SMART Board MX Installation Manual

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SMARTBoard MX (V2) and MX (V2) Pro series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX275-V2-PW | SBID-MX286-V2-PW

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Learn more

This guide and other resources for SMARTBoardMX (V2) and MX (V2) Pro series

interactive displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your mobile

device.

Trademark n ot ice

SMARTBoard , smarttech, the SMART lo go and all S MART taglines are trade marks or regi ster ed trademarks of SMARTTe chnolog ies ULC in the U. S. and/or o ther countries . All third-party pro duct and company names may be trad emarks o f their res pe ctive o wners.

Copyrigh t no tice

© 2 021 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this p ublication may be r ep ro duced , transmitted, transcrib ed , stor ed in a re trie val sys tem o r translated i nto any language i n any form by any means without the pri or w ritten consent of SMARTTe chnolog ies ULC. Information i n this manual is subje ct to change without notice and d oe s not rep re se nt a commitment on the part of SMART.

This p rod uct and/or use thereo f i s cov er ed by one o r more of the follow ing U.S . patents:

www.smarttech.com/patents

April 1, 2021

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Important information

IMPORTANT

There ar e critical softwar e updates for the display tha t you need to install to ensure the display is fully functional and provides the best experience. Connect the display to a wired or wireless network with I nternet access to automatically download a nd apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions included with

the SMART product could result in injury and product damage which may not be covered by the warranty.

l Do not open or disassemble the SMART product. You risk

electrical shockfrom the high voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the SMART product. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose

the SMART product to ra in or moisture.

l If the SMART product r equires replacement parts, make

sure the service technician uses replacement parts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the SMART

product are properly bundled and marked to avoid a trip hazar d.

l Do not insert objects inside the cabinet ventilation holes,

because they couldtouch dangerous voltage points and cause electric shock,fire or product damage which may not be covered by the war ranty.

l Do not place heavy objects on the power cable. Dama ge

to the cable could cause shock,fire or product dam age which may not be covered by the warr anty.

l Useonlyextension cords and outlets that can fully

accommodate the display’spolarized plug.

l Use the power cable provided with the display. If a power

cable is not supplied,contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury, handle glass fragments with car e when disposing of them.

l Do not move or m ount the display by connectingrope or

wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other

than the one supplied with the display..

l Disconnect all of the display’s power cables from the wall

outlet and seek assistance fr om qualified ser vice personnel if any of the following occur:

The power cable or plug is dam aged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedlywhen you follow operating instructions

l Before inserting or removing an OPS fr om the display,

turn off the display using the switch at the back of the display. See Open Pluggable Slot computer (OPS)

disclaimer for more information.

CAUTION

l Turn off the display before cleaning its screen.

Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.

l Avoidsetting up and using the SMART product in an area

with excessive levels of dust, humidity,and smoke.

l Make sure an electrical socket is near the SMART

product and remains easily accessible dur ing use.

l The display should be used only with European TN and

TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries.This system (IT-type) is widelyused isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.

Contact qualified per sonnel if you’re uncertain of the type of power system available where you’re installing the display.

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Important information

l The accessory slot’s maximum available power is 60 W.

The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of I EC60950-1 or IEC 62368-1.

l You must connect the USB cable that came with the

SMART product to a computer that has a USB compliant interface and that bears the USB logo.In addition, the USB sour ce computer must be compliant with IEC 60950-1 and/or I EC 62368-1. The sour ce computer must be CE marked and carry safety certification marks for Canada and USA.This is for operating safety and to avoid dam age to the SMART product.

IMPORTANT

l The following are the normal operating power

requirements for the display,including speakers:

Model Power requirements

SBID-MX255-V2 100 V to 240V AC, 50 Hz to 60

Hz, 98 W max

SBID-MX265-V2 100 V to 240V AC, 50 Hz to 60

Hz, 103 W max

SBID-MX275-V2 100 V to 240V AC, 50 Hz to 60

Hz, 114 W max

SBID-MX286-V2 100V to 240V AC, 50 Hz to 60

Hz, 167 W max

l For additional r equirements and other information, refer

to the display’s specifications (see More information on page15).

Please consider the environment when you choose non-ENERGY STARsettings.

Federal Communication Commission interference statement

FCC Suppliers Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDX55-2, IDX65-2, IDX75-2, IDX86-2 Responsible Party – U.S. Contact Information

SMART Technologies Inc. 2401 4th Ave., 3rd Floor Seattle,WA 98121

compliance@smarttech.com

This device complies with Par t 15 of the FCC Rules.Operation is subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device m ust accept any interference received, including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

ENERGYSTAR®

ENERGY STAR is the government-backedsymbol for energy efficiency,providing simple,credible, and unbiased information tha t consumers and

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.

businesses rely on to make well-informed decisions. ENERGY STAR-certified products are

the simple choice for energy efficiency,m aking it easy for consumer s and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that ear ns the label is independently certified to deliver the quality,performance, and savings that users have

Restriction

Operations in the 5.15-5.25GHz band ar e restr icted to indoor usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 thr ough 13.

come to expect.

As shipped,your SMART product delivers ENERGY STAR

CAUTION

performance and savings. However, changing some settings may increase energy consumption beyond the limitsrequired for ENERGY STAR certification.For example, increased brightness and contrast willincrease power consumption.

i. the device for operation in the band 5150-5250 MHz is

only for indoor use to reduce the potentialfor harmful interference to co-channel mobile satellite systems;

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Important information

ii. the m aximum antenna gain permitted for devices in the

bands 5250-5350 MHz and 5470-5725MHz shall comply with the e.i.r.p.limit;and

iii. the maximum antenna gain permitted for devices in the

band 5725-5825 MH z shall comply with the e.i.r.p.limits specified for point-to-point and non point-to-point operation as appropriate.

iv. Users should also be advised that high-power radar s ar e

allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or dama ge to LE-LAN devices.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this deviceand all near by persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and Economic Development Canada Rules.Operation is subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device m ust accept any interference received, including interference that may cause undesired operation.

Radiation exposure statement

This equipment complies with I SED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this deviceand all near by persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science et Développement économique Déclaration du Canada

Cet appareil est conforme à la norme I SED CNR-247 pour les appareils radio a gréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable, et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

ADVERTISSEMENT

i. les dispositifs fonctionnant dans la bande 5 150-5 250

MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes cana ux;

ii. le gain maximal d’antenne permis pour les dispositifs

utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;

iii. le gain maximal d’antenne permis (pour les dispositifs

utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

iv. De plus, les utilisateurs devraient aussi être avisés que

les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces ra dars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity

Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model SBI D-MX255-V2, SBID-MX265-V2, SBID-MX275-V2, SBID-MX286-V2 are in compliance with Directive 2014/53/EU.

WARNING

Operation of this equipment in a residential environment this equipment may could cause radio interference.

The full text of the EU declaration of conformity is available at the following internet address: smar ttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power

EIRP (dBm)

2402-2483.5 19

5150-5350 23

5470-5725 23

Restrictions in

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Important information

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—5150MHz5350MHZ is for indoor use only

CAUTION: EXPOSURE TO RADIO FREQUENCY

RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

smar ttech.com/kb/171555 6

Contents

Important information 3

Chapter 1: Welcome 9

About this guide 9

About the display 10

Identifying your specific model 13

Accessories 14

More information 15

Chapter 2: Installing the display 16

Moving the SMART product to the installation site 16

Installing the SMART product on a wall 18

Installing the SMART product on a stand 25

Connecting to a network 25

Connecting power and turning on the SMART product for the first time 26

Chapter 3: Connecting computers and other devices 29

Installing SMART software 29

Connecting room computers and guest laptops 30

Connecting a SMART OPS PC module 33

Connecting other devices 33

Connector diagrams 36

Chapter 4: Maintaining the display 39

Turning off, turning on, and resetting the SMART product 39

Cleaning and maintaining hardware 41

Updating system software 44

Chapter 5: Troubleshooting 46

The display isn’t turning on 46

The screen is blank or there’s a problem with the image on the screen 47

There’s no sound or there’s a problem with the sound 48

Touch isn’t working as expected 49

The pens and erasers aren’t working as expected 50

iQ apps aren’t working as expected 50

SMART software on connected computers isn’t working as expected 51

The SMART OPS PC isn’t working as expected 51

Contacting your reseller for additional support 51

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Manual_FrontMatt er

Appendix A: Adjusting iQ settings 53

Network settings 53

Personalization 54

Application settings 55

System settings 58

Appendix B: Managing the SMART product using RS-232 65

Configuring the serial interface settings 66

Commands and responses 68

Power state commands 70

Input commands 71

Brightness commands 72

Freeze commands 72

Screen shade commands 72

Volume commands 72

Mute commands 73

Firmware version commands 73

Model number commands 73

Serial number commands 73

Part number commands 74

Asynchronous messages 74

Resolving issues with managing the SMART product using RS-232 75

Appendix C: Enrolling the display in SMARTRemote Management 76

Appendix D: Hardware environmental compliance 77

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 77

Batteries 77

More information 77

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Chapter 1

About this guide 9

About the display 10

Touch 10

Writing, drawing, and erasing 10

iQ experience 11

Display 11

Audio 11

Network connectivity 11

Room computers and guest laptops 12

Accessory slot 12

Front control panel 12

Front connector panel 12

Ambient light sensor 12

Power status light 13

Remote control and IR sensor 13

Identifying your specific model 13

Accessories 14

SMART OPS PC module 14

Stands 15

USB extenders 15

More information 15

This chapter introduces the SMARTBoard® MX (V2) and MX (V2) Pro series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard MX (V2) or MX (V2) Pro interactive display. It

includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ experience

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Chapter 1

Welcome

l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information on the display’s settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on page15).

About the display

The SMART Board MX (V2) or MX (V2) Pro interactive display with iQ is the hub of your classroom.

The display includes an extensive set of features and components:

Touch

You can do everything on the display that you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,

and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in

and out.

Writing, drawing, and erasing

The display comes with two pens, which you can use to write or draw on the screen.

Use your fist or palm to erase digital ink on the screen.

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Chapter 1

Welcome

With Object Awareness™, the display responds automatically to the tool or object you’re using, whether it’s

a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people to

write independently and simultaneously.

iQ experience

The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard,

wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,

cables, or manual software and firmware updates.

Tap the Home button on the display’s front control panel or the remote control to open the Home

screen. From the Home screen, you can open the iQ apps, switch inputs, and adjust settings.

Display

The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-MX255-V2 / SBID-MX255-V2-PW 55"

SBID-MX265-V2 / SBID-MX265-V2-PW 65"

SBID-MX275-V2 / SBID-MX275-V2-PW 75"

SBID-MX286-V2 / SBID-MX286-V2-PW 86"

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a

room.

TIP

You might want to connect an external audio system if you’re providing sound in a larger space (see

Connecting an external audio system on page35).

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a number

of the iQ apps require a network connection as well.

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Chapter 1

Welcome

You can connect to a network using Wi-Fior the RJ45 LAN jack on the display:

l Wi-Fi supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to a

Ethernet network.

For more information, see Connecting to a network on page25.

Room computers and guest laptops

You can connect room computers and guest laptops and use the display to view and interact with them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features while using the connected computers.

For more information, see Chapter 3: Connecting computers and other devices on page29.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

SMARTOPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on page14.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce

the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements

of IEC60950-1 and/or IEC 62368-1.

Front control panel

The front control panel contains buttons for turning the display on and off, controlling the volume, freezing

and unfreezing the screen, and showing and hiding a screen shade.

For more information about the front control panel, see the SMARTBoard MX (V2) and MX (V2) Pro series

interactive displays user guide (smarttech.com/kb/171554).

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

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Chapter 1

Welcome

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

You can enable or disable this feature (see Auto Brightness on page59).

Power status light

The power status is located in the bottom-right corner of the display’s frame.

The power status light indicates the display’s status.

Power status light Display status

Red Standby mode

Green Normal operating mode

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display settings, and so on.

The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.

For more information about the remote control, see the SMARTBoard MX (V2) and MX (V2) Pro series

interactive displays user guide (smarttech.com/kb/171554).

Identifying your specific model

SMART offers several models of the SMARTBoard MX (V2) and MX (V2) Pro series interactive display.

For help identifying your model, see the label on the left side of the

display.

Model Screen size (approximate)

SBID-MX255-V2 55" (140 cm)

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Chapter 1

Welcome

Model Screen size (approximate)

SBID-MX265-V2 65" (165 cm)

SBID-MX275-V2 75" (190 cm)

SBID-MX286-V2 86" (218 cm)

SBID-MX255-V2-PW 55" (140 cm)

SBID-MX265-V2-PW 65" (165 cm)

SBID-MX275-V2-PW 75" (190 cm)

SBID-MX286-V2-PW 86" (218 cm)

Accessories

Accessories for the SMART product include:

l SMART OPS PC module

l SMART wall mount (WM-SBID-200) for SMART Board displays

l Stands

l USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free

Windows 10 Pro installation based on eighth generation Intel® Core™ processors

and are designed specifically to work with a SMART SMART product. All OPS

PC modules are WHQL certified and fully licensed with Windows 10 Pro. Install

the OPS PC module in a SMARTproduct’s OPS slot to provide a complete 4K

UHD Windows 10 installation at your fingertips, without the need for an external

PC or additional cables.

Install familiar Windows applications, such as SMARTNotebook®,

SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your

SMARTproduct’s network connection. Upgrades and service for the OPS PC module are easy to perform

without removing the SMART product from its mounting.

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Chapter 1

Welcome

Stands

If you want to move the SMART product from place to place, you can install it on a SMART mobile stand. If

you are installing the SMART product on a wall that cannot support the SMARTproduct’s full weight, you

can install the SMART product on a SMART floor stand.

USB extenders

As noted in the display’s specifications, there is a maximum length for USB cable connections between the

display and computer.

When using USB 2.0, the cable should be no longer than 16'(5m).

When using USB 3.0, the cable should be no longer than 9'(3m).

Use one of the following USB extenders if you need a longer USB connection:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTES

l To extend touch using the SMART CAT 5 USB extender (CAT5-XT-1100) use a touch USB connector

associated with an HDMI 1, HDMI 2, or VGA input. The extender will not function correctly if used to

extend touch associated with the HDMI 3 input on the front of the display.

l For more information about extending USB connections, see USB cable extenders.

More information

In addition to this guide, SMART provides other documents for the display in the Support section of the

SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to

SMARTBoard MX (V2) and MX (V2) Pro series interactive display documents and other support resources.

smar ttech.com/kb/171555 15

Chapter 2

Moving the SMART product to the installation site 16

Using transportation aides 17

Accommodating doorways, hallways, and elevators 17

Dealing with cracked, chipped, or shattered glass 18

Saving the original packaging 18

Installing the SMART product on a wall 18

Choosing a location 19

Choosing a height 21

Assessing the wall 21

Selecting mounting hardware 21

Selecting a wall mount 21

Mounting the SMART product 22

Installing the SMART product on a stand 25

Using SMART mobile stands 25

Using a third-party stand 25

Connecting to a network 25

Connecting power and turning on the SMART product for the first time 26

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions

included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the SMART product to the installation site

After your organization receives the SMART product, you need to move it to the place where you plan to

install it.

On occasion, you might also need to move the SMART product to another location after initially installingit.

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Chapter 2

Installing the display

IMPORTANT

l Move the SMART product at your own risk. SMART cannot accept liability for damages or injury that

occur during the SMARTproduct’s transportation.

l When moving the SMART product:

Follow local safety regulations and standards.

Pack the SMART product in its original packaging, including the pallet.

Move the SMART product so that its top frame faces up.

Have at least two people move the SMART product.

TIP

SMARTproduct packaging may be labeled to indicate which side is the front. Look for “FRONT” on the

packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the SMART product:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways, and elevators

In some situations, you might need to remove the SMART product from its packaging to move it through

narrow doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom

corners of the SMART product. These foam pieces protect the SMART product if you need to set it down

during transportation.

You might also need to rotate the SMART product so that its top frame faces to the side. You can do this

during transportation, but when you install the SMART product, it must be in landscape orientation (with the

top frame facing up).

smar ttech.com/kb/171555 1 7

Chapter 2

Installing the display

Dealing with cracked, chipped, or shattered glass

The SMART product contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed

to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor

crack or chip to become worse, possibly causing the glass to shatter. See the knowledge base article,

Shattered glass on an interactive display, for information about conditions that can cause the

SMARTproduct’s glass to shatter even when it’s not in use.

If the SMARTproduct’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the SMARTproduct’s glass shatters, carefully clean up the area and

have the SMART product repaired or replaced.

WARNING

For safety and to prevent further damage, do not continue to install or use the SMART product if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging and repack the SMART product with as much of it as possible if you ever need

to move the SMART product after installation. This packaging was designed to provide the best possible

protection against shock and vibration.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

CAUTION

Move the SMART product only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the SMART product without correct packaging can lead to product

damage and voids the warranty.

Installing the SMART product on a wall

Typically, you install the SMART product on a wall in a classroom or meeting space.

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Chapter 2

Installing the display

Choosing a location

A SMART product is typically installed at the room’s focal point, such as at the front of a classroom or

meeting space.

Selecting an appropriate location for the SMART product is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the SMART

product.

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the SMART product at the

same time.

The location accommodates room traffic patterns, and there are no tripping

hazards.

The SMART product is not installed where it could be hit by a door or gate.

There are no nearby heat sources directed at the SMART product, such as a

radiator or heat vent.

There are no nearby shelving units, desks, or other furniture that has doors or

drawers that could hit the SMART product.

Furniture, wall décor, and other room features, such as light switches and

thermostats, do not block the SMART product and are not blocked by it. (You might be able to move some of these room features to accommodate the SMART product.)

The location is close to:

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

External audio systems and other devices that you want to connect to the SMART product

NOTES

If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

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Chapter 2

Installing the display

Factor Considerations

Visibility The SMARTproduct’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the SMARTproduct’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive displays.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Light sources can cause glare on the display’s screen, reducing its visibility.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the SMARTproduct’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard MX (V2) or

MX (V2) Pro for the best audio performance).

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page15).

The SMART product isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the SMART product.

There is adequate ventilation or air conditioning around the SMART product so

that heat can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the SMART product for proper airflow.

If you plan to install the SMART product in a recessed area, there is at least 4"

(10cm) of space between the SMART product and the recessed walls to enable ventilation and cooling.

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Chapter 2

Installing the display

Choosing a height

Consider the general height of the user community when you choose the height for the SMART product.

SMART recommends that you mount the SMART product so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the SMART product on can support the weight of the SMART product and

mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the

wall to the floor (see smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight (see More information on page15).

In some situations, you may need to request an engineering analysis to determine if the wall can support

the SMART product.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the SMART

product is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting

hardware required for the SMART product.

Selecting a wall mount

It is always best to mount the SMART product on a wall. If the wall can’t support the SMARTproduct’s

weight, you can use additional hardware to transfer some of the weight to the floor.

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Chapter 2

Installing the display

The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See

the SBID-MX255-V2, SBID-MX265-V2, MX275-V2 and MX286-V2 installation instructions

(smarttech.com/kb/171547).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting

options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can

accommodate the SMARTproduct’s dimensions and support the SMARTproduct’s weight as well as the

weight of any attached accessories.

Mounting the SMART product

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of a SMART product are designed to work properly when the

SMART product is mounted in the orientation described in its installation instructions. Mounting the SMART

product in a different orientation can cause malfunctions and will void the SMARTproduct’s warranty.

There are a number of potential hazards of mounting a SMART product in a non-standard orientation or

angle:

l Mounting a SMART product horizontally (like a table top) can cause the glass to sag, damaging the

SMART product or interfering with the SMARTproduct’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and,

in SMARTproducts that use projectors, exploding projector bulbs.

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape

orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

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Chapter 2

Installing the display

l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the

display’s weight and size.

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Chapter 2

Installing the display

l If you’re not using the included bolts to fasten the wall mount to the display, see the following table.

SMARTBoard MX255-V2

SMARTBoard MX265-V2

Minimum M8 length

Maximum M8 bolt length

Fasten force

Minimum M8 length

Maximum M8 bolt length

Fasten force

14 mm + x mm

where x is the combined thickness of the wall mount and washer

20 mm + x mm

where x is the combined thickness of the wall mount and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

14 mm + x mm

where x is the combined thickness of the wall mount and washer

18 mm + x mm

where x is the combined thickness of the wall mount and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Fasten force

SMARTBoard MX275-V2

SMARTBoard MX286-V2

Minimum M8 length

Maximum M8 bolt length

Fasten force

Minimum M8 length

Do not over-tighten the bolts.

18 mm + x mm

where x is the combined thickness of the wall mount and washer

30 mm + x mm

where x is the combined thickness of the wall bracket and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

14 mm + x mm

where x is the combined thickness of the wall mount and washer

smar ttech.com/kb/171555 24

Chapter 2

Installing the display

Maximum M8 bolt length

Fasten force

30 mm + x mm

where x is the combined thickness of the wall mount and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

Installing the SMART product on a stand

If you want to move the SMART product from place to place or if it’s not possible to install the SMART

product on a wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some

models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and

lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard MX (V2) or MX

(V2) Pro on a stand.

Connecting to a network

Before connecting the display, your organization’s network administrators need

to configure the network to allow users to update the display’s firmware

automatically and use all the features of the iQ experience. See Configuring

your organization’s network for a SMARTdisplay with the iQ experience.

The SMART product requires a network and internet connection for

downloading software and firmware updates, and a number of the iQ apps

require a network connection as well. You can connect to a network using Wi-Fi

or one of the RJ45 jacks.

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Chapter 2

Installing the display

TIP

If you’re using one of the SMARTproduct’s RJ45 jacks to connect to a

network, you can connect a computer to the other RJ45 jack to provide

network access for the computer (pictured). This is particularly useful if there

is only one wired network connection in the room. (Network access is

available when the SMART product is on or in Sleep mode but not when it’s

in Standby mode.)

Connecting power and turning on the SMART product for the first time

The final step in installing and configuring the SMART product is to connect power and turn it on. When you

first turn on the SMART product, a setup wizard appears. Follow the steps in the wizard to complete the

setup.

To connect the SMART product to power

Connect the supplied power cable from the AC power inlet on the back of the SMART product to a

power outlet.

SBID-MX255-V2

SBID-MX265-V2

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page15).

SBID-MX275-V2 SBID-MX286-V2

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Chapter 2

Installing the display

To turn on and set up the SMART product for the first time

IMPORTANT

Install the OPSPC module before you turn the SMART product on.

NOTES

l Touch is not available right after waking up the display or turning it on. Wait a few seconds and then

the display will respond to touch.

l If a USB drive is connected to the SMARTproduct’s service port, do not remove the USB drive. The

USB drive contains an important firmware update.

1. Flick the switch beside the AC power inlet to the ON(I) position.

SBID-MX255-V2 SBID-MX265-V2 SBID-MX275-V2

SBID-MX286-V2

Press the Power button on the front control panel or remote control

3. Select your preferred language, and then tap Next.

4. Select your country, and then tap Next.

5. Select your time zone, and then tap Next.

6. Set the date, and then tap Next.

7. Set the time, and then tap Next.

8. Name the SMART product, and then tap Next.

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Chapter 2

Installing the display

9. If the SMART product isn’t using a wired network connection, select a wireless network, and then tap

Next.

IMPORTANT

The display needs an internet connection for downloading and installing important updates. Ask the

network administrator to confirm that the network has been correctly configured for the iQ

experience. For more information about network configuration, see Connecting a SMART display

with the iQ experience to a network.

10. Select the apps you want to appear in the Apps Library, and then tap Next.

TIP

To change which apps appear in the Apps Library, see Launcher on page55.

11. Tap Finish.

The Welcome screen appears.

The display downloads and applies updates for the firmware and system software.

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Chapter 3

devices

Installing SMART software 29

Connecting room computers and guest laptops 30

Viewing a connected computer’s input 31

Setting a connected computer’s resolution and refresh rate 32

Connecting USB drives, peripherals, and other devices 33

Troubleshooting connected computers 33

Connecting a SMART OPS PC module 33

Connecting other devices 33

Connecting USB drives, peripherals, and other devices 34

Connecting an external display 35

Connecting an external audio system 35

Connecting room control systems 36

Connector diagrams 36

Connector panel 36

Front connector panel 37

WARNING

Ensure that any cables that cross the floor to the SMART product are properly bundled and marked to

avoid a trip hazard.

Installing SMART software

The SMART product comes with the following software, which you can install on connected computers:

Software Description Notes

SMART Learning Suite A suite of desktop and online software that

combines lesson delivery, activities, assessments, and collaborative workspaces. Includes SMARTNotebook software and SMARTLearningSuite Online.

smar ttech.com/kb/171555 29

Education models only. SMARTNotebook basic version also available.

Chapter 3

Connecting computers and other devices

Software Description Notes

SMART Meeting Pro Software that enables you to capture ideas in

Pro models only.

a virtually unlimited interactive workspace.

SMART Product Drivers Software that enables the computer to detect

input from the SMART product.

SMARTInk Software that enables you to write and draw in

digital ink over applications, files, folders,

Included with SMARTLearningSuite

websites, and any other open window.

TIP

You can purchase additional licenses or subscriptions to SMART software to install on other computers.

The following software is also available but sold separately:

Software Description Licensing details

SMART TeamWorks roomedition

Software that simplifies meetings and facilitates deeper, more natural interaction

1-year subscription

with on-site and remote participants.

SMART Remote Management

Cloud-based mobile device management software for remotely maintaining, supporting,

3-year subscription

controlling, and securing the SMART product and your other devices

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART

software.

You can download SMART software from smarttech.com/downloads and install it following the instructions

in Installing and maintaining SMARTNotebook, Downloading and installing SMARTTeamWorks, or

Installing and maintaining SMARTMeetingPro.

Connecting room computers and guest laptops

You can connect cables for room computers and guest laptops. By installing cables in advance, you make

use of connectors that might not be accessible after the display is wall-mounted. You can then run the

cables across floors or behind walls as needed.

Pro models only.

Subscription terms may vary in some regions.

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Chapter 3

Connecting computers and other devices

Side and bottom connector panel Front connector panel

TES

Install SMART software on any computers you

connect to the display (see Installing SMART

software on page29).

N-

O-

Viewing a connected computer’s input

To view a connected computer’s input

1. Connect the computer to the display.

Press the Input button on the front control panel or the remote control.

The display shows thumbnails of the devices that are connected to the display’s inputs:

NOTE

A thumbnail with Touch enabled indicates a USB cable is connected between the display and

device and touch is available.

A gray thumbnail indicates no device is connected to an input.

A black thumbnail indicates a device is connected to an input but is in Standby mode.

A thumbnail showing a preview screen indicates an active device is connected to an input.

3. Tap the computer’s thumbnail.

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Chapter 3

Connecting computers and other devices

Setting a connected computer’s resolution and refresh rate

The following table presents the recommend resolutions and refresh rates for the display’s HDMI1, HDMI 2,

and HDMI 3 input sources:

Resolution Input source aspect ratio Mode Refresh rate

3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz

25 Hz

23.98 Hz / 24 Hz

1920 × 1080 16:9 FHD / 1080p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz

25 Hz

23.98 Hz / 24 Hz

1360 × 768 16:9 HD 60.015 Hz

1366 × 768 16:9 HD 60.015 Hz

1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz

25 Hz

23.98 Hz / 24 Hz

720 × 480 16:9 480p (DVD Player) 60 Hz

The following table presents the recommend resolutions and refresh rates for the display’s VGA input

source:

Resolution Input source aspect ratio Mode Refresh rate

1920 × 1080 16:9 [N/A] 60.000 Hz

1600 × 1200 4:3 [N/A] 60.000 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 1024 5:4 SXGA 60 60.020 Hz

1024 × 768 4:3 XGA 60

XGA 70

XGA 75

smar ttech.com/kb/171555 32

60.004 Hz

70.069 Hz

75.029 Hz

Chapter 3

Connecting computers and other devices

Resolution Input source aspect ratio Mode Refresh rate

800 × 600 4:3 SVGA 60

SVGA 72

SVGA 75

640 × 480 4:3 VGA 60 59.940 Hz

If possible, set any connected computers to these resolutions and refresh rates. See the connected

computers’ operating system documentation for instructions.

60.317 Hz

72.188 Hz

75.000 Hz

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with a computer connected to the display using the

USB receptacles on the display.

For more information, see Connecting USB drives, peripherals, and other devices on the next page.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page46.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your

organization’s installers can install the OPS PC module in the display’s accessory

slot following the OPS PC module’s installation instructions

(smarttech.com/kb/171544). You can then view the OPS PC module’s input on

the SMART product.

For more information about SMART OPS PC modules, see the SMART OPS PC

modules user guide (smarttech.com/kb/171747).

Connecting other devices

In addition to computers, you can connect the following devices to the display:

l USB drives, peripherals, and other devices

l External displays

l External audio systems

l Room control systems

smar ttech.com/kb/171555 33

Chapter 3

Connecting computers and other devices

Connecting USB drives, peripherals, and other devices

The display includes the following USB Type A receptacles. You can connect USB drives, peripherals (such

as keyboards), and other devices to these connectors and use the devices with the iQ experience,

connected computers, and devices installed in the accessory slot (such as the SMART OPS PC module).

The following table shows which USB 3.0 Type-A receptacles you can use with each input source and the

supported USB speed:

Input source USB 3.0 Type-A receptacle on the side

connector panel

HDMI 1

HDMI 2

HDMI 3

VGA

Accessory slot

OPSPC

(SuperSpeed) (Hi-Speed)

USB 2.0 Type-A receptacle on the front connector panel

smar ttech.com/kb/171555 34

Chapter 3

Connecting computers and other devices

Connecting an external display

You can connect an external display using the HDMI 2.0 out connector on the

connector panel (pictured). The external display will show the same image. This

is useful when you’re using the SMART product in an auditorium or other large

space where it would be beneficial to have a second display.

IMPORTANT

If the connected external display doesn’t support HDCP, the image on the external display is limited to

480p resolution. For full resolution output, connect a display that supports HDCP.

Connecting an external audio system

The SMART product includes two speakers, which are designed to provide

sound at the front of a room. You might want to connect the SBA-100 projection

audio system (see Accessories on page14) or a third-party external audio

system if you’re providing sound in a larger space.

You can connect an external audio system to the SMART product using the

stereo 3.5mm out connector (pictured). This disables the SMARTproduct’s

internal speakers. Alternatively, you can connect an external audio system

directly to a room computer.

In addition to the stereo 3.5 mm out connector, the SMART product provides a

Sony/Philips Digital Interface (S/PDIF) out connector (pictured). S/PDIF is a

digital audio transmission medium. You need an audio system that has an

S/PDIF input to decode this connection to analog. Most external sound bars

include a S/PDIF connector.

NOTE

The S/PDIF audio is a fixed-volume output. Adjusting the display’s volume for its internal speakers does

not affect the volume output of the S/PDIF port.

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Chapter 3

Connecting computers and other devices

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the SMART

product. Some installations may require you to integrate the SMART product with a room control system.

You can use the SMARTproduct’s RS-232 connector to connect a third-party external control system to the

SMART product (see Appendix B: Managing the SMART product using RS-232 on page65).

NOTE

SMARTproducts are not compatible with centralized remote control systems, such as a universal remote

control.

Connector diagrams

Connector panel

The following diagram and table present the connectors on the SMARTproduct’s connector panel:

Side Bottom

No. Connector Connects to Notes

1 HDMI 2.0 out External display

2 USB 2.0 Type-A [N/A] This connector is a service port.

smar ttech.com/kb/171555 36

See Connecting an external display on the previous page and

HDMI cables and connectors.

Chapter 3

Connecting computers and other devices

No. Connector Connects to Notes

3 USB 3.0 Type-A Supported USB drives,

peripherals, and other devices

See Connecting USB drives, peripherals, and other devices on page34 and USB cables and

connectors.

4 USB 3.0 Type-B HDMI 1 input (touch) See page30 and USB cables and

connectors.

5 HDMI 2.0 in HDMI 1 input (videoandaudio) See page30 and HDMI cables and

connectors.

6 USB 3.0 Type-B HDMI 2 input (touch) See page30 and USB cables and

connectors.

7 HDMI 2.0 in HDMI 2 input

(videoandaudio)

See page30 and HDMI cables and

connectors.

8 RJ45 (×2) Network See page25 and Ethernet

(network) cables and connectors.

9 S/PDIF out Digital audio output See page35 and Digital audio

cables and connectors.

10 Stereo 3.5 mm out External audio system See page35 and Analog audio

cables and connectors.

11 Stereo 3.5 mm in VGA input (audio) See page30 and Analog audio

cables and connectors.

12 VGA in VGA input (video) See page30 and VGA cables and

connectors.

13 USB 3.0 Type-B VGA input (touch) See page30 and USB cables and

connectors.

Front connector panel

The following diagram and table present the connectors on the display’s front connector panel:

smar ttech.com/kb/171555 37

Chapter 3

Connecting computers and other devices

No. Name Procedure

1 USB 2.0 Type-A connector Connect USB drives and other devices that you want

to use with the currently selected input source.

2 USB 2.0 Type-A connector Connect a USBdrive to update the display’s

firmware.

3 USB 2.0 Type-B connector

Connect a USB cable to the display and computer to

provide touch control of the computer connected to

HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to the

display (see page30).

smar ttech.com/kb/171555 38

Chapter 4

Turning off, turning on, and resetting the SMART product 39

Cleaning and maintaining hardware 41

Checking the display installation 41

Cleaning the screen 41

Cleaning the touch sensors 41

Maintaining ventilation 42

Preventing condensation 42

Replacing the pens 43

Removing and transporting the display 43

Updating system software 44

Applying an automatic system software update manually 44

Updating system software manually 45

With proper maintenance, the display will provide years of use.

Turning off, turning on, and resetting the SMART product

smar ttech.com/kb/171555 39

Chapter 4

Maintaining the display

In most situations, you can put the SMART product into Sleep or Standby when not using it following the

instructions in the SMARTBoard MX (V2) and MX (V2) Pro series interactive displays user guide

(smarttech.com/kb/171554).

In some situations, such as when you transport the SMART product or clean its screen, you need to turn the

SMART product off. You can turn it back on after.

You can also reset the SMART product.

To turn the SMART product off

Press the Power button on the convenience panel or the remote control for five seconds.

A slider appears on the screen.

2. Move the slider to the right.

3. Flick the switch beside the AC power inlet to the OFF(O) position.

NOTE

Wait at least 30 seconds before turning the SMART product back on.

To turn the SMART product back on

NOTE

Touch is not available right after waking up the display or turning it on. Wait a few seconds and then the

display will respond to touch.

1. Flick the switch beside the AC power inlet to the ON(I) position.

Press the Power button on the convenience panel or the remote control.

To reset the SMART product

Press and hold the Power button on the convenience panel or the remote control for 10 seconds.

The SMART product resets.

smar ttech.com/kb/171555 40

Chapter 4

Maintaining the display

Cleaning and maintaining hardware

Checking the display installation

Inspect the SMART product installation frequently to ensure that the SMART product remains securely

installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.

If you find an issue, contact a trained installer.

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product

components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the

screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or

discolor the screen.

To clean the screen

1. Turn off any connected computers.

Turn off the SMART product (see Turning off, turning on, and resetting the SMART product on

page39).

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

You can also use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen

and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for

dust and clean them every week.

smar ttech.com/kb/171555 41

Chapter 4

Maintaining the display

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the plastic.

To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame

around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic between the screen

and the frame.

Maintaining ventilation

The SMART product requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You

might have to remove the SMART product from the wall.

For more information on removing the SMART product, see Removing and transporting the display on

the next page.

CAUTION

Avoid setting up or using the SMART product in an area with excessive levels of dust, humidity, or smoke.

Preventing condensation

If the SMART product has been moved from a cold environment to a warmer one (for example, from

storage to the installation site), let the SMART product sit for a few hours to allow it to acclimate to the new

temperature. Failing to do so can cause humidity to build up in the space between the front glass and the

LCD.

If condensation appears under the screen after you turn on the SMART product, select an active video

source and leave the SMART product on for 48 hours. If the condensation doesn’t dissipate, contact

SMART Support if the SMART product is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power

immediately and contact SMART Support if the SMART product is still under warranty.

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Chapter 4

Maintaining the display

Replacing the pens

To prevent damage to the display’s anti-glare surface, replace a pen if its nib becomes worn. You can

purchase replacement pens from the Store for SMART Parts (seesmarttech.com/Support/PartsStore).

NOTE

For pen part numbers, refer to the service parts diagrams.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it to

another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The display can

fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.

Turn off the display by pressing and holding the Power button on the front control panel for four

seconds.

3. Flick the switch on the back of the display to the OFF(O) position.

4. Remove all accessible cables, connectors and antennae.

5. Remove any modules from the accessory slot.

smar ttech.com/kb/171555 43

Chapter 4

Maintaining the display

6. Lift the display from its mounting location and insert it into its original shipping box.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting

in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This could

cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the SMART product to the installation site on page16.

Updating system software

When the display is connected to the Internet, it updates its system software automatically.

When a system software update is available, the display downloads the update in the background then

waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before

beginning the update. The countdown can be interrupted at any time. The update begins when the

countdown finishes. The display shows a blank screen for four minutes. When the update is complete, the

display shows the Home screen.

When the update is installing, touch, the front control panel and remote control will not respond.

NOTE

You can configure your organization’s network to allow or prevent automatic system software updates

(see Connecting to a network).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you can start

the update process manually from Settings.

To apply an automatic iQ system software update manually

1. Scroll to Auto Update.

Under Check for Updates Now, tap Apply Update Now.

smar ttech.com/kb/171555 44

Chapter 4

Maintaining the display

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a

USB drive.

smar ttech.com/kb/171555 45

Chapter 5

The display isn’t turning on 46

The screen is blank or there’s a problem with the image on the screen 47

There’s no sound or there’s a problem with the sound 48

Touch isn’t working as expected 49

The pens and erasers aren’t working as expected 50

iQ apps aren’t working as expected 50

SMART software on connected computers isn’t working as expected 51

The SMART OPS PC isn’t working as expected 51

Contacting your reseller for additional support 51

This section explains how to resolve a variety of common issues with the display. If your specific symptoms

aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for

additional troubleshooting information

community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series

The display isn’t turning on

Symptom Troubleshooting steps

The power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the SMART

product.

NOTE

If the power cable is connected to a power bar, make sure the power bar is securely fastened to the power outlet a nd turned on.

l Make sure the switch beside the AC power inletis in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

The power light is lit,but the screen is blank.

smar ttech.com/kb/171555 46

l Press the Power button on the front of the SMART product or on the remote control.

If the power status light is green, press Home button on the front control panel or

remote control, or switch to a different input source.

l Restart the SMART product.

See Tur ning off, turning on, and resetting the SMART product on page39.

l Determine if the problem is with the video.

Chapter 5

Troubleshooting

The screen is blank or there’s a problem with the image on the screen

NOTE

If the issue occurs on the Home screen, the issue may be with the display. See Contacting your reseller

for additional support on page51.

If the issue doesn’t occur on the Home screen, examine the connected computers or devices.

Symptom Troubleshooting steps

The screen is blank.

A computer is connected to the SMART product,but only a connection message appears on the screen.

The image on the screen is distorted.

There ar e lines, snow or, other visual noise on the screen.

The image if flickering or flashing.

The image is dim.

There ar e bright spots on the screen.

Make sure the screen is working by pressing the Home button on the front control

panel or the rem ote control to open the Home screen.

l Make sure any connected computers are on and not in Sleep mode.

l Restart the SMART product and any connected computers.

See Tur ning off, turning on, and resetting the SMART product on page39.

l Replace the videocables connecting any computers to the SMART product to

determine if the issue is with the cables.

l Make sure the computer is connected to the currently selected input.

l If the curr ently selected input is a computer, make sure the computer is not in Sleep

mode.

Press the Home button on the fr ont control panel or the remote control to open the

Home screen. I f it a ppears correctly,the issue is with the video input.

l Switch to a different input a nd then back to the first input.

l Make sure any connected computers are on and not in Sleep mode.

l Restart the SMART product and any connected computers.

See Tur ning off, turning on, and resetting the SMART product on page39.

l Set any connected computers’ resolution and refr esh rate to values that the SMART

product supports.

See Setting a connected computer’s resolution and refresh r ate on page32.

l Replace the videocables tha t connect any computers to the SMART pr oduct to

determine if the issue is with the cables.

Press the Home button on the fr ont control panel or the remote control to open the

Home screen. I f it a ppears correctly,the issue is with the video input.

l Take a photograph of the screen and send it to SMART support. If SMART support

determines that the issue is with the screen and the SMART product is under war ranty, you m ay be eligible for a replacement.

Colors don’t appear correctly. l Be aware that if two or more SMARTproducts ar e mounted side-by-side, there could be

minor differences in colors across the SMARTproducts. This issue is not unique to SMART products.

l If the screen is completelylacking one color on the screen or the color problems occur

on the Home screen, see Contacting your r eseller for additional support on page51.

l If you’re using a VGA video input,use a different cable or connect a different source to

see if the issue is with the cable or input source.

smar ttech.com/kb/171555 47

Chapter 5

Troubleshooting

Symptom Troubleshooting steps

The image is cut off or shiftedto the left or right.

l Adjust any connected computers’ video settings, par ticularly zoom, crop, a nd

underscan.

See the computer’s operating system documentation.

l If any connectedcomputers’ desktops are entirely black, change them to dar k gray or a

different color.

l If any connectedcomputers’ desktops are extended a cross multiple screens, duplicate

the desktops across the screens or set the SMART product as the only screen.

The image doesn’t fill the entire screen.

l Adjust any connected computers’ video settings, par ticularly overscan.

See the computer’s operating system documentation.

l Make sure the connected computer’s video connector is configured to output a

supported videosignal. See No video display output fr om a laptop.

A persistent image appears on the

See I mage persistence or burn in on LCD displays.

SMART product.

There’s no sound or there’s a problem with the sound

Symptom Troubleshooting steps

There’s no sound.

There is sound, but the volume is low.

The sound is distorted or muffled.

l If you’re using an external audio system, make sure it is tur ned on.

l Make sure the cables connecting the SMART product to the computer are securely

fastened.

NOTES

The SMARTproduct’s stereo 3.5 mm in connector works with the VGA input only.

Connectingan audio cable to the SMARTproduct’sstereo 3.5 mm out connector disablesthe internal speakers.

If you’re using the SMARTproduct’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connectingan external audio system on page35.

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on the

SMART product and the connected computer and make sur e neither are muted.

l If you’re using the SMARTproduct’s S/PDIF out connector, adjust the volume on the

external audio system and make sure the audio system isn’t muted.

l Adjust the SMARTproduct’s audio settings.

See Audio on page60.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the SMARTproduct’s volume.

If you’re using an external audio system, set the volume for the computer, any running applications and the SMART pr oduct to 80%, a nd then adjust the external audio system’s volume.

smar ttech.com/kb/171555 48

Chapter 5

Troubleshooting

Symptom Troubleshooting steps

There is a whine or buzzing sound coming from the back of the SMART product.

l Be awa re that these sounds are normal. All SMARTproducts emit some electrical noise.

Such sounds may be more noticeable with some SMARTproducts than with others. However, if you hea r noise from the front of the SMART product,further investigation is required.

l Connect all devices to the same power outlet or power bar.

Touch isn’t working as expected

Symptom Troubleshooting steps

The SMART product doesn’t respond to touch.

l Touch is not available right after waking up the display or turning it on. Wait a few

seconds and then the display will respond to touch.

l Make sure SMART Product Drivers 12.14 or later are installed and running on any

connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed the

supported maximum cable length. See Connecting room computers and guest laptops on page30.

l Make sure any connected computers have detected the SMARTproduct’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X or

yellow explanation mark (!) over the SMARTproduct’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the SMARTproduct’s row.

l For Ma c computers with macOS Mojave, see How to resolve issues with installing and

using SMARTLearning Suite software on macOS Mojave.

The SMART product responds to touch interm ittently.

When you touch the screen, the pointer doesn’tappear in the corr ect place.

l Make sure jewelry or clothing doesn’t touch the boar d when erasing the ink.

l When erasing, make sure the palm or fist is flat on the screen.

l Touch is not available right after waking up the display or turning it on. Wait a few

seconds and then the display will respond to touch.

l Restart the SMART product.

See Tur ning off, turning on, and resetting the SMART product on page39.

l Confirm with the installers that the computer is connected to the SMART product with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers. Orient the display.See Orienting your SMART interactive product

using SMART Product Drivers 12.

l Remove infra red sources, such as incandescent or arc lights,desk lamps, and infrared

audio devices, or move the SMART product to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

smar ttech.com/kb/171555 49

Chapter 5

Troubleshooting

The pens and erasers aren’t working as expected

Symptom Troubleshooting steps

The SMART product doesn’t respond to touch or writing with a pen.

The SMART product responds to touch but not to writingwith a pen.

When you wr ite on the screen, the ink appears in the wrong place.

Writingis intermittent.

Ink disappears as you write.

l Touch is not available right after waking up the display or turning it on. Wait a few

seconds and then the display will respond to touch.

l Make sure any connected computers have detected the SMARTproduct’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X or

yellow explanation mark (!) over the SMARTproduct’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the SMARTproduct’s row.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is version 12.14 or later.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure you a re using a SMART Board MX (V2) interactive display pen.

l Restart the SMART product.

See Tur ning off, turning on, and resetting the SMART product on page39.

l Confirm with the installers that the computer is connected to the SMART product with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers.

l Make sure the pen nib is not worn. Replacement pens are available from the Store for

SMART Par ts (see smarttech.com/Support/PartsStore).

l Make sure SMART Product Drivers and SMARTInk are installed and running on any

connected computers. Orient the display.See Orienting your SMART interactive product

using SMART Product Drivers 12.

l Remove infra red sources, such as incandescent or arc lights,desk lamps, and infrared

audio devices, or move the SMART product to another location in the room.

l Update the firmware.

You can’t write or draw in Microsoft® Office.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

iQ apps aren’t working as expected

Symptom Troubleshooting steps

iQ apps aren’t working as expected. See Tr oubleshootingthe iQ experience.

smar ttech.com/kb/171555 50

Chapter 5

Troubleshooting

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps

SMARTNotebooksoftware isn’t working as expected.

SMART Learning SuiteOnline isn’t working as expected.

SMARTTeamWorks software isn’t working as expected.

SMART Meeting Pro software isn’t working as expected.

SMARTInk isn’t working as expected. See Tr oubleshootingSMART Ink.

SMART Product Drivers isn’t working as expected.

See Tr oubleshootingSMARTNotebook.

See Tr oubleshootingcommon issues in SMART Lear ning Suite Online.

See Tr oubleshootingSMART TeamWorks.

See Basic troubleshootingfor SMART Meeting Pro.

See Tr oubleshootingSMARTProduct Drivers.

The SMART OPS PC isn’t working as expected

Symptom Troubleshooting steps

The SMART OPS PC module isn’t working as expected.

See the SMART OPS PC modules user guide (smarttech.com/kb/171747).

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge

base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the display’s serial number. The serial

number is on a label located on the left side of the display (pictured).

smar ttech.com/kb/171555 51

Chapter 5

Troubleshooting

TIPS

l Scan the QR code on the label to view the SMARTBoard MX (V2) or MX (V2) Pro series interactive

display support pages on the SMART website.

You can also find the serial number in the iQ settings (see Appendix A: Adjusting iQ settings on

page53).

smar ttech.com/kb/171555 52

Appendix A

Network settings 53

Personalization 54

Application settings 55

System settings 58

You can access settings using the icon on the Home screen.

NOTES

l Settings can apply to a user or to the entire system. User-level settings change depending on the

user who is signed in. System-level settings apply to all users. See the settings for more information.

l Some settings aren’t available while you’re signed in to your SMART Account. Sign out of your

SMART Account on the display to see all settings.

Network settings

Option Values Function Notes User or system

setting

Wi-Fi

[Wi-Finetwork name]

Wi-Fi MACaddress

Wi-Fi IPaddress

smar ttech.com/kb/171555 53

Off

[N/A] Shows information about the

[N/A] Shows MACaddress for the network

[N/A] Shows IPaddress for the network the

Enables or disables Wi-Fi on the SMART product.

connected wireless network.

the SMART product is connected to.

SMART product is connected to.

Turn on Wi-Fi to discover networks.

[N/A] System

System

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

SMARTiQ Ethernet

Advanced options

StaticIP (Use DHCP)

Proxy (Use proxy)

Proxy (Auto-configure)

MAC Address

IP Address

Bluetooth

View a vailable bluetooth

devices

[N/A] Options available when an Ethernet

cable is connected

Off

[N/A] Shows information about the network

Off

[N/A] Shows available Bluetooth devices. Turn on Bluetooth

Enables or disables DHCP to assign the SMART product an IP address.

Enables or disables a proxy ser ver for connecting to the network.

Enables or disables automatic configuration of the proxy server for connecting to the network.

the SMART product is connected to.

Enable or disable the SMARTproduct’s Bluetooth.

[N/A] System

[N/A] User

[N/A] System

Turn on Bluetooth to view available Bluetooth devices.

to view available Bluetooth devices.

System

SMARTCloud

SMART Cloud Status

Service Region

[Status] Shows the status of SMART Cloud. [N/A] System

[N/A] Shows the service r egion. [N/A] System

Personalization

NOTE

If iQ is disabled, Personalization settings are not available.

smar ttech.com/kb/171555 54

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Wallpaper

[Wallpapers] Select the wallpaper that

appears in the background.

l 1920 × 1080 images

work best

l The display supports

.png and .jpg file formats

l See Changing the

display’s wallpaper.

User

Application settings

NOTE

If iQ is disabled, Application settings are not available.

Option Values Function Notes User or system

setting

Launcher

SMARTNotebookPlayer

Off

Enables or disables SMART Notebook Player in the Apps Librar y.

[N/A] User

Browser

Input

Screen Share

Files Library

Whiteboard Storage

Default Whiteboard

Location

Files Storage

Allow Google Drive

integration in Files Librar y

Off

[N/A] [N/A] [N/A] User

My Files > SLS Files

My Files > Boar d Files

[N/A] [N/A] [N/A] User

Off

Enables or disables Browser in the Apps Library.

Enables or disables I nput in the Apps Library.

Enables or disables Screen Share in the Apps Library.

Sets where new whiteboard files are saved.

Enables or disables access to Google Drive when you’re signed in to your SMARTAccount.

[N/A] User

[N/A] [N/A]

[N/A] User

See Syncing

SMARTNotebookand SMARTLearning Suite Online files to the iQ experience.

See Opening your

Google Drive or OneDrive on the display.

User

smar ttech.com/kb/171555 55

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Allow OneDrive

integration in Files Librar y

SMARTWhiteboard

Whiteboard Storage

Librar y

Save Whiteboards in

Librar y

Mobile App

Saving Whiteboards

Sharing Whiteboards

Off

Enables or disables access to OneDrive when you’re signed in to your SMARTAccount.

See Opening your

Google Drive or OneDrive on the

User

display.

[N/A] [N/A] [N/A] User

Off

For 1 week

For 1 Month

Enables or disables saving kapp Whiteboard sessions.

Sets how long kapp Whiteboard sessions a re sa ved.

[N/A] User

Indefinitely

Off

Enables or disables the Capture function in the SMARTkapp app.

If this option is off, the QR code is not visible.

User

The SMARTkapp app cannot connect to the SMART product and your mobile device cannot save snapshots of the SMART product in the app.

Off

Enables or disables the I nvite function on the SMARTkapp app.

If this option is off, you cannot invite people to

User

your session.

Annotation

Enable annotation layers

Screen Share

Require Permission

AirPlay

Google Cast

Off

Enables or disables annotations on the Home screen, video input,and most apps.

Enables or disables automatic connection from a device sharing its screen.

Enables or disables the AirPlay protocol.

Enables or disables the Google Cast protocol.

[N/A] User

[N/A] System

AirPlay is enabled by

System

default.

Google Cast is enabled

System

by default.

smar ttech.com/kb/171555 56

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Miracast

Performance Logging

Auto-disconnect from

Wififor Miracast

Off

Enables or disables the Miracast protocol.

SMART Support may ask users to enable Performance Logging to help diagnose issues.

When enabled,the display disconnects from the network when a device shares its screen using M iracast.

Miracast is enabled by default.

IMPORTANT

Devices that use AirPlay and Google Cast can’t connect to the display while a Miracast device is connected.

Performance Logging is disabled by default.

SMARTrecommends enabling this setting for area s with high network saturation or busy networks.

IMPORTANT

Only one device can connect to the SMART product when Mira cast is enabled.

This setting used to be named “Miracast Connection Handling”

System

Reset Screen Shar e

Use Web Player

[N/A] Closes and restarts the Screen

Share app and its discovery services.

Off

When enabled,the display uses a different method to str eam videos.

You can restart Screen Share as a troubleshooting step if a mobile device or computer can’t find or connect to the SMART product.

If this method doesn’t work, disable it to return to the original method.

System

smar ttech.com/kb/171555 57

AppendixA

Adjusting iQ settings

System settings

Option Values Function Notes User or system

setting

System

Access to USB mass

storage devices

SMARTBoard with iQ

Default input

Power

Turn screen off after

Go to energy saving

mode after

Off

Inputs availableon the SMART product.

Disabled

1 min

5 mins

30 mins

1 hour

1.5 hour s

2 hours

5 hours

10 hours

Disabled

1 min

5 mins

30 mins

1 hour

1.5 hour s

2 hours

5 hours

10 hours

Enables or disables access to a USB drive.

Enables or disables the iQ experience.

Select the default input the SMART product will use when starting.

Sets the number of minutes of inactivitybefore the display goes to sleep.

Sets the number of minutes of inactivitybefore the display enters energy saving mode .

[N/A] System

The iQ embedded experience is the default input.

The default is 60 minutes.

System

Standby (Shutdown)

Networked Standby

(Sleep)

Display

Screen Adjustment

smar ttech.com/kb/171555 58

[N/A] If selected,the display wakes

up slowly.

[N/A] If selected,the display wakes

up faster

This option is more ener gy efficient.

This option is less energy efficient.

System

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Brightness

Auto Brightness

Advanced Display Options

Color

Temperature

0–100 Sets the overall brightness of

the image.

Off

Enables or disables the automatic brightness adjustment depending on the ambient light level.

Very Cool

Cool

Sets how colors appear on the display.

Neutral

Warm

Very Warm

System

NOTE

If Auto Brightness is enabled and the brightness slider is moved quicklyleft or right, the image on the screen flickers. This willbe fixed in a future system software release.

[N/A] System

Lightness

Contrast

Saturation

Red

Green

Blue

HDMI Output

0–488 Sets the overa ll lightness of

the image.

0–488 Sets the overa ll contrast of the

image.

0–511 Sets the overall satur ation of

the image.

0–448 Sets the overall red of the

image..

0–448 Sets the overall green of the

image.

0–448 Sets the overall blue of the

image.

[N/A] System

smar ttech.com/kb/171555 59

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Default resolution

HDMI I nput

Advanced

HDMISettings

Go to the Input Lobby

when there is no signal

Audio

Speakers

Built-in Speakers

Auto

4K60

1080p60

720p60

640x480p60

HDMI 2.0

HDMI 1.4b

Auto-detect

Off

Sets the HDMI out resolution. [N/A] System

Sets the HDMI version for each HDMIinput.

You can also enable or disable

System

strictly conformant HDMIInput DDCSDAtiming and forbid or allow HDCP2.2 with older receivers.

When enabled,show the input

System previews when there is no signal.

Enables or disables the display’s internal speakers.

When analog speakers are

System

connected to the display, the display’s internal speakers are disabled automatically.

Audio Properties

Balance

0–100 Sets the audio output from the

speakers.

Drag the slider all the way to the left

System

to have all a udio from the left speaker. Drag the slider all the way to the r ight to have all the audio from the right speaker.

Bass

Treble

0–100 Sets the bass level. [N/A] System

0–100 Sets the treble level. [N/A] System

smar ttech.com/kb/171555 60

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Date & Time

Automatic Date & Time

Date

Time

24 H our Time

Time Zone

Language

Off

Sets the SMARTproduct’s date and time automatically.

[N/A] Sets the SMARTproduct’s

date.

[N/A] Sets the SMARTproduct’s

time.

Off

Shows the SMARTproduct’s time using the 24-hour clock.

[N/A] Sets the SMARTproduct’s time

zone.

[Languages] Sets the language for the

settings menu.

Configure the

System

network to allow Network Time Protocol(NTP) requests to internet time servers. See

Connectingto a network.

Disable

System

Automatic date & time to set the

date manually.

Disable

System

Automatic date & time to set the

time manua lly.

[N/A] User

[N/A] System

[N/A] User

Country

Diagnostics

Factory Reset

Save Log File to a USB

key

Submit Log fileto

SMART

Impr ove the Experience

Support ID

Logging Service

[Countries] Sets the SMARTproduct’s

country.

[N/A] Resets all options to their

default values.

[N/A] Copy diagnostic logs to a USB

drive.

[N/A] Send diagnostic logs to

SMART.

Off

Sends usage statistics and error reports to SMART.

[Support ID] Shows the support ID

associated with the display.

[Languages] Sets the language for the

settings menu.

[N/A] System

Only

[N/A]

administrators should r eset the SMART product.

[N/A] [N/A]

[N/A] User

[N/A] [N/A]

[N/A] User

smar ttech.com/kb/171555 61

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Enable Logging Service

Log Levels

Log Level RAW

Log Level SPM

Log Level RATP

Log Level SEP

Log Level EXT

Security

LockDown Settings

Off

Enables or disables saving logs to a USB drive

[N/A] System

[N/A] [N/A] [N/A] [N/A]

Off

Advanced logging options to be set under the direction of

[N/A] System

SMART Support

Off

Advanced logging options to be set under the direction of

[N/A] System

SMART Support

Off

Advanced logging options to be set under the direction of

[N/A] System

SMART Support

Off

Advanced logging options to be set under the direction of

[N/A] System

SMART Support

Off

Advanced logging options to be set under the direction of

[N/A] System

SMART Support

[N/A] Lockdown the

SMARTproduct’s settings using a certificate on a USB drive.

See Locking

down the Settings app for more

information.

System

Make passwords visible

Install certificates

View certificates

Automatic inactivitylog

out

Clean up

Clean Up Policy

Off

Reveals characters when typinga password in an app or

[N/A] System

website

[N/A] Install certificates to connect to

[N/A] System

a network.

[N/A] View installed certificates. [N/A] System

Enabled

Disabled

Manually reset with the Clean

Automaticallylogs a user off after a time of inactivity.

Sets how often the SMART product cleans up.

[N/A] System

[N/A] User

Up button in the launcher

1 hour

2 hours

3 hours

1 day

smar ttech.com/kb/171555 62

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

Clean Up the

whiteboard

Clean Up the browser

Clean Up other

applications

Software Update

Updates Channel

Checkfor Updates Now

[N/A] Saves the Whiteboard session

[N/A] User to the Library and erases the Whiteboard.

[N/A] Closes the browser tabs and

[N/A] User clears the history, cache, and cookies.

[N/A] Closes open applications. [N /A] User

Stable Channel

Beta Channel

Sets which iQ system software updates the SMART product receives.

When switching

from the Beta

channel to the

System

Stable channel, a

factory reset

occurs. See

page61 for more

information about

factory reset.

For more

information about

the Beta Channel,

see Switching to

the Beta channel.

[N/A] Checksfor updates to the

system software.

If an update is

available,the text

[N/A]

changes to Apply

NOTE

update now.

The SMART product must be connectedto the internet to checkfor system software updates or a USB drive with the system software update fileis connected to the display.

Remote Management

Launch Remote

Mana gement Settings

[N/A] Configure the

SMARTproduct’s connection settings with the Radix Viso server.

This option is only

enabled when

Remote

Mana gement is

System

enabled.

Remote Management

Enabled

Off

Enables or disables Remote Mana gement on the SMART

[N/A] User

product.

RadixViso version

[N/A] Shows the RadixViso version. [N/A] System

smar ttech.com/kb/171555 63

AppendixA

Adjusting iQ settings

Option Values Function Notes User or system

setting

About

Help

Board Nam e

Send Feedback

Board Details

Build Number

Serial N umber

Part Number

Model N umber

Configuration

Firmware Details

Touch controller

version

[N/A] Shows the SMART support

[N/A] [N/A] site.

[N/A] Select a name for your SMART

[N/A] System product.

[N/A] Send feature r equest to

[N/A] [N/A] SMART.

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the iQ system

[N/A] [N/A] software’s version number.

[N/A] Shows the display’s serial

[N/A] [N/A] number.

[N/A] Shows the display’s part

[N/A] [N/A] number.

[N/A] Shows the display’s model

[N/A] [N/A] number.

[N/A] Shows the display’s iQ system

[N/A] [N/A] configuration.

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the SMARTproduct’s

[N/A] [N/A] touch controller version.

Scaler version

Legal Information

End User License

Agreement

Open Source Licenses

SMARTIntellectual

Property

[N/A] Shows the SMARTproduct’s

[N/A] [N/A] scaler version.

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the SMART end user

[N/A] [N/A] license agreement.

[N/A] Shows the open source

[N/A] [N/A] licenses.

[N/A] Shows the SMART intellectual

[N/A] [N/A] property information.

smar ttech.com/kb/171555 64

Appendix B

RS-232

Configuring the serial interface settings 66

Commands and responses 68

Power state commands 70

Input commands 71

Brightness commands 72

Freeze commands 72

Screen shade commands 72

Volume commands 72

Mute commands 73

Firmware version commands 73

Model number commands 73

Serial number commands 73

Part number commands 74

Asynchronous messages 74

Resolving issues with managing the SMART product using RS-232 75

smar ttech.com/kb/171555 65

AppendixB

Managing the SMART product using RS-232

You can connect an RS-232 cable from a computer or a control system’s serial output to the

SMARTproduct’s RS-232in connector to remotely select video inputs, turn the SMART product on or off,

and get information about the SMARTproduct’s current settings, such as volume and power state.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have

ends of the same type.

TIP

SMART also offers SMART RemoteManagement cloud-based device-management software, which you

can use to manage SMARTBoard interactive displays with iQ and devices running Windows, Chrome™

OS, Android™, and iOS operating systems. For more information, see SMART RemoteManagement.

Configuring the serial interface settings

Configure the computer or control system’s serial interface before sending commands to the SMART

product.

1. Turn on the SMART product.

2. If you’re using a terminal application on a computer, activate local echo to see what you’re typing and

sending to the display.

smar ttech.com/kb/171555 66

AppendixB

Managing the SMART product using RS-232

3. Configure the serial interface settings with the following values:

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

4. Send a carriage return character (<CR>) to the SMART product. The SMART product will show a

command prompt (>) to indicate that the SMART product can now accept commands.

NOTE

If you’re using a terminal application on a computer, pressing ENTER should send a carriage

return character (<CR>) but may also send a line feed character (<LF>), depending on your

terminal application configuration.

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

smar ttech.com/kb/171555 67

AppendixB

Managing the SMART product using RS-232

When using a control system program instead of terminal program, all lines output from the display are

preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a

carriage return character (<CR>) and line feed character (<LF>), as shown in the example below. Refer to an

ASCIItable for more information about character codes if needed.

>set volume=0<CR> <CR><LF> volume=0<CR><LF> >

Commands and responses

To access SMART product information or to adjust SMART product settings using the room control system,

send a command after the command prompt (>), send a carriage return character or press ENTER, and then

wait for the response from the SMART product. Responses are preceded by a carriage return character

(<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed

character (<LF>). If no command prompt is present, send a carriage return character to theSMART product.

If the SMART product is ready to receive commands, it will show a command prompt (>) when the carriage

return is received. See the example below.

CORRECT

>get volume

volume=55

If you type a command that the room control system doesn’t recognize, you receive an invalid command

response.

In the example below, the user used =-50 instead of -50.

INCORRECT

>set volume=-50

invalid cmd: setvolume=-50

smar ttech.com/kb/171555 68

AppendixB

Managing the SMART product using RS-232

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive and extra spacing is ignored.

l In many terminal applications on a computer, you can use the BACKSPACEkey when typing

commands.

l Review each entry carefully before sending a command to the SMART product.

l Don’t send another command until you receive the response and the next command prompt (>). If no

command prompt is present, send a carriage return character (<CR>) to the SMART product. If the

SMART product is ready to receive commands, it will show a command prompt after receiving the

carriage return.

To retrieve a setting’s current value

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

smar ttech.com/kb/171555 69

AppendixB

Managing the SMART product using RS-232

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

Power state commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

=on

=ready

=standby

=powersave

NOTE

If the SMART product is in UPDATEON or UPDATEREADY state, it might not change power states after receiving the command.

The SMART product has six power states:

Power state Description

ON The SMART product is in normal operating mode.

powerstate=[Value]

Where [Value] is one of the following:

ready

standby

powersave

updateon

updateready

smar ttech.com/kb/171555 70

AppendixB

Managing the SMART product using RS-232

Power state Description

READY The screen is off, but the SMART product is ready to turn on when one of the

following occurs:

A user presses the Power button on the convenience panel or the remote

control.

You send the setpowerstate=on command.

STANDBY The screen is off, and the SMART product is in a low power state. The SMART

product enters READY or ON state when one of the following occurs:

A user presses the Power button on the convenience panel or the remote

control.

You send the setpowerstate=standby command.

POWERSAVE The screen is off, and the SMART product is a very low power state. The SMART

product enters READY or ON state when one of the following occurs:

A user presses the Power button on the convenience panel or the remote

control.

You send the setpowerstate=powersave command.

UPDATEON The SMART product is updating firmware. Do not turn off the SMART product.

UPDATEREADY The SMART product is updating firmware while the screen is off. Do not turn off the

SMART product.

With the exception of getpowerstate and setpowerstate, commands are available only when the

SMART product is in READY or ON power state.

Input commands

Get command Set command Response

get input set input[Value]

Where [Value] is one of the following:

=hdmi1

=hdmi2

=hdmi3

=vga1

=ops1

=android

input=[Value]

Where [Value] is one of the following:

hdmi1

hdmi2

hdmi3

vga1

ops1

android

smar ttech.com/kb/171555 71

AppendixB

Managing the SMART product using RS-232

Brightness commands

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[5–100]

brightness=[Value]

Where [Value] is a number between 5 and 10 0

Freeze commands

Get command Set command Response

get videofreeze set videofreeze[Value]

Where [Value] is one of the following:

=on

=off

videofreeze=[Value]

Where [Value] is one of the following:

Screen shade commands

off

Get command Set command Response

get screenshade set screenshade[Value]

Where [Value] is one of the following:

=on

=off

screenshade=[Value]

Where [Value] is one of the following:

Volume commands

Get command Set command Response

get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[0–100]

volume=[Value]

Where [Value] is a number between 0 and 10 0

off

smar ttech.com/kb/171555 72

AppendixB

Managing the SMART product using RS-232

Mute commands

Get command Set command Response

get mute set mute[Value]

Where [Value] is one of the following:

=on

=off

Firmware version commands

Get command Response

get fwversion fwversion=[Value]

Where [Value] is the firmwar e version.

Model number commands

Get command Response

get modelnum modelnum=[Value]

Where [Value] is one of the following:

sbid-mx055-v2

sbid-mx065-v2

sbid-mx075-v2

sbid-mx086-v2

mute=[Value]

Where [Value] is one of the following:

off

Serial number commands

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

smar ttech.com/kb/171555 73

AppendixB

Managing the SMART product using RS-232

Part number commands

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

Asynchronous messages

The SMART product sends an asynchronous message when the front control panel, Settings app, or

remote control are used to change a SMARTproduct’s setting that can be controlled by RS-232. The

SMART product will also send an asynchronous message if the SMARTproduct’s power state changes.

Asynchronous messages are identified by a pound sign (#) before the message and aren’t followed by a

command prompt (>).

Change Asyncronous message

SMARTproduct power state

Input selection

Brightness

Freeze frame

#powerstate=[Value]

Where [Value] is one of the following:

ready

standby

powersave

updateon

updateready

#input=[Value]

Where [Value] is one of the following:

hdmi1

hdmi2

hdmi3

vga1

ops1

android

#brightness=[Value]

Where [Value] is a number between 5 and 10 0

#videofreeze=[Value]

Where [Value] is one of the following:

off

Screen shade

#screenshade=[Value]

Where [Value] is one of the following:

off

smar ttech.com/kb/171555 74

AppendixB

Managing the SMART product using RS-232

Change Asyncronous message

Volume increase or decrease

Volume mute

#volume=[Value]

Where [Value] is a number between 0 and 100

#mute=[Value]

Where [Value] is one of the following:

off

Resolving issues with managing the SMART product using RS-232

The following table presents common issues with managing the SMART product using RS-232 and explains

how to resolve them:

Symptom Troubleshooting steps

Mana ging the SMART product using RS-232 isn’t working as expected.

l Make sure all the cable connections ar e secure.

l Restart the SMART product and the remote management system.

See Tur ning off, turning on, and resetting the SMART product on page39.

l Configure the serial interface settings.

See Configuring the serial interface settings on page66.

You’re experiencing other issues with mana ging the SMART product using RS-232,or the previous steps don’t resolve the issue.

See Chapter 5: Troubleshooting on page46.

smar ttech.com/kb/171555 75

Appendix C

Management

Your SMARTBoard MX (V2) or MX (V2) Pro has a built-in feature that enables you to enroll the display with

your organization’s SMART Remote Management account. When you enroll one of these displays, you can

use SMART Remote Management to centrally control features and settings for the display, such as:

l blocklists and allowlists

l Wi-Fi

l wallpaper

l certificates

l lock screen

l available apps

To learn how to enroll your display, see Enrolling a SMART Board interactive display in SMART Remote

Management.

smar ttech.com/kb/171555 76

Appendix D

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold

and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that products

should be disposed of in the appropriate recycling stream and not as regular waste. See

smarttech.com/compliance for more information.

Batteries

The remote control contains alkaline batteries. The display and the OPSPC contain CR2032 coin cells.

Recycle or dispose of batteries properly.

Perchlorate material

The display and OPSPC coin cells contain perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for more information.

smar ttech.com/kb/171555 77

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171555

SMART Board MX Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

About this guide

About the display

Touch

Writing, drawing, and erasing

iQ experience

Display

Audio

Network connectivity

Room computers and guest laptops

Accessory slot

Front control panel

Front connector panel

Ambient light sensor

Power status light

Remote control and IR sensor

Identifying your specific model

Accessories

SMART OPS PC module

Stands

USB extenders

More information

Moving the SMART product to the installation site

Using transportation aides

Accommodating doorways, hallways, and elevators

Dealing with cracked, chipped, or shattered glass

Saving the original packaging

Installing the SMART product on a wall

Choosing a location

Choosing a height

Assessing the wall

Selecting mounting hardware

Selecting a wall mount

Mounting the SMART product

Installing the SMART product on a stand

Using SMART mobile stands

Using a third-party stand

Connecting to a network

Connecting power and turning on the SMART product for the first time

Installing SMART software

Connecting room computers and guest laptops

Viewing a connected computer’s input

Setting a connected computer’s resolution and refresh rate

Connecting USB drives, peripherals, and other devices

Troubleshooting connected computers

Connecting a SMART OPS PC module

Connecting other devices

Connecting USB drives, peripherals, and other devices

Connecting an external display

Connecting an external audio system

Connecting room control systems

Connector diagrams

Connector panel

Front connector panel

Turning off, turning on, and resetting the SMART product

Cleaning and maintaining hardware

Checking the display installation

Cleaning the screen

Cleaning the touch sensors

Maintaining ventilation

Preventing condensation

Replacing the pens

Removing and transporting the display

Updating system software

Applying an automatic system software update manually

Updating system software manually

The display isn’t turning on

The screen is blank or there’s a problem with the image on the screen

There’s no sound or there’s a problem with the sound

Touch isn’t working as expected

iQ apps aren’t working as expected

The SMART OPS PC isn’t working as expected

Contacting your reseller for additional support

Network settings

Personalization

Application settings