SMART fortwo coupe 2013, cabriolet electric drive 2013, fortwo cabriolet2013, 2013 fortwo coupe, 2013 fortwo cabriolet electric drive Service And Warranty Information
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Service and Warranty Information 2013
smart fortwo coupe and cabriolet
electric drive
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QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on (컄 Page 11)
BASIC WARRANTY
WHEEL ALIGNMENT AND BALANCING,
BRAKE DISCS AND PADS, GLASS,
WIPER BLADES AND INSERTS
Years in Service 1 2 3 4
4 Years/50,000 Miles
1 Year/12,000 Miles
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Dear smart Owner:
As an authorized smart Center, we are dedicated
to providing you with unparalleled Commitment to Excellence
in Sales and Service.
We will always do everything possible to live up to this
commitment.
____________________________________________________________________
Authorized smart Center’s Signature and Stamp
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Name:
Addre s s :
City, S ta t e, Z I P C o de :
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: ____________________Fax:______________ E-mail:___________________
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:
Authorized smart Center Information
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Model _______________________________________________________________
Serial Number ________________________________________________________
VIN _________________________________________________________________
Owner_______________________________________________________________
Address _____________________________________________________________
City/State/ZIP ________________________________________________________
Delivery/Warranty: Mo. Day Yr.
Selling authorized smart Center Code: _______________________________________
LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of delivery or when put into service. (See details starting on (
컄 Page 11) of this booklet.)
OTHER:
______________________________________________________________
____________________________________________________________________
Owners’s Signature
>> Service and Warranty.
Vehicle Warranty Information
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NEW VEHICLE
PRE-DELIVERY
INSPECTION
PERFORMED
Month Day Year
______________________________________________________________
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle
Service and Warranty Information Booklet, Operator Manuals
and Maintenance Booklet reviewed with owner
Owner introduced to Service Department Staff
Owner instructed on: Maintenance Schedule
Roadside Assistance
______________________________________________________________
smart Sales Representative’s Signature
New Vehicle Systems Checkout Inspection/Delivery
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To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Notice of Address Change or Pre-Owned Vehicle Purchase . . . . . . . . . . . . . . . . Centerfold
Zero Emission Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Warranty Enforcement Laws (Lemon Laws) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Important Notice for CA Retail Buyers and Lessees of smart Vehicles . . . . . . . . . . . . . . 22
Questions, Loss of Warranty Booklet, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
To Purchasers of Pre-Owned smart Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contents
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General
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the warranties you receive as a smart owner.
Your vehicle is covered under the terms of
these “Warranties” and your authorized
smart Center will exchange or repair any
defective parts in accordance with the
terms of such warranties within stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
See (
컄 Page 28) for a list of models cov-
ered in this edition.
Replacement Parts for Your smart
Genuine smart parts, Genuine smart
Remanufactured Parts and factory
approved accessories are the recommended replacement parts for your smart
vehicle and are available through your
authorized smart Center.
These parts meet the same exacting quality
control standards as the original equipment on your vehicle and comply with all
applicable Federal and State safety regulations.
Consult your authorized smart Center for
warranty and other details. Also ask your
Center about the Genuine smart Remanufactured Parts portfolio. These parts cost
less than new parts but carry the same
warranty terms.
To the Owner
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As a smart owner you deserve service unparalleled in the
industry.
To meet your service needs, your authorized smart Center
employs a specially factory trained staff using the latest
diagnostic and service techniques. Whether it is a small
adjustment or major service, your authorized smart Center
will work to accommodate you quickly and efficiently.
Finally, should you ever experience an emergency repair
situation, our 24-Hour Roadside Assistance Program is only
a toll free call away. (1-800-762-7887)
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Notes
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T H A N K Y O U . . . for the confidence you have placed in us.
We will always do everything possible
to continue to earn your trust and goodwill.
Business Card
of
smart Sales Representative
(Insert here)
Business Card
of
Service Manager
(Insert here)
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Items Which Are Covered:
DEFECTS: Daimler Vehicle Innovations USA
LLC (DVIUSA) warrants to the original and
each subsequent owner of a new smart
vehicle that any authorized smart Center
will make any repairs or replacements necessary, to correct defects in material or
workmanship arising during the warranty
period.
ANY AUTHORIZED SMART CENTER: Any
authorized smart Center of the owner’s
choice will perform warranty repairs or
replacements. The vehicle should be delivered to an authorized smart Center during
normal service hours. A reasonable time
should be allowed after taking the vehicle
to an authorized smart Center for performance of the repair.
WARRANTY PERIOD: This warranty is for
48 months or 50,000 miles, whichever
occurs first.
WARRANTY STARTS: The warranty period
starts on the date the vehicle is delivered
to the first retail purchaser or put in service as an authorized smart Center demonstrator or Daimler Vehicle Innovations USA
LLC (DVIUSA) company vehicle.
WHEEL ALIGNMENT AND BALANCING: Wheel
alignment and wheel balancing as a result
of a manufacturing defect are covered
during the first 12 months or 12,000 miles,
whichever occurs first, and will be performed by any authorized smart Center.
(
컄 Page 14)
Limited Warranty - 2013 Registration Year Vehicles
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Items Which Are Covered: (cont’d)
BRAKE PADS AND DISCS: Brake pads anddiscs are covered against defects in material or workmanship for 12 months or
12,000 miles, whichever occurs first.
(
컄 Page 14)
GLASS: Glass is warranted against stress
cracks for 12 months or 12,000 miles,
whichever occurs first. (
컄 Page 15)
WIPER BLADES AND INSERTS: Wiper blades
and wiper blade inserts are covered
against defects in material or workmanship
for 12 months or 12,000 miles, whichever
occurs first. (
컄 Page 14)
NO CHARGE: Warranty repairs will be made
at no charge for parts and labor.
WARRANTY AVAILABLE: This warranty is
applicable only in the United States and
Puerto Rico. If you take your vehicle to
Canada temporarily, such as on vacation,
warranty service may be requested from
any authorized smart Center.
In all other countries defects in material
and workmanship will be handled in accordance with the terms and limitations of a
Limited Warranty of 24 months with unlimited miles.
Limited Warranty - 2013 Registration Year Vehicles
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Service and Warranty
13
This warranty gives you specific legal rights and you may also have other rights which
vary from state to state.
THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF A SMART VEHICLE. THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO OCCUR OF 48 MONTHS OR 50,000 MILES FROM THE
DATE OF INITIAL OPERATION OR ITS RETAIL DELIVERY, WHICHEVER EVENT SHALL
FIRST OCCUR. DAIMLER AG, DAIMLER VEHICLE INNOVATIONS USA LLC OR THE AUTHORIZED SMART CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR
THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE. NO PAYMENT OR
OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL DAMAGE
SUCH AS DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE WHICH
MIGHT BE PAID, INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR
ASSEMBLY WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS
OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitation on how long an implied warranty lasts, so the above limitation
may not apply to you.
Limited Warranty - 2013 Registration Year Vehicles
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Service and Warranty
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Items Which Are Not Covered:
TIRE DAMAGE: Damage to the tires such as
punctures, cuts, snags, bruises, impact
damage and breaks resulting from pothole
impact, curb impact or from other objects,
are not covered. Damage from incorrect
inflation, excessive axle load, high speed
spinning (when stuck in ice, mud or snow),
tire chains, racing or competitive driving
events, incorrect mounting or demounting,
improper puncture repair, misuse, negligence, alteration and misapplication, are
not covered. Rapid or irregular tread wear
due to incorrect wheel alignment or tire
balance is not covered. Tread wear out is
also not covered.
The tire manufacturer may provide warranty coverage. See tire manufacturer’s
warranty booklet in the owner’s literature
package or consult with the tire manufacturer’s dealer for specific details.
WHEEL ALIGNMENT: Adjustments for road
crown issues are not covered.
BRAKE PADS AND DISCS: Replacement due
to normal wear or as part of regular maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged or
worn wiper blades and wiper blade inserts
are not covered.
DAMAGE DUE TO ACCIDENTS, MISUSE OR
NEGLIGENCE: Accidents or damage from
objects striking the vehicle. Misuse of the
vehicle such as driving over curbs, overloading, improper operation, storage or
transport (Proper use is described in the
Operator’s Manual).
DAMAGE DUE TO LACK OF MAINTENANCE:
Lack of proper maintenance as described
in the Maintenance Booklet. Use of service
parts or fluids which are non-approved by
DVIUSA will cause damage not covered by
the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: Cleaning and polishing,
lubrication and filters, replacing worn
wiper blades, wiper rubber inserts, brake
pads and discs, and clutch discs and pressure plates are some of the normal maintenance services required and are not
covered by this warranty.
See Maintenance Booklet for details.
Damage caused by the use of improper filters, fluids, cleaners, polishes, or waxes is
not covered. Original equipment remote
control key batteries are covered for the
first 90 days from the vehicle warranty
start date.
Limited Warranty - 2013 Registration Year Vehicles
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Service and Warranty
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Items Which Are Not Covered:
(cont’d)
DAMAGE DUE TO ALTERATIONS: Alterations
by changing or adding to the vehicle can
adversely affect its performance, reliability and longevity and are not covered by
this warranty.
DAMAGE CAUSED BY REPAIR PARTS: Malfunctions caused by the use of other than
Genuine smart parts and accessories are
not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions caused
by body repairs not performed in accordance with smart specified repair procedures or otherwise improperly performed
are not covered by this warranty.
ALTERED ODOMETER: No warranty coverage shall apply to any vehicle on which the
odometer has been altered and the actual
mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT: Parts
made from cloth or leather (upholstery,
convertible tops, trim items), wood, paint
or chrome which have been affected by
airborne fallout, such as chemical and tree
sap, or by road salt, hail, windstorm or
other environmental factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does not
cover payment for loss of use of the vehicle during warranty repairs nor lodging
bills, substitute transportation rentals, or
other travel costs, telephone calls, loss of
pay, or other economic loss or consequential damages.
CHANGES IN DESIGN: The manufacturer has
reserved the right to make any changes in
design or to make additions to, or upon its
products without incurring any obligations
to install the same equipment on motor
vehicles previously built.
RACING OR COMPETITIVE EVENTS:
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the
repair of any defects that are found as the
result of participating in a racing event.
Limited Warranty - 2013 Registration Year Vehicles
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Service and Warranty
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General
Our intention is to repair under warranty,
without charge to you, anything that goes
wrong with your vehicle during the warranty period which is our fault. All we ask is
that you properly maintain and care for the
vehicle and that you have warranty repairs
performed by an authorized smart Center.
Please note the difference between
“defects” and “damage” as used in the
warranty. Defects are covered since we,
the distributor are responsible. Conversely, we have no control over damage
caused by such things as, but not limited to
collision, misuse, and lack of or improper
maintenance. Therefore, damage for whatever reason is not covered by the warranty.
It is the owner’s responsibility to maintain
the vehicle according to the Maintenance
Schedule provided. All maintenance services must be accomplished to keep your
warranty coverage valid. When requesting
service or repair work under warranty, the
owner must present to the authorized
smart Center evidence that the periodic
servicing requirements have been accomplished. Receipts covering completion of
required servicing should be retained in
the event a question arises concerning
maintenance.
These receipts should be transferred to
each subsequent owner of the vehicle. For
your convenience, the Maintenance Booklet has been designed to incorporate the
signature of your authorized smart Center
upon completion of the required maintenance services.
This signature is evidence of completion of
the maintenance services and should be
kept together with other receipts, repair
orders and invoices.
If the owner has a warranty claim and can
show through receipted invoices that the
vehicle has received the required servicing, the authorized smart Center will perform the warranty work without charging
for parts and labor. It is the responsibility
of the owner to prove and the authorized
smart Center to judge whether the
required maintenance service has been
performed.
DVIUSA’s obligation is limited to the authorization to exchange or repair at its option
such parts which are acknowledged by it to
be defective. In case of defective assemblies, Genuine smart Remanufactured Parts
can be used in exchange instead of their
repair. The replaced defective parts or
assemblies shall become the property of
DVIUSA. Warranty repairs do not constitute
an extension of the original warranty
period for the vehicle or a part thereof.
smart New Vehicle Limited Warranty - Things You Should Know
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Service and Warranty
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Insurance Write-Off; or Repaired
or Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total loss”,
“write off” or equivalent, is not covered by
this warranty. This includes but is not limited to vehicles issued a “salvage”,
“scrap”, “dismantled” or similar title under
any state’s law.
Any parts repaired or replaced under an
insurance claim or required as a result of
events which are not covered under this
warranty (see “Items Which Are Not Covered”, (
컄 Page 14), for example, damages
due to accidents, misuse, or negligence,
and in either case, any subsequent consequential damage to the vehicle are not covered by this warranty.
Paint and Other Appearance Items
Defects in paint, trim or other appearance
items are normally taken care of during our
new vehicle preparation or by the authorized smart Center during new vehicle
inspection. We suggest that if you find any
paint or appearance problems that you
advise your authorized smart Center as
soon as possible since deterioration due to
use and exposure is not covered by the
warranty.
The instructions in your Operator’s Manual
regarding the care of paint, upholstery,
trim items and convertible tops, as applicable, must be followed explicitly to maintain your warranty coverage.
Body Repair Information
Due to the materials and assembly procedures used in the production of smart
vehicles, it is strongly recommended that
any paint work/body repairs be performed
using Genuine smart parts by repair facilities which have been certified by DVIUSA
as having the tools, equipment and training
necessary to perform such repairs. DVIUSA
has certified a network of body repair
facilities which are qualified to perform
both cosmetic and structural repairs to
your vehicle.
While the vehicle owner may elect to have
repairs (collision damage/paint repair
work) performed by any automobile body
repair establishment or individual, damage
or malfunction caused by body repairs not
performed in accordance with smart specified repair procedures are not covered by
the smart New Vehicle Limited Warranty.
Should your vehicle need paint work/body
repair or if you have any questions please
contact your authorized smart Center or
call 1-800-762-7887.
Customer Repair Orders
Your servicing authorized smart Center
will give you a copy of the Repair Order on
all warranty repairs performed. Please
keep this copy with your vehicle records.
smart New Vehicle Limited Warranty - Things You Should Know
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Service and Warranty
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General
The smart electric drive is a Zero Emissions Vehicle (ZEV). As a result, Daimler
Vehicle Innovations USA LLC (DVIUSA) provides no federal or state emission related
warranty coverages for these models.
If you have questions, please contact:
Daimler Vehicle Innovations USA LLC
Customer Assistance Center
One Mercedes Drive
Montvale, New Jersey 07645-0350
1-800-762-7887
Zero Emission Vehicle
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Service and Warranty
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>> Service and Warranty.
Laws in many states and federal law permit owners and/or lessees to obtain a
replacement vehicle or a refund of the purchase or lease price under certain circumstances. The provisions of these laws vary from state to state and vary from the
federal law. To the extent allowed or not prohibited by applicable law, Daimler Verhicle Innovations USA LLC requires that you first provide us with direct written notification of any alleged unrepaired defect or malfunction, or any other dissatisfaction
you have experienced with your vehicle so that we have the opportunity to cure the
problem or dissatisfaction ourselves. Giving DVIUSA itself this direct notice and
opportunity to cure enables us to supplement prior efforts by our authorized smart
Center so any ongoing problem can be resolved or the dissatisfaction addressed by
us. In states that have not enacted Lemon Laws, we also require, without constituting
any liability beyond the smart new vehicle warranty, that you give us direct written
notice of any service difficulty you have experienced. Written notifications, either
required under an applicable Lemon Law or other written notifications should be sent
to us, not one of our authorized smart Center, at Daimler Verhicle Innovations USA
LLC, Customer Assistance Center, One Mercedes Drive, Montvale, New Jersey, 07645-
0350.
Warranty Enforcement Laws (Lemon Laws)
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Service and Warranty
2020
>> Service and Warranty.
NEW JERSEY LEMON LAW DISCLOSURE
IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE,
VALUE OR SAFETY, OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAY BE
ENTITLED UNDER NEW JERSEY'S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR
YOUR LEASE PAYMENTS.
Here is a summary of your rights:
1. To qualify for relief under the New Jersey Lemon Law, you must give the manufac-
turer or its dealer the opportunity to repair or correct the defect in the vehicle
within the Lemon Law's term of protection, which is the first 24,000 miles of operation or two years after the vehicle's original date of delivery, whichever is earlier.
2. If the manufacturer or its dealer is unable to repair or correct a defect within a
reasonable time, you may be entitled to return the vehicle and receive a full
refund, minus a reasonable allowance for vehicle use.
3. It is presumed that the manufacturer or its dealer is unable to repair or correct
the defect if substantially the same defect continues to exist after the manufacturer has received written notice of the defect by certified mail, return receipt
requested, and has had a final opportunity to correct the defect or condition
within 10 calendar days after receipt of notice. This notice must be received by
the manufacturer with the term of protection and may be given only after (i) the
manufacturer or its dealer has had two or more attempts to correct the defect, (ii)
the manufacturer or its dealer has had at least one attempt to correct the defect
if the defect is one that is likely to cause death or serious bodily injury if the
vehicle is driven; or (iii) the vehicle has been out of service for repair for a
cumulative total of 20 or more calendar days, or in the case of a motorhome, 45
days or more.
4. If substantially the same defect continues to exist after the manufacturer has had
the final opportunity to repair or correct the defect, you may file an application
for relief under New Jersey's Lemon Law.
FOR COMPLETE INFORMATION REGARDING YOUR RIGHTS AND REMEDIES UNDER THE
RELEVANT LAW, INCLUDING THE MANUFACTURER'S ADRESS TO GIVE NOTICE OF THE
DEFECT, CONTACT THE NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, AT POST OFFICE BOX 45026, NEWARK,
NEW JERSEY 07101, TEL. NO. (973) 504-6226.
Warranty Enforcement Laws (Lemon Laws)
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Service and Warranty
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>> Service and Warranty.
NEW JERSEY LEMON LAW DISCLOSURE
IMPORTANTE: SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA
SU USO, VALOR O SEGURIDAD,O QUE PUEDE CAUSAR MUERTE O SERIO DAÑO CORPORAL SI
SE MANEJA, Y FUE COMPRADO, ARRENDADO O REGISTRADO EN NUEVA JERSEY, USTED
PUEDE TENER EL DERECHO BAJO LA LEY DE LIMÓN DEL ESTADO DE NUEVA JERSEY A UN
REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO.
Aqui le damos un sumario de sus derechos:
1. Para calificar por compensación bajo la Ley de Limon de Nueva Jersey, usted
debe darle al fabricante o a su concesionario la oportunidad de reparar o corregir el defecto del vehículo dentro del término de protección bajo la Ley de Limón,
que son las 24,000 millas primeras de operación o dos años después de la fecha
original de la entrega del vehículo o lo que suceda primero.
2. Si el fabricante o su concesionario no puede arreglar o corregir el defecto den-
tro do un tiempo razonable, usted puede tener el derecho de devolver el vehículo
y recibir un reembolso completo, menos un descuento por el uso del vehículo.
3. Si se supone que el fabricante o su concesionario no puede reparar o corregir el
defecto y si substancialmente el mismo defecto continúa existiendo después que
el fabricante ha recibido un aviso del defecto, mandado por correo certificado
con recibo de returno, y ha tenido una oportunidad final para corregir el defecto
o condición dentro de los 10 dias naturales después de recibir el aviso. Este aviso
tiene que ser recibido por el fabricante dentro del término de protección y solo
se puede dar después que (i) el fabricante o su concesionario ha intentado dos o
más veces de corregir el defecto; (ii) el fabricante o su concesionario ha intentado por lo menos una vez de corregir el defecto si el defecto es uno que puede
causar la muerte o serio daño corporal si el vehículo se maneja; o (iii) el vehículo
ha estado fuera de servicio por reparos por una acumulación total de 20 dias naturales o más, o en el caso de una casa rodante motorizada (motorhome) de 45 dias
o más.
4. Si substancialmente el mismo defecto continua existiendo después que el fabri-
cante ha tenido la ultima oportunidad de reparar o corregir el defecto, usted
puede presenter una solicitud para compensación bajo la Ley de Limón de Nueva
Jersey.
PARA INFORMACION COMPLETA ACERCA DE SUS DERECHOS Y RECURSOS BAJO ESTA LEY,
INCLUYENDO LA DIRECCIÓN DEL FABRICANTE PARA NOTIFICARLE EL DEFECTO, PÓNGASE EN CONTACTO CON: NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, POST OFFICE BOX 45026, NEWARK, NEW
JERSEY 07101, NÚMERO DE TELÉFONO (973) 504-6226.
Warranty Enforcement Laws (Lemon Laws)
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22
>> Service and Warranty.
Under California law you may be entitled to a replacement of your vehicle or a refund of
the purchase price or lease price, if Daimler Verhicle Innovations USA LLC and/or its
authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty after a reasonable
number of repair attempts. During the period of 18 months from original delivery of the
vehicle or the accumulation of 18 000 miles on the odometer of the vehicle, whichever
first occurs, a reasonable number of repair attempts is presumed for a retail buyer or
lessee if one or more of the following occurs: (1) the same substantial defect or malfunction results in a condition that is likely to cause death or serious bodily injury if the
vehicle is driven, that defect or malfunction has been subject to repair two or more
times, and you have directly notified Daimler Verhicle Innovations USA LLC in writing of
the need for its repair, (2) the same substantial defect or malfunction of a less serious
nature than category (1) has been subject to repair four or more times and you have
directly notified us in writing of the need for its repair, or (3) the vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for
a cumulative total of more than 30 calendar days. Written direct notification should be
sent to us, not an authorized smart Center, at Daimler Verhicle Innovations USA LLC,
Customer Assistance Center, One Mercedes Drive, Montvale, NJ 07645-0350.
IMPORTANT NOTICE for California Retail Buyers and Lessees
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>> Service and Warranty.
If You Have Questions Regarding
Warranty or Service
The satisfaction and goodwill of smart owners is of primary concern to authorized
smart Centers and DVIUSA. In the event a
warranty or service matter is not handled
to your satisfaction, the following steps are
suggested:
FIRST -
Discuss the problem with your authorized
smart Center management. Talk to the Service Manager, then if you still have questions, discuss them with the authorized
smart Center’s owner.
Then -
Request Clarification - If unanswered
questions remain, contact DVIUSA, Customer Assistance Center, One Mercedes
Drive, Montvale, New Jersey 07645-0350.
1-800-762-7887.
When you contact Daimler Verhicle Innovations USA LLC please be sure to include the
MODEL, and VEHICLE IDENTIFICATION
NUMBER (VIN) of your vehicle. This is
important to assure fast, efficient handling
of your inquiry.
If You Have Lost the Service and
Warranty Information Booklet
Should you lose your Service and Warranty
Information booklet, have your local authorized smart Center arrange for a replacement.
If You Have Changed Your Address
Should your address change, please do not
fail to notify us by using the “Notice of
Address Change” coupon also contained in
the centerfold of this booklet, or you may
call 1-800-762-7887 to provide the information.
SPECIAL ADJUSTMENT PROGRAMS
Sometimes Daimler Vehicle Innovations
USA LLC offers a special adjustment program to pay for all or part of the cost of
certain repairs beyond the terms of the
warranty. Check with your Authorized
smart Center to determine whether any
adjustment program is applicable to your
automobile.
What To Do...
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>> Service and Warranty.
If you have purchased a pre-owned smart vehicle before the expiration of its original
warranty, you are entitled to any unexpired portion of the warranty provided you establish your ownership and the purchase date of the vehicle. Please mail the coupon contained in the centerfold of this booklet to the address shown, or you may call 1-800762-7887 to provide the information.
Such notification is likewise necessary for your own safety after expiration of the original warranty.
The “National Traffic & Motor Vehicle Safety Act of 1966” requires Daimler Verhicle
Innovations USA LLC to be in a position to contact smart owners when a correction of a
product defect becomes necessary.
To Purchasers of Pre-Owned smart Vehicles
Page 27
Service and Warranty
2525
>> Service and Warranty.
Notes
Page 28
Service and Warranty
2626
>> Service and Warranty.
Notes
Page 29
Service and Warranty
2727
>> Service and Warranty.
Notes
Page 30
Service and Warranty
2828
>> Service and Warranty.
Internet
Service and Literature
Models
For further information you can find us on
the smart web-site
www.smartusa.com
Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time August, 2012
Printed in U. S. A.
fortwo coupe electric drive
fortwo cabriolet electric drive
Page 31
Edition A 2013
Order no. 4515 7131 13
© 2012 Daimler Vehicle Innovations USA LLC, A Daimler Company
smart - a Daimler brandwww.smartusa.com
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