external display will show the

same image. This is useful when you’re using the display in an

auditorium or other large space where it would be beneficial to have a

second display.

IMPORTANT

If the connected external display doesn’t support HDCP, the image on the external display is

limited to 480p resolution. For full resolution output, connect a display that supports HDCP.

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TIP

If a SMARTOPS PC module is installed in the accessory slot,

you can connect an external display to the HDMI 1.4 out

connector on the OPS PC module rather than the one on the

display. Doing so allows you to either duplicate or extend the

OPS PC module’s desktop to the external display.

Connecting an external audio system

The display includes two speakers, which are designed to provide sound at the front of a room.

You might want to connect the SBA-100 projection audio system (see SBA-100 projection audio

system on page7) or a third-party external audio system if you’re providing sound in a larger space.

You can connect an external audio system to the display using the

stereo 3.5mm out connector (pictured). This disables the display’s

internal speakers. Alternatively, you can connect an external audio

system directly to a room computer.

In addition to the stereo 3.5 mm out connector, the display provides a

Sony/Philips Digital Interface (S/PDIF) out connector (pictured). S/PDIF

is a digital audio transmission medium. You need an audio system that

has an S/PDIF input to decode this connection to analog. Most external

sound bars include a S/PDIF connector.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the

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display. Some installations may require you to integrate the display with a room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the

display (see Appendix B: Managing the display using RS-232 on page59).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote

control.

Connector diagrams

Connector panel

The following diagram and table present the connectors on the display’s connector panel:

Side Bottom

No. Connector Connects to Notes

1 HDMI 2.0 out External display See Connecting an external

display on page28 and HDMI

cables and connectors.

2 USB 2.0 Type-A [N/A] This connector is a service port.

3 USB 3.0 Type-A Supported USB drives,

peripherals, and other devices

See Connecting USB drives,

peripherals, and other devices

on page27 and USB cables and

connectors.

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No. Connector Connects to Notes

4 USB 3.0 Type-B HDMI 1 input (touch) See page22 and USB cables

and connectors.

5 HDMI 2.0 in HDMI 1 input

(videoandaudio)

See page22 and HDMI cables

and connectors.

6 USB 3.0 Type-B HDMI 2 input (touch) See page22 and USB cables

and connectors.

7 HDMI 2.0 in HDMI 2 input

(videoandaudio)

See page22 and HDMI cables

and connectors.

8 RJ45 (×2) Network See page18 and Ethernet

(network) cables and connectors.

9 S/PDIF out Digital audio output See page29 and Digital audio

cables and connectors.

10 Stereo 3.5 mm out External audio system See page29 and Analog audio

cables and connectors.

11 Stereo 3.5 mm in VGA input (audio) See page22 and Analog audio

cables and connectors.

12 VGA in VGA input (video) See page22 and VGA cables

and connectors.

13 USB 3.0 Type-B VGA input (touch) See page22 and USB cables

and connectors.

Front connector panel

The following diagram and table present the connectors on the display’s front connector panel:

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No. Name Procedure

1 USB 2.0 Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB 2.0 Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB 2.0 Type-B connector

Connect a USB cable to the display and

computer to provide touch control of the

computer connected to HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to

the display (see page22).

SMARTPCM8 series OPS PC (optional)

The following diagram and table present the connectors on the optional SMART OPS PC module:

No. Connector Connects to Notes

1 USB Type-C Supported USB drives,

peripherals, and other devices

See Connecting USB drives,

peripherals, and other devices

on page27 and USB cables and

connectors.

2 USB 2.0 Type-A (×2) Supported USB drives,

peripherals, and other devices

See Connecting USB drives,

peripherals, and other devices

on page27 and USB cables and

connectors.

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No. Connector Connects to Notes

3 USB 3.0 Type-A (×2) Supported USB drives,

peripherals, and other devices

See Connecting USB drives,

peripherals, and other devices

on page27 and USB cables and

connectors.

4 RJ45 [N/A] The OPS PC module uses the

display’s network connection (if available), so you typically don’t need to connect the OPS PC module directly to a network.

5 HDMI out External display See Connecting an external

display on page28 and HDMI

cables and connectors.

6 Stereo 3.5 mm out External speakers or

[N/A]

headphones

7 Stereo 3.5 mm in Microphone [N/A]

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Chapter 4

Turning off, turning on, and resetting the display 35

Cleaning and maintaining hardware 36

Checking the display installation 36

Cleaning the screen 37

Cleaning the touch sensors 37

Maintaining ventilation 38

Preventing condensation 38

Replacing the pens 38

Removing and transporting the display 39

Updating system software 40

Applying an automatic system software update manually 40

Updating system software manually 41

With proper maintenance, the display will provide years of use.

Turning off, turning on, and resetting the display

In most situations, you can put the display to sleep when not using it following the instructions in the

SMARTBoard MX (V2) series interactive displays user guide (smarttech.com/kb/171554).

In some situations, such as when you transport the display or clean its screen, you need to turn off

the display for a period of time. You can turn it back on after.

You can also reset the display.

To turn the display off

Press the Power button on the front control panel or the remote control for four seconds.

A slider appears on the screen.

2. Move the slider to the right.

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3. Flick the switch beside the AC power inlet to the OFF(O) position.

NOTE

Wait at least 30 seconds before turning the display back on.

To turn the display back on

NOTE

Touch is not available right after waking up the display or turning it on. Wait a few seconds and

then the display will respond to touch.

1. Flick the switch beside the AC power inlet to the ON(I) position.

Press the Power button on the front control panel or the remote control.

To reset the display

Press and hold the Power button on the front control panel or the remote control for 10

seconds.

The display resets.

Cleaning and maintaining hardware

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

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Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other

product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off any connected computers.

2. Turn off the display (see Turning off, turning on, and resetting the display on page35).

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the

screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect

these areas for dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the

plastic.

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To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the

frame around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic between the

screen and the frame.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on

the facing page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smoke.

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for example,

from storage to the installation site), let the display sit for a few hours so that it can acclimate to the

new temperature. Failing to do so can cause humidity to build up in the space between the front

glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video

source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART

Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove

power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display’s anti-glare surface, replace a pen if its nib becomes worn. You

can purchase replacement pens from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

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NOTE

For pen part numbers, refer to the service parts diagrams.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it

to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.

Turn off the display by pressing and holding the Power button on the front control panel for

four seconds.

3. Flick the switch on the back of the display to the OFF(O) position.

4. Remove all accessible cables, connectors and antennae.

5. Remove any modules from the accessory slot.

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6. Lift the display from its mounting location and insert it into its original shipping box.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall,

resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This

could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page9.

Updating system software

When the display is connected to the Internet, it updates its system software automatically.

When a system software update is available, the display downloads the update in the background

then waits for four hours of inactivity. When that happens, the display shows a two-minute

countdown before beginning the update. The countdown can be interrupted at any time. The

update begins when the countdown finishes. The display shows a blank screen for four minutes.

When the update is complete, the display shows the Home screen.

When the update is installing, touch, the front control panel and remote control will not respond.

NOTE

You can configure your organization’s network to allow or prevent automatic system software

updates (see Connecting to a network).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you

can start the update process manually from Settings.

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To apply an automatic iQ system software update manually

From the Home screen, tap Settings .

2. Scroll to Auto Update.

3. Under Check for Updates Now, tap Apply Update Now.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

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Page 53

Chapter 5

The display isn’t turning on 43

The screen is blank or there’s a problem with the image on the screen 44

There’s no sound or there’s a problem with the sound 45

Touch isn’t working as expected 46

The pens and erasers aren’t working as expected 47

iQ apps aren’t working as expected 47

SMART software on connected computers isn’t working as expected 47

The SMART PCM8 OPS PC isn’t working as expected 48

Contacting your reseller for additional support 48

This section explains how to resolve a variety of common issues with the display and

SMARTPCM8 OPS PC (if installed). If your specific symptoms aren’t covered below or the solutions

to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting

information

community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series

The display isn’t turning on

Symptom Troubleshooting steps

The power light isn’t lit. l Make sure the power cable is securely fa stened to the power outlet and the

display.

NOTE

If the power cable is connected to a power bar, make sur e the power bar is securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inletis in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

The power light is lit,but the screen is blank.

l Determine if the problem is with the video.

l Restart the display.

See Tur ning off, turning on, and resetting the displayon page35.

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The screen is blank or there’s a problem with the image on the screen

NOTE

If the issue occurs on the Home screen, the issue may be with the display. See Contacting your

reseller for additional support on page48.

If the issue doesn’t occur on the Home screen, examine the connected computers or devices.

Symptom Troubleshooting steps

The screen is blank. l Make sure any connectedcomputers are on and not in Standby mode.

l Restart the display and any connectedcomputers.

See Tur ning off, turning on, and resetting the displayon page35.

l Replace the videocables connecting any computers to the display to determine

if the issue is with the cables.

A computer is connected to the display, but only a connection

l Make sure the computer is connected to the currently selected input.

l If the curr ently selected input is a computer, make sure the computer is awa ke.

message appears on the screen.

The image on the screen is distorted.

There ar e lines, snow or other visual noise on the screen.

The image if flickering or flashing.

The image is dim.

There ar e bright spots on the screen.

l Switch to a different input a nd then back to the first input.

l Make sure any connected computers are on and not in Standby mode.

l Set any connected computers’ resolution and refr esh rate to values that the

display supports.

See Setting a connected computer’s resolution and refresh r ate on page24.

l Restart the display and any connectedcomputers.

See Tur ning off, turning on, and resetting the displayon page35.

l Replace the videocables connecting any computers to the display to determine

if the issue is with the cables.

l Take a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.

Colors don’t appear correctly. l Be aware that if two or more displays are mounted side-by-side,there could be

minor differences in colors across the displays.This issue is not unique to SMART products.

l If the screen is completelylacking one color on the screen or the color problems

occur on the Home screen, see Contacting your r eseller for additional support on page48.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input source.

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Symptom Troubleshooting steps

The image is cut off or shiftedto the left or right.

l Adjust any connected computers’ video settings, par ticularly zoom, crop, a nd

underscan.

See the computer’s operating system documentation.

l If any connectedcomputers’ desktops are entirely black, change them to dar k

gray or a different color.

l If any connectedcomputers’ desktops are extended a cross multiple screens,

duplicate the desktops across the screens or set the display as the only screen.

The image doesn’t fill the entire screen.

l Adjust any connected computers’ video settings, par ticularly overscan.

See the computer’s operating system documentation.

l Make sure the connected computer’s video connector is configured to output a

supported videosignal. See No video display output fr om a laptop.

A persistent image appears on the

See I mage persistence or burn in on LCD displays.

display.

There’s no sound or there’s a problem with the sound

Symptom Troubleshooting steps

There’s no sound.

There is sound, but the volume is low.

The sound is distorted or muffled.

l If you’re using an external audio system, make sure it is tur ned on.

l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input only.

Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connectingan external audio system on page29.

45 smarttech.com/kb/171555

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on

the display and the connected computer and make sure neither are muted.

l If you’re using the display’s S/PDIF out connector, adjust the volume on the

external audio system and make sure the audio system isn’t muted.

l Adjust the display’s audio settings.

See Appendix A: Adjusting iQ settings on page51.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

If you’re using an external audio system, set the volume for the computer, any running applications and the display to 80%, and then adjust the external audio system’s volume.

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Symptom Troubleshooting steps

There is a whine or buzzing sound coming from the back of the display.

l Be awa re that these sounds are normal. All displays emit some electricalnoise.

Such sounds may be more noticeable with some displays than with others. However, if you hea r noise from the front of the display, further investigation is required.

l Connect all devices to the same power outlet or power bar.

Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch.

l Make sure SMART Product Drivers 12.14 or later are installed and running on

any connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed

the supported maximum cable length. See Connecting room computers and guest laptops on page22.

ll Make sure any connected computers have detected the display’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X

or yellow explanation mark (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’srow.

l For Ma c computers with macOS Mojave, see How to resolve issues with

installing and using SMARTLearning Suitesoftware on macOS Mojave.

The display responds to touch intermittently.

When you touch the screen, the pointer doesn’tappear in the correct place.

l Restart the display.

See Tur ning off, turning on, and resetting the displayon page35.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Remove infra red sources, such as incandescent or arc lights,desk lamps, and

infrared audio devices, or move the display to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

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The pens and erasers aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to touch or writing with a pen.

The display responds to touch but not to writing with a pen.

When you wr ite on the screen, the ink appear s in the wrong place.

Writingis intermittent.

Ink disappears as you write.

You can’t write or draw in Microsoft Office.

ll Make sure any connected computers have detected the display’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X

or yellow explanation mark (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’srow.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is 12.14 or later.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is 12.14 or later.

l Restart the display.

See Tur ning off, turning on, and resetting the displayon page35.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers.

l Remove infra red sources, such as incandescent or arc lights,desk lamps, and

infrared audio devices, or move the display to another location in the room.

l Update the firmware.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

iQ apps aren’t working as expected

Symptom Troubleshooting steps

iQ apps aren’t working as

See Tr oubleshootingthe iQ experience.

expected.

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps

SMARTNotebooksoftware isn’t working as expected.

47 smar ttech.com/kb/171555

See Tr oubleshootingSMARTNotebook.

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Symptom Troubleshooting steps

SMART Learning SuiteOnline isn’t working as expected.

SMARTInk isn’t working as expected.

SMART Product Drivers isn’t working as expected.

See Tr oubleshootingcommon issues in SMART Lear ning Suite Online.

See Tr oubleshootingSMART Ink.

See Tr oubleshootingSMARTProduct Drivers.

The SMART PCM8 OPS PC isn’t working as expected

Symptom Troubleshooting steps

The on-screen keyboard isn’t visible.

l Enable the on-screen keyboard:

a. SelectStart > Settings.

The Settings window appears.

b. Tap Ease of Access,and then tap Keyboard.

c. Enable Use the On-Screen Keyboard.

For more informa tion, see Use the On-Screen Keyboard (OSK) to type.

l Enable tablet mode:

Tap the notification icon in the bottom-right corner of the screen a nd then select Tablet mode.

For more informa tion, see Turn tablet m ode on or off.

Windows 10 or the OPS PC module are unresponsive.

There is an issue with Bluetooth. See Fix Bluetooth problems in Windows 10: FAQ.

There is an issue with the network connection.

l Restart the OPS PC module:

a. Press and hold the power button on the OPS PC module.

b. Wait two m inutes.

c. Press the power button to turn on the OPS PC module.

l If restarting the OPSPCmodule doesn’t resolve the issue, contact SMART

support.

See Fix network connection issues in Windows.

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.

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Your reseller might ask you for the display’s serial number. The

serial number is on a label located on the left side of the

display (pictured).

TIPS

l Scan the QR code on the label to view the SMARTBoard MX (V2) series interactive display

support pages on the SMART website.

l You can also find the serial number in the iQ settings (see Appendix A: Adjusting iQ settings

on page51).

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Page 61

Appendix A

Network settings 51

Personalization 52

Application settings 52

System settings 54

You can access settings using the icon on the Home screen.

NOTE

Settings can be set at the user level or system wide. If a setting can be selected at the user level,

the setting changes depending on which user is signed in. If the setting can be selected at the

system level, all users have the same setting. See the settings for more information.

Network settings

Option Values Function Notes User or system

setting

Wi-Fi

[Wi-Finetwork name]

Wi-Fi MACaddress

Wi-Fi IPaddress

SMARTiQ Ethernet

StaticIP

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[N/A] Shows which wireless network the

display is connected to.

[N/A] Shows information about the

wireless network the display is connected to.

[N/A] Shows MACaddress for the

network the display is connected to.

[N/A] Shows IPaddress for the network

the display is connected to.

[N/A] Shows information about the

network the display is connected to.

Turn on Wi-Fi to discover networks.

[N/A] System

System

Page 62

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Proxy

MAC address

Bluetooth

SMARTCloud

SMART Cloud Status

Service Region

[N/A] Shows information about the

network the display is connected to.

[N/A] Shows information about the

network the display is connected to.

[N/A] Shows information about the

display’s Bluetooth

[Status] Shows the status of SMART Cloud [N/A] System

[N/A] Shows the service region [N /A] System

[N/A] System

Personalization

NOTE

If iQ is disabled, Personalization settings are not available.

Option Values Function Notes User or system

setting

Wallpaper

[Wallpapers] Select the wallpaper that

appears in the background.

Application settings

NOTE

If iQ is disabled, Application settings are not available.

l 1920 × 1080

images work best

l The display

supports .png and .jpg file formats

l See Changing the

display's wallpaper.

User

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APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Launcher

SMARTNotebook Player

Browser

Screen Share

SMARTWhiteboard

Whiteboard Storage

Librar y

Save Whiteboards in Librar y

Mobile App

Saving Whiteboards

Off

Enables or disables SMART Notebook Player in the Apps

[N/A] User

Librar y

Off

Enables or disables Browser in the Apps Librar y

Enables or disables Screen Share in the Apps Library

[N/A] User

[N/A] [N/A] [N/A] User

Off

For 1 week

For 1 Month

Enables or disables saving kapp Whiteboard sessions

Sets how long kapp Whiteboard sessions a re sa ved

[N/A] User

Indefinitely

Off

Enables or disables the Capture function in the SMARTkapp app

If this option is off, the QR code is not visible.

User

The SMARTkapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the a pp.

Sharing Whiteboards

Annotation

Enable annotation layers

Screen Share

Require Permission

AirPlay

53 smarttech.com/kb/171555

Off

Enables or disables the I nvite function on the SMARTkapp app

Enables or disables annotations on the Browser and Screen Share app

Enables or disables automatic connection from a device sharing its screen.

Enables or disables the AirPlay protocol.

If this option is off,

User you’re unable to invite peopleto your session.

[N/A] User

[N/A] System

AirPlay is enabled by

System default.

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APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Google Cast

Miracast

Performance Logging

Miracast Connection Handling

Reset Screen Shar e

Off

[N/A] Closesand restarts the Screen

Enables or disables the Google Cast protocol.

Enables or disables the Miracast protocol.

SMART Support may ask users to enable Performa nce Logging to help diagnose issues.

When enabled,the display disconnects from the network when a device shares its screen using M iracast.

Share app and its discovery services

Google Cast is enabled by default.

Miracast is enabled by default.

Performance Logging is disabled by default.

SMARTrecommends enabling this setting for ar eas with high network saturation or busy networks.

IMPORTANT

When this is enabled, devices using AirPlay and GoogleCast can't connect.

You can restart Screen Share as a troubleshooting step if a mobile device or computer can’t find or connect to the display.

System

System settings

Option Values Function Notes User or system

setting

Display

Screen Adjustment

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APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Brightness

Auto Brightness

HDMI Output

0–100 Sets the overall brightness of the

image

Enables or disables the automatic adjustment of image brightness depending on the ambient light level

System

NOTE

If Auto Brightness is enabled and the brightness slider is moved quicklyleft or right, the image on the screen flickers. This willbe fixedin a future system software release.

[N/A] System

Default resolution

Date & Time

Automatic Date & Time

Date

Auto

Sets the HDMI out resolution [N/A] System

4K60

1080p60

720p60

640x480p60

Off

Sets the display’s date and time automatically

Configure the network to allow Network Time Protocol(NTP) requests to internet time servers. See

Connectingto a network.

[N/A] Sets the display’s date Disable

Automatic date & time to set

the date manually.

System

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APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Time

24 H our Time

Time Zone

Language

Country

Diagnostics

Factory Reset

Save Log File

Impr ove the Experience

Support ID

[N/A] Sets the display’s time Disable

System

Automatic date & time to set

the time manually.

Off

Shows the display’s time using the 24-hour clock

[N/A] User

[N/A] Sets the display’s time zone [N/A] System

[Languages] Sets the language for the settings

[N/A] User

[Countries] Sets the display’s country [ N/A] System

[N/A] Resets a ll options to their default

values

Only administrators

[N/A]

should r eset the display.

[N/A] Copy diagnostic logs to a USB drive [N/A] [N /A]

Off

[Support ID] Shows the support ID associated

Sends usage statistics and error reports to SMART

[N/A] User

[N/A] [N /A]

with the display

Security

LockDown Settings

Install certificates

Clean up

Clean Up Policy

[N/A] Lockdown the display’s settings

using a certificate on a USB drive.

[N/A] Install certificates to connect to a

network

Disabled

Sets how often the display cleansup[N/A] User

Manually reset with the Clean Up button in the launcher

1 hour

2 hours

3 hours

1 day

See Locking

System

down the Settings app for

more information.

[N/A] System

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APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Clean Up the whiteboard

Clean Up the browser

Clean Up other applications

Auto Update

Updates Channel

[N/A] Saves the Whiteboard session to

[N/A] User

the Librar y and erases the Whiteboard

[N/A] Closes the browser tabs and clears

[N/A] User

the history, cache and cookies

[N/A] Closes open applications [N/A] User

Stable Channel

Beta Channel

Sets which iQ system software updates the display receives

When switching from the Beta

System

channel to the Stable channel, a factory reset occurs. See page56 for more information about factory reset.

For more information about the Beta Channel, see

Switching to the Beta channel.

Checkfor Updates Now

About

Board Nam e

Help

Send Feedback

Board Details

Build Number

Serial N umber

[N/A] Checks for updates to the system

software

If an update is available,the

[N/A]

text changes to

NOTE

The display must be connected

Apply update now.

to the internet to check for system software updates or a USB drive with the system software update fileis connected to the display.

[N/A] Select a na me for your display [N/A] System

[N/A] Shows the SMART support site [N/A] [N/A]

[N/A] Send feature request to SMART [N/A] [N/A]

[N/A] [N /A] [N/A] [N/A]

[N/A] Shows the iQ system software’s

[N/A] [N /A]

version number

[N/A] Shows the display’s serial number [N/A] [N /A]

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APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Firmware Details

Touch controller version

Scaler version

Legal Information

End User License Agreement

Open Source Licenses

SMARTIntellectual Property

[N/A] [N /A] [N/A] [N/A]

[N/A] Shows the display’s touch

controller version

[N/A] Shows the display’s scaler version [N/A] [N /A]

[N/A] [N /A] [N/A] [N/A]

[N/A] Shows the SMART end user license

agreement

[N/A] Shows the open source licenses [N/A] [N/A]

[N/A] Shows the SMART intellectual

property information

[N/A] [N /A]

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Appendix B

Configuring the computer’s serial interface settings 60

Power states 61

Commands and responses 61

Power state commands 63

Input commands 64

Brightness commands 64

Freeze commands 64

Screen shade commands 64

Volume commands 65

Mute commands 65

Firmware version commands 65

Serial number commands 65

Part number commands 66

Resolving issues with managing the display using RS-232 66

You can connect an RS-232 cable from a computer’s serial output to the display’s RS-232in

connector to remotely select video inputs, turn the display on or off, and get information about the

display’s current settings, such as volume and power state.

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APPENDIX B

MANAGING THE D ISPLAY USING RS-232

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically

have ends of the same type.

TIP

SMART also offers SMART RemoteManagement cloud-based device-management software,

which you can use to manage SMARTBoard interactive displays with iQ and devices running

Windows, Chrome™ OS, Android™, and iOS operating systems. For more information, see SMART

RemoteManagement.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

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APPENDIX B

MANAGING THE D ISPLAY USING RS-232

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when the following

occurs:

A user presses the Power button on the convenience panel or the

remote control.

You send the setpowerstate=on command.

STANDBY The screen is off, and the display is in a low power state. The display enters

READY or ON state when the following occurs:

A user presses the Power button on the front control panel or the

remote control.

You send the setpowerstate=standby command.

POWERSAVE The screen is off, and the display is a very low power state. The display

enters READY or ON state when the following occurs:

A user presses the Power button on the front control panel or the

remote control.

You send the setpowerstate=powersave command.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

With the exception of getpowerstate and setpowerstate, commands are available only when

the display is in READY or ON power state.

Commands and responses

To access display information or to adjust display settings using the room control system, type

commands after the command prompt (>) and wait for the response from the display.

CORRECT

>get volume

volume=55

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If you type a command that the room control system doesn’t recognize, you will receive an invalid

command response.

In the example below, the user used =-50 instead of -50.

INCORRECT

>set volume=-50

invalid cmd: setvolume=-50

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive and extra spacing is ignored.

l You can use the BACKSPACEkey when typing commands.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

To retrieve a setting’s current value

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

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To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

Power state commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

=on

=ready

=standby

=powersave

NOTE

If the display is in UPDATEON or UPDATEREADY state, it might not change power states after receiving the command.

powerstate=[Value]

Where [Value] is one of the following:

ready

standby

powersave

updateon

updateready

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Input commands

Get command Set command Response

get input set input[Value]

Where [Value] is one of the following:

=hdmi1

=hdmi2

=hdmi3

=vga1

=ops1

input=[Value]

Where [Value] is one of the following:

Brightness commands

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[5–100]

brightness=[Value]

Where [Value] is a number between 5 and 10 0

hdmi1

hdmi2

hdmi3

vga1

ops1

none

Freeze commands

Get command Set command Response

get videofreeze set videofreeze[Value]

Where [Value] is one of the following:

=on

=off

videofreeze=[Value]

Where [Value] is one of the following:

Screen shade commands

Get command Set command Response

get screenshade set screenshade[Value]

Where [Value] is one of the following:

=on

=off

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screenshade=[Value]

Where [Value] is one of the following:

off

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Volume commands

Get command Set command Response

get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[0–100]

volume=[Value]

Where [Value] is a number between 0 and 10 0

Mute commands

Get command Set command Response

get mute set mute[Value]

Where [Value] is one of the following:

=on

=off

mute=[Value]

Where [Value] is one of the following:

Firmware version commands

off

Get command Response

get fwversion fwversion=[Value]

Where [Value] is the firmwar e version.

Serial number commands

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

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Part number commands

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

Resolving issues with managing the display using RS-232

The following table presents common issues with managing the display using RS-232 and explains

how to resolve them:

Symptom Troubleshooting steps

Mana ging the display using RS-232 isn’tworking as expected.

You’re experiencing other issues with m anaging the display using RS-232,or the previous steps don’t resolve the issue.

l Make sure all the cable connections ar e secure.

l Restart the display and the remote management system.

See Tur ning off, turning on, and resetting the displayon page35.

l Configure the serial interface settings.

See Configuring the computer’s serial interface settings on page60.

See Chapter 5: Troubleshooting on page43.

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Appendix C

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to

the environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular waste. See

smarttech.com/compliance for more information.

Batteries

The remote control contains alkaline batteries. The display and the OPSPC contain CR2032 coin

cells. Recycle or dispose of batteries properly.

Perchlorate material

The display and OPSPC coin cells contain perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for more information.

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SMARTTECHNOLOGIES

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