SMART 6000S, 6000S Pro User Manual

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SMARTBoard® 6000Sand6000SProseries
interactive displays
USER GUIDE
SBID-6265S | SBID-6275S | SBID-6286S | SBID-6265S-PW | SBID-6275S-PW | SBID-6286S-PW
SBID-6065S | SBID-6075S | SBID-6086S | SBID-6065S-PW | SBID-6075S-PW | SBID-6086S-PW
IDS665-1 | IDS675-1 | IDS686-1
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Learn more
This guide and other resources for SMARTBoard 6000S and 6000S Pro series
interactive displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your mobile
device.
Licenses
The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI l og o are trademarks o r re gi stere d trad emarks of H DMI Licensing LLC in the U nited S tates and other co untries .
The Bluetoo th wo rd mark is owned by the Bluetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.
Trademark n ot ice
SMART Board , SMART No teb ook, SMART TeamWorks , SMART Mee ting Pro , Pe n I D, Hy Pr T ouch, Obje ct Awareness , Sil ktouch, Tool Expl orer, smarttech, the SMART log o and all SMART taglines are trade marks or r eg iste red trademarks o f SMART Te chnologi es U LC i n the U .S. and/or other countries. The Bluetoo th wo rd mark is o wned b y the Bluetooth SIG, I nc. and any use o f s uch marks by SMART Technolo gie s U LC i s under l icense . The Adopted Trad emarks HD MI, HDMI Hi gh-Definition Multimedia Interface, and the H DMI Log o are trademarks o r re gi stere d trad emarks of H DMI Licensing Ad ministrator, Inc. in the U nited States and o ther countries. All other third-party pr od uct and company names may be trad emarks of their r es pe ctive o wners .
Copyrigh t no tice
© 2 021 SMARTTe chnologi esU LC. All rig hts r es er ved . No part of this publication may be r ep ro duced , transmitted, transcrib ed , stor ed in a r etrie val sys tem or translated into any language i n any form by any means without the pri or w ritten consent of SMARTTe chnolog ies ULC. Information i n this manual is subje ct to change without notice and d oe s not rep re se nt a commitment on the part of SMART.
This p rod uct and/or use thereo f is cov ere d b y one or more of the follo wing U. S. p atents:
www.smarttech.com/patents
March 26 , 202 1
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Important information

NOTE
Refer to the SMARTBoard 6000S and 6000S Pro series interactive displays installation and maintenance guide
(smarttech.com/kb/171414) for important information about installing and maintaining the display.
WARNING
l Do not open or disassemble the display. You r isk
electrical shockfrom the high voltage inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to
touch the surface of the display.
l To reduce the risk of fire or electric shock,do not expose
the display to r ain or moisture.
l Do not insert objects inside the cabinet ventilation holes,
because they couldtouch dangerous voltage points and cause electric shock,fire or product damage which may not be covered by the war ranty.
l Do not place heavy objects on the power cable. Dama ge
to the cable could cause shock,fire, or product damage which may not be covered by the warr anty.
l If the glass is broken, do not touch the liquid crystal. To
prevent injury, handle glass fragments with car e when disposing of them.
l Disconnect the display’s power cable from the wall outlet
and seek assistance from qua lified service personnel if any of the following occur:
o
The power cable or plug is dam aged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedlywhen you follow operating instructions
ENERGYSTAR®
ENERGY STAR is the government-backedsymbol for energy efficiency,providing simple,credible, and unbiased information tha t consumers and businesses rely on to make well-informed
decisions. ENERGY STAR-certified products are the simple choice for energy efficiency,making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S.EPA ensur es that each product that earns the label is independently certified to deliver the quality,performance, and savings that users have come to expect.
As shipped,your display delivers ENERGY STAR performance and savings. H owever, changing some settings may increase energy consumption beyond the limits required for ENERGY STARcertification. For example, increased brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STARsettings.
Federal Communication Commission interference statement
FCC Supplier’s Declarat ion of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDS665-1, IDS675-1, IDS686-1 Responsible Party – U.S. Contact Information
SMART Technologies Inc. 2401 4th Ave, 3rd Floor Seattle,WA 98121
compliance@smarttech.com
This device complies with Par t 15 of the FCC Rules.Operation is subjectto the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
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Important information
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.
Restriction
Operations in the 5.15-5.25GHz band ar e restr icted to indoor usage only.
IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 thr ough 13.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development Canada statement
This device complies with RSS-210 of the Innovation, Science a nd Economic Development Canada Rules.Operation is subjectto the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
CAUTION
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain per mitted for devices in the bands 5250-5350 MHz and 5470-5725MHz shall comply with the e.i.r.p.limit;and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MH z shall comply with the e.i.r.p.limits specified for point-to-point a nd non point-to-point operation a s appropriate.
(iv) Users should also be advised that high-power radar s are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Radiation exposure statement
This equipment complies with I SED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installedand operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science et Développement économique Déclaration du Canada
Cet appareil est conforme à la norme I SED CNR-210 pour les appareils radio a gréés. Son fonctionnement est soumis aux deux conditions suivantes:
1. le dispositif ne doit pas produire de brouillage pr éjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
AVERTISSEMENT
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites m obiles utilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limitede p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.
(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
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Important information
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
EU Declaration of Conformity
Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display IDS665-1,IDS675-1,IDS686-1 and the OPS AM50, PCM8,are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address: smar ttech.com/compliance
WARNING
Operation of this equipment in a residential environment could cause radio interference.
The frequency band and the maximum transmitted power in EU are listed below:
Regulatory models: I DS665-1, IDS675-1, I DS686-1
Transmitting Band (MHz) Maximum Transmit Power
dBuV/m @ 10m
Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz­5350MHZ is for indoor use only.
For optimal perform ance any support equipment connected to this device must be CE compliant.
13.56 -9
Transmitting Band (MHz) Maximum Transmit Power
dBm
2402–2483.5 20
5150–5350 22
5470–5725 22
Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR – 5150MHz­5350MHZ is for indoor use only.
Regulatory models: OPS AM50, PCM8
Transmitting Band (MHz) Maximum Transmit Power
dBm
2402–2483.5 20
5150–5350 22
5470–5725 22
5745–5875 13
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Contents
Important information 3
Chapter 1: Welcome 8
About this guide 8
About the display 9
Identifying your specific model 14
Accessories 15
More information 17
Chapter 2: Using basic features 18
Waking up the display and putting it back to sleep 18
Using the Home button 19
Using the convenience panel 20
Using the remote control 21
Using touch 23
Using the pens and erasers 25
Adjusting the volume 27
Freezing or hiding the screen 28
Using additional tools and manipulatives 29
Chapter 3: Using the iQ apps 35
Using the Apps Library 35
Using the SMARTSensors app 36
Using the Files Library 36
Using kapp Whiteboard 36
Using SMARTNotebook Player 37
Using Browser 37
Using Screen Share 37
Using Input 38
Using screenshots 38
Installing third-party apps 38
Cleaning up the display 38
Chapter 4: Connecting computers and other devices 40
Installing and using SMART software 40
Connecting room computers and guest laptops 42
Connecting a SMART OPS PC module 45
Connecting USB drives, peripherals, and other devices 45
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Chapter 5: Troubleshooting 46
The display isn’t turning on 47
The display is turning on when it shouldn’t 47
The screen is blank or there’s a problem with the image on the screen 48
There’s no sound or there’s a problem with the sound 49
Touch isn’t working as expected 50
The pens and erasers aren’t working as expected 50
iQ apps aren’t working as expected 51
SMART software on connected computers isn’t working as expected 51
The SMART OPS PC module isn’t working as expected 52
Contacting your reseller for additional support 52
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Chapter 1
About this guide 8
About the display 9
Touch 10
Writing, drawing and erasing 10
Support for additional pens and tools 10
iQ experience 11
Display 11
Audio 11
Network connectivity 11
Room computers and guest laptops 12
Accessory slot 12
Convenience panel 12
Proximity sensor 13
Ambient light sensor 13
Remote control and IR sensor 13
Temperature and humidity sensors 14
Mounting hardware 14
Accessory mounting points 14
Identifying your specific model 14
Accessories 15
Pen accessory kit 15
Tool Explorer-enabled objects and manipulatives 15
SMART OPS PC module 16
Stands 16
USB extenders 16
More information 17
This chapter introduces the SMARTBoard® 6000S and 6000S Pro series interactive displays.

About this guide

This guide explains how to use a SMARTBoard 6000S or 6000S Pro series interactive display.
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Welcome
This guide is for people who use SMART Board interactive displays. Documentation and resources for
those who install and maintain displays is also available (see More information on page17).

About the display

The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your classroom or
meeting room.
The display includes an extensive set of features and components:
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Touch

You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and
out.
The display’s advanced HyPr Touch™ (HybridPrecisionTouch) with InGlass™ touch technology provides a
natural, intuitive writing and touch experience with high accuracy and low latency. In addition, its Silktouch
ultra-smooth finish allows you to use the display for hours without finger burn.
For more information, see Using touch on page23.

Writing, drawing and erasing

The display comes with a black pen and a red pen that you
can use to write or draw on the screen.
The display also includes two erasers, which you can use to
erase digital ink.
With Object Awareness, the display responds automatically to
the tool or object you’re using, whether it’s a pen, finger,
eraser, or palm. The display’s Pen ID and Simultaneous Tool
Differentiation technologies allow multiple people to write
independently and simultaneously, using different colored ink.
For more information, see Using the pens and erasers on page25.

Support for additional pens and tools

The SMART Board 6000S features the Tool Explorer™ platform, which enables you to use other SMART-
authorized pens and tools in addition to those supplied with the display. No additional configuration is
required — just pick up any Tool Explorer-enabled object such as a pen, object, or manipulative and start
using it. For more information about using Tool Explorer-enabled object on the display, see Using
additional tools and manipulatives on page29.
For more information about available tool kits, see smarttech.com/accessories.
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iQ experience

If enabled, the iQ embedded computer provides one-touch access to collaborative tools, such as a
whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables, or manual
software and firmware updates.
NOTE
Some features, such as Browser and Screen Share, require a properly configured network connection.
Press the Home button on the display (pictured) or the remote control to
open the Home screen. From the Home screen, you can open the iQ apps,
switch inputs, and adjust settings.
For more information about the Home button and the Home screen, see
Using the Home button on page19.
For more information about the iQ apps, see Chapter 3: Using the iQ apps
on page35.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.
The size of the display varies by model:
Models Size (diagonal)
SBID-6265S,SBI D-6265S-PW,SBI D-6065S, SBID-6065S-PW 65"
SBID-6275S, SBID-6275S-PW, SBID-6075S,SBI D-6075S-PW 75"
SBID-6286S,SBID-6286S-PW,SBID-6086S,SBI D-6086S-PW 86"

Audio

The display includes two 20 W integrated speakers, which are designed to provide sound at the front of a
room.

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a number
of the iQ apps require a network connection as well.
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You can connect to a network using Wi-Fi or an Ethernet cable:
l The Wi-Fi module supports both 2.4 and 5 GHz bands.
l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to a
Gigabit Ethernet network.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with their inputs.
The display comes with SMART software that you can install on connected computers to take full
advantage of the display’s features while using the connected computers.
For more information, see Connecting room computers and guest laptops on page42.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.
SMARTOPS PC modules provide a complete Windows® 10 Pro installation.
For more information on SMART OPS PC modules, see SMART OPS PC module on page16.
NOTE
Unlike with previous SMART Board interactive displays, the SMART Board 6000S and 6000S Pro
interactive displays don’t require an AM30, AM40, or AM50 appliance in the accessory slot. The iQ
experience is embedded on these interactive displays (see iQ experience on the previous page). For this
reason, SMART doesn’t recommend installing AM30, AM40, or AM50 appliances in these displays’
accessory slots.

Convenience panel

The convenience panel provides buttons for turning the display on and off,
controlling the volume, freezing and unfreezing the screen, and showing
and hiding a screen shade. It also includes connectors for USB peripherals
and a computer or other input source.
For more information about the convenience panel, see Using the
convenience panel on page20.
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Proximity sensor

The proximity sensor is located in the top-left corner of the display’s frame.
The proximity sensor can detect people up to 16' (5 m) away when the display is in
Standby mode.
When the proximity sensor detects people in the room, the display turns on or
enters ready mode, depending on how its configured.
If the room is empty for a specified period, the display returns to Standby mode.
For more information, see Waking up the display and putting it back to sleep on page18.

Ambient light sensor

The ambient light sensor is located in the top left corner of the display’s frame.
The ambient light sensor detects the room’s brightness and adjusts the brightness of the
screen accordingly.
You can enable, disable, and adjust this feature. Refer to the SMART Board 6000S and
6000S Pro series interactive displays installation and maintenance guide
(smarttech.com/kb/171414) for more information.

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display settings,
and so on.
The display’s IR sensor is located in the top-left corner of the display’s frame.
For more information about the remote control, see Using the remote control on
page21.
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Temperature and humidity sensors

The display features integrated temperature and humidity sensors that enable real-time
measurement and recording of the environmental conditions surrounding the display.
This data is easily accessible using the temperature and humidity app in the display’s
App library.
NOTE
Temperature and humidity sensors are available only when iQ is enabled.
For more information, see Using the SMARTSensors app on page36.

Mounting hardware

The display comes with a WM-SBID-200 wall mount, which your organization can use to mount the display
on a wall.
You can also mount the display on a wall or mobile stand (see Accessories on the next page).

Accessory mounting points

The display features M4 mounting points located at the top, bottom, left, and right for SMART approved
accessories.

Identifying your specific model

SMART offers a variety of models of the SMARTBoard 6000S and 6000S Pro series interactive display:
Model Frame style Screen size
(approximate)
SBID-6265S White 65" Yes Yes
SBID-6275S White 75" Yes Yes
SBID-6286S White 86" Yes Yes
SBID-6265S-PW White 65" Yes No
SBID-6275S-PW White 75" Yes No
iQ embedded computing
SMARTNotebook® Player
SBID-6286S-PW White 86" Yes No
SBID-6065S White 65" No No
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Model Frame style Screen size
(approximate)
iQ embedded computing
SMARTNotebook® Player
SBID-6075S White 75" No No
SBID-6086S White 86" No No
SBID-6065S-PW White 65" No No
SBID-6075S-PW White 75" No No
SBID-6086S-PW White 86" No No
Refer to the specifications for detailed technical information for these models, including product
dimensions and weights (see More information on page17).

Accessories

Accessories for the display include:
l Pen accessory kit
l Tool Explorer-enabled objects and manipulatives
l SMART OPS PC module
l Stands
l USB extenders
NOTE
For more information about these and other accessories, see smarttech.com/accessories.

Pen accessory kit

The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can mount on
the side of the display.

Tool Explorer-enabled objects and manipulatives

The display’s Tool Explorer platform enables you to use a range of different pens, objects, and
manipulatives that are automatically recognized the moment they contact the display’s screen.
NOTE
Support for the different pens, objects, and manipulatives varies depending on the model of display, see
Using additional tools and manipulatives on page29.
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SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free
Windows 10 Pro installation based on eighth generation Intel® Core™ processors
and are designed specifically to work with a SMART display. All OPS PC
modules are WHQL certified and fully licensed with Windows 10 Pro. Install the
OPS PC module in a display’s OPS slot to provide a complete 4K UHD Windows
10 installation at your fingertips, without the need for an external PC or additional
cables.
Install familiar Windows applications, such as SMARTNotebook®,
SMARTTeamWorks™, and SMARTMeetingPro® software, and access the internet directly through your
display’s network connection. Upgrades and service for the OPS PC module are easy to perform without
removing the display from its mounting.
NOTE
Refer to an application’s specifications for information about its computer requirements.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are
installing the display on a wall that cannot support the display’s full weight, you can install the display on a
SMART floor stand.

USB extenders

As noted in the display’s specifications, there is a maximum length for USB cable connections between the
display and computer.
When using USB 2.0, the cable should be no longer than 16'(5m).
When using USB 3.0, the cable should be no longer than 9'(3m).
Use one of the following USB extenders if you need a longer USB connection:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
NOTE
For more information about extending USB connections, see USB cable extenders.
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More information

SMART provides a variety of other documents for this display in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMARTBoard 6000S
and 6000S Pro series interactive display documents and other support resources.
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Chapter 2
Waking up the display and putting it back to sleep 18
Using the Home button 19
Using the convenience panel 20
Using the remote control 21
Using touch 23
Using the pens and erasers 25
Writing and drawing in digital ink 25
Using the SMART Ink dynamic (floating) toolbar 26
Changing a pen’s default color, thickness, and other properties 26
Erasing digital ink 26
Adjusting the volume 27
Freezing or hiding the screen 28
Freezing the screen 28
Showing and hiding the screen shade 28
Using additional tools and manipulatives 29
Using the magic pen 29
Using the highlighter pen 31
Using Tool Explorer cubes 31
Using Tool Explorer stamps 33

Waking up the display and putting it back to sleep

The display’s proximity sensor can detect people up to 16' (5 m) away when the display is in Standby mode
(a full sleep state). Depending on the display’s configuration, it turns on or enters Ready mode (a partial
sleep state) when the sensor detects people.
If the display is in Ready mode, you can turn it on in a number of ways:
Press the Power button on the convenience panel.
l
l Tap the Home button below the screen.
NOTE
The Home button is illuminated when the display is in Ready mode.
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Using basic features
Press the Home button on the remote control.
l
l Pick up a pen or the eraser.
If the display is on, it will return to Ready mode when one of the following occurs:
l The sensor detects no motion in the room for 60 minutes.
You press the Power button on the convenience panel.
l
The display enters Standby mode 60 minutes after entering Ready mode when the sensor doesn’t detect
anyone in the room.
For information about turning off the display, see the SMARTBoard 6000S and 6000S Pro series
interactive displays installation and maintenance guide (smarttech.com/kb/171414).

Using the Home button

You can use the Home screen to open and use iQ apps, view the input of connected computers, and more.
You can also change the background and personalize other features of the Home screen. To learn more
about the Home screen, see Understanding the Home screen.
The Input screen shows thumbnails of connected computers and allows you to switch among inputs.
You can return to the Home screen or the Input screen at any time by following the instructions below.
To show the Home screen or the Input screen
Tap the Home button below the screen.
OR
Press the Home button on the remote control.
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Using basic features

Using the convenience panel

The convenience panel contains buttons for turning the display on and off, controlling the volume, freezing
and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB
peripherals and a computer or other input source.
No. Name Procedure
1 Power
Press to enter or exit Standby mode (see Waking up the display and
l
putting it back to sleep on page18).
Press and hold for five seconds to turn off the display.
l
Press and hold for 10 seconds to reset the display.
l
2 Volume increase Press to increase the volume (see Adjusting the volume on
page27).
3 Volume decrease Press to decrease the volume (see Adjusting the volume on
page27).
4
5
Freeze
Screen shade
Press to freeze and unfreeze the screen (see page28).
Press to hide screen contents behind a screen shade (see Showing and hiding the screen shade on page28).
6 USB Type A
connector (×2)
Connect USB drives and other devices that you want to use with the iQ experience or a connected computer (see Connecting USB drives, peripherals, and other devices on page45).
7 HDMI 3 input
connectors
Connect a computer or other input source to use with the display (see page42).
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The Power button’s color indicates the display’s status:
Power button Display status
Off Not receiving power
Amber Standby mode
White Normal operating mode

Using the remote control

The display comes with one of two infrared remote control models. These models are similar, except one
has a button screen sharing button.
Use the infrared remote control to turn the display on or off, change the input source, change the volume,
access the display’s iQ apps, and more. You can also use the remote control to open the on-screen menus
and change the display’s settings.
IMPORTANT
l Do not subject the remote control to strong shock.
l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.
l Do not expose the remote control to heat or steam.
l Do not open any part of the remote control other than the battery compartment.
The image and table below list the remote control’s functions.
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No. Name Procedure
1 Power
Press to enter or exit Standby mode (see Waking up the display and
l
putting it back to sleep on page18).
Press and hold for four seconds to turn off the display.
l
Press and hold for 10 seconds to reset the display.
l
2 Home Open the Home screen or the Input screen (see Using the Home
button on page19).
3 Up and down
Select a menu option in the settings.
buttons
4 OK Select menu option in the settings.
5 Left and right
Change the value of the selected setting.
buttons
6 Back Go one step back in the navigation history.
7 Input Switch input sources (see Viewing a connected computer’s input on
page42).
8 Settings Open iQ Settings.
9
Screen shade
Hide screen contents behind a screen shade (see Showing and hiding the screen shade on page28).
10
Freeze frame
Freeze and unfreeze the screen (see page28).
11 Volume increase Increase the volume (see Adjusting the volume on page27).
12 Volume decrease Decrease the volume (see Adjusting the volume on page27).
13 Volume mute Mute the volume (see Adjusting the volume on page27).
14
Share screen
Open the Screen Share app (see Sharing your device’s screen to
the display).
NOTE
This button is not available on all remote control models.

Using touch

You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use a variety of gestures within applications, including panning, scaling, rotating, and zooming in
and out.
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The display’s support for up to 20 simultaneous interaction points enables you and others to interact with
objects on the screen at the same time.
NOTE
Not all gestures work in all applications. Refer to an application’s documentation to learn which gestures
it supports.
Pan (one finger) Pan (two fingers) / scroll
Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)
Rotate Flick
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Erase with palm Erase with fist

Using the pens and erasers

The display comes with a black pen, a red pen, and two erasers. You can use the pens to write and draw in
digital ink on the display, and you can use the erasers—or your palm or fist—to erase digital ink.
The display has magnetic holders for the pens and erasers at the bottom of the display’s frame. Return the
pens and erasers to their holders when you’re done with them.
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling
and being damaged.

Writing and drawing in digital ink

Several people can write or draw on the screen at the same time. Each pen writes and draws in its own
color. The Pen ID™ feature lets you assign different colors, thicknesses, and other properties to each pen.
IMPORTANT
Use only pens designed for SMARTBoard 6000S and 6000S Pro series interactive displays (see
smarttech.com/kb/171230).
To write or draw in digital ink
1. Pick up one of the display’s pens.
2. Write or draw in digital ink on the screen.
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TIP
l To learn how to change a pen’s default behavior, see Changing a pen’s default color, thickness, and
other properties below.
l Before writing or drawing over a video, an animation, or other moving images, freeze the screen
(see Freezing the screen on page28).

Using the SMART Ink dynamic (floating) toolbar

If you pick up a pen while viewing a connected computer’s input, the SMART
Ink® dynamic (floating) toolbar for SMART Ink appears on the screen. You can
use this toolbar to temporarily change the pen’s color, thickness, or other
properties, you can also access SMART Ink’s tools, such as screen capture,
spotlight, screen shade, and so on.
To learn more about SMART Ink and its toolbar, visit the SMART Ink support
page. Here are a few quick links to get you started:
l Turning SMART Ink on or off
l Opening the dynamic (floating) toolbar
l Closing (hiding) the toolbar
l Using SMART Ink presentation tools

Changing a pen’s default color, thickness, and other properties

While you’re viewing a connected computer’s input, you can use the SMART Ink dynamic (floating) toolbar
to change a pen’s color, thickness, and other properties.
To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button
settings.

Erasing digital ink

CAUTION
When you return an eraser to a magnetic holder, make sure it’s centered in its holder to keep it from
falling and being damaged.
You can erase digital ink from the screen using an eraser or your palm or fist:
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Move a pen’s eraser over digital ink to erase.
OR
Move the eraser over digital ink to erase.
OR
Move your palm or fist over digital ink to erase.

Adjusting the volume

Use the buttons on the convenience panel or the remote control to increase, decrease, or mute the
display’s volume.
NOTE
See There’s no sound or there’s a problem with the sound on page49 if you encounter issues with the
display’s sound.
To turn the volume up or down
Press the Volume Up or Volume Down button on the convenience panel or the remote control.
NOTES
Press and hold the Volume Down button to rapidly decrease the volume.
l
When you press the Volume Up or Volume Down button on the convenience panel or the
l
remote control, you can use the on-screen slider to adjust the volume.
To mute the volume
Press the remote control’s Mute button.
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TIP
You can also mute the volume by pressing and holding the Volume Down button on the convenience
panel or the remote control, until the screen slider reaches its lowest position.

Freezing or hiding the screen

You can temporarily freeze or hide the contents on the screen using the display’s freeze and screen shade
features.

Freezing the screen

You can temporarily freeze the screen by pressing the Freeze button on the convenience panel or
remote control. This is particularly useful when you want to pause a video, an animation, or other moving
images.
NOTE
Freezing the screen does not pause applications that are running on the connected computer. It simply
freezes the display of those applications.
TIP
You can write or draw over the screen while it is frozen (see Writing and drawing in digital ink on
page25). If the iQ experience is enabled, you can then save the screenshot of your writing or drawing to
the Files Library (see Using the iQ experience Files Library).
To unfreeze the screen, press the Freeze button again.

Showing and hiding the screen shade

You can temporarily hide the contents of the screen behind a virtual screen shade by pressing the Screen
Shade button on the convenience panel or remote control.
To remove the screen shade and reveal the screen contents, press the Screen Shade button again.
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Using additional tools and manipulatives

The SMART Board 6000S or 6000S Pro series interactive display’s Tool Explorer platform enables you to
use a range of different pens, objects, and manipulatives that are automatically recognized the moment
they contact the display’s screen. The entire screen can recognize a Tool Explorer-enabled object
automatically, so there’s no need to select a tool type before you use a tool or manipulative.
NOTES
l The tools work best when they're separated by at least 4 or 5 inches (10–15 cm). If the pens, stamps,
or cubes are too close to each other, you might experience an error or unexpected behavior.
Performance may vary with different tools and different sizes of display.
l Support for the different pens, objects, and manipulatives varies depending on the model of
display, as described in the following descriptions of each tool.
TIP
For information about cleaning the Tool Explorer platform-enabled pens, objects, and manipulatives, see
cleaning-and-maintaining.htm.
For education
The Tool Explorer platform lets teachers and students manipulate real -world objects that are automatically
recognized by the display, combining the learning benefits of manipulatives with the flexibility and
scalability of digital materials. Kinesthetic and tactile learners can get the hands-on activity and fine motor
experiences they need to explore, learn and retain.
By creating tool sets for different subjects, learning needs, and abilities, teachers can also quickly provide
multiple pathways through lessons.

Using the magic pen

Use the magic pen to write or draw digital ink that fades after a few seconds. You can write or draw over
any input or content as the magic pen isn’t limited to a specific application.
You can also use the magic pen to open a spotlight or magnification window to focus attention to a specific
area of the screen.
NOTE
The magic pen is supported on SMARTBoard 6000S and 6000S Pro displays with iQ system software
3.6 or later.
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To use the magic pen to write or draw ink that fades
1. Pick up the magic pen.
2. Use the “nib” end of the pen to write in magic ink.
To use the magic pen to spotlight or magnify screen content
1. Pick up the magic pen.
2. Use the gesture end of the pen to draw a circle or rectangle around the portion of the screen you want
to spotlight or magnify.
After the spotlight appears, you can:
o
Press and hold within the spotlight and drag to move it.
o
Press and hold the spotlight’s edge and drag toward or away from the center to make the
spotlight larger or smaller.
o
Tap the magnifier icon to double the size of the spotlighted screen area.
When you’re done with the spotlight, tap Close .
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Using the highlighter pen

Use the highlighter pen to emphasize text in supported applications, such as the iQ whiteboard, SMART
Notebook Player, and SMART Notebook desktop.
NOTE
The highlighter is supported on SMARTBoard 6000S displays with iQ system software 3.6 or later.
To use the highlighter pen
1. Pick up the highlighter pen.
2. Use the pen to highlight text or an object.
The pen is reversible: you can use one end to highlight in yellow and the other end to highlight in
green.

Using Tool Explorer cubes

On an iQ enabled display, you can use the Tool Explorer-enabled cubes to add content to a whiteboard or
lesson you start or open in the Player app.
The cubes feature a different shape, number, image, and more, on each of their six faces. When you tap a
cube’s face on the display’s screen, the image is inserted as an object. You can then move, resize, rotate,
and delete the object.
NOTE
The cubes are supported on SMARTBoard 6000S displays with iQ system software 3.6 SP3 or later.
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To insert an object using a Tool Explore cube
1. Pick up a cube.
2. Tap the cube face that features the image you want on the display’s screen.
The image is inserted as an object.
TIP
The inserted object can be made smaller by tapping a portion or corner of a cube's face on the
screen.
To move, resize, and rotate an object
1. Tap the object you want to manipulate.
A selection rectangle appears around the object.
2. To manipulate the object, you can:
o
drag the object to a new position on the screen.
o
drag the object’s resize handle (bottom right circle) to make the object larger or smaller.
o
drag the object’s rotation handle (top circle) in the direction you want to rotate the object.
o
delete an object by pressing the object’s menu arrow, and then tapping Delete.
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To delete an object
1. Tap the object.
A selection rectangle appears around the object.
2. Press the object’s menu arrow, and then select Delete.

Using Tool Explorer stamps

Tool Explorer stamps feature a single shape, number, image, and more, that is inserted as an object when
you tap the stamp's face on the display’s screen. You can move, resize, rotate, delete the object. Stamps
are ideal for younger children and early learners.
TIP
You can store the stamps in place of the erasers at the bottom of the display’s frame. Two cubes fit on
each magnetic holder.
NOTE
The stamps are supported on SMARTBoard 6000S displays with iQ system software 3.6 SP3 or later.
To insert an object using a Tool Explorer stamp
1. Pick up a stamp.
2. Tap the stamp’s face on the screen.
The image on the stamp is inserted as an object.
TIP
The inserted object can be made smaller by tapping a portion or corner of the stamp's face on the
screen.
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To move, resize, rotate, or delete an object
See To move, resize, and rotate an object on page32 and To delete an object on the previous page.
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The display comes with the following iQ apps:
l SMARTNotebook Player
l Browser
l Input
l Screen Share
l kapp Whiteboard
You can use these apps along with the Files Library and Apps Library to deliver lessons in a classroom or
coordinate meetings and other collaborative activities.
NOTE
Some apps, such as Screen Share, require a properly configured network connection. If you’re
experiencing issues with these apps, contact your IT administrator to make sure the network and display
have been properly configured.

Using the Apps Library

The Apps Library contains the Browser, SMARTNotebook Player, and kapp Whiteboard apps. You can also
add apps from the web and SMART’s app store or install third-party apps.
NOTE
SMARTNotebook Player is available on education models only.
To open the Apps Library
From the Home screen, tap Apps Library .
To learn how to use the other features of Apps Library, see Adding and managing apps in the iQ
experience.
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Using the SMARTSensors app
The SMART Sensors app shows the ambient temperature and humidity in the classroom or meeting room.
To show the temperature and humidity
From the Home screen, tap Apps Library .
1.
2. Tap SMARTSensors.

Using the Files Library

The Files Library contains kapp Whiteboard sessions, whiteboards, SMART Notebook files that have been
shared with the display, PDFs, and screenshots. If a USB drive is connected to the display, the files on the
USB drive are also available in the Files Library. Although these files can be viewed on the display, they are
not saved on the display.
NOTE
SMARTNotebook Player is available on education models only.
To open Files Library
From the Home screen, tap Files Library .
To learn how to use the other features of Files Library, see Using the iQ experience Files Library.

Using kapp Whiteboard

For Pro models only
Use the kapp Whiteboard to write and erase notes on the display just as you do on a traditional dry erase
board. You can also save your notes for later and share them using the SMARTkapp® app. The kapp
Whiteboard app is the default whiteboard for enterprise models.
To learn how to use the display’s pens and eraser to write, draw, and erase in kapp Whiteboard, see Using
the pens and erasers on page25.
To learn how to use the other features of kapp Whiteboard, see Using the kapp Whiteboard.
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Using SMARTNotebook Player
For education models only
Use SMARTNotebook Player to open, view, and interact with SMARTNotebook software files. Notebook
Player makes it easy to present SMARTNotebook files and play SMART lab™ activities on the display.
SMARTNotebook Player is also the default whiteboard for education models.
You can install the Notebook Player app on your iOS and Android devices to view and control SMART
Notebook files from the device.
To learn more about SMARTNotebook Player, see Using the Player app to deliver lessons.

Using Browser

You can use Browser to view web sites on the display.
To learn more about Browser, see Browsing the internet on your display.

Using Screen Share

You can share the screens from computers and mobile devices on the display wirelessly using Screen
Share.
Screen Share supports:
l Chromebook™ laptops, using the Chrome™browser
l Windows computers, using Miracast
l Mac computers and iOS devices, using AirPlay
l Android™ devices, using Cast Screen
You can also download the SMART Screen Share app for Chromebooks, Windows computers, Mac
computers, iOS devices, and Android devices.
To learn how to use the other features of Screen Share, see Sharing your device’s screen to the display.
1
, Chromebrowser, or AirParrot
1
Windows 10 operating system only
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Using Input
You can use the connectors the display to connect a room computer, guest laptops, and other input
sources.
To learn how to connect computers to the display and view their video output, see Viewing a connected
computer’s screen.

Using screenshots

When using the Browser or Screen Share apps, you can write or draw on a screenshot and save it to the
Files Library.
To learn more about screenshots, see Writing and drawing over content and saving as screenshots in the
iQ experience.

Installing third-party apps

You can install third-party apps from the Google Play Store using SMARTRemote Management.
To learn more about installing third-party apps, see Adding and managing apps in the iQ experience.

Cleaning up the display

After you’ve finished using the display, tap Clean Up on the Home screen to clean up the display for
the next user.
l For education models:
o
Saves the whiteboard to the Files Library
o
Saves the SMARTNotebook file to the Files Library
o
Erases the whiteboard
l For enterprise models, saves the kapp Whiteboard to the Files Library (if saving to the Library is
enabled in Settings)
l Resets Browser (clears the browser history, cache, cookies and closes all open tabs, and opens a new
tab)
l Removes all tiles under Recent
l Closes all applications, including third-party apps.
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To learn more, see About the iQ experience and navigating the Home screen.
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Chapter 4
devices
Installing and using SMART software 40
Downloading and installing SMART software 41
Using SMART software 41
Connecting room computers and guest laptops 42
Viewing a connected computer’s input 42
Setting a connected computer’s resolution and refresh rate 43
Using recommended cables 44
Connecting USB drives, peripherals, and other devices 44
Troubleshooting connected computers 44
Connecting a SMART OPS PC module 45
Connecting USB drives, peripherals, and other devices 45
WARNING
Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip
hazard.

Installing and using SMART software

The display comes with the following software, which you can install on connected computers:
Software Description Notes
SMART Learning Suite A suite of desktop and online software that
combines lesson delivery, activities, assessments, and collaborative workspaces. Includes SMARTNotebook software and SMARTLearningSuite Online.
SMART TeamWorks roomedition
Software that simplifies meetings and facilitates deeper, more natural interaction with on-site and remote participants.
Education models only. SMARTNotebook basic version also available.
Pro models only.
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Software Description Notes
SMART Meeting Pro Software that enables you to capture ideas in
Pro models only.
a virtually unlimited interactive workspace.
SMART Product Drivers Software that enables the computer to detect
input from the display.
Included with SMARTLearningSuite, SMARTTeamWorks, and SMARTMeetingPro software
SMARTInk Software that enables you to write and draw in
digital ink over applications, files, folders, websites, and any other open window.
Included with SMARTLearningSuite, SMARTTeamWorks, and SMARTMeetingPro software
SMART Remote Management
Cloud-based mobile device management software for remotely maintaining, supporting,
N/A
controlling, and securing the display and your other devices.
TIP
You can purchase additional licenses or subscriptions to SMART software to install on other computers.
Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART
software.

Downloading and installing SMART software

You can download SMART software from smarttech.com/downloads and install it following the instructions
in Installing and maintaining SMARTNotebook, Downloading and installing SMARTTeamWorks, or
Installing and maintaining SMARTMeetingPro.

Using SMART software

For information about using SMARTsoftware, see the following pages in the Support section of the SMART
website:
l SMARTNotebook
l SMART Learning Suite Online
l SMARTLearning Suite
l SMART TeamWorks
l SMARTMeeting Pro
l SMART Product Drivers
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l SMART Ink
l SMART Remote Management

Connecting room computers and guest laptops

You can connect room computers and guest laptops to the display to view and interact with them.
Connector panel Convenience panel
NOTES
l Install SMART software on computers you connect to the display (see Installing and using SMART
software on page40).
l Your organization’s installers might have connected cables to the display and run the cables behind
a wall or under the floor to a desk or table where you can place your computer.

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.
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Connecting computers and other devices
To view a connected computer’s input
1. Connect the computer to the display.
2. Do one of the following:
If iQ is enabled If iQ is disabled
Tap Input on the Home screen.
OR
Press the Home button or the Input button
on the remote control.
Press the Input on the remote control.
The display shows thumbnails of the devices that are connected to the display:
o
A gray thumbnail indicates no device is connected to an input.
o
A blue thumbnail indicates a device is connected to an input but is in Sleep mode.
o
A thumbnail showing a preview screen indicates an active device is connected to an input.
TIP
If iQ is disabled and you want a computer’s input to appear whenever you wake up the display, tap
the star in the upper-left corner of the computer’s thumbnail.
3. Tap the computer’s thumbnail.

Setting a connected computer’s resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display’s inputs:
Input source Resolution Refresh rate
HDMI 1 3840×2160 60Hz
HDMI 2 3840×2160 60Hz
HDMI 3 3840×2160 60Hz
VGA 1920×1080 60Hz
If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating
system documentation for instructions.
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Using recommended cables

SMART recommends the following varieties of cable:
Cable type Maximum length Recommendation
HDMI 23' (7 m)
VGA 23' (7 m) Use VGA cables with all pins in their connectors fully
Stereo 3.5 mm 20' (6 m) [N/A]
USB 2.0 16' (5 m) Use a USB extender if the distance between the
USB 3.0 9' (3 m) SMART supports only installations that use directly
1
Use only certified premium high-speed HDMI cables that have been tested to support the performance standard you require.
populated and wired.
computer and the display is greater than 16' (5 m). For more information, see USB extenders on page16.
USB2.0 cables support Hi-Speed (480Mbps), whether connected to a USB 2.0 or USB 3.0 receptacle. For SuperSpeed (5Gbps), connect a USB 3.0 cable to a USB
3.0 receptacle.
connected video and USB cables, AC-powered extenders, or USB extenders purchased from SMART.
You might be able to use higher-grade cables that are longer than specified. If you have problems with such a cable or an extender of any type, test the connection with a shorter cable before contacting SMART Support.
Using cables that exceed these maximum lengths may produce unexpected results, degraded picture
quality or degraded USB connectivity.

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with a computer connected to the display using the
display’s USB plugs.
For more information, see Connecting USB drives, peripherals, and other devices on the next page.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page46.
1
The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.
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Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your
organization’s installers can install the OPS PC module in the display’s accessory
slot following the OPS PC module’s installation instructions
(smarttech.com/kb/171544). You can then view the OPS PC module’s input on
the display.
For more information about SMART OPS PC modules, see the SMART OPS PC
modules user guide (smarttech.com/kb/171747).

Connecting USB drives, peripherals, and other devices

The display includes two USB 3.0 Type-A plugs on the convenience panel and one USB 3.0 Type-A plug
on the connector panel. You can connect USB drives, peripherals (such as keyboards), and other devices to
these connectors and use the devices with the iQ experience, connected computers, and devices installed
in the accessory slot (such as the SMART OPS PC).
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The display isn’t turning on 47

The display is turning on when it shouldn’t 47
The screen is blank or there’s a problem with the image on the screen 48
There’s no sound or there’s a problem with the sound 49
Touch isn’t working as expected 50
The pens and erasers aren’t working as expected 50
iQ apps aren’t working as expected 51
SMART software on connected computers isn’t working as expected 51
The SMART OPS PC module isn’t working as expected 52
Contacting your reseller for additional support 52
This chapter explains how to resolve a variety of common issues with the display. If your specific issue isn’t
described here or the solutions to the symptoms don’t work, refer to the SMART knowledge base for
additional troubleshooting information.
https://community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-
displays?language=en_US&tabset-7ccc8=2
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Troubleshooting
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the display.
NOTE
If the power cable is connected to a power bar, make sur e the power bar is securely fastened to the power outlet a nd turned on.
l Make sure the switch beside the AC power inletis in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is wor king by testing it with a different device.
The power light is lit,but the screen is blank.
l Press the Power button on the convenience panel or the r emote control.
l Make sure the proximity sensors aren’t blocked.
l Restart the display.
l Determine if the problem is with the video.

See The screen is blankor there’s a problem with the image on the screen on the next page.

The display is turning on when it shouldn’t

Symptom Troubleshooting steps
The display turns on or enters Ready mode when it shouldn’t.
l Checkfor and, if possible,move the display away from the following:
o
Directsunlight
o
Bright lights
o
Forced air ducts
o
Plasma displays
o
Infrared audio systems and other infrared sources
o
Polished floors, glass walls, or other reflectivesurfa ces
l Be awa re that the proximity sensors’ r ange is 16'(5m).
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The screen is blank or there’s a problem with the image on the screen
Symptom Troubleshooting steps
The screen is blank. l Make sure the screen is working by tapping the Home button below the screen
or pressing the Home button on the remote control to open the Home screen.
l Make sure any connected computers are on and not in Sleep mode.
l Restart the display and any connectedcomputers.
l Replace the videocables connecting any computers to the display to determine if the
issue is with the cables.
A computer is connected to the display, but only a connection message appears on the screen.
The image on the screen is distorted.
OR
There ar e lines, snow or, other visual noise on the screen.
OR
The image if flickering or flashing.
OR
The image is dim.
l Make sure the computer is connected to the currently selected input.
l If the curr ently selected input is a computer, make sure the computer is not in Sleep
mode.
l
Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appear s correctly, the issue is with the videoinput.
l Switch to a different input a nd then back to the first input.
l Make sure any connected computers are on and not in Sleep mode.
l Restart the display and any connectedcomputers.
l Set any connected computers’ resolution and refr esh rate to values that the display
supports.
See Setting a connected computer’s resolution and refresh r ate on page43.
l Replace the videocables tha t connect any computers to the display to determine if the
issue is with the cables.
There ar e bright spots on the screen.
l
Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appear s correctly, the issue is with the videoinput.
l Take a photograph of the screen and send it to SMART support. If SMART support
determines that the issue is with the screen and the display is under warr anty,you may be eligible for a replacement.
Colors don’t appear correctly. l Be awa re that if two or more displays are mounted side-by-side,there could be minor
differences in colors across the displays. This issue is not unique to SMART products.
l If the screen is completelylacking one color on the screen or the color problems occur
on the Home screen, see Contacting your r eseller for additional support on page52.
l If you’re using a VGA video input,use a different cable or connect a different source to
see if the issue is with the cable or input source.
The image is cut off or shiftedto the left or right.
l Adjust any connected computers’ video settings, par ticularly zoom, crop, a nd
underscan.
See the computer’s operating system documentation.
l If any connectedcomputers’ desktops are entirely black, change them to dark gray or a
different color.
l If any connectedcomputers’ desktops are extended a cross multiple screens, duplicate
the desktops across the screens or set the display as the only screen.
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Symptom Troubleshooting steps
The image doesn’t fill the entire screen.
l Adjust any connected computers’ video settings, par ticularly overscan.
See the computer’s operating system documentation.
l Make sure the connected computer’s video connector is configured to output a
supported videosignal. See No video display output fr om a laptop.
A persistent image appears on the
See I mage persistence or burn in on LCD displays.
display.

There’s no sound or there’s a problem with the sound

Symptom Troubleshooting steps
There’s no sound.
OR
There is sound, but the volume is low.
OR
The sound is distorted or muffled.
l If you’re using an external audio system, make sure it is tur ned on.
l Make sure the cables connecting the display to the computer are securely fastened.
NOTES
o
The display’s stereo 3.5 mm in connector works with the VGA input only.
o
Connectingan audio cable to the display’s stereo 3.5 mm out connector disables the internal speakers.
o
If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, see the SMARTBoard 6000S series interactive displays installation and maintenance guide (smarttech.com/kb/171414).
l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on the
display and the connected computer and make sure neither are muted.
l If you’re using the display’s S/PDIF out connector, adjust the volume on the external
audio system and make sure the audio system isn’t m uted.
l Adjust the display’s audio settings.
l If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using an external audio system, set the volume for the computer, any running applications and the display to 80%, and then adjust the external audio system’s volume.
There is a whine or buzzing sound coming from the back of the display.
l Be awa re that these sounds are normal. All displays emit some electricalnoise. Such
sounds may be mor e noticeable with some displays than with others. However, if you hear noise from the front of the display, further investigation is required.
l Connect all devices to the same power outlet or power bar.
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Touch isn’t working as expected
Symptom Troubleshooting steps
The display doesn’t respond to touch. l Make sure SMART Product Drivers 12.14 or later are installed and running on a ny
connected computers.
l Make sure the USB cable between the display and the computer doesn’t exceed the
supported maximum cable length. See Using r ecommended cables on page44.
l Make sure any connected computers have detected the display’s USB connection and
SMARTProduct Drivers 12.14 or later is installed.
l On Windows computers, open Device Manager and make sure there is no red X or
yellow explanation mark (!) over the display’s icon.
l On Mac computers, open System Information and make sure there are no error
messages in the display’srow.
l For Ma c computers with macOS Mojave, see How to resolve issues with installing and
using SMARTLearning Suite software on macOS Mojave.
The display responds to touch intermittently.
OR
When you touch the screen, the pointer doesn’tappear in the correct place.
l Restart the display.
l Make sure SMART Product Drivers and SMARTInk are installed and running on any
connected computers.
l Confirm with the installers that the computer is connected to the display with only a
single cable.
l Remove infra red sources, such as incandescent or arc lights,desk lamps, and infrar ed
audio devices, or move the display to another location in the room.
l Remove any USB extenders to help isolate the USB cable.
l Update the firmware.

The pens and erasers aren’t working as expected

Symptom Troubleshooting steps
The display doesn’t respond to touch or writingwith a pen.
l Make sure any connected computers have detected the display’s USB connection and
SMARTProduct Drivers 12.14 or later is installed.
l On Windows computers, open Device Manager and make sure there is no red X or
yellow explanation mark (!) over the display’s icon.
l On Mac computers, open System Information and make sure there are no error
messages in the display’srow.
l Reinstall or update SMART Product Drivers and SMARTInk on any connected
computers.
l Make sure SMARTProduct Drivers is version 12.14 or later.
The display responds to touch but not to writing with a pen.
l Reinstall or update SMART Product Drivers and SMARTInk on any connected
computers.
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Symptom Troubleshooting steps
When you wr ite on the screen, the ink appears in the wrong place.
OR
Writingis intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
You change the width or color of a pen’s digital ink, but the width and color revert to the pen’s defaults when you next pick up the pen from its
l Restart the display.
l Confirm with the installers that the computer is connected to the display with only a
single cable.
l Make sure SMART Product Drivers and SMARTInk are installed and running on any
connected computers.
l Use a known working pen from another display to check if the issue is being caused by
the pen.
l Remove infra red sources, such as incandescent or arc lights,desk lamps, and infrar ed
audio devices, or move the display to another location in the room.
l Update the firmware.
l Be awa re that a pen’s color and thickness revert to the pen’s default values when you
place the pen back in its holder.
l You can change the pen’s default color and thickness through SMART Product Drivers
(see Changing pen, eraser, and button settings).
holder on the display.
You can’t write or draw in Microsoft® Office.
l Make sure Microsoft Office 2013 or later is installed.
l Reinstall or update SMART Product Drivers and SMARTInk.

iQ apps aren’t working as expected

Symptom Troubleshooting steps
iQ apps aren’t working as expected. See Tr oubleshootingthe iQ experience.

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps
SMARTNotebooksoftware isn’t working as expected.
SMART Learning SuiteOnline isn’t working as expected.
SMARTTeamWorks software isn’t working as expected.
SMART Meeting Pro software isn’t working as expected.
SMARTInk isn’t working as expected. See Tr oubleshootingSMART Ink.
SMART Product Drivers isn’t working as expected.
See Tr oubleshootingSMARTNotebook.
See Tr oubleshootingcommon issues in SMART Lear ning Suite Online.
See Tr oubleshootingSMART TeamWorks.
See Basic troubleshootingfor SMART Meeting Pro.
See Tr oubleshootingSMARTProduct Drivers.
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Troubleshooting
The SMART OPS PC module isn’t working as expected
Symptom Troubleshooting steps
The SMART OPS PC module isn’t working as expected.
See the SMART OPS PC modules user guide (smarttech.com/kb/171747).

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge
base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the serial number for the
display. The serial number is on a label located on the left
side of the display (pictured).
TIPS
l Scan the QR code on the label to view the SMARTBoard 6000S or 6000S Pro series interactive
display support pages on the SMART website.
l You can also find the serial number in the iQ settings. Refer to the SMARTBoard 6000S and 6000S
Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414) for
more information.
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smar ttech.com/support
smar ttech.com/contactsupport
smar ttech.com/kb/171415
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