SMART 60wi2 User Manual

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LightRaise™

interactive projectors

User’s guide

For models SLR60wi, SLR60wi2 and SLR60wi2-SMP

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Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This equipment has beentested andfoundto comply with the li mits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These lim its are designed to provide reasonable protection against harmful interferencewhen the equipment is operatedi n a commercial environment. This equipment generates, uses and can r adiate radio frequency energy and, i f not i nstalled and usedi n accordance with the manufacturer’s instructions, may causeharmful interferenceto radio communications. Operation of this equipment in a residential area is likely to cause harmful i nterference in which case the user wi ll be required to correct theinterferenceat his own expense.

FDA statement

Complies with FDA performancestandards for laser products except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007.

Trademark notice

LightRaise, SMARTNotebook,SMARTMeetingPro,SMARTInk,SMARTBoard, SMARTGoWire, sm arttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Texas Instruments, Bril liantColor andD LP are trademarks of Texas Instruments. Blu-ray i s a trademark of the Blu-ray Disc Association. HD MI is a trademark or registered trademark of HDM I Licensing LLC. DisplayLink is a trademark or r egistered trademark of DisplayLink Corp. in the United States and/or other countries. All other third-party product andcompany names may be trademarks of their respective owners.

© 2013SMARTTechnologiesULC. All r ights reserved. No part of this publication may be r eproduced, transmitted, transcribed, stored in a r etrieval system or translated into any language in any form by any means w ithout the prior writtenconsent of SMARTTechnologiesULC. Informationi n this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof covered by one or more of the following U.S. patents.

www.smarttech.com/patents

10/2013

smarttech.com/kb/170295

I M P O R T A N T I N F O R M A T I O N

Important information

Read the following warnings carefully. Failure to read the warnings below or to follow the installation

instructions included with your SMART product could result in personal injury and damage to the

product and may void your warranty.

W A R N I N G

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Two people are required to mount your SMART product because it may be too heavy for one

person to safely maneuver.

l Use the appropriate hardware for your wall type as referred to in the SMART accessory kit

(part number 1013576). Failure to do so could result in injury if the unit detaches from the wall.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Ensure that all cabling on the wall is properly secured.

l Do not stare directly into the projector’s beam of light.

l Do not puncture, crush, heat or disassemble the pen battery, expose it to fire or any liquid,

short its terminals, or abuse the battery in any other way as this may cause the battery to

explode or ignite, and could cause a fire or personal injury.

l Use of controls or adjustments or performance of procedures other than those specified herein

may result in hazardous radiation exposure.

l Keep the interactive pen and pen holder out of reach of small children as there are small parts

that may pose a potential choking hazard.

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I M P O R T A N T I N F O R M A T I O N

Touch detection module (TDM)

W A R N I N G

l Do not disassemble the touch detection module. It has been designed to safely protect the

end-user in normal operation and installations.

l The touch detection module is a Class 1 laser product. To avoid eye damage from laser

radiation, do not turn on the system before installing the touch detection module. When

installation is complete, you are unable to access the lasers and you can safely turn the

system on.

l In accordance with IEC60825-1: 2007 international regulations, do not view the red laser beam

directly with optical instruments such as a magnifying lens.

l The following comprise the diode specifications for the laser diodes, designed safely within the

touch detection module:

Red laser: 650 nm (Typ.), 0.35 mW (Max., CW)

IR laser: 808 nm (Typ.), 350 mW (Max., CW)

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Contents

Important information i

Touch detection module (TDM) ii

Chapter 1: About your projector 1

Features 2 Optional accessories 6

Chapter 2: Installing your projector 7

Choosing a surface 7 Choosing a location 11 Choosing a height 12 Routing the cables 14 Projector connections 16 Installing DisplayLink drivers for the XCP 19 Installing SMARTNotebook software 20 Installing SMARTMeetingPro software 20 Aligning the projector 20

Chapter 3: Using your projector 23

How your projector works 23 Interacting with your computer 24 Using the remote control 24 Focusing the image 25 Adjusting the image 26 Using your interactive pen 26

Chapter 4: Using the XCP 31

Connecting the XCP to the projector 32 Connecting the XCP adapters to the XCP 35 XCP input connections 36 Using the XCP projector controls 37 Using the SMARTGoWire cable with the XCP 38

Chapter 5: Using the SMARTGoWire cable 39

Connecting the SMARTGoWire cable to the projector 39 Connecting the SMARTGoWire cable to the XCP 40

Chapter 6: Maintaining your projector 45

Replacing the remote control battery 45

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C O N T E N T S

Replacing the CAT battery 47 Cleaning the projector and accessories 47 Replacing the projector lamp module 48 Resetting the lamp hours 56

Chapter 7: Troubleshooting your projector 59

Determining projector status 60 Determining touch status 61 Determining interactive pen status 62 Determining curtain alignment tool (CAT) status 63 Determining XCP status 63 Troubleshooting your SMART product with the Connection Wizard 64 Troubleshooting interactive pen issues 65 Troubleshooting finger touch issues 65 Touch accuracy and alignment issues 67 Troubleshooting image issues 67 Troubleshooting projector errors 69 Troubleshooting audio issues 71 Troubleshooting XCP issues 72 Locating the serial number 73 Accessing the service menu 73

Appendix A: Remotely managing your projector 75

Accessing web page management 75 Home 76 Control panel 76 Network settings 77 E-mail alerts 79 Password settings 79 Simple Network Management Protocol (SNMP) 80

Appendix B: Connecting your room control system to your projector 81

Serial interface settings 81 Command inventory 83 Value-based command methods 84 Power state controls 85 Source selection controls 86 General source controls 87 Additional VGA source controls 88 Audio controls 89 Network controls 90 System controls 91

Appendix C: Adjusting the interactive projector settings 97

Adjusting SLR60wi interactive projector settings 97

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C O N T E N T S

Adjusting SLR60wi2 interactive projector settings 107

Appendix D: Integrating other devices 119

Native video format 119 Video format compatibility 120 HD and SD signal format compatibility 122 Connecting peripheral sources and outputs 124

Appendix E: Hardware environmental compliance 125

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 125 Batteries 125 Mercury 125 More information 125

Index 127

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Chapter 1

Features 2

Interactive projector 2 Projector boom 3 Touch Detection Module (TDM) 3 Curtain Alignment Tool (CAT) 3 Interactive touch and pen features 4 Pen holder 4 USB charger 4 Remote control 5 LightRaise projector control (XCP) 5

Optional accessories 6

Wall-mounting kit 6 XCP adapters 6

The LightRaise™ interactive projectors are wall-mounted, short-throw projectors that transform any

wall or dry-erase whiteboard into an interactive surface. The LightRaiseinteractive projectors provide

touch and pen-enabled input, enabling two users to simultaneously write, draw and manipulate

content in SMARTNotebook™ collaborative learning software or SMARTMeetingPro™ software

using a finger or the interactive pens.

This chapter describes the features and components of your projector.

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C H A P T E R 1

About your interactive projector

Features

Interactive projector

LightRaise 60wi (SLR60wi) LightRaise 60wi2 (SLR60wi2)

A wall-mounted projection engine that uses

DLP® technology by TexasInstruments™,

providing BrilliantColor™ performance and

quality Gamma 2.2 correction with Bright

Classroom, Dark Classroom, sRGB White, Wall

Color, User and SMART Presentation modes.

Finger and pen touch interaction that enables you to tap, swipe, gesture or draw with two fingers or the interactive pens.

Dual touch interaction that enables two people to draw and manipulate content on the surface at the same time. The interactive surface can be touched simultaneously by two fingers, by two pens or by one finger and one pen.

HD ready, wide screen, 2500 lumens, maximum resolution supported 1080p

NTSC, NTSC 4.43, PAL, PAL-N, PAL-M and SECAM video system compatibility

A wall-mounted projection engine that uses DLP technology by TexasInstruments, providing BrilliantColor performance and quality Gamma

2.2 correction with Bright Room, Dark Room, sRGB, User and SMART Presentation modes.

Finger touch and pen interaction that enables

you to tap, swipe, gesture or draw with four

fingers or the interactive pens.

Four-touch interaction that enables two people to draw, gesture and manipulate content on the surface at the same time. The interactive surface can be touched simultaneously by a combination of fingers and pens.

HD ready, 3000 lumens, maximum resolution supported 1080p

HDTV (720p and 1080p) video system compatibility and HD Ready (HDMI technology and 720p) available, NTSC, NTSC 4:43, PAL, PAL-N, PAL-M and SECAM (480i/p and 576i/p)

WXGA 1280 × 800 native resolution WXGA 1280 x 800 native resolution

16:10 native aspect ratio with support for 4:3 and 16:9 ratios with scaling

3400:1 contrast ratio 2900:1 contrast ratio

100" (254.0 cm) diagonal maximum interactive area size on a blank, vertical wall

0.36:1 throw-ratio 0.35:1 throw-ratio

Two built-in 10W speakers Built-in 9 W speaker

N O T E

For further details about projector features, see the LightRaise 60wi interactive projector specifications (smarttech.com/kb/170335).

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16:10 with support for 16:9, 4:3 and 5:4 with scaling

100" (254.0 cm) diagonal maximum interactive area size on a blank, vertical wall

N O T E

For further details about projector features, see the LightRaise 60wi2 interactive projector specifications (smarttech.com/kb/170603).

C H A P T E R 1

About your interactive projector

Projector boom

The projector is mounted to the wall by attaching the ball-joint to the

boom and the boom to the wall-mount plate. You can adjust the length

of the boom for different image sizes. It also includes the following

features:

l Image sizes from 67" to 100" diagonal (16:10)

l Image keystone, tilt and position

l Image vibration dampening (typically induced from doors closing)

l A padlock ring to prevent removal of the projector from the boom.

l Templates and instructions for positioning the system safely.

See the LightRaise interactive projectors installation guide (smarttech.com/kb/170259) for more

information on installing and positioning the projector boom.

Touch Detection Module (TDM)

The TDM mounts on the wall by attaching to the wall plate and enables your

system to differentiate between finger touch and pen touch. When it’s installed

and aligned, you can write with a pen and move objects with a finger at the

same time on the interactive surface.

The TDM provides a range of adjustments to accommodate varying projection

surface thicknesses. It also includes a conveniently placed multi-colored

status light that provides system status information feedback (see Determining touch status on page

61).

See the LightRaise installation guide (smarttech.com/kb/170259) for more information on installing

and aligning the TDM.

Curtain Alignment Tool (CAT)

The CAT is included with your projector purchase and enables you to align the

system during installation.

See the LightRaise interactive projector installation guide

(smarttech.com/kb/170259) for more information on using the CAT to align the system.

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C H A P T E R 1

About your interactive projector

Interactive touch and pen features

A computer vision-based SMART touch detection system tracks finger touch using an

infrared source, as well as interactive and synchronized infrared pen, on any reasonably flat

surface. This enables you to write or draw digital ink with the interactive pens or with your

fingers. Because the projector is touch aware, you can even use one pen to draw while

simultaneously using your finger to manipulate content.

The SLR60wi model supports dual touch, which enables two people to draw, gesture and manipulate

content on the surface at the same time. The interactive surface can be touched simultaneously by

two fingers, by two pens or by one finger and one pen.

The SLR60wi2 model supports four-touch interaction, which enables two people to draw and

manipulate content on the surface at the same time. The interactive surface can be touched

simultaneously by a combination of fingers and pens.

Features of the interactive pens include the following:

l Active tip switch

l Power switch

l Pen automatically turns off when not in use to prolong battery life

l One tri-colored status light: green (operational), amber (battery charging required), red (fault)

l SoftTouch texture for improved finger grip

l USB mini-B connection for battery charging

Pen holder

Store the interactive pens in the pen holder when you’re not using them and when you’re

charging them. The holder is also a convenient place to store the remote control.

USB charger

Charge your interactive pen with the included USB charger (see

Charging the interactive pen on page 28). A fully charged pen will

operate for two days before requiring recharging.

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C H A P T E R 1

About your interactive projector

Remote control

The projector remote control enables you to access on-screen projector menus, to change

projector settings and to turn the projector on and off.

See Using the remote control on page 24 for more information.

LightRaise projector control (XCP)

N O T E S

l The XCP is included with the SLR60wi2-SMP model only.

l Before you use the XCP with a USBcable, install the DisplayLink™ drivers on your computer

from the CD included with the XCP. See Installing DisplayLink drivers for the XCP on page

19.

The XCP can be mounted on the wall beside the projected image, giving you a more

convenient location to access input ports and basic operation controls of your interactive

projector. You can connect a single USB cable to the SMART Connect port for an all-in-one

audio, video and data connection to your computer using DisplayLink technology;

alternatively, you can individually connect your video, audio and touch cables directly to the

XCP.

See Using the XCP on page 31 for more information on the XCP functionality and cabling.

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C H A P T E R 1

About your interactive projector

Optional accessories

These accessories aren’t included with your projector, but you can order them from your authorized

SMART reseller.

Wall-mounting kit

You can purchase an optional wall-mounting kit that contains an assortment of screws and wall

anchors for several different wall types.

XCP adapters

You can connect a VGA or an HDMI™ cable to the XCP and your computer if you purchase

the appropriate adapter.

Adapter Function

VGA + USB adapter Connects a VGA video source and has a separate USB connector for

data and audio.

HDMI + USB adapter Connects an HDMI video source and has a separate USB connector

for data and audio.

To connect the XCP adapters to your computer, see Connecting the XCP adapters to the XCP on

page 35.

To use the XCP adapters with a SMARTGoWire™ auto-launch cable, see Connecting the

SMARTGoWire cable to the XCP on page 40.

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Chapter 2

Choosing a surface 7

Choosing a wall surface 7 Choosing a dry-erase board surface 8

Surface obstructions 11 Choosing a location 11 Choosing a height 12 Routing the cables 14 Projector connections 16

SLR60wiinteractive projectors 17

SLR60wi2 interactive projectors 18

SLR60wi2-SMP interactive projectors 19 Installing DisplayLink drivers for the XCP 19 Installing SMARTNotebook software 20 Installing SMARTMeetingPro software 20 Aligning the projector 20

See the printed installation guide and mounting template that came with your LightRaise interactive

projector for information on installing your projector. You can access these documents by visiting the

LightRaise support page at smarttech.com/support.

This chapter provides additional details to help you install your projector.

Choosing a surface

Consider what your projection surface is when you’re selecting a location for your projector. You can

install it so the image falls on an existing dry-erase board or a flat wall surface. A dry-erase board is a

flat surface that works well with your projector and allows you to write smoothly in digital ink.

Choosing a wall surface

Consider the following factors when selecting a wall surface to project your image onto:

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C H A P T E R 2

Installing your projector

l Select a wall that is straight and flat. All of the lines that you draw to install the projector must be

straight and level on a plumb wall.

l Select a white wall to maintain accurate color of the projected image.

l Project on a smooth, semi-gloss painted surface to reduce glare from the projector, to achieve

optimal touch quality and to reduce wear on the pen nib.

l Attach a dry-erase board to the wall if you’re projecting on a textured surface, such as a concrete

block wall. A dry-erase board is a flat surface that works well with your projector and allows you

to write smoothly in digital ink.

C A U T I O N

Writing on the wall with the interactive pen might cause scratches or damage the wall surface. Test

the wall surface by writing on it with the pen before you install your projector.

Choosing a dry-erase board surface

Consider the following factors when selecting a dry-erase board to project your image onto:

l Install the dry-erase board and the projector straight, level and plumb to the wall.

l Select a dry-erase board with no bezel or with a bezel thickness of less than 3 mm above the

board surface. Bezels thicker than 3 mm above the board surface disrupt finger touch

performance.

I M P O R T A N T

Do not install map rails on any surface you select to project your image on. You must also

remove any existing map rails on the wall or dry-erase board before you use your projector.

l Select a dry-erase board that is flat. See the following procedure for more information.

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C H A P T E R 2

Installing your projector

To measure the flatness of a dry-erase board

1. Place a six-foot carpenter’s level horizontally across the dry-erase board.

2. Locate where the level is furthest away from the board surface, and then measure the distance.

Measure the flatness of the surface on both sides of the dry-erase board.

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C H A P T E R 2

Installing your projector

3. Repeat the above steps to measure the flatness of the board vertically and diagonally.

I M P O R T A N T

The overall finger touch performance is strongly influenced by the projection surface flatness.

If the distance is less than 5 mm in all directions, optimal finger touch performance will

likely be achieved.

If the distance is between 5 mm and 10 mm in any direction, good to adequate finger

touch performance will likely be achieved.

If the distance is between 10 mm and 15 mm in any direction, it is possible to achieve

adequate finger touch performance. However, there could be issues completing the

installation. A flatter board surface is recommended.

If the distance is greater than 15 mm in any direction, select a flatter surface.

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C H A P T E R 2

Installing your projector

Surface obstructions

There should be no objects that protrude into the keep out area between the bottom of the projector

mount and the projected image. Objects in this area should be moved or removed before you use your

interactive projector as they can cause parts of the projected image to lose finger touch function.

Examples of common obstructions to watch out for include:

l Cables or wires that hang into the projected image

l Screws or nails protruding from the wall or the dry-erase board

l Wall protrusions or uneven wall surfaces

l Map rails on the wall or the dry-erase board

N O T E

See the LightRaise interactive projector surface evaluation guide (smarttech.com/kb/170402) more

information on how to choose a surface.

Choosing a location

SMART includes a mounting template with your projector (smarttech.com/kb/170271). Using this

template ensures that you can do the following:

l Determine where to install the projector in relation to the studs in the wall and the size of the

projection surface.

l Mount the projector at a safe height for head space clearance, while maintaining enough space

for airflow and installation access above the unit.

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C H A P T E R 2

Installing your projector

Choose a location that’s far from bright light sources, such as windows and strong overhead lighting.

Bright light sources can cause distracting shadows on the projection surface and can reduce the

contrast of the projected image.

Select an area with sufficient clearance to accommodate your projector. For best presentation

alignment, mount your interactive projector in a location that’s central to your audience’s viewing

direction.

Choosing a height

The height of your projector depends on the size of the projected image and the available space for it.

If you have a dry-erase board as the projection surface, the height of the projector depends on the

width and height of the board. If the projection surface is a wall, the height of the projector depends on

the width and height of available wall space. Consider the general height of your user community and

ensure they’ll be able to touch all areas of the projected surface. When determining the size of the

projected image, ensure there is room to route the cables around the image and space to install the

pen holder.

To determine the height of the projector mounting bracket

1. Measure the width of the available surface space.

N O T E

Ensure the available width of the projection surface is equal to or greater than the width in

the chart on page 11 of the LightRaise interactive projectors installation guide

(smarttech.com/kb/170259).

If you’re using a dry-erase whiteboard as the projection surface, measure inside the

frame.

2. Measure the height of the available surface space.

N O T E

Ensure the available height of the projection surface is equal to or greater than the height

in the chart on page 11 of the LightRaise interactive projectors installation guide

(smarttech.com/kb/170259).

If you’re using a dry-erase board as the projection surface, measure inside the frame.

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C H A P T E R 2

Installing your projector

3. Compare your measurements to the chart which appears on page 11 of the LightRaise

interactive projectors installation guide (smarttech.com/kb/170259), and select a row in the table

that is smaller than your available width and height. This determines the installation height of the

projector mounting bracket from the top of the projected image.

I M P O R T A N T

You need at least 4" (10.2 cm) clearance space above the top mounting holes. See the

LightRaise interactive projectors installation guide (smarttech.com/kb/170271) for more

information about ceiling clearances.

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C H A P T E R 2

Installing your projector

Routing the cables

Follow these instructions to route and secure the cables to the wall.

To connect the cables

1. Route the cables through the top of the boom and down its length before you connect them to the

projector.

2. Connect all the cables to the projector and let them hang loose.

N O T E

See Projector connections on page 16 for more information.

3. After you’ve connected all the cables, connect the power cable to a power outlet.

4. Turn on your projector so you can see where the projected image falls

5. Align the image and make other image adjustments necessary before you route the cables

around the projected image.

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C H A P T E R 2

Installing your projector

6. Route and secure the cables to the wall, ensuring they don’t protrude past the image surface

between the bottom of the projector mount and the projected image. Objects in this area should

be moved or removed before you use your projector because they can cause parts of the

projected image to lose finger touch function.

I M P O R T A N T

Leave extra space between the cables and the projected image so you can make image

adjustments later.

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C H A P T E R 2

Installing your projector

Projector connections

N O T E S

l You can connect a variety of peripheral input devices to your projector, including DVD/Blu-

ray™ players, VCRs, computers, document cameras, digital cameras and high-definition

sources, as well as peripheral device outputs, such as a secondary projector or powered

speakers.

l You might need to purchase third-party adapters to connect certain peripheral devices.

l Peripheral devices aren’t included.

l To connect the XCP to the projector, see Connecting the XCP to the projector on page 32.

l To connect the SMARTGoWire cable to the projector, see Connecting the SMARTGoWire

cable to the projector on page 39.

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C H A P T E R 2

Installing your projector

SLR60wiinteractive projectors

The following diagram describes the connections available on the SLR60wi interactive projector.

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C H A P T E R 2

Installing your projector

SLR60wi2 interactive projectors

The following diagram describes the connections available on the SLR60wi2 interactive projector.

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C H A P T E R 2

Installing your projector

SLR60wi2-SMP interactive projectors

The following diagram describes the connections available on the SLR60wi2-SMP interactive

projector.

Installing DisplayLink drivers for the XCP

DisplayLink drivers are required to use the SMARTConnect USB receptacle on the XCP. Install the

drivers on the computer connected to the XCP.

To install DisplayLink drivers

Insert the DisplayLink CD that came with the XCP, and then follow the on-screen instructions.

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C H A P T E R 2

Installing your projector

Installing SMARTNotebook software

Pen and finger touch will work with any computer connected to your interactive projector, but for

multitouch and full functionality, install SMARTNotebook software. You can install the software from

the DVD that came with your projector and you can visit smarttech.com/software to download

software updates.

To install SMART software

Insert the SMART software DVD that came with your interactive projector, and then follow the

on-screen instructions.

Installing SMARTMeetingPro software

Pen and finger touch work with any computer connected to your projector, but to enable full

functionality, including multitouch, install SMARTMeetingPro software.

To install SMARTMeetingPro software

Go to the URL printed on your SMARTMeetingPro software download card, and then follow the

on-screen instructions.

Aligning the projector

After you install SMARTNotebook software or SMARTMeetingPro software, you can perform the

alignment procedure. This procedure must be completed before you can use the projector.

To align the projector

Click the SMART Board® icon in the Windows® notification area or the Mac Menu bar, and then select SMART Settings.

The SMARTSettings window appears.

If your projector is connected to your computer and working, the following text appears: The

SMARTBoard interactive whiteboard is working properly.

If your projector isn’t connected to your computer, the following text appears: No

SMARTBoards are connected.

2. Select Connection Wizard.

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C H A P T E R 2

Installing your projector

3. Select LightRaise 60wi interactive projector from the SMART products found drop-down

list, and then click Next.

LightRaise interactive projector appears.

4. Click Next.

5. Click Initial Setup.

6. Follow the on-screen instructions.

I M P O R T A N T

See Chapter 4 of the LightRaise interactive projector installation guide

(smarttech.com/kb/170259) for more information about aligning your system.

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Chapter 3

How your projector works 23 Interacting with your computer 24 Using the remote control 24 Focusing the image 25 Adjusting the image 26 Using your interactive pen 26

Interactive pen components 27

Charging the interactive pen 28

Writing or drawing with SMARTInk™ 28

This chapter describes how to use your projector, use your remote control, retrieve system

information, access the projector’s image adjustment options and integrate your system with

peripheral devices.

How your projector works

The LightRaise interactive projectors are a unique finger and pen touch solution. A specially filtered

infrared camera and signal processor, embedded in your projector, tracks pens and fingers. The

SLR60wi can track up to two fingers or two pens simultaneously. The SLR60wi2 can track up four

points of contact on the surface, enabling two users to draw and gesture. The Touch Detection

Module (TDM), located immediately under the projector boom, generates a tightly controlled infrared

light beam very close to the surface. The infrared camera detects the reflection from your finger or the

glow from the active pen when you touch the surface. The system can differentiate between fingers

and pens, enabling you to write with a pen and move objects with a finger at the same time. In

addition, the active tip in the pen is synchronized with the TDM and ensures the pen writes only when

in contact with the surface. Because the interactive technology is located in the projector and the

TDM, and not in a board, you can turn almost any reasonably flat surface—a common dry-erase

board or even a bare wall—into an interactive surface.

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C H A P T E R 3

Using your projector

Interacting with your computer

You interact with your computer by touching the surface with your finger. You can touch the screen to

open files, navigate folders and manipulate content. Each touch acts as a left-click.

Right-click by touching and holding your finger to the surface for about two seconds.

Using the remote control

The projector’s remote control enables you to access on-screen menus and change projector

settings. Use the Power button on the remote control to put the projector into Standby mode or to turn it on. You can also use the Input button on the remote control to switch sources on the projector.

Number Function Description

1 Input Select a video and audio input source.

2 Menu Show or hide the projector menus.

3 (Left), (Right),

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image:

Change the menu selections and adjustments.

Press once to freeze the image.

For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image and display a

black screen.

Press again to return to the live image.

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C H A P T E R 3

Using your projector

Number Function Description

5 Mode Select one of the following display modes:

SMART Presentation

Bright Room

Dark Room

sRGB

User

6 Mute Mute audio.

(Power)

Turn on the projector or put it into Standby mode.

8 (Enter) Accept the selected mode or option.

9 (Volume Up) Increase audio amplification volume.

10 (Volume Down) Decrease audio amplification volume.

Focusing the image

To focus the projected image, use the focus ring located on the projector lens.

To focus and adjust the image

Rotate the focus ring right or left until the image is in focus.

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C H A P T E R 3

Using your projector

Adjusting the image

Refer to these notes when adjusting the projected image as described in the included LightRaise

interactive projectors installation guide (smarttech.com/kb/170259).

l While adjusting the projected image size, shape and location, disconnect your computer from

the projector, and then use the projector’s default background, or the test image from the test

menu, so that you can see the full projected image clearly. Don’t use other images, which might

be cropped or scaled by the projector and could result in a misleading projected image size,

shape and location.

l Use the projector’s ball joint lever, keystone screws and boom length mechanical adjustments to

make all physical image adjustments. Don’t use the projector’s on-screen menu options during

the projector alignment process. See smarttech.com/kb/170259 for more information.

l Be aware that as you tilt the projector up or lower its mounting boom to raise the image, the entire

projected image increases or decreases in size, especially at the bottom of the projected image.

N O T E

The center of the image is offset from the center of the mounting bracket with a tolerance of

±2". See the LightRaise interactive projectors installation template

(smarttech.com/kb/170271) for more information.

l When you move the projector forward or backward on the boom to make the image larger or

smaller, you might need to tilt or turn the projector slightly to keep the image square. Loosen the

ball joint lever slightly to aid in this adjustment.

l To fine-tune the image, you might need to repeat all steps described in the installation document

in smaller increments.

Using your interactive pen

The projector includes two interactive pens that can be used to draw or write in digital ink at the same

time. You can also use one interactive pen while you’re using your finger to touch the surface and

interact with your computer. Each pen has a charging port and a status light to help you understand its

status.

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C H A P T E R 3

Using your projector

Interactive pen components

The following diagram and table describe the components of the interactive pens.

Component Description

1 On/Off switch

N O T E

You can leave the switch On all the time, including when charging. The pen automatically turns off when not in use to prolong battery life.

2 USB receptacle for charging

3 Access cover

4 Status light

5 Active tip

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C H A P T E R 3

Using your projector

Charging the interactive pen

The pen has a rechargeable lithium-ion battery that can charge in two hours. A fully charged pen will

operate for two days before requiring recharging.

To charge your interactive pen

1. Connect the USB charging cable to the included charger, and then connect it to the pen.

2. Connect the charger to a power outlet.

N O T E S

l You can also charge the interactive pen by connecting it to your computer with a USB cable.

l You can store the interactive pen in the pen holder during charging.

l The interactive pen doesn’t write while it’s charging.

Writing or drawing with SMARTInk™

When you connect your computer to your SMART interactive product, you can use SMARTInk to

write and draw in digital ink over open applications, files, folders, websites and any other open

window on your computer. SMARTInk includes SMARTInk Notes, which enables you to write in

digital ink anywhere on your desktop. It also includes the SMARTInk Document Viewer, which

enables you to view your PDF files and to write in digital ink over them.

To write with your finger

1. Press SMARTInk on the toolbar with your finger.

The SMARTInk tools appear.

2. Use your finger to select a pen color or tool.

3. Write over an open file, folder or website with your finger.

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C H A P T E R 3

Using your projector

To write with an interactive pen

1. Press SMARTInk on the toolbar with an interactive pen.

The SMARTInk tools appear.

2. Use the interactive pen to select a pen color or tool.

3. Write over an open file, folder or website with the interactive pen.

N O T E S

l SMARTInk remembers the last ink color or tool you selected. When you change the ink color

with the interactive pen, it doesn’t change the ink color you set for finger touch.

l See the SMARTInk online Help for more information on how to use the software.

29 smarttech.com/kb/170295

Chapter 4

Connecting the XCP to the projector 32

SLR60wi interactive projectors 33

SLR60wi2 interactive projectors 34 Connecting the XCP adapters to the XCP 35 XCP input connections 36 Using the XCP projector controls 37 Using the SMARTGoWire cable with the XCP 38

N O T E

The XCP is included with the SLR60wi2-SMP.

If you purchased a LightRaise projector control (XCP), you can mount it on the wall beside your

interactive surface, giving you a convenient location to connect your peripheral devices and to control

basic projector operations.

You can connect a single USB cable to the SMART Connect port for an all-in-one audio, video and

data connection to your computer. The XCP features built-in composite connectors, as well as a

multi-pin recessed connector used to connect VGA or HDMI adapters (see XCP adapters on page 6).

N O T E

If you experience poor video quality when using the single USB cable to connect the XCP to your

computer, you might need to switch to a VGA or HDMI cable.

I M P O R T A N T

l You must enable the Control Panel setting in the on-screen display (OSD) menu before you

can use the XCP (see Adjusting the interactive projector settings on page 97).

l There are no projector menu options on the XCP. Keep your remote control in a safe place,

such as the pen holder, because the XCP is not a substitute for the remote control.

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C H A P T E R 4

Using the XCP

Connecting the XCP to the projector

I M P O R T A N T

Before using the XCP, install the DisplayLink drivers on your computer from the CD included with

the XCP.

N O T E S

l The XCP is included with the SLR60wi2-SMP.

l To connect the XCP adapters to your computer, see Connecting the XCP adapters to the XCP

on page 35.

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C H A P T E R 4

Using the XCP

SLR60wi interactive projectors

The following diagram describes the connectors of the XCP harness cable on the

SLR60wiinteractive projector.

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C H A P T E R 4

Using the XCP

SLR60wi2 interactive projectors

The following diagram describes the connectors of the XCP harness cable on the SLR60wi2

interactive projector.

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C H A P T E R 4

Using the XCP

Connecting the XCP adapters to the XCP

If you don’t want to use a USB cable for an all-in-one audio, video and data connection to your

computer, you can use a VGA or an HDMI cable when you purchase the appropriate adapter to

connect your computer to the XCP.

N O T E

When using XCP adapters DisplayLink drivers are not required as the video signal goes through the

video cable.

To connect an adapter to the XCP

1. On the XCP, slide the receptacle door up to access the recessed multi-pin receptacle.

2. Connect the adapter to the multi-pin receptacle.

3. Connect a video cable and a USB cable to the adapter.

4. Connect the video cable and USB cable to the computer.

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C H A P T E R 4

Using the XCP

XCP input connections

The following diagram and table describe the connections available from the XCP.

Number Function

4 4-pin receptacle for third-party room control system

The XCP also has two active input status lights (see Determining XCP status on page 63).

Recessed multi-pin receptacle for connecting to your computer with the optional display connection adapters (see XCP adapters on page 6). In order to access the receptacle, slide the receptacle door up.

See the XCP to LightRaise interactive projector quick connect guide (smarttech.com/kb/170431) for more information on how to connect the XCP adapters.

SMART Connect port for connecting audio, video and data to your computer with a single USB B cable.

RCA composite video input jack and RCA composite audio input and output jacks

Reset button can be pressed using a small object, such as a pencil, to reset the XCP.

N O T E

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C H A P T E R 4

Using the XCP

Using the XCP projector controls

The following diagram and table describe the basic projector controls you can access from the XCP.

Number Control Function

2 Volume slider Tap, tap and hold, or swipe the Volume slider to increase and

3 Volume mute Tap the Volume mute button to mute the audio from the built-in

4 A/V mute Tap the A/V mute button to freeze the current image and mute

Power button Tap the Power button to turn the projector on and off. The

button illuminates to indicate the projector status (see Determining projector status on page 60).

decrease the volume. The slider brightens as you increase the volume.

projector speakers. The button turns amber when activated.

the audio presented by the projector. The button turns amber when activated.

Tap the button a second time to display a blank screen.

Tap the button a third time to return the screen to normal.

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C H A P T E R 4

Using the XCP

Number Control Function

5 Input Tap the Input button to cycle through the supported input

modes. Depending on which adapter is connected to the XCP, some of the supported input modes vary as follows:

l If no adapter is connected, the SMART Connect or

composite input modes are available. If the optional VGA + USB adapter is connected, the VGA

and composite input modes are available.

If the optional HDMI + USB adapter is connected, the

HDMI and composite input modes are available.

Using the SMARTGoWire cable with the XCP

You can use the SMARTGoWire cable with the XCP. See Connecting the SMARTGoWire cable to

the XCP on page 40 for more information.

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Chapter 5

Connecting the SMARTGoWire cable to the projector 39 Connecting the SMARTGoWire cable to the XCP 40

Any computer connected to your projector requires SMARTsoftware. Typically, you install this

software on your room computer so that it’s always ready to use.

However, if you want to connect a laptop that doesn’t have SMARTsoftware installed, you can

connect a SMARTGoWire cable from the laptop to the USB cable to the projector or through the

XCP. The SMARTGoWire cable enables you to have touch control of your laptop and use

SMARTMeetingPro PE software without installing the software on your laptop.

A SMARTGoWire cable is included with SLR60wi2-SMP interactive projectors. For more

information, see SMART GoWire auto-launch cable for business illustrated installation instructions

(smarttech.com/kb/147790).

Connecting the SMARTGoWire cable to the projector

To connect a SMARTGoWire cable to the projector

1. Connect a video cable from the projector to your laptop.

2. Connect a USB cable from the USB receptacle on the projector to the SMARTGoWire cable's

USBAreceptacle.

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C H A P T E R 5

Using the SMARTGoWire cable

3. Connect the SMARTGoWire cable's USB connector to your laptop.

The AutoPlay dialog box appears.

I M P O R T A N T

If the SMARTGoWire cable is not connected to your projector, you have access to

SMARTMeetingPro PE software on your laptop for five minutes, and then the software

closes.

4. Select Start SMARTMeetingPro.

SMARTMeetingPro PE software starts. You have touch control of your laptop and can use

SMARTMeetingPro PE software while your laptop is connected to the SMARTGoWire cable.

Connecting the SMARTGoWire cable to the XCP

To connect a SMARTGoWire cable to the XCP

I M P O R T A N T

Before you use the XCP, install the DisplayLink drivers on your computer from the CD included

with the XCP.

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C H A P T E R 5

Using the SMARTGoWire cable

1. Connect a USB cable to the SMART Connect port on the XCP and to the SMARTGoWire

cable's USBAreceptacle.

2. Connect the SMARTGoWire cable’s USB connector to your laptop.

The AutoPlay dialog box appears.

I M P O R T A N T

If the SMARTGoWire cable is not connected to your projector through a USB cable, you have

access to SMARTMeetingPro PE software on your laptop for five minutes, and then the

software closes.

3. Select Start SMARTMeetingPro.

SMARTMeetingPro PE software starts. You have touch control of your laptop and can use

SMARTMeetingPro PE software while your laptop is connected to the SMARTGoWire cable.

If you don’t want to use a USB cable for an all-in-one audio, video and data connection to your

computer, you can use a VGA or an HDMI cable if you purchase the appropriate adapter, to connect

your computer to the XCP.

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C H A P T E R 5

Using the SMARTGoWire cable

To connect a SMARTGoWire cable to the XCP with XCP adapters

N O T E

When you use XCP adapters, you don’t need DisplayLink drivers, because the video signal goes

through the video cable.

1. On the XCP, slide the receptacle door up to access the recessed multi-pin receptacle.

2. Connect the adapter to the multi-pin receptacle.

3. Connect a video cable from the adapter to the laptop.

4. Connect a USBcable from the adapter to the SMARTGoWire cable's USBA receptacle.

5. Connect the SMARTGoWire cable’s USBconnector to your laptop.

The AutoPlay dialog box appears.

I M P O R T A N T

If the SMARTGoWire cable is not connected to your laptop, you have access to

SMARTMeetingPro PE software on your laptop for five minutes, and then the software

closes.

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C H A P T E R 5

Using the SMARTGoWire cable

6. Select Start SMARTMeetingPro.

SMARTMeetingPro PE software starts. You have touch control of your laptop and can use

SMARTMeetingPro PE software while your laptop is connected to the SMARTGoWire cable.

43 smarttech.com/kb/170295

Chapter 6

Replacing the remote control battery 45 Replacing the CAT battery 47 Cleaning the projector and accessories 47

When cleaning the projector’s exterior 48 When cleaning the projector’s mirror and lens 48 When cleaning the projector’s accessories 48

Replacing the projector lamp module 48

SLR60wi lamp module 50

SLR60wi2 lamp module 53 Resetting the lamp hours 56

This chapter describes how to clean and prevent damage to your projector and also how to replace

parts.

Replacing the remote control battery

Follow this procedure to replace the remote control battery.

W A R N I N G

l Reduce the risk associated with a leaking battery in the projector’s remote control by following

these practices:

Use only the specified type of coin-cell battery.

Orient the battery’s positive (+) and negative (–) terminals according to the markings on

the remote control.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

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C H A P T E R 6

Maintaining your projector

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

To replace the remote control battery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery.

I M P O R T A N T

Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on

the battery holder.

3. Insert the battery holder into the remote control.

4. Recycle or dispose of the old battery properly.

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C H A P T E R 6

Maintaining your projector

Replacing the CAT battery

Follow this procedure to replace the curtain alignment tool (CAT) battery.

To replace the CAT battery

1. Press down on the battery door by the handle of the CAT and slide it away from the tool.

2. Remove the old battery and replace it with a CR2032 coin-cell battery.

I M P O R T A N T

Align the positive (+) and negative (-) signs on the battery terminals with the correct signs on

the battery holder.

3. Replace the battery door on the CAT.

4. Recycle or dispose of the old battery properly.

Cleaning the projector and accessories

W A R N I N G

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder,

and consider removing the projector from its wall-mounting bracket to clean it.

C A U T I O N

l Never touch the mirror with your hands or a brush, and do not scrub the surface of the mirror

with a cleaning cloth. Instead, use a cleaning cloth to clean the mirror with a light touch, and do

not put any cleaning solvents on the cloth or the mirror. Do not apply pressure to the projector

lens or mirror.

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C H A P T E R 6

Maintaining your projector

l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray

cleaners or solvents near any part of the projector because they can damage or stain the unit.

Spraying the system could spread a chemical mist on some of the projector’s components and

lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector base or head.

When cleaning the projector’s exterior

l Wipe the exterior of the projector with a lint-free cloth.

l If necessary, use a soft cloth moistened with a mild detergent to clean the projector housing.

I M P O R T A N T

l Do not use these methods to clean the projector mirror or lens. See When cleaning the

projector’s exterior above for further details.

l Do not use abrasive cleaners, waxes or solvents.

When cleaning the projector’s mirror and lens

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the mirror or the lens with your bare hands or a brush.

l If wiping the mirror or the lens is unavoidable, wear protective gloves and gather the cleaning

cloth into a ball. Gently run the cleaning cloth across the mirror and the lens like you would a

feather duster. Don’t apply any pressure to the mirror or the lens.

When cleaning the projector’s accessories

Wipe the exterior of the pens and the CAT with a light, damp cloth.

Replacing the projector lamp module

Eventually the lamp will dim and a message will appear reminding you to replace it. Make sure you

have a replacement lamp module before proceeding with the following instructions. You also need a

Phillips No. 1 screwdriver to complete these procedures.

W A R N I N G

l See smarttech.com/compliance for the interactive projector’s material safety data sheet

(MSDS) documents.

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C H A P T E R 6

Maintaining your projector

l Replace the lamp module when the interactive projector becomes dim or displays its lamp life

warning message. If you continue to use the interactive projector after this message appears,

the lamp can shatter or burst, scattering glass throughout the projector.

l If the lamp shatters or bursts, leave the room. Ventilate the area by opening windows and

doors.

Next, do the following:

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the interactive projector, and discard any edible items

placed in that area because they could be contaminated.

Call your authorized SMART reseller for instructions. Do not attempt to replace the lamp.

l Replacing the lamp module in a wall-mounted projector can result in a fall or injury. Use

caution when climbing a ladder, and consider removing the interactive projector from the wall-

mount bracket to replace the lamp module.

l Uncovering the lamp while the interactive projector is mounted on the wall-mount bracket can

lead to product damage or personal injury from falling pieces of glass if the lamp is broken.

l When replacing the interactive projector lamp module:

Put the interactive projector into Standby mode and wait 30 minutes for the lamp to cool

completely.

Do not remove any screws other than those specified in the lamp replacement

instructions.

Wear protective eyewear while changing the lamp module. Failure to do so can cause

injuries including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamp modules approved by SMARTTechnologies. Contact your

authorized SMART reseller for replacement parts.

Never replace the lamp module with a previously used lamp module.

Always handle the fragile lamp assembly with care to prevent premature lamp failure or

exposure to mercury. Use gloves when touching the lamp module. Do not touch the lamp

with your fingers.

Recycle or dispose of the lamp module as hazardous waste in accordance with local

regulations.

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C H A P T E R 6

Maintaining your projector

SLR60wi lamp module

You need a Phillips No. 2 screwdriver to complete these procedures.

To remove the old lamp module

If the projector is on and its status light displays solid green, press the Power button twice on the remote control to put the projector into Standby mode.

2. Wait at least 30 minutes for the projector to cool down.

3. Disconnect the power cable from the projector.

4. Use the Phillips screwdriver to loosen the captive screw on the side of the projector, and then

remove the lamp cover.

N O T E

Don’t try to remove this screw. Captive screws can’t be removed, but they must be loosened.

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C H A P T E R 6

Maintaining your projector

5. Remove protection film from the projector, and then put it in a safe place.

6. Use the Phillips screwdriver to loosen the captive screw on the lamp module, and disconnect the

lamp module’s power plug. Use the handle on the lamp module to gently slide the lamp module

out and remove it from the projector.

7. Put the old lamp module in a secure container and handle it gently until you recycle or dispose of

it.

I M P O R T A N T

Recycle or dispose of the lamp module according to your local waste authority.

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C H A P T E R 6

Maintaining your projector

To put the new lamp module into the projector

1. Remove the new lamp module from its packaging.

2. Carefully place the lamp module into the projector using the handle on the top of the module, and

then tighten the captive screw with the Phillips screwdriver.

C A U T I O N

Do not over-tighten the screws.

3. Connect the lamp module’s power plug into the power receptacle.

4. Place the lamp protection film over the slot, carefully replace the lamp cover and then tighten the

captive screw.

To finish the projector lamp module installation

1. Connect the projector power cable to the wall outlet, and then turn on the projector.

Press the Power button once on the remote control or XCP to confirm that the projector is operating and that the lamp module is correctly installed.

3. Adjust the projector image if necessary (see Adjusting the image on page 26).

4. Access the service menu to reset the lamp hours (see Resetting the lamp hours on page 56).

5. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail

alerts on page 79 and Control panel on page 76).

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C H A P T E R 6

Maintaining your projector

SLR60wi2 lamp module

You need a Phillips No. 2 screwdriver and a flat screwdriver to complete these procedures.

To remove the old lamp module

Press the Power button twice on the remote control or the XCP to put the projector into Standby mode.

2. Wait at least 30 minutes for the projector to cool down.

3. Disconnect the power cable from the projector.

4. Use the Phillips screwdriver to loosen the two captive screws.

N O T E

Don’t try to remove these screws. Captive screws can’t be removed, only loosened.

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C H A P T E R 6

Maintaining your projector

5. Use a Phillips screwdriver to loosen the two captive screws at the top of the lamp module and

gently remove the lamp module

N O T E

Don’t try to remove these screws. Captive screws can’t be removed, only loosened.

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C H A P T E R 6

Maintaining your projector

To put the new lamp module into the projector

1. Remove the new lamp module from its packaging.

2. Carefully place the lamp module into the projector and gently press the power end of the lamp

module against the projector to ensure the power plug makes contact with the projector’s power

receptacle.

N O T E

You should be able to place the lamp module into the projector easily without applying much

force.

3. Use the Phillips screwdriver to secure the captive screws.

I M P O R T A N T

Do not over-tighten the screws.

4. Replace the lamp cover.

5. Use the Phillips screwdriver to secure the captive screws.

I M P O R T A N T

Do not over-tighten the screws.

6. Connect the power cable to the wall outlet.

Press the Power button once on the remote control or XCP to confirm that the projector is operating and that the lamp module is correctly installed.

8. Put the old lamp module in a secure container, and handle it gently until you recycle it.

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C H A P T E R 6

Maintaining your projector

To finish the projector lamp module installation

1. Connect the projector power cable to the wall outlet, and then turn on the projector.

Press the Power button once on the remote control or XCP to confirm that the projector is operating and that the lamp module is correctly installed.

3. Adjust the projector image if necessary (see Adjusting the image on page 26).

4. Access the service menu to reset the lamp hours (see Resetting the lamp hours below).

5. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail

alerts on page 79 and Control panel on page 76).

Resetting the lamp hours

After you replace the lamp module, you need to access the projector service menu and reset the lamp

hours. To prevent accidental errors, only a system administrator should perform this procedure.

N O T E

Always reset the lamp hours after you replace the lamp, because lamp service reminders are based

on the current hours of use.

To reset the lamp hours

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

C A U T I O N

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

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C H A P T E R 6

Maintaining your projector

2. Scroll down to Lamp Hour Reset, and then press OK.

Both Lamp Hour values (Standard and Economy) reset to zero.

C A U T I O N

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the

lamp hours on an old lamp can damage your projector as a result of lamp failure.

N O T E

You’re unable to reset the Display Hour value because it’s the running total of hours the

projector has been in use.

3. Press the Menu button on the remote control.

The Settings menu appears.

Select to confirm that Lamp Hour is reset to zero.

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Chapter 7

Determining projector status 60 Determining touch status 61 Determining interactive pen status 62 Determining curtain alignment tool (CAT) status 63 Determining XCP status 63

Projector status light 63

Active input status lights 63 Troubleshooting your SMART product with the Connection Wizard 64 Troubleshooting interactive pen issues 65 Troubleshooting finger touch issues 65

Finger touch issues 65 Touch accuracy and alignment issues 67 Troubleshooting image issues 67

Loss of signal 67

Partial, scrolling or incorrectly displayed image 68

Unstable or flickering image 68

Unaligned projected image 69 Troubleshooting projector errors 69

Your projector stops responding 70

The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears 70

The “Lamp Failure” message appears 70

The projector Power and Service lights are off 71 Troubleshooting audio issues 71

Microphone volume issues 71

Speaker static 72 Troubleshooting XCP issues 72 Locating the serial number 73

SLR60wi serial number location 73

SLR60wi2 serial number location 73 Accessing the service menu 73

Retrieving your password 74

Resetting the projector 74

This chapter describes how to troubleshoot your projector.

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C H A P T E R 7

Troubleshooting your pr ojector

Determining projector status

The projector has one status light and one service light. Use the table below to determine the status

of the projector.

Power light

Service light

Projected image

Normal operating states

Flashing

Off None The projector is starting up.

green

Solid

Off Correct The projector is operating normally. If image or sound

green

Flashing

Off None The projector is entering Standby mode.

amber

Solid

Off None The projector is in Standby mode.

amber

Error states

Solid

Off Incorrect

green

Status and related troubleshooting

issues occur, see the remaining sections of this chapter for troubleshooting information.

The video input from the computer is not connected to the projector. Select the correct video input.

OR The A/V mute is activated. Try pressing the Hide button

on the remote control. If you purchased an XCP, try pressing the A/V mute button.

OR There’s an issue with the projected image (see

Troubleshooting image issues on page 67).

Solid amber

Off Flashing

Flashing red

None There’s an issue with the projector lamp.

None The projector’s operating temperature has been

red

Off Solid

None There’s an issue with the projector’s fan or color wheel.

red

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See The “Lamp Failure” message appears section in Troubleshooting projector errors on page 69.

exceeded. See The “Projector Overheated,” “Fan Failure” or “Color

Wheel Failure” message appears section in Troubleshooting projector errors on page 69.

See The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears section in Troubleshooting projector errors on page 69.

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Power light

Service light

Projected image

Status and related troubleshooting

Off Off None The projector power cable isn’t properly connected.

OR There’s an issue with the mains power supply (for

example, the circuit breaker is off).

Determining touch status

The TDM has one tri-colored status light. Use the table below to determine the status of the TDM.

TDM status light

Normal operating states

Solid green

Flashing green

Touch interaction

Full control The Touch USB is connected, and SMARTProductDrivers is running.

Full control The Touch USB is connected, and the default operating system drivers

Status and related troubleshooting

are running. You might have single touch only, depending on your operating system.

Flashing amber/red

Error states

Solid green or flashing green

N O T E

If you install SMARTProductDrivers, you have full multitouch interactivity. You can also use the Connection Wizard to check the status of your projector connection and to troubleshoot your projector (see Troubleshooting your SMART product with the Connection Wizard on page 64).

No touch The TDM is in red laser mode which is used during alignment. Wait three

minutes for the red lasers to turn off.

No touch The USB cable for touch isn’t properly connected to your computer.

Change the Touch setting in the OSD menu to match the current input (see ).

N O T E

Touch is disabled if the current input doesn’t match the Touch setting in the OSD menu. This is to avoid false touches on your computer when you touch a DVD or other source image.

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TDM status light

Solid red No touch Connect the Touch USB cable.

Flashing red/amber

Touch interaction

No touch Hardware fault. Turn the projector off and then on again. Contact

Status and related troubleshooting

smarttech.com/contactsupport if the issue continues.

Determining interactive pen status

The interactive pens each have one tri-colored status light. Use the table below to determine the

status of the pens.

Pen

status

light

Normal operating states

Solid green

Touch interaction Status and related troubleshooting

Full control

Pen is charged and ready to use.

Solid amber

Flashing amber

Off None

Off None The pen is turned off. Turn the switch to the On position

Error states

Solid red

Full control

None

None A pen error was detected on startup and the pen isn’t

Pen requires charging.

Pen is charging.

Pen is in Sleep mode. Pick up the pen and start using it to

bring it out of Sleep mode.

(see Interactive pen components on page 27 for the location

of the On/Off switch).

operational.

Turn the pen off and then on again (see Interactive pen

1. components on page 27 for the location of the switch).

Charge the pen with the USB charger (see Charging

2. the interactive pen on page 28).

Contact smarttech.com/contactsupport if the issue

3. continues.

Off None The pen battery is fully discharged. Charge the pen with the

USB charger (see Charging the interactive pen on page 28).

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Determining curtain alignment tool (CAT) status

The CAT has one status light. If you’re experiencing issues with the CAT, press the front side of the

CAT against the surface and ensure that the status light is green. See the LightRaise interactive

projectors installation guide (smarttech.com/kb/170259) for more information.

Use the table below to determine the status of the CAT.

CAT

status

light

Solid

green

Off The CAT is turned off. Turn the switch to the On position.

Off The battery needs to be replaced (see Replacing the CAT battery on page 47).

Off Your surface isn’t flat enough to activate the CAT (see Choosing a surface on page 7).

Status and related troubleshooting

The CAT is on, in contact with the surface and ready to use.

Determining XCP status

The XCP has one projector status light and two active input lights.

Projector status light

The XCP Power button illuminates to indicate the projector status and provides the same status

information as the Power button on the projector.

See Determining projector status on page 60 for more information on the Power status light.

Active input status lights

The XCP has two input status lights. The status light is illuminated next to the active input.

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Troubleshooting your SMART product with the Connection Wizard

SMARTProductDrivers enables you to view information about your projector and can help you

troubleshoot your projector.

To troubleshoot your SMART product with the Connection Wizard

Click the SMART Board icon in the Windows notification area or the Mac Menu bar, and then select SMART Settings.

The SMARTSettings window appears.

If your projector is connected to your computer and working, the following text appears: The

SMARTBoard interactive whiteboard is working properly.

If your projector isn’t connected to your computer, the following text appears: No

SMARTBoards are connected.

2. Select Connection Wizard.

N O T E

If the SMARTSettings window indicates your projector is working properly, see

Troubleshooting interactive pen issues on the next page for more information.

3. Select LightRaise 60wi interactive projector from the SMART products found drop-down

list, and then click Next.

LightRaise interactive projector appears.

4. Click Next.

5. Click Next for Troubleshooting.

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6. Select your troubleshooting issue from the list that appears, and then click Next.

7. Follow the on-screen instructions.

Troubleshooting interactive pen issues

If you’re experiencing issues with the interactive pen, you can troubleshoot the following common

issues.

To resolve common interactive pen issues, complete the following tasks:

ll Ensure that the pen’s battery is charged and the switch on the base of the pen is turned on (see

Interactive pen components on page 27 for the location of the On/Off switch).

l Ensure that the Touch USB cable is properly connected to your computer.

l Ensure that the current video input corresponds with the Touch setting in the OSD menu (see ).

l Ensure SMARTProductDrivers are installed (see Installing SMARTNotebook software on

page 20).

Troubleshooting finger touch issues

If you’re experiencing issues with finger touch, you can troubleshoot the following common issues.

Finger touch issues

To resolve common finger touch issues, complete the following tasks:

N O T E

Finger touch is disabled until the alignment process is completed for the first time.

l Ensure that the TDM is properly connected and operational and that its status light is solid green

or flashing green (see Determining touch status on page 61).

l If something is blocking the projected image and creating a shadow on the surface, the

interactive pen doesn’t work in the shadow area. When you write on the surface, ensure that

your body doesn’t create a shadow on the writing area.

l Ensure that the current video input corresponds with the Touch setting in the OSD menu (see )

and that the TDM is connected and has a solid green or flashing green status light (see

Determining touch status on page 61).

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l Use the Connection Wizard to ensure the Penonly setting isn’t selected. This setting is selected

by default until the alignment process is complete during installation.

l Ensure that no objects protrude into the keep out area between the bottom of the projector mount

and the projected image. Objects in this area should be moved or removed before you use your

projector as they can cause parts of the projected image to lose finger touch function.

l Examples of common obstructions to watch out for include:

Cables or wires that hang into the projected image

Screws or nails protruding from the wall or the dry-erase board

Wall protrusions or uneven wall surfaces

Bezels thicker than 3 mm above the board surface

Map rails on the wall or the dry-erase board

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Touch accuracy and alignment issues

If you’re having issues with the accuracy or alignment of your finger touch or the interactive pen, try

the following steps to resolve the issue:

l Use the Connection Wizard to check the status of your projector connection and to troubleshoot

your projector (see Troubleshooting your SMART product with the Connection Wizard on page

64).

Click the SMART Board icon , and then select Orient to perform an orientation.

l Ensure the surface is flat, smooth and has no obstructions in the keep-out area around the

projected image. See Choosing a surface on page 7 or the LightRaise interactive projectors

surface evaluation guide (smarttech.com/kb/170402) for more information.

Troubleshooting image issues

If you’re experiencing issues with the image, you can troubleshoot the following common issues.

l Ensure the computer or other video source is on and set to display a resolution and refresh rate

supported by the projector (see Video format compatibility on page 120). Use the projector’s

native resolution (1280 × 800) for the best results.

l Ensure the video source is properly connected to the projector.

l Press the Input Select button on the remote control to switch to the correct video source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting

information.

Loss of signal

If a video source signal is not detected, is out of

range of the projector’s support video modes or

is being switched to a different device or input,

the projector doesn’t show a source signal.

Instead, the projector displays the SMART logo

on a blue screen or it displays the user-captured

splash screen.

To resolve signal loss issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a

longer synchronization period.

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2. If the image doesn’t synchronize, check the cable connections to the projector and the XCP.

3. Ensure that the image signal is compatible with the projector (see Video format compatibility on

page 120).

4. If there are any extension cables, switch boxes, connection wall plates or other devices in the

video connection from the computer to the projector, temporarily remove them to ensure they are

not causing the video signal loss.

5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.

Partial, scrolling or incorrectly displayed image

N O T E

These procedure may vary depending on your version of operating system and your system

preferences.

To resolve a partial, scrolling or incorrectly displayed image

1. Select Start > Control Panel.

2. Double-click Display.

The Display Properties window appears.

3. Click the Settings tab.

4. Click Advanced, and then click the Monitor tab.

5. Verify that the screen refresh rate is 60 Hz.

Unstable or flickering image

If the projector’s image is unstable or flickering, the frequency or tracking settings on your input

source could be different from the settings on your projector.

I M P O R T A N T

Write down your setting values before adjusting any of the settings in the following procedure.

To resolve your unstable or flickering image

1. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see Video format compatibility on page 120). Refer to

your computer’s manual for more information.

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2. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

3. Optionally, reset the projector as described in Accessing the service menu on page 73 to adjust

the frequency and tracking to their original values.

I M P O R T A N T

This action resets all values to their defaults.

4. If the previous steps don’t resolve the flickering image, replace the projector lamp (see

Replacing the projector lamp module on page 48).

Unaligned projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors

can occur when you project your image on an uneven surface or a wall that has obstructions, or if you

swivel the projector greater than 2" from its vertical center line as indicated in the LightRaise

interactive projector mounting template (smarttech.com/kb/170271).

The projector image can slip if the projector is moved often or installed in a location prone to vibration,

such as next to a heavy door. Follow these precautions to help prevent the image from becoming

unaligned:

l Ensure that the installation wall is plumb and square and doesn’t move or vibrate excessively.

l Ensure that there are no obstructions behind the projector’s wall-mounting bracket and that the

bracket is firmly secured to the wall according to the installation instructions.

l Ensure that the projection surface is flat and smooth.

Troubleshooting projector errors

System administrators can resolve the following projector errors on their own prior to contacting

SMARTSupport. Performing initial troubleshooting on your projector will reduce the time of a support

call.

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Your projector stops responding

If your projector stops responding, perform the following procedure.

To restart an unresponsive projector

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears

If the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears and the

projector stops projecting an image, one of the following issues is occurring:

l The temperature outside the projector is too high.

l One of the fans has failed.

l The projector has a color wheel issue.

To resolve the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” error

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Ensure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. Check that the fans are running, and if necessary adjust the fan speed using the service menu.

7. If the previous steps don’t resolve the issue or if the issue occurs more than once, put the

projector into Standby mode, disconnect the power cable, and then contact your authorized

SMART reseller.

The “Lamp Failure” message appears

If the “Lamp Failure” message appears, one of the following issues is occurring:

l The lamp is overheating, likely due to blocked air vents.

l The lamp has reached the end of its life.

l The projector has an internal problem.

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To resolve the “Lamp Failure” error

1. Restart the projector (see Your projector stops responding on the previous page).

2. Check the Lamp Hours setting in the OSD menu (see ). If the lamp has more than 2000 hours of

use, it might be near the end of its life.

3. Replace your lamp module as described in Replacing the projector lamp module on page 48.

4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,

disconnect the power cable, and then contact your authorized SMART reseller.

The projector Power and Service lights are off

If the projector Power and Service lights are both off, one of the following issues is occurring:

l There was a power outage or a power surge.

l A circuit breaker or a safety switch was tripped.

l The projector isn’t connected to the power source.

l The projector has an internal problem.

To resolve the unlit projector Power and Service lights issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Reconnect the power cable, and then turn on the projector.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your

authorized SMART reseller.

Troubleshooting audio issues

If the audio isn’t working, you can troubleshoot the following common issues.

Microphone volume issues

If you’re having issues with the microphone volume, check the Microphone Boost setting in the OSD

menu.

To increase the volume of your microphone

Turn the Microphone Boost setting Off.

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To decrease the volume of your microphone

Turn the Microphone Boost setting On.

Speaker static

You might experience static noise from your speakers if the microphone cable is routed too close to

the other cables.

Static noise can be caused by other video and audio source devices and their connection cables.

Isolate these devices and test to see if they are the cause of static noise

Troubleshooting XCP issues

If you’re experiencing issues with the XCP, you can troubleshoot the following common issues.

Issue Related troubleshooting

There’s no video signal when you’re using a USB cable.

The XCP doesn’t respond to touch inputs.

The XCP doesn’t

respond to input

selection.

Ensure that the DisplayLink drivers are installed on your computer.

Ensure that the XCP is properly connected to the projector (see

Connecting the XCP to the projector on page 32).

Ensure that the USB cable isn’t damaged.

Ensure that all cable connections are secure.

Disconnect and connect all of the cables.

Ensure that all input cable connections are secure.

Disconnect and connect all of the cables.

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Locating the serial number

The serial number identifies your interactive projector and helps SMARTSupport troubleshoot issues.

The serial number is on top of the projector in the location shown below:

SLR60wi serial number location

SLR60wi2 serial number location

Accessing the service menu

C A U T I O N

l To prevent tampering or unintentional changes, only system administrators should access the

service menu. Do not share the service menu access code with casual users of your projector.

l Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

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Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the password settings menu on your projector’s web page (see

Password settings on page 79).

To retrieve your password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Password Get, and then press Enter on the remote control.

The password appears on the screen.

3. Write down the password.

4. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

I M P O R T A N T

This action is irreversible.

To reset all projector settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Factory Reset, and then press Enter on the remote control.

3. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

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Appendix A

projector

Accessing web page management 75 Home 76 Control panel 76 Network settings 77 E-mail alerts 79 Password settings 79 Simple Network Management Protocol (SNMP) 80

This chapter describes how to manage your projector from a remote location.

Accessing web page management

Before you can access the remote management web page, you must connect a network cable to your

projector and enable the network functions in the on-screen display (OSD) menu (see ).

N O T E

You can view the projector’s IP address by accessing the projector’s Network Settings menu (see

Network settings on page 77).

To use the management web page

1. Start your Internet browser.

2. Type the projector’s network IP address in the address bar, and then press ENTER.

The LightRaise Projector Settings window appears.

3. Select the menu options in the left pane to access the settings on each page.

4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another

action button next to each setting you change.

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Home

The Home menu displays basic projector information and enables you to select the OSD language.

N O T E

You can view basic projector information but you’re unable to change it (with the exception of the

OSD language) from the Home menu.

Submenu setting Description

Language Displays language options

Projector Information Displays current projector information

Control panel

This menu enables you to manage the projector audio and video status, alerts and appearances using

an Internet browser.

Submenu setting Description

Power Turns the projector on or puts it into Standby mode.

Select the Power ON or Power OFF button.

Restore All Projector Defaults

Closed Captioning Turns off the closed captioning feature or sets the closed captioning

Auto Signal Detect Enables or disables signal searching of input connectors.

Lamp Reminder Select On to show or Off to hide the lamp replacement reminder when

Returns projector settings to default values or refreshes the current settings. Select Submit or Refresh.

I M P O R T A N T

The Submit option is irreversible, resets all values and turns off network communication features.

language to CC1 or CC2.

Typically, CC1 displays U.S. English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

Select On to have the projector continuously switch inputs until

it finds an active video source.

Select Off to maintain signal detection in one input.

it appears. This reminder appears 100 hours before the recommended lamp replacement.

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Submenu setting Description

Lamp Mode Adjusts lamp brightness to Standard or Economy. Standard

displays a high-quality, bright image. Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off Sets the length of the auto power off countdown timer between 1 and

240 minutes. The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode. Select 0 to turn off the timer.

High Speed Fan Adjusts the speed of the projector’s fan. Select Normal or High .

N O T E

Use the High setting when the projector’s temperature is high or the altitude is above 6000’ (1800 m).

VGA1 Assigns an alternative name to your VGA 1 input, which appears

when you select the VGA 1 input.

HDMI Assigns an alternative name to your HDMI input, which appears

when you select the HDMI input.

Composite Assigns an alternative name to your Composite video input, which

appears when you select the Composite video input.

Emergency Alert Turns the on-screen alert broadcast message on or off. When

enabled, this message displays over the current projected image.

Alarm Message Displays an on-screen emergency notification message (maximum

60 characters).

Network settings

This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the

network-related addresses and names when DHCP is not used.

Submenu setting Description

DHCP Determines if the projector’s IPaddress and other network settings

are dynamically assigned by a DHCPserver or manually set.

On allows the network’s DHCP server to assign a dynamic IP

address to the projector.

Off allows you to manually set the projector’s IP address and

other network settings.

IP Address Displays or allows you to set the projector’s IP address in values

between 0.0.0.0 and 255.255.255.255.

Subnet Mask Displays or allows you to set the projector’s subnet mask number in

values between 0.0.0.0 and 255.255.255.255.

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Submenu setting Description

Gateway Displays or allows you to set the projector’s default network gateway

in values between 0.0.0.0 and 255.255.255.255.

DNS Displays or allows you to set the projector’s IP address for your

network’s primary domain name server in values between 0.0.0.0 and

255.255.255.255.

Group Name Displays or allows you to set the projector’s workgroup name

(maximum 12 characters).

Projector Name Displays or allows you to set the projector’s name (maximum 12

characters).

Location Displays or allows you to set the projector’s location (maximum 16

characters).

Contact Displays or allows you to set the contact name or number for

projector support (maximum 16 characters).

SNMP Turns the Simple Network Management Protocol (SNMP) agent on or

off.

Read-Only Community Sets a password that is required for each SNMP get request to

thedevice.

N O T E

The default password for Read-Only Community is Public.

Read/Write Community Sets a password that is required for each SNMP set request to the

device.

N O T E

The default for Read/Write Community is Public.

Trap Destination Address Displays or allows you to set the IP address of your network’s SNMP

TRAP manager in values between 0.0.0.0 and 255.255.255.255. The trap destination address is the IP address of the computer assigned to handle unsolicited data generated by SNMP TRAP events generated by the projector, such as power state changes, projector failure modes, a lamp needing to be replaced or other issues.

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E-mail alerts

This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related

settings.

Submenu setting Description

E-mail Alert Selects Enable to turn on or Disable to turn off the E-mail Alert

function.

To Displays or allows you to set the e-mail address of the e-mail alert

recipient.

CC Displays or allows you to set the e-mail address of the e-mail alert

“copyto” recipient.

From Displays or allows you to set the e-mail address of the user who

sends the e-mail alert.

Subject Displays or allows you to set the e-mail alert subject.

Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol

(SMTP) server that you use on your network.

Username Displays or allows you to set the SMTP server user name.

Password Displays or allows you to set the SMTP server password.

Alert Condition Sends e-mail alerts whenever Lamp Warning, Low Lamp Life,

Temperature Warning and Fan Lock conditions occur.

Select the settings you want, and then click Submit.

N O T E

The projector sends an alert e-mail (SMART Alert) to your e-mail address. Click E-mail Alert Test to confirm that your e-mail address and SMTP server settings are correct by sending a test e-mail (SMART Alert-Test Mail).

If the settings are not correct, the e-mail alert messages aren’t sent or received successfully and no warning or notification message are available to advise of this state.

Password settings

This menu provides a security function that allows an administrator to manage projector use and

enable the Administrator Password function.

Submenu setting Description

Password When the password function is enabled, the administrator password

is required to access Web Management. Select Disable to allow remote web management of the projector without requiring a password.

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N O T E S

l The first time you enable the password settings, the default password value is four numbers,

for example, 1234.

l The maximum allowable password length is four numbers or letters.

l If you forget the projector password, refer to Accessing the service menu on page 73 to set the

projector setting to factory defaults.

Simple Network Management Protocol (SNMP)

Your projector supports a list of SNMP commands as described in the management information base

(MIB) file. You can download this file by browsing to smarttech.com/software and clicking the MIB

files link in the Hardware section for the LightRaise interactive projector. The SNMP agent supports

SNMP version 1. Upload the MIB file to your SNMP management system application, and then use it

as described in your application’s user guide.

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Appendix B

system to your projector

Serial interface settings 81 Command inventory 83 Value-based command methods 84

Absolute values and adjustment values 84

Video source specification values 84 Power state controls 85 Source selection controls 86 General source controls 87 Additional VGA source controls 88 Audio controls 89 Network controls 90 System controls 91

By connecting a computer or room control system to the DB9 room control serial interface of your

projector, you can select video inputs, start or shut down your projector and request information such

as projector lamp use, current settings and network addresses.

This chapter documents the projector programming commands.

Serial interface settings

The projector communicates over an RS232 interface and the wiring is as per the RS232 standard on

pins 2,3, and 5.

I M P O R T A N T

There is a 9V signal active on Pin 9 when the control panel power is turned on in the on-screen

display (OSD) menu and should never be wired to use anything other than SMART approved

control panels.

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The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its

settings can’t be configured. You must configure your computer’s serial communication program

(such as Microsoft® HyperTerminal) or your room control system’s serial communication settings

with the following values:

Setting Value

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

N O T E S

l Asynchronous mode is disabled by default in the projector.

l Remote echo is not enabled on the serial connection.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you receive

the command prompt indicating that the system is ready for another command before you

proceed.

l The room control feature of the projector is always on.

To configure your computer’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal emulation

program.

2. Connect your computer to the serial connection cable you previously connected to the projector.

3. Configure your serial interface settings using the values from the table in the previous section,

and then press ENTER.

An “invalid cmd= ? for help” message appears, and the > character appears as a command

prompt on the following line.

N O T E

If no message or an error message appears, your serial interface configuration isn’t correct.

Repeat step 3.

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4. Type commands to configure your settings.

N O T E S

To see a list of commands available in the current operating mode, type ? and then press

ENTER.

If you’re using a terminal emulation program, turn on your program’s local echo setting to

see characters as you type them.

Command inventory

Your projector responds to the commands in the tables on the following pages. To see a list of valid

commands in the projector’s current power state, type ? and press ENTER.

I M P O R T A N T

l When entering commands, ensure there is a 10 millisecond delay between characters for

reliable operation.

l Type commands exactly as they appear in the left column of the tables, with the proper value

or setting in the center column.

N O T E S

l Send a command only after the projector sends a command prompt.

l Commands aren’t case sensitive.

l Check your entries carefully before entering your commands.

l Press ENTER after typing each command.

l After the projector executes a command, it generates a response.

l In standby mode, only the “Power on” message is available.

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Value-based command methods

Absolute values and adjustment values

You can use the command’s target range to set an absolute value for a command or cause an

adjustment to be made to the current value. To create an adjustment command, add a plus (+) or

minus (-) symbol instead of the equal symbol (=) before the value change you want to enter.

All absolute values you enter must be within the command target range, and all adjustment values

must equal a number within the command target range.

See the following examples for adjusting projector brightness of the current source.

>get brightness

brightness=55

>set brightness=65

brightness=65

>set brightness+5

brightness=70

>set brightness-15

brightness=55

Video source specification values

You can use the source input field described in Source selection controls on page 86 in a command to

set an absolute value or adjustment value to a source other than the active source. You can do this

while the selected source is inactive, but the source device must be connected or you will receive an

invalid command response.

The operational parameters are:

l VGA1

l Composite

l HDMI

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See the following examples for adjusting projector brightness of VGA1, regardless whether it’s the

current source:

>set brightness vga1=65

brightness vga1=65

>set brightness vga1-7

brightness vga1=58

Power state controls

These commands put the projector in and out of Standby mode and request the projector’s current

power state. The projector’s power state determines whether certain commands are available at that

time. These settings are available even when the projector is in Standby mode.

Command Response

on powerstate=[field]

off powerstate=[field]

off now powerstate=[field]

get powerstate powerstate=[field]

The following table describes the power state commands.

Command Description

on Turns on the projector.

off Starts the shutdown process. A dialog box appears on the projected

image with the message, “Press Power Button to Turn off Projector.” You must send a second Off command within 10 seconds to put the projector into Standby mode.

off now Shuts down the projector immediately after going through a cooling

state. You can’t delay or cancel this command.

get powerstate Indicates the projector’s current power state.

The following table describes the power state fields.

Field Description

Powering The projector is turning on.

On The projector is on.

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Field Description

Cooling The projector is cooling.

Confirm off Confirm off is a non-selectable power state that is returned during

stage one of the two-button Off sequence.

Idle The projector is off but still receiving power (Standby mode).

Source selection controls

You can use source selection controls to switch input sources. The source type selected determines

which commands can be accepted.

The following commands inform you of the current source selection settings:

Command Response Available in Standby

mode

get input input=[current selected projector

source input]

get videoinputs videoinputs=[list of available projector

source inputs]

The following command controls the source selection settings.

Command Command target range Response

set input [target] =vga1

=Composite

=HDMI

=Next

=None

The following table describes the source selection response fields.

Field Description

VGA1 Switches source to the VGA 1 input connector.

Composite Switches source to the Composite video connector.

HDMI Switches source to the HDMI input port.

Yes

input=[target]

Next Switches the input to the next possible source.

None A non-selectable value that appears when you enter a “get input”

command while the projector is in Standby mode.

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General source controls

The following source controls apply to all input sources. These controls are unavailable when the

projector is in Standby mode. You can specify custom color values for all inputs.

These commands inform you of the current source settings.

Command Response

get displaymode displaymode=[current display mode setting]

get brightness brightness=[current brightness setting]

get contrast contrast=[current contrast setting]

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

get whitepeaking whitepeaking=[current whitepeaking setting]

get degamma degamma=[current degamma setting]

get red red=[current red color setting]

get green green=[current green color setting]

get blue blue=[current blue color setting]

get cyan cyan=[current cyan color setting]

get magenta magenta=[current magenta color setting]

get yellow yellow=[current yellow color setting]

get videofreeze videofreeze=[current video freeze setting]

get videomute videomute=[current video mute setting]

get displayhide displayhide=[current state of the Hide button on the remote control]

These commands control the appearance of your source. These settings are unavailable when the

projector is in Standby mode or when the source is disconnected. See Value-based command

methods on page 84 for setting absolute and adjustment commands.

Command Command target range Response

set displaymode [target] =SMART Presentation

=Bright Classroom

=Dark Classroom

=sRGB

=White Board

=Wall Color

=User

displaymode=[target]

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Command Command target range Response

set brightness [value] =0 to =100 brightness=[value]

set contrast [value] =0 to =100 contrast=[value]

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

set whitepeaking [value] =0 to =10 whitepeaking=[value]

set degamma [value] =0 to =3 degamma=[value]

set red [value] =0 to =100 red=[value]

set green [value] =0 to =100 green=[value]

set blue [value] =0 to =100 blue=[value]

set cyan [value] =0 to =100 cyan=[value]

set magenta [value] =0 to =100 magenta=[value]

set yellow [value] =0 to =100 yellow=[value]

set videofreeze [target] =on

=off

set videomute [target] =on

=off

set displayhide [target] =normal

=frozen

=muted

=next

videofreeze=[target]

videomute=[target]

displayhide=[target]

Additional VGA source controls

Your VGA source supports all the general source controls described in General source controls on

the previous page, as well as the commands listed in this section. These settings are unavailable

when the projector is in Standby mode or when the VGA sources are disconnected.

N O T E

Some of these commands are invalid with HDMI input and Composite video sources, and will

return the response “invalidcmd=[command]”.

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These commands inform you of the current VGA source settings.

Command Response

get frequency frequency=[current frequency offset setting]

get tracking tracking=[current tracking offset setting]

These commands control the appearance of your VGA source. These settings are unavailable when

the projector is in Standby mode or when the VGA source is disconnected. See Value-based

command methods on page 84 for setting absolute and adjustment commands.

Command Command target range Response

set frequency [value] =-5 to =5 frequency=[value]

set tracking [value] =0 to =63 tracking=[value]

Audio controls

These commands control your projector’s internal audio amplifier, which affects sound passed

through the projector to your external audio system (not included). Audio output controls aren’t defined

by the video source. These settings are unavailable when the projector is in Standby mode.

These commands inform you of the current audio output settings.

Command Response

get volume volume=[current volume setting]

get micvolume micvolume=[current microphone volume setting]

get mute mute=[current mute setting]

get volumecontrol volumecontrol=[current volume control setting]

get cc cc=[current closed caption setting]

get lineoutenable lineoutenable=[current state of line out

get micenable micenable=[current state of microphone]

get speakerenable speakerenable=[current state of the built-in speakers]

get micboostenable micboostenable=[current state of the microphone boost]

These commands control your projector’s audio amplifier settings. See Value-based command

methods on page 84 for setting absolute and adjustment commands.

Command Command target range Response

set volume [target] =0 to =40 volume=[value]

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Command Command target range Response

set micvolume [target] =0 to =40 micvolume=[target]

set mute [target] =on

=off

set volumecontrol [target] =on

=off

set cc [target] =cc1

=cc2

set lineoutenable [target] =on

=off

set micenable [target] =on

=off

set speakerenable [target] =on

=off

set microboostenable =on

=off

N O T E

Typically, cc1 displays U.S. English subtitles, while cc2 displays other regional languages, such

as French or Spanish, depending on television channel or media setup.

mute=[target]

volumecontrol=[target]

cc=[target]

lineoutenable=[target]

micenable=[target]

speakerenable=[target]

microboostenable=[target]

Network controls

These commands control your projector’s network status and settings. These settings are located in

the OSD menu, and are available even when the projector is in Standby mode. You must locally set

the network commands to on for the network abilities to work

These commands inform you of the current network settings.

Command Response

get netstatus netstatus=connected

netstatus=disconnected

netstatus=disabled

get network network=[current VGA and network outputs status]

get dhcp dhcp=[current DHCP status]

get ipaddr ipaddr=[current IP address]

get subnetmask subnetmask=[current subnet mask number]

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Command Response

get gateway gateway=[current network gateway]

get primarydns primarydns=[current primary domain server]

get macaddr macaddr=[current MAC address]

These commands control your network settings.

Command Command target range Response

set network [target] =on

=off

set dhcp [target] =on

=off

set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current]

set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current]

set gateway [target] =0.0.0.0 to =255.255.255.255 gateway=[current]

set primarydns [target] =0.0.0.0 to =255.255.255.255 primarydns=[current]

network=[current]

dhcp=[current]

System controls

These commands enable you to switch system settings and access system information.

These commands inform you of the current system settings. These commands are unavailable when

the projector is in Standby mode.

Command Response

get cppower cppower=[current XCP power setting]

get autosignal autosignal=[current auto signal detection setting]

get lampreminder lampreminder=[current lamp reminder setting]

get highbrightness highbrightness=[current lamp brightness setting]

get autopoweroff autopoweroff=[current auto power off setting]

get zoom zoom=[current zoom setting]

get projectorid projectorid=[current projector ID number]

get hposition hposition=[current horizontal position offset setting]

get vposition vposition=[current vertical position offset setting]

get aspectratio aspectratio=[current projector aspect ratio]

get projectionmode projectionmode=[current projection mode]

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Command Response

get startupscreen startupscreen=[current startup screen setting]

get resolution resolution=[current input resolution]

get language language=[current language setting]

get groupname groupname=[current projector group name]

get projectorname projectorname=[current projector name]

get locationinfo locationinfo=[current projector location]

get contactinfo contactinfo=[current support contact information]

get modelnum modelnum=[current model number]

get serialnum serialnum=[serial number]

get emergencyalertmsg emergencyalertmsg=[current emergency alert message]

get emergencyalert emergencyalert=[current emergency alert setting]

These commands inform you of the current system settings. These commands are available even

when the projector is in Standby mode.

Command Response

get lamphrs lamphrs=[current lamp hours of operation]

get syshrs syshrs=[current projector hours of operation]

get fwvertouch fwvertouch=[current touch detection module firmware]

get fwverddp fwverddp=[current projector firmware version]

get fwvernet fwvernet=[current network firmware version]

get fwvermpu fwvermpu=[current processor firmware version]

get signaldetected signaldetected=[true or false]

These commands control the current system settings. These commands are unavailable when the

projector is in Standby mode. See Value-based command methods on page 84 for setting absolute

and adjustment commands.

Command Command target range Response

set cppower [target] =on

cppower=[target]

=off

set autosignal [target] =on

autosignal=[target]

=off

set lampreminder [target] =on

=off

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lampreminder=[target]

SMART 60wi2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

I M P O R T A N T I N F O R M A T I O N

Touch detection module (TDM)

Features

Interactive projector

Projector boom

Touch Detection Module (TDM)

Curtain Alignment Tool (CAT)

Interactive touch and pen features

Pen holder

USB charger

Remote control

LightRaise projector control (XCP)

Optional accessories

Wall-mounting kit

XCP adapters

Choosing a surface

Choosing a wall surface

Choosing a dry-erase board surface

Surface obstructions

Choosing a location

Choosing a height

Routing the cables

Projector connections

SLR60wi2 interactive projectors

SLR60wi2-SMP interactive projectors

Installing DisplayLink drivers for the XCP

Aligning the projector

How your projector works

Interacting with your computer

Using the remote control

Focusing the image

Adjusting the image

Using your interactive pen

Interactive pen components

Charging the interactive pen

Connecting the XCP to the projector

SLR60wi interactive projectors

SLR60wi2 interactive projectors

Connecting the XCP adapters to the XCP

XCP input connections

Using the XCP projector controls

Replacing the remote control battery

Replacing the CAT battery

Cleaning the projector and accessories

When cleaning the projector’s exterior

When cleaning the projector’s mirror and lens

When cleaning the projector’s accessories

Replacing the projector lamp module

SLR60wi lamp module

SLR60wi2 lamp module

Resetting the lamp hours

Determining projector status

Determining touch status

Determining interactive pen status

Determining curtain alignment tool (CAT) status

Determining XCP status

Projector status light

Active input status lights

Troubleshooting your SMART product with the Connection Wizard

Troubleshooting interactive pen issues

Troubleshooting finger touch issues

Finger touch issues

Touch accuracy and alignment issues

Troubleshooting image issues

Loss of signal

Partial, scrolling or incorrectly displayed image

Unstable or flickering image

Unaligned projected image

Troubleshooting projector errors

Your projector stops responding

The “Lamp Failure” message appears

The projector Power and Service lights are off

Troubleshooting audio issues

Microphone volume issues

Speaker static

Troubleshooting XCP issues