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smart Wallbox
>> Installation manual for
specialist electrical contractors
.
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Important addresses.
Contact Daimler AG
Mercedesstraße 137
70327 Stuttgart, Germany
In case of technical questions, please contact your local smart technical support.
This manual, in its entirety or in parts, must not be reproduced, stored electronically or otherwise
transmitted electronically, electrically, mechanically, optically, chemically, by photocopy or as an audio
recording without express written permission.
Version: SMART-IM-Wallbox-2017-03-06 Article No. 0301492
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Contents.
ii Important addresses.
01
1 Important information.
1 Preface.
1 About this manual.
1 Safety notices in this manual.
2 Safety notices on the device.
2 General safety information.
3 General product information.
4 Notes regarding installation.
02
5 Preparations, installation and taking into operation.
5 Introducing the product.
5 Unpacking and components included.
6 Identifying your model variant.
6 General requirements of the installation site.
7 Requirements for the power supply.
8 Mechanical installation of the mounting plate.
12 Taking the wallbox into operation.
03
14 Error detection and solutions.
14 Operational disruptions and solutions.
15 Error codes and solutions.
18 Setup and testing modes.
21 Taking the product out of and back into operation.
22 Returning your wallbox.
04
23 Appendix.
23 Technical specifications.
24 Scale drawings and dimensions.
25 Contact chart Type 1/Type 2.
26 Guidelines & Norms.
27 CE certification and compliance declaration.
27 Glossary & Definitions.
27 Trademarks.
27 Intellectual Property & Copyright.
28 Disposal advice.
29 Mains Connection Schemes.
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smart Wallbox Important information 1
‡ Important information.
Preface.
This manual describes the mechanical and electrical installation of the smart Wallbox. The working
steps described in this manual must only be carried out by qualified specialist personnel (mechanical
installation) and qualified specialist electrical contractors (electrical installation), who, on the basis of
their specialist training, knowledge and experience as well as their knowledge of the relevant regulations, can assess and carry out the working steps described in this installation manual and recognize
potential hazards.
The model variants of the smart Wallbox can be identified by the product labels on the wallbox. These
labels state the smart product identification number (exterior underside) as well as the ABL model number (interior electronic components cover), but are identical regarding technical specifications. Always
make sure before installation that your model variant is the one described in this installation manual!
The following wallbox model variant is the subject of this manual:
smart product identification number ABL model number
A0009069106 3W72S2
About this manual.
This manual is included with the smart Wallbox and documents the steps and settings required for installing the wallbox, taking it into operation as well as for resolving malfunctions during operation. For
quick and easy reference, certain sections of this manual are specially formatted.
> Descriptions listing equally valid options (as is the case here) are indicated by bullet points.
> Descriptions that describe performing a function are shown in the form of numerical lists indicating
the order of the individual working steps.
Please make sure you read this manual carefully and ensure in particular that you follow all safety
notices given in this manual.
All measurements in this manual are in millimeters. Where necessary, the scale is indicated for different illustrations.
Please note that all technical details, specifications and design characteristics of the product may be
changed without prior notice.
Safety notices in this manual.
In particular, the warnings and safety measures in this manual that are marked as follows must be adhered to. The symbols carry the following meanings:
DANGER!
Sections marked with this symbol draw attention to electrical voltages that represent a danger to life and limb: Actions contrary to these safety notices may lead to severe injury and
death. Actions marked with this symbol must not be carried out under any circumstances.
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CAUTION!
Sections marked with this symbol draw attention to further hazards that may lead to damage to the wallbox itself or to other electric devices. Actions marked with this symbol must
be carried out with special care.
PLEASE NOTE!
Sections marked with this symbol draw attention to further important information and special features that are necessary for the reliable operation of the device. Actions marked with
this symbol should be carried out as required.
Safety notices on the device.
Further operational and safety notices are provided on the label on the right side of the housing and on
the cover of the electronic components inside the wallbox. These symbols carry the following meanings:
WARNING!
Please ensure that you first read the instruction manual included with the smart Wallbox,
especially before you open the housing cover of your wallbox.
WARNING!
Please ensure that you first read the installation manual (this document) before you open
the electronic components cover inside the wallbox.
WARNING!
After opening the housing, dangerous voltages may be present on the inside of the wallbox
as well as on components you are able to touch.
General safety information.
Please pay attention to the following points:
> Read this manual carefully.
> Heed all warnings.
> Follow all instructions.
> The smart Wallbox is available with a range of country-specific specifications. Please use the iden-
tification on the product label located on the underside of the wallbox to check whether the wallbox
has been approved to be installed and operated in your country.
> The wallbox must be installed, connected and approved for operation according to local rules and
regulations by a qualified specialist electrical contractor.
> The wallbox does not contain a residual current circuit breaker (RCCB). It must be installed in the
upstream power supply and exclusive to the supply cable for the wallbox. The smart Wallbox model
variant described in this document has an integrated DC fault current protection for which an RCCB
with Type A tripping characteristic is generally sufficient. However, country-specific and local regulations must always be observed. These may prescribe an RCCB with a different tripping characteristic (e.g. Type B).
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smart Wallbox Important information 3
> Please ensure that minimum clearances of 50 cm are kept on all sides of the wallbox during and after
installation.
> Only use accessories intended and sold for the device by the manufacturer.
> Do not operate this wallbox in close vicinity to running water or water jets: However, the smart Wall-
box is sufficiently protected against water splashes and sprays according to IP54.
> The wallbox must not be installed in areas subject to flooding.
> The wallbox must not be installed in explosive atmosphere areas (EX areas).
> The wallbox must not be covered with stickers or other objects or materials so that sufficient air
circulation is ensured at all times.
> No liquids, or objects or receptacles containing liquids, must be placed on the housing.
> Please note that additional overvoltage protection may be required depending on the connected ve-
hicle and/or by national regulations.
> Please note that, in some countries, a different tripping type (e.g. Type B) for the upstream residual
current circuit breaker (residual current device, in the following called RCCB, see also 'Glossary &
Definitions' on “Glossary & Definitions.” on page 27) may be required. In this case, please contact
your local smart technical support.
> Please note that operating a radio transmitter in the immediate vicinity (< 20 cm) of the wallbox may
lead to malfunctions and should therefore be avoided.
> This device is not intended to be used by persons with limited physical, sensory or mental abilities
(including children) and/or lacking knowledge, unless they are supervised by someone responsible
for their safety or have received instructions from such a person on how to use the device.
> Children must be supervised so that they do not play with the device.
> Please note that the smart Wallbox may be installed and operated at elevations of max. 2,000 meters
AMSL (above mean sea level).
General product information.
This smart wallbox represents the current state of technology and fulfils all current technical safety
requirements, guidelines and standards. The safety notices in this manual serve to ensure the proper
and safe installation as well as subsequent operation of the device. Disregard of or actions contrary to
the safety information and instructions contained in this manual may lead to electric shock, fire, severe
injury and/or death.
The smart Wallbox must be installed by a qualified specialist electrical contractor, connected according
to local regulations and norms and subsequently checked and approved for operation.
Malfunctions affecting the safety of persons, connected vehicles or the device itself must be repaired by
an authorized specialist electrical contractor only.
Should a malfunction occur with your wallbox, please first read the sections regarding “Error detection
and solutions.” on page 14. Should the fault or malfunction recur and still not be able to be resolved,
please contact your local smart technical support.
Always contact your local smart technical support if:
> the housing has been damaged mechanically,
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> the housing cover has been removed or can no longer be closed or locked,
> sufficient protection against splashing water and/or foreign objects is obviously no longer evident,
> there is functional or visible damage to the charging cable
> or the wallbox does not function properly or has been otherwise damaged.
DANGER!
Should you detect damage to the housing, charging socket or charging cable, you must
immediately discontinue installation or take the already installed wallbox out of operation via the upstream miniature circuit breaker(s) (in the following called MCB(s), see also
“Glossary & Definitions.” on page 27) in your domestic power supply and the RCCB: No
further use of the wallbox is permitted in this case! Please contact your local smart technical support!
Notes regarding installation.
Please observe the following instructions for the installation of your smart Wallbox:
> The device must always be connected to the protective earth conductor of your electricity supply.
The protective earth connection will be made and checked by the installing contractor. After installation, only qualified specialist electrical contractors may make changes.
> At all times comply with local safety regulations for the country in which you operate the wallbox.
> For proper operation, the power supply for the wallbox must be protected in the domestic power sup-
ply with suitable MCB(s) and RCCB.
> To disconnect the wallbox completely from the electricity grid, the power supply must be inter-
rupted using the upstream MCB(s) and RCCB.
> Ensure that the rated voltage and rated current of the device comply with the parameters of your lo-
cal electricity grid and that the rated output is not exceeded during the charging procedure.
> The wallbox should not be installed in areas of high pedestrian traffic. Installation along thorough-
fares and marked escape routes should be especially avoided.
> Never install the wallbox in a confined space. In particular, you must ensure that the vehicle can
be parked at a suitable distance from the wallbox for charging and connected without any strain on
the charging cable. The distance between vehicle and wallbox should be at least 50 cm and no more
than 5 m. You may deviate from this recommendation depending on the model variant of the wallbox
(length of charging cable) and local conditions.
> You must not under any circumstances make any changes to the housing or the internal wiring of
the wallbox: Any disregard of this instruction represents a safety risk, fundamentally breaches the
guarantee provisions and may void the warranty with immediate effect.
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smart Wallbox Preparations, installation and taking into operation 5
‡ Preparations, installation and
taking into operation.
Introducing the product.
The smart Wallbox model variants are entirely manufactured in Germany and at all times comply with
the regulations and norms for the charging of electric vehicles applicable throughout Europe according
to IEC 61851-1, Mode 3 – please also refer to the section on”Guidelines & Norms.” on page 26. According
to their requirements, users may select from models with charging socket or fixed charging cable, which
are designed for domestic and also for semi-public applications.
We place the highest value on user safety in all our products. To this end, your wallbox provides integrated DC fault current detection, ensuring the proper functioning of upstream RCCBs in case of DC fault
currents.
The wallbox is especially easy to operate during everyday use: Three LED lights in the lower part of the
housing cover allow you to check the current operating status at any time. Should a malfunction occur,
you can identify the cause by its specific LED error code without having to open the housing. After being taken into operation by a specialist contractor, the smart Wallbox is ready for charging at any time,
while each charging process must be separately authorized via the integrated key switch.
Unpacking and components included.
The smart Wallbox package includes a range of accessory components needed for installation and proper operation. Therefore, please check immediately after unpacking (together with the customer, if required) whether the following components are included:
Component Quantity Description
Wallbox 1
Charging station, consisting of plastic housing with lockable cover
and separate mounting plate.
Quick start guide 1 Quick start guide including safety notices in printed form
Installation kit 1
Set of fixings for wall mounting, consisting of 2 x 4 screws as well as
matching wall plugs, triangular key, key for the key switch (2 pcs),
strain relief including screws (2 pcs), sealing grommets for openings
at the back of the housing (3 pcs)
Should one or more components be missing after unpacking, please contact your local smart partner
immediately.
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Identifying your model variant.
The smart Wallbox is available in a range of model variants that are mechanically and electrically tailored to different usage patterns.
An additional product label with the specific smart product identification number for the wallbox is located on the underside of the
wallbox. For identification, the model code (A000 906 XX XX) as well
as the power supply ratings (voltage, frequency, current) indicated
below it are especially relevant.
When you open the housing cover for installation, you will find
behind it an additional product information label on the lower part
of the electronic components cover, which will also carry the ABL
model number.
Using the smart product identification number, please always ensure before installation that your wallbox model variant is the one
whose installation is described in this document.
The following wallbox model variant is the subject of this manual:
smart product
identification number
ABL
model number
Grid connection Model Variant
A0009069106 3W72S2
see product
sticker
Fixed charging cable according to IEC 621962 Type 1, ca. 7.4 m; charging output 7.2 kW
WARNING!
The information and technical specifications contained in this manual relate exclusively to the model variant mentioned in this manual and must not be transferred to other
wallbox models. These variants include specific instruction manuals where necessary.
Should your wallbox variant not be described in this manual, please contact your local
smart technical support service: Do not under any circumstances install the wallbox in
this case, as this could lead to damage to the wallbox, to injury and/or death.
General requirements of the installation site.
Your smart Wallbox is an electrical device and is therefore subject to particular requirements for indoor
and outdoor installation. In selecting the installation site, you must consider the following points:
> Consider all local regulations for electrical installations, fire protection and accident prevention.
> The wallbox must be installed where it is freely accessible to all authorized users.
> A parking spot must also be planned for in front of the wallbox so that the vehicle can at all times be
reached with the integrated or with an external charging cable.
3W22S200001
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smart Wallbox Preparations, installation and taking into operation 7
120 to
140 cm
> The recommended installation height is 120 to 140 cm from the floor to the
lower edge of the housing. This recommendation may be adjusted upwards
or downwards depending on local conditions. Sufficient air circulation must
be ensured at the installation site so that the wallbox is cooled during operation: Always observe the allowed operating temperatures (see “Technical
specifications.” on page 23).
> The mounting area must have an even surface that provides sufficient sta-
bility for installing the wallbox.
> The required mounting area for the smart Wallbox is at least 512 x 429 mm
(H x W). All of the mounting plate of the wallbox must be in contact with the
mounting surface.
> To ensure the safe operation of the wallbox, minimum clearances of 50 cm
must be kept on all sides of the housing.
> In general, the wallbox is engineered for operation in high ambient tem-
peratures. However, it must be ensured that the maximum operating temperature is not exceeded through external influences such as direct sunlight
or similar.
> The wallbox meets the requirements for outdoor installation. Outdoors, the
wallbox should only be installed in covered locations that provide sufficient protection from weather-related pollution.
Requirements for the power supply.
The following standards must always be considered for the electrical installation of the smart Wallbox:
> All regulatory requirements for low voltage installations according to IEC 60364-1 and IEC 60364-5-
52 apply.
> Model variant A0009069106 is intended for the rated voltage indicated on the product sticker.
> The installation site must offer a sufficiently dimensioned power supply according to HD 60364-7-
722:2012 (see also “Guidelines & Norms.” on page 26): This power supply must be reserved exclusively for the wallbox and must not be used to supply other electrical devices.
> If necessary, a separate power supply must be installed that is intended exclusively for connecting
the wallbox and complies with the general requirements for cabling and building infrastructure.
> Depending on the desired rated power, the installation of the wallbox may need to be registered with
and/or approved by the local electricity grid operator. Please consult the local regulations of your
electricity grid operator.
> Cable dimensions must be adjusted according to the desired rated power and other aspects (such
as cable length, material, cabling method etc.). The terminal blocks in the wallbox are designed for
cable dimensions of up to 16 mm2.
> The power supply cables may be installed above or below the wall surface: The mounting plate pro-
vides alternative cable inlets at the top and at the rear.
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> The power supply for the wallbox must always be protected by its own MCB and RCCB (at least Type
A): Please always observe current national regulations regarding the selection of MCB and RCCB.
Depending on the country, an RCCB with a different tripping type (e.g. Type B) may be prescribed.
> The wallbox does not have a dedicated ON/OFF switch: If you want to take the wallbox out of opera-
tion, you must always switch the upstream domestic MCB(s) and RCCB to the 0 (OFF) position.
> Please always ensure that the installation requirements listed in this manual are complied with.
Disregard or actions to the contrary may lead to severe injury by electric shock or even death. In
addition, in case of contravention of the notices given, the proper operation of the wallbox cannot
be guaranteed.
PLEASE NOTE!
In some countries, the requirements mentioned in this manual differ from the prerequisites for connecting to the local power grid. In this case, the wallbox must be connected in accordance with the respective type of mains power connection for the country of
installation. You can find an overview of country-specific mains connection schemes on
page 29 in this manual or on the www.yourwallbox.de website using the following link:
www.yourwallbox.de/Mains_Connection_Schemes
Mechanical installation of the mounting plate.
After determining the mounting site for the wallbox, you can begin with mechanical installation. For
installation you will need the following components:
> Power drill or cordless drill (not included)
> Drill bit Ø 10 mm, appropriate for the wall substrate (not included)
> Screwdriver with flat head (2.5 mm blade width), Phillips head (PH1) and torx head (TX40, TX25, TX20,
TX10) bits
> Mounting plate (included)
> Pliers or cutter for breaking or cutting out the cable inlet in the mounting plate (not included)
> Four 8 x 60 wafer head (TX40 bit) screws for fixing the mounting plate (included)
> Four 6 x 25 (TX25 bit) screws for fixing the wallbox housing to the mounting plate (included)
> If required: Wall plugs suitable for the mounting substrate (included: 10 x 50 nylon wall plugs)
> Spirit level if required (not included)
DANGER!
Always observe the 5 golden rules of electrical installation:
1. Cut off all voltage sources
2. Secure all cut-off devices
3. Verify absence of voltage
4. Ground and short-circuit
5. Cover or bar access to adjacent components under voltage
Always deactivate the MCB(s) and RCCB allocated to the wallbox in the domestic power supply before you begin installation. Also ensure that the MCB(s) and RCCB cannot be reactivated during installation. Otherwise, there is a risk of severe injury through electric shock
or even death!
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smart Wallbox Preparations, installation and taking into operation 9
Proceed as follows to drill the holes using the mounting plate:
1. Ensure that a sufficiently dimensioned power supply is available at the desired installation site.
Otherwise, a power supply must be installed especially.
2. The mounting plate has pre-molded cable inlets
for the power supply on its upper edge as well in
the middle of its surface. According to the power
supply at the installation site (and as required),
please remove one of the plastic tongues intended for the power supply cable with a suitable pair of pliers, a cutter or drill.
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3. Place the mounting plate on the chosen mounting surface: Use a spirit level if required. Mark
the drill holes.
4. Drill the mounting holes as marked (Ø 10 mm).
Insert the supplied wall plugs for the mounting
screws if required.
5. Fix the mounting plate in position with a screwdriver (TX40 bit) and the wafer head screws (8 x
60) included.
PLEASE NOTE: In case the power supply enters
from the rear, you must first thread the cable
through the opening in the connection area in
the lower third of the mounting plate before
screwing the plate into position.
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6. For the cable to enter from the top, you must install the power supply such that it is inserted
into the connection area from above and can
be fixed using its allocated strain relief.
PLEASE NOTE: The strain relief is not required if
the power supply enters from the rear.
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7. Now open the housing cover of the wallbox using the triangular key supplied and flip it
towards the front.
PLEASE NOTE: Take special care with this and
protect the housing cover against scratching
and other external damage. If possible, only remove the protective film from the housing cover
just before completing installation.
8. Use the screwdriver to loosen the TX20 screw
holding the internal electronic components cover in place and remove it. Keep the screw in a
safe place.
9. The wallbox includes three custom sealing membranes for the openings in the lower part of the
wallbox: Insert these and cut a slit into the large
sealing membrane: Now insert the supply cable
through this opening.
10. Hang the wallbox onto the mounting plate by
inserting the screw in the center of the upper
part at the rear into the respective opening in
the mounting plate: this already protects the
wallbox from falling.
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smart Wallbox Preparations, installation and taking into operation 11
11. Now fix the wallbox to the mounting plate using the screwdriver (TX25 bit) and the four 6 x
25 screws included. The wallbox is now securely
fastened to the mounting plate.
12. If using a power supply with flexible wires, ensure that the stripped ends are fitted with wire
end ferrules. Loosen the lower screws in the terminal blocks, insert the wires into their respective terminal and tighten with a torque of 2.5 to
3 Nm. The wiring sequence is shown in the following diagram and table.
The supply cable for the single phase model variant A0009069106 is connected as follows:
Designation Wire colors Connection coding
Current-carrying conductor phase 1 Brown L1
Neutral Blue N
Protective earth Green-Yellow PE
DANGER!
Please note that the electronic components of your wallbox will be damaged if you apply a
voltage above 250 V between the L1 current-carrying conductor and neutral.
PLEASE NOTE!
In some countries, the requirements mentioned in this manual differ from the prerequisites
for connecting to the local power grid. In this case, the wallbox must be connected in accordance with the respective type of mains power connection for the country of installation. You can find an overview of country-specific mains connection schemes on page 29
in this manual or on the www.yourwallbox.de website using the following link:
www.yourwallbox.de/Mains_Connection_Schemes
PE L1 L1 N N PE
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PLEASE NOTE!
The smart Wallbox is preset for a charging current of 16 A by the factory. Should your
domestic power supply provide a lower or higher charging current, you must reset
the preset current for the wallbox accordingly before you replace the electronic components cover and then take the wallbox into operation. This is described in detail
in section “Glossary & Definitions.” on page 27 and following.
Please note that the rated current indicated on the product label and configured in the firmware must under no circumstances be exceeded.
13. Replace the electronic components cover inside
the housing and fix it with its torx screw (TX20
bit).
14. Flip the housing cover upwards so that it clicks
into the housing and lock it with the triangular
key supplied.
Taking the wallbox into operation.
After mechanical and electrical installation, you must check the correct functioning of the smart Wallbox for operation and resolve any malfunctions or installation errors that may have occurred.
Proceed as follows to take the wallbox into operation:
1. Switch on all upstream MCB(s).
2. In addition, switch on the external RCCB (connection of the wallbox to the electricity grid is established).
When the wallbox is reconnected to the electricity grid, it will initiate the start-up procedure: This
includes an internal test of the electronics to ensure correct functioning. The internal check routine is
indicated by the LEDs on the front of the wallbox as follows.
LED display Description
All three LEDs flash once …
... and then go out.
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smart Wallbox Preparations, installation and taking into operation 13
LED display Description
Then, the blue LED and the green LED flash to indicate the current version of the software (not relevant for operation).
On completion the blue LED
flashes every 5 seconds, the green LED and the red LED go out. The
vehicle can now be connected for charging. The charging procedure itself is described in the operating
manual included.
PLEASE NOTE!
To complete electrical installation, the protective devices of the wallbox must be checked in
testing mode for correct functioning. Testing mode is described in section “Glossary & Definitions.” on page 27 and following.
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‡ Error detection and solutions.
Should a malfunction occur during operation of the smart Wallbox, this is shown by the indicator LEDs
on the lower part of the housing cover as an error code. To indicate certain operating states, the LEDs
may...
... be illuminated
(continuous ON)
... flash
... be extinguished
(continuous OFF).
The following chapter describes how you recognize operating states as well as error codes and which
measures you can take to resolve them.
Operational disruptions and solutions.
For secure operation, the wallbox must be protected by external MCB(s) and RCCB in the domestic power
supply. To take suitable measures and restore operation in case of malfunction, you must first clearly
identify the type of error. The following errors may occur:
Type of error Possible cause Suggested solution
LEDs are not
functioning.
The wallbox does not
have a power supply.
The power supply is interrupted within the domestic
electrical infrastructure: Check the upstream MCB(s)
and RCCB and switch them back on if required. If the
error repeats or occurs permanently, contact your local smart technical support.
The wallbox has not
been connected in accordance with the respective type of mains
power connection for
the country of installation.
Check your mains connection scheme using the overview of country-specific mains connection schemes on
page 29 in this manual or on the www.yourwallbox.de
website using the following link:
www.yourwallbox.de/Mains_Connection_Schemes
If necessary, please change your mains connection
scheme according to this overview.
An internal fault has
occurred in the wallbox.
The wallbox must be replaced. In this case, please contact your local smart technical support.
The electric vehicle
is not recognized.
The charging cable is
not properly plugged
into the vehicle or the
wallbox.
Remove the charging connector from the vehicle and
plug it back in: Should the error persist, check the
Mode 3 charging cable and contact your local smart
technical support.
The indicator LEDs
show an error
message.
The wallbox detects a
malfunction.
Please reinitiate the charging procedure: If the error
repeats or occurs permanently, take the wallbox out
of operation (see “Taking the product out of and back
into operation.” on page 21) and contact your local
smart technical support.
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smart Wallbox Error detection and solutions 15
PLEASE NOTE!
Should the power supply be faulty, please take the wallbox out of operation (see “Taking
the product out of and back into operation.” on page 21) and contact your local smart
technical support.
Error codes and solutions.
To represent certain errors, the indicator LEDs will illuminate and flash in a specific, repeating pattern. Error codes F1 to F10 are displayed at 200 ms intervals: LEDs may be illuminated or extinguished
permanently, or may flash for 200 ms. You can find the correlations between visual display and errors
in the following list:
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F1: The main contactor of the wallbox does not
open.
The green LED flashes four times, the blue LED
is OFF, the red LED is continuously ON.
Error F2: The firmware has detected a disallowed op-
erating state during the initial or periodic self-test.
The green LED flashes three times, then the
blue LED flashes once, the red LED is continuously ON.
Solution: In both cases, switch the power supply off and then back on again. If the error continues to
occur, take the wallbox out of operation (see “Taking the product out of and back into operation.” on page
21) and contact your local smart technical support.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F3: The internal DC fault current module has de-
tected a DC fault current.
The green and blue LEDs alternately flash twice
each, the red LED is continuously ON.
Solution: If the error occurs for the first time, the charging procedure is interrupted for 30 seconds and
then restarted automatically. If the error occurs again immediately, the charging procedure is terminated: a new charging procedure is only possible after disconnecting the vehicle from the wallbox.
There is possibly an electrical fault in the charging system of the vehicle. Do not charge the vehicle and
immediately contact a qualified specialist repairer. In addition, always consider the notices provided in
the operating manual of the vehicle.
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200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F7: The vehicle demands a charging procedure
with ventilation.
The blue LED flashes twice, the green LED is
OFF, the red LED is continuously ON.
Solution: The wallbox automatically reinitiates the charging procedure every 60 seconds: If the error
continues to occur, please contact your local smart technical support. Charging vehicles that require
ventilation during the charging procedure is not possible with the smart Wallbox.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F8: A short circuit has been detected between
the pilot contact CP and the protective earth PE or the
communication interface of the vehicle is faulty.
The green LED flashes twice, the blue LED is
OFF, the red LED is continuously ON.
Solution: The wallbox automatically reinitiates the charging procedure every 60 seconds: If the error
continues to occur, check the Mode 3 charging cable. If the cable does not show signs of damage, the
vehicle must be checked: Please contact a qualified specialist repairer.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F9: The electrical current monitoring module
has detected that the charging current is exceeding
the preset maximum current.
The green LED flashes four times, every fourth
time the blue LED also flashes, the red LED is
continuously ON.
Solution: The wallbox automatically reinitiates the charging procedure every 60 seconds: If the error
continues to occur, the Mode 3 charging cable or the vehicle must be checked: Please contact a qualified
specialist repairer.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F10: The temperature monitor has detected a
temperature above 80° Celsius inside the housing.
The green LED flashes four times, the blue LED
also flashes every third and fourth time and the
red LED is continuously ON.
Solution: The temperature monitor interrupts the charging procedure.
> After 10 minutes, the charging procedure is automatically reinitiated if the temperature inside the
housing has fallen to below 70° Celsius.
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smart Wallbox Error detection and solutions 17
> The charging procedure is reinitiated immediately as soon as the temperature inside the housing
falls to below 60° Celsius.
If the error repeats or persists, the wallbox must be cooled and/or shaded more effectively at the installation site. If the error continues to occur, the vehicle must be checked: Please contact a qualified
specialist repairer.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F16: Data transfer to the integrated electrical
current monitor is disrupted. The maximum charging
current is limited to 10 A while this error occurs.
The blue and the green LED are continuously
ON, the red LED flashes twice.
Solution: Charging operations can continue, but the charging output will be reduced. If the error repeats
or occurs permanently, take the wallbox out of operation (see “Taking the product out of and back into
operation.” on page 21) and contact your local smart technical support.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms
Description
Error F17: The temperature monitor has detected a
temperature above 60° Celsius inside the housing.
The maximum charging current will be limited to 6 A.
The blue and the green LED are continuously
ON, the red LED flashes twice.
Solution: Charging operations can continue, but the charging output will be reduced. If the error repeats
or persists, the wallbox must be cooled and/or shaded more effectively at the installation site. If the error continues to occur, the vehicle must be checked: Please contact a qualified specialist repairer.
WARNING!
If the wallbox continues to or permanently displays error messages, take the wallbox out
of operation (see “Taking the product out of and back into operation.” on page 21) and
contact your local smart technical support. Repairs may have to be carried out before
charging procedures can resume.
Page 22
Setup and testing modes.
If a lower or higher charging current is provided by the domestic power supply, the factory preset for
the smart Wallbox (16 A) can be altered in setup mode via the internal rotary encoders. However, the
rated current indicated on the product label must not be exceeded under any circumstances.
Setup mode.
To make adjustments via the rotary encoder, you must first remove the internal electronic components
cover of the wallbox: This is described in steps 7 and 8 page 10 of section “Mechanical installation of
the mounting plate.”.
DANGER!
After opening the cover for the electronic components, dangerous voltages may be present on the inside of the wallbox as well as on components you are able to touch. ALWAYS switch off the MCB(s) and RCCB for the wallbox in the domestic power supply first,
and before you continue in setup or testing mode.
Always observe the 5 golden rules of electrical installation:
1. Cut off all voltage sources
2. Secure all cut-off devices
3. Verify absence of voltage
4. Ground and short-circuit
5. Cover or prevent access to adjacent parts under voltage.
Otherwise there is a risk of severe injury or even death through electric shock!
Two rotary encoders (S1 and S3) are located on the main circuit
board of the smart Wallbox. For normal operations, these must be
set to the 0 position. Only the S1 encoder (located on the left hand
side of the plan) is relevant for changing the maximum charging
current. Always leave the S3 rotary encoder in the 0 position.
Please follow these steps to change the maximum charging current setting of your smart Wallbox:
Working step LED status Note
3. Switch off the power supply for the
wallbox via the upstream MCB(s) and
RCCB.
-
4. Remove the internal electronic components cover. Set the desired value
using the S1 rotary encoder (see table
on page 18).
On the S1 rotary encoder, select
the position for the desired electrical current. Leave the S3 rotary encoder in the 0 position.
5. Replace the internal electronic components cover. Close and lock the
housing cover. Switch the power supply back on via the upstream MCB(s)
and RCCB.
The wallbox will now restart in
setup mode and register the settings of the two rotary encoders.
S1 S3
Page 23
smart Wallbox Error detection and solutions 19
Working step LED status Note
6. The wallbox now restarts in setup
mode.
ca. 10
seconds
If the settings have been successfully saved after approx.
10 seconds, all LEDs will be on.
7. Switch off the power supply via the
upstream MCB(s) and RCCB.
-
8. Remove the internal electronic components cover. Set the S1 rotary encoder to the 0, 1 or F position.
Ensure that the S3 rotary encoder remains set to the 0 position.
9. Replace the internal electronic components cover. Close and lock the
housing cover. Switch the power supply back on via the upstream MCB(s)
and RCCB.
During start-up, the wallbox will
load the new settings from the
memory and then return to normal operating mode (see page
12 and following).
In some circumstances, an error may occur when changing the preset charging current, which will be
indicated by the LED display after you have switched the power supply to the wallbox back on in step 3.
Error description LED status
> The settings could not be saved in the memory.
> The wallbox was set to an electrical current that is not allowed for this
model variant: The preset current is therefore not altered.
In both cases, please continue with step 6 in order to then restart the wallbox for normal operations.
Testing mode
During initial setup and during later operation, you can check the settings of the smart Wallbox in testing mode if there is no vehicle available. To do so, proceed as follows:
Working step LED status Note
1. Switch off the power supply for the
wallbox via the upstream MCB(s) and
RCCB.
-
2. Remove the internal electronic components cover. Set the S1 rotary encoder to the 2, 4 or E position (see table on the next page).
Leave the S3 rotary encoder in
the 0 position.
3. Replace the internal electronic components cover. Close and lock the
housing cover. Switch the power supply back on via the upstream MCB(s)
and RCCB.
-
Page 24
Working step LED status Note
4. The wallbox will now start up in testing mode.
-
DANGER!
During testing mode, dangerous currents are applied to the charging contacts of the wallbox, which present a danger to life and limb: do not touch these contacts under any circumstances and proceed with the following actions using extreme caution. Otherwise,
there is a risk of severe injury through electric shock or even death!
Working step LED status Note
5. With the wallbox in testing mode, you
can now measure the voltage at each
phase of the charging connector. Measuring the signal at the CP contact
(against PE), the frequency, as well as
the duty cycle are also possible.
ca. 10
minutes
The flashing LEDs indicate that
the wallbox is switched on and a
voltage is applied to the charging contacts. Therefore proceed
with extreme caution!
After approx. 10 minutes, the
voltage is switched off automatically (all LEDs are illuminated).
6. To terminate testing mode, switch off
the power supply of the wallbox via
the upstream MCB(s) and RCCB.
-
7. Remove the internal electronic components cover. Set the S1 rotary encoder to the 0, 1 or F position.
Ensure that the S3 rotary encoder remains set to the 0 position.
8. Replace the internal electronic components cover. Close and lock the
housing cover. Switch the power supply back on via the upstream MCB(s)
and RCCB.
During start-up, the wallbox will
load the new settings from the
memory and return to normal
operating mode.
Settings for the S1 and S3 rotary encoders.
The following settings can be selected using the S1 rotary encoder on the left:
Position Description Explanation
0 Normal operation Setting for normal charging operations
1 no function -
2 Testing mode
Measuring voltage (contactor closed) and communications
(CP) possible at the charging contacts in order to test functionality without a vehicle
3 Setting device ID
Device ID input possible via S3 rotary encoder (see next
page)
4 Testing mode See position 2
Page 25
smart Wallbox Error detection and solutions 21
Position Description Explanation
5
Setting the maximum
charging current
8 A
6 10 A
7 13 A
8 16 A
9 20 A
A 30 A
B 32 A
C 64 A
D
Return to factory setting (16 A)
E Testing mode See position 2
F Normal operation Setting for normal charging operations
The following settings can be selected using the S3 rotary encoder on the right:
Position Description Explanation
0 Normal operation Setting for normal and testing operations
1 0x01
When the S1 rotary encoder is set to position 3 (see above)
you can allocate the wallbox a different device ID using
the positions of the S3 encoder. Changing the device ID is
intended for future applications and currently does not
affect the operation of the wallbox. It is therefore recommended not to make any changes and to generally leave
the S3 rotary encoder in the 0 position.
2 0x02
3 0x03
4 0x04
5 0x05
6 0x06
7 0x07
8 0x08
9 0x09
A 0x0A
B 0x0B
C 0x0C
D 0x0D
E 0x0E
F 0x0F
Taking the product out of and back into operation.
If required, you can take the wallbox out of operation. To take the wallbox out of operation, please proceed as follows:
1. Switch off the external RCCB (connection to the electricity grid is interrupted).
2. In addition, switch off the upstream MCB(s).
3. Always observe the five golden rules of electrical installation!
Now, no charging procedure can be carried out with the wallbox and it can be uninstalled if required.
To take the wallbox back into operation at a later time, please proceed as follows:
1. Switch on the upstream MCB(s).
2. In addition, switch on the external RCCB (connection to the electricity grid is established).
Page 26
When the smart Wallbox is reconnected to the electricity grid, it will initiate the start-up procedure:
As described in section “Taking the wallbox into operation.” on page 12 , the vehicle can now be connected for charging.
Returning your wallbox.
Should your wallbox display error messages permanently during installation or subsequent operation,
or if it does not function properly, contact your local smart technical support. If the error can still not
be resolved, repairs must be carried out. For this purpose, you must take the wallbox out of operation,
uninstall it and return it via smart technical support.
In addition to the wallbox itself, you must include the 'Checklist for returns' document with the parcel.
Please ensure that the data entered in the document are correct and complete, and that the document
has been signed by the customer as well as the installing technician. Otherwise, repairs cannot be carried out.
You can find the 'Checklist for returns' document on the www.yourwallbox.de website by following this
link:
www.yourwallbox.de/RMA-document
Page 27
smart Wallbox Appendix 23
‡ Appendix.
Technical specifications.
Model Variant A0009069106
Compliance IEC 61851-1 / 61439-7
Grid connection for supply cable sizes of max. 3 x 16 mm²
Rated voltage see product sticker
Rated current 32 A, single phase
Rated frequency 50 Hz
Max. output 7.2 kW
Charging outlet Type 1 charging cable, ca. 7.4 m
Circuit-protection devices DC-RCM electronic DC fault current detector, I
Δn d.c.
≥ 6 mA
Control / Customization internal RS485 interface (no user/installer access)
Operating temperature -30°C to 50°C
Storage temperature -30°C to 85°C
Relative humidity 5 to 95% (no condensation)
Class of protection I
Overvoltage category III
Degree of pollution 3
Degree of protection (housing) IP54
Impact strength IK08
Dimensions incl. mounting plate 492 x 400 x 194 mm (H x W x D)
Dimensions w/o mounting plate 492 x 400 x 162 mm (H x W x D)
Mounting plate dimensions 477.9 x 376.4 x 32 mm (H x W x D)
Maximum elevation ≤ 2,000 m AMSL (above mean sea level)
Weight per unit incl. mounting plate ca. 14 kg
Weight per unit w/o mounting plate ca. 13 kg
Page 28
Scale drawings and dimensions.
The smart Wallbox is delivered fully assembled and quality checked. All dimensions as well as the
mounting points are indicated in the scale drawings below.
Mounting plate.
Plan and elevation (all dimensions in mm)
33
376
478
Page 29
smart Wallbox Appendix 25
Wallbox with fixed charging cable.
Plan and elevation (all dimensions in mm)
394
143
492
134
194
Contact chart Type 1/Type 2.
Type 2 Type 1
N
L3
PP
PE
L1
L2
CP
CS
L2/N
PE
CP
L1
Page 30
Guidelines & Norms.
The smart Wallbox complies with the following standards and protection ratings:
General guidelines.
Guideline Explanation
2014/30/EU EMC Guideline
2011/65/EU RoHS 2 guideline
2012/19/EU WEEE Guideline
2014/35/EU Low voltage directive
ElektroG Electrical and Electronic Device Statute
Device safety standards.
Standard Explanation
IEC 61851-1 Ed 2.0:2010 Conductive charging systems for electric vehicles – Part 1: General re-
quirements
IEC/TS 61439-7:2014 Part 7: Switching device combinations for specific applications such as
marinas, campgrounds, market squares, charging stations for electric
vehicles
DIN EN 61851-1: 2012-01 Conductive charging systems for electric vehicles – Part 1: General re-
quirements
E DIN EN 61851-22:2011-04 Conductive charging systems for electric vehicles – Part 22: AC charg-
ing station for electric vehicles
HD 60364-7-722:2012 Low voltage installations – Part 7-722: Power supply for electric ve-
hicles
Classes of protection & Degrees of protection.
Class of protection /
Degree of protection
Explanation
The device complies with IEC protection class 1.
IP 44
Degree of protection of the device: Protection against the intrusion of solid particles more than 1 mm in diameter and against splashing water (model variant:
A0009069406).
IP 54
Degree of protection of the device: Protection against touch, dust in harmful
quantities and protection from splashing water (model variant: A0009069106)
Page 31
smart Wallbox Appendix 27
CE certification and compliance declaration.
The smart Wallbox carries the CE mark. The associated declaration of compliance is
available for download in electronic format at www.yourwallbox.de.
Glossary & Definitions.
In the following, important abbreviations and terms used in this manual are explained.
Abbreviation Explanation Meaning
DC Direct Current Direct current
DC-RCM
Direct Current R
esidual
Current Monitor
Monitoring device for detecting DC fault currents
LED Light Emitting Diode Light-emitting diode
MCB Miniature Circuit Breaker Residual current circuit breaker
RCCB
Residual C
urrent operated
Circuit-Breaker
FI residual current circuit breaker
Trademarks.
All trademarks mentioned in this manual including those that may be protected by third parties are,
without restriction, subject to the regulations of the respectively applicable trademark law and the
property rights of the respective registered owners.
All trademarks, trading names or company names marked here as such are or may be trademarks or
registered trademarks of their respective owners. All rights not explicitly granted here are reserved.
The absence of explicit identification of trademarks used in this manual must not lead to the conclusion
that a name is free from the rights of third parties.
Intellectual Property & Copyright.
Copyright © 2017
Version 1.1,SMART-IM-Wallbox-2017-03-06
All rights reserved.
Any information in this manual may be changed without prior notice and does not represent any obligation on the part of the manufacturer.
Illustrations in this manual may show designs different from the delivered product and do not represent
any obligation on the part of the manufacturer.
The manufacturer does not take responsibility for any loss and/or damages that occur because of the
data or possible misinformation contained in these instructions.
This manual, in its entirety or in parts, must not be reproduced, stored electronically or otherwise
transmitted electronically, electrically, mechanically, optically, chemically, by photocopy or as an audio
recording without the written permission of the manufacturer.
Page 32
Disposal advice.
For the preservation and protection of the environment, the prevention of pollution
and in order to improve the recycling of resources, the European Commission has issued a guideline (WEEE-Guideline 2002/96/EC and EAG-VO) according to which electrical and electronic devices are taken back by the manufacturer in order to have
them properly disposed of or recycled.
Therefore, devices marked with this symbol may not be disposed of as part of unsorted domestic waste inside the European Union: Please inquire with your local authorities regarding proper disposal.
The materials are recyclable as marked. By re-using, recycling or through other forms
of processing obsolete devices, you make an important contribution to environmental
protection.
Page 33
smart Wallbox Appendix 29
Mains Connection Schemes.
Country Local frequency
Local voltage
(domestic applications)
Phase L1 Phase L2 Phase L3 Neutral 1-ph 3-ph
Albania
50 Hz 230 / 400 V L1 L2 L3 N x
Argentina
50 Hz 220 / 380 V L1 L2 L3 N x
Australia
50 Hz 230 / 400 V L1 N x
Azerbaijan
50 Hz 230 / 400 V L1 L2 L3 N x
Bahrain
50 Hz 230 / 400 V L1 L2 L3 N x
Brazil
60 Hz
110 / 220 V L1 L2 x
220 / 400 V L1 N x
127 / 220 V L1 L2 x
220 / 380 V L1 L2 L3 N x
Cayman Islands
60 Hz 120 / 240 V L1 L2 x
Chile
50 Hz 220 / 380 V L1 L2 L3 N x
China
50 Hz
127 / 220 V L1 L2 x
220 / 380 V L1 L2 L3 N x
Colombia
60 Hz 110 / 220 V L1 L2 x
Eurasian Customs
Union (Belarus,
Kazakhstan, Russia)
50 Hz 230 / 400 V L1 L2 L3 N x
French Polynesia
(Tahiti)
60 Hz 220 V L1 N x
Hong Kong
50 Hz 220 / 380 V L1 L2 L3 N x
India
50 Hz
220 / 380 V
L1 L2 L3 N x230 / 400 V
240 / 415 V
Indonesia 50 Hz
127 / 220 V L1 L2 x
220 / 380 V L1 L2 L3 N x
Israel
50 Hz 230 / 400 V L1 L2 L3 N x
Jamaica
50 Hz 110 / 220 V L1 L2 x
Japan
50 / 60 Hz 200 V L1 L2 x
Jordan
50 Hz 220 / 380 V L1 L2 L3 N x
Kuwait
50 Hz 240 / 415 V L1 L2 L3 N x
Laos
50 Hz 230 / 400 V L1 L2 L3 N x
Lebanon
50 Hz 220 / 380 V L1 L2 L3 N x
Malaysia
50 Hz 240 / 415 V L1 L2 L3 N x
Macedonia
50 Hz 230 / 400 V L1 L2 L3 N x
New Zealand
50 Hz 230 / 400 V L1 N x
Oman
50 Hz
220 / 380 V
L1 L2 L3 N x
240 / 415 V
Pakistan 50 Hz 230 / 400 V L1 L2 L3 N x
Panama
60 Hz 220 V L1 L2 x
Qatar
50 Hz 240 / 415 V L1 L2 L3 N x
Saudi Arabia
60 Hz
127 / 220 V L1 L2 x
220 / 380 V L1 N x
Singapore
50 Hz 240 / 415 V L1 N x
South Africa
50 Hz 230 / 400 V L1 L2 L3 N x
South Korea
60 Hz 220 / 380 V L1 N x
Sri Lanka
50 Hz 230 / 400 V L1 L2 L3 N x
Page 34
Country Local frequency
Local voltage
(domestic applications)
Phase L1 Phase L2 Phase L3 Neutral 1-ph 3-ph
Taiwan
60 Hz
110 / 220 V L1 L2 x
220 / 440 V L1 N x
Thailand
50 Hz 220 / 380 V L1 L2 L3 N x
Ukraine
50 Hz 230 / 400 V L1 L2 L3 N x
United Arab Emirates
50 Hz
220 / 380 V
L1 L2 L3 N x
240 / 415 V
Vietnam 50 Hz
127 / 220 V L1 L2 x
220 / 380 V L1 L2 L3 N x
Region Country Local frequency
Local voltage
(domestic applications)
Phase L1 Phase L2 Phase L3 Neutral 1-ph 3-ph
Europe
(without Norway and UK)
50 Hz 230 / 400 V
L1 N x
L1 L2 L3 N x
Norway
50 Hz
110 V L1 N x
230 / 400 V L1 L2 L3 N x
UK
50 Hz 240 / 415 V L1 N x
Page 35
smart Wallbox 31
Page 36
smart – a Daimler Brand
Daimler AG, smart/MM, H336, Mercedesstr. 137, 70327 Stuttgart
www.smart.com
The manufacturer may have made minor technical modications to the product after publication of this installation manual. This may also have led to minor discrepancies in
the appearance of the product. Any color differences are a result of the printing process.
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