SMART Board 6065 Setup And Maintenance Manual

Download

Page 1

SMARTBoard® 6065

interactive flat panel

SETUP AND MAINTENANCE GUIDE

Page 2

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

Licenses

The terms HDMI and HDMI High-Definition Multimedia Inter face, and the HDMI logo are trade marks o r regi stere d trademarks of HD MI Lice nsing L LC in the United States and other countrie s.

Trad emark n ot ice

SMARTBoard , S MARTInk, SMARTNo teboo k, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or reg ister ed trademarks of SMARTTe chnolo gie sULC in the U .S. and/or o ther countrie s. All third-party pro duct and company names may be trademarks of their re spe ctive owners .

Copyri ght n ot ice

© 20 14SMARTTechnolog ies ULC. All rig hts re ser ved . N o part o f this publication may be rep rod uced, transmitted, transcribe d, store d in a retrie val s ystem o r translated into any language in any for m by any means w ithoutthe pri or written co nsent of SMARTTe chnolo gie sULC. Infor mation i n this manual is subject to change without notice and do es not r epr ese nt a co mmitment on the part o f S MART.

This pro duct and/or use there of cover ed by one or more of the follow ing U .S. patents.

www.smarttech.com/patents.

08/2014

smar ttech.com/kb/170642

Page 3

Important information

WARNI NG

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART

product. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by your warranty.

l Do not place any heavy objects on the power cable. Damage to the cable could cause

shock, fire or product damage which may not be covered by your warranty.

l Useonly extension cords and outlets into which this product’s polarized plug can be fully

inserted.

l Use the power cable provided with this product. If a power cable is not supplied with this

product, please contact your supplier. Use only power cables that match the AC voltage of

the power outlet and that comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.

Because the interactive flat panel is heavy, rope, wire or handle failure could lead to

personal injury.

i smar ttech.com/kb/170642

Page 4

IMP ORTANT INFORMATION

l Use only VESA®-approved mounting hardware.

l Disconnect all power cables for your interactive flat panel from the wall outlet and seek

assistance from qualified service personnel when any of the following occurs:

The power cable or plug is damaged

Liquid is spilled into the interactive flat panel

Objects fall into the interactive flat panel

The interactive flat panel is dropped

Structural damage such as cracking occurs

The interactive flat panel behaves unexpectedly when you follow operating

instructions

CAUTION

l Before you clean your SMART product, shut down or disconnect the computer. Otherwise,

you may scramble the desktop icons or inadvertently activate applications when you wipe

the screen.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l The external power supply needs to meet the Limited Power Source (LPS) requirements of

CSA/UL/IEC/EN 60950-1, when required.

l This SMART product should be used only with European TN and TT power distribution

systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. "This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line." (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing your SMART product.

l You must connect the USB cable that came with your interactive flat panel to a computer

that has a USB compliant interface and that bears the USB logo. In addition, the USB source

computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or

UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the

interactive flat panel.

ii smar ttech.com/kb/170642

Page 5

IMP ORTANT INFORMATION

IMPORTANT

l The following are the power requirements for your interactive flat panel:

Model Power requirement s

SPNL-6065 100V to 240V AC, 50 Hz to 60 Hz, 190 W

l For additional requirements and other information, refer to your interactive flat panel’s

specifications (see

Specifications

on page7).

iii smar ttech.com/kb/170642

Page 6

Page 7

Contents

Important informat ion i

Chapter 1: Welcome 1

About your interactive flat panel 1

About this guide 6

About your interactive flat panel

Your SMARTBoard® interactive flat panel features SMART’s proprietary DViT®

(DigitalVisionTouch) technology on an LCD screen with e-LED backlight which enables you to

select, write and erase on the interactive surface. You can do everything on the interactive flat

panel that you can do at your computer by touching the surface, and you can use an array of

gestures within applications.

1 smar ttech.com/kb/170642

Page 10

CHAPTER 1 WELCOME

Features

Your interactive flat panel includes several features:

l Touch-enabled interactivity and object awareness

l Multitouch capabilities

l Gesture support

l Pen ID

l Pens

l Multiuser support

l Audio

l SMART software

Touch-enabled interact ivit y

You can do everything on your interactive flat panel that you can do at your computer—open and

close applications, meet with others, create new documents or edit existing ones, visit websites,

play and manipulate videos and so on—by touching the interactive surface.

You can also write over any application in digital ink using one of the supplied pens or your finger,

and then erase the digital ink using the eraser on the pen or your palm.

Object awareness enables you to pick up a pen, and then write, select or erase without replacing

the pen.

Mult it ouch capabilities

Support for a minimum of four simultaneous touches enables multiple users to interact with the

interactive flat panel by using the included pens or other objects, or by using their fingers to write

and to perform gestures.

Gestu re support

You can use an array of gestures within applications, including panning, scaling, rotating and

zooming in and out.

Pen I D

The Pen ID feature enables you to assign different ink appearances to each pen.

Pens

The interactive flat panel includes two pens with attached erasers.

2 smar ttech.com/kb/170642

Page 11

CHAPTER 1 WELCOME

Mult iuser support

Two users can each pick up pens and draw on the screen at the same time, enabling greater

collaboration.

Audio

Your interactive flat panel includes two 10 W integrated side-firing speakers for presenting audio

from connected input sources.

SMAR T soft ware

You can install the following SMART software on the computers connected to your interactive flat

panel to take full advantage of the interactive flat panel’s features:

Soft ware Description

SMARTProductDrivers SMARTProductDrivers enables connected computers to detect

input from your interactive flat panel.

SMARTInk® SMARTInk enables you to write and draw in digital ink over open

applications, files, folders, websites and any other open window on your computer. When you write outside the open windows on your computer, a SMARTInk Note appears and you can write inside the note.

When you open an application that has its own ink tools, you can turn off SMARTInk, and then use the application’s ink tools to write in the content.

SMARTNotebook® collaborative learning software

SMARTNotebook software enables you to use your interactive flat panel in a classroom.

3 smarttech.com/kb/170642

Page 12

CHAPTER 1 WELCOME

Components

Front view

Your interactive flat panel consists of the following components:

No. Name

1 Cameras and reflective tape channel

Screen

3 Front control panel

4 Pen

NOTE

Components not pictured include the connector panels (see

the menu control panel (see

Menu control pa nel

on page21).

Connector panels

on page13) and

Screen

Models Diagonal Widt h Height Aspect ratio

SPNL-6065 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) 16:9

For information on cleaning the screen, see

Cleaning the screen

on page26.

4 smarttech.com/kb/170642

Page 13

CHAPTER 1 WELCOME

Cameras and reflective tape channel

In the corners of the screen, there are cameras that track finger and pen positions across the

screen. The screen is bordered by a channel that contains reflective tape.

For information on cleaning the camera windows and reflective tape, see

Cleaning the screen

page26.

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

IMPORTANT

l Do not attach items such as adhesive notes to the screen because they will interfere with

the cameras.

l Do not place anything in the channel because it will interfere with the cameras.

Speakers

Your interactive flat panel includes two 10 W integrated front firing speakers. You can connect

external speakers if desired (see

Connecting external speakers

on page15).

Pens and erasers

Your interactive flat panel comes with two pens with an eraser attached.

The bottom bezel of the interactive flat panel includes magnetic holders for the pens. Removing a

pen from the holders activates it and enables you to either draw or erase digital ink.

CAUTION

When returning the pen to the magnetic holder, ensure that it is centered in its holder to prevent

it from falling and potentially being damaged.

5 smar ttech.com/kb/170642

Page 14

CHAPTER 1 WELCOME

Front cont rol panel

The front control panel contains the Standby, Input Select, Mute and volume control buttons.

No. Name

1 Standby button

2 Input Select button

Mute button

4 Volume decrease

5 Volume increase

IMPORTANT

l If there is a film over the front control panel, remove the film before using the front control

panel.

In normal use:

l The volume control, Mute and input buttons are white.

l The Standby button is white when the interactive flat panel is on

l The Standby button is amber when the interactive flat panel is in standby

About this guide

This guide explains how to set up and maintain your interactive flat panel. It includes the following

information:

l How to mount your interactive flat panel

l How to connect your computer

l What users can do with your interactive flat panel

l How to maintain your interactive flat panel for years of use

l How to troubleshoot issues with your interactive flat panel

In addition, this guide includes information on your interactive flat panel’s on-screen display menu.

6 smar ttech.com/kb/170642

Page 15

CHAPTER 1 WELCOME

This guide is intended for individuals who are responsible for installing and maintaining interactive

flat panels in their organizations. Other documentation and resources are available for individuals

who use interactive flat panels.

Before mounting your interactive flat panel

Do the following before mounting your interactive flat panel:

l Review the environmental requirements in the interactive flat panel’s specifications (see

Specifications

l Save all product packaging so that it’s available if you need to transport the interactive flat

panel. If the original packaging isn’t available, you can purchase new product packaging from

your authorized SMART reseller (smarttech.com/where).

l Refer to local building codes to ensure the wall can support the weight of the interactive flat

panel and mounting equipment.

Model Weight (lb.) Weight (kg)

SPNL-6065 136 61.4

on page7).

9 smar ttech.com/kb/170642

Page 18

CHAPTER 2 MOUN TING YOU R INTERACTIVE FLATPANEL

l Use a standard VESA mounting plate (not included) to mount the interactive flat panel on a

wall.

Model Mount ing plate

SPNL-6065 400 mm × 400 mm

l Use M8 screws to fasten the wall bracket.

Model

Screw lengt h

Fast en force

SPNL-6065 20 mm + x mm < M8 < 50 mm + xmm 97.36–177.01 in-lb.

(11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the

total wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after the installers mount the

interactive flat panel, consider connecting cables for power, computers and other devices

while the interactive flat panel is still in its packaging (see

Connecting power and devices

page13).

l Before turning on the interactive flat panel for the first time, clean the camera windows and

reflective tape following the instructions in

Cleaning the camera windows a nd reflective tape

on page27.

Choosing a location

Do the following when choosing a location for the interactive flat panel:

l Do not install the interactive flat panel in a location where a door or gate could hit it.

l Do not install the interactive flat panel in an area where it will be subjected to strong vibrations

or dust.

l Choose a location that’s far from bright light sources, such as windows and strong overhead

lighting. IR lighting can cause issues with the performance of the cameras and can lead to

unintentional or missed touches.

Where x is the total thickness of the wall bracket a nd washer.

10 sma rttech.com/kb/170642

Page 19

CHAPTER 2 MOUN TING YOU R INTERACTIVE FLATPANEL

l Do not install the interactive flat panel near where the main power supply enters the building.

l Ensure adequate ventilation or provide air conditioning around the interactive flat panel so

that heat can flow away from the unit and the mounting equipment.

l If you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space

between the interactive flat panel and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community

when you choose the height for the interactive flat

panel.

11 smar ttech.com/kb/170642

Page 20

Page 21

Chapter 3

Connector panels 13

Connecting power 14

Connecting the computer 14

Connecting external speakers 15

This chapter includes information on connecting your interactive flat panel to power, computers

and other devices.

Connector panels

There are connector panels on the left of your interactive flat panel.

The following diagram and table present the connectors on SMARTBoard 6065 interactive flat

panels:

No. Type Details Identifier

Left connector panel

1 Service port For SMARTuse

13 smar ttech.com/kb/170642

Page 22

CHAPTER 3 CONNECTING P OWER AND D EVICES

No. Type Details Identifier

Left connector panel

2 Audio out Stereo 3.5 mm connector

4 Video in HDMI connector HDMI

Back of the interact ive flat panel

5 AC power AC power inlet and switch

The HDMI cable should be HDMI 1.4 compliant and no longer than 16' 5" (5 m).

USB USB 2.0 Type-B receptacle

NOTE

Connecting power

Connect the supplied power cable from the AC power inlet on the bottom of the interactive flat

panel to a power outlet. Turn on the main power switch.

NOTE

Refer to your interactive flat panel’s specifications for power requirements and power

consumption information (see

Specifications

on page7).

Connecting the computer

NOTES

l The interactive flat panel can be used with a maximum of two USB-XT extenders.

l If using a CAT 5 USB extender, the maximum length of Cat 5 cable is 52' (16 m).

14 smar ttech.com/kb/170642

Page 23

CHAPTER 3

Audio

Out

Service

HDMI

Audio

Out

Service

HDMI

CONNECTING P OWER AND D EVICES

Using the USB and HDMI cables, connect the computer to the USB receptacle and the HDMI

connector on the left connector panel, which is located on the back of your interactive flat panel.

Connecting external speakers

Your interactive flat panel has two 10 W speakers on the left and right sides. You can connect

external speakers using the stereo 3.5 mm connector on the left connector panel.

15 smarttech.com/kb/170642

Page 24

Page 25

Chapter 4

and computer

Turning on your interactive flat panel and computer for the first time 17

Installing SMART software 17

Downloading and installing SMART software 18

Running the connection wizard 18

This chapter explains how to set up your interactive flat panel and computer after mounting your

interactive flat panel and connecting power and devices.

Turning on your interactive flat panel and computer for the first time

After connecting your computer to the interactive flat panel (see

page14) and mounting the interactive flat panel (see

page9), you can turn on both devices.

Mounting your interactive flatpanel

Connecting the computer

To turn on your interact ive flat panel and computer for t he first time

1. Turn on your computer.

2. Turn on your interactive flat panel by flicking the power switch beside the AC power inlet.

Press the Standby button on the front control panel.

Installing SMART software

To take full advantage of your interactive flat panel’s features, you must download and install

SMART software on your computer.

With the purchase of your interactive flat panel, you get a license for SMARTNotebook software

and a one-year subscription to the SMARTNotebook Advantage software maintenance plan. See

smarttech.com/notebook for more information.

17 sma rttech.com/kb/170642

Page 26

CHAPTER 4 SETTING UP YOUR INTERACTIVE FLATP ANEL AND COMP UTER

Downloading and installing SMART software

TIP

You can also install SMARTNotebook software from the DVD included with your interactive flat

panel.

To download and install SMAR T soft ware

1. Go to smarttech.com/downloads.

2. Scroll to the

3. Click Choose a version, and then select the most recent version.

4. Click Download.

5. Follow the on-screen instructions to save the installer to a temporary location.

6. Double-click the installer.

7. Follow the on-screen instructions to install SMART software.

SMARTNotebook software

section.

Running the connection wizard

After turning on your interactive flat panel and computer for the first time and installing SMART

software, run the connection wizard to orient the interactive flat panel.

To run the connection wizard

1. Access the SMARTConnection Wizard by opening SMARTSettings (see

SMARTSettings

2. Press Connect ion Wizard.

on page23).

Opening

The

SMART Connection Wizard

3. Select the interactive flat panel from the list of connected SMART interactive products, and

then press Next.

4. Select Product is being set u p for t he first time, and then press Next.

5. Follow the on-screen instructions to orient the interactive flat panel for the firsttime.

18 sm arttech.com/kb/170642

appears.

Page 27

Chapter 5

Turning on and turning off your interactiveflatpanel 19

Resetting your interactiveflatpanel 20

Using your interactive flat panel with thecomputer 20

Using SMART software 20

Menu control panel 21

Using Pen ID 21

Changing the pen settings 21

Restoring pen to default settings 22

Erasing on the interactive flat panel 22

This chapter explains how to use the key features of your interactive flat panel.

Turning on and turning off your interactiveflatpanel

You can turn on and turn off your interactive flat panel using the front control panel.

To turn on your interact ive flat panel

1. Turn on your computer.

Press the Standby button on the front control panel.

Your computer’s logon screen or desktop appears on your interactive flat panel.

IMPORTANT

If the Standby button is not amber, either the interactive flat panel is not plugged in or

the main power switch on the bottom connector panel is turned off. To find the main power

switch, see

Connector panels

on page13.

19 smarttech.com/kb/170642

Page 28

CHAPTER 5 USING YOUR INTERACTIVE FLAT P ANEL

To turn off your interactive flat panel

1. Turn off your computer.

Press the Standby button on the front control panel twice.

Resetting your interactiveflatpanel

You can reset your interactive flat panel using the front control panel.

To reset you r interactive flat panel

Press the Standby button on the front control panel.

Press and hold the Standby button until the screen turns black.

The interactive flat panel resets and then your computer’s logon screen or desktop appears

on your interactive flat panel.

Using your interactive flat panel with thecomputer

Users will most often use the interactive flat panel with the computer you set up in the previous

chapter (see

Using SMART software

The SMART software installed on the computer allows users to do the following:

l Interact with objects on the screen by touching them

l Write, draw and erase digital ink

l Use multitouch gestures to browse pages, zoom in and out, and resize, rotate, group, ungroup

and flick objects

Setting up your interactive fla tpa nel and computer

on page17).

20 smarttech.com/kb/170642

Page 29

CHAPTER 5 USING YOUR INTERACTIVE FLAT P ANEL

Menu control panel

You can navigate the on-screen display menu with the menu control panel located on the left of

your interactive flat panel. For more information on the on-screen display menu, see

SMARTBoard6065 interactive flat pa nel on-screen display menu

No. Name

1 MENU

2 SET

3 [Down]

4 [Left]

5 [Up]

6 [Right]

on page40.

Using Pen ID

The SMART Board 6065 interactive flat panel has Pen ID. Pen ID allows you to change the settings

for each pen independently. The black pen defaults to black ink and the red pen defaults to red

ink.

The color ring on the pen identifies the color of the default ink.

Changing the pen settings

You can change your pen settings, including line size and fill effects.

21 smarttech.com/kb/170642

Page 30

CHAPTER 5 USING YOUR INTERACTIVE FLAT P ANEL

To change the pen settings

1. Open the SMARTInk toolbar or the SMARTNotebook Pens toolbar.

2. Using your pen, change the pen settings.

Restoring pen to default settings

You can restore the pens to their default settings by returning them to the pen tray.

Erasing on the interactive flat panel

To erase content on the interactive flat panel

l use the erasers on the back of the pens

l use the erasing gesture (the palm or fist)

l use the software’s Eraser tool

22 smarttech.com/kb/170642

Page 31

Chapter 6

interactiveflatpanel

Opening SMARTSettings 23

Updating firmware 24

Updating software 24

Orienting your interactive flat panel 24

Calibrating your interactive flat panel 25

Replacing a pen nib 26

Cleaning the screen 26

Cleaning the camera windows and reflective tape 27

Maintaining ventilation 28

Preventing condensation 28

Checking the interactive flat panel installation 29

Removing your interactive flat panel 29

Transporting your interactive flat panel 30

If you properly maintain your interactive flat panel, it will provide years of use.

Opening SMARTSettings

Several maintenance and troubleshooting procedures in this guide require you to open

SMARTSettings.

To open SMAR TSettings on Windows 7 operating syst ems

Select Start > All Programs > SMART Technologies > SMAR T Tools > SMAR T Settin gs.

SMARTSettings appears.

23 smarttech.com/kb/170642

Page 32

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

To open SMAR TSettings on Windows 8 operating syst ems

1. Open the

2. Press SMARTSettings.

SMARTSettings appears.

To open SMAR TSettings on Mac OS operating syst em software

Press the SMARTBoard icon in the Dock.

2. Press SMARTSettings.

SMARTSettings appears.

Apps

screen.

Updating firmware

Your interactive flat panel uses firmware on its processor. You can update the firmware. For more

information, see Upgrading the firmware on your SMART Board 6065 interactive flat panel.

Updating software

SMARTProductUpdate (SPU) is included in the SMART software you installed to use your

interactive flat panel (see

updates to the SMART software posted on the SMART website. You can configure SPU to prompt

users to install updates or to install updates automatically.

Installing SMART software

on page17). SPU periodically checks for

NOTE

If you didn’t install SPU, you can download updates to SMART software from

smarttech.com/downloads.

Orienting your interactive flat panel

If the location of your touch is misinterpreted (the pointer appears a distance from the actual

contact), orient your interactive flat panel.

NOTE

You can use your finger or an interactive flat panel pen to orient your interactive flat panel.

24 smarttech.com/kb/170642

Page 33

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

To orient t he interact ive flat panel

1. Open SMARTSettings (see

2. Press Orient .

3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of

each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to

the next orientation point.

IMPORTANT

Hold the pen perpendicular to the screen.

4. Continue until you’ve pressed all the targets.

The orientation window closes.

5. If this doesn’t correct inaccurate touch, calibrate your interactive flat panel (see

your interactive flat pa nel

Opening SMARTSettings

below).

on page23).

Calibrating

Calibrating your interactive flat panel

Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and

your finger on the interactive surface, and then send the information to the SMART software, which

interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.

Calibration determines the position and angles of the cameras to accurately identify the location of

touches on your interactive flat panel.

IMPORTANT

If an error message appears while you are calibrating your interactive flat panel, contact

SMARTSupport (smarttech.com/contactsupport).

To calibrate your int eractive flat panel

1. Open SMARTSettings (see

2. Press SMART Hardware Sett ings.

3. If you have more than one SMART product connected, select the interactive flat panel.

4. Select Advanced Sett ings from the drop-down list.

5. Press Calibrate.

The calibration screen appears. This can take a few moments.

25 smarttech.com/kb/170642

Opening SMARTSettings

on page23).

Page 34

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

6. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of

the target until the target turns green, and then lift the pen.

The target moves to the next location.

NOTE

You can calibrate a target again by pressing the LEFT ARROW key on your keyboard.

7. Continue pressing targets until the second calibration screen and a grid appears.

An example appears briefly to demonstrate how to draw across the screen to calibrate the

interactive surface.

8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you

complete each square, the square becomes green.

9. When all the squares are green, a progress bar appears.

When the progress bar is full, the interactive flat panel displays the message Calibration

successful.

10. Orient your interactive flat panel (see

Orienting your interactive flat pa nel

on page24).

Replacing a pen nib

To prevent damage to your interactive flat panel’s anti-glare coating, replace your pen nib if it

becomes worn. You can purchase replacements from your authorized SMART reseller

(smarttech.com/where).

To replace a pen nib

1. Grasp the worn nib on your pen with a pair of pliers, and then pull and twist the nib loose.

2. Press the replacement nib into the pen.

Cleaning the screen

Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare

coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with a dense or rough material.

26 smarttech.com/kb/170642

Page 35

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

l Do not apply pressure to the screen.

l Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because

they can deteriorate or discolor the screen.

l Avoid touching the reflective tape between the screen and the bezel, and ensure that this

strip stays dry. Damage to this strip affects touch interactivity.

To clean the screen

1. Shut off your computer, and then disconnect the power sources for your computer and your

interactive flat panel.

2. Wipe the screen with a lint-free, non-abrasive cloth.

Cleaning the camera windows and reflective tape

The DViT technology in your interactive flat panel uses four cameras in the corners of the frame

and the reflective material between the screen and the bezels. Excessive dust buildup on the

camera windows or reflective tape can impair touch performance.

These areas should be inspected regularly for dust and should be cleaned if any obvious dust

buildup has occurred.

CAUTION

l Do not use compressed air to clean the camera windows or borders.

l Do not use water, chemicals or cleaning agents.

l Applying too much pressure when cleaning the tape or cameras can damage the tape and

cause performance issues or errors.

To clean the camera windows and reflect ive t ape

1. With a clean lint-free cloth, gently wipe the camera windows in the top corners and the

reflective tape along the top of your interactive flat panel screen using the cloth.

2. Gently wipe the reflective tape along the sides of your interactive flat panel screen.

3. Gently wipe the camera windows in the bottom corners and the reflective strip across the

bottom of your interactive flat panel screen.

27 smarttech.com/kb/170642

Page 36

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

Maintaining ventilation

Your interactive flat panel requires ventilation to enable the cooling fans to function. Dust buildup in

the ventilation holes compromises cooling and leads to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the interactive flat panel from your wall. For more

information on removing your interactive flat panel see

on the next page.

CAUTION

Avoid setting up or using your interactive flat panel in an area with excessive levels of dust,

humidity or smoke.

Removing your interactive fla t panel

Preventing condensation

Your interactive flat panel screen contains layers of glass that can collect condensation, especially

in the following conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the product near water, such as

a sink, pool, kettle or air conditioner ventilator

l Direct exposure to sunlight

To evaporate condensation fr om your interactive flat panel

1. Remove the humidity source from the interactive flat panel, if possible.

2. Adjust the room temperature to normal operating ranges. See the

interactive fla t panel specifications

(smarttech.com/kb/170640) for more information on

normal operating ranges .

3. Turn on the interactive flat panel and leave it on for 2–3 hours.

4. If the screen condensation doesn’t evaporate, contact SMARTSupport

(smarttech.com/contactsupport).

SMARTBoard 6065

28 smar ttech.com/kb/170642

Page 37

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

Checking the interactive flat panel installation

Inspect your interactive flat panel installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

apparatus.

If you find an issue, contact a professional installer.

Removing your interactive flat panel

To safely remove your interactive flat panel, use two or more professional installers.

WARNI NG

l Do not attempt to move the interactive flat panel using your own strength. The interactive

flat panel is very heavy.

l Do not move the interactive flat panel by connecting a rope or wire to the handles on the

back. The interactive flat panel can fall and cause personal injury and product damage.

IMPORTANT

Follow the instructions included with the floor stand or mounting apparatus.

To remove your interactive flat panel

1. Turn off your interactive flat panel and disconnect the power cable from the wall outlet.

2. Remove all accessible cables and connectors.

3. Lift your interactive flat panel from its mounting location.

WARNI NG

Do not place the interactive flat panel on a sloping or unstable cart, stand or table, because

the interactive flat panel could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the interactive flat panel face up, face down or upside down for an extended

period of time, because it could cause permanent damage to the screen.

29 smarttech.com/kb/170642

Page 38

CHAPTER 6 MAIN TAINI NG YOUR INTERACTIVEFLATPANEL

Transporting your interactive flat panel

Save your original packaging so that you can repack your interactive flat panel with as much of the

original packaging as possible. This packaging was designed with optimal shock and vibration

protection. If your original packaging isn’t available, you can purchase the same packaging directly

from your authorized SMART reseller (smarttech.com/where).

CAUTION

Transport your interactive flat panel only in original or replaced packaging. Transporting your

interactive flat panel without correct packaging voids your warranty and could lead to product

damage.

30 smar ttech.com/kb/170642

Page 39

Chapter 7

interactiveflatpanel

Locating the interactive flat panel serial number 31

Resolving image issues 31

Resolving blank screen issues 32

Resolving image quality issues 32

Resolving touch control and digital ink issues 35

Resolving audio issues 36

Resolving issues using the SMART ConnectionWizard 37

Resolving issues using SMARTBoard Diagnostics 37

Checking the camera view 37

This chapter provides you with the information necessary to solve simple issues that can occur with

your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact

SMARTSupport (smarttech.com/contactsupport).

Locating the interactive flat panel serial number

When you contact SMARTSupport, you might be asked to provide the interactive flat panel serial

number. The easiest way to locate this serial number is using the on-screen display menu (see

page42).

Resolving image issues

Complete the following steps if your interactive flat panel doesn’t display an image correctly or

doesn’t display any image at all.

31 smar ttech.com/kb/170642

Page 40

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

Resolving blank screen issues

Use the following troubleshooting table when your computer is turned on but you don’t see an

image on the interactive flat panel screen.

Begin by looking at the front control panel light.

Front cont rol

Causes Solution

panel light

Off The interactive flat panel isn’t

connected to a power source.

Connect your interactive flat panel’s power cable to a power outlet (see page14).

The main power is off. Flick the power switch to turn the main

power on (see page13).

Amber The interactive flat panel is in

Standby mode.

Press the Standby button on the front control panel.

Resolving image quality issues

Symptom Causes Solution

The image is too large, too small or doesn’t completely fill the screen.

The computer’s video resolution settings don’t match your interactive flat panel’s native resolution.

The native resolution is

3840×2160 at 30Hz.

If your computer can’t support

the above resolution, consider 1920×1080 at 60 Hz as an alternative.

32 smarttech.com/kb/170642

Page 41

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

Symptom Causes Solution

The screen resolution is correct, but the image is surrounded by black bars.

The computer’s video card is underscanning the image.

You have a poor quality video cable.

You connected two video cables together.

Turn off or adjust the

overscan/underscan feature in the video card driver software until the image fits the screen resolution. Refer to your computer’s video card Help for more information.

Select the 4K UHD option from

your video card driver’s advanced menu (if available). This should provide a pixelperfect image for your interactive flat panel.

Replace your video cable with a better quality video cable.

Replace your two cables with one longer cable.

Move your computer so that it’s within a single cable length of your interactive flat panel.

The interactive flat panel’s

native resolution doesn’t

match the resolution on

your computer’s display

adapter.

Check the resolution on your

computer’s display adapter and

change the interactive flat panel’s

resolution to match.

33 smarttech.com/kb/170642

Page 42

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

Symptom Causes Solution

The image is unstable or unfocused.

The image is too light, too dark or has poor image quality.

There is a persistent image on the screen.

The video connection is loose.

You have a poor quality video cable.

You connected two video cables together.

Your computer’s video display card is defective.

You might have incorrect video settings.

An image was displayed for too long.

Secure the video cable to both your computer and your interactive flat panel.

Replace your video cable with a better quality video cable.

Replace your two cables with one longer cable.

Move your computer so that it’s within a single cable length of your interactive flat panel.

Connect a different computer to your interactive flat panel. If this improves the image quality, consider replacing the video card in the original computer.

Adjust the Picture options (see

Picture

on page40).

Turn off your interactive flat

panel and leave it turned off for as long as the image was on the screen.

Use a screen saver to prevent

persistent images.

Other display quality issues Return all on-screen display menu

settings to their default values (see page42).

34 smarttech.com/kb/170642

Page 43

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

Resolving touch control and digital ink issues

Use the following troubleshooting table if you can see your computer desktop on your interactive

flat panel, but you don’t have touch control over the desktop.

Symptom Causes Solution

When you touch the screen, no pointer appears and you’re unable to move icons.

The SMARTBo ard icon

doesn’t appear.

Touch interactivit y is slow.

SMARTProductDri vers isn’t current.

There’s no USB connection from the computer to the interactive flat panel.

SMARTProductDri vers isn’t installed.

SMARTProductDri vers isn’t running.

Your computer is running too many applications.

Your computer doesn’t meet system requirements.

Update SMARTProductDrivers (see page24).

Verify your connections (see page14).

Download and install SMARTProductDrivers from

smarttech.com/downloads.

Start SMARTBoard Tools following the steps in the Help (see page7).

Close some open applications.

Upgrade your computer or replace it with another computer that meets system requirements.

You haven’t used a USB 2.0 cable to connect your interactive flat panel to your computer.

When you touch the screen, the pointer appears in the wrong location.

35 smarttech.com/kb/170642

You aren’t touching the screen at a right angle.

Your interactive flat panel isn’t oriented.

Use a USB 2.0 cable and ensure it’s connected to the USB receptacle.

For more information, see

SMART Board interactive whiteboa rd is inaccurate

http://knowledgebase.force.com/articles/TROUBLESHOOTIN G/Touching-and-drawing-on-your-SMART-Board-interactivewhiteboard-is-inaccurate-1378705217746).

Orient your interactive flat panel (see page24.)

Touching a nd drawing on your

(

Page 44

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

Symptom Causes Solution

An area of the screen doesn’t respond to your touch or when you draw digital ink, the lines are broken.

Something is blocking the cameras.

Something is on the reflective tape channel.

Your finger or pen is skipping as you draw. This is most common on the upstroke.

Bright lights are interfering with the cameras.

Your cameras require calibration, possibly because of a temperature change in the room.

Ensure nothing is taped to the screen.

Remove items from the reflective tape channel.

Use consistent pressure while drawing digital ink.

Close blinds or shades or dim all halogen lights and LEDs.

Calibrate your interactive flat panel (see page25).

Resolving audio issues

IMPORTANT

Ensure that you can see your computer’s desktop and that you have touch control and digital ink

before using this table. If not, resolve those issues before completing the steps in the table

below.

Symptom Causes Solution

Sound doesn’t play when you play a sound file.

Your computer is muted. Turn off the mute setting.

Your computer’s volume is too low.

Your interactive flat panel is muted.

Your interactive flat panel’s volume is too low.

Turn up the volume on your computer.

Turn off the mute setting using the front control panel.

Turn the volume up using the front control panel.

36 smarttech.com/kb/170642

Page 45

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

Resolving issues using the SMART ConnectionWizard

You can resolve a variety of issues using the SMART Connection Wizard found in SMARTSettings.

To resolve issues using the SMART Connection Wizard

1. Access the SMART Connection Wizard by opening SMARTSettings (see

SMARTSettings

2. Press Connect ion Wizard.

The

SMART Connection Wizard

3. Select SMAR T Board 6065 series interact ive flat panel, and then press Next.

4. Select the option that best describes the issue you’re encountering, and follow the on-screen

instructions to troubleshoot your interactive flat panel.

on page23).

appears.

Opening

Resolving issues using SMARTBoard Diagnostics

If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or

the ink appears in some locations and not in others, use SMART Board Diagnostics to help identify

and resolve these issues.

IMPORTANT

Do not change diagnostic settings unless asked to do so by SMARTSupport.

Checking the camera view

If nothing happens when you touch the interactive flat panel’s surface, check to make sure that

nothing is blocking one of the cameras.

To check camera views

1. Open SMARTSettings (see

2. Select About Software and Product Support > Tools > Diagnostics.

SMARTBoard Diagnostics opens.

3. Select View > SMAR T Board 6065 Bar.

The group box appears.

37 smarttech.com/kb/170642

Opening SMARTSettings

on page23).

Page 46

CHAPTER 7 TROUBLESHOOTING YOUR INTERACTIVEFLATPANEL

4. Press View.

The camera view screen appears.

5. Click Get image to display the four camera views. This could take a few moments.

If one of the camera views doesn’t appear, the camera is blocked or can’t locate the

reflective tape on the interactive flat panel’s inner frame.

NOTE

You can compare the camera view to examples of normal camera views.

6. Check the camera lens and ensure that nothing is blocking its view and that nothing is affixed

to the interactive surface.

38 smarttech.com/kb/170642

Page 47

Appendix A

Changing settings in the on-screen display menu 39

SMARTBoard6065 interactive flat panel on-screen display menu 40

You can access the on-screen display menu using the menu control panel (see

on page21).

Menu control pa nel

Changing settings in the on-screen display menu

To change settings in the on-screen display menu

1. Press the MENU button on the menu control panel.

The on-screen display menu appears.

2. Press the up and down arrows to select a menu, and then press SET.

3. Press the up and down arrows to select a menu option.

4. Press the left and right arrows to change the menu option’s setting.

Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change

settings in the submenu.)

5. Press MENU until the on-screen menu closes.

39 smarttech.com/kb/170642

Page 48

APPENDIX A USING THE ON-SCREEN DISPLAY MENU

SMARTBoard6065 interactive flat panel on-screen display menu

Opti on Values Function Not es (i f any)

Pi ctur e

Picture Mode

Brightness

Contrast

Black Level

Color

Sharpness

Color temperature

Standard

User

Dynamic

0–100 Sets the overall brightness of the

0–100 Sets the brightness of the image in

0–100 Sets the levelof brightness in the

0–100 Sets the image color depth You can modifythis option only if

0–100 Sets the image sharpness You can m odifythis option only if

Norm al

Warm

User

Cool

Sets the picture mode Select U ser to customize

brightness, contrast, sharpness and other

Select one of this option’s other values to set brightness, contrast, sharpness and other options to default values.

You can modifythis option only if

image and background

relation to the background

darkest parts of the image

Sets the color temperatur e Select User to customize the

you select User in

You can modifythis option only if you select User in

you select User in

amount of r ed, green and blue in the image.

Select one of this option’s other values to set the amount of red, green and blue in the ima ge to default values.

Picture

options.

Picture

Picture Mode

Red

Green

Blue

Movie Mode

Picture Reset

40 smar ttech.com/kb/170642

0–100 Sets the amount of red in the

image

0–100 Sets the amount of green in the

image

0–100 Sets the amount of blue in the

image

Off

Low

Middle

High

[N/A] Resets all options in the

Sets the brightness, contrast, black level, color a nd sharpness for movie watching

Picture

menu to their default values

You can modifythis option only if you select User in

Temperature

You can modifythis option only if you select User in

Temperature

You can modifythis option only if you select User in

Temperature

Color

Page 49

APPENDIX A USING THE ON-SCREEN DISPLAY MENU

Opti on Values Function Not es (i f any)

Sound

Sound Mode

Treble

Bass

120 Hz

500 Hz

1.2 kHz

7.5 kHz

12 kHz

Balance

Audio Input

Sound Reset

OSD

L50–R50 Sets the high frequency sound

L50–R50 Sets the low frequency sound

0–100 Sets the sound equalization at 120

0–100 Sets the sound equalization at 500

0–100 Sets the sound equalization at 1.5

kHz

0–100 Sets the sound equalization at

5kHz

0–100 Sets the sound equalization at 10

kHz

L50–R50 Balances the left and right volume

USB

HDMI

[N/A] Resets all options in the

Sets the audio input source

Sound

menu to their default values

Language

OSDTurn Off

OSDReset

Setup

Power Save

Setup Reset

[Languages] Sets the on-screen display menu’s

language

Off

5 seconds

10 seconds

15 seconds

[N/A] Resets all options in the

Off

Sets the time of inactivitybefore the on-screen display menu tur ns off (in seconds)

OSD

to their default values

Enables or disables PowerSave mode

Restores the setup settings to their default value

When Power Save mode is enabled and there isn’t video input, the interactive flat panel displays

NoSignal

turning off.

Don’t change this option fr om its default value.

for 25seconds before

41 smar ttech.com/kb/170642

Page 50

APPENDIX A USING THE ON-SCREEN DISPLAY MENU

Opti on Values Function Not es (i f any)

Factory Reset

About

Model Number

Serial Number

Scalar firmware version

Touch firmware version

OPS Information

Resets options in a ll menus to their default values

Displays the interactive flat panel’s model number

Displays the interactive flat panel’s serial number

Displays the interactive flat panel’s scalar firmwar e version

Displays the interactive flat panel’s touch firmware version

Displays whether the OPS is installed

42 smarttech.com/kb/170642

Page 51

Appendix B

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

More information

See smarttech.com/compliance for more information.

43 smarttech.com/kb/170642

Page 52

Page 53

Index

air conditioning 11, 28

aspect ratio 4

audio

about 3

configuring 41

controlling volume 6

muting 6

troubleshooting 36

balance, audio 41

bass 41

batteries 43

black level 40

brightness 40

calibration 18, 24-25, See alsoorientation

cameras

about 5

cleaning 27

chemicals 27

cleaning

camera windows 27

reflective tape 27

screen 26

computer

connecting 14

condensation 28

connection wizard 18

connector panels 13

contrast 40

control panels

front Seefront control panel

menu Seemenu control panel

documentation 7

doors 10

dry-erase markers 26

dust 10, 27-28

eraser 5, 22

factory reset 42

firmware updates 24

front control panel

about 6

gates 10

gestures 2

glass cleaner 27

hardware installation 9, 29

hardware removal 29

HDMI 14

height for mounting your interactive flat

panel 11

humidity 28

45 smarttech.com/kb/170642

Page 54

INDEX

installation

hardware Seehardware installation

software Seesoftware installation

installation instructions 7

knowledge base 7

languages 41

left connector panel 13

local building codes 9

location for mounting your interactive flat

panel 10

M8 screws 10

maintenance 23

markers 26

menu control panel 21

mounting instructions 9

multitouch capabilities 2

multiuser sketch support 3

mute Seeaudio

object awareness 2

on-screen display menu 39

orientation 18, 24-25, See alsocalibration

packaging 30

Pen ID 2

pens

about 5

replacing nibs 26

permanent markers 26

power 11, 14, 17, 19

recessed areas 11

reflective tape channel 5, 27

reset 20

serial number 31, 42

sharpness 40

SMART Ink

about 3

installing 17

updating 24

using on the room computer 20

SMART Notebook software

about 3

installing 17

updating 24

using on the computer 20

SMART Product Drivers

about 3

installing 17

updating 24

using on the room computer 20

SMART Product Update 24

SMART Settings 23

smoke 28

software installation 17

software updates 24

sound Seeaudio

speakers

external 15

included with your interactive flat

panel 3, 5

specifications 7

stand 29

46 smarttech.com/kb/170642

Page 55

INDEX

Standby mode 19, 41

sunlight 28

Support center 7

system administrator’s guides 7

training 7

transportation 30

treble 41

updates

firmware 24

software 24

USB cables and connectors 14

vacuum cleaners 28

ventilation 11, 28

VESA mounting plate 10

vibrations 10

volume Seeaudio

wall mounting instructions Seemounting

instructions

water 27

WEEE Directives 43

47 smarttech.com/kb/170642

Page 56

Page 57

Page 58

SMAR TTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/170642

SMART Board 6065 Setup And Maintenance Manual

Important information

About your interactive flat panel

Features

Touch-enabled interact ivit y

Mult it ouch capabilities

Gestu re support

Pen I D

Pens

Mult iuser support

Audio

SMAR T soft ware

Components

Front view

Screen

Cameras and reflective tape channel

Speakers

Pens and erasers

Front cont rol panel

About this guide

Other documentation and resources

Specifications

Installation instructions

Training

Knowledge base

Before mounting your interactive flat panel

Choosing a location

Choosing a height

Connector panels

Connecting power

Connecting the computer

Connecting external speakers

Turning on your interactive flat panel and computer for the first time

Installing SMART software

Downloading and installing SMART software

Running the connection wizard

Using SMART software

Menu control panel

Using Pen ID

Changing the pen settings

Restoring pen to default settings

Erasing on the interactive flat panel

Updating firmware

Updating software

Orienting your interactive flat panel

Calibrating your interactive flat panel

Replacing a pen nib

Cleaning the screen

Cleaning the camera windows and reflective tape

Maintaining ventilation

Preventing condensation

Checking the interactive flat panel installation

Removing your interactive flat panel

Transporting your interactive flat panel

Locating the interactive flat panel serial number

Resolving image issues

Resolving blank screen issues

Resolving image quality issues

Resolving touch control and digital ink issues

Resolving audio issues

Checking the camera view

Changing settings in the on-screen display menu

Waste Electrical and Electronic Equipment (WEEE)

More information

Index