This equip ment has be en tested and found to compl y wi th the limits for a Class A dig ital de vice , p ursuantto Part 15 of the FCC Rules . These limits are desi gned to
pro vide reasonable prote ction against harmful interfer ence when the equipment i s o pe rated in a commercial environment. T his e quipment g enerates , use s and
can radi ate rad io freque ncy ener gy and, if not installed and used in accor dance w ith the manufacture r’s instructions, may cause harmful inter ference to radio
communications. Operation of this equipment i n a r esi dential area i s l ikely to cause harmful i nterfere nce i n which case the user will be re quired to cor rec t the
interfere nce at his o wn e xpense .
Trad emark n ot ice
SMARTBoard , S MARTNoteb ook, SMARTMeetingPr o, smarttech, the SMART logo and all SMART taglines are trademarks or reg ister ed trademarks of
SMARTTe chnolo gie sULC in the U .S. and/or o ther countrie s. Windows and InternetExp lor er are either regis tered trade marks o r trademarks of Micro soft
Corpo ration i n the U .S. and/or other co untrie s. Apple , i Mac, Macintosh, Mac, MacOS and MacOSX are trademarks of App le Inc., r egi stere d in the U .S. and o ther
countries. Blu-ray is a trademark of the Blu-ray Disc Association. Crestro n, Ro omView and Roo mView Connected are either trade marks or regis tered trade marks
of Cre stron Electro nics, Inc. in the United States and/or other countries. All other third -party p rod uct and co mpany names may be trademarks of their resp ective
owner s.
This pro duct and/or use there of cover ed by one or more of the follow ing U .S. patents.
www.smarttech.com/patents
10/2014
smar ttech.com/kb/170510
Page 3
Important information
Before you install and use your SMARTBoard interactive whiteboard system, read and understand
the safety warnings and precautions in this user’s guide and the included important information
document. These safety warnings and precautions describe the safe and correct operation of your
interactive whiteboard system and its accessories, helping you to prevent injuries and equipment
damage. Ensure that your interactive whiteboard system is always being used correctly.
In this document, “interactive whiteboard system” refers to the following:
l SMARTBoard 600 series interactive whiteboard
l SMARTUX80 projector
l Accessories and optional equipment
The projector included with your system is designed to work only with certain SMARTBoard
interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for
more information.
Safety warnings, cautions and important
information
Installation
WARNI NG
l Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and damage to the product.
l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
l Two people are required to mount your SMART product because it may be too heavy for
one person to safely maneuver.
When you lift your interactive whiteboard, you and your assistant should stand on either side
of the screen, supporting its weight at the bottom while balancing the top with your other
hands.
ismar ttech.com/kb/170510
Page 4
IMP ORTANT INFORMATION
l When mounting the projector boom on a framed or hollow wall, attach the mounting bracket
to a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall
can fail, resulting in possible personal injury, and damage to the product which may not be
covered by your warranty.
l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.
CAUTION
l Do not operate this unit immediately after moving it from a cold location to a warm location.
When the unit is exposed to such a change in temperature, moisture can condense on the
lens and crucial internal parts. Allow the system to stabilize to room temperature before
operation to prevent possible damage to the unit.
l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause
a malfunction and shorten the life of the projector.
l Avoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
l Do not place your SMART product in direct sunlight or near any appliance that generates a
strong magnetic field.
l If you need to lean the interactive whiteboard against a wall before you mount it, make sure
it remains in an upright position, resting on the pen tray brackets, which can sustain the
weight of the interactive whiteboard.
Do not rest the interactive whiteboard on its side or on the top of the frame.
l You must connect the USB cable that came with your SMARTBoard interactive whiteboard
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid
damage to the SMARTBoard interactive whiteboard.
IMPORTANT
iismar ttech.com/kb/170510
Page 5
IMP ORTANT INFORMATION
l The SMARTBoard 680i6 and 685i6 interactive whiteboard system textless installation
guide is also available online (smarttech.com/kb/170498).
l Make sure an electrical socket is near your SMART product and remains easily accessible
during use.
l Using your SMART product near a TV or radio could cause interference to the images or
sound. If this happens, move the TV or radio away from the projector.
Operation
WARNI NG
l If you are using an external audio system, use only the power supply included with that
product. Using the wrong power supply might create a safety hazard or damage the
equipment. If in doubt, refer to the specification sheet for your product to verify the power
supply type.
l Do not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard
interactive whiteboard.
Do not climb on, hang from or suspend objects from the projector boom.
Climbing on the interactive whiteboard or projector boom could result in
personal injury or product damage.
CAUTION
l Do not block the projector’s ventilation slots and openings.
l If dust or small items prevent pen tray buttons from being pressed or cause constant button
contact, remove the obstructions carefully.
IMPORTANT
l If you have peripheral devices that do not use a 3.5 mm phone jack audio in/out, a DB15
VGA video input connector or an HDMI™ video connector, or that do not use a 4-pin power
mini-DIN output connector to provide power to other SMARTproducts, you may need to
purchase third-party adapters.
l Keep your remote control in a safe place because there is no other way to access menu
options.
l Do not disconnect cables from the ECP to connect peripheral devices because you could
iiismar ttech.com/kb/170510
Page 6
IMP ORTANT INFORMATION
disconnect controls for your interactive whiteboard.
l Disconnect the product from its power source when it’s not used for a long period.
Other precautions
If you own a SMARTproduct other than a SMARTBoard interactive whiteboard system, refer to the
installation manual for your product for relevant warnings and maintenance instructions.
Environmental requirements
Before you install your SMARTBoard interactive whiteboard system, review the following
environmental requirements.
Environmental
requirement
Operating temperature
Storage temperature
Humidity
Water and fluid
resistance
Dust
Electrostatic discharge
(ESD)
Parameter
41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)
l
41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)
l
-4°F to 122°F (-20°C to 50°C)
l
5% to 95% storage relative humidity, non-condensing
l
5% to 85% operating relative humidity, non-condensing
Humidity above 80% could cause slight wrinkling in the screen
l
surface sheet. The wrinkles disappear when the humidity lowers.
Intended for indoor use only. Doesn’t meet any salt-spray or water
l
ingress requirements.
Don’t pour or spray liquids directly onto your interactive whiteboard,
l
the projector or any of its sub-components.
Intended for use in office and classroom environments. Not for
l
industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation. Periodic cleaning is required in
areas with heavier dust. See
Cleaning the projector
on page27 for
information on cleaning the SMARTUX80 projector.
EN61000-4-2 severity level 4 for direct and indirect ESD
l
No malfunction or damage up to 8kV (both polarities) with a
l
330ohm, 150 pF probe (air discharge)
Unmated connectors meet no malfunction or damage up to 4kV
l
(both polarities) for direct (contact) discharge
Cables
ivsmarttech.com/kb/170510
All SMARTBoard interactive whiteboard system cables should be
l
shielded to prevent potential accidents and degraded video and
audio quality.
Page 7
IMP ORTANT INFORMATION
Environmental
requirement
Conducted and
radiated emissions
Parameter
EN55022/CISPR 22, Class A
l
vsmarttech.com/kb/170510
Page 8
Page 9
Contents
Important in format ioni
Safety warnings, cautions and important informationi
Environmental requirementsiv
Chapter 1: Abou t your interact ive whit eboard syst em1
SMARTBoard 685ix2 interactive whiteboard system features1
Included accessories5
Chapter 2: I nstalling your in teract ive whit eboard system7
Choosing a location7
Choosing a height8
Routing the cables8
Installing SMART software8
Setting up the projector image9
Integrating your system with peripheral devices12
Locking the pen tray to your interactive whiteboard12
Chapter 3: Using your interact ive whiteboard syst em13
Using your projector13
Using your interactive whiteboard22
Using the Extended Control Panel (ECP)22
Chapter 4: Maint aining your interactive whiteboard syst em25
Maintaining your interactive whiteboard25
Cleaning the projector27
Focusing and adjusting the projector image27
Removing and replacing the projector lamp module27
Resetting the lamp hours29
Replacing the remote control battery30
Chapter 5: Trou bleshooting your interactive whiteboard syst em31
Before you start32
Determining your interactive whiteboard system’s status34
Resolving interactive whiteboard issues36
Resolving projector issues37
Resolving audio issues43
Resolving network communication issues44
Resolving ECP issues45
Accessing the service menu45
viismar ttech.com/kb/170510
Page 10
CONTENTS
Transporting your interactive whiteboard system46
Appendix A: R emotely managing your system t hrough a network interface47
Web page management47
Simple Network Management Protocol (SNMP)55
Crestron® RoomView®55
Appendix B: Remot ely managing your system through an RS-232 serial interface57
Connecting your room control system to the SMARTUX80 projector58
Projector programming commands60
Appendix B: Adjusting projector settings73
Appendix C: Int egrating other devices81
Video format81
Connecting peripheral sources and outputs84
Appendix D: Remote cont rol code definitions87
Appendix E: Hardware environ ment al compliance89
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and
BatteryDirectives)89
Batteries89
Mercury89
More information89
Index91
viiismar ttech.com/kb/170510
Page 11
Chapter 1
system
SMARTBoard 685ix2 interactive whiteboard system features1
SMARTBoard 600 series interactive whiteboard2
SMARTUX80 projector3
Extended Control Panel (ECP)4
Included accessories5
Remote control5
Pens5
Eraser5
Hardware mounting kit6
Your SMARTBoard interactive whiteboard system combines the following components:
l SMARTBoard 600 series interactive whiteboard
l SMARTUX80 projector
l Accessories and optional equipment
This chapter describes the features of your interactive whiteboard and provides information about
product parts and accessories.
SMARTBoard 685ix2 interactive whiteboard
system features
Your SMARTBoard 685ix2 interactive whiteboard system uses the WXGA (16:10) ultra-short-throw,
high-offset SMARTUX80 projector. It delivers high-definition, high performance interactivity that is
virtually shadow-free and glare-free.
The modular and expandable hardware and software architecture of your interactive whiteboard
system enables you to do everything you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate
video clips and more—just by touching the interactive surface.
1smar ttech.com/kb/170510
Page 12
CHAPTER 1
ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM
The projector also supports video and audio connections from a variety of devices, including DVD
and Blu-ray™ players, document cameras, and other high-definition sources, and can project media
from these sources onto the interactive screen.
When you use SMART software with your SMARTBoard 685ix2 interactive whiteboard system,
you can write over any application in digital ink using a pen tray pen or your finger, and then save
these notes for future reference and distribution.
SMARTBoard 600 series interactive whiteboard
Your SMARTBoard 600 series interactive whiteboard has many features, including a resistive
touch screen and a pen tray.
The SMARTBoard 600 series interactive whiteboard performs well with the SMARTUX80
projector because of the projector's exceptional color performance, aspect ratio, input response
and short-throw image distance.
Other features of your interactive whiteboard include the
following:
l A pen tray that automatically detects when you pick up a pen
tray pen or the eraser
l Pen tray buttons that activate the on-screen keyboard,
right-click, Orientation and Help functions
l A durable tear-resistant surface optimized for projection and
easily cleaned with whiteboard cleaner
l A security cable lock feature that enables you to lock your interactive whiteboard to help
safeguard it from theft
For more information about your SMARTBoard interactive whiteboard, see the
and D600 series interactive whiteboard installa tion and user’s guide
(smarttech.com/kb/001414).
SMARTBoard 600
NOTE
Because of its wide-screen format, the SMARTUX80 projector is compatible only with
SMARTBoard 685 interactive whiteboards, and not with SMARTBoard 640, 660, 680, 690,
D680 or D690 interactive whiteboards.
2smar ttech.com/kb/170510
Page 13
CHAPTER 1
ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM
SMARTUX80 projector
The SMARTUX80 projector system includes an
ultra-short-throw projector for use with SMARTBoard
interactive whiteboards and a sturdy support system ideal for
corporate and classroom environments.
The features of the projector system include the following:
l A wall-mounted, high-offset SMARTUX80 projector
engine that uses single chip DLP® technology by
TexasInstruments™, providing BrilliantColor™ performance, High Contrast, and Gamma 2.1
correction with Bright Classroom, Dark Classroom, sRGB, User and SMART Presentation
modes
l 16:10 aspect ratio
l 3600 ANSI lumens (typical)
l PAL, PAL-N, PAL-M, NTSC, NTSC 4.43, SDTV (480i/p and 576i/p), HDTV (1080p) video system
compatibility
l Native 1280 × 800 resolution
l AppleMacintosh, iMac and VESA® RGB video format standard compatibility
l Remote management via network through an RJ45 cable
OR
Remote management via a serial RS-232 interface
l Connectivity for a second SMARTUX80 projector in a dual interactive whiteboard system
l Self-protection timer for a hot re-strike of the projector lamp
l Protected cable routing through the projector housing and a cable cover that prevent
tampering and clutter
l Secure mounting and installation system that includes a projector padlock loop
l An internal speaker
l Templates and instructions for positioning the system safely
Your SMARTUX80 projector connection panel has the following connections:
l 3.5 mm phone jack audio input connector
l 3.5 mm phone jack audio output connector
l DB15F (DE-15F) RGB VGA video input connector
3smarttech.com/kb/170510
Page 14
CHAPTER 1
ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM
l DB9F (DE-9F) RS-232 connector
l HDMI 1In input connector
l HDMI 2 In input connector
l Power
l USBB connector for service access
l RJ45 (8P8C modular) connector for local area network connections
l RJ45 (8P8C modular) connector for dual interactive whiteboard systems
l 7-pin mini-DIN connector
l 4-pin power-DIN 5V/2A output connector
Extended Control Panel (ECP)
Your projector system’s ECP attaches to the bottom frame
of your interactive whiteboard. The ECP features controls
for power, source selection and volume adjustment, as
well as an integrated USB hub that enables you to switch
seamlessly between two connected computers.
Connection receptacles for your source inputs include:
l One USB A receptacle on the front of the ECP for USB drives
l Two USB A receptacles behind the interactive whiteboard
l One captive USB B receptacle for your primary computer
l One DB15M receptacle behind the interactive whiteboard for connecting to the projector
l One USB B receptacle behind the interactive whiteboard for connecting a secondary
computer
l Three RCA jacks on the front of the ECP (not connected to the projector and not used in the
system)
4smarttech.com/kb/170510
Page 15
CHAPTER 1
ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM
Included accessories
The following accessories are included with your interactive whiteboard system.
Remote control
The remote control enables you to control the system and set up your projector. Use
the remote control to access menu options, system information and input selection
options.
Pens
The pens have rubberized grip areas and are colored to match four colors
of digital ink: black, red, green and blue.
You can use dry-erase markers to replace the included pens, as long as
they’re a similar shape, don’t scratch or mark your interactive whiteboard
surface and reflect infrared light. If the substitute doesn’t reflect infrared
light, the pen tray sensors might not detect the presence of the pen.
NOTE
Some of SMART’s older pens aren’t designed to reflect infrared light and the pen tray sensors
might not detect them reliably.
TIP
Wrap light-colored tape around a substitute pen to improve the reflection of infrared light and
help with tool detection.
Eraser
The eraser resembles a rectangular chalkboard eraser. You can use a
substitute object, as long as it has a similar shape, reflects infrared light and
doesn’t scratch or mark the interactive whiteboard surface.
You can add a variety of accessories to your interactive whiteboard to best meet your specific
needs. Purchase these items from your authorized SMART reseller (smarttech.com/where).
For more information on accessories, go to smarttech.com/accessories.
5smar ttech.com/kb/170510
Page 16
CHAPTER 1
ABOUT YOUR INTERACTIVE W HITEBOARD SYSTEM
Hardware mounting kit
You can order a hardware mounting kit from your authorized SMART reseller
(smarttech.com/where). It contains an assortment of screws and wall anchors for several different
wall types (see smarttech.com/kb/160505).
6smar ttech.com/kb/170510
Page 17
Chapter 2
whiteboard system
Choosing a location7
Choosing a height8
Routing the cables8
Installing SMART software8
Setting up the projector image9
Focusing the image9
Aligning the image9
Projector connection diagram10
Integrating your system with peripheral devices12
Locking the pen tray to your interactive whiteboard12
Consult the SMARTBoard interactive whiteboard system installation document included with your
product for instructions on how to install and secure your system.
IMPORTANT
This chapter provides additional considerations and details for installing your interactive
whiteboard system.
Choosing a location
Choose a location for your interactive whiteboard system that’s far from bright light sources, such
as windows and strong overhead lighting. Bright light sources can cause distracting shadows on
your interactive whiteboard and can reduce the contrast of the projected image.
Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive
whiteboard system. Install the projector and your interactive whiteboard on the same flat surface.
For best presentation alignment, mount your interactive whiteboard system in a location that’s
central to your audience’s viewing direction.
For mobile or adjustable installation options, contact your authorized SMART reseller.
7sm arttech.com/kb/170510
Page 18
CHAPTER 2
INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM
Choosing a height
SMART includes a mounting template with each interactive whiteboard system. If you lose this
template, contact your authorized SMART reseller. Using this template ensures that you can do the
following:
l Mount the projector at a safe height for head space clearance, while maintaining enough
space for airflow and installation access above the unit.
l Position the projector at the correct height above your interactive whiteboard to align the
projected image with the touch screen.
Dimensions on the template recommend a distance from the floor suitable for adults of average
height. You should consider the general height of your user community when you choose a
location for your interactive whiteboard.
Routing the cables
When connecting cables from the SMARTUX80 projector to your interactive whiteboard, make
sure that all cables pass between the two interactive whiteboard wall-mounting brackets and that
the cables don’t rest on the wall-mounting brackets.
Installing SMART software
You must install SMARTsoftware, such as SMARTMeetingPro® software or SMARTNotebook®
collaborative learning software on the computer connected to your interactive whiteboard system
to access all of its features.
8smar ttech.com/kb/170510
Page 19
CHAPTER 2
INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM
Download SMARTsoftware from smarttech.com/software. These web pages list the minimum
hardware requirements for each software version. If SMART software is already installed on your
computer, take this opportunity to upgrade your software to ensure compatibility.
Setting up the projector image
You must focus the projected image, and then align the projected image.
Focusing the image
Use the focus lever on the bottom of the SMARTUX80 projector to focus the projected image.
To focus and adjust t he image
Turn the focus lever clockwise or counterclockwise until the image is in focus.
Aligning the image
Refer to these notes when aligning the projected image as described in the included
SMARTBoard 685ix2 interactive whiteboard system installation and ca bling guide
(smarttech.com/kb/170472).
CAUTION
Never touch the lens or the mirror with your hands or a brush. This can disturb the focus or quality
of image that your projector displays.
The projector’s image alignment screen appears when you start your projector the first time, or you
can access it from the startup screen menu any time.
9smar ttech.com/kb/170510
Page 20
CHAPTER 2
INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM
Use the mechanical adjustments described in the installation document and the image alignment
screen to adjust the projected image size, shape and location so that you can see the full
projected image clearly. Don’t use other images, which might be cropped or scaled by the
projector and result in a misleading projected image size, shape and location.
When adjusting keystone (tilt), ensure that the top and bottom edges of the image are horizontal
before you position the left and right edges of the image relative to your interactive whiteboard.
To fine-tune the image, you might need to repeat all steps described in the installation document
in smaller increments.
Projector connection diagram
You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,
document cameras, and other high-definition sources, as well as peripheral device outputs such as
a secondary projector or other displays, and powered speakers.
NOTE
You might need to purchase third-party adapters to connect certain peripheral devices.
10smarttech.com/kb/170510
Page 21
CHAPTER 2
INSTALLING YOUR I NTERACTIVE WHITEBOARD SYSTEM
No.ConnectorConnect t o:
13.5 mm phone jack audio inputAudio sources associated with the computer
connected to the VGA video input source.
23.5 mm phone jack audio outputExternal speakers (optional, not included)
3DB15F RGB VGA video inputSecondary computer (optional, not included)
4DB9F RS-232ECP cable harness
5HDMI1 In
Primary computer high-definition media (audio and
video) source (not included)
6HDMI 2 InAdditional high-definition media (audio and video)
source (not included)
7PowerMains power supply
8USB BDo not use (for service access only)
9RJ45 (Cat 5)Network (for web page management and SNMP
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
NOTE
The Mut e, Volume Up and Volume Down buttons work only if there is an audio source
connected to the projector for the selected video input source.
For information on using the remote control’s Menu button to adjust the projector settings, see
Adjusting projector settings
on page73.
Adjusting projector settings
The remote control’s Menu button enables you to access the on-screen display to adjust the
projector settings.
IMPORTANT
Keep your remote control in a safe place because there is no other way to access menu options.
Sett ingUseNot es
Image Adjustment menu
Display ModeIndicates the projector’s
The default is SMARTPresentation.
display output
(SMARTPresentation,
BrightRoom, DarkRoom,
sRGB and User).
BrightnessAdjusts projector brightness
The default is 50.
from 0 to 100.
ContrastAdjusts the difference
The default is 50.
between the lightest and
darkest parts
of the image from 0 to 100.
FrequencyAdjusts the display data
frequency of the projected
The default is 0.
This setting applies to VGA inputs only.
image from -5 to 5 to match
the frequency of your
computer’s graphics card.
TrackingSynchronizes your projector’s
This setting applies to VGA inputs only.
display timing with your
computer’s graphics card from
0 to 63.
15smarttech.com/kb/170510
Page 26
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
H-PositionMoves the horizontal position
of the source video left or right
from 0 to 100 (relative to the
projected image).
V-PositionMoves the vertical position of
the source video up or down
from -5 to 5 (relative to the
projected image).
White PeakingAdjusts the image color
brightness from 0 to 10 while
providing more vibrant white
shades.
DegammaAdjusts the color performance
of the display from 1 to 3.
ColorAdjusts the Red, Green, Blue,
Cyan, Magenta and Yellow
colors on the projector from 0
to 100 to provide custom color
and luminance output.
Don’t adjust this setting unless you’re advised
to by SMARTSupport.
Apply this setting only after you make all
boom adjustments.
This setting applies to VGA inputs only and is
useful in situations where the source video is
cut off.
Don’t adjust this setting unless you’re advised
to by SMARTSupport.
Apply this setting only after you make all
boom adjustments.
This setting applies to VGA inputs only and is
useful in situations where the source video is
cut off.
A value closer to 0 creates a natural image
and a value closer to 10 enhances brightness.
The default is 10.
The default is 2.
Each color has a default value of 100.
Adjustments to the color settings register
under the User mode.
Audio menu
VolumeAdjusts the projector’s volume
amplification from -20 to 20.
MuteMutes the projector’s audio
output.
Disable Volume
Control
Disables the projector’s
volume control and the ECP’s
volume control knob.
System Output
Selects one or more speakers
or other audio device.
16smarttech.com/kb/170510
The default is 0.
The default is off.
If you mute the projector’s audio output and
then increase or decrease the volume, the
volume is restored automatically. You can
prevent this from happening by disabling the
volume control.
Select Line Out+Speaker, Line Out Only or
Speaker Only.
Page 27
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
Projector Functions menu
3D On/OffTurns the DLPLink technology
3D feature on or off.
3D FormatDisplays the current 3D format
(Interleaved or Under-over).
3D Invert
Left-Right
Auto Signal
Detect
Selects the 3D Invert setting
(L-R or R-L).
Enables or disables signal
searching of input connectors.
Lamp ReminderTurns the lamp replacement
reminder on or off.
Lamp ModeAdjusts lamp brightness to
Standard or Economy.
The default is off.
Interleaved breaks down the image frame for
each eye, alternately displaying a line of
visual information from each frame.
Under-over concurrently displays horizontally
stretched image frames for each eye, one
above the other.
L-R displays visual data for the left eye first.
R-L displays visual data for the right eye first.
The default is off.
Select On to have the projector continuously
switch inputs until it finds an active video
source.
Select Off to maintain signal detection in one
input.
This reminder appears 100 hours before the
recommended lamp replacement.
Standard displays a high-quality, bright
image.
Economy increases the lamp life by
decreasing the brightness of the image.
Auto Power Off
(minutes)
Sets the length of the auto
power-off countdown timer
between 1 and 240 minutes.
ZoomAdjusts the zoom to the center
of the image in or out from 0 to
30.
USB 1 sourceEnables touch for the selected
video source VGA out,USB 2
will disabled by associating the
video source with the room
computer USB receptacle
(USB1) on the ECP.
17smar ttech.com/kb/170510
The default is 120 minutes.
The timer begins to count down when the
projector no longer receives a video signal.
The timer finishes when the projector enters
Standby mode.
Select 0 to turn off the timer.
The default is 0.
Zooming in cuts off the outer edges of the
source video.
The default is VGA out. When the user
switches to the video source the interactive
whiteboard recognizes touch from the
device connected to the room computer
USB receptacle on the ECP. Selecting
Disabled disables the room computer USB
receptacle on the ECP.
Page 28
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
USB 2 sourceEnables touch for the selected
video source HDMI, USB 1 will
be disabled by associating the
video source with the guest
computer USB receptacle
(USB2) on the ECP.
Projector IDDisplays the projector’s unique
ID number (from 0 to 99) within
your organization’s network.
Aspect RatioAdjusts the image output to
FillScreen, MatchInput or
16:9.
The default is HDMI. When the user switches
to the video source the interactive
whiteboard recognizes touch from the
device connected to the guest computer
USB receptacle on the ECP. Selecting
Disabled disables the room computer USB
receptacle on the ECP.
You can refer to or change this number when
using the network remote management
feature (see
system through a network interface
Remotely managing your
on
page47).
The default is FillScreen.
FillScreen produces an image that fills the
entire screen by stretching and scaling the
source video to match the projector’s native
resolution and aspect ratio.
MatchInput displays the source video in its
native resolution and aspect ratio. As a result,
unused space could appear along the top
and bottom edges of the screen (letterbox
format) or along the left and right edges of
the screen (pillarbox format).
See
Video format
on page81 for
descriptions of each mode.
Startup ScreenSelects the type of startup
screen (SMART, Capt ure User
Start up Screen, Preview
Start up Screen), or Image
Alignment Screen.
18smarttech.com/kb/170510
This screen displays when the projector lamp
is starting and a video source signal isn’t
displayed.
SMAR T displays the default SMART logo on
a blue background.
Capture User Start up Screen closes the on-
screen display menu and captures the entire
projected image. The captured image is
displayed the next time the on-screen display
opens. (The capture can take up to one
minute, depending on the complexity of the
background graphic.)
Preview Startup Screen enables you to
preview the default or captured startup
screen.
Image Alignment Screen enables you to
adjust the projected image size, shape and
location.
Page 29
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
Image Alignment
Screen
Enables you to adjust the
projected image size, shape
and location.
Set to Default?Resets projector settings to
their default values.
USB Source
Select
Opens a sub-menu that
enables you to select the
video input on your projector
and the USB receptacle on the
ECP.
Network menu
NetworkActivates the projector’s RJ45
connector and network
features.
The image alignment screen appears the first
time you start your projector. However, you
can access it from the startup screen menu
any time. Press Menuor Enter to close it.
If you select Yes, all projector settings reset
to their defaults, reversing any menu changes
you made. This action is irreversible.
Don’t adjust this setting unless you want to
reset all of the applied settings, or unless
you’re advised to by a SMARTSupport
specialist.
The defaults are:
HDMI-1, USB 1
l
HDMI-2, Disabled (no associated USB
l
input)
VGA-1, USB 2
l
StatusDisplays the current network
status (Connected,
Disconnected or Off).
DHCPDisplays the status of the
network’s Dynamic Host
Configuration Protocol (DHCP)
as On or Off.
Password
Reminder
E-mails the network password
to the predefined e-mail
recipient.
The default is off.
The default is on.
On enables a DHCP server on the network to
automatically assign an IP address to the
projector.
Off enables an administrator to assign an IP
address manually.
See
Web pa ge management
on page47 to
set up a destination e-mail address.
19smarttech.com/kb/170510
Page 30
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
IP AddressDisplays the projector’s current
IP address in values between
0.0.0.0 and 255.255.255.255.
Subnet MaskDisplays the projector’s subnet
mask number in values
between 0.0.0.0 and
255.255.255.255.
GatewayDisplays the projector’s default
network gateway in values
between 0.0.0.0 and
255.255.255.255.
DNSDisplays the projector’s
primary domain name server
(DNS) IP address in values
between 0.0.0.0 and
255.255.255.255.
MAC AddressDisplays the projector’s MAC
address in xx-xx-xx-xx-xx-xx
format.
To change the projector’s IP address, use the
RS-232 connector or use a DHCP server to
assign a dynamic IP address, and then set a
static IP address using the network remote
management feature (see
Remotely
managing your system through a network
interface
on page47).
Group NameDisplays the projector’s
workgroup name as set by an
administrator (maximum 12
characters).
Projector NameDisplays the projector’s name
as set by an administrator
(maximum 12 characters).
LocationDisplays the projector’s
location as set by an
administrator (maximum 16
characters).
You can set the projector’s workgroup name
using the remote management features (see
Remotely managing your system through a
network interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
You can set the projector’s name using the
remote management features (see
Remotely
managing your system through a network
interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
You can set the projector’s location using the
remote management features (see
Remotely
managing your system through a network
interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
20smar ttech.com/kb/170510
Page 31
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
ContactDisplays the contact name or
number for projector support
as set by an administrator
(maximum 16 characters).
You can set the contact name or number
using the remote management features (see
Remotely managing your system through a
network interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
Language menu
LanguageSelects language preference.Projector menu support is available in English
(default), Chinese (Simplified), Chinese
(Traditional), Czech, Danish, Dutch, Finnish,
French, German, Greek, Italian, Japanese,
Korean, Norwegian, Polish, Portuguese
(Brazil), Portuguese (Portugal), Russian,
Spanish and Swedish.
Informat ion menu
Lamp HoursDisplays the current number of
lamp usage hours from 0 to
4000 hours from when it was
last reset.
Always reset the lamp hours after you
replace a lamp, because lamp service
reminders are based on the current hours of
use. See
Resetting the la mp hours
on
page29 for details on the lamp hours reset
procedure.
InputDisplays the currently
displayed video input source
(VGA, HDMI1, HDMI2 or Non e).
ResolutionDisplays the projector’s most
recently detected video
source signal resolution and
refresh rate.
Firmware
Version
Displays the projector’s digital
display processor (DDP)
firmware version in x.x.x.x
format.
MPU VersionDisplays the projector
microprocessor unit (MPU)
firmware version in x.x.x.x
format.
If there is no current video input source
signal, this setting displays the last known
source signal image resolution and refresh
rate.
21smarttech.com/kb/170510
Page 32
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
Sett ingUseNot es
Network Version Displays the projector’s
network communications
processor firmware version in
x.x.x.x format.
Model NumberDisplays the projector’s model
number.
Serial NumberDisplays the projector’s serial
number.
UCP ports 1 / 2Reserved for future
application.
If you haven’t enabled the Network and VGA
Out setting, this setting is unable to display
the projector’s network communications
processor firmware version and displays
0.0.0.0 instead.
Using your interactive whiteboard
Refer to the
guide
When you connect your SMARTBoard interactive whiteboard to a computer with SMART software,
you can access the full capabilities of your interactive whiteboard.
SMARTBoard 600 a nd D600 series interactive whiteboa rd installation and user’s
(smarttech.com/kb/001414) for more information on using your interactive whiteboard.
For more information on this software, press the Help button on your interactive whiteboard pen
tray.
For additional resources, go to smarttech.com, click the flag icon in the top-right corner, and then
select your country and language. In the Support section of this website, you’ll find up-to-date,
product-specific information, including setup instructions and specifications.
The SMARTtraining website (smarttech.com/training) includes an extensive library of training
resources you can refer to when first learning to set up or use your interactive whiteboard system.
Using the Extended Control Panel (ECP)
The ECP gives you control of the basic operations of your interactive whiteboard system.
Additionally, you can connect peripheral devices directly to the ECP, as described in
peripheral sources and outputs
control to put the projector system into Standby mode or turn it on. Press the Input button on the
ECP or remote control to switch sources on the projector.
on page84. Press the Powerbutton on the ECP or remote
Connecting
22smarttech.com/kb/170510
Page 33
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
IMPORTANT
l Keep your remote control in a safe place because there is no other way to access menu
options.
l Do not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.
The following diagram and table describe the components of the ECP:
NumberFunct ion
Front
1
Powerand ECP status indicator light
2Input selection
3Volume control
4USB A receptacle (for USB drives)
5RCA jack composite video input (not used in this configuration)
6RCA audio jack right input (not used in this configuration)
7RCA audio jack left input (not used in this configuration)
Left side
8DB15 socket (ECP cable harness only)
9USB A receptacle (for any USB peripheral, up to 500mA)
Right side
23smarttech.com/kb/170510
Page 34
CHAPTER 3
USING YOUR INTER ACTIVE WHITEBOARD SYSTEM
NumberFunct ion
10
USB B receptacle (for a secondary computer such as a laptop)
NOTE
Use the projector’s USB menu to ensure that the appropriate projector video
input source is mapped to use this USB #2 port on the ECP. By default, this port
is enabled only when the HDMI-1 video input on the projector is active.
11USB A receptacle (for SMARTBoard interactive whiteboard only)
12USB B receptacle (for your primary computer)
NOTE
Use the projector’s USB menu to ensure that the appropriate projector video
input source is mapped to use this USB #1 port on the ECP.
Top
13Not used
24smarttech.com/kb/170510
Page 35
Chapter 4
whiteboard system
Maintaining your interactive whiteboard25
Preventing damage to your interactive whiteboard25
Keeping the writing surface clean26
Cleaning the pen tray26
Cleaning the projector27
Focusing and adjusting the projector image27
Removing and replacing the projector lamp module27
Resetting the lamp hours29
Replacing the remote control battery30
This chapter includes methods for properly cleaning and preventing damage to your
SMARTBoard interactive whiteboard system.
Maintaining your interactive whiteboard
With proper care, your SMARTBoard interactive whiteboard will provide years of trouble-free
service.
Preventing damage to your interactive whiteboard
Although the surface of your interactive whiteboard is very durable, take the following precautions
to prevent damage.
l Don’t use sharp or pointed objects, such as ballpoint pens or pointers, as writing tools.
l Replace the pen nib when the nib wears out.
l Don’t use low-odor dry-erase markers because they can be very difficult to erase. Use
standard (high-odor) dry-erase markers that show a warning to use them only in well-ventilated
areas.
l Don’t use adhesive tape on the interactive surface.
l Don’t use abrasive erasers or harsh chemicals to clean your product.
25smarttech.com/kb/170510
Page 36
CHAPTER 4
MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM
Keeping the writing surface clean
Follow these tips to keep the interactive whiteboard’s surface clean.
l Clean your interactive whiteboard at least every six months.
l Don’t spray cleaner directly onto the interactive whiteboard’s surface. Instead, spray a light
amount of cleaner on a cloth and then gently wipe the interactive surface.
l Don’t allow excess cleaner to flow onto the crack between the lower frame and the writing
surface, or into the pen tray slots.
l
IMPORTANT
Turn off your interactive whiteboard system before you clean it so that you do not scramble
the desktop icons or inadvertently activate applications when you wipe the interactive
surface.
TIP
To view dirt or streaks more easily, set your projector to Standby (lamp off) mode.
Cleaning the pen tray
If the infrared sensors in the sides of the pen tools’ slots become obstructed by dirt, spray a
household, alcohol-free glass cleaner, such as Windex cleaner, on a cotton swab and then carefully
clean the infrared transmitter and receiver.
26smarttech.com/kb/170510
Page 37
CHAPTER 4
MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM
Cleaning the projector
WARNI NG
Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a
ladder.
CAUTION
Before you clean the projector, press the Powerbutton twice on the ECP or remote
l
control to put the system in Standby mode, and then wait 30 minutes for the lamp to cool
completely.
l Never touch the lens or the mirror with your hands or a brush.
l Do not allow liquids or commercial solvents of any kind to flow into the projector base or
head.
Do not spray cleaners or solvents near any part of the projector because they can spread a
chemical mist on some of the projector’s components and lamp, resulting in damage,
staining or poor image quality.
l Do not use compressed air to clean the projector.
When cleaning the projector’s lens or mirror:
l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow
off dust.
l If wiping the lens or mirror is unavoidable, wear protective gloves and gather the cleaning
cloth into a ball. Gently fan the cleaning cloth across the lens or mirror like you would a feather
duster. Do not apply any pressure to the lens or mirror.
Focusing and adjusting the projector image
For information on focusing and adjusting the projector image, see
on page9.
Setting up the projector image
Removing and replacing the projector lamp
module
Eventually the lamp module will dim, and a message will appear reminding you to replace the
lamp. Make sure you have a replacement projector lamp module before proceeding.
27smarttech.com/kb/170510
Page 38
CHAPTER 4
MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM
For instructions on how to replace the projector lamp module, go to smarttech.com/kb/170389.
WARNI NG
l Replace the lamp when the projector displays its lamp life warning message. If you continue
to use the projector after this message appears, the lamp can shatter or burst, scattering
glass throughout the projector.
l If the lamp shatters or bursts, leave and then ventilate the area.
Next do the following:
o
Avoid touching the glass fragments because they can cause injury.
o
Wash your hands thoroughly if you have come into contact with lamp debris.
o
Thoroughly clean the area around the projector, and discard any edible items placed in
that area because they could be contaminated.
o
Call your authorized SMART reseller for instructions. Do not attempt to replace the
lamp.
l When replacing the projector lamp:
o
Put the projector into Standby mode and wait 30 minutes for the lamp to cool
completely.
o
Do not remove any screws other than those specified in the lamp replacement
instructions.
o
Wear protective eyewear while changing the lamp. Failure to do so can cause injuries
including loss of eyesight if the lamp shatters or bursts.
o
Use only replacement lamps approved by SMARTTechnologies. Contact your
authorized SMART reseller for replacement parts.
o
Never replace the lamp module with a previously used lamp module.
o
Always handle the fragile lamp module with care to prevent premature lamp failure or
exposure to mercury. Use gloves when touching the lamp. Do not touch the lamp with
your fingers.
o
Recycle or dispose of the lamp module as hazardous waste in accordance with local
regulations.
l See smarttech.com/compliance for the projector’s Material Safety Data Sheets (MSDS)
documents.
28smarttech.com/kb/170510
Page 39
CHAPTER 4
MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM
IMPORTANT
Fully close the lamp door on the projector after replacing the lamp module. If the lamp door is
not fully closed, a safety switch turns off power to the projector.
Resetting the lamp hours
After you replace the lamp module, you need to access the projector service menu to reset the
lamp hours. To prevent accidental errors, only a system administrator should perform this
procedure.
NOTE
Always reset the lamp hours after you replace the lamp, because lamp service reminders are
based on the current hours of use.
To reset t he lamp hou rs
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
CAUTION
Do not adjust any settings in the service menu other than those listed in this guide. Changing
other settings can damage or affect the operation of your projector and may invalidate your
warranty.
2. Scroll down to
CAUTION
Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the
lamp hours on an old lamp can damage your projector as a result of lamp failure.
3. Scroll down to
Lamp Hour Reset
Exit
and then press Ent er to exit the projector service menu.
and then press Ent er.
29smarttech.com/kb/170510
Page 40
CHAPTER 4
MAIN TAINI NG YOUR INTERACTIVE WHITEBOARD SYSTEM
Replacing the remote control battery
Follow this procedure to replace the remote control battery.
WARNI NG
l Reduce the risk associated with a leaking battery in the projector’s remote control by
following these practices:
o
Use only the specified CR2025 coin-cell battery.
o
Remove the battery when the remote control is unused for an extended period.
o
Do not heat, disassemble, short or recharge the battery, or expose it to fire or high
temperatures.
o
Avoid eye and skin contact with the battery if it has a leak.
l Dispose of the exhausted battery and product components in accordance with applicable
regulations.
To replace t he remot e cont rol batt ery
1. Hold down the side release on the leftside of the battery holder and pull the battery holder
completely out of the remote control.
2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell
battery.
IMPORTANT
Align the battery’s positive (+) and negative (–) terminals with the correct signs on the
battery holder.
3. Insert the battery holder into the remote control.
30smarttech.com/kb/170510
Page 41
Chapter 5
whiteboard system
Before you start32
Locating status lights32
Locating serial numbers33
Determining your interactive whiteboard system’s status34
Resolving interactive whiteboard issues36
Resolving operation issues36
Resolving connection issues37
Resolving controller module issues37
Resolving projector issues37
Resolving projector errors37
Your projector stops responding37
The “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Color Wheel Failure”
message appears38
The “Lamp Failure” message appears39
The projector Power and Service lights are off39
Resolving image issues40
Loss of signal40
Partial, scrolling or incorrectly displayed image41
Unstable or flickering image41
Frozen image42
The image from your connected laptop computer isn’t projected42
Unaligned projected image42
Resolving audio issues43
Resolving network communication issues44
Resolving ECP issues45
Accessing the service menu45
Retrieving your password45
Resetting the projector46
Transporting your interactive whiteboard system46
31smarttech.com/kb/170510
Page 42
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, consult the SMARTSupport website
(smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where).
Before you start
Before you troubleshoot your interactive whiteboard system or contact SMARTSupport or your
authorized SMART reseller for assistance, you need to do the following:
l Locate your interactive whiteboard system’s status lights
l Locate your interactive whiteboard system’s serial numbers
Locating status lights
You interactive whiteboard system consists of several components, which have their own status
lights:
l Your interactive whiteboard’s Ready light is located on the lower-right of the frame.
Your projector’s Powerand Servicelights are located on the bottom of the projector.
l
The ECP’s Powerbutton (see
l
Using the Extended Control Pa nel (ECP)
on page22) also
functions as a status light.
32smarttech.com/kb/170510
Page 43
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
Locating serial numbers
The serial number on your SMARTBoard 600 series interactive whiteboard is located on the
lower-right edge of the interactive whiteboard’s frame. For more information, see the
SMARTBoard 600 a nd D600 series interactive whiteboa rd installation and user’s guide
(smarttech.com/kb/001414).
The SMARTUX80 projector’s serial number is located on the top of the projector.
33smarttech.com/kb/170510
Page 44
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
The serial number is also located at the bottom of the projector and can be seen when you stand
on the floor and look up at the projector. Open the cable cover at the bottom of the projector and
locate the serial number next to the cable connectors.
TIP
You can also access the projector’s serial number through the on-screen menu. For more
information, see
Adjusting projector settings
on page73.
For the locations of serial numbers on other components and accessories, see
smarttech.com/support.
Determining your interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:
Projected
Projector
Power light
Normal operating statuses
Solid greenOffSolidgreenSolid greenCorrectFull c ontrolThe system is operating normally.
Flashing green OffFlashing green OffNoneNoneThe system is starting up.
Solid am berOffSolid amberOffN oneNoneThe system is in Standby mode.
Flashing
amber
Projector
Service light
OffFlashing
ECP lightI nteractive
amber
whiteboard
Ready light
OffNoneNoneThe system is entering Standby mode.
image
Touch and
pen control
Stat us and related troubleshooting
If image or sound issues occur, see
the remaining sections of this chapter
for troubleshooting information.
34smarttech.com/kb/170510
Page 45
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
Projected
Projector
Power light
Solid greenOffSolidgreenSolid am berN/ANoneThe interactive whiteboard’s
Solid greenOffSolidgreenFlashing
Error statuses
Solid greenOffSolidgreenSolid greenIncorrectFull controlThere’san issue with the projected
Solid greenOffSolidgreenSolid greenCorrectNoneThere’s an issue with the interactive
Solid am berFlashing redN/AN/ANoneN/AThere’s an issue with the projector
OffFlashing red
Projector
Service light
ECP lightI nteractive
N/A
whiteboard
Ready light
amber
OR
Solid red
OR
Solid red
OffNoneNoneThe projector’soperating temperature
image
N/AN /AThe interactive whiteboard’s
N/AN oneThere’san issue with the connections
N/AN /AThe ECP isn’t receiving power.
Touch and
pen control
Stat us and related troubleshooting
controller module is starting up.
If this process takes longer t han 10
seconds, see
module issues
controller module is ready to receive
a f irmware update or is applying a
firmware update.
If the Ready light flashesamber but
no firmware update appears on the
screen, see
module issues
image.
See
page40.
whiteboard.
See
next page.
or running correctly on the connected
computer.
between the interactive whiteboard
and the other components of the
system.
See
page37.
See
lamp.
See
appears
has been exceeded.
See
Resolving controller
on page37.
Resolving controller
on page37.
Resolving image issues
Resolving operation issues
Resolving connection issues
Resolving ECPissues
on
on the
on
on page45.
The “Lamp Failure” message
on page39.
The “Projector Overheated”, “Fan
Failure”, “L amp Failure” or “Color
Wheel Failure” message appears
page38.
OffSolid redN/AN/AN oneN/AThere’s an issue with the projector’s
fan or color wheel.
See
The “Projector Overheated”, “Fan
on
Failure”, “L amp Failure” or “Color
Wheel Failure” message appears
page38.
on
35smarttech.com/kb/170510
Page 46
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
Projected
Projector
Power light
Solid am berSolid redN/AN/AN oneN/AContact SMARTSupport.
OffOffOf fOffNoneNoneThe projector power cable isn’t
Projector
Service light
ECP lightI nteractive
whiteboard
Ready light
image
Touch and
pen control
Stat us and related troubleshooting
properly c onnected.
OR
There’s an issue with the m ains power
supply (for example, t he circuit
breaker is off).
OR
The projector’s lam p door is open.
Fully c losethe lamp door.
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the
whiteboard installa tion and user’s guide
(smarttech.com/kb/001414).
SMARTBoard 600 a nd D600 series interactive
Resolving operation issues
To resolve operation issues, complete the following tasks:
l Confirm that the 4-wire cable (and 2-wire cable, if present) is connected to the interactive
whiteboard’s controller module.
l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using
SMARTBoard Diagnostics.
l Confirm that the 4-wire cable (and 2-wire cable, if present) is connected between the
interactive whiteboard and the interactive whiteboard’s controller module.
l Confirm that the 4-wire cable (and 2-wire cable, if present) is connected between the
interactive whiteboard and the interactive whiteboard’s controller module.
l Confirm that the interactive whiteboard’s USB cable is properly connected between the
computer and the correct USB port on the ECP.
l Reset the interactive whiteboard system. If necessary, complete additional troubleshooting
with the guidance of SMARTSupport using SMARTBoard Diagnostics.
36smarttech.com/kb/170510
Page 47
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
Resolving connection issues
To resolve connection issues, complete the following tasks:
l Confirm that the ECP cable harness’s 4-pin power mini-DIN connector is properly connected
to the DC 5V 2A connector on the projector.
l Confirm that the USB cable is properly connected from the interactive whiteboard to the
correct USBport on the ECP.
l Confirm that the USB cable is properly connected from a fully functional USB port on the
computer to the correct USB port on the ECP.
l Confirm that the projector’s on-screen menu option for the USB source is set to associate the
USB port on the ECP with the correct video source on the projector.
l If necessary, complete additional troubleshooting on any devices between the USB
connection from the computer to the interactive whiteboard system, including any USB hubs
and extension cables.
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s USB cable, wait 10 seconds, and then reconnect it.
If the issue persists, run the firmware upgrade utility, located in the same folder as your
SMARTProduct Drivers (for example, C:\Program Files\SMART Technologies\SMART Board
Drivers\SMARTFirmwareUpdat er.exe [Windows® operating systems] or /Applicat ions/SMAR T
Board Drivers/SMARTFirmwareUpdat er.app [Mac computers]). For more information about
performing a firmware upgrade, see smarttech.com/kb/123545 or contact SMARTsupport.
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard’s USB cable, wait a few seconds, and then reconnect
it.
Resolving projector issues
Resolving projector errors
System administrators can resolve the following projector errors on their own prior to contacting
SMARTSupport. Performing initial troubleshooting on your projector reduces the time of a support
call.
Your projector stops responding
If your projector stops responding, perform the following procedure.
37smarttech.com/kb/170510
Page 48
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
To restart an unresponsive projector
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.
The “Projector Overheated”, “Fan Failure”, “ Lamp Failure” or “ Color Wheel Failure” message
appears
If the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears and the
projector stops projecting an image, one of the following issues is occurring:
l The temperature is overheating but the “Projector Overheated” message fails to display.
l The temperature outside the projector is too high.
l One of the fans has failed.
l The projector has a color wheel issue.
To resolve t he “Project or Overheated”, “Fan Failure”, or “Color Wheel Failure” error
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Ensure that nothing is blocking the projector’s air intake and exhaust.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. Adjust the fan speed using the service menu.
7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect
the power cable, and then contact your authorized SMARTreseller.
38smarttech.com/kb/170510
Page 49
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
The “Lamp Failure” message appears
If the “Lamp Failure” message appears, one of the following issues is occurring:
l The lamp is overheating, likely due to blocked air vents.
l The lamp has reached the end of its life.
l The projector has an internal problem.
To resolve t he “Lamp Failure” error
1. Restart the projector (see
2. Check the remaining lamp hours using the on-screen menu (see
Your projector stops responding
on page37).
Adjusting projector settings
on page73).
If the lamp has more than 2000 hours of use in Standard mode or 3000 hours of use in
Economy mode, it’s near the end of its lifespan.
3. Replace your lamp as described in
Removing a nd replacing the projector la mp module
page27.
4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,
disconnect the power cable, and then contact your authorized SMARTreseller.
The projector Power and Service lights are off
If the projector Power and Service lights are both off, one of the following issues is occurring:
l There was a power outage or a power surge.
l A circuit breaker or a safety switch was tripped.
l The projector isn’t connected to the power source.
l The projector has an internal problem.
on
l The projector’s lamp door is open.
To resolve t he unlit projector Power and Service lights issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
4. Check that the projector’s lamp door is installed properly and the lamp door is fully closed.
5. Connect the power cable, and then turn on the projector.
39smarttech.com/kb/170510
Page 50
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
6. If the previous steps don’t resolve the issue, disconnect the power cable and then contact
your authorized SMARTreseller.
Resolving image issues
To resolve common image issues, complete the following tasks:
l Ensure the computer or other video source is on and set to display a resolution and refresh
rate supported by the projector (see
l Ensure the video source is properly connected to the projector.
l Press the Input Select button on the remote control or ECP to switch to the correct video
source.
If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting
information.
Loss of signal
If a video source signal isn’t detected, if it’s out of range
of the projector’s support video modes or if the signal is
being switched to a different device or input, the
projector doesn’t show a source signal and instead
displays the SMART logo on a blue screen.
Video format
on page81).
To resolve signal loss issues
1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a
longer synchronization period. Cycling back through inputs to the one you want also helps
image synchronization.
2. If the image doesn’t synchronize, check the cable connections to the projector and the ECP.
3. Ensure that the image signal is compatible with the projector (see
Video format
on page81).
4. If there are any extension cables, switch boxes, connection wall plates or other devices in the
video connection from the computer to the projector, temporarily remove them to ensure
they aren’t causing the video signal loss.
5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.
40smarttech.com/kb/170510
Page 51
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
Part ial, scrollin g or incorrectly displayed image
NOTE
This procedure may vary depending on your version of Windows® operating system or
MacOSX operating system software and your system preferences. The following procedures
apply to Windows 7 operating systems and MacOSX10.8 operating system software.
To resolve a part ial, scrolling or incorrectly displayed image on your Windows computer
1. Select Start > Control Panel.
2. Click Display, and then select Adjust resolution.
3. Verify that your display resolution setting is 1280 × 800 (WXGA).
4. Click Advanced settings, and then click the Monitor tab.
5. Verify that the screen refresh rate is 60 Hz.
To resolve a part ial, scrolling or incorrectly displayed image on your Mac computer
1. Select Apple Menu > System Preferences.
The
System Preferences
dialog box appears.
2. Click Displays.
3. Verify that your display resolution setting is 1280 × 800 (WXGA).
4. Verify that the screen refresh rate is 60 Hz.
Unstable or flickering image
If the projector’s image is unstable or flickering, the frequency or tracking settings on your input
source could be different from the settings on your projector.
IMPORTANT
Write down your setting values before adjusting any of the settings in the following procedure.
To resolve your unst able or flickering image
1. Check the display mode of your computer’s graphics card. Make sure it matches one of the
projector’s compatible signal formats (see
Video format
on page81). Refer to your
computer’s manual for more information.
2. Configure the display mode of your computer’s graphics card to make it compatible with the
projector. Refer to your computer’s manual for more information.
41sma rttech.com/kb/170510
Page 52
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
3. Adjust the Fr equency, Tracking, H-position and V-position settings in the on-screen menu.
See
Adjusting projector settings
on page73.
4. Optionally, reset the projector as described in
Resetting the projector
on page46 to adjust
the frequency and tracking to their original values.
IMPORTANT
This action resets all values to their defaults.
Frozen image
If your projector has a frozen image, perform the following procedure.
To resolve a frozen image
1. Ensure that the Hide Display feature is off.
2. Press the Hide button on the projector’s remote control to hide or show the display.
3. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.
4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
6. Connect the power cable, and then turn on the projector.
7. If the previous steps don’t resolve the issue, contact your authorized SMARTreseller.
The image from your connected lapt op computer isn’t projected
Laptop computer settings can interfere with projector operations.
Some laptop computers deactivate their screens when you connect a secondary display. Refer to
your computer’s manual for details on reactivating the computer's display screen.
Unaligned projected image
Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment
errors can occur when you mount your interactive whiteboard system on an uneven surface or a
wall that has obstructions, or if you swivel the projector too far from the vertical center of your
interactive whiteboard.
Use the instructions in the included
installation instructions
(smarttech.com/kb/170472) to eliminate most image alignment issues.
SMARTBoard 685ix2 interactive whiteboard systems
42smarttech.com/kb/170510
Page 53
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
The projector image can slip if the projector is moved often or installed in a location prone to
vibration, such as next to a heavy door. Follow these precautions to help prevent the image from
becoming unaligned:
l Make sure that the installation wall is plumb and square and doesn’t move or vibrate
excessively.
l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and
that the bracket is firmly secured to the wall according to the installation instructions.
l Confirm that all cables are held in place with the appropriate cable management clip.
l Adjust the projected image. See the included
system textless installation guide
(smarttech.com/kb/170472) and
SMARTBoard 685ix2 interactive whiteboard
Aligning the image
on
page9.
Resolving audio issues
The projector includes an internal speaker. You can also connect an external audio system to the
audio output connector in the projector’s connection panel. If sound isn’t coming from either your
internal speaker or your external audio system, perform the following procedures.
NOTE
You might need to configure your computer to pass audio through HDMI if it isn’t configured
automatically.
To resolve audio issues, complete the following tasks:
l If you are using optional external speakers or an external audio system, ensure that the
speakers’ or audio system’s cables are properly connected to the audio output plug on the
projector’s connection panel.
l For the purpose of troubleshooting, enable both the internal and external speakers by
ensuring that the System Output Switch in the audio menu is set to Line Out + Speaker.
l Ensure that the video cable from your computer is connected to the appropriate video
connector on your projector.
l If you’re using a VGA cable, ensure that the analog audio cable from your computer’s audio
output is connected to the projector’s VGA audio input connector.
l Press the Mut e button on the projector’s remote control, and if Audio Mute is on, turn it off.
l Check the ECP’s volume knob or use the projector’s remote control to ensure that the volume
isn’t at the lowest setting.
43smarttech.com/kb/170510
Page 54
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
l If you’re using an external audio system, ensure that your speaker or audio system is on and
that the volume is turned up.
l Check that your video source input, such as your computer or video device, isn’t
malfunctioning. Ensure that its audio output is on and that the volume isn’t set to the lowest
position.
NOTE
You must display the source input’s video to play its audio through the connected speakers
or audio system.
l Ensure that the correct audio output device is selected in your computer’s Sound settings.
l If your computer's video signal is connected with an HDMI cable, ensure that your computer's
audio output is also configured to output audio via the same HDMIcable. If your computer's
video signal is connected with a VGA cable, ensure that your computer's audio output is
configured to use its analog audio cable connected between the computer and the projector.
NOTE
If you're using an HDMI video input on the projector, do not use any DVI to HDMI adapters,
as these will not transfer audio from the DVI source to the HDMI input on the projector.
l If the previous steps don’t resolve the issue, contact your authorized SMARTreseller.
Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
To resolve network communicat ion issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the
projector’s connection panel. There are two RJ45 ports: one is for the network and one is for
projector 2. Ensure that the network cable is connected to the correct one.
2. Ensure that the LAN warning light on the projector is green. To activate the projector’s
network features, use the “vgaoutnetenable=on” RS-232 command (see
programming commands
Adjusting projector settings
on page60) or enable the Network and VGA Out setting (see
on page73). The network features on the projector don’t work
until you complete one of these tasks.
Projector
Ensure that the network is enabled in the projector's OSD.
44smarttech.com/kb/170510
Page 55
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
3. To ensure that the network function is enabled, press the Menu button, and then select the
Network Settings menu to check the IP address. See
Adjusting projector settings
on page73
for a description of the IP address field. Enter this IP address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller.
Resolving ECP issues
If the ECP isn’t receiving power, complete the following tasks:
l Confirm that the ECP cable harness’s ECP connector is properly connected to the ECP.
l Confirm that the ECP cable harness’s 7-pin min-DIN connector and 4-pin min-DIN connectors
are both properly connected to the ECP connector on the projector.
Accessing the service menu
CAUTION
l To prevent tampering or unintentional changes, only system administrators should access
the service menu. Do not share the service menu access code with casual users of your
interactive whiteboard system.
l Do not adjust any settings in the service menu other than those listed in this guide. Changing
other settings can damage or affect the operation of your projector and may invalidate your
warranty.
Retrieving your password
If you forget the projector’s password, you can retrieve it by accessing the projector service menu
directly from the projector or from the password settings menu on your projector’s web page (see
Password settings
To retrieve your password from t he service menu
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
on page55).
2. Scroll to
Password Get
, and then press Enter on the remote control.
The password appears on the screen.
45smarttech.com/kb/170510
Page 56
CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE W HITEBOARD SYSTEM
3. Write down the password.
4. Scroll to
Exit
, and then press Enter on the remote control to exit the projector service menu.
Resetting the projector
At some point during troubleshooting, you might need to reset all projector settings.
IMPORTANT
This action is irreversible.
To reset all projector sett ings
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
2. Scroll to
3. Scroll to
Factory Reset
Exit
, and then press Enter on the remote control to exit the projector service menu.
, and then press Enter on the remote control.
Transporting your interactive whiteboard system
Save your original interactive whiteboard system packaging so that it’s available if you need to
transport your interactive whiteboard system. When required, repack it with all of the original
packaging. This packaging was designed to provide optimal shock and vibration protection. If you
no longer have your original packaging, purchase the same packaging directly from your
authorized SMART reseller.
If you prefer to use your own packaging materials, make sure you adequately protect your unit.
Make sure that the projector lens and mirror are protected against any physical contact or pressure
which may damage the projector’s optics. Ship your interactive whiteboard in an upright position to
deter shippers from placing heavy objects on it.
46smarttech.com/kb/170510
Page 57
Appendix A
through a network interface
Web page management47
Accessing web page management48
Home48
Control panel48
Control panel II51
Failurelog52
USB Control settings52
Network settings52
E-mail alerts54
Password settings55
Simple Network Management Protocol (SNMP)55
Crestron® RoomView®55
This chapter includes detailed instructions on how to remotely manage your SMARTBoard
interactive whiteboard system settings through a network interface.
Web page management
You can access advanced setup features via the projector’s web page. This web page enables
you to manage the projector from a remote location using any computer connected to your
intranet.
NOTES
l To access the web page, your browser must support JavaScript. Most commonly used
browsers like InternetExplorer®, Chrome™ and Firefox® support JavaScript.
l The SMARTUX80 projector uses HTTP/1.1, HTML 4.01 and CSS 2.1 specifications.
47smarttech.com/kb/170510
Page 58
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Accessing web page management
Before you can access the web page, connect your projector to the network, and then enable the
projector’s network functions using the projector’s menu. An IP address appears on the on-screen
display.
NOTE
You can view the projector’s IP address by accessing the projector’s Network Settings menu
page (see
To use the management web page
1. Start your Internet browser.
2. Type the IP address in the address box, and then press ENTER.
3. Select the menu options in the left pane to access the settings on each page.
Network settings
The
SMART UX80 Projector Settings
on page52).
window appears.
4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another
action button next to each setting you change.
Home
The Home menu page displays basic projector information and enables you to select the on-
screen display language.
NOTE
You can view basic projector information but you’re unable to change it (with the exception of
the on-screen display language) from the Home menu page.
Submenu sett ingDescription
LanguageDisplays language options
Projector InformationDisplays current projector information
Control panel
This menu enables you to manage the projector audio and video status, alerts and appearance
using an Internet browser.
NOTE
Image Adjustment settings
48smarttech.com/kb/170510
displays only settings applicable to the active video source.
Page 59
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Submenu sett ingDescription
PowerTurns the projector on or puts it into Standby mode. Select the
Power ON or Power OFF button.
Restore All Projector
Defaults
Returns projector settings to default values or refreshes the current
settings. Select Submit or Refresh.
IMPORTANT
The Submit option is irreversible and resets all values.
VolumeAdjusts the projector’s volume from -20 to 20.
MuteTurns on or turns off the mute settings. Select On to mute the
projector’s sound and Off to turn off mute.
Volume ControlEnables volume control on the on-screen display. Select On to
enable projector volume adjustment and select Off to disable
projector volume adjustment.
Closed CaptioningTurns on or turns off the closed captioning feature.
Display ModeAdjusts the display output to SMAR T Presentation, Bright Room,
Dark Room, sRGB and User modes so you can project images from
various sources with consistent color performance:
SMAR T Presentation is recommended for color fidelity.
l
BrightRoom and DarkRoom are recommended for locations
l
with those conditions.
sRGB provides standardized accurate color.
l
User enables you to apply your own settings.
l
BrightnessAdjusts projector brightness from 0 to 100.
ContrastAdjusts the difference between the lightest and darkest parts
of the image from 0 to 100.
FrequencyAdjusts the display data frequency of the projected image from
-5 to 5 to match the frequency of your computer’s graphics card.
TrackingSynchronizes your projector’s display timing with your computer’s
graphics card from 0 to 31.
SharpnessAdjusts the projected image’s sharpness from 0 to 31.
White PeakingAdjusts the image color brightness from 0 to 10 while providing
more vibrant white shades. A value closer to 0 creates a natural
image and a value closer to 10 enhances brightness.
DegammaAdjusts the color performance of the display from 0 to 3.
ColorAdjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on
the projector from 0 to 100 to provide custom color and luminance
output. Each color has a default value of 100. Adjustments to the
color settings register to the User mode.
49smarttech.com/kb/170510
Page 60
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Submenu sett ingDescription
Auto Signal DetectEnables or disables signal searching of input connectors.
Select On to have the projector continuously switch inputs until
l
it finds an active video source.
Select Off to maintain signal detection in one input.
l
Lamp ReminderSelect On to show or Off to hide the lamp replacement reminder
when it appears. This reminder appears 100 hours before the
recommended lamp replacement.
Lamp ModeAdjusts lamp brightness to Standard or Economy. Standard
displays a high-quality, bright image. Economy increases the lamp
life by decreasing the brightness of the image.
Auto Power OffSets the length of the auto power off countdown timer between 1
and 240 minutes. The timer begins to count down when the
projector no longer receives a video signal. The timer finishes when
the projector enters Standby mode. Select 0 to turn off the timer.
ZoomAdjusts the zoom to the center of the image in or out from
0 to 30.
H-position (RGB input)Moves the horizontal position of the source video left or right from
0 to 100 (relative to the projected image).
NOTE
This is useful in situations where the source video is cut off.
V-position (RGB input)Moves the vertical position of the source video up or down from -5
to 5 (relative to the projected image).
NOTE
This is useful in situations where the source video is cut off.
Aspect RatioAdjusts the image output to Fill Screen, Match Input or 16:9.
Fill Screen produces an image that fills the entire screen by
l
stretching and scaling.
Match Input matches the projector’s aspect ratio to the input’s
l
aspect ratio. As a result, black bands might appear along the
top and bottom edges of the screen horizontally (letterbox
format) or along the left and right edges of the screen vertically
(pillarbox format).
16:9 changes the output to 16:9 by letterboxing the image,
l
which is recommended for use with HDTV and DVDs
enhanced for wide-screen television.
50smar ttech.com/kb/170510
NOTE
See
Video format
on page81 for descriptions of each mode.
Page 61
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Submenu sett ingDescription
Startup ScreenSets the type of startup screen to SMAR T or User. The SMART
screen is the default SMART logo on a blue background. The User
screen uses the saved picture from the Capture User Startup
Screen function.
High Speed FanAdjusts the speed of the projector’s fan. Select High or Normal.
NOTE
Use the High setting when the projector’s temperature is high or
the altitude is above 6000' (1800 m).
Projector ModeAdjusts the projection mode to Front , Ceiling, Rear or R ear Ceiling.
IMPORTANT
SMART recommends that you never change this setting from the
Ceiling projection mode.
SourceAdjusts the input source to VGA, HDMI1 or HDMI2.
User-defined tag not currently used. Reserved for future
application.
HDMI1Assigns an alternative name to your HDMI1 input, which appears
when you select the HDMI1 input.
HDMI2Assigns an alternative name to your HDMI2 input, which appears
when you select the HDMI2 input.
VGA1Assigns an alternative name to your VGA 1 input, which appears
when you select the VGA 1 input.
Emergency AlertTurns the on-screen alert broadcast message on or off. When
enabled, this message displays over the current projected image.
Alarm Message / Alert
Message
Displays an on-screen emergency notification message (maximum
60 characters).
Control panel II
This menu enables you to manage the projector 3d feature settings.
Submenu sett ingDescription
USB1 SourceAssociates the input source to VGA, HDMI1 or HDMI2.
USB2 SourceAssociates the input source to VGA, HDMI1 or HDMI2.
51smarttech.com/kb/170510
Page 62
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Failurelog
This menu enables you to view projector service details such as lamp hours, display hours,
temperature and lamp voltage on failure types such as lamp error and system overtemp.
USB Control settings
This menu allows you to associate a video source with a USB receptacle on the ECP or pen tray.
Submenu sett ingDescription
USB1 SourceEnables touch for the selected video source (VGA, HDMI1, HDMI2
or Disabled) by associating the video source with the room
computer USB receptacle (USB1) on the ECP or pen tray.
USB2 SourceEnables touch for the selected video source (VGA, HDMI 1, HDMI2
or Disabled) by associating the video source with the laptop USB
receptacle (USB2) on the ECP or pen tray.
Network settings
This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the
network-related addresses and names when DHCP isn’t used.
Submenu sett ingDescription
DHCPDetermines if the projector’s IPaddress and other network settings
are dynamically assigned by a DHCPserver or are manually set.
On allows the network’s DHCP server to assign a dynamic IP
l
address to the projector.
Off allows you to manually set the projector’s IP address and
l
other network settings.
52smarttech.com/kb/170510
Page 63
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Submenu sett ingDescription
IP AddressDisplays or allows you to set the projector’s IP address in values
between 0.0.0.0 and 255.255.255.255.
Subnet MaskDisplays or allows you to set the projector’s subnet mask number in
values between 0.0.0.0 and 255.255.255.255.
GatewayDisplays or allows you to set the projector’s default network
gateway in values between 0.0.0.0 and 255.255.255.255.
DNSDisplays or allows you to set the projector’s IP address for your
network’s primary domain name server in values between 0.0.0.0
and 255.255.255.255.
Group NameDisplays or allows you to set the projector’s workgroup name
(maximum 12 characters).
Projector NameDisplays or allows you to set the projector’s name (maximum 12
characters).
LocationDisplays or allows you to set the projector’s location (maximum 16
characters).
ContactDisplays or allows you to set the contact name or number for
projector support (maximum 16 characters).
SNMP EnableTurns the Simple Network Management Protocol (SNMP) agent on
or off.
Read-Only CommunitySets a password that is required for each SNMP get request to
thedevice.
NOTE
The default for Read-Only Community is public.
Read/Write CommunitySets a password that is required for each SNMP set request to the
device.
NOTE
The default for Read/Write Community is private.
TRAP Destination AddressDisplays or allows you to set the IP address of the network’s SNMP
TRAP manager in values between 0.0.0.0 and 255.255.255.255.
The TRAP destination address is the IP address of the computer
assigned to handle unsolicited data generated by SNMP TRAP
events generated by the projector, such as power state changes,
projector failure modes, a lamp needing to be replaced or other
issues.
53smarttech.com/kb/170510
Page 64
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
E-mail alerts
This menu enables you to enter your preferred address for receiving e-mail alerts and to adjust
related settings.
Submenu sett ingDescription
E-mail AlertSelect Enable to turn on or Disable to turn off the e-mail alert
function.
ToDisplays or allows you to set the e-mail address of the e-mail alert
recipient.
CCDisplays or allows you to set the e-mail address of the e-mail alert
“copyto” recipient.
FromDisplays or allows you to set the e-mail address of the user who
sends the e-mail alert.
Outgoing SMTP serverDisplays or allows you to set the Simple Mail Transfer Protocol
(SMTP) server that you use on your network.
UsernameDisplays or allows you to set the SMTP server user name.
PasswordDisplays or allows you to set the SMTP server password.
Alert ConditionSends e-mail alerts whenever the following conditions occur.
Select the settings you want, and then click Submit .
Over Temperature
l
Fan Failure: DMD
l
Fan Failure: System
l
Fan Failure: Blower
l
Lamp Error
l
Color Wheel Break
l
Lamp Ignite Error
l
Lamp Driver Failure
l
Lamp Over Hours
l
NOTE
The projector sends an alert e-mail (SMART Alert) to your e-mail
address. Click E-mail Alert Test to confirm that your e-mail
address and SMTP server settings are correct by sending a test
e-mail (SMART Alert-Test Mail).
If the settings aren’t correct, the e-mail alert messages aren’t sent
or received successfully and warnings and notification message
aren’t available to advise of this state.
54smarttech.com/kb/170510
Page 65
APPENDIX A
REMOTELY MANAGING YOUR SYSTEM THROUGH A NETW ORK INTERFACE
Password settings
This menu provides a security function that allows an administrator to manage projector use and
enable the administrator password function.
Submenu sett ingDescription
PasswordWhen the password function is enabled, the administrator password
is required to access Web Management. Select D isable to allow
remote web management of the projector without requiring a
password.
NOTES
l The first time you enable the password settings, the default password value is four numbers,
for example, 1234.
l If you forget the projector password, refer to
the projector setting to factory defaults.
Accessing the service menu
on page45 to set
Simple Network Management Protocol (SNMP)
Your projector supports a list of SNMP commands as described in the management information
base (MIB) file. You can download this file by browsing to smarttech.com/software and clicking the
MIB file’s link in the
The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP
management system application, and then use it as described in your application’s user guide.
Hardwa re
section for the projector.
Crestron® RoomView®
CrestronRoomView Express management software is embedded in the SMARTUX80 projector to
deliver built-in direct connectivity and control via the IT network. There are no control processors
or custom programming is required; just connect the SMARTUX80 projector to your network and
CrestronRoomView immediately recognizes the device for seamless communication and control.
RoomView Connected® devices also feature built-in instant help-desk messaging and emergency
broadcasting to provide the safest, most secure classroom environment so teachers have the
confidence to focus on teaching.
55smarttech.com/kb/170510
Page 66
Page 67
Appendix B
through an RS-232 serial interface
Connecting your room control system to the SMARTUX80 projector58
Pin configuration on the projector’s RS-232 connector58
Serial interface settings58
Projector programming commands60
Projector power state controls60
Power state controls62
Display controls63
Audio controls64
System controls65
Service and support controls67
Network controls69
Advanced display controls71
This appendix includes detailed instructions on how to set up your computer or room control
system to remotely manage your SMARTBoard interactive whiteboard system settings through an
RS-232 serial interface.
57smarttech.com/kb/170510
Page 68
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Connecting your room control system to the
SMARTUX80 projector
By connecting a computer or room control system to the RS-232 serial interface of the
SMARTUX80 projector, you can select video inputs, start up or shut down your interactive
whiteboard system and request information such as projector lamp use, current settings and
network addresses.
Pin configuration on the projector’s RS-232 connector
The following table provides the pin configuration on the SMARTUX80 projector. This pin
configuration follows a three-wire connection so that a straight-through male-to-female RS-232
serial cable connects to the projector’s serial interface in the following arrangement:
Pin numberProject or’s female RS-232 connect or
2Receive data (Rx)
3Transmit data (Tx)
5Signal Ground (GND)
Serial interface settings
To be able to make use of the projector’s control port, your computer equipment or room control
system must be configured to match these serial data communications settings.
Sett ingValue
Data Rate19.2 kbps
Data Bits8
ParityNone
Stop Bits1
Flow ControlNone
NOTES
l Asynchronous mode is disabled by default in the projector.
l All commands should be in ASCII format. Terminate all commands with a carriage return.
58smarttech.com/kb/170510
Page 69
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
l All responses from the projector are terminated with a command prompt. Wait until you
receive the command prompt indicating that the system is ready for another command
before you continue.
l The room control feature of the projector is always on.
To configure your comput er’s serial interface
1. Turn on your computer, and then start your serial communications program or terminal
emulation program.
2. Connect your computer to the serial connection cable connected to the projector.
3. Configure your serial interface settings using the values in the previous table, and then press
ENTER.
The > character appears as a command prompt.
NOTE
If no message appears or an error message appears, your serial interface configuration isn’t
correct. Repeat step 3.
4. Type commands to configure your settings.
NOTES
o
To see a list of commands available in the current operating mode, type ? and then
press ENTER.
o
If you’re using a terminal emulation program, turn on your program’s local echo setting
to see characters as you type them.
59smarttech.com/kb/170510
Page 70
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Projector programming commands
This section documents the projector programming commands and responses.
Projector power state controls
Your projector responds to commands only at certain power states and times.
There are six projector power states.
CommandControl basics
?
on
off
off now
get
[parameter]
set [parameter]
= [value]
Commands the projector to output a list of commands that are available in the
projector’s current operating mode. Note that some available commands might
not appear in the resulting list.
Commands the projector to exit Standby mode, to ignite the lamp and to begin
projecting an image.
Commands the projector to stop projecting an image, to cool down the lamp
and to enter Standby mode. The projector doesn’t do this immediately; instead,
it responds with a request for confirmation, which must be followed by a second
“off” command within 10 seconds.
Commands the projector to immediately stop projecting an image, to cool
down the lamp and to enter Standby mode without requiring any further
confirmation.
Commands the projector to allow you to retrieve information from the projector
about the current state of one of the projector’s operating parameters.
Commands the projector to allow you to change the current state of one of the
projector’s operating parameters. For numeric values, the “set” command can
also use a plus (+) or a minus (-) operator, in addition to an equals (=) operator.
NOTES
l Attempts to set a parameter to an invalid value return an “invalid
command” response.
l For parameters that use numeric values, attempts to set the value
outside of its operating range result in setting the parameter to its
maximum or minimum value.
60smar ttech.com/kb/170510
Page 71
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
NOTES
l If you send the projector an invalid command, you receive an “invalidcmd=[the command
sent]” message from the projector.
l Projector operating parameters that are accessible via the “set” or “get” commands are
listed in the following sections.
61smarttech.com/kb/170510
Page 72
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Power state controls
These commands put the projector in and out of Standby mode and request the projector’s current
power state. The projector’s power state determines whether certain commands are available at
that time. These settings are available even when the projector is in Standby mode.
Usable command by
power sta te
Standby
/ idle
getgetpowerstate
set or
get
On
set or get statereporting
PropertyValid valuesNotes
• on
• off
• confirm off
• powering
• cooling
• idle
• on
• off (default)
These states may be reported
asynchronously, preceded by
a # character, if the projector’s
“statereporting” function is
enabled.
Causes the projector power
state to be reported
asynchronously, without a
need to get it first.
62smarttech.com/kb/170510
Page 73
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Display controls
These commands control the video display of the projector.
Usable command
Propert yValid valuesNotes
by power state
Standby
On
/ idle
getgetvideoinputsReturns a text list of
available video source
inputs, such as VGA#,
HDMI#, Composite.
getset or get input
set or get autosignal
• VGA# [# range of 1~5]
• HDMI# [# range of 1~5]
• Composite
• None
• Next (settable only, not
gettable)
• on
• off (default)
The default SMART UX80
projector with no accessories
will return a list of VGA1,
HDMI1, HDMI2.
A default SMART UX80
projector with no additional
accessories has VGA1, HDMI1
and HDMI2 only.
Causes the projector to
automatically rotate through
all available video inputs until
a valid video source signal is
found.
set or get signaldetected
set or get displayhide
set or get videomute
set or get videofreeze
set or get autopoweroff
63smarttech.com/kb/170510
• true
• false
• normal (default)
• frozen
• muted
• on
• off (default)
• on
• off (default)
• on
• off (default)
Indicates if an active source
video signal is detected by
the projector.
Page 74
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Audio controls
These commands control the audio of the projector.
Usable command by
power sta te
Standby
/ idle
On
set or getvolumecont rol
set or getvolumeNumeric value. Range:
set or getmute
set or getsysoutputsw
PropertyValid valuesNotes
• on
• off (default)
-20~20 (default = 0)
• on
• off (default)
• line
• spkr
• line+spkr (default)
When off, prevents a user
from changing the projector
amplifier volume via the
remote control or any
attached control panel.
This may be displayed to the
user as a range of 0~40 in the
projector’s on-screen display.
Chooses where to route the
audio output signal to the
internal speaker, to t he
external audio system (via the
line out connector) or both.
64smarttech.com/kb/170510
Page 75
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
System controls
These commands control the integration properties of the projector.
Usable command by
power sta te
Standby /
idle
set or get set or get usb1source
set or get set or get usb2source
On
set or get emergencyalertmsg [text string] (41 character
set or get emergencyalert
PropertyValid va luesNotes
•VGA# [# range of 1~5]
• HDMI# [# range of 1~5]
(default = vga1)
• VGA# [# range of 1~5]
• HDMI# [# range of 1~5]
(default = hdmi1)
maximum)
• on
• off (default)
A default SMART UX80
projector with no additional
accessories has VGA1, HDMI1
and HDMI2 only.
A default SMART UX80
projector with no additional
accessories has VGA1, HDMI1
and HDMI2 only.
Contains text to be displayed
when the “emergencyalert”
function is turned on.
This will cause the
“emergencyalermessaget” to
be displayed on the projector
instead of the normal image.
set or get languageArabic, Czech, German,
set or get lampreminder
65smarttech.com/kb/170510
Danish, Greek, English
(default), Spanish, Finnish,
French, Korean,
Norwegian, Swedish,
Italian, Japanese,
Simplified Chinese,
Polish, Traditional
Chinese, Dutch, Iberi,
Portuguese, Russian
• on
• off (default)
• Matches the languages
listed in the projector on-
screen display’s
menu.
• Languages with spaces in
the name must be entered
without the spaces.
Provides a reminder when it’s
time to change the projector
lamp.
language
Page 76
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Usable command by
power sta te
Standby /
On
idle
set or get startupscreen
PropertyValid va luesNotes
• smart (default)
• usercapture
• preview
Chooses what splash screen
to display at projector startup
or when there is no active
video source signal.
66smarttech.com/kb/170510
Page 77
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Service and support controls
These commands control the integration properties of the projector.
Usable command by
power sta te
Standby /
idle
getgetfwverddp#.#.#.#Firmware version for the
getgetfwvermpu#.#.#.#Firmware version for the
getgetfwvernet#.#.#.#Firmware version for t he
On
getmodelnum[model name text string]The projector’s model.
getprjserialnumB01#??##?####
PropertyVa lid valuesNotes
The projector’s serial
(13-digits, # is any
number, ? is any letter)
number.
projector’s digital display
processor.
projector’s microprocessor
unit.
projector’s net work module.
If the network module is
disabled, this will report as
0.0.0.0.
getgetfwverecp#.#.#.#
set or get set or get lamphrs0~5000Current record of the age of
getgetsyshrs0~20000Current record of the age of
getdisplayhour0~20000Current record of the age of
67smarttech.com/kb/170510
Firmware version for the
attached ECP (extended
control panel). If no ECP is
attached to the projector, this
will be 0.0.0.0.
the projector lamp in usage
hours.
the projector in usage hours.
the projector in usage hours.
Page 78
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Usable command by
PropertyVa lid valuesNotes
power sta te
Standby /
On
idle
getresolutionlast known video input
resolution in the format of
###x###@##Hz or ###i/p
set or get highspeedfan
• high
• normal (default)
getgetfailurelogReturns a text list of
failures detected by the
projector and logged in
the projector's failure log
(or an indication of
“normal”). This is in the
format of failure1, failure2,
failure3, etc.
Enables the high speed fan in
hot environments to prevent
overheating.
Failures detectable by the
projector include the
following: overtemp, fanlock,
fanDMD, fanblower,
fansystem, lamperror,
colorwheelbreak, lampignite,
lampoverheat, lampdriver,
lampoverhours
getgetterror#Returns text information
about the specified error
number in the projector’s
error log.
Reported data: Error type,
lamp hours, system hours,
system temperature, and
lamp voltage when the error
was detected.
setsetrestoredefaultsThis immediately reset the
projector operating
parameters to their factory
default settings. A hard
power-cycle may be required
to complete.
setsetfactoryreset
• true
• false
Setting this to “true” resets
the projector operating
parameters to their factory
default settings. A hard
power-cycle may be required
to complete.
68smarttech.com/kb/170510
Page 79
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Network controls
These commands control the integration properties of the projector.
Usable command by
power sta te
Standby /
idle
set or get set or
getgetnetstatus
set or get set or
On
set or
get
get
get
PropertyValid valuesNotes
network
vgaoutnetenable
dhcp
• on
• off (default)
• on
• off (default)
• connected
• disconnected
• disabled
• on
• off (default)
Enables or disables the
network module.
Same function as the “network”
property.
Reports if the network port on
the projector is or isn’t
connected to a network.
When off, the projector's
network IP address,
subnetmask, gateway and
primary DNS values must all be
set manually.
set or get set or
get
set or get set or
get
set or get set or
get
set or get set or
get
getset or
get
ipaddrA valid IPv4 address in
values between 0.0.0.0
and 255.255.255.255
subnetmaskA valid IPv4 address in
values between 0.0.0.0
and 255.255.255.255
gatewayA valid IPv4 address in
values between 0.0.0.0
and 255.255.255.255
primarydnsA valid IPv4 address in
values between 0.0.0.0
and 255.255.255.255
macaddrxx-xx-xx-xx-xx-xx]The media access control
An IPv4 address.
An IPv4 address.
An IPv4 address.
An IPv4 address.
(MAC) identifier of the
projector’s net work module.
69smarttech.com/kb/170510
Page 80
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Usable command by
power sta te
Standby /
On
idle
set or
get
set or
get
set or
get
set or
get
set or
get
PropertyValid valuesNotes
groupname[text string]These propert ies aren’t used
by any of the projector
projectorname[text string]
functions. They exist only for
human reference, if desired.
locationinfo[text string]
contactinfo[text string]
projectoridNumeric value between 0
and 99
70sm arttech.com/kb/170510
Page 81
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Advanced display controls
These commands control the integration properties of the projector.
Usable command by
power sta te
Standby /
idle
On
set or get projectionmode
set or get displaymode
set or get highbrightness
getnativeaspectratio
PropertyValid valuesNotes
• front
• ceiling (default)
• rear
• rear ceiling
• SMARTPresentation
(default)
• Brightroom
• Darkroom
• sRGB
• User
• on (default)
• off
• 16:9
• 16:10
• UX80 reports 16:10
• UX80HD reports 16:9
set or get aspectratio
set or get brightnessNumeric value. Range:
set or get contrastNumeric value. Range:
set or get frequencyNumeric value. Range:
set or get trackingNumeric value. Range:
set or get hpositionNumeric value. Range:
• fill (default)
• match
• 16:9
0~100
0~100
-5~5
0~31
0~100
Default=50
Default=50
Automatically detected from
current video source.
Automatically detected from
current video source.
Automatically detected from
current video source.
71smar ttech.com/kb/170510
Page 82
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Usable command by
power sta te
Standby /
On
idle
set or get vpositionNumeric value. Range:
set or get whitepeakingNumeric value. Range:
set or get degammaNumeric value. Range:
set or get redNumeric value. Range:
set or get green
set or get blueNumeric value. Range:
PropertyValid valuesNotes
Automatically detected from
-5~5
current video source.
Default=10
0~10
Default=2
0~3
Default=100
0~100
Numeric value. Range:
Default=100
0~100
Default=100
0~100
set or get cyanNumeric value. Range:
0~100
set or get magentaNumeric value. Range:
0~100
set or get yellowNumeric value. Range:
0~100
set or get zoomNumeric value. Range:
0~30
Default=100
Default=100
Default=100
Default=0
72smarttech.com/kb/170510
Page 83
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
The remote control’s Menu button enables you to access the on-screen display to adjust the
projector settings.
IMPORTANT
Keep your remote control in a safe place because there is no other way to access menu options.
Sett ingUseNotes
Image Adjustment menu
Display ModeIndicates the projector’s
display output
(SMARTPresentation,
BrightRoom, DarkRoom,
sRGB and User).
BrightnessAdjusts projector brightness
from 0 to 100.
ContrastAdjusts the difference
between the lightest and
darkest parts
of the image from 0 to 100.
FrequencyAdjusts the display data
frequency of the projected
image from -5 to 5 to match
the frequency of your
computer’s graphics card.
TrackingSynchronizes your projector’s
display timing with your
computer’s graphics card from
0 to 63.
H-PositionMoves the horizontal position
of the source video left or right
from 0 to 100 (relative to the
projected image).
The default is SMARTPresentation.
The default is 50.
The default is 50.
The default is 0.
This setting applies to VGA inputs only.
This setting applies to VGA inputs only.
Don’t adjust this setting unless you’re advised
to by SMARTSupport.
Apply this setting only after you make all
boom adjustments.
This setting applies to VGA inputs only and is
useful in situations where the source video is
cut off.
73smarttech.com/kb/170510
Page 84
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
V-PositionMoves the vertical position of
the source video up or down
from -5 to 5 (relative to the
projected image).
White PeakingAdjusts the image color
brightness from 0 to 10 while
providing more vibrant white
shades.
DegammaAdjusts the color performance
of the display from 1 to 3.
ColorAdjusts the Red, Green, Blue,
Cyan, Magenta and Yellow
colors on the projector from 0
to 100 to provide custom color
and luminance output.
Audio menu
VolumeAdjusts the projector’s volume
amplification from -20 to 20.
Don’t adjust this setting unless you’re advised
to by SMARTSupport.
Apply this setting only after you make all
boom adjustments.
This setting applies to VGA inputs only and is
useful in situations where the source video is
cut off.
A value closer to 0 creates a natural image
and a value closer to 10 enhances brightness.
The default is 10.
The default is 2.
Each color has a default value of 100.
Adjustments to the color settings register
under the User mode.
The default is 0.
MuteMutes the projector’s audio
output.
Disable Volume
Control
Disables the projector’s
volume control and the ECP’s
volume control knob.
System Output
Selects one or more speakers
or other audio device.
Projector Functions menu
3D On/OffTurns the DLPLink technology
3D feature on or off.
The default is off.
If you mute the projector’s audio output and
then increase or decrease the volume, the
volume is restored automatically. You can
prevent this from happening by disabling the
volume control.
Select Line Out+Speaker, Line Out Only or
Speaker Only.
The default is off.
74smarttech.com/kb/170510
Page 85
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
3D FormatDisplays the current 3D format
(Interleaved or Under-over).
3D Invert
Left-Right
Auto Signal
Detect
Selects the 3D Invert setting
(L-R or R-L).
Enables or disables signal
searching of input connectors.
Lamp ReminderTurns the lamp replacement
reminder on or off.
Lamp ModeAdjusts lamp brightness to
Standard or Economy.
Interleaved breaks down the image frame for
each eye, alternately displaying a line of
visual information from each frame.
Under-over concurrently displays horizontally
stretched image frames for each eye, one
above the other.
L-R displays visual data for the left eye first.
R-L displays visual data for the right eye first.
The default is off.
Select On to have the projector continuously
switch inputs until it finds an active video
source.
Select Off to maintain signal detection in one
input.
This reminder appears 100 hours before the
recommended lamp replacement.
Standard displays a high-quality, bright
image.
Economy increases the lamp life by
decreasing the brightness of the image.
Auto Power Off
(minutes)
Sets the length of the auto
power-off countdown timer
between 1 and 240 minutes.
ZoomAdjusts the zoom to the center
of the image in or out from 0 to
30.
USB 1 sourceEnables touch for the selected
video source VGA out,USB 2
will disabled by associating the
video source with the room
computer USB receptacle
(USB1) on the ECP.
The default is 120 minutes.
The timer begins to count down when the
projector no longer receives a video signal.
The timer finishes when the projector enters
Standby mode.
Select 0 to turn off the timer.
The default is 0.
Zooming in cuts off the outer edges of the
source video.
The default is VGA out. When the user
switches to the video source the interactive
whiteboard recognizes touch from the
device connected to the room computer
USB receptacle on the ECP. Selecting
Disabled disables the room computer USB
receptacle on the ECP.
75smarttech.com/kb/170510
Page 86
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
USB 2 sourceEnables touch for the selected
video source HDMI, USB 1 will
be disabled by associating the
video source with the guest
computer USB receptacle
(USB2) on the ECP.
Projector IDDisplays the projector’s unique
ID number (from 0 to 99) within
your organization’s network.
Aspect RatioAdjusts the image output to
FillScreen, MatchInput or
16:9.
The default is HDMI. When the user switches
to the video source the interactive
whiteboard recognizes touch from the
device connected to the guest computer
USB receptacle on the ECP. Selecting
Disabled disables the room computer USB
receptacle on the ECP.
You can refer to or change this number when
using the network remote management
feature (see
system through a network interface
Remotely managing your
on
page47).
The default is FillScreen.
FillScreen produces an image that fills the
entire screen by stretching and scaling the
source video to match the projector’s native
resolution and aspect ratio.
MatchInput displays the source video in its
native resolution and aspect ratio. As a result,
unused space could appear along the top
and bottom edges of the screen (letterbox
format) or along the left and right edges of
the screen (pillarbox format).
See
Video format
on page81 for
descriptions of each mode.
Startup ScreenSelects the type of startup
screen (SMART, Capt ure User
Start up Screen, Preview
Start up Screen), or Image
Alignment Screen.
76smarttech.com/kb/170510
This screen displays when the projector lamp
is starting and a video source signal isn’t
displayed.
SMAR T displays the default SMART logo on
a blue background.
Capture User Start up Screen closes the onscreen display menu and captures the entire
projected image. The captured image is
displayed the next time the on-screen display
opens. (The capture can take up to one
minute, depending on the complexity of the
background graphic.)
Preview Startup Screen enables you to
preview the default or captured startup
screen.
Image Alignment Screen enables you to
adjust the projected image size, shape and
location.
Page 87
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
Image Alignment
Screen
Enables you to adjust the
projected image size, shape
and location.
Set to Default?Resets projector settings to
their default values.
USB Source
Select
Opens a sub-menu that
enables you to select the
video input on your projector
and the USB receptacle on the
ECP.
Network menu
NetworkActivates the projector’s RJ45
connector and network
features.
The image alignment screen appears the first
time you start your projector. However, you
can access it from the startup screen menu
any time. Press Menuor Enter to close it.
If you select Yes, all projector settings reset
to their defaults, reversing any menu changes
you made. This action is irreversible.
Don’t adjust this setting unless you want to
reset all of the applied settings, or unless
you’re advised to by a SMARTSupport
specialist.
The defaults are:
HDMI-1, USB 1
l
HDMI-2, Disabled (no associated USB
l
input)
VGA-1, USB 2
l
StatusDisplays the current network
status (Connected,
Disconnected or Off).
DHCPDisplays the status of the
network’s Dynamic Host
Configuration Protocol (DHCP)
as On or Off.
Password
Reminder
E-mails the network password
to the predefined e-mail
recipient.
The default is off.
The default is on.
On enables a DHCP server on the network to
automatically assign an IP address to the
projector.
Off enables an administrator to assign an IP
address manually.
See
Web pa ge management
on page47 to
set up a destination e-mail address.
77smarttech.com/kb/170510
Page 88
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
IP AddressDisplays the projector’s current
IP address in values between
0.0.0.0 and 255.255.255.255.
Subnet MaskDisplays the projector’s subnet
mask number in values
between 0.0.0.0 and
255.255.255.255.
GatewayDisplays the projector’s default
network gateway in values
between 0.0.0.0 and
255.255.255.255.
DNSDisplays the projector’s
primary domain name server
(DNS) IP address in values
between 0.0.0.0 and
255.255.255.255.
MAC AddressDisplays the projector’s MAC
address in xx-xx-xx-xx-xx-xx
format.
To change the projector’s IP address, use the
RS-232 connector or use a DHCP server to
assign a dynamic IP address, and then set a
static IP address using the network remote
management feature (see
Remotely
managing your system through a network
interface
on page47).
Group NameDisplays the projector’s
workgroup name as set by an
administrator (maximum 12
characters).
Projector NameDisplays the projector’s name
as set by an administrator
(maximum 12 characters).
LocationDisplays the projector’s
location as set by an
administrator (maximum 16
characters).
You can set the projector’s workgroup name
using the remote management features (see
Remotely managing your system through a
network interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
You can set the projector’s name using the
remote management features (see
Remotely
managing your system through a network
interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
You can set the projector’s location using the
remote management features (see
Remotely
managing your system through a network
interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
78smarttech.com/kb/170510
Page 89
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
ContactDisplays the contact name or
number for projector support
as set by an administrator
(maximum 16 characters).
You can set the contact name or number
using the remote management features (see
Remotely managing your system through a
network interface
on page47 and
Remotely
managing your system through a n RS-232
serial interface
on page57).
Language menu
LanguageSelects language preference.Projector menu support is available in English
(default), Chinese (Simplified), Chinese
(Traditional), Czech, Danish, Dutch, Finnish,
French, German, Greek, Italian, Japanese,
Korean, Norwegian, Polish, Portuguese
(Brazil), Portuguese (Portugal), Russian,
Spanish and Swedish.
Informat ion menu
Lamp HoursDisplays the current number of
lamp usage hours from 0 to
4000 hours from when it was
last reset.
Always reset the lamp hours after you
replace a lamp, because lamp service
reminders are based on the current hours of
use. See
Resetting the la mp hours
on
page29 for details on the lamp hours reset
procedure.
InputDisplays the currently
displayed video input source
(VGA, HDMI1, HDMI2 or Non e).
ResolutionDisplays the projector’s most
recently detected video
source signal resolution and
refresh rate.
Firmware
Version
Displays the projector’s digital
display processor (DDP)
firmware version in x.x.x.x
format.
MPU VersionDisplays the projector
microprocessor unit (MPU)
firmware version in x.x.x.x
format.
If there is no current video input source
signal, this setting displays the last known
source signal image resolution and refresh
rate.
79smarttech.com/kb/170510
Page 90
APPENDIX B
REMOTELY MANAGING YOUR SYSTEM THROUGH AN R S-232 SERIAL INTERFACE
Sett ingUseNotes
Network Version Displays the projector’s
network communications
processor firmware version in
x.x.x.x format.
Model NumberDisplays the projector’s model
number.
Serial NumberDisplays the projector’s serial
number.
UCP ports 1 / 2Reserved for future
application.
If you haven’t enabled the Network and VGA
Out setting, this setting is unable to display
the projector’s network communications
processor firmware version and displays
0.0.0.0 instead.
80smar ttech.com/kb/170510
Page 91
Appendix C
Video format81
Native video format81
Video format compatibility82
HD and SD signal format compatibility83
Video system signal compatibility84
Connecting peripheral sources and outputs84
This appendix provides information on integrating your SMARTBoard interactive whiteboard
system with peripheral devices.
Video format
Your projector has a native video format and various video format compatibility modes. You can
change image appearances for certain formats and compatibilities.
Native video format
The following table lists the native VESA RGB video format and digital HDMIvideo format for the
projector.
ResolutionModeAspect rat ioRefresh rat e
(Hz)
1280 × 800WXGA16:10604883.5
81smarttech.com/kb/170510
Hor izontal
frequency
(kHz)
Pixel clock
(MHz)
Page 92
APPENDIX C
INTEGRATIN G OTHER DEVICES
Video format compatibility
The following tables list the projector’s compatible VESA RGB video formats by resolution, which
you can adjust by using the aspect ratio commands described in
page73.
ResolutionModeAspect rat ioRefresh rat e (Hz)“Match In put”
720 × 400720×400_851.8:185.039Pillarbox
Adjusting projector settings
appearance
on
640 × 480VGA 604:359.94
640 × 480VGA 724:372.809
640 × 480VGA 754:375
640 × 480VGA 854:385.008
800 × 600SVGA 564:356.25
800 × 600SVGA 604:360.317
800 × 600SVGA 724:372.188
800 × 600SVGA754:375
800 × 600SVGA 854:385.061
832 × 624MAC 16"4:374.55
1024 × 768XGA 604:360.004
1024 × 768XGA 704:370.069
1024 × 768XGA 754:375.029
1024 × 768XGA 854:384.997
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
1024 × 768MAC 19"4:374.7
1152 × 864SXGA1754:375
Pillarbox
Pillarbox
1280 × 768SXGA1751.67:160Letterbox
1280 × 800WXGA16:1060
1280 × 960Quad VGA 604:360
1280 × 960Quad VGA 854:385.002
1280 × 1024SXGA3 605:460.02
1280 × 1024SXGA3 755:475.025
82smarttech.com/kb/170510
Native
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Page 93
APPENDIX C
INTEGRATIN G OTHER DEVICES
ResolutionModeAspect rat ioRefresh rat e (Hz)“Match In put”
appearance
1280 × 1024SXGA3 855:485.024
1400 × 1050SXGA+4:359.978
1600 × 1200UXGA4:360
Pillarbox
Pillarbox
Pillarbox
1680 × 1050WSXGA+16:1060Native
1920 × 1080HD 108016:960Letterbox
HD and SD signal format compatibility
The following tables list the projector’s high definition and standard definition format signal
compatibility, which you can adjust by using the aspect ratio commands described in
projector settings
Signal for matAspect rat ioHorizont al
on page73.
frequency (kHz)
Vertical
frequency (Hz)
480i (525i)4:315.7359.94Full screen
480p (525p)4:331.4759.94Full screen
576i (625i)5:415.6350Pillarbox
576p (625p)5:431.2550Pillarbox
Adjusting
“Match Input”
appearance
720p (750p)16:94559.94Letterbox
720p (750p)16:937.550Letterbox
1080i (1125i)16:933.7559.94Letterbox
1080i (1125i)16:928.1350Letterbox
1080p (1125p)16:967.559.94Letterbox
1080p (1125p)16:956.2550Letterbox
NOTE
Your projector is HD-ready. Its native resolution supports a pixel-perfect display of 720p source
content. However, because the projector compresses 1080p source content to fit its native
resolution, it doesn’t support a pixel-perfect display of 1080p source content.
83smarttech.com/kb/170510
Page 94
APPENDIX C
INTEGRATIN G OTHER DEVICES
Video system signal compatibility
The following tables list the projector’s video system signal compatibility delivered over HDMI
video connectors, which you can adjust by using the aspect ratio commands described in
Adjusting projector settings
Video modeAspect ratioVertical frequency (Hz)
720p16:959.94
720p16:950
1080i16:950
1080p16:950.94
1080p16:950
576i5:450
480i4:350.94
on page73.
Connecting peripheral sources and outputs
Follow these instructions if you have a peripheral device to connect to your interactive whiteboard
system, such as a DVD/Blu-ray player or a USB device.
NOTES
l Measure the distance between the projector and the peripheral device you want to
connect. Make sure each cable is long enough, has plenty of slack and can be placed safely
in your room without presenting a trip hazard.
l Do not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.
l The RCA jacks on the ECP aren’t used in this configuration and aren’t enabled.
To connect a laptop to a SMAR TBoard interactive whiteboard system
1. Connect a USB cable from the laptop to the appropriate USB port on the ECP.
2. Connect a VGA cable from the laptop to the projector.
OR
Connect an HDMI cable from the laptop to the projector.
3. Press the In put button on the ECP or remote control to switch input sources to the laptop.
84smarttech.com/kb/170510
Page 95
APPENDIX C
INTEGRATIN G OTHER DEVICES
To connect a DVD /Blu-ray player or similar device
1. If you have speakers installed, turn the volume dial on the ECP all the way down to prevent
buzzing or popping.
2. Press the I nput button on the ECP or remote control to switch input sources to the peripheral
device.
3. Restore the volume on the ECP’s volume dial.
NOTE
HDMI inputs are High Definition Content Protection (HDCP) compliant.
The SMARTUX80 projector allows synchronization between two adjacent systems. The two
projectors can be connected with a Cat 5 crossover cable to allow the control of the power states
through a single ECP, through the remote control or through a room control system.
To connect a second projector
Connect a Cat 5 crossover cable to the Projector 2 port of the primary SMARTUX80 projector
and into the Projector 2 port of the secondary SMARTUX80 projector.
NOTE
The Projector 2 ports only synchronize power states and don’t carry audio or video.
85smarttech.com/kb/170510
Page 96
Page 97
Appendix D
IR signal format: NEC1
KeyRepeat
format
InputF18BCA14EB
Power ( )
MenuF18BCA1BE4
Up ( )F18BCA40BF
Left ( )F18BCA42BD
Enter ()F18BCA13EC
Right ( )F18BCA43BC
Down ( )F18BCA41BE
HideF18BCA15EA
Volume up ( )F18BCA44BB
ModeF18BCA45BA
MuteF18BCA11EE
Volume down ( )F18BCA46B9
F18BCA12ED
Vendor codeKey code
Byte 1Byte 2Byte 3Byte 4
87smarttech.com/kb/170510
Page 98
Page 99
Appendix E
compliance
SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment and
Battery regulations (WEEE and BatteryDirectives)
Electrical and electronic equipment and batteries contain substances that can be harmful to
the environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.
Batteries
Remote contains CR2025 battery. Recycle or dispose of batteries properly.
Perchlorate material
Contains perchlorate material. Special handling may apply. See
dtsc.ca.gov/hazardouswaste/perchlorate.
Mercury
The lamp in this product contains mercury and must be recycled or disposed in accordance
with local, state, provincial and federal laws.
More information
See smarttech.com/compliance for more information.
89smarttech.com/kb/170510
Page 100
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.