SMART SPNL-4055, SPNL-4065, SPNL-4084, SPNL-4075, 4000 series User Manual

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SMARTBoard® 4000 series

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interactive flat panels

USER’S GUIDE

FOR MODELS SPNL-4055, SPNL-4065, SPNL-4075 AND SPNL-4084

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Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

Licenses

The terms HDMI and HD MI Hig h-Definition Multimedia Interface, and the H DMI lo go are trade marks o r r egi stere d trad emarks o f HD MI Lice nsing LLC in the U nited States and other countries.

FCC warning

This eq uipment has be en tes ted and found to co mply wi th the limits fo r a Class A dig ital de vice , p ursuant to Part 1 5 o f the FCC Rules . T hese limits are des igned to pro vide r easonable p rotectio n against harmful interfer ence when the e quipment is o per ated i n a co mmerci al e nvironment. This eq uipment gene rates, uses and can radiate radi o frequency ener gy and, if not installed and used in acco rdance with the manufacturer ’s instructions, may cause harmful interfere nce to radi o communications. Op eration of this equip ment in a r esid ential are a is li kely to cause harmful i nterfe rence in w hich case the user wi ll be re quired to cor rect the interfere nce at his o wn ex pense .

Trademark no tice

SMARTBoard , S MARTNo teboo k, s marttech, the SMART logo and all SMART tagline s are trad emarks o r reg istere d trademarks of SMARTTechnolo gies ULC in the U. S. and/or other co untries. Windo ws is either a r egis tered trad emark or a trademark of Micro soft Cor por ation in the U.S . and/or other countries . All other third-party p rod uct and company names may be trade marks o f their res pective o wners.

Copyrigh t n otice

© 20 13–2016S MARTTe chnologi esULC. All rights res erve d. No part of this publi cation may be re pro duced, transmitted, transcribe d, store d i n a r etrie val sys tem or translated into any l anguage in any form b y any means without the pri or written consent o f SMARTTe chnolo gie sULC. Infor mation in this manual is subj ect to change without notice and d oes not rep res ent a co mmitment on the part o f SMART.

This pro duct and/or use thereo f is cove red b y o ne o r more of the follo wing U .S. patents:

www.smarttech.com/patents

05/2016

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Important information

WARNING

l Failure to follow the installation instructions shipped with the interactive flat panel could

result in injury and product damage which may not be covered by the warranty.

l Do not open or disassemble the interactive flat panel. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the interactive flat

panel. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the interactive flat panel to rain or

moisture.

l If the interactive flat panel requires replacement parts, make sure the service technician

uses replacement parts specified by SMARTTechnologies or parts with the same

characteristics as the original.

l Ensure that any cables that cross the floor to the interactive flat panel are properly bundled

and marked to avoid a trip hazard.

l Useonly extension cords and outlets that can fully accommodate the interactive flat panel’s

polarized plug.

l Use the power cable provided with the interactive flat panel. If a power cable is not

supplied with the interactive flat panel, please contact your supplier. Use only power cables

that match the AC voltage of the power outlet and that comply with your country’s safety

standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Use only VESA®-approved mounting hardware.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place any heavy objects on the power cable. Damage to the cable could cause

shock, fire or product damage which may not be covered by the warranty.

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IMPORTANT INFORMATION

l Disconnect all the interactive flat panel’s power cables from the wall outlet and seek

assistance from qualified service personnel if any of the following occurs:

The power cable or plug is damaged

Liquid is spilled into the interactive flat panel

Objects fall into the interactive flat panel

The interactive flat panel is dropped

Structural damage, such as cracking, occurs

The interactive flat panel behaves unexpectedly when you follow operating

instructions

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Contents

Important information i

Chapter 1: About your interactive flat panel 1

SMARTBoard 4055 interactive flat panel feature highlights 1

SMARTBoard 4065 interactive flat panel feature highlights 2

SMARTBoard 4075 interactive flat panel feature highlights 3

SMARTBoard 4084 interactive flat panel feature highlights 3

Included accessories 4

Included accessories

The following accessories are included with your interactive flat panel.

Pen and pen tray

Two pens are included with your interactive flat panel.

Remote control

The remote control enables you to access the on-screen menus and to change the display and

input settings.

Included cables

VGA - RGB video input

Power cable for your region: AU/NZ, NA, UK or EU

USB cable - touch interface

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CHAPTER 1

ABOUT YOUR INTERACTIVE FLAT PANEL

Before mounting the interactive flat panel

Perform these tasks before mounting your interactive flat panel:

l Review the environmental requirements in the interactive flat panel’s specifications (see

Specifications on page5).

l Save all product packaging so that it’s available if you need to transport the interactive flat

panel. If the original packaging isn’t available, you can purchase new product packaging from

your authorized SMART reseller (smarttech.com/where).

l Refer to local building codes to ensure the wall can support the weight of the interactive flat

panel and mounting equipment.

Model Weight

SPNL-4055 116 lb 13 oz (53 kg)

SPNL-4065 153 lb (69.4 kg)

SPNL-4075 189 lb (86 kg)

SPNL-4084 238 lb (108 kg)

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CHAPTER 2

MOUNTING YOUR INTERACTIVE FLAT PANEL

l Use a standard VESAmounting plate (not included) to mount the interactive flat panel on a

wall.

Model Mounting plate

SPNL-4055 600 mm × 400 mm

SPNL-4065 600 mm × 400 mm

SPNL-4075 1000 mm × 600 mm

SPNL-4084 600 mm × 600 mm

l Use M8 screws to fasten the wall bracket.

CAUTION

Do not over-tighten the screws.

Model Screw length Fasten torque

SPNL-4055 25 mm where the total wall mount bracket

and washer thickness is less than 7 mm.

SPNL-4065 30 mm where the total wall mount bracket

and washer thickness is less than 7 mm.

SPNL-4075 See the SMARTBoard 4000 series

installation guide for more information.

SPNL-4084 See the SMARTBoard 4000 series

installation guide for more information.

l Because the receptacles might not be easily accessible after the installers mount the

97.36–177.01 in-lb. (11–20 N·m)

interactive flat panel, consider connecting cables for power, computers and other devices

while the interactive flat panel is still in its packaging (see Chapter 3: Connecting power and

devices on page11).

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CHAPTER 2

MOUNTING YOUR INTERACTIVE FLAT PANEL

Choosing a mounting location

Consider the following when you select a location for the interactive flat panel:

l Choose a location for the interactive flat panel that’s far from bright light sources, such as

windows and strong overhead lighting. IR lighting can cause issues with the performance of

the cameras and can lead to unintentional or missed touches.

l The wall must be strong enough to support the interactive flat panel and the mounting

equipment. See the table below for the weights of the various 4000 series interactive flat

panel models:

Model Weight

SMARTBoard 4055 116 lb (53 kg)

SMARTBoard 4065 153 lb (69.4)

SMART board 4075 189 lb (86 kg)

SMARTBoard 4084 238 lb (108 kg)

l Select a wall with a flat, regular surface and sufficient clearance to accommodate your

interactive flat panel. Mount the interactive flat panel in a location that’s central to your

audience’s viewing direction.

For mobile or adjustable installation options, contact your authorized SMART reseller

(smarttech.com/where).

Choosing a mounting height

Consider the general height of the user community when you choose the height for the interactive

flat panel.

The flat panel height is based on the midpoint between the reach of the students and the teacher.

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Chapter 3

Connecting your interactive flat panel 11

Cable management 13

Configuring touch and display settings for your interactive flat panel 13

Graphics card configuration 14

Panel settings 14

Configuring your computer’s screen resolution 14

Recommended computer screen resolution 14

Windows 7, 8 and 10 operating systems 15

OSX operating system software 15

Setting up multiple displays 16

Windows 7, 8 or 10 operating systems 16

OSX operating system software 17

This chapter describes how to connect the interactive flat panel to power, computers and other

devices.

Connecting your interactive flat panel

The connector panel is at the bottom of the interactive flat panel.

NOTE

The power, PC-RGB (VGA) and USB cable are included with your interactive flat panel.

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CHAPTER 3

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CONNECTING POWER AND DEVICES

No. Connector Details

1 AC power AC power pass-through

2 USB B receptacle Computer to interactive flat panel touch interface

3 Video in Component video receptacle

4 Service port

WARNING

Do not use this connector. This service connector for the interactive flat panel must be used only by a qualified technician.

5 Audio out Audio receptacle (SPNL-4075 and SPNL-4084)

6 USBA Media port (see Multi Media mode on page28)

7 Video in Composite video receptacle

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CONNECTING POWER AND DEVICES

No. Connector Details

8 Video in PC-RGB (VGA)

IMPORTANT

If the display flickers or is not sized correctly, press the Auto button to resolve the issue. Ensure that you use the recommended resolution for best performance.

9 Audio in Stereo 3.5 mm connector (from computer)

10 Video in HDMI®

Cable management

When you connect cables to the interactive flat panel from a computer and other peripheral

devices, ensure that the cables aren’t a trip hazard. Use channels and raceways to safely secure

and hide cables. Contact your authorized SMART reseller for these accessories.

IMPORTANT

Do not connect the power cable to a power outlet until you have connected all cables to the

interactive flat panel.

Configuring touch and display settings for your interactive flat panel

l If you’re using multiple displays or a laptop connected to the interactive flat panel, ensure that

they are set up correctly.

l Check the graphics card configuration (see Graphics card configuration on the next page).

l Check the panel settings (see Panel settings on the next page).

l Calibrate or clear previously set calibration data.

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CHAPTER 3

CONNECTING POWER AND DEVICES

Graphics card configuration

If you’re using an unsupported graphics card configuration, you may experience display problems

or issues with touch accuracy. For example, you may experience issues if your graphics card

scaling option is set to something other than full-screen.

IMPORTANT

If you're using an ATI video card, go to the ATI Catalyst Control panel's Flat Panel menu, select

Pixel Format and change it to RGB 4:4:4 timing.

Panel settings

Ensure that you set Screen Mode to 16:9 or Full, and that you select the correct input source.

To select input

Press Input on the interactive flat panel’s side panel or remote control, and then use the

arrows to select the correct input source.

To set Screen Mode

1. Press Menu on the remote control or on the side panel.

The on-screen display menu appears.

2. Press the up and down buttons and select Setup.

3. Press the right button on the remote control or VOL- to select Screen Mode.

4. Select 16:9 if not already selected.

Configuring your computer’s screen resolution

When you connect a computer to the interactive flat panel, you may have to adjust the computer’s

screen resolution to achieve the best image quality and touch performance.

Recommended computer screen resolution

NOTE

SMART recommends using 3840 × 2160, 1920 × 1080 or 1280 × 720 screen resolutions for best

image quality and touch performance.

The interactive flat panel can use the following screen resolutions:

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CHAPTER 3

CONNECTING POWER AND DEVICES

3840 × 2160 (for SPNL-4075 and SPNL-4084 when using HDMI and a computer that supports 4K UHD)

1920 × 1080

1600 × 1200

1280 × 1024 1360 × 768

1280 × 960 1280 × 768

1280 × 720

1024 × 768

800 × 600

640 × 480

Windows 7, 8 and 10 operating systems

To configure your computer’s screen resolution

NOTE

This procedure varies depending on your version of the Windows operating system and your

system preferences.

1. Right-click the desktop and then select Screen Resolution.

2. From the Display drop-down menu, select your interactive flat panel.

3. From the Resolution drop-down menu, select a screen resolution. See Recommended

computer screen resolution on the previous page for more information.

4. Click OK.

Your computer applies the new screen resolution

OSX operating system software

To configure your Mac computer’s screen resolution

Select the Apple ( ) menu > System Preferences.

The System Preferences dialog box appears.

2. Click Displays.

3. Select a screen resolution from the list. Refer to Recommended computer screen resolution

on the previous page for more information.

Your computer applies the new screen resolution.

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CHAPTER 3

CONNECTING POWER AND DEVICES

Setting up multiple displays

When you use your interactive flat panel with multiple displays (your computer has an additional

monitor or a built-in display), you must ensure that your display settings are configured properly for

your operating system.

Windows 7, 8 or 10 operating systems

To set up the interactive flat panel as your touch screen

NOTES

l Ensure that the display resolution has been set to recommended settings before calibration.

l Calibration may not be required. See Appendix A: Calibrating your interactive flat panel on

page37 for more information.

1. Click Start > Control Panel > Tablet PC Settings.

The Tablet PC Settings dialog box appears.

2. In the Display tab, select your interactive flat panel from the display drop-down menu.

3. Click Setup.

The Identify pen or touch input screens dialog box appears.

4. Click Touch input.

A message appears on the interactive flat panel: “Touch this screen to identify it as the

touchscreen.”

5. If necessary, press ENTER until the message appears on your touch screen.

6. Tap your touchscreen two or three times until the text changes.

7. Press ENTER to skip any remaining screens until the window closes.

NOTE

Do not touch any further touch screens as the correct association between the selected

display and touch screen will be lost.

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CONNECTING POWER AND DEVICES

8. Click OK.

IMPORTANT

If you have difficulty with the above procedure, set up your interactive flat panel as the

primary monitor (or main display) and try again. You can switch your main display back to its

original setting after you have successfully identified the interactive flat panel as the touch

screen.

OSX operating system software

When you use your interactive flat panel in a multiple display environment (that is, your computer

has an additional monitor or a built-in display), you must ensure that the display settings are

configured properly for the operating system.

To extend the desktop

1. Make sure the additional display is properly connected and turned on.

2. From the Apple menu, choose System Preferences.

3. From the View menu, choose Displays.

4. Click the Arrangement tab.

5. Clear the Mirror Displays check box.

To mirror the desktop

1. Make sure the additional display is properly connected and turned on.

2. From the Apple menu, choose System Preferences.

3. From the View menu, choose Displays.

4. Click the Arrangement tab.

5. Select Mirror Displays.

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Chapter 4

Using the control panel 20

Using the remote control 21

On-screen display menu for SPNL-4055, SPNL-4065 and select SPNL-4084 23

Picture settings 23

Sound 23

Setup settings 24

Time settings 24

On-screen display menu for SPNL-4075 and select SPNL-4084 26

Picture settings 26

Sound settings 27

Setup settings 27

Multi Media mode 28

Compatible file formats 28

Video 28

Audio 28

Images 28

Cleaning the interactive flat panel 29

To clean the screen 29

Cleaning the touch sensors 29

To clean the IR transmitters and sensors 30

This chapter describes the basic operation and setup of your interactive flat panel.

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

Using the control panel

Use the control panel on the right side of your interactive flat panel to access the on-screen display

menu and adjust settings.

Button Details

Power Turn the interactive flat panel on or turn off

UP Move the highlighted area up to select items in the on-screen

display menu

DOWN Move the highlighted area down to select items in the on-screen

display menu

VOL+ Move the highlighted area left to select items in the on-screen

display menu, increase the audio output level or increase a value

VOL- Move the highlighted area right to select items in the on-screen

display menu, decrease the audio output level or decrease a value

MENU Display the on-screen display menu

INPUT Select a video input for the interactive flat panel

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

Using the remote control

Use the remote control to access on-screen menus and to change the interactive flat panel’s

settings.

No. Button Details

1 PC Selects the VGA input

2 HDMI Select the HDMI input

3 [Number buttons] Press buttons on the number pad to change channels

4 VOL +/- Increase or decrease the audio output level

5 [Up and down buttons] Select a menu option in the on-screen display menu

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

No. Button Details

6 MENU Display the on-screen display menu

7 [Left and right buttons]

Select an option in the on-screen display menu

Use the right button to increase a value

Use the left button to decrease a value

8 INFO Display the current video source

9 STILL Turn still picture mode on or off

10 AUTO Automatically adjusts the VGA video input

IMPORTANT

This automatically adjusts the image to match the settings the display adapter is sending. In most cases, this will solve touch issues. You can adjust the display settings of the interactive flat panel if needed.

11 [Media buttons] For use in Multi Media mode

12 S.MODE Switch between stereo and mono sound

13 P.MODE Switch between color modes

14 EXIT Close the on-screen display menu

15 INPUT Switch video inputs

16 MUTE Mute the sound

17 CH +/- Change channels

18 P.SIZE Select the video aspect ratio

19 SLEEP Set the sleep timer

20 VIDEO Select the RCA input

21 Power Turns the interactive flat panel on or off

22 Multi Media button Display the Multi Media mode

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

On-screen display menu for SPNL-4055, SPNL4065 and select SPNL-4084

NOTE

SMART Board 4084 interactive flat panels can have one of two versions of on-screen display

(OSD) menu.. This section applies to SMARTBoard 4084 panels with a serial number in the range

of M101IW02E3001 to M101IW12E3126.

You can access the on-screen display (OSD) menu by pressing MENU on the side panel of your

interactive flat panel or on the remote control. To exit the OSD menu, press MENU on the

interactive flat panel’s side panel, or press EXITon the remote control.

Picture settings

Option Value Function

Picture Mode

Brightness 0-100 Sets the overall brightness of the image and background

Contrast 0-100 Sets the brightness of the image in relation to the background

Tint 0-100 Sets the tint of the screen

Color 0-100 Sets the image color intensity

Sharpness 0-100 Sets the image sharpness

Color Temp Normal

Custom

Standard

Mild

Vivid

Warm

Cold

Sets the picture mode

Sets the color temperature

Sound

Option Value Function

Surround [N/A] Turns the surround sound on or off

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USING YOUR INTERACTIVE FLAT PANEL

Option Value Function

Sound Mode Music

Standard

User

News

Movie

Auto Volume

[N/A] Turns the automatic volume adjustment on or off

Sets the audio mode

Setup settings

Option Value Function

Menu Language [Languages] Sets the on-screen display menu’s language

Menu Trans. [N/A] Sets the on-screen display menu’s transparency

Screen Mode 16:9

4:3

Zoom1

Zoom2 Full

Sets the image size

Reset [N/A] Resets all Setup options

Software Update [N/A]

NOTE

Software updates should be performed only by a system administrator. Please contact your authorized SMARTreseller if you require further assistance.

Time settings

Option Value Function

Time mode Automatic

Manual

Time [N/A] Sets the time manually

Sleep Time [N/A] Sets the sleep timer

On Timer [N/A] Turns on the On Time function

On Time [N/A] Sets a time when the interactive flat panel turns on

Volume 0-100 Sets the volume when the interactive flat panel turns on

Sets the time mode

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USING YOUR INTERACTIVE FLAT PANEL

Option Value Function

Off Timer [N/A] Turns on the Off Time function

Off Time [N/A] Sets a time when the interactive flat panel turns off

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

On-screen display menu for SPNL-4075 and select SPNL-4084

NOTE

There are two versions of the SMARTBoard 4084 on-screen display (OSD) menu. This section

applies to SMARTBoard 4084 panels with a serial number of M101IW12E3127 and greater.

You can access the OSD menu by pressing MENU on the side panel of the interactive flat panel or

on the remote control. To exit the OSD menu, press MENU on the interactive flat panel’s side

panel, or EXITon the remote control.

Picture settings

Option Value Function

Picture Mode

Color temperature

Screen (when connected with VGA)

Aspect ratio Full

Color range 0 ~ 255

Standard

Dynamic

Mild

User

Medium

Warm

Cool

User

[N/A] Sets the size and position of the picture

4:3

16:9

Zoom 1

Zoom 2

Just scan

16 ~ 235

Sets the picture mode

Sets the color temperature

Sets the aspect ratio

Sets the image color intensity

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USING YOUR INTERACTIVE FLAT PANEL

Sound settings

Option Value Function

Sound Mode Standard

Music

Movie

Sports

User

Balance 0–100 Sets the audio balance

Auto Volume

Surround sound

SPDIF mode PCM

EQ 120 Hz

Internal speaker

[N/A] Turns the automatic volume adjustment on or off

[N/A] Turns surround sound on or off

RAW

500 Hz

1.5 K Hz

5 K HZ

10 K Hz

[N/A] Turns the internal speaker on or off

Sets the audio mode

Sets the digital sound output

Sets the parametric equalizer adjustments for specific frequency bands

Setup settings

Option Value Function

Menu Language [Languages] Sets the on-screen display menu’s language

Menu Trans. [N/A] Sets the on-screen display menu’s transparency

Screen Mode 16:9

4:3

Zoom1

Zoom2 Full

Reset [N/A] Resets all Setup options

Software Update [N/A]

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Sets the image size

NOTE

Software updates should be performed only by a system administrator. Contact your authorized SMARTreseller if you require further assistance.

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

Multi Media mode

You can play video files, view images and listen to music stored on a USB drive. Use the remote

control to pause, fast-forward and rewind videos.

Compatible file formats

The interactive flat panel can play the following file types.

Video

Category Code

MPEG1 MPEG1

MPEG2 MPEG2

MPEG4 AVC

MPEG-4 Visual

DivX5

DivX4

DivX3

XviD

MS-MEG4 V3

WMV3

MJPEG M-JPEG

Audio

l AC-3

l AAC

l MP3

l PCM

Images

l JPEG

l BMP

l PNG

l GIF

l TIFF

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CHAPTER 4

USING YOUR INTERACTIVE FLAT PANEL

To access content on a USB drive

1. Turn on the interactive flat panel.

On the remote control, press the Multi Media button.

3. Connect a USB drive to the USB A receptacle on the bottom connector panel. See

Connecting your interactive flat panel on page11.

4. Using the remote control, select a file.

5. Press the Play button on the remote control to play or view the file.

Cleaning the interactive flat panel

Follow these instructions to clean the interactive flat panel without damaging its anti-glare coating

or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with a dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solution or glass cleaner on the interactive flat panel screen, because

they can deteriorate or discolor the screen.

To clean the screen

1. Press the power button to turn off the display.

2. Wipe the screen with a lint-free, non-abrassive cloth.

Cleaning the touch sensors

The interactive flat panel uses infrared (IR) transmitters and sensors around perimeter between the

screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect

these areas for dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Don’t apply too much pressure when cleaning the interactive flat panel because you can

damage the plastic causing performance issues.

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USING YOUR INTERACTIVE FLAT PANEL

To clean the IR transmitters and sensors

1. Using a clean lint-free cloth, gently wipe the protective plastic between the screen and the

frame around the perimeter the interactive flat panel screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) solution to clean the protective plastic

between the screen and the frame.

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Chapter 5

panel

Locating the serial number 31

Resolving common touch control and resolution issues with Windows and Mac operating

systems 32

Resolving image issues 35

This chapter provides information necessary for solving simple issues that occur with your

interactive flat panel. If issues persist, or aren’t covered in this chapter, contact SMARTSupport

(smarttech.com/support) or your authorized SMART reseller (smarttech.com/where).

Locating the serial number

If you contact SMARTSupport, you might be asked to provide the interactive flat panel’s serial

number. The serial number is located under the front right bezel.

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CHAPTER 5

TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL

Resolving common touch control and resolution issues with Windows and Mac operating systems

Problem Cause Solution

Resolution and/or touch inaccuracies

NOTE

The recommended resolutions for the interactive flat panel are:

3840 × 2160 (for SPNL-

4075 and SPNL-4084 using HDMI and a computer that supports 4K UHD)

l 1920 × 1080

1280 × 720

See Configuring your computer’s screen resolution on page14 for

more information and settings.

The interactive flat panel doesn’t turn on.

The display’s resolution is not set to the recommended setting.

The interactive flat panel isn’t connected to a power source.

Press the

Auto

button on the remote control. This adjusts the image to match the settings the display adapter is sending. In most cases this will help or solve touch issues. You can manually adjust display settings if needed. See Configuring

your computer’s screen resolution on page14.

Connect your interactive flat panel to a power outlet.

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The interactive flat panel is in Sleep mode.

Press the Power button on the menu control panel or on the remote control.

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CHAPTER 5

TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL

Problem Cause Solution

Touch isn’t working as expected.

The USB cable between the computer and the interactive flat panel could be loose.

Check all cable connections.

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CHAPTER 5

TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL

Problem Cause Solution

The interactive flat panel may need to be turned off and then turned on.

Bright lights are interfering with the interactive flat panel.

Your interactive flat panel isn’t calibrated properly.

Pen and touch setting may not be selected.

Turn the interactive flat panel off and then turn it on.

Close blinds or shades or dim all halogen lights and LEDs.

Your interactive flat panel may need to be re-calibrated.

See Appendix A: Calibrating your interactive flat panel on page37 for more information.

IMPORTANT

The interactive flat panels are pre-calibrated and oriented at the factory. Calibration should be performed only by an administrator.

For Windows operating

1. systems, open Control

Panel > Pen and Touch.

Select the Touch tab.

Ensure that the following

3. options are selected:Use

your finger as an input device and Enable multitouch gestures and inking.

Click Apply and/or OK.

34 smar ttech.com/kb/170800

The required drivers for Windows operating system were not installed.

Ensure that Windows automatically installed the required device drivers. The interactive flat panel and AFO TCM10X-700 HID should be listed under WindowsDevices and Printers.

If you’re using multiple displays, the pen and touch settings may be incorrect.

The screen may be dirty. Wipe the screen with a lint-free,

non-abrassive cloth.

Page 41

CHAPTER 5

TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL

Resolving image issues

Problem Causes Solution

When the video source is HDMI, the image and audio are low quality.

The image is poor quality and/or doesn’t fit on the screen.

The cable between the HDMI source and the interactive flat panel could be loose.

The HDMI cable could be too long.

The computer’s screen resolution is incorrect.

Check all cable connections.

Ensure that the length of HDMI cable doesn’t exceed 9' (3 m).

Use a certified active HDMI extender for longer cables.

See Configuring your

computer’s screen resolution

on page14 to select the correct screen resolution.

35 smarttech.com/kb/170800

Page 42

Page 43

Appendix A

panel

If your SMARTBoard interactive flat panel has an inaccurate touch or the touch is not working, you

may need to calibrate it. Follow the instructions below to calibrate your SMARTBoard interactive

flat panel.

IMPORTANT

l The SMARTBoard interactive flat panel is factory calibrated. We recommend that you

resolve touch inaccuracy through configuration before calibration (see Configuring touch

and display settings for your interactive flat panel on page13).

l Calibration should only be performed by an administrator.

Calibrating your interactive flat panel with Windows 7, 8 and 10

When you calibrate the IFP for the first time in Windows 7, the screen uses 16 reference points.

Initial calibration applies to all users of the interactive flat panel. Later calibrations use only 4 points

and apply only to your user account (see http://windows.microsoft.com/en-ca/windows7/getting-

more-out-of-your-tablet-pc).

To calibrate your interactive flat panel

1. Open Control Panel > Tablet and PC Settings.

NOTE

If you’re using multiple monitors, ensure that you have identified the interactive flat panel as

the touch screen with Windows 7, 8 and 10 operation systems (see step Setting up multiple

displays on page16).

2. Ensure that the Display tab is visible. Select the interactive flat panel from the display drop

down menu.

3. Click Calibrate.

37 sma rttech.com/kb/170800

Page 44

APPENDIX A

CALIBRATING YOUR INTERACTIVE FLAT PANEL

4. Tap each crosshair as they appear.

NOTE

It may take several attempts to register your tap.

5. Click OK on the Tablet and PC settings page to save the changes.

NOTE

If you make a mistake (such as tapping somewhere other than the crosshair), repeat the

procedure.

TIP

To clear your calibration data, click Reset.

Calibrating your interactive flat panel with Mac operating system software

Before you calibrate your interactive flat panel, ensure that you have installed the required drivers.

See smarttech.com/E70and40xxSoftware for product drivers and software.

To calibrate your interactive flat panel

1. Press the Notebook icon and select SMARTsettings.

The SMARTSettings dialog box appears.

2. In the Tasks area, press Orient/Align the SMARTproduct.

The orientation screen appears.

3. If the orientation screen appears on your computer, click Next.

If the orientation screen appears on your interactive flat panel, press the cross.

4. Press and hold the cross until a circle appears around the cross and the circle turns dark blue.

5. Press and hold each cross as it appears.

IMPORTANT

If you’re using multiple displays, the orient screen automatically moves to the next display. If

this other display is not an interactive flat panel, touch screen press ESC. If you accidentally

touch the flat panel while the orient screen is on this display, you will have to repeat the

procedure above.

38 smarttech.com/kb/170800

Page 45

Appendix B

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and BatteryDirectives)

Electrical and electronic equipment and batteries contain substances that can be harmful

to the environment and to human health. The crossed-out wheeled bin symbol indicates

that products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

Remote contains 2 AAA batteries. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

39 smarttech.com/kb/170800

Page 46

Page 47

Index

accessories

included, 4

Audio settings, 23, 27

batteries, 39

file formats

compatible, 28

Included cables, 4

installation

choosing a location, 9

pen, 4

Picture settings, 23, 26

projector

installing, 7

Recommended computer screen

resolution, 14

remote control, 4

serial number

locating, 31

Setup settings, 24, 27

light sources, 9

location, 9

Menu control panel, 20

Multi Media mode, 28

on-screen display menu, 23, 26

41 smarttech.com/kb/170800

Time settings, 24

tray, 4

WEEE and Battery Directives, 39

Page 48

Page 49

Page 50

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/170800

SMART SPNL-4055, SPNL-4065, SPNL-4084, SPNL-4075, 4000 series User Manual

Important information

Included accessories

Pen and pen tray

Remote control

Included cables

Other documentation and resources

Specifications

Installation instructions

Training

Knowledge base

Before mounting the interactive flat panel

Choosing a mounting location

Choosing a mounting height

Connecting your interactive flat panel

Cable management

Configuring touch and display settings for your interactive flat panel

Graphics card configuration

Panel settings

Configuring your computer’s screen resolution

Recommended computer screen resolution

Windows 7, 8 and 10 operating systems

Setting up multiple displays

Windows 7, 8 or 10 operating systems

Using the control panel

Using the remote control

Picture settings

Sound

Setup settings

Time settings

On-screen display menu for SPNL-4075 and select SPNL-4084

Picture settings

Sound settings

Setup settings

Multi Media mode

Compatible file formats

Video

Audio

Images

Cleaning the interactive flat panel

To clean the screen

Cleaning the touch sensors

To clean the IR transmitters and sensors

Locating the serial number

Resolving image issues

Calibrating your interactive flat panel with Windows 7, 8 and 10

Calibrating your interactive flat panel with Mac operating system software

Batteries

More information

Index