SMART Board MX Installation Manual

SMARTBoard MX (V2) and MX (V2) Pro
series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX255-V2 | SBID-MX265-V2 | SBID-MX275-V2 | SBID-MX286-V2 | SBID-MX255-V2-PW | SBID MX265-V2-PW |

SBID-MX275-V2-PW | SBID-MX286-V2-PW

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Learn more

This guide and other resources for SMARTBoardMX (V2) and MX (V2) Pro series

interactive displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your mobile

device.

Trademark n ot ice

SMARTBoard , smarttech, the SMART lo go and all S MART taglines are trade marks or regi ster ed trademarks of SMARTTe chnolog ies ULC in the U. S. and/or o ther countries . All
third-party pro duct and company names may be trad emarks o f their res pe ctive o wners.

Copyrigh t no tice

© 2 021 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this p ublication may be r ep ro duced , transmitted, transcrib ed , stor ed in a re trie val sys tem o r translated i nto
any language i n any form by any means without the pri or w ritten consent of SMARTTe chnolog ies ULC. Information i n this manual is subje ct to change without notice and d oe s not
rep re se nt a commitment on the part of SMART.

This p rod uct and/or use thereo f i s cov er ed by one o r more of the follow ing U.S . patents:

www.smarttech.com/patents

April 1, 2021

smar ttech.com/kb/171555 2

Important information

IMPORTANT

There ar e critical softwar e updates for the display tha t you
need to install to ensure the display is fully functional and
provides the best experience. Connect the display to a wired or
wireless network with I nternet access to automatically
download a nd apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions included with

the SMART product could result in injury and product
damage which may not be covered by the warranty.

l Do not open or disassemble the SMART product. You risk

electrical shockfrom the high voltage inside the casing.
Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to

touch the surface of the SMART product. Rather, mount
the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose

the SMART product to ra in or moisture.

l If the SMART product r equires replacement parts, make

sure the service technician uses replacement parts
specified by SMARTTechnologies or parts with the same
characteristics as the original.

l Ensure that any cables that cross the floor to the SMART

product are properly bundled and marked to avoid a trip
hazar d.

l Do not insert objects inside the cabinet ventilation holes,

because they couldtouch dangerous voltage points and
cause electric shock,fire or product damage which may
not be covered by the war ranty.

l Do not place heavy objects on the power cable. Dama ge

to the cable could cause shock,fire or product dam age
which may not be covered by the warr anty.

l Useonlyextension cords and outlets that can fully

accommodate the display’spolarized plug.

l Use the power cable provided with the display. If a power

cable is not supplied,contact your supplier. Use only
power cables that match the AC voltage of the power
outlet and that comply with your country’s safety
standards.

l If the glass is broken, do not touch the liquid crystal. To

prevent injury, handle glass fragments with car e when
disposing of them.

l Do not move or m ount the display by connectingrope or

wire to its handles. The display is heavy, and failure of the
rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other

than the one supplied with the display..

l Disconnect all of the display’s power cables from the wall

outlet and seek assistance fr om qualified ser vice
personnel if any of the following occur:

o

The power cable or plug is dam aged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedlywhen you
follow operating instructions

l Before inserting or removing an OPS fr om the display,

turn off the display using the switch at the back of the
display. See Open Pluggable Slot computer (OPS)

disclaimer for more information.

CAUTION

l Turn off the display before cleaning its screen.

Otherwise, you may scramble the desktop icons or
inadvertently activate applications when you wipe the
screen.

l Avoidsetting up and using the SMART product in an area

with excessive levels of dust, humidity,and smoke.

l Make sure an electrical socket is near the SMART

product and remains easily accessible dur ing use.

l The display should be used only with European TN and

TT power distribution systems.

It is not suitable for older, IT-type power distribution
systems found in some European countries.This system
(IT-type) is widelyused isolated from earth, in some
installations in France, with impedance to earth, at
230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.

Contact qualified per sonnel if you’re uncertain of the type
of power system available where you’re installing the
display.

smar ttech.com/kb/171555 3

Important information

l The accessory slot’s maximum available power is 60 W.

The slot is not a limited power source. To reduce the risk
of fire, make sure that accessories connecting to the slot
satisfy the fire enclosure requirements of I EC60950-1 or
IEC 62368-1.

l You must connect the USB cable that came with the

SMART product to a computer that has a USB compliant
interface and that bears the USB logo.In addition, the
USB sour ce computer must be compliant with IEC
60950-1 and/or I EC 62368-1. The sour ce computer must
be CE marked and carry safety certification marks for
Canada and USA.This is for operating safety and to
avoid dam age to the SMART product.

IMPORTANT

l The following are the normal operating power

requirements for the display,including speakers:

Model Power requirements

SBID-MX255-V2 100 V to 240V AC, 50 Hz to 60

Hz, 98 W max

SBID-MX265-V2 100 V to 240V AC, 50 Hz to 60

Hz, 103 W max

SBID-MX275-V2 100 V to 240V AC, 50 Hz to 60

Hz, 114 W max

SBID-MX286-V2 100V to 240V AC, 50 Hz to 60

Hz, 167 W max

l For additional r equirements and other information, refer

to the display’s specifications (see More information on
page15).

Please consider the environment when you choose non-ENERGY
STARsettings.

Federal Communication Commission
interference statement

FCC
Suppliers Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: IDX55-2, IDX65-2, IDX75-2, IDX86-2
Responsible Party – U.S. Contact Information

SMART Technologies Inc.
2401 4th Ave., 3rd Floor
Seattle,WA 98121

[e-mail]

This device complies with Par t 15 of the FCC Rules.Operation is
subjectto the following two conditions:

1. This device may not cause harmful interference, and

2. this device m ust accept any interference received, including
interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the
limits for a Class A digital device,pursuant to part 15 of the FCC
Rules.These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.

ENERGYSTAR®

ENERGY STAR is the government-backedsymbol
for energy efficiency,providing simple,credible,
and unbiased information tha t consumers and

CAUTION

Any changes or modifications not expressly approved by the
party responsible for compliance could voidthe user’s authority
to operate this equipment.

businesses rely on to make well-informed
decisions. ENERGY STAR-certified products are

the simple choice for energy efficiency,m aking it
easy for consumer s and businesses to make purchases that save
them money and protect the environment. The U.S. EPA ensures
that each product that ear ns the label is independently certified to
deliver the quality,performance, and savings that users have

Restriction

Operations in the 5.15-5.25GHz band ar e restr icted to indoor
usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is
firmware limited to channels 1 thr ough 13.

come to expect.

As shipped,your SMART product delivers ENERGY STAR

CAUTION

performance and savings. However, changing some settings may
increase energy consumption beyond the limitsrequired for
ENERGY STAR certification.For example, increased brightness
and contrast willincrease power consumption.

i. the device for operation in the band 5150-5250 MHz is

only for indoor use to reduce the potentialfor harmful
interference to co-channel mobile satellite systems;

smar ttech.com/kb/171555 4

Important information

ii. the m aximum antenna gain permitted for devices in the

bands 5250-5350 MHz and 5470-5725MHz shall
comply with the e.i.r.p.limit;and

iii. the maximum antenna gain permitted for devices in the

band 5725-5825 MH z shall comply with the e.i.r.p.limits
specified for point-to-point and non point-to-point
operation as appropriate.

iv. Users should also be advised that high-power radar s ar e

allocated as primary users (i.e., priority users) of the
bands 5250-5350 MHz and 5650-5850 MHz and that
these radars could cause interference and/or dama ge to
LE-LAN devices.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this deviceand all near by persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or transmitter.

Innovation, Science and Economic
Development Canada statement

This device complies with RSS-247of the Innovation, Science and
Economic Development Canada Rules.Operation is subjectto the
following two conditions:

1. This device may not cause harmful interference, and

2. this device m ust accept any interference received, including
interference that may cause undesired operation.

Radiation exposure statement

This equipment complies with I SED radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installedand operated with minimum distance of 20 cm between
the antenna of this deviceand all near by persons. This transmitter
must not be co-located or operated in conjunction with any other
antenna or transmitter.

Innovation, Science et Développement
économique Déclaration du Canada

Cet appareil est conforme à la norme I SED CNR-247 pour les
appareils radio a gréés. Son fonctionnement est soumis aux deux
conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable,
et

2. ce dispositif doit accepter tout brouillage reçu, y compris un
brouillage susceptible de provoquer un fonctionnement
indésirable.

ADVERTISSEMENT

i. les dispositifs fonctionnant dans la bande 5 150-5 250

MHz sont réservés uniquement pour une utilisation à
l’intérieur afin de réduire les risques de brouillage
préjudiciable aux systèmes de satellites mobiles utilisant
les mêmes cana ux;

ii. le gain maximal d’antenne permis pour les dispositifs

utilisant les bandes 5 250-5 350 MHz et 5 470-5 725
MHz doit se conformer à la limite de p.i.r.e.;

iii. le gain maximal d’antenne permis (pour les dispositifs

utilisant la bande 5 725-5 825 MHz) doit se conformer à
la limite de p.i.r.e.spécifiée pour l’exploitation point à point
et non point à point, selon le cas.

iv. De plus, les utilisateurs devraient aussi être avisés que

les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la
priorité) pour les bandes 5 250-5 350 MHz et 5 650-5
850 MHz et que ces ra dars pourraient causer du
brouillage et/ou des dommages aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établies pour un environnement non
contrôlé.Cet équipement doit être installé et utilisé avec un
minimum de 20 cm de distance entre la source de rayonnement
et votre corps. Cet émetteur ne doit pas être co- implantés ou
exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity

Hereby SMART Technologies ULC declares that the radio
equipment type Interactive displays model SBI D-MX255-V2,
SBID-MX265-V2, SBID-MX275-V2, SBID-MX286-V2 are in
compliance with Directive 2014/53/EU.

WARNING

Operation of this equipment in a residential environment this
equipment may could cause radio interference.

The full text of the EU declaration of conformity is available at the
following internet address: smar ttech.com/compliance

The frequency band and the maximum transmitted power in EU
are listed below:

Transmitting Band (MHz) Maximum Transmit Power

EIRP (dBm)

2402-2483.5 19

5150-5350 23

5470-5725 23

Restrictions in

smar ttech.com/kb/171555 5

Important information

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT
NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR—5150MHz­5350MHZ is for indoor use only

CAUTION: EXPOSURE TO RADIO FREQUENCY

RADIATION

This equipment complies with EU radiation exposure limits set
forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm
between the radiator and your body.

smar ttech.com/kb/171555 6

Contents

Important information 3

Chapter 1: Welcome 9

About this guide 9

About the display 10

Identifying your specific model 13

Accessories 14

More information 15

Chapter 2: Installing the display 16

Moving the SMART product to the installation site 16

Installing the SMART product on a wall 18

Installing the SMART product on a stand 25

Connecting to a network 25

Connecting power and turning on the SMART product for the first time 26

Chapter 3: Connecting computers and other devices 29

Installing SMART software 29

Connecting room computers and guest laptops 30

Connecting a SMART OPS PC module 33

Connecting other devices 33

Connector diagrams 36

Chapter 4: Maintaining the display 39

Turning off, turning on, and resetting the SMART product 39

Cleaning and maintaining hardware 41

Updating system software 44

Chapter 5: Troubleshooting 46

The display isn’t turning on 46

The screen is blank or there’s a problem with the image on the screen 47

There’s no sound or there’s a problem with the sound 48

Touch isn’t working as expected 49

The pens and erasers aren’t working as expected 50

iQ apps aren’t working as expected 50

SMART software on connected computers isn’t working as expected 51

The SMART OPS PC isn’t working as expected 51

Contacting your reseller for additional support 51

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Manual_FrontMatt er

Appendix A: Adjusting iQ settings 53

Network settings 53

Personalization 54

Application settings 55

System settings 58

Appendix B: Managing the SMART product using RS-232 65

Configuring the serial interface settings 66

Commands and responses 68

Power state commands 70

Input commands 71

Brightness commands 72

Freeze commands 72

Screen shade commands 72

Volume commands 72

Mute commands 73

Firmware version commands 73

Model number commands 73

Serial number commands 73

Part number commands 74

Asynchronous messages 74

Resolving issues with managing the SMART product using RS-232 75

Appendix C: Enrolling the display in SMARTRemote Management 76

Appendix D: Hardware environmental compliance 77

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 77

Batteries 77

More information 77

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Chapter 1

About this guide 9

About the display 10

Touch 10

Writing, drawing, and erasing 10

iQ experience 11

Display 11

Audio 11

Network connectivity 11

Room computers and guest laptops 12

Accessory slot 12

Front control panel 12

Front connector panel 12

Ambient light sensor 12

Power status light 13

Remote control and IR sensor 13

Identifying your specific model 13

Accessories 14

SMART OPS PC module 14

Stands 15

USB extenders 15

More information 15

This chapter introduces the SMARTBoard® MX (V2) and MX (V2) Pro series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard MX (V2) or MX (V2) Pro interactive display. It

includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ experience

smar ttech.com/kb/171555 9

Chapter 1

Welcome

l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information on the display’s settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on page15).

About the display

The SMART Board MX (V2) or MX (V2) Pro interactive display with iQ is the hub of your classroom.

The display includes an extensive set of features and components:

Touch

You can do everything on the display that you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,

and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in

and out.

Writing, drawing, and erasing

The display comes with two pens, which you can use to write or draw on the screen.

Use your fist or palm to erase digital ink on the screen.

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Chapter 1

Welcome

With Object Awareness™, the display responds automatically to the tool or object you’re using, whether it’s

a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people to

write independently and simultaneously.

iQ experience

The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard,

wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,

cables, or manual software and firmware updates.

Tap the Home button on the display’s front control panel or the remote control to open the Home

screen. From the Home screen, you can open the iQ apps, switch inputs, and adjust settings.

Display

The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-MX255-V2 / SBID-MX255-V2-PW 55"

SBID-MX265-V2 / SBID-MX265-V2-PW 65"

SBID-MX275-V2 / SBID-MX275-V2-PW 75"

SBID-MX286-V2 / SBID-MX286-V2-PW 86"

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the front of a

room.

TIP

You might want to connect an external audio system if you’re providing sound in a larger space (see

Connecting an external audio system on page35).

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a number

of the iQ apps require a network connection as well.

smar ttech.com/kb/171555 11

Chapter 1

Welcome

You can connect to a network using Wi-Fior the RJ45 LAN jack on the display:

l Wi-Fi supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to a

Ethernet network.

For more information, see Connecting to a network on page25.

Room computers and guest laptops

You can connect room computers and guest laptops and use the display to view and interact with them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features while using the connected computers.

For more information, see Chapter 3: Connecting computers and other devices on page29.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

SMARTOPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on page14.

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce

the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements

of IEC60950-1 and/or IEC 62368-1.

Front control panel

The front control panel contains buttons for turning the display on and off, controlling the volume, freezing

and unfreezing the screen, and showing and hiding a screen shade.

For more information about the front control panel, see the SMARTBoard MX (V2) and MX (V2) Pro series

interactive displays user guide (smarttech.com/kb/171554).

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

smar ttech.com/kb/171555 12

Chapter 1

Welcome

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

You can enable or disable this feature (see Auto Brightness on page59).

Power status light

The power status is located in the bottom-right corner of the display’s frame.

The power status light indicates the display’s status.

Power status light Display status

Red Standby mode

Green Normal operating mode

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display settings, and so on.

The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.

For more information about the remote control, see the SMARTBoard MX (V2) and MX (V2) Pro series

interactive displays user guide (smarttech.com/kb/171554).

Identifying your specific model

SMART offers several models of the SMARTBoard MX (V2) and MX (V2) Pro series interactive display.

For help identifying your model, see the label on the left side of the

display.

Model Screen size (approximate)

SBID-MX255-V2 55" (140 cm)

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Chapter 1

Welcome

Model Screen size (approximate)

SBID-MX265-V2 65" (165 cm)

SBID-MX275-V2 75" (190 cm)

SBID-MX286-V2 86" (218 cm)

SBID-MX255-V2-PW 55" (140 cm)

SBID-MX265-V2-PW 65" (165 cm)

SBID-MX275-V2-PW 75" (190 cm)

SBID-MX286-V2-PW 86" (218 cm)

Accessories

Accessories for the SMART product include:

l SMART OPS PC module

l SMART wall mount (WM-SBID-200) for SMART Board displays

l Stands

l USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free

Windows 10 Pro installation based on eighth generation Intel® Core™ processors

and are designed specifically to work with a SMART SMART product. All OPS

PC modules are WHQL certified and fully licensed with Windows 10 Pro. Install

the OPS PC module in a SMARTproduct’s OPS slot to provide a complete 4K

UHD Windows 10 installation at your fingertips, without the need for an external

PC or additional cables.

Install familiar Windows applications, such as SMARTNotebook®,

SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your

SMARTproduct’s network connection. Upgrades and service for the OPS PC module are easy to perform

without removing the SMART product from its mounting.

smar ttech.com/kb/171555 14

Chapter 1

Welcome

Stands

If you want to move the SMART product from place to place, you can install it on a SMART mobile stand. If

you are installing the SMART product on a wall that cannot support the SMARTproduct’s full weight, you

can install the SMART product on a SMART floor stand.

USB extenders

As noted in the display’s specifications, there is a maximum length for USB cable connections between the

display and computer.

When using USB 2.0, the cable should be no longer than 16'(5m).

When using USB 3.0, the cable should be no longer than 9'(3m).

Use one of the following USB extenders if you need a longer USB connection:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTES

l To extend touch using the SMART CAT 5 USB extender (CAT5-XT-1100) use a touch USB connector

associated with an HDMI 1, HDMI 2, or VGA input. The extender will not function correctly if used to

extend touch associated with the HDMI 3 input on the front of the display.

l For more information about extending USB connections, see USB cable extenders.

More information

In addition to this guide, SMART provides other documents for the display in the Support section of the

SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to

SMARTBoard MX (V2) and MX (V2) Pro series interactive display documents and other support resources.

smar ttech.com/kb/171555 15

Chapter 2

Moving the SMART product to the installation site 16

Using transportation aides 17

Accommodating doorways, hallways, and elevators 17

Dealing with cracked, chipped, or shattered glass 18

Saving the original packaging 18

Installing the SMART product on a wall 18

Choosing a location 19

Choosing a height 21

Assessing the wall 21

Selecting mounting hardware 21

Selecting a wall mount 21

Mounting the SMART product 22

Installing the SMART product on a stand 25

Using SMART mobile stands 25

Using a third-party stand 25

Connecting to a network 25

Connecting power and turning on the SMART product for the first time 26

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions

included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the SMART product to the installation site

After your organization receives the SMART product, you need to move it to the place where you plan to

install it.

On occasion, you might also need to move the SMART product to another location after initially installingit.

smar ttech.com/kb/171555 16

Chapter 2

Installing the display

IMPORTANT

l Move the SMART product at your own risk. SMART cannot accept liability for damages or injury that

occur during the SMARTproduct’s transportation.

l When moving the SMART product:

o

Follow local safety regulations and standards.

o

Pack the SMART product in its original packaging, including the pallet.

o

Move the SMART product so that its top frame faces up.

o

Have at least two people move the SMART product.

TIP

SMARTproduct packaging may be labeled to indicate which side is the front. Look for “FRONT” on the

packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the SMART product:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways, and elevators

In some situations, you might need to remove the SMART product from its packaging to move it through

narrow doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom

corners of the SMART product. These foam pieces protect the SMART product if you need to set it down

during transportation.

You might also need to rotate the SMART product so that its top frame faces to the side. You can do this

during transportation, but when you install the SMART product, it must be in landscape orientation (with the

top frame facing up).

smar ttech.com/kb/171555 1 7

Chapter 2

Installing the display

Dealing with cracked, chipped, or shattered glass

The SMART product contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed

to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor

crack or chip to become worse, possibly causing the glass to shatter. See the knowledge base article,

Shattered glass on an interactive display, for information about conditions that can cause the

SMARTproduct’s glass to shatter even when it’s not in use.

If the SMARTproduct’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the SMARTproduct’s glass shatters, carefully clean up the area and

have the SMART product repaired or replaced.

WARNING

For safety and to prevent further damage, do not continue to install or use the SMART product if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging and repack the SMART product with as much of it as possible if you ever need

to move the SMART product after installation. This packaging was designed to provide the best possible

protection against shock and vibration.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

CAUTION

Move the SMART product only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the SMART product without correct packaging can lead to product

damage and voids the warranty.

Installing the SMART product on a wall

Typically, you install the SMART product on a wall in a classroom or meeting space.

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Chapter 2

Installing the display

Choosing a location

A SMART product is typically installed at the room’s focal point, such as at the front of a classroom or

meeting space.

Selecting an appropriate location for the SMART product is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other
connections

The location allows users, including those in wheelchairs, access to the SMART

l

product.

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the SMART product at the

l

same time.

The location accommodates room traffic patterns, and there are no tripping

l

hazards.

The SMART product is not installed where it could be hit by a door or gate.

l

There are no nearby heat sources directed at the SMART product, such as a

l

radiator or heat vent.

There are no nearby shelving units, desks, or other furniture that has doors or

l

drawers that could hit the SMART product.

Furniture, wall décor, and other room features, such as light switches and

l

thermostats, do not block the SMART product and are not blocked by it. (You
might be able to move some of these room features to accommodate the
SMART product.)

The location is close to:

l

o

A power outlet

o

A network outlet (if you plan to use a wired network connection)

o

A room computer (if you plan to connect a room computer)

o

External audio systems and other devices that you want to connect to the
SMART product

NOTES

o

If the location is not near a power outlet, consult an electrician for the
power setup you need.

o

Determine if you’ll need additional equipment, such as power bars,
additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

l

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Chapter 2

Installing the display

Factor Considerations

Visibility The SMARTproduct’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the SMARTproduct’s resolution and a variety
of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard
interactive displays.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Light sources can cause glare on the display’s screen, reducing its visibility.

TIP

To reduce light interference, install blinds or shades on windows or skylights
and install switches to dim or turn off any lights shining directly on the
SMARTproduct’s screen. Keep in mind that sunlight can come through
windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard MX (V2) or

MX (V2) Pro for the best audio performance).

Environment and
ventilation

The location meets the environmental requirements in the display’s

l

specifications (see More information on page15).

The SMART product isn’t subjected to strong vibrations or dust.

l

Ventilation systems don’t blow air directly on the SMART product.

l

There is adequate ventilation or air conditioning around the SMART product so

l

that heat can flow away from it and the mounting equipment.
SMARTrecommends at least 2" (5 cm) of space on all sides of the SMART
product for proper airflow.

If you plan to install the SMART product in a recessed area, there is at least 4"

l

(10cm) of space between the SMART product and the recessed walls to
enable ventilation and cooling.

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Chapter 2

Installing the display

Choosing a height

Consider the general height of the user community when you choose the height for the SMART product.

SMART recommends that you mount the SMART product so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the SMART product on can support the weight of the SMART product and

mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the

wall to the floor (see smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight (see More information on page15).

In some situations, you may need to request an engineering analysis to determine if the wall can support

the SMART product.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the SMART

product is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting

hardware required for the SMART product.

Selecting a wall mount

It is always best to mount the SMART product on a wall. If the wall can’t support the SMARTproduct’s

weight, you can use additional hardware to transfer some of the weight to the floor.

smar ttech.com/kb/171555 21

Chapter 2

Installing the display

The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See

the SBID-MX255-V2, SBID-MX265-V2, MX275-V2 and MX286-V2 installation instructions

(smarttech.com/kb/171547).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting

options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can

accommodate the SMARTproduct’s dimensions and support the SMARTproduct’s weight as well as the

weight of any attached accessories.

Mounting the SMART product

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of a SMART product are designed to work properly when the

SMART product is mounted in the orientation described in its installation instructions. Mounting the SMART

product in a different orientation can cause malfunctions and will void the SMARTproduct’s warranty.

There are a number of potential hazards of mounting a SMART product in a non-standard orientation or

angle:

l Mounting a SMART product horizontally (like a table top) can cause the glass to sag, damaging the

SMART product or interfering with the SMARTproduct’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and,

in SMARTproducts that use projectors, exploding projector bulbs.

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape

orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

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Chapter 2

Installing the display

l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the

display’s weight and size.

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Chapter 2

Installing the display

l If you’re not using the included bolts to fasten the wall mount to the display, see the following table.

SMARTBoard
MX255-V2

SMARTBoard
MX265-V2

Minimum
M8 length

Maximum
M8 bolt
length

Fasten
force

Minimum
M8 length

Maximum
M8 bolt
length

Fasten
force

14 mm + x mm

where x is the combined thickness of the wall mount
and washer

20 mm + x mm

where x is the combined thickness of the wall mount
and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

14 mm + x mm

where x is the combined thickness of the wall mount
and washer

18 mm + x mm

where x is the combined thickness of the wall mount
and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Fasten force

SMARTBoard
MX275-V2

SMARTBoard
MX286-V2

Minimum
M8 length

Maximum
M8 bolt
length

Fasten
force

Minimum
M8 length

Do not over-tighten the bolts.

18 mm + x mm

where x is the combined thickness of the wall mount
and washer

30 mm + x mm

where x is the combined thickness of the wall
bracket and washer

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

14 mm + x mm

where x is the combined thickness of the wall mount
and washer

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